3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you'll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team's success. They're all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you're ready to bring your expertise to a place that values your growth and development, they'd love to hear from you! Benefits of working for Our Client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our Client's 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.
Mar 19, 2026
Full time
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you'll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team's success. They're all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you're ready to bring your expertise to a place that values your growth and development, they'd love to hear from you! Benefits of working for Our Client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our Client's 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.
2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Mar 18, 2026
Full time
2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our client s 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.
Mar 17, 2026
Full time
Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our client s 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.
Are you ready to shape the sound of the future? At Exact Sourcing, we are partnering with a leading consultancy known for technical excellence and innovative design. We are looking for an Acoustics Consultant who is as passionate about precision as they are about the environment we live in. Whether it's architectural acoustics, environmental noise impact, or building services vibration, you will be the expert who ensures that every space sounds exactly as it should. This is a high-impact position where you will take ownership of projects from initial noise surveys to final design implementation. You will work across a diverse portfolio, including residential developments, commercial hubs, and public infrastructure. As the Acoustics Consultant, you will be responsible for: Technical Analysis: Conducting noise and vibration surveys using industry-standard equipment and software (e.g., CadnaA, SoundPLAN, or CATT-Acoustics). Expert Reporting: Preparing detailed noise impact assessments and technical reports for planning applications and building regulations (Approved Document E). Design Collaboration: Working closely with architects and engineers to provide acoustic design solutions that balance aesthetics with functionality. Client Advocacy: Attending site meetings and acting as the technical point of contact for developers and local authorities. As the Acoustics Consultant, you will have/be: Qualified Expert: You hold a degree in Acoustics, Physics, or a related Engineering discipline, and ideally, you are a member of the Institute of Acoustics (IOA). Analytical Mindset: You enjoy "the weeds" of data but can translate complex findings into clear, actionable advice for clients. Communication Skills: You are comfortable presenting your findings and can hold your own in a professional project meeting. Reliable & Proactive: You take pride in delivering high-quality work on time and enjoy the autonomy of managing your own project load. Our client works with a diverse project portfolio: No two days are the same-from city-centre skyscrapers to rural environmental projects. The other areas that make this business really special is that they offer: Professional Growth: Our client is committed to CPD and will support your path toward Chartered Engineer status. Modern Working: Flexible working arrangements and a culture that values output over "desk time." If you have an ear for detail and the technical skill to match, we want to hear from you. If you like the sound of the vacancy as an Acoustics Consultant, we would encourage you to apply. By applying for the position as an Acoustics Consultant, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services to us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter or 'like' us on Facebook to keep updated with any future opportunities. Exact Sourcing is an equal opportunities employment agency.
Mar 13, 2026
Full time
Are you ready to shape the sound of the future? At Exact Sourcing, we are partnering with a leading consultancy known for technical excellence and innovative design. We are looking for an Acoustics Consultant who is as passionate about precision as they are about the environment we live in. Whether it's architectural acoustics, environmental noise impact, or building services vibration, you will be the expert who ensures that every space sounds exactly as it should. This is a high-impact position where you will take ownership of projects from initial noise surveys to final design implementation. You will work across a diverse portfolio, including residential developments, commercial hubs, and public infrastructure. As the Acoustics Consultant, you will be responsible for: Technical Analysis: Conducting noise and vibration surveys using industry-standard equipment and software (e.g., CadnaA, SoundPLAN, or CATT-Acoustics). Expert Reporting: Preparing detailed noise impact assessments and technical reports for planning applications and building regulations (Approved Document E). Design Collaboration: Working closely with architects and engineers to provide acoustic design solutions that balance aesthetics with functionality. Client Advocacy: Attending site meetings and acting as the technical point of contact for developers and local authorities. As the Acoustics Consultant, you will have/be: Qualified Expert: You hold a degree in Acoustics, Physics, or a related Engineering discipline, and ideally, you are a member of the Institute of Acoustics (IOA). Analytical Mindset: You enjoy "the weeds" of data but can translate complex findings into clear, actionable advice for clients. Communication Skills: You are comfortable presenting your findings and can hold your own in a professional project meeting. Reliable & Proactive: You take pride in delivering high-quality work on time and enjoy the autonomy of managing your own project load. Our client works with a diverse project portfolio: No two days are the same-from city-centre skyscrapers to rural environmental projects. The other areas that make this business really special is that they offer: Professional Growth: Our client is committed to CPD and will support your path toward Chartered Engineer status. Modern Working: Flexible working arrangements and a culture that values output over "desk time." If you have an ear for detail and the technical skill to match, we want to hear from you. If you like the sound of the vacancy as an Acoustics Consultant, we would encourage you to apply. By applying for the position as an Acoustics Consultant, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services to us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter or 'like' us on Facebook to keep updated with any future opportunities. Exact Sourcing is an equal opportunities employment agency.
