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housing officer
Property Maintanence Officer
4 Recruitment Services Ltd
Property Maintanence Officer West Sussex County Council 4 Month Ongoing Contract Office location - County Hall Chichester Working arrangements - This role is mainly out and about in a van, with an additional person, 5 days per week Enhanced DBS required Job Description - You will report to the Property Preparation Officer and be part of a team delivering essential housing preparation tasks as part of t click apply for full job details
Dec 10, 2025
Contractor
Property Maintanence Officer West Sussex County Council 4 Month Ongoing Contract Office location - County Hall Chichester Working arrangements - This role is mainly out and about in a van, with an additional person, 5 days per week Enhanced DBS required Job Description - You will report to the Property Preparation Officer and be part of a team delivering essential housing preparation tasks as part of t click apply for full job details
4Recruitment Services
Housing Register Officer
4Recruitment Services Grimsby, Lincolnshire
Housing Register Officer Location: North East Lincolnshire Rate: £14.59 per hour Hours: 37 hours per week About the Role We are seeking a dedicated and professional Housing Register Officer to support the effective, efficient and fair administration of the housing register in Northern Lincolnshire. Working in partnership with a range of housing providers, you will ensure that applicants and partner agencies receive accurate advice and assistance in line with the Home Choice Lincs policy. Key Responsibilities Administer the housing register in accordance with the Home Choice Lincs allocations policy and the Council s duties under Part 6 of the Housing Act 1996. Respond to customer and agency enquiries regarding access to housing, following partnership lettings policies and corporate procedures. Assess eligibility and priority for applicants, including reviewing sensitive information such as care plans, child in need plans and criminal conviction details. Communicate with vulnerable, distressed or high-need customers by telephone and email with professionalism, empathy and clarity. Maintain accuracy, confidentiality and consistency in all decision-making and record-keeping. What We re Looking For Strong communication skills and the ability to manage sensitive conversations. Sound judgement and the ability to make fair, evidence-based decisions. Knowledge of housing legislation, particularly the Housing Act 1996, or the ability to learn quickly. A commitment to delivering high-quality customer service within a fast-paced environment. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Dec 10, 2025
Contractor
Housing Register Officer Location: North East Lincolnshire Rate: £14.59 per hour Hours: 37 hours per week About the Role We are seeking a dedicated and professional Housing Register Officer to support the effective, efficient and fair administration of the housing register in Northern Lincolnshire. Working in partnership with a range of housing providers, you will ensure that applicants and partner agencies receive accurate advice and assistance in line with the Home Choice Lincs policy. Key Responsibilities Administer the housing register in accordance with the Home Choice Lincs allocations policy and the Council s duties under Part 6 of the Housing Act 1996. Respond to customer and agency enquiries regarding access to housing, following partnership lettings policies and corporate procedures. Assess eligibility and priority for applicants, including reviewing sensitive information such as care plans, child in need plans and criminal conviction details. Communicate with vulnerable, distressed or high-need customers by telephone and email with professionalism, empathy and clarity. Maintain accuracy, confidentiality and consistency in all decision-making and record-keeping. What We re Looking For Strong communication skills and the ability to manage sensitive conversations. Sound judgement and the ability to make fair, evidence-based decisions. Knowledge of housing legislation, particularly the Housing Act 1996, or the ability to learn quickly. A commitment to delivering high-quality customer service within a fast-paced environment. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Daniel Owen Ltd
Damp and Mould Technical Support Officer
Daniel Owen Ltd Woodford Green, Essex
Damp and Mould Technical Support Officer Temp on going Based in East London 23.50 PER HOUR Hybrid working 3 days in the office, 2 days from home To deliver a proactive and resident-centred support service including both internal and external stakeholders within the organisation. The Damp & Mould Technical Officer is responsible for supporting the identification, assessment, and resolution of damp and mould issues within the housing portfolio This role is based in the Damp & Mould Team and focuses on providing support for responsive repairs, efficient management of the responsive damp & mould inbox queries, coordinating team schedules, and serving as the primary contact point to support the efforts of the Damp & Mould team who are usually conducting site visits. This role will primarily be office based, providing crucial support to enhance the operational efficiency overall of the Repairs Partnering team. Close collaboration with the surveyors will be essential, requiring effective communication and coordination.
Dec 10, 2025
Seasonal
Damp and Mould Technical Support Officer Temp on going Based in East London 23.50 PER HOUR Hybrid working 3 days in the office, 2 days from home To deliver a proactive and resident-centred support service including both internal and external stakeholders within the organisation. The Damp & Mould Technical Officer is responsible for supporting the identification, assessment, and resolution of damp and mould issues within the housing portfolio This role is based in the Damp & Mould Team and focuses on providing support for responsive repairs, efficient management of the responsive damp & mould inbox queries, coordinating team schedules, and serving as the primary contact point to support the efforts of the Damp & Mould team who are usually conducting site visits. This role will primarily be office based, providing crucial support to enhance the operational efficiency overall of the Repairs Partnering team. Close collaboration with the surveyors will be essential, requiring effective communication and coordination.
Property Compliance/Repairs Officer
James Andrews Recruitment Solutions
We are currently working in partnership with a Supported Housing provider in Swinton, who are recruiting for a Property Compliance/Repairs Officer on temporary, temporary - permanent or permanent basis. The position is due to start immediately, with the potential to go full time. The hourly rate for the role is up to £25 click apply for full job details
Dec 10, 2025
Full time
We are currently working in partnership with a Supported Housing provider in Swinton, who are recruiting for a Property Compliance/Repairs Officer on temporary, temporary - permanent or permanent basis. The position is due to start immediately, with the potential to go full time. The hourly rate for the role is up to £25 click apply for full job details
Howells Solutions Limited
Site Manager - Retrofit and Planned Works
Howells Solutions Limited
Site Manager - Planned works (Retrofit and planned works) 40k + car allowance/salary sacrifice scheme + Benefits Full-time, permanent position Based in Bristol We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver a decarbonisation and planned works project for Social Housing in Bristol. This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project An SMSTS is required You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary of up to 45K + car allowance + Benefits. For your chance of securing this role please apply online now, or for more information, call Meg on (phone number removed)!
Dec 10, 2025
Full time
Site Manager - Planned works (Retrofit and planned works) 40k + car allowance/salary sacrifice scheme + Benefits Full-time, permanent position Based in Bristol We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver a decarbonisation and planned works project for Social Housing in Bristol. This is a client facing role, you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project An SMSTS is required You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary of up to 45K + car allowance + Benefits. For your chance of securing this role please apply online now, or for more information, call Meg on (phone number removed)!
