Hays
Bridgwater, Somerset
Full time permanent Customer Care Representative in Bridgwater Your new company We specialise in high-performance chemical products-lubricants, cleaners, degreasers, and anti-corrosion agents-serving the electronics, automotive, and industrial sectors. With production sites in Belgium, the UK and South Africa, and sales offices across Europe and the Middle East, we're a global force with a local heart. This role is full time permanent and you will be required on site in Bridgwater 3 days a week with 2 days working from home. Salary is dependant on experience. The role is Monday - Friday 37.5 hours per week. Monday - Thursday 8am - 5pm and Fridays 8.30am - 2pm. Your new role As a Customer Care Representative, you'll be the trusted point of contact for our industrial customers-especially in the United Kingdom. You'll manage the full order-to-cash cycle, ensuring smooth operations, clear communication, and top-tier customer satisfaction.As you grow in the role, you'll also take on commercial activities such as identifying growth opportunities with smaller accounts, nurturing leads, and assisting the sales team. Roles & Responsibilities: Communicate proactively throughout the order cycle Customer Care & Order Management Act as the Single Point of Contact for B2B customers Process and confirm orders, ensuring alignment with contracts and delivery timelines Documentation & Logistics Prepare accurate shipping and invoicing documents Tailor documentation to destination-specific requirements Coordinate with warehouses for road and airfreight logistics Sales Support & Customer Success Collaborate closely with Sales and Account Managers to support customer relationships. Support customers with CRC's digital platforms (EDI, B2B Webstore) Prepare for key customer meetings and follow up on leads Identify upselling or cross-selling opportunities and contribute to revenue growth After-Sales & Certification Provide customs and compliance documents (MSDS, TDS, Certificates) Handle claims, returns, and corrections with professionalism and speed What you'll need to succeed Experience in customer care or inside sales, with strong order-to-cash knowledgeA proactive mindset and commercial awarenessFluency in English, combined with another European language such as Finnish, Norwegian, Swedish, German or French to effectively support our diverse EMEA customer base.Strong communicator with a customer-first and sales-oriented approachProficient in Microsoft Office (O365 environment)Experience with Microsoft Dynamics 365 F&O or similar ERP systems is a plus What you'll get in return A permanent role in a stable, international companyA collaborative and supportive team culture that values initiative and growthOpportunities for growth in both customer care and salesA competitive compensation package with attractive benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Full time permanent Customer Care Representative in Bridgwater Your new company We specialise in high-performance chemical products-lubricants, cleaners, degreasers, and anti-corrosion agents-serving the electronics, automotive, and industrial sectors. With production sites in Belgium, the UK and South Africa, and sales offices across Europe and the Middle East, we're a global force with a local heart. This role is full time permanent and you will be required on site in Bridgwater 3 days a week with 2 days working from home. Salary is dependant on experience. The role is Monday - Friday 37.5 hours per week. Monday - Thursday 8am - 5pm and Fridays 8.30am - 2pm. Your new role As a Customer Care Representative, you'll be the trusted point of contact for our industrial customers-especially in the United Kingdom. You'll manage the full order-to-cash cycle, ensuring smooth operations, clear communication, and top-tier customer satisfaction.As you grow in the role, you'll also take on commercial activities such as identifying growth opportunities with smaller accounts, nurturing leads, and assisting the sales team. Roles & Responsibilities: Communicate proactively throughout the order cycle Customer Care & Order Management Act as the Single Point of Contact for B2B customers Process and confirm orders, ensuring alignment with contracts and delivery timelines Documentation & Logistics Prepare accurate shipping and invoicing documents Tailor documentation to destination-specific requirements Coordinate with warehouses for road and airfreight logistics Sales Support & Customer Success Collaborate closely with Sales and Account Managers to support customer relationships. Support customers with CRC's digital platforms (EDI, B2B Webstore) Prepare for key customer meetings and follow up on leads Identify upselling or cross-selling opportunities and contribute to revenue growth After-Sales & Certification Provide