Area Education Communications and Outreach Manager, South London Salary - £40,000-£50,000 plus car allowance £6000, annual bonus and benefits. Location - Hybrid across Croydon, Sutton and Merton Hours - 40 hours per week When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who sees the world in a similar way, to take up an exciting Area Education Communications and Outreach Manager role in our ECO team. Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you're a driven, creative communications professional that cares about the environment and would enjoy working on recycling projects and engaging with the community to inspire change, this role will suit you perfectly. It doesn't matter if you're looking to overhaul the industry, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. The role is based in Croydon, Sutton and Merton, with regular visits to the Kingston and Hammersmith & Fulham sites for internal and client meetings as well as the company's head office in Kings Cross. Veolia employs flexible working, both at home and in the office depending on the needs of the business. What we can offer you: 25 days of annual leave. Access to our company pension scheme. Discounts on everything from groceries to well known retailers. Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to. 24 hour access to a virtual GP, 365 days a year, for you and family members in your household. One paid day every year to volunteer and support your community. Ongoing training and development opportunities, allowing you to reach your full potential What you'll do This is an excellent opportunity for an experienced, creatively driven manager who is passionate about communications and the environment - someone who can demonstrate great leadership and project management, as well as people and budget management skills. The Area Education Communications and Outreach Manager will effectively manage and develop the communication and service development projects for contract and communication budgets for waste and recycling management contracts based in South London. The role reports to the Senior Communications Manager and sits within the regional senior leadership team. You will: Develop and strategic annual communication plans that meet objectives and are deliverable, measurable, financially viable and agreed by client and contract management structures. Be responsible for the management of Veolia and client reputation through the delivery of proactive and reactive media and social media engagement in line with processes. Support and coach contract based officers within their own team to deliver plans and ensure that projects in their own area and across the region are aligned to be impactful and cost-effective. Mentor Communications and Education Officers and managers, coaching them to improve their project planning, community engagement approach, and support them in achieving their personal goals. Embed company culture (purpose and values) with own team and wider contract teams where needed. Compliance with all Health and Safety policies and procedures. What are we looking for? Essential : Previous significant corporate media experience handling press enquiries Proven track record of achieving coverage in local and regional publications Experience translating content and key messages across multiple channels Understanding of social media, social advertising and digital communications Effective communication skills with experience in delivering behaviour change Experience in community engagement techniques and analysing results Strong stakeholder relationship building and customer management experience Project development and management experience Ability to contribute to and execute strategies supporting company objectives People and relationship management skills Performance management and effective delegation abilities Desirable : Industry knowledge of recycling and waste management operations and practices Understanding of working with local authorities Experience in visual and textual content production across multiple formats Advanced understanding of data management and analysis Full clean UK driving licence (beneficial due to travel requirements) What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Dec 05, 2025
Full time
Area Education Communications and Outreach Manager, South London Salary - £40,000-£50,000 plus car allowance £6000, annual bonus and benefits. Location - Hybrid across Croydon, Sutton and Merton Hours - 40 hours per week When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who sees the world in a similar way, to take up an exciting Area Education Communications and Outreach Manager role in our ECO team. Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you're a driven, creative communications professional that cares about the environment and would enjoy working on recycling projects and engaging with the community to inspire change, this role will suit you perfectly. It doesn't matter if you're looking to overhaul the industry, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. The role is based in Croydon, Sutton and Merton, with regular visits to the Kingston and Hammersmith & Fulham sites for internal and client meetings as well as the company's head office in Kings Cross. Veolia employs flexible working, both at home and in the office depending on the needs of the business. What we can offer you: 25 days of annual leave. Access to our company pension scheme. Discounts on everything from groceries to well known retailers. Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to. 24 hour access to a virtual GP, 365 days a year, for you and family members in your household. One paid day every year to volunteer and support your community. Ongoing training and development opportunities, allowing you to reach your full potential What you'll do This is an excellent opportunity for an experienced, creatively driven manager who is passionate about communications and the environment - someone who can demonstrate great leadership and project management, as well as people and budget management skills. The Area Education Communications and Outreach Manager will effectively manage and develop the communication and service development projects for contract and communication budgets for waste and recycling management contracts based in South London. The role reports to the Senior Communications Manager and sits within the regional senior leadership team. You will: Develop and strategic annual communication plans that meet objectives and are deliverable, measurable, financially viable and agreed by client and contract management structures. Be responsible for the management of Veolia and client reputation through the delivery of proactive and reactive media and social media engagement in line with processes. Support and coach contract based officers within their own team to deliver plans and ensure that projects in their own area and across the region are aligned to be impactful and cost-effective. Mentor Communications and Education Officers and managers, coaching them to improve their project planning, community engagement approach, and support them in achieving their personal goals. Embed company culture (purpose and values) with own team and wider contract teams where needed. Compliance with all Health and Safety policies and procedures. What are we looking for? Essential : Previous significant corporate media experience handling press enquiries Proven track record of achieving coverage in local and regional publications Experience translating content and key messages across multiple channels Understanding of social media, social advertising and digital communications Effective communication skills with experience in delivering behaviour change Experience in community engagement techniques and analysing results Strong stakeholder relationship building and customer management experience Project development and management experience Ability to contribute to and execute strategies supporting company objectives People and relationship management skills Performance management and effective delegation abilities Desirable : Industry knowledge of recycling and waste management operations and practices Understanding of working with local authorities Experience in visual and textual content production across multiple formats Advanced understanding of data management and analysis Full clean UK driving licence (beneficial due to travel requirements) What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Portfolio Delivery Manager Basildon / South Per manent Competitive + Car/Car Allowance + Flexible Benefits Summary The role is Portfolio Delivery Manager. The main purpose of this role is to take overall responsibility for all activities in accordance with the current business plan, with a particular focus on safety, quality, profitability, delivery to time, safety regulations, quality standards and project specification. The role reports directly to the Contract Operations Manager. Manage multiple/major projects safely, competently, and effectively to time and budget. Some of the key deliverables in this role will include: Manage all activities within the agreed budget margins Manage all financial aspects of projects, including the costing and invoicing of any additional works. Ensure all projects are managed effectively by well trained and competent Project Managers. Continually monitor safety performance and seek continuous improvement. Continually monitor productivity levels and seek continuous improvement. Ensure all work is carried out in accordance with the standards, policies and procedures of Freedom and its customers. Maintain and develop own competence in accordance with legislative changes and customer requirements. Develop, (in conjunction with the contracts Operations Manager and Operations Director), the regional management structure to meet the ongoing needs of the region. Attend and participate in weekly, monthly operations meetings held by the Contracts Managers. Conduct regular progress meetings with all direct reports as required and ensure that all toolbox talks are delivered effectively as directed. Manage and review performance of staff reporting to you and identify training needs. Monitor and report on progress of work to the customer as required and maintain regular contact with all customers to ensure the smooth implementation of work. Continually monitor and strive to improve your team's approach to safety rules and procedures, method statements and risk assessments. Conduct 1 in 10 inspections and ensure all defects are resolved. Ensure that accidents and near misses are suitably reported, recorded and investigated and that remedial action is carried out promptly. Implement Freedom's values. Assist with the management and resolution of customer complaints. Undertake role of Authorising Officer under Company competency procedures. What we're looking for: Background of Operations Managerial roles Some knowledge of distribution network Sound understanding of the financial aspects of projects Sound knowledge of Health & Safety and its practical implications Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Car/Car Allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution 25 days holiday plus bank holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Dec 05, 2025
Full time
Portfolio Delivery Manager Basildon / South Per manent Competitive + Car/Car Allowance + Flexible Benefits Summary The role is Portfolio Delivery Manager. The main purpose of this role is to take overall responsibility for all activities in accordance with the current business plan, with a particular focus on safety, quality, profitability, delivery to time, safety regulations, quality standards and project specification. The role reports directly to the Contract Operations Manager. Manage multiple/major projects safely, competently, and effectively to time and budget. Some of the key deliverables in this role will include: Manage all activities within the agreed budget margins Manage all financial aspects of projects, including the costing and invoicing of any additional works. Ensure all projects are managed effectively by well trained and competent Project Managers. Continually monitor safety performance and seek continuous improvement. Continually monitor productivity levels and seek continuous improvement. Ensure all work is carried out in accordance with the standards, policies and procedures of Freedom and its customers. Maintain and develop own competence in accordance with legislative changes and customer