SENIOR IT M365 ENGINEER 6 month contract £65,000.00-75,000.00 Hybrid - Leicester/Home Do You Have? Prior, recent experience of working as an M365 Engineer? Demonstrable knowledge and experience of designing, configuring, and supporting across the Microsoft 365 suite with relevant certifications? Willing to initially spend 3-4 days a week at our Leicester Head Office, with 1-2 days a week from home (split change to 50/50 office and home split once up to speed with work and requirements)? Are you based in the UK with valid right to work? Why Not Join Us HereAt Simplify! If you decide that this Senior M365 Engineer position is the role for you, then you'll be joining the UK's largest group of property services, a business that is constantly looking to improve, and one that offers both exciting challenges and job satisfaction. Please note that this position is also available on a day rate (Inside IR35) if preferable. Benefits Competitive Salary, Hybrid Working Options, 25 Days' Holiday (Plus 8 Days Public Holiday), Option To Buy Or Sell an additional 5 Days' Holiday, Pension, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, 24-hour GP service, Retail Discounts, Free Parking, Plus Many More! What You'll Be Doing Reporting to the Cloud, Access & Identity Management and Modern Workplace Team Leadership you will form an integral part of the Hybrid Infrastructure Team intaking ownership and delivery of key Microsoft 365 and Modern Workplace outcomes and deliverables. The successful candidate will have significant prior experience of operating within a similar role. Key Responsibilities Planning, managing and outcomes / deliverables from concept to transition into support. Delivering documentation such as HLD, LLD, implementation documents and knowledgebase articles. Handover of outcomes / deliverables to colleagues within the team (both on-shore and off-shore). Driving improvement and innovation, challenging current technologies, processes and behaviours. Ensuring availability, integrity and confidentiality of Digital and Change services to ensure SLAs and KPIs are maintained. Acting as an escalation point for Service Desk / 2nd line support functions. Undertaking all activities with a primary focus on user experience and operational efficiencies. Identifying automation opportunities. Ensuring systems are adhering to technical policies and processes to ensure systems remain compliant and secure. Working with third party strategic partners. Building a strong working relationship with colleagues within the Infrastructure Team and the wider Digital and Change function. Our Hiring Process: You've checked out our job ad. It's gathered your interest and you've applied using our easy application process. If shortlisted you will attend an initial introductory interview of up to 1 hour via Microsoft Teams to test basic fit for the role and soft skills, provide some more in-depth information about the position and company, and allow you the opportunity to ask any questions you may have. If all goes well, a second and final technical competencies interview of up to 1 hour will be arranged. This will take place in person at our Leicester Head Office. If successful, we make the offer and get the ball rolling. After joining us you can recommend friends to join us too, earning a referral bonus for each successful appointment! Core Requirements Resident in the UK and willing to spend 3-4 days per week at our Leicester Head Office until up to speed, then dropping to 2-3 days per week. Clear and demonstrable strength in depth of experience in designing, configuring and supporting across the Microsoft 365 Suite to include - Exchange Online, Purview, Defender for Endpoint, Defender for Office, Defender for Identity, SharePoint, Teams, OneDrive, Privileged Identity Management, and Intune - managing Windows devices and applications. MS 102 Microsoft 365 Enterprise Administrator Certification. Experience with Microsoft Server OS 2019 upwards. Technical understanding of how to manage / operate Active Directory, DNS, DHCP, GPOs, Azure AD, AD Connect, SSO, MFA. Designing, delivering and maintaining systems following least privileged access principles. Technical knowledge of networking including subnets, routing, diagnostics. Ability to use creativity and innovation to automate and streamline processes and procedures using PowerShell / other relevant tools. Ability to work independently and take ownership of complex tasks using available resources, as needed. Excellent documentation skills. Excellent analytical and troubleshooting skills. Our People Simplify believes diversity brings benefits for our clients, our business and our people. We are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. About Us Simplify is the UK's leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses, as well as being the market-leading direct-to-consumer online conveyancer.
Jan 30, 2026
Full time
SENIOR IT M365 ENGINEER 6 month contract £65,000.00-75,000.00 Hybrid - Leicester/Home Do You Have? Prior, recent experience of working as an M365 Engineer? Demonstrable knowledge and experience of designing, configuring, and supporting across the Microsoft 365 suite with relevant certifications? Willing to initially spend 3-4 days a week at our Leicester Head Office, with 1-2 days a week from home (split change to 50/50 office and home split once up to speed with work and requirements)? Are you based in the UK with valid right to work? Why Not Join Us HereAt Simplify! If you decide that this Senior M365 Engineer position is the role for you, then you'll be joining the UK's largest group of property services, a business that is constantly looking to improve, and one that offers both exciting challenges and job satisfaction. Please note that this position is also available on a day rate (Inside IR35) if preferable. Benefits Competitive Salary, Hybrid Working Options, 25 Days' Holiday (Plus 8 Days Public Holiday), Option To Buy Or Sell an additional 5 Days' Holiday, Pension, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, 24-hour GP service, Retail Discounts, Free Parking, Plus Many More! What You'll Be Doing Reporting to the Cloud, Access & Identity Management and Modern Workplace Team Leadership you will form an integral part of the Hybrid Infrastructure Team intaking ownership and delivery of key Microsoft 365 and Modern Workplace outcomes and deliverables. The successful candidate will have significant prior experience of operating within a similar role. Key Responsibilities Planning, managing and outcomes / deliverables from concept to transition into support. Delivering documentation such as HLD, LLD, implementation documents and knowledgebase articles. Handover of outcomes / deliverables to colleagues within the team (both on-shore and off-shore). Driving improvement and innovation, challenging current technologies, processes and behaviours. Ensuring availability, integrity and confidentiality of Digital and Change services to ensure SLAs and KPIs are maintained. Acting as an escalation point for Service Desk / 2nd line support functions. Undertaking all activities with a primary focus on user experience and operational efficiencies. Identifying automation opportunities. Ensuring systems are adhering to technical policies and processes to ensure systems remain compliant and secure. Working with third party strategic partners. Building a strong working relationship with colleagues within the Infrastructure Team and the wider Digital and Change function. Our Hiring Process: You've checked out our job ad. It's gathered your interest and you've applied using our easy application process. If shortlisted you will attend an initial introductory interview of up to 1 hour via Microsoft Teams to test basic fit for the role and soft skills, provide some more in-depth information about the position and company, and allow you the opportunity to ask any questions you may have. If all goes well, a second and final technical competencies interview of up to 1 hour will be arranged. This will take place in person at our Leicester Head Office. If successful, we make the offer and get the ball rolling. After joining us you can recommend friends to join us too, earning a referral bonus for each successful appointment! Core Requirements Resident in the UK and willing to spend 3-4 days per week at our Leicester Head Office until up to speed, then dropping to 2-3 days per week. Clear and demonstrable strength in depth of experience in designing, configuring and supporting across the Microsoft 365 Suite to include - Exchange Online, Purview, Defender for Endpoint, Defender for Office, Defender for Identity, SharePoint, Teams, OneDrive, Privileged Identity Management, and Intune - managing Windows devices and applications. MS 102 Microsoft 365 Enterprise Administrator Certification. Experience with Microsoft Server OS 2019 upwards. Technical understanding of how to manage / operate Active Directory, DNS, DHCP, GPOs, Azure AD, AD Connect, SSO, MFA. Designing, delivering and maintaining systems following least privileged access principles. Technical knowledge of networking including subnets, routing, diagnostics. Ability to use creativity and innovation to automate and streamline processes and procedures using PowerShell / other relevant tools. Ability to work independently and take ownership of complex tasks using available resources, as needed. Excellent documentation skills. Excellent analytical and troubleshooting skills. Our People Simplify believes diversity brings benefits for our clients, our business and our people. We are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. About Us Simplify is the UK's leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses, as well as being the market-leading direct-to-consumer online conveyancer.