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 08, 2025
Contractor
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Application Support Engineer An excellent opportunity has arisen for an experienced IT Application Support Engineer to join a leading internal education charity on a permanent basis. The IT Application Support Engineer will be responsible for providing first rate application support on a range of digital systems (bespoke & SaaS), whilst working with third party suppliers to ensure applications work optimally and that there are robust interfaces in place between systems. The IT Application Support Engineer will also be tasked with reactive support for break fix incidents escalated from the service desk and completing service requests, whilst contributing to projects to improve our clients products and operating processes. IT Application Support Engineer- Essential Expereince Experience of working with SDLC (software development life cycle) Demonstration of technical problem diagnosis and troubleshooting within an application support capacity. Experience with workflow management with an understanding of database technology. Capability to provide application support to SaaS applications (Submittable, SharePoint forms, Accredible, Auth0, ContentStack, Surpass) Skills to provide app support to Legacy systems and websites whilst workign with 3rd party development and support teams. Capability to coordinate the delivery of small value add development to applications across the full life cycle. SharePoint knowledge with the ability to assist users with the design and implementation of new SharePoint and Intranet/Extranet sites. Expereince of managing incident process for application based issues whilst managing stakeholder communication. Experience of producing self-help documentation for staff to resolve common application issue. Experience of identifying and reporting on trends in support tickets to train the helpdesk and user champions to resolve issues at 1st line stage. Team player, with demonstrable ability to work collaboratively with colleagues. Excellent verbal and written communication skills for technical and non-technical audiences and 3rd party supplies with good supplier management skills. Strong commitment to delivering the highest standards of customer service and care. Ability to coordinate multiple tasks, priorities workload and deal with high pressure scenarios. Expereince of working in medium-size organisation and providing support across a broad spectrum of applications. IT Application Support Engineer- Desirable Expereince Expereince with coding/Scripting is advantageous Expereince of Oracle DB and or AWS is highly desirable Experience of working within an education environment. The role is hybrid and requires 1-2 days on site per week in London Excellent permanent benefits are available, including private healthcare insurance, 28 days holiday (excluding bank holidays), and pension scheme up to 10% employer contribut InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Oct 01, 2025
Full time
IT Application Support Engineer An excellent opportunity has arisen for an experienced IT Application Support Engineer to join a leading internal education charity on a permanent basis. The IT Application Support Engineer will be responsible for providing first rate application support on a range of digital systems (bespoke & SaaS), whilst working with third party suppliers to ensure applications work optimally and that there are robust interfaces in place between systems. The IT Application Support Engineer will also be tasked with reactive support for break fix incidents escalated from the service desk and completing service requests, whilst contributing to projects to improve our clients products and operating processes. IT Application Support Engineer- Essential Expereince Experience of working with SDLC (software development life cycle) Demonstration of technical problem diagnosis and troubleshooting within an application support capacity. Experience with workflow management with an understanding of database technology. Capability to provide application support to SaaS applications (Submittable, SharePoint forms, Accredible, Auth0, ContentStack, Surpass) Skills to provide app support to Legacy systems and websites whilst workign with 3rd party development and support teams. Capability to coordinate the delivery of small value add development to applications across the full life cycle. SharePoint knowledge with the ability to assist users with the design and implementation of new SharePoint and Intranet/Extranet sites. Expereince of managing incident process for application based issues whilst managing stakeholder communication. Experience of producing self-help documentation for staff to resolve common application issue. Experience of identifying and reporting on trends in support tickets to train the helpdesk and user champions to resolve issues at 1st line stage. Team player, with demonstrable ability to work collaboratively with colleagues. Excellent verbal and written communication skills for technical and non-technical audiences and 3rd party supplies with good supplier management skills. Strong commitment to delivering the highest standards of customer service and care. Ability to coordinate multiple tasks, priorities workload and deal with high pressure scenarios. Expereince of working in medium-size organisation and providing support across a broad spectrum of applications. IT Application Support Engineer- Desirable Expereince Expereince with coding/Scripting is advantageous Expereince of Oracle DB and or AWS is highly desirable Experience of working within an education environment. The role is hybrid and requires 1-2 days on site per week in London Excellent permanent benefits are available, including private healthcare insurance, 28 days holiday (excluding bank holidays), and pension scheme up to 10% employer contribut InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
