We are seeking an experienced Tenancy Support Officer to join a local authority housing service in Warwickshire. This is a fully site-based role, five days per week, requiring regular travel across the Borough. The post holder must be an experienced visiting officer, confident in carrying out tenancy audits and home visits as part of a proactive tenancy sustainment service. You will provide intensive, person-centred support to tenants with complex needs who are already living in council-owned accommodation. A key part of the role will be undertaking tenancy audits to ensure properties are occupied appropriately, tenancy conditions are being met, and any risks or support needs are identified early. You will develop and deliver individual support plans, helping tenants to sustain their tenancy, live independently, and reduce the risk of tenancy failure. Working under the general direction of the Housing Services Team Leader, you will collaborate closely with Housing Management, Customer Advice and Support, Revenues, and a wide range of external agencies to deliver a coordinated, multi-agency approach. You will support tenants with income maximisation, money management, and access to benefits, grants, and local services, ensuring a seamless customer journey. The role also includes providing guidance to a Tenancy Support Assistant, contributing to service development, maintaining accurate records, and supplying performance data when required. You will uphold high standards of customer care, equality, safeguarding, health and safety, and tenant participation in line with council policies and values. Candidates must have proven experience as a visiting or tenancy support officer, including carrying out tenancy audits and home visits. A full driving licence, access to a vehicle, and valid business insurance are essential. Strong communication, organisation, and partnership-working skills are required. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 07, 2026
Contractor
We are seeking an experienced Tenancy Support Officer to join a local authority housing service in Warwickshire. This is a fully site-based role, five days per week, requiring regular travel across the Borough. The post holder must be an experienced visiting officer, confident in carrying out tenancy audits and home visits as part of a proactive tenancy sustainment service. You will provide intensive, person-centred support to tenants with complex needs who are already living in council-owned accommodation. A key part of the role will be undertaking tenancy audits to ensure properties are occupied appropriately, tenancy conditions are being met, and any risks or support needs are identified early. You will develop and deliver individual support plans, helping tenants to sustain their tenancy, live independently, and reduce the risk of tenancy failure. Working under the general direction of the Housing Services Team Leader, you will collaborate closely with Housing Management, Customer Advice and Support, Revenues, and a wide range of external agencies to deliver a coordinated, multi-agency approach. You will support tenants with income maximisation, money management, and access to benefits, grants, and local services, ensuring a seamless customer journey. The role also includes providing guidance to a Tenancy Support Assistant, contributing to service development, maintaining accurate records, and supplying performance data when required. You will uphold high standards of customer care, equality, safeguarding, health and safety, and tenant participation in line with council policies and values. Candidates must have proven experience as a visiting or tenancy support officer, including carrying out tenancy audits and home visits. A full driving licence, access to a vehicle, and valid business insurance are essential. Strong communication, organisation, and partnership-working skills are required. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Central London Council Contract: Interim / Contract Rate: 450 per day Contract Length: 3+ months (ongoing) Working Arrangement: Agile & flexible working The Opportunity Council is seeking an experienced Data Quality & Systems Manager to lead data governance, system optimisation, and data quality assurance across the Housing Directorate. The Directorate manages over 21,000 homes, and this role is critical in ensuring that both strategic and operational decisions are driven by accurate, secure, and high-quality data. You will play a key leadership role in shaping asset data strategy, improving system integration, and embedding a strong data-led culture across Housing. Key Responsibilities Lead the Data Quality & Systems function, embedding high standards of data quality and governance across the Housing Directorate Develop and implement a pan-directorate Asset Data Strategy to support investment planning and statutory responsibilities Oversee systems architecture, ensuring effective integration between housing asset systems, finance systems, and operational platforms Establish and enforce data governance frameworks, quality assurance processes, and regulatory compliance, including GDPR Provide accurate data, analysis, and insight to support the HRA Business Plan, Asset Management Strategy, and business case development Lead procurement, contract management, and supplier relationships for systems and related services Produce high-quality reports, documentation, and insights for senior stakeholders Support system and digital improvements, including BIM, AutoCAD, and wider digital infrastructure, to strengthen asset data accuracy Promote a culture of continuous improvement, learning, and collaborative working Experience Required Proven experience maintaining databases, managing systems, and delivering associated contracts Experience within housing, property, or asset-focused environments Demonstrable team leadership experience, with evidence of delivering measurable improvements Strong stakeholder engagement skills across multiple departments Knowledge of asset management systems, maintenance planning, and compliance requirements Good understanding of GDPR, data governance frameworks, and ICT security principles Team Structure Reporting to the Head of Asset Strategy, you will lead a team comprising: Data Quality & Systems Officer Data Quality & Systems Business Analyst Data Quality & Systems Administrator
Feb 07, 2026
Contractor