Senior Project Manager Hybrid - Solihull (2 days per week onsite) Full Time, Permanent Up to 75,000 + Company Car and Bonus About the role My client is seeking an experienced Senior Project Manager to lead the delivery of large-scale digital and IT transformation programmes within their Digital, Data & Technology function. This role plays a critical part in ensuring that technology change translates into real, sustainable business outcomes . You will lead complex programmes and projects with a strong focus on business readiness, service transition, and change management , operating within a service-provider environment aligned to ITIL and service management principles . Reporting directly to the Head of Programmes , you will manage either one major enterprise programme or multiple large projects , depending on experience, and work closely with senior leaders up to CIO / CTO level . What you'll be doing Lead the end-to-end delivery of complex, high-impact digital and IT transformation initiatives Own business readiness and change management , ensuring technology enables people, services, and operations effectively Drive successful service transition , ensuring operational readiness, documentation, and support models are in place Work closely with engineering teams, service desk, service delivery managers, and external partners Manage project scope, risk, dependencies, and change in line with DDaT governance Provide clear, confident leadership and reporting to senior executive stakeholders Manage internal delivery teams and third-party suppliers, ensuring accountability and performance Support PMO governance, controls, and continuous improvement across a diverse portfolio Mentor and support project managers, promoting strong delivery discipline and best practice What we're looking for You are a senior project leader with proven enterprise transformation experience , comfortable operating in complex service environments and engaging at executive level. Essential experience and skills: Significant experience delivering large-scale digital or IT transformation programmes Strong understanding of business readiness, change management, and service transition Experience working in a service-provider or managed services environment (ITIL / service management focus) Confident managing senior stakeholders up to CIO / CTO level Proven ability to manage multiple workstreams, suppliers, budgets, and risks Excellent communication, influencing, and stakeholder management skills Prince2 Practitioner, APM, or equivalent project management certification What the Role Offers Company car Bonus scheme of up to 10% Private healthcare Pension - 6% Flexible working considered Extensive career development and training opportunities A strong focus on diversity, inclusion, and wellbeing Discounts across retail, leisure, and entertainment A supportive, collaborative, and high-performing culture Interested? Please click apply attaching your latest CV. Deadline is Tuesday 20th January. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jan 28, 2026
Full time
Senior Project Manager Hybrid - Solihull (2 days per week onsite) Full Time, Permanent Up to 75,000 + Company Car and Bonus About the role My client is seeking an experienced Senior Project Manager to lead the delivery of large-scale digital and IT transformation programmes within their Digital, Data & Technology function. This role plays a critical part in ensuring that technology change translates into real, sustainable business outcomes . You will lead complex programmes and projects with a strong focus on business readiness, service transition, and change management , operating within a service-provider environment aligned to ITIL and service management principles . Reporting directly to the Head of Programmes , you will manage either one major enterprise programme or multiple large projects , depending on experience, and work closely with senior leaders up to CIO / CTO level . What you'll be doing Lead the end-to-end delivery of complex, high-impact digital and IT transformation initiatives Own business readiness and change management , ensuring technology enables people, services, and operations effectively Drive successful service transition , ensuring operational readiness, documentation, and support models are in place Work closely with engineering teams, service desk, service delivery managers, and external partners Manage project scope, risk, dependencies, and change in line with DDaT governance Provide clear, confident leadership and reporting to senior executive stakeholders Manage internal delivery teams and third-party suppliers, ensuring accountability and performance Support PMO governance, controls, and continuous improvement across a diverse portfolio Mentor and support project managers, promoting strong delivery discipline and best practice What we're looking for You are a senior project leader with proven enterprise transformation experience , comfortable operating in complex service environments and engaging at executive level. Essential experience and skills: Significant experience delivering large-scale digital or IT transformation programmes Strong understanding of business readiness, change management, and service transition Experience working in a service-provider or managed services environment (ITIL / service management focus) Confident managing senior stakeholders up to CIO / CTO level Proven ability to manage multiple workstreams, suppliers, budgets, and risks Excellent communication, influencing, and stakeholder management skills Prince2 Practitioner, APM, or equivalent project management certification What the Role Offers Company car Bonus scheme of up to 10% Private healthcare Pension - 6% Flexible working considered Extensive career development and training opportunities A strong focus on diversity, inclusion, and wellbeing Discounts across retail, leisure, and entertainment A supportive, collaborative, and high-performing culture Interested? Please click apply attaching your latest CV. Deadline is Tuesday 20th January. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Join a digital first bank that's powered by people. About Join a digital-first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. Help shape the future of digital-first banking for our customers. We are currently seeking an experienced professional to join our team in the role of Principal Enterprise Architect for Identity and Access Management. You'll partner with management across Technology to define the IAM strategy that will define the future technology state to enable our business strategy. You'll manage the IAM Architects to deliver the strategy, fostering an inclusive of collaboration, innovation, and excellence; whilst improving the customer experience. You'll be responsible and accountable for directing the operation of the global architecture practice for IAM, including design choices and business strategy, satisfying all relevant regulatory and operational risk controls. You'll manage the Enterprise IAM (EIAM) and Customer IAM (CIAM) foundational areas, including Authentication (MFA, Passwordless), Authorization, Privileged Access Management (PAM), identity and access governance, identity federation, secrets management, role-based access etc. Job Requirements Impact on the Business/Function Define, maintain, and own the IAM architecture strategy and roadmap, incorporating ZeroTrust as appropriate, ensuring alignment to other HSBC technology strategies and providing Design Authority sponsorship for major IAM initiatives across the Group. Provide assurance of