Buyer Salary - 41,529 Permanent We're looking for a Buyer to join our Supply Chain team, supporting the delivery of procurement and sourcing activities across a diverse range of goods, works and services. This is an excellent opportunity for an experienced procurement professional to play a key role in delivering value for money, driving commercial improvements and supporting strategic procurement initiatives across the business. You'll work closely with internal stakeholders, suppliers and contractors to ensure procurement activities are compliant, efficient and aligned to organisational objectives. This role covers the North West region, with working across Liverpool, St Helens and Warrington. Travel between locations and supplier sites will be required as part of the role. What you'll be doing: Supporting the Head of Supply Chain and Category Managers with procurement activities across a variety of spend categories. Leading and supporting procurement exercises including market testing, Requests for Information (RFI), Requests for Quotation (RFQ), Invitations to Tender (ITT) and mini-competitions. Providing procurement guidance, advice and support to internal stakeholders across the business. Working collaboratively with operational teams to develop specifications, evaluate supplier responses and support contract award processes. Managing supplier relationships and supporting contract performance reviews to ensure effective service delivery and continuous improvement. Identifying opportunities to achieve commercial savings, improve efficiency and deliver value for money. Maintaining procurement workplans, project trackers and savings reports, ensuring accurate and timely reporting. Supporting the implementation of procurement initiatives across areas including construction materials, repairs and maintenance materials, warehouse services and waste management. Assisting with procurement benchmarking, market analysis and value engineering opportunities. Driving process improvements and supporting the implementation of innovative procurement solutions and systems. Supporting supplier onboarding processes and ensuring robust procurement compliance and governance. Acting as an ambassador for the procurement function, building strong relationships across the business and external supply chain partners. What we're looking for: Significant experience within a procurement, purchasing or supply chain environment. Previous experience in construction or housebuilding compliance, ideally within a maintenance function, with a strong understanding of industry standards and regulatory requirements. Strong knowledge of the full procurement lifecycle and a range of sourcing methodologies. Experience managing tendering activities and supporting contract negotiations. Experience managing supplier relationships and contract performance. Strong commercial awareness with the ability to identify opportunities for savings, efficiencies and service improvements. Excellent analytical skills with the ability to interpret and evaluate data to support decision making. Strong IT skills, including Microsoft Office applications and procurement systems. Excellent communication and stakeholder management skills with the ability to influence and build positive working relationships at all levels. Ability to manage multiple priorities, work to deadlines and maintain a high level of accuracy and attention to detail. A proactive, customer-focused approach with a passion for continuous improvement and innovation. Degree-level qualification. CIPS membership or working towards a professional procurement qualification. Experience of procurement projects across multiple spend categories and locations. Knowledge of contract management, governance and financial compliance processes. INDC
Aug 08, 2026
Full time
Buyer Salary - 41,529 Permanent We're looking for a Buyer to join our Supply Chain team, supporting the delivery of procurement and sourcing activities across a diverse range of goods, works and services. This is an excellent opportunity for an experienced procurement professional to play a key role in delivering value for money, driving commercial improvements and supporting strategic procurement initiatives across the business. You'll work closely with internal stakeholders, suppliers and contractors to ensure procurement activities are compliant, efficient and aligned to organisational objectives. This role covers the North West region, with working across Liverpool, St Helens and Warrington. Travel between locations and supplier sites will be required as part of the role. What you'll be doing: Supporting the Head of Supply Chain and Category Managers with procurement activities across a variety of spend categories. Leading and supporting procurement exercises including market testing, Requests for Information (RFI), Requests for Quotation (RFQ), Invitations to Tender (ITT) and mini-competitions. Providing procurement guidance, advice and support to internal stakeholders across the business. Working collaboratively with operational teams to develop specifications, evaluate supplier responses and support contract award processes. Managing supplier relationships and supporting contract performance reviews to ensure effective service delivery and continuous improvement. Identifying opportunities to achieve commercial savings, improve efficiency and deliver value for money. Maintaining procurement workplans, project trackers and savings reports, ensuring accurate and timely reporting. Supporting the implementation of procurement initiatives across areas including construction materials, repairs and maintenance materials, warehouse services and waste management. Assisting with procurement benchmarking, market analysis and value engineering opportunities. Driving process improvements and supporting the implementation of innovative procurement solutions and systems. Supporting supplier onboarding processes and ensuring robust procurement compliance and governance. Acting as an ambassador for the procurement function, building strong relationships across the business and external supply chain partners. What we're looking for: Significant experience within a procurement, purchasing or supply chain environment. Previous experience in construction or housebuilding compliance, ideally within a maintenance function, with a strong understanding of industry standards and regulatory requirements. Strong knowledge of the full procurement lifecycle and a range of sourcing methodologies. Experience managing tendering activities and supporting contract negotiations. Experience managing supplier relationships and contract performance. Strong commercial awareness with the ability to identify opportunities for savings, efficiencies and service improvements. Excellent analytical skills with the ability to interpret and evaluate data to support decision making. Strong IT skills, including Microsoft Office applications and procurement systems. Excellent communication and stakeholder management skills with the ability to influence and build positive working relationships at all levels. Ability to manage multiple priorities, work to deadlines and maintain a high level of accuracy and attention to detail. A proactive, customer-focused approach with a passion for continuous improvement and innovation. Degree-level qualification. CIPS membership or working towards a professional procurement qualification. Experience of procurement projects across multiple spend categories and locations. Knowledge of contract management, governance and financial compliance processes. INDC
Finance Manager We are delighted to share this new and exciting opportunity for a Finance Manager to join the organisation. This is a part-time role offering hybrid and flexible working. Position: Finance Manager Location: Manchester/Hybrid (min 1 day per week in the Manchester office) Salary: £50,455 pro-rated to 21 hours (actual £30,273) Hours: Part time, 21 hours per week Contract: Permanent Closing Date: Midnight, Sunday 23 August 2026. We reserve the right to close the role early. Interviews: Wednesday 2 September in Manchester. About the Role As Finance Manager, you will own the delivery of financial compliance, reporting and planning for the organisation. Reporting to the COO, you will provide leadership within the finance function, ensuring the accurate and timely production of management accounts, budgets and forecasts. You will focus on technical review, strategic financial analysis, Board reporting and business partnering with senior stakeholders, supporting effective organisational decision-making. As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Key responsibilities include: Management Reporting, Budgeting and Forecasting Review and quality-assure monthly management accounts. Provide strategic commentary and analysis for the COO and CEO. Lead the annual budget process and reforecasting cycle, setting timelines, assumptions and formats; direct the Financial Controller in the preparation of supporting schedules and present final outputs. Develop financial models to support budgeting, forecasting, pricing and scenario planning, providing recommendations to the COO and Leadership Team. Board & Subcommittee Reporting and Governance Prepare financial performance, planning and reporting papers for the Board, Audit and Risk Committee, and Leadership Team. Work with the COO to develop, review and maintain financial policies and procedures. Line Management and Finance Delivery Line manage the Financial Controller. Manage the relationship with external bookkeeping support. Act as the escalation point for complex finance queries. Financial Control and Systems Design and maintain robust financial controls, processes and reconciliations. Drive the ongoing development and effective use of Xero to improve efficiency, reporting and quality. Ensure tax compliance across VAT, payroll and corporation tax returns. Statutory Accounts Prepare annual statutory accounts (the financial section of the Annual Report). Review year-end working papers and analysis, responding to technical and judgement-based audit queries. Business Partnering Act as finance business partner to senior budget holders and Leadership Team members. Set standards and frameworks for business partnering delivered by the Financial Controller. Meet regularly with senior budget holders to review financial performance, challenge assumptions and support decision-making. Lead complex financial analysis and provide advice to support departmental and project decisions. Provide financial input into organisational strategy, pricing and business development. About You To be successful in this role, you will bring: Qualified finance professional (ACA, ACCA, CIMA, CIPFA or equivalent) Proven experience in leading the delivery of high-quality management reporting, budgeting, forecasting and financial analysis to support organisational decision-making Strong governance and financial control mindset, and proficiency in developing, maintaining and improving financial systems, policies and processes Effective business partnering and stakeholder management skills, with the ability to build credible relationships and provide professional financial advice to senior budget holders and the Leadership Team Sound knowledge of statutory financial reporting, external audit processes and tax compliance requirements Excellent communication and interpersonal skills, with the ability to present complex financial information clearly and confidently to a range of audiences Exceptional organisational skills, demonstrating strong attention to detail while effectively managing competing priorities and meeting deadlines About the Organisation As the voice of the UK s co-operative movement, the organisation empowers and supports co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. As an organisation it is led by unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Benefits As an organisation that is owned and controlled by its members, that put people at the forefront of all that it does, benefits include flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and Trade Union. Other roles you may have experience in could include Finance, Finance Manager, Finance Officer, Finance Lead, Finance Coordinator, Deputy Finance Manager, Accountant, Business Accountant, Senior Accountant. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Aug 08, 2026
Full time
Finance Manager We are delighted to share this new and exciting opportunity for a Finance Manager to join the organisation. This is a part-time role offering hybrid and flexible working. Position: Finance Manager Location: Manchester/Hybrid (min 1 day per week in the Manchester office) Salary: £50,455 pro-rated to 21 hours (actual £30,273) Hours: Part time, 21 hours per week Contract: Permanent Closing Date: Midnight, Sunday 23 August 2026. We reserve the right to close the role early. Interviews: Wednesday 2 September in Manchester. About the Role As Finance Manager, you will own the delivery of financial compliance, reporting and planning for the organisation. Reporting to the COO, you will provide leadership within the finance function, ensuring the accurate and timely production of management accounts, budgets and forecasts. You will focus on technical review, strategic financial analysis, Board reporting and business partnering with senior stakeholders, supporting effective organisational decision-making. As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Key responsibilities include: Management Reporting, Budgeting and Forecasting Review and quality-assure monthly management accounts. Provide strategic commentary and analysis for the COO and CEO. Lead the annual budget process and reforecasting cycle, setting timelines, assumptions and formats; direct the Financial Controller in the preparation of supporting schedules and present final outputs. Develop financial models to support budgeting, forecasting, pricing and scenario planning, providing recommendations to the COO and Leadership Team. Board & Subcommittee Reporting and Governance Prepare financial performance, planning and reporting papers for the Board, Audit and Risk Committee, and Leadership Team. Work with the COO to develop, review and maintain financial policies and procedures. Line Management and Finance Delivery Line manage the Financial Controller. Manage the relationship with external bookkeeping support. Act as the escalation point for complex finance queries. Financial Control and Systems Design and maintain robust financial controls, processes and reconciliations. Drive the ongoing development and effective use of Xero to improve efficiency, reporting and quality. Ensure tax compliance across VAT, payroll and corporation tax returns. Statutory Accounts Prepare annual statutory accounts (the financial section of the Annual Report). Review year-end working papers and analysis, responding to technical and judgement-based audit queries. Business Partnering Act as finance business partner to senior budget holders and Leadership Team members. Set standards and frameworks for business partnering delivered by the Financial Controller. Meet regularly with senior budget holders to review financial performance, challenge assumptions and support decision-making. Lead complex financial analysis and provide advice to support departmental and project decisions. Provide financial input into organisational strategy, pricing and business development. About You To be successful in this role, you will bring: Qualified finance professional (ACA, ACCA, CIMA, CIPFA or equivalent) Proven experience in leading the delivery of high-quality management reporting, budgeting, forecasting and financial analysis to support organisational decision-making Strong governance and financial control mindset, and proficiency in developing, maintaining and improving financial systems, policies and processes Effective business partnering and stakeholder management skills, with the ability to build credible relationships and provide professional financial advice to senior budget holders and the Leadership Team Sound knowledge of statutory financial reporting, external audit processes and tax compliance requirements Excellent communication and interpersonal skills, with the ability to present complex financial information clearly and confidently to a range of audiences Exceptional organisational skills, demonstrating strong attention to detail while effectively managing competing priorities and meeting deadlines About the Organisation As the voice of the UK s co-operative movement, the organisation empowers and supports co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. As an organisation it is led by unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Benefits As an organisation that is owned and controlled by its members, that put people at the forefront of all that it does, benefits include flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and Trade Union. Other roles you may have experience in could include Finance, Finance Manager, Finance Officer, Finance Lead, Finance Coordinator, Deputy Finance Manager, Accountant, Business Accountant, Senior Accountant. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
IT Manager Leeds 60,000 Shape the Future of Technology in a Growing UK Business An exciting opportunity has arisen for an experienced IT Manager to join a well-established and growing UK-based organisation. This role is ideal for a hands-on IT leader who can balance strategic thinking with operational delivery, ensuring technology services remain secure, reliable, and aligned to business objectives. Reporting to the senior leadership team, you will take ownership of day-to-day IT operations, lead service improvements, manage suppliers, and support the successful delivery of technology projects across the business. The Role As IT Manager, you will be responsible for the effective management of IT infrastructure, business systems, cybersecurity, service delivery, and technology change initiatives. Working closely with stakeholders across the organisation, you will ensure IT services support business growth while maintaining high levels of security, performance, and user satisfaction. Key Responsibilities Lead day-to-day IT operations, ensuring reliable support for infrastructure, networks, business applications, devices, and end users. Implement IT strategies, standards, and policies in line with wider business objectives. Manage internal IT resources and external service providers, ensuring strong performance and accountability. Oversee infrastructure operations, including servers, storage, networking, workstation management, and office technology. Support and administer key business applications, including Microsoft 365, ERP systems, and other critical platforms. Maintain robust cybersecurity, data protection, backup, disaster recovery, and business continuity processes. Drive IT service excellence through effective incident management, monitoring, prioritisation, and continuous improvement initiatives. Manage IT budgets, software licensing, and supplier expenditure. Coordinate IT projects, upgrades, system rollouts, and technology change programmes. Collaborate with business leaders to understand operational requirements and align technology solutions accordingly. Ensure accurate and up-to-date documentation of systems, procedures, policies, risks, and operational activities. Produce regular reports on service performance, project status, risks, compliance, and resource utilisation. About You To be successful in this role, you will have: Proven experience in an IT Manager or senior IT Operations/Infrastructure position. Strong technical knowledge across IT infrastructure, networks, end-user computing, Microsoft 365, and service delivery. Experience managing third-party suppliers, vendor relationships, and service contracts. A solid understanding of cybersecurity, IT governance, compliance, business continuity, and backup solutions. Demonstrable experience leading IT projects, operational change, and service improvement initiatives. Excellent communication, stakeholder management, leadership, and decision-making skills. Desirable Experience Manufacturing, engineering, or industrial environments. ERP systems and business-critical operational platforms. Multi-site business environments.
