55 jobs found

SC Cleared Project Manager - 3 months - Livingston Scotland/Remote - £480 pd Inside IR35 - (RL8247) We are recruiting for an SC Cleared Project Manager to join a busy IT delivery function that requires additional capacity to support a significant portfolio of projects through to the end of 2026. Start Date: ASAP Duration: Until December 2026 IR35 Status: I nside IR35 Location: Livingston, Scotland (2 days onsite per week, with additional onsite presence initially if required) PAYE Rates: Pay Rate: £371/day Total Daily Earnings: £415/day (includes rolled up holiday at £65/day) Umbrella Rate: £480/day Clearance: SC Clearance is highly desirable The Role: Due to an exceptionally high volume of project activity, we're looking for a hands-on Project Manager who can quickly integrate into the team and take ownership of multiple IT projects from initiation through to delivery. This is very much a delivery-focused role requiring someone who can drive outcomes, remove blockers, engage stakeholders, and ensure projects maintain momentum. The emphasis is on getting projects delivered rather than adhering to a specific project methodology. Key Responsibilities: End-to-end ownership of IT project delivery Management of RAID logs, project plans and reporting Stakeholder management and project communications Driving decisions and removing delivery blockers Coordinating technical and business teams to ensure successful outcomes Managing multiple concurrent projects within a fast-paced environment Ensuring delivery objectives are achieved within agreed timescales Key Skills Required: Proven experience delivering IT infrastructure and technology projects Strong Project Management experience with a focus on execution and delivery Experience across Waterfall, Agile (Scrum) and Hybrid delivery environments Strong stakeholder management and communication skills Microsoft Project experience JIRA experience, particularly within Agile delivery environments Ability to work independently with minimal supervision and strong ownership Technical Environment: Microsoft technologies and infrastructure projects COTS applications Cyber Security projects Some Linux-based environments JIRA and Microsoft Project Soft Skills: Strong delivery focus and accountability Proactive approach to problem-solving Ability to operate in a high-volume delivery environment Self-sufficient and capable of quickly adding value Comfortable challenging stakeholders and driving decisions where required To apply for this SC Cleared Project Manager contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

Technical Project Lead - Modelling and Simulation Engineer Defence & Aerospace Competitive Salary, Plus Benefits & Hybrid Working Security Clearance Essential Step into a role that blends real-world impact with hands-on technical leadership. As a Technical Project Lead - Modelling and Simulation Engineer, you'll guide delivery across marine-focused projects in a fast-moving, collaborative environment. If making complex work feel structured and achievable is your thing, this Technical Project Lead - Modelling and Simulation Engineer position is built for you. As a Technical Project Lead - Modelling and Simulation Engineer you will: Act as a Technical Project Lead - Modelling and Simulation Engineer embedded with customer teams, supporting clear delivery of engineering outcomes. Define sprint tasks, manage technical risks, and keep engineering change requests moving smoothly alongside the Engineering Manager. Lead Scrum ceremonies for effective planning, review, and retrospectives to drive steady progress within an Agile workflow. Review and merge MATLAB and Simulink deliverables, ensuring quality standards are met and work is fit for purpose. Collaborate across project teams to align functional implementation and reduce dependency issues. Support model-based design and control-focused work that may include real-time simulations and monitoring systems. The Technical Project Lead - Modelling and Simulation Engineer will have: Degree-qualified, or equivalent, in a related discipline such as Aerospace Engineering, Mechanical Engineering, Electrical Engineering, Mathematics, or a closely aligned field. Strong working knowledge of modelling principles for complex systems, with demonstrable practical experience in control, dynamics, and simulation. Experience developing control systems or software using MATLAB/Simulink, with confidence reviewing deliverables and managing engineering quality. A background that includes team leadership or mentoring, along with comfort coordinating tasking and delivery in a project setting. Experience working in an Agile/Scrum framework, using tools such as Jira and Confluence, and familiarity with Git-based version control workflows. This Technical Project Lead - Modelling and Simulation Engineer role supports the company's commitment to operational excellence and future-proof engineering by applying proven expertise in engineering, technology, and consulting. The focus on quality, collaborative delivery, and model-based design helps drive dependable outcomes for both commercial and defence environments, reinforcing a culture of integrity and transparency. Location: This Technical Project Lead - Modelling and Simulation Engineer role is predominantly based in Bristol, with occasional travel to client sites as required and the option of hybrid working. Security Clearance: Due to security restrictions on the projects, we can only consider UK nationals for this role. Interested?: If you're ready to bring clarity, structure, and technical leadership to a Technical Project Lead - Modelling and Simulation Engineer role, apply now and make the next move in your modelling and simulation career. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

An exciting opportunity for a technically strong Infrastructure Lead to take ownership of cloud, infrastructure and cyber security services within a growing organisation. Reporting to the Head of IT, you'll combine operational leadership with hands-on technical delivery, leading infrastructure projects from design through to implementation whilst helping shape the future technology estate. Client Details Our client is a growing organisation with a Microsoft-centric technology estate. As part of an ambitious technology transformation programme, the business is investing in infrastructure modernisation, cyber security, cloud technologies and business systems, creating an opportunity for an experienced Infrastructure Lead to play a key role in driving technical change and operational excellence. The environment includes Microsoft Azure, Microsoft 365, SharePoint, Power Platform, Azure SQL and a range of business-critical SaaS applications. The successful candidate will work closely with the Head of IT and wider leadership team to deliver both operational improvements and strategic technology initiatives. Description Reporting to the Head of IT, the Infrastructure Lead will be responsible for the management, design, implementation and continual improvement of the organisation's infrastructure, cloud and cyber security environments. This is not a role focused purely on management or supplier oversight. The successful candidate will be expected to remain technically hands-on, actively contributing to infrastructure projects, cloud migrations, technical problem solving and solution implementation while providing leadership across infrastructure operations. Key responsibilities include: Leading the design, implementation and support of infrastructure and cloud technologies Owning and developing the Microsoft Azure and Microsoft 365 environments Driving infrastructure modernisation, cloud optimisation and security improvement initiatives Leading backup, disaster recovery and business continuity capabilities Acting as the technical lead for infrastructure-related projects and transformations Supporting Microsoft tenant consolidation and Azure modernisation programmes Managing key technology suppliers and MSP relationships Challenging and validating third-party technical recommendations Acting as the infrastructure escalation point for complex technical issues Providing leadership and direction to internal technical resources Contributing to technology strategy, roadmaps and future investment decisions Ensuring services remain secure, resilient, scalable and aligned to business requirements Profile The successful applicant will be a technically credible infrastructure professional who has progressed into leadership roles whilst retaining strong hands-on engineering capability. You will demonstrate: Previous experience as an Infrastructure Lead, Infrastructure Manager, Senior Infrastructure Engineer or IT Manager Strong hands-on experience with Microsoft Azure and Microsoft 365 Experience personally delivering infrastructure projects, migrations and technical deployments Strong knowledge of networking, connectivity and cyber security principles Experience with Entra ID, identity and access management technologies Experience leading technical workstreams and infrastructure improvement programmes Experience managing MSPs and third-party technology suppliers Strong troubleshooting and technical problem-solving skills The ability to challenge suppliers and technical decisions from a position of expertise Excellent stakeholder management and communication skills Desirable experience includes: Microsoft tenant migration projects Azure transformation programmes Infrastructure modernisation initiatives Cyber security improvement programmes Azure SQL Power Platform AI, automation or digital innovation projects Microsoft or ITIL certifications This role is particularly well suited to someone who enjoys remaining close to the technology and wants to combine leadership responsibility with genuine technical ownership. Job Offer 55,000 - 70,000 basic salary Performance-related bonus Hybrid working model - 3 days in office 2 days from home Significant ownership of infrastructure and cloud technologies Opportunity to lead major Azure and Microsoft 365 transformation initiatives Exposure to cyber security, cloud and modern workplace projects A chance to influence technology strategy and investment decisions High levels of autonomy and technical responsibility Long-term progression opportunities within a growing technology function The opportunity to make a visible impact across the organisation's technology landscape

