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Project Manager - Service Desk
PACE Transformation Specialists
Job Title: Project Manager - Service Desk (Consultant/Senior Consultant) Location: City of London - 3 days per week (potential occasional travel to Scotland) Duration: 6 month Fixed Term Contract (potential to extend) Salary: £75,000 - £85,000, dependent on experience Start: Asap At Pace, our consultants genuinely care about the impact our work has on our customers and their customers alike. We are problem solvers' who call on our collective experience, knowledge and skills to support customers to access benefits early. Our mission is to create environments that thrive for our customers; we enable this by providing transformation, process optimisation, and automation services, all with the aim of enabling our customers to harness human autonomy. We are reimagining how transformation services are delivered, taking a human-centred approach, and our work is having a material impact on people's lives. If this resonates with you, we would love to hear from you. Role: We are seeking to hire an experienced Service Desk Project Manager to: Manage project scope, timelines, budgets, and documentation to support governance and project delivery Ensure commercial control and governance of projects while maintaining communication with stakeholders Oversee the full project life cycle, including cost control and change management. Provide technical support for IT applications and services, ensuring customer satisfaction and timely delivery Develop and lead the service desk team, including training and mentoring This role demand strategic leadership and agility. You'll act as the bridge between diverse teams and stakeholders, ensuring requirements are cleared captured and ensuring every detail of the transition programme is flawlessly executed. The successful candidate will be able to demonstrate: Essential: Outsourcing and Third Party management to oversee the management of IT Service Desk Operations, ensuring effective support and service delivery globally Strong technical background in Service Desk systems, including ServiceNow Legal-sector or highly regulated industry experience (desirable): understanding partner models, mobility, and confidentiality constraints Methodologies: Prince2/PMP/Agile (Scrum/Kanban); ITIL familiarity for HR service operations. Excellent stakeholder management with C-suite, HR leadership, Partners, local HR/payroll teams, and managed service providers. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis, reporting, and executive presentations Ability to communicate effectively with technical and non-technical stakeholders Desirable: PMP/Prince2 Practitioner; Agile (PSM/SAFe); ITIL Foundation What's in it for you? An opportunity to join a high-growth, scale-up consulting firm making a material difference in how clients are served Personal development focus with annual appraisals, development plans, and bi-weekly coaching conversations Access to a personal training budget (subject to approval). Compensation and Benefits: 25 days' annual leave, plus an extra day for your birthday Option to purchase up to 10 additional days of leave per year Reservist leave: up to 10 days paid AVIVA workplace pension scheme Save 30-60% on an electric car through The Electric Car Scheme Access to Pace's APM Corporate Partner benefits ADS Group Reward benefits Additional benefits available upon conversion to a permanent position Your Pace team: Harnessing Human Autonomy means putting human needs at the heart of system and process design. At Pace, we help organisations align technology with human behaviour - designing systems that empower people, automate the routine, and unlock greater efficiency and innovation. Imagine if you worked for a company that has integrity at its core and truly values its people, social responsibility, and the real-world impact of its work. We recognise that we are only as good as our people. Apply today to discover the great things we're achieving together - and the fun we have doing it.
Jan 24, 2026
Job Title: Project Manager - Service Desk (Consultant/Senior Consultant) Location: City of London - 3 days per week (potential occasional travel to Scotland) Duration: 6 month Fixed Term Contract (potential to extend) Salary: £75,000 - £85,000, dependent on experience Start: Asap At Pace, our consultants genuinely care about the impact our work has on our customers and their customers alike. We are problem solvers' who call on our collective experience, knowledge and skills to support customers to access benefits early. Our mission is to create environments that thrive for our customers; we enable this by providing transformation, process optimisation, and automation services, all with the aim of enabling our customers to harness human autonomy. We are reimagining how transformation services are delivered, taking a human-centred approach, and our work is having a material impact on people's lives. If this resonates with you, we would love to hear from you. Role: We are seeking to hire an experienced Service Desk Project Manager to: Manage project scope, timelines, budgets, and documentation to support governance and project delivery Ensure commercial control and governance of projects while maintaining communication with stakeholders Oversee the full project life cycle, including cost control and change management. Provide technical support for IT applications and services, ensuring customer satisfaction and timely delivery Develop and lead the service desk team, including training and mentoring This role demand strategic leadership and agility. You'll act as the bridge between diverse teams and stakeholders, ensuring requirements are cleared captured and ensuring every detail of the transition programme is flawlessly executed. The successful candidate will be able to demonstrate: Essential: Outsourcing and Third Party management to oversee the management of IT Service Desk Operations, ensuring effective support and service delivery globally Strong technical background in Service Desk systems, including ServiceNow Legal-sector or highly regulated industry experience (desirable): understanding partner models, mobility, and confidentiality constraints Methodologies: Prince2/PMP/Agile (Scrum/Kanban); ITIL familiarity for HR service operations. Excellent stakeholder management with C-suite, HR leadership, Partners, local HR/payroll teams, and managed service providers. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis, reporting, and executive presentations Ability to communicate effectively with technical and non-technical stakeholders Desirable: PMP/Prince2 Practitioner; Agile (PSM/SAFe); ITIL Foundation What's in it for you? An opportunity to join a high-growth, scale-up consulting firm making a material difference in how clients are served Personal development focus with annual appraisals, development plans, and bi-weekly coaching conversations Access to a personal training budget (subject to approval). Compensation and Benefits: 25 days' annual leave, plus an extra day for your birthday Option to purchase up to 10 additional days of leave per year Reservist leave: up to 10 days paid AVIVA workplace pension scheme Save 30-60% on an electric car through The Electric Car Scheme Access to Pace's APM Corporate Partner benefits ADS Group Reward benefits Additional benefits available upon conversion to a permanent position Your Pace team: Harnessing Human Autonomy means putting human needs at the heart of system and process design. At Pace, we help organisations align technology with human behaviour - designing systems that empower people, automate the routine, and unlock greater efficiency and innovation. Imagine if you worked for a company that has integrity at its core and truly values its people, social responsibility, and the real-world impact of its work. We recognise that we are only as good as our people. Apply today to discover the great things we're achieving together - and the fun we have doing it.
