Site Financial Controller Billingham (Home of McCoys, POM-BEAR, and more!) On-site FTC - 15-month maternity cover Join our snack-loving team We're looking for a Site Financial Controller to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role As Site Finance Controller, you'll play a central role in our Teesside Site Leadership Team, partnering with the Plant Manager and colleagues across Operations, Supply Chain and Finance. Your insight, challenge and support will help drive strong P&L performance, deliver site KPIs and enable confident, responsible decision-making. You'll lead the financial planning, budgeting and forecasting processes for one of our largest and most complex manufacturing sites, home to over 700 colleagues and around £210m turnover. You'll shape and influence the site strategy, provide high-quality financial reporting, and ensure robust financial governance across all operations. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £7,500 annual car allowance. Annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Providing strategic financial leadership to the Site Leadership Team , shaping the site OGSM and G2G targets, interpreting performance trends, and ensuring plans are grounded in robust financial insight and aligned to KP Snacks and Intersnack Group priorities Leading site-wide financial planning, budgeting and forecasting , covering primes, overheads, labour, logistics, capital investment and restructuring activity, ensuring assumptions are sound and stakeholders are aligned and accountable Driving high-quality, insight-led financial reporting , including weekly flash results, monthly accounts, variance analysis, waste performance, KPI trends and risk/opportunity assessments that support timely and effective decision-making Owning and challenging site cost performance , analysing standard cost variances, material usage, labour efficiency, overhead absorption, waste streams and project delivery to identify constraints, improvement opportunities and cost drivers Ensuring strong, compliant financial governance , overseeing accruals, prepayments, inventory reconciliation, year end processes, audit requests, balance sheet integrity, capital appraisals, fixed asset management and adherence to Group accounting standards Shaping and enabling change activity , supporting NPD launches, packaging changes, product transfers, tender costing requirements and capital installations, including end to end financial tracking of benefits, risks and delivery Upskilling colleagues across the site , developing the capability of two Site Accountants and building wider financial understanding across Operations and Supply Chain to drive data-led decision-making and support the site's loss analysis journey Driving continuous improvement in finance processes , simplifying ways of working, enhancing financial insight, improving speed and accuracy, and supporting the site's development through digitalisation, standardisation and best-practice sharing Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Qualified accountant status: CIMA, ACCA, ACA or CA FMCG experience - ideally within food manufacturing. Strong planning, budgeting and forecasting experience, with the ability to challenge assumptions and influence stakeholders Deep management accounting expertise, including variance analysis, standard costing, labour and overhead absorption, and performance reporting Knowledge of ERP systems (JD Edwards advantageous) and advanced Excel capability Experience leading and developing people, with a collaborative and inclusive leadership style Strong financial governance, audit and compliance understanding, with the ability to maintain high-quality controls and processes A confident, commercially-minded approach, with the ability to translate data into meaningful insight for non-financial stakeholders
Feb 08, 2026
Full time
Site Financial Controller Billingham (Home of McCoys, POM-BEAR, and more!) On-site FTC - 15-month maternity cover Join our snack-loving team We're looking for a Site Financial Controller to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role As Site Finance Controller, you'll play a central role in our Teesside Site Leadership Team, partnering with the Plant Manager and colleagues across Operations, Supply Chain and Finance. Your insight, challenge and support will help drive strong P&L performance, deliver site KPIs and enable confident, responsible decision-making. You'll lead the financial planning, budgeting and forecasting processes for one of our largest and most complex manufacturing sites, home to over 700 colleagues and around £210m turnover. You'll shape and influence the site strategy, provide high-quality financial reporting, and ensure robust financial governance across all operations. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £7,500 annual car allowance. Annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Providing strategic financial leadership to the Site Leadership Team , shaping the site OGSM and G2G targets, interpreting performance trends, and ensuring plans are grounded in robust financial insight and aligned to KP Snacks and Intersnack Group priorities Leading site-wide financial planning, budgeting and forecasting , covering primes, overheads, labour, logistics, capital investment and restructuring activity, ensuring assumptions are sound and stakeholders are aligned and accountable Driving high-quality, insight-led financial reporting , including weekly flash results, monthly accounts, variance analysis, waste performance, KPI trends and risk/opportunity assessments that support timely and effective decision-making Owning and challenging site cost performance , analysing standard cost variances, material usage, labour efficiency, overhead absorption, waste streams and project delivery to identify constraints, improvement opportunities and cost drivers Ensuring strong, compliant financial governance , overseeing accruals, prepayments, inventory reconciliation, year end processes, audit requests, balance sheet integrity, capital appraisals, fixed asset management and adherence to Group accounting standards Shaping and enabling change activity , supporting NPD launches, packaging changes, product transfers, tender costing requirements and capital installations, including end to end financial tracking of benefits, risks and delivery Upskilling colleagues across the site , developing the capability of two Site Accountants and building wider financial understanding across Operations and Supply Chain to drive data-led decision-making and support the site's loss analysis journey Driving continuous improvement in finance processes , simplifying ways of working, enhancing financial insight, improving speed and accuracy, and supporting the site's development through digitalisation, standardisation and best-practice sharing Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Qualified accountant status: CIMA, ACCA, ACA or CA FMCG experience - ideally within food manufacturing. Strong planning, budgeting and forecasting experience, with the ability to challenge assumptions and influence stakeholders Deep management accounting expertise, including variance analysis, standard costing, labour and overhead absorption, and performance reporting Knowledge of ERP systems (JD Edwards advantageous) and advanced Excel capability Experience leading and developing people, with a collaborative and inclusive leadership style Strong financial governance, audit and compliance understanding, with the ability to maintain high-quality controls and processes A confident, commercially-minded approach, with the ability to translate data into meaningful insight for non-financial stakeholders
Process Technology Manager - Potato Chip Billingham (Home of McCoys, POM-BEAR, Discos, and more ) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for a Process Technology Manager to join KP Snacks at our Billingham site. This is a great opportunity for a recognised snack foods process expert who enjoys working at the intersection of technology, manufacturing and innovation, and who wants to support and influence how process engineering capability is developed and embedded within KP Snacks and our wider Intersnack Group. About the role This specialist role will bring more process engineering capability expertise across priority programmes within KP Snacks. Acting as a subject matter expert, you will further deepen your snack food processing knowledge whilst play a critical role to support the implementation of new advanced process engineering technologies, embed best practice, and further strengthen long-term capability at one of our largest UK manufacturing sites. Working closely with UK and Intersnack site & technical teams, you will be focussed on leading process capability requirements for mid-term NPD and optimisation programmes and sustainability priorities, initially centred on agronomy sourcing/preparation and oil/fry technologies. You'll play a key role in further strengthening R&D and Manufacturing team interfaces, partnering with external suppliers, and play contributory and influencing role in subject matter expert discussions to drive UK/Intersnack best practice across our UK technical network. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £6,000 annual car allowance. Annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Lead and influence process capability design for mid-term NPD programmes, ensuring the right technologies, methods and standards are in place to support safe, consistent and efficient delivery Provide expert technical insight and recommendations , working with internal teams and external partners to identify, trial and implement new and improved process technologies Support sustainability and continuous improvement , contributing to carbon and waste reduction initiatives through data-led analysis, trials, RCA and optimisation activity Build capability across the business , coaching and supporting colleagues across R&D, Technical, Engineering and Manufacturing to strengthen long-term performance and consistency Maintain strong industry and category awareness , enabling the business to leverage process technologies to better influence product design, quality, efficiency and competitive performance. Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: A degree or Masters in Food Engineering, Chemical Engineering or another STEM field - or significant relevant industry experience Strong experience in process engineering or process development within FMCG or food manufacturing Knowledge of food processing technologies and an awareness of emerging industry trends Experience working across multiple sites or regions, ideally with involvement in commissioning, line installation or change management Confidence in experimental design, problem solving and root cause analysis Experience managing a varied project portfolio and working with multiple stakeholders A valid driving licence and willingness to travel between sites
Feb 08, 2026
Full time
Process Technology Manager - Potato Chip Billingham (Home of McCoys, POM-BEAR, Discos, and more ) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for a Process Technology Manager to join KP Snacks at our Billingham site. This is a great opportunity for a recognised snack foods process expert who enjoys working at the intersection of technology, manufacturing and innovation, and who wants to support and influence how process engineering capability is developed and embedded within KP Snacks and our wider Intersnack Group. About the role This specialist role will bring more process engineering capability expertise across priority programmes within KP Snacks. Acting as a subject matter expert, you will further deepen your snack food processing knowledge whilst play a critical role to support the implementation of new advanced process engineering technologies, embed best practice, and further strengthen long-term capability at one of our largest UK manufacturing sites. Working closely with UK and Intersnack site & technical teams, you will be focussed on leading process capability requirements for mid-term NPD and optimisation programmes and sustainability priorities, initially centred on agronomy sourcing/preparation and oil/fry technologies. You'll play a key role in further strengthening R&D and Manufacturing team interfaces, partnering with external suppliers, and play contributory and influencing role in subject matter expert discussions to drive UK/Intersnack best practice across our UK technical network. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £6,000 annual car allowance. Annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Lead and influence process capability design for mid-term NPD programmes, ensuring the right technologies, methods and standards are in place to support safe, consistent and efficient delivery Provide expert technical insight and recommendations , working with internal teams and external partners to identify, trial and implement new and improved process technologies Support sustainability and continuous improvement , contributing to carbon and waste reduction initiatives through data-led analysis, trials, RCA and optimisation activity Build capability across the business , coaching and supporting colleagues across R&D, Technical, Engineering and Manufacturing to strengthen long-term performance and consistency Maintain strong industry and category awareness , enabling the business to leverage process technologies to better influence product design, quality, efficiency and competitive performance. Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: A degree or Masters in Food Engineering, Chemical Engineering or another STEM field - or significant relevant industry experience Strong experience in process engineering or process development within FMCG or food manufacturing Knowledge of food processing technologies and an awareness of emerging industry trends Experience working across multiple sites or regions, ideally with involvement in commissioning, line installation or change management Confidence in experimental design, problem solving and root cause analysis Experience managing a varied project portfolio and working with multiple stakeholders A valid driving licence and willingness to travel between sites
Strengthen every partnership. Build with intention. Drive customer success. The Customer Success Manager will play a key role in driving product adoption, strengthening customer relationships, and ensuring our solutions deliver meaningful value. You'll perform as a trusted advisor to customers throughout product and service implementation - providing consulting, support, and guidance that drives high adoption levels.Acting as the primary point of contact between customers and internal departments, you'll proactively identify new sales, upsell, and cross sell opportunities and pass them to the sales team, ensuring overall customer satisfaction.Using data and insights gained from every customer interaction, you'll create new opportunities, shape strategic actions, and contribute to long term success through strong partnership, collaboration, and customer-focused execution.We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives , and believes that great leadership starts with listening.If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real difference. Why You'll Love Working Here Here's a list of some of our perks but what really sets us apart is the way we work together. We're big on trust, transparency, and making space for moments that matter.• Hybrid working. • Private healthcare, matched pension, enhanced parental & family leave. • "Moments that matter" paid time off (yes, even for your pet's birthday). • Four Business Resource Groups supporting inclusion and belonging. • Clear progression paths and benchmarked salaries. • Sustainability - we're building a greener future. We've reduced energy consumption in our UK offices by 19.2% year-on-year - it's not just a goal, it's a commitment. • A culture that values every voice and celebrates diverse perspectives. • These values drive everything we do, they're not just posters on the wall: • Own it • Grow and Win • Dare to Go • Do the Right Thing We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask. What You'll Be Doing Create workplans for each account assigned in order to drive Customer Success initiatives. Engage constantly with customers to keep track of product adoption and consumption levels. Promptly attend customer escalations and act as a centre of contact to engage other departments as required. Log all activity related to the accounts and opportunities generated in the corresponding platforms. Execute product training according to customer needs. Analyse customer and account data to identify areas of improvement and set action plans. Provide valuable insight to the company based on the data and information obtained from customer interactions. What You'll Bring We're not looking for perfection - we're looking for passion, purpose , and a track record of making things happen. Demonstrates complex problem solving, critical thinking, and decision making skills. Communicates clearly and conveys necessary information effectively. Interacts confidently and professionally with higher levels of management. Communicates clearly and collaborates effectively with individuals at all levels. Negotiates skillfully and promotes/sells ideas persuasively. Possesses strong organisational and time management skills, driving tasks to completion. Collaborates effectively and builds solid, productive working relationships with others.If you're excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration, apply now and let's do great things together. Key Skills At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Feb 08, 2026
Full time
