Operations Manager Are you passionate with a commitment to the delivery of high quality and forward-thinking services for disabled people across Leicester, Leicestershire, and Rutland? We have an exciting opportunity for a dynamic, hands-on Operations Manager to join the team. Join a charity that supports over 3000 disabled people and thousands more who care for them and employs over 100 people. It's an exciting time at the charity, as it builds on its 125-year history and sets a vision for a bright future that is driven by change, innovation, and impact at its heart. Position: Operations Manager Location: Leicester/Hybrid (1 home working day per week until after settling in period) Salary: £40,000 per annum Hours: Full-time Contract: Permanent Closing Date: 24th February 2026. Please note this role may close sooner than advertised. About the Role As Operations Manager, you'll lead and enable the day-to-day operations of the charity and its central functions, ensuring the very best of outcomes for the charity, its people and the communities it serves. You'll report to the Chief Executive and hold line management responsibilities for the charity's service managers and central administration team who collectively lead around 90 colleagues. Key areas of responsibility include: Leadership Service Delivery Quality Compliance Performance Monitoring and Reporting Operational Excellence Office Management Partnerships and Collaborations About You An experienced manager of people and operations with a track-record of managing teams, contracts, projects, and programmes in a dynamic environment. You will be positive, proactive and highly organised with an ability to make effective contributions in leadership and direction of operations. Driven to deliver high standards of excellence and recovers brilliantly in adversity, we are looking for someone with experience of quality, compliance, audit, and risk, matched with a comprehensive understanding of process improvement and operational management. This role would really suit a strategic and forward thinking who wants to really make their mark and help lead the charity in to its next exciting chapter. About the Organisation Join a Leicestershire based charity working to provide life-enhancing services, care and opportunities for disabled people (and all those supporting them), promoting inclusion, equality, independence, choice, empowerment, respect and dignity for all, since 1898. The goal is to see a society that is designed with everyone in mind and where the choices and dignity of every person is upheld; where diverse spaces are celebrated for the value they hold. 'I witness lives being transformed every day, from the unforgettable pride of someone achieving what once felt impossible, to the pure joy of shared smiles and laughter. Being part of these moments fills me with gratitude and reminds me how powerful our work truly is' Benefits include: Remote working policy to work from home for part of the week. 28 days of annual leave, including bank holidays and 4 privilege days per year, Membership of the Pension Scheme with a 4% employer contribution and an employee contribution between 4% An Employee Assistance Programme with access to counselling support, GP helpline, financial, legal and care advice and support. Opt-in health scheme Development opportunities The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy. Other roles you may have experience of could include Operations, Operational, Operations Manager, Operations Lead, Operations Officer, Operations and HR, Operations and HR Manager, Operations and HR Lead, Operations and HR Officer, Finance, HR. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Feb 08, 2026
Full time
Operations Manager Are you passionate with a commitment to the delivery of high quality and forward-thinking services for disabled people across Leicester, Leicestershire, and Rutland? We have an exciting opportunity for a dynamic, hands-on Operations Manager to join the team. Join a charity that supports over 3000 disabled people and thousands more who care for them and employs over 100 people. It's an exciting time at the charity, as it builds on its 125-year history and sets a vision for a bright future that is driven by change, innovation, and impact at its heart. Position: Operations Manager Location: Leicester/Hybrid (1 home working day per week until after settling in period) Salary: £40,000 per annum Hours: Full-time Contract: Permanent Closing Date: 24th February 2026. Please note this role may close sooner than advertised. About the Role As Operations Manager, you'll lead and enable the day-to-day operations of the charity and its central functions, ensuring the very best of outcomes for the charity, its people and the communities it serves. You'll report to the Chief Executive and hold line management responsibilities for the charity's service managers and central administration team who collectively lead around 90 colleagues. Key areas of responsibility include: Leadership Service Delivery Quality Compliance Performance Monitoring and Reporting Operational Excellence Office Management Partnerships and Collaborations About You An experienced manager of people and operations with a track-record of managing teams, contracts, projects, and programmes in a dynamic environment. You will be positive, proactive and highly organised with an ability to make effective contributions in leadership and direction of operations. Driven to deliver high standards of excellence and recovers brilliantly in adversity, we are looking for someone with experience of quality, compliance, audit, and risk, matched with a comprehensive understanding of process improvement and operational management. This role would really suit a strategic and forward thinking who wants to really make their mark and help lead the charity in to its next exciting chapter. About the Organisation Join a Leicestershire based charity working to provide life-enhancing services, care and opportunities for disabled people (and all those supporting them), promoting inclusion, equality, independence, choice, empowerment, respect and dignity for all, since 1898. The goal is to see a society that is designed with everyone in mind and where the choices and dignity of every person is upheld; where diverse spaces are celebrated for the value they hold. 'I witness lives being transformed every day, from the unforgettable pride of someone achieving what once felt impossible, to the pure joy of shared smiles and laughter. Being part of these moments fills me with gratitude and reminds me how powerful our work truly is' Benefits include: Remote working policy to work from home for part of the week. 28 days of annual leave, including bank holidays and 4 privilege days per year, Membership of the Pension Scheme with a 4% employer contribution and an employee contribution between 4% An Employee Assistance Programme with access to counselling support, GP helpline, financial, legal and care advice and support. Opt-in health scheme Development opportunities The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy. Other roles you may have experience of could include Operations, Operational, Operations Manager, Operations Lead, Operations Officer, Operations and HR, Operations and HR Manager, Operations and HR Lead, Operations and HR Officer, Finance, HR. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We're currently recruiting for a Chief Product Officer (CPO) to join our team in Belfast. This is a hands-on executive role for a product leader who combines strategic thinking with deep operational involvement. You will own the end-to-end product function - from vision and strategy through to delivery, adoption, and commercial outcomes - while building and leading a team of Product Managers. Reporting directly to the CEO, the CPO will play a central role in shaping the company's direction, ensuring our platform continues to scale commercially, technically, and operationally across multiple sports and markets. This role is primarily based full time in our Belfast office, with flexibility to work from home up to 2 days per week. Company Purpose TeamFeePay is a software platform for football clubs, helping club committees and volunteers with their club development needs and day-to-day management. Our software and account-managed service supports clubs with our 5-Pillar Club Development approach. Finance People Governance Facilities & Equipment Football TeamFeePay - Employee Benefits Highly competitive salary and bonus Vitality healthcare Death in Service Wellbeing hub Good pension and holidays Professional development opportunities. What You'll Do Own Product Strategy & Commercial Outcomes Define and own the long-term product vision, strategy, and roadmap across the entire platform. Ensure product decisions are tightly aligned with commercial goals, revenue growth, retention, and customer lifetime value. Take direct accountability for product performance, adoption, and measurable business impact. Build & Lead a High-Performing Product Team Build, lead, and mentor a team of Product Managers, remaining actively involved in discovery, prioritisation, and execution. Set clear standards for product quality, decision-making, and delivery excellence. Act as a player-coach: able to operate at strategic, team, and individual product level when required. Deeply Understand Customers & the Payments Domain Maintain a strong, first-hand understanding of customer workflows, pain points, and operational constraints. Apply deep knowledge of payments, financial flows, and transaction-based pricing models to guide product decisions. Ensure product strategy reflects regulatory, financial, and operational realities. Drive Execution & Delivery Partner closely with engineering leadership to ensure strong execution, pragmatic trade-offs, and scalable technical decisions. Stay close to delivery: unblock teams, make hard prioritisation calls, and ensure momentum is maintained. Own the full product lifecycle, from discovery through launch, adoption, and iteration. Align the Organisation Around Product Act as the primary product voice internally and externally. Work closely with sales, marketing, and customer success to ensure new capabilities are clearly positioned and adopted. Represent TeamFeePay at industry events, partner discussions, and strategic forums. What We're Looking For Experience & Domain Expertise Experience in senior product roles within a SaaS environment (typically 7+ years, but we welcome equivalent experience). Proven track record of building and scaling successful SaaS products with clear commercial outcomes. Demonstrated experience leading and developing Product Managers. Background in software development or program management, with the ability to engage deeply on technical trade-offs. Background in finance or financial services, with a strong understanding of financial operations. Strong understanding of payment processors, payment rails, and transaction-based systems. Leadership & Ways of Working Comfortable operating as a hands-on executive in a growing company. Strong judgement, prioritisation, and decision-making skills. Able to balance long-term strategy with short-term delivery pressure. Communication & Influence Able to communicate clearly and adapt your style for different audiences including at executive, board, and team level. Able to translate complexity into simple, compelling direction. Bonus Interest in sports, grassroots organisations, or community-led platforms.
Feb 08, 2026
Full time
We're currently recruiting for a Chief Product Officer (CPO) to join our team in Belfast. This is a hands-on executive role for a product leader who combines strategic thinking with deep operational involvement. You will own the end-to-end product function - from vision and strategy through to delivery, adoption, and commercial outcomes - while building and leading a team of Product Managers. Reporting directly to the CEO, the CPO will play a central role in shaping the company's direction, ensuring our platform continues to scale commercially, technically, and operationally across multiple sports and markets. This role is primarily based full time in our Belfast office, with flexibility to work from home up to 2 days per week. Company Purpose TeamFeePay is a software platform for football clubs, helping club committees and volunteers with their club development needs and day-to-day management. Our software and account-managed service supports clubs with our 5-Pillar Club Development approach. Finance People Governance Facilities & Equipment Football TeamFeePay - Employee Benefits Highly competitive salary and bonus Vitality healthcare Death in Service Wellbeing hub Good pension and holidays Professional development opportunities. What You'll Do Own Product Strategy & Commercial Outcomes Define and own the long-term product vision, strategy, and roadmap across the entire platform. Ensure product decisions are tightly aligned with commercial goals, revenue growth, retention, and customer lifetime value. Take direct accountability for product performance, adoption, and measurable business impact. Build & Lead a High-Performing Product Team Build, lead, and mentor a team of Product Managers, remaining actively involved in discovery, prioritisation, and execution. Set clear standards for product quality, decision-making, and delivery excellence. Act as a player-coach: able to operate at strategic, team, and individual product level when required. Deeply Understand Customers & the Payments Domain Maintain a strong, first-hand understanding of customer workflows, pain points, and operational constraints. Apply deep knowledge of payments, financial flows, and transaction-based pricing models to guide product decisions. Ensure product strategy reflects regulatory, financial, and operational realities. Drive Execution & Delivery Partner closely with engineering leadership to ensure strong execution, pragmatic trade-offs, and scalable technical decisions. Stay close to delivery: unblock teams, make hard prioritisation calls, and ensure momentum is maintained. Own the full product lifecycle, from discovery through launch, adoption, and iteration. Align the Organisation Around Product Act as the primary product voice internally and externally. Work closely with sales, marketing, and customer success to ensure new capabilities are clearly positioned and adopted. Represent TeamFeePay at industry events, partner discussions, and strategic forums. What We're Looking For Experience & Domain Expertise Experience in senior product roles within a SaaS environment (typically 7+ years, but we welcome equivalent experience). Proven track record of building and scaling successful SaaS products with clear commercial outcomes. Demonstrated experience leading and developing Product Managers. Background in software development or program management, with the ability to engage deeply on technical trade-offs. Background in finance or financial services, with a strong understanding of financial operations. Strong understanding of payment processors, payment rails, and transaction-based systems. Leadership & Ways of Working Comfortable operating as a hands-on executive in a growing company. Strong judgement, prioritisation, and decision-making skills. Able to balance long-term strategy with short-term delivery pressure. Communication & Influence Able to communicate clearly and adapt your style for different audiences including at executive, board, and team level. Able to translate complexity into simple, compelling direction. Bonus Interest in sports, grassroots organisations, or community-led platforms.
Stevenage FC seek an enthusiastic, highly skilled and experienced CFO. Based at our Stadium offices in Stevenage Herts and reporting to the Chairman and Board of Directors, this is an exciting position for a leader who wants to build something, not just manage it. Stevenage FC is at an exciting stage of its journey. The CFO will be a key architect of the Club's future, helping translate ambition into sustainable success - on the pitch, in the stands and on the balance sheet - in football as well as investments into related businesses. The Chief Financial Officer will be a senior leader within Stevenage FC, responsible not only for financial stewardship and governance, but for building overall growth with high-performing teams, inspiring a growth mindset, and enabling the Club's long-term sporting and commercial ambitions. We seek a modern CFO: an exceptionally talented and experienced accountant, commercially astute, people-focused, strategically minded, and comfortable operating in the fast-moving, high-pressure environment of professional football and other Group businesses. This position often requires additional working outside of normal office hours, at evenings, at weekends, on match days and on bank holidays/public holidays as req uired to meet the demands of the Clubs business es . Lead, develop and inspire the Club's finance and administrative teams, creating a culture of accountability, ambition and continuous improvement. Act as a trusted strategic partner to the Chairman and Board, providing clear, confident leadership on financial and operational decisions and being involved in key decision making. Act as an entrepreneurial partner to the Chairman in a variety of Family businesses. Align financial planning with on-pitch success, fan engagement and commercial expansion in all Clubs businesses. Build strong cross-departmental relationships. Core Responsibilities Strategic & Commercial Help shape and execute the Club's medium and long-term strategy, including promotion ambitions, infrastructure investment and commercial growth. Evaluate and support investment opportunities, including ownership structures, external funding, and partnerships. Drive improved commercial performance, working closely with commercial and marketing teams on pricing, fan engagement and revenue growth Support football operations with robust financial modelling, including playing budgets, recruitment strategy and wage management. Working with the Head of Accounting, full responsibility for budgeting, forecasting, cash flow management and financial reporting. Ensure compliance with EFL regulations, SCMP, financial fair play rules, and statutory requirements. Lead the annual audit process and manage relationships with external advisors, auditors and regulators. Establish clear financial controls while maintaining agility appropriate to a competitive football environment. Oversee key operational functions linked to finance, including payroll, procurement and systems. About The Candidate Key personal points 5+ years senior financial leadership experience, ideally within sport, entertainment, or another fast-paced, consumer-facing business. Demonstrated ability to lead and inspire teams, not just manage them. Strong commercial instinct and strategic thinking capability. Excellent communication skills, able to influence at Board level and engage across the organisation. Professional accounting qualification (ACA, ACCA, CIMA or equivalent). Experience in professional football or a regulated sporting environment. Experience working with investors, private equity, or owner-managed businesses. Understanding of EFL financial regulations and football governance (or the appetite and speed to master them). Personal Attributes Inspirational, personable, credible and calm under pressure. Collaborative and people-centric leadership style. Commercially curious with a bias toward action. Comfortable balancing ambition with financial discipline. Passion for sport and belief in football as a growth business, not just a cost centre. About The Club Stevenage Football Club has continued to make waves in the world of football since its formation in 1976. The club was formed as Stevenage Borough following the bankruptcy of Stevenage Athletic and after spending the first decade and a half of the clubs history moving up and down the Isthmian League's, promotion to the Football Conference was finally confirmed in 1994. Despite winning the league just two seasons later, inadequate ground facilities meant promotion was denied. 14 years later, justice was finally served as a record breaking Conference title winning campaign saw the club become a Football League side for the first time in the club's history in 2010. Promotion to League One soon followed where the club spent three seasons in the third tier of English Football before re-joining League Two in 2014.