Central London Council Contract: Interim / Contract Rate: 450 per day Contract Length: 3+ months (ongoing) Working Arrangement: Agile & flexible working The Opportunity Council is seeking an experienced Data Quality & Systems Manager to lead data governance, system optimisation, and data quality assurance across the Housing Directorate. The Directorate manages over 21,000 homes, and this role is critical in ensuring that both strategic and operational decisions are driven by accurate, secure, and high-quality data. You will play a key leadership role in shaping asset data strategy, improving system integration, and embedding a strong data-led culture across Housing. Key Responsibilities Lead the Data Quality & Systems function, embedding high standards of data quality and governance across the Housing Directorate Develop and implement a pan-directorate Asset Data Strategy to support investment planning and statutory responsibilities Oversee systems architecture, ensuring effective integration between housing asset systems, finance systems, and operational platforms Establish and enforce data governance frameworks, quality assurance processes, and regulatory compliance, including GDPR Provide accurate data, analysis, and insight to support the HRA Business Plan, Asset Management Strategy, and business case development Lead procurement, contract management, and supplier relationships for systems and related services Produce high-quality reports, documentation, and insights for senior stakeholders Support system and digital improvements, including BIM, AutoCAD, and wider digital infrastructure, to strengthen asset data accuracy Promote a culture of continuous improvement, learning, and collaborative working Experience Required Proven experience maintaining databases, managing systems, and delivering associated contracts Experience within housing, property, or asset-focused environments Demonstrable team leadership experience, with evidence of delivering measurable improvements Strong stakeholder engagement skills across multiple departments Knowledge of asset management systems, maintenance planning, and compliance requirements Good understanding of GDPR, data governance frameworks, and ICT security principles Team Structure Reporting to the Head of Asset Strategy, you will lead a team comprising: Data Quality & Systems Officer Data Quality & Systems Business Analyst Data Quality & Systems Administrator
We are seeking an experienced Rent Officer to join a local authority in Worcestershire on an initial 3-month contract. The role involves managing rental income for a defined neighbourhood, delivering an effective rent collection and arrears recovery service in line with legislation, council policies, and performance targets. You will proactively monitor rent accounts, take early intervention action to prevent the escalation of arrears, and negotiate sustainable repayment arrangements. The role includes conducting home visits, attending court, preparing possession and arrears cases, and managing sub-accounts such as court costs and introductory tenancies. You will play a key role in maximising income while promoting tenancy sustainment and reducing the risk of homelessness. Working closely with Neighbourhood and Tenancy Officers, Housing Benefits, the DWP, and external agencies, you will support tenants to maximise income and benefit entitlement, identify vulnerability, and make appropriate referrals for support. You will also attend tenancy sign-ups, deliver rent surgeries, and provide clear advice to tenants on rent responsibilities and payment methods. The post holder will maintain accurate records, produce arrears and performance reports, and ensure compliance with relevant Housing legislation, safeguarding requirements, GDPR, and council procedures. You will contribute to service improvement initiatives and provide informal support and guidance to junior team members as required. Candidates must have proven experience in rent collection and arrears recovery within a local authority or social housing setting, be confident managing court work, and able to work flexibly across multiple locations within the Borough. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 07, 2026
Contractor
We are seeking an experienced Rent Officer to join a local authority in Worcestershire on an initial 3-month contract. The role involves managing rental income for a defined neighbourhood, delivering an effective rent collection and arrears recovery service in line with legislation, council policies, and performance targets. You will proactively monitor rent accounts, take early intervention action to prevent the escalation of arrears, and negotiate sustainable repayment arrangements. The role includes conducting home visits, attending court, preparing possession and arrears cases, and managing sub-accounts such as court costs and introductory tenancies. You will play a key role in maximising income while promoting tenancy sustainment and reducing the risk of homelessness. Working closely with Neighbourhood and Tenancy Officers, Housing Benefits, the DWP, and external agencies, you will support tenants to maximise income and benefit entitlement, identify vulnerability, and make appropriate referrals for support. You will also attend tenancy sign-ups, deliver rent surgeries, and provide clear advice to tenants on rent responsibilities and payment methods. The post holder will maintain accurate records, produce arrears and performance reports, and ensure compliance with relevant Housing legislation, safeguarding requirements, GDPR, and council procedures. You will contribute to service improvement initiatives and provide informal support and guidance to junior team members as required. Candidates must have proven experience in rent collection and arrears recovery within a local authority or social housing setting, be confident managing court work, and able to work flexibly across multiple locations within the Borough. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Young People Support Officer Newbury £16.32ph UMBRELLA Rocasa Consulting is seeking to recruit a Young People Support Officer to join the Newbury's team within a Supported Housing Service in Newbury supporting Young People and Young Parents that are at risk of Homelessness. The Role is Full time 9am - 5pm The pay rate is £16.32ph via Umbrella Key responsibilities of the role: Promote independence, freedom and choice as a key-worker to residents, working with them to achieve their goals as they work towards independent living Ensuring residents are safe and able to manage risks as necessary, which often you'll need to do with the help of partner agencies Responsible for health and safety checks within the building, as well as reporting and monitoring maintenance issues Experience working with and supporting people aged 16-24 in vulnerable situations You will need an Enhanced DBS check. Requirements: Relevant experience in working with young people, ideally in a supported living environment Knowledge of the housing and benefits sector is welcomed but not essential If this sounds interesting, we'd love to hear from you!
Feb 07, 2026
Full time
Young People Support Officer Newbury £16.32ph UMBRELLA Rocasa Consulting is seeking to recruit a Young People Support Officer to join the Newbury's team within a Supported Housing Service in Newbury supporting Young People and Young Parents that are at risk of Homelessness. The Role is Full time 9am - 5pm The pay rate is £16.32ph via Umbrella Key responsibilities of the role: Promote independence, freedom and choice as a key-worker to residents, working with them to achieve their goals as they work towards independent living Ensuring residents are safe and able to manage risks as necessary, which often you'll need to do with the help of partner agencies Responsible for health and safety checks within the building, as well as reporting and monitoring maintenance issues Experience working with and supporting people aged 16-24 in vulnerable situations You will need an Enhanced DBS check. Requirements: Relevant experience in working with young people, ideally in a supported living environment Knowledge of the housing and benefits sector is welcomed but not essential If this sounds interesting, we'd love to hear from you!