Strengthen every partnership. Build with intention. Drive customer success. The Customer Success Manager will play a key role in driving product adoption, strengthening customer relationships, and ensuring our solutions deliver meaningful value. You'll perform as a trusted advisor to customers throughout product and service implementation - providing consulting, support, and guidance that drives high adoption levels.Acting as the primary point of contact between customers and internal departments, you'll proactively identify new sales, upsell, and cross sell opportunities and pass them to the sales team, ensuring overall customer satisfaction.Using data and insights gained from every customer interaction, you'll create new opportunities, shape strategic actions, and contribute to long term success through strong partnership, collaboration, and customer-focused execution.We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives , and believes that great leadership starts with listening.If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real difference. Why You'll Love Working Here Here's a list of some of our perks but what really sets us apart is the way we work together. We're big on trust, transparency, and making space for moments that matter.• Hybrid working. • Private healthcare, matched pension, enhanced parental & family leave. • "Moments that matter" paid time off (yes, even for your pet's birthday). • Four Business Resource Groups supporting inclusion and belonging. • Clear progression paths and benchmarked salaries. • Sustainability - we're building a greener future. We've reduced energy consumption in our UK offices by 19.2% year-on-year - it's not just a goal, it's a commitment. • A culture that values every voice and celebrates diverse perspectives. • These values drive everything we do, they're not just posters on the wall: • Own it • Grow and Win • Dare to Go • Do the Right Thing We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask. What You'll Be Doing Create workplans for each account assigned in order to drive Customer Success initiatives. Engage constantly with customers to keep track of product adoption and consumption levels. Promptly attend customer escalations and act as a centre of contact to engage other departments as required. Log all activity related to the accounts and opportunities generated in the corresponding platforms. Execute product training according to customer needs. Analyse customer and account data to identify areas of improvement and set action plans. Provide valuable insight to the company based on the data and information obtained from customer interactions. What You'll Bring We're not looking for perfection - we're looking for passion, purpose , and a track record of making things happen. Demonstrates complex problem solving, critical thinking, and decision making skills. Communicates clearly and conveys necessary information effectively. Interacts confidently and professionally with higher levels of management. Communicates clearly and collaborates effectively with individuals at all levels. Negotiates skillfully and promotes/sells ideas persuasively. Possesses strong organisational and time management skills, driving tasks to completion. Collaborates effectively and builds solid, productive working relationships with others.If you're excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration, apply now and let's do great things together. Key Skills At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Deputy Director National Forecasting and Warning Service The Environment Agency exists to protect and enhance our natural world, creating healthier places for people and wildlife while supporting sustainable development for generations to come. Since 1996, the EA has grown into a nationwide organisation of more than 12,000 dedicated professionals, with a head office in Bristol and teams based across England, all working together to safeguard the environment. The Environment Agency are now looking for a leader who can help drive one of our most vital national services. As Deputy Director National Forecasting and Warning Service, you will: Deliver high quality, efficient, round the clock forecasting and warning services that operate 24/7/365. Develop and strengthen our national forecasting capability to meet the accelerating impacts of climate change and rising environmental risks-while responding to the needs of communities, partners and public safety. Identify and champion opportunities to commercialise services, supporting long-term sustainability and aligning with the Environment Agency's strategic goals. Act as a national and global ambassador for forecasting and warning services-shaping dialogue, influencing policy and research, and building partnerships across the public and private sectors, both in the UK and internationally. Role Overview: The Environment Agency's Flood Forecasting and Warning Service operates within a dynamic and increasingly challenging context shaped by climate change, urbanisation, and evolving public expectations. Increasing flood risks especially from surface water and extreme weather events demand more accurate and timely forecasts. Some of the service is delivered in partnership with the Met Office through the Flood Forecasting Centre, combining meteorological and hydrological expertise. It is supported by government funding and strategic planning aimed at improving resilience and public trust. The role holder will tackle some of the UK's most pressing environmental challenges. Enhancing surface water forecasting: Develop innovative approaches to predict fast-moving, localised flood events with greater accuracy and lead time. Ensuring public safety: Create clear, actionable communications that empower citizens and communities to respond effectively to flood warnings. Advancing forecasting technology: Contribute to the evolution of hydrological and meteorological models and forecasting systems, integrating cutting-edge data and tools. Strengthening resilience infrastructure: implement a co-ordinated and risk-based approach to service improvements for the country Maximising impact within resource constraints: Work collaboratively across agencies to deliver high-quality services efficiently and sustainably. The role holder will oversee the continued embedding of re-grouped forecasting and warning staff and their efficient and effective working as one new end-to-end service within the Environment Agency, building a culture of collaboration, continuous improvement, and shared ownership. They will champion integration across disciplines, foster innovation in flood forecasting, and ensure that teams are empowered to deliver timely, accurate, and actionable warnings. Role Specific Accountabilities: Provides strategic leadership and operational oversight of the Forecasting and Warning Service to ensure the effective, efficient, and high-quality delivery of the service, aligned with organisational priorities and stakeholder expectations. Leads the transformation of a resilient, high-performing 24/7/365 national service, capable of meeting the complex demands of climate change, growing risk, and public expectation Acts as a national ambassador and spokesperson for forecasting and warning. Shapes national dialogue on forecasting and warning, and preparedness standards. Forges strategic alliances with UK and international partners for F&W. Focusses on sharing insight and strengthening capability. Position the EA as a global leader in F&W. Anticipates, owns and manages strategic risks and issues for F&W including the FFC. Addresses risks and issues within the wider IMOR portfolio. Influences national research and policy agendas. Shape national dialogue with government, emergency services, media, and the public on forecasting and climate preparedness and national incident response strategy, ensuring forecasting and warning services are embedded and future-proof. Identifying opportunities to commercialise F&W services and generate income, ensuring they align with organisational objectives, add value, and strengthen the long-term sustainability and impact of the service Essential Criteria: Proven track record of strategic leadership across large, dispersed teams Experience of delivering complex programmes and embedding new ways of working Strong project and programme appraisal, assurance, and delivery capability High-level stakeholder engagement and influencing experience across government and partners Excellent communication skills, including briefing both technical and non-technical audiences Proven ability to balance competing priorities and deliver through others Significant experience leading organisational change and fostering inclusive, high-performing teams Politically astute, with experience navigating complex environments In addition, you will provide strategic leadership to approximately 158 full time equivalent specialists with 7 direct reports. Including oversight of the Flood Forecasting Centre partnership with the Met Office. For further information please contact Andrew Timlin - or Owen Quant - If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team. We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
Feb 08, 2026
Full time
Deputy Director National Forecasting and Warning Service The Environment Agency exists to protect and enhance our natural world, creating healthier places for people and wildlife while supporting sustainable development for generations to come. Since 1996, the EA has grown into a nationwide organisation of more than 12,000 dedicated professionals, with a head office in Bristol and teams based across England, all working together to safeguard the environment. The Environment Agency are now looking for a leader who can help drive one of our most vital national services. As Deputy Director National Forecasting and Warning Service, you will: Deliver high quality, efficient, round the clock forecasting and warning services that operate 24/7/365. Develop and strengthen our national forecasting capability to meet the accelerating impacts of climate change and rising environmental risks-while responding to the needs of communities, partners and public safety. Identify and champion opportunities to commercialise services, supporting long-term sustainability and aligning with the Environment Agency's strategic goals. Act as a national and global ambassador for forecasting and warning services-shaping dialogue, influencing policy and research, and building partnerships across the public and private sectors, both in the UK and internationally. Role Overview: The Environment Agency's Flood Forecasting and Warning Service operates within a dynamic and increasingly challenging context shaped by climate change, urbanisation, and evolving public expectations. Increasing flood risks especially from surface water and extreme weather events demand more accurate and timely forecasts. Some of the service is delivered in partnership with the Met Office through the Flood Forecasting Centre, combining meteorological and hydrological expertise. It is supported by government funding and strategic planning aimed at improving resilience and public trust. The role holder will tackle some of the UK's most pressing environmental challenges. Enhancing surface water forecasting: Develop innovative approaches to predict fast-moving, localised flood events with greater accuracy and lead time. Ensuring public safety: Create clear, actionable communications that empower citizens and communities to respond effectively to flood warnings. Advancing forecasting technology: Contribute to the evolution of hydrological and meteorological models and forecasting systems, integrating cutting-edge data and tools. Strengthening resilience infrastructure: implement a co-ordinated and risk-based approach to service improvements for the country Maximising impact within resource constraints: Work collaboratively across agencies to deliver high-quality services efficiently and sustainably. The role holder will oversee the continued embedding of re-grouped forecasting and warning staff and their efficient and effective working as one new end-to-end service within the Environment Agency, building a culture of collaboration, continuous improvement, and shared ownership. They will champion integration across disciplines, foster innovation in flood forecasting, and ensure that teams are empowered to deliver timely, accurate, and actionable warnings. Role Specific Accountabilities: Provides strategic leadership and operational oversight of the Forecasting and Warning Service to ensure the effective, efficient, and high-quality delivery of the service, aligned with organisational priorities and stakeholder expectations. Leads the transformation of a resilient, high-performing 24/7/365 national service, capable of meeting the complex demands of climate change, growing risk, and public expectation Acts as a national ambassador and spokesperson for forecasting and warning. Shapes national dialogue on forecasting and warning, and preparedness standards. Forges strategic alliances with UK and international partners for F&W. Focusses on sharing insight and strengthening capability. Position the EA as a global leader in F&W. Anticipates, owns and manages strategic risks and issues for F&W including the FFC. Addresses risks and issues within the wider IMOR portfolio. Influences national research and policy agendas. Shape national dialogue with government, emergency services, media, and the public on forecasting and climate preparedness and national incident response strategy, ensuring forecasting and warning services are embedded and future-proof. Identifying opportunities to commercialise F&W services and generate income, ensuring they align with organisational objectives, add value, and strengthen the long-term sustainability and impact of the service Essential Criteria: Proven track record of strategic leadership across large, dispersed teams Experience of delivering complex programmes and embedding new ways of working Strong project and programme appraisal, assurance, and delivery capability High-level stakeholder engagement and influencing experience across government and partners Excellent communication skills, including briefing both technical and non-technical audiences Proven ability to balance competing priorities and deliver through others Significant experience leading organisational change and fostering inclusive, high-performing teams Politically astute, with experience navigating complex environments In addition, you will provide strategic leadership to approximately 158 full time equivalent specialists with 7 direct reports. Including oversight of the Flood Forecasting Centre partnership with the Met Office. For further information please contact Andrew Timlin - or Owen Quant - If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team. We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
We're hiring for a Head of Compliance to support our growing compliance team! To keep up with our growth in the UK and Ireland, we're looking for a dedicated Head of Compliance to lead and manage NFP Europe's group compliance function in the UK & the Republic of Ireland. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As our Head of Compliance, you'll be right at the forefront of helping us deliver this mission by supporting the General Counsel with overseeing NFP Europe's compliance with applicable laws and regulations, including those set by the FCA & the CBI, and other applicable bodies. This will result in ensuring that NFP Europe operates within legal boundaries and adheres legal and ethical standards and best practices in compliance management. This role is subject to the FCA's SM&CR conduct rule requirements & CBI's Common Conduct Standards. We're looking for someone with: Excellent communication (verbal and written) and to be an effective 'regulatory translator' i.e. take complex regulation and make it accessible, understandable and relevant to the business Excellent problem solving skills and to be solution orientated Strong organisational skills and attention to detail but have the ability to take a high level view Excellent stakeholder management skills and be able to build and maintain strong relationships with the business, while also maintaining an appropriate level of professional distance A strong understanding of the UK's and preferably the ROI's regulatory regime as it applies to general insurance and/or wealth management activities Experience gained within a compliance function or industry specific operations ICA or CII qualifications (essential) Using these skills, you'll be: Developing and owning the compliance strategy, ensuring alignment with business objectives and regulatory expectations Providing strategic and robust regulatory & compliance advice to Senior Business Leaders Assisting the General Counsel with influencing long-term business strategy to embed compliance by design across distribution, operations, product, and claims Owning, maintaining, and continuously improving the Compliance Framework, including policy architecture, regulatory risk assessments, consumer & conduct risk frameworks, and product governance systems, conflicts of interest processes, and outsourcing oversight Ensuring compliance is fully integrated within overall risk management, operational resilience, and corporate governance structures Providing insight into NFP Europe's compliance with regulatory requirement through the design and delivery of a risk-based compliance monitoring/assurance plan Providing high-quality compliance MI, insights, and opinions to the General Counsel, the Boards and their Committees, Executive Leadership Team, and Business functions Ensuring SM&CR and SEAR & IAF responsibilities are clearly mapped, documented, and effectively governed Preparing and delivering compliance reporting and MI to Boards & their Committees, Executive Leadership Team, and Senior Business Leaders Acting as NFP Europe's senior point of contact for all FCA & CBI supervisory interactions, thematic reviews, deep dives, and formal requests Overseeing all regulatory submissions, FCA & CBI notifications, RegData filings, and SMF/PCF applications Ensuring robust decision-making and challenge in relation maintaining open and honest communication with the FCA & CBI, ensuring proactive self-reporting Representing the firm in industry consultations and regulatory working groups (as appropriate) Setting the strategic direction and methodology for the Compliance Monitoring Plan, ensuring it is risk-based, proportionate, and aligned to FCA & CBI expectations Overseeing thematic reviews, conducting audits, distribution chain oversight, and file checking functions Leading the firm's Consumer Duty strategy, ensuring products deliver fair value and good customer outcomes Overseeing and approving product governance processes, fair value assessments, distribution oversight, and outcome testing Leading preparation and sign-off of the annual Consumer Duty Board Report Approving risk assessments, due diligence, and annual oversight reviews for all partners Challenging distribution arrangements to ensure regulatory compliance and customer outcome integrity Leading and developing the UK & ROI Compliance teams, ensuring strong capability and succession planning Overseeing delivery of regulatory training to Board, SMFs, and all staff Who is NFP? With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas: Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges) What you'll love about working here working in a dynamic, fast-paced organisation in an exciting industry the opportunity to do globally impactful work from day one learning from industry and business line specialists with decades of experience a huge variety of projects to work on and challenges to solve our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being a rich suite of employee benefits and out-of-work perk The great benefits we offer: Finances It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind. Matched employer pension contributions Life Assurance and Group Income Protection Lifestyle discounts for well-known brands Work-life balance We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office. Opportunity for hybrid working Generous annual leave allowance Health and wellbeing We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing. Comprehensive Private healthcare Healthcare cash plan Additional days off throughout the year to focus on your wellbeing Charity and community work At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference. Numerous charity fundraising challenges and events throughout the year Opportunities to volunteer and give back to the
Feb 08, 2026
Full time