Feb 08, 2026
Full time
Stevenage FC seek an enthusiastic, highly skilled and experienced CFO. Based at our Stadium offices in Stevenage Herts and reporting to the Chairman and Board of Directors, this is an exciting position for a leader who wants to build something, not just manage it. Stevenage FC is at an exciting stage of its journey. The CFO will be a key architect of the Club's future, helping translate ambition into sustainable success - on the pitch, in the stands and on the balance sheet - in football as well as investments into related businesses. The Chief Financial Officer will be a senior leader within Stevenage FC, responsible not only for financial stewardship and governance, but for building overall growth with high-performing teams, inspiring a growth mindset, and enabling the Club's long-term sporting and commercial ambitions. We seek a modern CFO: an exceptionally talented and experienced accountant, commercially astute, people-focused, strategically minded, and comfortable operating in the fast-moving, high-pressure environment of professional football and other Group businesses. This position often requires additional working outside of normal office hours, at evenings, at weekends, on match days and on bank holidays/public holidays as req uired to meet the demands of the Clubs business es . Lead, develop and inspire the Club's finance and administrative teams, creating a culture of accountability, ambition and continuous improvement. Act as a trusted strategic partner to the Chairman and Board, providing clear, confident leadership on financial and operational decisions and being involved in key decision making. Act as an entrepreneurial partner to the Chairman in a variety of Family businesses. Align financial planning with on-pitch success, fan engagement and commercial expansion in all Clubs businesses. Build strong cross-departmental relationships. Core Responsibilities Strategic & Commercial Help shape and execute the Club's medium and long-term strategy, including promotion ambitions, infrastructure investment and commercial growth. Evaluate and support investment opportunities, including ownership structures, external funding, and partnerships. Drive improved commercial performance, working closely with commercial and marketing teams on pricing, fan engagement and revenue growth Support football operations with robust financial modelling, including playing budgets, recruitment strategy and wage management. Working with the Head of Accounting, full responsibility for budgeting, forecasting, cash flow management and financial reporting. Ensure compliance with EFL regulations, SCMP, financial fair play rules, and statutory requirements. Lead the annual audit process and manage relationships with external advisors, auditors and regulators. Establish clear financial controls while maintaining agility appropriate to a competitive football environment. Oversee key operational functions linked to finance, including payroll, procurement and systems. About The Candidate Key personal points 5+ years senior financial leadership experience, ideally within sport, entertainment, or another fast-paced, consumer-facing business. Demonstrated ability to lead and inspire teams, not just manage them. Strong commercial instinct and strategic thinking capability. Excellent communication skills, able to influence at Board level and engage across the organisation. Professional accounting qualification (ACA, ACCA, CIMA or equivalent). Experience in professional football or a regulated sporting environment. Experience working with investors, private equity, or owner-managed businesses. Understanding of EFL financial regulations and football governance (or the appetite and speed to master them). Personal Attributes Inspirational, personable, credible and calm under pressure. Collaborative and people-centric leadership style. Commercially curious with a bias toward action. Comfortable balancing ambition with financial discipline. Passion for sport and belief in football as a growth business, not just a cost centre. About The Club Stevenage Football Club has continued to make waves in the world of football since its formation in 1976. The club was formed as Stevenage Borough following the bankruptcy of Stevenage Athletic and after spending the first decade and a half of the clubs history moving up and down the Isthmian League's, promotion to the Football Conference was finally confirmed in 1994. Despite winning the league just two seasons later, inadequate ground facilities meant promotion was denied. 14 years later, justice was finally served as a record breaking Conference title winning campaign saw the club become a Football League side for the first time in the club's history in 2010. Promotion to League One soon followed where the club spent three seasons in the third tier of English Football before re-joining League Two in 2014.
Director of Digital Salary: Up to £96,116 plus Benefits Location: Hybrid - 3 days on Campus Contract: Permanent The University of Gloucestershire is a vibrant, modern institution spanning campuses in Cheltenham and Gloucester, serving over 11,000 students with 900 dedicated staff. Building on a proud heritage dating back to 1847, the University combines academic excellence with a strong focus on innovation, community partnership and practical, real-world learning. We are entering a new phase of ambition and transformation, strengthening our digital foundations and deepening our role within a growing regional ecosystem shaped by cyber innovation, research partnerships and the Golden Valley development. Digital is a core strategic priority for the University. It underpins how students learn, how our academics teach and conduct research, how our services operate ad how we contribute to the wider business and cyber community across Gloucestershire, if not nationally. Our ambition is to become a truly digitally connected university - one where technology enables excellence across every part of our mission and that is why we are seeking a Director of Digital to help drive this ambition. About the role As a member of the University's senior leadership team, the Director of Digital will shape and deliver a clear digital strategy that complements the University's wider ambitions to become a truly digitally connected institution. Reporting to the Chief Operating Officer and Pro Vice-Chancellor, the role leads a multidisciplinary team of over 40 colleagues across Digital Services and IT Operations & Security, with two direct reports. The Director will oversee the successful delivery of key transformation priorities, including cloud migration of core corporate systems such as Finance, HR and student platforms, while embedding modern, secure and resilient technology foundations. In this role you will also champion the effective use of data and insight to inform decision-making, service improvement and performance across the University. With a strong focus on best practice, modern ways of working, emerging technologies and AI, the role works closely with academic and professional services leaders - including in support of digitally enabled and cyber focused academic programmes - as well as external suppliers and regional partners (including local businesses and the cyber community) to ensure digital capability enables excellent student experience, effective services and long-term institutional impact. This is a rare opportunity to join the University at a pivotal moment with a clear mandate, senior sponsorship and the scale to make a lasting difference to how digital shapes education, services and the wider region. Could this be you? What you will bring/Essential Criteria You will bring a compelling blend of strategic vision, technical understanding and people-focused leadership. In particular, you will demonstrate: 1.Digital Strategy, Transformation & Delivery Proven experience setting and delivering an organisation-wide digital strategy aligned to corporate objectives, leading multi-year transformation programmes (including new ways of working) and operating confidently with executive teams and governing bodies to translate vision into sustained measurable outcomes. 2. Core Technology Platforms, Infrastructure & Modernisation A strong track record of modernising complex technology landscapes, including cloud migration, SaaS adoption, legacy renewal and the effective application of emerging technologies and AI to improve service quality, resilience and efficiency. 3. People Leadership & Capability Uplift Experience leading multidisciplinary digital and IT functions with clear accountability for performance, KPIs and outcomes whilst developing an inclusive and high performing team. A strong track record of driving cultural change, embedding modern delivery and operating models whilst being the champion for digital data uplifting digital capability and confidence across an organisation. 4. Operational Resilience, Risk & Cyber Oversight Executive-level accountability for digital operations, infrastructure and cybersecurity, with the ability to balance service continuity, risk management and regulatory requirements while designing platforms fit for the future. 5. Commercial Acumen, Value for Money & Partnerships Strong commercial judgement, with experience of managing budgets, suppliers and contracts, securing value for money and building productive partnerships with external organisations, local businesses and sector networks to deliver shared outcomes. 6. Influence, Credibility & Cross-Sector Collaboration Excellent influencing and communication skills, with the presence and credibility to engage a diverse range of leaders, suppliers and external partners We welcome applications from candidates with senior digital leadership experience gained outside higher education, including the public, private, regulatory, health or third sectors. How to Apply Applications should be submitted no later than Monday 9th March at 09:00. To find out more about the role and how to apply, please click Apply where you can register and apply. When applying, please ensure that you provide the following information: Your CV A supporting statement (of not more than 2 pages) detailing how you can address the 6 Essential Criteria above (please see full criteria in the job description) Our executive search partners, GatenbySanderson, will be handling all applications and conducting initial interviews with candidates. They would be delighted to speak with you to help provide further insight into the role and support with your application. For an informal and confidential conversation, please do reach out to Sarah Luxford or Manjit Mundair-Lalli to set up a call: . Should you have any issues with your application process, please contact Closing date: 9am, Monday 9th March 2026 Our Commitment to Inclusive Recruitment We are committed to building a diverse, inclusive and equitable workforce. We welcome applications from candidates of all backgrounds, particularly those who are currently under represented in senior leadership across digital professions. We are happy to discuss any reasonable adjustments needed during the recruitment process.
Feb 08, 2026
Full time
Director of Digital Salary: Up to £96,116 plus Benefits Location: Hybrid - 3 days on Campus Contract: Permanent The University of Gloucestershire is a vibrant, modern institution spanning campuses in Cheltenham and Gloucester, serving over 11,000 students with 900 dedicated staff. Building on a proud heritage dating back to 1847, the University combines academic excellence with a strong focus on innovation, community partnership and practical, real-world learning. We are entering a new phase of ambition and transformation, strengthening our digital foundations and deepening our role within a growing regional ecosystem shaped by cyber innovation, research partnerships and the Golden Valley development. Digital is a core strategic priority for the University. It underpins how students learn, how our academics teach and conduct research, how our services operate ad how we contribute to the wider business and cyber community across Gloucestershire, if not nationally. Our ambition is to become a truly digitally connected university - one where technology enables excellence across every part of our mission and that is why we are seeking a Director of Digital to help drive this ambition. About the role As a member of the University's senior leadership team, the Director of Digital will shape and deliver a clear digital strategy that complements the University's wider ambitions to become a truly digitally connected institution. Reporting to the Chief Operating Officer and Pro Vice-Chancellor, the role leads a multidisciplinary team of over 40 colleagues across Digital Services and IT Operations & Security, with two direct reports. The Director will oversee the successful delivery of key transformation priorities, including cloud migration of core corporate systems such as Finance, HR and student platforms, while embedding modern, secure and resilient technology foundations. In this role you will also champion the effective use of data and insight to inform decision-making, service improvement and performance across the University. With a strong focus on best practice, modern ways of working, emerging technologies and AI, the role works closely with academic and professional services leaders - including in support of digitally enabled and cyber focused academic programmes - as well as external suppliers and regional partners (including local businesses and the cyber community) to ensure digital capability enables excellent student experience, effective services and long-term institutional impact. This is a rare opportunity to join the University at a pivotal moment with a clear mandate, senior sponsorship and the scale to make a lasting difference to how digital shapes education, services and the wider region. Could this be you? What you will bring/Essential Criteria You will bring a compelling blend of strategic vision, technical understanding and people-focused leadership. In particular, you will demonstrate: 1.Digital Strategy, Transformation & Delivery Proven experience setting and delivering an organisation-wide digital strategy aligned to corporate objectives, leading multi-year transformation programmes (including new ways of working) and operating confidently with executive teams and governing bodies to translate vision into sustained measurable outcomes. 2. Core Technology Platforms, Infrastructure & Modernisation A strong track record of modernising complex technology landscapes, including cloud migration, SaaS adoption, legacy renewal and the effective application of emerging technologies and AI to improve service quality, resilience and efficiency. 3. People Leadership & Capability Uplift Experience leading multidisciplinary digital and IT functions with clear accountability for performance, KPIs and outcomes whilst developing an inclusive and high performing team. A strong track record of driving cultural change, embedding modern delivery and operating models whilst being the champion for digital data uplifting digital capability and confidence across an organisation. 4. Operational Resilience, Risk & Cyber Oversight Executive-level accountability for digital operations, infrastructure and cybersecurity, with the ability to balance service continuity, risk management and regulatory requirements while designing platforms fit for the future. 5. Commercial Acumen, Value for Money & Partnerships Strong commercial judgement, with experience of managing budgets, suppliers and contracts, securing value for money and building productive partnerships with external organisations, local businesses and sector networks to deliver shared outcomes. 6. Influence, Credibility & Cross-Sector Collaboration Excellent influencing and communication skills, with the presence and credibility to engage a diverse range of leaders, suppliers and external partners We welcome applications from candidates with senior digital leadership experience gained outside higher education, including the public, private, regulatory, health or third sectors. How to Apply Applications should be submitted no later than Monday 9th March at 09:00. To find out more about the role and how to apply, please click Apply where you can register and apply. When applying, please ensure that you provide the following information: Your CV A supporting statement (of not more than 2 pages) detailing how you can address the 6 Essential Criteria above (please see full criteria in the job description) Our executive search partners, GatenbySanderson, will be handling all applications and conducting initial interviews with candidates. They would be delighted to speak with you to help provide further insight into the role and support with your application. For an informal and confidential conversation, please do reach out to Sarah Luxford or Manjit Mundair-Lalli to set up a call: . Should you have any issues with your application process, please contact Closing date: 9am, Monday 9th March 2026 Our Commitment to Inclusive Recruitment We are committed to building a diverse, inclusive and equitable workforce. We welcome applications from candidates of all backgrounds, particularly those who are currently under represented in senior leadership across digital professions. We are happy to discuss any reasonable adjustments needed during the recruitment process.
Group Service Director Location: Bath Hybrid (Client Travel as Required)Salary: Circa £80,000 - £100,000 (dependent on experience) Bonus BenefitsReporting to: Chief Operating Officer The Opportunity This is a pivotal, high-visibility leadership role created to architect and scale the Service division into a best-in-class, customer-centric engine for growth and retention. Currently a department with c. £8m turnover, you will be responsible for executing an ambitious plan to grow this to c. £24m over the next three years. This is a unique opportunity to build, shape, and lead a function from the ground up, embedding a high-performance culture and scalable operating model that will support the business's ongoing expansion, both organically and through acquisition. Purpose of the Role To provide strategic and operational leadership for the Service function, ensuring the delivery of exceptional, compliant, and profitable service across all companies (Fire, Security, Electrical). You will be the driving force behind our service culture, leveraging technology and data to optimise performance, ensure regulatory compliance, maximise client retention, and identify revenue growth opportunities through upselling and cross-selling. Key Responsibilities Strategic Leadership & Commercial Growth: Develop and execute the strategic growth plan for the Service division, aligning with overall business objectives. Drive commercial performance through expert management of service contract portfolios, including negotiation, renewals, and pricing strategies. Build a service function agile enough to integrate new business lines and acquired companies seamlessly. Identify and capitalise on opportunities for revenue growth through proactive account management, upselling of additional services, and cross-selling across the portfolio (Fire, Security, Electrical). Operational Excellence & Service Delivery: Assume full P&L and operational accountability for the Service division. Design, implement, and manage robust processes and operating models to ensure consistent, efficient, and high-quality service delivery. Ensure all team activities meet and exceed Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and contractual obligations. Lead and inspire a multi-layered team, fostering a culture of accountability, proactive problem-solving, and exceptional customer service. Establish and maintain comprehensive dashboards and reporting systems to monitor performance, identify trends, and drive data-led decision-making and continuous improvement. Compliance, Quality & Safety: Serve as the ultimate authority on service compliance, ensuring all activities adhere to relevant industry regulations and standards. Maintain and enhance all necessary company and individual accreditations. Embed a culture of absolute integrity and safety in all service operations. People & Culture Leadership: Build, mentor, and lead a high-performing, motivated service team. Recruit key talent as the department scales. Champion our core values, embedding a customer-centric and collaborative team spirit at every level. Act as a change leader, effectively managing restructuring, process evolution, and integration activities. Collaborate closely with HR, Fleet, Operations, Finance, and other support functions to align goals, control costs, and implement improvements. Stakeholder Engagement: Act as a key ambassador for the Service function, presenting at board level and influencing strategy. Build and maintain strong, strategic relationships with key clients, ensuring high levels of satisfaction and retention. Work closely with the sales and business development teams to support client retention and new contract wins. Person Specification - Essential Experience & Skills: Proven senior leadership experience (e.g., Service Director, Head of Service) within the Fire & Security sector. Expertise in running multi-region service operations. Experience in Electrical Compliance is highly advantageous. Demonstrable experience of leading large, multi-layered operational/service teams within a technical, field-based environment. (Service contracts, SLAs, reactive works, maintenance delivery etc). P&L Accountability track record. Strong track record in service contract management, P&L accountability, commercial negotiation, and driving revenue growth through retention and account development. Possess the ability to challenge engineers, managers and coordinators on technical business aspects, industry standards and best practice in relation to QHSE. In-depth working knowledge of accredited environments (NSI, BAFE, SSAIB, NICEIC etc.) and the relevant British Standards and regulations governing Fire, Security, and Electrical services. Proven ability to design, build, and scale service operations. Experience in integrating acquired businesses or new service lines is highly desirable. Data-Driven Leader: Adept at using service management software, dashboards, and data analytics to drive performance, efficiency, and strategic decision-making. Change Agent: Excellent change management skills, with experience in restructuring teams and embedding new processes and cultures. Entrepreneurial Mindset: A forward-thinking, hands-on, and dynamic leader who is both strategic and execution-focused. Personal Attributes: Exceptional communication, influencing, and leadership presence. Resilient, agile, and able to thrive in a fast-paced, growth-oriented environment. Unquestionable integrity and a commitment to transparency. A passionate advocate for customer service excellence. A collaborative leader who builds strong relationships across all levels of the business.
