Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar
Aug 19, 2026
Full time
Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar
CBSbutler Holdings Limited trading as CBSbutler
Penwortham, Lancashire
3rd Line Citrix SME +9 months + +SC cleared - current active clearance is essential for this role +Sole British nationals only due to the nature of the project +Inside IR35 + 290 - 310 a day We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments. Key Responsibilities Provide 3rd Line support for complex Citrix incidents and problems. Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM . Lead technical investigations, troubleshooting and root cause analysis. Manage and optimise Citrix policies, profiles and end-user experience. Support patching, upgrades, migrations and infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line / Senior Infrastructure Support role. Strong hands-on experience with: Citrix Virtual Apps & Desktops (XenApp/XenDesktop) Citrix Cloud NetScaler ADC Citrix WEM Windows Server, Active Directory and Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. If you'd like to discuss this 3rd line role in more detail, please send your updated CV to (url removed) and I will get in touch.
Aug 18, 2026
Contractor
3rd Line Citrix SME +9 months + +SC cleared - current active clearance is essential for this role +Sole British nationals only due to the nature of the project +Inside IR35 + 290 - 310 a day We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments. Key Responsibilities Provide 3rd Line support for complex Citrix incidents and problems. Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM . Lead technical investigations, troubleshooting and root cause analysis. Manage and optimise Citrix policies, profiles and end-user experience. Support patching, upgrades, migrations and infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line / Senior Infrastructure Support role. Strong hands-on experience with: Citrix Virtual Apps & Desktops (XenApp/XenDesktop) Citrix Cloud NetScaler ADC Citrix WEM Windows Server, Active Directory and Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. If you'd like to discuss this 3rd line role in more detail, please send your updated CV to (url removed) and I will get in touch.
IT Support Engineer Warwick - 5 days onsite £29,000 to £32,000 VIQU has partnered with a leading UK manufacturer to recruit an IT Support Engineer. This hands-on IT Support Engineer role provides first-line support across desktops, laptops, network-connected devices and core business systems, helping colleagues stay connected, productive and supported. The successful IT Support Engineer will manage service desk tickets, troubleshoot technical issues and support users across local Warwick sites. Key Responsibilities • Provide first-line IT support with a strong focus on user experience and timely resolution • Manage and resolve service desk tickets • Support desktops, laptops, network-connected devices and core business systems • Log, prioritise, progress and accurately document incidents and requests • Work with third-party suppliers and escalate issues to second- and third-line support where required • Install, configure and maintain hardware and software in line with IT standards and procedures • Create and maintain IT documentation and user training materials • Support IT projects and administration tasks • Provide on-site IT support across Warwick locations Key Requirements • Experience in a service desk or first-line IT support role • Strong knowledge of Microsoft desktop operating systems and applications • Confident troubleshooting skills with the ability to prioritise and multitask • Excellent communication skills, particularly over the phone • Experience creating or maintaining IT documentation and providing user guidance or training • A proactive, self-motivated and customer-focused approach • IT-related qualifications or equivalent experience • Flexibility to travel between local sites • Flexibility to work occasional out-of-hours or overtime when required Apply in confidence with Donatella Da Silva at VIQU IT. Know someone suitable? Earn up to £1,000 through our referral scheme (terms apply). Follow us on IT Recruitment.
Aug 18, 2026
Full time
IT Support Engineer Warwick - 5 days onsite £29,000 to £32,000 VIQU has partnered with a leading UK manufacturer to recruit an IT Support Engineer. This hands-on IT Support Engineer role provides first-line support across desktops, laptops, network-connected devices and core business systems, helping colleagues stay connected, productive and supported. The successful IT Support Engineer will manage service desk tickets, troubleshoot technical issues and support users across local Warwick sites. Key Responsibilities • Provide first-line IT support with a strong focus on user experience and timely resolution • Manage and resolve service desk tickets • Support desktops, laptops, network-connected devices and core business systems • Log, prioritise, progress and accurately document incidents and requests • Work with third-party suppliers and escalate issues to second- and third-line support where required • Install, configure and maintain hardware and software in line with IT standards and procedures • Create and maintain IT documentation and user training materials • Support IT projects and administration tasks • Provide on-site IT support across Warwick locations Key Requirements • Experience in a service desk or first-line IT support role • Strong knowledge of Microsoft desktop operating systems and applications • Confident troubleshooting skills with the ability to prioritise and multitask • Excellent communication skills, particularly over the phone • Experience creating or maintaining IT documentation and providing user guidance or training • A proactive, self-motivated and customer-focused approach • IT-related qualifications or equivalent experience • Flexibility to travel between local sites • Flexibility to work occasional out-of-hours or overtime when required Apply in confidence with Donatella Da Silva at VIQU IT. Know someone suitable? Earn up to £1,000 through our referral scheme (terms apply). Follow us on IT Recruitment.
Location: Bridgwater Working Pattern: 100% Onsite Employment Type: Contract Security Clearance: Active and transferable SC clearance required Role Overview We are seeking an experienced Desktop Support Engineer to provide high-quality onsite IT support at the Bridgewater site. The successful candidate will support end users across desktop, laptop, mobile and peripheral technologies, ensuring IT services remain stable, available and effective. You will work closely with end users, Service Desk teams, infrastructure teams and third-party suppliers to diagnose and resolve hardware, software, network and Microsoft 365-related issues. This is a hands-on, site-based role requiring strong troubleshooting skills, excellent customer service and the ability to manage incidents and service requests independently through to resolution. Key Responsibilities Provide onsite desktop and end-user IT support. Diagnose and resolve hardware, software, application, network, VPN, printer and mobile-device issues. Support Windows 10 and Windows 11 environments. Manage incidents and service requests in line with agreed service levels. Monitor and manage incoming support requests through phone, email and Microsoft Teams. Record, update and maintain accurate incident and service-request tickets. Build, configure and deploy laptops and desktop computers using approved standard images. Support Microsoft Managed Desktop devices. Provide hardware break-fix support. Support Microsoft 365 and Office applications. Provide L1 support for applications and SharePoint. Carry out Active Directory group management, account unlocks and password resets. Support joiner, mover and leaver activities through Azure. Support Microsoft Teams administration, including Teams creation where required. Support Intune administration and managed-device environments. Configure and support iPhones and iPads. Provide primary printer support, including consumable replacement and cloud-printing support. Provide Tech Bar support for end-user technical queries. Support VIP users and provide a high standard of customer service. Manage hardware assets and maintain accurate asset inventory records. Support IT desk moves, device relocations and workplace technology installations. Set up training rooms, meeting rooms and conference-room technology. Manage loan laptops and associated equipment. Support device handover, collection, packaging, shipping and equipment movement. Manage IT equipment retirement and transfer devices to designated disposal areas. Liaise with third-party vendors and suppliers when required. Assist with technical documentation, reporting and user manuals. Contribute to continuous service improvement activities. Work in accordance with client IT security policies, operational procedures, health and safety requirements and relevant industry standards. Skills & Experience The successful candidate should have: Previous desktop or onsite IT support experience. Strong Windows 10 and Windows 11 troubleshooting experience. Experience supporting Microsoft Managed Desktop environments. Good knowledge of Microsoft 365 and Office applications. Experience supporting Active Directory user and group administration. Knowledge of Azure-based joiner, mover and leaver processes. Understanding of Microsoft Intune administration. Experience supporting iPhones and iPads. L1 support experience for applications and SharePoint. Knowledge of Microsoft Teams administration. Experience supporting printers and cloud-printing environments. Experience supporting meeting-room and conference-room technology. Hardware asset-management and inventory-management experience. Knowledge of antivirus technologies such as Microsoft Defender or McAfee. Knowledge of networking, VPNs and general end-user connectivity troubleshooting. Knowledge of installing and configuring Starlink satellite network devices. Strong troubleshooting, analytical and root-cause-analysis skills. Ability to identify issues and define appropriate corrective actions. Strong incident-management and ticket-management skills. Excellent written and verbal communication skills. Strong customer-service and interpersonal skills. Ability to communicate effectively with both technical and non-technical users. Good organisational, multitasking and time-management skills. Ability to work independently with minimal supervision. A proactive, flexible and delivery-focused approach. Willingness to learn and adapt to changing operational requirements. Desirable ITIL certification or practical knowledge of ITIL processes. Security Requirement Candidates must hold active and transferable SC clearance . Appointment is subject to successful security-clearance checks.