We're hiring for a Head of Compliance to support our growing compliance team! To keep up with our growth in the UK and Ireland, we're looking for a dedicated Head of Compliance to lead and manage NFP Europe's group compliance function in the UK & the Republic of Ireland. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As our Head of Compliance, you'll be right at the forefront of helping us deliver this mission by supporting the General Counsel with overseeing NFP Europe's compliance with applicable laws and regulations, including those set by the FCA & the CBI, and other applicable bodies. This will result in ensuring that NFP Europe operates within legal boundaries and adheres legal and ethical standards and best practices in compliance management. This role is subject to the FCA's SM&CR conduct rule requirements & CBI's Common Conduct Standards. We're looking for someone with: Excellent communication (verbal and written) and to be an effective 'regulatory translator' i.e. take complex regulation and make it accessible, understandable and relevant to the business Excellent problem solving skills and to be solution orientated Strong organisational skills and attention to detail but have the ability to take a high level view Excellent stakeholder management skills and be able to build and maintain strong relationships with the business, while also maintaining an appropriate level of professional distance A strong understanding of the UK's and preferably the ROI's regulatory regime as it applies to general insurance and/or wealth management activities Experience gained within a compliance function or industry specific operations ICA or CII qualifications (essential) Using these skills, you'll be: Developing and owning the compliance strategy, ensuring alignment with business objectives and regulatory expectations Providing strategic and robust regulatory & compliance advice to Senior Business Leaders Assisting the General Counsel with influencing long-term business strategy to embed compliance by design across distribution, operations, product, and claims Owning, maintaining, and continuously improving the Compliance Framework, including policy architecture, regulatory risk assessments, consumer & conduct risk frameworks, and product governance systems, conflicts of interest processes, and outsourcing oversight Ensuring compliance is fully integrated within overall risk management, operational resilience, and corporate governance structures Providing insight into NFP Europe's compliance with regulatory requirement through the design and delivery of a risk-based compliance monitoring/assurance plan Providing high-quality compliance MI, insights, and opinions to the General Counsel, the Boards and their Committees, Executive Leadership Team, and Business functions Ensuring SM&CR and SEAR & IAF responsibilities are clearly mapped, documented, and effectively governed Preparing and delivering compliance reporting and MI to Boards & their Committees, Executive Leadership Team, and Senior Business Leaders Acting as NFP Europe's senior point of contact for all FCA & CBI supervisory interactions, thematic reviews, deep dives, and formal requests Overseeing all regulatory submissions, FCA & CBI notifications, RegData filings, and SMF/PCF applications Ensuring robust decision-making and challenge in relation maintaining open and honest communication with the FCA & CBI, ensuring proactive self-reporting Representing the firm in industry consultations and regulatory working groups (as appropriate) Setting the strategic direction and methodology for the Compliance Monitoring Plan, ensuring it is risk-based, proportionate, and aligned to FCA & CBI expectations Overseeing thematic reviews, conducting audits, distribution chain oversight, and file checking functions Leading the firm's Consumer Duty strategy, ensuring products deliver fair value and good customer outcomes Overseeing and approving product governance processes, fair value assessments, distribution oversight, and outcome testing Leading preparation and sign-off of the annual Consumer Duty Board Report Approving risk assessments, due diligence, and annual oversight reviews for all partners Challenging distribution arrangements to ensure regulatory compliance and customer outcome integrity Leading and developing the UK & ROI Compliance teams, ensuring strong capability and succession planning Overseeing delivery of regulatory training to Board, SMFs, and all staff Who is NFP? With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas: Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges) What you'll love about working here working in a dynamic, fast-paced organisation in an exciting industry the opportunity to do globally impactful work from day one learning from industry and business line specialists with decades of experience a huge variety of projects to work on and challenges to solve our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being a rich suite of employee benefits and out-of-work perk The great benefits we offer: Finances It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind. Matched employer pension contributions Life Assurance and Group Income Protection Lifestyle discounts for well-known brands Work-life balance We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office. Opportunity for hybrid working Generous annual leave allowance Health and wellbeing We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing. Comprehensive Private healthcare Healthcare cash plan Additional days off throughout the year to focus on your wellbeing Charity and community work At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference. Numerous charity fundraising challenges and events throughout the year Opportunities to volunteer and give back to the
Baked Product Development Manager Billingham (Home of McCoys, POM-BEAR, and more!) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for a Baked Product Development Manager to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role This role reflects our increased innovation focus on our baked snacks portfolio as part of KP Snacks' long-term growth ambitions. You'll bring specialist knowledge of baked goods/crackers/biscuits and lead the development and improvement of products from concept through to commercialisation. Alongside this technical focus, you'll play a key role within our UK R&D leadership team, to further enhance our R&D tools and processes, driving technical excellence with technical agility. Reporting directly into our Head of R&D, you'll partner with cross-functional teams across KP and the wider Intersnack Group, including marketing and consumer insights, supply chain, procurement and suppliers/academia, whilst ultimately be a critical member of our One R&D Intersnack Community. This is an ideal opportunity for someone with solid R&D experience within a reputable FMCG organisation, with passion and knowledge in baked categories, with a genuine desire to help develop and influence our wider R&D capability. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: Annual bonus scheme, with a strong track record of overachievement £6000 car cash allowance Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Lead the development of baked snacks projects You'll be responsible for developing and commercialising new baked snacks across our UK brands. This will include recipe formulation, benchtop development, scale-up planning, and overseeing trials at factory level, ensuring every product meets our quality, safety, and brand standards. Deliver projects with technical excellence and agility You'll design and lead robust experimental plans, from bench to scale with strong focus on data-led decision-making, and help embed R&D best practice via enhanced tools and processes. You'll ensure product designs are factory-ready and transitioned smoothly into production using our P2M and MoPD stage gate processes. Collaborate across KP and the wider Intersnack network Partner closely with colleagues in manufacturing, marketing, procurement, and our Intersnack flavour team, you'll ensure projects are technically sound and commercially viable. You'll also be an active contributor to the Baked Community of Practice, sharing insights and championing technical innovation. Develop yourself and others As a member of the UK R&D Leadership team, your contributions will influence the overall UK R&D agenda, and you will be one of our champions to nurture R&D talent across our organisation. Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: FMCG Baked expertise : Several years experience in developing baked goods (e.g. crackers, biscuits) with a strong understanding of ingredients, processes, and functionality. STEM qualification : A degree in Food Science, Chemistry, Engineering, or another STEM discipline; relevant certifications or project management training are a plus. Strong technical skills : Confident designing and running experiments, analysing data, and writing reports to support R&D decision-making. Project delivery in FMCG : Proven track record of managing and delivering a portfolio of projects and programs within a fast-paced environment. Leadership/collaborative mindset : Natural affinity to lead, engage, and coach others, sharing best practice, and contributing to a positive, continuous improvement culture.
Feb 08, 2026
Full time
Baked Product Development Manager Billingham (Home of McCoys, POM-BEAR, and more!) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for a Baked Product Development Manager to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role This role reflects our increased innovation focus on our baked snacks portfolio as part of KP Snacks' long-term growth ambitions. You'll bring specialist knowledge of baked goods/crackers/biscuits and lead the development and improvement of products from concept through to commercialisation. Alongside this technical focus, you'll play a key role within our UK R&D leadership team, to further enhance our R&D tools and processes, driving technical excellence with technical agility. Reporting directly into our Head of R&D, you'll partner with cross-functional teams across KP and the wider Intersnack Group, including marketing and consumer insights, supply chain, procurement and suppliers/academia, whilst ultimately be a critical member of our One R&D Intersnack Community. This is an ideal opportunity for someone with solid R&D experience within a reputable FMCG organisation, with passion and knowledge in baked categories, with a genuine desire to help develop and influence our wider R&D capability. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: Annual bonus scheme, with a strong track record of overachievement £6000 car cash allowance Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Lead the development of baked snacks projects You'll be responsible for developing and commercialising new baked snacks across our UK brands. This will include recipe formulation, benchtop development, scale-up planning, and overseeing trials at factory level, ensuring every product meets our quality, safety, and brand standards. Deliver projects with technical excellence and agility You'll design and lead robust experimental plans, from bench to scale with strong focus on data-led decision-making, and help embed R&D best practice via enhanced tools and processes. You'll ensure product designs are factory-ready and transitioned smoothly into production using our P2M and MoPD stage gate processes. Collaborate across KP and the wider Intersnack network Partner closely with colleagues in manufacturing, marketing, procurement, and our Intersnack flavour team, you'll ensure projects are technically sound and commercially viable. You'll also be an active contributor to the Baked Community of Practice, sharing insights and championing technical innovation. Develop yourself and others As a member of the UK R&D Leadership team, your contributions will influence the overall UK R&D agenda, and you will be one of our champions to nurture R&D talent across our organisation. Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: FMCG Baked expertise : Several years experience in developing baked goods (e.g. crackers, biscuits) with a strong understanding of ingredients, processes, and functionality. STEM qualification : A degree in Food Science, Chemistry, Engineering, or another STEM discipline; relevant certifications or project management training are a plus. Strong technical skills : Confident designing and running experiments, analysing data, and writing reports to support R&D decision-making. Project delivery in FMCG : Proven track record of managing and delivering a portfolio of projects and programs within a fast-paced environment. Leadership/collaborative mindset : Natural affinity to lead, engage, and coach others, sharing best practice, and contributing to a positive, continuous improvement culture.
Shape the Reward Agenda in a High-Profile Retail Organisation CMA HR is proud to be partnering exclusively with a well-established, large-scale retail organisation to recruit a Total Reward Partner for their Southampton-based HR function. This is a newly created role, offering a rare opportunity to influence and embed a modern, data-led reward approach within a business that genuinely values its people and recognises reward as a key driver of engagement, performance, and retention. Operating within a collaborative and forward-thinking HR team, you will play a pivotal role in evolving reward frameworks across a complex, multi-site environment balancing commercial priorities with a compelling employee value proposition As Total Reward Partner, you will act as a trusted specialist and advisor, shaping reward strategy while delivering operational excellence. Your work will directly support leadership decision-making and help ensure the organisation remains competitive, compliant, and compelling in a fast-paced retail landscape. This role offers real scope to add value, influence change, and develop your reward career within a business that welcomes innovation and fresh thinking. What will the Total Reward Partner role involve? Key Responsibilities Design, implement, and continuously evolve reward frameworks aligned to business strategy Lead market benchmarking, salary surveys, and pay positioning to ensure external competitiveness and internal equity Own and deliver annual pay review cycles, bonus schemes, and performance-related pay processes Maintain robust job evaluation methodologies and role architecture across the organisation Manage and optimise benefits offerings, partnering with external suppliers to enhance value and uptake Produce meaningful reward analytics and insights to inform HR and senior leadership decisions Act as a subject-matter expert, advising managers and HR colleagues on reward-related queries Create clear, engaging reward communications that strengthen employee understanding and trust Ensure reward practices remain legally compliant and aligned with best practice Suitable candidate for the Total Reward Partner vacancy: You will be a reward-focused HR professional who enjoys working with data, stakeholders, and strategy in equal measure. Proven experience in reward, compensation & benefits, or HR analytics ideally within a large, multi-site organisation Strong analytical capability with confidence using HRIS systems, Excel, and reporting tools A solid grounding in reward principles, job evaluation, and market benchmarking The credibility and communication skills to influence stakeholders at all levels A proactive, organised approach with the ability to manage multiple priorities Additional Benefits to the Total Reward Partner role: Competitive salary with a strong benefits package Hybrid working model supporting work life balance A genuine opportunity to shape and influence the reward agenda in a people-first business Supportive, inclusive culture with a strong focus on development and collaboration Career progression within a respected and growing organisation CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
Feb 08, 2026
Full time
Shape the Reward Agenda in a High-Profile Retail Organisation CMA HR is proud to be partnering exclusively with a well-established, large-scale retail organisation to recruit a Total Reward Partner for their Southampton-based HR function. This is a newly created role, offering a rare opportunity to influence and embed a modern, data-led reward approach within a business that genuinely values its people and recognises reward as a key driver of engagement, performance, and retention. Operating within a collaborative and forward-thinking HR team, you will play a pivotal role in evolving reward frameworks across a complex, multi-site environment balancing commercial priorities with a compelling employee value proposition As Total Reward Partner, you will act as a trusted specialist and advisor, shaping reward strategy while delivering operational excellence. Your work will directly support leadership decision-making and help ensure the organisation remains competitive, compliant, and compelling in a fast-paced retail landscape. This role offers real scope to add value, influence change, and develop your reward career within a business that welcomes innovation and fresh thinking. What will the Total Reward Partner role involve? Key Responsibilities Design, implement, and continuously evolve reward frameworks aligned to business strategy Lead market benchmarking, salary surveys, and pay positioning to ensure external competitiveness and internal equity Own and deliver annual pay review cycles, bonus schemes, and performance-related pay processes Maintain robust job evaluation methodologies and role architecture across the organisation Manage and optimise benefits offerings, partnering with external suppliers to enhance value and uptake Produce meaningful reward analytics and insights to inform HR and senior leadership decisions Act as a subject-matter expert, advising managers and HR colleagues on reward-related queries Create clear, engaging reward communications that strengthen employee understanding and trust Ensure reward practices remain legally compliant and aligned with best practice Suitable candidate for the Total Reward Partner vacancy: You will be a reward-focused HR professional who enjoys working with data, stakeholders, and strategy in equal measure. Proven experience in reward, compensation & benefits, or HR analytics ideally within a large, multi-site organisation Strong analytical capability with confidence using HRIS systems, Excel, and reporting tools A solid grounding in reward principles, job evaluation, and market benchmarking The credibility and communication skills to influence stakeholders at all levels A proactive, organised approach with the ability to manage multiple priorities Additional Benefits to the Total Reward Partner role: Competitive salary with a strong benefits package Hybrid working model supporting work life balance A genuine opportunity to shape and influence the reward agenda in a people-first business Supportive, inclusive culture with a strong focus on development and collaboration Career progression within a respected and growing organisation CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
Interim Financial Controller Location: Farnborough (Hybrid) Day rate: 550- 750 Duration: 3-6 month assignment Overview A large, complex UK organisation is seeking an experienced Interim Financial Controller to provide senior financial leadership during a period of operational focus and finance transformation. This role carries responsibility for financial control, consolidated reporting, forecasting, and supporting commercial decision-making across a multi-entity environment. The Interim Financial Controller will work closely with the Finance Director and senior leadership team to ensure robust financial governance, clear performance insight, and delivery of key finance initiatives. The assignment requires a hands-on, delivery-focused interim who can quickly establish control, build credibility with stakeholders, and add value from day one. Key Responsibilities Financial Control & Governance Own and maintain a strong financial control environment, ensuring consistency, accuracy, and compliance with group accounting policies and IFRS. Oversee balance sheet integrity, reconciliations, and month-end close processes. Act as the escalation point for technical accounting queries and judgement-based accounting matters. Reporting & Performance Lead the preparation and review of weekly, monthly, and periodic management reporting. Consolidate forecasts, budgets, and performance data to provide clear insight into financial results and forward-looking outlooks. Deliver high-quality financial analysis and commentary to support senior decision-making. Audit & Compliance Serve as the primary point of contact for internal and external audit activity. Ensure timely resolution of audit queries and maintenance of audit-ready documentation. Support statutory reporting and year-end processes as required. Business Partnering & Stakeholder Management Partner closely with senior operational and commercial leaders to support performance management and financial decision-making. Communicate financial results clearly to finance and non-finance stakeholders, including at executive level. Deputise for the Finance Director at key meetings where required. Transformation & Improvement Support finance transformation initiatives, including process improvement, standardisation, and system enhancements. Drive continuous improvement in reporting efficiency, controls, and financial processes. Deliver ad-hoc analysis and project support, including benchmarking and strategic reviews. Candidate Profile Essential Fully qualified accountant (ACA, ACCA, CIMA or equivalent). Significant post-qualification experience in a Financial Controller or senior finance leadership role. Strong technical accounting capability with solid IFRS knowledge. Proven experience operating a robust financial control environment. Excellent stakeholder management and communication skills. Comfortable working in complex, multi-entity organisations.
