73 jobs found

IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Embedded Systems Engineer - AI Innovation Cwmbran, South Wales On Site - occasional opportunity for home working Skills: Artificial Intelligence, Machine Learning, Real-Time, Embedded development, Custom Models, Sensor Fusion, Automation, Edge AI, RTOS, Deep learning, LLM, ANN, C++, Electronics, Mechatronics, Robotics Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: Early finish on Fridays Competitive salary and annual bonus and pay review 25 days' holiday + bank holidays (option to buy/sell) Strong Pension scheme and life assurance Professional development, ongoing training, mentoring Onsite amenities: parking, restaurant, bicycle storage, showers Family-friendly and accessible workplace policies Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision We are looking for passionate individuals to join our Engineering Innovation team as an Embedded Systems Engineer at our Cwmbran, South Wales site. Your Role As a key member of our Research & Technology team at Safran Seats, you'll use cutting-edge artificial intelligence to improve our products and processes - particularly by elevating passenger experience with intelligent edge-based systems in aircraft cabins. You'll collaborate with experts, partners, and innovators, using your hands-on technical skills to bring AI concepts from idea to real-world demonstration, all while helping build AI capabilities among colleagues. Key Responsibilities: Build deep technical and regulatory understanding of our cabin/seat electronic and data systems. Develop and test edge-AI solutions that enhance passenger experience and advance internal R&T workflows. Lead proof-of-concept trials and demonstrate the value of AI for real Safran products. Drive projects through our Technology Readiness Level process, ensuring compliance and maturity. Share AI knowledge across teams; be an in-house AI ambassador! Manage external collaborations with universities and technology partners. Maintain up-to-date project plans, budgets, and technical records. Represent Safran at industry conferences and technology events. What You'll Bring Degree (or equivalent experience) in Engineering, Computer Science, Data Science, Electronics, or similar (Essential) Proven experience designing, training, and deploying AI/ML models (deep learning/classical ML) on real-world problems (Essential) Hands-on skills integrating and deploying AI solutions on edge or resource-constrained platforms (MCUs, MPUs, GPUs, SoCs) (Essential) Programming proficiency: Python, C/C++, TensorFlow/PyTorch; version control (e.g., Git) (Essential) Innovative, practical, and communicative - comfortable explaining AI concepts and collaborating with a wide range of stakeholders (Essential) Proven experience in custom model generation with model optimisation to achieve performance targets within system constraints. (Essential) Embedded system development using RTOS, with experience in debugging and troubleshooting target hardware. (Desirable) Postgraduate qualification or formal training in AI/ML, data science, human-computer interaction or related specialism. (Desirable) At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.

2nd Line IT Support Engineer Yateley, Camberley 35,000 - 40,000 + Progression + Company Benefits + Training Are you an IT Support Engineer or similar who wants to join a leading IT Managed Services Provider offering solutions throughout the UK? Do you want to join a tight-knit company, leading in IT Managed Services in the UK who have been operating in the industry for over 30 years. They are known for their excellent service including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, Power Apps and AI. On offer is the chance to work with expert colleagues on 2nd line IT support. You will be working via phone, email, and a ticket management system handling escalations from 1st line helpdesk support. This role will involve working with Microsoft server and desktop operating systems. The ideal candidate is an IT Support Engineer or similar who wants to join a leading IT Managed Services Provider looking to progress their career with a company leading in the industry. The role Responding to IT support requests raised through 1st line helpdesk support Address and troubleshoot issues Provide remote support to customers and resolve issues Monday - Friday The Person IT support experience and a background working 2nd line support Background in Microsoft server and desktop operating systems Commutable to Yateley Reference: BBBH26494 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

IT Support Analyst & Infrastructure Engineer 1st & 2nd Line Support, Networking and managment Opportunity to join a UK company who are leaders in the travel sector. Work includes: 1st & 2nd line desktop support Infrastructure support and management with O365, Intune, Azure Entra Networking Routers and connected devices Management of 3rd party suppliers Growth opportunities within the role include Azure DevOps (gain AZ 900 and upwards) Applications Support (Gain skills with SQL and more) Leadership of Junior Lead projects delivering high business impact Skills and experience required: Strong skills with Office 365, Intune, Azure Mid level Networking skills with Routers (e.g CISCO), worked with TCP/IP services etc Experience with Active Directory is beneficial but not essential Confidence to manage 3rd parties (e.g outsource support services) Customer Support friendly

