216 jobs found

You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Unique opportunity for a Senior Architect to lead the design and delivery of innovative sports surface and field-of-play infrastructure and solutions across global projects. Working for a world-leading company, you will have a broad and varied role: The Design Lead will manage multidisciplinary design projects, coordinate technical outputs and ensure design excellence, compliance and innovation across all project stages from concept through construction. Based within STRI's design team, you will be collaborating closely with agronomic, engineering and research specialists. The role involves both office and on-site work, with periodic travel to client locations in the UK and Internationally. KEY RESPONSIBILITIES AND DUTIES: Design Leadership & Coordination Lead the design process for major sports surface and infrastructure projects, ensuring alignment with technical standards and client expectations. Manage design delivery across all RIBA stages (0-7), ensuring outputs meet required levels of detail (LoD/LoI) and integrate effectively with the wider design team. Develop and maintain project design intent, ensuring technical coordination between disciplines (turf, irrigation, drainage, lighting, etc.) and external consultants. Develop, Review and approve design documentation, drawings, and specifications to ensure accuracy, clarity and quality. Project Delivery & Management Manage design programmes in coordination with Master Information Delivery Plans (MIDPs) and Task Information Delivery Plans (TIDPs). Support project managers in defining scopes, deliverables, and timelines. Oversee resource planning and mentor design staff to achieve project goals. Provide technical support during tendering and construction phases. Client & Stakeholder Engagement Act as the primary design interface with clients, architects, engineers, and contractors. Present design concepts, reports, and solutions clearly to both technical and non-technical audiences. Facilitate design workshops and ensure client objectives are understood and met. Technical Excellence & Innovation Champion sustainable, data-driven and performance-led design principles. Drive innovation in sports surface design through integration of new materials, systems, and monitoring technologies. Ensure compliance with international sporting federation standards (e.g., FIFA, ITF, World Athletics etc). Quality Assurance & Risk Management Identify and mitigate design risks through regular review and coordination meetings. Maintain and enforce design QA/QC procedures, ensuring consistency across all deliverables. Contribute to lessons-learned reviews and continuous improvement initiatives within design function. This job will suit a Senior Architect used to developing and managing design (using revit/autocad) is accustomed to operational and project management and enjoys liaising with clients within the sporting world. Previous experience of sports-related proejcts and/or large civic landscaping schemes is of most interest. We have lots more info to share so please get in touch with your CV if youre suitable and interested. Your expert recruitment consultant is Kieran How, call today on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Location : Reading, Hybrid (at least twice a month to Reading Office) Hours : Full time, however will consider 0.8 FTE Salary : £75,000 per annum Contract Type : Permanent Campaign Closes : 12th February 2026 First Stage Interviews: 19th & 20th February 2026 Second Stage Interviews: 25th & 26th February 2026 - there will be an informal meet with our CEO. On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible At Make A Wish UK, every role plays a part in creating life changing wishes for children with critical illnesses. We are seeking a Head of Finance who will lead the operational delivery of our finance function, ensuring accurate financial reporting, robust financial controls and full compliance with statutory and regulatory requirements. In this vital role, you will support the Finance Director in delivering our strategic financial objectives and act as a key liaison between finance and the wider organisation. Core Purpose To lead the operational delivery of the charity s finance function, ensuring accurate financial reporting, robust financial controls, and full compliance with statutory and regulatory requirements. The Head of Finance supports the Finance Director in delivering strategic financial objectives and acts as a key liaison between finance and other departments. As a member of the Extended Leadership Team (ExLT), the role contributes financial insight to organisation wide decision making and plays an active part in delivering cross charity priorities and operational goals. To be successful in this role you will need: Essential Criteria Qualified accountant (ACA, ACCA, CIMA or equivalent) with minimum 3 years PQE Experience in a similar role. Excellent excel and financial modelling skills Proven experience in finance business partnering & management reporting. Proven ability to manage and develop a finance team. Experience of preparing consolidated financial statements from general ledger Solid understanding of VAT Analytical mindset with ability to problem solve, interpret data and to see the bigger picture, identifying inter relationships between different departments Strong attention to detail. Excellent communication and interpersonal skills. Experience of process improvements and automation Uses initiative, with ability to work independently and as part of a team Proactive, organised, and able to manage competing priorities. Collaborative with ability to work cross functionally Confident in using Microsoft Office tools and accounting software (e.g., Xero, Sage, QuickBooks) Integrity and discretion. Desirable Criteria Similar experience with medium to large charity highly desirable Similar experience of business partnering with areas of fundraising highly desirable Strong technical knowledge of charity accounting and financial reporting. Experience of operating under partial exemption for VAT Experience with restricted/unrestricted funds and grant reporting. Experience with digital transformation or finance system upgrades. Experience of working with Xero and Salesforce Key Responsibilities: Finance operations Oversee day-to-day financial operations including accounts payable/receivable, payroll, and bank reconciliations. Ensure timely and accurate production of monthly management accounts and financial reports. Complete monthly balance sheet reconciliations in line with agreed timelines balance sheet account ownership as agreed Process month end journals as required Review monthly balance sheet reconciliations in line with agreed timelines Ensure processes & procedures are documented and kept up to date, and recommend improvements to drive continuous improvement Maintain and improve financial systems, processes, and internal controls. Review finance policies