Aug 17, 2026
Contractor
Location: Bridgwater Working Pattern: 100% Onsite Employment Type: Contract Security Clearance: Active and transferable SC clearance required Role Overview We are seeking an experienced Desktop Support Engineer to provide high-quality onsite IT support at the Bridgewater site. The successful candidate will support end users across desktop, laptop, mobile and peripheral technologies, ensuring IT services remain stable, available and effective. You will work closely with end users, Service Desk teams, infrastructure teams and third-party suppliers to diagnose and resolve hardware, software, network and Microsoft 365-related issues. This is a hands-on, site-based role requiring strong troubleshooting skills, excellent customer service and the ability to manage incidents and service requests independently through to resolution. Key Responsibilities Provide onsite desktop and end-user IT support. Diagnose and resolve hardware, software, application, network, VPN, printer and mobile-device issues. Support Windows 10 and Windows 11 environments. Manage incidents and service requests in line with agreed service levels. Monitor and manage incoming support requests through phone, email and Microsoft Teams. Record, update and maintain accurate incident and service-request tickets. Build, configure and deploy laptops and desktop computers using approved standard images. Support Microsoft Managed Desktop devices. Provide hardware break-fix support. Support Microsoft 365 and Office applications. Provide L1 support for applications and SharePoint. Carry out Active Directory group management, account unlocks and password resets. Support joiner, mover and leaver activities through Azure. Support Microsoft Teams administration, including Teams creation where required. Support Intune administration and managed-device environments. Configure and support iPhones and iPads. Provide primary printer support, including consumable replacement and cloud-printing support. Provide Tech Bar support for end-user technical queries. Support VIP users and provide a high standard of customer service. Manage hardware assets and maintain accurate asset inventory records. Support IT desk moves, device relocations and workplace technology installations. Set up training rooms, meeting rooms and conference-room technology. Manage loan laptops and associated equipment. Support device handover, collection, packaging, shipping and equipment movement. Manage IT equipment retirement and transfer devices to designated disposal areas. Liaise with third-party vendors and suppliers when required. Assist with technical documentation, reporting and user manuals. Contribute to continuous service improvement activities. Work in accordance with client IT security policies, operational procedures, health and safety requirements and relevant industry standards. Skills & Experience The successful candidate should have: Previous desktop or onsite IT support experience. Strong Windows 10 and Windows 11 troubleshooting experience. Experience supporting Microsoft Managed Desktop environments. Good knowledge of Microsoft 365 and Office applications. Experience supporting Active Directory user and group administration. Knowledge of Azure-based joiner, mover and leaver processes. Understanding of Microsoft Intune administration. Experience supporting iPhones and iPads. L1 support experience for applications and SharePoint. Knowledge of Microsoft Teams administration. Experience supporting printers and cloud-printing environments. Experience supporting meeting-room and conference-room technology. Hardware asset-management and inventory-management experience. Knowledge of antivirus technologies such as Microsoft Defender or McAfee. Knowledge of networking, VPNs and general end-user connectivity troubleshooting. Knowledge of installing and configuring Starlink satellite network devices. Strong troubleshooting, analytical and root-cause-analysis skills. Ability to identify issues and define appropriate corrective actions. Strong incident-management and ticket-management skills. Excellent written and verbal communication skills. Strong customer-service and interpersonal skills. Ability to communicate effectively with both technical and non-technical users. Good organisational, multitasking and time-management skills. Ability to work independently with minimal supervision. A proactive, flexible and delivery-focused approach. Willingness to learn and adapt to changing operational requirements. Desirable ITIL certification or practical knowledge of ITIL processes. Security Requirement Candidates must hold active and transferable SC clearance . Appointment is subject to successful security-clearance checks.
We are currently looking for an experienced Third Line Citrix SME to join a specialist support team working within a secure UK environment. This is a hands-on, technical role for an experienced Citrix professional who enjoys complex troubleshooting, taking ownership of technical issues and delivering robust solutions in a large-scale enterprise environment. Key Responsibilities Provide expert third-line support for complex Citrix-related incidents and problems. Act as a technical point of escalation for Citrix infrastructure issues. Support and maintain Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC. Lead complex troubleshooting, root cause analysis and problem resolution. Manage and optimise Citrix policies, profiles and the end-user experience. Support patching, upgrades, migrations and ongoing improvements. Work closely with engineering and architecture teams on Citrix infrastructure initiatives. Support proactive defect management and technical assurance activities. Work collaboratively with internal teams and stakeholders while maintaining a strong customer service focus. Essential Skills & Experience Proven experience in a Third Line/Senior Citrix Support role. Strong hands-on experience with Citrix Virtual Apps and Desktops . Experience supporting Citrix Cloud . Strong knowledge of NetScaler ADC . Experience with Citrix Workspace Environment Management (WEM) . Experience with Windows Server, Active Directory, Group Policy and FSLogix . Virtualisation experience, including VMware, Hyper-V and/or XenServer . Experience with Ivanti . Strong understanding of ITIL processes and enterprise support environments. Excellent troubleshooting and root cause analysis skills. Experience with SysTrack or Nexthink would be beneficial, although training can be provided.
Aug 17, 2026
Contractor
We are currently looking for an experienced Third Line Citrix SME to join a specialist support team working within a secure UK environment. This is a hands-on, technical role for an experienced Citrix professional who enjoys complex troubleshooting, taking ownership of technical issues and delivering robust solutions in a large-scale enterprise environment. Key Responsibilities Provide expert third-line support for complex Citrix-related incidents and problems. Act as a technical point of escalation for Citrix infrastructure issues. Support and maintain Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC. Lead complex troubleshooting, root cause analysis and problem resolution. Manage and optimise Citrix policies, profiles and the end-user experience. Support patching, upgrades, migrations and ongoing improvements. Work closely with engineering and architecture teams on Citrix infrastructure initiatives. Support proactive defect management and technical assurance activities. Work collaboratively with internal teams and stakeholders while maintaining a strong customer service focus. Essential Skills & Experience Proven experience in a Third Line/Senior Citrix Support role. Strong hands-on experience with Citrix Virtual Apps and Desktops . Experience supporting Citrix Cloud . Strong knowledge of NetScaler ADC . Experience with Citrix Workspace Environment Management (WEM) . Experience with Windows Server, Active Directory, Group Policy and FSLogix . Virtualisation experience, including VMware, Hyper-V and/or XenServer . Experience with Ivanti . Strong understanding of ITIL processes and enterprise support environments. Excellent troubleshooting and root cause analysis skills. Experience with SysTrack or Nexthink would be beneficial, although training can be provided.