Data Consultant - Aladdin London Area, United Kingdom (Hybrid) A leading global investment manager is undertaking one of the most significant data transformation programmes in the firm's history - migrating front and Middle Office operations onto Aladdin ahead of a major go-live in early 2027. We're looking for a hands-on data specialist who knows Aladdin inside out and can hit the ground running. This is an execution-focused role at the heart of a major investment data transformation. You'll be working across business and technology teams to map and validate data across a bronze-to-silver-to-gold data architecture - ensuring investment data flows accurately from source systems through to downstream consumers. Aladdin goes into pilot imminently, making this a critical moment to join. You'll need to be comfortable with pace, ambiguity and working independently. What you'll be doing Leading data mapping and lineage activities across investment data domains Documenting mappings between source systems, enterprise data layers and consumption platforms Validating data quality, completeness and reconciliation Facilitating workshops and driving alignment across business and technology stakeholders Applying your Aladdin expertise to resolve data issues and dependencies Driving progress independently in a fast-moving programme environment What we're looking for Extensive hands-on experience with Aladdin - especially its data structures and data flows Proven background in global asset or investment management Strong enterprise data management experience (mapping, lineage, governance) Good understanding of investment data - portfolios, holdings, security master, risk and performance Ability to operate across both business and technology functions Comfortable navigating ambiguity and building alignment across diverse stakeholder groups Experience on large-scale transformation or platform implementation programmes Nice to have Direct experience supporting Aladdin implementations or migrations Familiarity with IBOR, ABOR and investment data management frameworks Knowledge of front and Middle Office operating models £700 to £800 a day, Inside IR35 6 Month rolling contract Hybrid, London (3 days a week in office)

Senior Technical Project Manager Global Microsoft 365 Transformation Remote MUST be UK based Salary: Up to £80,000 - Are you an experienced Senior Project Manager who has delivered large-scale Microsoft 365 migrations or tenant consolidation programmes? - Can you identify the risks and dependencies that may sit between different technical workstreams? - Are you confident managing senior stakeholders across multiple organisations, countries and time zones? We are recruiting for a growing technology consultancy delivering complex Microsoft, cloud, infrastructure and cybersecurity services to major organisations in the UK and internationally. They are looking for a Senior Technical Project Manager to lead an important global Microsoft 365 transformation programme. The project will involve consolidating multiple Microsoft 365 tenants, companies, user structures, applications and document management environments into one secure and scalable platform. This is a technically complex programme with multiple interconnected workstreams. Identity, devices, applications, data, security and document access will all need to be carefully sequenced to ensure changes made in one area do not create problems elsewhere. You will act as the central point of contact, coordinating senior client stakeholders, architects, consultants, engineers and other subject matter experts. This is not a hands-on engineering role, but you will need enough technical understanding to ask the right questions, challenge assumptions and identify risks or dependencies that individual specialists may overlook. You will also need excellent communication and negotiation skills. The programme involves stakeholders across the UK, North America and Asia, so you must be comfortable working across different organisations, cultures and time zones. The Role You will: Lead the programme from planning through to implementation, transition and closure. Develop and maintain clear plans covering scope, milestones, resources, dependencies, budgets and timescales. Coordinate technical workstreams across Microsoft 365, identity, devices, applications, data, security and document management. Identify cross-workstream dependencies and ensure migrations take place in the correct sequence. Establish strong governance, ownership, reporting and escalation processes. Maintain programme plans, RAID logs, dependency tracking and senior-level reporting. Identify risks, delays and resource constraints early and take corrective action. Challenge assumptions and ensure the wider impact of technical decisions is understood. Lead steering groups, programme meetings, workshops and executive updates. Translate complex technical information into clear business language. Align stakeholders across different companies, priorities and ways of working. Negotiate scope, priorities, resources and delivery dates. Challenge unrealistic expectations in a constructive and commercially aware way. Maintain control of scope, budgets, resources and change requests. Hold internal and external teams accountable for agreed actions and milestones. Ensure the completed programme is successfully transitioned into support or managed services. Essential Experience To be considered, you will need: Significant experience delivering large and technically complex transformation programmes. Previous responsibility for a major Microsoft 365 migration, tenant consolidation or similar enterprise technology programme. Strong understanding of the Microsoft 365 technology landscape. Experience coordinating multiple interconnected technical workstreams. A good understanding of migration sequencing, integration and technical dependencies. Strong programme governance, planning, risk management and change-control experience. Experience managing scope, budgets, resources and major milestones. Strong client-facing experience with large organisations and senior stakeholders. Experience working with architects, consultants, engineers and technical specialists. Excellent negotiation, influencing and conflict-resolution skills. The confidence to challenge clients and technical teams when required. Exceptional written and verbal communication skills. Relevant Technology Experience Your experience is likely to include several of the following: - Microsoft 365 tenant migrations and consolidation - Microsoft Entra ID - Microsoft Intune - MDM and MAM - Microsoft Defender - Power Platform and Power BI - Document management systems - Modern workplace and endpoint transformation - Application and data migrations - Cloud or infrastructure transformation You do not need to be an expert in every technology, but you must have enough technical understanding to recognise dependencies, ask informed questions and work credibly with technical specialists. The Person This role will suit someone who is highly organised, commercially aware and focused on delivery. You will be confident with senior stakeholders, calm under pressure and able to challenge people without becoming abrasive. You may currently work within a large enterprise and feel restricted by a narrowly defined role. Alternatively, you may already work within a consultancy or MSP delivering complex programmes for enterprise clients. What matters most is that you have successfully led major technology migrations and have the technical understanding, judgement and communication skills to take ownership of a critical global programme. Although the immediate priority is this Microsoft 365 consolidation programme, this is intended to be a long-term appointment with further opportunities to lead major transformation projects and help improve how project services are delivered.