on an annual basis and update in line with current legislation and best practice Support the organisation with any finance related queries Management Accounting Prepare consolidated management accounts, including variance analysis, risks and opportunities, and advise budget holders as required. Design financial reports, processes and training guides to drive budget holder self service Recommend solutions to streamline month end reporting and other financial processes Budgeting & Forecasting Coordinate the annual budgeting & forecast process across departments. Produce the consolidated annual budget and quarterly reforecasts for review by FD, in line with agreed timeframes, ensuring alignment with strategic goals and funding requirements (currently excel based). Review budget & forecast submissions, and challenge appropriately. Perform variance analysis (actuals vs budget/forecast) and explain key drivers. Monitor performance against budget/forecast and provide appropriate reports including variance analysis dependent on stakeholder. Ensure finance system and all associated systems are updated with budget / forecast information accordingly Recommend solutions to streamline budgeting and reforecasting process Business Partnering Work closely and build strong relationships with operational teams to provide financial insight and support decision-making. Influence strategic decisions through clear communication of financial insights. Undertake financial evaluation of new projects, business cases, funding bids, and contracts, as required. Produce written reports on performance, highlighting key financial risks and opportunities. Upskill budget holders in financial awareness and management Own the finance business partner relationship and role with some of the more complex profit centres Treasury & Cash Management Lead cash flow forecasting and liquidity planning across the organisation. Manage relationships with banks and investment managers, ensuring compliance with treasury policies. Oversee restricted and unrestricted fund reporting and ensure appropriate allocation and usage. Support the development and implementation of treasury strategies, including reserve management and ethical investment policies. Financial Planning & Analysis Support the Finance Director & budget holders in preparing financial models, as required. Partner with budget holders to provide financial models and insightful financial analysis and to support decision-making. Monitor and report on financial performance against budgets & reforecasts, identifying risks and opportunities Deliver high-quality analysis to support new initiatives. Finance Systems & Process Improvement Lead on the implementation and optimisation of finance systems (eg. Xero). Monitor and manage any payment and other system interfaces Drive automation and efficiency in financial processes & reporting. Support the integration of finance with wider organisational systems - finance representative on technology SCRUMS and SPRINTS m Compliance & Reporting Ensure compliance with charity accounting standards (SORP), Companies House, HMRC, and Charity Commission requirements. Responsible for accurate and timely submission of HMRC returns, including quarterly VAT returns, annual employee benefits and Corporation Tax. Prepare statutory accounts and lead on the external audit process. Quarterly reporting to Make-A-Wish International - APD reporting Maintain up-to-date knowledge of financial regulations and best practices. Team leadership & Support Manage and develop the finance team, ensuring high performance and continuous improvement. Provide training and support to non-finance staff on budgeting and financial procedures to improve financial literacy across the organization. Create Finance resources to encourage self-service for common queries General and ad-hoc Support Deputise for Finance Director in their absence Provide cover for finance team members during periods of absence, ensuring continuity of service and workload management. Take on additional duties as appropriate to the level of the role and contribute to team objectives. Support fundraising events from a finance perspective

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. This role provides"time-bound Product Management leadership"to initiate the modernisation and replacement of a critical"integration and workflow platform"that underpins advertising campaign delivery. The role is focused on defining"scope, direction, and roadmap"for a future-state integration platform. It requires a Product Manager with"strong technical depth and relevant industry experience"to work effectively with architects, engineers, CX teams, and Product Owners (delivery leads) during early discovery and decision-making. What you'll do Own the"product definition and roadmap"for the integration and platform modernisation initiative Apply"industry knowledge of advertising and media workflows"to guide capability rationalisation and prioritisation Work closely with"CX teams"to understand the experience impact of platform change on operational users Partner with"Product Owners / delivery leads"to shape scope, sequencing, and delivery approach Translate architectural analysis into a clear, technically coherent product backlog Support Product-led"vendor and solution evaluations, assessing technical fit, scalability, and integration complexity Balance operational risk with long-term simplification and platform resilience Define success measures, milestones, and handover points into BAU product ownership What you'll bring Proven Product Management experience in"platform modernisation, replacement, or large-scale integration programmes Strong technical understanding of"integration platforms, APIs, messaging, and data flows Relevant"AdTech, media, or broadcast industry experience, particularly in operational or campaign-delivery contexts Ability to operate effectively in"early discovery, ambiguity, and technical decision-making Experience working closely with"architects, engineers, CX teams, and delivery leads Strong stakeholder management skills and confidence making trade-offs in complex technical environments Team overview Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: " Access to free NOW, for streaming all your favourite shows"( for non-Sky customers) A generous pension package " Private healthcare " Discounts and cashback at over 800 Retailers Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Adword Job Title: Pega Lead System Architect (LSA) Location: Remote Job type: Permanent Salary: Open to the market rates Job Description Experience: 10-14 years overall; 3+ years as LSA; 2+ Pega CS end-to-end implementations Role Summary: Design Authority. Owns architecture, quality, performance, security, and DevOps; leads CoE standards and AI enablement. Key Responsibilities Own solution blueprint: case taxonomy, microjourneys, interaction flows, CSR Desktop, Knowledge, and Digital Messaging. Define non-functional requirements (scale, resiliency) and node