A global specialist in the design and manufacture of high-temperature metal seals for aerospace, automotive and power generation sectors are seeking a Design Engineer to join their Engineering team to drive the next phase of development and growth. As a Design Engineer your duties will include: Respond to customer enquiries, review applications, develop technical specifications Specify catalogue parts, optimise seal configurations and design bespoke seals and gaskets Create 2D CAD drawings and 3D CAD models, maintain design files and drawing registers Liaise with internal stakeholders to ensure design suitability Utilise computer-based tools (e.g. Finite Element Analysis) to develop part designs Perform physical testing (e.g. load deflection, leak testing) to validate part performance Develop customer relationships, support Sales, develop product range and performance Perform technical investigations and provide support to internal and external Customers To be successful in the role of Design Engineer you will have demonstratable skills and experience in the following: Strong interpersonal skills, comfortable with internal stakeholder and Customer liaison Performing engineering calculations, application review and product specification Creation of engineering drawings, AutoDesk - Autocad and Inventor, maintaining technical files Hold a relevant degree or equivalent level To be considered for the role you should ideally have experience in: Precision metal forming/fabrication New product introduction, process feasibility Quality assurance & auditing Finite Element Analysis (ANSYS preferred, non-linear desirable) The position benefits from a private pension scheme, non-contractual Business Performance Related Bonus, 24 days' annual leave (rising with service) plus Bank Holidays, a working week over 5 days with an early Friday finish, offering excellent work/life balance.To apply for this role as Design Engineer, please click apply online and complete the full application process.We welcome all applications however; you must be eligible to work in the UK.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Aug 16, 2026
Full time
A global specialist in the design and manufacture of high-temperature metal seals for aerospace, automotive and power generation sectors are seeking a Design Engineer to join their Engineering team to drive the next phase of development and growth. As a Design Engineer your duties will include: Respond to customer enquiries, review applications, develop technical specifications Specify catalogue parts, optimise seal configurations and design bespoke seals and gaskets Create 2D CAD drawings and 3D CAD models, maintain design files and drawing registers Liaise with internal stakeholders to ensure design suitability Utilise computer-based tools (e.g. Finite Element Analysis) to develop part designs Perform physical testing (e.g. load deflection, leak testing) to validate part performance Develop customer relationships, support Sales, develop product range and performance Perform technical investigations and provide support to internal and external Customers To be successful in the role of Design Engineer you will have demonstratable skills and experience in the following: Strong interpersonal skills, comfortable with internal stakeholder and Customer liaison Performing engineering calculations, application review and product specification Creation of engineering drawings, AutoDesk - Autocad and Inventor, maintaining technical files Hold a relevant degree or equivalent level To be considered for the role you should ideally have experience in: Precision metal forming/fabrication New product introduction, process feasibility Quality assurance & auditing Finite Element Analysis (ANSYS preferred, non-linear desirable) The position benefits from a private pension scheme, non-contractual Business Performance Related Bonus, 24 days' annual leave (rising with service) plus Bank Holidays, a working week over 5 days with an early Friday finish, offering excellent work/life balance.To apply for this role as Design Engineer, please click apply online and complete the full application process.We welcome all applications however; you must be eligible to work in the UK.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
I am working with an amazing MSP with a fantastic track record of delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic IT support Engineer to join the team, this role will invole both on site and remote support with trips to client site on a regular basis to ensure the resolution of escalated tickets and changes within contracted service levels. Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. To be successful in this role you must have the following skills Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune. Management of Azure resources such as Azure Session Desktops and Azure files. Windows Server administration including Active Directory, Group Policy, DHCP and DNS. Solid understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues. On offer is Hybrid working in a lovely working environment and a chance to be part of an amazing and growing organisation. For more details click apply now!
Aug 15, 2026
Full time
I am working with an amazing MSP with a fantastic track record of delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic IT support Engineer to join the team, this role will invole both on site and remote support with trips to client site on a regular basis to ensure the resolution of escalated tickets and changes within contracted service levels. Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. To be successful in this role you must have the following skills Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune. Management of Azure resources such as Azure Session Desktops and Azure files. Windows Server administration including Active Directory, Group Policy, DHCP and DNS. Solid understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues. On offer is Hybrid working in a lovely working environment and a chance to be part of an amazing and growing organisation. For more details click apply now!
IT Support Engineer Location: Paddington, London (Onsite) Contract: 3 Months (PAYE) Start Date: ASAP We're working with a global organisation looking for an experienced IT Support Engineer to join their onsite IT team on an initial three-month contract. This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a customer-facing environment and has strong experience supporting Microsoft technologies across a modern enterprise estate. The Role You'll be responsible for delivering high-quality 1st and 2nd line IT support, ensuring end users receive a first-class service while maintaining business-critical systems and devices. Responsibilities include: Providing onsite 1st and 2nd line technical support. Troubleshooting hardware, software and networking issues. Supporting Windows 10/11 and macOS devices. Administering Active Directory and Microsoft 365. Supporting Exchange Online, Teams, SharePoint and Outlook. Building, deploying and configuring laptops and desktops. Supporting Microsoft Intune and mobile device management. Managing new starter setups and leaver equipment collection. Supporting meeting room technology, AV equipment and video conferencing systems. Providing printer, mobile device and peripheral support. Maintaining accurate asset records. Working closely with third-party suppliers and internal infrastructure teams. Delivering excellent customer service while working within SLA-driven environments. About You You'll have previous experience working within an enterprise IT support environment and be confident providing both deskside and remote support. You'll ideally have experience with: 1st and 2nd line IT support. Microsoft 365. Active Directory. Exchange Online. Windows 10/11. macOS. Microsoft Intune or other MDM solutions. Laptop imaging and deployments. Hardware IMAC activities. Mobile device support (iOS & Android). Meeting room and AV support. Printer support. Basic networking (DNS, DHCP, TCP/IP). ITIL-based service desk environments. We're Looking For Someone Who Is Customer-focused with excellent communication skills. Calm under pressure and able to prioritise effectively. Comfortable supporting VIP users. Proactive, organised and solutions-driven. Equally confident working independently or within a collaborative team. Passionate about delivering an exceptional end-user experience. If you're an experienced IT Support Engineer looking for your next contract within a fast-paced enterprise environment, we'd love to hear from you. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 15, 2026
Contractor
IT Support Engineer Location: Paddington, London (Onsite) Contract: 3 Months (PAYE) Start Date: ASAP We're working with a global organisation looking for an experienced IT Support Engineer to join their onsite IT team on an initial three-month contract. This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a customer-facing environment and has strong experience supporting Microsoft technologies across a modern enterprise estate. The Role You'll be responsible for delivering high-quality 1st and 2nd line IT support, ensuring end users receive a first-class service while maintaining business-critical systems and devices. Responsibilities include: Providing onsite 1st and 2nd line technical support. Troubleshooting hardware, software and networking issues. Supporting Windows 10/11 and macOS devices. Administering Active Directory and Microsoft 365. Supporting Exchange Online, Teams, SharePoint and Outlook. Building, deploying and configuring laptops and desktops. Supporting Microsoft Intune and mobile device management. Managing new starter setups and leaver equipment collection. Supporting meeting room technology, AV equipment and video conferencing systems. Providing printer, mobile device and peripheral support. Maintaining accurate asset records. Working closely with third-party suppliers and internal infrastructure teams. Delivering excellent customer service while working within SLA-driven environments. About You You'll have previous experience working within an enterprise IT support environment and be confident providing both deskside and remote support. You'll ideally have experience with: 1st and 2nd line IT support. Microsoft 365. Active Directory. Exchange Online. Windows 10/11. macOS. Microsoft Intune or other MDM solutions. Laptop imaging and deployments. Hardware IMAC activities. Mobile device support (iOS & Android). Meeting room and AV support. Printer support. Basic networking (DNS, DHCP, TCP/IP). ITIL-based service desk environments. We're Looking For Someone Who Is Customer-focused with excellent communication skills. Calm under pressure and able to prioritise effectively. Comfortable supporting VIP users. Proactive, organised and solutions-driven. Equally confident working independently or within a collaborative team. Passionate about delivering an exceptional end-user experience. If you're an experienced IT Support Engineer looking for your next contract within a fast-paced enterprise environment, we'd love to hear from you. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