IT Application Support Engineer An excellent opportunity has arisen for an experienced IT Application Support Engineer to join a leading international education charity on a permanent basis. The IT Application Support Engineer will be responsible for providing first rate application support on a range of digital systems (bespoke & SaaS), whilst working with third party suppliers to ensure applications work optimally and that there are robust interfaces in place between systems. The IT Application Support Engineer will also be tasked with reactive support for break fix incidents escalated from the service desk and completing service requests, whilst contributing to projects to improve our clients products and operating processes. IT Application Support Engineer- Essential Expereince Experience of working with SDLC (software development life cycle) Demonstration of technical problem diagnosis and troubleshooting within an application support capacity. Experience with workflow management with an understanding of database technology. Capability to provide application support to SaaS applications (Submittable, SharePoint forms, Accredible, Auth0, ContentStack, Surpass) Skills to provide app support to Legacy systems and websites whilst workign with 3rd party development and support teams. Capability to coordinate the delivery of small value add development to applications across the full life cycle. SharePoint knowledge with the ability to assist users with the design and implementation of new SharePoint and Intranet/Extranet sites. Expereince of managing incident process for application based issues whilst managing stakeholder communication. Experience of producing self-help documentation for staff to resolve common application issue. Experience of identifying and reporting on trends in support tickets to train the helpdesk and user champions to resolve issues at 1st line stage. Team player, with demonstrable ability to work collaboratively with colleagues. Excellent verbal and written communication skills for technical and non-technical audiences and 3rd party supplies with good supplier management skills. Strong commitment to delivering the highest standards of customer service and care. Ability to coordinate multiple tasks, priorities workload and deal with high pressure scenarios. Expereince of working in medium-size organisation and providing support across a broad spectrum of applications. IT Application Support Engineer- Desirable Expereince Expereince with coding/Scripting is advantageous Expereince of Oracle DB and or AWS is highly desirable Experience of working within an education environment. The role is hybrid and requires 1-2 days on site per week in London Excellent permanent benefits are available, including private healthcare insurance, 28 days holiday (excluding bank holidays), and pension scheme up to 10% employer contribut InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Oct 01, 2025
Full time
IT Application Support Engineer An excellent opportunity has arisen for an experienced IT Application Support Engineer to join a leading international education charity on a permanent basis. The IT Application Support Engineer will be responsible for providing first rate application support on a range of digital systems (bespoke & SaaS), whilst working with third party suppliers to ensure applications work optimally and that there are robust interfaces in place between systems. The IT Application Support Engineer will also be tasked with reactive support for break fix incidents escalated from the service desk and completing service requests, whilst contributing to projects to improve our clients products and operating processes. IT Application Support Engineer- Essential Expereince Experience of working with SDLC (software development life cycle) Demonstration of technical problem diagnosis and troubleshooting within an application support capacity. Experience with workflow management with an understanding of database technology. Capability to provide application support to SaaS applications (Submittable, SharePoint forms, Accredible, Auth0, ContentStack, Surpass) Skills to provide app support to Legacy systems and websites whilst workign with 3rd party development and support teams. Capability to coordinate the delivery of small value add development to applications across the full life cycle. SharePoint knowledge with the ability to assist users with the design and implementation of new SharePoint and Intranet/Extranet sites. Expereince of managing incident process for application based issues whilst managing stakeholder communication. Experience of producing