strategy: Queue Processors vs. Job Schedulers, background processing, caching. Integration architecture: REST/JSON, SOAP (if needed), OAuth2/SAML, eventing (Kafka/JMS), idempotency, pagination, circuit breaker and retry patterns. Data design: enterprise data model, data pages (scope, refresh), reference data strategy, data obfuscation and masking for PII. UX strategy: Constellation (preferred)/Cosmos; accessibility (WCAG), localization/i18n, responsive behavior. DevOps: Deployment Manager pipelines, product packaging/versioning, branching/merge policy, automated quality gates, rollback patterns. Observability and performance: PDC operating rhythm, PAL/Alerts analysis, log correlation; performance test strategy and tuning. Security & compliance: GDPR-aligned retention/erasure, RBAC/ABAC, secrets management, auditability, encryption at rest and in transit. CoE leadership: guardrails & code review checklists, reusable components, reference architectures, developer onboarding and enablement. AI initiatives: seed NLP/Email Bot, Digital Messaging intent/sentiment, GenAI-assisted CSR (summarization, knowledge retrieval), and governance (prompt/data policies). Must-Have Skills Pega CS depth: Interaction Portal, Service Cases, Knowledge, Email Bot, Digital Messaging (eg, chat/WhatsApp) with production go-lives. Constellation experience: view templates, regions, editable tables, data-reference patterns; or strong Cosmos with migration path understanding. Integration design mastery: REST with OAuth2 (client credentials, auth code), error handling frameworks, request/response mapping, timeouts, retries, backoff. Event-driven patterns: Kafka/JMS producers/consumers, correlation IDs, exactly-once/at-least-once semantics, dead-letter handling. Performance engineering: PDC triage, PAL reading, DB indexing considerations, cache invalidation, node classification, queue throughput tuning. DevOps at scale: multi-stage pipelines in Deployment Manager, artifact versioning, approvals, infrastructure-as-code collaboration, release governance. Security engineering: Access Manager, attribute-based access control (ABAC) using Access When, field-level encryption/obfuscation, secure logging. Testing leadership: PegaUnit strategy, scenario tests, contract tests for integrations, test data management, coverage KPIs. Documentation & stakeholder management: architecture decision records (ADRs), trade-off analysis, executive communication, risk management. Nice-to-Have Customer Decision Hub (CDH) to power NBA in service context and next-best-service actions. GenAI/Agentic AI in Pega (eg, summarization, knowledge buddy/coach patterns) and NLP model tuning. Telephony/CCaaS: Genesys, Amazon Connect, Twilio, NICE; CTI handoff and screen-pop patterns. Cloud ops (Pega Cloud, AWS/Azure) and enterprise observability (Splunk/Datadog/New Relic). Travel/E-commerce domain: booking amendments, refunds/chargebacks, partner/supplier support, fraud/risk workflows. Certifications Mandatory: Pega Certified Lead System Architect (CLSA) Preferred: Pega Decisioning Consultant, badges in GenAI, Digital Messaging, PDC If you're excited about this role then we would like to hear from you! Please apply with a copy of your CV and let's start the conversation! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Applications Lead - Insurance Systems (Eclipse) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) A London Market insurance organisation is seeking an Applications Service Manager with strong Eclipse (Sequel) experience to take ownership of the stability, performance, and vendor-led support of its core insurance platforms. This role sits at the intersection of hands-on application understanding and service oversight. It will suit someone who is comfortable operating at system level within Eclipse, understanding how the platform behaves, where issues arise, and how to challenge vendors effectively, while also coordinating support and delivery across multiple third parties. The Opportunity You will be responsible for the day-to-day operational health of business-critical underwriting and claims applications, with Eclipse (Sequel) at the centre of the estate. The role combines technical application ownership with vendor and service management, requiring confidence in incident investigation, release coordination, and system stability rather than purely process-driven ITSM. You will work closely with internal stakeholders, delivery leads, and offshore vendors to ensure incidents are resolved accurately, releases are controlled, and environments remain stable and secure. Key Responsibilities Own operational support for Eclipse (Sequel) insurance applications across underwriting and claims. Act as the technical escalation point for complex incidents, investigating issues at application, database, and integration level before engaging vendors. Use SQL to interrogate data, validate incidents, confirm fixes, and support root cause analysis. Coordinate incident, problem, and change activities across internal teams and third-party suppliers, ensuring accountability through to resolution. Oversee application releases and fixes, working with vendors and delivery teams via Azure DevOps or similar tooling. Validate vendor outputs, challenge root cause analysis where required, and ensure corrective actions are completed. Maintain service readiness for audits, DR testing, and regulatory requirements. Apply ITIL-aligned practices pragmatically to ensure service stability rather than process overhead. What We're Looking For Proven experience supporting Eclipse (Sequel) within a London Market, specialty insurance, or reinsurance environment. Strong understanding of policy and claims systems and how they operate at system level. Practical experience using SQL to support application troubleshooting and data validation. Experience working with offshore or third-party vendors in an application support or service ownership capacity. Familiarity with release management, incident management, and service tooling such as ServiceNow and Azure DevOps. Confidence engaging in technical discussions with developers, vendors, and infrastructure teams, without needing to be a hands-on developer. What Will Set You Apart Deep familiarity with Eclipse configuration, data structures, batch processes, or integrations. Experience supporting business-critical insurance platforms where system stability is paramount. A track record of improving service quality by combining technical understanding with effective vendor management. Ability to balance reactive incident ownership with proactive service and stability improvements. Why Join This is an opportunity to lead core insurance systems within a modern, product-aligned technology environment. You'll play a central role in keeping critical platforms running smoothly while working closely with delivery teams and vendors to continuously improve how applications support the business. We are still considering candidates prior to the new year so apply now following the link.