Aug 08, 2026
Full time
IT Manager Leeds 60,000 Shape the Future of Technology in a Growing UK Business An exciting opportunity has arisen for an experienced IT Manager to join a well-established and growing UK-based organisation. This role is ideal for a hands-on IT leader who can balance strategic thinking with operational delivery, ensuring technology services remain secure, reliable, and aligned to business objectives. Reporting to the senior leadership team, you will take ownership of day-to-day IT operations, lead service improvements, manage suppliers, and support the successful delivery of technology projects across the business. The Role As IT Manager, you will be responsible for the effective management of IT infrastructure, business systems, cybersecurity, service delivery, and technology change initiatives. Working closely with stakeholders across the organisation, you will ensure IT services support business growth while maintaining high levels of security, performance, and user satisfaction. Key Responsibilities Lead day-to-day IT operations, ensuring reliable support for infrastructure, networks, business applications, devices, and end users. Implement IT strategies, standards, and policies in line with wider business objectives. Manage internal IT resources and external service providers, ensuring strong performance and accountability. Oversee infrastructure operations, including servers, storage, networking, workstation management, and office technology. Support and administer key business applications, including Microsoft 365, ERP systems, and other critical platforms. Maintain robust cybersecurity, data protection, backup, disaster recovery, and business continuity processes. Drive IT service excellence through effective incident management, monitoring, prioritisation, and continuous improvement initiatives. Manage IT budgets, software licensing, and supplier expenditure. Coordinate IT projects, upgrades, system rollouts, and technology change programmes. Collaborate with business leaders to understand operational requirements and align technology solutions accordingly. Ensure accurate and up-to-date documentation of systems, procedures, policies, risks, and operational activities. Produce regular reports on service performance, project status, risks, compliance, and resource utilisation. About You To be successful in this role, you will have: Proven experience in an IT Manager or senior IT Operations/Infrastructure position. Strong technical knowledge across IT infrastructure, networks, end-user computing, Microsoft 365, and service delivery. Experience managing third-party suppliers, vendor relationships, and service contracts. A solid understanding of cybersecurity, IT governance, compliance, business continuity, and backup solutions. Demonstrable experience leading IT projects, operational change, and service improvement initiatives. Excellent communication, stakeholder management, leadership, and decision-making skills. Desirable Experience Manufacturing, engineering, or industrial environments. ERP systems and business-critical operational platforms. Multi-site business environments.
Your new company An established healthcare provider is seeking an experienced Clinical Systems Manager to join its digital and technology leadership team. This organisation delivers vital community healthcare services and is committed to leveraging technology to improve patient outcomes, service delivery and operational efficiency.This is an excellent opportunity to play a pivotal role in the management, development and optimisation of clinical systems that support frontline healthcare professionals and patients. Your new role Reporting to a senior digital leader, the Clinical Systems Manager will take ownership of the organisation's clinical systems portfolio, leading a specialist team of around 10 and managing key third-party technology suppliers. The successful candidate will be responsible for ensuring clinical applications remain secure, effective and aligned with business and clinical requirements. The role will also drive service improvement, system optimisation, supplier performance management and the successful delivery of upgrades, enhancements and digital transformation initiatives. Lead and develop a Clinical Systems team to deliver high-quality support and system services. Act as the subject matter expert for clinical systems, providing strategic guidance and technical leadership. Oversee the administration, maintenance, performance and availability of clinical applications and interfaces. Manage system upgrades, releases, testing and implementation activities. Ensure compliance with NHS information governance standards, DSPT requirements and cyber security best practice. Develop and maintain strong relationships with third-party SaaS providers and technology partners. Monitor supplier performance, contractual obligations and service level agreements to ensure value for money. Lead on system risk management, incident response and service continuity planning. Work closely with clinical and operational stakeholders to identify opportunities for service improvement and innovation. Support procurement activities, contract renewals, tender processes and business case development. What you'll need to succeed Essential Experience Significant experience managing, supporting and developing complex healthcare or clinical systems. Proven leadership experience managing technical or multidisciplinary teams. Strong supplier and contract management experience within a technology environment. Experience delivering system enhancements, upgrades and digital transformation projects. Knowledge of NHS information governance, Data Security & Protection Toolkit (DSPT), ITIL and data protection requirements. Strong stakeholder engagement skills with the ability to communicate complex technical concepts to non-technical audiences. Experience analysing system performance, managing risks and implementing service improvements. Budget management and business case development experience. Desirable Experience Experience working with clinical systems such as SystmOne, RLDatix (Allocate), Docmail or Shared Care Record solutions. Knowledge of system integration technologies, XML or healthcare messaging standards. Understanding of project delivery methodologies such as PRINCE2, MSP or Agile. Experience within NHS, community healthcare or wider health and care settings. What you'll get in return Competitive NHS Band 8a salary ( 57,528- 64,750) NHS Pension Scheme. Generous annual leave entitlement. Flexible and hybrid working opportunities(1-2 days on site per week). Ongoing professional development and leadership training. The opportunity to influence digital healthcare services and deliver meaningful improvements to patient care. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 08, 2026
Full time
Your new company An established healthcare provider is seeking an experienced Clinical Systems Manager to join its digital and technology leadership team. This organisation delivers vital community healthcare services and is committed to leveraging technology to improve patient outcomes, service delivery and operational efficiency.This is an excellent opportunity to play a pivotal role in the management, development and optimisation of clinical systems that support frontline healthcare professionals and patients. Your new role Reporting to a senior digital leader, the Clinical Systems Manager will take ownership of the organisation's clinical systems portfolio, leading a specialist team of around 10 and managing key third-party technology suppliers. The successful candidate will be responsible for ensuring clinical applications remain secure, effective and aligned with business and clinical requirements. The role will also drive service improvement, system optimisation, supplier performance management and the successful delivery of upgrades, enhancements and digital transformation initiatives. Lead and develop a Clinical Systems team to deliver high-quality support and system services. Act as the subject matter expert for clinical systems, providing strategic guidance and technical leadership. Oversee the administration, maintenance, performance and availability of clinical applications and interfaces. Manage system upgrades, releases, testing and implementation activities. Ensure compliance with NHS information governance standards, DSPT requirements and cyber security best practice. Develop and maintain strong relationships with third-party SaaS providers and technology partners. Monitor supplier performance, contractual obligations and service level agreements to ensure value for money. Lead on system risk management, incident response and service continuity planning. Work closely with clinical and operational stakeholders to identify opportunities for service improvement and innovation. Support procurement activities, contract renewals, tender processes and business case development. What you'll need to succeed Essential Experience Significant experience managing, supporting and developing complex healthcare or clinical systems. Proven leadership experience managing technical or multidisciplinary teams. Strong supplier and contract management experience within a technology environment. Experience delivering system enhancements, upgrades and digital transformation projects. Knowledge of NHS information governance, Data Security & Protection Toolkit (DSPT), ITIL and data protection requirements. Strong stakeholder engagement skills with the ability to communicate complex technical concepts to non-technical audiences. Experience analysing system performance, managing risks and implementing service improvements. Budget management and business case development experience. Desirable Experience Experience working with clinical systems such as SystmOne, RLDatix (Allocate), Docmail or Shared Care Record solutions. Knowledge of system integration technologies, XML or healthcare messaging standards. Understanding of project delivery methodologies such as PRINCE2, MSP or Agile. Experience within NHS, community healthcare or wider health and care settings. What you'll get in return Competitive NHS Band 8a salary ( 57,528- 64,750) NHS Pension Scheme. Generous annual leave entitlement. Flexible and hybrid working opportunities(1-2 days on site per week). Ongoing professional development and leadership training. The opportunity to influence digital healthcare services and deliver meaningful improvements to patient care. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership Own end-to-end service delivery for critical business and operational services. Ensure contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational teams, regulators, and suppliers. Present service performance, risks, improvement initiatives, and strategic recommendations to executive stakeholders. Operational Governance Ensure adherence to ITIL and customer-specific operational processes. Major Incident & Crisis Management Provide leadership during major incidents and service outages. Coordinate technical teams, suppliers, and customer stakeholders during crisis situations. Ensure structured communication, escalation management, and post-incident reviews. Drive root cause elimination and preventative actions. Security & Resilience Management Work closely with cyber security and risk teams to maintain secure operations. Lead service resilience planning, disaster recovery testing, and business continuity exercises. Ensure vulnerabilities, risks, and remediation activities are tracked and managed effectively. Support cyber incident response activities where required. Service Improvement & Transformation Develop and maintain continual service improvement plans (CSIPs). Identify opportunities to improve service quality, automation, efficiency, and customer experience. Champion AI Ops, observability, automation, and proactive service management. Commercial & Financial Management Manage service budgets, forecasts, and financial performance. Support contract governance and service reporting. Risk & Assurance Maintain service, operational, security, and regulatory risk registers. Drive mitigation plans and ensure timely resolution of identified risks. Report operational risk posture to customer and internal leadership forums. Required Experience Essential 17+ years of experience in IT Service Delivery, Managed Services, or Infrastructure Operations. Experience delivering services within Critical National Infrastructure, Telecommunications or other highly regulated environments. Experience managing geographically distributed delivery teams and third-party suppliers. Hands-on experience with ITIL service management processes.
Aug 08, 2026
Full time
Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership Own end-to-end service delivery for critical business and operational services. Ensure contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational teams, regulators, and suppliers. Present service performance, risks, improvement initiatives, and strategic recommendations to executive stakeholders. Operational Governance Ensure adherence to ITIL and customer-specific operational processes. Major Incident & Crisis Management Provide leadership during major incidents and service outages. Coordinate technical teams, suppliers, and customer stakeholders during crisis situations. Ensure structured communication, escalation management, and post-incident reviews. Drive root cause elimination and preventative actions. Security & Resilience Management Work closely with cyber security and risk teams to maintain secure operations. Lead service resilience planning, disaster recovery testing, and business continuity exercises. Ensure vulnerabilities, risks, and remediation activities are tracked and managed effectively. Support cyber incident response activities where required. Service Improvement & Transformation Develop and maintain continual service improvement plans (CSIPs). Identify opportunities to improve service quality, automation, efficiency, and customer experience. Champion AI Ops, observability, automation, and proactive service management. Commercial & Financial Management Manage service budgets, forecasts, and financial performance. Support contract governance and service reporting. Risk & Assurance Maintain service, operational, security, and regulatory risk registers. Drive mitigation plans and ensure timely resolution of identified risks. Report operational risk posture to customer and internal leadership forums. Required Experience Essential 17+ years of experience in IT Service Delivery, Managed Services, or Infrastructure Operations. Experience delivering services within Critical National Infrastructure, Telecommunications or other highly regulated environments. Experience managing geographically distributed delivery teams and third-party suppliers. Hands-on experience with ITIL service management processes.