Feb 08, 2026
Full time
Group Service Director Location: Bath Hybrid (Client Travel as Required)Salary: Circa £80,000 - £100,000 (dependent on experience) Bonus BenefitsReporting to: Chief Operating Officer The Opportunity This is a pivotal, high-visibility leadership role created to architect and scale the Service division into a best-in-class, customer-centric engine for growth and retention. Currently a department with c. £8m turnover, you will be responsible for executing an ambitious plan to grow this to c. £24m over the next three years. This is a unique opportunity to build, shape, and lead a function from the ground up, embedding a high-performance culture and scalable operating model that will support the business's ongoing expansion, both organically and through acquisition. Purpose of the Role To provide strategic and operational leadership for the Service function, ensuring the delivery of exceptional, compliant, and profitable service across all companies (Fire, Security, Electrical). You will be the driving force behind our service culture, leveraging technology and data to optimise performance, ensure regulatory compliance, maximise client retention, and identify revenue growth opportunities through upselling and cross-selling. Key Responsibilities Strategic Leadership & Commercial Growth: Develop and execute the strategic growth plan for the Service division, aligning with overall business objectives. Drive commercial performance through expert management of service contract portfolios, including negotiation, renewals, and pricing strategies. Build a service function agile enough to integrate new business lines and acquired companies seamlessly. Identify and capitalise on opportunities for revenue growth through proactive account management, upselling of additional services, and cross-selling across the portfolio (Fire, Security, Electrical). Operational Excellence & Service Delivery: Assume full P&L and operational accountability for the Service division. Design, implement, and manage robust processes and operating models to ensure consistent, efficient, and high-quality service delivery. Ensure all team activities meet and exceed Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and contractual obligations. Lead and inspire a multi-layered team, fostering a culture of accountability, proactive problem-solving, and exceptional customer service. Establish and maintain comprehensive dashboards and reporting systems to monitor performance, identify trends, and drive data-led decision-making and continuous improvement. Compliance, Quality & Safety: Serve as the ultimate authority on service compliance, ensuring all activities adhere to relevant industry regulations and standards. Maintain and enhance all necessary company and individual accreditations. Embed a culture of absolute integrity and safety in all service operations. People & Culture Leadership: Build, mentor, and lead a high-performing, motivated service team. Recruit key talent as the department scales. Champion our core values, embedding a customer-centric and collaborative team spirit at every level. Act as a change leader, effectively managing restructuring, process evolution, and integration activities. Collaborate closely with HR, Fleet, Operations, Finance, and other support functions to align goals, control costs, and implement improvements. Stakeholder Engagement: Act as a key ambassador for the Service function, presenting at board level and influencing strategy. Build and maintain strong, strategic relationships with key clients, ensuring high levels of satisfaction and retention. Work closely with the sales and business development teams to support client retention and new contract wins. Person Specification - Essential Experience & Skills: Proven senior leadership experience (e.g., Service Director, Head of Service) within the Fire & Security sector. Expertise in running multi-region service operations. Experience in Electrical Compliance is highly advantageous. Demonstrable experience of leading large, multi-layered operational/service teams within a technical, field-based environment. (Service contracts, SLAs, reactive works, maintenance delivery etc). P&L Accountability track record. Strong track record in service contract management, P&L accountability, commercial negotiation, and driving revenue growth through retention and account development. Possess the ability to challenge engineers, managers and coordinators on technical business aspects, industry standards and best practice in relation to QHSE. In-depth working knowledge of accredited environments (NSI, BAFE, SSAIB, NICEIC etc.) and the relevant British Standards and regulations governing Fire, Security, and Electrical services. Proven ability to design, build, and scale service operations. Experience in integrating acquired businesses or new service lines is highly desirable. Data-Driven Leader: Adept at using service management software, dashboards, and data analytics to drive performance, efficiency, and strategic decision-making. Change Agent: Excellent change management skills, with experience in restructuring teams and embedding new processes and cultures. Entrepreneurial Mindset: A forward-thinking, hands-on, and dynamic leader who is both strategic and execution-focused. Personal Attributes: Exceptional communication, influencing, and leadership presence. Resilient, agile, and able to thrive in a fast-paced, growth-oriented environment. Unquestionable integrity and a commitment to transparency. A passionate advocate for customer service excellence. A collaborative leader who builds strong relationships across all levels of the business.
Overview Godel Technologies has partnered exclusively with Robert Walters to appoint a strategically minded Chief Financial Officer (CFO). This is an opportunity to join a profitable, scaling technology business in a pivotal executive role, working closely with the CEO and Board to shape long-term strategy, support international expansion, and maximise enterprise value. The role combines hands-on financial leadership with high-impact strategic responsibility, including potential M&A and plan execution. The Opportunity: As CFO, you will act as a trusted partner to the CEO and Board, ensuring Godel is operationally, financially, and structurally positioned to sustainably execute its growth plans. You will lead financial strategy across a multi-country organisation, embed scalable financial governance, and help articulate a compelling equity story for current and future stakeholders. This role would suit either an experienced CFO or a high-calibre Finance Director ready to step into their first CFO role. You'll have proven strategic experience in a high-growth, multi-site international software/technology business, M&A exposure, and confidence to be vocal around the Board table. Face to face international business partnering is encouraged and so there will be occasional international travel, largely across Europe. Key Responsibilities Strategic Leadership & Value Creation Partner with the CEO and Board to shape and execute Godel's long-term strategy, including organic growth and potential M&A. Lead long-range planning, scenario modelling, and value creation initiatives. Support potential strategic or financial transactions. Oversee development of robust KPIs, metrics, and performance reporting. Full ownership of financial leadership, including budgeting, forecasting, cash flow management, and capital allocation. Ensure accurate, timely financial reporting across all entities and jurisdictions. Lead statutory reporting, audits, and year-end processes. Design and continuously improve scalable financial controls, systems, and governance. International Growth & Scaling Oversee a finance operating model supporting multi-country, multi-currency operations. Ensure strong financial governance across international entities, including tax, transfer pricing, and intercompany structures. Partner with operational leaders to optimise margins, delivery efficiency, and global commercial performance. Support international pricing strategy and client-level profitability analysis. Ensure compliance with statutory, regulatory, and tax requirements across all operating regions. Manage relationships with auditors, banks, investors, and external advisors. Identify and mitigate financial, operational, and transaction-related risks. Leadership & Team Development Lead, develop, and inspire team members. Foster strong cross-functional collaboration across the organisation. You as the Successful individual Proven CFO experience, or Finance Director ready to step up into a first number 1 role. A background in a technology, software, or digital services business preferred. Demonstrable experience supporting M&A and/or related transactions. Track record of scaling organisations internationally with strong financial discipline. Experience working with Boards, investors, or private equity stakeholders. Knowledge of international finance, tax, and regulatory frameworks. Commercially astute, resilient and Board table confidence. Why This Role & Godel Technologies? The opportunity to shape strategy in a scaling, international technology business experience exciting period of growth and new strategic direction. Lead organic and acquisitional international growth in a well-backed business embarking on transformation. Join a high-margin, profitable business with strong EBITDA. Competitive executive compensation with long-term incentive potential. Ambitious, dynamic culture with an international reach. Application Process This appointment is being managed exclusively by Robert Walters on a retained basis. All third-party applications will be redirected through the retained search process. Formal applications can be made via the Robert Walters website. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the job Contract Type: Permanent Specialism: Accountancy & Finance Focus: CFO/Finance Director/Financial Controller Workplace Type: On-site Experience Level: Executive Location: Manchester
Feb 07, 2026
Full time
Overview Godel Technologies has partnered exclusively with Robert Walters to appoint a strategically minded Chief Financial Officer (CFO). This is an opportunity to join a profitable, scaling technology business in a pivotal executive role, working closely with the CEO and Board to shape long-term strategy, support international expansion, and maximise enterprise value. The role combines hands-on financial leadership with high-impact strategic responsibility, including potential M&A and plan execution. The Opportunity: As CFO, you will act as a trusted partner to the CEO and Board, ensuring Godel is operationally, financially, and structurally positioned to sustainably execute its growth plans. You will lead financial strategy across a multi-country organisation, embed scalable financial governance, and help articulate a compelling equity story for current and future stakeholders. This role would suit either an experienced CFO or a high-calibre Finance Director ready to step into their first CFO role. You'll have proven strategic experience in a high-growth, multi-site international software/technology business, M&A exposure, and confidence to be vocal around the Board table. Face to face international business partnering is encouraged and so there will be occasional international travel, largely across Europe. Key Responsibilities Strategic Leadership & Value Creation Partner with the CEO and Board to shape and execute Godel's long-term strategy, including organic growth and potential M&A. Lead long-range planning, scenario modelling, and value creation initiatives. Support potential strategic or financial transactions. Oversee development of robust KPIs, metrics, and performance reporting. Full ownership of financial leadership, including budgeting, forecasting, cash flow management, and capital allocation. Ensure accurate, timely financial reporting across all entities and jurisdictions. Lead statutory reporting, audits, and year-end processes. Design and continuously improve scalable financial controls, systems, and governance. International Growth & Scaling Oversee a finance operating model supporting multi-country, multi-currency operations. Ensure strong financial governance across international entities, including tax, transfer pricing, and intercompany structures. Partner with operational leaders to optimise margins, delivery efficiency, and global commercial performance. Support international pricing strategy and client-level profitability analysis. Ensure compliance with statutory, regulatory, and tax requirements across all operating regions. Manage relationships with auditors, banks, investors, and external advisors. Identify and mitigate financial, operational, and transaction-related risks. Leadership & Team Development Lead, develop, and inspire team members. Foster strong cross-functional collaboration across the organisation. You as the Successful individual Proven CFO experience, or Finance Director ready to step up into a first number 1 role. A background in a technology, software, or digital services business preferred. Demonstrable experience supporting M&A and/or related transactions. Track record of scaling organisations internationally with strong financial discipline. Experience working with Boards, investors, or private equity stakeholders. Knowledge of international finance, tax, and regulatory frameworks. Commercially astute, resilient and Board table confidence. Why This Role & Godel Technologies? The opportunity to shape strategy in a scaling, international technology business experience exciting period of growth and new strategic direction. Lead organic and acquisitional international growth in a well-backed business embarking on transformation. Join a high-margin, profitable business with strong EBITDA. Competitive executive compensation with long-term incentive potential. Ambitious, dynamic culture with an international reach. Application Process This appointment is being managed exclusively by Robert Walters on a retained basis. All third-party applications will be redirected through the retained search process. Formal applications can be made via the Robert Walters website. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the job Contract Type: Permanent Specialism: Accountancy & Finance Focus: CFO/Finance Director/Financial Controller Workplace Type: On-site Experience Level: Executive Location: Manchester
About Canterbury Festival Canterbury Festival is Kent's leading arts festival, presenting a diverse programme of 120+ events every October featuring music, theatre, literature, talks, comedy and community events, as well as several weekenders and one-off events throughout the year. We also run an active year-round Public Engagement programme of workshops, interactive artworks, school projects, choirs, youth music and community showcases, giving over 12,000 people opportunities to discover and engage with the arts in 2025. Role Overview As a charity, we are committed to cultural excellence, financial transparency, and responsible stewardship of our resources and we are now seeking a part-time Finance Officer to play a vital role in the financial management of the Festival. This role works closely with the Festival Director & Chief Executive and the wider team to manage the Festival's day-to-day financial operations and support strategic financial planning within a busy arts organisation, ensuring accurate financial administration, reporting, compliance, and informed decision-making. In addition to core bookkeeping responsibilities, the postholder supports the Festival's artistic programme by supporting on artist contracts, Box Office settlements, and VAT management. This is a hands-on role suited to someone who enjoys combining technical expertise with practical problem-solving in a creative environment and relishes working as part of a small, collaborative team. The role covers all core bookkeeping functions including SAGE (and/or similar package), purchase and sales ledger management, online banking management, payroll, management accounts, P&L reporting, and preparation of accounts for independent examination. The postholder will also manage Box Office settlements, advise on arts-sector VAT, ensure compliance with Companies House and the Charity Commission requirements, and work closely with the team to support artist contracts, deals, PRS submissions and financial planning. Essential requirements include a minimum Level 3 bookkeeping/accounting qualification (or equivalent experience), experience using an accountancy package (knowledge of SAGE and/or Xero is desirable), payroll and HMRC compliance experience, and an understanding of culture-sector VAT. Key Responsibilities Financial Operations & Reporting: Process day-to-day financial operations, ensuring accurate and timely recording of transactions and management of petty cash (as required). Administer the sales ledgers to raise timely invoices and credit notes. Administer the purchase ledgers, ensuring accurate accounting of invoices/other expenses. Maintain strong working relationships with key suppliers. Maintain regulatory and professional compliance providing advice and assistance in financial matters, highlighting any legal or advisory issues. Maintain robust internal controls, policies, and procedures. Generate month and year end accounts. Support an audit or independent examination process by supplying documentation and answering administrative queries. Produce monthly and annual cashflow forecasts. Help with the preparation of reports for the Board of Trustees and any relevant sub-committees e.g. Finance & Audit Committee. Manage and submit annual Gift Aid declaration. Submit PRS returns. Respond to requests for information from the ONS (incl. monthly business surveys). Assist the Director with ad hoc reporting requirements as they arise. Budgeting & Strategic Support: Support with the preparation of annual budgeting and reforecasting processes, and the development of longer-term business plans. Provide financial insight and advice to the management team to inform decision-making. Support funding applications and grant reporting with accurate financial data. Work with the Director to deliver the financial objectives of the organisation. Payroll & People Support: Manage relationship with external payroll provider. Prepare monthly payroll, pensions, and staff expenses, ensuring compliance with employment legislation. (Staff team of 6 at present, with significant use of freelance staff in festival periods.) Process PAYE, NI, and pension for timely submissions. Systems & Process Development: Operate finance systems (e.g., accounting software, payroll systems) and implement improvements. Ensure financial data is accurate, up-to-date, and secure, and develop and maintain well-organised administration and electronic filing systems. Streamline processes to improve efficiency and transparency. Support Governance & Compliance. Ensure adherence to charity finance regulations, SORP, and best practice. Act as the first point of contact for external auditors, bankers, and other stakeholders. Person Specification Essential Criteria Qualifications: Level 3 bookkeeping or accounting qualification (e.g. AAT Level 3 or similar) or equivalent experience Experience: Proven experience in a bookkeeping or finance role, ideally in a charity setting Hands-on experience with SAGE, Xero or similar accounting package and HR software Payroll processing, PAYE, pensions, and HMRC submissions Preparation of management accounts including Profit & Loss reporting Preparation of financial records for annual audit or independent examination Knowledge & Skills: Excellent knowledge of Excel Strong understanding of culture-sector VAT, including exemptions and reduced rates Ability to manage Box Office settlement processes for ticketed events Confidence advising colleagues on artist contracts, deals, and financial implications through effective forecasting/modelling tools High level of numerical accuracy and attention to detail Strong organisational and communication skills Desirable Criteria: Experience working in an arts, cultural or charity organisation Familiarity with Box Office systems and live event cash-handling Experience working with small teams and Boards Knowledge of charity finance governance and reporting Experience of working with SAGE Personal Attributes: Able to work independently and collaboratively Able to balance and prioritise a busy workload and work to agreed deadlines Calm and reliable under pressure, particularly during Festival periods Trustworthy and discreet with a strong respect for confidentiality Empathy with the mission, vision and values of Canterbury Festival Commitment to equity, diversity, inclusion and access Equal Opportunities Canterbury Festival is an equal opportunities organisation. We welcome applications from people of all backgrounds and identities, particularly those underrepresented in the arts. We are committed to creating an inclusive and respectful working environment for all. How to Apply To apply, please visit our website via the button below by Monday 23 February 2026 at 9am. A cover letter outlining how you meet the job description and outlining your suitability for the role; Your CV; A completed Equal Opportunities form. The form will be separated from your application on receipt. You can download it from our vacancies page. Late applications will not be considered. Shortlisting will take place w/c 23rd February with interviews held w/c 2nd March 2026.