Logistic Support Analysis - Supply Chain Location: Bristol or Gosport, UK Working Pattern: Onsite 3 days per week + 2 days wfh Contract Length: 12 months Start Date: ASAP Rate: £33-£34 per hour Security Clearance: UK SC clearance required for day one We are seeking a Supply Chain Engineer (Limited Logistic Support Analysis) to support multiple UK defence programmes. The role sits within a Product Support Engineering function that delivers specialist engineering support across the full lifecycle, from programme development through sustainment. This position requires close collaboration with Product Support, Supply Chain, and Engineering teams to ensure effective logistics, spares availability, and technical resolution of supply-related issues. Top 3 Essential Skills Supply Chain Support Engineering / Product Support experience Knowledge or experience of Logistics Support Analysis (LSA) Strong understanding of engineering integration with supply chain activities Key Responsibilities Provide initial technical responses to supply chain queries related to aircraft parts usage and provision Review Logistics Support Analysis following programme baseline changes and advise on spares updates Review technical documentation to identify alternative solutions to long lead-time spares Support contingency planning and transition of projects into sustainment Work closely with Product Support (LSA and Technical Publications) teams to ensure accurate aircraft documentation updates Collaborate with Product Support Engineers to resolve early-life support issues Mentor supply chain team members in the effective use of technical information Assist with Maintenance Task Analysis and vendor data reviews to support programme-specific Level of Repair Analysis (LORA) Operate under direction of the Product Support Technical Lead and Programme Product Support Manager Essential Qualifications & Experience Practical experience with aviation mechanical and/or avionic systems, or synthetic training devices Supply Chain Support Engineering or Product Support background Knowledge or experience of Logistics Support Analysis Ability to obtain and hold UK SC security clearance Desirable Qualifications & Experience Experience supporting military or defence environments Knowledge of Supply Chain Engineering or advanced LSA techniques Ability to read and interpret aircraft drawings and technical documentation Experience authoring support product documentation Degree (or equivalent experience) in a relevant engineering discipline Strong stakeholder management skills and ability to identify optimisation opportunities Proven focus on first-time quality Experience with international support standards such as Def Stan 00-600 or ASD/AIA S-Series ILS specifications Additional Information This is a UK-based role with no sponsorship available Candidates must have the legal right to work in the UK immediately Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

V7 are working with a highly reputable client within the water industry, who due to significant growth are seeking a Document Controller to join the business on a permanent basis. On offer is a salary of 40,000 plus benefits. You will be joining a thriving business, offering excellent, long-term progression opportunities. Key duties: Support the development, implementation and maintenance of the document control processes and procedures within the Company Projects Compile all O&M Manuals Compile all H&S files and Asset Integration Manuals for all client delivery projects Monitoring of documentation progress in accordance with any agreed schedule, to ensure any possible delay is immediately highlighted Issuing of the progress reporting on the status of the documents Ensure the use of standardised forms and templates across the Project Work closely with Project Managers to ensure all documentation is completed to meet client expectations. Support with ad-hoc administrative tasks To apply for this role please submit a copy of your CV. V7 Recruitment are an equal opportunities employer and are acting as an employment agency in relation to this vacancy. V7 Recruitment is an equal opportunities employer and does not discriminate on the grounds of age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applications will be considered solely on merit and suitability for the role. Please note that by applying for this position you are giving consent for V7 Recruitment to process and store your personal data in line with our Privacy Policy. We may contact you about this and other suitable opportunities. You can request your data to be removed at any time by contacting us.

Finance Business Partner - PE-Backed Business Services Group - Central London (3-4 days in office) - Salary: £80,000-£85,000 A private-equity backed, buy-and-build, business services organisation in Central London is seeking a commercially minded Finance Business Partner to join its growing team. This is a fast-paced, highly influential role where you will work closely with department managers across the organisation, collaborate directly with the CFO, and play a key part in driving performance during an exciting phase of acquisition-led growth. This position goes well beyond traditional reporting and forecasting. It is centred on true business partnering, operational analysis, and challenging financial drivers - particularly labour and operational costs - to support value creation in a scaling environment. You will be working with senior stakeholders across operations, commercial teams, and central functions. A little more about the role Business Partnering & Strategic Support Act as a trusted Finance Business Partner to operational and commercial leaders Work closely with the CFO to provide analysis that informs strategic and operational decisions Translate complex financial data into clear insights that non-finance stakeholders can act on. Financial & Operational Analysis Identify trends, risks, and opportunities across key performance areas Highlight cost-saving opportunities and support implementation of performance improvements Planning & Forecasting Support the budgeting, forecasting, and rolling forecast processes with a strong commercial lens Develop robust financial models that support decision-making in a buy-and-build environment Provide challenge and pushback where necessary to maintain financial discipline. Process & Performance Improvement Contribute to strengthening FP&A processes as the business scales Support integration and performance tracking of newly acquired businesses Enhance the visibility of KPIs and operational drivers for senior leadership A little bit about you Fully qualified accountant (ACA / ACCA / CIMA) Proven experience in a genuine Finance Business Partner role Strong commercial mindset with the confidence to challenge stakeholders at all levels Experience analysing labour costs, operational metrics, or similar cost-driven environments Excellent communication and relationship-building skills Ambitious, proactive, and comfortable operating in a dynamic PE-backed setting Finance Business Partner - PE-Backed Business Services Group - Central London (3-4 days in office) - Salary: £80,000-£85,000