customs and compliance documents (MSDS, TDS, Certificates) Handle claims, returns, and corrections with professionalism and speed What you'll need to succeed Experience in customer care or inside sales, with strong order-to-cash knowledgeA proactive mindset and commercial awarenessFluency in English, combined with another European language such as Finnish, Norwegian, Swedish, German or French to effectively support our diverse EMEA customer base.Strong communicator with a customer-first and sales-oriented approachProficient in Microsoft Office (O365 environment)Experience with Microsoft Dynamics 365 F&O or similar ERP systems is a plus What you'll get in return A permanent role in a stable, international companyA collaborative and supportive team culture that values initiative and growthOpportunities for growth in both customer care and salesA competitive compensation package with attractive benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Key Group
Key Partnerships is part of Key Group, one of the leading financial services groups for those both in and approaching retirement. We offer intermediaries a combination of specialist expertise in the equity release market and access to a whole-of-market service. We have an exciting opportunity to join the team as a Direct Channel Marketing Manager. This role sits within the Direct Channel marketing team where you will translate business objectives and brand strategies into effective email and direct marketing campaigns. This is a stand-alone role, and you'll work closely with key stakeholders and team members to understand campaign objectives and inform campaign structure and customer journeys. The crux of the role is to deliver marketing campaigns to achieve monthly volume targets, integrating activity with our outbound customer team. The successful candidate will manage day-to-day production of campaign assets and the setup of email campaigns in our delivery systems (DotDigital and MSD365), and will have experience in managing a variety of email and direct mail marketing campaigns from inception to completion, including idea generation, process management, and post-campaign evaluation. They will also have a proven ability to use marketing campaigns to generate leads, increase engagement, and grow customer lifetime value across both prospect and existing customer audiences. If you're a creative problem-solver and a confident decision-maker, proactive and flexible, with the ability to effectively prioritise workload then this is the role for you! Main Responsibilities Plan, design, and execute automated lead-nurturing and trigger-based email, SMS, and direct mail campaigns. Use analysis and performance measurement to ensure targets are met, making informed decisions about continuing or optimising campaign activity. Develop and optimise landing pages to support campaigns. Create test-and-learn plans to continuously refine and improve campaign effectiveness. Drive data segmentation and list selection; monitor email deliverability and recommend improvements to contact rates and communication strategies. Identify content and messaging that resonate with our target audiences and execute tactics that generate high-quality leads. Develop nurturing campaigns to maintain top-of-mind presence with prospects and leads throughout the sales process. Ensure all marketing campaigns are delivered on time and within budget. Manage asset approval with key stakeholders and compliance teams. Analyse performance using available tools and in partnership with the marketing effectiveness team, making recommendations based on findings. Analyse enquirer contact data to build propensity-based segments, enabling more targeted and relevant campaigns. Create a suite of reporting tools to share email effectiveness insights with the wider team. Skills and Experience Confident using CRM and email marketing platforms; experience with Microsoft Dynamics and DotDigital (or similar) is advantageous. Good working knowledge of HTML to support email template development. Ability to work to organisational deadlines and KPIs. Results-driven, ensuring marketing campaigns deliver against strategic and commercial goals. Strong analytical skills with a data-driven approach to measuring ROI and applying learning. Highly organised, methodical, and process-driven, with a continuous improvement mindset, with exceptional attention to detail. Excellent organisational, interpersonal, and communication skills. Highly numerate, with confidence in working with conversion metrics, sales data, audience insights, and budget management. Dedicated and willing to go the extra mile to support team objectives. 25 days holiday plus bank holidays Holiday buy scheme 5% mployee and 8% employer pension contribution AXA Exec (self) Healthcare Life Assurance Plus much much more!