Project Controls Manager Reporting To Head of Project Controls / Senior Project Controls Manager Role Overview As a Project Controls Manager, you will play a key role in the successful delivery of major infrastructure, transportation, defence, energy or capital programmes by establishing and maintaining integrated project controls across scope, schedule, cost, risk and change. Working alongside project managers, commercial teams and client stakeholders, you will provide accurate performance reporting, governance and assurance, enabling informed decision-making and ensuring projects remain aligned with approved baselines throughout the project lifecycle. Key Responsibilities Develop, maintain and manage integrated project baselines covering scope, schedule, cost, risk and quality. Lead project controls activities across one or more major programmes or contracts, ensuring the accuracy and integrity of project data. Analyse project performance, identifying trends, risks, opportunities and emerging issues to support effective decision-making. Integrate schedule, cost, risk and performance information to provide a comprehensive view of project health. Review contractor and supplier programme submissions, validating progress, forecasts and reporting information. Coordinate and support project risk management activities, ensuring risks are appropriately identified, assessed and mitigated. Manage project change control processes, ensuring all changes are assessed, governed and incorporated into approved baselines. Coordinate periodic reporting cycles, producing high-quality reports and dashboards for senior leadership and clients. Ensure compliance with Project Management Office (PMO) standards, governance processes and project controls procedures. Provide assurance of project controls data, maintaining consistency, accuracy and auditability across the programme. Support continuous improvement initiatives by embedding lessons learned and enhancing project controls processes and systems. Provide mentoring, coaching and line management support to junior Project Controls professionals where required. Foster a collaborative culture focused on delivery excellence, continuous improvement and high-quality project outcomes. Skills & Competencies The successful candidate will demonstrate: Excellent analytical and problem-solving skills. Strong prioritisation and organisational abilities. Excellent stakeholder engagement, influencing and communication skills. Experience presenting project performance information to senior stakeholders. Strong facilitation skills with the ability to lead workshops and governance meetings. Advanced reporting and data analysis capabilities. Ability to work collaboratively across multidisciplinary delivery teams. Essential Experience Experience delivering Project Controls across major infrastructure, engineering or capital programmes. Strong knowledge of one or more core Project Controls disciplines, including: Planning & Scheduling Cost Management Risk Management Change Control Performance Reporting Experience establishing and maintaining integrated project baselines. Experience using industry-standard Project Controls tools such as Primavera P6, Prism, CEMAR, Power BI or equivalent. Experience facilitating project reviews, governance meetings and performance reporting with senior stakeholders. Experience supporting project investment decisions and governance forums. Good understanding of project and commercial management principles. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Aug 08, 2026
Full time
Project Controls Manager Reporting To Head of Project Controls / Senior Project Controls Manager Role Overview As a Project Controls Manager, you will play a key role in the successful delivery of major infrastructure, transportation, defence, energy or capital programmes by establishing and maintaining integrated project controls across scope, schedule, cost, risk and change. Working alongside project managers, commercial teams and client stakeholders, you will provide accurate performance reporting, governance and assurance, enabling informed decision-making and ensuring projects remain aligned with approved baselines throughout the project lifecycle. Key Responsibilities Develop, maintain and manage integrated project baselines covering scope, schedule, cost, risk and quality. Lead project controls activities across one or more major programmes or contracts, ensuring the accuracy and integrity of project data. Analyse project performance, identifying trends, risks, opportunities and emerging issues to support effective decision-making. Integrate schedule, cost, risk and performance information to provide a comprehensive view of project health. Review contractor and supplier programme submissions, validating progress, forecasts and reporting information. Coordinate and support project risk management activities, ensuring risks are appropriately identified, assessed and mitigated. Manage project change control processes, ensuring all changes are assessed, governed and incorporated into approved baselines. Coordinate periodic reporting cycles, producing high-quality reports and dashboards for senior leadership and clients. Ensure compliance with Project Management Office (PMO) standards, governance processes and project controls procedures. Provide assurance of project controls data, maintaining consistency, accuracy and auditability across the programme. Support continuous improvement initiatives by embedding lessons learned and enhancing project controls processes and systems. Provide mentoring, coaching and line management support to junior Project Controls professionals where required. Foster a collaborative culture focused on delivery excellence, continuous improvement and high-quality project outcomes. Skills & Competencies The successful candidate will demonstrate: Excellent analytical and problem-solving skills. Strong prioritisation and organisational abilities. Excellent stakeholder engagement, influencing and communication skills. Experience presenting project performance information to senior stakeholders. Strong facilitation skills with the ability to lead workshops and governance meetings. Advanced reporting and data analysis capabilities. Ability to work collaboratively across multidisciplinary delivery teams. Essential Experience Experience delivering Project Controls across major infrastructure, engineering or capital programmes. Strong knowledge of one or more core Project Controls disciplines, including: Planning & Scheduling Cost Management Risk Management Change Control Performance Reporting Experience establishing and maintaining integrated project baselines. Experience using industry-standard Project Controls tools such as Primavera P6, Prism, CEMAR, Power BI or equivalent. Experience facilitating project reviews, governance meetings and performance reporting with senior stakeholders. Experience supporting project investment decisions and governance forums. Good understanding of project and commercial management principles. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Title:Project Manager Location: Camberley/Outer London Salary: Competitive Type: Permanent Sector: Public Sector Job Description North is seeking an experienced Project Manager to lead the delivery of technology, infrastructure, and service-led projects for our customers. Our solutions range from standalone systems to fully integrated environments that improve connectivity, safety, efficiency, and operational performance. The successful candidate will be responsible for planning, managing, and delivering projects safely, on time, within budget, and to the highest quality standards. Key Responsibilities Project Delivery Lead projects from initiation through to handover, ensuring successful customer outcomes. Define project scope, objectives, deliverables, and plans with customers and stakeholders. Manage project schedules, resources, budgets, risks, and documentation. Ensure compliance with contractual, regulatory, and industry standards. Oversee passive fire protection and fire stopping requirements following penetration works, maintaining fire compartment integrity. Site & Health & Safety Management Maintain safe, compliant, and productive project sites. Ensure compliance with CDM Regulations 2015 and site-specific health and safety requirements. Manage risk assessments, method statements, site logistics, temporary works, and regular inspections. Commercial Management Manage project budgets, forecasts, cost control, and cash flow. Lead change control and variation processes. Manage supplier and subcontractor performance to ensure contractual compliance and project success. Risk & Stakeholder Management Identify, assess, and mitigate project risks while maximising opportunities. Maintain strong relationships with clients, local authorities, building control, contractors, and key stakeholders. Provide clear project reporting, manage expectations, and resolve issues effectively. Skills & Experience Proven experience delivering complex projects within technology, infrastructure, construction, or service-led environments. Strong understanding of project management methodologies, governance, and operational best practice. Knowledge of CDM Regulations 2015, health & safety legislation, and site management. Experience managing budgets, change control, risks, suppliers, and subcontractors. Understanding of structural considerations, fire compartmentation, and passive fire protection principles. Excellent communication, stakeholder management, and leadership skills. Proficient with project management tools such as MS Project. PRINCE2, PMP, APM PMQ, SMSTS, or NEBOSH qualifications are desirable. Qualifications SKILLS AND EXPERIENCE: Proven experience as a Project Manager or similar role, successfully delivering complex projects across technology, infrastructure, construction, or service-led environments. Strong understanding of project delivery methodologies, governance, and operational best practice. Good technical awareness and the ability to work effectively with subject matter experts, delivery teams, suppliers, and customers. Expertise in CDM Regulations 2015 and a strong commitment to health and safety best practices. Experience in managing temporary works and site logistics, including compound setup and management. Robust commercial acumen with proven experience in cost control, budget management, and variation/change management. Proficient in risk and opportunity management. Exceptional communication, negotiation, and interpersonal skills, with a proven ability to build rapport, influence stakeholders, and manage client expectations effectively. Strong leadership capabilities with experience in managing multi-disciplinary project teams and subcontractors. Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment. Proficiency in project management software (e.g., MS Project) Relevant professional qualifications (e.g., PRINCE2, PMP, APM PMQ) are highly desirable. Recognised Health & Safety qualification (e.g., NEBOSH Construction Certificate, SMSTS) is highly desirable. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
Aug 08, 2026
Full time
Job Title:Project Manager Location: Camberley/Outer London Salary: Competitive Type: Permanent Sector: Public Sector Job Description North is seeking an experienced Project Manager to lead the delivery of technology, infrastructure, and service-led projects for our customers. Our solutions range from standalone systems to fully integrated environments that improve connectivity, safety, efficiency, and operational performance. The successful candidate will be responsible for planning, managing, and delivering projects safely, on time, within budget, and to the highest quality standards. Key Responsibilities Project Delivery Lead projects from initiation through to handover, ensuring successful customer outcomes. Define project scope, objectives, deliverables, and plans with customers and stakeholders. Manage project schedules, resources, budgets, risks, and documentation. Ensure compliance with contractual, regulatory, and industry standards. Oversee passive fire protection and fire stopping requirements following penetration works, maintaining fire compartment integrity. Site & Health & Safety Management Maintain safe, compliant, and productive project sites. Ensure compliance with CDM Regulations 2015 and site-specific health and safety requirements. Manage risk assessments, method statements, site logistics, temporary works, and regular inspections. Commercial Management Manage project budgets, forecasts, cost control, and cash flow. Lead change control and variation processes. Manage supplier and subcontractor performance to ensure contractual compliance and project success. Risk & Stakeholder Management Identify, assess, and mitigate project risks while maximising opportunities. Maintain strong relationships with clients, local authorities, building control, contractors, and key stakeholders. Provide clear project reporting, manage expectations, and resolve issues effectively. Skills & Experience Proven experience delivering complex projects within technology, infrastructure, construction, or service-led environments. Strong understanding of project management methodologies, governance, and operational best practice. Knowledge of CDM Regulations 2015, health & safety legislation, and site management. Experience managing budgets, change control, risks, suppliers, and subcontractors. Understanding of structural considerations, fire compartmentation, and passive fire protection principles. Excellent communication, stakeholder management, and leadership skills. Proficient with project management tools such as MS Project. PRINCE2, PMP, APM PMQ, SMSTS, or NEBOSH qualifications are desirable. Qualifications SKILLS AND EXPERIENCE: Proven experience as a Project Manager or similar role, successfully delivering complex projects across technology, infrastructure, construction, or service-led environments. Strong understanding of project delivery methodologies, governance, and operational best practice. Good technical awareness and the ability to work effectively with subject matter experts, delivery teams, suppliers, and customers. Expertise in CDM Regulations 2015 and a strong commitment to health and safety best practices. Experience in managing temporary works and site logistics, including compound setup and management. Robust commercial acumen with proven experience in cost control, budget management, and variation/change management. Proficient in risk and opportunity management. Exceptional communication, negotiation, and interpersonal skills, with a proven ability to build rapport, influence stakeholders, and manage client expectations effectively. Strong leadership capabilities with experience in managing multi-disciplinary project teams and subcontractors. Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment. Proficiency in project management software (e.g., MS Project) Relevant professional qualifications (e.g., PRINCE2, PMP, APM PMQ) are highly desirable. Recognised Health & Safety qualification (e.g., NEBOSH Construction Certificate, SMSTS) is highly desirable. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
Project Controls Manager Job Purpose The Project Controls Manager plays a key role in supporting the successful delivery of major infrastructure programmes by providing robust project controls across scope, schedule, cost, risk and change. Working within a multidisciplinary project environment, you will establish and maintain project baselines, monitor performance, implement governance processes and provide meaningful reporting to support informed decision-making. The role will also lead project change management activities, ensuring that all proposed changes are fully assessed, governed and incorporated into project baselines while maintaining compliance with organisational standards and best practice. The Role As Project Controls Manager, you will be responsible for managing integrated project controls activities across a major infrastructure programme, ensuring effective governance, reporting and performance management throughout the project lifecycle. Working closely with project managers, commercial teams, planners and client stakeholders, you will provide assurance that programme information is accurate, robust and supports successful project delivery. Key Responsibilities Lead the management and maintenance of integrated project baselines across scope, schedule, cost, risk and change. Manage project change control processes, ensuring proposed changes are fully assessed for schedule, cost and commercial impacts before approval. Review and assure change requests, providing guidance to project teams to improve the quality and consistency of submissions. Ensure approved changes are accurately incorporated into project schedules, cost forecasts and Work Breakdown Structures (WBS). Produce regular project controls reports, dashboards and performance metrics for senior leadership and client stakeholders. Monitor project performance, identifying trends, risks and opportunities, and recommending corrective actions where required. Maintain project controls governance processes, ensuring compliance with organisational standards, procedures and best practice. Support the continuous improvement of project controls systems, processes and reporting tools. Coordinate governance meetings, preparing agendas, reports, meeting minutes and action trackers. Facilitate performance reviews and project controls workshops with delivery teams and stakeholders. Provide project controls guidance and mentoring to project teams and junior project controls professionals. Support audits, assurance reviews and lessons learned activities across the programme. Promote collaborative working and drive continuous improvement across all project controls disciplines. Skills & Experience The successful candidate will demonstrate: Strong understanding of Project Controls principles across planning, cost, risk, change and performance management. Excellent analytical and problem-solving abilities with strong attention to detail. Experience developing and maintaining integrated project baselines. Strong stakeholder management and communication skills with the ability to influence senior project teams. Experience producing high-quality reports and presenting project performance information. Ability to facilitate governance meetings and drive decision-making through clear performance insights. Excellent organisational skills with the ability to manage multiple priorities within complex programmes. Essential Experience Significant experience within Project Controls on major infrastructure, transportation, energy, defence or capital programmes. Experience in one or more Project Controls disciplines including: Planning & Scheduling Cost Management Change Control Risk Management Performance Reporting Experience using project controls systems such as Primavera P6, Prism, CEMAR, Power BI or equivalent. Experience supporting governance boards, change forums and programme reviews. Experience working within PMO or client-side delivery environments. Experience managing or mentoring junior team members is desirable. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Aug 08, 2026
Full time