Feb 07, 2026
Full time
About Canterbury Festival Canterbury Festival is Kent's leading arts festival, presenting a diverse programme of 120+ events every October featuring music, theatre, literature, talks, comedy and community events, as well as several weekenders and one-off events throughout the year. We also run an active year-round Public Engagement programme of workshops, interactive artworks, school projects, choirs, youth music and community showcases, giving over 12,000 people opportunities to discover and engage with the arts in 2025. Role Overview As a charity, we are committed to cultural excellence, financial transparency, and responsible stewardship of our resources and we are now seeking a part-time Finance Officer to play a vital role in the financial management of the Festival. This role works closely with the Festival Director & Chief Executive and the wider team to manage the Festival's day-to-day financial operations and support strategic financial planning within a busy arts organisation, ensuring accurate financial administration, reporting, compliance, and informed decision-making. In addition to core bookkeeping responsibilities, the postholder supports the Festival's artistic programme by supporting on artist contracts, Box Office settlements, and VAT management. This is a hands-on role suited to someone who enjoys combining technical expertise with practical problem-solving in a creative environment and relishes working as part of a small, collaborative team. The role covers all core bookkeeping functions including SAGE (and/or similar package), purchase and sales ledger management, online banking management, payroll, management accounts, P&L reporting, and preparation of accounts for independent examination. The postholder will also manage Box Office settlements, advise on arts-sector VAT, ensure compliance with Companies House and the Charity Commission requirements, and work closely with the team to support artist contracts, deals, PRS submissions and financial planning. Essential requirements include a minimum Level 3 bookkeeping/accounting qualification (or equivalent experience), experience using an accountancy package (knowledge of SAGE and/or Xero is desirable), payroll and HMRC compliance experience, and an understanding of culture-sector VAT. Key Responsibilities Financial Operations & Reporting: Process day-to-day financial operations, ensuring accurate and timely recording of transactions and management of petty cash (as required). Administer the sales ledgers to raise timely invoices and credit notes. Administer the purchase ledgers, ensuring accurate accounting of invoices/other expenses. Maintain strong working relationships with key suppliers. Maintain regulatory and professional compliance providing advice and assistance in financial matters, highlighting any legal or advisory issues. Maintain robust internal controls, policies, and procedures. Generate month and year end accounts. Support an audit or independent examination process by supplying documentation and answering administrative queries. Produce monthly and annual cashflow forecasts. Help with the preparation of reports for the Board of Trustees and any relevant sub-committees e.g. Finance & Audit Committee. Manage and submit annual Gift Aid declaration. Submit PRS returns. Respond to requests for information from the ONS (incl. monthly business surveys). Assist the Director with ad hoc reporting requirements as they arise. Budgeting & Strategic Support: Support with the preparation of annual budgeting and reforecasting processes, and the development of longer-term business plans. Provide financial insight and advice to the management team to inform decision-making. Support funding applications and grant reporting with accurate financial data. Work with the Director to deliver the financial objectives of the organisation. Payroll & People Support: Manage relationship with external payroll provider. Prepare monthly payroll, pensions, and staff expenses, ensuring compliance with employment legislation. (Staff team of 6 at present, with significant use of freelance staff in festival periods.) Process PAYE, NI, and pension for timely submissions. Systems & Process Development: Operate finance systems (e.g., accounting software, payroll systems) and implement improvements. Ensure financial data is accurate, up-to-date, and secure, and develop and maintain well-organised administration and electronic filing systems. Streamline processes to improve efficiency and transparency. Support Governance & Compliance. Ensure adherence to charity finance regulations, SORP, and best practice. Act as the first point of contact for external auditors, bankers, and other stakeholders. Person Specification Essential Criteria Qualifications: Level 3 bookkeeping or accounting qualification (e.g. AAT Level 3 or similar) or equivalent experience Experience: Proven experience in a bookkeeping or finance role, ideally in a charity setting Hands-on experience with SAGE, Xero or similar accounting package and HR software Payroll processing, PAYE, pensions, and HMRC submissions Preparation of management accounts including Profit & Loss reporting Preparation of financial records for annual audit or independent examination Knowledge & Skills: Excellent knowledge of Excel Strong understanding of culture-sector VAT, including exemptions and reduced rates Ability to manage Box Office settlement processes for ticketed events Confidence advising colleagues on artist contracts, deals, and financial implications through effective forecasting/modelling tools High level of numerical accuracy and attention to detail Strong organisational and communication skills Desirable Criteria: Experience working in an arts, cultural or charity organisation Familiarity with Box Office systems and live event cash-handling Experience working with small teams and Boards Knowledge of charity finance governance and reporting Experience of working with SAGE Personal Attributes: Able to work independently and collaboratively Able to balance and prioritise a busy workload and work to agreed deadlines Calm and reliable under pressure, particularly during Festival periods Trustworthy and discreet with a strong respect for confidentiality Empathy with the mission, vision and values of Canterbury Festival Commitment to equity, diversity, inclusion and access Equal Opportunities Canterbury Festival is an equal opportunities organisation. We welcome applications from people of all backgrounds and identities, particularly those underrepresented in the arts. We are committed to creating an inclusive and respectful working environment for all. How to Apply To apply, please visit our website via the button below by Monday 23 February 2026 at 9am. A cover letter outlining how you meet the job description and outlining your suitability for the role; Your CV; A completed Equal Opportunities form. The form will be separated from your application on receipt. You can download it from our vacancies page. Late applications will not be considered. Shortlisting will take place w/c 23rd February with interviews held w/c 2nd March 2026.
Overview The Chief Operating Officer (COO) is responsible for shaping, leading, and executing the operational strategy of the Walker Crips Group. This includes architecting the future operating model following the strategic migration to Pershing Securities Ltd (PSL), embedding robust oversight of outsourced arrangements, and transforming residual manual processes into a scalable, technology-enabled environment. The COO will ensure operational excellence, regulatory compliance, and a consistently high-quality client experience across all touchpoints. The role requires a leader who respects the firm's 100-year heritage while having the courage and capability to dismantle inefficient legacy processes, rationalise complexity, and drive automation. The mandate is clear: rationalise, de-risk, and automate. Responsibilities Oversight & Governance Act as primary relationship owner for all key vendors, including PSL. Monitor and challenge Service Level Agreements (SLAs) across custody, nominee, and settlement services. Ensure compliance with FCA outsourcing requirements (SYSC 8), maintaining strong oversight of the "retained" organisation. Streamline committee structures to improve decision-making and operational governance. Embed client journey metrics, service standards, and Consumer Duty outcomes into governance forums. Provide regular reporting to the CEO and Board on operational performance, risk, and transformation progress. Operations Oversee daily business and administrative operations, ensuring optimal efficiency and control. Identify and eliminate process bottlenecks impacting turnaround times and client satisfaction. Lead the management of residual assets not migrated to PSL (e.g., CTFs, non-transferable holdings). Direct HMRC, tax, and regulatory reporting functions, ensuring accuracy despite manual constraints. Develop long-term strategies for residual assets, including potential sale, specialist migration, or automation. Establish policies that promote company culture, operational discipline, and regulatory compliance. Onboarding (First Line of Defence) Take ultimate accountability for AML, KYC, and Client Suitability checks. Implement a rigorous Quality Assurance (QA) framework to ensure front-office submissions meet regulatory standards. Transform the onboarding journey from manual and paper-heavy to digital-first, reducing friction and improving client experience. Ensure onboarding processes support scalability and growth ambitions. Investment Operations Lead the Investment Administration and data integrity teams supporting Investment Managers. Oversee client-facing support teams, ensuring high-touch service supported by modern CRM tools. Rationalise data entry functions, shifting from manual repetition to exception-based monitoring. Ensure operational processes support accurate, timely, and compliant investment operations. Strategic Transformation & Change Leadership Conduct a "First 90 Days" operational audit to identify misaligned roles, inefficient workflows, and opportunities for redesign. Lead the design and implementation of the future Target Operating Model (TOM). Review technology providers and end-to-end solutions to de-risk, increase efficiency, reduce cost, and industrialise processes. Leverage automation tools (RPA, AI, workflow engines such as AWOL) to eliminate manual hand-offs and reduce key-person dependencies. Drive cultural change, inspiring teams to embrace modernisation, accountability, and continuous improvement. Participate in strategic initiatives including investments, acquisitions, and corporate alliances. Regulatory Status This role is designated as a Senior Management Function (SMF24 - Chief Operations Function) under the UK Senior Managers & Certification Regime (SMCR) and is therefore a regulated role subject to FCA approval and ongoing regulatory obligations. The successful candidate must have demonstrable experience operating in a regulated senior management capacity within an FCA-authorised firm and be capable of meeting the FCA's Fit and Proper requirements, including integrity, competence, financial soundness and will be accountable under the Senior Managers Conduct Rules. Person specification Experience 10+ years' senior leadership experience in Wealth Management or Financial Services Operations. Proven experience operating in a Senior or regulated role within an FCA-authorised firm, with demonstrable accountability under the Senior Managers & Certification Regime (SMCR) and familiarity in Statements of Responsibilities, Responsibilities Maps, and regulatory interactions with the FCA. Strong understanding of personal accountability under the Senior Managers Regime, including Conduct Rules, regulatory references, and fitness and propriety requirements. Experience working with Pershing ecosystems (desirable). Proven track record in operational transformation, automation, and organisational redesign. Demonstrable experience managing outsourced relationships and vendor governance. Deep understanding of CASS, Consumer Duty, AML/KYC, Suitability, and broader FCA regulatory frameworks. Strong working knowledge of operational metrics, data analysis, and performance measurement. Familiarity with HR, Finance, IT, and other core business functions. Strong understanding of business infrastructure, CRM systems, and workflow automation technologies. Leadership & Behavioural Competencies Outstanding organisational and leadership abilities. Proven ability to "lift and shift" functions to optimise organisational design. Excellent interpersonal, communication, and public-speaking skills. Strong decision-making capability and problem-solving aptitude. Ability to motivate, mentor, and inspire teams to deliver high performance. Courage to challenge legacy thinking while respecting the firm's heritage. Qualifications BSc/BA in Business Administration or relevant field. IOD level 4 (minimum) or higher. MSc/MBA desirable. Relevant regulatory or professional certifications advantageous.
Feb 07, 2026
Full time
Overview The Chief Operating Officer (COO) is responsible for shaping, leading, and executing the operational strategy of the Walker Crips Group. This includes architecting the future operating model following the strategic migration to Pershing Securities Ltd (PSL), embedding robust oversight of outsourced arrangements, and transforming residual manual processes into a scalable, technology-enabled environment. The COO will ensure operational excellence, regulatory compliance, and a consistently high-quality client experience across all touchpoints. The role requires a leader who respects the firm's 100-year heritage while having the courage and capability to dismantle inefficient legacy processes, rationalise complexity, and drive automation. The mandate is clear: rationalise, de-risk, and automate. Responsibilities Oversight & Governance Act as primary relationship owner for all key vendors, including PSL. Monitor and challenge Service Level Agreements (SLAs) across custody, nominee, and settlement services. Ensure compliance with FCA outsourcing requirements (SYSC 8), maintaining strong oversight of the "retained" organisation. Streamline committee structures to improve decision-making and operational governance. Embed client journey metrics, service standards, and Consumer Duty outcomes into governance forums. Provide regular reporting to the CEO and Board on operational performance, risk, and transformation progress. Operations Oversee daily business and administrative operations, ensuring optimal efficiency and control. Identify and eliminate process bottlenecks impacting turnaround times and client satisfaction. Lead the management of residual assets not migrated to PSL (e.g., CTFs, non-transferable holdings). Direct HMRC, tax, and regulatory reporting functions, ensuring accuracy despite manual constraints. Develop long-term strategies for residual assets, including potential sale, specialist migration, or automation. Establish policies that promote company culture, operational discipline, and regulatory compliance. Onboarding (First Line of Defence) Take ultimate accountability for AML, KYC, and Client Suitability checks. Implement a rigorous Quality Assurance (QA) framework to ensure front-office submissions meet regulatory standards. Transform the onboarding journey from manual and paper-heavy to digital-first, reducing friction and improving client experience. Ensure onboarding processes support scalability and growth ambitions. Investment Operations Lead the Investment Administration and data integrity teams supporting Investment Managers. Oversee client-facing support teams, ensuring high-touch service supported by modern CRM tools. Rationalise data entry functions, shifting from manual repetition to exception-based monitoring. Ensure operational processes support accurate, timely, and compliant investment operations. Strategic Transformation & Change Leadership Conduct a "First 90 Days" operational audit to identify misaligned roles, inefficient workflows, and opportunities for redesign. Lead the design and implementation of the future Target Operating Model (TOM). Review technology providers and end-to-end solutions to de-risk, increase efficiency, reduce cost, and industrialise processes. Leverage automation tools (RPA, AI, workflow engines such as AWOL) to eliminate manual hand-offs and reduce key-person dependencies. Drive cultural change, inspiring teams to embrace modernisation, accountability, and continuous improvement. Participate in strategic initiatives including investments, acquisitions, and corporate alliances. Regulatory Status This role is designated as a Senior Management Function (SMF24 - Chief Operations Function) under the UK Senior Managers & Certification Regime (SMCR) and is therefore a regulated role subject to FCA approval and ongoing regulatory obligations. The successful candidate must have demonstrable experience operating in a regulated senior management capacity within an FCA-authorised firm and be capable of meeting the FCA's Fit and Proper requirements, including integrity, competence, financial soundness and will be accountable under the Senior Managers Conduct Rules. Person specification Experience 10+ years' senior leadership experience in Wealth Management or Financial Services Operations. Proven experience operating in a Senior or regulated role within an FCA-authorised firm, with demonstrable accountability under the Senior Managers & Certification Regime (SMCR) and familiarity in Statements of Responsibilities, Responsibilities Maps, and regulatory interactions with the FCA. Strong understanding of personal accountability under the Senior Managers Regime, including Conduct Rules, regulatory references, and fitness and propriety requirements. Experience working with Pershing ecosystems (desirable). Proven track record in operational transformation, automation, and organisational redesign. Demonstrable experience managing outsourced relationships and vendor governance. Deep understanding of CASS, Consumer Duty, AML/KYC, Suitability, and broader FCA regulatory frameworks. Strong working knowledge of operational metrics, data analysis, and performance measurement. Familiarity with HR, Finance, IT, and other core business functions. Strong understanding of business infrastructure, CRM systems, and workflow automation technologies. Leadership & Behavioural Competencies Outstanding organisational and leadership abilities. Proven ability to "lift and shift" functions to optimise organisational design. Excellent interpersonal, communication, and public-speaking skills. Strong decision-making capability and problem-solving aptitude. Ability to motivate, mentor, and inspire teams to deliver high performance. Courage to challenge legacy thinking while respecting the firm's heritage. Qualifications BSc/BA in Business Administration or relevant field. IOD level 4 (minimum) or higher. MSc/MBA desirable. Relevant regulatory or professional certifications advantageous.