the solutions designs produced within Cybersecurity and support the Engineering teams in the production of execution plans in executing the Strategies. Introduce new practices, processes, operating model, techniques, products, services, technologies and standards where needed. Customers / Stakeholders Create a customer-centric culture, building sustainable customer strategies based on customer insight and regional markets. Build and maintain strategic stakeholder relationships at all levels: across Global Businesses and Technology and key strategic partnerships with third parties. Influential across both HSBC's business and technology executives to drive the realisation of our Technology strategy Leadership & Teamwork Enable the Cybersecurity Architecture organisation to achieve business outcomes by empowering developers with world-class technology and practices. Co-manage the Cybersecurity Architecture hiring strategy to ensure we are attracting diverse high-performing talent. Create an architecture culture that fosters experimentation and learning and on financial discipline Operational Effectiveness & Control Ensure adherence to, and manage effectively against HSBC's Operational Risk Management Framework, HSBC's Controls, Functional Instruction Manual (FIM) and external regulatory requirements. Ensures Architecture adheres to ethical behaviour / HSBC's values. Manage architecture and product reviews through the appropriate governance mechanisms ensuring peer review of all activities. Qualification and Skills Provide expert knowledge & expertise in design of the following key capabilities: Identity and Credential Management Authentication AuthZ / Access Control Accounting User, Behaviour and Biometrics Analytics Fraud Detection & Prevention Access Governance Secrets Management Privileged Access Management IAM Tooling, including Privilege Access Management Monitoring Significant expertise in: APIs; Cloud computing (GCP and AWS); Event Streaming (Kafka); AI / Machine Learning / GenAI; Platform Engineering; and DevSecOps. Experience of applying modern architecture: APIs, micro services, data foundation, advanced analytics / Machine Learning and directing Cloud provider capabilities. Hands-on expertise of multiple coding languages e.g., Java, Python, Rust; & software development frameworks. Extensive experience in senior Architecture / Cybersecurity leadership roles within large scale, complex and international organisations. Recognised expertise through Industry qualifications (such as CISSP, CISM, ISSAP, CCSP etc.). Contributions in the scientific community, speaking experience, or presence in the open-source community. Demonstrate knowledge of financial services, with a particular focus on the implications of IAM for HSBC's three global businesses and supporting functions. Experience in planning and managing significant expenditure in a complex organisation, with deep financial and commercial awareness. Knowledge of the external environment and drivers - regulatory, political, competitor and market. Strong strategic thinking and problem-solving abilities with a track record of driving innovative technical solutions and continuous improvement. Experience of managing people within a complex matrix environment, globally across cultures. Provide technical thought leadership in evaluation of new technologies Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Jan 28, 2026
Full time
Join a digital first bank that's powered by people. About Join a digital-first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. Help shape the future of digital-first banking for our customers. We are currently seeking an experienced professional to join our team in the role of Principal Enterprise Architect for Identity and Access Management. You'll partner with management across Technology to define the IAM strategy that will define the future technology state to enable our business strategy. You'll manage the IAM Architects to deliver the strategy, fostering an inclusive of collaboration, innovation, and excellence; whilst improving the customer experience. You'll be responsible and accountable for directing the operation of the global architecture practice for IAM, including design choices and business strategy, satisfying all relevant regulatory and operational risk controls. You'll manage the Enterprise IAM (EIAM) and Customer IAM (CIAM) foundational areas, including Authentication (MFA, Passwordless), Authorization, Privileged Access Management (PAM), identity and access governance, identity federation, secrets management, role-based access etc. Job Requirements Impact on the Business/Function Define, maintain, and own the IAM architecture strategy and roadmap, incorporating ZeroTrust as appropriate, ensuring alignment to other HSBC technology strategies and providing Design Authority sponsorship for major IAM initiatives across the Group. Provide assurance of the solutions designs produced within Cybersecurity and support the Engineering teams in the production of execution plans in executing the Strategies. Introduce new practices, processes, operating model, techniques, products, services, technologies and standards where needed. Customers / Stakeholders Create a customer-centric culture, building sustainable customer strategies based on customer insight and regional markets. Build and maintain strategic stakeholder relationships at all levels: across Global Businesses and Technology and key strategic partnerships with third parties. Influential across both HSBC's business and technology executives to drive the realisation of our Technology strategy Leadership & Teamwork Enable the Cybersecurity Architecture organisation to achieve business outcomes by empowering developers with world-class technology and practices. Co-manage the Cybersecurity Architecture hiring strategy to ensure we are attracting diverse high-performing talent. Create an architecture culture that fosters experimentation and learning and on financial discipline Operational Effectiveness & Control Ensure adherence to, and manage effectively against HSBC's Operational Risk Management Framework, HSBC's Controls, Functional Instruction Manual (FIM) and external regulatory requirements. Ensures Architecture adheres to ethical behaviour / HSBC's values. Manage architecture and product reviews through the appropriate governance mechanisms ensuring peer review of all activities. Qualification and Skills Provide expert knowledge & expertise in design of the following key capabilities: Identity and Credential Management Authentication AuthZ / Access Control Accounting User, Behaviour and Biometrics Analytics Fraud Detection & Prevention Access Governance Secrets Management Privileged Access Management IAM Tooling, including Privilege Access Management Monitoring Significant expertise in: APIs; Cloud computing (GCP and AWS); Event Streaming (Kafka); AI / Machine Learning / GenAI; Platform Engineering; and DevSecOps. Experience of applying modern architecture: APIs, micro services, data foundation, advanced analytics / Machine Learning and directing Cloud provider capabilities. Hands-on expertise of multiple coding languages e.g., Java, Python, Rust; & software development frameworks. Extensive experience in senior Architecture / Cybersecurity leadership roles within large scale, complex and international organisations. Recognised expertise through Industry qualifications (such as CISSP, CISM, ISSAP, CCSP etc.). Contributions in the scientific community, speaking experience, or presence in the open-source community. Demonstrate knowledge of financial services, with a particular focus on the implications of IAM for HSBC's three global businesses and supporting functions. Experience in planning and managing significant expenditure in a complex organisation, with deep financial and commercial awareness. Knowledge of the external environment and drivers - regulatory, political, competitor and market. Strong strategic thinking and problem-solving abilities with a track record of driving innovative technical solutions and continuous improvement. Experience of managing people within a complex matrix environment, globally across cultures. Provide technical thought leadership in evaluation of new technologies Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