IDS Engineer (2nd/3rd Line Support) Glasgow Public Sector Contract - 3 months A Glasgow based public Sector organisation is currently seeking an experienced IDS Engineer (Infrastructure & Digital Services Engineer) to join a busy enterprise IT operations team supporting a multi-partner Microsoft environment. In the role, you will be responsible for delivering 2nd/3rd line technical support, maintaining core infrastructure services, and contributing to the continual improvement of digital services across a complex Microsoft technology estate. The successful candidate will provide technical support, troubleshooting and root cause analysis across Microsoft 365, Intune, Windows operating systems, Active Directory, endpoint management and related infrastructure services. They will also manage Incidents and Service requests through ServiceNow, working closely with 1st Line support teams, project delivery teams and third-party suppliers, whilst also assisting with the implementation of new technologies and service improvements (as / when required). We are looking for a proactive infrastructure engineer with the following knowledge & experience: Strong & proven knowledge in similar, microsoft focussed, 2nd/3rd Line Support roles Experience of managing the Microsoft technology stack including M365 Tenants/Subscriptions, Windows 11, InTune, Active Directory, Entra ID, etc. Experience supporting Microsoft endpoint management (e.g., Intune, Windows build/configuration, policy/compliance). Experience working within an ITSM/Service Desk environment, using an ITSM tool to manage incidents/requests and meet SLAs (ServiceNow) Knowledge & experience in the Scottish Public / Scottish Government is always highly advantageous M365 Certification are also highly desirable but not essential If the above details appeal to you, PLEASE APPLY NOW with an up-to-date CV. Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
Aug 14, 2026
Contractor
IDS Engineer (2nd/3rd Line Support) Glasgow Public Sector Contract - 3 months A Glasgow based public Sector organisation is currently seeking an experienced IDS Engineer (Infrastructure & Digital Services Engineer) to join a busy enterprise IT operations team supporting a multi-partner Microsoft environment. In the role, you will be responsible for delivering 2nd/3rd line technical support, maintaining core infrastructure services, and contributing to the continual improvement of digital services across a complex Microsoft technology estate. The successful candidate will provide technical support, troubleshooting and root cause analysis across Microsoft 365, Intune, Windows operating systems, Active Directory, endpoint management and related infrastructure services. They will also manage Incidents and Service requests through ServiceNow, working closely with 1st Line support teams, project delivery teams and third-party suppliers, whilst also assisting with the implementation of new technologies and service improvements (as / when required). We are looking for a proactive infrastructure engineer with the following knowledge & experience: Strong & proven knowledge in similar, microsoft focussed, 2nd/3rd Line Support roles Experience of managing the Microsoft technology stack including M365 Tenants/Subscriptions, Windows 11, InTune, Active Directory, Entra ID, etc. Experience supporting Microsoft endpoint management (e.g., Intune, Windows build/configuration, policy/compliance). Experience working within an ITSM/Service Desk environment, using an ITSM tool to manage incidents/requests and meet SLAs (ServiceNow) Knowledge & experience in the Scottish Public / Scottish Government is always highly advantageous M365 Certification are also highly desirable but not essential If the above details appeal to you, PLEASE APPLY NOW with an up-to-date CV. Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
IT Support Engineer Salary: £30,000 to £35,000 Job Type: Permanent Location: On-site Leicester and Rugby A full UK Driving Licence and a car are mandatory About the Company Our client is a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Engineer to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed. Roles and Responsibilities Deliver 1st and 2nd line IT support to over 600 users Troubleshoot and resolve incidents involving hardware, software, networks, and telephony Support system administration tasks, including user setup, monitoring, and maintenance Assist with testing and deploying new systems, hardware, and updates Work closely with third-party support partners where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills and Experience Previous experience in a 1st/2nd line IT Support or Service Desk environment Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking Familiarity with Microsoft 365, Google Workspace, and common business applications Experience with IT ticketing systems. Strong communication and customer service skills, with a proactive and positive approach Good problem-solving ability and willingness to learn new technologies Capable of working independently while contributing effectively to a wider team Flexibility to travel between Leicester and Rugby sites as required. A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. We are a recruitment agency that specialises in projects and programmes.
Aug 14, 2026
Full time
IT Support Engineer Salary: £30,000 to £35,000 Job Type: Permanent Location: On-site Leicester and Rugby A full UK Driving Licence and a car are mandatory About the Company Our client is a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Engineer to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed. Roles and Responsibilities Deliver 1st and 2nd line IT support to over 600 users Troubleshoot and resolve incidents involving hardware, software, networks, and telephony Support system administration tasks, including user setup, monitoring, and maintenance Assist with testing and deploying new systems, hardware, and updates Work closely with third-party support partners where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills and Experience Previous experience in a 1st/2nd line IT Support or Service Desk environment Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking Familiarity with Microsoft 365, Google Workspace, and common business applications Experience with IT ticketing systems. Strong communication and customer service skills, with a proactive and positive approach Good problem-solving ability and willingness to learn new technologies Capable of working independently while contributing effectively to a wider team Flexibility to travel between Leicester and Rugby sites as required. A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. We are a recruitment agency that specialises in projects and programmes.
IT Support Engineer Salary: £30,000 to £35,000 Job Type: Permanent Location: On-site Leicester and Rugby A full UK Driving Licence and a car are mandatory About the Company Our client is a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Engineer to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed. Roles and Responsibilities Deliver 1st and 2nd line IT support to over 600 users Troubleshoot and resolve incidents involving hardware, software, networks, and telephony Support system administration tasks, including user setup, monitoring, and maintenance Assist with testing and deploying new systems, hardware, and updates Work closely with third-party support partners where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills and Experience Previous experience in a 1st/2nd line IT Support or Service Desk environment Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking Familiarity with Microsoft 365, Google Workspace, and common business applications Experience with IT ticketing systems. Strong communication and customer service skills, with a proactive and positive approach Good problem-solving ability and willingness to learn new technologies Capable of working independently while contributing effectively to a wider team Flexibility to travel between Leicester and Rugby sites as required. A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. We are a recruitment agency that specialises in projects and programmes.
Aug 14, 2026
Full time
IT Support Engineer Salary: £30,000 to £35,000 Job Type: Permanent Location: On-site Leicester and Rugby A full UK Driving Licence and a car are mandatory About the Company Our client is a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Engineer to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed. Roles and Responsibilities Deliver 1st and 2nd line IT support to over 600 users Troubleshoot and resolve incidents involving hardware, software, networks, and telephony Support system administration tasks, including user setup, monitoring, and maintenance Assist with testing and deploying new systems, hardware, and updates Work closely with third-party support partners where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills and Experience Previous experience in a 1st/2nd line IT Support or Service Desk environment Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking Familiarity with Microsoft 365, Google Workspace, and common business applications Experience with IT ticketing systems. Strong communication and customer service skills, with a proactive and positive approach Good problem-solving ability and willingness to learn new technologies Capable of working independently while contributing effectively to a wider team Flexibility to travel between Leicester and Rugby sites as required. A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. We are a recruitment agency that specialises in projects and programmes.