Elim Housing Association
Supported Housing Officer
Elim Housing Association Gloucester, Gloucestershire
Job Title: Supported Housing Officer Location: Matson , Gloucester, GL4 6DX Salary: £26,000 - £28,000 per annum Job Type : Full-time, Permanent Closing Date: Fri, 5th Dec 2025 Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. What you will be doing: As a Supported Housing Officer, you will be working closely with our clients, supporting them through difficult times in their journey. This involves working in partnership with other agencies and professionals, dealing with stakeholders and housing management issues as well as working closely with our clients on 1 to 1 basis. There will also be an opportunity for you to run a workshop in an area you enjoy. What you will need to be successful: Experience of delivering support services to clients in accommodation-based projects. Knowledge of Psychologically Informed Environments. Ability to manage your time effectively and prioritise your own work. Taking a proactive approach to targets and workload. Able to vary communication to suit the needs and preference of the individual, ensuring staff and clients are listened to and have opportunity to contribute their views. Elim employees benefit from: 25 days annual holiday rising to 30 days. Annual paid day off for your birthday. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application or are unable to access our website, please contact us. We will be reviewing applications and contacting candidates who meet the job criteria regularly. Please submit your applications as soon as you can as this role will close as soon as a candidate has been appointed. We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
Dec 10, 2025
Full time
Job Title: Supported Housing Officer Location: Matson , Gloucester, GL4 6DX Salary: £26,000 - £28,000 per annum Job Type : Full-time, Permanent Closing Date: Fri, 5th Dec 2025 Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. What you will be doing: As a Supported Housing Officer, you will be working closely with our clients, supporting them through difficult times in their journey. This involves working in partnership with other agencies and professionals, dealing with stakeholders and housing management issues as well as working closely with our clients on 1 to 1 basis. There will also be an opportunity for you to run a workshop in an area you enjoy. What you will need to be successful: Experience of delivering support services to clients in accommodation-based projects. Knowledge of Psychologically Informed Environments. Ability to manage your time effectively and prioritise your own work. Taking a proactive approach to targets and workload. Able to vary communication to suit the needs and preference of the individual, ensuring staff and clients are listened to and have opportunity to contribute their views. Elim employees benefit from: 25 days annual holiday rising to 30 days. Annual paid day off for your birthday. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application or are unable to access our website, please contact us. We will be reviewing applications and contacting candidates who meet the job criteria regularly. Please submit your applications as soon as you can as this role will close as soon as a candidate has been appointed. We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
Elim Housing Association
Assistant Team Leader - Supported Housing
Elim Housing Association Thornbury, Gloucestershire
Job Title: Assistant Team Leader Location: Alveston, Kingswood, Yate and Staple Hill Salary: £28,000 - £30,000 per annum Job Type : Full-time, Permanent Closing Date: Monday 8th Dec 2025 Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing needs and deliver homes that change people's lives'. Elim's aim for its customers is to ensure that the housing and services Elim provide serve as a platform for growth, facilitating all our customers to achieve their aspirations. In this way, we make our homes truly life changing by ensuring that our service has a positive impact long after a person has left Elim accommodation. About The Role: The Forecastle is accommodation based service funded by the local authority to deliver housing related support for 18 customers with low to medium support needs. The three Rough Sleepers Accommodation Programme (RSAP) service are designed to help people who have experienced homelessness to find stable, long-term homes and identify goals to promote accessing employment. The Assistant Team leader is expected to responsible for service delivery service at The Forecastle and be the lead with service delivery of the RSAP service. You will support the Team Leader to lead, motivate, and inspire the staff team to deliver a high quality, trauma informed, and strengths -based support services for vulnerable adults and ensure the team perform effectively when managing housing management functions. The Forecastle is an accommodation-based service funded by the local authority to deliver housing related support for 18 customers with low to medium support needs. The three services are designed to help people who have experienced homelessness to find stable, long-term homes. The role will involve helping people to access accommodation through close partnership working with the local authority and other agencies, as well as providing support to people in homes designated for this purpose. Support will be person-centred and may address a range of issues, from financial inclusion to physical and mental health to accessing education and employment. You will be an ambassador for Elim, leading by example to represent our values, vision, and aspirations in delivering services, and provide services that contribute to Elim's Business plan, ensuring such services are delivered in line with our Psychologically Informed Framework and practice. You will ensure all services are delivered using the Elim CARES values. What you will be doing: Working with the Team Leader to provide leadership to services that are designed to reduce repeat homelessness and improve outcomes for vulnerable adults. Provide direct line management for the RSAP staff, direction, support, and coaching for the South Glos staff team, promoting, and supporting ongoing professional development. Supporting the Team Leader to monitor the quality of support and housing management delivered by the team, via the use of outcome tools and systems, reviewing impact and ensuring a psychologically informed approach underpins support work. Be responsible for the maintenance and security of the buildings under your remit, in line with our Health and Safety compliance framework. Supporting the Team Leader to ensure data is collected by the team and produce monthly and quarterly reports for the South Gloucestershire Council in line with contractual requirements. Deliver centred and trauma informed support for people placed by the Local Authority Working across services as and when required to ensure the delivery of the wider support service is maintained. Driving license and access to a vehicle are essential. What you will need to be successful: A commitment and enthusiasm to supporting people in housing need The ability to understand and apply safeguarding procedures to ensure customers and colleagues are safe An understanding of the role that the effect of trauma has on people's development, emotional and physical wellbeing The ability to develop the skills to manage and motivate a team of colleagues Personal resilience, flexibility and willingness to develop your knowledge and skills Elim employees benefit from: 25 days annual holiday rising to 30 days. Paid day off for your birthday each year. Access to training and career development through Elim Skills Academy Flexible working Company pension. Life Assurance. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application or are unable to access our website, please contact us. Elim values having a workforce as diverse as the customers we work with. We welcome and support applications from all sections of the community. Candidates with the relevant experience or job titles of: Assistant Manager, Assistant Team Leader, Housing Officer, Housing Support Officer, Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
Dec 10, 2025
Full time
Job Title: Assistant Team Leader Location: Alveston, Kingswood, Yate and Staple Hill Salary: £28,000 - £30,000 per annum Job Type : Full-time, Permanent Closing Date: Monday 8th Dec 2025 Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing needs and deliver homes that change people's lives'. Elim's aim for its customers is to ensure that the housing and services Elim provide serve as a platform for growth, facilitating all our customers to achieve their aspirations. In this way, we make our homes truly life changing by ensuring that our service has a positive impact long after a person has left Elim accommodation. About The Role: The Forecastle is accommodation based service funded by the local authority to deliver housing related support for 18 customers with low to medium support needs. The three Rough Sleepers Accommodation Programme (RSAP) service are designed to help people who have experienced homelessness to find stable, long-term homes and identify goals to promote accessing employment. The Assistant Team leader is expected to responsible for service delivery service at The Forecastle and be the lead with service delivery of the RSAP service. You will support the Team Leader to lead, motivate, and inspire the staff team to deliver a high quality, trauma informed, and strengths -based support services for vulnerable adults and ensure the team perform effectively when managing housing management functions. The Forecastle is an accommodation-based service funded by the local authority to deliver housing related support for 18 customers with low to medium support needs. The three services are designed to help people who have experienced homelessness to find stable, long-term homes. The role will involve helping people to access accommodation through close partnership working with the local authority and other agencies, as well as providing support to people in homes designated for this purpose. Support will be person-centred and may address a range of issues, from financial inclusion to physical and mental health to accessing education and employment. You will be an ambassador for Elim, leading by example to represent our values, vision, and aspirations in delivering services, and provide services that contribute to Elim's Business plan, ensuring such services are delivered in line with our Psychologically Informed Framework and practice. You will ensure all services are delivered using the Elim CARES values. What you will be doing: Working with the Team Leader to provide leadership to services that are designed to reduce repeat homelessness and improve outcomes for vulnerable adults. Provide direct line management for the RSAP staff, direction, support, and coaching for the South Glos staff team, promoting, and supporting ongoing professional development. Supporting the Team Leader to monitor the quality of support and housing management delivered by the team, via the use of outcome tools and systems, reviewing impact and ensuring a psychologically informed approach underpins support work. Be responsible for the maintenance and security of the buildings under your remit, in line with our Health and Safety compliance framework. Supporting the Team Leader to ensure data is collected by the team and produce monthly and quarterly reports for the South Gloucestershire Council in line with contractual requirements. Deliver centred and trauma informed support for people placed by the Local Authority Working across services as and when required to ensure the delivery of the wider support service is maintained. Driving license and access to a vehicle are essential. What you will need to be successful: A commitment and enthusiasm to supporting people in housing need The ability to understand and apply safeguarding procedures to ensure customers and colleagues are safe An understanding of the role that the effect of trauma has on people's development, emotional and physical wellbeing The ability to develop the skills to manage and motivate a team of colleagues Personal resilience, flexibility and willingness to develop your knowledge and skills Elim employees benefit from: 25 days annual holiday rising to 30 days. Paid day off for your birthday each year. Access to training and career development through Elim Skills Academy Flexible working Company pension. Life Assurance. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application or are unable to access our website, please contact us. Elim values having a workforce as diverse as the customers we work with. We welcome and support applications from all sections of the community. Candidates with the relevant experience or job titles of: Assistant Manager, Assistant Team Leader, Housing Officer, Housing Support Officer, Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
Places for People
Community Housing Manager (Housing Officer - Part Time)
Places for People
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is
Dec 10, 2025
Full time
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is
Adecco
Homeless Assessment Officer (temp: West London)
Adecco
An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's West London office), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.