A. Job Descr ipt ion 1. People Management ? Management responsibility for a team within Private Sector Housing Service. ? Undertake the lead role in supporting the Team with especially complex, contentious or sensitive matters and casework relating to the enforcement of standards and licensing conditions in houses in multiple occupation. ? Managing the workloads and targets of the team and monitoring their performance. ? Ensure staff have the necessary skills and knowledge to carry out their duties, including adequate training and development and CPD requirements. Motivate and coach and evaluate staff in technical areas. ? Provide mentoring and support for staff in the wider service or work or for specific cases. 2. Resident & Community Contribution ? Demonstrate understanding of the Council's Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of 'putting our residents first'. ? Provide draft responses for Freedom of Information Act requests and enquiries for the Mayor, Councillors, MPs and senior managers and ensure these are provided within agreed timescales. ? Represent the service at multi-disciplinary forums and at meetings with external agencies as required. ? Ensure that the HMO service is culturally sensitive, challenges discrimination and is delivered in a manner that is welcoming and accessible to vulnerable adults, v1. last update xx/xx/xx. evaluated xx/xx/xx. people whose first language is not English, and people who have a disability, a learning difficulty or find it difficult to read or write. ? Develop & deliver support/training packages to both landlord & tenants to encourage self-learning and accreditation where appropriate. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Feb 07, 2026
Contractor
A. Job Descr ipt ion 1. People Management ? Management responsibility for a team within Private Sector Housing Service. ? Undertake the lead role in supporting the Team with especially complex, contentious or sensitive matters and casework relating to the enforcement of standards and licensing conditions in houses in multiple occupation. ? Managing the workloads and targets of the team and monitoring their performance. ? Ensure staff have the necessary skills and knowledge to carry out their duties, including adequate training and development and CPD requirements. Motivate and coach and evaluate staff in technical areas. ? Provide mentoring and support for staff in the wider service or work or for specific cases. 2. Resident & Community Contribution ? Demonstrate understanding of the Council's Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of 'putting our residents first'. ? Provide draft responses for Freedom of Information Act requests and enquiries for the Mayor, Councillors, MPs and senior managers and ensure these are provided within agreed timescales. ? Represent the service at multi-disciplinary forums and at meetings with external agencies as required. ? Ensure that the HMO service is culturally sensitive, challenges discrimination and is delivered in a manner that is welcoming and accessible to vulnerable adults, v1. last update xx/xx/xx. evaluated xx/xx/xx. people whose first language is not English, and people who have a disability, a learning difficulty or find it difficult to read or write. ? Develop & deliver support/training packages to both landlord & tenants to encourage self-learning and accreditation where appropriate. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies. Job Title: Lettings Officer (Internally this role is known as Landlord Liaison Officer) Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Contract : Fixed Term Contract until July 2027 About the role As Landlord Liaison Officer, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. It s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It s a fantastic opportunity to make the role your own and shape it from the beginning. About you To be successful in this role you will need to demonstrate the following skills, experience and knowledge: Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless Experience of working with homeless people and supporting them achieve a positive housing outcome Understanding of housing law Developing, building, and maintaining relationships with key stakeholders Experience of working in a lettings and housing procurement environment Creative approach to solving problems Showing resilience when dealing with difficult situations A self-starter who can work on their own initiative Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 22nd February 2026 at 23:59 Interview date: Thursday 5th March 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Interview process: Competency based interview AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
Feb 07, 2026
Full time
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies. Job Title: Lettings Officer (Internally this role is known as Landlord Liaison Officer) Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Contract : Fixed Term Contract until July 2027 About the role As Landlord Liaison Officer, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. It s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It s a fantastic opportunity to make the role your own and shape it from the beginning. About you To be successful in this role you will need to demonstrate the following skills, experience and knowledge: Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless Experience of working with homeless people and supporting them achieve a positive housing outcome Understanding of housing law Developing, building, and maintaining relationships with key stakeholders Experience of working in a lettings and housing procurement environment Creative approach to solving problems Showing resilience when dealing with difficult situations A self-starter who can work on their own initiative Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 22nd February 2026 at 23:59 Interview date: Thursday 5th March 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Interview process: Competency based interview AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
Senior Employer's Agent - Remote / Midlands-Based Projects Home-based, with travel to sites in Birmingham and surrounding areas Circa 50k (dependent on experience) + package I'm working with a well-established, multi-disciplinary construction consultancy that has been delivering expert services to the social housing sector for over four decades. They're now looking for an experienced Senior Employer's Agent with strong Contract Administration experience to join their team, working remotely with support from their head office. This is a fantastic opportunity for someone who thrives on managing a varied workload across projects such as high-rise recladding, new build housing, and refurbishment/elemental upgrade works. You'll be the trusted lead for pre-construction and contract delivery, with autonomy to manage your own diary, backed by a solid project support structure. The Role Leading pre-construction duties including preparation of tender packs, specifications, and pricing schedules Acting as Employer's Agent and Contract Administrator throughout construction stages Undertaking regular site inspections, reporting progress and ensuring quality compliance Liaising with contractors, consultants, and client-side project officers Managing contractor payments, chairing site meetings, and administering contract variations Ensuring health & safety/CDM compliance Carrying out snagging and handover inspections, maintaining detailed project records About You A construction-related degree (RICS/CIOB accredited preferred) Ideally MRICS or MCIOB (or working towards it) A minimum of 7 years' post-qualification experience in a consultancy environment Strong technical understanding of residential refurbishment, cladding and new build schemes First-rate communication and client-facing skills Proficiency with Microsoft Word, Excel and Outlook Self-motivated, able to manage your own time and workload Full UK driving licence (essential) Benefits of this business Ongoing CPD programme and fully funded training support Professional fees paid (training, exams, subscriptions) Regular salary reviews & tailored career development Supportive, collaborative culture with regular team socials Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
Feb 07, 2026
Full time
Senior Employer's Agent - Remote / Midlands-Based Projects Home-based, with travel to sites in Birmingham and surrounding areas Circa 50k (dependent on experience) + package I'm working with a well-established, multi-disciplinary construction consultancy that has been delivering expert services to the social housing sector for over four decades. They're now looking for an experienced Senior Employer's Agent with strong Contract Administration experience to join their team, working remotely with support from their head office. This is a fantastic opportunity for someone who thrives on managing a varied workload across projects such as high-rise recladding, new build housing, and refurbishment/elemental upgrade works. You'll be the trusted lead for pre-construction and contract delivery, with autonomy to manage your own diary, backed by a solid project support structure. The Role Leading pre-construction duties including preparation of tender packs, specifications, and pricing schedules Acting as Employer's Agent and Contract Administrator throughout construction stages Undertaking regular site inspections, reporting progress and ensuring quality compliance Liaising with contractors, consultants, and client-side project officers Managing contractor payments, chairing site meetings, and administering contract variations Ensuring health & safety/CDM compliance Carrying out snagging and handover inspections, maintaining detailed project records About You A construction-related degree (RICS/CIOB accredited preferred) Ideally MRICS or MCIOB (or working towards it) A minimum of 7 years' post-qualification experience in a consultancy environment Strong technical understanding of residential refurbishment, cladding and new build schemes First-rate communication and client-facing skills Proficiency with Microsoft Word, Excel and Outlook Self-motivated, able to manage your own time and workload Full UK driving licence (essential) Benefits of this business Ongoing CPD programme and fully funded training support Professional fees paid (training, exams, subscriptions) Regular salary reviews & tailored career development Supportive, collaborative culture with regular team socials Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