Key Partnerships is part of Key Group, one of the leading financial services groups for those both in and approaching retirement. We offer intermediaries a combination of specialist expertise in the equity release market and access to a whole-of-market service. We have an exciting opportunity to join the team as a Direct Channel Marketing Manager. This role sits within the Direct Channel marketing team where you will translate business objectives and brand strategies into effective email and direct marketing campaigns. This is a stand-alone role, and you'll work closely with key stakeholders and team members to understand campaign objectives and inform campaign structure and customer journeys. The crux of the role is to deliver marketing campaigns to achieve monthly volume targets, integrating activity with our outbound customer team. The successful candidate will manage day-to-day production of campaign assets and the setup of email campaigns in our delivery systems (DotDigital and MSD365), and will have experience in managing a variety of email and direct mail marketing campaigns from inception to completion, including idea generation, process management, and post-campaign evaluation. They will also have a proven ability to use marketing campaigns to generate leads, increase engagement, and grow customer lifetime value across both prospect and existing customer audiences. If you're a creative problem-solver and a confident decision-maker, proactive and flexible, with the ability to effectively prioritise workload then this is the role for you! Main Responsibilities Plan, design, and execute automated lead-nurturing and trigger-based email, SMS, and direct mail campaigns. Use analysis and performance measurement to ensure targets are met, making informed decisions about continuing or optimising campaign activity. Develop and optimise landing pages to support campaigns. Create test-and-learn plans to continuously refine and improve campaign effectiveness. Drive data segmentation and list selection; monitor email deliverability and recommend improvements to contact rates and communication strategies. Identify content and messaging that resonate with our target audiences and execute tactics that generate high-quality leads. Develop nurturing campaigns to maintain top-of-mind presence with prospects and leads throughout the sales process. Ensure all marketing campaigns are delivered on time and within budget. Manage asset approval with key stakeholders and compliance teams. Analyse performance using available tools and in partnership with the marketing effectiveness team, making recommendations based on findings. Analyse enquirer contact data to build propensity-based segments, enabling more targeted and relevant campaigns. Create a suite of reporting tools to share email effectiveness insights with the wider team. Skills and Experience Confident using CRM and email marketing platforms; experience with Microsoft Dynamics and DotDigital (or similar) is advantageous. Good working knowledge of HTML to support email template development. Ability to work to organisational deadlines and KPIs. Results-driven, ensuring marketing campaigns deliver against strategic and commercial goals. Strong analytical skills with a data-driven approach to measuring ROI and applying learning. Highly organised, methodical, and process-driven, with a continuous improvement mindset, with exceptional attention to detail. Excellent organisational, interpersonal, and communication skills. Highly numerate, with confidence in working with conversion metrics, sales data, audience insights, and budget management. Dedicated and willing to go the extra mile to support team objectives. 25 days holiday plus bank holidays Holiday buy scheme 5% mployee and 8% employer pension contribution AXA Exec (self) Healthcare Life Assurance Plus much much more!