Dec 10, 2025
Seasonal
An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's West London office), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.
Greater London Authority (GLA)
Senior/Principal planner (Development Management)
Greater London Authority (GLA)
Good Growth Good Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the role This role is in the Development Management team within Planning and Regeneration, where you will be part of a high quality statutory planning service dealing with a wide variety of strategic planning applications with competing priorities. You will be assessing major planning applications that are referred to the Mayor, and will present your planning recommendations directly to the Mayor and Deputy Mayors. You will understand how to apply the London Plan in a pragmatic and sensible way that encourages and delivers the Mayor's objectives. What your day will look like Your job will involve a wide range of duties including: Leading pre-application meetings with developer teams and boroughs to discuss forthcoming major developments across London and provide strategic planning advice. Assessing planning applications of strategic importance that are referred to the Mayor and preparing written planning reports. Presenting planning recommendations directly to the Mayor and Deputy Mayors at the Mayor's weekly planning meeting Working collaboratively with other teams across the GLA including viability, the Design Unit and the Place Unit, TfL, Environment and London Plan teams Engaging with London boroughs and applicants to ensure delivery of Good Growth ambitions Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Please address these in your covering letter. You will have a degree/post graduate qualification in planning or equivalent with eligibility for RTPI membership. You will have demonstrable post-qualification experience in dealing with sensitive planning issues, preferably within the context of handling major planning applications. A detailed knowledge and understanding of national, regional and London strategic planning and development issues and relevant legal processes You will be expected to present reports to the Mayor and Deputy Mayors directly so you will need excellent, written and verbal communication skills. You will also need exceptional negotiation skills and the ability to work successfully with a range of internal and external stakeholders. Planning and Organising Problem solving Communicating and Influencing Building and Managing Relationships How to apply If you would like to apply for the role you'll need to submit: an online application a Word statement (1,500 words) outlining how you meet the essential criteria as well as the competencies outlined in the advert. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Connaire OSullivan would be happy to speak to you. Please contact them at Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview/assessment date is: w/c 5th January Equality, diversity and inclusion We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Additional information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Job Description CAREER GRADE TERMS AND CONDITIONS POST Principal/Senior Strategic Planner This Scheme is designed to nurture and support GLA talent, giving planning officers an opportunity to gain valuable experience working within a complex and fast paced environment and encouraging them to develop their career within the GLA. This scheme is not linked to the Strategic Planner Career Grade scheme. SALARY The grade and salary of this post is related to successful development of on the job experience at the Greater London Authority or equivanent organisation. The grade for newly appointed planning officers joining the GLA's Planning Unit will be determined by The Planning Unit's senior management team based on an assessment against the career grade matrix. If appointed at Grade 8 the Planning Unit's senior management team will consider development against the criteria set out below to determine individual progression from Grade 8 to Grade 9. Within each grade band normal incremental progression will apply on 1 April each year except where the date of commencement is between 1 October and 31 March in which case incremental progression will be six months after the start date. Subsequent increments will then fall into line in accordance with normal GLA incremental progression rules. ELIGIBILITY To be eligible to join the Principal/ Senior Planner career grade scheme you must satisfy the entry level attributes as set out in the technical requirements and experience and have qualifications or exemptions enabling you to satisfy the requirements for RTPI membership. PROGRESSION Progression is dependent on the satisfactory completion of practical work activity and the GLA's assessment of your competence against the criteria set out below. ASSESSMENT Twice annually, the Planning Unit's senior management team will consider achievement against the criteria set out below to determine individual progression from Grade 8 to Grade 9. The individual will, as part of their annual performance review process and on-going personal development plans, be responsible for keeping a record of their experience, performance and achievements against the criteria and signing these off regularly with their direct line manager. The individual records kept will provide the evidence to be used by the senior management team to determine progression through the career grade. Job Description Job title: Principal/Senior Strategic Planner Grade: 8/9 career grade Post number: GLA Directorate: Development, Enterprise & Environment Unit: Planning Job Purpose To adopt a flexible way of working which supports the delivery of the broad range of the Authority's statutory planning responsibilities for London. To provide expert advice on, and research into, current and emerging strategic planning matters, spatial development trends and issues facing London. To provide spatial planning advice to senior GLA group staff on development management, Local Development Documents and other mayoral concerns, including those arising from the proposals of other organizations and local planning authorities. Contribute to the production of London Plan, SPGs, Opportunity Areas, related planning frameworks (OAPFs) and development infrastructure and funding assessments (DIFS) that interpret strategic and local policy and guide area based development and growth areas. Process large scale applications for developments of potential strategic importance (PSI) referred to the Mayor and engage with London boroughs, landowners and applicants. Principal Accountabilities Either lead or contribute to: spatial strategies: development, monitoring and review of the Mayor's strategies, especially the spatial and economic development, housing and transport strategies and environment impact assessments; process strategic planning application referrals and negotiate Section 106 agreements; conformity monitoring and advice on borough development plan documents, local plans and associated local plan-making statutory and supplementary planning documents; Lead on or contribute to the production of Opportunity Area Planning Frameworks; Briefings and reports for the Mayor, Assembly and other organisations on planning and spatial development issues. Lead or contribute to the initiation, design, management and completion of relevant policy development projects and research. Lead or contribute to advice on planning briefs, development proposals and the plans and strategies of other agencies especially Local Development Documents and the development plans of authorities outside London. Lead or contribute to coordination, liaison and engagement processes necessary to address spatial development and planning issues. Prepare responses on behalf of the GLA to complex issues raised by the public and diverse agencies. Liaise and work with GLA group staff and external organisations including boroughs, partnerships, consultancies . click apply for full job details
Dec 10, 2025
Full time
Good Growth Good Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the role This role is in the Development Management team within Planning and Regeneration, where you will be part of a high quality statutory planning service dealing with a wide variety of strategic planning applications with competing priorities. You will be assessing major planning applications that are referred to the Mayor, and will present your planning recommendations directly to the Mayor and Deputy Mayors. You will understand how to apply the London Plan in a pragmatic and sensible way that encourages and delivers the Mayor's objectives. What your day will look like Your job will involve a wide range of duties including: Leading pre-application meetings with developer teams and boroughs to discuss forthcoming major developments across London and provide strategic planning advice. Assessing planning applications of strategic importance that are referred to the Mayor and preparing written planning reports. Presenting planning recommendations directly to the Mayor and Deputy Mayors at the Mayor's weekly planning meeting Working collaboratively with other teams across the GLA including viability, the Design Unit and the Place Unit, TfL, Environment and London Plan teams Engaging with London boroughs and applicants to ensure delivery of Good Growth ambitions Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Please address these in your covering letter. You will have a degree/post graduate qualification in planning or equivalent with eligibility for RTPI membership. You will have demonstrable post-qualification experience in dealing with sensitive planning issues, preferably within the context of handling major planning applications. A detailed knowledge and understanding of national, regional and London strategic planning and development issues and relevant legal processes You will be expected to present reports to the Mayor and Deputy Mayors directly so you will need excellent, written and verbal communication skills. You will also need exceptional negotiation skills and the ability to work successfully with a range of internal and external stakeholders. Planning and Organising Problem solving Communicating and Influencing Building and Managing Relationships How to apply If you would like to apply for the role you'll need to submit: an online application a Word statement (1,500 words) outlining how you meet the essential criteria as well as the competencies outlined in the advert. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Connaire OSullivan would be happy to speak to you. Please contact them at Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview/assessment date is: w/c 5th January Equality, diversity and inclusion We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Additional information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Job Description CAREER GRADE TERMS AND CONDITIONS POST Principal/Senior Strategic Planner This Scheme is designed to nurture and support GLA talent, giving planning officers an opportunity to gain valuable experience working within a complex and fast paced environment and encouraging them to develop their career within the GLA. This scheme is not linked to the Strategic Planner Career Grade scheme. SALARY The grade and salary of this post is related to successful development of on the job experience at the Greater London Authority or equivanent organisation. The grade for newly appointed planning officers joining the GLA's Planning Unit will be determined by The Planning Unit's senior management team based on an assessment against the career grade matrix. If appointed at Grade 8 the Planning Unit's senior management team will consider development against the criteria set out below to determine individual progression from Grade 8 to Grade 9. Within each grade band normal incremental progression will apply on 1 April each year except where the date of commencement is between 1 October and 31 March in which case incremental progression will be six months after the start date. Subsequent increments will then fall into line in accordance with normal GLA incremental progression rules. ELIGIBILITY To be eligible to join the Principal/ Senior Planner career grade scheme you must satisfy the entry level attributes as set out in the technical requirements and experience and have qualifications or exemptions enabling you to satisfy the requirements for RTPI membership. PROGRESSION Progression is dependent on the satisfactory completion of practical work activity and the GLA's assessment of your competence against the criteria set out below. ASSESSMENT Twice annually, the Planning Unit's senior management team will consider achievement against the criteria set out below to determine individual progression from Grade 8 to Grade 9. The individual will, as part of their annual performance review process and on-going personal development plans, be responsible for keeping a record of their experience, performance and achievements against the criteria and signing these off regularly with their direct line manager. The individual records kept will provide the evidence to be used by the senior management team to determine progression through the career grade. Job Description Job title: Principal/Senior Strategic Planner Grade: 8/9 career grade Post number: GLA Directorate: Development, Enterprise & Environment Unit: Planning Job Purpose To adopt a flexible way of working which supports the delivery of the broad range of the Authority's statutory planning responsibilities for London. To provide expert advice on, and research into, current and emerging strategic planning matters, spatial development trends and issues facing London. To provide spatial planning advice to senior GLA group staff on development management, Local Development Documents and other mayoral concerns, including those arising from the proposals of other organizations and local planning authorities. Contribute to the production of London Plan, SPGs, Opportunity Areas, related planning frameworks (OAPFs) and development infrastructure and funding assessments (DIFS) that interpret strategic and local policy and guide area based development and growth areas. Process large scale applications for developments of potential strategic importance (PSI) referred to the Mayor and engage with London boroughs, landowners and applicants. Principal Accountabilities Either lead or contribute to: spatial strategies: development, monitoring and review of the Mayor's strategies, especially the spatial and economic development, housing and transport strategies and environment impact assessments; process strategic planning application referrals and negotiate Section 106 agreements; conformity monitoring and advice on borough development plan documents, local plans and associated local plan-making statutory and supplementary planning documents; Lead on or contribute to the production of Opportunity Area Planning Frameworks; Briefings and reports for the Mayor, Assembly and other organisations on planning and spatial development issues. Lead or contribute to the initiation, design, management and completion of relevant policy development projects and research. Lead or contribute to advice on planning briefs, development proposals and the plans and strategies of other agencies especially Local Development Documents and the development plans of authorities outside London. Lead or contribute to coordination, liaison and engagement processes necessary to address spatial development and planning issues. Prepare responses on behalf of the GLA to complex issues raised by the public and diverse agencies. Liaise and work with GLA group staff and external organisations including boroughs, partnerships, consultancies . click apply for full job details
DCV Technologies
Site Security Officer
DCV Technologies Manston, Kent
Job Title: Site Security Officer Location: Manston, Kent Salary: 35,000 per annum Hours: 48 hours per week (mix of day and night shifts, 12-hour shifts) Contract Type: Fixed Term Contract 12 months Purpose of the Role: To provide an on-site security presence and support across accommodation properties, ensuring the safety and welfare of residents, staff, and assets. The Site Security Officer will act as a visible deterrent, respond promptly to incidents, and uphold security and safeguarding standards in accordance with contractual requirements. Duties and Responsibilities: Maintain a visible and professional security presence at designated accommodation sites. Monitor access control, conduct patrols, and ensure site integrity. Respond to incidents and escalate to the Security Team Leader as needed. Support residents in maintaining a safe living environment. Complete incident reports and other documentation accurately and promptly. Assist with safeguarding referrals and protective measures for vulnerable individuals. Ensure compliance with health & safety, data protection, and contractual obligations. Operate CCTV and other surveillance systems as required. Attend training sessions and briefings to maintain operational readiness. Communicate effectively with residents, colleagues, and external agencies. Required Skills: Valid SIA Licence (Security Guarding or Door Supervision). Experience in front-line security or a similar role. Strong communication and interpersonal skills. Ability to remain calm under pressure and respond effectively to incidents. Basic IT skills for reporting and documentation. Understanding of safeguarding and duty of care principles. Willingness to work flexible hours, including evenings and weekends. Ability to collaborate with housing, operations, and safeguarding teams to support service delivery. Full UK driving licence required due to the location of the site. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Dec 10, 2025
Contractor
Job Title: Site Security Officer Location: Manston, Kent Salary: 35,000 per annum Hours: 48 hours per week (mix of day and night shifts, 12-hour shifts) Contract Type: Fixed Term Contract 12 months Purpose of the Role: To provide an on-site security presence and support across accommodation properties, ensuring the safety and welfare of residents, staff, and assets. The Site Security Officer will act as a visible deterrent, respond promptly to incidents, and uphold security and safeguarding standards in accordance with contractual requirements. Duties and Responsibilities: Maintain a visible and professional security presence at designated accommodation sites. Monitor access control, conduct patrols, and ensure site integrity. Respond to incidents and escalate to the Security Team Leader as needed. Support residents in maintaining a safe living environment. Complete incident reports and other documentation accurately and promptly. Assist with safeguarding referrals and protective measures for vulnerable individuals. Ensure compliance with health & safety, data protection, and contractual obligations. Operate CCTV and other surveillance systems as required. Attend training sessions and briefings to maintain operational readiness. Communicate effectively with residents, colleagues, and external agencies. Required Skills: Valid SIA Licence (Security Guarding or Door Supervision). Experience in front-line security or a similar role. Strong communication and interpersonal skills. Ability to remain calm under pressure and respond effectively to incidents. Basic IT skills for reporting and documentation. Understanding of safeguarding and duty of care principles. Willingness to work flexible hours, including evenings and weekends. Ability to collaborate with housing, operations, and safeguarding teams to support service delivery. Full UK driving licence required due to the location of the site. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Greater London Authority (GLA)