Large Housing Association seeks a Voids and Lettings Coordinator to elevate the standards in voids, allocations, and lettings processes across the entirety of their portfolio. Responsibilities: Oversee the voids, allocations, and lettings processes, ensuring strict adherence to legislative, regulatory, and contractual requirements. Respond promptly to lettings, allocations, and rehousing enquiries from customers, stakeholders, and colleagues, providing clear and transparent information. Collaborate with housing officers to arrange viewings, manage shortlists, and facilitate the overall letting process in a timely and compliant manner. Managing all lettings and transfers, by working collaboratively with customers and colleagues. Managing the allocations of homes in cases of priority/management transfers - ensuring cases are managed sensitively, in line with policy, and in collaboration with relevant internal and external stakeholders. Support the teams to complete tenancy changes (for example successions, assignments, discretionary tenancies, and mutual exchanges) ensuring best use of the homes. To respond to lettings, allocations and rehousing enquiries from customers, stakeholders, and colleagues, including MP/Councillor enquiries and questions or feedback about services. Minimise re-let times of available homes and work with others (e.g. renew) to review lets against urgent needs e.g. decants. Co-ordinate the completion of all required property processes and documents to allow efficient letting of the property, to include Gas Certificates, Electrical Performance Certificates, EPCs, post inspections, keys, offer letters, etc. Experience and skills: Experience across a range of housing functions such as lettings and allocations, housing options. Solid understanding of housing law and processes related to the allocation of social housing. Customer-focused approach, conducting functions in a sensitive, compliant, responsible, and transparent manner. Detail focused, with the ability to ensure strict compliance with general and scheme specific nomination agreements. Proven experience in delivering excellent customer service with strong interpersonal skills, adhering to best practices and achieving best value. Good working knowledge of appropriate housing, tenancy, property legislation, and industry best practices. 20.84 ph PAYE - 27.56 ph Umbrella
Feb 07, 2026
Seasonal
Large Housing Association seeks a Voids and Lettings Coordinator to elevate the standards in voids, allocations, and lettings processes across the entirety of their portfolio. Responsibilities: Oversee the voids, allocations, and lettings processes, ensuring strict adherence to legislative, regulatory, and contractual requirements. Respond promptly to lettings, allocations, and rehousing enquiries from customers, stakeholders, and colleagues, providing clear and transparent information. Collaborate with housing officers to arrange viewings, manage shortlists, and facilitate the overall letting process in a timely and compliant manner. Managing all lettings and transfers, by working collaboratively with customers and colleagues. Managing the allocations of homes in cases of priority/management transfers - ensuring cases are managed sensitively, in line with policy, and in collaboration with relevant internal and external stakeholders. Support the teams to complete tenancy changes (for example successions, assignments, discretionary tenancies, and mutual exchanges) ensuring best use of the homes. To respond to lettings, allocations and rehousing enquiries from customers, stakeholders, and colleagues, including MP/Councillor enquiries and questions or feedback about services. Minimise re-let times of available homes and work with others (e.g. renew) to review lets against urgent needs e.g. decants. Co-ordinate the completion of all required property processes and documents to allow efficient letting of the property, to include Gas Certificates, Electrical Performance Certificates, EPCs, post inspections, keys, offer letters, etc. Experience and skills: Experience across a range of housing functions such as lettings and allocations, housing options. Solid understanding of housing law and processes related to the allocation of social housing. Customer-focused approach, conducting functions in a sensitive, compliant, responsible, and transparent manner. Detail focused, with the ability to ensure strict compliance with general and scheme specific nomination agreements. Proven experience in delivering excellent customer service with strong interpersonal skills, adhering to best practices and achieving best value. Good working knowledge of appropriate housing, tenancy, property legislation, and industry best practices. 20.84 ph PAYE - 27.56 ph Umbrella
Join the public sector as an Income Officer in the property department, where you will play a key role in managing income collection and tenant accounts. This temporary role in Manchester offers an exciting opportunity to contribute to the effective financial management of housing services. Client Details This public sector organisation operates within the property industry and is committed to delivering efficient and professional housing services. As a small-sized team, they focus on ensuring the financial stability and well-being of tenants in the Manchester area. Description Manage income collection processes, ensuring timely payments from tenants. Maintain accurate and up-to-date tenant account records. Assist tenants with payment plans and offer advice on financial matters. Handle arrears cases and implement appropriate actions to recover outstanding payments. Work closely with other departments to address tenant queries and resolve issues. Generate reports on income collection and arrears for internal review. Adhere to policies, procedures, and regulations within the public sector framework. Provide excellent customer service and maintain professional communication with tenants. Profile A successful Income Officer should have: Experience working in income collection or financial management, ideally within the property or public sector. Strong organisational skills and attention to detail. Ability to work collaboratively with various teams and stakeholders. Excellent communication and customer service skills. Knowledge of relevant policies and regulations within the housing industry. Proficiency in using financial systems and software. Job Offer Competitive hourly rate of GBP 20.0 to GBP 25.0. Temporary position offering flexibility and valuable experience in the public sector. Opportunity to work in a small-sized team in the property industry. If you are ready to take on this rewarding opportunity as an Income Officer, apply today and make a difference in the public sector!
Feb 07, 2026
Seasonal
Join the public sector as an Income Officer in the property department, where you will play a key role in managing income collection and tenant accounts. This temporary role in Manchester offers an exciting opportunity to contribute to the effective financial management of housing services. Client Details This public sector organisation operates within the property industry and is committed to delivering efficient and professional housing services. As a small-sized team, they focus on ensuring the financial stability and well-being of tenants in the Manchester area. Description Manage income collection processes, ensuring timely payments from tenants. Maintain accurate and up-to-date tenant account records. Assist tenants with payment plans and offer advice on financial matters. Handle arrears cases and implement appropriate actions to recover outstanding payments. Work closely with other departments to address tenant queries and resolve issues. Generate reports on income collection and arrears for internal review. Adhere to policies, procedures, and regulations within the public sector framework. Provide excellent customer service and maintain professional communication with tenants. Profile A successful Income Officer should have: Experience working in income collection or financial management, ideally within the property or public sector. Strong organisational skills and attention to detail. Ability to work collaboratively with various teams and stakeholders. Excellent communication and customer service skills. Knowledge of relevant policies and regulations within the housing industry. Proficiency in using financial systems and software. Job Offer Competitive hourly rate of GBP 20.0 to GBP 25.0. Temporary position offering flexibility and valuable experience in the public sector. Opportunity to work in a small-sized team in the property industry. If you are ready to take on this rewarding opportunity as an Income Officer, apply today and make a difference in the public sector!