Hours 22.20 Interview Intended interview dates: 12th / 13th February 2026 Details JOB TITLE: Head of Operations WORKING HOURS: 22.2 hours per week (0.6 FTE) CONTRACT TYPE: Permanent The LSE Students' an experienced and strategic leader to join our Senior Leadership Team as Head of Operations. This is a newly created position, offering an exciting opportunity to take senior oversight of our central teams and ensure the effective delivery of our operational functions. Reporting directly to the Chief Executive Officer, you will provide leadership and direction across finance, HR, governance, compliance, and risk management. Your work will underpin the Union's ability to deliver its strategic objectives and maintain high standards of accountability, transparency, and operational excellence. As Head of Operations, you will lead our finance and HR team, ensuring robust financial management, effective people practices, and strong governance frameworks. You will oversee budgeting, audits, and financial reporting, while promoting a positive and inclusive workplace culture. Acting as a key adviser to the Board of Trustees and relevant committees, you will also manage risk and data protection across the organisation. About Us LSESU is a vibrant, student led organisation committed to helping LSE students make the most of the life changing experiences open to them during their time at university. As part of our Senior Leadership Team, you will play a critical role in shaping our future and helping us to create a student experience which is enjoyable and empowering. Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK. We provide support, representation, and opportunities to help students thrive during their time at university. Everything we do is shaped by our members and guided by our values to be bold and inclusive, working collaboratively to create a welcoming community built on integrity and respect. Who We Are Looking For We are looking for a candidate who combines strategic vision with operational expertise. You will bring a recognised accounting qualification and strong financial acumen, alongside experience in managing both finance and HR functions. Your knowledge of governance, compliance, and risk management frameworks will be essential, as will your ability to provide clear leadership and build effective relationships at all levels. You'll need excellent organisation and planning skills, with a keen eye for detail and the ability to manage multiple priorities effectively. A commitment to equality, diversity, and inclusion is fundamental, together with an interest in working within a democratic, student led environment. Why Apply? As Head of Operations, you will play a pivotal role in shaping the future of the Union and supporting thousands of students at one of the world's leading universities. We offer: 25 days of holiday per year (pro rata) Additional closure periods at Christmas and Easter Opportunities for professional development and growth Access to TOTUM (NUS) card, which provides a wide range of discounts Flexibility for work life balance How to Apply We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents: Part 1: CV - Outlining your skills and experience to date. Part 2: Supporting Statement - A one page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this. Part 3: Equal Opportunities Monitoring and Contact Form - This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting. Closing date: Thursday 29 th January 2026 at 10am Intended interview dates: 12 th / 13 th February 2026 Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.
Feb 07, 2026
Full time
Hours 22.20 Interview Intended interview dates: 12th / 13th February 2026 Details JOB TITLE: Head of Operations WORKING HOURS: 22.2 hours per week (0.6 FTE) CONTRACT TYPE: Permanent The LSE Students' an experienced and strategic leader to join our Senior Leadership Team as Head of Operations. This is a newly created position, offering an exciting opportunity to take senior oversight of our central teams and ensure the effective delivery of our operational functions. Reporting directly to the Chief Executive Officer, you will provide leadership and direction across finance, HR, governance, compliance, and risk management. Your work will underpin the Union's ability to deliver its strategic objectives and maintain high standards of accountability, transparency, and operational excellence. As Head of Operations, you will lead our finance and HR team, ensuring robust financial management, effective people practices, and strong governance frameworks. You will oversee budgeting, audits, and financial reporting, while promoting a positive and inclusive workplace culture. Acting as a key adviser to the Board of Trustees and relevant committees, you will also manage risk and data protection across the organisation. About Us LSESU is a vibrant, student led organisation committed to helping LSE students make the most of the life changing experiences open to them during their time at university. As part of our Senior Leadership Team, you will play a critical role in shaping our future and helping us to create a student experience which is enjoyable and empowering. Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK. We provide support, representation, and opportunities to help students thrive during their time at university. Everything we do is shaped by our members and guided by our values to be bold and inclusive, working collaboratively to create a welcoming community built on integrity and respect. Who We Are Looking For We are looking for a candidate who combines strategic vision with operational expertise. You will bring a recognised accounting qualification and strong financial acumen, alongside experience in managing both finance and HR functions. Your knowledge of governance, compliance, and risk management frameworks will be essential, as will your ability to provide clear leadership and build effective relationships at all levels. You'll need excellent organisation and planning skills, with a keen eye for detail and the ability to manage multiple priorities effectively. A commitment to equality, diversity, and inclusion is fundamental, together with an interest in working within a democratic, student led environment. Why Apply? As Head of Operations, you will play a pivotal role in shaping the future of the Union and supporting thousands of students at one of the world's leading universities. We offer: 25 days of holiday per year (pro rata) Additional closure periods at Christmas and Easter Opportunities for professional development and growth Access to TOTUM (NUS) card, which provides a wide range of discounts Flexibility for work life balance How to Apply We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents: Part 1: CV - Outlining your skills and experience to date. Part 2: Supporting Statement - A one page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this. Part 3: Equal Opportunities Monitoring and Contact Form - This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting. Closing date: Thursday 29 th January 2026 at 10am Intended interview dates: 12 th / 13 th February 2026 Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.
Post: Head of Finance Salary & Band: £43,000 to £52,500 Department: Finance Team Contract: Permanent Hours: Full-time, 39 hours per week Line Manager: Chief Operating Officer Reports From: Finance Team Location: Coventry Applications close: 3 March 2026, Interviews: w/c 16 March PURPOSE OF ROLE: The Head of Finance will report to the COO, and work closely with the Senior Leadership team, supporting the Theatre s strategic objectives and decision-making. The postholder will provide strategic and operational leadership to a small and dedicated finance team and will be responsible for the financial management of the Theatre and its subsidiaries, in alignment with organisational strategic plans and budgets, and in compliance with Charity and Company accounting standards and practices. This role is hands on and works closely with each department. Key Objectives Working with the COO to provide Strategic Management: Budgeting, forecasting, and long-term financial planning. Oversee day to day financial operations, leading and managing the Finance team Support the COO to ensure regulatory requirements of all statutory bodies are met, especially in relation to charity accounting regulations Managing statutory accounts, external audits, and specialist areas like VAT and Theatre Tax Relief. Implement efficient and effective Finance reporting to meet the evolving needs of the business, supporting deep dive analysis for the Executive team where required Working with the COO, and SLT on risk management This job description outlines the principal responsibilities and duties of the post holder. It isn t meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes of legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time Responsibilities Financial Leadership and Strategy Lead and deliver the financial strategy for Belgrade Theatre to ensure long term financial sustainability. Support the COO in shaping financial planning and risk management. Prepare annual budgets, forecasts, and cash flow plans aligned with strategic priorities. Provide financial analysis and insight to support organisational decision making and business planning. Deputise for the COO when required. Financial Operations and Systems Optimisation Oversee and continuously improve financial processes and systems Work with external contractors and internal teams to support integration projects between EPOS, CRM, and accounting systems, reducing manual processing and improving data accuracy. Proactively identify opportunities for further automation, system improvements, and app integrations that enhance control, reduce costs, or increase capacity. Ensure efficient month-end and year-end processes, including reconciliations, accruals, and reporting. Maintain oversight of ledgers, payroll, VAT and banking arrangements. Ensure compliance and accuracy in grant and restricted fund accounting. Reporting and Analysis Produce monthly management accounts for the COO and work with the COO to produce quarterly reports for the Finance Committee and Trustee Board meetings. Report on performance against budget, forecast, and prior year, including cash flow and balance sheet commentary. Provide clear and concise analysis and recommendations to support decision making. Oversee preparation of detailed project and grant reports for funders and assist the development team with the financial aspects of fundraising bids. Governance, Compliance, and Risk Manage the audit process, ensuring delivery of compliant and timely statutory accounts in line with Charity SORP and Companies Act requirements. Act as key point of contact for external auditors, HMRC, and other regulatory bodies. Work with senior colleagues to ensure appropriate financial controls, risk management, and business continuity plans are in place. Maintain awareness of developments in charity finance legislation and best practice. Leadership and Team Development Line manage and develop the finance team. Provide leadership, guidance, and professional development, building a collaborative and accountable team culture. Work closely with colleagues across departments to improve financial literacy and promote robust financial management across the organization General Work at all times within the Theatre s policies, including but not limited to our Equality, Diversity and Inclusion, Dignity at Work, Environmental, Health and Safety and Code of Conduct for Staff Develop a strong understanding of the Belgrade Theatre brand, act as an ambassador for the Theatre in general Act as the central point of contact for all staff, partners, local authorities and suppliers in connection with Finance related activities Work in line with the Belgrade s core values of inclusion, collaboration, evolution and authenticity Undertake any other duties which are consistent with the function and seniority of the role including: supporting the Executive in delivery of the strategic aims of the business. attending staff meetings and training courses supporting Guest Nights and Fundraising events What We Are Looking For EXPERIENCE Essential: Significant, proven experience in a senior finance role, including both strategic and hands-on delivery (qualified accountant ACA, ACCA, CIMA). Experience working with modern cloud-based accounting systems. Proven ability to design and embed effective financial controls and processes. Experience producing management accounts, budgets, forecasts, and cash flow reports. Experience liaising with auditors and preparing consolidated statutory accounts under Charity SORP. Strong financial and analytical skills with excellent attention to detail. Ability to work strategically while remaining hands-on in delivery. Proactive problem-solver with a track record of delivering system and process improvements. Excellent communication and presentation skills; able to explain finance clearly to non-financial colleagues. Collaborative, supportive management style with the ability to motivate and develop staff. Experience of leading a small team. High level of integrity, professionalism, and resilience, with the ability to work under pressure and manage competing priorities. Commitment to the mission and values of Belgrade Theatre. Desirable: Experience in theatre accounting, Theatre Tax Relief (TTR), and the TTR claims process. Experience preparing consolidated management and statutory accounts. Experience with Access, or similar modern finance tools. Familiarity with CRM and EPOS systems and integration projects. Experience in VAT for charities, including cultural exemption. Experience of working with Funders, e.g. Arts Council England. Experience managing through organisational change Other Information The Belgrade operates a House Agreement based on the UK Theatre (formerly TMA)/BECTU (Broadcasting, Entertainment, Cinematograph and Theatre Union) Agreement and its Staff Handbook outlines the terms on sick pay, maternity leave and pay, paternity leave and pay, grievance and discipline and other relevant staff matters Employees health and safety is of paramount importance, and Management insists that an employee obtains written express permission to take on any paid work or other employment during periods of TOIL (Time Off In Lieu) or holiday. No permission will be given for the first 28 days of holiday as this is a statutory requirement On appointment the successful candidate must be able to provide the correct documents as proof of their right to work in the UK. The candidate s contract of employment with the Belgrade Theatre does not come into force until the first day of work Staff are entitled to tickets for shows at the Belgrade Theatre, subject to particular conditions and 10% discount at the Theatre s Café and Bar Start date: ASAP Probationary period: Three months Notice period: Four weeks during probation, three months following Working Hours: Your normal hours of work will be 39 hours per week over Monday to Friday. You are expected to offer reasonable flexibility in your working arrangements where it is considered necessary to undertake the duties you have been employed to perform and in the interests of the Theatre. There is no provision for payment of overtime Overtime: Is not payable but 6th day working and excessive additional hours will attract TOIL (time off in lieu) if agreed in advance with the Line Manager Pension: Auto-enrolment, with Belgrade currently making 3% employer contributions which will rise in line with legal requirements. The Theatre s appointed pension provider is NEST. Further details are available . click apply for full job details
Feb 06, 2026
Full time
Post: Head of Finance Salary & Band: £43,000 to £52,500 Department: Finance Team Contract: Permanent Hours: Full-time, 39 hours per week Line Manager: Chief Operating Officer Reports From: Finance Team Location: Coventry Applications close: 3 March 2026, Interviews: w/c 16 March PURPOSE OF ROLE: The Head of Finance will report to the COO, and work closely with the Senior Leadership team, supporting the Theatre s strategic objectives and decision-making. The postholder will provide strategic and operational leadership to a small and dedicated finance team and will be responsible for the financial management of the Theatre and its subsidiaries, in alignment with organisational strategic plans and budgets, and in compliance with Charity and Company accounting standards and practices. This role is hands on and works closely with each department. Key Objectives Working with the COO to provide Strategic Management: Budgeting, forecasting, and long-term financial planning. Oversee day to day financial operations, leading and managing the Finance team Support the COO to ensure regulatory requirements of all statutory bodies are met, especially in relation to charity accounting regulations Managing statutory accounts, external audits, and specialist areas like VAT and Theatre Tax Relief. Implement efficient and effective Finance reporting to meet the evolving needs of the business, supporting deep dive analysis for the Executive team where required Working with the COO, and SLT on risk management This job description outlines the principal responsibilities and duties of the post holder. It isn t meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes of legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time Responsibilities Financial Leadership and Strategy Lead and deliver the financial strategy for Belgrade Theatre to ensure long term financial sustainability. Support the COO in shaping financial planning and risk management. Prepare annual budgets, forecasts, and cash flow plans aligned with strategic priorities. Provide financial analysis and insight to support organisational decision making and business planning. Deputise for the COO when required. Financial Operations and Systems Optimisation Oversee and continuously improve financial processes and systems Work with external contractors and internal teams to support integration projects between EPOS, CRM, and accounting systems, reducing manual processing and improving data accuracy. Proactively identify opportunities for further automation, system improvements, and app integrations that enhance control, reduce costs, or increase capacity. Ensure efficient month-end and year-end processes, including reconciliations, accruals, and reporting. Maintain oversight of ledgers, payroll, VAT and banking arrangements. Ensure compliance and accuracy in grant and restricted fund accounting. Reporting and Analysis Produce monthly management accounts for the COO and work with the COO to produce quarterly reports for the Finance Committee and Trustee Board meetings. Report on performance against budget, forecast, and prior year, including cash flow and balance sheet commentary. Provide clear and concise analysis and recommendations to support decision making. Oversee preparation of detailed project and grant reports for funders and assist the development team with the financial aspects of fundraising bids. Governance, Compliance, and Risk Manage the audit process, ensuring delivery of compliant and timely statutory accounts in line with Charity SORP and Companies Act requirements. Act as key point of contact for external auditors, HMRC, and other regulatory bodies. Work with senior colleagues to ensure appropriate financial controls, risk management, and business continuity plans are in place. Maintain awareness of developments in charity finance legislation and best practice. Leadership and Team Development Line manage and develop the finance team. Provide leadership, guidance, and professional development, building a collaborative and accountable team culture. Work closely with colleagues across departments to improve financial literacy and promote robust financial management across the organization General Work at all times within the Theatre s policies, including but not limited to our Equality, Diversity and Inclusion, Dignity at Work, Environmental, Health and Safety and Code of Conduct for Staff Develop a strong understanding of the Belgrade Theatre brand, act as an ambassador for the Theatre in general Act as the central point of contact for all staff, partners, local authorities and suppliers in connection with Finance related activities Work in line with the Belgrade s core values of inclusion, collaboration, evolution and authenticity Undertake any other duties which are consistent with the function and seniority of the role including: supporting the Executive in delivery of the strategic aims of the business. attending staff meetings and training courses supporting Guest Nights and Fundraising events What We Are Looking For EXPERIENCE Essential: Significant, proven experience in a senior finance role, including both strategic and hands-on delivery (qualified accountant ACA, ACCA, CIMA). Experience working with modern cloud-based accounting systems. Proven ability to design and embed effective financial controls and processes. Experience producing management accounts, budgets, forecasts, and cash flow reports. Experience liaising with auditors and preparing consolidated statutory accounts under Charity SORP. Strong financial and analytical skills with excellent attention to detail. Ability to work strategically while remaining hands-on in delivery. Proactive problem-solver with a track record of delivering system and process improvements. Excellent communication and presentation skills; able to explain finance clearly to non-financial colleagues. Collaborative, supportive management style with the ability to motivate and develop staff. Experience of leading a small team. High level of integrity, professionalism, and resilience, with the ability to work under pressure and manage competing priorities. Commitment to the mission and values of Belgrade Theatre. Desirable: Experience in theatre accounting, Theatre Tax Relief (TTR), and the TTR claims process. Experience preparing consolidated management and statutory accounts. Experience with Access, or similar modern finance tools. Familiarity with CRM and EPOS systems and integration projects. Experience in VAT for charities, including cultural exemption. Experience of working with Funders, e.g. Arts Council England. Experience managing through organisational change Other Information The Belgrade operates a House Agreement based on the UK Theatre (formerly TMA)/BECTU (Broadcasting, Entertainment, Cinematograph and Theatre Union) Agreement and its Staff Handbook outlines the terms on sick pay, maternity leave and pay, paternity leave and pay, grievance and discipline and other relevant staff matters Employees health and safety is of paramount importance, and Management insists that an employee obtains written express permission to take on any paid work or other employment during periods of TOIL (Time Off In Lieu) or holiday. No permission will be given for the first 28 days of holiday as this is a statutory requirement On appointment the successful candidate must be able to provide the correct documents as proof of their right to work in the UK. The candidate s contract of employment with the Belgrade Theatre does not come into force until the first day of work Staff are entitled to tickets for shows at the Belgrade Theatre, subject to particular conditions and 10% discount at the Theatre s Café and Bar Start date: ASAP Probationary period: Three months Notice period: Four weeks during probation, three months following Working Hours: Your normal hours of work will be 39 hours per week over Monday to Friday. You are expected to offer reasonable flexibility in your working arrangements where it is considered necessary to undertake the duties you have been employed to perform and in the interests of the Theatre. There is no provision for payment of overtime Overtime: Is not payable but 6th day working and excessive additional hours will attract TOIL (time off in lieu) if agreed in advance with the Line Manager Pension: Auto-enrolment, with Belgrade currently making 3% employer contributions which will rise in line with legal requirements. The Theatre s appointed pension provider is NEST. Further details are available . click apply for full job details