self-help documentation for staff to resolve common application issue. Experience of identifying and reporting on trends in support tickets to train the helpdesk and user champions to resolve issues at 1st line stage. Team player, with demonstrable ability to work collaboratively with colleagues. Excellent verbal and written communication skills for technical and non-technical audiences and 3rd party supplies with good supplier management skills. Strong commitment to delivering the highest standards of customer service and care. Ability to coordinate multiple tasks, priorities workload and deal with high pressure scenarios. Expereince of working in medium-size organisation and providing support across a broad spectrum of applications. IT Application Support Engineer- Desirable Expereince Expereince with coding/Scripting is advantageous Expereince of Oracle DB and or AWS is highly desirable Experience of working within an education environment. The role is hybrid and requires 1-2 days on site per week in London Excellent permanent benefits are available, including private healthcare insurance, 28 days holiday (excluding bank holidays), and pension scheme up to 10% employer contribut InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Japanese speaking IT Helpdesk Engineer (On-site) Ref: YC46843 A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations. You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer satisfaction. This role requires strong bilingual (Japanese/English) communication skills and hands-on IT support experience. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship VISA SUPPORT: Not available - Type: Permanent, full-time Salary: Up to £30k, depending on experience Working Hours: Monday-Friday, 9:00-17:30 (37.5 hours per week) Start Date: ASAP Location: London IT Helpdesk Engineer Main Responsibilities Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site Log and manage support tickets, escalating to HQ in Japan or third parties as required Support, maintain, and improve customer IT services while ensuring adherence to IT policies Assist team members, back office staff, and project engineers Produce IT monthly reports, newsletters, and manage user ID/device inventory updates Support integration and maintenance tasks, including documentation and user manuals Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes Liaise with HQ in Japan and third-party vendors in both English and Japanese Manage and support customer requirements, escalating issues to line managers IT Helpdesk Engineer Skills & Qualifications Essential 1+ year Helpdesk or IT support experience in IT infrastructure industry Strong documentation skills (reports, manuals, records) Basic understanding of networking (LAN, WAN, Wi-Fi) Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams) Business-level Japanese and English (spoken and written) Desirable Knowledge of Windows Client and Server OS Experience working in a Japanese company Project management or project assistant experience Personal Attributes Excellent communication and interpersonal skills with clients, end users, and vendors Ability to work flexibly and independently as well as in a team Strong organisational skills with the ability to prioritise workload Clear, articulate English speaking skills (majority of users are non-native speakers) Fluent Japanese writing and speaking skills All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders are not eligible for this position. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Sep 22, 2025
Full time
Japanese speaking IT Helpdesk Engineer (On-site) Ref: YC46843 A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations. You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer satisfaction. This role requires strong bilingual (Japanese/English) communication skills and hands-on IT support experience. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship VISA SUPPORT: Not available - Type: Permanent, full-time Salary: Up to £30k, depending on experience Working Hours: Monday-Friday, 9:00-17:30 (37.5 hours per week) Start Date: ASAP Location: London IT Helpdesk Engineer Main Responsibilities Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site Log and manage support tickets, escalating to HQ in Japan or third parties as required Support, maintain, and improve customer IT services while ensuring adherence to IT policies Assist team members, back office staff, and project engineers Produce IT monthly reports, newsletters, and manage user ID/device inventory updates Support integration and maintenance tasks, including documentation and user manuals Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes Liaise with HQ in Japan and third-party vendors in both English and Japanese Manage and support customer requirements, escalating issues to line managers IT Helpdesk Engineer Skills & Qualifications Essential 1+ year Helpdesk or IT support experience in IT infrastructure industry Strong documentation skills (reports, manuals, records) Basic understanding of networking (LAN, WAN, Wi-Fi) Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams) Business-level Japanese and English (spoken and written) Desirable Knowledge of Windows Client and Server OS Experience working in a Japanese company Project management or project assistant experience Personal Attributes Excellent communication and interpersonal skills with clients, end users, and vendors Ability to work flexibly and independently as well as in a team Strong organisational skills with the ability to prioritise workload Clear, articulate English speaking skills (majority of users are non-native speakers) Fluent Japanese writing and speaking skills All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders are not eligible for this position. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Japanese speaking Senior Systems Engineer Ref: YC46841 A Japanese IT company is seeking a Japanese speaking Senior Systems Engineer to design, implement, and maintain systems and services for assigned customers in the UK and Europe. This role also supports the sales team as a pre-sales engineer, contributing to complex IT solutions. The successful candidate will be confident in client communication, technically skilled across multiple IT domains, and able to lead and support engineers in project delivery and service desk operations. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: YMS, Graduate, Student visa, Requiring visa sponsorship TYPE: Hybrid style VISA SUPPORT: Not available - Contract Type: Permanent, full-time Salary: £30k-£40K, depending on experience Working Hours: Monday-Friday, 8:30-17:00 (37.5 hours/week, Overtime and on-call work may be required as needed.) Start Date: ASAP Location: Central London Senior Systems Engineer Main Responsibilities System Integration Projects Conduct integration tasks for small-to-mid-sized projects (on-site/off-site) Perform environment assessments and create site manuals Identify risks and mitigation strategies Transfer knowledge to service desk engineers Ensure all recommendations comply with customer IT policies Lead and support engineers within the team Service Desk Support Provide 1st-3rd line technical support to customers Diagnose and resolve issues via phone, email, and ticketing systems Maintain support documentation (site manuals, asset lists, user guides) Act as escalation point for complex cases System Maintenance Services Maintain customer systems on-site and remotely Update licenses, run inventory, and maintain documentation Register manufacturer support services (e.g., Care Packs) Third-party & Customer Management Manage vendor relationships and control service delivery Represent customers with third-party vendors Maintain strong customer relationships and ensure satisfaction Pre-sales & Internal IT Assist sales team in pre-sales activities and prepare proposals Support internal IT system planning and upgrades Maintain laboratory systems availability, security, and integrity Leadership & Development Mentor and assist junior staff Supervise engineers, ensuring IT goods are secure and well-managed Research new products and propose operational improvements Senior Systems Engineer Requirements Essential: 3+ years' hands-on experience with Cisco switches/routers and firewalls (design & implementation) Strong LAN design and ISP coordination experience Multi-site VPN implementation experience Proficiency in network design documentation Windows services: AD, DHCP, DNS, GPO, print queues, shared folders Server and storage knowledge in physical and virtual environments Business level of English and Japanese Desirable: Cisco CCNP certification Experience with VMware and Hyper-V Knowledge of Azure, AWS, and other cloud platforms (IaaS/PaaS) All applicants for the Senior Systems Engineer role must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. We regret that we cannot accept applications from YMS, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Sep 22, 2025
Full time
Japanese speaking Senior Systems Engineer Ref: YC46841 A Japanese IT company is seeking a Japanese speaking Senior Systems Engineer to design, implement, and maintain systems and services for assigned customers in the UK and Europe. This role also supports the sales team as a pre-sales engineer, contributing to complex IT solutions. The successful candidate will be confident in client communication, technically skilled across multiple IT domains, and able to lead and support engineers in project delivery and service desk operations. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: YMS, Graduate, Student visa, Requiring visa sponsorship TYPE: Hybrid style VISA SUPPORT: Not available - Contract Type: Permanent, full-time Salary: £30k-£40K, depending on experience Working Hours: Monday-Friday, 8:30-17:00 (37.5 hours/week, Overtime and on-call work may be required as needed.) Start Date: ASAP Location: Central London Senior Systems Engineer Main Responsibilities System Integration Projects Conduct integration tasks for small-to-mid-sized projects (on-site/off-site) Perform environment assessments and create site manuals Identify risks and mitigation strategies Transfer knowledge to service desk engineers Ensure all recommendations comply with customer IT policies Lead and support engineers within the team Service Desk Support Provide 1st-3rd line technical support to customers Diagnose and resolve issues via phone, email, and ticketing systems Maintain support documentation (site manuals, asset lists, user guides) Act as escalation point for complex cases System Maintenance Services Maintain customer systems on-site