SAP S/4 HANA Test Manager - Inside IR35 - 3 days per week onsite - SC Clearance or previous SC required Role: We are seeking an experienced SAP S/4HANA Test Manager, with strong hands-on functional SAP knowledge to lead all testing and quality assurance activities across a major SAP S/4HANA transformation project. The ideal cand idate will be responsible for defining and delivering the pro ject testing strategy, ensuring end-to-end business processes, integration, controls and data migration activities are thoroughly validated prior to deployment. Working closely with Project Leadership, Business Process Owners, Solution Architects, System Integrators and Deployment Teams, the Test Manager will provide governance, leadership and assurance across all phases of testing. This role requires a strong leader capable of managing large business testing communities, coordinating multiple suppliers and driving quality across complex, integrated SAP landscapes. The successful candidate will combine deep SAP Project testing experience with excellent functional SAP knowledge and stakeholder management, planning and risk management skills. T est Lead who has come from a functional SAP background, therefore able to undertake code reviews, config validations and triage defects. Core Functional Requirements & Experience: Testing Strategy & Governance Define and implement the overall Project testing strategy and testing governance framework. Establish testing standards, tools, processes and quality controls. Define test entry and exit criteria, success measures and readiness assessments. Ensure testing activities align with Project milestones, deployment plans and governance requirements. Report testing progress, risks, defects and readiness status to Project leadership and steering committees. Test Planning & Delivery Develop and maintain integrated test plans covering all Project workstreams. Coordinate testing activities across business, functional, technical and third-party delivery teams. Manage test schedules, resources, environments and dependencies. Ensure adequate test coverage across business processes, interfaces and controls. Oversee execution of all testing phases and ensure timely resolution of defects and issues. End-to-End Business Process Testing Lead testing activities across: System Integration Testing (SIT) User Acceptance Testing (UAT) Business Process Validation Data Migration Testing Security & Role Testing Regression Testing Performance Testing Operational Readiness Testing Cutover and Dress Rehearsals Go-Live Readiness Assessments SAP S/4HANA Testing Provide test leadership across key SAP capability areas including: Finance Financial Accounting (FI) Controlling (CO) Digital Tax Multi-Bank Connectivity Forecasting & Budgeting Financial Reporting Governance, Risk & Compliance SAP GRC Segregation of Duties (SoD) Access Controls Compliance Processes Procurement & Supply Chain Source-to-Pay processes Supplier integrations Integration & Data Migration Testing Lead end-to-end integration testing across SAP and non-SAP applications. Coordinate testing of interfaces, Middleware and third-party solutions. Ensure successful validation of data migration activities and reconciliation processes. Support defect triage and resolution across complex integrated landscapes. Quality Assurance & Defect Management Establish and manage defect management processes. Lead defect review and prioritisation forums. Monitor quality metrics and testing KPIs. Assess business and Project risks associated with testing outcomes. Provide recommendations regarding deployment and release readiness. Required Experience Essential Minimum 10 years' experience leading ERP or SAP testing activities. Strong SAP functional knowledge, able to undertake code reviews and triage defects. Proven experience as a Test Manager on large-scale SAP ECC and/or SAP S/4HANA transformation Projects. Strong understanding of SAP testing methodologies and quality assurance frameworks. Experience defining and delivering enterprise-wide testing strategies. Experience managing testing across multiple workstreams and suppliers. Strong understanding of: System Integration Testing (SIT) User Acceptance Testing (UAT) Data Migration Testing End-to-End Process Testing Defect Management Release & Deployment Readiness Experience managing large business testing communities and stakeholder groups. Excellent communication, governance and reporting skills. Preferred Experience SAP Activate methodology. SAP Solution Manager or SAP Cloud ALM. Test automation tools such as Tricentis Tosca. Experience working with major Systems Integrators. Experience supporting complex SAP integration landscapes. Experience managing test teams of 20+ resources and coordinating 100+ business testers. Demonstrable SAP functional knowledge, having previously been a functional consultant or build manager. Personal Attributes Strong analytical and problem-solving capability. Exceptional planning, organisation and coordination skills. Strong leadership and stakeholder management capability. Confident engaging with Project Directors, Business Leads and System Integrators. Able to challenge effectively whilst maintaining collaborative relationships. Pragmatic, delivery- focused and quality-driven. Comfortable operating within complex, highly regulated environments. If you are looking for your next opportunity, please contact me on my mobile.

Pyramid8 are working with are a well-established construction supplies business with over 50 years of success , and we're looking for an ambitious Branch Supervisor / Team Leader to join their team in Morley, Leeds . This is a brand new fantastic opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer service, supporting a small team, and driving operational excellence. They are looking for an individual who is enthusiastic, confident and who is looking for a company where you will genuinely enjoy working offering career progression for the right individual. The Role Working closely with the Branch Manager and Head Office, you'll play a key role in the day-to-day running of the branch, ensuring high standards across operations, customer service, stock control, warehouse management, and team performance. Key Responsibilities Support the Branch Manager in delivering branch performance targets. Lead, motivate and develop a positive, customer-focused team culture. Ensure excellent customer service and efficient issue resolution. Maintain accurate stock control and support purchasing processes. Assist in the smooth running of warehouse and delivery operations. Ensure company policies, procedures and health & safety standards are followed. Support cash handling, banking and branch administration. Help manage vehicle compliance, safety checks and legal requirements. Act as a professional, approachable leader and role model for the team. Assist with opening, closing and security of the branch. About You Previous supervisory experience within construction supplies, builders merchants, trade, distribution or a similar environment. Strong leadership and people management skills. Excellent customer service and communication abilities. Willingness to learn Organised, proactive and commercially aware. Comfortable managing multiple priorities in a busy branch environment. A team player with a positive, can-do attitude. Full UK Driving license is essential If you're ready to take the next step in your career and make a real impact within a successful and growing business, we'd love to hear from you.