requirements. Develop, (in conjunction with the contracts Operations Manager and Operations Director), the regional management structure to meet the ongoing needs of the region. Attend and participate in weekly, monthly operations meetings held by the Contracts Managers. Conduct regular progress meetings with all direct reports as required and ensure that all toolbox talks are delivered effectively as directed. Manage and review performance of staff reporting to you and identify training needs. Monitor and report on progress of work to the customer as required and maintain regular contact with all customers to ensure the smooth implementation of work. Continually monitor and strive to improve your team's approach to safety rules and procedures, method statements and risk assessments. Conduct 1 in 10 inspections and ensure all defects are resolved. Ensure that accidents and near misses are suitably reported, recorded and investigated and that remedial action is carried out promptly. Implement Freedom's values. Assist with the management and resolution of customer complaints. Undertake role of Authorising Officer under Company competency procedures. What we're looking for: Background of Operations Managerial roles Some knowledge of distribution network Sound understanding of the financial aspects of projects Sound knowledge of Health & Safety and its practical implications Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Car/Car Allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution 25 days holiday plus bank holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Job Brief: Property Services Director Client: Aster Group Reporting to: Chief Operating Officer (Emma O Shea) Location: Home-based with regular travel across Aster s operating geography (South of England 47 Local Authorities) Salary: Competitive six-figure package The Opportunity Aster Group is seeking an experienced and engaging Property Services Director to lead its large-scale in-house repairs and maintenance operation. This is a key leadership appointment within the organisation, reporting directly to Chief Operating Officer, Emma O Shea, and forming part of a highly collaborative senior team driving operational excellence and service transformation. This opportunity arises as Aster completes the first phase of a significant structural change programme, moving towards a locality-based operating model designed to strengthen regional accountability, optimise workforce performance, and enhance customer experience. The successful candidate will inherit a stable platform and will be responsible for leading the next stages of this transformation, embedding a high-performing culture and ensuring sustained service improvement. The Role The Property Services Director will take full ownership of Aster s responsive repair service, managing a Direct Labour Organisation (DLO) of approximately 500 staff supported by around 120 SME subcontractors . With a turnover in the region of £100 million , this is a substantial and complex operation requiring strong commercial acumen and the ability to deliver continuous improvement through people, process and technology. The role focuses on leading a large, dispersed workforce across 47 local authority areas. The individual will spend significant time out in the field, engaging with trade colleagues, quality assuring delivery, and ensuring that the workforce feels connected, valued and accountable. This is not a remote, desk-based leadership role Aster is seeking a visible, hands-on leader who understands the detail of day-to-day operations and who can inspire and drive cultural change through personal presence and credibility. The successful candidate will also oversee the ongoing delivery of digital and operational transformation , including improvements in financial management systems and workforce optimisation. While specific systems experience (such as DRS or TotalMobile) would be beneficial, more important is a demonstrable track record of implementing change that drives measurable improvements in service quality, productivity, and cost efficiency. Candidate Profile Aster is looking for a proven leader of property repair and maintenance services someone who combines operational excellence with authentic, people-centred leadership. The ideal candidate will bring: Extensive experience of running a DLO or large-scale property services function , ideally within social housing, local authority, or contracting environments. A background managing blue-collar workforces , with deep understanding of productivity, utilisation and service optimisation. Strong commercial and financial management skills, able to deliver efficiency while maintaining service quality and workforce engagement. A hands-on, approachable leadership style, capable of building trust and credibility with operational teams as well as at executive level. Experience of leading organisational change, ideally within complex, multi-site operations. Cultural alignment with Aster s collaborative and non-ego driven values someone who leads through inclusion, integrity and delivery. While prior housing association experience is advantageous, Emma is equally open to candidates from the contracting sector who can demonstrate the right mindset, leadership credibility and understanding of responsive repair environments. Context and Timing This is a pivotal appointment for Aster s Property Services business, following recent restructuring and the appointment of an interim director who has supported the early stages of transformation. The new Director will join at a critical point with the foundation in place, but significant opportunity to shape the next phase of delivery and improvement. Emma is seeking a long-term, committed leader who will bring stability and direction to the team, delivering sustained change rather than short-term fixes. A structured handover period with the current interim is planned to ensure continuity and a smooth transition. Summary This is a rare and compelling opportunity to lead one of the sector s most progressive in-house repairs operations at a time of major positive change. The role offers the scope to influence strategy, shape service delivery, and make a tangible difference to the lives of Aster s customers and colleagues.