Subsidence Desk Technician (Remote) Location: Remote The Opportunity: An exciting opportunity for a Subsidence Desk Technician has arisen to join a well established and growing loss adjusting business that specialises in property claims. With expertise spanning property, subsidence, liability and major loss, the business has built an excellent reputation across the insurance industry and offers outstanding opportunities for technical development and career progression. Whilst the role sits within the specialist Subsidence team, the business has a much broader focus across property claims, offering excellent long term career opportunities within technical claims handling and loss adjusting. You will be joining a supportive and collaborative team where ongoing development is encouraged, with opportunities to broaden your technical expertise and progress your career as your experience grows. Managing a portfolio of subsidence claims from instruction through to conclusion, you will work closely with policyholders, insurers, surveyors, engineers and contractors, developing specialist knowledge of buildings, property damage and insurance claims, whilst delivering an excellent customer experience throughout. Comprehensive training and ongoing technical support will be provided from experienced professionals, ensuring you have the tools and knowledge to develop within the role. Key Responsibilities: As a Subsidence Desk Technician, your responsibilities will include: Providing support to the Subsidence Team and wider business. Developing a strong technical knowledge of subsidence claims and applying policy cover, terms and conditions appropriately. Undertaking triage calls to identify valid subsidence claims and determine whether site investigations are required. Preparing and completing reports within agreed service level agreements (SLAs). Maintaining high standards of written and verbal communication with internal and external stakeholders. Processing claims in line with insurer requirements, standards, service levels and complaints procedures. Proactively progressing claims through to resolution. Reviewing claims, processing amendments and maintaining accurate records within the claims management system. Responding positively to changing client requirements and wider business needs. Providing a high level of customer service throughout the claims process. About You: We are looking for someone with previous experience within the insurance, claims handling or loss adjusting sector who is looking to further develop their career within specialist property claims. Ideally, you will have: Previous experience working within an insurance, claims handling or loss adjusting environment. Experience managing property claims from instruction through to settlement. Experience handling subsidence claims or an understanding of subsidence investigations and the claims process. Experience working as a Claims Handler, Claims Technician, Desk Technician, Property Claims Handler, Subsidence Technician, or in a similar technical claims role. The ability to review and interpret technical reports from surveyors, structural engineers, drainage contractors and other specialist suppliers. Experience liaising with policyholders, insurers, contractors and third-party suppliers throughout the lifecycle of a claim. Good IT skills, including experience using claims management systems and Microsoft Office. Professional qualifications such as Cert CII, Cert CILA, BDMA, or similar insurance-related qualifications would be advantageous, although these are not essential and support will be provided to candidates looking to work towards professional qualifications. What's on Offer? In return, you will receive a comprehensive benefits package, including: Discretionary company bonus. 25 days' annual leave, increasing to 27 days after 3 years' service and 30 days after 5 years. Your birthday off. 5% contributory pension. Private healthcare. Death in Service benefit. Enhanced maternity, adoption, paternity and sick pay. Perkbox employee benefits. Long Service Awards. Employee Assistance Programme (EAP). 24/7 GP access. Holiday purchase scheme. Career development and progression opportunities. Full exam and study support to help you progress your professional qualifications. Employee forum, providing colleagues with an opportunity to share ideas and contribute to workplace initiatives.
Aug 14, 2026
Full time
Subsidence Desk Technician (Remote) Location: Remote The Opportunity: An exciting opportunity for a Subsidence Desk Technician has arisen to join a well established and growing loss adjusting business that specialises in property claims. With expertise spanning property, subsidence, liability and major loss, the business has built an excellent reputation across the insurance industry and offers outstanding opportunities for technical development and career progression. Whilst the role sits within the specialist Subsidence team, the business has a much broader focus across property claims, offering excellent long term career opportunities within technical claims handling and loss adjusting. You will be joining a supportive and collaborative team where ongoing development is encouraged, with opportunities to broaden your technical expertise and progress your career as your experience grows. Managing a portfolio of subsidence claims from instruction through to conclusion, you will work closely with policyholders, insurers, surveyors, engineers and contractors, developing specialist knowledge of buildings, property damage and insurance claims, whilst delivering an excellent customer experience throughout. Comprehensive training and ongoing technical support will be provided from experienced professionals, ensuring you have the tools and knowledge to develop within the role. Key Responsibilities: As a Subsidence Desk Technician, your responsibilities will include: Providing support to the Subsidence Team and wider business. Developing a strong technical knowledge of subsidence claims and applying policy cover, terms and conditions appropriately. Undertaking triage calls to identify valid subsidence claims and determine whether site investigations are required. Preparing and completing reports within agreed service level agreements (SLAs). Maintaining high standards of written and verbal communication with internal and external stakeholders. Processing claims in line with insurer requirements, standards, service levels and complaints procedures. Proactively progressing claims through to resolution. Reviewing claims, processing amendments and maintaining accurate records within the claims management system. Responding positively to changing client requirements and wider business needs. Providing a high level of customer service throughout the claims process. About You: We are looking for someone with previous experience within the insurance, claims handling or loss adjusting sector who is looking to further develop their career within specialist property claims. Ideally, you will have: Previous experience working within an insurance, claims handling or loss adjusting environment. Experience managing property claims from instruction through to settlement. Experience handling subsidence claims or an understanding of subsidence investigations and the claims process. Experience working as a Claims Handler, Claims Technician, Desk Technician, Property Claims Handler, Subsidence Technician, or in a similar technical claims role. The ability to review and interpret technical reports from surveyors, structural engineers, drainage contractors and other specialist suppliers. Experience liaising with policyholders, insurers, contractors and third-party suppliers throughout the lifecycle of a claim. Good IT skills, including experience using claims management systems and Microsoft Office. Professional qualifications such as Cert CII, Cert CILA, BDMA, or similar insurance-related qualifications would be advantageous, although these are not essential and support will be provided to candidates looking to work towards professional qualifications. What's on Offer? In return, you will receive a comprehensive benefits package, including: Discretionary company bonus. 25 days' annual leave, increasing to 27 days after 3 years' service and 30 days after 5 years. Your birthday off. 5% contributory pension. Private healthcare. Death in Service benefit. Enhanced maternity, adoption, paternity and sick pay. Perkbox employee benefits. Long Service Awards. Employee Assistance Programme (EAP). 24/7 GP access. Holiday purchase scheme. Career development and progression opportunities. Full exam and study support to help you progress your professional qualifications. Employee forum, providing colleagues with an opportunity to share ideas and contribute to workplace initiatives.
Junior IT Support Engineer Location: London (On-site) Job Type: Full-Time About the Role Our client is seeking a motivated and enthusiastic Junior IT Support Engineer to join their growing IT team. This is an excellent opportunity for someone looking to develop their career within IT, gaining exposure to a broad range of technologies while supporting users across a fast-paced, international business. Working as part of a collaborative IT team, you'll provide first and second-line support, resolve technical issues, assist with hardware and software deployments, and help ensure users receive a high level of technical support. Key Responsibilities Provide first and second-line IT support to end users. Respond to and resolve IT incidents and service requests within agreed timescales. Install, configure and support desktops, laptops, mobile devices, printers and peripheral equipment. Support Windows 10 and Windows 11 environments. Assist with user account administration and access requests. Provide remote support using remote access tools. Monitor and maintain IT equipment and ensure systems remain reliable. Escalate more complex technical issues to senior engineers where required. Maintain IT asset records and technical documentation. Assist with hardware rollouts, equipment refreshes and IT projects. Follow IT security policies and best practices. Liaise with third-party suppliers and vendors when necessary. Skills & Experience Degree, apprenticeship or relevant qualification in Computer Science, Information Technology or a related discipline is desirable. Previous experience within an IT Support, Service Desk or Helpdesk role would be advantageous. Good knowledge of Windows 10 and Windows 11. Basic Active Directory administration. Experience supporting desktop and laptop hardware. Knowledge of printers and peripheral devices. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and wired/wireless connectivity. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Well organised with the ability to prioritise workload. Able to work both independently and as part of a team. What's on Offer Competitive salary and benefits package. Excellent training and career development opportunities. Exposure to a wide range of technologies. Supportive and collaborative working environment. Long-term career progression within a successful and growing organisation. If you're looking to build your IT career with a company that will invest in your development, we'd love to hear from you. Apply today with your latest CV. Junior IT Support Engineer
Aug 14, 2026
Full time