Role: Quality Assurance Manager Location: Milton Keynes (Hybrid typically, 1-2 days a week on-site) Salary: 50,000 - 60,000 depending on experience Due to continued growth and the success of a market-leading AI-powered platform used across central government, our client is seeking an experienced Software QA Manager to play a critical role in ensuring the quality, reliability and compliance of software products and services. This is a hands-on software quality assurance position, working closely with software engineering, data science, project management and technical leadership teams. You will be responsible for driving quality assurance activities across the full software development lifecycle, ensuring robust testing practices, quality standards and continuous improvement initiatives are embedded into delivery. As the lead for software quality, you will act as the primary point of contact for QA-related matters across multiple concurrent projects, supporting the delivery of innovative solutions used by major UK Government departments. You will collaborate with development teams to define testing strategies, improve QA processes, oversee defect management and ensure solutions meet both customer and regulatory requirements. The successful candidate will contribute to product and design reviews, support independent testing activities, analyse quality metrics, facilitate root cause investigations and help drive a culture of quality across the organisation. You will also work closely with stakeholders to ensure software solutions align with ISO standards, security requirements and best practice software engineering principles. Key Responsibilities Lead and manage software quality assurance activities across multiple projects and releases. Develop, implement and continuously improve QA processes, standards and testing methodologies. Work closely with Software Engineering, Data Science and Project teams to ensure quality is embedded throughout the SDLC. Define and oversee test strategies, test plans, defect management and release quality controls. Act as the primary escalation point for software quality issues and ensure timely resolution. Lead root cause analysis and corrective action activities to address recurring defects and quality concerns. Participate in requirement, design and technical reviews to identify risks and quality improvements early. Review and approve software quality and technical documentation. Monitor QA metrics and provide reporting, insights and recommendations to improve product quality. Support independent testing and act as a witness during formal testing activities where required. Contribute to continuous improvement initiatives, promoting a strong quality-first culture. Support customer engagements, audits and compliance activities relating to quality, security and software delivery standards. Skills and Experience Required Essential Skills & Experience Minimum 5 years' experience in a Software Quality Assurance Manager, QA Lead or Senior Software QA role within a software development environment. Strong understanding of the Software Development Lifecycle (SDLC), including both Agile and Waterfall methodologies. Experience developing and implementing software QA frameworks, processes and testing standards. Proven experience managing software quality across multiple concurrent projects. Strong understanding of software testing methodologies, defect management and quality metrics. Experience working with development lifecycle tools such as Jira, GitLab or equivalent platforms. Experience conducting root cause analysis and driving corrective and preventative actions. Ability to review technical documentation and provide quality-focused recommendations. Excellent stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences. Strong problem-solving, organisational and decision-making capabilities. Degree in Computer Science, Software Engineering, Software Quality or a related discipline, or equivalent commercial experience. Currently hold SC Clearance or be eligible and willing to obtain SC Clearance. Desirable Skills & Experience Experience working within highly regulated, government, defence or public sector environments. Knowledge of quality and compliance frameworks including ISO 9001, ISO 20000 and ISO 27001. Experience supporting software audits, accreditation or certification activities. Exposure to AI, machine learning, data analytics or data-driven software products. Familiarity with DevOps and continuous integration/continuous deployment (CI/CD) practices. Personal Attributes Passionate about software quality and continuous improvement. Able to manage competing priorities while maintaining exceptional attention to detail. Collaborative and proactive approach to problem solving. Confident engaging with stakeholders at all levels. Strong leadership skills with the ability to influence teams and drive quality best practice. Committed to delivering high-quality outcomes in fast-paced and evolving environments. Please note: Candidates must be eligible for UK Security Clearance (SC) and be willing to undergo the clearance process if not already cleared. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Location; Slough (Hybrid 2 days office, 3 days home) We are working with a fast-growing B2B SaaS business operating within the parts and inventory management sector, serving major names in food manufacturing and automotive engineering. The business operates in a collaborative, hands-on environment, with a strong focus on reliability, security and scaling a proven, enterprise-ready platform. This is a genuinely hands-on leadership role covering architecture, development, integrations, security and operations. You'll work alongside two developers, one focused on full stack delivery and one focused on AI and machine learning features, while still writing code yourself, owning the Azure DevOps and AKS infrastructure, and setting the technical direction as the business works towards ISO 27001 certification. The role is based in Slough, with two days a week in the office and the rest working from home. This is a great opportunity for a hands-on technical leader looking for genuine ownership and a clear route to CTO as the team and business grow. It would suit an IT Manager with a software development background, or a lead engineer with strong front-end skills and coaching experience who is ready to step up into architecture and people leadership. Responsibilities of a Head of Engineering: Own and evolve the platform architecture across a multi-tenant SaaS environment, balancing day-to-day reliability with long-term scalability Stay hands-on across the full stack, contributing to front end, back end, APIs and infrastructure Lead, mentor and grow a small team of senior developers, setting engineering standards and building a culture of ownership Manage the Azure DevOps and AKS estate, including CI/CD pipelines, environment management and cost optimisation Lead the design and delivery of integrations with customer systems such as CMMS, ERP and SharePoint Drive security posture across infrastructure, code and process, supporting ISO 27001 certification Oversee day-to-day platform operations, including uptime, incident response and performance Skills & Qualifications of a Head of Engineering: Strong hands-on full stack development experience across .NET, JavaScript and React Deep expertise in Azure DevOps and AKS, including CI/CD pipelines and production Kubernetes operations Experience owning the architecture of a production SaaS platform, ideally multi-tenant A background in DevOps and security, with exposure to ISO 27001 or similar compliance frameworks Experience leading or mentoring developers; exposure to supply chain, procurement or inventory systems is a plus The benefits of Head of Engineering; £90,000 - £110,000 salary, dependent on experience Hybrid working two days a week from the Slough office, the rest from home A genuine pathway to CTO as the business and team continue to grow Direct influence over technical strategy, working closely with the founder Company performance-related financial incentives Join a business with proven traction, enterprise customers and strong product-market fit A small, low-bureaucracy team where decisions are made quickly If you feel this Head of Engineering role is right for you, please contact Becky Prince or Emma Devereux at Maintech Recruitment for more information or click apply. Maintech Recruitment Engineering Great Careers Maintech Recruitment are an equal opportunities agency and welcome applications from all suitably qualified persons regardless of sex, religion, belief, political opinion, race, age, sexual orientation, marital status or disability. Please note by applying for this role your data will be processed and stored in line with our privacy policy, full details of which are held on our website, and a copy can be provided if you wish.