Feb 08, 2026
Seasonal
Interim Financial Controller Location: Farnborough (Hybrid) Day rate: 550- 750 Duration: 3-6 month assignment Overview A large, complex UK organisation is seeking an experienced Interim Financial Controller to provide senior financial leadership during a period of operational focus and finance transformation. This role carries responsibility for financial control, consolidated reporting, forecasting, and supporting commercial decision-making across a multi-entity environment. The Interim Financial Controller will work closely with the Finance Director and senior leadership team to ensure robust financial governance, clear performance insight, and delivery of key finance initiatives. The assignment requires a hands-on, delivery-focused interim who can quickly establish control, build credibility with stakeholders, and add value from day one. Key Responsibilities Financial Control & Governance Own and maintain a strong financial control environment, ensuring consistency, accuracy, and compliance with group accounting policies and IFRS. Oversee balance sheet integrity, reconciliations, and month-end close processes. Act as the escalation point for technical accounting queries and judgement-based accounting matters. Reporting & Performance Lead the preparation and review of weekly, monthly, and periodic management reporting. Consolidate forecasts, budgets, and performance data to provide clear insight into financial results and forward-looking outlooks. Deliver high-quality financial analysis and commentary to support senior decision-making. Audit & Compliance Serve as the primary point of contact for internal and external audit activity. Ensure timely resolution of audit queries and maintenance of audit-ready documentation. Support statutory reporting and year-end processes as required. Business Partnering & Stakeholder Management Partner closely with senior operational and commercial leaders to support performance management and financial decision-making. Communicate financial results clearly to finance and non-finance stakeholders, including at executive level. Deputise for the Finance Director at key meetings where required. Transformation & Improvement Support finance transformation initiatives, including process improvement, standardisation, and system enhancements. Drive continuous improvement in reporting efficiency, controls, and financial processes. Deliver ad-hoc analysis and project support, including benchmarking and strategic reviews. Candidate Profile Essential Fully qualified accountant (ACA, ACCA, CIMA or equivalent). Significant post-qualification experience in a Financial Controller or senior finance leadership role. Strong technical accounting capability with solid IFRS knowledge. Proven experience operating a robust financial control environment. Excellent stakeholder management and communication skills. Comfortable working in complex, multi-entity organisations.
Overview Join our Talent Pool for Programme Management Professional, for future opportunities. Stantec is a global leader in sustainable engineering, architecture and environmental consulting. We strive to innovate at the intersection of community, creativity, and client relationships, aiming to future-proof our cities and infrastructure worldwide. Together, we redefine what's possible. The Programme Management and Commercial Management (PMCM) team is growing here at Stantec and we are open to speaking with Senior Principal or Principal Consultants for future opportunities in 2026. These roles will provide strategic advisory services to clients in our energy sector. This role focuses on establishing and optimising programme management approaches for large scale capital investments. You will work closely with the clients to leverage your: Strategic Programme and Financial Leadership: Oversee the entire lifecycle of projects and programmes, from initial planning and design through to execution and completion. Ensure financial efficiency and value by meticulously managing budgets, costs, and commercial aspects. Develop comprehensive financial models and forecasts to support decision-making and ensure projects are delivered within budget. Conduct regular financial reviews and audits to identify cost-saving opportunities and ensure compliance with financial regulations. Advanced Performance Analysis and Process Optimisation: Utilise a keen eye for detail to accurately report on performance metrics, including key performance indicators (KPIs) and project milestones. Analyse data to identify trends, inefficiencies, and areas for improvement. Implement process improvements to enhance operational efficiency and project outcomes. Develop and maintain performance dashboards to provide real-time insights into project progress and performance. Executive People Leadership and Transformational Change Management: Lead by example to create a culture of coaching, innovation, and safety within the team. Promote accountability and effective problem-solving, ensuring that teams are motivated and equipped to achieve continuous improvement. Develop and implement change management strategies to support organizational transformation and project success. Facilitate training and development programs to enhance team capabilities and foster a culture of continuous learning. Be a role model as a people leader to support an inclusive culture and career development. Strategic Vision and Stakeholder Partnership: Develop and implement innovative strategies that align project goals with stakeholder expectations and organisational objectives. Proactively identify and resolve conflicts through independent research and effective communication. Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies. Facilitate stakeholder workshops and meetings to ensure alignment and collaboration throughout the project lifecycle. Comprehensive Risk Management and Strategic Contract Negotiation: Assess potential risks and provide well-informed recommendations to mitigate them. Develop and implement risk management plans to ensure project resilience and success. Facilitate effective stakeholder engagement and negotiations to support informed decision-making. Lead contract negotiations and effectively manage contractual relationships to ensure favourable outcomes for the organisation. About You The ideal candidate should demonstrate the following experience: Extensive programme/project management and commercial acumen: Proven ability to oversee complex projects and programmes, ensuring financial efficiency and value. Internal strategic business development: Proven experience as a trusted advisor, showcasing an ability to win work, identify new growth opportunities and create high-performing teams in line with a strategic vision. Leadership excellence: Demonstrates a track record of successfully leading and managing teams to achieve strategic outcomes and drive organisational success. Sector-specific experience: Significant experience in the water, energy, or resource sectors is highly favourable. Professional credentials: Holding a relevant professional qualification or chartered status is highly desirable. Substantial experience: A track record of related work experience, or an equivalent combination of education and experience, to successfully perform the essential duties of the job. Why join us? As part of Stantec's advisory services community, this role offers the opportunity to develop across our service line and find your own unique path. Our People Culture: We're proud of our friendly and collaborative environment. Great benefits including a competitive salary, pension plan, holidays, private medical insurance, group income protection & life assurance, discounted gym membership and lots more. Stantec was named 'best place to work' and 'international consulting firm of the year' at NCE Awards 2024. Flexible working arrangements. Great projects across our sector in both the UK&I. Industry leading training and development as well as paid professional subscriptions. Global Integrated Working structure with transfers options possible. Ranked most sustainable AEC firm among industry peers 2024 and are listed in Corporate Knights Top 100 sustainable companies for six years.
Feb 08, 2026
Full time
Overview Join our Talent Pool for Programme Management Professional, for future opportunities. Stantec is a global leader in sustainable engineering, architecture and environmental consulting. We strive to innovate at the intersection of community, creativity, and client relationships, aiming to future-proof our cities and infrastructure worldwide. Together, we redefine what's possible. The Programme Management and Commercial Management (PMCM) team is growing here at Stantec and we are open to speaking with Senior Principal or Principal Consultants for future opportunities in 2026. These roles will provide strategic advisory services to clients in our energy sector. This role focuses on establishing and optimising programme management approaches for large scale capital investments. You will work closely with the clients to leverage your: Strategic Programme and Financial Leadership: Oversee the entire lifecycle of projects and programmes, from initial planning and design through to execution and completion. Ensure financial efficiency and value by meticulously managing budgets, costs, and commercial aspects. Develop comprehensive financial models and forecasts to support decision-making and ensure projects are delivered within budget. Conduct regular financial reviews and audits to identify cost-saving opportunities and ensure compliance with financial regulations. Advanced Performance Analysis and Process Optimisation: Utilise a keen eye for detail to accurately report on performance metrics, including key performance indicators (KPIs) and project milestones. Analyse data to identify trends, inefficiencies, and areas for improvement. Implement process improvements to enhance operational efficiency and project outcomes. Develop and maintain performance dashboards to provide real-time insights into project progress and performance. Executive People Leadership and Transformational Change Management: Lead by example to create a culture of coaching, innovation, and safety within the team. Promote accountability and effective problem-solving, ensuring that teams are motivated and equipped to achieve continuous improvement. Develop and implement change management strategies to support organizational transformation and project success. Facilitate training and development programs to enhance team capabilities and foster a culture of continuous learning. Be a role model as a people leader to support an inclusive culture and career development. Strategic Vision and Stakeholder Partnership: Develop and implement innovative strategies that align project goals with stakeholder expectations and organisational objectives. Proactively identify and resolve conflicts through independent research and effective communication. Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies. Facilitate stakeholder workshops and meetings to ensure alignment and collaboration throughout the project lifecycle. Comprehensive Risk Management and Strategic Contract Negotiation: Assess potential risks and provide well-informed recommendations to mitigate them. Develop and implement risk management plans to ensure project resilience and success. Facilitate effective stakeholder engagement and negotiations to support informed decision-making. Lead contract negotiations and effectively manage contractual relationships to ensure favourable outcomes for the organisation. About You The ideal candidate should demonstrate the following experience: Extensive programme/project management and commercial acumen: Proven ability to oversee complex projects and programmes, ensuring financial efficiency and value. Internal strategic business development: Proven experience as a trusted advisor, showcasing an ability to win work, identify new growth opportunities and create high-performing teams in line with a strategic vision. Leadership excellence: Demonstrates a track record of successfully leading and managing teams to achieve strategic outcomes and drive organisational success. Sector-specific experience: Significant experience in the water, energy, or resource sectors is highly favourable. Professional credentials: Holding a relevant professional qualification or chartered status is highly desirable. Substantial experience: A track record of related work experience, or an equivalent combination of education and experience, to successfully perform the essential duties of the job. Why join us? As part of Stantec's advisory services community, this role offers the opportunity to develop across our service line and find your own unique path. Our People Culture: We're proud of our friendly and collaborative environment. Great benefits including a competitive salary, pension plan, holidays, private medical insurance, group income protection & life assurance, discounted gym membership and lots more. Stantec was named 'best place to work' and 'international consulting firm of the year' at NCE Awards 2024. Flexible working arrangements. Great projects across our sector in both the UK&I. Industry leading training and development as well as paid professional subscriptions. Global Integrated Working structure with transfers options possible. Ranked most sustainable AEC firm among industry peers 2024 and are listed in Corporate Knights Top 100 sustainable companies for six years.