Junior IT Support Engineer Location: London (On-site) Job Type: Full-Time About the Role Our client is seeking a motivated and enthusiastic Junior IT Support Engineer to join their growing IT team. This is an excellent opportunity for someone looking to develop their career within IT, gaining exposure to a broad range of technologies while supporting users across a fast-paced, international business. Working as part of a collaborative IT team, you'll provide first and second-line support, resolve technical issues, assist with hardware and software deployments, and help ensure users receive a high level of technical support. Key Responsibilities Provide first and second-line IT support to end users. Respond to and resolve IT incidents and service requests within agreed timescales. Install, configure and support desktops, laptops, mobile devices, printers and peripheral equipment. Support Windows 10 and Windows 11 environments. Assist with user account administration and access requests. Provide remote support using remote access tools. Monitor and maintain IT equipment and ensure systems remain reliable. Escalate more complex technical issues to senior engineers where required. Maintain IT asset records and technical documentation. Assist with hardware rollouts, equipment refreshes and IT projects. Follow IT security policies and best practices. Liaise with third-party suppliers and vendors when necessary. Skills & Experience Degree, apprenticeship or relevant qualification in Computer Science, Information Technology or a related discipline is desirable. Previous experience within an IT Support, Service Desk or Helpdesk role would be advantageous. Good knowledge of Windows 10 and Windows 11. Basic Active Directory administration. Experience supporting desktop and laptop hardware. Knowledge of printers and peripheral devices. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and wired/wireless connectivity. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Well organised with the ability to prioritise workload. Able to work both independently and as part of a team. What's on Offer Competitive salary and benefits package. Excellent training and career development opportunities. Exposure to a wide range of technologies. Supportive and collaborative working environment. Long-term career progression within a successful and growing organisation. If you're looking to build your IT career with a company that will invest in your development, we'd love to hear from you. Apply today with your latest CV. Junior IT Support Engineer
Voice Engineer - Contact Center/MS Teams Voice/Ribbon SBC/Cisco/Teams/Powershell/Contract Voice Operations engineering support for Cisco and MS Teams. Responsible for support of Voice platforms and interconnectivity with Enterprise telephony, Contact Centre, and Transport-including external carrier. MS Teams Voice experience, including: MS Teams troubleshooting and interoperability management with Core Voice services such as Ribbon SBC, Cisco Between 5 and 7 years experience in working with Voice, including MS Teams Voice, Cisco Enterprise Voice, Carriers and Transport on service issues 3+ Experience with Call Analytics, Call Quality Dashboard (CQD) reports, Quality of Experience (QER) template/PowerBi, Teams Policies, Audio Conferencing 5+ years working with or deploying Microsoft Teams, SharePoint online, OneDrive and Exchange Online 5+ years Implementing or supporting Teams Phone System, including Direct Routing, e-911, AA/CQs, MTRs Experience with Microsoft 365 Admin Center, Teams Admin Center, and Microsoft Entra, Message Center, Service Desk Microsoft 365 Certified: Teams Administrator Associate PowerShell, GraphAPI, Splunk, ThousandEyes Experience in engaging Microsoft tickets and escalation Leadership and Communication on outages, including reporting change related incidents Incident and change activities in the core voice production environment. Experience with engagement of support teams, including Domain Ops, CCO, Network Escalation Contract Role inside IR35 - initial 12 month contract - 3 days a week in office (candidate can be based near Manchester/Liverpool/Stoke/Birmingham) By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
Aug 14, 2026
Contractor
Voice Engineer - Contact Center/MS Teams Voice/Ribbon SBC/Cisco/Teams/Powershell/Contract Voice Operations engineering support for Cisco and MS Teams. Responsible for support of Voice platforms and interconnectivity with Enterprise telephony, Contact Centre, and Transport-including external carrier. MS Teams Voice experience, including: MS Teams troubleshooting and interoperability management with Core Voice services such as Ribbon SBC, Cisco Between 5 and 7 years experience in working with Voice, including MS Teams Voice, Cisco Enterprise Voice, Carriers and Transport on service issues 3+ Experience with Call Analytics, Call Quality Dashboard (CQD) reports, Quality of Experience (QER) template/PowerBi, Teams Policies, Audio Conferencing 5+ years working with or deploying Microsoft Teams, SharePoint online, OneDrive and Exchange Online 5+ years Implementing or supporting Teams Phone System, including Direct Routing, e-911, AA/CQs, MTRs Experience with Microsoft 365 Admin Center, Teams Admin Center, and Microsoft Entra, Message Center, Service Desk Microsoft 365 Certified: Teams Administrator Associate PowerShell, GraphAPI, Splunk, ThousandEyes Experience in engaging Microsoft tickets and escalation Leadership and Communication on outages, including reporting change related incidents Incident and change activities in the core voice production environment. Experience with engagement of support teams, including Domain Ops, CCO, Network Escalation Contract Role inside IR35 - initial 12 month contract - 3 days a week in office (candidate can be based near Manchester/Liverpool/Stoke/Birmingham) By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
An excellent opportunity has arisen for an experienced IT Manager to join a highly regarded education organisation in South Wiltshire. The role offers a salary of up to £48,000 DOE, 26 days annual leave plus Bank Holidays, a generous pension, Health Cash Plan, Employee Assistance Programme, gym membership options, cycle to work and car lease schemes, retail discounts and ongoing professional development. Working as part of a collaborative IT team, you will take responsibility for the IT infrastructure, networks, cyber security and core systems. You will also lead a small technical team and help deliver an ambitious digital strategy that supports teaching, learning and the wider school community. About the role As IT Manager, you will be responsible for the day to day management, security, reliability and performance of the technology environment. This is a hands on IT management position combining technical infrastructure expertise, project delivery and team leadership. It would suit someone who enjoys resolving complex technical issues, improving IT services and supporting the development of technical colleagues. Key responsibilities Manage and maintain the school's IT infrastructure, servers, switches, routers and network environment Ensure the security, resilience and availability of core IT systems Lead infrastructure upgrades and technology improvement projects Manage staff and pupil device deployment Support Windows Server, Microsoft technologies and key applications Maintain backup, cyber security and disaster recovery processes Line manage, support and mentor IT Technicians Oversee the IT Service Desk, asset management and technical documentation Work closely with senior leadership to support the school's Digital Strategy Manage third party technology suppliers and service providers where required About you You will have previous experience managing complex IT infrastructure and network environments, together with strong technical knowledge across networking, servers, cyber security and Microsoft technologies. You should also have: Strong networking knowledge, including switches, routers and wireless technologies Experience supporting Windows Server and Microsoft environments Experience delivering infrastructure upgrades and digital transformation projects Excellent troubleshooting and problem solving skills Strong communication and stakeholder management abilities Previous experience leading, supervising or mentoring technical staff Relevant IT qualifications or equivalent commercial experience Experience within a school, college, university or wider education environment would be advantageous but is not essential. This position may suit an experienced IT Manager, IT Network Manager, Infrastructure Manager, IT Systems Manager, Network Manager, Senior Infrastructure Engineer or Senior IT Engineer seeking their next opportunity within the education sector. Apply today for immediate consideration.
Aug 14, 2026
Full time
An excellent opportunity has arisen for an experienced IT Manager to join a highly regarded education organisation in South Wiltshire. The role offers a salary of up to £48,000 DOE, 26 days annual leave plus Bank Holidays, a generous pension, Health Cash Plan, Employee Assistance Programme, gym membership options, cycle to work and car lease schemes, retail discounts and ongoing professional development. Working as part of a collaborative IT team, you will take responsibility for the IT infrastructure, networks, cyber security and core systems. You will also lead a small technical team and help deliver an ambitious digital strategy that supports teaching, learning and the wider school community. About the role As IT Manager, you will be responsible for the day to day management, security, reliability and performance of the technology environment. This is a hands on IT management position combining technical infrastructure expertise, project delivery and team leadership. It would suit someone who enjoys resolving complex technical issues, improving IT services and supporting the development of technical colleagues. Key responsibilities Manage and maintain the school's IT infrastructure, servers, switches, routers and network environment Ensure the security, resilience and availability of core IT systems Lead infrastructure upgrades and technology improvement projects Manage staff and pupil device deployment Support Windows Server, Microsoft technologies and key applications Maintain backup, cyber security and disaster recovery processes Line manage, support and mentor IT Technicians Oversee the IT Service Desk, asset management and technical documentation Work closely with senior leadership to support the school's Digital Strategy Manage third party technology suppliers and service providers where required About you You will have previous experience managing complex IT infrastructure and network environments, together with strong technical knowledge across networking, servers, cyber security and Microsoft technologies. You should also have: Strong networking knowledge, including switches, routers and wireless technologies Experience supporting Windows Server and Microsoft environments Experience delivering infrastructure upgrades and digital transformation projects Excellent troubleshooting and problem solving skills Strong communication and stakeholder management abilities Previous experience leading, supervising or mentoring technical staff Relevant IT qualifications or equivalent commercial experience Experience within a school, college, university or wider education environment would be advantageous but is not essential. This position may suit an experienced IT Manager, IT Network Manager, Infrastructure Manager, IT Systems Manager, Network Manager, Senior Infrastructure Engineer or Senior IT Engineer seeking their next opportunity within the education sector. Apply today for immediate consideration.