About Bullish Bullish is an institutionally focused global digital asset platform that provides market infrastructure and information services. These include: Bullish Exchange - a regulated and institutionally focused digital assets spot and derivatives exchange, integrating a high-performance central limit order book matching engine with automated market making to provide deep and predictable liquidity. Bullish Exchange is regulated in Germany, Hong Kong, and Gibraltar. CoinDesk Indices - a collection of tradable proprietary and single-asset benchmarks and indices that track the performance of digital assets for global institutions in the digital assets and traditional finance industries. CoinDesk Data - a broad suite of digital assets market data and analytics, providing real-time insights into prices, trends, and market dynamics. CoinDesk Insights - a digital asset media and events provider and operator of a digital media platform that covers news and insights about digital assets, the underlying markets, policy, and blockchain technology. Reports to: Director, Engineering, CoinDesk Engineering Organisation & Culture At CoinDesk, we do more than report on the future of money; we actively help shape it. As the global leader in crypto news, indices, and events, we provide the transparency and context the world needs to understand the digital asset revolution. Our team is dedicated to a shared mission of informing, educating, and connecting the global community. Our impact is further amplified by our position within the Bullish Group. Operating as a subsidiary of Bullish, a regulated, institutional-grade exchange known for its technological prowess, CoinDesk is powered by a partner that shares our fundamental belief in the transformative power of digital assets. We value engineers who treat development as a craft and own the outcome from concept to deployment. You will be expected to navigate the unknown, bring structure to ambiguity, and help shape the frameworks and processes that drive our global teams forward. We refuse to compromise on quality and seek problem solvers who thrive on high-impact technical challenges. The Team: CoinDesk Data Engineering The CoinDesk Data Engineering Team builds the high-performance infrastructure that powers the world's most trusted crypto market data, architecting resilient systems that process over 26 billion monthly requests for real-time market information. Our technical scope is expansive, encompassing the automated extraction and normalization of data from global exchanges to be served via high-throughput REST APIs, WebSocket streaming, and direct client deliveries. We operate with a high degree of ownership over mission-critical infrastructure, calculating the flagship indices that power some of the largest ETFs on the market while bridging the gap between creative freedom and institutional-grade stability. As a core part of the global leader in crypto news and indices, our work provides the transparency and context necessary to help shape the future of money. What You'll Do Drive Technical Evolution: develop and champion a cohesive, long-term technical roadmap that elevates our existing services (internal, external, REST, streaming) towards a unified and scalable architectural vision. Architect for the Future: lead the design of resilient, high-throughput systems, ensuring new solutions are not only robust and secure but also set the standard for future development across teams. Tackle Foundational Challenges: act as the technical point person for our most complex cross-team challenges, such as ensuring data resiliency, uptime, or evolving our client facing infrastructure without service interruption. Elevate Engineering Excellence: mentor senior engineers on advanced architectural patterns, trade-off analysis, and operational best practices, fostering a culture of technical curiosity and ownership. Champion Cross-Cutting Initiatives: identify and lead engineering-wide improvements in areas like observability, developer tooling, and testing strategies to increase performance and reliability across all services. What You'll Bring Principal-Level Experience: 8+ years in backend development, with a proven track record in a Staff, Principal, or equivalent technical leadership role where you were responsible for the technical direction of multiple services. Expertise in Distributed Systems: deep, hands-on experience designing, building, and operating complex, large-scale distributed systems. You should have specific experience with both synchronous (e.g. REST APIs) and asynchronous (e.g. WebSockets, message queues like Kafka or RabbitMQ, event streams) communication patterns. Operational Resilience: experience with High Availability or sophisticated disaster recovery strategies for global, 24/7 financial systems. Pragmatic Polyglot: demonstrated ability to effectively use multiple languages in production environments (a proficiency in either Node.js or Golang) and the expertise to choose the right technology for the problem at hand. Strategic Buy vs. Build: lead the evaluation of third-party vendors versus internal builds for core data infrastructure to ensure cost-efficiency and performance. Data-Intensive Application Expertise: strong practical experience with modern databases (e.g., Redis, PostgreSQL), including schema design, query optimization, and performance tuning for high-throughput workloads. Full Lifecycle Ownership: a strong "DevSecOps" mindset with expertise in building and maintaining CI/CD pipelines, infrastructure-as-code, and robust observability (monitoring, logging, tracing) for production systems. Quality as a Feature: a deep commitment to quality, demonstrated by implementing comprehensive testing strategies (unit, integration, end-to-end, performance) that ensure system reliability. Influence and Collaboration: exceptional communication skills with the proven ability to influence technical and non-technical stakeholders, articulate complex architectural decisions, and build consensus across multiple teams. Nice to Haves Cloud Architecture: experience designing and deploying services on a major cloud provider (Azure, GCP). Blockchain Expertise: a strong understanding of blockchain technology, cryptocurrencies, and decentralized ecosystems is a significant plus. Financial Market Knowledge: interest or prior experience in traditional financial markets, trading systems, or investment platforms. Containerization & Deployment: proficiency with containerization technologies such as Docker or Kubernetes. Observability: hands-on experience with modern observability tooling (e.g., Prometheus, DataDog, Jaeger, OpenTelemetry). Data Governance: experience with data privacy (GDPR/CCPA) and security compliance in a regulated financial environment. Please note you will need the right to work in the UK. Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.