Overview Bauer Media Outdoor estate spans 12 European countries, helping advertisers reach millions of consumers through 110,000 Out-of-Home assets. With a diverse portfolio of public infrastructure solutions and services, and iconic locations, we connect brands and partners with audiences in creative and innovative ways. Using data analytics and programmatic capabilities, we provide tailored advertising experiences and measurable insights that help our partners reach the right audiences, deliver impact and drive engagement. We are a platform for brands and a platform for good. We are focused on delivering more impact for advertisers, more value for communities, inspiring social change, and less impact on the planet. Bauer Media Outdoors's advertising opportunities are in everyday spaces where people live, work, and travel, providing a highly impactful platform to build brands. About the role As Strategy Project Manager (Commercial), your role is to help turn strategy into action across Bauer Media Outdoor's European and UK businesses. Reporting to the Strategy Director (Europe & UK), you will support high-impact commercial initiatives that directly influence revenue growth, commercial effectiveness and product strategy. Sitting at the intersection of strategy, commercial execution and data-led decision making, you will bring structure, insight and momentum to priority projects across multiple markets. You will work closely with senior commercial leaders, local market teams and cross-functional partners across Out-of-Home, Audio and Publishing. A key focus of the role will be supporting Project Orchestra, Bauer's programme to align and integrate commercial capabilities across the Group, helping ensure initiatives are well-defined, insight-led and delivered effectively. What you'll be doing Lead and support defined workstreams within Project Orchestra, delivering high-impact commercial initiatives across Bauer Media Outdoor's European markets. Support the development and execution of initiatives across commercial brand, product strategy, data strategy and organisational transformation. Provide structured, insight-driven analysis on commercial topics such as product packaging, pricing, yield management and inventory utilisation. Use data and commercial insight to support better decision-making, including analysis of sales performance, pricing outcomes and market trends. Translate complex data into clear, compelling, executive-ready narratives that drive action. Provide hands-on project support to local commercial teams, helping turn ideas into structured plans and executable actions. Ensure strategic initiatives are well-scoped, tracked and aligned to wider business objectives. Act as a problem-solver and thought partner to senior commercial leaders across markets. Work collaboratively across an international, matrix environment, building strong relationships with stakeholders at all levels. In the short term, the role will have a strong focus on supporting the successful integration of Bauer's commercial functions through Project Orchestra, including supporting the commercial workstream through execution in 2026 and 2027. Who are you? We're looking for someone who is highly organised, commercially curious and confident working with both data and people. You don't need to have all the answers, but you do need strong analytical thinking, clear communication skills and a proactive, problem-solving mindset. You will bring: Strong analytical and problem-solving skills, with the ability to summarise complex ideas clearly. Clear, confident communication skills, both written and verbal, with experience presenting to senior stakeholders. Experience supporting or managing strategic or commercial projects in a fast-paced, complex environment. Strong relationship-building and influencing skills across diverse stakeholder groups. Confidence working independently to source and interpret data from a range of systems and teams. Strong Excel and PowerPoint skills. Comfort operating across an international, cross-market environment with different cultures and ways of working. What's in it for you Salary DOE + Annual Core Bonus Flexible working and a hybrid setup that gives the freedom to have your work -life balance. (This usually looks like 3 days in the office and 2 days working from home). Enjoy 25 paid holidays, including those well need bank holidays! Company Pension Scheme Contribution of up to 8% Stay healthy with our Healthcare Cash Plan Life Insurance and group income protection scheme Cycle to Work Scheme + Enjoy travel/season ticket loans and exclusive discounts with hundreds of retailers Make a difference with our charity volunteer days. It feels great to give back! At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you. If you need this job description in another format or need any adjustments for your application/interview process, please let us know at
Feb 08, 2026
Full time
Overview Bauer Media Outdoor estate spans 12 European countries, helping advertisers reach millions of consumers through 110,000 Out-of-Home assets. With a diverse portfolio of public infrastructure solutions and services, and iconic locations, we connect brands and partners with audiences in creative and innovative ways. Using data analytics and programmatic capabilities, we provide tailored advertising experiences and measurable insights that help our partners reach the right audiences, deliver impact and drive engagement. We are a platform for brands and a platform for good. We are focused on delivering more impact for advertisers, more value for communities, inspiring social change, and less impact on the planet. Bauer Media Outdoors's advertising opportunities are in everyday spaces where people live, work, and travel, providing a highly impactful platform to build brands. About the role As Strategy Project Manager (Commercial), your role is to help turn strategy into action across Bauer Media Outdoor's European and UK businesses. Reporting to the Strategy Director (Europe & UK), you will support high-impact commercial initiatives that directly influence revenue growth, commercial effectiveness and product strategy. Sitting at the intersection of strategy, commercial execution and data-led decision making, you will bring structure, insight and momentum to priority projects across multiple markets. You will work closely with senior commercial leaders, local market teams and cross-functional partners across Out-of-Home, Audio and Publishing. A key focus of the role will be supporting Project Orchestra, Bauer's programme to align and integrate commercial capabilities across the Group, helping ensure initiatives are well-defined, insight-led and delivered effectively. What you'll be doing Lead and support defined workstreams within Project Orchestra, delivering high-impact commercial initiatives across Bauer Media Outdoor's European markets. Support the development and execution of initiatives across commercial brand, product strategy, data strategy and organisational transformation. Provide structured, insight-driven analysis on commercial topics such as product packaging, pricing, yield management and inventory utilisation. Use data and commercial insight to support better decision-making, including analysis of sales performance, pricing outcomes and market trends. Translate complex data into clear, compelling, executive-ready narratives that drive action. Provide hands-on project support to local commercial teams, helping turn ideas into structured plans and executable actions. Ensure strategic initiatives are well-scoped, tracked and aligned to wider business objectives. Act as a problem-solver and thought partner to senior commercial leaders across markets. Work collaboratively across an international, matrix environment, building strong relationships with stakeholders at all levels. In the short term, the role will have a strong focus on supporting the successful integration of Bauer's commercial functions through Project Orchestra, including supporting the commercial workstream through execution in 2026 and 2027. Who are you? We're looking for someone who is highly organised, commercially curious and confident working with both data and people. You don't need to have all the answers, but you do need strong analytical thinking, clear communication skills and a proactive, problem-solving mindset. You will bring: Strong analytical and problem-solving skills, with the ability to summarise complex ideas clearly. Clear, confident communication skills, both written and verbal, with experience presenting to senior stakeholders. Experience supporting or managing strategic or commercial projects in a fast-paced, complex environment. Strong relationship-building and influencing skills across diverse stakeholder groups. Confidence working independently to source and interpret data from a range of systems and teams. Strong Excel and PowerPoint skills. Comfort operating across an international, cross-market environment with different cultures and ways of working. What's in it for you Salary DOE + Annual Core Bonus Flexible working and a hybrid setup that gives the freedom to have your work -life balance. (This usually looks like 3 days in the office and 2 days working from home). Enjoy 25 paid holidays, including those well need bank holidays! Company Pension Scheme Contribution of up to 8% Stay healthy with our Healthcare Cash Plan Life Insurance and group income protection scheme Cycle to Work Scheme + Enjoy travel/season ticket loans and exclusive discounts with hundreds of retailers Make a difference with our charity volunteer days. It feels great to give back! At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you. If you need this job description in another format or need any adjustments for your application/interview process, please let us know at
Overview HSB (UK and Ireland) is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland's only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers. For more information, please see our website. Job Details Job title: Delegated Partners Claims Oversight Lead Location: Manchester Division: Operations Reporting to: Claims Operations Lead Job Purpose This role will lead the Governance Framework for Insurer Partner, Delegated Authority (DA) arrangements and Loss Adjustment advisor contracts, comprising end to end oversight of these service arrangements, building collaborative relationships, managing contracts and overseeing service levels, with particular focus on Consumer Duty. The role will also deliver audits of partners and oversee the completion of actions to deliver continuous improvement in processes and customer experience. The role will deliver management information analysis, insight generation and stakeholder engagement. Key Responsibilities Manage partner relationships and contracts, ensuring contractual terms clearly reflect required performance metrics and reporting obligations, including complaints oversight, vulnerability support, fair value and Consumer Duty outcome monitoring. Maintain a controlled contract framework, ensuring version control and audit trail integrity. Monitor Partner performance, assessing adherence to agreed service levels including compliance with consumer duty requirements, overseeing service performance issues and monitoring customer experience feedback. Perform quantitative and qualitative analysis of Partner Management Information, including claims lifecycle, leakage, expense trends, Consumer Duty Oversight, vulnerable customer outcomes and service delivery level adherence. Produce dashboards and narratives that translate data to recommended actions for senior leadership and Partners and monitor delivery of actions to remediate identified issues. Plan, execute and document audits of Insurer Partners and Delegated Authority Partners, drafting audit scopes, executing audits, producing clear findings and root cause analysis, identifying corrective actions and tracking completion of actions by Partners. Prepare information on Claims function service levels to be presented to insurer partners and MGAs at Quarterly Business Reviews. Partner with the Risk and Compliance functions to maintain risk registers and control libraries. Skills & Experience Essential Strong understanding of delegated authority frameworks, contracts, and service delivery management Skilled in planning and executing audits Proven knowledge of Consumer Duty requirements, including Vulnerable Customer requirements Excellent presentation skills and ability to produce "user friendly" Management reports Knowledge of general insurer markets and programmes PowerPoint, Adonis, CRM Desirable Claims knowledge Risk and Compliance experience Key Competencies Interacting with people: Establishing relationships and maintaining contacts across the business Initiative: Innovative approach to problem solving, anticipating opportunities and the ability to question/challenge existing methods and approaches Attention to detail: Applying high quality standards to all tasks undertaken The ability to communicate effectively at all levels, both verbally and written Ability and willingness to work flexibly and across locations, where deadlines require Qualifications and Educational Requirements Partial or completed CII Qualifications preferred Educated to degree level or equivalent preferred but not essential Personal Attributes High standard of organisational skills with the ability to plan and prioritise Highly self-motivated with the ability to work on own initiative Ownership and accountability for performance Customer champion and delivery focused Diversity, Equity & Inclusion At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Benefits 25 days Annual Leave + Bank Holidays + Well-being days Up to 13% Pension contribution Eligibility for an Annual Bonus Private Medical & Dental Life Assurance Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility) Study & continuing Professional Development Support Hybrid Working
Feb 08, 2026
Full time
Overview HSB (UK and Ireland) is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland's only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers. For more information, please see our website. Job Details Job title: Delegated Partners Claims Oversight Lead Location: Manchester Division: Operations Reporting to: Claims Operations Lead Job Purpose This role will lead the Governance Framework for Insurer Partner, Delegated Authority (DA) arrangements and Loss Adjustment advisor contracts, comprising end to end oversight of these service arrangements, building collaborative relationships, managing contracts and overseeing service levels, with particular focus on Consumer Duty. The role will also deliver audits of partners and oversee the completion of actions to deliver continuous improvement in processes and customer experience. The role will deliver management information analysis, insight generation and stakeholder engagement. Key Responsibilities Manage partner relationships and contracts, ensuring contractual terms clearly reflect required performance metrics and reporting obligations, including complaints oversight, vulnerability support, fair value and Consumer Duty outcome monitoring. Maintain a controlled contract framework, ensuring version control and audit trail integrity. Monitor Partner performance, assessing adherence to agreed service levels including compliance with consumer duty requirements, overseeing service performance issues and monitoring customer experience feedback. Perform quantitative and qualitative analysis of Partner Management Information, including claims lifecycle, leakage, expense trends, Consumer Duty Oversight, vulnerable customer outcomes and service delivery level adherence. Produce dashboards and narratives that translate data to recommended actions for senior leadership and Partners and monitor delivery of actions to remediate identified issues. Plan, execute and document audits of Insurer Partners and Delegated Authority Partners, drafting audit scopes, executing audits, producing clear findings and root cause analysis, identifying corrective actions and tracking completion of actions by Partners. Prepare information on Claims function service levels to be presented to insurer partners and MGAs at Quarterly Business Reviews. Partner with the Risk and Compliance functions to maintain risk registers and control libraries. Skills & Experience Essential Strong understanding of delegated authority frameworks, contracts, and service delivery management Skilled in planning and executing audits Proven knowledge of Consumer Duty requirements, including Vulnerable Customer requirements Excellent presentation skills and ability to produce "user friendly" Management reports Knowledge of general insurer markets and programmes PowerPoint, Adonis, CRM Desirable Claims knowledge Risk and Compliance experience Key Competencies Interacting with people: Establishing relationships and maintaining contacts across the business Initiative: Innovative approach to problem solving, anticipating opportunities and the ability to question/challenge existing methods and approaches Attention to detail: Applying high quality standards to all tasks undertaken The ability to communicate effectively at all levels, both verbally and written Ability and willingness to work flexibly and across locations, where deadlines require Qualifications and Educational Requirements Partial or completed CII Qualifications preferred Educated to degree level or equivalent preferred but not essential Personal Attributes High standard of organisational skills with the ability to plan and prioritise Highly self-motivated with the ability to work on own initiative Ownership and accountability for performance Customer champion and delivery focused Diversity, Equity & Inclusion At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Benefits 25 days Annual Leave + Bank Holidays + Well-being days Up to 13% Pension contribution Eligibility for an Annual Bonus Private Medical & Dental Life Assurance Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility) Study & continuing Professional Development Support Hybrid Working
A global, private company is looking for a Head of Reporting and Analysis Your new company A large scale, private group in the logistics sector. The company has global operations including assets in Dubai, Europe and South America. They are targeting a period of growth and are looking to expand their team. Your new role Working in the headquarters of this business in the West End of London, this role will report to the Group CFO and will be responsible for accounting and analysis for the global group, staff management of 5 direct reports and also driving data-led insights into the business. Duties Leadership of the global reporting team, deliver to deadlines in accordance with IFRS Drive business partnering across all business lines including procurement and operations Ownership for group budgets and forecasts, delivering to board. CAPEX & OPEX planning Ongoing project work What you'll need to succeed You will need to be a qualified accountant, with experience working within a large scale entity with business operations across multiple assets/projects/entities and likely have exposure to large CAPEX budgets. You will want to work for large scale, private business and have a focus on process and systems improvement. What you'll get in return You will get to take on a global group role, in a role that will be part of succession plan for CFO in 5 years. This role sits within a professional team, so you will be met with like-minded individuals with an excellent approach to work. The company pay strong bonus and reward longevity in their staff. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Feb 08, 2026
Full time
A global, private company is looking for a Head of Reporting and Analysis Your new company A large scale, private group in the logistics sector. The company has global operations including assets in Dubai, Europe and South America. They are targeting a period of growth and are looking to expand their team. Your new role Working in the headquarters of this business in the West End of London, this role will report to the Group CFO and will be responsible for accounting and analysis for the global group, staff management of 5 direct reports and also driving data-led insights into the business. Duties Leadership of the global reporting team, deliver to deadlines in accordance with IFRS Drive business partnering across all business lines including procurement and operations Ownership for group budgets and forecasts, delivering to board. CAPEX & OPEX planning Ongoing project work What you'll need to succeed You will need to be a qualified accountant, with experience working within a large scale entity with business operations across multiple assets/projects/entities and likely have exposure to large CAPEX budgets. You will want to work for large scale, private business and have a focus on process and systems improvement. What you'll get in return You will get to take on a global group role, in a role that will be part of succession plan for CFO in 5 years. This role sits within a professional team, so you will be met with like-minded individuals with an excellent approach to work. The company pay strong bonus and reward longevity in their staff. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
The Difference is an education charity, founded to change the story on lost learning. Our vision is to see lost learning falling nationally by 2030 and for schools to be better equipped to support all children, particularly those most vulnerable. Leading national policy strategy As Head of Policy you will work closely with the CEO to develop and execute a four-year influencing plan. Together we'll aim to shift local and national incentives on inclusion by 2030, which see the national trend of rising suspension and absence begin to fall. You will hold relationships with the Department for Education and Ofsted and advise on policy priorities ahead, such as: Widening the definition of inclusion beyond special needs, recognising the needs of those young people historically or currently interacting with social services Reducing perverse incentives for schools to alter their school roll through admissions and pupil exits Expectations for multi-academy trusts in capturing and analysing data on lost learning, including how it disproportionately affects different groups Improving local alternative provision eco-systems, to improve outcomes for young people National standards for inclusive school practice, at a universal and targeted level Professional development standards for school inclusion Developing implementation expertise in the middle tier In your first six months, you will advise on the internal development of a new programme for middle tier policy actors: multi-academy trust and local authority leaders. You will support the Programme team in its design, to plan strategically for the recruitment of trusts and local authorities, and you will plan the research and influencing work which will seek to share their success nationally. Building the evidence base In your second six months, you will work with the CEO to build out our research function. Your influencing plan will include how The Difference can learn from the work across our multi-academy trust, local authority and internal AP pioneer partners over the next four years, to develop influential publications. Research work ahead will include publishing sector-facing publications of The Difference's own research, carried out by our research lead and associates; alongside managing external contractors and internal colleagues to bid for and deliver aligned research disseminating our ideas. Raising your voice This is an exciting opportunity for someone committed to inclusive policy change. The Difference has always punched above our weight in national and sector press reach. In post, you will publish blogs and comment pieces, disseminating our shared ideas. You will be a prominent voice on inclusion. The Difference is still a small and growing charity. This means that our work is fast-paced, our roles are broad, and there is a culture of being highly autonomous, reactive and flexible, as the needs of the organisation evolve. If this sounds exciting rather than daunting, then this could be the role and team for you! The Role This is an exciting time to join The Difference as we increase our impact, reach more schools, and develop our influencing strategy. As Head of Policy and Public Affairs you will: Design and execute an impactful influencing plan Design an influencing plan - Identify via horizon scanning opportunities to influence national policy using open policy windows, or by nudging/creating new ones. Execute an influencing plan - Utilise own assets and assets across the organisation, including the Director team, to deliver against the influencing plan. Relationship building - Build highly credible and impactful relationships with a variety of stakeholders who hold power. This will include policy makers in national governments, local government officials, politicians, other third sector organisations and think tanks. Leadership - Play a significant role internally and externally in communicating the organisation's policy position, raising organisational and own brand. Build policy capacity and credibility across the organisation: Policy positions and solutions- Use the concepts, work and experience of The Difference's programmes to develop new, and refine existing, national policy positions to shift incentives. Thought leadership - Be the organisation's education policy and political expert. Generating income - Use own and team's expertise and credibility to generate income via speaking engagements and consultancy to support the organisation's financial sustainability. Person Specification: Essential - We are looking for someone with the following knowledge, experience and skills, though you may be stronger in some areas than others: Deep expertise in education policy, particularly on the topic of lost learning and the various policy and political debates, including areas of controversy, surrounding this policy topic. Strategic thinker with a proven track record in identifying policy windows and designing activities that lead to meaningful national policy change. Excellent relationship builder, who brings with them their own network of influential stakeholders and has a plan for building new relationships. Adept at navigating tricky situations and explaining complex, sometimes difficult, messages. Expert convener with a strong knowledge of the education sector , including which schools, trusts and local authorities are influential and experience in bringing a variety of perspectives together to generate consensus. Persuasive and clear writing style for publication, including reports, press, blogs and ghost writing for members of the senior leadership team, often based on consensus positions, and designed to communicate key messages for impact. Confidence and credibility in communicating nuanced messages in a contentious landscape, in writing, verbally and in public (e.g. on panels), to raise the profile of The Difference. Strong project manager who can design systems and processes to keep self, team and other stakeholders on task and on time. Experience of designing programmes of work and monitoring their effectiveness. Flexible project management style that can adapt to a changing environment. Confidence in managing a variety of stakeholders and supporting them to deliver on time. Desired - You are more likely to be successful in your application if you have one or more of the following: Familiarity with The Difference's programmatic work, theory and practice. Lived experience or insight into the school experiences of marginalised young people (e.g. those with experience of the care system, mental ill health, special educational needs, exclusion, and racism). We know that some people, especially those from marginalised backgrounds, may hesitate to apply unless they meet every listed requirement. If this role excites you and you believe you could make a strong contribution, we warmly encourage you to apply. We actively welcome applications from people whose backgrounds are under-represented in the charity sector, including but not limited to: people from black, Asian and minority ethnic backgrounds, LGBTQ+ people, people with disabilities, people with experience in the case system, non-graduates and first-in-family graduates.
