98 jobs found

At Connect2Hackney , the internal talent partner for the London Borough of Hackney, are looking for a dedicated Quality and Compliance Officer within special needs and social care settings to join our Commissioning Team and play a vital role in ensuring our residents receive the highest standard of care. Though this is a hybrid/remote role, you are required to regularly carry out inspections across various residential sites. The Role In this role, you will lead on contract management and monitoring activity, ensuring our providers meet robust standards and corporate policies. You'll work closely with the Strategic Commissioning Manager and Quality Assurance & Improvement Manager to maintain frameworks that protect the Council's interests and, most importantly, our service users. Key Responsibilities Include: Performance Monitoring: Tracking and reporting on contract performance using local and national data benchmarking. Provider Relations: Building partnership style relationships with external contractors, including the voluntary sector. Quality Assurance: Conducting external monitoring visits to services like residential and supported living homes. Service Improvement: Identifying underperformance and working with providers to implement robust improvement plans. Financial Oversight: Coordinating reporting on spend and assisting with annual fee reviews. What You'll Bring We are looking for a professional who is passionate about public service and has a sharp eye for detail. Essential Requirements: Sector Experience: Previous experience in quality assurance (frameworks) and contract management within Adult Social Care . CQC Knowledge: A strong understanding of Care Quality Commission (CQC) standards. Technical Expertise: Experience quality assuring supported living and residential care homes. Communication: The ability to present high-quality reports to senior stakeholders and committees. Local Presence: You must be able to work within the borough and travel to various sites at least 3 days per week. Safety: An Enhanced DBS check is required for this position. Why Hackney? Working for Hackney means joining a borough that champions equality, diversity, and social value in everything we do. You will have the opportunity to shape the market during an exciting period of transformation, ensuring services remain modern, fit for purpose, and best value for our community. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

This is a key technical role leading asbestos compliance delivery across a large housing portfolio, ensuring safety, quality, and full legal compliance. You'll provide technical leadership, oversee surveying standards and contractor performance, and support planned maintenance and refurbishment activity with robust asbestos risk controls. Client Details Our client is a community-focused housing provider in Lancashire with over 5,000 homes and an ongoing development pipeline. Their wider group delivers services across housing and community support, with a strong ethos of going one step further -helping customers stay safe, secure, and well at home, particularly during challenging times. Description Lead and support delivery of the asbestos compliance service across housing stock and non-domestic sites Carry out and/or oversee management, refurbishment, demolition and re-inspection surveys Produce and quality-check professional asbestos reports and ensure high standards across all asbestos-related activity Provide asbestos expertise to planned maintenance, refurbishment projects, stock condition activity , and programme planning Review and comment on contractor RAMS and method statements for asbestos-related works Conduct audits and quality checks of survey, analytical and removal works to ensure compliance and performance standards Monitor contractor performance, analyse trends, and drive service improvement (KPIs/quality/turnaround/customer outcomes) Undertake site visits, provide progress updates, and resolve asbestos-related issues efficiently and professionally Support training, development, and technical guidance for internal teams and supply chain partners Contribute to policy/process development and continuous improvement initiatives Profile BOHS P402 (or equivalent) Minimum 2 years' asbestos surveying experience Strong working knowledge of asbestos surveying across varied building types Proven ability to write high-quality reports and advise on controls for works Good understanding of asbestos and wider H&S legislation (e.g., CDM/COSHH/RIDDOR ) Experience reviewing RAMS and coordinating/overseeing asbestos works Comfortable auditing, performance monitoring, and quality assurance Full UK driving licence , access to a vehicle + business insurance Clear communicator with a customer-first mindset (you'll be dealing with stakeholders and residents) Job Offer A role with visible impact -protecting residents, staff, and communities Exposure to a large, varied portfolio (domestic + non-domestic) and planned investment works Opportunity to act as a technical lead , influencing standards, quality, and service performance A values-led organisation focused on innovation, collaboration and community outcomes Supportive compliance structure with scope for continuous improvement and professional development