Principal/Senior Strategic Planner (Development Management)
Greater London Authority (GLA) Southwark, London
Good Growth Good Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the role This role is in the Development Management team within Planning and Regeneration, where you will be part of a high quality statutory planning service dealing with a wide variety of strategic planning applications with competing priorities. You will be assessing major planning applications that are referred to the Mayor, and will present your planning recommendations directly to the Mayor and Deputy Mayors. You will understand how to apply the London Plan in a pragmatic and sensible way that encourages and delivers the Mayor's objectives. What your day will look like Your job will involve a wide range of duties including: Leading pre-application meetings with developer teams and boroughs to discuss forthcoming major developments across London and provide strategic planning advice. Assessing planning applications of strategic importance that are referred to the Mayor and preparing written planning reports. Presenting planning recommendations directly to the Mayor and Deputy Mayors at the Mayor's weekly planning meeting Working collaboratively with other teams across the GLA including viability, the Design Unit and the Place Unit, TfL, Environment and London Plan teams Engaging with London boroughs and applicants to ensure delivery of Good Growth ambitions Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Please address these in your covering letter. You will have a degree/post graduate qualification in planning or equivalent with eligibility for RTPI membership. You will have demonstrable post-qualification experience in dealing with sensitive planning issues, preferably within the context of handling major planning applications. A detailed knowledge and understanding of national, regional and London strategic planning and development issues and relevant legal processes You will be expected to present reports to the Mayor and Deputy Mayors directly so you will need excellent, written and verbal communication skills. You will also need exceptional negotiation skills and the ability to work successfully with a range of internal and external stakeholders. Planning and Organising Problem solving Communicating and Influencing Building and Managing Relationships How to apply If you would like to apply for the role you'll need to submit: an online application a Word statement (1,500 words) outlining how you meet the essential criteria as well as the competencies outlined in the advert. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Connaire OSullivan would be happy to speak to you. Please contact them at Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview/assessment date is: w/c 5th January Equality, diversity and inclusion We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Additional information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Job Description CAREER GRADE TERMS AND CONDITIONS POST Principal/Senior Strategic Planner This Scheme is designed to nurture and support GLA talent, giving planning officers an opportunity to gain valuable experience working within a complex and fast paced environment and encouraging them to develop their career within the GLA. This scheme is not linked to the Strategic Planner Career Grade scheme. SALARY The grade and salary of this post is related to successful development of on the job experience at the Greater London Authority or equivanent organisation. The grade for newly appointed planning officers joining the GLA's Planning Unit will be determined by The Planning Unit's senior management team based on an assessment against the career grade matrix. If appointed at Grade 8 the Planning Unit's senior management team will consider development against the criteria set out below to determine individual progression from Grade 8 to Grade 9. Within each grade band normal incremental progression will apply on 1 April each year except where the date of commencement is between 1 October and 31 March in which case incremental progression will be six months after the start date. Subsequent increments will then fall into line in accordance with normal GLA incremental progression rules. ELIGIBILITY To be eligible to join the Principal/ Senior Planner career grade scheme you must satisfy the entry level attributes as set out in the technical requirements and experience and have qualifications or exemptions enabling you to satisfy the requirements for RTPI membership. PROGRESSION Progression is dependent on the satisfactory completion of practical work activity and the GLA's assessment of your competence against the criteria set out below. ASSESSMENT Twice annually, the Planning Unit's senior management team will consider achievement against the criteria set out below to determine individual progression from Grade 8 to Grade 9. The individual will, as part of their annual performance review process and on-going personal development plans, be responsible for keeping a record of their experience, performance and achievements against the criteria and signing these off regularly with their direct line manager. The individual records kept will provide the evidence to be used by the senior management team to determine progression through the career grade. Job Description Job title: Principal/Senior Strategic Planner Grade: 8/9 career grade Post number: GLA Directorate: Development, Enterprise & Environment Unit: Planning Job Purpose To adopt a flexible way of working which supports the delivery of the broad range of the Authority's statutory planning responsibilities for London. To provide expert advice on, and research into, current and emerging strategic planning matters, spatial development trends and issues facing London. To provide spatial planning advice to senior GLA group staff on development management, Local Development Documents and other mayoral concerns, including those arising from the proposals of other organizations and local planning authorities. Contribute to the production of London Plan, SPGs, Opportunity Areas, related planning frameworks (OAPFs) and development infrastructure and funding assessments (DIFS) that interpret strategic and local policy and guide area based development and growth areas. Process large scale applications for developments of potential strategic importance (PSI) referred to the Mayor and engage with London boroughs, landowners and applicants. Principal Accountabilities Either lead or contribute to: spatial strategies: development, monitoring and review of the Mayor's strategies, especially the spatial and economic development, housing and transport strategies and environment impact assessments; process strategic planning application referrals and negotiate Section 106 agreements; conformity monitoring and advice on borough development plan documents, local plans and associated local plan-making statutory and supplementary planning documents; Lead on or contribute to the production of Opportunity Area Planning Frameworks; Briefings and reports for the Mayor, Assembly and other organisations on planning and spatial development issues. Lead or contribute to the initiation, design, management and completion of relevant policy development projects and research. Lead or contribute to advice on planning briefs, development proposals and the plans and strategies of other agencies especially Local Development Documents and the development plans of authorities outside London. Lead or contribute to coordination, liaison and engagement processes necessary to address spatial development and planning issues. Prepare responses on behalf of the GLA to complex issues raised by the public and diverse agencies. Liaise and work with GLA group staff and external organisations including boroughs, partnerships, consultancies, academic and voluntary agencies to address the Mayor's planning and spatial development concerns. . click apply for full job details
Dec 10, 2025
Full time