Feb 08, 2026
Full time
The Difference is an education charity, founded to change the story on lost learning. Our vision is to see lost learning falling nationally by 2030 and for schools to be better equipped to support all children, particularly those most vulnerable. Leading national policy strategy As Head of Policy you will work closely with the CEO to develop and execute a four-year influencing plan. Together we'll aim to shift local and national incentives on inclusion by 2030, which see the national trend of rising suspension and absence begin to fall. You will hold relationships with the Department for Education and Ofsted and advise on policy priorities ahead, such as: Widening the definition of inclusion beyond special needs, recognising the needs of those young people historically or currently interacting with social services Reducing perverse incentives for schools to alter their school roll through admissions and pupil exits Expectations for multi-academy trusts in capturing and analysing data on lost learning, including how it disproportionately affects different groups Improving local alternative provision eco-systems, to improve outcomes for young people National standards for inclusive school practice, at a universal and targeted level Professional development standards for school inclusion Developing implementation expertise in the middle tier In your first six months, you will advise on the internal development of a new programme for middle tier policy actors: multi-academy trust and local authority leaders. You will support the Programme team in its design, to plan strategically for the recruitment of trusts and local authorities, and you will plan the research and influencing work which will seek to share their success nationally. Building the evidence base In your second six months, you will work with the CEO to build out our research function. Your influencing plan will include how The Difference can learn from the work across our multi-academy trust, local authority and internal AP pioneer partners over the next four years, to develop influential publications. Research work ahead will include publishing sector-facing publications of The Difference's own research, carried out by our research lead and associates; alongside managing external contractors and internal colleagues to bid for and deliver aligned research disseminating our ideas. Raising your voice This is an exciting opportunity for someone committed to inclusive policy change. The Difference has always punched above our weight in national and sector press reach. In post, you will publish blogs and comment pieces, disseminating our shared ideas. You will be a prominent voice on inclusion. The Difference is still a small and growing charity. This means that our work is fast-paced, our roles are broad, and there is a culture of being highly autonomous, reactive and flexible, as the needs of the organisation evolve. If this sounds exciting rather than daunting, then this could be the role and team for you! The Role This is an exciting time to join The Difference as we increase our impact, reach more schools, and develop our influencing strategy. As Head of Policy and Public Affairs you will: Design and execute an impactful influencing plan Design an influencing plan - Identify via horizon scanning opportunities to influence national policy using open policy windows, or by nudging/creating new ones. Execute an influencing plan - Utilise own assets and assets across the organisation, including the Director team, to deliver against the influencing plan. Relationship building - Build highly credible and impactful relationships with a variety of stakeholders who hold power. This will include policy makers in national governments, local government officials, politicians, other third sector organisations and think tanks. Leadership - Play a significant role internally and externally in communicating the organisation's policy position, raising organisational and own brand. Build policy capacity and credibility across the organisation: Policy positions and solutions- Use the concepts, work and experience of The Difference's programmes to develop new, and refine existing, national policy positions to shift incentives. Thought leadership - Be the organisation's education policy and political expert. Generating income - Use own and team's expertise and credibility to generate income via speaking engagements and consultancy to support the organisation's financial sustainability. Person Specification: Essential - We are looking for someone with the following knowledge, experience and skills, though you may be stronger in some areas than others: Deep expertise in education policy, particularly on the topic of lost learning and the various policy and political debates, including areas of controversy, surrounding this policy topic. Strategic thinker with a proven track record in identifying policy windows and designing activities that lead to meaningful national policy change. Excellent relationship builder, who brings with them their own network of influential stakeholders and has a plan for building new relationships. Adept at navigating tricky situations and explaining complex, sometimes difficult, messages. Expert convener with a strong knowledge of the education sector , including which schools, trusts and local authorities are influential and experience in bringing a variety of perspectives together to generate consensus. Persuasive and clear writing style for publication, including reports, press, blogs and ghost writing for members of the senior leadership team, often based on consensus positions, and designed to communicate key messages for impact. Confidence and credibility in communicating nuanced messages in a contentious landscape, in writing, verbally and in public (e.g. on panels), to raise the profile of The Difference. Strong project manager who can design systems and processes to keep self, team and other stakeholders on task and on time. Experience of designing programmes of work and monitoring their effectiveness. Flexible project management style that can adapt to a changing environment. Confidence in managing a variety of stakeholders and supporting them to deliver on time. Desired - You are more likely to be successful in your application if you have one or more of the following: Familiarity with The Difference's programmatic work, theory and practice. Lived experience or insight into the school experiences of marginalised young people (e.g. those with experience of the care system, mental ill health, special educational needs, exclusion, and racism). We know that some people, especially those from marginalised backgrounds, may hesitate to apply unless they meet every listed requirement. If this role excites you and you believe you could make a strong contribution, we warmly encourage you to apply. We actively welcome applications from people whose backgrounds are under-represented in the charity sector, including but not limited to: people from black, Asian and minority ethnic backgrounds, LGBTQ+ people, people with disabilities, people with experience in the case system, non-graduates and first-in-family graduates.
Are you ready to embrace change? Are you an aspiring leader? Are you seeking to develop and deliver exceptional visitor experiences at unique places? If so, we're looking for a results-driven leader to take our visitor experiences to the next level across the North Coast Property Group, which includes globally recognised attractions such as the Giant's Causeway World Heritage Site, Carrick-a-Rede Rope Bridge and Mussenden Temple at Downhill Demesne. This role will be diverse, fast paced and rewarding. You'll drive visitor satisfaction, deepen connection to place through enhanced interpretation and storytelling, deliver innovative and engaging experiences and lead a dynamic team that strives for excellence. This is a leadership role that will create inclusive and memorable experiences for over 600,000 visitors from around the world. If you thrive in working in partnership, thinking creatively, leading and collaborating to achieve results, then this could be the next role for you. What it's like to work here Flanked by the wild north Atlantic Ocean and a landscape of dramatic cliffs, for centuries the Giant's Causeway has inspired artists, stirred scientific debate, and captured the imagination of all who visit. Northern Ireland's North Coast is one of the largest and stunning portfolios within the National Trust, welcoming visitors from all over the world, who come to explore the iconic coastline. Working in the North Coast Property Group means contributing to the preservation and promotion of the Giant's Causeway, Downhill Demesne and Carrick-a-Rede Rope-bridge. Your efforts will help ensure that these special places are protected for future generations, while providing visitors with memorable experiences. The sense of purpose and fulfilment that comes from knowing that your work makes a difference is a significant part of what makes working here special. This is an operational role based primarily at the Giant's Causeway, with a property group team of approximately 100 passionate and enthusiastic staff and volunteers, working hard to provide exceptional and well cared for visitor services and life-long memories for our visitors. What you'll be doing You will have a deep understanding and relevant expertise to know what makes a great visitor experience. You will shape the end-to-end visitor journey, in collaboration with other colleagues, ensuring it is welcoming and memorable. You will work with all teams to ensure consistency and quality of service and access. You will use visitor feedback, audience insights and evaluation to shape and deliver a dynamic, inspiring and relevant visitor experience that connects with local and international audiences. You'll be continually looking for ways to enhance interpretation at our sites (indoors and outdoors) and will have the opportunity to create refreshed, inclusive and inspiring interpretation that brings our stories to life and deepens connection to our special places. You will collaborate with the marketing team and Business Development Manager to develop and execute appropriate marketing activity. You will also ensure that all promotional activities align with the National Trust's brand and values, maintaining a consistent and positive image of our places. You'll be leading a small team, creating a positive, confident and collaborative working culture. You will be skilled in building relationships and will work in partnership to co-create experiences that will appeal to specific key audiences. Key to your role will be working closely with colleagues to develop and deliver a joined-up property plan to share the history and significance of our properties. You'll be part of the Property Leadership Team, and the duty manager team, which means you'll have direct delegated budget management and compliance task responsibilities, as well as occasionally acting as duty manager or representing the General Manager. The National Trust is committed to the professional development of its employees. Whether through on-the-job training, workshops, or opportunities for advancement, you'll have access to resources that will help and support your professional development. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: experience in managing visitor services or public engagement in a heritage, museum, or cultural setting proven ability to use multiple sets of data to inform and shape inclusive and relevant visitor experiences led and developed staff and/or volunteers to deliver a high-quality service designed or co-created engaging interpretation and public programmes ability to build effective relationships with internal teams and external partners to co-create experiences Criteria for all other applicants: knowledge of storytelling, interpretive planning, and curatorial practices that bring heritage to life. ability to develop medium to long-term audience-led plans that align with organisational goals and audience needs experience in managing visitor services or public engagement in a heritage, museum, or cultural setting proven ability to use data and feedback to shape inclusive and relevant visitor experiences led and developed staff and/or volunteers to deliver high-quality service designed or co-created engaging interpretation and public programmes ability to build effective relationships with internal teams and external partners to co-create experiences The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Feb 08, 2026
Full time
Are you ready to embrace change? Are you an aspiring leader? Are you seeking to develop and deliver exceptional visitor experiences at unique places? If so, we're looking for a results-driven leader to take our visitor experiences to the next level across the North Coast Property Group, which includes globally recognised attractions such as the Giant's Causeway World Heritage Site, Carrick-a-Rede Rope Bridge and Mussenden Temple at Downhill Demesne. This role will be diverse, fast paced and rewarding. You'll drive visitor satisfaction, deepen connection to place through enhanced interpretation and storytelling, deliver innovative and engaging experiences and lead a dynamic team that strives for excellence. This is a leadership role that will create inclusive and memorable experiences for over 600,000 visitors from around the world. If you thrive in working in partnership, thinking creatively, leading and collaborating to achieve results, then this could be the next role for you. What it's like to work here Flanked by the wild north Atlantic Ocean and a landscape of dramatic cliffs, for centuries the Giant's Causeway has inspired artists, stirred scientific debate, and captured the imagination of all who visit. Northern Ireland's North Coast is one of the largest and stunning portfolios within the National Trust, welcoming visitors from all over the world, who come to explore the iconic coastline. Working in the North Coast Property Group means contributing to the preservation and promotion of the Giant's Causeway, Downhill Demesne and Carrick-a-Rede Rope-bridge. Your efforts will help ensure that these special places are protected for future generations, while providing visitors with memorable experiences. The sense of purpose and fulfilment that comes from knowing that your work makes a difference is a significant part of what makes working here special. This is an operational role based primarily at the Giant's Causeway, with a property group team of approximately 100 passionate and enthusiastic staff and volunteers, working hard to provide exceptional and well cared for visitor services and life-long memories for our visitors. What you'll be doing You will have a deep understanding and relevant expertise to know what makes a great visitor experience. You will shape the end-to-end visitor journey, in collaboration with other colleagues, ensuring it is welcoming and memorable. You will work with all teams to ensure consistency and quality of service and access. You will use visitor feedback, audience insights and evaluation to shape and deliver a dynamic, inspiring and relevant visitor experience that connects with local and international audiences. You'll be continually looking for ways to enhance interpretation at our sites (indoors and outdoors) and will have the opportunity to create refreshed, inclusive and inspiring interpretation that brings our stories to life and deepens connection to our special places. You will collaborate with the marketing team and Business Development Manager to develop and execute appropriate marketing activity. You will also ensure that all promotional activities align with the National Trust's brand and values, maintaining a consistent and positive image of our places. You'll be leading a small team, creating a positive, confident and collaborative working culture. You will be skilled in building relationships and will work in partnership to co-create experiences that will appeal to specific key audiences. Key to your role will be working closely with colleagues to develop and deliver a joined-up property plan to share the history and significance of our properties. You'll be part of the Property Leadership Team, and the duty manager team, which means you'll have direct delegated budget management and compliance task responsibilities, as well as occasionally acting as duty manager or representing the General Manager. The National Trust is committed to the professional development of its employees. Whether through on-the-job training, workshops, or opportunities for advancement, you'll have access to resources that will help and support your professional development. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: experience in managing visitor services or public engagement in a heritage, museum, or cultural setting proven ability to use multiple sets of data to inform and shape inclusive and relevant visitor experiences led and developed staff and/or volunteers to deliver a high-quality service designed or co-created engaging interpretation and public programmes ability to build effective relationships with internal teams and external partners to co-create experiences Criteria for all other applicants: knowledge of storytelling, interpretive planning, and curatorial practices that bring heritage to life. ability to develop medium to long-term audience-led plans that align with organisational goals and audience needs experience in managing visitor services or public engagement in a heritage, museum, or cultural setting proven ability to use data and feedback to shape inclusive and relevant visitor experiences led and developed staff and/or volunteers to deliver high-quality service designed or co-created engaging interpretation and public programmes ability to build effective relationships with internal teams and external partners to co-create experiences The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Description We're excited to offer a fantastic 12-month full-time FTC opportunity for a Customer Experience Manager to join the marketing team at AXA Global Healthcare in Tunbridge Wells. If you're passionate about creating impactful customer journeys, this is your chance to lead the development and execution of a strategic CX vision that truly makes a difference. Working closely with the CX and Insight Lead, you'll drive initiatives that ensure a smooth, consistent experience across all touchpoints. As the voice of the customer, you'll champion continuous improvement and deliver positive outcomes, all while ensuring our approach aligns with our commitments under the Consumer Duty-especially for customers with vulnerable characteristics. If you're an expert in customer experience with a solid understanding of Vulnerable Customer needs and are ready to shape exceptional customer experiences, then we'd love to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Lead the development and implementation of the Customer Experience (CX) and Vulnerable Customer (VC) strategies. Collaborate with stakeholders to map customer journeys, identifying pain points and areas for CX improvement. Work with Insight, Operations, and Complaints teams to launch CX and VC projects that create a seamless, positive experience across all touchpoints, especially enhancing digital customer interactions. Chair the Vulnerable Customer Forum, ensuring stakeholder engagement and successful delivery within scope, time, and budget. Partner with Compliance to update policies that prioritise the needs of vulnerable customers in everything we do. Act as a customer advocate across all strategic initiatives, ensuring their needs-including those with vulnerabilities-are central to project design. Use root cause analysis of customer complaints to identify opportunities for CX improvements and address key issues. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Proven experience in a Customer Experience (CX) role, with demonstrated expertise in leading customer journey mapping workshops with stakeholders. Skilled at facilitating collaborative workshops to map, analyse, and improve end-to-end customer journeys. Ability to apply insights from journey mapping to enhance customer interactions and overall experience. In-depth understanding of Vulnerable Customer requirements and how to incorporate these into journey design. Excellent communication, influencing, and relationship-building skills. Sound presentation, storytelling, and data interpretation abilities to convey journey insights compellingly. Good business and commercial awareness, with the ability to align CX initiatives with company objectives. Highly organised with effective time management skills. Knowledge of Consumer Duty requirements within financial services would be desirable. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of up to £48,000 dependent on experience. Discretionary company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 28 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are Proud to be part of the AXA Group, AXA Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check-up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
Feb 08, 2026
Full time
Description We're excited to offer a fantastic 12-month full-time FTC opportunity for a Customer Experience Manager to join the marketing team at AXA Global Healthcare in Tunbridge Wells. If you're passionate about creating impactful customer journeys, this is your chance to lead the development and execution of a strategic CX vision that truly makes a difference. Working closely with the CX and Insight Lead, you'll drive initiatives that ensure a smooth, consistent experience across all touchpoints. As the voice of the customer, you'll champion continuous improvement and deliver positive outcomes, all while ensuring our approach aligns with our commitments under the Consumer Duty-especially for customers with vulnerable characteristics. If you're an expert in customer experience with a solid understanding of Vulnerable Customer needs and are ready to shape exceptional customer experiences, then we'd love to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Lead the development and implementation of the Customer Experience (CX) and Vulnerable Customer (VC) strategies. Collaborate with stakeholders to map customer journeys, identifying pain points and areas for CX improvement. Work with Insight, Operations, and Complaints teams to launch CX and VC projects that create a seamless, positive experience across all touchpoints, especially enhancing digital customer interactions. Chair the Vulnerable Customer Forum, ensuring stakeholder engagement and successful delivery within scope, time, and budget. Partner with Compliance to update policies that prioritise the needs of vulnerable customers in everything we do. Act as a customer advocate across all strategic initiatives, ensuring their needs-including those with vulnerabilities-are central to project design. Use root cause analysis of customer complaints to identify opportunities for CX improvements and address key issues. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Proven experience in a Customer Experience (CX) role, with demonstrated expertise in leading customer journey mapping workshops with stakeholders. Skilled at facilitating collaborative workshops to map, analyse, and improve end-to-end customer journeys. Ability to apply insights from journey mapping to enhance customer interactions and overall experience. In-depth understanding of Vulnerable Customer requirements and how to incorporate these into journey design. Excellent communication, influencing, and relationship-building skills. Sound presentation, storytelling, and data interpretation abilities to convey journey insights compellingly. Good business and commercial awareness, with the ability to align CX initiatives with company objectives. Highly organised with effective time management skills. Knowledge of Consumer Duty requirements within financial services would be desirable. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of up to £48,000 dependent on experience. Discretionary company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 28 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are Proud to be part of the AXA Group, AXA Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check-up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
Alexander Mann Solutions - Public Sector Resourcing
On behalf of HSE, we are looking for a Software Asset & Configuration Manager (ITAM/SAM) for a 6 month (Inside IR35) contract based Remote. We're looking for an experienced Software Asset & Configuration Manager (ITAM/SAM) to support HSE in establishing an accurate, audit-ready view of its IT estate. This role is focused on ServiceNow CMDB, CSDM mapping and IT estate discovery, helping to underpin cyber security, compliance and ITIL service management processes. This is a key role within a discovery-led programme, laying the foundations for long-term IT Asset Management, Configuration Management and future Software Asset Management optimisation. As a Software Asset & Configuration Manager your main responsibilities will be to: . Lead IT estate discovery across on-premise, network and cloud environments, producing accurate and compliant configuration and asset data. . Configure and optimise ServiceNow CMDB applying CSDM service modelling to support ITIL processes and cyber assurance. . Validate, cleanse and normalise asset and configuration data to create a trusted baseline view of the IT estate. . Establish strong foundations for future SAM activity, including licence reconciliation and Effective Licence Position (ELP) analysis as part of later optimisation phases. . Work closely with service owners and SMEs to clarify ownership, dependencies and configuration impacts. . Provide insight and recommendations supporting audit readiness, cyber security and long- term ITAM/SAM strategy. Essential: . Strong hands-on experience with ServiceNow configuration, including CMDB population and CSDM mapping. . Solid background in IT Asset Management (ITAM) and configuration management in complex environments. . Practical understanding of ITIL and how configuration and asset data underpin Incident, Problem and Change processes. . Experience delivering or supporting IT estate discovery across cloud and on-prem environments. . Knowledge of Software Asset Management (licensing, compliance, catalogue/ELP work) with the ability to support future optimisation. . Strong stakeholder engagement skills, with the ability to translate technical data into meaningful insight SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, HSE guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Commitment HSE guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Feb 08, 2026
Contractor
On behalf of HSE, we are looking for a Software Asset & Configuration Manager (ITAM/SAM) for a 6 month (Inside IR35) contract based Remote. We're looking for an experienced Software Asset & Configuration Manager (ITAM/SAM) to support HSE in establishing an accurate, audit-ready view of its IT estate. This role is focused on ServiceNow CMDB, CSDM mapping and IT estate discovery, helping to underpin cyber security, compliance and ITIL service management processes. This is a key role within a discovery-led programme, laying the foundations for long-term IT Asset Management, Configuration Management and future Software Asset Management optimisation. As a Software Asset & Configuration Manager your main responsibilities will be to: . Lead IT estate discovery across on-premise, network and cloud environments, producing accurate and compliant configuration and asset data. . Configure and optimise ServiceNow CMDB applying CSDM service modelling to support ITIL processes and cyber assurance. . Validate, cleanse and normalise asset and configuration data to create a trusted baseline view of the IT estate. . Establish strong foundations for future SAM activity, including licence reconciliation and Effective Licence Position (ELP) analysis as part of later optimisation phases. . Work closely with service owners and SMEs to clarify ownership, dependencies and configuration impacts. . Provide insight and recommendations supporting audit readiness, cyber security and long- term ITAM/SAM strategy. Essential: . Strong hands-on experience with ServiceNow configuration, including CMDB population and CSDM mapping. . Solid background in IT Asset Management (ITAM) and configuration management in complex environments. . Practical understanding of ITIL and how configuration and asset data underpin Incident, Problem and Change processes. . Experience delivering or supporting IT estate discovery across cloud and on-prem environments. . Knowledge of Software Asset Management (licensing, compliance, catalogue/ELP work) with the ability to support future optimisation. . Strong stakeholder engagement skills, with the ability to translate technical data into meaningful insight SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, HSE guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Commitment HSE guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
What you'll bring to the team Global Planning Director Global Insights & Strategy London B2 12 Month FTC Our purpose Bring joy, create connections, and make memories. Our vision To be the global leader in branded entertainment destinations and the greatest place to work and play. The opportunity We're looking for a Global Planning Director to lead strategic planning and alignment across Merlin's diverse portfolio of world-class attractions and brands. Sitting within our Global Insights & Strategy team, this role plays a critical part in shaping how our Growth function plans, prioritises and delivers impact across regions, brands and channels. You'll act as the central connector between global Centres of Excellence (Brand, Marketing, Indirect Sales, Customer Proposition) and our regional and cluster go-to-market teams - with a particular focus on International markets. Your work will ensure our planning cadence is joined up, insight-led and aligned to key governance forums including CPC, CIC, Executive Team and Main Board agendas. This is a highly visible role for a strategic, data-driven leader who thrives in complex, fast-paced environments and knows how to turn long-term vision into executable plans that drive growth. What you'll be doing Strategic planning & alignment Lead the global go-to-market calendar, ensuring synergy across brands, regions and specialisms Own the annual and multi-year go-to-market planning process, integrating global trends, insights and customer feedback Align go-to-market strategies with Merlin's wider business objectives and growth ambitions Collaboration & leadership Act as the central hub for regional and local go-to-market teams, driving alignment and sharing best practice Partner closely with commercial, operations, digital and insights teams to optimise go-to-market motion and delivery Governance, rhythm & performance Coordinate global activity across key seasons, campaigns and product launches, ensuring timely, high-quality execution Own the planning and trading rhythm, leading weekly, monthly and quarterly reviews Track changes to plans and actions, ensuring visibility through digital tools and clarity for senior stakeholders Monitor KPIs, challenge assumptions and recommend strategic course-corrections where needed Who you'll work with You'll collaborate extensively across Merlin, including: Global, regional and local go-to-market leaders Global Brand teams E-commerce and Digital Marketing Communications, Partnerships and Sponsorship External media agencies Insights, Strategy, Commercial and Finance teams Qualifications & Experience What we're looking for Experience & background Proven experience in a senior marketing or planning leadership role within a global or multi-regional organisation Strong strategic planning and programme management capability Deep understanding of brand, digital marketing and campaign analytics Experience leading complex stakeholder groups across cultures and geographies A data-driven mindset with the ability to translate insight into action Background in entertainment, tourism, hospitality or adjacent sectors Degree-level education (or equivalent) in business, analytics or a related field preferred Skills & capabilities Ability to lead global planning cycles, from annual calendars to multi-year roadmaps Strong influencing skills at executive and senior stakeholder level Collaborative leadership style that brings global and regional teams together Commercial acumen, connecting plans to revenue growth and ROI Curious, innovative thinker who keeps pace with evolving planning tools and methodologies Proven people leader who develops capability and builds high-performing teams How we lead at Merlin At Merlin, our leaders are: Soulfully Curious - always learning, exploring new perspectives and asking great questions Results Focused - clear on goals, accountable for outcomes and unafraid to course-correct Extraordinary Teammates - collaborative, generous with knowledge and contributors to enterprise-wide success Developers of People - coaches, mentors and champions of growth in others Why join us? This is a rare opportunity to shape how a global entertainment business plans for growth, connects teams across continents and brings bold strategies to life. You'll have real influence, global exposure and the chance to help millions of guests create unforgettable memories. Benefits We're growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you're already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 33 days' holiday including bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more! Pay Range Competitive
Feb 07, 2026
Full time