CMA Recruitment Group
Sherborne St. John, Hampshire
Are you looking to take your finance career to the next level with a dynamic opportunity as a Credit Controller? Join a forward-thinking team based in Basingstoke, Hampshire where your expertise in credit management will directly impact the company's financial health. This vital role offers a competitive salary and benefits package along with a supportive environment eager to recognise and empower talented professionals like you. What will the Credit Controller role involve? Collecting debt owed by various entities. This will be done through a combination of phone calls, emails and letters Improving procedures to ensure debt is chased on a regular basis and reducing the value of older debt Working with the Finance Manager, Chief Financial Officer, Managers and Regional Operations Managers to collect the more difficult debt Working with the Managers to ensure agreements and direct debits are in place wherever possible Suitable Candidate for the Credit Control vacancy: Previous credit control experience Good understanding of an accounts department Excellent written and oral communication Strong skills and knowledge of Microsoft Word, Outlook and Excel Excellent organisational skills with ability to plan, prioritise and work under pressure Able to listen to customers and negotiate solutions in an empathetic way Ability to work on own initiative Additional benefits and information for the role of Credit Controller: An opportunity to join a growing business 25 days holiday Private medical insurance Gym membership A friendly and vibrant team Hybrid and flexible working Onsite parking Bonus CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
Feb 06, 2026
Full time
Are you looking to take your finance career to the next level with a dynamic opportunity as a Credit Controller? Join a forward-thinking team based in Basingstoke, Hampshire where your expertise in credit management will directly impact the company's financial health. This vital role offers a competitive salary and benefits package along with a supportive environment eager to recognise and empower talented professionals like you. What will the Credit Controller role involve? Collecting debt owed by various entities. This will be done through a combination of phone calls, emails and letters Improving procedures to ensure debt is chased on a regular basis and reducing the value of older debt Working with the Finance Manager, Chief Financial Officer, Managers and Regional Operations Managers to collect the more difficult debt Working with the Managers to ensure agreements and direct debits are in place wherever possible Suitable Candidate for the Credit Control vacancy: Previous credit control experience Good understanding of an accounts department Excellent written and oral communication Strong skills and knowledge of Microsoft Word, Outlook and Excel Excellent organisational skills with ability to plan, prioritise and work under pressure Able to listen to customers and negotiate solutions in an empathetic way Ability to work on own initiative Additional benefits and information for the role of Credit Controller: An opportunity to join a growing business 25 days holiday Private medical insurance Gym membership A friendly and vibrant team Hybrid and flexible working Onsite parking Bonus CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
Whitgift is a leading independent day and boarding school, offering world-class education to over 1,500 boys aged 10 to 18. Located within 45 acres of magnificent parkland, in South Croydon, London, it is part of the John Whitgift Foundation. The School provides an excellent all-around education, with a strong focus on academic achievement, personal development and co-curricular involvement within a culturally, economically and ethnically diverse community. With a turnover of £40M, Whitgift is a substantial organisation. This is an outstanding opportunity for an inspiring, collegiate and ambitious leader to drive the business functions of Whitgift, building upon what is already excellent at a highly successful School within a strong and supportive charitable foundation. Reporting to the new Headmaster, and working with the Governors and the Executive Team, the new COO will act as the School's commercial adviser, shaping and implementing the next phase of its strategic development including further international expansion, whilst ensuring its continued operational and financial success. The COO will lead a diverse team of support staff and be responsible for the School's finance, estates, operations, catering, cleaning and commercial activities. Candidates will have a proven track record of executive leadership, commercial success and financial control, balancing the needs and challenges of large complex organisations, managing resources, delivering results, thinking strategically, and inspiring, motivating and developing high functioning teams. Outstanding communication skills, the ability to navigate complex relationships as well as execute initiatives and projects are essential. The role requires ambition, rigour, energy and resilience complemented by empathetic, inclusive and authentic leadership, and exceptional interpersonal abilities. Prior experience in the education sector is not a prerequisite, and applications are encouraged from candidates with commercial, charitable, private-sector and public-sector backgrounds. The successful candidate must, however, demonstrate empathy with independent education and a commitment to the School and Foundation's aims and ethos. A highly attractive remuneration package, including fee remission, will be available for the successful candidate. Interested candidates are invited to contact Nina Lambert, Head of Professional Appointments, RSAcademics to arrange an informal and confidential discussion about the role: For more information about the role and details of how to apply, please visit . Closing date: 10.00am on Tuesday 3 rd March 2026. Whitgift School is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure & Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. The safeguarding responsibilities of this post are detailed in the candidate information brochure. RSAcademics is committed to safeguarding and promoting the welfare of children and young people and to promoting diversity and inclusion in schools.
Feb 06, 2026
Full time
Whitgift is a leading independent day and boarding school, offering world-class education to over 1,500 boys aged 10 to 18. Located within 45 acres of magnificent parkland, in South Croydon, London, it is part of the John Whitgift Foundation. The School provides an excellent all-around education, with a strong focus on academic achievement, personal development and co-curricular involvement within a culturally, economically and ethnically diverse community. With a turnover of £40M, Whitgift is a substantial organisation. This is an outstanding opportunity for an inspiring, collegiate and ambitious leader to drive the business functions of Whitgift, building upon what is already excellent at a highly successful School within a strong and supportive charitable foundation. Reporting to the new Headmaster, and working with the Governors and the Executive Team, the new COO will act as the School's commercial adviser, shaping and implementing the next phase of its strategic development including further international expansion, whilst ensuring its continued operational and financial success. The COO will lead a diverse team of support staff and be responsible for the School's finance, estates, operations, catering, cleaning and commercial activities. Candidates will have a proven track record of executive leadership, commercial success and financial control, balancing the needs and challenges of large complex organisations, managing resources, delivering results, thinking strategically, and inspiring, motivating and developing high functioning teams. Outstanding communication skills, the ability to navigate complex relationships as well as execute initiatives and projects are essential. The role requires ambition, rigour, energy and resilience complemented by empathetic, inclusive and authentic leadership, and exceptional interpersonal abilities. Prior experience in the education sector is not a prerequisite, and applications are encouraged from candidates with commercial, charitable, private-sector and public-sector backgrounds. The successful candidate must, however, demonstrate empathy with independent education and a commitment to the School and Foundation's aims and ethos. A highly attractive remuneration package, including fee remission, will be available for the successful candidate. Interested candidates are invited to contact Nina Lambert, Head of Professional Appointments, RSAcademics to arrange an informal and confidential discussion about the role: For more information about the role and details of how to apply, please visit . Closing date: 10.00am on Tuesday 3 rd March 2026. Whitgift School is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure & Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. The safeguarding responsibilities of this post are detailed in the candidate information brochure. RSAcademics is committed to safeguarding and promoting the welfare of children and young people and to promoting diversity and inclusion in schools.
Temporary Executive Assistant Manchester City Centre Monday - Friday: Fulltime hours ASAP - 3 Month Role 18 - 20 per hour (negotiable depending on experience) Are you a proactive and organised individual ready to take your career to the next level? Our client, a dynamic player in the tech industry, is seeking an enthusiastic Temporary Executive Assistant to join their vibrant team! This is an incredible opportunity to support the CEO while playing a key role in the organisation's success. If you thrive in a fast-paced environment and love being the backbone of a leadership team, we want to hear from you! Key Responsibilities: As an Executive Assistant, you will: Provide High-Level Support: Manage complex calendars and coordinate meetings for the CEO and other executives. Travel Coordination: Handle all travel logistics with precision, ensuring smooth journeys for the leadership team. Meeting Management: Prepare agendas, take minutes and follow up on action items for board meetings and leadership offsites. Event Planning: Organise exciting events, including the annual conference, from conception to delivery. Confidentiality: Handle sensitive information with the utmost discretion. Communication: Draught internal and external communications that reflect our client's values and vision. Stakeholder Liaison: Engage with key stakeholders, investors and partners on behalf of executives. Office Management: Oversee the day-to-day operations of our Manchester HQ, including supplies, facilities and meeting room management. Culture Ambassador: Be the go-to person for all office-related needs, fostering a positive and engaging workplace culture. Team Events: Organise team events, town halls, offsites and company socials to boost morale and connectivity. Onboarding: Facilitate a smooth onboarding experience for new starters, ensuring they feel welcomed and equipped. Compliance: Maintain adherence to health & safety and office policies. Internal Support: Help prepare internal presentations, reports and dashboards that aid in decision-making. Project Coordination: Coordinate cross-functional projects and initiatives while identifying operational inefficiencies and implementing improvements. What We're Looking For: Experience: Proven experience as an Executive Assistant. organisational Skills: Impeccable organisational and time management skills. Communication Skills: Exceptional written and verbal communication abilities. Multitasking: Ability to multitask, prioritise tasks effectively and maintain discretion in a busy environment. Confidence: Comfortable working closely with senior stakeholders and external partners. Desirable Attributes: Experience in a Chief of Staff or Chief Operating Officer environment is a plus! A genuine passion for culture-building and enhancing employee experiences. Familiarity with HR systems or basic finance processes would be advantageous. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 06, 2026
Seasonal
Temporary Executive Assistant Manchester City Centre Monday - Friday: Fulltime hours ASAP - 3 Month Role 18 - 20 per hour (negotiable depending on experience) Are you a proactive and organised individual ready to take your career to the next level? Our client, a dynamic player in the tech industry, is seeking an enthusiastic Temporary Executive Assistant to join their vibrant team! This is an incredible opportunity to support the CEO while playing a key role in the organisation's success. If you thrive in a fast-paced environment and love being the backbone of a leadership team, we want to hear from you! Key Responsibilities: As an Executive Assistant, you will: Provide High-Level Support: Manage complex calendars and coordinate meetings for the CEO and other executives. Travel Coordination: Handle all travel logistics with precision, ensuring smooth journeys for the leadership team. Meeting Management: Prepare agendas, take minutes and follow up on action items for board meetings and leadership offsites. Event Planning: Organise exciting events, including the annual conference, from conception to delivery. Confidentiality: Handle sensitive information with the utmost discretion. Communication: Draught internal and external communications that reflect our client's values and vision. Stakeholder Liaison: Engage with key stakeholders, investors and partners on behalf of executives. Office Management: Oversee the day-to-day operations of our Manchester HQ, including supplies, facilities and meeting room management. Culture Ambassador: Be the go-to person for all office-related needs, fostering a positive and engaging workplace culture. Team Events: Organise team events, town halls, offsites and company socials to boost morale and connectivity. Onboarding: Facilitate a smooth onboarding experience for new starters, ensuring they feel welcomed and equipped. Compliance: Maintain adherence to health & safety and office policies. Internal Support: Help prepare internal presentations, reports and dashboards that aid in decision-making. Project Coordination: Coordinate cross-functional projects and initiatives while identifying operational inefficiencies and implementing improvements. What We're Looking For: Experience: Proven experience as an Executive Assistant. organisational Skills: Impeccable organisational and time management skills. Communication Skills: Exceptional written and verbal communication abilities. Multitasking: Ability to multitask, prioritise tasks effectively and maintain discretion in a busy environment. Confidence: Comfortable working closely with senior stakeholders and external partners. Desirable Attributes: Experience in a Chief of Staff or Chief Operating Officer environment is a plus! A genuine passion for culture-building and enhancing employee experiences. Familiarity with HR systems or basic finance processes would be advantageous. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Commercial Operations Director Our new Commercial Operations Director will be an inspiring leader who will drive commercial growth. You will lead the development and delivery of a strong and successful Commercial Strategy for Wells Cathedral and Vicars' Close, to support the Cathedral's Strategic Plan including the celebration of 850 years since the Cathedral's foundation. We are seeking a forward-thinking Commercial Operations Director to lead and oversee commercial innovation and growth to inspire a wider range of people to visit the Cathedral with a creative and engaging approach. You will have a demonstrable successful track record at a senior level and be an experienced operator and a creative problem solver. You will inspire and motivate your teams and setting a clear shared vision for your department. You will be passionate about identifying emerging trends, technologies and consumer behaviours and working collaboratively across all teams to maximise income generation opportunities. You will be entrepreneurial and highly focused with a real enthusiasm for the internationally important heritage and visitor experience of the Cathedral and the exciting new visitor experience being developed with the Vicars' Close project. As a commercial leader, you will bring experience in managing large budgets, along with a commercially skilled approach and a high level of self-motivation and the ability to meet demanding targets within tight deadlines will be essential. You'll relish this role if you're ambitious, focused, commercially astute and committed to providing outstanding customer experiences. We're looking for someone to support our ambition to be the country's most joyful cathedral! A message from our COO Thank you for your interest in the role of Commercial Operations Director. If you're motivated by the difference that heritage makes to places and people, about sharing inspiring stories and creating unforgettable experiences, this job may be for you. You will be joining Wells Cathedral at a pivotal time, with our Strategic Plan shaping our work over the next 10 years and the opening of a new dynamic and high-profile visitor experience celebrating centuries of history. We want more and a wider range of people engaging with the Cathedral, ensuring the celebration and sharing of Wells Cathedral's unique assets, and musical tradition. This role will play a crucial part in our vision for growth and in helping us to achieve our ambitions. As we build connections and relationships with people, and open up more of our heritage and expand our visitor experience, and grow income generation opportunities and innovation, you will be joining a wonderful team at a really exciting time in our history and we'd love to hear from you. Nerys Watts Chief Operating Officer, Wells Cathedral Purpose of job KEY RESPONSIBILITIES You will be an inspiring leader promoting a positive and collaborative culture developing, supporting and managing the Cathedral's Commercial Teams to work across the organisation with an integrated approach. You will work closely with the Marketing team to create campaigns to promote the visitor offer and attract new audiences. Set and deliver ambitious financial targets, maximising profitability and developing new income streams across ticket sales, group trade and commercial operations, such as Shop, Café, and working closely with the Events team. Develop and successfully implement the Commercial Strategy to underpin this work. Work closely with COO, and Chief Finance Officer to analyse and act on business data and to develop organisational performance measures that monitor progress towards financial sustainability. Working closely with the Vicars' Close project team to develop and implement an exciting Visitor journey with a compelling, integrated and exciting whole site approach across the Cathedral and Vicars' Close. Build visitor satisfaction and reputation with excellent customer service across all areas and develop creative programming with the Creative Facilitator to engage and inspire. Develop and implement an enticing and appealing retail strategy that offers a bespoke and creative range of merchandise aligned with the Cathedral's heritage and visitor experience, including products tied to events or exhibitions, and target audiences, including at Vicars' Close and implement Café strategy. For both the shop and café, integrate successfully into the overall visitor journey, expanding dwell time and encouraging repeat visits. Ensure that operations are managed in a cost-effective way that maximises profit for the benefit of the Cathedral's charitable cause, monitoring margins, pricing strategies and supplier contracts to optimise income and ROI. Use visitor insights and sales analytics to identify trends, forecast demand, and adjust and adapt strategies accordingly. Successfully lead and develop a high performing visitor facing team (staff & volunteers), setting & monitoring personal objectives that achieve excellent customer service standards to create a welcoming and memorable experience. Promote and uphold the cultural values and behaviours required by the Cathedral. Ensure compliance with all statutory and legal requirements. Executive responsibility for health & safety, safeguarding, UK GDPR and risk management for the Cathedral. Other duties To undertake any other duties or projects commensurate with the nature and grade of this post as required by the organisation. The post holder will be prepared to work at the weekend, bank holiday days as needed, as the busiest visitor times for the Cathedral, and in the evening on occasion. Person Specification: 1. Experience Essential Significant experience of senior leadership role. Extensive track record of driving profitability across multiple income streams in an audience focused industry, while inspiring teams to deliver exceptional customer service. Significant and evidenced success in setting and delivering stretching income targets and developing profitable new income streams. Significant and evidenced success of managing operations cost effectively, to deliver maximum profit. Experience of working with multifunctional teams to develop high quality product for programming and refreshment of the offer. Responsibility for setting and managing complex budgets. Ability to analyse business data and draw evidenced conclusions for implementation. Experience of strategic planning and translating high level strategic objectives into focused personal objectives. Leading and managing a multifunctional team. Managing operational risk & compliance. Experience of working in a complex stakeholder environment. To be committed to broad lateral thinking and a solutions focused attitude to support the whole Cathedral. Desirable Recent senior experience within a heritage or visitor attractions environment. 2. Skills Essential Strong commercial aptitude, results focused, analytical and highly numerate. Strong organisational and leadership skills, with a successful track record of leading and developing diverse teams. A team player with a collaborative approach who is able to build relationships with a wide range of internal and external stakeholders and positively manage change. Excellent written and verbal communication skills. Skilled in getting the best out of multifunctional teams and able to influence and inspire. Negotiation and persuasion skills. Ability to juggle multiple priorities calmly & effectively and work successfully on multiple priorities. Innovative, creative lateral thinker with a positive approach. Customer and audience focused. IT, digital/social literate. Strong understanding of issues relating to equality, diversity and inclusion, and UK GDPR requirements. The successful applicant will also be expected to share in Wells Cathedral's commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults. An enhanced DBS check will be required. 3. Knowledge Essential Clear understanding of what makes a world class visitor experience. Passionate about heritage and the wide range of opportunities and experiences it can offer. Legal compliance, health and safety and risk management requirements and systems. Project Management. Visitor Attraction Industry Ticket Selling, group trade, learning and commercial operations knowledge. Desirable Interpretation techniques. Interview date: Round 1 (on line) 19th February 2026 Round 2 (in person) 24th February 2026 Closing date: 12th February 2026 Main Terms and Conditions Employment status Full-time, permanent. Hours of work 35 hours per week full time We are open to flexible working and hybrid options for this role. Remuneration £60k per annum. Discount A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking A single car park space is provided in the Cathedral car park. Cars are parked at the risk of the owner. Pension Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 50-55 4% 8% >55 5% 10% Holiday 6 . click apply for full job details
Feb 05, 2026
Full time
Commercial Operations Director Our new Commercial Operations Director will be an inspiring leader who will drive commercial growth. You will lead the development and delivery of a strong and successful Commercial Strategy for Wells Cathedral and Vicars' Close, to support the Cathedral's Strategic Plan including the celebration of 850 years since the Cathedral's foundation. We are seeking a forward-thinking Commercial Operations Director to lead and oversee commercial innovation and growth to inspire a wider range of people to visit the Cathedral with a creative and engaging approach. You will have a demonstrable successful track record at a senior level and be an experienced operator and a creative problem solver. You will inspire and motivate your teams and setting a clear shared vision for your department. You will be passionate about identifying emerging trends, technologies and consumer behaviours and working collaboratively across all teams to maximise income generation opportunities. You will be entrepreneurial and highly focused with a real enthusiasm for the internationally important heritage and visitor experience of the Cathedral and the exciting new visitor experience being developed with the Vicars' Close project. As a commercial leader, you will bring experience in managing large budgets, along with a commercially skilled approach and a high level of self-motivation and the ability to meet demanding targets within tight deadlines will be essential. You'll relish this role if you're ambitious, focused, commercially astute and committed to providing outstanding customer experiences. We're looking for someone to support our ambition to be the country's most joyful cathedral! A message from our COO Thank you for your interest in the role of Commercial Operations Director. If you're motivated by the difference that heritage makes to places and people, about sharing inspiring stories and creating unforgettable experiences, this job may be for you. You will be joining Wells Cathedral at a pivotal time, with our Strategic Plan shaping our work over the next 10 years and the opening of a new dynamic and high-profile visitor experience celebrating centuries of history. We want more and a wider range of people engaging with the Cathedral, ensuring the celebration and sharing of Wells Cathedral's unique assets, and musical tradition. This role will play a crucial part in our vision for growth and in helping us to achieve our ambitions. As we build connections and relationships with people, and open up more of our heritage and expand our visitor experience, and grow income generation opportunities and innovation, you will be joining a wonderful team at a really exciting time in our history and we'd love to hear from you. Nerys Watts Chief Operating Officer, Wells Cathedral Purpose of job KEY RESPONSIBILITIES You will be an inspiring leader promoting a positive and collaborative culture developing, supporting and managing the Cathedral's Commercial Teams to work across the organisation with an integrated approach. You will work closely with the Marketing team to create campaigns to promote the visitor offer and attract new audiences. Set and deliver ambitious financial targets, maximising profitability and developing new income streams across ticket sales, group trade and commercial operations, such as Shop, Café, and working closely with the Events team. Develop and successfully implement the Commercial Strategy to underpin this work. Work closely with COO, and Chief Finance Officer to analyse and act on business data and to develop organisational performance measures that monitor progress towards financial sustainability. Working closely with the Vicars' Close project team to develop and implement an exciting Visitor journey with a compelling, integrated and exciting whole site approach across the Cathedral and Vicars' Close. Build visitor satisfaction and reputation with excellent customer service across all areas and develop creative programming with the Creative Facilitator to engage and inspire. Develop and implement an enticing and appealing retail strategy that offers a bespoke and creative range of merchandise aligned with the Cathedral's heritage and visitor experience, including products tied to events or exhibitions, and target audiences, including at Vicars' Close and implement Café strategy. For both the shop and café, integrate successfully into the overall visitor journey, expanding dwell time and encouraging repeat visits. Ensure that operations are managed in a cost-effective way that maximises profit for the benefit of the Cathedral's charitable cause, monitoring margins, pricing strategies and supplier contracts to optimise income and ROI. Use visitor insights and sales analytics to identify trends, forecast demand, and adjust and adapt strategies accordingly. Successfully lead and develop a high performing visitor facing team (staff & volunteers), setting & monitoring personal objectives that achieve excellent customer service standards to create a welcoming and memorable experience. Promote and uphold the cultural values and behaviours required by the Cathedral. Ensure compliance with all statutory and legal requirements. Executive responsibility for health & safety, safeguarding, UK GDPR and risk management for the Cathedral. Other duties To undertake any other duties or projects commensurate with the nature and grade of this post as required by the organisation. The post holder will be prepared to work at the weekend, bank holiday days as needed, as the busiest visitor times for the Cathedral, and in the evening on occasion. Person Specification: 1. Experience Essential Significant experience of senior leadership role. Extensive track record of driving profitability across multiple income streams in an audience focused industry, while inspiring teams to deliver exceptional customer service. Significant and evidenced success in setting and delivering stretching income targets and developing profitable new income streams. Significant and evidenced success of managing operations cost effectively, to deliver maximum profit. Experience of working with multifunctional teams to develop high quality product for programming and refreshment of the offer. Responsibility for setting and managing complex budgets. Ability to analyse business data and draw evidenced conclusions for implementation. Experience of strategic planning and translating high level strategic objectives into focused personal objectives. Leading and managing a multifunctional team. Managing operational risk & compliance. Experience of working in a complex stakeholder environment. To be committed to broad lateral thinking and a solutions focused attitude to support the whole Cathedral. Desirable Recent senior experience within a heritage or visitor attractions environment. 2. Skills Essential Strong commercial aptitude, results focused, analytical and highly numerate. Strong organisational and leadership skills, with a successful track record of leading and developing diverse teams. A team player with a collaborative approach who is able to build relationships with a wide range of internal and external stakeholders and positively manage change. Excellent written and verbal communication skills. Skilled in getting the best out of multifunctional teams and able to influence and inspire. Negotiation and persuasion skills. Ability to juggle multiple priorities calmly & effectively and work successfully on multiple priorities. Innovative, creative lateral thinker with a positive approach. Customer and audience focused. IT, digital/social literate. Strong understanding of issues relating to equality, diversity and inclusion, and UK GDPR requirements. The successful applicant will also be expected to share in Wells Cathedral's commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults. An enhanced DBS check will be required. 3. Knowledge Essential Clear understanding of what makes a world class visitor experience. Passionate about heritage and the wide range of opportunities and experiences it can offer. Legal compliance, health and safety and risk management requirements and systems. Project Management. Visitor Attraction Industry Ticket Selling, group trade, learning and commercial operations knowledge. Desirable Interpretation techniques. Interview date: Round 1 (on line) 19th February 2026 Round 2 (in person) 24th February 2026 Closing date: 12th February 2026 Main Terms and Conditions Employment status Full-time, permanent. Hours of work 35 hours per week full time We are open to flexible working and hybrid options for this role. Remuneration £60k per annum. Discount A discount of 10% is available from the Cathedral Shop and The Loft Café. Parking A single car park space is provided in the Cathedral car park. Cars are parked at the risk of the owner. Pension Defined Contribution Scheme. Contributions as % of salary: Age Employee Employer 50-55 4% 8% >55 5% 10% Holiday 6 . click apply for full job details
Association of Charitable Foundations (ACF) Summary ACF is seeking a values-led Chief Operating Officer to help embed a new organisational design and build strong foundations for the future. Working closely with the Chief Executive and Board, the COO will lead operations, membership, income and systems, enabling ACF to deliver greater impact for its members and the wider sector. Application Deadline 3/2/2026 Job Description ACF is appointing a Chief Operating Officer to play a central role in shaping its next phase of development following a major organisational redesign. Reporting to the Chief Executive, the COO will provide strategic and operational leadership across membership, income, marketing and brand, alongside oversight of finance, people, digital and governance. You will strengthen systems, data and ways of working, ensuring ACF is financially resilient, well-governed and member-focused. This is a hands-on leadership role, combining organisational stewardship with a strong commitment to equity, inclusion and social purpose. Location London office. We have a flexible working policy which requires full time staff Working from Hybrid Remuneration £70,000 per annum, plus benefits including £7,000 employer's pension contribution. Hours How to apply For further information and details of how to apply please use the link below:
Feb 05, 2026
Full time
Association of Charitable Foundations (ACF) Summary ACF is seeking a values-led Chief Operating Officer to help embed a new organisational design and build strong foundations for the future. Working closely with the Chief Executive and Board, the COO will lead operations, membership, income and systems, enabling ACF to deliver greater impact for its members and the wider sector. Application Deadline 3/2/2026 Job Description ACF is appointing a Chief Operating Officer to play a central role in shaping its next phase of development following a major organisational redesign. Reporting to the Chief Executive, the COO will provide strategic and operational leadership across membership, income, marketing and brand, alongside oversight of finance, people, digital and governance. You will strengthen systems, data and ways of working, ensuring ACF is financially resilient, well-governed and member-focused. This is a hands-on leadership role, combining organisational stewardship with a strong commitment to equity, inclusion and social purpose. Location London office. We have a flexible working policy which requires full time staff Working from Hybrid Remuneration £70,000 per annum, plus benefits including £7,000 employer's pension contribution. Hours How to apply For further information and details of how to apply please use the link below:
Charity People are delighted to be partnering with a leading health charity with turnover of £4milllion, based in High Wycombe, Buckinghamshire. As their next Chief Finance & Operations Officer , you will play a pivotal role leading a large team (Finance, HR, Data, Facilities, IT and Programme) and in shaping the future of the organisation and delivering an ambitious new strategy working closely with an inspiring CEO, team and Board. As a key member of the Senior Leadership Team, you will lead the Finance & Compliance functions as well and ensure strong financial governance, drive operational excellence, and help create an efficient, impactful, and strategically aligned organisation. If you enjoy leading transformation, strengthening systems and processes, and empowering teams to deliver their best, this role offers a unique opportunity to make a tangible difference. Salary: £85,000 £90,000 per annum Contract: Permanent, 35 hours Hybrid: The appointed candidate will be office based in High Wycombe a minimum of 2 days a week (after an initial period of 3-4 days a week for the first 1-2 months) Key Responsibilities Lead on financial strategy, business planning, budgeting, forecasting, and financial controls. Oversee HR, IT, Facilities, Compliance, and the Programme Office. Provide timely, insightful financial and operational reporting for the CEO, SMT, and Trustees. Manage strategic and operational planning cycles, ensuring high quality delivery across functions. Lead risk management, internal audit development, and data protection compliance. Strengthen organisational systems, processes, SOPs, and cross functional working. Drive cost efficiency and manage supplier relationships, procurement, and contracts. Provide strategic HR oversight, including people policies, recruitment planning, payroll, EVP development, and DEEI practice. Oversee IT infrastructure, CRM/database capability, and the tools staff need to work effectively. We are looking for a collaborative, strategic leader who brings: A recognised CCAB qualification (ACA, ACCA, CIMA, CIPFA). Senior financial and operational leadership experience within a charity. Strong understanding of Charity Commission requirements and SORP. Experience overseeing HR, IT, Facilities, or broader operations functions. Confidence preparing and presenting financial/management accounts. A supportive, empowering leadership style and ability to develop teams. Digital confidence, strong communication skills, and a solutions focused mindset. My client is not based close to any train station, therefore, my client will invite candidates who are willing and able to drive to the office, initially three to four days a week for two months and then twice a week thereafter Shortlisted candidates will be asked to respond to three written questions to highlight their experience, approach, and leadership style. Role will be closing on 18th February, 2026 First stage interview via MSTeams 25th February, 2026 starting 11.00am Second stage in person w/c 2nd March, 2026 Charity People is a forward thinking, inclusive organisation that deliberately champions equity, diversity and inclusion. We know charities thrive when inclusion is at the centre of decision making. We proudly match organisations with talent based on skills and values, not background because diverse teams deliver stronger results.