Jan 24, 2026
Full time
About Bullish Bullish is an institutionally focused global digital asset platform that provides market infrastructure and information services. These include: Bullish Exchange - a regulated and institutionally focused digital assets spot and derivatives exchange, integrating a high-performance central limit order book matching engine with automated market making to provide deep and predictable liquidity. Bullish Exchange is regulated in Germany, Hong Kong, and Gibraltar. CoinDesk Indices - a collection of tradable proprietary and single-asset benchmarks and indices that track the performance of digital assets for global institutions in the digital assets and traditional finance industries. CoinDesk Data - a broad suite of digital assets market data and analytics, providing real-time insights into prices, trends, and market dynamics. CoinDesk Insights - a digital asset media and events provider and operator of a digital media platform that covers news and insights about digital assets, the underlying markets, policy, and blockchain technology. Reports to: Director, Engineering, CoinDesk Engineering Organisation & Culture At CoinDesk, we do more than report on the future of money; we actively help shape it. As the global leader in crypto news, indices, and events, we provide the transparency and context the world needs to understand the digital asset revolution. Our team is dedicated to a shared mission of informing, educating, and connecting the global community. Our impact is further amplified by our position within the Bullish Group. Operating as a subsidiary of Bullish, a regulated, institutional-grade exchange known for its technological prowess, CoinDesk is powered by a partner that shares our fundamental belief in the transformative power of digital assets. We value engineers who treat development as a craft and own the outcome from concept to deployment. You will be expected to navigate the unknown, bring structure to ambiguity, and help shape the frameworks and processes that drive our global teams forward. We refuse to compromise on quality and seek problem solvers who thrive on high-impact technical challenges. The Team: CoinDesk Data Engineering The CoinDesk Data Engineering Team builds the high-performance infrastructure that powers the world's most trusted crypto market data, architecting resilient systems that process over 26 billion monthly requests for real-time market information. Our technical scope is expansive, encompassing the automated extraction and normalization of data from global exchanges to be served via high-throughput REST APIs, WebSocket streaming, and direct client deliveries. We operate with a high degree of ownership over mission-critical infrastructure, calculating the flagship indices that power some of the largest ETFs on the market while bridging the gap between creative freedom and institutional-grade stability. As a core part of the global leader in crypto news and indices, our work provides the transparency and context necessary to help shape the future of money. What You'll Do Drive Technical Evolution: develop and champion a cohesive, long-term technical roadmap that elevates our existing services (internal, external, REST, streaming) towards a unified and scalable architectural vision. Architect for the Future: lead the design of resilient, high-throughput systems, ensuring new solutions are not only robust and secure but also set the standard for future development across teams. Tackle Foundational Challenges: act as the technical point person for our most complex cross-team challenges, such as ensuring data resiliency, uptime, or evolving our client facing infrastructure without service interruption. Elevate Engineering Excellence: mentor senior engineers on advanced architectural patterns, trade-off analysis, and operational best practices, fostering a culture of technical curiosity and ownership. Champion Cross-Cutting Initiatives: identify and lead engineering-wide improvements in areas like observability, developer tooling, and testing strategies to increase performance and reliability across all services. What You'll Bring Principal-Level Experience: 8+ years in backend development, with a proven track record in a Staff, Principal, or equivalent technical leadership role where you were responsible for the technical direction of multiple services. Expertise in Distributed Systems: deep, hands-on experience designing, building, and operating complex, large-scale distributed systems. You should have specific experience with both synchronous (e.g. REST APIs) and asynchronous (e.g. WebSockets, message queues like Kafka or RabbitMQ, event streams) communication patterns. Operational Resilience: experience with High Availability or sophisticated disaster recovery strategies for global, 24/7 financial systems. Pragmatic Polyglot: demonstrated ability to effectively use multiple languages in production environments (a proficiency in either Node.js or Golang) and the expertise to choose the right technology for the problem at hand. Strategic Buy vs. Build: lead the evaluation of third-party vendors versus internal builds for core data infrastructure to ensure cost-efficiency and performance. Data-Intensive Application Expertise: strong practical experience with modern databases (e.g., Redis, PostgreSQL), including schema design, query optimization, and performance tuning for high-throughput workloads. Full Lifecycle Ownership: a strong "DevSecOps" mindset with expertise in building and maintaining CI/CD pipelines, infrastructure-as-code, and robust observability (monitoring, logging, tracing) for production systems. Quality as a Feature: a deep commitment to quality, demonstrated by implementing comprehensive testing strategies (unit, integration, end-to-end, performance) that ensure system reliability. Influence and Collaboration: exceptional communication skills with the proven ability to influence technical and non-technical stakeholders, articulate complex architectural decisions, and build consensus across multiple teams. Nice to Haves Cloud Architecture: experience designing and deploying services on a major cloud provider (Azure, GCP). Blockchain Expertise: a strong understanding of blockchain technology, cryptocurrencies, and decentralized ecosystems is a significant plus. Financial Market Knowledge: interest or prior experience in traditional financial markets, trading systems, or investment platforms. Containerization & Deployment: proficiency with containerization technologies such as Docker or Kubernetes. Observability: hands-on experience with modern observability tooling (e.g., Prometheus, DataDog, Jaeger, OpenTelemetry). Data Governance: experience with data privacy (GDPR/CCPA) and security compliance in a regulated financial environment. Please note you will need the right to work in the UK. Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.
Infrastructure Engineer Permanent - Sheffield Monday - Friday 09.00 - 17:30 (Hybrid 3 days office 2 from home) The SOC Infrastructure Engineer will be responsible for providing remote monitoring and level 2 support for core systems and technologies to support external client infrastructure. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. What will you be doing: Support and maintain Azure infrastructure, including virtual machines on Azure and VMware. Manage and troubleshoot Active Directory issues, user accounts, and group policies. Manage the O365 environment and troubleshoot any MFA, conditional access, email, public folders, SharePoint related issues. Administer certificate life cycle, ensuring proper issuance, renewal, and revocation. Manage software licenses and ensure compliance with licensing agreements. Support and maintain web Servers, ensuring high availability and performance. Utilize SCCM for software deployment, updates, and system configuration. Manage NetScaler LBs and Gateways for secure application delivery. Provide Citrix support for virtual desktops and applications. Utilize Citrix Director for monitoring and troubleshooting user sessions, analysing performance metrics, and optimizing resource usage. Administer Fortinet Firewalls and ensure network security. Implement and manage Deep Security solutions for server protection. Support Mailmeter and other platforms for email security and archiving. Administer and troubleshoot Commvault for data backup and recovery issues. Be the point of contact and knowledge expert within the level 2 team. Incident resolution and monitoring of the supported estate through key monitoring tools. Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure Perform changes in relation to requests or infrastructure change requests to ensure high availability of service. Create technical guides and work instructions. Invoke escalation procedure both in a prompt and timely manner to other levels of support. What experience will you have: Proven experience as a Second Line Engineer or similar role. In-depth knowledge of O365, Exchange, Azure, Active Directory. Prefer Azure fundamentals or Azure Administration certifications. Knowledge and experience of Certificate Management, License Management, Experience maintaining webservers and Proxies. Experience administering software Firewalls such as Fortinet. Demonstrable knowledge and experience of Citrix XenApp/XenDesktop Relevant certifications (eg, Microsoft, Citrix, Fortinet) would be an advantage. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Jan 23, 2026
Full time