Good Growth Good Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the role This role is in the Development Management team within Planning and Regeneration, where you will be part of a high quality statutory planning service dealing with a wide variety of strategic planning applications with competing priorities. You will be assessing major planning applications that are referred to the Mayor, and will present your planning recommendations directly to the Mayor and Deputy Mayors. You will understand how to apply the London Plan in a pragmatic and sensible way that encourages and delivers the Mayor's objectives. What your day will look like Your job will involve a wide range of duties including: Leading pre-application meetings with developer teams and boroughs to discuss forthcoming major developments across London and provide strategic planning advice. Assessing planning applications of strategic importance that are referred to the Mayor and preparing written planning reports. Presenting planning recommendations directly to the Mayor and Deputy Mayors at the Mayor's weekly planning meeting Working collaboratively with other teams across the GLA including viability, the Design Unit and the Place Unit, TfL, Environment and London Plan teams Engaging with London boroughs and applicants to ensure delivery of Good Growth ambitions Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Please address these in your covering letter. You will have a degree/post graduate qualification in planning or equivalent with eligibility for RTPI membership. You will have demonstrable post-qualification experience in dealing with sensitive planning issues, preferably within the context of handling major planning applications. A detailed knowledge and understanding of national, regional and London strategic planning and development issues and relevant legal processes You will be expected to present reports to the Mayor and Deputy Mayors directly so you will need excellent, written and verbal communication skills. You will also need exceptional negotiation skills and the ability to work successfully with a range of internal and external stakeholders. Planning and Organising Problem solving Communicating and Influencing Building and Managing Relationships How to apply If you would like to apply for the role you'll need to submit: an online application a Word statement (1,500 words) outlining how you meet the essential criteria as well as the competencies outlined in the advert. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Connaire OSullivan would be happy to speak to you. Please contact them at Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview/assessment date is: w/c 5th January Equality, diversity and inclusion We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Additional information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Job Description CAREER GRADE TERMS AND CONDITIONS POST Principal/Senior Strategic Planner This Scheme is designed to nurture and support GLA talent, giving planning officers an opportunity to gain valuable experience working within a complex and fast paced environment and encouraging them to develop their career within the GLA. This scheme is not linked to the Strategic Planner Career Grade scheme. SALARY The grade and salary of this post is related to successful development of on the job experience at the Greater London Authority or equivanent organisation. The grade for newly appointed planning officers joining the GLA's Planning Unit will be determined by The Planning Unit's senior management team based on an assessment against the career grade matrix. If appointed at Grade 8 the Planning Unit's senior management team will consider development against the criteria set out below to determine individual progression from Grade 8 to Grade 9. Within each grade band normal incremental progression will apply on 1 April each year except where the date of commencement is between 1 October and 31 March in which case incremental progression will be six months after the start date. Subsequent increments will then fall into line in accordance with normal GLA incremental progression rules. ELIGIBILITY To be eligible to join the Principal/ Senior Planner career grade scheme you must satisfy the entry level attributes as set out in the technical requirements and experience and have qualifications or exemptions enabling you to satisfy the requirements for RTPI membership. PROGRESSION Progression is dependent on the satisfactory completion of practical work activity and the GLA's assessment of your competence against the criteria set out below. ASSESSMENT Twice annually, the Planning Unit's senior management team will consider achievement against the criteria set out below to determine individual progression from Grade 8 to Grade 9. The individual will, as part of their annual performance review process and on-going personal development plans, be responsible for keeping a record of their experience, performance and achievements against the criteria and signing these off regularly with their direct line manager. The individual records kept will provide the evidence to be used by the senior management team to determine progression through the career grade. Job Description Job title: Principal/Senior Strategic Planner Grade: 8/9 career grade Post number: GLA Directorate: Development, Enterprise & Environment Unit: Planning Job Purpose To adopt a flexible way of working which supports the delivery of the broad range of the Authority's statutory planning responsibilities for London. To provide expert advice on, and research into, current and emerging strategic planning matters, spatial development trends and issues facing London. To provide spatial planning advice to senior GLA group staff on development management, Local Development Documents and other mayoral concerns, including those arising from the proposals of other organizations and local planning authorities. Contribute to the production of London Plan, SPGs, Opportunity Areas, related planning frameworks (OAPFs) and development infrastructure and funding assessments (DIFS) that interpret strategic and local policy and guide area based development and growth areas. Process large scale applications for developments of potential strategic importance (PSI) referred to the Mayor and engage with London boroughs, landowners and applicants. Principal Accountabilities Either lead or contribute to: spatial strategies: development, monitoring and review of the Mayor's strategies, especially the spatial and economic development, housing and transport strategies and environment impact assessments; process strategic planning application referrals and negotiate Section 106 agreements; conformity monitoring and advice on borough development plan documents, local plans and associated local plan-making statutory and supplementary planning documents; Lead on or contribute to the production of Opportunity Area Planning Frameworks; Briefings and reports for the Mayor, Assembly and other organisations on planning and spatial development issues. Lead or contribute to the initiation, design, management and completion of relevant policy development projects and research. Lead or contribute to advice on planning briefs, development proposals and the plans and strategies of other agencies especially Local Development Documents and the development plans of authorities outside London. Lead or contribute to coordination, liaison and engagement processes necessary to address spatial development and planning issues. Prepare responses on behalf of the GLA to complex issues raised by the public and diverse agencies. Liaise and work with GLA group staff and external organisations including boroughs, partnerships, consultancies, academic and voluntary agencies to address the Mayor's planning and spatial development concerns. . click apply for full job details
Vivid Resourcing Ltd
Debt Recovery Assistant
Vivid Resourcing Ltd
Job Purpose: To assist the Debt Recovery Officer in the collection of outstanding debts across Local Taxation, Housing Benefit Overpayments, and Sundry Debt Recovery. The role ensures compliance with the Corporate Debt Policy and supports effective debt management processes. Key Responsibilities: Assist with the control and reconciliation of financial systems. Provide advice, assistance, and training to colleagues as required. Pursue recovery of debts in line with agreed procedures and policies. Respond to customer enquiries via email, phone, and in person, negotiating appropriate repayment arrangements. Liaise with external debt collection agencies and manage processes such as Attachment of Earnings . Administer and monitor Direct Debit arrangements. Experience Required: Previous experience in a Local Government environment or similar. Minimum 1 year in Debt Management/Recovery . Accounts receivable experience within a large, multi-functional organisation. Working knowledge of ACADEMY systems. Experience dealing with Debt Recovery Agents/Solicitors . Skills & Competencies: Excellent written and verbal communication skills. Ability to work under pressure and meet tight deadlines. Strong numeracy and proficiency in spreadsheets (Excel). Ability to handle difficult or irate customers professionally. Desirable: Knowledge of Local Taxation and Housing Benefit Overpayments. Familiarity with Corporate Debt Policy and related procedures. 1 day a week in the office.
Dec 10, 2025
Contractor
Job Purpose: To assist the Debt Recovery Officer in the collection of outstanding debts across Local Taxation, Housing Benefit Overpayments, and Sundry Debt Recovery. The role ensures compliance with the Corporate Debt Policy and supports effective debt management processes. Key Responsibilities: Assist with the control and reconciliation of financial systems. Provide advice, assistance, and training to colleagues as required. Pursue recovery of debts in line with agreed procedures and policies. Respond to customer enquiries via email, phone, and in person, negotiating appropriate repayment arrangements. Liaise with external debt collection agencies and manage processes such as Attachment of Earnings . Administer and monitor Direct Debit arrangements. Experience Required: Previous experience in a Local Government environment or similar. Minimum 1 year in Debt Management/Recovery . Accounts receivable experience within a large, multi-functional organisation. Working knowledge of ACADEMY systems. Experience dealing with Debt Recovery Agents/Solicitors . Skills & Competencies: Excellent written and verbal communication skills. Ability to work under pressure and meet tight deadlines. Strong numeracy and proficiency in spreadsheets (Excel). Ability to handle difficult or irate customers professionally. Desirable: Knowledge of Local Taxation and Housing Benefit Overpayments. Familiarity with Corporate Debt Policy and related procedures. 1 day a week in the office.