My client, a well established MSP, is looking for an experienced Senior IT Infrastructure Engineer to join their team. The Role As a Senior IT Infrastructure Engineer, you will act as a senior technical escalation point within the business. You will diagnose and resolve complex incidents, lead root cause analysis, support and mentor junior engineers, and help design and deliver secure, resilient technology solutions for our clients. The role combines advanced technical support with project delivery and infrastructure consultancy. You will need to move confidently between different client environments, priorities and technologies while maintaining clear documentation and excellent communication. Key Responsibilities Act as a senior escalation point for complex infrastructure, cloud, networking and security incidents. Take ownership of high-priority technical issues through to resolution. Design, plan and deliver infrastructure, cloud, migration and networking projects. Architect and deploy advanced Microsoft cloud, server and network solutions across multiple client sites. Build, migrate, configure and maintain Windows Server environments. Manage Microsoft 365, Entra ID and Microsoft Intune environments. Core Technical Competencies Cloud and Infrastructure Expert knowledge of Microsoft 365, including Exchange Online, SharePoint Online and Microsoft Teams. Advanced administration of Microsoft Entra ID, formerly Azure Active Directory. Server and Virtualisation Extensive hands on experience building, migrating, managing and troubleshooting Windows Server infrastructure, including Windows Server 2016 through to Windows Server 2025. Strong knowledge of Active Directory, Group Policy, DNS, DHCP, file services and certificate services. Networking and Security Advanced understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching and wireless networking. Strong experience configuring and managing enterprise firewalls, including platforms such as Fortinet, SonicWall or Sophos Automation Strong PowerShell scripting skills. Experience using PowerShell for system administration, mass deployment, reporting and process automation. Backup and Disaster Recovery Experience designing, implementing and troubleshooting business-critical backup and disaster-recovery solutions. Strong working knowledge of platforms such as Veeam and Datto. Understanding of recovery objectives, retention policies, off-site replication and disaster-recovery testing. Ability to investigate failed backups and confidently manage restoration and recovery processes. About You You will have: Substantial experience in a senior infrastructure, third-line support or technical project role. Previous experience working for a managed service provider (MSP) The ability to manage multiple client environments and competing priorities. A structured and methodical approach to troubleshooting. The ability to understand both the immediate technical issue and its underlying cause. Experience delivering technically complex projects from planning through to completion. A full UK driving licence and the ability to travel to client sites when required. Desirable Experience Experience in any of the following would be beneficial: Microsoft Azure infrastructure and Azure Virtual Desktop. Microsoft Defender and the wider Microsoft security platform. Autotask, Datto RMM or similar MSP platforms. Cyber Essentials or other recognised security frameworks. Dell or comparable enterprise server and storage technologies. Only relevant candidates will be contacted.
Aug 14, 2026
Full time
My client, a well established MSP, is looking for an experienced Senior IT Infrastructure Engineer to join their team. The Role As a Senior IT Infrastructure Engineer, you will act as a senior technical escalation point within the business. You will diagnose and resolve complex incidents, lead root cause analysis, support and mentor junior engineers, and help design and deliver secure, resilient technology solutions for our clients. The role combines advanced technical support with project delivery and infrastructure consultancy. You will need to move confidently between different client environments, priorities and technologies while maintaining clear documentation and excellent communication. Key Responsibilities Act as a senior escalation point for complex infrastructure, cloud, networking and security incidents. Take ownership of high-priority technical issues through to resolution. Design, plan and deliver infrastructure, cloud, migration and networking projects. Architect and deploy advanced Microsoft cloud, server and network solutions across multiple client sites. Build, migrate, configure and maintain Windows Server environments. Manage Microsoft 365, Entra ID and Microsoft Intune environments. Core Technical Competencies Cloud and Infrastructure Expert knowledge of Microsoft 365, including Exchange Online, SharePoint Online and Microsoft Teams. Advanced administration of Microsoft Entra ID, formerly Azure Active Directory. Server and Virtualisation Extensive hands on experience building, migrating, managing and troubleshooting Windows Server infrastructure, including Windows Server 2016 through to Windows Server 2025. Strong knowledge of Active Directory, Group Policy, DNS, DHCP, file services and certificate services. Networking and Security Advanced understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching and wireless networking. Strong experience configuring and managing enterprise firewalls, including platforms such as Fortinet, SonicWall or Sophos Automation Strong PowerShell scripting skills. Experience using PowerShell for system administration, mass deployment, reporting and process automation. Backup and Disaster Recovery Experience designing, implementing and troubleshooting business-critical backup and disaster-recovery solutions. Strong working knowledge of platforms such as Veeam and Datto. Understanding of recovery objectives, retention policies, off-site replication and disaster-recovery testing. Ability to investigate failed backups and confidently manage restoration and recovery processes. About You You will have: Substantial experience in a senior infrastructure, third-line support or technical project role. Previous experience working for a managed service provider (MSP) The ability to manage multiple client environments and competing priorities. A structured and methodical approach to troubleshooting. The ability to understand both the immediate technical issue and its underlying cause. Experience delivering technically complex projects from planning through to completion. A full UK driving licence and the ability to travel to client sites when required. Desirable Experience Experience in any of the following would be beneficial: Microsoft Azure infrastructure and Azure Virtual Desktop. Microsoft Defender and the wider Microsoft security platform. Autotask, Datto RMM or similar MSP platforms. Cyber Essentials or other recognised security frameworks. Dell or comparable enterprise server and storage technologies. Only relevant candidates will be contacted.
2nd Line Support Engineer Whiteley, Hampshire Office based Overview of the Role: We are recruiting for a Dedicated 2nd Line IT Service Desk Engineer to support one of our market leading, innovative customers. You will be based at our head office in Whiteley and sit with our knowledgeable Service Desk who will fully support you in your day to day. You will be utilising your excellent and prompt customer support skills and will represent Tailor Made Technologies in a professional and courteous manner over the phone, email and face to face. This role does have an on-call expectation which is once every 5/6 weeks. Who is Tailor Made Technologies Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award winning Managed Service Provider servicing the UK and Europe. At TMT we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us, you will be part of our forward thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Birthday day. Flexi Health plan cover. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table Duties and Responsibilities of our Dedicated 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, face to face, or email Providing resolution to incidents, requests, and appropriately escalating all others Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLA s and KPI s. Your Previous experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration An understanding of Group Policy General networking skills An understanding of DNS Good understanding of Office 365 Good understanding of Microsoft Azure An understanding of Microsoft Intune Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving. Team player Self-motivated and proactive Ability to be resilient and to work under pressure.
Aug 13, 2026
Full time
2nd Line Support Engineer Whiteley, Hampshire Office based Overview of the Role: We are recruiting for a Dedicated 2nd Line IT Service Desk Engineer to support one of our market leading, innovative customers. You will be based at our head office in Whiteley and sit with our knowledgeable Service Desk who will fully support you in your day to day. You will be utilising your excellent and prompt customer support skills and will represent Tailor Made Technologies in a professional and courteous manner over the phone, email and face to face. This role does have an on-call expectation which is once every 5/6 weeks. Who is Tailor Made Technologies Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award winning Managed Service Provider servicing the UK and Europe. At TMT we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us, you will be part of our forward thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Birthday day. Flexi Health plan cover. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table Duties and Responsibilities of our Dedicated 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, face to face, or email Providing resolution to incidents, requests, and appropriately escalating all others Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLA s and KPI s. Your Previous experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration An understanding of Group Policy General networking skills An understanding of DNS Good understanding of Office 365 Good understanding of Microsoft Azure An understanding of Microsoft Intune Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving. Team player Self-motivated and proactive Ability to be resilient and to work under pressure.