BDO UK
Credit Controller (German speaking)
BDO UK
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate - like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. In this challenging and rewarding role you'll: Conduct regular face-to-face meetings with stakeholders regarding their debt portfolios Monitor queries and disputes, ensure the appropriate escalation Ensure consistent application of the firm's debt provisioning policy Ensure that the debtors ledger contains minimal adjustments and where appropriate that overpayments or payments on account are properly returned, applied or cleared Ensure that there are minimal unallocated cash receipts Enforce consistent BDO credit control procedures Review and analyse aged debt against defined metrics Actively chase all overdue debt within the allotted portfolio and update Partners/Managers as appropriate Maintain accurate and up to date client notes following conversations with clients, using Workday to record status Prepare daily / weekly / monthly summary reports Identify problem debts that require escalation and liaise with Credit Control Manager as appropriate Where necessary, engage and manage the process of debts that need to go legal Ensure that bills raised are sent out to clients in a timely manner Work with the accounts receivable team in respect of cash receipts and remittance details to aid effective and accurate allocation Ongoing liaison with other credit controllers across the Firm as required (including attending monthly conference calls) Ensure that credit notes are processed correctly, monitoring reasons for credit notes being raised Provide client base with monthly statements of account as appropriate Prepare manual excel template statements when required Produce copy bills or summary backup if required for clients Requirements Fluency in German. French and Spanish would be an additional advantage Professional services experience Workday experience would be preferred. Finance and/or Credit Control background. Excel skills to a competent level. Supervisory experience of a team. Excellent written and verbal communication skills and ability to present confidently and convincingly to management Strong interpersonal skills with ability to both motivate individuals and deal professionally with performance issues Commitment to delivering exceptional client service to internal and external stakeholders You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 03, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate - like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. In this challenging and rewarding role you'll: Conduct regular face-to-face meetings with stakeholders regarding their debt portfolios Monitor queries and disputes, ensure the appropriate escalation Ensure consistent application of the firm's debt provisioning policy Ensure that the debtors ledger contains minimal adjustments and where appropriate that overpayments or payments on account are properly returned, applied or cleared Ensure that there are minimal unallocated cash receipts Enforce consistent BDO credit control procedures Review and analyse aged debt against defined metrics Actively chase all overdue debt within the allotted portfolio and update Partners/Managers as appropriate Maintain accurate and up to date client notes following conversations with clients, using Workday to record status Prepare daily / weekly / monthly summary reports Identify problem debts that require escalation and liaise with Credit Control Manager as appropriate Where necessary, engage and manage the process of debts that need to go legal Ensure that bills raised are sent out to clients in a timely manner Work with the accounts receivable team in respect of cash receipts and remittance details to aid effective and accurate allocation Ongoing liaison with other credit controllers across the Firm as required (including attending monthly conference calls) Ensure that credit notes are processed correctly, monitoring reasons for credit notes being raised Provide client base with monthly statements of account as appropriate Prepare manual excel template statements when required Produce copy bills or summary backup if required for clients Requirements Fluency in German. French and Spanish would be an additional advantage Professional services experience Workday experience would be preferred. Finance and/or Credit Control background. Excel skills to a competent level. Supervisory experience of a team. Excellent written and verbal communication skills and ability to present confidently and convincingly to management Strong interpersonal skills with ability to both motivate individuals and deal professionally with performance issues Commitment to delivering exceptional client service to internal and external stakeholders You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

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