Job Title: Customer Liaison Officer Location: Chorley/St Helens areas Job Type: 2 month temporary (initially) Full UK Driving Licence Required - Company car can be provided. Pay rate: 13.50 - 15.50 per hour depending on experience Working Hours: Monday to Friday, 8am to 4.30 - 3pm finish on a Friday. 40 hours per week Are you a people person with a passion for delivering excellent customer service? My client is currently seeking a dedicated Customer Liaison Officer to support their team on a live housing refurbishment scheme. This is a vital role acting as the first point of contact for residents and ensuring smooth communication throughout the works programme. Key Responsibilities: Act as the main point of contact for residents/customers throughout the project Work closely with the Scheme Manager , Site Team , and Supervisors to coordinate access and keep residents informed Issue pre-introduction letters , carry out in-person pre-entry surveys , and advise on works schedule Take photos and videos of affected internal and external areas for documentation Maintain daily on-site presence during active works and follow up with phone calls to residents Manage client systems and trackers such as Iplanned, Mi Housing, etc. Address resident concerns and escalate unresolved issues in line with company procedures Monitor and report on customer satisfaction Liaise with housing associations , utility providers, and other third parties where required Assist with tenancy documentation , including distributing and collecting approval forms What We're Looking For: Experience in a customer-facing role , ideally within social housing Previous tenant liaison experience on refurbishment projects is highly desirable Strong communication , organisational , and IT skills Confident dealing with challenging situations and problem resolution Flexibility with working hours and willingness to travel as needed Full UK Driving Licence is essential This is an exciting opportunity to make a real difference to people's day-to-day experiences during vital housing improvement works. If you're enthusiastic, reliable, and passionate about delivering excellent service, we'd love to hear from you! To apply , please send your CV or call (phone number removed) for more information.
Feb 07, 2026
Contractor
Job Title: Customer Liaison Officer Location: Chorley/St Helens areas Job Type: 2 month temporary (initially) Full UK Driving Licence Required - Company car can be provided. Pay rate: 13.50 - 15.50 per hour depending on experience Working Hours: Monday to Friday, 8am to 4.30 - 3pm finish on a Friday. 40 hours per week Are you a people person with a passion for delivering excellent customer service? My client is currently seeking a dedicated Customer Liaison Officer to support their team on a live housing refurbishment scheme. This is a vital role acting as the first point of contact for residents and ensuring smooth communication throughout the works programme. Key Responsibilities: Act as the main point of contact for residents/customers throughout the project Work closely with the Scheme Manager , Site Team , and Supervisors to coordinate access and keep residents informed Issue pre-introduction letters , carry out in-person pre-entry surveys , and advise on works schedule Take photos and videos of affected internal and external areas for documentation Maintain daily on-site presence during active works and follow up with phone calls to residents Manage client systems and trackers such as Iplanned, Mi Housing, etc. Address resident concerns and escalate unresolved issues in line with company procedures Monitor and report on customer satisfaction Liaise with housing associations , utility providers, and other third parties where required Assist with tenancy documentation , including distributing and collecting approval forms What We're Looking For: Experience in a customer-facing role , ideally within social housing Previous tenant liaison experience on refurbishment projects is highly desirable Strong communication , organisational , and IT skills Confident dealing with challenging situations and problem resolution Flexibility with working hours and willingness to travel as needed Full UK Driving Licence is essential This is an exciting opportunity to make a real difference to people's day-to-day experiences during vital housing improvement works. If you're enthusiastic, reliable, and passionate about delivering excellent service, we'd love to hear from you! To apply , please send your CV or call (phone number removed) for more information.
Community Safety Officer Salary £37,400 + £2,665 Car Allowance Location Hybrid with a weekly presence in our Milton Keynes office Are you passionate about creating safer, stronger communities? At Amplius, we re looking for a proactive Community Safety Officer to deliver proactive and effective Anti-Social Behaviour (ASB) and Community Safety Services across our Milton Keynes region. In this role, you ll protect our customers, communities and assets through prevention, early intervention, and robust case management whilst fostering collaborative working with customers, partners and internal stakeholders to build sustainable communities. Salary: £37,400 per annum Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 9am 5:15pm) Location: Hybrid with a weekly presence in our Milton Keynes office Snapshot of your role Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses. Complete full case management, including proportionality assessments and preparation should any legal action be required. Understand and work towards regional performance against KPI s, service standards and customer satisfaction measures Build and maintain effective relationships with local statutory officers in a designated area. Attend multi-agency forums, for example MARAC and Community Safety Partnerships in person if possible. Engage with customers to gather intelligence, build trust, and co-produce local safety initiatives for more complex case management Ensure compliance with policies and procedures Maintain a detailed knowledge of anti-social behaviour best practice and legislation Champion a culture of safeguarding, inclusion, and customer empowerment. What we re looking for CIH Level 2 already achieved, working towards or willing to do so. Good knowledge and experience overseeing complex ASB & Community Safety case management. Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB AND Crime and policing Act 2014 Up to date knowledge of the regulatory environment Experience of building positive relationships with Local Authority partners and other key stakeholders Able to use housing systems effectively Ability to manage a team Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges Able to travel around a large geographical area as required A full UK driving license is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: Thursday 5th February 2026 Interviews: Thursday 12th February 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Feb 07, 2026
Full time
Community Safety Officer Salary £37,400 + £2,665 Car Allowance Location Hybrid with a weekly presence in our Milton Keynes office Are you passionate about creating safer, stronger communities? At Amplius, we re looking for a proactive Community Safety Officer to deliver proactive and effective Anti-Social Behaviour (ASB) and Community Safety Services across our Milton Keynes region. In this role, you ll protect our customers, communities and assets through prevention, early intervention, and robust case management whilst fostering collaborative working with customers, partners and internal stakeholders to build sustainable communities. Salary: £37,400 per annum Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 9am 5:15pm) Location: Hybrid with a weekly presence in our Milton Keynes office Snapshot of your role Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses. Complete full case management, including proportionality assessments and preparation should any legal action be required. Understand and work towards regional performance against KPI s, service standards and customer satisfaction measures Build and maintain effective relationships with local statutory officers in a designated area. Attend multi-agency forums, for example MARAC and Community Safety Partnerships in person if possible. Engage with customers to gather intelligence, build trust, and co-produce local safety initiatives for more complex case management Ensure compliance with policies and procedures Maintain a detailed knowledge of anti-social behaviour best practice and legislation Champion a culture of safeguarding, inclusion, and customer empowerment. What we re looking for CIH Level 2 already achieved, working towards or willing to do so. Good knowledge and experience overseeing complex ASB & Community Safety case management. Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB AND Crime and policing Act 2014 Up to date knowledge of the regulatory environment Experience of building positive relationships with Local Authority partners and other key stakeholders Able to use housing systems effectively Ability to manage a team Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges Able to travel around a large geographical area as required A full UK driving license is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: Thursday 5th February 2026 Interviews: Thursday 12th February 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Career Choices Dewis Gyrfa Ltd
Liverpool, Lancashire
A dedicated housing organization in Liverpool is seeking a Neighbourhood Officer to manage housing stock and provide high-quality tenancy management services. The role involves working closely with tenants to create safe, welcoming communities. Ideal candidates will have a CIH Level 3 qualification, strong communication skills, and experience in housing management, including managing anti-social behaviour cases. This position offers a chance to make a real impact within the community.