RecruitmentRevolution.com
Are you ready to step into a role where your expertise will directly shape the future of a growing IT consultancy? As our new Operations Project Manager, you'll be at the heart of a dynamic Microsoft certified business leading operations, driving client-facing projects, and making a visible impact every day. This isn't a position where you'll get lost in the crowd - in our small, ambitious, and innovative team, your leadership will be instrumental in scaling delivery, enhancing efficiency, and ensuring our clients achieve success with Microsoft Dynamics 365 solutions. If you're an experienced operations leader from the IT consultancy world who thrives on responsibility, variety, and influence, this is your chance to take your career to the next level. The Role at a glance: Operations Project Manager London Based / Hybrid (2 days in the Moorgate office plus internal meetings and client visits) Up to £60,000 Depending on Experience Plus Vitality Health Insurance, Medicash health plan, Access to a Host of Discounts to Services and Products and Many More Brilliant Benefits / Incentives and Social Events Full Time - Permanent Culture: Growth Mindset, Passion for Knowledge, Celebrating Success, Communication Company: IT Consultancy - Microsoft Dynamics 365 Specialists Sectors: IT, Software, Tech, Digital, Technical, Creative Your Background: Previous Operations Manager experience ideally in the IT industry. Experience working with clients face-to-face and ideally having dealt with large Consultancies. Who are we? We are a small but thriving Microsoft certified consultancy based in the heart of London, with over 20 years of expertise in delivering business-class ERP and CRM solutions in the cloud. We hold Microsoft Solutions Partner certifications for Business Applications (formerly called 'Gold Partner') and Microsoft Advanced Specialisations in Small and Midsize Business Management, showing our deep technical experience and proven capabilities across performance, skilling and customer success. Our mission is to transform the way clients operate using Microsoft Dynamics 365, empowering them to thrive, scale, and expand globally. Our culture is built on a growth mindset, passion for knowledge, and celebrating success. We pride ourselves on providing a supportive and progressive environment where our people are empowered to grow, succeed, and deliver excellence. The Operations Project Manager role: As Operations Project Manager, you'll take a pivotal leadership role in our small but fast-growing consultancy, combining day-to-day operational oversight with client-facing project delivery. Reporting directly to one of the Directors, you'll have the opportunity to make a tangible impact on both how we run as a business and how we deliver for our clients. In a company of our size, you won't be lost in layers of management - your ideas, expertise, and decisions will shape the way we operate and scale. You'll work closely with senior leadership, consultants, and clients alike, ensuring that internal efficiency and client satisfaction are achieved at the highest standards. This is a fantastic opportunity for an experienced professional from the IT / Tech consultancy space to step into a more senior position, shaping operational strategy, leading a team, and driving business-critical projects in a hands-on, influential role. Key Responsibilities: Operational Leadership • Oversee daily business operations, ensuring compliance and excellence across processes. • Implement and refine workflows to improve efficiency, reduce costs, and scale delivery. • Monitor KPIs and prepare performance reports for senior leadership. • Stand-alone, i.e. no direct line management. Project & Client Management • Act as the primary client contact during project delivery, providing updates and managing expectations. • Define project scope, timelines, and deliverables aligned with client objectives. • Actively manage project budgets, resource allocation, and risk mitigation to ensure on-time, cost-effective delivery. • Lead project review meetings with clients and internal stakeholders. Team Development & Resource Management • Lead, mentor, and inspire a growing operations and consultancy team. • Oversee consultant scheduling, timesheets, holidays, and resource allocation. • Foster collaboration and strong communication across technical and non-technical teams. Financial & Reporting Oversight • Track and report on operational and project budgets. • Provide accurate forecasting and utilisation reporting through CRM systems. • Identify opportunities for savings without compromising quality. What We're Looking For: • Proven experience (5+ years) in operations and project management within the IT, Tech, or Digital consultancy sector. • Strong background in client-facing delivery and B2B engagement across SMEs and large corporations. • Demonstrated ability to lead teams and manage multiple projects simultaneously. • Proficiency in project management tools (e.g., Asana, MS Project) and CRM systems (Salesforce / Microsoft Dynamics experience is a plus). • Knowledge of Agile methodologies; PMP or equivalent certification is desirable. • Highly organised, detail-driven, and calm under pressure, with excellent communication skills, a flexible can-do attitude and willingness to work as a team. Sounds like a good fit? Apply here for a fast-track path to the Hiring Team! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you ready to step into a role where your expertise will directly shape the future of a growing IT consultancy? As our new Operations Project Manager, you'll be at the heart of a dynamic Microsoft certified business leading operations, driving client-facing projects, and making a visible impact every day. This isn't a position where you'll get lost in the crowd - in our small, ambitious, and innovative team, your leadership will be instrumental in scaling delivery, enhancing efficiency, and ensuring our clients achieve success with Microsoft Dynamics 365 solutions. If you're an experienced operations leader from the IT consultancy world who thrives on responsibility, variety, and influence, this is your chance to take your career to the next level. The Role at a glance: Operations Project Manager London Based / Hybrid (2 days in the Moorgate office plus internal meetings and client visits) Up to £60,000 Depending on Experience Plus Vitality Health Insurance, Medicash health plan, Access to a Host of Discounts to Services and Products and Many More Brilliant Benefits / Incentives and Social Events Full Time - Permanent Culture: Growth Mindset, Passion for Knowledge, Celebrating Success, Communication Company: IT Consultancy - Microsoft Dynamics 365 Specialists Sectors: IT, Software, Tech, Digital, Technical, Creative Your Background: Previous Operations Manager experience ideally in the IT industry. Experience working with clients face-to-face and ideally having dealt with large Consultancies. Who are we? We are a small but thriving Microsoft certified consultancy based in the heart of London, with over 20 years of expertise in delivering business-class ERP and CRM solutions in the cloud. We hold Microsoft Solutions Partner certifications for Business Applications (formerly called 'Gold Partner') and Microsoft Advanced Specialisations in Small and Midsize Business Management, showing our deep technical experience and proven capabilities across performance, skilling and customer success. Our mission is to transform the way clients operate using Microsoft Dynamics 365, empowering them to thrive, scale, and expand globally. Our culture is built on a growth mindset, passion for knowledge, and celebrating success. We pride ourselves on providing a supportive and progressive environment where our people are empowered to grow, succeed, and deliver excellence. The Operations Project Manager role: As Operations Project Manager, you'll take a pivotal leadership role in our small but fast-growing consultancy, combining day-to-day operational oversight with client-facing project delivery. Reporting directly to one of the Directors, you'll have the opportunity to make a tangible impact on both how we run as a business and how we deliver for our clients. In a company of our size, you won't be lost in layers of management - your ideas, expertise, and decisions will shape the way we operate and scale. You'll work closely with senior leadership, consultants, and clients alike, ensuring that internal efficiency and client satisfaction are achieved at the highest standards. This is a fantastic opportunity for an experienced professional from the IT / Tech consultancy space to step into a more senior position, shaping operational strategy, leading a team, and driving business-critical projects in a hands-on, influential role. Key Responsibilities: Operational Leadership • Oversee daily business operations, ensuring compliance and excellence across processes. • Implement and refine workflows to improve efficiency, reduce costs, and scale delivery. • Monitor KPIs and prepare performance reports for senior leadership. • Stand-alone, i.e. no direct line management. Project & Client Management • Act as the primary client contact during project delivery, providing updates and managing expectations. • Define project scope, timelines, and deliverables aligned with client objectives. • Actively manage project budgets, resource allocation, and risk mitigation to ensure on-time, cost-effective delivery. • Lead project review meetings with clients and internal stakeholders. Team Development & Resource Management • Lead, mentor, and inspire a growing operations and consultancy team. • Oversee consultant scheduling, timesheets, holidays, and resource allocation. • Foster collaboration and strong communication across technical and non-technical teams. Financial & Reporting Oversight • Track and report on operational and project budgets. • Provide accurate forecasting and utilisation reporting through CRM systems. • Identify opportunities for savings without compromising quality. What We're Looking For: • Proven experience (5+ years) in operations and project management within the IT, Tech, or Digital consultancy sector. • Strong background in client-facing delivery and B2B engagement across SMEs and large corporations. • Demonstrated ability to lead teams and manage multiple projects simultaneously. • Proficiency in project management tools (e.g., Asana, MS Project) and CRM systems (Salesforce / Microsoft Dynamics experience is a plus). • Knowledge of Agile methodologies; PMP or equivalent certification is desirable. • Highly organised, detail-driven, and calm under pressure, with excellent communication skills, a flexible can-do attitude and willingness to work as a team. Sounds like a good fit? Apply here for a fast-track path to the Hiring Team! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