Project Controls Manager Job Purpose The Project Controls Manager plays a key role in supporting the successful delivery of major infrastructure programmes by providing robust project controls across scope, schedule, cost, risk and change. Working within a multidisciplinary project environment, you will establish and maintain project baselines, monitor performance, implement governance processes and provide meaningful reporting to support informed decision-making. The role will also lead project change management activities, ensuring that all proposed changes are fully assessed, governed and incorporated into project baselines while maintaining compliance with organisational standards and best practice. The Role As Project Controls Manager, you will be responsible for managing integrated project controls activities across a major infrastructure programme, ensuring effective governance, reporting and performance management throughout the project lifecycle. Working closely with project managers, commercial teams, planners and client stakeholders, you will provide assurance that programme information is accurate, robust and supports successful project delivery. Key Responsibilities Lead the management and maintenance of integrated project baselines across scope, schedule, cost, risk and change. Manage project change control processes, ensuring proposed changes are fully assessed for schedule, cost and commercial impacts before approval. Review and assure change requests, providing guidance to project teams to improve the quality and consistency of submissions. Ensure approved changes are accurately incorporated into project schedules, cost forecasts and Work Breakdown Structures (WBS). Produce regular project controls reports, dashboards and performance metrics for senior leadership and client stakeholders. Monitor project performance, identifying trends, risks and opportunities, and recommending corrective actions where required. Maintain project controls governance processes, ensuring compliance with organisational standards, procedures and best practice. Support the continuous improvement of project controls systems, processes and reporting tools. Coordinate governance meetings, preparing agendas, reports, meeting minutes and action trackers. Facilitate performance reviews and project controls workshops with delivery teams and stakeholders. Provide project controls guidance and mentoring to project teams and junior project controls professionals. Support audits, assurance reviews and lessons learned activities across the programme. Promote collaborative working and drive continuous improvement across all project controls disciplines. Skills & Experience The successful candidate will demonstrate: Strong understanding of Project Controls principles across planning, cost, risk, change and performance management. Excellent analytical and problem-solving abilities with strong attention to detail. Experience developing and maintaining integrated project baselines. Strong stakeholder management and communication skills with the ability to influence senior project teams. Experience producing high-quality reports and presenting project performance information. Ability to facilitate governance meetings and drive decision-making through clear performance insights. Excellent organisational skills with the ability to manage multiple priorities within complex programmes. Essential Experience Significant experience within Project Controls on major infrastructure, transportation, energy, defence or capital programmes. Experience in one or more Project Controls disciplines including: Planning & Scheduling Cost Management Change Control Risk Management Performance Reporting Experience using project controls systems such as Primavera P6, Prism, CEMAR, Power BI or equivalent. Experience supporting governance boards, change forums and programme reviews. Experience working within PMO or client-side delivery environments. Experience managing or mentoring junior team members is desirable. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Your new company An established healthcare provider is seeking an experienced Clinical Systems Manager to join its digital and technology leadership team. This organisation delivers vital community healthcare services and is committed to leveraging technology to improve patient outcomes, service delivery and operational efficiency.This is an excellent opportunity to play a pivotal role in the management, development and optimisation of clinical systems that support frontline healthcare professionals and patients. Your new role Reporting to a senior digital leader, the Clinical Systems Manager will take ownership of the organisation's clinical systems portfolio, leading a specialist team of around 10 and managing key third-party technology suppliers. The successful candidate will be responsible for ensuring clinical applications remain secure, effective and aligned with business and clinical requirements. The role will also drive service improvement, system optimisation, supplier performance management and the successful delivery of upgrades, enhancements and digital transformation initiatives. Lead and develop a Clinical Systems team to deliver high-quality support and system services. Act as the subject matter expert for clinical systems, providing strategic guidance and technical leadership. Oversee the administration, maintenance, performance and availability of clinical applications and interfaces. Manage system upgrades, releases, testing and implementation activities. Ensure compliance with NHS information governance standards, DSPT requirements and cybersecurity best practice. Develop and maintain strong relationships with third-party SaaS providers and technology partners. Monitor supplier performance, contractual obligations and service level agreements to ensure value for money. Lead on system risk management, incident response and service continuity planning. Work closely with clinical and operational stakeholders to identify opportunities for service improvement and innovation. Support procurement activities, contract renewals, tender processes and business case development. What you'll need to succeed Essential Experience Significant experience managing, supporting and developing complex healthcare or clinical systems. Proven leadership experience managing technical or multidisciplinary teams. Strong supplier and contract management experience within a technology environment. Experience delivering system enhancements, upgrades and digital transformation projects. Knowledge of NHS information governance, Data Security & Protection Toolkit (DSPT), ITIL and data protection requirements. Strong stakeholder engagement skills with the ability to communicate complex technical concepts to non-technical audiences. Experience analysing system performance, managing risks and implementing service improvements. Budget management and business case development experience. Desirable Experience Experience working with clinical systems such as SystmOne, RLDatix (Allocate), Docmail or Shared Care Record solutions. Knowledge of system integration technologies, XML or healthcare messaging standards. Understanding of project delivery methodologies such as PRINCE2, MSP or Agile. Experience within NHS, community healthcare or wider health and care settings. What you'll get in return Competitive NHS Band 8a salary ( 57,528- 64,750) NHS Pension Scheme. Generous annual leave entitlement. Flexible and hybrid working opportunities(1-2 days on site per week). Ongoing professional development and leadership training. The opportunity to influence digital healthcare services and deliver meaningful improvements to patient care. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 08, 2026
Full time
Your new company An established healthcare provider is seeking an experienced Clinical Systems Manager to join its digital and technology leadership team. This organisation delivers vital community healthcare services and is committed to leveraging technology to improve patient outcomes, service delivery and operational efficiency.This is an excellent opportunity to play a pivotal role in the management, development and optimisation of clinical systems that support frontline healthcare professionals and patients. Your new role Reporting to a senior digital leader, the Clinical Systems Manager will take ownership of the organisation's clinical systems portfolio, leading a specialist team of around 10 and managing key third-party technology suppliers. The successful candidate will be responsible for ensuring clinical applications remain secure, effective and aligned with business and clinical requirements. The role will also drive service improvement, system optimisation, supplier performance management and the successful delivery of upgrades, enhancements and digital transformation initiatives. Lead and develop a Clinical Systems team to deliver high-quality support and system services. Act as the subject matter expert for clinical systems, providing strategic guidance and technical leadership. Oversee the administration, maintenance, performance and availability of clinical applications and interfaces. Manage system upgrades, releases, testing and implementation activities. Ensure compliance with NHS information governance standards, DSPT requirements and cybersecurity best practice. Develop and maintain strong relationships with third-party SaaS providers and technology partners. Monitor supplier performance, contractual obligations and service level agreements to ensure value for money. Lead on system risk management, incident response and service continuity planning. Work closely with clinical and operational stakeholders to identify opportunities for service improvement and innovation. Support procurement activities, contract renewals, tender processes and business case development. What you'll need to succeed Essential Experience Significant experience managing, supporting and developing complex healthcare or clinical systems. Proven leadership experience managing technical or multidisciplinary teams. Strong supplier and contract management experience within a technology environment. Experience delivering system enhancements, upgrades and digital transformation projects. Knowledge of NHS information governance, Data Security & Protection Toolkit (DSPT), ITIL and data protection requirements. Strong stakeholder engagement skills with the ability to communicate complex technical concepts to non-technical audiences. Experience analysing system performance, managing risks and implementing service improvements. Budget management and business case development experience. Desirable Experience Experience working with clinical systems such as SystmOne, RLDatix (Allocate), Docmail or Shared Care Record solutions. Knowledge of system integration technologies, XML or healthcare messaging standards. Understanding of project delivery methodologies such as PRINCE2, MSP or Agile. Experience within NHS, community healthcare or wider health and care settings. What you'll get in return Competitive NHS Band 8a salary ( 57,528- 64,750) NHS Pension Scheme. Generous annual leave entitlement. Flexible and hybrid working opportunities(1-2 days on site per week). Ongoing professional development and leadership training. The opportunity to influence digital healthcare services and deliver meaningful improvements to patient care. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Hays are delighted to be recruiting on behalf of a well-established public sector organisation for a Finance Manager (Lottery Accounts) opportunity on an initial 6-month contract with the option to extend to 12 months. There will be permanent competitions within this timeframe as the finance team is doubling in size. This is an excellent opportunity for a qualified finance professional to join a highly regarded organisation, providing leadership across the finance function and supporting strategic decision-making through the delivery of high-quality financial information and robust financial governance. Your new role Reporting to the Head of Finance, you will lead the finance team and provide a comprehensive finance service across the organisation. You will be responsible for delivering accurate financial information, supporting budget holders, maintaining strong financial controls, and ensuring compliance with public sector financial reporting requirements. Key responsibilities will include: Preparation and presentation of monthly management accounts to the senior leadership team. Budget setting, monitoring and financial performance reporting. Production of financial and statistical returns and completion of financial exercises for external stakeholders. Cashflow management and financial analysis. Continuous improvement of financial systems, controls and processes. Production and review of monthly and year-end financial accounts, including Lottery funding accounts. Liaison with internal and external auditors and preparation of supporting audit documentation. Leadership, development and performance management of the finance team. Preparation of reports, briefing papers and responses to information requests. What you'll need to succeed To be considered, you must be a fully qualified accountant and a current member of a recognised professional accounting body such as ACA, ACCA, CIMA, CIPFA or CPA Ireland. You will also possess: At least 3 years' post-qualification experience gained within the last 5 years in a finance-related environment. Experience across at least two of the following areas: Financial planning and budgeting Financial accounting and auditing Management accounting and cost analysis Development and implementation of financial systems A minimum of 2 years' experience using computerised accounting software packages. Experience implementing financial procedures and preparing financial and statistical reports for senior management. Demonstrable leadership and staff management experience, including performance management and development of team members. What you'll get in return Finance Manager (Lottery Accounts) 6-month contract with the option to extend Grade: Deputy Principal (DP) Starting salary of 47,304 NILGOSC Local Government Pension Scheme from Day 1 Employee contribution: 6.5% Employer contribution: 15.5% Flexible working arrangements Office hours: 8:30am to 5:30pm Core hours: 10:00am to 12:00pm and 2:00pm to 4:00pm Hybrid working with a minimum of 2 office days per week 28.5 days annual leave 12.5 customary holidays Employee Assistance Programme Cycle to Work Scheme Learning & Development budget for training Opportunity to join a collaborative finance team and make a meaningful contribution within a large public sector environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 08, 2026
Seasonal
Your new company Hays are delighted to be recruiting on behalf of a well-established public sector organisation for a Finance Manager (Lottery Accounts) opportunity on an initial 6-month contract with the option to extend to 12 months. There will be permanent competitions within this timeframe as the finance team is doubling in size. This is an excellent opportunity for a qualified finance professional to join a highly regarded organisation, providing leadership across the finance function and supporting strategic decision-making through the delivery of high-quality financial information and robust financial governance. Your new role Reporting to the Head of Finance, you will lead the finance team and provide a comprehensive finance service across the organisation. You will be responsible for delivering accurate financial information, supporting budget holders, maintaining strong financial controls, and ensuring compliance with public sector financial reporting requirements. Key responsibilities will include: Preparation and presentation of monthly management accounts to the senior leadership team. Budget setting, monitoring and financial performance reporting. Production of financial and statistical returns and completion of financial exercises for external stakeholders. Cashflow management and financial analysis. Continuous improvement of financial systems, controls and processes. Production and review of monthly and year-end financial accounts, including Lottery funding accounts. Liaison with internal and external auditors and preparation of supporting audit documentation. Leadership, development and performance management of the finance team. Preparation of reports, briefing papers and responses to information requests. What you'll need to succeed To be considered, you must be a fully qualified accountant and a current member of a recognised professional accounting body such as ACA, ACCA, CIMA, CIPFA or CPA Ireland. You will also possess: At least 3 years' post-qualification experience gained within the last 5 years in a finance-related environment. Experience across at least two of the following areas: Financial planning and budgeting Financial accounting and auditing Management accounting and cost analysis Development and implementation of financial systems A minimum of 2 years' experience using computerised accounting software packages. Experience implementing financial procedures and preparing financial and statistical reports for senior management. Demonstrable leadership and staff management experience, including performance management and development of team members. What you'll get in return Finance Manager (Lottery Accounts) 6-month contract with the option to extend Grade: Deputy Principal (DP) Starting salary of 47,304 NILGOSC Local Government Pension Scheme from Day 1 Employee contribution: 6.5% Employer contribution: 15.5% Flexible working arrangements Office hours: 8:30am to 5:30pm Core hours: 10:00am to 12:00pm and 2:00pm to 4:00pm Hybrid working with a minimum of 2 office days per week 28.5 days annual leave 12.5 customary holidays Employee Assistance Programme Cycle to Work Scheme Learning & Development budget for training Opportunity to join a collaborative finance team and make a meaningful contribution within a large public sector environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We're looking for an experienced Senior Payroll Manager to lead the delivery of accurate, compliant payroll services across the UK and Republic of Ireland. Managing five payrolls for over 700 employees, you'll ensure an excellent employee experience while driving continuous improvement, governance, and payroll best practice. You'll be an experienced payroll professional with strong technical knowledge, excellent attention to detail, and a customer-focused approach. Confident working with payroll systems and data, you'll build strong relationships, solve problems, and identify opportunities to improve processes and deliver outstanding service. Main Responsibilities Payroll Leadership & Operations Ensure all payrolls are processed accurately, on time, and in full compliance with UK and ROI legislation, including Manage payroll operations for over 700 employees, ensuring robust controls, audit readiness, and consistent service quality. Oversee complex payroll matters including manual calculations, cross border tax considerations, and multi frequency payrolls. Ensure accurate production and distribution of payroll documentation Maintain payroll data integrity, ensuring all starters, leavers, transfers, and contractual changes are processed correctly across UK and ROI jurisdictions. Governance, Compliance & Controls Maintain expert knowledge of UK and ROI payroll legislation, taxation, employment law, and pension requirements, ensuring timely implementation of regulatory changes. Lead on compliance activities, ensuring robust internal controls, documentation, and risk management. Partner with Finance to support reconciliations, budgeting, accounting, and cross functional governance. Pensions & Benefits Administration Manage the transactions, contribution uploads, and reporting for five pension schemes Oversee enrolment, re enrolment, contribution uploads, scheme reporting, and liaison with pension providers where necessary, with HR support Ensure accurate pension deductions, employer contributions, and statutory communications. Systems, Technology & Continuous Improvement Act as payroll systems lead, supporting enhancements, optimisation, and deployment of new functionality Identify opportunities to improve payroll processes, automation, reporting, and operational efficiency. Leverage data and analytics to inform decision making and drive process improvements. Stakeholder Engagement & Customer Experience Serve as the senior point of contact for payroll queries across UK and ROI, providing expert guidance to employees and senior stakeholders. Build strong relationships with internal stakeholders, educating colleagues on payroll processes and promoting transparency. Liasing with Group Payroll team for support, ensuring changes and processes are aligned Team Leadership & Development Lead, coach, and develop payroll team members, fostering a collaborative, high performance culture. Support onboarding and development of new team members, sharing technical expertise and best practice. Skills and Qualifications required Significant experience managing end to end UK and ROI payroll operations in a complex, high volume environment. Deep technical knowledge of UK and ROI payroll legislation, PAYE, NI, PRSI, USC, BIK, statutory payments, workplace pensions, and automatic enrolment. Experience managing multi frequency payrolls and large employee populations (650+). Strong understanding of pension scheme administration and reporting. Experience with integrated HR & payroll systems and advanced Excel capability. Strong analytical, problem solving, and organisational skills with exceptional attention to detail. Proven ability to manage competing demands, deliver under pressure, and maintain high accuracy. Experience leading or mentoring payroll teams.