Feb 07, 2026
Full time
A dedicated housing organization in Liverpool is seeking a Neighbourhood Officer to manage housing stock and provide high-quality tenancy management services. The role involves working closely with tenants to create safe, welcoming communities. Ideal candidates will have a CIH Level 3 qualification, strong communication skills, and experience in housing management, including managing anti-social behaviour cases. This position offers a chance to make a real impact within the community.
An exciting opportunity has emerged for a temporary Homelessness Prevention and Advice Officer to join one of Adecco's public sector clients in a temporary contract, initially for 3 months (but highly likely to be extended). Our client is based near to Heathrow Airport in West London and this is a full time role for 37 hours per week, Monday to Friday. Office attendance is 2 days each week. Due to the busy nature of the role, the client is keen for applicants to possess previous experience of: Interviewing clients and resolving all housing problems. Processing claims for homeless applications as required under Part VII of the Housing Act 1996 (as amended). Advising and preventing homelessness by offering the correct advice to clients approaching the Council as homeless. Assessing whether those who are threatened with homelessness qualify for private sector options under the Housing Act, Part VII, as amended. Having regard to the Homelessness Code of Guidance and the Council's Homelessness Prevention and resilience agenda. Sound knowledge of Housing and Homelessness Law and experience in resolving complex housing problems. Administrative skills to manage caseload and work effectively in a team of 6-8 officers Ability to deal with very demanding service users and partners, and have strong IT and admin skills. Updating PHP's (Personal Housing Plans) Writing accurate S184 decision letters. As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a local authority client in the last two years would be hugely beneficial. Strong knowledge of the Homelessness Reduction Act is also important. A car driver is not required. Only applicants who feel they meet the above criteria and can start on short notice (2 weeks' maximum) need apply.
Feb 07, 2026
Seasonal
An exciting opportunity has emerged for a temporary Homelessness Prevention and Advice Officer to join one of Adecco's public sector clients in a temporary contract, initially for 3 months (but highly likely to be extended). Our client is based near to Heathrow Airport in West London and this is a full time role for 37 hours per week, Monday to Friday. Office attendance is 2 days each week. Due to the busy nature of the role, the client is keen for applicants to possess previous experience of: Interviewing clients and resolving all housing problems. Processing claims for homeless applications as required under Part VII of the Housing Act 1996 (as amended). Advising and preventing homelessness by offering the correct advice to clients approaching the Council as homeless. Assessing whether those who are threatened with homelessness qualify for private sector options under the Housing Act, Part VII, as amended. Having regard to the Homelessness Code of Guidance and the Council's Homelessness Prevention and resilience agenda. Sound knowledge of Housing and Homelessness Law and experience in resolving complex housing problems. Administrative skills to manage caseload and work effectively in a team of 6-8 officers Ability to deal with very demanding service users and partners, and have strong IT and admin skills. Updating PHP's (Personal Housing Plans) Writing accurate S184 decision letters. As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a local authority client in the last two years would be hugely beneficial. Strong knowledge of the Homelessness Reduction Act is also important. A car driver is not required. Only applicants who feel they meet the above criteria and can start on short notice (2 weeks' maximum) need apply.
Could you be our missing piece? Adullam has opportunities available to join our Team in Bury . About the role Tenancy Sustainment Officer The main purpose of this role is to provide housing management related support people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping click apply for full job details
Feb 07, 2026
Full time
Could you be our missing piece? Adullam has opportunities available to join our Team in Bury . About the role Tenancy Sustainment Officer The main purpose of this role is to provide housing management related support people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping click apply for full job details
Rent Officer Bromsgrove and Redditch Council Reference No / Job Title: Rent Officer Location: Woodrow Housing Services, Woodrow, B98 7RY Duration: 12-week assignment Working Hours: 37 hours per week (9:00am - 5:00pm) Working Pattern: Hybrid - 2 office days (Wednesday & Friday) and 3 days working from home Rate: 25.50 per hour (Umbrella) Role Purpose The post holder will be committed to the Council's Vision and will carry out their work in line with its core values of Pride, People, Purpose and Performance. This role is responsible for managing rental income across a defined neighbourhood, ensuring effective income collection, tenancy sustainment, and compliance with relevant housing legislation and council policies. Key Responsibilities Manage rental income for a portfolio of properties within a defined neighbourhood. Deliver an effective income collection and recovery service in line with legislation, Council policies, performance standards, and customer satisfaction targets. Maximise housing revenue by working collaboratively with neighbourhood and tenancy teams, Housing Benefit, DWP, and external partners. Promote tenancy sustainment through early intervention, reducing the risk of homelessness and supporting vulnerable tenants. Support service development, projects, and initiatives alongside the leadership team. Provide guidance, training, and day-to-day support to junior team members. Ensure compliance with relevant legislation, including the Housing Acts, Localism Act, Local Government Act, and the Prevention of Social Housing Fraud Act. Main Duties Maximise rent collection and recover arrears through early intervention and enforcement of tenancy conditions. Monitor rent accounts and take prompt action in line with pre-action protocols and rent collection policies. Manage sub-accounts for court costs and introductory tenancies, ensuring accurate monitoring and payment transfers. Provide advice on housing and welfare benefits to help tenants maximise income. Stay up to date with legislative changes, including Welfare Reform, and assess their impact on tenants and the Council. Refer vulnerable tenants to appropriate internal and external support services to sustain tenancies. Prepare reports on arrears cases, attend court, prepare court papers, and represent the Council in possession proceedings. Conduct tenant interviews and home visits to support rent recovery and maintain a strong community presence. Create and deliver rent surgeries to promote positive payment behaviour and provide targeted support. Work closely with Neighbourhood & Tenancy Officers to deliver coordinated services and maintain accurate IT records. Attend tenancy sign-ups and sustainment visits, advising tenants on rent responsibilities and identifying support needs. Administer payment methods including online, phone, payment cards, and Direct Debits. Support the coaching, training, and development of advisors and apprentices as directed. Maintain accurate records to meet statutory and service reporting requirements. Monitor performance indicators and report regularly to the Housing Income Team Leader. Share knowledge, best practice, and procedural updates with colleagues. Liaise with internal departments and external agencies including Housing Benefits, DWP, CAB, solicitors, and the courts. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Feb 07, 2026
Contractor