Infrastructure Engineer Permanent - Sheffield Monday - Friday 09.00 - 17:30 (Hybrid 3 days office 2 from home) The SOC Infrastructure Engineer will be responsible for providing remote monitoring and level 2 support for core systems and technologies to support external client infrastructure. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. What will you be doing: Support and maintain Azure infrastructure, including virtual machines on Azure and VMware. Manage and troubleshoot Active Directory issues, user accounts, and group policies. Manage the O365 environment and troubleshoot any MFA, conditional access, email, public folders, SharePoint related issues. Administer certificate life cycle, ensuring proper issuance, renewal, and revocation. Manage software licenses and ensure compliance with licensing agreements. Support and maintain web Servers, ensuring high availability and performance. Utilize SCCM for software deployment, updates, and system configuration. Manage NetScaler LBs and Gateways for secure application delivery. Provide Citrix support for virtual desktops and applications. Utilize Citrix Director for monitoring and troubleshooting user sessions, analysing performance metrics, and optimizing resource usage. Administer Fortinet Firewalls and ensure network security. Implement and manage Deep Security solutions for server protection. Support Mailmeter and other platforms for email security and archiving. Administer and troubleshoot Commvault for data backup and recovery issues. Be the point of contact and knowledge expert within the level 2 team. Incident resolution and monitoring of the supported estate through key monitoring tools. Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure Perform changes in relation to requests or infrastructure change requests to ensure high availability of service. Create technical guides and work instructions. Invoke escalation procedure both in a prompt and timely manner to other levels of support. What experience will you have: Proven experience as a Second Line Engineer or similar role. In-depth knowledge of O365, Exchange, Azure, Active Directory. Prefer Azure fundamentals or Azure Administration certifications. Knowledge and experience of Certificate Management, License Management, Experience maintaining webservers and Proxies. Experience administering software Firewalls such as Fortinet. Demonstrable knowledge and experience of Citrix XenApp/XenDesktop Relevant certifications (eg, Microsoft, Citrix, Fortinet) would be an advantage. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 08, 2025
Contractor
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Application Support Engineer An excellent opportunity has arisen for an experienced IT Application Support Engineer to join a leading internal education charity on a permanent basis. The IT Application Support Engineer will be responsible for providing first rate application support on a range of digital systems (bespoke & SaaS), whilst working with third party suppliers to ensure applications work optimally and that there are robust interfaces in place between systems. The IT Application Support Engineer will also be tasked with reactive support for break fix incidents escalated from the service desk and completing service requests, whilst contributing to projects to improve our clients products and operating processes. IT Application Support Engineer- Essential Expereince Experience of working with SDLC (software development life cycle) Demonstration of technical problem diagnosis and troubleshooting within an application support capacity. Experience with workflow management with an understanding of database technology. Capability to provide application support to SaaS applications (Submittable, SharePoint forms, Accredible, Auth0, ContentStack, Surpass) Skills to provide app support to Legacy systems and websites whilst workign with 3rd party development and support teams. Capability to coordinate the delivery of small value add development to applications across the full life cycle. SharePoint knowledge with the ability to assist users with the design and implementation of new SharePoint and Intranet/Extranet sites. Expereince of managing incident process for application based issues whilst managing stakeholder communication. Experience of producing self-help documentation for staff to resolve common application issue. Experience of identifying and reporting on trends in support tickets to train the helpdesk and user champions to resolve issues at 1st line stage. Team player, with demonstrable ability to work collaboratively with colleagues. Excellent verbal and written communication skills for technical and non-technical audiences and 3rd party supplies with good supplier management skills. Strong commitment to delivering the highest standards of customer service and care. Ability to coordinate multiple tasks, priorities workload and deal with high pressure scenarios. Expereince of working in medium-size organisation and providing support across a broad spectrum of applications. IT Application Support Engineer- Desirable Expereince Expereince with coding/Scripting is advantageous Expereince of Oracle DB and or AWS is highly desirable Experience of working within an education environment. The role is hybrid and requires 1-2 days on site per week in London Excellent permanent benefits are available, including private healthcare insurance, 28 days holiday (excluding bank holidays), and pension scheme up to 10% employer contribut InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Oct 01, 2025
Full time
IT Application Support Engineer An excellent opportunity has arisen for an experienced IT Application Support Engineer to join a leading internal education charity on a permanent basis. The IT Application Support Engineer will be responsible for providing first rate application support on a range of digital systems (bespoke & SaaS), whilst working with third party suppliers to ensure applications work optimally and that there are robust interfaces in place between systems. The IT Application Support Engineer will also be tasked with reactive support for break fix incidents escalated from the service desk and completing service requests, whilst contributing to projects to improve our clients products and operating processes. IT Application Support Engineer- Essential Expereince Experience of working with SDLC (software development life cycle) Demonstration of technical problem diagnosis and troubleshooting within an application support capacity. Experience with workflow management with an understanding of database technology. Capability to provide application support to SaaS applications (Submittable, SharePoint forms, Accredible, Auth0, ContentStack, Surpass) Skills to provide app support to Legacy systems and websites whilst workign with 3rd party development and support teams. Capability to coordinate the delivery of small value add development to applications across the full life cycle. SharePoint knowledge with the ability to assist users with the design and implementation of new SharePoint and Intranet/Extranet sites. Expereince of managing incident process for application based issues whilst managing stakeholder communication. Experience of producing self-help documentation for staff to resolve common application issue. Experience of identifying and reporting on trends in support tickets to train the helpdesk and user champions to resolve issues at 1st line stage. Team player, with demonstrable ability to work collaboratively with colleagues. Excellent verbal and written communication skills for technical and non-technical audiences and 3rd party supplies with good supplier management skills. Strong commitment to delivering the highest standards of customer service and care. Ability to coordinate multiple tasks, priorities workload and deal with high pressure scenarios. Expereince of working in medium-size organisation and providing support across a broad spectrum of applications. IT Application Support Engineer- Desirable Expereince Expereince with coding/Scripting is advantageous Expereince of Oracle DB and or AWS is highly desirable Experience of working within an education environment. The role is hybrid and requires 1-2 days on site per week in London Excellent permanent benefits are available, including private healthcare insurance, 28 days holiday (excluding bank holidays), and pension scheme up to 10% employer contribut InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