2nd Line Network Engineer (24/7 Shift) Solihull, West Midlands 30,000 - 32,000 + 20% Shift Allowance ( 38,400 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're seeking a talented 2nd Line Network Engineer to join a brand-new 24/7 support team, providing advanced diagnostics and support across enterprise networking environments. You'll play a key role in troubleshooting complex connectivity issues, restoring services quickly, and ensuring customers receive exceptional support around the clock. What You'll Be Doing Taking ownership of network-related incidents through to resolution. Providing technical support via phone, monitoring platforms, and ticketing systems. Troubleshooting routing, switching, firewall, wireless, and connectivity issues. Accessing and supporting customer network infrastructure remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management skills. Experience supporting: Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus) Cisco security and firewall technologies Cisco Wireless Solutions Broadband, WAN and connectivity services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/7 support or NOC environment. Exposure to enterprise networking technologies including Palo Alto and FortiGate. Cisco, Fortinet or other relevant networking certifications. Experience with network monitoring and traffic analysis tools About You You'll be a proactive and customer-focused engineer with a passion for networking and problem-solving. You thrive under pressure, take ownership of technical issues, and enjoy working in a collaborative environment where no two days are the same. With excellent analytical skills and strong attention to detail, you'll play a key part in ensuring critical customer services remain operational 24/7 ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Aug 13, 2026
Full time
2nd Line Network Engineer (24/7 Shift) Solihull, West Midlands 30,000 - 32,000 + 20% Shift Allowance ( 38,400 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're seeking a talented 2nd Line Network Engineer to join a brand-new 24/7 support team, providing advanced diagnostics and support across enterprise networking environments. You'll play a key role in troubleshooting complex connectivity issues, restoring services quickly, and ensuring customers receive exceptional support around the clock. What You'll Be Doing Taking ownership of network-related incidents through to resolution. Providing technical support via phone, monitoring platforms, and ticketing systems. Troubleshooting routing, switching, firewall, wireless, and connectivity issues. Accessing and supporting customer network infrastructure remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management skills. Experience supporting: Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus) Cisco security and firewall technologies Cisco Wireless Solutions Broadband, WAN and connectivity services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/7 support or NOC environment. Exposure to enterprise networking technologies including Palo Alto and FortiGate. Cisco, Fortinet or other relevant networking certifications. Experience with network monitoring and traffic analysis tools About You You'll be a proactive and customer-focused engineer with a passion for networking and problem-solving. You thrive under pressure, take ownership of technical issues, and enjoy working in a collaborative environment where no two days are the same. With excellent analytical skills and strong attention to detail, you'll play a key part in ensuring critical customer services remain operational 24/7 ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
IT Technician Location: Swindon Hybrid field-based & helpdesk support Salary: Up to £32,000 + Benefits Benefits: 25 days holiday, pension, mileage expenses, training & development, sick pay, free parking and more. Our client, a leading managed IT services provider, is looking for an IT Technician to join their growing support team. This is a varied role that combines field-based support across both education and commercial clients with remote helpdesk support, giving you exposure to a broad range of technologies and environments. No two days are the same, you could be resolving technical issues on-site at a primary school one day and supporting a commercial customer from the helpdesk the next. This is an excellent opportunity for someone who enjoys hands-on IT support, building strong customer relationships, and working across multiple client environments while developing their technical skills. What you'll do Provide 1st and 2nd line IT support for education and commercial customers. Deliver a mixture of on-site field support and remote helpdesk support. Troubleshoot hardware, software, networking and AV issues. Support Windows 10/11, macOS, Microsoft 365, Intune, Active Directory and cloud services. Install, configure and image desktops, laptops, iPads and other devices. Manage user accounts, onboarding and offboarding activities. Perform routine system maintenance, antivirus checks and security monitoring. Maintain accurate documentation, asset records and helpdesk tickets. Liaise with third-party suppliers to resolve technical issues efficiently. Manage your own support queue, ensuring tickets are resolved professionally and within agreed SLAs. You'll work closely with internal engineers, the helpdesk team and a wide variety of clients, delivering a high standard of technical support while ensuring technology remains reliable, secure and fit for purpose. What we're looking for Minimum 2 years' experience in an IT support role. Strong knowledge of Windows 10/11, macOS and Microsoft 365. Experience with Active Directory, Intune and printer support. Good understanding of wired and wireless networking. Excellent troubleshooting and customer service skills. Strong organisational skills with the ability to manage your own workload. Professional communication skills and confidence working with a diverse client base. A proactive approach with a willingness to learn and develop. Full UK driving licence and access to your own vehicle. Desirable experience VLANs, VPNs and QoS. Backup solutions and monitoring. Cloud-managed antivirus and anti-spam platforms. Network cabling. Basic server administration. Why join? Enjoy a varied role supporting both education and commercial organisations. Gain experience across field engineering and helpdesk support. Join a collaborative and growing IT services business with a strong team culture. Access ongoing training and genuine career progression opportunities. Benefit from 25 days' holiday, pension, sick pay, mileage expenses, company events, employee discounts and free parking. Apply now to join a growing IT team where you'll develop your technical expertise while supporting a diverse range of customers.
Aug 13, 2026
Full time
IT Technician Location: Swindon Hybrid field-based & helpdesk support Salary: Up to £32,000 + Benefits Benefits: 25 days holiday, pension, mileage expenses, training & development, sick pay, free parking and more. Our client, a leading managed IT services provider, is looking for an IT Technician to join their growing support team. This is a varied role that combines field-based support across both education and commercial clients with remote helpdesk support, giving you exposure to a broad range of technologies and environments. No two days are the same, you could be resolving technical issues on-site at a primary school one day and supporting a commercial customer from the helpdesk the next. This is an excellent opportunity for someone who enjoys hands-on IT support, building strong customer relationships, and working across multiple client environments while developing their technical skills. What you'll do Provide 1st and 2nd line IT support for education and commercial customers. Deliver a mixture of on-site field support and remote helpdesk support. Troubleshoot hardware, software, networking and AV issues. Support Windows 10/11, macOS, Microsoft 365, Intune, Active Directory and cloud services. Install, configure and image desktops, laptops, iPads and other devices. Manage user accounts, onboarding and offboarding activities. Perform routine system maintenance, antivirus checks and security monitoring. Maintain accurate documentation, asset records and helpdesk tickets. Liaise with third-party suppliers to resolve technical issues efficiently. Manage your own support queue, ensuring tickets are resolved professionally and within agreed SLAs. You'll work closely with internal engineers, the helpdesk team and a wide variety of clients, delivering a high standard of technical support while ensuring technology remains reliable, secure and fit for purpose. What we're looking for Minimum 2 years' experience in an IT support role. Strong knowledge of Windows 10/11, macOS and Microsoft 365. Experience with Active Directory, Intune and printer support. Good understanding of wired and wireless networking. Excellent troubleshooting and customer service skills. Strong organisational skills with the ability to manage your own workload. Professional communication skills and confidence working with a diverse client base. A proactive approach with a willingness to learn and develop. Full UK driving licence and access to your own vehicle. Desirable experience VLANs, VPNs and QoS. Backup solutions and monitoring. Cloud-managed antivirus and anti-spam platforms. Network cabling. Basic server administration. Why join? Enjoy a varied role supporting both education and commercial organisations. Gain experience across field engineering and helpdesk support. Join a collaborative and growing IT services business with a strong team culture. Access ongoing training and genuine career progression opportunities. Benefit from 25 days' holiday, pension, sick pay, mileage expenses, company events, employee discounts and free parking. Apply now to join a growing IT team where you'll develop your technical expertise while supporting a diverse range of customers.
1st Line Support Engineer 28,000 - 32,000 + Benefits + Hybrid Working + Paid exams London - Hybrid I am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc 5 days in office during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication skills Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 1st Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Aug 13, 2026
Full time
1st Line Support Engineer 28,000 - 32,000 + Benefits + Hybrid Working + Paid exams London - Hybrid I am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc 5 days in office during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication skills Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 1st Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