Rent Officer Bromsgrove and Redditch Council Reference No / Job Title: Rent Officer Location: Woodrow Housing Services, Woodrow, B98 7RY Duration: 12-week assignment Working Hours: 37 hours per week (9:00am - 5:00pm) Working Pattern: Hybrid - 2 office days (Wednesday & Friday) and 3 days working from home Rate: 25.50 per hour (Umbrella) Role Purpose The post holder will be committed to the Council's Vision and will carry out their work in line with its core values of Pride, People, Purpose and Performance. This role is responsible for managing rental income across a defined neighbourhood, ensuring effective income collection, tenancy sustainment, and compliance with relevant housing legislation and council policies. Key Responsibilities Manage rental income for a portfolio of properties within a defined neighbourhood. Deliver an effective income collection and recovery service in line with legislation, Council policies, performance standards, and customer satisfaction targets. Maximise housing revenue by working collaboratively with neighbourhood and tenancy teams, Housing Benefit, DWP, and external partners. Promote tenancy sustainment through early intervention, reducing the risk of homelessness and supporting vulnerable tenants. Support service development, projects, and initiatives alongside the leadership team. Provide guidance, training, and day-to-day support to junior team members. Ensure compliance with relevant legislation, including the Housing Acts, Localism Act, Local Government Act, and the Prevention of Social Housing Fraud Act. Main Duties Maximise rent collection and recover arrears through early intervention and enforcement of tenancy conditions. Monitor rent accounts and take prompt action in line with pre-action protocols and rent collection policies. Manage sub-accounts for court costs and introductory tenancies, ensuring accurate monitoring and payment transfers. Provide advice on housing and welfare benefits to help tenants maximise income. Stay up to date with legislative changes, including Welfare Reform, and assess their impact on tenants and the Council. Refer vulnerable tenants to appropriate internal and external support services to sustain tenancies. Prepare reports on arrears cases, attend court, prepare court papers, and represent the Council in possession proceedings. Conduct tenant interviews and home visits to support rent recovery and maintain a strong community presence. Create and deliver rent surgeries to promote positive payment behaviour and provide targeted support. Work closely with Neighbourhood & Tenancy Officers to deliver coordinated services and maintain accurate IT records. Attend tenancy sign-ups and sustainment visits, advising tenants on rent responsibilities and identifying support needs. Administer payment methods including online, phone, payment cards, and Direct Debits. Support the coaching, training, and development of advisors and apprentices as directed. Maintain accurate records to meet statutory and service reporting requirements. Monitor performance indicators and report regularly to the Housing Income Team Leader. Share knowledge, best practice, and procedural updates with colleagues. Liaise with internal departments and external agencies including Housing Benefits, DWP, CAB, solicitors, and the courts. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
We are seeking a motivated and detail-focused Income Maximisation Officer to join the Housing Services team at a local authority in South London. This role is central to maximising income and ensuring the effective management and letting of the Council's residential and non-residential housing assets. The post holder will be responsible for managing empty properties through the voids and lettings process, including arranging and undertaking viewings, completing tenancy sign-ups, and coordinating new tenant visits. You will also let non-residential units such as garages, sheds, parking bays and cycle storage in line with agreed processes, while maintaining accurate waiting lists and management information systems. Working closely with contractors, surveyors, security services and internal teams, you will coordinate site access, monitor contractor performance, and ensure repairs and compliance requirements are met. The role also involves responding to customer correspondence, complaints, Members' enquiries and statutory requests, as well as providing advice to residents on income maximisation and tenancy-related matters. You will contribute to service improvement, delivery of key performance indicators and cost-effective working, while ensuring compliance with housing legislation, Council policies and equality duties. The role is office-based with regular property visits and inspections. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Feb 07, 2026
Contractor
We are seeking a motivated and detail-focused Income Maximisation Officer to join the Housing Services team at a local authority in South London. This role is central to maximising income and ensuring the effective management and letting of the Council's residential and non-residential housing assets. The post holder will be responsible for managing empty properties through the voids and lettings process, including arranging and undertaking viewings, completing tenancy sign-ups, and coordinating new tenant visits. You will also let non-residential units such as garages, sheds, parking bays and cycle storage in line with agreed processes, while maintaining accurate waiting lists and management information systems. Working closely with contractors, surveyors, security services and internal teams, you will coordinate site access, monitor contractor performance, and ensure repairs and compliance requirements are met. The role also involves responding to customer correspondence, complaints, Members' enquiries and statutory requests, as well as providing advice to residents on income maximisation and tenancy-related matters. You will contribute to service improvement, delivery of key performance indicators and cost-effective working, while ensuring compliance with housing legislation, Council policies and equality duties. The role is office-based with regular property visits and inspections. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
QA and Compliance Associate - Pharmaceuticals - Codford, Wiltshire Smart4 Sciences is partnering with a fast-growing pharmaceutical supplier to recruit a QA and Compliance Associate. This role is ideal for someone ready to step into a start-up environment and immediately contribute by ensuring COMP compliance and inspection readiness across the Quality Management System (QMS). The position involves managing QMS activities such as deviations, change controls, CAPAs, and root cause analysis, as well as drafting and reviewing quality documentation including SOPs and batch manufacturing records (BMRs). The Role As Quality Assurance Officer, you will be responsible for assembling and reviewing documentation from third-party suppliers to ensure compliance with cGMP and relevant standards. The position requires strong attention to detail and the ability to critically assess technical data, reports, and process documentation within our electronic systems. Key Responsibilities Review quality-related activities from third-party suppliers, including technical product information, deviations, change notifications, and change controls. Approve master documentation to support the QP in batch certification of finished products. Conduct supplier qualification and routine performance evaluations, including audits, while contributing to continuous improvement of the site quality system. Collaborate closely with Supply Chain, Quality Control, Engineering, Warehousing, and Development laboratories to enhance supplier performance. Essential: A relevant degree level qualification or equivalent in Chemistry, Pharmacy or Biology Good knowledge of EU GMP with internal/external auditing experience Excellent written and verbal communication skills Strong interpersonal skills and the ability to build relationships with both internal and external stakeholders A flexible approach to changing priorities and workloads The ability to work using your own initiative or as part of a team. Able to perform investigations including root cause analysis Able to manage multiple projects and tasks at one time Highly motivated with a drive to succeed Desirable: Degree in a scientific discipline (Pharmaceutical Sciences preferred) Quality experience including deviations, complaints, CAPAs, and root cause analysis Experience supporting change control or continuous improvement projects Why Apply? Broad quality exposure across manufacturing High level of ownership and responsibility Opportunity to develop into a senior QA role Supportive, collaborative QA team environment To apply or find out more, contact for a confidential discussion.
