Chief Executive Officer - The Abbey Centre Location: The Abbey Centre, Westminster, London (site-based role, flexible working available) Salary: £90,000 - £95,000 per annum Contract: Permanent (Full-time, 37.5 hours/week; regular evening attendance for events as required) Could you lead a much-loved community hub through its next chapter of stability, growth and civic impact? About The Abbey Centre Our charity has served the community of south Westminster since 1948 and has occupied The Abbey Centre building, a converted Victorian public bath house a stone's throw from Westminster Abbey, since 1991. We are a site-based community hub and social enterprise, combining community services, training and outreach with venue hire, an on-site café and catering to generate income that supports our charitable work. We work across employability, health and wellbeing, volunteering and practical support for vulnerable residents; the Centre welcomes people of all ages and backgrounds, and sees over 1,000 visits each week. Our strong partnerships with Westminster City Council, statutory bodies and corporate donors underpin commissioned activity and solidify our position as a trusted local delivery partner. This is an opportunity for a visionary but hands-on leader to preserve the Centre's warm, inclusive culture and outstanding reputation while further professionalising systems, developing our income, and shaping a multi-year strategy that secures the building and grows impact. As our next Chief Executive Officer, you will: Strategy & Impact: lead a collaborative listening phase and then develop and deliver a 3-5 year strategy and rolling business plan that defines the Centre's core offer and impact targets. Governance & Finance: own the annual budget and medium-term financial modelling, deliver full-cost recovery across activity lines and present timely, accurate management information to trustees. Operational Leadership: ensure continuity of community services, venue trading and café operations and strengthen operational systems including safeguarding, H&S and business continuity. Income Generation: drive commercial performance of venue hire, events and catering, professionalise fundraising (major donors, legacies, corporate partnerships) and lead bids for multi-year statutory contracts. Community & Partnerships: sustain and deepen strategic relationships with Westminster City Council, commissioners, local partners and corporate supporters to secure commissioned work and philanthropic income. Estate Stewardship: manage day-to-day stewardship of the Centre's significant ageing building, overseeing maintenance, lease/compliance obligations and contractor relationships. People & Culture: build a cohesive senior team, embed clear role accountabilities, performance management and development, and protect the Centre's welcoming culture while managing change. Brand & Profile: act as a visible ambassador locally and with funders to raise the Centre's profile and champion its social value. Who you are: A seasoned senior leader with proven experience in a small/medium charity, community organisation or social enterprise that combines front-line delivery with significant premises/estate responsibility. Demonstrable track record of leading strategic development and delivering organisational growth while balancing hands-on operational leadership. Strong commercial and earned-income expertise, with experience of running successful commercial - ideally site-based - operations. Confident in winning and managing statutory contracts and multi-year grant programmes; credible with local authorities, commissioners and corporate partners. Financially literate with direct budget and cash-flow accountability and experience of full-cost recovery modelling. A collaborative, visible and warm ambassador who builds trust quickly, communicates clearly and can present concise management information to trustees. Why The Abbey Centre? A powerful mission: deliver practical services, companionship and opportunity for south Westminster residents in a civic, high-impact setting. A prominent, historic central Westminster location and a cherished community building offering scope for strategic estate planning and growth. A warm, loyal staff team and an engaged board navigating a positive leadership transition. A social enterprise model where successful trading directly funds frontline services and creates a platform for entrepreneurial leadership. The opportunity to shape a multi-year strategy that secures the long-term future of the charity and grows its impact in the community. For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. Closing date for applications: 9am, Monday 12th January 2026 As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Dec 09, 2025
Full time
Chief Executive Officer - The Abbey Centre Location: The Abbey Centre, Westminster, London (site-based role, flexible working available) Salary: £90,000 - £95,000 per annum Contract: Permanent (Full-time, 37.5 hours/week; regular evening attendance for events as required) Could you lead a much-loved community hub through its next chapter of stability, growth and civic impact? About The Abbey Centre Our charity has served the community of south Westminster since 1948 and has occupied The Abbey Centre building, a converted Victorian public bath house a stone's throw from Westminster Abbey, since 1991. We are a site-based community hub and social enterprise, combining community services, training and outreach with venue hire, an on-site café and catering to generate income that supports our charitable work. We work across employability, health and wellbeing, volunteering and practical support for vulnerable residents; the Centre welcomes people of all ages and backgrounds, and sees over 1,000 visits each week. Our strong partnerships with Westminster City Council, statutory bodies and corporate donors underpin commissioned activity and solidify our position as a trusted local delivery partner. This is an opportunity for a visionary but hands-on leader to preserve the Centre's warm, inclusive culture and outstanding reputation while further professionalising systems, developing our income, and shaping a multi-year strategy that secures the building and grows impact. As our next Chief Executive Officer, you will: Strategy & Impact: lead a collaborative listening phase and then develop and deliver a 3-5 year strategy and rolling business plan that defines the Centre's core offer and impact targets. Governance & Finance: own the annual budget and medium-term financial modelling, deliver full-cost recovery across activity lines and present timely, accurate management information to trustees. Operational Leadership: ensure continuity of community services, venue trading and café operations and strengthen operational systems including safeguarding, H&S and business continuity. Income Generation: drive commercial performance of venue hire, events and catering, professionalise fundraising (major donors, legacies, corporate partnerships) and lead bids for multi-year statutory contracts. Community & Partnerships: sustain and deepen strategic relationships with Westminster City Council, commissioners, local partners and corporate supporters to secure commissioned work and philanthropic income. Estate Stewardship: manage day-to-day stewardship of the Centre's significant ageing building, overseeing maintenance, lease/compliance obligations and contractor relationships. People & Culture: build a cohesive senior team, embed clear role accountabilities, performance management and development, and protect the Centre's welcoming culture while managing change. Brand & Profile: act as a visible ambassador locally and with funders to raise the Centre's profile and champion its social value. Who you are: A seasoned senior leader with proven experience in a small/medium charity, community organisation or social enterprise that combines front-line delivery with significant premises/estate responsibility. Demonstrable track record of leading strategic development and delivering organisational growth while balancing hands-on operational leadership. Strong commercial and earned-income expertise, with experience of running successful commercial - ideally site-based - operations. Confident in winning and managing statutory contracts and multi-year grant programmes; credible with local authorities, commissioners and corporate partners. Financially literate with direct budget and cash-flow accountability and experience of full-cost recovery modelling. A collaborative, visible and warm ambassador who builds trust quickly, communicates clearly and can present concise management information to trustees. Why The Abbey Centre? A powerful mission: deliver practical services, companionship and opportunity for south Westminster residents in a civic, high-impact setting. A prominent, historic central Westminster location and a cherished community building offering scope for strategic estate planning and growth. A warm, loyal staff team and an engaged board navigating a positive leadership transition. A social enterprise model where successful trading directly funds frontline services and creates a platform for entrepreneurial leadership. The opportunity to shape a multi-year strategy that secures the long-term future of the charity and grows its impact in the community. For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. Closing date for applications: 9am, Monday 12th January 2026 As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Admin Officer Contract: March 2026 Salary: 15.59 per hour Location: East London 5 days' work setting This is a temporary contract role until March 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a five-month duration with a possible extension offering 5 days in office work setting and a London location. (Canary Wharf) Job Description: This is a brilliant opportunity for candidates to work as an admin officer on behalf of our client. East London Family Court as an Administrative Office to support the admin team by processing family work and data input, case creation, orders, court clerking, correspondence and any other family work task including general admin duties Key Responsibilities: Administration Preparing papers and files for court, tribunals, hearings and meetings Producing court/tribunal documents General photocopying and filing Creating and updating records on in-house computer system and data input Post opening and dispatch Booking, preparing and organising meeting rooms, supporting training courses and other group activities Preparing meeting agenda, joining instructions, handouts etc Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date Assisting court users, supporting listing and rota management, checking files Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Handling counter (face to face), written and telephone enquiries To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles Processing Casework Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracy Checking and Verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures Ensuring compliance and administration documentation meet quality standards Role holders may be required to cross check and validate work completed by colleagues Collecting and Assembling Information For returns, results, accounts, statements, warrants, statistical analysis, reports etc Work may require interpretation of source materials, preparation of bundles, chasing Role holders will need to modify and adjust information and make decisions to allow work to be completed Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Dec 09, 2025
Seasonal
Admin Officer Contract: March 2026 Salary: 15.59 per hour Location: East London 5 days' work setting This is a temporary contract role until March 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a five-month duration with a possible extension offering 5 days in office work setting and a London location. (Canary Wharf) Job Description: This is a brilliant opportunity for candidates to work as an admin officer on behalf of our client. East London Family Court as an Administrative Office to support the admin team by processing family work and data input, case creation, orders, court clerking, correspondence and any other family work task including general admin duties Key Responsibilities: Administration Preparing papers and files for court, tribunals, hearings and meetings Producing court/tribunal documents General photocopying and filing Creating and updating records on in-house computer system and data input Post opening and dispatch Booking, preparing and organising meeting rooms, supporting training courses and other group activities Preparing meeting agenda, joining instructions, handouts etc Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date Assisting court users, supporting listing and rota management, checking files Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Handling counter (face to face), written and telephone enquiries To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles Processing Casework Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracy Checking and Verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures Ensuring compliance and administration documentation meet quality standards Role holders may be required to cross check and validate work completed by colleagues Collecting and Assembling Information For returns, results, accounts, statements, warrants, statistical analysis, reports etc Work may require interpretation of source materials, preparation of bundles, chasing Role holders will need to modify and adjust information and make decisions to allow work to be completed Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Graduate Sales Development Representative - Legal AI Software Solutions £25k basic salary + generous uncapped commission giving minimum first year £35K Plus - Perks with Panache! 26 days holiday 10 wellbeing days £400 annual wellbeing fund Quarterly lunches Monthly competitions with incentive prizes Massages Free breakfast Treehouse in the office! Working in the UK and lucrative US markets AI-Led Legal Tech software organisation with amazing trendy offices in Manchester city centre Genuine opportunity to work in their Boston USA office Unlock Your Potential! Exciting Opportunity in Manchester's Legal Tech Scene! If the prospect of advancing your professional path with a company dedicated to internal growth and unwavering commitment to gender equality in AI-powered software solutions excites you, and if you aspire to follow in the footsteps of business trailblazers like Grace Beverley Michelle Dewberry and Karren Brady then you've found your ideal destination! Celsius are delighted to be representing one of the global top 3 AI-led legal software solutions organisations! Leading the charge in a rapidly growing market, our client's pioneering Contract Lifecycle Management (CLM) solution, driven by AI, data finesse, and cutting-edge technology, streamlines legal processes for esteemed industry leaders like Fujifilm, Huel, and Moonpig. What's In Store? Calling Sales Trailblazers: We're on the lookout for sales-focussed, resilient, and ambitious graduates to join our client s dynamic sales team. Accelerate Your Career: Envision yourself in a senior role within 9-12 months, mentored by industry stalwarts - the VP of Business Development and Chief Revenue Officer. Conquer the UK/USA Markets: Play a pivotal role in expanding brand presence in both the UK and USA markets. You'll forge a business pipeline in your assigned territory and make an impact on an international scale. Four of the recently successful graduates from the Manchester HQ are currently working in the new Boston office, and so can you! Daily Triumphs: Achieve daily targets with calls, emails, and LinkedIn prowess, witnessing your efforts propel the company to new heights. Ready for a Career Revolution? Don't miss this opportunity to be part of something truly exciting! Reach out today and ignite your journey with us.
Dec 06, 2025
Full time
Graduate Sales Development Representative - Legal AI Software Solutions £25k basic salary + generous uncapped commission giving minimum first year £35K Plus - Perks with Panache! 26 days holiday 10 wellbeing days £400 annual wellbeing fund Quarterly lunches Monthly competitions with incentive prizes Massages Free breakfast Treehouse in the office! Working in the UK and lucrative US markets AI-Led Legal Tech software organisation with amazing trendy offices in Manchester city centre Genuine opportunity to work in their Boston USA office Unlock Your Potential! Exciting Opportunity in Manchester's Legal Tech Scene! If the prospect of advancing your professional path with a company dedicated to internal growth and unwavering commitment to gender equality in AI-powered software solutions excites you, and if you aspire to follow in the footsteps of business trailblazers like Grace Beverley Michelle Dewberry and Karren Brady then you've found your ideal destination! Celsius are delighted to be representing one of the global top 3 AI-led legal software solutions organisations! Leading the charge in a rapidly growing market, our client's pioneering Contract Lifecycle Management (CLM) solution, driven by AI, data finesse, and cutting-edge technology, streamlines legal processes for esteemed industry leaders like Fujifilm, Huel, and Moonpig. What's In Store? Calling Sales Trailblazers: We're on the lookout for sales-focussed, resilient, and ambitious graduates to join our client s dynamic sales team. Accelerate Your Career: Envision yourself in a senior role within 9-12 months, mentored by industry stalwarts - the VP of Business Development and Chief Revenue Officer. Conquer the UK/USA Markets: Play a pivotal role in expanding brand presence in both the UK and USA markets. You'll forge a business pipeline in your assigned territory and make an impact on an international scale. Four of the recently successful graduates from the Manchester HQ are currently working in the new Boston office, and so can you! Daily Triumphs: Achieve daily targets with calls, emails, and LinkedIn prowess, witnessing your efforts propel the company to new heights. Ready for a Career Revolution? Don't miss this opportunity to be part of something truly exciting! Reach out today and ignite your journey with us.
Chief Financial Officer Location: Recruiting across the BN and RH postcodes. Salary: £810 per day Whats the opportunity? If youre a top quality Chief Financial Officer / Finance Director whos frustrated and fed up with the confines of a normal corporate life and youre looking for something different, or youre an independent CFO whos already made the break from corporate life, or a working or returnin click apply for full job details
Dec 06, 2025
Full time
Chief Financial Officer Location: Recruiting across the BN and RH postcodes. Salary: £810 per day Whats the opportunity? If youre a top quality Chief Financial Officer / Finance Director whos frustrated and fed up with the confines of a normal corporate life and youre looking for something different, or youre an independent CFO whos already made the break from corporate life, or a working or returnin click apply for full job details
We have an exciting new job opportunity for an Admin Officer to join our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. This is a full-time temporary role working via Brook Street for HMCTS for an ongoing 4 months with a view to extending the contract further . The responsibilities of the role will include: Located in Feltham, West London. Duties: Preparing papers and files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Clerking family courts, tribunals and hearings, ensuring papers and materials are available and up to date To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file Will be strictly working in the office, not working from home Skills required: Good excel skills Good organisation skills Good attitude Ability to communicate efficiently via telephone, email etc and to remote workforce Ability to work on own initiative Salary: 15.59 p/h (with benefits of pension scheme and holiday. Hours: 37 hours per week, Monday to Friday , 09:00-17:00 A DBS check will be needed before you can start this role, we will process this for you. if you are successful you will be subject to security checks which take approximately 2-3 weeks to process. All start dates are pending the completion of checks. If you have excellent organisational skills, data entry skills and an administrative background then do not delay and apply today! Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Dec 06, 2025
Seasonal
We have an exciting new job opportunity for an Admin Officer to join our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. This is a full-time temporary role working via Brook Street for HMCTS for an ongoing 4 months with a view to extending the contract further . The responsibilities of the role will include: Located in Feltham, West London. Duties: Preparing papers and files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Clerking family courts, tribunals and hearings, ensuring papers and materials are available and up to date To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file Will be strictly working in the office, not working from home Skills required: Good excel skills Good organisation skills Good attitude Ability to communicate efficiently via telephone, email etc and to remote workforce Ability to work on own initiative Salary: 15.59 p/h (with benefits of pension scheme and holiday. Hours: 37 hours per week, Monday to Friday , 09:00-17:00 A DBS check will be needed before you can start this role, we will process this for you. if you are successful you will be subject to security checks which take approximately 2-3 weeks to process. All start dates are pending the completion of checks. If you have excellent organisational skills, data entry skills and an administrative background then do not delay and apply today! Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Role: Head of Payroll and Pensions Location: South-East London Duration: Permanent Salary: up to 79,629 Sellick Partnership are currently recruiting for a Head of Payroll and Pensions to join our client based in South-East London on a permanent basis, working on a hybrid basis. The ideal candidate will be the strategic lead and responsible for the organisation's payroll and pensions services. As a member of the leadership team, you will contribute to the overall leadership and management of the function. The Head of Payroll and Pensions will set the direction, develop and manage an efficient, effective and responsive payroll and pensions service. The duties of the Head of Payroll and Pensions include: Developing and management full suite of payroll and pensions processes that ensure compliance with relevant policies and regulatory requirements whilst still prioritising the customer experience Leading, managing and developing the payroll and pensions administration teams to ensure efficient and effective performance, customer service and delivery, taking proactive and remedial action when necessary Being responsible for the implementation of systems of control over payments or amendments to system data to minimise losses from error or fraud and to be accountable for meeting all statutory or scheme deadlines, to avoid prosecution and fines, including on behalf of external clients Ensuring managers, employees and outsourced service providers receive an effective and efficient payroll and pensions administration service. Taking steps to minimise overpayments and exercise recovery action when unavoidable Understanding all proposed legislative changes, brief senior HR and Finance Officers, interpret and implement complex legislation for both payroll and pensions administration Maintaining the organisation's policies and discretions, securing approval for any changes through relevant Committees Being an authorised signatory responsible for emergency, manual and electronic payments and payment files for the organisations bank in relation to payroll and pension payments Being responsible for advice under the Internal Disputes resolution procedure, deal with appeals to The Pensions Regulator / Local Government Ombudsman. Represent the Council at Employment Tribunal Hearings. The Head of Payroll and Pensions ideally should have: Experience within a local government organisation would be beneficial Experience within a similar role is essential Experience with Oracle Cloud system would be beneficial Experience with Teachers MCR pension scheme, and LGPS schemes is essential Experience in line management The Head of Payroll and Pensions will need to have excellent communication skills and effectively be able to communicate to stakeholders of all levels. Furthermore, the ideal candidate will have an impeccable eye for detail and accuracy to ensure all workload is carried out effectively and efficiently. They will also need to able to prioritise their workload and be efficient and effective to meet unpredictable deadlines and deal with conflicting demands, whilst working in a high-pressured environment. If you believe that you are well-suited to this excellent opportunity of Head of Payroll and Pensions, please apply directly at Sellick Partnership or contact Charlotte for more information. The closing date for CVs is Monday 8th December by 10am. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Dec 04, 2025
Full time
Role: Head of Payroll and Pensions Location: South-East London Duration: Permanent Salary: up to 79,629 Sellick Partnership are currently recruiting for a Head of Payroll and Pensions to join our client based in South-East London on a permanent basis, working on a hybrid basis. The ideal candidate will be the strategic lead and responsible for the organisation's payroll and pensions services. As a member of the leadership team, you will contribute to the overall leadership and management of the function. The Head of Payroll and Pensions will set the direction, develop and manage an efficient, effective and responsive payroll and pensions service. The duties of the Head of Payroll and Pensions include: Developing and management full suite of payroll and pensions processes that ensure compliance with relevant policies and regulatory requirements whilst still prioritising the customer experience Leading, managing and developing the payroll and pensions administration teams to ensure efficient and effective performance, customer service and delivery, taking proactive and remedial action when necessary Being responsible for the implementation of systems of control over payments or amendments to system data to minimise losses from error or fraud and to be accountable for meeting all statutory or scheme deadlines, to avoid prosecution and fines, including on behalf of external clients Ensuring managers, employees and outsourced service providers receive an effective and efficient payroll and pensions administration service. Taking steps to minimise overpayments and exercise recovery action when unavoidable Understanding all proposed legislative changes, brief senior HR and Finance Officers, interpret and implement complex legislation for both payroll and pensions administration Maintaining the organisation's policies and discretions, securing approval for any changes through relevant Committees Being an authorised signatory responsible for emergency, manual and electronic payments and payment files for the organisations bank in relation to payroll and pension payments Being responsible for advice under the Internal Disputes resolution procedure, deal with appeals to The Pensions Regulator / Local Government Ombudsman. Represent the Council at Employment Tribunal Hearings. The Head of Payroll and Pensions ideally should have: Experience within a local government organisation would be beneficial Experience within a similar role is essential Experience with Oracle Cloud system would be beneficial Experience with Teachers MCR pension scheme, and LGPS schemes is essential Experience in line management The Head of Payroll and Pensions will need to have excellent communication skills and effectively be able to communicate to stakeholders of all levels. Furthermore, the ideal candidate will have an impeccable eye for detail and accuracy to ensure all workload is carried out effectively and efficiently. They will also need to able to prioritise their workload and be efficient and effective to meet unpredictable deadlines and deal with conflicting demands, whilst working in a high-pressured environment. If you believe that you are well-suited to this excellent opportunity of Head of Payroll and Pensions, please apply directly at Sellick Partnership or contact Charlotte for more information. The closing date for CVs is Monday 8th December by 10am. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Company Description Heard of us? We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description We would love to welcome you to our York office, whether you're at the start of your career or looking for your next challenge. Full training for any role will be provided, and we can offer full study support for either CICM or AAT.Whilst experience in a credit or risk management role may be an advantage, the right attitude is the most important quality. We are keen to hear from you whatever stage you are at in your credit career. What would your day to day look like? New application processing involving the gathering of key information to ensure we are making sound, well informed, judgemental decisions. Drive and determination to ensure delivery of all agreed individual KPI's: Ensure individual delivery of agreed service standards for the Vetting operations - Percentage of final stated decisions within 1-2 days - Decisions per day. Number of pended applications (within Credit control). Identify opportunities to innovate (systems and processes) to improve risk mitigation, approval rate or productivity. Developing and maintaining good relationships with key stakeholders across the business. Departmental and Business integration Actively engage in relevant and appropriate opportunities for cross-department working to build relationships & share knowledge. Participate in meetings and projects with wider credit team to continually improve department performance. Use exposure to different areas of credit and businesses / products to share good ideas and approaches across the team and improve the processes and systems as a result. Individual Management Manage individual performance to achieve credit underwriting standards. Manage credit underwriting to ensure Dept SLAs are maintained. Keep accurate and complete records of all cases underwritten within systems. Escalation of accounts and issues as required. Manage the Account Managers expectations to minimize escalated calls. Assist the overall Credit Dept in managing bad debt charge by ensuring detailed underwriting and risk is completed. Qualifications Positive attitude and ability to work well as part of a team. Ability to communicate at all levels and engage with stakeholders across the business. Prioritise and manage own workloads. Good eye for detail. Flexible approach and attitude. Experience in a similar role is desirable, but not essential. Additional Information A friendly culture that mirrors our proposition to our customers. A fast-growing organisation that defines itself as being agile and innovative A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively, with a good range of core benefits and bonus potential. Still Curious? If you feel we are a good match for each other, you can apply online now! If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via . Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
Oct 29, 2025
Full time
Company Description Heard of us? We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description We would love to welcome you to our York office, whether you're at the start of your career or looking for your next challenge. Full training for any role will be provided, and we can offer full study support for either CICM or AAT.Whilst experience in a credit or risk management role may be an advantage, the right attitude is the most important quality. We are keen to hear from you whatever stage you are at in your credit career. What would your day to day look like? New application processing involving the gathering of key information to ensure we are making sound, well informed, judgemental decisions. Drive and determination to ensure delivery of all agreed individual KPI's: Ensure individual delivery of agreed service standards for the Vetting operations - Percentage of final stated decisions within 1-2 days - Decisions per day. Number of pended applications (within Credit control). Identify opportunities to innovate (systems and processes) to improve risk mitigation, approval rate or productivity. Developing and maintaining good relationships with key stakeholders across the business. Departmental and Business integration Actively engage in relevant and appropriate opportunities for cross-department working to build relationships & share knowledge. Participate in meetings and projects with wider credit team to continually improve department performance. Use exposure to different areas of credit and businesses / products to share good ideas and approaches across the team and improve the processes and systems as a result. Individual Management Manage individual performance to achieve credit underwriting standards. Manage credit underwriting to ensure Dept SLAs are maintained. Keep accurate and complete records of all cases underwritten within systems. Escalation of accounts and issues as required. Manage the Account Managers expectations to minimize escalated calls. Assist the overall Credit Dept in managing bad debt charge by ensuring detailed underwriting and risk is completed. Qualifications Positive attitude and ability to work well as part of a team. Ability to communicate at all levels and engage with stakeholders across the business. Prioritise and manage own workloads. Good eye for detail. Flexible approach and attitude. Experience in a similar role is desirable, but not essential. Additional Information A friendly culture that mirrors our proposition to our customers. A fast-growing organisation that defines itself as being agile and innovative A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively, with a good range of core benefits and bonus potential. Still Curious? If you feel we are a good match for each other, you can apply online now! If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via . Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
WORKING WITH US A School That Inspires Excellence We are an 11-18 academy with a thriving Sixth Form, set in a modern, welcoming building designed to ignite curiosity and ambition. In February 2024, Ofsted rated us 'Outstanding' in every category, stating: "Pupils benefit hugely from attending this remarkable school. Staff and leaders' sky-high expectations are immediately evident in pupils' scholarly demeanour. The school and trust have created a centre of true excellence. Pupils experience an extraordinary education at Harris Academy Ockendon." But what truly defines us is our culture. We help our students and staff dream bigger than they ever thought possible and support them in turning those dreams into reality. At HAOC, three values shape everything we do: Work Hard. Be Kind. Take Responsibility. These are not just words; they are the foundation of a school where people feel valued, supported, and inspired to be their best. A Leadership Team That Believes in You Our Principal, Ms Jo Rainey, is a leader who believes in transformation. Originally from Belfast, Jo took over at Ockendon in 2018, turning it from one of the lowest-performing schools in the country to one of the very best. With a strong sense of integrity, deep passion for student success, and unwavering commitment to staff and students, Jo has built a school that people want to be part of. Our Acting Assistant Director, George McMillan, knows that no school is beyond success and no child is beyond achievement. Originally from Glasgow, he has led several schools within the Harris Federation to excellence and Harris Academy Greenwich to world class status twice over, proving that high expectations, great teaching, and an ambitious culture can change lives. Together at HAOC, Jo and George have created more than just a school, they've built a thriving community where students flourish and staff grow, finding purpose, progression, and fulfilment in their careers. This is a true centre of excellence, where every student is empowered to reach their full potential and every educator is supported to lead, innovate, and inspire. Why Join Us? A high-achieving, inspiring 11-18 academy with a Sixth Form full of ambitious young people. A stunning, modern school building that provides an exceptional learning and working environment. An unbeatable location, just outside the M25, attracting staff from across Essex and London. Many of our team travel from Kent, Surrey, Southeast, and Central London because they love the school so much! A supportive, well-balanced working culture, where your professional growth matters, but so does your well-being. The backing of the Harris Federation, one of the most successful school groups in the country, while maintaining a unique and vibrant school identity. The Harris Federation serves some of the most challenged areas in London and Essex, proving that education can change lives. While we share a collective mission, each Harris school has its own culture, its own identity, and its own way of making a difference. Perhaps Harris Academy Ockendon is the school you've been looking for. If you're ready to be part of something extraordinary, we'd love to hear from you. Visits and Pre-Application Meetings We warmly welcome prospective applicants to arrange a tour of the academy and a pre-application meeting with the Principal. These are available upon request between 22nd September 2025 and 1st October 2025. To arrange a visit, please contact Julie Leedham, HR Officer, via email at or by calling . We are looking for a Vice Principal to join us at Harris Academy Ockendon - A School That Transforms Lives! At Harris Academy Ockendon, we are passionate about three things: Creating a remarkable school for the community we serve - a place where students are inspired, challenged, and supported to grow into well-rounded, ambitious, and successful young people, ready to put a ding in the universe. Your path to professional excellence - we believe in nurturing talent, growing together, and empowering futures. Just as we are dedicated to our students, we are equally committed to ensuring our staff thrive and have the support and opportunities they need to succeed. Work-life balance matters - being an exceptional school should not come at the cost of well-being. HAOC is a life-friendly school where teaching and leading with balance is a priority. At HAOC work fits your life. Being great at number 1 and number 2 should not mean we can't do number 3!" MAIN AREAS OF RESPONSIBILITY We are happy to negotiate individual responsibilities with you, but these could involve: Overseeing the strategic management of data, assessment and target setting (including reporting achievement data to governors and external bodies as required), working with the Principal to set challenging and aspirational whole academy targets. Leading on teaching, learning and assessment across the academy, providing the necessary Professional Learning opportunities to ensure the highest of standards are maintained in the classroom and in student outcomes. Leading on effective behaviour and inclusion, ensuring that the needs of all students are met within and beyond the classroom. As a member of the Academy Leadership Group, you will need to meet these general expectations: To collaborate to build and realise the shared vision of excellence and high standards To play a major role in determining strategy To contribute actively towards the formulation and implementation of all academy policies and procedures To agree challenging subject targets, and ensure rigorous monitoring, evaluation and review of progress towards these To ensure high quality teaching and learning in line managed faculties To manage delegated budgets effectively To attend academy leadership meetings To engage in the process of appointing new staff To participate in duties lunch/break/before and after school To contribute to assemblies To share in the management of student disciplinary incidents To actively participate in the monitoring, evaluation and review of teaching and learning in line managed faculties WHAT WE ARE LOKKING FOR We would like to hear from you if you have: QTS and a good undergraduate degree (or equivalent) Minimum of three years' experience at senior leadership level, at least once as a deputy/ Vice Principal Experience of delivering high quality INSET to teaching staff Proven success in raising achievement as a subject leader across at least two key stages Evidence of leading, supporting and managing others, both individuals and teams, ensuring high quality performance Successful experience of processes of monitoring, evaluation and review Good level of ICT skills and experience of how new technologies can be used to raise achievement Recent experience of involvement in innovative curriculum development Experience of presenting to a wide audience Ideas of how Language, Literacy and Numeracy can be used across the curriculum to raise standards Experience of embedding innovative strategies for improving teaching and learning in a whole school situation Experience of managing and implementing change successfully at whole school level Experience of using coaching as a model for ensuring on going professional development particularly with subject leaders WHAT WE CAN OFFER YOU Senior Leader Development With Harris, you will join a large network of likeminded senior leaders and have opportunities to learn from colleagues who are some of the best senior leaders in the country. Our senior leaders can benefit from tailored professional development programmes via the Harris Institute of Teaching and Leadership which will enable you to develop your pedagogy, leadership skills and drive school improvement. Supported by experienced mentors, you can access national professional qualifications and draw on expert knowledge from dedicated subject consultants who offer invaluable subject and curriculum insight. Flexible Working We are committed to fostering a positive and supportive working environment for our staff, recognising that achieving a balance between professional and personal responsibilities is essential. We understand that each individual's circumstances are unique, which is why we offer flexible working options that can be adapted to meet the needs of both the academy and our employees. Benefits In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Teachers Pension Scheme, a Wellbeing Cash Plan, Employee Assistance Programme, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. . click apply for full job details
Oct 06, 2025
Full time
WORKING WITH US A School That Inspires Excellence We are an 11-18 academy with a thriving Sixth Form, set in a modern, welcoming building designed to ignite curiosity and ambition. In February 2024, Ofsted rated us 'Outstanding' in every category, stating: "Pupils benefit hugely from attending this remarkable school. Staff and leaders' sky-high expectations are immediately evident in pupils' scholarly demeanour. The school and trust have created a centre of true excellence. Pupils experience an extraordinary education at Harris Academy Ockendon." But what truly defines us is our culture. We help our students and staff dream bigger than they ever thought possible and support them in turning those dreams into reality. At HAOC, three values shape everything we do: Work Hard. Be Kind. Take Responsibility. These are not just words; they are the foundation of a school where people feel valued, supported, and inspired to be their best. A Leadership Team That Believes in You Our Principal, Ms Jo Rainey, is a leader who believes in transformation. Originally from Belfast, Jo took over at Ockendon in 2018, turning it from one of the lowest-performing schools in the country to one of the very best. With a strong sense of integrity, deep passion for student success, and unwavering commitment to staff and students, Jo has built a school that people want to be part of. Our Acting Assistant Director, George McMillan, knows that no school is beyond success and no child is beyond achievement. Originally from Glasgow, he has led several schools within the Harris Federation to excellence and Harris Academy Greenwich to world class status twice over, proving that high expectations, great teaching, and an ambitious culture can change lives. Together at HAOC, Jo and George have created more than just a school, they've built a thriving community where students flourish and staff grow, finding purpose, progression, and fulfilment in their careers. This is a true centre of excellence, where every student is empowered to reach their full potential and every educator is supported to lead, innovate, and inspire. Why Join Us? A high-achieving, inspiring 11-18 academy with a Sixth Form full of ambitious young people. A stunning, modern school building that provides an exceptional learning and working environment. An unbeatable location, just outside the M25, attracting staff from across Essex and London. Many of our team travel from Kent, Surrey, Southeast, and Central London because they love the school so much! A supportive, well-balanced working culture, where your professional growth matters, but so does your well-being. The backing of the Harris Federation, one of the most successful school groups in the country, while maintaining a unique and vibrant school identity. The Harris Federation serves some of the most challenged areas in London and Essex, proving that education can change lives. While we share a collective mission, each Harris school has its own culture, its own identity, and its own way of making a difference. Perhaps Harris Academy Ockendon is the school you've been looking for. If you're ready to be part of something extraordinary, we'd love to hear from you. Visits and Pre-Application Meetings We warmly welcome prospective applicants to arrange a tour of the academy and a pre-application meeting with the Principal. These are available upon request between 22nd September 2025 and 1st October 2025. To arrange a visit, please contact Julie Leedham, HR Officer, via email at or by calling . We are looking for a Vice Principal to join us at Harris Academy Ockendon - A School That Transforms Lives! At Harris Academy Ockendon, we are passionate about three things: Creating a remarkable school for the community we serve - a place where students are inspired, challenged, and supported to grow into well-rounded, ambitious, and successful young people, ready to put a ding in the universe. Your path to professional excellence - we believe in nurturing talent, growing together, and empowering futures. Just as we are dedicated to our students, we are equally committed to ensuring our staff thrive and have the support and opportunities they need to succeed. Work-life balance matters - being an exceptional school should not come at the cost of well-being. HAOC is a life-friendly school where teaching and leading with balance is a priority. At HAOC work fits your life. Being great at number 1 and number 2 should not mean we can't do number 3!" MAIN AREAS OF RESPONSIBILITY We are happy to negotiate individual responsibilities with you, but these could involve: Overseeing the strategic management of data, assessment and target setting (including reporting achievement data to governors and external bodies as required), working with the Principal to set challenging and aspirational whole academy targets. Leading on teaching, learning and assessment across the academy, providing the necessary Professional Learning opportunities to ensure the highest of standards are maintained in the classroom and in student outcomes. Leading on effective behaviour and inclusion, ensuring that the needs of all students are met within and beyond the classroom. As a member of the Academy Leadership Group, you will need to meet these general expectations: To collaborate to build and realise the shared vision of excellence and high standards To play a major role in determining strategy To contribute actively towards the formulation and implementation of all academy policies and procedures To agree challenging subject targets, and ensure rigorous monitoring, evaluation and review of progress towards these To ensure high quality teaching and learning in line managed faculties To manage delegated budgets effectively To attend academy leadership meetings To engage in the process of appointing new staff To participate in duties lunch/break/before and after school To contribute to assemblies To share in the management of student disciplinary incidents To actively participate in the monitoring, evaluation and review of teaching and learning in line managed faculties WHAT WE ARE LOKKING FOR We would like to hear from you if you have: QTS and a good undergraduate degree (or equivalent) Minimum of three years' experience at senior leadership level, at least once as a deputy/ Vice Principal Experience of delivering high quality INSET to teaching staff Proven success in raising achievement as a subject leader across at least two key stages Evidence of leading, supporting and managing others, both individuals and teams, ensuring high quality performance Successful experience of processes of monitoring, evaluation and review Good level of ICT skills and experience of how new technologies can be used to raise achievement Recent experience of involvement in innovative curriculum development Experience of presenting to a wide audience Ideas of how Language, Literacy and Numeracy can be used across the curriculum to raise standards Experience of embedding innovative strategies for improving teaching and learning in a whole school situation Experience of managing and implementing change successfully at whole school level Experience of using coaching as a model for ensuring on going professional development particularly with subject leaders WHAT WE CAN OFFER YOU Senior Leader Development With Harris, you will join a large network of likeminded senior leaders and have opportunities to learn from colleagues who are some of the best senior leaders in the country. Our senior leaders can benefit from tailored professional development programmes via the Harris Institute of Teaching and Leadership which will enable you to develop your pedagogy, leadership skills and drive school improvement. Supported by experienced mentors, you can access national professional qualifications and draw on expert knowledge from dedicated subject consultants who offer invaluable subject and curriculum insight. Flexible Working We are committed to fostering a positive and supportive working environment for our staff, recognising that achieving a balance between professional and personal responsibilities is essential. We understand that each individual's circumstances are unique, which is why we offer flexible working options that can be adapted to meet the needs of both the academy and our employees. Benefits In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Teachers Pension Scheme, a Wellbeing Cash Plan, Employee Assistance Programme, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. . click apply for full job details
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Position: Full-time temporary Administration Officer Location: Burnley Contract: 3 months with the possibility of extending Working Hours: 37 per week Mon-Fri Pay rate: £12.36 per hour Job Description: Criminal Fines Collection and Enforcement (Enforcement) is a key function within HM Courts and Tribunal Service (HMCTS). Enforcement employs approximately 1,500 staff across 50 locations in England and Wales. We are responsible for making sure convicted parties comply with fines and other financial penalties imposed by the criminal courts. This department is also responsible for compliance with Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces. Duties will include but not be limited to: You will confidently answer a range of telephone enquiries for the Criminal Fines Team Creating and updating records on internal systems Data input Drafting standard letters and court documents Assisting court users with general queries You will need to be able to be empathetic towards our customers and work with us to solve problems. Other administration duties as and when required. Training will be provided on internal systems. Requirements: Able to follow well established processes and detailed instructions. Strong administration skills with proficiency in Microsoft Office packages Excellent communication skills, both written and verbal. Benefits: Weekly pay, holiday and pension scheme Location accessible by car, train or bus Application Process: If you are interested in this position, please apply online with your CV in WORD format. Important: Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Oct 01, 2025
Full time
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Position: Full-time temporary Administration Officer Location: Burnley Contract: 3 months with the possibility of extending Working Hours: 37 per week Mon-Fri Pay rate: £12.36 per hour Job Description: Criminal Fines Collection and Enforcement (Enforcement) is a key function within HM Courts and Tribunal Service (HMCTS). Enforcement employs approximately 1,500 staff across 50 locations in England and Wales. We are responsible for making sure convicted parties comply with fines and other financial penalties imposed by the criminal courts. This department is also responsible for compliance with Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces. Duties will include but not be limited to: You will confidently answer a range of telephone enquiries for the Criminal Fines Team Creating and updating records on internal systems Data input Drafting standard letters and court documents Assisting court users with general queries You will need to be able to be empathetic towards our customers and work with us to solve problems. Other administration duties as and when required. Training will be provided on internal systems. Requirements: Able to follow well established processes and detailed instructions. Strong administration skills with proficiency in Microsoft Office packages Excellent communication skills, both written and verbal. Benefits: Weekly pay, holiday and pension scheme Location accessible by car, train or bus Application Process: If you are interested in this position, please apply online with your CV in WORD format. Important: Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Admin Officer - Swansea Crown Court Brook Street have a great opportunity to work with the Ministry of Justice on a temporary basis at Swansea Crown Court. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you. Temporary Administrative Officer - Public Sector (HMCTS) Location: Swansea, South Wales Hours: Full-time, Monday to Friday Pay rate: £12.36 per hour (rising to £12.56 per hour) Contract: Temporary ongoing Clearance required: Basic DBS ON SITE ONLY The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Key responsibilities: Administration Preparing papers and/or digital files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects. To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles. Processing casework Including standard documentation and information, court orders, claims, fines and fees Resulting courts accurately, interpreting accurately the information needed on a court file To work to workload targets in terms of throughput and accuracy. Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may have to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as needed Undertaking calculations Produce basic statistical analysis reports and where needed, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate effectively and work with all court staff, Judiciary and internal and external stakeholders. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that
Oct 01, 2025
Full time
Admin Officer - Swansea Crown Court Brook Street have a great opportunity to work with the Ministry of Justice on a temporary basis at Swansea Crown Court. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you. Temporary Administrative Officer - Public Sector (HMCTS) Location: Swansea, South Wales Hours: Full-time, Monday to Friday Pay rate: £12.36 per hour (rising to £12.56 per hour) Contract: Temporary ongoing Clearance required: Basic DBS ON SITE ONLY The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Key responsibilities: Administration Preparing papers and/or digital files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects. To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles. Processing casework Including standard documentation and information, court orders, claims, fines and fees Resulting courts accurately, interpreting accurately the information needed on a court file To work to workload targets in terms of throughput and accuracy. Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may have to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as needed Undertaking calculations Produce basic statistical analysis reports and where needed, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate effectively and work with all court staff, Judiciary and internal and external stakeholders. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that
Admin Officer - Port Talbot Justice Centre Brook Street have a great opportunity to work with the Ministry of Justice on a temporary basis at Port Talbot Justice Centre. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you. Temporary Administrative Officer - Public Sector (HMCTS) Location: Port Talbot, South Wales Hours: Full-time, Monday to Friday Pay rate: £12.36 per hour (rising to £12.56 per hour) Contract: Temporary - currently running to 31/03/2026 Clearance required: Basic DBS ON SITE ONLY The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Key responsibilities: Administration Preparing papers and/or digital files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects. To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles. Processing casework Including standard documentation and information, court orders, claims, fines and fees Resulting courts accurately, interpreting accurately the information needed on a court file To work to workload targets in terms of throughput and accuracy. Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may have to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as needed Undertaking calculations Produce basic statistical analysis reports and where needed, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate effectively and work with all court staff, Judiciary and internal and external stakeholders. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to registe
Oct 01, 2025
Full time
Admin Officer - Port Talbot Justice Centre Brook Street have a great opportunity to work with the Ministry of Justice on a temporary basis at Port Talbot Justice Centre. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you. Temporary Administrative Officer - Public Sector (HMCTS) Location: Port Talbot, South Wales Hours: Full-time, Monday to Friday Pay rate: £12.36 per hour (rising to £12.56 per hour) Contract: Temporary - currently running to 31/03/2026 Clearance required: Basic DBS ON SITE ONLY The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Key responsibilities: Administration Preparing papers and/or digital files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects. To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles. Processing casework Including standard documentation and information, court orders, claims, fines and fees Resulting courts accurately, interpreting accurately the information needed on a court file To work to workload targets in terms of throughput and accuracy. Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may have to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as needed Undertaking calculations Produce basic statistical analysis reports and where needed, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate effectively and work with all court staff, Judiciary and internal and external stakeholders. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to registe
Admin Officer - Exeter Brook Street have a great opportunity to work with the Ministry of Justice on a temporary basis in Exeter. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you. Full time position (37 hours) Monday - FridayPay - £12.36 for the first 12 weeks and increasing to £12.53 thereafter Temporary - currently running until 31/03/2026 (possibility of further extensions will be confirmed 1 month before) ON SITE ONLY Start date: As soon as possible, delays as DBS clearance required. The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Key responsibilities: Administration Preparing papers and/or digital files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc Drafting standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects. To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles. Processing casework Including standard documentation and information, court orders, claims, fines and fees Resulting courts accurately, interpreting accurately the information needed on a court file To work to workload targets in terms of throughput and accuracy. Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may have to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as needed Undertaking calculations Produce basic statistical analysis reports and where needed, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate effectively and work with all court staff, Judiciary and internal and external stakeholders. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Essential Skills & Criteria: Strong customer focus and service skills Experience of working in an administrative role in a customer focussed environment Proficient with IT and Microsoft Software packages Excellent communication and organisational skills Customer Service and Administrative skills Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate wit
Oct 01, 2025
Full time
Admin Officer - Exeter Brook Street have a great opportunity to work with the Ministry of Justice on a temporary basis in Exeter. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you. Full time position (37 hours) Monday - FridayPay - £12.36 for the first 12 weeks and increasing to £12.53 thereafter Temporary - currently running until 31/03/2026 (possibility of further extensions will be confirmed 1 month before) ON SITE ONLY Start date: As soon as possible, delays as DBS clearance required. The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Key responsibilities: Administration Preparing papers and/or digital files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc Drafting standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects. To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles. Processing casework Including standard documentation and information, court orders, claims, fines and fees Resulting courts accurately, interpreting accurately the information needed on a court file To work to workload targets in terms of throughput and accuracy. Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may have to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as needed Undertaking calculations Produce basic statistical analysis reports and where needed, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate effectively and work with all court staff, Judiciary and internal and external stakeholders. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Essential Skills & Criteria: Strong customer focus and service skills Experience of working in an administrative role in a customer focussed environment Proficient with IT and Microsoft Software packages Excellent communication and organisational skills Customer Service and Administrative skills Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate wit
Admin Officer - Cardiff Magistrates Court Brook Street have a great opportunity to work with the Ministry of Justice on a temporary basis at Cardiff Magistrates Court. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you. Full time position (37 hours) Monday - FridayPay - £12.36 for the first 12 weeks and increasing to £12.53 thereafter Temporary - currently running until 31/03/2026 (possibility of further extensions will be confirmed 1 month before) ON SITE ONLY Start date: As soon as possible, delays as DBS clearance required. The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Key responsibilities: Administration Preparing papers and/or digital files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc Drafting standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects. To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles. Processing casework Including standard documentation and information, court orders, claims, fines and fees Resulting courts accurately, interpreting accurately the information needed on a court file To work to workload targets in terms of throughput and accuracy. Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may have to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as needed Undertaking calculations Produce basic statistical analysis reports and where needed, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate effectively and work with all court staff, Judiciary and internal and external stakeholders. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Essential Skills & Criteria: Strong customer focus and service skills Experience of working in an administrative role in a customer focussed environment Proficient with IT and Microsoft Software packages Excellent communication and organisational skills Customer Service and Administrative skills Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award
Oct 01, 2025
Full time
Admin Officer - Cardiff Magistrates Court Brook Street have a great opportunity to work with the Ministry of Justice on a temporary basis at Cardiff Magistrates Court. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you. Full time position (37 hours) Monday - FridayPay - £12.36 for the first 12 weeks and increasing to £12.53 thereafter Temporary - currently running until 31/03/2026 (possibility of further extensions will be confirmed 1 month before) ON SITE ONLY Start date: As soon as possible, delays as DBS clearance required. The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Key responsibilities: Administration Preparing papers and/or digital files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc Drafting standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects. To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles. Processing casework Including standard documentation and information, court orders, claims, fines and fees Resulting courts accurately, interpreting accurately the information needed on a court file To work to workload targets in terms of throughput and accuracy. Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may have to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as needed Undertaking calculations Produce basic statistical analysis reports and where needed, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate effectively and work with all court staff, Judiciary and internal and external stakeholders. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Essential Skills & Criteria: Strong customer focus and service skills Experience of working in an administrative role in a customer focussed environment Proficient with IT and Microsoft Software packages Excellent communication and organisational skills Customer Service and Administrative skills Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award
Admin Officer Brook street currently has a fantastic opportunity to work with the Ministry of Justice as an Admin officer for their Crown court working from either their Taunton Magistrates site or North Somerset Court House. If you feel this position would be suited to you, please apply direct.Full time position (37 hours) Monday - FridayPay - £12.36 for the first 12 weeks and increasing to £12.53 thereafter Purpose of this position: Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS) Key Duties include but are not limited to: Administration Preparing papers and files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc.Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date Assisting court users, supporting listing and rota management, checking files Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S rolesProcessing casework Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracyChecking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may be required to cross check and validate work completed by colleagues.Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as requiredUndertaking calculations Produce basic statistical analysis reports and where required, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possibleCommunicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Skills and qualifications: 5 GCSE passes (or equivalent) grades A -C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Oct 01, 2025
Full time
Admin Officer Brook street currently has a fantastic opportunity to work with the Ministry of Justice as an Admin officer for their Crown court working from either their Taunton Magistrates site or North Somerset Court House. If you feel this position would be suited to you, please apply direct.Full time position (37 hours) Monday - FridayPay - £12.36 for the first 12 weeks and increasing to £12.53 thereafter Purpose of this position: Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS) Key Duties include but are not limited to: Administration Preparing papers and files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc.Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date Assisting court users, supporting listing and rota management, checking files Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S rolesProcessing casework Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracyChecking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may be required to cross check and validate work completed by colleagues.Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as requiredUndertaking calculations Produce basic statistical analysis reports and where required, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possibleCommunicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Skills and qualifications: 5 GCSE passes (or equivalent) grades A -C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Temporary Administrative Officer - Public Sector (HMCTS) Location: Newport, South Wales Hours: Full-time, Monday to Friday Pay rate: £12.36 per hour (rising to £12.56 per hour) Contract: Temporary Clearance required: BPSS + Basic DBS Brief description of duties We are seeking an organised, tech-confident Administrative Officer to join Her Majesty's Courts and Tribunals Service (HMCTS) in Newport. In this role, you will provide both administrative and technical support to ensure the smooth running of court hearings, including those held via the Cloud Video Platform (CVP) . Key responsibilities Assist participants in CVP hearings, sharing invitations, access codes, and guidance to help them join at the correct time. Provide first-time participants with clear instructions on using CVP technology, adapting standard scripts to meet their needs. Act as first-line technical support during hearings, troubleshooting issues in real-time and escalating to the Digital & Technology Service (DTS) where necessary. Respond quickly to technical or administrative requests during hearings using multiple communication channels. Prepare papers and files for court, tribunals, and meetings. Maintain accurate records on in-house systems, including data entry and updates. Support in-court activities such as clerking civil and family hearings, ensuring all documents are complete and up-to-date. Contact relevant parties, serve court documents, execute warrants, collect fines and fees. Handle counter (face-to-face), telephone, and written enquiries professionally. Ensure all administrative documentation meets quality and compliance standards. Liaise with judiciary, magistrates, managers, court staff, and external stakeholders to gather information, clarify details, and provide advice on procedures. Deliver excellent customer service in all interactions. Skills and qualifications required Minimum of five GCSEs (Grade C or above) including English Language, or equivalent. NVQ Level 2 in Business Administration or relevant clerical experience. Strong administrative background with proficiency in Microsoft Office (Word, Excel, Outlook; PowerPoint desirable). Excellent communication skills (both verbal and written). Ability to remain calm under pressure and troubleshoot technical issues confidently. Strong organisational skills and attention to detail. Clearance This role requires BPSS (Baseline Personnel Security Standard) and a Basic DBS check prior to starting. Why join HMCTS? You'll gain valuable public sector experience, supporting the justice system while working in a dynamic, varied role that blends administration, customer service, and digital support. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Oct 01, 2025
Full time
Temporary Administrative Officer - Public Sector (HMCTS) Location: Newport, South Wales Hours: Full-time, Monday to Friday Pay rate: £12.36 per hour (rising to £12.56 per hour) Contract: Temporary Clearance required: BPSS + Basic DBS Brief description of duties We are seeking an organised, tech-confident Administrative Officer to join Her Majesty's Courts and Tribunals Service (HMCTS) in Newport. In this role, you will provide both administrative and technical support to ensure the smooth running of court hearings, including those held via the Cloud Video Platform (CVP) . Key responsibilities Assist participants in CVP hearings, sharing invitations, access codes, and guidance to help them join at the correct time. Provide first-time participants with clear instructions on using CVP technology, adapting standard scripts to meet their needs. Act as first-line technical support during hearings, troubleshooting issues in real-time and escalating to the Digital & Technology Service (DTS) where necessary. Respond quickly to technical or administrative requests during hearings using multiple communication channels. Prepare papers and files for court, tribunals, and meetings. Maintain accurate records on in-house systems, including data entry and updates. Support in-court activities such as clerking civil and family hearings, ensuring all documents are complete and up-to-date. Contact relevant parties, serve court documents, execute warrants, collect fines and fees. Handle counter (face-to-face), telephone, and written enquiries professionally. Ensure all administrative documentation meets quality and compliance standards. Liaise with judiciary, magistrates, managers, court staff, and external stakeholders to gather information, clarify details, and provide advice on procedures. Deliver excellent customer service in all interactions. Skills and qualifications required Minimum of five GCSEs (Grade C or above) including English Language, or equivalent. NVQ Level 2 in Business Administration or relevant clerical experience. Strong administrative background with proficiency in Microsoft Office (Word, Excel, Outlook; PowerPoint desirable). Excellent communication skills (both verbal and written). Ability to remain calm under pressure and troubleshoot technical issues confidently. Strong organisational skills and attention to detail. Clearance This role requires BPSS (Baseline Personnel Security Standard) and a Basic DBS check prior to starting. Why join HMCTS? You'll gain valuable public sector experience, supporting the justice system while working in a dynamic, varied role that blends administration, customer service, and digital support. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Admin Officer - Plymouth Law Courts Brook Street have a great opportunity to work with the Ministry of Justice on a temporary basis at Plymouth Law Courts. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you. Full time position (37 hours) Monday - FridayPay - £12.36 for the first 12 weeks and increasing to £12.53 thereafter Temporary - currently running until 31/12/25 (possibility of further extensions will be confirmed 1 month before) ON SITE ONLY The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Key responsibilities: Administration Preparing papers and/or digital files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects. To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles. Processing casework Including standard documentation and information, court orders, claims, fines and fees Resulting courts accurately, interpreting accurately the information needed on a court file To work to workload targets in terms of throughput and accuracy. Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may have to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as needed Undertaking calculations Produce basic statistical analysis reports and where needed, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate effectively and work with all court staff, Judiciary and internal and external stakeholders. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Essential Skills & Criteria: Strong customer focus and service skills Experience of working in an administrative role in a customer focussed environment Proficient with IT and Microsoft Software packages Excellent communication and organisational skills Customer Service and Administrative skills Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award s
Oct 01, 2025
Full time
Admin Officer - Plymouth Law Courts Brook Street have a great opportunity to work with the Ministry of Justice on a temporary basis at Plymouth Law Courts. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you. Full time position (37 hours) Monday - FridayPay - £12.36 for the first 12 weeks and increasing to £12.53 thereafter Temporary - currently running until 31/12/25 (possibility of further extensions will be confirmed 1 month before) ON SITE ONLY The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Key responsibilities: Administration Preparing papers and/or digital files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects. To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles. Processing casework Including standard documentation and information, court orders, claims, fines and fees Resulting courts accurately, interpreting accurately the information needed on a court file To work to workload targets in terms of throughput and accuracy. Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may have to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as needed Undertaking calculations Produce basic statistical analysis reports and where needed, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate effectively and work with all court staff, Judiciary and internal and external stakeholders. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Essential Skills & Criteria: Strong customer focus and service skills Experience of working in an administrative role in a customer focussed environment Proficient with IT and Microsoft Software packages Excellent communication and organisational skills Customer Service and Administrative skills Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award s
Contract: February 2026 Salary: £14.75 per hour Location: South London 5 days' work setting This is a temporary contract role until February 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a potential 4 month duration with a possible extension offering a 5 day work setting and a London location. (Wandsworth) This role is for Clerk to the Designated Circuit Judge (DCJ) and requires specific qualities. Key Responsibilities: Administration Preparing papers and files for court, tribunals, hearings and meetings Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Preparing Court Rooms. Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions . Operations Clerking civil and family courts, tribunals and hearings, ensuring papers & materials are available / up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting. fines and fees etc, including the use of chip and pin. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. Processing Casework. Managing the DCJ's Diary, Listing cases as needed and sending out hearing notices. Including standard documentation and information, court orders, claims, fines and fees, legal aid. Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracy. Checking and Verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures Ensuring compliance and administration documentation meet quality standards Collecting and Assembling Information Work may require interpretation of source materials, preparation of bundles, chasing Collect / assemble information to prepare for and run the daily TIB meeting, as required Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal / external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other Duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Essential Skills & Criteria: Strong customer focus and service skills Experience of working in an administrative role in a customer focused environment. Proficient with IT and Microsoft Software packages Excellent communication and organisational skills Other duties as required. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Oct 01, 2025
Full time
Contract: February 2026 Salary: £14.75 per hour Location: South London 5 days' work setting This is a temporary contract role until February 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a potential 4 month duration with a possible extension offering a 5 day work setting and a London location. (Wandsworth) This role is for Clerk to the Designated Circuit Judge (DCJ) and requires specific qualities. Key Responsibilities: Administration Preparing papers and files for court, tribunals, hearings and meetings Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Preparing Court Rooms. Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions . Operations Clerking civil and family courts, tribunals and hearings, ensuring papers & materials are available / up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting. fines and fees etc, including the use of chip and pin. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. Processing Casework. Managing the DCJ's Diary, Listing cases as needed and sending out hearing notices. Including standard documentation and information, court orders, claims, fines and fees, legal aid. Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracy. Checking and Verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures Ensuring compliance and administration documentation meet quality standards Collecting and Assembling Information Work may require interpretation of source materials, preparation of bundles, chasing Collect / assemble information to prepare for and run the daily TIB meeting, as required Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal / external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other Duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Essential Skills & Criteria: Strong customer focus and service skills Experience of working in an administrative role in a customer focused environment. Proficient with IT and Microsoft Software packages Excellent communication and organisational skills Other duties as required. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Admin OfficerContract: March 2026Salary: £14.75 Location: Isleworth, London5 day's work settingThis is a temporary contract role until March 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a 6 months duration with a possible extension offering 5 days in office work setting and a London location. (Isleworth) BackgroundGood administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer serviceThe key purpose of the roleAdministrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.Key responsibilitiesAdministration Preparing papers and files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc.Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date Assisting court users, supporting listing and rota management, checking files Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S rolesProcessing casework Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracyChecking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may be required to cross check and validate work completed by colleagues.Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as requiredUndertaking calculations Produce basic statistical analysis reports and where required, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possibleCommunicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customersOther dutiesThe post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.Skills & Qualifications5 GCSE passes (or equivalent) grades A -C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required.Operational Delivery in HMCTSThis role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in Face-to-face roles in HMCTS for example a court usher Contact Centre roles in HMCTS for example call centre advisers Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts a
Oct 01, 2025
Full time
Admin OfficerContract: March 2026Salary: £14.75 Location: Isleworth, London5 day's work settingThis is a temporary contract role until March 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a 6 months duration with a possible extension offering 5 days in office work setting and a London location. (Isleworth) BackgroundGood administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer serviceThe key purpose of the roleAdministrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.Key responsibilitiesAdministration Preparing papers and files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc.Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date Assisting court users, supporting listing and rota management, checking files Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S rolesProcessing casework Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracyChecking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may be required to cross check and validate work completed by colleagues.Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as requiredUndertaking calculations Produce basic statistical analysis reports and where required, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possibleCommunicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customersOther dutiesThe post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.Skills & Qualifications5 GCSE passes (or equivalent) grades A -C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required.Operational Delivery in HMCTSThis role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in Face-to-face roles in HMCTS for example a court usher Contact Centre roles in HMCTS for example call centre advisers Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts a
Temporary Administrative Officer - Public Sector (HMCTS) Location: Swansea, South Wales Hours: Full-time, Monday to Friday Pay rate: £12.36 per hour (rising to £12.56 per hour) Contract: Temporary Clearance required: BPSS + Basic DBS Brief description of duties We are seeking an organised, tech-confident Administrative Officer to join Her Majesty's Courts and Tribunals Service (HMCTS) in Swansea. In this role, you will provide both administrative and technical support to ensure the smooth running of court hearings, including those held via the Cloud Video Platform (CVP) . Key responsibilities Assist participants in CVP hearings, sharing invitations, access codes, and guidance to help them join at the correct time. Provide first-time participants with clear instructions on using CVP technology, adapting standard scripts to meet their needs. Act as first-line technical support during hearings, troubleshooting issues in real-time and escalating to the Digital & Technology Service (DTS) where necessary. Respond quickly to technical or administrative requests during hearings using multiple communication channels. Prepare papers and files for court, tribunals, and meetings. Maintain accurate records on in-house systems, including data entry and updates. Support in-court activities such as clerking civil and family hearings, ensuring all documents are complete and up-to-date. Contact relevant parties, serve court documents, execute warrants, collect fines and fees. Handle counter (face-to-face), telephone, and written enquiries professionally. Ensure all administrative documentation meets quality and compliance standards. Liaise with judiciary, magistrates, managers, court staff, and external stakeholders to gather information, clarify details, and provide advice on procedures. Deliver excellent customer service in all interactions. Skills and qualifications required Minimum of five GCSEs (Grade C or above) including English Language, or equivalent. NVQ Level 2 in Business Administration or relevant clerical experience. Strong administrative background with proficiency in Microsoft Office (Word, Excel, Outlook; PowerPoint desirable). Excellent communication skills (both verbal and written). Ability to remain calm under pressure and troubleshoot technical issues confidently. Strong organisational skills and attention to detail. Clearance This role requires BPSS (Baseline Personnel Security Standard) and a Basic DBS check prior to starting. Why join HMCTS? You'll gain valuable public sector experience, supporting the justice system while working in a dynamic, varied role that blends administration, customer service, and digital support. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Oct 01, 2025
Full time
Temporary Administrative Officer - Public Sector (HMCTS) Location: Swansea, South Wales Hours: Full-time, Monday to Friday Pay rate: £12.36 per hour (rising to £12.56 per hour) Contract: Temporary Clearance required: BPSS + Basic DBS Brief description of duties We are seeking an organised, tech-confident Administrative Officer to join Her Majesty's Courts and Tribunals Service (HMCTS) in Swansea. In this role, you will provide both administrative and technical support to ensure the smooth running of court hearings, including those held via the Cloud Video Platform (CVP) . Key responsibilities Assist participants in CVP hearings, sharing invitations, access codes, and guidance to help them join at the correct time. Provide first-time participants with clear instructions on using CVP technology, adapting standard scripts to meet their needs. Act as first-line technical support during hearings, troubleshooting issues in real-time and escalating to the Digital & Technology Service (DTS) where necessary. Respond quickly to technical or administrative requests during hearings using multiple communication channels. Prepare papers and files for court, tribunals, and meetings. Maintain accurate records on in-house systems, including data entry and updates. Support in-court activities such as clerking civil and family hearings, ensuring all documents are complete and up-to-date. Contact relevant parties, serve court documents, execute warrants, collect fines and fees. Handle counter (face-to-face), telephone, and written enquiries professionally. Ensure all administrative documentation meets quality and compliance standards. Liaise with judiciary, magistrates, managers, court staff, and external stakeholders to gather information, clarify details, and provide advice on procedures. Deliver excellent customer service in all interactions. Skills and qualifications required Minimum of five GCSEs (Grade C or above) including English Language, or equivalent. NVQ Level 2 in Business Administration or relevant clerical experience. Strong administrative background with proficiency in Microsoft Office (Word, Excel, Outlook; PowerPoint desirable). Excellent communication skills (both verbal and written). Ability to remain calm under pressure and troubleshoot technical issues confidently. Strong organisational skills and attention to detail. Clearance This role requires BPSS (Baseline Personnel Security Standard) and a Basic DBS check prior to starting. Why join HMCTS? You'll gain valuable public sector experience, supporting the justice system while working in a dynamic, varied role that blends administration, customer service, and digital support. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