Aug 08, 2026
Full time
We're looking for an experienced Senior Payroll Manager to lead the delivery of accurate, compliant payroll services across the UK and Republic of Ireland. Managing five payrolls for over 700 employees, you'll ensure an excellent employee experience while driving continuous improvement, governance, and payroll best practice. You'll be an experienced payroll professional with strong technical knowledge, excellent attention to detail, and a customer-focused approach. Confident working with payroll systems and data, you'll build strong relationships, solve problems, and identify opportunities to improve processes and deliver outstanding service. Main Responsibilities Payroll Leadership & Operations Ensure all payrolls are processed accurately, on time, and in full compliance with UK and ROI legislation, including Manage payroll operations for over 700 employees, ensuring robust controls, audit readiness, and consistent service quality. Oversee complex payroll matters including manual calculations, cross border tax considerations, and multi frequency payrolls. Ensure accurate production and distribution of payroll documentation Maintain payroll data integrity, ensuring all starters, leavers, transfers, and contractual changes are processed correctly across UK and ROI jurisdictions. Governance, Compliance & Controls Maintain expert knowledge of UK and ROI payroll legislation, taxation, employment law, and pension requirements, ensuring timely implementation of regulatory changes. Lead on compliance activities, ensuring robust internal controls, documentation, and risk management. Partner with Finance to support reconciliations, budgeting, accounting, and cross functional governance. Pensions & Benefits Administration Manage the transactions, contribution uploads, and reporting for five pension schemes Oversee enrolment, re enrolment, contribution uploads, scheme reporting, and liaison with pension providers where necessary, with HR support Ensure accurate pension deductions, employer contributions, and statutory communications. Systems, Technology & Continuous Improvement Act as payroll systems lead, supporting enhancements, optimisation, and deployment of new functionality Identify opportunities to improve payroll processes, automation, reporting, and operational efficiency. Leverage data and analytics to inform decision making and drive process improvements. Stakeholder Engagement & Customer Experience Serve as the senior point of contact for payroll queries across UK and ROI, providing expert guidance to employees and senior stakeholders. Build strong relationships with internal stakeholders, educating colleagues on payroll processes and promoting transparency. Liasing with Group Payroll team for support, ensuring changes and processes are aligned Team Leadership & Development Lead, coach, and develop payroll team members, fostering a collaborative, high performance culture. Support onboarding and development of new team members, sharing technical expertise and best practice. Skills and Qualifications required Significant experience managing end to end UK and ROI payroll operations in a complex, high volume environment. Deep technical knowledge of UK and ROI payroll legislation, PAYE, NI, PRSI, USC, BIK, statutory payments, workplace pensions, and automatic enrolment. Experience managing multi frequency payrolls and large employee populations (650+). Strong understanding of pension scheme administration and reporting. Experience with integrated HR & payroll systems and advanced Excel capability. Strong analytical, problem solving, and organisational skills with exceptional attention to detail. Proven ability to manage competing demands, deliver under pressure, and maintain high accuracy. Experience leading or mentoring payroll teams.
Cyber Security Manager (Public Sector) Hybrid: 3 days on-site (London) + 2 days working from home Salary: £50,000-£67,000 Panoramic Associates are supporting a Local Authority in their search for a Cyber Security Lead to lead cyber security strategy, governance and operational resilience for a large public sector organisation. You ll protect critical ICT infrastructure and sensitive data, ensure compliance with national standards, and embed security by design across technology change and service delivery. This is a hands-on leadership role, working closely with senior ICT stakeholders, service providers and internal teams to maintain assurance, drive continuous improvement, and lead incident response when required. Key responsibilities Own and lead the organisation s cyber security strategy, policies, standards and operating model. Embed security-by-design within technology change governance, including active participation in Change Advisory Board (CAB) and leadership of an Information Security governance forum. Oversee security operations and technical controls across SIEM, firewalls, endpoint protection, identity and access management, and secure configuration. Manage cyber security across cloud and hybrid environments (Microsoft 365 / Azure), including patching assurance, disaster recovery and business continuity testing. Lead vulnerability management and security testing activity (internal scanning, external testing, remediation tracking, evidence gathering). Manage and coordinate incident response, investigation, reporting and post-incident improvement actions. Maintain compliance and evidence for key standards/frameworks, including (as applicable) PSN, PCI-DSS, Cyber Essentials Plus, GDPR, DSP Toolkit and wider public sector assurance requirements. Drive security awareness and practical adoption of secure ways of working across the business. Manage supplier performance and outsourced security services to ensure controls are effective and audit-ready. Line manage and develop staff, and manage a small security budget. Essential experience / skills Cyber security leadership/management experience within a public sector, regulated, or complex enterprise environment. Knowledge of NCSC-aligned security principles and practical governance/assurance approaches. Security compliance and audit-readiness (e.g., PSN, PCI-DSS, GDPR, Cyber Essentials Plus and similar frameworks). Microsoft security tooling (e.g., Sentinel, Defender, and M365 E5 security capabilities); exposure to Copilot for Security is beneficial. Experience operating within structured service environments (e.g., ITIL) and change governance. Desirable ISO 27001-aligned policy/control design and implementation experience. Additional requirements Ability to support out-of-hours response activity when required (e.g., security incidents). Some travel may be required How to apply Apply with your CV outlining relevant cyber security leadership, compliance/assurance experience, and your hands-on technical oversight across Microsoft and hybrid environments.
Aug 08, 2026
Full time
Cyber Security Manager (Public Sector) Hybrid: 3 days on-site (London) + 2 days working from home Salary: £50,000-£67,000 Panoramic Associates are supporting a Local Authority in their search for a Cyber Security Lead to lead cyber security strategy, governance and operational resilience for a large public sector organisation. You ll protect critical ICT infrastructure and sensitive data, ensure compliance with national standards, and embed security by design across technology change and service delivery. This is a hands-on leadership role, working closely with senior ICT stakeholders, service providers and internal teams to maintain assurance, drive continuous improvement, and lead incident response when required. Key responsibilities Own and lead the organisation s cyber security strategy, policies, standards and operating model. Embed security-by-design within technology change governance, including active participation in Change Advisory Board (CAB) and leadership of an Information Security governance forum. Oversee security operations and technical controls across SIEM, firewalls, endpoint protection, identity and access management, and secure configuration. Manage cyber security across cloud and hybrid environments (Microsoft 365 / Azure), including patching assurance, disaster recovery and business continuity testing. Lead vulnerability management and security testing activity (internal scanning, external testing, remediation tracking, evidence gathering). Manage and coordinate incident response, investigation, reporting and post-incident improvement actions. Maintain compliance and evidence for key standards/frameworks, including (as applicable) PSN, PCI-DSS, Cyber Essentials Plus, GDPR, DSP Toolkit and wider public sector assurance requirements. Drive security awareness and practical adoption of secure ways of working across the business. Manage supplier performance and outsourced security services to ensure controls are effective and audit-ready. Line manage and develop staff, and manage a small security budget. Essential experience / skills Cyber security leadership/management experience within a public sector, regulated, or complex enterprise environment. Knowledge of NCSC-aligned security principles and practical governance/assurance approaches. Security compliance and audit-readiness (e.g., PSN, PCI-DSS, GDPR, Cyber Essentials Plus and similar frameworks). Microsoft security tooling (e.g., Sentinel, Defender, and M365 E5 security capabilities); exposure to Copilot for Security is beneficial. Experience operating within structured service environments (e.g., ITIL) and change governance. Desirable ISO 27001-aligned policy/control design and implementation experience. Additional requirements Ability to support out-of-hours response activity when required (e.g., security incidents). Some travel may be required How to apply Apply with your CV outlining relevant cyber security leadership, compliance/assurance experience, and your hands-on technical oversight across Microsoft and hybrid environments.
Company Profile CBRE Global Workplace Solutions (GWS) is a leading facilities management provider, delivering integrated workplace solutions that support clients across a wide range of sectors. Job Title: Contract Support & Helpdesk Operative The Contract Support & Helpdesk Operative plays a pivotal role in the smooth day-to-day administration of the facilities management contract, acting as the central coordination point between the client, on-site engineering and soft services teams, supply chain, and the wider CBRE GWS account team. Role Summary: The post holder is the first point of contact for all facilities-related requests and queries raised by building occupiers and tenants, ensuring that work orders are accurately logged, tracked, and progressed through to completion within agreed SLA timescales. In addition to helpdesk duties, the role encompasses a broad range of administrative, financial, and compliance support activities that underpin effective contract delivery. Serve as the first point of contact for all facilities helpdesk requests received via telephone, email, and the CAFM/CMMS system, ensuring all jobs are logged accurately and promptly. Assign reactive and planned work orders to the appropriate engineer, supplier, or subcontractor in accordance with priority and SLA requirements. Monitor the progress of open work orders and proactively chase outstanding jobs, escalating any at-risk or breached SLAs to the Contract Manager without delay. Provide regular status updates to building occupiers and tenants on the progress of their logged requests, ensuring a professional and courteous service at all times. Maintain helpdesk data integrity, ensuring all job records are complete, accurately categorised, and closed in a timely manner following confirmation of completion. Produce and distribute daily, weekly, and monthly helpdesk performance reports, including SLA compliance, open job age, and reactive volumes for the Contract Manager and client. Raise purchase orders for reactive works, subcontractor call-outs, and materials in line with the contract's financial approval matrix and CBRE procurement processes. Process supplier invoices, matching against purchase orders and ensuring timely submission for approval and payment. Maintain accurate records of contract expenditure against budget, flagging variances or overspends to the Contract Manager promptly. Support the preparation of monthly management accounts packs, client reports, and financial summaries. Manage Work Order Maintenance (WOM), ensuring all rechargeable works are captured, costed, and submitted for client approval within agreed timescales. Assist with the administration of subcontractor purchase orders, including obtaining quotes, raising works orders, and closing out completed works on the CAFM system. Act as the on-site system administrator for the CAFM/CMMS platform, maintaining accurate asset data, PPM schedules, and contractor records. Create and maintain PPM task schedules, ensuring all planned maintenance activities are correctly programmed and allocated within the system. Upload and manage compliance documentation, including service reports, statutory certificates, and risk assessments. Produce system-generated reports to support contract governance, client meetings, and compliance audits. Provide first-line system support and guidance to the engineering team, ensuring accurate job recording and CAFM compliance. Maintain the site compliance tracker, ensuring all statutory inspections, service visits, and certifications are up to date and renewal actions are flagged in advance. File and manage all contract documentation, including subcontractor service reports, risk assessments, RAMS, O&M manuals, and insurance certificates. Support the preparation and collation of materials for client governance meetings, monthly KPI reviews, and contract audits. Maintain the site's Permit to Work (PTW) log, ensuring all permits are correctly issued, tracked, and closed out in a timely manner. Ensure all records are maintained in accordance with CBRE GWS document management standards and GDPR requirements. Liaise with approved subcontractors and suppliers to schedule and confirm attendance for PPM visits, reactive call-outs, and project works. Ensure all subcontractors attending site hold current insurance, RAMS, and induction documentation prior to commencement of works. Maintain the approved subcontractor register, monitoring expiry dates for insurance, accreditations, and site induction records. Obtain and evaluate competitive quotations for minor works in accordance with the contract's procurement thresholds. Provide general administrative support to the Contract Manager and on-site FM team, including meeting coordination, minute-taking, correspondence, and presentation preparation. Maintain office supplies and stationery for the facilities management team, managing stock levels and placing orders as required. Manage the site's key register, access fob allocation records, and contractor signing-in systems. Support the onboarding and induction of new team members, ensuring access to systems, uniforms, and site-specific documentation is arranged in advance. Undertake any other reasonable administrative duties as requested by the Contract Manager or Account Manager. Experience Required: Proven experience in an administrative, helpdesk, or facilities coordination role, ideally within a corporate or FM environment. Confident and professional communicator with the ability to manage multiple stakeholders simultaneously. Strong organisational skills and high attention to detail, with the ability to manage competing priorities and deadlines effectively. Experience using CAFM/CMMS systems such as Concept Evolution, Maximo, ServiceNow, or similar for job logging, tracking, and reporting. Proficient in Microsoft Office, particularly Outlook, Excel, and Word, including the ability to produce reports and track data. Experience processing purchase orders and/or invoices within a structured approval framework. A customer-focused mindset with a proactive, solution-driven approach to queries and issues. Familiarity with financial processes including WIP management, budget tracking, and month-end reporting. Understanding of hard FM services and planned preventative maintenance programmes. Knowledge of GDPR requirements in the context of document management and data handling. Experience with Microsoft SharePoint, Power BI, or similar reporting and collaboration platforms. Key Competencies Customer & Tenant Focus Acts as a professional first point of contact and manages requests with warmth, efficiency, and a solutions-focused approach. Organisational Skills Manages a high volume of concurrent tasks with accuracy and composure and prioritises effectively under pressure. Communication Communicates clearly and professionally across all channels and keeps stakeholders informed while managing expectations proactively. Attention to Detail Maintains high standards of data accuracy and document management and identifies and corrects errors before they become issues. Teamwork Supports a collaborative culture and builds strong working relationships across the FM team, supply chain, and client stakeholders. Adaptability Responds positively to changing priorities and business demands and is comfortable operating in a dynamic, fast-paced environment. Commercial Awareness Understands the financial implications of contract performance and supports the team in managing cost, compliance, and client value. Continuous Improvement Proactively identifies administrative inefficiencies and suggests practical improvements to processes, systems, and reporting. DISCLAIMER This job description is not exhaustive and may be subject to review in conjunction with the post holder and line manager in response to changes in business requirements.