2nd line Service Desk Shift Manager Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities Leading and managing a team of IT, Network, and Voice Engineers. Monitoring ticket queues and ensuring SLA and KPI targets are achieved. Managing escalations and supporting the resolution of complex technical issues. Communicating with customers and attending remote meetings when required. Coaching, mentoring, and developing team members through regular feedback and performance reviews. Supporting recruitment, onboarding, and ongoing staff development. Driving service improvements, processes, and best practices across the team. Maintaining high levels of customer satisfaction and service delivery. Creating a positive, collaborative, and high-performing team culture. Essential Skills Previous experience in a Service Desk Team Lead, Service Desk Manager, Shift Lead, or similar leadership role . Experience managing and developing technical support teams. Strong customer service and stakeholder management skills. Previous experience within a Managed Service Provider (MSP) environment. Strong understanding of one or more of the following: Microsoft 365 & Azure Microsoft Operating Systems End User Computing Firewalls, Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams within a 24/7 support environment. About You You'll be a customer-focused leader with a positive, hands-on approach to management. Comfortable making decisions in a fast-paced environment, you'll be passionate about developing people, improving service delivery, and supporting customers through critical incidents. You'll lead by example and thrive in a role where no two days are the same. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Senior ServiceNow Engineer - GRC/IRM (TPRM, OpsRes & BCM) London (Hybrid - 3 days onsite per week) Banking - Up to 120,000 + Bonus + Benefits This is a brand-new, strategically created Vice President position - not a backfill - giving you the chance to shape a global GRC product suite from the ground up. Do you want to own the product roadmap for TPRM, OpsRes and BCM at a major financial services organisation, with the mandate to take these capabilities from a single-region platform to a genuinely global offering across EMEA, APAC and the US? If you're a ServiceNow professional who can move fluently between the boardroom and the sprint room, this could be the role you've been waiting for. You'll join as the product-level owner for TPRM, OpsRes and BCM, engaging senior stakeholders up to MD and Board level, and translating what the business needs into clear technical stories for the development team to build. This is a highly mature ServiceNow environment, built on the Common Services Data Model (CSDM) and moving toward fully out-of-the-box, AI-enabled versions of these products within the next 3-6 months. This is a rare opportunity to combine strong technical credibility with real influence over strategy, adoption and where the platform goes next. What you'll be doing: Owning the product roadmap for TPRM, OpsRes and BCM, translating business requirements into clear, technical user stories for the development team to deliver Acting as the go-to voice for the GRC suite, engaging senior stakeholders - up to MD and Board level - to understand where the business is heading and guide it toward the ServiceNow way of working Building the case for, and supporting delivery of, a global rollout as EMEA, APAC and the US converge onto a single platform Providing technical governance and change approval, and overseeing testing and preparation for platform upgrades and releases Producing and maintaining documentation, training materials and process guides, while mentoring junior and off-shore team members Building strong relationships with stakeholders across the region and globally to share best practice and drive continuous improvement What you'll bring: Strong technical grounding in ServiceNow, ideally with hands-on GRC/IRM experience (TPRM, OpsRes and/or BCM), but equally comfortable operating at product/strategy level rather than day-to-day scripting A track record of engaging senior/executive stakeholders and translating business requirements into technical user stories for development teams Strong understanding of risk management, GRC and ServiceNow best practice, with sharp problem-solving skills Proven experience in a regulated environment (financial services, insurance or critical infrastructure), with the credibility to manage audit and IT security requirements Excellent communication and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to 120,000 plus bonus and benefits, based in London with hybrid working (3 days in the office per week). If this sounds like the platform-defining role you've been looking for, apply now or get in touch for a confidential conversation about the opportunity. If you've held any of these roles or used these technologies/skills, this role could be a great fit: ServiceNow Engineer, ServiceNow Developer, ServiceNow Consultant, ServiceNow Technical Lead, ServiceNow Product Manager, GRC Engineer, GRC Analyst, GRC Product Owner, IRM Engineer, IRM Consultant, Integrated Risk Management Engineer, Operational Resilience (OpsRes) Specialist, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: SHEQ Co-ordinator Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Established in 1981, Bulkhaul Ltd is one of the world's leading independent ISO tank operators, a global leader in the transportation of bulk liquids and gases with representation in more than 150 countries worldwide. We have built a reputation of operational excellence delivering high-quality exceptional services and are committed to the highest standards of safety, quality, and environmental responsibility. As part of our continued growth, we are seeking a proactive and knowledgeable SHEQ Officer to support the implementation, development and continuous improvement of our Safety, Health, Environment, Quality and Security practices. Role: We are looking for an individual who can demonstrate commitment to their values and business goals as well as being flexible, innovative and team focused. This is a hands-on, multi-faceted position that requires a proactive and organised individual with a strong understanding of SHEQ principles. You will be supporting the SHEQ Manager ensuring our high standards in Health & Safety, environmental impact and quality management for the business are consistently met and continuously improved through best practice whilst maintaining certification & compliance in accordance with ISO 9001, 14001 & 45001. Roles and Responsibilities: Provide support to the SHEQ Manager Conduct regular safety audits, workplace inspections, and risk assessments across all departments. Managing & maintaining the company's SHEQ controls and policies in accordance with ISO 9001, 14001 & 45001 standardisation requirements. Monitor and report on SHEQ performance metrics and contribute to departmental improvement plans. Deliver safety inductions and training to promote a strong safety culture. Review & draft company Risk Assessments, Procedures, Policies & Processes. Provide updates to senior managers around SHEQ issues. Identify trends in relation to business behaviours and practices. Ensure compliance with all relevant SHEQ legislation, company policies and procedures. Review and assess ISO audit reports and oversee corrective actions with SHEQ Manager. Assist in customer complaint investigations & corrective actions. Required Experience: Minimum of 2 years' experience in a SHEQ role or in a similar capacity Strong working knowledge of UK SHEQ legislation and best practice. NEBOSH General Certificate (essential); Fire Safety or Environmental qualification (desirable). ISO 9001/14001/45001 experience. Conducting internal/external audits. Conducting risk assessments. Excellent communication and interpersonal skills, with the ability to influence and advise professionally at all levels. Accurate and professional written skills. Microsoft Office skills including competency in Excel, Word, Power Point, and a willingness to learn and adopt modern technologies. Encourages an environment where continuous improvement is paramount. What We Offer: Various Pension Schemes. Employee assistance and wellbeing program Private Health Cover, with access to a Digital GP. Death in Service Benefit. 25 days holiday per annum plus all statutory bank holidays. Annual Pay review. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security. Secure onsite parking. Own transport is recommended due to location (public transport services are available). Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and contribute to a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Candidates with the relevant experience or job titles of: H&S Advisor, Health and Safety Officer, EHS Advisor, Environmental Safety Officer, Senior SHEQ Officer, NEBOSH, SHEQ Advisor, Health and Safety Officer will also be considered for this role.

IT Manager Sheffield 6 Month FTC An established and highly respected not-for-profit organisation is seeking an experienced IT Manager to lead the effective management, development and security of its digital infrastructure. This is a varied and hands-on role, offering the opportunity to shape and improve technology services that support both staff and service users. You will be responsible for ensuring the smooth operation of core ICT systems, driving digital innovation, managing external technology suppliers, and promoting best practice in cyber security and information governance. Working as part of the wider support services management team, you will play a key role in delivering efficient, secure and future-focused technology solutions across the organisation. Key Responsibilities Manage, maintain and develop the organisation's ICT systems and infrastructure. Ensure systems are secure, resilient and aligned with cyber security best practices. Monitor, investigate and resolve performance, capacity and security-related issues. Support digital transformation initiatives and technology improvements. Administer and develop platforms including: Google Workspace Telephony and video conferencing systems Case management and referral systems Mobile device management solutions Network infrastructure (WAN, LAN, routers, switches and firewalls) Websites and online platforms Manage user accounts, permissions, onboarding and offboarding processes. Maintain ICT-related risk registers and contribute to organisational risk management. Manage relationships with external ICT suppliers and service providers. Monitor service levels, KPIs and system performance. Develop and deliver ICT training, guidance and support materials for staff. Line manage ICT administrative support staff and support wider service delivery functions as required. About You To be successful in this role, you will have: Experience managing and supporting ICT infrastructure and business systems. Strong knowledge of cloud-based productivity suites, particularly Google Workspace or Microsoft 365. Experience administering networks, devices and security controls. A good understanding of cyber security principles and information governance. Experience managing external suppliers and technology contracts. The ability to diagnose and resolve technical issues effectively. Strong communication skills with the ability to explain technical concepts to non-technical audiences. Previous supervisory or team leadership experience. A proactive approach to continuous improvement and digital innovation.

An exciting opportunity has arisen to join a growing, award-winning organisation near Guildford in the role of Business Operations Manager. As the business enters its next phase of expansion, they are looking for an experienced Business Operations Lead to build and strengthen the operational infrastructure to support a growing, people-focused organisation. This is a hands-on role reporting directly to the CEO which offers the opportunity to shape how the business operates, ensuring its systems, processes and operations are scalable, efficient and fit for future growth. The focus of the role is to take ownership of the organisation's operational backbone. You'll oversee business operations across people, technology, compliance, facilities and elements of finance, creating joined-up processes that enable better decision making and support continued growth. This position is ideal for someone who enjoys building rather than simply maintaining operational functions. You'll be equally comfortable solving day-to-day operational challenges while designing longer-term improvements that allow the business to scale. Alongside a competitive salary of up to 65k (dependent on experience) there is an excellent benefits package including generous holiday entitlement of 28 days plus Bank Holidays, pension, private medical insurance, hybrid working (3 days a week office based) and discretionary annual bonus. Key responsibilities include; Develop clear business health reporting across operations, finance, HR, IT and compliance Act as the key contact for external IT providers, overseeing systems, cybersecurity, data protection and technology improvements Work closely with the finance function on budgeting, forecasting, supplier management and finance processes Manage HR operations including onboarding, offboarding, managing employee records and compliance Office management including facilities, health & safety and management of supplier relationships Support employee engagement through the coordination of internal events, learning initiatives and recognition activities Review existing systems and processes and identify opportunities to simplify, automate and improve these Provide proactive advice to the leadership team, identifying operational risks and opportunities We are looking for an experienced operations professional with a proven track record of building infrastructure within growing organisations. This company is offering an opportunity to play a pivotal role within an ambitious, values-led business, where your work will have a genuine impact on how the business grows. You will work closely with senior leadership, be able to influence strategic decisions and have the autonomy to shape operational excellence across the organisation. For more information please apply now.

Our client, based in Kent, is seeking an experienced Business Development Manager (General Cargo) to join their expanding commercial team. This is an exciting opportunity for a commercially driven professional to play a key role in growing the general cargo business, developing strong customer relationships and identifying new opportunities across the sector. As Business Development Manager (General Cargo), you will play a key role in driving commercial growth by developing and maintaining strong customer relationships, identifying new business opportunities and delivering tailored commercial proposals. You will take ownership of pricing and commercial negotiations while supporting the successful delivery of the Port s wider commercial strategy. This is a highly engaging, hands-on and customer-focused role, offering the opportunity to influence business development initiatives and make a tangible contribution to the continued growth and success of the Port s general cargo operations. THE SUCCESSFUL APPLICANT Experience in account management or business development within a commercial environment. Previous background within construction, infrastructure, agri bulk or project cargoes (desirable) Experience in logistics, supply chain or ports (desirable). Strong customer relationship management skills across multiple accounts. Understanding of supply chain operations and basic financial principles. Competent user of Microsoft Office Full UK driving licence and use of own vehicle Ability to engage and influence senior stakeholders. Skilled in negotiation and constructive conflict management. Strong written and verbal communication skills. JOB DESCRIPTION Manage daily interactions with cargo customers, ensuring high levels of service and timely responses. Support customer onboarding and align operational requirements across internal teams. Maintain regular customer engagement to identify service improvements and upsell opportunities. Prepare and maintain account management plans for leading names in the logistics, construction, agri bulk or infrastructure sectors under direction of the Head of Business Development. Identify and qualify new commercial leads through networking, market insight, and industry engagement. Preparation of commercial proposals, tenders, and customer presentations. Take the lead on pricing and contract negotiations, contributing insight and recommendations to inform the development of pricing strategies and structures. Gather operational and financial data to support business cases and forecasting. Contribute to sales pipeline updates and support negotiations by coordinating key inputs. Monitor service performance, escalating any issues or improvement needs. Support rate and tariff updates through material preparation and customer communication. Maintain accurate KPI tracking for cargo accounts within the CRM. Attend industry and trade events, ensuring leads are captured and followed up. Gather and share market intelligence on competitors, cargo flows and emerging opportunities. Maintain accurate CRM records and prepare routine reports on market activity, customer performance, and events. Assist in developing internal and external presentations and documents. Ensure compliance with relevant quality, safety, security and sustainability standards. Support commercial project delivery by coordinating tasks and monitoring progress. Contribute to discussions on improving service quality and operational efficiency. Support strategic initiatives led by the Head of Business Development. REMUNERATION PACKAGE ON OFFER Salary IRO £52k (plus discretionary annual bonus) plus benefits such as: 5 weeks annual leave + bank holidays (pro rata). Generous contributory pension scheme. Private Health Care. Life assurance. Employee assistance programme. 3rd party discounts. Cycle to work scheme. Free Parking. Employee volunteering scheme.

What if your next Cyber Security role was designed to take you beyond engineering? You'll join a growing cybersecurity consultancy where you can get hands-on with complex Azure security, identity, PIM and PAM work while sitting directly within the Architecture team. That means challenging projects now, exposure to experienced architects, and a genuine route into Security Architecture when you're ready. Backed by a large, established parent organisation, they combine the variety and close-knit feel of a specialist consultancy with the stability and opportunities of a much larger group. The Opportunity This is a hands-on role with a strong focus on Microsoft Azure, Entra ID, PIM and PAM. You'll secure Azure environments across identity, governance, networking, workload protection and monitoring, working with technologies including Azure Policy, Defender for Cloud, Key Vault, Azure Monitor and Log Analytics. You'll work closely with experienced security architects, taking high-level designs and turning them into detailed technical solutions, build documentation, test plans and operational runbooks. Experience with Terraform, Bicep, PowerShell or Azure CLI will also be valuable. It's a customer-facing position where you'll own pieces of technical delivery, solve complex security problems and work directly with clients across major projects. What Are They Looking For? The priorities are simple: strong hands-on Azure security experience and practical PIM/PAM knowledge. You'll understand cloud security principles such as least privilege, defence in depth and secure-by-design, and be comfortable troubleshooting complex access, policy and configuration issues. Previous consultancy experience is a big plus. Projects can move quickly, so this will suit someone who enjoys variety, communicates confidently with customers and is comfortable stepping outside their comfort zone when required. You'll also need to be eligible for UK Security Clearance. Nice to Have - Not Must Have They're looking for the right person, not someone who ticks every box. Experience with Microsoft Purview would be particularly valuable, alongside Sentinel, Defender XDR, Azure DevOps/GitHub, CNI or other regulated environments. Microsoft certifications including AZ-500, AZ-104, SC-300, SC-400 or SC-100 are welcomed but aren't essential. Why This Role? You're joining as an engineer, but you'll sit directly within the Architecture team. That gives you exposure to experienced architects from day one and a genuine opportunity to move towards Cloud or Security Architecture as your career develops. You'll also get the chance to broaden your skills across different technologies, customers and security projects rather than being pigeonholed into one area. The culture is supportive, flexible and outcome-focused. You'll have regular access to your manager and plenty of support when you join, without being micromanaged. The Package £60,000 - £75,000, depending on experience, plus an annual bonus/profit-share scheme and clear scope for salary and career progression. Hybrid working is genuinely flexible. Being able to get into the London office is beneficial, but there isn't a rigid multiple-days-per-week requirement, and candidates further afield can still be considered. Once a month in the office is a minimum. The interview process is refreshingly simple: a 30-minute introductory conversation, followed by a 60-minute technical interview, both of which can be completed remotely. Strong in Azure security and PIM/PAM? Want challenging projects now and a route into architecture for the future? Get in touch.

IT Manager We're recruiting on behalf of a progressive and ambitious firm seeking an experienced IT Operations Manager to lead and develop its IT function. This is a hands-on leadership role responsible for ensuring the firm's technology, infrastructure, and security remain reliable, compliant, and aligned with business goals. You'll oversee day-to-day IT operations, manage a small team, and play a key role in delivering technology improvements that support the wider organisation. This is an excellent opportunity for someone who enjoys combining technical expertise with strategic thinking and wants to make a real impact within a growing professional services environment. Key Responsibilities As IT Operations Manager, you will: Manage and maintain the firm's network, infrastructure, and hybrid server environment. Oversee IT budgets, forecasting, and cost management. Lead disaster recovery, business continuity, backup, and risk management processes. Implement and maintain effective cyber security, network security, and data protection measures. Maintain the firm's Cyber Essentials Plus (CE+) accreditation. Provide and oversee 2nd and 3rd line technical support across hardware, software, operating systems, telephony, and printing services. Manage Microsoft Azure and Microsoft 365 environments. Lead, mentor, and support a small IT team of two. Manage supplier relationships, contracts, renewals, and procurement. Develop and maintain hardware lifecycle and replacement plans. Deliver internal IT training, including cyber security, AML, and PMS training.Review and maintain IT policies to ensure compliance with legal and regulatory requirements.Maintain accurate software, hardware, and licensing records.Work closely with stakeholders across the business to support operational and strategic objectives. About You You'll have a strong technical background, excellent leadership skills, and a practical, solutions-focused approach. You will be comfortable operating both strategically and hands-on, balancing long-term improvements with day-to-day operational support. Experience within a legal or professional services environment would be highly advantageous, as would experience with the Partner for Windows (P4W) case management system. You must also have proven experience managing and preparing organisations for Cyber Essentials and Cyber Essentials Plus (CE+) audits . Essential Experience & Skills Microsoft Server (2019, 2022, and 2025) Microsoft Azure (including AVD), Intune, Entra ID, and Microsoft 365 Case Management Systems (ideally P4W) LAN/WAN networking and infrastructure SQL database administration and management Hosted telephony platforms Cyber Essentials and Cyber Essentials Plus compliance Third-party supplier and contract management IT Service Management (ITSM) Strong cyber security knowledge and best practice This role would suit an experienced IT professional who is looking to take ownership of an IT function, drive continuous improvement, and help shape the firm's future technology strategy

IT Operations Manager 65,000 DOE Woking Are you an experienced IT Operations Manager looking for an opportunity to lead and shape a high-performing IT function? We are seeking a proactive and commercially minded professional to oversee day-to-day IT operations, manage third-party suppliers and ensure the delivery of secure, reliable and efficient technology services across a growing organisation. This is a varied and hands-on leadership role where you will play a key part in driving operational excellence, improving service delivery and supporting future business growth. Key Responsibilities: Lead the day-to-day management of IT operations, infrastructure and support services. Manage external IT support and cyber security partners, ensuring service levels are achieved. Lead and develop the internal IT operations team, creating a customer-focused support culture. Oversee the maintenance, performance and availability of hardware, software and network infrastructure. Build strong relationships with stakeholders across the business, ensuring IT services meet operational needs. Manage supplier relationships, budgets and service agreements. Support the delivery of IT projects and operational improvements. Oversee onboarding processes, equipment lifecycle management and user access. Ensure cyber security controls, monitoring and incident management processes remain effective. Support data protection activities and ensure compliance with internal policies and governance requirements. Identify opportunities for continuous improvement across IT operations and service delivery. About You: Proven experience managing IT operations within a complex business environment. Strong knowledge of IT infrastructure , service delivery and supplier management. Experience leading and developing IT support or operations teams. A solid understanding of cyber security , identity and access management, patching and incident response. Knowledge of data protection and operational compliance requirements. Excellent organisational and stakeholder management skills. A proactive, solutions-focused approach with the ability to prioritise a varied workload. Strong communication skills with both technical and non-technical colleagues. What's on Offer A key leadership position with real influence on business operations. A varied and rewarding role with opportunities to drive improvements. A supportive and collaborative working environment. Town centre location. Full-time, fully office-based position working a 40-hour week. If you are passionate about delivering high-quality IT services and enjoy leading teams, we would love to hear from you.