Job Description:- We are looking for a skilled Java Developer with strong Golang experience to design, develop, and maintain high-quality backend applications. You will work closely with cross-functional teams to build scalable, reliable, and performant systems. Key Responsibilities Design, develop, and maintain backend services using Java and Golang Write clean, efficient, and well-documented code following best practices Build and consume RESTful APIs and microservices Collaborate with product managers, architects, and frontend developers Participate in code reviews and contribute to technical design discussions Optimize application performance, scalability, and reliability Troubleshoot, debug, and resolve production issues Contribute to CI/CD pipelines and automated testing efforts Required Qualifications Strong experience in Java (Java 8+) Hands-on experience with Golang in production environments Solid understanding of JVM internals and object-oriented design principles Experience with frameworks such as Spring / Spring Boot Familiarity with REST APIs, microservices architecture, and distributed systems Experience with relational and/or NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB) Knowledge of version control systems (Git) Understanding of unit testing and integration testing frameworks

The Digital Marketing Manager will be responsible for managing and developing digital platforms, ensuring that systems, processes and integrations effectively engagement and activity. You will drive the organisation's digital strategy, delivering innovative digital fundraising and engagement opportunities. Client Details Charity based in the South. Description The Digital Marketing Manager will manage the website and digital platforms, oversee social media and email marketing activity, lead with a data first approach to all digital advertising and deliver engaging content to achieve fundraising and engagement goals. You will work collaboratively to ensure digital platforms, processes and integrations are optimised. You will be a story-teller, overseeing the production and delivery of engaging multi-channel content. Profile You will have the following experience: An experienced digital marketing manager with a data-driven approach An innovative, practical and creative problem-solver Confident use of Content Management Systems, email marketing platforms, social media management and marketing tools and analytics Job Offer 45,000 basic salary + benefits This is a full-time on-site role based in Surrey.

Job Title: Project Manager - Transaction Monitoring Contract Type: Fixed Term Contract Contract Length: 6 Months (Potential to extend up to 2 years) Working Pattern: Full Time Location: London (Hybrid) Are you a seasoned Project Manager with a robust background in financial crime compliance? Our client, a leading organisation in the financial services sector, is on the lookout for a highly skilled Project Manager specialising in AML Transaction Monitoring. This is an exceptional opportunity to lead transformative initiatives aimed at enhancing capabilities in detecting and preventing money laundering and terrorist financing. Key Responsibilities: Lead the end-to-end delivery of AML Transaction Monitoring transformation initiatives, ensuring alignment with regulatory expectations and business objectives. Oversee system upgrades, model tuning, data integration, and workflow automation. Coordinate with cross-functional teams (Technology, Operations, Risk, Compliance, Data, and Business Units) to ensure cohesive execution. Define and manage governance, reporting, and risk management frameworks throughout the project lifecycle. Plan and execute all project artefacts, including business cases, regulatory requirements, project roadmaps, and budgets. Identify, escalate, and manage risks and issues, ensuring minimal impact on business operations and customers. Ensure all deliverables comply with organisational standards and withstand regulatory scrutiny. Adapt to ongoing changes, documenting impacts and formulating mitigation plans as necessary. Focus on delivering and realising the project's benefits while maintaining high standards of quality and efficiency. Qualifications and Skills: Bachelor's degree or equivalent experience; industry-recognised project management qualifications (e.g., PMP, APM) preferred. Over 10 years of proven project management experience within financial crime, compliance, or risk functions in a corporate or investment banking environment. Strong knowledge of AML best practises, particularly in trade finance, correspondent banking, and cross-border transactions. In-depth understanding of Transaction Monitoring risk assessment and escalation procedures. Experience working with regulators, auditors, and internal compliance teams. Exceptional interpersonal skills, with the ability to lead, motivate, and negotiate effectively. Strong communication skills, both written and oral, with a diplomatic approach to challenges. Experience in team building and management, fostering a collaborative environment. Practical and hands-on attitude, ready to engage in tasks to achieve project goals. Ability to work under pressure and manage multiple deadlines effectively. Why Join Us? This role presents a unique opportunity to shape the future of financial crime compliance within a dynamic organisation. You will work alongside a team of dedicated professionals committed to excellence and innovation in the financial services industry. If you are ready to take on a challenge and lead impactful change initiatives, we want to hear from you. Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply now and be a part of transformative change in financial crime compliance! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Parts Advisor - Normanton area Franchised motor dealership Our client, a well-respected main dealer, is looking to recruit a Parts Advisor to join them at their Distribution Centre. We are seeking candidate whose excellent communication skills make them stand out from the crowd. The right candidate must be numerate and literate with a prompt, courteous and professional manner, and excellent IT skills. Reporting to the Parts Manager, you will undertake the receiving and processing of telephone and internet orders, ensuring customer accounts are managed effectively and integration with other departments to maintain a smooth operation. With a generous rewards and structured approach to training and development, they offer real job security and every opportunity to progress. In addition to receiving a competitive salary, for the right candidate this position will offer: Industry leading package 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website 42 Hour week Basic salary from 27,780 + bonus Apply in confidence today! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Software Developer to join our growing Integrations and Decisioning team. Day to Day You'll Be: Design and build reliable backend systems and infrastructure tooling Use TDD to write high-quality, maintainable code and build out automated test suites Own reliability, observability, and performance of key services Collaborate with clients to understand requirements, debug issues, and propose solutions Drive improvements to system architecture, automation, and deployment processes Mentor junior developers and contribute to a strong engineering culture Take ownership of problems-investigate, iterate, and fix Essential Skills & Experience: Strong programming skills in Node.js or similar backend language Understanding of TDD and a focus on automated testing Comfort working directly with clients to gather requirements and debug issues Strong problem-solving skills and a desire to understand the root cause of complex issues Clear communicator-both in writing and on calls Desirable Skills & Experience: Experience owning backend systems in production environments Experience with Cloud Platforms AWS or GCP Infrastructure-as-code, CI/CD, and observability tooling Experience scaling systems under sustained load Contributions to internal tooling or open source Experience with large datasets and machine learning models Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together. Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) Job Title Sr Engineer, Software Development

Senior Engagement Manager Location: Telford or Worthing - 2 days on site per week 6 months (Apply online only) per day - Umbrella only Candidates must be eligible for SC clearance An Engagement Manager is required to manage a number of Engagements. There is a wide range of services that are supported, maintained in this exciting, challenging, role. The role will include: Senior Stakeholder management across multiple areas of the business SoW creation and management of our deliverables to the client Responsibility for actuals, forecasts, budget management, month-end reporting Co-ordination and management of project team members Dealing with people issues and ensuring the engagement has the right resources Management of all aspects of delivery including risks, issues, scope, cost and timeline Regular progress and financial reporting for T&M and Fixed price commercial arrangements Creation and management of Microsoft project planning An Engagement Manager specialising in platform deliveries occupies a pivotal role at the intersection of client relationships, project management, technical oversight, and strategic vision. This role is tasked with steering complex platform initiatives to success, ensuring seamless integration, client satisfaction, and commercial viability. Key skills Experience of Agile / Waterfall methodologies Good communicator, ability to influence, mentor and coach others Excellent team working skills Strong financial management including being able to grow the engagement Ability to work under own initiative Excellent consulting and customer facing skills Technical knowledge/expertise: Familiarity with enterprise platforms (e.g., SAP, ServiceNow), custom solutions, and third-party integrations. Understanding of cloud services (AWS, Azure, GCP) and migration strategies. Knowledge of data management, cybersecurity best practices, and regulatory compliance. Experience in DevOps, CI/CD pipelines, and platform operations. Awareness of emerging technologies such as AI, machine learning etc Responsibilities: Serve as the primary point of contact for clients during platform delivery initiatives. Define and document scope, objectives, and deliverables in partnership with clients and technical teams. Develop and maintain detailed project plans, status updates, and risk assessments. Coordinate resource allocation, onboarding, and performance management across delivery teams. Facilitate regular progress reviews, retrospectives, and lessons learned sessions. Drive quality assurance, user acceptance testing, and post-launch support. Champion change management and adoption strategies to maximise platform value. Report on key performance indicators and engagement outcomes to internal leadership.

UK Remote (occasional London visits) (programme runs until April 2027) A global technology driven organisation is delivering a major multi year transformation and is looking for an experienced Project Manager to lead key initiatives across developer experience, automation, and identity modernisation. You ll play a central role in delivering a new self service developer platform while supporting the onboarding of multiple products into a unified identity ecosystem. What You ll Do Lead complex projects end to end, from planning through to benefits realisation Own delivery roadmaps, milestones, and outcome metrics Coordinate cross functional teams across product, engineering, data, and business functions Maintain strong stakeholder alignment and clear communication Manage multiple workstreams, including technology delivery, change, operations, and customer migration Apply Agile practices and ensure integration with the wider technology landscape Oversee budgets, forecasting, resourcing, and risk management Drive continuous improvement and promote best practice delivery What You ll Bring Experience delivering complex, product focused transformation projects Strong stakeholder management and influencing skills Ability to turn strategy into structured delivery plans Excellent analytical and problem solving abilities Experience managing budgets, resources, and schedules Background in Agile, Lean, or SAFe Familiarity with Jira, Confluence, Aha, or MS Project Experience with AI related products is a bonus Why Apply Be part of a major, high impact transformation programme Work remotely with flexibility - you will be required to come into London from time to time Collaborate with global teams on cutting edge technology initiatives For immediate consideration, forward an up-to-date CV today to discuss circumstances confidentially.