Location Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG2 1AW : Peterborough, East of England, PE2 8YY : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR About the job Job summary It is an exciting time for HM Land Registry (HMLR) as we continue on a major transformation programme. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. We're looking for Data Architects to join our Data and Register Integrity Directorate to help us achieve this. Check out the video below to find out what it is like working in Digital Careers at HM Land Registry. Job description The role supports data management including data governance, assurance and leads on delivery of HM Land Registry's (HMLRs) Data Architecture. The role holder will keep up to date with advances affecting the Data Architecture function and will be aware of, influence and take account of cross-government Data Architecture initiatives. The role is accountable for the delivery of data models and artefacts that describe HMLR data architecture. Main duties as a Data Architect will include: Working with the Architecture, Data Management and Software Engineering Practices to ensure data architecture is in accordance with the agency's strategies. Taking part in technical and business design authorities in order to approve their vision for data Working with senior accountable officers and boards to support definition of data strategies and principles Making sure that systems are designed, upgraded, managed, de-commissioned and archived in compliance with data policy across the full data life cycle Recommending, developing, implementing, and maintaining processes, standards and best practices to promote and protect the confidentiality, availability and integrity of structured and unstructured data in HM Land Registry. Performing root cause analysis on data and service problems and recommends corrective action to improve data quality For more information and full list of main duties, please see the attached Job Description. If you would like to find out more about the role, the Architecture profession and what it's like to work at HMLR, a Hiring Manager Q&A session where you can virtually 'meet the team' will be held via Teams on Tuesday 31st March at 12:30pm. Please register your interest here: This role is eligible for the Government Digital and Data Pay Framework which enables us to pay you a non-pensionable allowance in addition to your annual salary. The allowance is an annual amount that is based on an assessment of your proficiency across a range of skills that are relevant to your role. These are outlined in the Data architect - Government Digital and Data Profession Capability Framework Your skills will be assessed first during the recruitment process, and again on an annual basis. Your assessed level of capability determines the value of the allowance that is payable to you. You could expect to start at: Developing: £48,700 Proficient: £54,100 Accomplished: £59,600 (The above is made up of a non-pensionable supplement on top of a minimum salary of £45,514). Person specification To meet the requirements of the role, the post holder will have experience of undertaking data impact assessments and assuring compliance with data policies and standards. They will be able to explain the concepts and principles of data modelling and produce, maintain and update data models that meet an organisation's specific business needs. The role involves undertaking data profiling and source system analysis, and presenting clear, meaningful insights to colleagues to support effective use of data and understanding of appropriate data governance requirements. The post holder will use data policies, processes and standards effectively, working collaboratively with subject matter experts to develop standards, policies and guidance that protect data. In addition, the role requires the ability to design data architecture solutions to address specific business problems, aligning these with enterprise wide standards and principles. The post holder will work within established architectural frameworks and identify appropriate patterns where required. For more information about the role, please see the attached Job Description and Candidate Pack. HMLR expect everyone to spend at least 60% of their working time in the office. Travel to other locations within the UK will be required when necessary. However, there will be an expectation that 3 days a month will be spent in the Plymouth Office, this will involve overnight stays. You will need the right to work in the UK in order to commence employment with HMLR. Any offer of employment will be withdrawn if you do not have the right to work.

Salary: £27,000 £31,000 Contract: Permanent, 35 hours per week (part-time considered) Location: Derby, with up to 2 days/week home working Benefits: 33 days holiday (incl. bank holidays), Birthday leave, Smart Health app (online GP & wellbeing support), Life assurance and more. Closing date: Wed 18 March We re looking for a proactive and relationship-driven Fundraising Events and Partnerships Officer to deliver standout fundraising events and cultivate meaningful partnerships for the YMCA Derbyshire. Working closely with colleagues in Marketing, Fundraising, and wider YMCA teams, you will lead on flagship events such as Sleep Easy, Golf Day, supporter dinners and community activities, while developing strong relationships with local businesses, donors, schools, churches, and community groups. You will champion supporter engagement, ensuring every fundraiser, donor and partner feels valued, recognised and connected to YMCA Derbyshire s impact. You ll bring exceptional organisational skills, creativity, and the confidence to represent YMCA Derbyshire as an ambassador across the region. This role offers a varied and rewarding opportunity within a mission-led organisation that supports young people, families and communities to thrive. To be successful as the Fundraising Events and Partnerships Officer, you will need: Experience planning, delivering and evaluating successful fundraising events. Strong relationship-building skills, with the ability to engage businesses, donors, and community groups. Ability to manage budgets, track expenditure and report on income and ROI. Excellent communication skills, both written and verbal, with confidence presenting to varied audiences. If you would like to discuss this role, please contact us and quote the reference 2885HB . Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency. If enough applications are received the charity reserve the right to end the application period sooner.