Aug 08, 2026
Full time
Company Profile CBRE Global Workplace Solutions (GWS) is a leading facilities management provider, delivering integrated workplace solutions that support clients across a wide range of sectors. Job Title: Contract Support & Helpdesk Operative The Contract Support & Helpdesk Operative plays a pivotal role in the smooth day-to-day administration of the facilities management contract, acting as the central coordination point between the client, on-site engineering and soft services teams, supply chain, and the wider CBRE GWS account team. Role Summary: The post holder is the first point of contact for all facilities-related requests and queries raised by building occupiers and tenants, ensuring that work orders are accurately logged, tracked, and progressed through to completion within agreed SLA timescales. In addition to helpdesk duties, the role encompasses a broad range of administrative, financial, and compliance support activities that underpin effective contract delivery. Serve as the first point of contact for all facilities helpdesk requests received via telephone, email, and the CAFM/CMMS system, ensuring all jobs are logged accurately and promptly. Assign reactive and planned work orders to the appropriate engineer, supplier, or subcontractor in accordance with priority and SLA requirements. Monitor the progress of open work orders and proactively chase outstanding jobs, escalating any at-risk or breached SLAs to the Contract Manager without delay. Provide regular status updates to building occupiers and tenants on the progress of their logged requests, ensuring a professional and courteous service at all times. Maintain helpdesk data integrity, ensuring all job records are complete, accurately categorised, and closed in a timely manner following confirmation of completion. Produce and distribute daily, weekly, and monthly helpdesk performance reports, including SLA compliance, open job age, and reactive volumes for the Contract Manager and client. Raise purchase orders for reactive works, subcontractor call-outs, and materials in line with the contract's financial approval matrix and CBRE procurement processes. Process supplier invoices, matching against purchase orders and ensuring timely submission for approval and payment. Maintain accurate records of contract expenditure against budget, flagging variances or overspends to the Contract Manager promptly. Support the preparation of monthly management accounts packs, client reports, and financial summaries. Manage Work Order Maintenance (WOM), ensuring all rechargeable works are captured, costed, and submitted for client approval within agreed timescales. Assist with the administration of subcontractor purchase orders, including obtaining quotes, raising works orders, and closing out completed works on the CAFM system. Act as the on-site system administrator for the CAFM/CMMS platform, maintaining accurate asset data, PPM schedules, and contractor records. Create and maintain PPM task schedules, ensuring all planned maintenance activities are correctly programmed and allocated within the system. Upload and manage compliance documentation, including service reports, statutory certificates, and risk assessments. Produce system-generated reports to support contract governance, client meetings, and compliance audits. Provide first-line system support and guidance to the engineering team, ensuring accurate job recording and CAFM compliance. Maintain the site compliance tracker, ensuring all statutory inspections, service visits, and certifications are up to date and renewal actions are flagged in advance. File and manage all contract documentation, including subcontractor service reports, risk assessments, RAMS, O&M manuals, and insurance certificates. Support the preparation and collation of materials for client governance meetings, monthly KPI reviews, and contract audits. Maintain the site's Permit to Work (PTW) log, ensuring all permits are correctly issued, tracked, and closed out in a timely manner. Ensure all records are maintained in accordance with CBRE GWS document management standards and GDPR requirements. Liaise with approved subcontractors and suppliers to schedule and confirm attendance for PPM visits, reactive call-outs, and project works. Ensure all subcontractors attending site hold current insurance, RAMS, and induction documentation prior to commencement of works. Maintain the approved subcontractor register, monitoring expiry dates for insurance, accreditations, and site induction records. Obtain and evaluate competitive quotations for minor works in accordance with the contract's procurement thresholds. Provide general administrative support to the Contract Manager and on-site FM team, including meeting coordination, minute-taking, correspondence, and presentation preparation. Maintain office supplies and stationery for the facilities management team, managing stock levels and placing orders as required. Manage the site's key register, access fob allocation records, and contractor signing-in systems. Support the onboarding and induction of new team members, ensuring access to systems, uniforms, and site-specific documentation is arranged in advance. Undertake any other reasonable administrative duties as requested by the Contract Manager or Account Manager. Experience Required: Proven experience in an administrative, helpdesk, or facilities coordination role, ideally within a corporate or FM environment. Confident and professional communicator with the ability to manage multiple stakeholders simultaneously. Strong organisational skills and high attention to detail, with the ability to manage competing priorities and deadlines effectively. Experience using CAFM/CMMS systems such as Concept Evolution, Maximo, ServiceNow, or similar for job logging, tracking, and reporting. Proficient in Microsoft Office, particularly Outlook, Excel, and Word, including the ability to produce reports and track data. Experience processing purchase orders and/or invoices within a structured approval framework. A customer-focused mindset with a proactive, solution-driven approach to queries and issues. Familiarity with financial processes including WIP management, budget tracking, and month-end reporting. Understanding of hard FM services and planned preventative maintenance programmes. Knowledge of GDPR requirements in the context of document management and data handling. Experience with Microsoft SharePoint, Power BI, or similar reporting and collaboration platforms. Key Competencies Customer & Tenant Focus Acts as a professional first point of contact and manages requests with warmth, efficiency, and a solutions-focused approach. Organisational Skills Manages a high volume of concurrent tasks with accuracy and composure and prioritises effectively under pressure. Communication Communicates clearly and professionally across all channels and keeps stakeholders informed while managing expectations proactively. Attention to Detail Maintains high standards of data accuracy and document management and identifies and corrects errors before they become issues. Teamwork Supports a collaborative culture and builds strong working relationships across the FM team, supply chain, and client stakeholders. Adaptability Responds positively to changing priorities and business demands and is comfortable operating in a dynamic, fast-paced environment. Commercial Awareness Understands the financial implications of contract performance and supports the team in managing cost, compliance, and client value. Continuous Improvement Proactively identifies administrative inefficiencies and suggests practical improvements to processes, systems, and reporting. DISCLAIMER This job description is not exhaustive and may be subject to review in conjunction with the post holder and line manager in response to changes in business requirements.
Compliance Manager (Part-Time) Location: West End, London Hours: Part-Time (3 days per week / 22.5 hours, flexible) Salary: Competitive, dependent upon experience Reporting to: Finance Director / Managing Director The Opportunity We are seeking an experienced and detail-oriented Compliance Manager to join our team on a part-time basis. Based in the heart of London's West End, this role will be responsible for overseeing the organisation's compliance framework, ensuring adherence to relevant regulatory requirements, internal policies, and industry best practice. This is an excellent opportunity for a compliance professional who enjoys working in a collaborative environment and can provide pragmatic guidance to support business growth while maintaining robust governance standards. Key Responsibilities Develop, implement and maintain the company's compliance policies, procedures and controls. Monitor changes in relevant legislation, regulations and industry standards, assessing potential business impacts. Conduct regular compliance reviews, audits and risk assessments. Ensure compliance with applicable AML, GDPR, regulatory and corporate governance requirements where relevant. Maintain and update compliance registers, records and documentation. Provide advice and guidance to senior stakeholders on compliance-related matters. Investigate compliance breaches, incidents and complaints, recommending corrective actions. Deliver compliance training and awareness programmes across the business. Support the development and implementation of risk management processes. Liaise with external regulators, auditors, legal advisors and consultants as required. Prepare compliance reports and management information for senior leadership. Skills & Experience Essential Proven experience in a Compliance Manager, Compliance Officer or similar governance and risk-focused role. Strong understanding of UK regulatory requirements and compliance frameworks. Experience developing and maintaining policies, procedures and internal controls. Excellent communication and stakeholder management skills. Strong analytical and investigative abilities. Highly organised with excellent attention to detail. Ability to work independently and manage a broad range of responsibilities. Desirable Professional compliance qualification (ICA, CISI, IRM or equivalent). Experience within professional services, financial services, property, recruitment, legal or related sectors. Knowledge of AML regulations, GDPR and corporate governance practices. Experience working within an SME or growing business environment. Personal Attributes Ethical, trustworthy and highly professional. Commercially minded with a pragmatic approach to compliance. Proactive and solutions-focused. Confidence to challenge and influence stakeholders where appropriate. Strong problem-solving capabilities. Ability to balance regulatory requirements with operational needs. What's on Offer Flexible part-time working arrangement. Prime West End office location. Collaborative and supportive working environment. Opportunity to shape and develop the company's compliance framework. Competitive salary and benefits package. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 08, 2026
Full time
Compliance Manager (Part-Time) Location: West End, London Hours: Part-Time (3 days per week / 22.5 hours, flexible) Salary: Competitive, dependent upon experience Reporting to: Finance Director / Managing Director The Opportunity We are seeking an experienced and detail-oriented Compliance Manager to join our team on a part-time basis. Based in the heart of London's West End, this role will be responsible for overseeing the organisation's compliance framework, ensuring adherence to relevant regulatory requirements, internal policies, and industry best practice. This is an excellent opportunity for a compliance professional who enjoys working in a collaborative environment and can provide pragmatic guidance to support business growth while maintaining robust governance standards. Key Responsibilities Develop, implement and maintain the company's compliance policies, procedures and controls. Monitor changes in relevant legislation, regulations and industry standards, assessing potential business impacts. Conduct regular compliance reviews, audits and risk assessments. Ensure compliance with applicable AML, GDPR, regulatory and corporate governance requirements where relevant. Maintain and update compliance registers, records and documentation. Provide advice and guidance to senior stakeholders on compliance-related matters. Investigate compliance breaches, incidents and complaints, recommending corrective actions. Deliver compliance training and awareness programmes across the business. Support the development and implementation of risk management processes. Liaise with external regulators, auditors, legal advisors and consultants as required. Prepare compliance reports and management information for senior leadership. Skills & Experience Essential Proven experience in a Compliance Manager, Compliance Officer or similar governance and risk-focused role. Strong understanding of UK regulatory requirements and compliance frameworks. Experience developing and maintaining policies, procedures and internal controls. Excellent communication and stakeholder management skills. Strong analytical and investigative abilities. Highly organised with excellent attention to detail. Ability to work independently and manage a broad range of responsibilities. Desirable Professional compliance qualification (ICA, CISI, IRM or equivalent). Experience within professional services, financial services, property, recruitment, legal or related sectors. Knowledge of AML regulations, GDPR and corporate governance practices. Experience working within an SME or growing business environment. Personal Attributes Ethical, trustworthy and highly professional. Commercially minded with a pragmatic approach to compliance. Proactive and solutions-focused. Confidence to challenge and influence stakeholders where appropriate. Strong problem-solving capabilities. Ability to balance regulatory requirements with operational needs. What's on Offer Flexible part-time working arrangement. Prime West End office location. Collaborative and supportive working environment. Opportunity to shape and develop the company's compliance framework. Competitive salary and benefits package. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Development Manager - Digital Platforms & APIs Location: Surrey / Hybrid Working Salary: Competitive + Benefits Shape the Future of Digital Delivery We are seeking an experienced Development Manager - Digital Platforms & APIs to lead the strategy, delivery and evolution of a growing digital platform and integration ecosystem. This is an exciting opportunity for a product-led technology leader who combines strong technical knowledge with stakeholder management, vendor oversight and team leadership experience. You'll play a pivotal role in developing digital capabilities, driving platform adoption, and ensuring the successful delivery of API and integration solutions that support business transformation. The Opportunity As the Development Manager, you will own the vision, roadmap and lifecycle management of digital platform and API capabilities. Operating with a product mindset, you'll work closely with business and technology stakeholders to prioritise delivery, drive innovation and ensure solutions align with architecture, security and governance standards. You'll also lead a small team of specialists and manage external technology partners, helping shape a modern and scalable digital delivery capability for the organisation. Key Responsibilities Product Ownership & Strategy Define and own the product vision, roadmap and priorities for digital platforms, APIs and integration services. Manage and prioritise product backlogs based on business value, risk and strategic objectives. Drive continuous improvement and capability development across the digital platform estate. Champion a product-led approach to platform and integration delivery. Digital Platform & API Leadership Oversee the successful delivery of applications, integrations and platform enhancements. Establish and maintain platform standards, governance and best practices. Support the evolution towards modern, event-driven and platform-based architectures. Promote reusability, scalability and operational excellence. Delivery & Change Manage end-to-end delivery from discovery and design through to implementation and support. Coordinate cross-functional teams, stakeholders and third-party suppliers. Lead agile delivery practices including planning, backlog refinement, reviews and retrospectives. Ensure services are designed for operational readiness and ongoing support. Governance, Risk & Compliance Ensure solutions comply with security, data protection and regulatory requirements. Work closely with architecture, security, compliance and business teams. Support governance processes and technical review forums. Drive remediation activities and continuous risk management. Vendor & Stakeholder Management Build and maintain strong relationships across business and technology functions. Manage third-party delivery partners to ensure quality, value and performance. Influence senior stakeholders and support strategic decision-making. People Leadership Lead, coach and develop technical team members. Foster a collaborative, high-performing and growth-oriented culture. Support future capability expansion as platform adoption increases. About You We're looking for a technology leader who can combine strategic thinking with hands-on delivery management. Essential Experience Experience as a Product Manager , Product Owner , Development Manager or similar technology leadership role. Strong background in digital platforms, application delivery, APIs and integration technologies. Experience operating within enterprise technology governance environments. Knowledge of API concepts including REST, SOAP, synchronous and asynchronous integrations. Strong stakeholder management and communication skills. Experience working closely with architecture, engineering and information security teams. Familiarity with Agile delivery methodologies and frameworks. Understanding of data protection, information security and risk management principles. Proven ability to manage suppliers and third-party technology partners. Desirable Product Management or Product Owner certifications (CSPO, PSPO, SAFe POPM or equivalent). Agile certifications such as Scrum or SAFe. Experience participating in architecture, change or technology governance forums. Knowledge of modern integration, cloud and platform-based architectures. What You'll Bring Strong leadership and coaching capability. Excellent communication and influencing skills. A proactive, solutions-focused approach. Strong analytical and problem-solving abilities. The ability to manage multiple priorities in a fast-paced environment. A collaborative mindset with a passion for delivering business value through technology.