IT Application Support Engineer An excellent opportunity has arisen for an experienced IT Application Support Engineer to join a leading international education charity on a permanent basis. The IT Application Support Engineer will be responsible for providing first rate application support on a range of digital systems (bespoke & SaaS), whilst working with third party suppliers to ensure applications work optimally and that there are robust interfaces in place between systems. The IT Application Support Engineer will also be tasked with reactive support for break fix incidents escalated from the service desk and completing service requests, whilst contributing to projects to improve our clients products and operating processes. IT Application Support Engineer- Essential Expereince Experience of working with SDLC (software development life cycle) Demonstration of technical problem diagnosis and troubleshooting within an application support capacity. Experience with workflow management with an understanding of database technology. Capability to provide application support to SaaS applications (Submittable, SharePoint forms, Accredible, Auth0, ContentStack, Surpass) Skills to provide app support to Legacy systems and websites whilst workign with 3rd party development and support teams. Capability to coordinate the delivery of small value add development to applications across the full life cycle. SharePoint knowledge with the ability to assist users with the design and implementation of new SharePoint and Intranet/Extranet sites. Expereince of managing incident process for application based issues whilst managing stakeholder communication. Experience of producing self-help documentation for staff to resolve common application issue. Experience of identifying and reporting on trends in support tickets to train the helpdesk and user champions to resolve issues at 1st line stage. Team player, with demonstrable ability to work collaboratively with colleagues. Excellent verbal and written communication skills for technical and non-technical audiences and 3rd party supplies with good supplier management skills. Strong commitment to delivering the highest standards of customer service and care. Ability to coordinate multiple tasks, priorities workload and deal with high pressure scenarios. Expereince of working in medium-size organisation and providing support across a broad spectrum of applications. IT Application Support Engineer- Desirable Expereince Expereince with coding/Scripting is advantageous Expereince of Oracle DB and or AWS is highly desirable Experience of working within an education environment. The role is hybrid and requires 1-2 days on site per week in London Excellent permanent benefits are available, including private healthcare insurance, 28 days holiday (excluding bank holidays), and pension scheme up to 10% employer contribut InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Oct 01, 2025
Full time
IT Application Support Engineer An excellent opportunity has arisen for an experienced IT Application Support Engineer to join a leading international education charity on a permanent basis. The IT Application Support Engineer will be responsible for providing first rate application support on a range of digital systems (bespoke & SaaS), whilst working with third party suppliers to ensure applications work optimally and that there are robust interfaces in place between systems. The IT Application Support Engineer will also be tasked with reactive support for break fix incidents escalated from the service desk and completing service requests, whilst contributing to projects to improve our clients products and operating processes. IT Application Support Engineer- Essential Expereince Experience of working with SDLC (software development life cycle) Demonstration of technical problem diagnosis and troubleshooting within an application support capacity. Experience with workflow management with an understanding of database technology. Capability to provide application support to SaaS applications (Submittable, SharePoint forms, Accredible, Auth0, ContentStack, Surpass) Skills to provide app support to Legacy systems and websites whilst workign with 3rd party development and support teams. Capability to coordinate the delivery of small value add development to applications across the full life cycle. SharePoint knowledge with the ability to assist users with the design and implementation of new SharePoint and Intranet/Extranet sites. Expereince of managing incident process for application based issues whilst managing stakeholder communication. Experience of producing self-help documentation for staff to resolve common application issue. Experience of identifying and reporting on trends in support tickets to train the helpdesk and user champions to resolve issues at 1st line stage. Team player, with demonstrable ability to work collaboratively with colleagues. Excellent verbal and written communication skills for technical and non-technical audiences and 3rd party supplies with good supplier management skills. Strong commitment to delivering the highest standards of customer service and care. Ability to coordinate multiple tasks, priorities workload and deal with high pressure scenarios. Expereince of working in medium-size organisation and providing support across a broad spectrum of applications. IT Application Support Engineer- Desirable Expereince Expereince with coding/Scripting is advantageous Expereince of Oracle DB and or AWS is highly desirable Experience of working within an education environment. The role is hybrid and requires 1-2 days on site per week in London Excellent permanent benefits are available, including private healthcare insurance, 28 days holiday (excluding bank holidays), and pension scheme up to 10% employer contribut InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Japanese speaking IT Helpdesk Engineer (On-site) Ref: YC46843 A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations. You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer satisfaction. This role requires strong bilingual (Japanese/English) communication skills and hands-on IT support experience. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship VISA SUPPORT: Not available - Type: Permanent, full-time Salary: Up to £30k, depending on experience Working Hours: Monday-Friday, 9:00-17:30 (37.5 hours per week) Start Date: ASAP Location: London IT Helpdesk Engineer Main Responsibilities Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site Log and manage support tickets, escalating to HQ in Japan or third parties as required Support, maintain, and improve customer IT services while ensuring adherence to IT policies Assist team members, back office staff, and project engineers Produce IT monthly reports, newsletters, and manage user ID/device inventory updates Support integration and maintenance tasks, including documentation and user manuals Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes Liaise with HQ in Japan and third-party vendors in both English and Japanese Manage and support customer requirements, escalating issues to line managers IT Helpdesk Engineer Skills & Qualifications Essential 1+ year Helpdesk or IT support experience in IT infrastructure industry Strong documentation skills (reports, manuals, records) Basic understanding of networking (LAN, WAN, Wi-Fi) Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams) Business-level Japanese and English (spoken and written) Desirable Knowledge of Windows Client and Server OS Experience working in a Japanese company Project management or project assistant experience Personal Attributes Excellent communication and interpersonal skills with clients, end users, and vendors Ability to work flexibly and independently as well as in a team Strong organisational skills with the ability to prioritise workload Clear, articulate English speaking skills (majority of users are non-native speakers) Fluent Japanese writing and speaking skills All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders are not eligible for this position. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Sep 22, 2025
Full time
Japanese speaking IT Helpdesk Engineer (On-site) Ref: YC46843 A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations. You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer satisfaction. This role requires strong bilingual (Japanese/English) communication skills and hands-on IT support experience. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship VISA SUPPORT: Not available - Type: Permanent, full-time Salary: Up to £30k, depending on experience Working Hours: Monday-Friday, 9:00-17:30 (37.5 hours per week) Start Date: ASAP Location: London IT Helpdesk Engineer Main Responsibilities Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site Log and manage support tickets, escalating to HQ in Japan or third parties as required Support, maintain, and improve customer IT services while ensuring adherence to IT policies Assist team members, back office staff, and project engineers Produce IT monthly reports, newsletters, and manage user ID/device inventory updates Support integration and maintenance tasks, including documentation and user manuals Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes Liaise with HQ in Japan and third-party vendors in both English and Japanese Manage and support customer requirements, escalating issues to line managers IT Helpdesk Engineer Skills & Qualifications Essential 1+ year Helpdesk or IT support experience in IT infrastructure industry Strong documentation skills (reports, manuals, records) Basic understanding of networking (LAN, WAN, Wi-Fi) Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams) Business-level Japanese and English (spoken and written) Desirable Knowledge of Windows Client and Server OS Experience working in a Japanese company Project management or project assistant experience Personal Attributes Excellent communication and interpersonal skills with clients, end users, and vendors Ability to work flexibly and independently as well as in a team Strong organisational skills with the ability to prioritise workload Clear, articulate English speaking skills (majority of users are non-native speakers) Fluent Japanese writing and speaking skills All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders are not eligible for this position. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Japanese speaking Senior Systems Engineer Ref: YC46841 A Japanese IT company is seeking a Japanese speaking Senior Systems Engineer to design, implement, and maintain systems and services for assigned customers in the UK and Europe. This role also supports the sales team as a pre-sales engineer, contributing to complex IT solutions. The successful candidate will be confident in client communication, technically skilled across multiple IT domains, and able to lead and support engineers in project delivery and service desk operations. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: YMS, Graduate, Student visa, Requiring visa sponsorship TYPE: Hybrid style VISA SUPPORT: Not available - Contract Type: Permanent, full-time Salary: £30k-£40K, depending on experience Working Hours: Monday-Friday, 8:30-17:00 (37.5 hours/week, Overtime and on-call work may be required as needed.) Start Date: ASAP Location: Central London Senior Systems Engineer Main Responsibilities System Integration Projects Conduct integration tasks for small-to-mid-sized projects (on-site/off-site) Perform environment assessments and create site manuals Identify risks and mitigation strategies Transfer knowledge to service desk engineers Ensure all recommendations comply with customer IT policies Lead and support engineers within the team Service Desk Support Provide 1st-3rd line technical support to customers Diagnose and resolve issues via phone, email, and ticketing systems Maintain support documentation (site manuals, asset lists, user guides) Act as escalation point for complex cases System Maintenance Services Maintain customer systems on-site and remotely Update licenses, run inventory, and maintain documentation Register manufacturer support services (e.g., Care Packs) Third-party & Customer Management Manage vendor relationships and control service delivery Represent customers with third-party vendors Maintain strong customer relationships and ensure satisfaction Pre-sales & Internal IT Assist sales team in pre-sales activities and prepare proposals Support internal IT system planning and upgrades Maintain laboratory systems availability, security, and integrity Leadership & Development Mentor and assist junior staff Supervise engineers, ensuring IT goods are secure and well-managed Research new products and propose operational improvements Senior Systems Engineer Requirements Essential: 3+ years' hands-on experience with Cisco switches/routers and firewalls (design & implementation) Strong LAN design and ISP coordination experience Multi-site VPN implementation experience Proficiency in network design documentation Windows services: AD, DHCP, DNS, GPO, print queues, shared folders Server and storage knowledge in physical and virtual environments Business level of English and Japanese Desirable: Cisco CCNP certification Experience with VMware and Hyper-V Knowledge of Azure, AWS, and other cloud platforms (IaaS/PaaS) All applicants for the Senior Systems Engineer role must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. We regret that we cannot accept applications from YMS, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Sep 22, 2025
Full time
Japanese speaking Senior Systems Engineer Ref: YC46841 A Japanese IT company is seeking a Japanese speaking Senior Systems Engineer to design, implement, and maintain systems and services for assigned customers in the UK and Europe. This role also supports the sales team as a pre-sales engineer, contributing to complex IT solutions. The successful candidate will be confident in client communication, technically skilled across multiple IT domains, and able to lead and support engineers in project delivery and service desk operations. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: YMS, Graduate, Student visa, Requiring visa sponsorship TYPE: Hybrid style VISA SUPPORT: Not available - Contract Type: Permanent, full-time Salary: £30k-£40K, depending on experience Working Hours: Monday-Friday, 8:30-17:00 (37.5 hours/week, Overtime and on-call work may be required as needed.) Start Date: ASAP Location: Central London Senior Systems Engineer Main Responsibilities System Integration Projects Conduct integration tasks for small-to-mid-sized projects (on-site/off-site) Perform environment assessments and create site manuals Identify risks and mitigation strategies Transfer knowledge to service desk engineers Ensure all recommendations comply with customer IT policies Lead and support engineers within the team Service Desk Support Provide 1st-3rd line technical support to customers Diagnose and resolve issues via phone, email, and ticketing systems Maintain support documentation (site manuals, asset lists, user guides) Act as escalation point for complex cases System Maintenance Services Maintain customer systems on-site and remotely Update licenses, run inventory, and maintain documentation Register manufacturer support services (e.g., Care Packs) Third-party & Customer Management Manage vendor relationships and control service delivery Represent customers with third-party vendors Maintain strong customer relationships and ensure satisfaction Pre-sales & Internal IT Assist sales team in pre-sales activities and prepare proposals Support internal IT system planning and upgrades Maintain laboratory systems availability, security, and integrity Leadership & Development Mentor and assist junior staff Supervise engineers, ensuring IT goods are secure and well-managed Research new products and propose operational improvements Senior Systems Engineer Requirements Essential: 3+ years' hands-on experience with Cisco switches/routers and firewalls (design & implementation) Strong LAN design and ISP coordination experience Multi-site VPN implementation experience Proficiency in network design documentation Windows services: AD, DHCP, DNS, GPO, print queues, shared folders Server and storage knowledge in physical and virtual environments Business level of English and Japanese Desirable: Cisco CCNP certification Experience with VMware and Hyper-V Knowledge of Azure, AWS, and other cloud platforms (IaaS/PaaS) All applicants for the Senior Systems Engineer role must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. We regret that we cannot accept applications from YMS, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Robert Half are working with a growing SME business in the Somerset area as they look to grow their internal IT offering.This role is perfect for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this could be the role for you! What You'll Be Doing: Providing technical support by diagnosing and resolving IT issues for employees across the business. Logging and managing support tickets, ensuring timely resolution in line with IT procedures. Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops. Supporting company-wide software applications, communication devices, and mobile devices (Android & iOS). Managing user accounts and permissions in Active Directory. Assisting with IT inductions for new starters. Troubleshooting and maintaining printers, laptops, and other office hardware. Tracking IT assets and ensuring efficient use of hardware and software licenses. Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies. Liaising with third-party vendors to resolve hardware and software issues. Professional Competancies: Problem Solver - You love tackling IT challenges and finding creative solutions. Tech Enthusiast - You stay up to date with the latest IT and cybersecurity trends. Great Communicator - You can explain technical issues in a clear and friendly way. Organised Multitasker - You're able to juggle multiple tasks and prioritise effectively. Team Player - You enjoy working with others and have a proactive, 'can-do' attitude. What You'll Need: Educated to AS Level, BTEC, NVQ Level 3, or equivalent. Experience troubleshooting and diagnosing IT issues. Basic knowledge of Active Directory and Microsoft Intune is a plus. A willingness to learn, develop, and grow in an exciting and evolving IT environment. Salary/logistics: circa £30,000 basic salary hybrid working (2-3 days in the office post probation) Up to 10% bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
Sep 22, 2025
Full time
Robert Half are working with a growing SME business in the Somerset area as they look to grow their internal IT offering.This role is perfect for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this could be the role for you! What You'll Be Doing: Providing technical support by diagnosing and resolving IT issues for employees across the business. Logging and managing support tickets, ensuring timely resolution in line with IT procedures. Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops. Supporting company-wide software applications, communication devices, and mobile devices (Android & iOS). Managing user accounts and permissions in Active Directory. Assisting with IT inductions for new starters. Troubleshooting and maintaining printers, laptops, and other office hardware. Tracking IT assets and ensuring efficient use of hardware and software licenses. Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies. Liaising with third-party vendors to resolve hardware and software issues. Professional Competancies: Problem Solver - You love tackling IT challenges and finding creative solutions. Tech Enthusiast - You stay up to date with the latest IT and cybersecurity trends. Great Communicator - You can explain technical issues in a clear and friendly way. Organised Multitasker - You're able to juggle multiple tasks and prioritise effectively. Team Player - You enjoy working with others and have a proactive, 'can-do' attitude. What You'll Need: Educated to AS Level, BTEC, NVQ Level 3, or equivalent. Experience troubleshooting and diagnosing IT issues. Basic knowledge of Active Directory and Microsoft Intune is a plus. A willingness to learn, develop, and grow in an exciting and evolving IT environment. Salary/logistics: circa £30,000 basic salary hybrid working (2-3 days in the office post probation) Up to 10% bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