We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The IT Platform Manager, part of the Technology & Data management team, leads the operation and maintenance of existing systems and integrates new platforms into business as usual (BAU). This role ensures smooth system integration, strengthens IT service performance and reliability, and supports business innovation. Key duties include managing service levels, performance reporting and management, solution development, proactive problem resolution and people development. The IT Platform Manager collaborates with TTD members to ensure effective technology delivery for business benefit. This role builds strong relationships with Business Product Owner(s) and stakeholders at all levels to enhance service offerings and deliver reliable solutions. Responsibilities include driving continuous improvement, maximising efficiency, developing resource plans, and supporting agile project delivery methodologies. This role is part of Technology & Information where you'll help us give colleagues the infrastructure, support and insight they need to be brilliant. What you'll achieve Establish, maintain, and manage relationships with all stakeholders, including but not limited to Business Product Owners, operation SMEs, external technology partners, and operational suppliers. Manage a diverse team to support and administer IT managed systems for internal and external customers, ensuring necessary skills are maintained, developing best ways of working in the team and across team and department. Proactive engagement with the business stakeholders and Product Owners to identify a continuous improvement programme for the managed systems, improving performance, efficiency, functionality and business utility Lead the design, development, and release process for designated platforms, maintaining the product development roadmap and backlog in collaboration with Business Product Owners. Responsible for platform security, license optimisation, upgrades, feature releases, capacity management, user access provisions, backups, and disaster recovery requirements. What you'll bring Essential skills Experience working within ITIL environments, ensuring adherence to industry-standard frameworks for managing IT services and aligning IT processes with business needs. Demonstrates a strong background in supporting various IT applications and adhering to best practices throughout the software lifecycle, including troubleshooting, upgrade implementation, and resolving incidents efficiently. Well-versed in agile methodologies, having contributed to projects that utilise iterative development cycles, continuous improvement approaches, and cross-functional collaboration to deliver high-quality solutions. Has a proven track record of successfully leading diverse teams, overseeing vendor relationships, and mentoring staff junior members to foster growth, knowledge sharing, and optimal team performance. Proven experience interacting directly with end users for both projects and day to day work activities Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

SAP SD/LE Consultant Location: Surrey Contract Type: 12-Month Fixed Term Contract Salary Range: £40,000 - £47,000 (Depending on experience) Reports To: Head of ERP Group DEPARTMENT OVERVIEW The role provides specialist functional consulting and identifies strategic business opportunities across the European subsidiaries of a global leader in the FMCG sector. You will be part of a high-performing team ensuring that the technology driving the supply chain is both robust and future-proof. PURPOSE OF THE JOB Process Expertise: This role requires comprehensive knowledge of Order to Cash (OTC) business practices, complemented by a foundational understanding of Procure to Pay (P2P) processes within the SAP environment. Business Enablement: You will be responsible for supporting key business initiatives in sales and logistics, actively participating in projects to design and deliver innovative, scalable solutions. Internal Consultancy: You will leverage deep SAP application knowledge to act as an internal consultant, successfully bridging the gap between technical system capabilities and evolving business requirements. Technical Integration: You will be expected to demonstrate expert process knowledge in EDI, ALE, and IDOC to ensure seamless data exchange across the global landscape. KEY ACCOUNTABILITIES In-House Support: Provide functional support via the internal ticketing system for all user requests regarding the global ERP landscape. Consulting: Act as a functional expert for internal customer requests; liaise with users to identify issues and requirements to provide "To-Be" solutions. Integration: Oversee SD/MM interfaces and manage the overlap with FI/CO and other functional areas. Business Mapping: Understand the company's business processes and effectively map system functionality to meet these requirements. Process Improvement: Identify "weak spots" in current workflows and provide training to end-users for improved process efficiency. Governance & Reporting: Provide risk and compliance reports to senior management, advising on how to improve identified areas. Project Management: Manage, plan, and prioritise tasks to achieve agreed deadlines and meet complex user requirements. Collaboration: Work within multi-disciplinary teams on major projects, contributing expertise to ensure successful project completion. Adaptability: Thrive in a fast-paced environment, showing a willingness to learn new functional areas as the business evolves. KEY LIAISONS European Regional Subsidiaries European Headquarters Global Technology Centres Global Systems Integration Partners EDUCATION & EXPERIENCE Essential Education: Educated to degree level or equivalent. SAP Expertise: Advanced skills in SAP SD/LE/MM. Ability to lead workshops and meetings regarding SD/LE and EDI consulting. Technical Skills: Strong knowledge of EDI, IDOC, and ALE technology. Lifecycle Experience: At least one full life cycle implementation as a SAP Functional Consultant (or Power User), or a minimum of 2 years in a dedicated support role. Industry Background: Experience in the Retail or High-Tech product sales sectors. Communication: Excellent verbal and written communication skills with high-quality presentation abilities. Advantageous Experience with S/4HANA and Fiori Apps (specifically aATP in SD, or TM in LE). Previous experience in a large-scale, multi-national support environment. Project management experience involving digital strategy or agile development. SKILLS AND ATTRIBUTES Self-motivated, professional, and dedicated to customer care. Ability to liaise with stakeholders at all levels, including senior board members. A holistic understanding of the system landscape to conduct both process innovation and system integration. Comfortable in a largely autonomous role, reporting into senior IT and business managers. Willingness to travel within Europe or Globally as required.