Feb 05, 2026
Full time
Charity People are delighted to be partnering with a leading health charity with turnover of £4milllion, based in High Wycombe, Buckinghamshire. As their next Chief Finance & Operations Officer , you will play a pivotal role leading a large team (Finance, HR, Data, Facilities, IT and Programme) and in shaping the future of the organisation and delivering an ambitious new strategy working closely with an inspiring CEO, team and Board. As a key member of the Senior Leadership Team, you will lead the Finance & Compliance functions as well and ensure strong financial governance, drive operational excellence, and help create an efficient, impactful, and strategically aligned organisation. If you enjoy leading transformation, strengthening systems and processes, and empowering teams to deliver their best, this role offers a unique opportunity to make a tangible difference. Salary: £85,000 £90,000 per annum Contract: Permanent, 35 hours Hybrid: The appointed candidate will be office based in High Wycombe a minimum of 2 days a week (after an initial period of 3-4 days a week for the first 1-2 months) Key Responsibilities Lead on financial strategy, business planning, budgeting, forecasting, and financial controls. Oversee HR, IT, Facilities, Compliance, and the Programme Office. Provide timely, insightful financial and operational reporting for the CEO, SMT, and Trustees. Manage strategic and operational planning cycles, ensuring high quality delivery across functions. Lead risk management, internal audit development, and data protection compliance. Strengthen organisational systems, processes, SOPs, and cross functional working. Drive cost efficiency and manage supplier relationships, procurement, and contracts. Provide strategic HR oversight, including people policies, recruitment planning, payroll, EVP development, and DEEI practice. Oversee IT infrastructure, CRM/database capability, and the tools staff need to work effectively. We are looking for a collaborative, strategic leader who brings: A recognised CCAB qualification (ACA, ACCA, CIMA, CIPFA). Senior financial and operational leadership experience within a charity. Strong understanding of Charity Commission requirements and SORP. Experience overseeing HR, IT, Facilities, or broader operations functions. Confidence preparing and presenting financial/management accounts. A supportive, empowering leadership style and ability to develop teams. Digital confidence, strong communication skills, and a solutions focused mindset. My client is not based close to any train station, therefore, my client will invite candidates who are willing and able to drive to the office, initially three to four days a week for two months and then twice a week thereafter Shortlisted candidates will be asked to respond to three written questions to highlight their experience, approach, and leadership style. Role will be closing on 18th February, 2026 First stage interview via MSTeams 25th February, 2026 starting 11.00am Second stage in person w/c 2nd March, 2026 Charity People is a forward thinking, inclusive organisation that deliberately champions equity, diversity and inclusion. We know charities thrive when inclusion is at the centre of decision making. We proudly match organisations with talent based on skills and values, not background because diverse teams deliver stronger results.
An ambitious, founder led international business is looking to appoint a Chief Financial Officer at a defining point in its growth journey. This is a rare opportunity to join a highly entrepreneurial organisation as it scales internationally and builds for the long term. Working closely with the Managing Director and senior leadership team, the CFO will play a trusted role at the heart of the business - shaping strategy, bringing clarity to decision making and helping turn ambition into sustainable performance. The role blends strategic influence with hands on leadership. You will provide commercial insight, strengthen financial discipline, and support the business as it grows in both size and complexity, while remaining closely connected to the realities of day to day operations. This opportunity will appeal to a commercial Finance Director or senior finance leader who enjoys working in fast paced, owner led environments and values collaboration, pragmatism and impact. You will bring sound judgement, board level presence and the confidence to guide a growing business through its next chapter. A highly competitive executive remuneration package is available. Please contact Gillian McBride for more details
Feb 05, 2026
Full time
An ambitious, founder led international business is looking to appoint a Chief Financial Officer at a defining point in its growth journey. This is a rare opportunity to join a highly entrepreneurial organisation as it scales internationally and builds for the long term. Working closely with the Managing Director and senior leadership team, the CFO will play a trusted role at the heart of the business - shaping strategy, bringing clarity to decision making and helping turn ambition into sustainable performance. The role blends strategic influence with hands on leadership. You will provide commercial insight, strengthen financial discipline, and support the business as it grows in both size and complexity, while remaining closely connected to the realities of day to day operations. This opportunity will appeal to a commercial Finance Director or senior finance leader who enjoys working in fast paced, owner led environments and values collaboration, pragmatism and impact. You will bring sound judgement, board level presence and the confidence to guide a growing business through its next chapter. A highly competitive executive remuneration package is available. Please contact Gillian McBride for more details
Universal Hospital Services Inc.
Washington, Tyne And Wear
A leading healthcare provider in the United Kingdom is seeking a Chief Financial Officer (CFO) to oversee financial operations and strategy. The role requires a minimum of 5 years in financial leadership within healthcare, strong analytical skills, and a bachelor's degree, with a preference for a master's degree. Responsibilities include monitoring revenue, improving profitability, and developing financial policies. The organization offers a rewarding work environment and competitive benefits including relocation assistance and bonus opportunities.
Feb 04, 2026
Full time
A leading healthcare provider in the United Kingdom is seeking a Chief Financial Officer (CFO) to oversee financial operations and strategy. The role requires a minimum of 5 years in financial leadership within healthcare, strong analytical skills, and a bachelor's degree, with a preference for a master's degree. Responsibilities include monitoring revenue, improving profitability, and developing financial policies. The organization offers a rewarding work environment and competitive benefits including relocation assistance and bonus opportunities.
Business Operations Management Officer Fixed Term (12 months, with view to permanency) 30,000 - 35,000 Hybrid - Warrington Our client is a UK-based management consultancy supporting public and private sector organisations across commercial, digital, and operational delivery services. They are a small, growing business with ambitious plans to expand their permanent team. They are looking for a proactive and organised Business Operations Management Officer to provide administrative and operational support to our Executive Team, reporting to the Chief Operating Officer. This is a varied, hands-on role where no two days are the same. Key Responsibilities Provide high-quality administrative support to senior leaders Support business planning and annual operational activities Manage Microsoft Teams structures and document libraries Act as first point of contact for internal IT and systems queries Manage Microsoft 365 licences and user access Support internal communications, website updates, and social media Organise team events and coordinate internal resources Support quality management processes and ISO 9001 preparation Provide basic cover for finance administration when required Essential Skills & Experience Experience in an administrative or operations support role Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Teams) Confident using Excel for tracking and basic reporting Excellent attention to detail and organisational skills Strong written and verbal communication Proactive, reliable team player comfortable working with senior stakeholders Working Pattern 37.5 hours per week, Monday-Friday Primarily remote, with office attendance in Warrington at least 1 day per fortnight Office attendance may increase to 1 day per week from Spring 2026 Benefits 25 days annual leave plus bank holidays Hybrid working Training and benefits package under development Call Emma on (phone number removed) Or Click Apply Today! Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Feb 04, 2026
Contractor
Business Operations Management Officer Fixed Term (12 months, with view to permanency) 30,000 - 35,000 Hybrid - Warrington Our client is a UK-based management consultancy supporting public and private sector organisations across commercial, digital, and operational delivery services. They are a small, growing business with ambitious plans to expand their permanent team. They are looking for a proactive and organised Business Operations Management Officer to provide administrative and operational support to our Executive Team, reporting to the Chief Operating Officer. This is a varied, hands-on role where no two days are the same. Key Responsibilities Provide high-quality administrative support to senior leaders Support business planning and annual operational activities Manage Microsoft Teams structures and document libraries Act as first point of contact for internal IT and systems queries Manage Microsoft 365 licences and user access Support internal communications, website updates, and social media Organise team events and coordinate internal resources Support quality management processes and ISO 9001 preparation Provide basic cover for finance administration when required Essential Skills & Experience Experience in an administrative or operations support role Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Teams) Confident using Excel for tracking and basic reporting Excellent attention to detail and organisational skills Strong written and verbal communication Proactive, reliable team player comfortable working with senior stakeholders Working Pattern 37.5 hours per week, Monday-Friday Primarily remote, with office attendance in Warrington at least 1 day per fortnight Office attendance may increase to 1 day per week from Spring 2026 Benefits 25 days annual leave plus bank holidays Hybrid working Training and benefits package under development Call Emma on (phone number removed) Or Click Apply Today! Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Capital One (Europe) plc
Nottingham, Nottinghamshire
About the role As an HR Continuous Improvement Lead your mission is to create, support and sustain outstanding associate experiences that are customer centric and focus on ease of use and accessibility. You will continue to drive this work and seek to make improvements wherever needs arise to remove waste from our processes. Working in collaboration with the UK HR team, you will drive the UK HR tech agenda to support our mission to create better associate experiences and smoother employee lifecycle journeys. Additionally, you will continue to nurture relationships with our key stakeholders and maintain effective interaction models with our international tech and HR partners. The ideal candidate will be a self starter, who is able to deliver improvements for UK HR, identifying and owning opportunities with minimal supervision. What you'll bring Own, design, and deliver the Tech Roadmap for UK HR, primarily focussing on Workday and Salesforce improvements, but also Enterprise initiatives and automation exploration. Work with UK HRLT and the International Workday team to secure and manage budgets; identify priorities; and set timelines. Design and improve reporting and visibility of tech/experience and automation change/improvement opportunities. Monitor case drivers and quality assurance outputs with the UK HR team; proposing solutions through automation and process change. Deliver ongoing improvements to prevent cases and poor experiences that come to light through processing activities. Connect into Service Transformation work to ensure the team can deliver on strategies set by that agenda - such as Intranet development - seeking to reduce queries into the HR Shared Services; and any other experiential improvements required to the HR operations process touch points through the associate lifecycle. Support the HR Risk Office with data management processes and improvements. Work with US and Canada partners to explore non UK tech change benefits and ensure the UK is considered for inclusion. Manage annual benefits enrollment support required from our US Tech partners, e.g. Open Enrollment and cyclical system updates. Maintain and develop interaction models with US and UK tech partners and maintain relationships to ensure HR tech service and standards are maintained. Manage interaction with UK Tech - ensuring systems and architecture meet UK standards. Manage interaction with US Tech, monitoring change, driving prioritisation, and collaborating on intakes. Collaborate with Canada to understand local tech agendas and find opportunity to greater efficiencies and knowledge share. Support on larger tech projects where required. What we are looking for Previous experience: working knowledge in a similar continuous improvement role (HR understanding is highly desirable) Analytical skills: able to manipulate and interpret data, show insight, provide recommendations and progress change; Stakeholder management: able to establish effective relationships with UK and non-UK partners, and ensure the UK remains a key partner for Enterprise HR Tech; Excellent written and verbal communication skills: able to connect with differing audiences through effective comms across a mix of media and distill technical requirements into simple, easy to understand overviews; Technically savvy: able to interpret tech development information, architectural requirements, data management practices, etc. and how this plays into UK HR processes and improvements; Self starter: able to work independently and deliver improvements for UK HR, identifying and owning opportunities with minimal supervision; Effective stakeholder management: able to maintain relationships and utilise SME knowledge, as well as provide communications and reporting to meet the needs of all parties; Agility: able to switch tasks and reprioritise to meet the needs of the business; Effective Project Management skills: able to manage multiple projects and meet deadlines. Where and how you'll work This is a 12 month fixed term contract position and can be based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week between Monday and Thursday, with travel between the two locations encouraged. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Feb 04, 2026
Full time
About the role As an HR Continuous Improvement Lead your mission is to create, support and sustain outstanding associate experiences that are customer centric and focus on ease of use and accessibility. You will continue to drive this work and seek to make improvements wherever needs arise to remove waste from our processes. Working in collaboration with the UK HR team, you will drive the UK HR tech agenda to support our mission to create better associate experiences and smoother employee lifecycle journeys. Additionally, you will continue to nurture relationships with our key stakeholders and maintain effective interaction models with our international tech and HR partners. The ideal candidate will be a self starter, who is able to deliver improvements for UK HR, identifying and owning opportunities with minimal supervision. What you'll bring Own, design, and deliver the Tech Roadmap for UK HR, primarily focussing on Workday and Salesforce improvements, but also Enterprise initiatives and automation exploration. Work with UK HRLT and the International Workday team to secure and manage budgets; identify priorities; and set timelines. Design and improve reporting and visibility of tech/experience and automation change/improvement opportunities. Monitor case drivers and quality assurance outputs with the UK HR team; proposing solutions through automation and process change. Deliver ongoing improvements to prevent cases and poor experiences that come to light through processing activities. Connect into Service Transformation work to ensure the team can deliver on strategies set by that agenda - such as Intranet development - seeking to reduce queries into the HR Shared Services; and any other experiential improvements required to the HR operations process touch points through the associate lifecycle. Support the HR Risk Office with data management processes and improvements. Work with US and Canada partners to explore non UK tech change benefits and ensure the UK is considered for inclusion. Manage annual benefits enrollment support required from our US Tech partners, e.g. Open Enrollment and cyclical system updates. Maintain and develop interaction models with US and UK tech partners and maintain relationships to ensure HR tech service and standards are maintained. Manage interaction with UK Tech - ensuring systems and architecture meet UK standards. Manage interaction with US Tech, monitoring change, driving prioritisation, and collaborating on intakes. Collaborate with Canada to understand local tech agendas and find opportunity to greater efficiencies and knowledge share. Support on larger tech projects where required. What we are looking for Previous experience: working knowledge in a similar continuous improvement role (HR understanding is highly desirable) Analytical skills: able to manipulate and interpret data, show insight, provide recommendations and progress change; Stakeholder management: able to establish effective relationships with UK and non-UK partners, and ensure the UK remains a key partner for Enterprise HR Tech; Excellent written and verbal communication skills: able to connect with differing audiences through effective comms across a mix of media and distill technical requirements into simple, easy to understand overviews; Technically savvy: able to interpret tech development information, architectural requirements, data management practices, etc. and how this plays into UK HR processes and improvements; Self starter: able to work independently and deliver improvements for UK HR, identifying and owning opportunities with minimal supervision; Effective stakeholder management: able to maintain relationships and utilise SME knowledge, as well as provide communications and reporting to meet the needs of all parties; Agility: able to switch tasks and reprioritise to meet the needs of the business; Effective Project Management skills: able to manage multiple projects and meet deadlines. Where and how you'll work This is a 12 month fixed term contract position and can be based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week between Monday and Thursday, with travel between the two locations encouraged. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