Feb 07, 2026
Full time
QA and Compliance Associate - Pharmaceuticals - Codford, Wiltshire Smart4 Sciences is partnering with a fast-growing pharmaceutical supplier to recruit a QA and Compliance Associate. This role is ideal for someone ready to step into a start-up environment and immediately contribute by ensuring COMP compliance and inspection readiness across the Quality Management System (QMS). The position involves managing QMS activities such as deviations, change controls, CAPAs, and root cause analysis, as well as drafting and reviewing quality documentation including SOPs and batch manufacturing records (BMRs). The Role As Quality Assurance Officer, you will be responsible for assembling and reviewing documentation from third-party suppliers to ensure compliance with cGMP and relevant standards. The position requires strong attention to detail and the ability to critically assess technical data, reports, and process documentation within our electronic systems. Key Responsibilities Review quality-related activities from third-party suppliers, including technical product information, deviations, change notifications, and change controls. Approve master documentation to support the QP in batch certification of finished products. Conduct supplier qualification and routine performance evaluations, including audits, while contributing to continuous improvement of the site quality system. Collaborate closely with Supply Chain, Quality Control, Engineering, Warehousing, and Development laboratories to enhance supplier performance. Essential: A relevant degree level qualification or equivalent in Chemistry, Pharmacy or Biology Good knowledge of EU GMP with internal/external auditing experience Excellent written and verbal communication skills Strong interpersonal skills and the ability to build relationships with both internal and external stakeholders A flexible approach to changing priorities and workloads The ability to work using your own initiative or as part of a team. Able to perform investigations including root cause analysis Able to manage multiple projects and tasks at one time Highly motivated with a drive to succeed Desirable: Degree in a scientific discipline (Pharmaceutical Sciences preferred) Quality experience including deviations, complaints, CAPAs, and root cause analysis Experience supporting change control or continuous improvement projects Why Apply? Broad quality exposure across manufacturing High level of ownership and responsibility Opportunity to develop into a senior QA role Supportive, collaborative QA team environment To apply or find out more, contact for a confidential discussion.
Finance Support Officer Based in Bedfordshire Temp-Perm 16-17per hour To provide effective and efficient financial administrative support to the Building and Technical Services Division by accurately and effectively administering the materials contracts and that all invoices are paid and materials purchased in a timely manner, so that the business is not disrupted due to wrong materials being supplied, late delivery or no delivery. To support the Finance Supervisor by effectively following the Councils Financial Regulations and Procurement procedures. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. Process purchase orders following the defined procedures in order that materials are supplied to meet the requirements of the service. Process invoices for payment and to raise invoices for collection of income from both work in progress and completed jobs. Update records and provide management with statistical and general ledger information Provide support to all areas of the business by effectively and efficiently purchasing non-standard materials, such as windows, doors, fire doors, bathrooms, special equipment (aids & adaptations) ensuring the best value for money by driving down the cost to the business and lowering risk whilst adhering to the Procurement rules. Provide advice and guidance to all teams in relation to purchasing queries. Follow defined administrative procedures in relation to purchasing, invoicing and Good Received Note's. Maintain on a day to day basis accurate records so that everything remains compliant with Financial Audit regulations. Accurately and efficiently process consolidated invoicing.
Feb 07, 2026
Seasonal
Finance Support Officer Based in Bedfordshire Temp-Perm 16-17per hour To provide effective and efficient financial administrative support to the Building and Technical Services Division by accurately and effectively administering the materials contracts and that all invoices are paid and materials purchased in a timely manner, so that the business is not disrupted due to wrong materials being supplied, late delivery or no delivery. To support the Finance Supervisor by effectively following the Councils Financial Regulations and Procurement procedures. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. Process purchase orders following the defined procedures in order that materials are supplied to meet the requirements of the service. Process invoices for payment and to raise invoices for collection of income from both work in progress and completed jobs. Update records and provide management with statistical and general ledger information Provide support to all areas of the business by effectively and efficiently purchasing non-standard materials, such as windows, doors, fire doors, bathrooms, special equipment (aids & adaptations) ensuring the best value for money by driving down the cost to the business and lowering risk whilst adhering to the Procurement rules. Provide advice and guidance to all teams in relation to purchasing queries. Follow defined administrative procedures in relation to purchasing, invoicing and Good Received Note's. Maintain on a day to day basis accurate records so that everything remains compliant with Financial Audit regulations. Accurately and efficiently process consolidated invoicing.
Environmental Health Officer/Technical Officer Kingston Contract £31.91 per hour PAYE or £41.81 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Environmental Health Officer/Technical Officer We are seeking a competent, professional with experience in Environmental Health or Housing Standards to join our busy residential team. We work as a shared service across Kingston and Sutton and deal with all aspects of residential environmental health. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk A typical day could see you dealing with housing standards, public health problems, noise or environmental nuisance, HMO licensing (including an additional licensing scheme); or working with some of our partners to tackle poor housing standards, fire safety, anti-social behaviour and fuel poverty. Are you a qualified Environmental Health Officer or have you a qualification to carry out a Housing Health and Safety Rating System inspection and do you have experience in investigating service requests in conection with the provisions of the Housing Act 2004 and or the Environmental Protection Act 1990. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Feb 07, 2026
Contractor
Environmental Health Officer/Technical Officer Kingston Contract £31.91 per hour PAYE or £41.81 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Environmental Health Officer/Technical Officer We are seeking a competent, professional with experience in Environmental Health or Housing Standards to join our busy residential team. We work as a shared service across Kingston and Sutton and deal with all aspects of residential environmental health. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk A typical day could see you dealing with housing standards, public health problems, noise or environmental nuisance, HMO licensing (including an additional licensing scheme); or working with some of our partners to tackle poor housing standards, fire safety, anti-social behaviour and fuel poverty. Are you a qualified Environmental Health Officer or have you a qualification to carry out a Housing Health and Safety Rating System inspection and do you have experience in investigating service requests in conection with the provisions of the Housing Act 2004 and or the Environmental Protection Act 1990. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Feb 07, 2026
Contractor
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