Deekay Technical Recruitment
Triage Officer
Deekay Technical Recruitment Ashford, Kent
£17.90ph - 3 Months initially Provide members of the public with expert, professional, comprehensive advice and information on all aspects of housing, in line with Council policy and service standards. Triage the workflow and allocation of new approaches to the Housing Options Team Provide administrative and telephone and front line support to the Housing Options Officers and the lettings team. Apply expert knowledge of the Council housing allocations policy to enable full assessments of housing need and delivery of appropriate advice. Resolve as high a percentage as possible of general enquiries directly by proactively identifying the housing options available for the public to empower them to prevent homelessness Resolve all case where we have confirmation that a person is not homeless or eligible for assistance under the statutory responsibilities from the Housing Act 1996 (as amended). Assist in the delivery of a customer focussed service by influencing efficient and positive outcomes.
Dec 10, 2025
Contractor
£17.90ph - 3 Months initially Provide members of the public with expert, professional, comprehensive advice and information on all aspects of housing, in line with Council policy and service standards. Triage the workflow and allocation of new approaches to the Housing Options Team Provide administrative and telephone and front line support to the Housing Options Officers and the lettings team. Apply expert knowledge of the Council housing allocations policy to enable full assessments of housing need and delivery of appropriate advice. Resolve as high a percentage as possible of general enquiries directly by proactively identifying the housing options available for the public to empower them to prevent homelessness Resolve all case where we have confirmation that a person is not homeless or eligible for assistance under the statutory responsibilities from the Housing Act 1996 (as amended). Assist in the delivery of a customer focussed service by influencing efficient and positive outcomes.
MMP Consultancy
Resident Liaison Officer
MMP Consultancy Northampton, Northamptonshire
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Dec 10, 2025
Contractor
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
LB RICHMOND UPON THAMES AND LB WANDSWORTH
Social Worker - Hospital Team
LB RICHMOND UPON THAMES AND LB WANDSWORTH
Social Worker Wolfson Neuro-Rehabilitation Unit £38,976 - £52,767 Permanent Full Time Wandsworth Hospital Team Objective of role We are pleased to offer a rare and rewarding opportunity for a Social Worker to join the Wandsworth Hospital Team within the Wolfson Neuro-Rehabilitation Unit at Queen Mary's Hospital. This permanent role offers the chance to develop your career in a specialist hospital setting, working with patients who have complex physical and cognitive needs. About the Role Social Workers in the Wandsworth Hospital Team play a vital role in delivering a high-quality, timely, and person-centred hospital discharge service that promotes independence and well-being for residents and their carers. You will: Provide detailed assessments, manage risks, and make clear, evidence-based decisions. Manage referrals, support patient flow, and act as a safeguarding enquiry officer. Facilitate complex discharges, including housing applications and liaison with local authorities. Work closely with a multidisciplinary team to identify and overcome barriers to discharge. Attend weekly multidisciplinary meetings and fortnightly Goal Planning sessions. Support patients from different boroughs, ensuring effective communication across local authorities. About You We are seeking an experienced, high-performing Social Worker with: Post-qualification experience and strong knowledge of relevant legislation and statutory duties. Expertise in supporting patients with physical, cognitive, and communication impairments. Excellent communication, decision-making, and time management skills. A collaborative approach and commitment to positive outcomes for residents. Current registration with Social Work England. You will bring a proactive, solution-focused attitude, a strong interest in health integration, and the ability to represent the service effectively to external partners. What We Offer In return, the Wandsworth Hospital Team provides: Supportive and regular supervision. Access to training and professional development opportunities through the Adult Social Care Academy. A committed, collaborative team environment focused on delivering outstanding outcomes. This role is based at the Wolfson Unit, Queen Mary's Hospital, Roehampton, with occasional work at St George's Hospital as part of the wider Trust. For an informal discussion about the role, please contact Angela Kelly, Service Manager of Wandsworth Hospital Team, at . If you are interested in joining this dynamic and dedicated team, please apply to the role.You will be required to submit a supporting statement outlining your skills, experience, and how you will contribute to the delivery of excellence in this specialist area of hospital social work. Applications will be reviewed on a rolling basis. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Dec 09, 2025
Full time
Social Worker Wolfson Neuro-Rehabilitation Unit £38,976 - £52,767 Permanent Full Time Wandsworth Hospital Team Objective of role We are pleased to offer a rare and rewarding opportunity for a Social Worker to join the Wandsworth Hospital Team within the Wolfson Neuro-Rehabilitation Unit at Queen Mary's Hospital. This permanent role offers the chance to develop your career in a specialist hospital setting, working with patients who have complex physical and cognitive needs. About the Role Social Workers in the Wandsworth Hospital Team play a vital role in delivering a high-quality, timely, and person-centred hospital discharge service that promotes independence and well-being for residents and their carers. You will: Provide detailed assessments, manage risks, and make clear, evidence-based decisions. Manage referrals, support patient flow, and act as a safeguarding enquiry officer. Facilitate complex discharges, including housing applications and liaison with local authorities. Work closely with a multidisciplinary team to identify and overcome barriers to discharge. Attend weekly multidisciplinary meetings and fortnightly Goal Planning sessions. Support patients from different boroughs, ensuring effective communication across local authorities. About You We are seeking an experienced, high-performing Social Worker with: Post-qualification experience and strong knowledge of relevant legislation and statutory duties. Expertise in supporting patients with physical, cognitive, and communication impairments. Excellent communication, decision-making, and time management skills. A collaborative approach and commitment to positive outcomes for residents. Current registration with Social Work England. You will bring a proactive, solution-focused attitude, a strong interest in health integration, and the ability to represent the service effectively to external partners. What We Offer In return, the Wandsworth Hospital Team provides: Supportive and regular supervision. Access to training and professional development opportunities through the Adult Social Care Academy. A committed, collaborative team environment focused on delivering outstanding outcomes. This role is based at the Wolfson Unit, Queen Mary's Hospital, Roehampton, with occasional work at St George's Hospital as part of the wider Trust. For an informal discussion about the role, please contact Angela Kelly, Service Manager of Wandsworth Hospital Team, at . If you are interested in joining this dynamic and dedicated team, please apply to the role.You will be required to submit a supporting statement outlining your skills, experience, and how you will contribute to the delivery of excellence in this specialist area of hospital social work. Applications will be reviewed on a rolling basis. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Hamilton Woods
Income Officer
Hamilton Woods City, York
Income Officer 35 hours 3 months+ York/ Hybrid We are currently working on behalf of a public sector client that is recruiting for an Income Officer on a temporary basis. Office working will be required 3 days a week. There is scope for the role to transition into a permanent position within a generic Housing Officer capacity. Responsibilities of the Income Officer includes: Managing a patch of properties, providing a first-class income management and collection service Monitoring rent accounts and progressing cases Providing advice and assistant to all tenants in rent arrears Completing home visits Taking card payments over the phone Setting up direct debits and arranging re-payment plans Presenting cases at Court Requirements of the Income Officer: Driver and access to a vehicle Specialist income management experience
Dec 09, 2025
Seasonal