Aug 08, 2026
Full time
Development Manager - Digital Platforms & APIs Location: Surrey / Hybrid Working Salary: Competitive + Benefits Shape the Future of Digital Delivery We are seeking an experienced Development Manager - Digital Platforms & APIs to lead the strategy, delivery and evolution of a growing digital platform and integration ecosystem. This is an exciting opportunity for a product-led technology leader who combines strong technical knowledge with stakeholder management, vendor oversight and team leadership experience. You'll play a pivotal role in developing digital capabilities, driving platform adoption, and ensuring the successful delivery of API and integration solutions that support business transformation. The Opportunity As the Development Manager, you will own the vision, roadmap and lifecycle management of digital platform and API capabilities. Operating with a product mindset, you'll work closely with business and technology stakeholders to prioritise delivery, drive innovation and ensure solutions align with architecture, security and governance standards. You'll also lead a small team of specialists and manage external technology partners, helping shape a modern and scalable digital delivery capability for the organisation. Key Responsibilities Product Ownership & Strategy Define and own the product vision, roadmap and priorities for digital platforms, APIs and integration services. Manage and prioritise product backlogs based on business value, risk and strategic objectives. Drive continuous improvement and capability development across the digital platform estate. Champion a product-led approach to platform and integration delivery. Digital Platform & API Leadership Oversee the successful delivery of applications, integrations and platform enhancements. Establish and maintain platform standards, governance and best practices. Support the evolution towards modern, event-driven and platform-based architectures. Promote reusability, scalability and operational excellence. Delivery & Change Manage end-to-end delivery from discovery and design through to implementation and support. Coordinate cross-functional teams, stakeholders and third-party suppliers. Lead agile delivery practices including planning, backlog refinement, reviews and retrospectives. Ensure services are designed for operational readiness and ongoing support. Governance, Risk & Compliance Ensure solutions comply with security, data protection and regulatory requirements. Work closely with architecture, security, compliance and business teams. Support governance processes and technical review forums. Drive remediation activities and continuous risk management. Vendor & Stakeholder Management Build and maintain strong relationships across business and technology functions. Manage third-party delivery partners to ensure quality, value and performance. Influence senior stakeholders and support strategic decision-making. People Leadership Lead, coach and develop technical team members. Foster a collaborative, high-performing and growth-oriented culture. Support future capability expansion as platform adoption increases. About You We're looking for a technology leader who can combine strategic thinking with hands-on delivery management. Essential Experience Experience as a Product Manager , Product Owner , Development Manager or similar technology leadership role. Strong background in digital platforms, application delivery, APIs and integration technologies. Experience operating within enterprise technology governance environments. Knowledge of API concepts including REST, SOAP, synchronous and asynchronous integrations. Strong stakeholder management and communication skills. Experience working closely with architecture, engineering and information security teams. Familiarity with Agile delivery methodologies and frameworks. Understanding of data protection, information security and risk management principles. Proven ability to manage suppliers and third-party technology partners. Desirable Product Management or Product Owner certifications (CSPO, PSPO, SAFe POPM or equivalent). Agile certifications such as Scrum or SAFe. Experience participating in architecture, change or technology governance forums. Knowledge of modern integration, cloud and platform-based architectures. What You'll Bring Strong leadership and coaching capability. Excellent communication and influencing skills. A proactive, solutions-focused approach. Strong analytical and problem-solving abilities. The ability to manage multiple priorities in a fast-paced environment. A collaborative mindset with a passion for delivering business value through technology.
Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across technical operations, ensuring outstanding customer service while developing a high-performing engineering team. Responsibilities Include Leadership: Lead, mentor and develop Helpdesk, Field Engineers, Project Engineers and Technical Specialists Conduct one-to-ones, appraisals and development planning Promote accountability, collaboration and excellent customer service Manage team resources, capacity planning and skills development Support professional training and certifications. Service Delivery: Own day-to-day technical service delivery Ensure KPIs and SLAs are achieved Act as senior escalation point for complex technical issues Drive continual service improvement Maintain high-quality documentation, standards and governance. Project Oversight: Oversee delivery of customer projects including Microsoft 365 migrations, Azure and Cloud solutions, cyber security implementations, network infrastructure upgrades, VoIP and Unified Communications, connectivity installations, and customer onboarding and technology refresh projects Work closely with Project Managers and Sales to ensure projects are delivered on time, within scope and to a high technical standard. Business Growth: Support the commercial team by attending customer meetings, assisting with solution design and technical proposals, reviewing Statements of Work and quotations, identifying opportunities to improve customer environments, and building strong relationships with customers, suppliers and technology partners. Operational Improvement: Standardise technical processes Introduce automation where appropriate Maintain documentation and technical standards Support ISO9001, ISO27001 and Cyber Essentials compliance Help shape future technical strategy. About You You'll already have significant experience leading technical teams within a Managed Service Provider and be confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full UK driving licence. Technical Knowledge Strong practical experience with Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, Microsoft Entra ID, Microsoft Azure, Cloud migrations, Endpoint management, Cyber Security, Networking, routing, switching and wireless, Firewalls, Backup and disaster recovery, VoIP and Unified Communications, and Broadband, leased lines and connectivity. Experience with PSA and RMM platforms is essential. Desirable: Microsoft Certifications ITIL Foundation 3CX SonicWall Ubiquiti ISO9001 or ISO27001 experience Success in the Role Within your first year you'll have built a high-performing technical team, improved customer satisfaction and service performance, reduced escalations, standardised documentation and processes, introduced automation and service improvements, delivered successful customer projects, and become a trusted technical leader across the business. What's on Offer: £45,000 £55,000 DOE Company-funded Microsoft and industry certifications Clear career progression 25 days holiday plus bank holidays Two paid volunteering days Pension scheme Free parking Modern offices Regular team events Supportive, collaborative culture Apply Now If you're an experienced MSP Technical Services Manager looking for an opportunity to lead, influence and help shape a growing technology business, our client would love to hear from you. This is an excellent opportunity to deliver exceptional technology solutions and outstanding customer service across the UK.
Aug 08, 2026
Full time
Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across technical operations, ensuring outstanding customer service while developing a high-performing engineering team. Responsibilities Include Leadership: Lead, mentor and develop Helpdesk, Field Engineers, Project Engineers and Technical Specialists Conduct one-to-ones, appraisals and development planning Promote accountability, collaboration and excellent customer service Manage team resources, capacity planning and skills development Support professional training and certifications. Service Delivery: Own day-to-day technical service delivery Ensure KPIs and SLAs are achieved Act as senior escalation point for complex technical issues Drive continual service improvement Maintain high-quality documentation, standards and governance. Project Oversight: Oversee delivery of customer projects including Microsoft 365 migrations, Azure and Cloud solutions, cyber security implementations, network infrastructure upgrades, VoIP and Unified Communications, connectivity installations, and customer onboarding and technology refresh projects Work closely with Project Managers and Sales to ensure projects are delivered on time, within scope and to a high technical standard. Business Growth: Support the commercial team by attending customer meetings, assisting with solution design and technical proposals, reviewing Statements of Work and quotations, identifying opportunities to improve customer environments, and building strong relationships with customers, suppliers and technology partners. Operational Improvement: Standardise technical processes Introduce automation where appropriate Maintain documentation and technical standards Support ISO9001, ISO27001 and Cyber Essentials compliance Help shape future technical strategy. About You You'll already have significant experience leading technical teams within a Managed Service Provider and be confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full UK driving licence. Technical Knowledge Strong practical experience with Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, Microsoft Entra ID, Microsoft Azure, Cloud migrations, Endpoint management, Cyber Security, Networking, routing, switching and wireless, Firewalls, Backup and disaster recovery, VoIP and Unified Communications, and Broadband, leased lines and connectivity. Experience with PSA and RMM platforms is essential. Desirable: Microsoft Certifications ITIL Foundation 3CX SonicWall Ubiquiti ISO9001 or ISO27001 experience Success in the Role Within your first year you'll have built a high-performing technical team, improved customer satisfaction and service performance, reduced escalations, standardised documentation and processes, introduced automation and service improvements, delivered successful customer projects, and become a trusted technical leader across the business. What's on Offer: £45,000 £55,000 DOE Company-funded Microsoft and industry certifications Clear career progression 25 days holiday plus bank holidays Two paid volunteering days Pension scheme Free parking Modern offices Regular team events Supportive, collaborative culture Apply Now If you're an experienced MSP Technical Services Manager looking for an opportunity to lead, influence and help shape a growing technology business, our client would love to hear from you. This is an excellent opportunity to deliver exceptional technology solutions and outstanding customer service across the UK.
Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
Aug 08, 2026
Contractor
Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
About the Opportunity We're partnering with a well-established, multi-site UK organisation that is investing heavily in its Business Systems function. As part of its continued growth and digital transformation, the business is looking to appoint an experienced Business Systems Application Development & Support Manager to lead the support, development and continuous improvement of its ERP platform and associated business applications. This is a fantastic opportunity for an experienced Business Systems professional who combines strong technical knowledge with people leadership and stakeholder management. You'll play a key role in ensuring business-critical systems remain reliable, secure and fit for purpose while driving continuous improvement across the organisation. The Role Reporting into the Head of Business Systems, you'll lead an established Application Development & Support team, working closely with operational departments, senior stakeholders and third-party suppliers to deliver enhancements, optimise business processes and support ongoing digital transformation initiatives. You'll oversee ERP support and development activities, manage application integrations, contribute to business change projects and help shape the future direction of the organisation's business systems landscape. Key Responsibilities Lead, mentor and develop the Application Development & Support team. Manage workloads, priorities and resource planning across the team. Oversee the support, configuration and continuous improvement of the ERP platform and associated business applications. Manage application enhancements from requirements gathering through to testing, deployment and post-implementation support. Work closely with business stakeholders to understand requirements and deliver effective technical solutions. Support ERP upgrades, deployments, integrations and data migration activities. Configure ERP modules, workflows, dashboards and business rules. Maintain system integrity, security, permissions and master data. Produce functional specifications and technical documentation. Monitor system performance and produce management reporting. Identify opportunities to improve business processes, automation and operational efficiency. Manage relationships with software vendors, implementation partners and third-party suppliers. Ensure compliance with GDPR, governance and security standards. Evaluate emerging technologies, including AI-enabled solutions, to support future business improvements. About You You'll have previous experience leading Business Systems or ERP application support teams within a complex business environment and be comfortable balancing operational support with project delivery and continuous improvement. You'll ideally have experience with: Supporting and developing ERP or enterprise business systems. Leading and developing technical application support or development teams. SQL and relational databases. APIs, integrations and data exchange technologies. Power BI, SQL Reporting or other reporting solutions. Business process analysis and systems improvement. Managing third-party software vendors and implementation partners. Working across finance, purchasing, stock, logistics and operational business functions. Agile or modern project delivery methodologies. Experience within wholesale, distribution, manufacturing or other multi-site environments would be highly advantageous. What's in it for You? Join a business committed to investing in technology and digital transformation. Lead a skilled and collaborative Business Systems team. Play a key role in shaping the future of enterprise applications. Work on ERP enhancements, integrations and strategic business projects. Hybrid working with flexibility around project requirements. Excellent opportunity to make a real impact across a growing organisation. If you're an experienced Business Systems or ERP Manager looking for your next challenge, we'd love to hear from you.
Aug 08, 2026
Full time
About the Opportunity We're partnering with a well-established, multi-site UK organisation that is investing heavily in its Business Systems function. As part of its continued growth and digital transformation, the business is looking to appoint an experienced Business Systems Application Development & Support Manager to lead the support, development and continuous improvement of its ERP platform and associated business applications. This is a fantastic opportunity for an experienced Business Systems professional who combines strong technical knowledge with people leadership and stakeholder management. You'll play a key role in ensuring business-critical systems remain reliable, secure and fit for purpose while driving continuous improvement across the organisation. The Role Reporting into the Head of Business Systems, you'll lead an established Application Development & Support team, working closely with operational departments, senior stakeholders and third-party suppliers to deliver enhancements, optimise business processes and support ongoing digital transformation initiatives. You'll oversee ERP support and development activities, manage application integrations, contribute to business change projects and help shape the future direction of the organisation's business systems landscape. Key Responsibilities Lead, mentor and develop the Application Development & Support team. Manage workloads, priorities and resource planning across the team. Oversee the support, configuration and continuous improvement of the ERP platform and associated business applications. Manage application enhancements from requirements gathering through to testing, deployment and post-implementation support. Work closely with business stakeholders to understand requirements and deliver effective technical solutions. Support ERP upgrades, deployments, integrations and data migration activities. Configure ERP modules, workflows, dashboards and business rules. Maintain system integrity, security, permissions and master data. Produce functional specifications and technical documentation. Monitor system performance and produce management reporting. Identify opportunities to improve business processes, automation and operational efficiency. Manage relationships with software vendors, implementation partners and third-party suppliers. Ensure compliance with GDPR, governance and security standards. Evaluate emerging technologies, including AI-enabled solutions, to support future business improvements. About You You'll have previous experience leading Business Systems or ERP application support teams within a complex business environment and be comfortable balancing operational support with project delivery and continuous improvement. You'll ideally have experience with: Supporting and developing ERP or enterprise business systems. Leading and developing technical application support or development teams. SQL and relational databases. APIs, integrations and data exchange technologies. Power BI, SQL Reporting or other reporting solutions. Business process analysis and systems improvement. Managing third-party software vendors and implementation partners. Working across finance, purchasing, stock, logistics and operational business functions. Agile or modern project delivery methodologies. Experience within wholesale, distribution, manufacturing or other multi-site environments would be highly advantageous. What's in it for You? Join a business committed to investing in technology and digital transformation. Lead a skilled and collaborative Business Systems team. Play a key role in shaping the future of enterprise applications. Work on ERP enhancements, integrations and strategic business projects. Hybrid working with flexibility around project requirements. Excellent opportunity to make a real impact across a growing organisation. If you're an experienced Business Systems or ERP Manager looking for your next challenge, we'd love to hear from you.
An exciting opportunity for a Recruitment Operations Partner to lead continuous improvement initiatives across high-volume recruitment, recruitment technology, assessment solutions, and hiring manager capability. This role combines operational excellence, stakeholder engagement, data analysis, and process optimisation to enhance recruitment performance, efficiency, and candidate experience. Client Details Michael Page is partnering with a large and well-established national organisation seeking a Recruitment Operations Partner to join its Talent Acquisition function. Operating across multiple locations and recruiting at scale, the organisation is investing heavily in recruitment effectiveness, technology, process improvement, and candidate experience. This role offers a unique opportunity to influence recruitment strategy through operational excellence and innovative hiring solutions. They are now seeking a Recruitment Operations Partner to join their team in Burton on a flexible hybrid working schedule, on a 6-Month FTC. Description Managing and enhancing recruitment workflows to improve hiring outcomes and operational efficiency. Driving recruitment process improvement initiatives and identifying opportunities for continuous enhancement. Supporting the implementation and optimisation of recruitment technology, automation tools, and system functionality. Managing and developing assessment methodologies and selection tools to improve hiring quality and decision making. Collaborating with Talent Acquisition stakeholders to implement standardised recruitment best practice. Producing and analysing recruitment performance data, identifying trends, risks, and opportunities. Developing reporting frameworks and insights that support informed recruitment decision making. Supporting hiring manager capability through guidance, training resources, and process improvements. Working with internal system specialists and external suppliers to maximise recruitment technology performance. Ensuring recruitment activities remain compliant with relevant employment legislation and data protection requirements. Identifying process bottlenecks and implementing practical solutions to improve candidate and stakeholder experiences. Supporting wider recruitment transformation and optimisation programmes. Profile A successful Recruitment Operations Partner should have: Proven experience within Talent Acquisition, Recruitment Operations, Recruitment Excellence, or a similar recruitment-focused environment. Experience managing or supporting high-volume recruitment processes. Strong understanding of recruitment compliance, governance, and best practice. Experience working with ATS platforms, recruitment technologies, and assessment solutions. Strong analytical and reporting skills with the ability to translate data into actionable insights. Experience driving process improvement, automation, or operational efficiency initiatives. Excellent stakeholder management and communication skills. A proactive and solution-focused approach to problem solving. Experience within hospitality, retail, logistics, customer-facing, or similarly high-volume sectors would be advantageous but is not essential. Job Offer Salary ranging from 40,000 to 44,000, dependent on the level of experience. 1 day per week in the office and the rest from home. 6 month Fixed-term contract with a focus on professional development. Opportunity to contribute to recruitment operations within the leisure, travel and tourism industry. Competitive salary and benefits package. Hybrid working arrangement. Free parking onsite. Opportunity to influence recruitment strategy and operational performance. Exposure to recruitment transformation, technology, and automation projects. A collaborative and forward-thinking Talent Acquisition environment. Excellent career development and progression opportunities. The chance to make a visible impact within a large-scale recruitment function. If you're interested in this Recruitment Operations Partner role, apply now.
Aug 08, 2026
Seasonal
An exciting opportunity for a Recruitment Operations Partner to lead continuous improvement initiatives across high-volume recruitment, recruitment technology, assessment solutions, and hiring manager capability. This role combines operational excellence, stakeholder engagement, data analysis, and process optimisation to enhance recruitment performance, efficiency, and candidate experience. Client Details Michael Page is partnering with a large and well-established national organisation seeking a Recruitment Operations Partner to join its Talent Acquisition function. Operating across multiple locations and recruiting at scale, the organisation is investing heavily in recruitment effectiveness, technology, process improvement, and candidate experience. This role offers a unique opportunity to influence recruitment strategy through operational excellence and innovative hiring solutions. They are now seeking a Recruitment Operations Partner to join their team in Burton on a flexible hybrid working schedule, on a 6-Month FTC. Description Managing and enhancing recruitment workflows to improve hiring outcomes and operational efficiency. Driving recruitment process improvement initiatives and identifying opportunities for continuous enhancement. Supporting the implementation and optimisation of recruitment technology, automation tools, and system functionality. Managing and developing assessment methodologies and selection tools to improve hiring quality and decision making. Collaborating with Talent Acquisition stakeholders to implement standardised recruitment best practice. Producing and analysing recruitment performance data, identifying trends, risks, and opportunities. Developing reporting frameworks and insights that support informed recruitment decision making. Supporting hiring manager capability through guidance, training resources, and process improvements. Working with internal system specialists and external suppliers to maximise recruitment technology performance. Ensuring recruitment activities remain compliant with relevant employment legislation and data protection requirements. Identifying process bottlenecks and implementing practical solutions to improve candidate and stakeholder experiences. Supporting wider recruitment transformation and optimisation programmes. Profile A successful Recruitment Operations Partner should have: Proven experience within Talent Acquisition, Recruitment Operations, Recruitment Excellence, or a similar recruitment-focused environment. Experience managing or supporting high-volume recruitment processes. Strong understanding of recruitment compliance, governance, and best practice. Experience working with ATS platforms, recruitment technologies, and assessment solutions. Strong analytical and reporting skills with the ability to translate data into actionable insights. Experience driving process improvement, automation, or operational efficiency initiatives. Excellent stakeholder management and communication skills. A proactive and solution-focused approach to problem solving. Experience within hospitality, retail, logistics, customer-facing, or similarly high-volume sectors would be advantageous but is not essential. Job Offer Salary ranging from 40,000 to 44,000, dependent on the level of experience. 1 day per week in the office and the rest from home. 6 month Fixed-term contract with a focus on professional development. Opportunity to contribute to recruitment operations within the leisure, travel and tourism industry. Competitive salary and benefits package. Hybrid working arrangement. Free parking onsite. Opportunity to influence recruitment strategy and operational performance. Exposure to recruitment transformation, technology, and automation projects. A collaborative and forward-thinking Talent Acquisition environment. Excellent career development and progression opportunities. The chance to make a visible impact within a large-scale recruitment function. If you're interested in this Recruitment Operations Partner role, apply now.
Job Specification Asset Manager Location: Leicestershire (Hybrid) Rate: £389 per day Contract: Interim Working Pattern: Hybrid 2 days per week on site, including every Wednesday (pro rata for part-time workers) Overview Leicestershire County Council is seeking an experienced Asset Manager to join its Commercial Property team on an interim basis. This is an excellent opportunity for a commercially focused property professional to manage a varied portfolio of investment assets and contribute to the strategic optimisation of the Council's £519m property portfolio. The successful candidate will be responsible for managing a caseload of commercial property matters with minimal supervision, delivering asset management initiatives that maximise income, enhance value and support the Council's wider strategic objectives. Essential Experience The successful candidate will demonstrate: Significant commercial landlord and tenant experience. Proven asset management experience across commercial property. Ability to independently manage a varied caseload with minimal supervision. Strong commercial negotiation and stakeholder management skills. Experience undertaking financial appraisals, lease events and strategic asset reviews. Desirable Experience Commercial property disposals experience. MRICS qualified (preferred). Registered Valuer status would be highly advantageous. Experience working within the public sector or local government. Job Purpose Leicestershire County Council holds a property portfolio valued at approximately £519 million, with proactive asset management playing a key role in maintaining and enhancing this value. The Commercial Property portfolio sits within the Investing in Leicestershire Programme (IiLP) and comprises a diverse range of assets including offices, industrial and distribution properties, rural estates and development land. The role will focus on the proactive management, optimisation and rationalisation of these assets to maximise financial performance while ensuring compliance with Section 123 of the Local Government Act 1972. Responsibilities include financial analysis, lease management, landlord and tenant matters, operational asset management and the delivery of value-enhancing initiatives. The postholder will independently manage a portfolio of cases and contribute to the Council's strategic property objectives. Key Responsibilities Develop and implement asset management and investment strategies for the commercial portfolio. Identify underperforming or surplus assets and develop value enhancement or disposal strategies. Undertake financial and commercial appraisals to support lettings, rent reviews, lease renewals, refurbishments and investment decisions. Lead negotiations with tenants, developers, agents and other stakeholders to achieve the best commercial outcomes. Commission and manage external property and legal advisers in accordance with Council procedures. Ensure statutory, legal and governance requirements relating to the portfolio are fully met. Provide strategic advice on acquisitions, disposals, developments and investment opportunities. Deliver best practice in commercial asset management and contribute to the continuous improvement of property management processes. Prepare reports and recommendations for senior management, Corporate Property Steering Group (CPSG), Members and other stakeholders. Contribute to the annual Investing in Leicestershire Programme (IiLP) Report, Corporate Asset Management Plan and other strategic property documents. Maintain accurate property records using the Council's Asset Management System, CAD, GIS and associated software. Ensure compliance with Council policies including health and safety, information governance and environmental responsibilities. Demonstrate the Council's values and commitment to equality, diversity and inclusion. Person Specification Essential Extensive experience in commercial asset management. Strong landlord and tenant expertise. Ability to manage a varied caseload independently. Excellent negotiation, communication and report writing skills. Strong commercial and financial appraisal skills. Experience managing external consultants and professional advisers. Desirable Experience of commercial property disposals. MRICS qualified. Registered Valuer status. Local authority or public sector property experience. Working Arrangements Hybrid working. Attendance on site 2 days per week, including every Wednesday (pro rata for part-time appointments).
Aug 08, 2026
Seasonal
Job Specification Asset Manager Location: Leicestershire (Hybrid) Rate: £389 per day Contract: Interim Working Pattern: Hybrid 2 days per week on site, including every Wednesday (pro rata for part-time workers) Overview Leicestershire County Council is seeking an experienced Asset Manager to join its Commercial Property team on an interim basis. This is an excellent opportunity for a commercially focused property professional to manage a varied portfolio of investment assets and contribute to the strategic optimisation of the Council's £519m property portfolio. The successful candidate will be responsible for managing a caseload of commercial property matters with minimal supervision, delivering asset management initiatives that maximise income, enhance value and support the Council's wider strategic objectives. Essential Experience The successful candidate will demonstrate: Significant commercial landlord and tenant experience. Proven asset management experience across commercial property. Ability to independently manage a varied caseload with minimal supervision. Strong commercial negotiation and stakeholder management skills. Experience undertaking financial appraisals, lease events and strategic asset reviews. Desirable Experience Commercial property disposals experience. MRICS qualified (preferred). Registered Valuer status would be highly advantageous. Experience working within the public sector or local government. Job Purpose Leicestershire County Council holds a property portfolio valued at approximately £519 million, with proactive asset management playing a key role in maintaining and enhancing this value. The Commercial Property portfolio sits within the Investing in Leicestershire Programme (IiLP) and comprises a diverse range of assets including offices, industrial and distribution properties, rural estates and development land. The role will focus on the proactive management, optimisation and rationalisation of these assets to maximise financial performance while ensuring compliance with Section 123 of the Local Government Act 1972. Responsibilities include financial analysis, lease management, landlord and tenant matters, operational asset management and the delivery of value-enhancing initiatives. The postholder will independently manage a portfolio of cases and contribute to the Council's strategic property objectives. Key Responsibilities Develop and implement asset management and investment strategies for the commercial portfolio. Identify underperforming or surplus assets and develop value enhancement or disposal strategies. Undertake financial and commercial appraisals to support lettings, rent reviews, lease renewals, refurbishments and investment decisions. Lead negotiations with tenants, developers, agents and other stakeholders to achieve the best commercial outcomes. Commission and manage external property and legal advisers in accordance with Council procedures. Ensure statutory, legal and governance requirements relating to the portfolio are fully met. Provide strategic advice on acquisitions, disposals, developments and investment opportunities. Deliver best practice in commercial asset management and contribute to the continuous improvement of property management processes. Prepare reports and recommendations for senior management, Corporate Property Steering Group (CPSG), Members and other stakeholders. Contribute to the annual Investing in Leicestershire Programme (IiLP) Report, Corporate Asset Management Plan and other strategic property documents. Maintain accurate property records using the Council's Asset Management System, CAD, GIS and associated software. Ensure compliance with Council policies including health and safety, information governance and environmental responsibilities. Demonstrate the Council's values and commitment to equality, diversity and inclusion. Person Specification Essential Extensive experience in commercial asset management. Strong landlord and tenant expertise. Ability to manage a varied caseload independently. Excellent negotiation, communication and report writing skills. Strong commercial and financial appraisal skills. Experience managing external consultants and professional advisers. Desirable Experience of commercial property disposals. MRICS qualified. Registered Valuer status. Local authority or public sector property experience. Working Arrangements Hybrid working. Attendance on site 2 days per week, including every Wednesday (pro rata for part-time appointments).