What you'll bring to the team Global Planning Director Global Insights & Strategy London B2 12 Month FTC Our purpose Bring joy, create connections, and make memories. Our vision To be the global leader in branded entertainment destinations and the greatest place to work and play. The opportunity We're looking for a Global Planning Director to lead strategic planning and alignment across Merlin's diverse portfolio of world-class attractions and brands. Sitting within our Global Insights & Strategy team, this role plays a critical part in shaping how our Growth function plans, prioritises and delivers impact across regions, brands and channels. You'll act as the central connector between global Centres of Excellence (Brand, Marketing, Indirect Sales, Customer Proposition) and our regional and cluster go-to-market teams - with a particular focus on International markets. Your work will ensure our planning cadence is joined up, insight-led and aligned to key governance forums including CPC, CIC, Executive Team and Main Board agendas. This is a highly visible role for a strategic, data-driven leader who thrives in complex, fast-paced environments and knows how to turn long-term vision into executable plans that drive growth. What you'll be doing Strategic planning & alignment Lead the global go-to-market calendar, ensuring synergy across brands, regions and specialisms Own the annual and multi-year go-to-market planning process, integrating global trends, insights and customer feedback Align go-to-market strategies with Merlin's wider business objectives and growth ambitions Collaboration & leadership Act as the central hub for regional and local go-to-market teams, driving alignment and sharing best practice Partner closely with commercial, operations, digital and insights teams to optimise go-to-market motion and delivery Governance, rhythm & performance Coordinate global activity across key seasons, campaigns and product launches, ensuring timely, high-quality execution Own the planning and trading rhythm, leading weekly, monthly and quarterly reviews Track changes to plans and actions, ensuring visibility through digital tools and clarity for senior stakeholders Monitor KPIs, challenge assumptions and recommend strategic course-corrections where needed Who you'll work with You'll collaborate extensively across Merlin, including: Global, regional and local go-to-market leaders Global Brand teams E-commerce and Digital Marketing Communications, Partnerships and Sponsorship External media agencies Insights, Strategy, Commercial and Finance teams Qualifications & Experience What we're looking for Experience & background Proven experience in a senior marketing or planning leadership role within a global or multi-regional organisation Strong strategic planning and programme management capability Deep understanding of brand, digital marketing and campaign analytics Experience leading complex stakeholder groups across cultures and geographies A data-driven mindset with the ability to translate insight into action Background in entertainment, tourism, hospitality or adjacent sectors Degree-level education (or equivalent) in business, analytics or a related field preferred Skills & capabilities Ability to lead global planning cycles, from annual calendars to multi-year roadmaps Strong influencing skills at executive and senior stakeholder level Collaborative leadership style that brings global and regional teams together Commercial acumen, connecting plans to revenue growth and ROI Curious, innovative thinker who keeps pace with evolving planning tools and methodologies Proven people leader who develops capability and builds high-performing teams How we lead at Merlin At Merlin, our leaders are: Soulfully Curious - always learning, exploring new perspectives and asking great questions Results Focused - clear on goals, accountable for outcomes and unafraid to course-correct Extraordinary Teammates - collaborative, generous with knowledge and contributors to enterprise-wide success Developers of People - coaches, mentors and champions of growth in others Why join us? This is a rare opportunity to shape how a global entertainment business plans for growth, connects teams across continents and brings bold strategies to life. You'll have real influence, global exposure and the chance to help millions of guests create unforgettable memories. Benefits We're growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you're already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 33 days' holiday including bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more! Pay Range Competitive
This is a very successul company operating in a strong niche in the animal healthcare sector National Key Account Manager to take responsibility for the growth and performance of key veterinary customer groups across the UK. This full-time, field-based role reports to the National Sales Manager and plays a critical part in shaping and executing national account strategies that deliver sustainable sales, margin improvement, and long-term customer partnerships. About the Role As National Key Account Manager, you will lead the commercial agenda for major national and multi-site veterinary groups. You'll be responsible for developing strategic account plans, driving performance, and strengthening senior-level relationships across head office teams, clinical leadership, and purchasing functions. You'll use data-driven insight to identify growth opportunities, manage commercial risk, and influence future planning. The role involves leading Quarterly Business Reviews, managing pricing and contracting discussions, and ensuring consistent application of commercial governance across the organisation. Close collaboration with regional field sales teams and internal departments is essential to ensure national plans are effectively executed at regional and clinic level. You will meet regularly with head office contacts and visit key clinics across the UK to maintain relationships and understand operational needs. About You We're looking for a proactive, analytical, and relationship-driven professional with: Proven experience managing national or multi-site key accounts A strategic, commercially focused mindset Strong communication, negotiation, and influencing skills The ability to build trust at senior levels within complex organisations Confidence in using data and insight to guide decision-making Excellent organisational skills and the ability to thrive in a fast-paced, growth-led environment Experience in the veterinary or wider healthcare sector is highly desirable Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Feb 07, 2026
Full time
This is a very successul company operating in a strong niche in the animal healthcare sector National Key Account Manager to take responsibility for the growth and performance of key veterinary customer groups across the UK. This full-time, field-based role reports to the National Sales Manager and plays a critical part in shaping and executing national account strategies that deliver sustainable sales, margin improvement, and long-term customer partnerships. About the Role As National Key Account Manager, you will lead the commercial agenda for major national and multi-site veterinary groups. You'll be responsible for developing strategic account plans, driving performance, and strengthening senior-level relationships across head office teams, clinical leadership, and purchasing functions. You'll use data-driven insight to identify growth opportunities, manage commercial risk, and influence future planning. The role involves leading Quarterly Business Reviews, managing pricing and contracting discussions, and ensuring consistent application of commercial governance across the organisation. Close collaboration with regional field sales teams and internal departments is essential to ensure national plans are effectively executed at regional and clinic level. You will meet regularly with head office contacts and visit key clinics across the UK to maintain relationships and understand operational needs. About You We're looking for a proactive, analytical, and relationship-driven professional with: Proven experience managing national or multi-site key accounts A strategic, commercially focused mindset Strong communication, negotiation, and influencing skills The ability to build trust at senior levels within complex organisations Confidence in using data and insight to guide decision-making Excellent organisational skills and the ability to thrive in a fast-paced, growth-led environment Experience in the veterinary or wider healthcare sector is highly desirable Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Are you an SAP Finance specialist who thrives at the intersection of cloud, compliance, and complex financial landscapes? This is a chance to step into a senior, strategic Managed Services role where your expertise shapes how global organisations run finance in SAP S/4HANA - not just today, but for what s coming next. As a Senior SAP FI CO Consultant , you won t be firefighting legacy systems or stuck in narrow project silos. Instead, you ll work at the heart of modern SAP finance, helping clients adopt a true cloud-first mindset, navigate evolving regulatory demands, and unlock automation, control, and real-time insight across their financial operations. The Role at a Glance: Senior SAP FI CO Consultant Remote - Home-based (UK) Up to £80,000 DOE Plus Benefits Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a top-10 global IT services provider operating in over 50 countries worldwide. We combine global scale with local expertise to deliver world-class SAP services that drive real business impact. As a global SAP Platinum Partner, we support organisations of all sizes with consulting, digital innovation, cloud, automation, and end-to-end IT services. With 15,000+ SAP experts across 29 countries, we help clients solve complex challenges and accelerate growth. Our award-winning SAP practice is a global leader in SAP S/4HANA, trusted by 500+ SAP HANA and 300+ SAP S/4HANA customers worldwide. Role Overview: We re looking for a high-calibre SAP Finance Consultant to join our Managed Services team in a strategic, cloud-first role. This position goes beyond legacy project systems, focusing on shaping the core financial architecture of SAP S/4HANA Public and Private Cloud environments. As a Senior Consultant, you ll be the lead SME for Financial Supply Chain Management (FSCM) and Document & Reporting Compliance (DRC), guiding clients through the shift to a true Cloud Mindset. You ll help organisations stay ahead of complex global mandates - including UK MTD and Peppol e-Invoicing - while optimising liquidity and automation through modern payment factories. You ll own the end-to-end financial lifecycle, from the Universal Journal to secure payments via SAP Multi-Bank Connectivity (MBC) and real-time statutory reporting. Bridging deep SAP expertise with strategic advisory, you ll help clients move from traditional post-audit compliance to Continuous Transaction Controls (CTC) - redefining how finance operates in the cloud. Key Responsibilities: • Lead SAP S/4HANA Finance configuration across Public and Private Cloud, operating confidently in hybrid landscapes • Optimise GL, Parallel Accounting, and Advanced Financial Closing (AFC) to automate and accelerate month-end close • Deliver expert Management Accounting support including Margin Analysis, CO-PC, and Material Ledger • Own complex FICO integrations with MM, SD, and third-party systems, protecting Universal Journal (ACDOCA) integrity • Configure and manage SAP BCM including payment batching, approval workflows, PMW, and ISO 20022 / DMEE formats • Lead SAP Multi-Bank Connectivity (MBC) onboarding and secure payment transmission via SAP BTP • Troubleshoot payment flows and bank connectivity, integrating return messages for automated status updates • Advise clients on moving from post-audit compliance to Continuous Transaction Controls (CTC) and e-Invoicing (Peppol) • Configure SAP DRC, AIF, and eDocument Cockpit for real-time tax, statutory, and SAF-T reporting • Deliver UK MTD for VAT and other country-specific statutory submissions • Run Fit-to-Standard workshops, championing SAP Best Practices • Act as a trusted cloud advisor and primary customer contact • Resolve complex incidents and service requests within SLA About You: • Expert-level SAP S/4HANA Finance experience across Public Cloud and Private Cloud / On-Premise • Strong hands-on knowledge of SAP Central Business Configuration (CBC) and organisational design • Deep understanding of the Universal Journal, New GL, Asset Accounting, and Margin Analysis • Proven delivery of Fit-to-Standard workshops using SAP Activate • Practical implementation experience with SAP BCM, including workflows, PMW, and payment grouping • Hands-on experience with SAP Multi-Bank Connectivity (MBC), including SSF and bank onboarding (EBICS / SWIFT) • Solid knowledge of ISO 20022 payment and bank statement formats (pain.001, camt.053) • Mandatory experience with SAP Document and Reporting Compliance (DRC) • Delivery experience in Peppol e-Invoicing, SAF-T, or UK MTD • Analytical, self-driven consultant able to troubleshoot complex S/4HANA, BTP, and regulatory integrations We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance. This is a role for someone who wants more than delivery - someone who enjoys owning outcomes, advising clients, and being trusted as the expert in high-stakes finance and compliance scenarios. You ll be supported by a globally recognised SAP practice, cutting-edge technology, and a culture that values foresight, collaboration, and doing the right thing for clients. If you re ready to make an impact in cloud finance, work with enterprise-scale SAP landscapes, and continue growing your career at the forefront of SAP S/4HANA Managed Services, we d love to hear from you . Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 07, 2026
Full time
Are you an SAP Finance specialist who thrives at the intersection of cloud, compliance, and complex financial landscapes? This is a chance to step into a senior, strategic Managed Services role where your expertise shapes how global organisations run finance in SAP S/4HANA - not just today, but for what s coming next. As a Senior SAP FI CO Consultant , you won t be firefighting legacy systems or stuck in narrow project silos. Instead, you ll work at the heart of modern SAP finance, helping clients adopt a true cloud-first mindset, navigate evolving regulatory demands, and unlock automation, control, and real-time insight across their financial operations. The Role at a Glance: Senior SAP FI CO Consultant Remote - Home-based (UK) Up to £80,000 DOE Plus Benefits Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a top-10 global IT services provider operating in over 50 countries worldwide. We combine global scale with local expertise to deliver world-class SAP services that drive real business impact. As a global SAP Platinum Partner, we support organisations of all sizes with consulting, digital innovation, cloud, automation, and end-to-end IT services. With 15,000+ SAP experts across 29 countries, we help clients solve complex challenges and accelerate growth. Our award-winning SAP practice is a global leader in SAP S/4HANA, trusted by 500+ SAP HANA and 300+ SAP S/4HANA customers worldwide. Role Overview: We re looking for a high-calibre SAP Finance Consultant to join our Managed Services team in a strategic, cloud-first role. This position goes beyond legacy project systems, focusing on shaping the core financial architecture of SAP S/4HANA Public and Private Cloud environments. As a Senior Consultant, you ll be the lead SME for Financial Supply Chain Management (FSCM) and Document & Reporting Compliance (DRC), guiding clients through the shift to a true Cloud Mindset. You ll help organisations stay ahead of complex global mandates - including UK MTD and Peppol e-Invoicing - while optimising liquidity and automation through modern payment factories. You ll own the end-to-end financial lifecycle, from the Universal Journal to secure payments via SAP Multi-Bank Connectivity (MBC) and real-time statutory reporting. Bridging deep SAP expertise with strategic advisory, you ll help clients move from traditional post-audit compliance to Continuous Transaction Controls (CTC) - redefining how finance operates in the cloud. Key Responsibilities: • Lead SAP S/4HANA Finance configuration across Public and Private Cloud, operating confidently in hybrid landscapes • Optimise GL, Parallel Accounting, and Advanced Financial Closing (AFC) to automate and accelerate month-end close • Deliver expert Management Accounting support including Margin Analysis, CO-PC, and Material Ledger • Own complex FICO integrations with MM, SD, and third-party systems, protecting Universal Journal (ACDOCA) integrity • Configure and manage SAP BCM including payment batching, approval workflows, PMW, and ISO 20022 / DMEE formats • Lead SAP Multi-Bank Connectivity (MBC) onboarding and secure payment transmission via SAP BTP • Troubleshoot payment flows and bank connectivity, integrating return messages for automated status updates • Advise clients on moving from post-audit compliance to Continuous Transaction Controls (CTC) and e-Invoicing (Peppol) • Configure SAP DRC, AIF, and eDocument Cockpit for real-time tax, statutory, and SAF-T reporting • Deliver UK MTD for VAT and other country-specific statutory submissions • Run Fit-to-Standard workshops, championing SAP Best Practices • Act as a trusted cloud advisor and primary customer contact • Resolve complex incidents and service requests within SLA About You: • Expert-level SAP S/4HANA Finance experience across Public Cloud and Private Cloud / On-Premise • Strong hands-on knowledge of SAP Central Business Configuration (CBC) and organisational design • Deep understanding of the Universal Journal, New GL, Asset Accounting, and Margin Analysis • Proven delivery of Fit-to-Standard workshops using SAP Activate • Practical implementation experience with SAP BCM, including workflows, PMW, and payment grouping • Hands-on experience with SAP Multi-Bank Connectivity (MBC), including SSF and bank onboarding (EBICS / SWIFT) • Solid knowledge of ISO 20022 payment and bank statement formats (pain.001, camt.053) • Mandatory experience with SAP Document and Reporting Compliance (DRC) • Delivery experience in Peppol e-Invoicing, SAF-T, or UK MTD • Analytical, self-driven consultant able to troubleshoot complex S/4HANA, BTP, and regulatory integrations We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance. This is a role for someone who wants more than delivery - someone who enjoys owning outcomes, advising clients, and being trusted as the expert in high-stakes finance and compliance scenarios. You ll be supported by a globally recognised SAP practice, cutting-edge technology, and a culture that values foresight, collaboration, and doing the right thing for clients. If you re ready to make an impact in cloud finance, work with enterprise-scale SAP landscapes, and continue growing your career at the forefront of SAP S/4HANA Managed Services, we d love to hear from you . Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Feb 07, 2026
Full time
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers