Crowe UK
Purpose of the role: To deliver and continuously improve technology training, digital support, and eLearning content creation for Crowe, supporting both internal teams and SME clients. This hybrid role is central to Crowe's digital transformation, blending enablement, support, innovation, and AI adoption. The postholder will act as a champion for digital and AI fluency, ensuring all staff and clients are equipped for the future. Key responsibilities include, but are not limited to: Proactive Weekly Tasks: Independently update all training materials (PowerPoint, face-to-face, eLearning) as and when departmental changes or communications occur. IT Inductions: Conduct face-to-face inductions (September/January) and offshore as required. Admin Ownership: Take full responsibility and manage the administration of September and January intakes, including MyStart sessions. Ad-hoc Training: Respond to requests and, if no material exists, create new eLearning courses (e.g., Outlook Core competencies). • Dynamics 365 Training: Deliver training, guidance and ongoing support for Dynamics 365 as it becomes a key business application. Software Testing: Participate in testing groups and provide feedback on new technology. • Stakeholder Engagement: Communicate and deliver confidently with all levels of the business, including, but not limited to trainees, staff managers and senior leaders. • Travel: Willingness to travel, sometimes intensively (e.g., 3 days/week for 2 months), with a preference for in-person delivery. Future Focus: Anticipate technology advances and Crowe's evolving needs, ensuring training and support remain relevant. Cross-Departmental Collaboration: Proactively build relationships with other departments, ensuring Enablement is included in their plans. Content & LMS Management: Own the content creation and LMS management cycle (e.g., 3-month rotation), ensuring materials are updated and communicated via regular channels. • Innovation: Actively contribute ideas to the innovation programme and embrace continuous learning. Behaviours & attributes: • Initiative & Autonomy: Works proactively, takes ownership, and is a genuine self-starter. • Adaptability & Curiosity: Comfortable with ambiguity, open to learning new tools, and willing to experiment. • Communication: Engages confidently with all members of the firm and external clients; expresses ideas clearly in person and in writing. • Collaboration: Values teamwork, shares ideas, and supports colleagues in their development. • Digital & AI Fluency: Demonstrates a genuine interest in technology, AI, and digital transformation. • Continuous Learning: Commits to ongoing professional development and keeps skills up to date. • Inclusion: Champion digital inclusion and accessibility, ensuring no one is left behind and tailoring support for different learning styles and levels. • Resilience & Tenacity: Remains motivated and engaged through challenges and change. Technical skills, experience & knowledge: • Background in technology/helpdesk/support, with a genuine interest in helping people and solving problems. • Hands-on experience with major tools: Microsoft 365, SharePoint, Articulate, Rise 360, Camtasia, and Copilot (AI). • Experience creating eLearning content for LMS platforms. • Strong initiative and autonomy-able to "pick stuff up and go with it." • Adaptability-comfortable with ambiguity and training on software that is in agile development. • Excellent communication skills, able to engage confidently with all departments and levels. • Willingness to travel and deliver training in person • Excited by technology, change, and supporting others. Required Skills & Qualifications: • Knowledge of Excel's Power Query and Power BI. • Experience using document management systems, Dynamics 365 or similar CRM platform. • Knowledge of instructional design models (ADDIE, Bloom's Taxonomy). • Experience using Articulate and RISE 360, Camtasia for eLearning content creation. • Understanding of adult learning principles and accessibility standards. About Crowe Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally. Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow's questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and consulting services. Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other. At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential. Why choose Crowe? At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace. Whether you're working in statutory audit, corporate tax or you're a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be
Purpose of the role: To deliver and continuously improve technology training, digital support, and eLearning content creation for Crowe, supporting both internal teams and SME clients. This hybrid role is central to Crowe's digital transformation, blending enablement, support, innovation, and AI adoption. The postholder will act as a champion for digital and AI fluency, ensuring all staff and clients are equipped for the future. Key responsibilities include, but are not limited to: Proactive Weekly Tasks: Independently update all training materials (PowerPoint, face-to-face, eLearning) as and when departmental changes or communications occur. IT Inductions: Conduct face-to-face inductions (September/January) and offshore as required. Admin Ownership: Take full responsibility and manage the administration of September and January intakes, including MyStart sessions. Ad-hoc Training: Respond to requests and, if no material exists, create new eLearning courses (e.g., Outlook Core competencies). • Dynamics 365 Training: Deliver training, guidance and ongoing support for Dynamics 365 as it becomes a key business application. Software Testing: Participate in testing groups and provide feedback on new technology. • Stakeholder Engagement: Communicate and deliver confidently with all levels of the business, including, but not limited to trainees, staff managers and senior leaders. • Travel: Willingness to travel, sometimes intensively (e.g., 3 days/week for 2 months), with a preference for in-person delivery. Future Focus: Anticipate technology advances and Crowe's evolving needs, ensuring training and support remain relevant. Cross-Departmental Collaboration: Proactively build relationships with other departments, ensuring Enablement is included in their plans. Content & LMS Management: Own the content creation and LMS management cycle (e.g., 3-month rotation), ensuring materials are updated and communicated via regular channels. • Innovation: Actively contribute ideas to the innovation programme and embrace continuous learning. Behaviours & attributes: • Initiative & Autonomy: Works proactively, takes ownership, and is a genuine self-starter. • Adaptability & Curiosity: Comfortable with ambiguity, open to learning new tools, and willing to experiment. • Communication: Engages confidently with all members of the firm and external clients; expresses ideas clearly in person and in writing. • Collaboration: Values teamwork, shares ideas, and supports colleagues in their development. • Digital & AI Fluency: Demonstrates a genuine interest in technology, AI, and digital transformation. • Continuous Learning: Commits to ongoing professional development and keeps skills up to date. • Inclusion: Champion digital inclusion and accessibility, ensuring no one is left behind and tailoring support for different learning styles and levels. • Resilience & Tenacity: Remains motivated and engaged through challenges and change. Technical skills, experience & knowledge: • Background in technology/helpdesk/support, with a genuine interest in helping people and solving problems. • Hands-on experience with major tools: Microsoft 365, SharePoint, Articulate, Rise 360, Camtasia, and Copilot (AI). • Experience creating eLearning content for LMS platforms. • Strong initiative and autonomy-able to "pick stuff up and go with it." • Adaptability-comfortable with ambiguity and training on software that is in agile development. • Excellent communication skills, able to engage confidently with all departments and levels. • Willingness to travel and deliver training in person • Excited by technology, change, and supporting others. Required Skills & Qualifications: • Knowledge of Excel's Power Query and Power BI. • Experience using document management systems, Dynamics 365 or similar CRM platform. • Knowledge of instructional design models (ADDIE, Bloom's Taxonomy). • Experience using Articulate and RISE 360, Camtasia for eLearning content creation. • Understanding of adult learning principles and accessibility standards. About Crowe Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally. Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow's questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and consulting services. Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other. At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential. Why choose Crowe? At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace. Whether you're working in statutory audit, corporate tax or you're a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be
RecruitmentRevolution.com
Are you ready to step into a role where your expertise will directly shape the future of a growing IT consultancy? As our new Operations Project Manager, you'll be at the heart of a dynamic Microsoft certified business leading operations, driving client-facing projects, and making a visible impact every day. This isn't a position where you'll get lost in the crowd - in our small, ambitious, and innovative team, your leadership will be instrumental in scaling delivery, enhancing efficiency, and ensuring our clients achieve success with Microsoft Dynamics 365 solutions. If you're an experienced operations leader from the IT consultancy world who thrives on responsibility, variety, and influence, this is your chance to take your career to the next level. The Role at a glance: Operations Project Manager London Based / Hybrid (2 days in the Moorgate office plus internal meetings and client visits) Up to £60,000 Depending on Experience Plus Vitality Health Insurance, Medicash health plan, Access to a Host of Discounts to Services and Products and Many More Brilliant Benefits / Incentives and Social Events Full Time - Permanent Culture: Growth Mindset, Passion for Knowledge, Celebrating Success, Communication Company: IT Consultancy - Microsoft Dynamics 365 Specialists Sectors: IT, Software, Tech, Digital, Technical, Creative Your Background: Previous Operations Manager experience ideally in the IT industry. Experience working with clients face-to-face and ideally having dealt with large Consultancies. Who are we? We are a small but thriving Microsoft certified consultancy based in the heart of London, with over 20 years of expertise in delivering business-class ERP and CRM solutions in the cloud. We hold Microsoft Solutions Partner certifications for Business Applications (formerly called 'Gold Partner') and Microsoft Advanced Specialisations in Small and Midsize Business Management, showing our deep technical experience and proven capabilities across performance, skilling and customer success. Our mission is to transform the way clients operate using Microsoft Dynamics 365, empowering them to thrive, scale, and expand globally. Our culture is built on a growth mindset, passion for knowledge, and celebrating success. We pride ourselves on providing a supportive and progressive environment where our people are empowered to grow, succeed, and deliver excellence. The Operations Project Manager role: As Operations Project Manager, you'll take a pivotal leadership role in our small but fast-growing consultancy, combining day-to-day operational oversight with client-facing project delivery. Reporting directly to one of the Directors, you'll have the opportunity to make a tangible impact on both how we run as a business and how we deliver for our clients. In a company of our size, you won't be lost in layers of management - your ideas, expertise, and decisions will shape the way we operate and scale. You'll work closely with senior leadership, consultants, and clients alike, ensuring that internal efficiency and client satisfaction are achieved at the highest standards. This is a fantastic opportunity for an experienced professional from the IT / Tech consultancy space to step into a more senior position, shaping operational strategy, leading a team, and driving business-critical projects in a hands-on, influential role. Key Responsibilities: Operational Leadership • Oversee daily business operations, ensuring compliance and excellence across processes. • Implement and refine workflows to improve efficiency, reduce costs, and scale delivery. • Monitor KPIs and prepare performance reports for senior leadership. • Stand-alone, i.e. no direct line management. Project & Client Management • Act as the primary client contact during project delivery, providing updates and managing expectations. • Define project scope, timelines, and deliverables aligned with client objectives. • Actively manage project budgets, resource allocation, and risk mitigation to ensure on-time, cost-effective delivery. • Lead project review meetings with clients and internal stakeholders. Team Development & Resource Management • Lead, mentor, and inspire a growing operations and consultancy team. • Oversee consultant scheduling, timesheets, holidays, and resource allocation. • Foster collaboration and strong communication across technical and non-technical teams. Financial & Reporting Oversight • Track and report on operational and project budgets. • Provide accurate forecasting and utilisation reporting through CRM systems. • Identify opportunities for savings without compromising quality. What We're Looking For: • Proven experience (5+ years) in operations and project management within the IT, Tech, or Digital consultancy sector. • Strong background in client-facing delivery and B2B engagement across SMEs and large corporations. • Demonstrated ability to lead teams and manage multiple projects simultaneously. • Proficiency in project management tools (e.g., Asana, MS Project) and CRM systems (Salesforce / Microsoft Dynamics experience is a plus). • Knowledge of Agile methodologies; PMP or equivalent certification is desirable. • Highly organised, detail-driven, and calm under pressure, with excellent communication skills, a flexible can-do attitude and willingness to work as a team. Sounds like a good fit? Apply here for a fast-track path to the Hiring Team! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you ready to step into a role where your expertise will directly shape the future of a growing IT consultancy? As our new Operations Project Manager, you'll be at the heart of a dynamic Microsoft certified business leading operations, driving client-facing projects, and making a visible impact every day. This isn't a position where you'll get lost in the crowd - in our small, ambitious, and innovative team, your leadership will be instrumental in scaling delivery, enhancing efficiency, and ensuring our clients achieve success with Microsoft Dynamics 365 solutions. If you're an experienced operations leader from the IT consultancy world who thrives on responsibility, variety, and influence, this is your chance to take your career to the next level. The Role at a glance: Operations Project Manager London Based / Hybrid (2 days in the Moorgate office plus internal meetings and client visits) Up to £60,000 Depending on Experience Plus Vitality Health Insurance, Medicash health plan, Access to a Host of Discounts to Services and Products and Many More Brilliant Benefits / Incentives and Social Events Full Time - Permanent Culture: Growth Mindset, Passion for Knowledge, Celebrating Success, Communication Company: IT Consultancy - Microsoft Dynamics 365 Specialists Sectors: IT, Software, Tech, Digital, Technical, Creative Your Background: Previous Operations Manager experience ideally in the IT industry. Experience working with clients face-to-face and ideally having dealt with large Consultancies. Who are we? We are a small but thriving Microsoft certified consultancy based in the heart of London, with over 20 years of expertise in delivering business-class ERP and CRM solutions in the cloud. We hold Microsoft Solutions Partner certifications for Business Applications (formerly called 'Gold Partner') and Microsoft Advanced Specialisations in Small and Midsize Business Management, showing our deep technical experience and proven capabilities across performance, skilling and customer success. Our mission is to transform the way clients operate using Microsoft Dynamics 365, empowering them to thrive, scale, and expand globally. Our culture is built on a growth mindset, passion for knowledge, and celebrating success. We pride ourselves on providing a supportive and progressive environment where our people are empowered to grow, succeed, and deliver excellence. The Operations Project Manager role: As Operations Project Manager, you'll take a pivotal leadership role in our small but fast-growing consultancy, combining day-to-day operational oversight with client-facing project delivery. Reporting directly to one of the Directors, you'll have the opportunity to make a tangible impact on both how we run as a business and how we deliver for our clients. In a company of our size, you won't be lost in layers of management - your ideas, expertise, and decisions will shape the way we operate and scale. You'll work closely with senior leadership, consultants, and clients alike, ensuring that internal efficiency and client satisfaction are achieved at the highest standards. This is a fantastic opportunity for an experienced professional from the IT / Tech consultancy space to step into a more senior position, shaping operational strategy, leading a team, and driving business-critical projects in a hands-on, influential role. Key Responsibilities: Operational Leadership • Oversee daily business operations, ensuring compliance and excellence across processes. • Implement and refine workflows to improve efficiency, reduce costs, and scale delivery. • Monitor KPIs and prepare performance reports for senior leadership. • Stand-alone, i.e. no direct line management. Project & Client Management • Act as the primary client contact during project delivery, providing updates and managing expectations. • Define project scope, timelines, and deliverables aligned with client objectives. • Actively manage project budgets, resource allocation, and risk mitigation to ensure on-time, cost-effective delivery. • Lead project review meetings with clients and internal stakeholders. Team Development & Resource Management • Lead, mentor, and inspire a growing operations and consultancy team. • Oversee consultant scheduling, timesheets, holidays, and resource allocation. • Foster collaboration and strong communication across technical and non-technical teams. Financial & Reporting Oversight • Track and report on operational and project budgets. • Provide accurate forecasting and utilisation reporting through CRM systems. • Identify opportunities for savings without compromising quality. What We're Looking For: • Proven experience (5+ years) in operations and project management within the IT, Tech, or Digital consultancy sector. • Strong background in client-facing delivery and B2B engagement across SMEs and large corporations. • Demonstrated ability to lead teams and manage multiple projects simultaneously. • Proficiency in project management tools (e.g., Asana, MS Project) and CRM systems (Salesforce / Microsoft Dynamics experience is a plus). • Knowledge of Agile methodologies; PMP or equivalent certification is desirable. • Highly organised, detail-driven, and calm under pressure, with excellent communication skills, a flexible can-do attitude and willingness to work as a team. Sounds like a good fit? Apply here for a fast-track path to the Hiring Team! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
