7 jobs found

Customer Service Advisor - Buxton We are working on behalf of our leading manufacturer client who specilaise within the construction materials industry who are looking to recruit an experienced Customer Service Advisor to join their busy and successful team based in Buxton. This is an excellent opportunity for a customer-focused individual with strong organisational skills to join a well-established business offering a varied and rewarding role within a supportive team environment. Responsibilities: As an Internal Sales Executive, you will play a key role in supporting customers and the external sales team, ensuring orders are processed efficiently and customers receive an exceptional level of service. Act as the first point of contact for customers regarding orders, deliveries and product enquiries. Process customer orders accurately and efficiently. Coordinate delivery schedules with hauliers to ensure products are delivered on time. Handle customer queries and resolve issues in a professional and timely manner. Respond promptly to telephone and email enquiries. Liaise with transport providers and internal departments to support effective delivery planning. Provide administrative support to the external sales team, including preparing quotations and assisting with tender submissions. Process customer returns and credits in line with company procedures. Maintain accurate customer records and update internal systems. The successful candidate will have: Previous experience in an Internal Sales, Sales Support or Customer Service position. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. A proactive and customer-focused approach. Good administrative, numerical and problem-solving skills. High levels of accuracy and attention to detail. Good knowledge of Microsoft Office, particularly Excel. SAP experience would be advantageous but is not essential as training can be provided. The ability to work independently as well as part of a team. Desirable Experience Experience within the construction, building materials or concrete products sector. Knowledge of supplying National and Independent Builders' Merchants. If you're an organised, customer-focused professional looking to develop your career within a successful and growing business, we'd love to hear from you. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion. Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures

Role : Area Sales Manager / External Sales Representative Location: External role covering South, mid & East Wales Sector: Building Materials / Construction Products / Builders Merchants Package: £40,000 - £65,000 + Bonus + Car + Benefits We are looking for an experienced External Sales Representative / Area Sales Manager for a growing business supplying building products into builders merchants, independent retailers and developers across the South, Mid and East Wales region. The Role Managing and developing existing merchantaccounts Generating new business opportunities across the region Selling building products, concrete, paving and associated products Building relationships with: Builders merchants Developers Regional Housebuilders This External Sales Manager / Area Sales Manager role requires someone with strong commercial awareness, excellent relationship-building skills and the drive to grow market share within an established and expanding territory. What We're Looking For Previous external or internal sales experience within: Building materials Construction products Builders merchants Strong account management and business development skills Ability to identify and win new opportunities Knowledge of the merchant route to market Self-motivated with a strong sales drive Excellent communication and negotiation skills Previous experience as External Sales Representative / Area Sales Manager Key Attributes Customer-focused approach Proven sales background within construction or interiors products Experience working with builders merchants and retailers Ability to build long-term relationships with customers and colleagues Organised, proactive and target-driven This is an excellent External Sales Represntative / Area Sales Manager opportunity to join a respected and ambitious business within a growing product sector. For further information on this exciting Area Sales Manager / External Sales Representative opportunity, please apply online. INDS

Role: Internal Sales Executive Location: Hinckley Sector: Building Materials / Construction Supplies / Builders Merchants Package: £32,000 - £35,000 + bonus Monday - Friday We are looking for an internal sales executive for our client who are a independent supplier and engineering company for the construction and civil engineering industries. Internal Sales Executive Well respected Building Supplies Company Career Progression Experience working within the Construction Supplies industry? Developing relationships with existing customers We are looking to recruit an enthusiastic and experienced Internal Sales Executive to join their busy sales office. Please bear in mind the ideal candidate will have experience of working in builders merchants or construction supplies industry. This Internal Sales Executive is a very important role for our client. We don't want an order processor We need a proactive, hungry Internal sales professional who will go above and beyond. This Internal Sales role will require strong account management and customer relation skills. As an Internal Sales Executive you will interact with customers over the phone, by email and face to face. Asking questions, finding about the projects the clients are working on, taking quotation enquiries, developing rapport with these people and upselling where possible. You will need to be able to think on your feet and ideally demonstrate sound knowledge when called upon. This a very well-respected and highly successful business. Excellent package within a fantastic company offering excellent career prospects. Salary is entirely negotiable on experience. For further information on this Internal Sales role please apply online Industry Sector:, Building Merchants, Building Supplies, Construction sector. External sales, business development, account management, key account, Internal Sales, Trade Counter, Sales Negotiators, Sales Executives, Sales Representatives, Assistant Managers, Timber Specialists. INDS