Your new company We are currently recruiting for a Service Desk Lead / Junior Service Manager on behalf of a growing organisation operating within the Defence sector. As the business continues to expand its customer base, a newly created opportunity has arisen to act as the bridge between technical teams and end customers, ensuring the consistent delivery of high-quality IT services. This position is ideal for an experienced Service Desk Lead, Service Desk Supervisor or Service Desk Manager looking to take the next step into Service Management. The role offers genuine career progression and the opportunity to gain exposure across service delivery, continual service improvement, customer engagement and operational governance. The position is offered on a hybrid basis, with three days per week based near Andover. Your new roleAs the Junior Service Manager, you will play a key role in driving service excellence across the organisation and its customer base. You will take ownership of monitoring IT service processes, ensuring they are clearly documented, effectively communicated and continuously improved to support both business objectives and customer expectations. Working closely with operational teams, you will focus on enhancing the customer experience through efficient, tailored and increasingly digitised service solutions. You will support the organisation's service improvement plans, ensuring actions are tracked, managed and delivered successfully. Working collaboratively with stakeholders across the business, you will help drive a culture of continual improvement and ensure initiatives achieve measurable outcomes. A significant aspect of the role will involve monitoring and reporting on service performance against agreed SLAs and KPIs. You will analyse service trends, identify opportunities for improvement and work with internal teams to implement enhancements that strengthen overall service delivery. Previous exposure to ITIL best practice is essential, and an ITIL qualification would be advantageous, although equivalent practical experience within an ITIL-focused environment will also be considered.You will monitor service desk performance, review open tickets, identify recurring issues and produce meaningful management information and reporting. Through analysis of service data, you will provide insights that support strategic decision-making and help shape future service models. The organisation is undergoing a significant period of growth and transformation, with a strong focus on strengthening its cybersecurity and information security capabilities. As the business works towards further maturity in its security and governance frameworks, including ISO27001 alignment, you will support the development and maintenance of scalable service management processes capable of supporting future growth and customer requirements. Due to the pace of change across the organisation, we are seeking an individual who is adaptable, solutions-focused and comfortable operating within evolving environments. You will have a flexible approach, be able to balance competing priorities and bring a proactive and creative mindset to problem-solving. You will also be responsible for managing the organisation's IT asset inventory, ensuring technology assets are tracked effectively and replaced at the appropriate time. Through forecasting and reporting, you will provide valuable information to support budgeting, asset life cycle management and future technology planning. Working alongside service owners and key stakeholders, you will coordinate regular service reviews and develop performance dashboards that provide clear visibility of service performance, trends and opportunities for improvement. These insights will support informed decision-making and provide valuable updates to senior management. What you'll need to succeed To be successful in this role, you will have previous experience leading or supervising within a service desk, IT support or service delivery environment. Whilst the position does not initially include direct line management responsibility, you will be comfortable taking ownership of service performance, driving improvements and influencing stakeholders across the business. You will possess a strong understanding of ITIL principles and have experience working within structured service delivery environments where customer service and continual improvement are key priorities. Strong analytical skills are essential, with the ability to identify trends, produce meaningful reporting and recommend practical improvements.You will be an excellent communicator who can build effective relationships with both technical and non-technical stakeholders. A customer-first mindset, combined with professionalism, enthusiasm and strong organisational skills, will enable you to succeed in a role that sits at the centre of service delivery and customer engagement. This is not a hands-on technical support role. Instead, we are looking for someone who can analyse service performance, identify opportunities for improvement, drive operational excellence and help develop a mature service management function that supports the organisation's continued growth.Please note, due to the nature of the organisation's end customers, this role will require BPSS clearance. What you'll get in return Salary up to 47,000, Annual Leave: 32 days annual leave (including bank holidays), with the option to buy and sell holiday, up to 6% company pension plan, individual life assurance and personal accident cover, as well as access to the employee benefits portal (including access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets). In return, you will join a growing and ambitious organisation at an exciting stage of its development. You will have the opportunity to take the next step in your Service Management career, gain exposure to strategic service delivery initiatives and play a key role in shaping the future of IT services within the business.The organisation offers a competitive salary, hybrid working, ongoing professional development and genuine opportunities for career progression within a growing and evolving environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Operations Manager Leeds + Hybrid Up to 70,000 Your new role We are seeking an experienced and proactive IT Operations Manager to lead and develop our IT function. This is a key hands-on role within the firm, responsible for ensuring our systems, infrastructure, and security are robust, compliant and aligned with the business's strategic goals. You'll oversee the day-to-day running of IT operations, manage a small team, and play a central role in driving efficiencies, supporting colleagues, and implementing secure and future-focused technology solutions. This is an excellent opportunity to take ownership of a critical function within a forward-thinking firm. You'll have the chance to shape the IT strategy, lead meaningful improvements, and make a real impact across the organisation. Responsibilities Oversee the daily operations of the firm's network and hybrid server infrastructure Ensure IT systems are aligned with current and future business needs Manage IT budgets, forecasting, and cost-effectiveness across the function Lead on IT risk management, disaster recovery, and backup processes Implement and maintain network, data, and communications security Maintain Cyber Essentials Plus (CE+) accreditation Provide second and third-line support across hardware, operating systems, software, telephony and printing Manage Microsoft Azure and Microsoft 365 environments Oversee reporting and data insights (including audit logs, SQL, Excel and Power BI) Maintain and enhance the firm's PMS, including workflows, forms and documents Manage telephony systems (3CX) and mobile communications Lead and support two members of the IT team Manage supplier relationships, contracts, and procurement planning Develop and maintain hardware lifecycle planning (3-5 years) Deliver and manage internal IT-related training (including PMS, AML and cyber security) Review, update and enforce IT policies and procedures in line with legal and regulatory requirements Maintain accurate hardware, software and licensing audits Work closely with internal stakeholders to provide reporting and usage insights Experience needed We are looking for someone with a strong technical background and a hands-on, solutions-focused approach. Ideally, you will have experience working within a legal or professional services environment and be comfortable balancing operational delivery with strategic input. Experience with Partner for Windows (P4W) case management system would be advantageous, and managing Cyber Essentials audits including Cyber Essentials Plus is required. Microsoft Server (2025, 2022, 2019) Microsoft environments: Azure (including AVD), Intune, Entra, Microsoft 365 LAN/WAN infrastructure knowledge SQL database management Hosted telephony systems Managing third-party suppliers and contracts IT service management (ITSM) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)