Dec 01, 2025
Full time
Job Brief: Property Services Director Client: Aster Group Reporting to: Chief Operating Officer (Emma O Shea) Location: Home-based with regular travel across Aster s operating geography (South of England 47 Local Authorities) Salary: Competitive six-figure package The Opportunity Aster Group is seeking an experienced and engaging Property Services Director to lead its large-scale in-house repairs and maintenance operation. This is a key leadership appointment within the organisation, reporting directly to Chief Operating Officer, Emma O Shea, and forming part of a highly collaborative senior team driving operational excellence and service transformation. This opportunity arises as Aster completes the first phase of a significant structural change programme, moving towards a locality-based operating model designed to strengthen regional accountability, optimise workforce performance, and enhance customer experience. The successful candidate will inherit a stable platform and will be responsible for leading the next stages of this transformation, embedding a high-performing culture and ensuring sustained service improvement. The Role The Property Services Director will take full ownership of Aster s responsive repair service, managing a Direct Labour Organisation (DLO) of approximately 500 staff supported by around 120 SME subcontractors . With a turnover in the region of £100 million , this is a substantial and complex operation requiring strong commercial acumen and the ability to deliver continuous improvement through people, process and technology. The role focuses on leading a large, dispersed workforce across 47 local authority areas. The individual will spend significant time out in the field, engaging with trade colleagues, quality assuring delivery, and ensuring that the workforce feels connected, valued and accountable. This is not a remote, desk-based leadership role Aster is seeking a visible, hands-on leader who understands the detail of day-to-day operations and who can inspire and drive cultural change through personal presence and credibility. The successful candidate will also oversee the ongoing delivery of digital and operational transformation , including improvements in financial management systems and workforce optimisation. While specific systems experience (such as DRS or TotalMobile) would be beneficial, more important is a demonstrable track record of implementing change that drives measurable improvements in service quality, productivity, and cost efficiency. Candidate Profile Aster is looking for a proven leader of property repair and maintenance services someone who combines operational excellence with authentic, people-centred leadership. The ideal candidate will bring: Extensive experience of running a DLO or large-scale property services function , ideally within social housing, local authority, or contracting environments. A background managing blue-collar workforces , with deep understanding of productivity, utilisation and service optimisation. Strong commercial and financial management skills, able to deliver efficiency while maintaining service quality and workforce engagement. A hands-on, approachable leadership style, capable of building trust and credibility with operational teams as well as at executive level. Experience of leading organisational change, ideally within complex, multi-site operations. Cultural alignment with Aster s collaborative and non-ego driven values someone who leads through inclusion, integrity and delivery. While prior housing association experience is advantageous, Emma is equally open to candidates from the contracting sector who can demonstrate the right mindset, leadership credibility and understanding of responsive repair environments. Context and Timing This is a pivotal appointment for Aster s Property Services business, following recent restructuring and the appointment of an interim director who has supported the early stages of transformation. The new Director will join at a critical point with the foundation in place, but significant opportunity to shape the next phase of delivery and improvement. Emma is seeking a long-term, committed leader who will bring stability and direction to the team, delivering sustained change rather than short-term fixes. A structured handover period with the current interim is planned to ensure continuity and a smooth transition. Summary This is a rare and compelling opportunity to lead one of the sector s most progressive in-house repairs operations at a time of major positive change. The role offers the scope to influence strategy, shape service delivery, and make a tangible difference to the lives of Aster s customers and colleagues.