Income Officer 35 hours 3 months+ York/ Hybrid We are currently working on behalf of a public sector client that is recruiting for an Income Officer on a temporary basis. Office working will be required 3 days a week. There is scope for the role to transition into a permanent position within a generic Housing Officer capacity. Responsibilities of the Income Officer includes: Managing a patch of properties, providing a first-class income management and collection service Monitoring rent accounts and progressing cases Providing advice and assistant to all tenants in rent arrears Completing home visits Taking card payments over the phone Setting up direct debits and arranging re-payment plans Presenting cases at Court Requirements of the Income Officer: Driver and access to a vehicle Specialist income management experience
Vox Network Consultants
Housing Assistant
Vox Network Consultants
Housing Assistant West London Initial 3 to 6 month ongoing contract Monday to Friday 9am to 5pm (5 days in office) Role Purpose To assist with the development and delivery of a tenancy and estate management service which achieves compliance with the terms of tenancy and lease conditions, builds effective relationships with residents, increases resident satisfaction and quality of life, gives people pride in our estates and improves value for money. Responsibilities Provide a high quality support service to the tenancy management teams, including housing officers and team managers in all aspects of housing management. This may include assisting the tenancy management teams with a range of housing management functions including estate inspections, progressing fire risk assessment recommendations, tenancy verification checks, ASB management, management of sheds, research, letter writing and filing. Support tenant and resident associations with administration, for example, photo copying. Operate a variety of recording and monitoring systems including computerised and manual appointment systems. Attend home visits, meetings, events and conferences as required. Some of these may be outside of normal working hours Give advice on tenancy change applications and ensure that the correct paperwork and supporting documentation is completed for assessment by the housing officer. Assist housing officers to manage the void and rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, carry out viewings and sign up new and transferring tenants. PLEASE NOTE: please apply if you are currently a Housing Assistant for a council or Housing Associations All Applications are monitored and qualified candidates will be contacted by phone call or email to be shortlisted If you are interested in this posiiton AND meet the requirements, APPLY NOW
Dec 09, 2025
Seasonal
Housing Assistant West London Initial 3 to 6 month ongoing contract Monday to Friday 9am to 5pm (5 days in office) Role Purpose To assist with the development and delivery of a tenancy and estate management service which achieves compliance with the terms of tenancy and lease conditions, builds effective relationships with residents, increases resident satisfaction and quality of life, gives people pride in our estates and improves value for money. Responsibilities Provide a high quality support service to the tenancy management teams, including housing officers and team managers in all aspects of housing management. This may include assisting the tenancy management teams with a range of housing management functions including estate inspections, progressing fire risk assessment recommendations, tenancy verification checks, ASB management, management of sheds, research, letter writing and filing. Support tenant and resident associations with administration, for example, photo copying. Operate a variety of recording and monitoring systems including computerised and manual appointment systems. Attend home visits, meetings, events and conferences as required. Some of these may be outside of normal working hours Give advice on tenancy change applications and ensure that the correct paperwork and supporting documentation is completed for assessment by the housing officer. Assist housing officers to manage the void and rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, carry out viewings and sign up new and transferring tenants. PLEASE NOTE: please apply if you are currently a Housing Assistant for a council or Housing Associations All Applications are monitored and qualified candidates will be contacted by phone call or email to be shortlisted If you are interested in this posiiton AND meet the requirements, APPLY NOW
Residential Engagement Officer
Pertemps London Cambridge
Engagement Officer Department: Housing Reports to: Head of Resident Involvement & Participation Role will be required full time on site About the role A forward-thinking local authority is seeking an Engagement Officer to support the delivery of its Resident Involvement Strategy for council housing residents click apply for full job details
Dec 09, 2025
Seasonal
Engagement Officer Department: Housing Reports to: Head of Resident Involvement & Participation Role will be required full time on site About the role A forward-thinking local authority is seeking an Engagement Officer to support the delivery of its Resident Involvement Strategy for council housing residents click apply for full job details
MMP Consultancy
Building Safety Officer
MMP Consultancy
MMP are seeking an experienced Building Safety Officer to join a Housing Provider based in North London, on a temporary contract. As Building Safety Officer, the role will include: Provide high level specialist advice and information regarding cladding and building safety remediation works, Fire Risk Appraisal of the External Walls (FRAEW) process, grant positions and legal proceedings. Prepare high-quality responses to informal complaints and enquiries Draft high level written correspondence to residents and stakeholders, providing update on legal proceedings and status of cladding remediation works. Duties & Responsibilities: Support the Building Safety/Fire teams to identify learnings from queries that results in continuous service improvement. Provide information, advice and assistance to residents and leaseholders whilst major works are being carried out to their homes. Provide support in Building Safety Residents Meetings. Ensure residents are kept informed about the safety of their building and consulted when possible. Liaise with third parties, including Managing agents, freeholders, contractors, about works to be undertaken on buildings and keep track of progress ensuring residents and management are kept informed. Undertake resident satisfaction surveys following the completion of projects, including a full analysis of the results. Prepare or update process maps and short briefings when required. Skills & Requirements: Previous experience working within building safety in the housing industry (cladding remediation works experience) is ideal. High level of IT skills and literacy including proficiency in Microsoft - Word & Excel. Enhanced letter writing skills with the ability to adapt information for the audience. A proven track record of delivery in a demanding and fast paced environment. Enthusiastic about working in a customer services environment and ability to empathise with residents. Excellent attention to detail and ability to work well under pressure and to tight deadlines. Demonstrable experience of working collaboratively with senior management. Readily accepts responsibility. Shows initiative in proposing service improvements.
Dec 09, 2025
Seasonal
MMP are seeking an experienced Building Safety Officer to join a Housing Provider based in North London, on a temporary contract. As Building Safety Officer, the role will include: Provide high level specialist advice and information regarding cladding and building safety remediation works, Fire Risk Appraisal of the External Walls (FRAEW) process, grant positions and legal proceedings. Prepare high-quality responses to informal complaints and enquiries Draft high level written correspondence to residents and stakeholders, providing update on legal proceedings and status of cladding remediation works. Duties & Responsibilities: Support the Building Safety/Fire teams to identify learnings from queries that results in continuous service improvement. Provide information, advice and assistance to residents and leaseholders whilst major works are being carried out to their homes. Provide support in Building Safety Residents Meetings. Ensure residents are kept informed about the safety of their building and consulted when possible. Liaise with third parties, including Managing agents, freeholders, contractors, about works to be undertaken on buildings and keep track of progress ensuring residents and management are kept informed. Undertake resident satisfaction surveys following the completion of projects, including a full analysis of the results. Prepare or update process maps and short briefings when required. Skills & Requirements: Previous experience working within building safety in the housing industry (cladding remediation works experience) is ideal. High level of IT skills and literacy including proficiency in Microsoft - Word & Excel. Enhanced letter writing skills with the ability to adapt information for the audience. A proven track record of delivery in a demanding and fast paced environment. Enthusiastic about working in a customer services environment and ability to empathise with residents. Excellent attention to detail and ability to work well under pressure and to tight deadlines. Demonstrable experience of working collaboratively with senior management. Readily accepts responsibility. Shows initiative in proposing service improvements.

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