Our client is a long-established, family-run business with an excellent reputation for quality, service, and craftsmanship within the flooring industry, based in Caerphilly. The business has grown into a leading supplier of premium flooring solutions across the UK, supplying both retailers and builders' merchants nationwide. As they embark on a journey of growth, they are now looking for Customer Experience Manager to join their team. This is an office based role, looking after an established team of 5. The key responsibility for the customer experience manager, is to lead and develop the Customer experience team to provide an outstanding experience to all internal and external customers, responsible for proactive inbound and outbound call management, lead conversion & pipeline maintenance and efficient order management. The role will champion the customer experience, advocating for customers' needs within the organisation This is a senior role that will sit within their Leadership Team Duties and responsibilities Drive proactive Inbound call management - using calls as sales opportunities and delivering quality service. Implement order management process that ensures accuracy, efficiency and timeliness Triage post sales issues and solve where able; escalate to Technical Services team where appropriate Drive proactive Outbound call management - engage with prescribed list of customers to drive remote customer relationship management Oversee opportunity management, ensuring accurate and timely pipeline updates feeding into sales and procurement forecasts. Support lead generation activities and drive high rates of conversion. Handle escalations and ensure timely, effective, resolution of customer issues Maintain strong remote customer relationships through phone, email, and digital channels. Ensure consistent communication standards across the team. Ensure high-quality data entry and CRM compliance. Provide day-to-day leadership, coaching, and support to the Customer Service team. Monitor performance, run team meetings, and provide training to drive continuous improvement. Foster a positive, collaborative, and customer-focused team environment. Support the creation of case studies by identifying suitable customer success stories and coordinating content gathering. Collaborate with other departments to address customer feedback and drive improvements Optimise processes and workflows to increase efficiency, consistency and service quality Requirements Strong communication skills, both written and verbal. High attention to detail with excellent administrative discipline. Strong organisational and time management skills in a fast-paced environment. Ability to coach, mentor, and motivate team members. Confident using CRM systems (Salesforce desirable) to manage pipelines and customer interactions. Analytical skills to interpret data, identify trends, and drive performance improvements. Customer-focused mindset with the ability to build rapport remotely. Problem-solving ability to identify issues and implement effective solutions. Benefits Salary- 40,000- 45,000 basic Private Healthcare Hours: 08:00-17:00, Monday to Friday, with a 60-minute lunch break. This role requires flexibility around working hours to meet the needs of customers, suppliers, and production schedules. Holiday allowance: 25 working days + bank holidays.

Role: Area Sales Manager / Business Development Manager Location: An External role covering Queensferry, Wrexham and Oswestry Sector: Builders Merchants / Construction Supplies Package: £42,000 - £50,000 + Bonus + Car Building Materials - a great range of products Selling into sectors large and small New Business Development Key Account Management Strong Basic and Benefits Sales and Construction Supplies Experience required Our highly regarded client has a network of branches across the UK who supply a vast range of building products to the construction sector. This role involves selling quality building products to businesses both large and small. This a well respected and highly successful business. This External Sales representative / Area Sales Manager position requires someone who has experience selling into the construction industry. A current sales professional who knows the route to market with contractors, house builders, builders and end users. We are looking for someone with a strong sales drive and the ability to build long lasting relationships with customers and colleagues alike. This position has a focus on new business development as well as some pretty full-on, professional management of an existing ledger. Existing relationships should be built upon wherever possible. The right candidate will have a successful record in the construction supply sector. Enthusiasm is key and this position requires someone who is really confident talking to people, understanding their individual needs and acting on this to provide sterling service to the customer. Attention to detail is also key here to maintain that level of service. There are clear rewards within this company though with a great package on offer. For further information on this genuinely interesting sales role please apply online. Industry Sector: Timber Merchants, Timber Supplies, Timber Supplier, Hardwood, Softwood, Stairs, Stair Parts, Doors, Door Sets, Skirting, Architrave, Door Furniture, Landscaping Materials, Building Merchants, Building Supplies, Construction sector. Recruiting Internal Sales, External Sales, Business Development, Key Account, Account Management, Area Sales, Field Sales, Sales Negotiators, Sales Executives, Sales Representatives, Assistant Managers, Timber Specialists. INDS

Role: External Sales / Area Sales Manager Location: An external role, Notinghamshire and surrounding areas Sector: Building Materials / Construction Supplies / Timber Merchants Package: 40,000 - 48,000 + Bonus + Car We are looking for an External Sales Representative for our client with a network of branches across the UK who supply a vast range of timber, landscaping and building products to the construction sector. Account Management New Business Opportunities Covering Notinghamshire and Surrounding area Monday - Friday Sales and Construction Supplies Experience Strong Sales Drive This position requires someone who is really confident talking to people, understanding their needs and acting on this to provide sterling service to the customer. Attention to detail is also key. There are clear rewards within this company though - the right people can progress further and genuine talent will always be respected. Dealing with many large sectors within the market but also targeting niches sectors, this a well respected and highly successful business. As an Area Sales Manager we are looking for someone with a Strong Sales drive and able to build long lasting relationships with customers and colleagues. For this Area Sales Manager / External Sales role, a builders merchants background is required for this role so you can 'hit the ground running'. Sales experience is 100% required but this could be based on a previous internal or external role. Key Attributes: Previous experience within a Sales role within the construction supplies / building materials sector e.g. builders merchants, timber merchants or distributor Customer focused Good communication and negotiation Do you have experience within a relevant builders merchants? Do you have sales experience with building materials? Then please apply For further information on this genuinely interesting sales role please apply online. INDS