Group Service Director Location: Bath Hybrid (Client Travel as Required)Salary: Circa £80,000 - £100,000 (dependent on experience) Bonus BenefitsReporting to: Chief Operating Officer The Opportunity This is a pivotal, high-visibility leadership role created to architect and scale the Service division into a best-in-class, customer-centric engine for growth and retention. Currently a department with c. £8m turnover, you will be responsible for executing an ambitious plan to grow this to c. £24m over the next three years. This is a unique opportunity to build, shape, and lead a function from the ground up, embedding a high-performance culture and scalable operating model that will support the business's ongoing expansion, both organically and through acquisition. Purpose of the Role To provide strategic and operational leadership for the Service function, ensuring the delivery of exceptional, compliant, and profitable service across all companies (Fire, Security, Electrical). You will be the driving force behind our service culture, leveraging technology and data to optimise performance, ensure regulatory compliance, maximise client retention, and identify revenue growth opportunities through upselling and cross-selling. Key Responsibilities Strategic Leadership & Commercial Growth: Develop and execute the strategic growth plan for the Service division, aligning with overall business objectives. Drive commercial performance through expert management of service contract portfolios, including negotiation, renewals, and pricing strategies. Build a service function agile enough to integrate new business lines and acquired companies seamlessly. Identify and capitalise on opportunities for revenue growth through proactive account management, upselling of additional services, and cross-selling across the portfolio (Fire, Security, Electrical). Operational Excellence & Service Delivery: Assume full P&L and operational accountability for the Service division. Design, implement, and manage robust processes and operating models to ensure consistent, efficient, and high-quality service delivery. Ensure all team activities meet and exceed Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and contractual obligations. Lead and inspire a multi-layered team, fostering a culture of accountability, proactive problem-solving, and exceptional customer service. Establish and maintain comprehensive dashboards and reporting systems to monitor performance, identify trends, and drive data-led decision-making and continuous improvement. Compliance, Quality & Safety: Serve as the ultimate authority on service compliance, ensuring all activities adhere to relevant industry regulations and standards. Maintain and enhance all necessary company and individual accreditations. Embed a culture of absolute integrity and safety in all service operations. People & Culture Leadership: Build, mentor, and lead a high-performing, motivated service team. Recruit key talent as the department scales. Champion our core values, embedding a customer-centric and collaborative team spirit at every level. Act as a change leader, effectively managing restructuring, process evolution, and integration activities. Collaborate closely with HR, Fleet, Operations, Finance, and other support functions to align goals, control costs, and implement improvements. Stakeholder Engagement: Act as a key ambassador for the Service function, presenting at board level and influencing strategy. Build and maintain strong, strategic relationships with key clients, ensuring high levels of satisfaction and retention. Work closely with the sales and business development teams to support client retention and new contract wins. Person Specification - Essential Experience & Skills: Proven senior leadership experience (e.g., Service Director, Head of Service) within the Fire & Security sector. Expertise in running multi-region service operations. Experience in Electrical Compliance is highly advantageous. Demonstrable experience of leading large, multi-layered operational/service teams within a technical, field-based environment. (Service contracts, SLAs, reactive works, maintenance delivery etc). P&L Accountability track record. Strong track record in service contract management, P&L accountability, commercial negotiation, and driving revenue growth through retention and account development. Possess the ability to challenge engineers, managers and coordinators on technical business aspects, industry standards and best practice in relation to QHSE. In-depth working knowledge of accredited environments (NSI, BAFE, SSAIB, NICEIC etc.) and the relevant British Standards and regulations governing Fire, Security, and Electrical services. Proven ability to design, build, and scale service operations. Experience in integrating acquired businesses or new service lines is highly desirable. Data-Driven Leader: Adept at using service management software, dashboards, and data analytics to drive performance, efficiency, and strategic decision-making. Change Agent: Excellent change management skills, with experience in restructuring teams and embedding new processes and cultures. Entrepreneurial Mindset: A forward-thinking, hands-on, and dynamic leader who is both strategic and execution-focused. Personal Attributes: Exceptional communication, influencing, and leadership presence. Resilient, agile, and able to thrive in a fast-paced, growth-oriented environment. Unquestionable integrity and a commitment to transparency. A passionate advocate for customer service excellence. A collaborative leader who builds strong relationships across all levels of the business.

Harris Hill is thrilled to partner with Christian Aid, to hire their new Web Optimisation Manager, to work in either London, Cardiff, Edinburgh or Warrington. The Web Optimisation Manager is a strategic, user-focused digital optimisation specialist with strong experience in SEO, CRO and UX on large or complex websites. You are confident using data and insight to diagnose issues, test improvements and demonstrate impact particularly in fundraising or purpose-led environments. By combining strong SEO leadership , CRO and UX expertise , and advanced analytics, you will identify performance issues, diagnose barriers to engagement, and deliver measurable improvements always putting users first and aligning with Christian Aid s values. Key responsibilities: Develop and implement technical SEO, AEO, and site architecture strategies to improve platform health and attract relevant traffic. Deliver key technical SEO projects (crawlability, indexation, schema, site performance), alongside audits, keyword and competitor research, and backlink analysis. Lead tag management, server-side tagging and customer data platform integration to ensure accurate tracking. Review and optimise user journeys, UX and CRO, identifying conversion barriers and using behavioural insights, A/B testing and technical improvements to maximise impact. Line manage and support a Digital Performance Advisor, fostering a high-performing, insight-led team Essential experience and skills: Strong experience in technical SEO, CRO and UX, with a proven track record of improving user journeys and conversion is essential Experience working with charities and non-profit organisations Highly proficient in Google Analytics 4, SEMrush (or equivalent), Google Tag Manager, Hotjar or Contentsquare, Power BI and Looker Studio Experience developing and delivering CRO strategies, including A/B and multivariate testing Working knowledge of CMS platforms such as Drupal, with basic HTML and CSS understanding Confident people manager with experience leading and coaching specialists Closing date- Rolling. Applications are now being reviewed on a rolling basis. Please apply today! Salary and location - £48,937 in London (Waterloo). £44,056 in Cardiff, Edinburgh, Warrington. Hybrid working- 2 days in the office, 3 days working from home. Full-time, permanent. Snapshot of their benefits- 25 days holiday, plus bank holidays, increasing with length of service. Career break after 2 years of service. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.