Executive Officer - Deployment Job Description Location: Croydon base with travel up to 5 days per week including over night stays Deployment role - various locations across the country Hourly rate: £17.60 Working Days/Hours: 37 hours: Monday- FridayBrook Street in partnership with the Home Office has a fantastic opportunity to join their AMLO team.This is a demanding and challenging hands-on role, in a unique fast-paced working environment, but is equally fulfilling, offering a wide range of development opportunities. We are looking for staff who can provide day to day support and advice to Customers across the UK to prepare them for move on from Asylum Support. This is a varied role with a flexible deployment approach. You will be working directly with customers in a face to face and virtual setting, resolving blockers through escalations, whilst working closely with HEO AMLO Team and Operational leads to identify issues and seek resolutions.You will work a hybrid approach which will include on site travel to Home Office accommodation locations, plus attendance to your local regional office. Experience Needed/desired: You will have a passion for delivery, are solution focused and resilient to challenges. Experience of working under pressure and balancing competing priorities to meet both short and longer-term deadlines, whilst simultaneously maintaining high levels of quality. Be able to multi-task, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances. List the duties/ responsibilities: The post holder will be responsible for (list is not exhaustive): Manage caseloads, maintain trackers for respective area, whilst being able to flex to other regional areas as required. Retrieve and direct data to HEO Team leads for logistical planning Respond to emails from various sources timely and appropriately. Escalate issues that can't be resolved immediately to various teams across the HO and potentially externally. Communicate with Customers via various means including via phone (using translation services where needed) Maintaining effective relationships with key internal and external partners and stakeholders. Demonstrate the civil service values and standards of behaviour as a role model to other colleagues. Provide advice, guidance, and support to Customers on site in a face-to-face environment and to onsite corporate stakeholders. Responding and referring cases for safeguarding, police or security incidents. Additional duties as required depending on demand and emerging priorities. Record keeping on excel and other IT systems. Training: This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role. Clearance level (To be completed by Brook Street upon successful application): Enhanced DBS + CTC (Counter Terrorism Clearance) Role specific requirements: A valid driver's license and access to your own vehicle is essential for this role due to the deployment aspect.You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Oct 01, 2025
Full time
Executive Officer - Deployment Job Description Location: Croydon base with travel up to 5 days per week including over night stays Deployment role - various locations across the country Hourly rate: £17.60 Working Days/Hours: 37 hours: Monday- FridayBrook Street in partnership with the Home Office has a fantastic opportunity to join their AMLO team.This is a demanding and challenging hands-on role, in a unique fast-paced working environment, but is equally fulfilling, offering a wide range of development opportunities. We are looking for staff who can provide day to day support and advice to Customers across the UK to prepare them for move on from Asylum Support. This is a varied role with a flexible deployment approach. You will be working directly with customers in a face to face and virtual setting, resolving blockers through escalations, whilst working closely with HEO AMLO Team and Operational leads to identify issues and seek resolutions.You will work a hybrid approach which will include on site travel to Home Office accommodation locations, plus attendance to your local regional office. Experience Needed/desired: You will have a passion for delivery, are solution focused and resilient to challenges. Experience of working under pressure and balancing competing priorities to meet both short and longer-term deadlines, whilst simultaneously maintaining high levels of quality. Be able to multi-task, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances. List the duties/ responsibilities: The post holder will be responsible for (list is not exhaustive): Manage caseloads, maintain trackers for respective area, whilst being able to flex to other regional areas as required. Retrieve and direct data to HEO Team leads for logistical planning Respond to emails from various sources timely and appropriately. Escalate issues that can't be resolved immediately to various teams across the HO and potentially externally. Communicate with Customers via various means including via phone (using translation services where needed) Maintaining effective relationships with key internal and external partners and stakeholders. Demonstrate the civil service values and standards of behaviour as a role model to other colleagues. Provide advice, guidance, and support to Customers on site in a face-to-face environment and to onsite corporate stakeholders. Responding and referring cases for safeguarding, police or security incidents. Additional duties as required depending on demand and emerging priorities. Record keeping on excel and other IT systems. Training: This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role. Clearance level (To be completed by Brook Street upon successful application): Enhanced DBS + CTC (Counter Terrorism Clearance) Role specific requirements: A valid driver's license and access to your own vehicle is essential for this role due to the deployment aspect.You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