and remotely Update licenses, run inventory, and maintain documentation Register manufacturer support services (e.g., Care Packs) Third-party & Customer Management Manage vendor relationships and control service delivery Represent customers with third-party vendors Maintain strong customer relationships and ensure satisfaction Pre-sales & Internal IT Assist sales team in pre-sales activities and prepare proposals Support internal IT system planning and upgrades Maintain laboratory systems availability, security, and integrity Leadership & Development Mentor and assist junior staff Supervise engineers, ensuring IT goods are secure and well-managed Research new products and propose operational improvements Senior Systems Engineer Requirements Essential: 3+ years' hands-on experience with Cisco switches/routers and firewalls (design & implementation) Strong LAN design and ISP coordination experience Multi-site VPN implementation experience Proficiency in network design documentation Windows services: AD, DHCP, DNS, GPO, print queues, shared folders Server and storage knowledge in physical and virtual environments Business level of English and Japanese Desirable: Cisco CCNP certification Experience with VMware and Hyper-V Knowledge of Azure, AWS, and other cloud platforms (IaaS/PaaS) All applicants for the Senior Systems Engineer role must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. We regret that we cannot accept applications from YMS, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Robert Half are working with a growing SME business in the Somerset area as they look to grow their internal IT offering.This role is perfect for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this could be the role for you! What You'll Be Doing: Providing technical support by diagnosing and resolving IT issues for employees across the business. Logging and managing support tickets, ensuring timely resolution in line with IT procedures. Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops. Supporting company-wide software applications, communication devices, and mobile devices (Android & iOS). Managing user accounts and permissions in Active Directory. Assisting with IT inductions for new starters. Troubleshooting and maintaining printers, laptops, and other office hardware. Tracking IT assets and ensuring efficient use of hardware and software licenses. Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies. Liaising with third-party vendors to resolve hardware and software issues. Professional Competancies: Problem Solver - You love tackling IT challenges and finding creative solutions. Tech Enthusiast - You stay up to date with the latest IT and cybersecurity trends. Great Communicator - You can explain technical issues in a clear and friendly way. Organised Multitasker - You're able to juggle multiple tasks and prioritise effectively. Team Player - You enjoy working with others and have a proactive, 'can-do' attitude. What You'll Need: Educated to AS Level, BTEC, NVQ Level 3, or equivalent. Experience troubleshooting and diagnosing IT issues. Basic knowledge of Active Directory and Microsoft Intune is a plus. A willingness to learn, develop, and grow in an exciting and evolving IT environment. Salary/logistics: circa £30,000 basic salary hybrid working (2-3 days in the office post probation) Up to 10% bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
Sep 22, 2025
Full time
Robert Half are working with a growing SME business in the Somerset area as they look to grow their internal IT offering.This role is perfect for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this could be the role for you! What You'll Be Doing: Providing technical support by diagnosing and resolving IT issues for employees across the business. Logging and managing support tickets, ensuring timely resolution in line with IT procedures. Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops. Supporting company-wide software applications, communication devices, and mobile devices (Android & iOS). Managing user accounts and permissions in Active Directory. Assisting with IT inductions for new starters. Troubleshooting and maintaining printers, laptops, and other office hardware. Tracking IT assets and ensuring efficient use of hardware and software licenses. Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies. Liaising with third-party vendors to resolve hardware and software issues. Professional Competancies: Problem Solver - You love tackling IT challenges and finding creative solutions. Tech Enthusiast - You stay up to date with the latest IT and cybersecurity trends. Great Communicator - You can explain technical issues in a clear and friendly way. Organised Multitasker - You're able to juggle multiple tasks and prioritise effectively. Team Player - You enjoy working with others and have a proactive, 'can-do' attitude. What You'll Need: Educated to AS Level, BTEC, NVQ Level 3, or equivalent. Experience troubleshooting and diagnosing IT issues. Basic knowledge of Active Directory and Microsoft Intune is a plus. A willingness to learn, develop, and grow in an exciting and evolving IT environment. Salary/logistics: circa £30,000 basic salary hybrid working (2-3 days in the office post probation) Up to 10% bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