Security Officer - Permanent / Full time Location: Yeovil Rate of pay: 14.46 per hour plus overtime opportunities. Shift pattern: 4 on / 4 off (covering days, nights and weekends). This is a permanent full time position offering a great rate of pay with opportunity for career development. Applicants must hold a full driving license. Your Responsibilities will include: Working as part of the site security team. Internal and external patrols and other security duties by day and by night, in inclement weather conditions. Controlling access to site at several different control points, vehicle barriers and reception stations. Maintaining the security and integrity of the perimeter and site buildings by means of physical and vehicle patrols. Ensuring the requirements of visitors to site are being adhered to by access control measures and identification checks. Carrying out musters, evacuations and other roles as required in the event of an emergency. Searching of vehicles to ensure high levels of security are maintained and meets client requirements. Perform locking and unlocking duties as detailed in the Assignment Instructions (AIs). Ensure all recording of incidence, report and paperwork is completed in a legible fashion. Provide a visible and proactive security presence for all on site employees and visitors. Registering contractors, issuing temporary badges, book in/out cars and directing visitors. Control access and egress, conducting security patrols to deter crime. Manage traffic, including vehicle access, directing flow, signing in and directing visitors. Helping to maintain the security of the site conducting internal patrols and car searches. Operate the control room/gatehouse and reception systems. Benefits Full-time work and the opportunity to work overtime, support with developing your skills and your career through ongoing in-house and accredited training. Secure on-site parking. Please note that due to the nature of this opportunity candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) Clearance Essential Skills / Requirements Ideally you will hold a Valid SIA licence Resident in the UK for at least 5 years (for BPSS / SC purposes) Full UK driving licence Customer focused, polite, tactful and discrete. Benefits: Paid holiday, company pension and life assurance scheme Discounted gym membership, wellness advice and support Cycle to Work Scheme, car lease and new car purchasing schemes Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out City & Guilds accredited training program for professional and personal development Employee Assistance Programme Refer a Friend bonus scheme. Full company uniform provided. Momentum Security Recruitment Specialists Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Security Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - SIA licensed Officer & site personnel staff Retail Loss Prevention, Audit & Fraud Security Sales & Business Development HSEQ (Health, Safety, Environmental & Quality Assurance)

Assistant Assurance Officer Walsall Contract £21.98 per hour PAYE or £30 per hour limited paid via Umbrella company inside IR35 Our client is looking for an experienced Assistant Assurance Officer To assist with clearing the backlog on SAR and or FOI requests by reviewing, redacting and preparing records for quality check prior to disclosure. Must have experience of data protection in relation to subject access and freedom of information in order to apply appropriate levels of exemptions or redactions. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk Ideally have experience with redacting social care records. Experience with Nitro Pro or Co Pilot also beneficial. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

We are seeking an organised, proactive, and resourceful Administration and Facilities Officer to support the Northern Ireland Director in ensuring the smooth day-to-day running of the office . The role will ensure: The efficient operations and facilities co-ordination of our Northern Ireland (NI) office Provide administrative support to the NI Director Facilities and admin support to the NI retail function when required The successful candidate will play a pivotal role in fostering a collaborative and well-organised office environment, enabling the Concern NI team to effectively develop and grow as a regional team. About You: ESSENTIAL Experience & Knowledge Experience in financial administration tasks (e.g., petty cash, expense processing, purchase orders). Familiarity with health & safety regulations and compliance (e.g., risk assessments, fire safety, first aid). Experience coordinating with multiple stakeholders, such as suppliers, landlords, fundraising teams, and senior management. Experience in a supporter care, customer service, or donor relations role, handling inquiries professionally. Skills & Competencies Excellent organisational skills, with the ability to multi-task and manage competing priorities. Strong interpersonal skills (verbal and written), with the ability to liaise effectively with internal and external contacts, working as a team and contributing your ideas Strong administration skills and attention to detail and accuracy in record-keeping, document preparation, and financial processing. Confident in IT and picking up new systems Good working knowledge in Microsoft Office (Word, Excel, Outlook) and ability to work with CRM/databases (e.g., Dynamics 365 or similar). Ability to problem-solve and improve processes to enhance efficiency in office operations. Ability to multi task and handle a varied role Good time management, self-motivated and ability to meet deadlines Personal Attributes Proactive and resourceful , with the ability to work independently and take initiative. Ability to handle confidential information with discretion and professionalism. Strong commitment to the values of an international development charity, including diversity, equality, and inclusion DESIRABLE Experience in the charity or fundraising sector. Experience in event coordination or supporter engagement activities. Understanding of budget management and supplier contracts Please visit Concern Worldwide (UK) careers page to view the full job description and person specification. About us: We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 24 of the world s poorest countries, helping people to achieve major and long-lasting improvements in their lives. Benefits • 25 days annual leave, pro-rated for part-time employees. • Office closure between Christmas Day and New Year s Day • Flexible hours and hybrid working • Annual leave purchase scheme • Enhanced parental leave pay • Stakeholder pension • Season ticket loan • Cycle scheme • Life assurance • Access to Employee Assistance Programme (EAP) Details of our benefits could be found on our website Job Location: Belfast (Hybrid) This post is hybrid with Mon-Thurs office based and Friday s working from home. This is a great opportunity to be part of a vibrant team focused on transforming the lives of people living in extreme poverty. Equality, Diversity, and Inclusion: Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality. Candidates must be legally entitled to work in the UK at the time of application. Conditions of Appointment: Salary Band: GB4 Salary: £24,060 £26,732.80 per annum (based on 28 hours per week). Full time equivalent: £30,075 £33,416 per annum (35 hours per week). New employees will normally start at the minimum of the pay band, with scope for progression over time. This is a permanent, part-time post based on 4 days working week (28 hours per week - 0.8fte). The normal full-time working week is 35 hours. The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form. Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.

Top 4 Evaluation Criteria 1. APM Project Management or PRINCE2 Practitioner qualifications or equivalent evidence of working in a formal Programme or Project Management environment, including developing, maintaining, evolving systems for: planning/scheduling, reporting, resources, finances, risks, scope, change control, lessons learned and benefits 2. A strong understanding of governance, including experience of applying first and second line assurance within a formal Programme or Project environment, including: developing, maintaining systems for Programme or Project controls for managing change in scope and requirements. 3. Proven ability to prioritise a challenging workload with excellent organisational and administrative skills. 4. MS Office 365, MS Teams, SharePoint and Diary management Essential: Excellent stakeholder engagement and communication skills including the ability to understand and gather evidence on customer, organisation, stakeholder and user needs within a formal Programme or Project Management environment. Experience of managing multiple risks, opportunities, and issues through to successful resolution in a formal Programme or Project environment. Desirable: Proven experience of developing, maintaining, and evolving Programme and Project, planning, monitoring, reporting, and knowledge sharing solutions with a range of software tools. o In particular: ServiceNow Strategic Portfolio Management (SPM), Microsoft Office 365 (i.e. SharePoint, PowerBI, Project, Excel, Word, and PowerPoint). Proven experience and knowledge of working with agile and incremental delivery and waterfall approaches in formal Programme or Project environments. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Your new role Southend Council are looking to appoint a permanent, full-time, Adoption Panel Advisor.The principal role of the panel advisor is to provide professional advice to Adoption Panels, ensuring that the arrangements for panel are coordinated in advance, run smoothly on the day, and that follow-up actions and reports happen as required. The post holder will be responsible for ensuring that the central list provides sufficient panel members to meet the needs of the family placement work. To oversee processes for the approval of foster carers and early permanence decisions, as well as promoting and supporting a range of family placement arrangements within Children's Services, working in partnership with colleagues internally and externally. The successful candidate will establish systems/best practice to support the decision-making process, including training and development in line with adoption regulations and National Minimum Standards, ensuring that the LA achieves timely permanence for children in care across the full range of legal options, including adoption, special guardianship, residence orders, family and friends and permanent/long term foster care.Leading and working closely in collaboration with the Head of Service, Service Managers, Team Managers, Independent Reviewing Officers, and Children's Social Workers to develop and maintain relevant management information systems, and to lead on the analysis and reporting of practice/business activities linked to permanency and fostering panel.They will coordinate and attend permanency panel, permanency planning meetings and case track meetings, advising on the best way to achieve the most appropriate outcomes for children.The position is hybrid working, depending on the need for on-site panel meetings. What you'll need to succeed To be shortlisted for this position, you must be able to work in the UK, have a recognised Social Work qualification and be registered with Social Work England.It is essential that you have extensive adoption experience along with panel adviser knowledge. You are required to have 2+ years performance/quality assurance experience as well as knowledge of legislation and adoption regulations gained within a social services context. Previous experience (preferably in a management capacity) of working with children and families and policy development. Experience of Quality Audit processes and their application within a service-focussed environmentAbility to relate and communicate effectively verbally and in writing, with a wide range of audiences, including service users, professional staff and senior managers in various agencies. What you'll get in return When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Quality Improvement Officer required, To lead on the quality assurance of data held and contribute to service improvement by providing information, data, analysis and reporting within the service. To operate flexibly as part of the business support staff group so that core business support functions are delivered. To contribute to the development of efficient and effective business support arrangements that add value to the service provided to service users. To be responsible for day to day processing and management of financial information for the service, to ensure accuracy and up to date information is maintained and there will not be a significant negative impact on the service and other organisations

Head of Environment Location: Salisbury Salary : £58,523 - £62,852 per annum Hours : 37 hours per week Note: You will be expected to be part of our on-call rota Closing date: 7 April 2026 We are seeking an experienced senior leader to become Salisbury City Council s Head of Environmental Services. Reporting to the Chief Executive Officer, you will lead a diverse operational portfolio and provide strategic, financial and performance leadership that delivers high-quality, sustainable services for Salisbury. You will advise Councillors and the CEO with clear, evidence-based recommendations, bringing appropriate assurance and oversight to decisions, risk and major projects. What you ll be responsible for: Set strategy, priorities and service plans, aligned to corporate and community priorities. Lead and develop managers and teams to deliver results and improve performance. Manage significant budgets, contracts and resources, ensuring strong financial control and value for money. Build confidence with Members, residents and partners, leading responses on sensitive issues and progressing sustainability, climate and improvement projects. Person Specifications: We are looking for the following, Essential Senior leadership of multi-disciplinary operational services (setting direction, priorities and plans). People leadership: manage managers, set objectives and improve performance. Financial leadership: manage significant budgets, forecasting and control. Commercial capability: procure and manage contracts; write specifications and hold suppliers to account. Assurance and risk: strong health & safety, statutory compliance and risk management. Clear communication and influence: write reports/business cases and work effectively with Members, residents and partners. Desirable Relevant qualification or professional expertise (e.g. estates/facilities, environment, public administration). Experience advising elected Members / working in a politically accountable environment. Experience delivering sustainability/climate programmes and/or leading capital projects and service change. What we can offer you: Generous annual leave from 30 days per annum, plus bank holidays (pro-rata for part time workers). Excellent Local Government Pension Scheme Flexible working options Training & development opportunities to build skills Cycle to Work Scheme Option to purchase additional annual leave Paid sick leave We are committed to building an inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds To Apply If you feel you are a suitable candidate and would like to work for Salisbury City Council, please click apply to be redirected to our website to complete your application. Apply early as we reserve the right to close the role before the planned closing date if we receive sufficient applications to progress to interview.

Database Officer London (Hybrid - 1 day per week in office) £33,000 - £35,000 We are an international development charity working globally to support vulnerable communities through practical assistance, advocacy, and welfare services. We are seeking a detail-oriented Database Officer for an International Development charity to support the management of CRM system and ensure high-quality data to underpin our fundraising and communications work. You will work closely with the Data & Appeals Manager to maintain data accuracy, process donations, and provide reporting and insights to the wider team. Key Responsibilities: Maintain and cleanse CRM data (e.g. Raiser's Edge or similar) Process and reconcile donations with Finance Run regular processes (e.g. direct debits, Gift Aid) Produce data selections and reports for fundraising campaigns Manage database access and support colleagues with queries Ensure GDPR compliance and data integrity Key Requirements: Experience using CRM systems (Raiser's Edge desirable) Strong Excel skills (Pivot Tables, Lookups, data cleaning) Experience working with large datasets and data imports High attention to detail and accuracy Understanding of GDPR and data protection Strong organisational and time management skills Good communication skills and a collaborative approach Benefits: 25 days annual leave + bank holidays 7% employer pension contribution Life assurance (3x salary) Hybrid working Employee wellbeing and discount schemes

The main purpose of the role: Benefit Assessor To undertake a range of generic work activities centered around the prompt and accurate assessment of all types of claims for Housing Benefit and Council Tax Support. Specific duties and responsibilities Benefit Assessor To undertake all work activities involved in assessment of new claims, changes in circumstances and ATLAS notifications Electronic Document Management scanning and indexing Verification of evidence, pre-assessment and requests for further information The complete final determination in accordance with the regulations Notification of determinations and quality assurance of letters Correct and full determination on overpayment recovery Correct subsidy coding of any overpayments and claim time stats To undertake the work activities involved in the determination of new claims and changes in circumstances including overpayments determination and recovery level decisions To undertake all assessment work activities above in accordance with the benefit regulations and internal operational procedures and guidelines To undertake all assessment and (re) determination work activities above using the Academy Benefits system and IDOX workflow and document management IT system To respond to customer enquiries across a range of benefit issues, especially when receiving customer queries for cases previously assessed / re assessed by self To provide support to Claim Support Team by personally dealing with phone and reception callers in respect of HB, CTS and DHP enquiries, and first stop Housing queries To liaise with HB officers, other internal Housing and Council Tax officers and external partner bodies in order to resolve outstanding claim issues and queries for customers To adopt one or more specialisms in addition to core competency frameworks in order to support personal development, variety of tasks and office support flexibility To work to a challenging set of personal performance objectives, targets and assessment quotas as part of annually revised personal performance plan To work actively in accordance with a regularly updated set of corporate and department procedures and to keep in touch with any changes To undertake any related activities as considered necessary and directed by Team Leader or senior HB Management. Qualifications and Education Benefit Assessor Good standard of education with GCSE in English language or equivalent, grade C or abov Experience Benefit Assessor working with Housing benefit and Council Tax Support regulations working in a demanding team environment working with clear processes and procedures using computers in a processing environment Experience of the Academy Housing Benefits IT system dealing with people in a sensitive situation

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills, and the ability to distil complex concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing and will require you to actively manage client portfolios, manage project delivery, coordinating junior resource and BDO tax specialists, to deliver exceptional client service. Owning client relationships with the senior team is key, and you'll be heavily involved in business development and innovation activities to support our business growth. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and at the senior manager level, we require candidates with a depth of tax experience, specifically with TA&RM experience, with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with the team at all levels to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with, acting as a key part of BDO's relationships with our clients. We are looking for someone: To act as a key point of contact within the firm for our clients, together with the senior team. With experience of TA&RM work (including such as tax strategy, SAO and CCO compliance, HMRC Business Risk Reviews, developing the tax control framework and tax operating model, advising on tax risk management e.g. tax risk registers.) With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level, and with strong tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery, who can lead projects with complexity to deliver quality advice. Who has a keen interest in helping clients develop tax governance and developing bespoke scopes of work to meet our clients' needs. With personal responsibility for own decisions and the actions of others. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. LI-

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills, and the ability to distil complex concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing and will require you to actively manage client portfolios, manage project delivery, coordinating junior resource and BDO tax specialists, to deliver exceptional client service. Owning client relationships with the senior team is key, and you'll be heavily involved in business development and innovation activities to support our business growth. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and at the senior manager level, we require candidates with a depth of tax experience, specifically with TA&RM experience, with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with the team at all levels to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with, acting as a key part of BDO's relationships with our clients. We are looking for someone: To act as a key point of contact within the firm for our clients, together with the senior team. With experience of TA&RM work (including such as tax strategy, SAO and CCO compliance, HMRC Business Risk Reviews, developing the tax control framework and tax operating model, advising on tax risk management e.g. tax risk registers.) With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level, and with strong tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery, who can lead projects with complexity to deliver quality advice. Who has a keen interest in helping clients develop tax governance and developing bespoke scopes of work to meet our clients' needs. With personal responsibility for own decisions and the actions of others. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. LI-

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills, and the ability to distil complex concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing and will require you to actively manage client portfolios, manage project delivery, coordinating junior resource and BDO tax specialists, to deliver exceptional client service. Owning client relationships with the senior team is key, and you'll be heavily involved in business development and innovation activities to support our business growth. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and at the senior manager level, we require candidates with a depth of tax experience, specifically with TA&RM experience, with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with the team at all levels to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with, acting as a key part of BDO's relationships with our clients. We are looking for someone: To act as a key point of contact within the firm for our clients, together with the senior team. With experience of TA&RM work (including such as tax strategy, SAO and CCO compliance, HMRC Business Risk Reviews, developing the tax control framework and tax operating model, advising on tax risk management e.g. tax risk registers.) With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level, and with strong tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery, who can lead projects with complexity to deliver quality advice. Who has a keen interest in helping clients develop tax governance and developing bespoke scopes of work to meet our clients' needs. With personal responsibility for own decisions and the actions of others. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. LI-

