4 jobs found

We are looking for an experienced Operations Manager to lead day-to-day warehouse and transport operations, driving strong performance, high standards and continuous improvement across the department. This is a hands-on leadership role for someone who can balance daily delivery with longer-term development, supporting teams, improving systems and helping to modernise working practices. You will be responsible for the effective running of operational activity across goods-in, despatch, stock control and transport. Working closely with senior management, you will ensure resources are deployed effectively, service levels are maintained and operational targets are achieved in a safe, structured and sustainable way. A key part of the role will be to lead performance through data, KPIs and reporting, while also identifying opportunities to improve efficiency, reduce waste and strengthen overall ways of working. You will also play an important role in supporting system adoption, including the rollout of Microsoft Dynamics 365 and related digital processes. Role: Operations Manager Salary: up to £50,000 per annum + benefits Location: West Yorkshire Key responsibilities for Operations Manager Lead and co-ordinate daily operational activity across warehouse and transport functions. Plan labour and resource allocation to meet business demand. Maintain high levels of productivity, efficiency and service performance. Drive KPI achievement and monitor performance using data and reporting tools. Identify root causes of issues and implement practical corrective actions. Support continuous improvement initiatives across operational processes. Lead the adoption of new systems, workflows and digital tools. Ensure compliance with health and safety legislation, company policies and ISO standards. Maintain safe working practices, equipment standards and site housekeeping. Lead, coach and develop operational teams. Set clear objectives, carry out performance reviews and support staff development. Manage attendance, conduct and employee relations matters in line with policy. Support cost control, budget awareness and waste reduction. What we are looking for in the Operations Manager Experience in warehouse or logistics operations. Strong leadership and people management skills. Good understanding of health and safety requirements. Experience working with ERP systems, ideally Microsoft Dynamics 365. Strong analytical and problem-solving ability. A proactive approach to change and continuous improvement. Excellent communication, organisation and time management skills. A collaborative, accountable and performance-focused leadership style. IOSH qualification preferred. Management or leadership qualification such as CMI desirable.Lean or Six Sigma experience would be an advantage We are looking for an Operations Manager who is proactive, resilient and comfortable leading operational change. You will be data-driven, hands-on and committed to building a positive, high-performing team culture. Please apply online or contact Sandeep Dhillon for a confidential conversation. Technical Network recruits Engineers and Managers across automotive, aerospace, electrical/electronic, technology, energy, engineering, and manufacturing

Project Manager - Business & Digital Transformation West Yorkshire Hybrid Working 50,000- 60,000 + Car Allowance This is not a traditional Project Manager role. We're partnering with a rapidly growing, private equity-backed organisation embarking on a major transformation programme that will redefine how the business operates. Having recently undergone significant investment and leadership change, the business has committed to a long-term digital, data and operational transformation strategy designed to support substantial growth and future acquisitions. As Project Manager, you'll join at the start of this journey, helping to shape and deliver a transformation programme spanning ERP, data, analytics, AI and business process redesign. Much of this would be viewed as sitting very much at the 'bleeding edge' of innovation. You'll work alongside an experienced transformation leader and play a key role in bringing structure, governance and delivery discipline to a fast-moving environment. The Opportunity The organisation is replacing legacy ways of working and building a modern digital ecosystem designed around data, automation and user experience. Current initiatives include: Enterprise-wide ERP transformation Modern data platform implementation Advanced reporting and analytics capability AI-led process improvement initiatives Business process redesign Future acquisition integration programmes Development of innovative digital products and services This is a rare opportunity to join a business at the beginning of a multi-year transformation programme and develop into a broader leadership role as the function grows. Key Responsibilities Manage multiple business and digital transformation initiatives simultaneously Develop and maintain programme plans, governance and delivery frameworks Coordinate internal stakeholders, delivery partners and external consultancies Drive business readiness, adoption and operational transition activities Manage risks, issues, dependencies and change control processes Support ERP, data and technology-enabled transformation projects Translate complex concepts into clear and actionable plans Help bridge the gap between business operations, technology and change Act as a trusted deputy to the transformation leadership team when required About You We're looking for a strong Project Manager who understands how people, process, technology and data come together to drive business change. You'll likely bring: Experience delivering business and digital transformation projects SaaS, ERP or enterprise systems implementation experience Strong stakeholder engagement and communication skills Experience establishing governance, controls and reporting mechanisms A pragmatic approach to project delivery Excellent organisational and planning capabilities Confidence working alongside technical specialists and external partners Strong emotional intelligence and the ability to influence at multiple levels Desirable Experience Microsoft Dynamics 365 or ERP transformation programmes Data and analytics initiatives AI or emerging technology projects Private equity-backed organisations Mergers, acquisitions or business integration projects Operational transformation within multi-site organisations The Person Success in this role will come from your ability to combine structure with adaptability. You'll be calm under pressure, solutions-focused and comfortable operating in an environment where priorities evolve quickly. You'll enjoy helping people navigate change, bringing clarity to complexity and turning ambitious ideas into practical delivery plans. For someone with the right mindset and ambition, this role offers the opportunity to grow alongside a significant transformation programme and become a key figure in the organisation's future success.

Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, backend data flows, and support tiers across legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). 1, 2 Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue / CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Are you ready to step into a role where your expertise will directly shape the future of a growing IT consultancy? As our new Operations Project Manager, you'll be at the heart of a dynamic Microsoft certified business leading operations, driving client-facing projects, and making a visible impact every day. This isn't a position where you'll get lost in the crowd - in our small, ambitious, and innovative team, your leadership will be instrumental in scaling delivery, enhancing efficiency, and ensuring our clients achieve success with Microsoft Dynamics 365 solutions. If you're an experienced operations leader from the IT consultancy world who thrives on responsibility, variety, and influence, this is your chance to take your career to the next level. The Role at a glance: Operations Project Manager London Based / Hybrid (2 days in the Moorgate office plus internal meetings and client visits) Up to £60,000 Depending on Experience Plus Vitality Health Insurance, Medicash health plan, Access to a Host of Discounts to Services and Products and Many More Brilliant Benefits / Incentives and Social Events Full Time - Permanent Culture: Growth Mindset, Passion for Knowledge, Celebrating Success, Communication Company: IT Consultancy - Microsoft Dynamics 365 Specialists Sectors: IT, Software, Tech, Digital, Technical, Creative Your Background: Previous Operations Manager experience ideally in the IT industry. Experience working with clients face-to-face and ideally having dealt with large Consultancies. Who are we? We are a small but thriving Microsoft certified consultancy based in the heart of London, with over 20 years of expertise in delivering business-class ERP and CRM solutions in the cloud. We hold Microsoft Solutions Partner certifications for Business Applications (formerly called 'Gold Partner') and Microsoft Advanced Specialisations in Small and Midsize Business Management, showing our deep technical experience and proven capabilities across performance, skilling and customer success. Our mission is to transform the way clients operate using Microsoft Dynamics 365, empowering them to thrive, scale, and expand globally. Our culture is built on a growth mindset, passion for knowledge, and celebrating success. We pride ourselves on providing a supportive and progressive environment where our people are empowered to grow, succeed, and deliver excellence. The Operations Project Manager role: As Operations Project Manager, you'll take a pivotal leadership role in our small but fast-growing consultancy, combining day-to-day operational oversight with client-facing project delivery. Reporting directly to one of the Directors, you'll have the opportunity to make a tangible impact on both how we run as a business and how we deliver for our clients. In a company of our size, you won't be lost in layers of management - your ideas, expertise, and decisions will shape the way we operate and scale. You'll work closely with senior leadership, consultants, and clients alike, ensuring that internal efficiency and client satisfaction are achieved at the highest standards. This is a fantastic opportunity for an experienced professional from the IT / Tech consultancy space to step into a more senior position, shaping operational strategy, leading a team, and driving business-critical projects in a hands-on, influential role. Key Responsibilities: Operational Leadership • Oversee daily business operations, ensuring compliance and excellence across processes. • Implement and refine workflows to improve efficiency, reduce costs, and scale delivery. • Monitor KPIs and prepare performance reports for senior leadership. • Stand-alone, i.e. no direct line management. Project & Client Management • Act as the primary client contact during project delivery, providing updates and managing expectations. • Define project scope, timelines, and deliverables aligned with client objectives. • Actively manage project budgets, resource allocation, and risk mitigation to ensure on-time, cost-effective delivery. • Lead project review meetings with clients and internal stakeholders. Team Development & Resource Management • Lead, mentor, and inspire a growing operations and consultancy team. • Oversee consultant scheduling, timesheets, holidays, and resource allocation. • Foster collaboration and strong communication across technical and non-technical teams. Financial & Reporting Oversight • Track and report on operational and project budgets. • Provide accurate forecasting and utilisation reporting through CRM systems. • Identify opportunities for savings without compromising quality. What We're Looking For: • Proven experience (5+ years) in operations and project management within the IT, Tech, or Digital consultancy sector. • Strong background in client-facing delivery and B2B engagement across SMEs and large corporations. • Demonstrated ability to lead teams and manage multiple projects simultaneously. • Proficiency in project management tools (e.g., Asana, MS Project) and CRM systems (Salesforce / Microsoft Dynamics experience is a plus). • Knowledge of Agile methodologies; PMP or equivalent certification is desirable. • Highly organised, detail-driven, and calm under pressure, with excellent communication skills, a flexible can-do attitude and willingness to work as a team. Sounds like a good fit? Apply here for a fast-track path to the Hiring Team! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.