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills with the ability to distil tax concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing, reporting to senior managers, directors and partners, and will require you to actively manage your client portfolio and manage project delivery, coordinating teams to deliver exceptional client service, in addition to supporting business development activities. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and we require candidates with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are looking for someone: Who can act as a key point of contact within the firm for the client, together with senior members of the team. This will involve responding quickly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients. With experience of TA&RM work (including such as tax process, tax strategy, SAO, CCO, tax risk registers etc) - with a keen interest in tax governance and developing tax operations. With broad tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery and quality advice / report writing skills. With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills, and the ability to distil complex concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing and will require you to actively manage client portfolios, manage project delivery, coordinating junior resource and BDO tax specialists, to deliver exceptional client service. Owning client relationships with the senior team is key, and you'll be heavily involved in business development and innovation activities to support our business growth. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and at the senior manager level, we require candidates with a depth of tax experience, specifically with TA&RM experience, with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with the team at all levels to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with, acting as a key part of BDO's relationships with our clients. We are looking for someone: To act as a key point of contact within the firm for our clients, together with the senior team. With experience of TA&RM work (including such as tax strategy, SAO and CCO compliance, HMRC Business Risk Reviews, developing the tax control framework and tax operating model, advising on tax risk management e.g. tax risk registers.) With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level, and with strong tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery, who can lead projects with complexity to deliver quality advice. Who has a keen interest in helping clients develop tax governance and developing bespoke scopes of work to meet our clients' needs. With personal responsibility for own decisions and the actions of others. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. LI-

Permanent - Full Time - 40hours We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journeyfrom prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintainaccurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we'd love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee Assistance Programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourageand value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.

The Role We are seeking a dedicated and motivated Data and Funding Officer to join our MIS department at Hammersmith campus. In this role, you will ensure that the College's learner records, registers, and timetabling data are accurate and up to date, supporting the production of timely and compliant funding returns. You will play a key role in maintaining data quality, assisting with audits, and contributing to continuous improvement within MIS processes. The ideal candidate will: Implement and maintain processes to ensure learner data is complete, accurate, and compliant with ILR and audit requirements. Support the Data & Funding Manager and Apprenticeship team in producing accurate funding returns and statistical reports. Enter and upload learner information, maintain both electronic and manual records, and conduct regular quality assurance checks. Assist with ILR production, management reporting, and tracking learner compliance issues. Identify and resolve data errors using tools such as Provider Data Self-Assessment Toolkits (PDSATs) and Funding Rules Monitoring (FRM) reports. Support enrolment processing and manual filing of records for the Business Development Unit. Assist with timetabling, registers, and room bookings to support curriculum management. Contribute to funding compliance audits and ensure data handling complies with GDPR requirements. Provide training and cover for colleagues within the department as required. Proactively manage workload and contribute to continuous improvement initiatives. Undertake occasional evening and Saturday work to meet business needs. Safeguarding of Children and Vulnerable Adults In line with Keeping Children Safe in Education All employment offers are subject employment checks. These include (some of which are dependent on the role and the individual): Enhanced DBS including Children's Barred List check, DfE teaching/management Barred List check, on-line searches, overseas criminal record check, evidence of identity and Right to Work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history. The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. You will be required to become familiar with the College's policies, and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies. Equality, Diversity and Inclusion The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College's mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes. Recruitment Process The email account you use to apply will be used for all recruitment communication. Please ensure that you use an email account that you regularly monitor. All application forms must be fully completed, including a full record of education and employment history. Incomplete applications will not be considered for shortlisting. The salary for this position is inclusive of London weighting. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range. We may close this vacancy early if we receive enough applications, so we encourage you to submit yours promptly. If you don't hear from us within 2-3 weeks after the closing date, please know that, unfortunately, you have not been shortlisted this time. We truly appreciate your interest and hope you'll consider applying for future opportunities with us. Please note that we do not accept CVs