IT Support Engineer Skelmersdale Permanent Office Based Looking for a support role where you can genuinely develop your infrastructure skills rather than simply reset passwords? Our client is one of the UK's largest specialist management organisations, operating nationally and investing significantly in technology, digital transformation and business growth. As their internal IT function continues to expand, they're looking for an experienced IT Support Engineer to become a key member of their technology team based at their Skelmersdale headquarters. This is a broad technical position offering exposure across infrastructure, end-user computing, Microsoft technologies, telephony, networking and business systems, alongside involvement in ongoing IT improvement projects. The Role Reporting into the Infrastructure Manager, you'll support users across the organisation whilst helping maintain and improve the company's technology estate. Responsibilities include: Delivering 1st and 2nd Line IT support Supporting Microsoft Windows desktop and server environments Managing Microsoft 365 and Active Directory Monitoring infrastructure, backups and security Supporting Hyper-V and virtual environments Assisting with SQL databases and business systems Administering telephony platforms Working on hardware refreshes and infrastructure projects Maintaining documentation and IT standards Helping drive continuous improvement across the IT function We're looking for someone with experience of: IT Support Engineer IT Technician 2nd Line Support Service Desk Microsoft Windows Windows Server Active Directory Microsoft 365 Hyper-V SQL Networking ITSM platforms Why Join? This is a fantastic opportunity to join a stable, growing organisation where technology is viewed as a genuine business enabler rather than simply a support function. You'll gain exposure to a broad technical environment, work closely with experienced IT leadership and contribute towards projects that directly impact the wider business. As the company continues to grow through investment and acquisition, there will be genuine opportunities to develop your career alongside it.

IT Support Engineer (4 Month FTC) Remote Midlands / South of England Travel 37.5 Hours Join one of the UK's fastest-growing specialist service businesses and help support a technology estate that underpins 1000's of workers daily. Our client is one of the UK's leading service management organisations, operating nationally from multiple depots and supporting some of the country's largest public and private sector organisations. Following continued investment in technology and business transformation, they are looking to appoint an experienced IT Support Engineer on a four-month fixed-term contract. This is an excellent opportunity for someone who enjoys variety. Rather than sitting behind a helpdesk all day, you'll work across multiple locations, support infrastructure projects, assist with new site deployments and become an important part of a growing internal technology function. The Opportunity Working alongside the Infrastructure Manager and wider technology team, you'll provide technical support to users across the business whilst helping deliver improvements to infrastructure, systems and end-user technology. Your responsibilities will include: Providing remote 1st and 2nd Line IT support Supporting Microsoft Windows and Microsoft 365 environments Troubleshooting hardware, software and networking issues Assisting with new site rollouts and technology installations Supporting Windows Server infrastructure and virtual environments Working with SQL databases and supporting business applications Maintaining system security, patching and backups Contributing towards infrastructure and technology projects Delivering an excellent customer experience to internal users We'd like to hear from people with experience of: IT Support IT Engineer Desktop Support Infrastructure Support Microsoft Windows Microsoft 365 Active Directory Hyper-V / Virtualisation Networking SQL Azure (desirable) Why Apply? You'll be joining a business that continues to invest heavily in technology, digital transformation and its people. No two days are the same, with exposure to project work, infrastructure improvements and support across a nationwide operation. It's an opportunity to broaden your technical experience while working within a friendly and collaborative IT team.

Application Support Team Lead Up to £52k plus bonus Milton Keynes / Hybrid VIQU are working with a well-established SaaS provider going through an exciting phase of growth. They're hiring an Application Support Team Lead to help lead their 2nd and 3rd line support teams. This is a player manager role where you're expected to still be hands-on with 3rd line supporting using SQL, and de bugging C# whilst leading and mentoring 5 support professionals. This role would suit an individual who is very strong technically, with some people leadership experience. Experience required for the Application Support Team Lead Strong hands-on SQL skills, working as an escalation point for support teams. Debugging experience, C# ideally, but transferable OOP experience will be considered. 3rd line application support experience. Experience with Azure or AWS platform. Some technical people leadership experience Job duties of the Application Support Team Lead Leading resolution on complex technical tickets across the SaaS platform. Writing and troubleshooting complex SQL queries. Debugging across a range of programming languages. Leading critical incident response and post-incident reviews. Managing, coaching and developing 4-5 senior technical staff. Providing technical insight into Product and Engineering teams to help steer the roadmap of the product lines. Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment

Overview We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk is at the front of that, keeping our people and sites running every day. The candidate will be reporting into the Service Desk Lead and working alongside our 1st, 2nd and IT Field Engineers to resolve incidents and service requests, support our in house system, Evolve. As our Service Desk grows, this role is central to delivering the service our people rely on. What You'll Be Doing Supporting 2,500+ users across 40+ sites, you'll be the first point of contact for colleagues and external clients using Evolve, our in-house body shop system, triaging and resolving issues or escalating to our 2nd line team when needed What You'll Get You'll join an experienced, collaborative team working with Microsoft 365, Azure, Intune and HaloITSM, with plenty of variety across hardware, software and networking, and real scope to develop your skills as the Service Desk grows. Responsibilities As our 1st Line IT Engineer you will: Handle incoming calls and tickets day to day. Troubleshoot hardware, software and networking issues across a wide range of platforms. Log, categorise and prioritise tickets within HaloITSM, our ticketing system. Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries. Guide users through fixes, create documentation and help improve our technology and processes. Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly. Contribute ideas to improve the service desk and share knowledge across the team. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Overview We are looking for a 2nd Line IT Engineer to take ownership of our complex technical issues across our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk plays a vital part in that, keeping our people and sites running every day. The candidate will be reporting into our Service Desk Lead and working across the Service Desk to resolve escalated incidents, support our in-house system Evolve, and guide and develop our 1st line engineers. As our Service Desk grows, this role is fundamental to raising the capability and quality of the service we deliver. Responsibilities What You'll Be Doing: You'll take ownership of complex incidents and service requests escalated from 1st line, supporting colleagues and external clients using Evolve, our in-house body shop system. You'll also support and guide our 1st Line IT Engineers, helping them grow their skills. What You'll Get: You'll join a collaborative team with real influence over how our Service Desk operates, leading on escalations, working hands-on with Microsoft 365, Azure, Entra ID, Intune and networking kit including Meraki, Fortinet and Cisco, and helping shape our documentation, processes and service as we grow. As our 2nd Line IT Engineer you will: Handle incoming calls and tickets day to day. Resolve escalated tickets within HaloITSM, our ticketing system. Provide advanced troubleshooting across hardware, software and networking issues on a wide range of platforms. Support and guide the 1st Line IT Engineers, sharing knowledge and enabling them to succeed. Support the starter and leaver process, building and configuring hardware, setting up accounts and managing returns. Assist with the installation, configuration and ongoing support of IT systems. Provide on-call support on a shift rota, covering P1 incidents 24/7. Create and maintain documentation to ensure consistency across the team. Be an active member of the Solus Service Desk team, learning and collaborating with others. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Senior Technical Support Specialist Location: Hybrid, Tunbridge Wells Contract: Permanent About VisionTrack VisionTrack is a leading provider of video telematics, connected vehicle technology and intelligent fleet solutions. Our technology helps businesses improve driver safety, reduce risk and gain greater visibility across their vehicle operations. We are now looking for an experienced Senior Technical Support Specialist to join our growing Technical Services team. The Role This is a senior, hands-on technical support position focused on resolving complex customer and product issues across CCTV, video telematics, connected hardware and cloud-supported platforms. You will act as an escalation point for cases that cannot be resolved by 1st or 2nd line support, taking ownership of investigations through to resolution. You will work closely with customers, key accounts, Field Engineers, Product, Development and Operations to diagnose faults, identify root causes and ensure issues are resolved effectively. This is not a software development or people management role. It is ideal for someone who enjoys detailed technical investigation, problem solving and taking ownership of challenging cases. What You ll Be Doing You will: Manage complex technical incidents, escalations and customer-impacting issues from initial investigation through to resolution Diagnose faults across CCTV systems, cameras, DVRs, MDVRs, NVRs, GPS tracking devices, SIM connectivity, firmware, software and vehicle power Review logs, service history, installation records, device health information and system data to identify root causes Investigate recurring faults and recommend corrective or preventative actions Create and maintain customer, device, account, alert, permission and platform configurations Support firmware updates, product changes, new customer deployments and connectivity investigations Investigate API and platform-related issues using tools such as Postman, Azure logs and basic KQL queries Recreate technical issues, validate payloads and identify whether problems relate to configuration, customer usage, devices, data or genuine platform defects Provide clear, evidence-based escalations to Product or Development teams Support and coach 1st and 2nd line colleagues through technical guidance and knowledge sharing Create troubleshooting guides, SOPs, FAQs, knowledge articles and known issue documentation Provide clear updates to both technical and non-technical stakeholders What We re Looking For You will have experience in a senior technical support, 2nd line support, technical operations or technical specialist role. You will also need: Experience supporting CCTV, video telematics, vehicle technology, IoT, connected hardware or similar technical products Strong troubleshooting and fault-finding skills across hardware, software, connectivity, configuration and installation issues Experience managing escalated cases and customer-impacting technical incidents Knowledge of cameras, DVRs, MDVRs, NVRs, GPS tracking, SIM connectivity, firmware and remote diagnostics The ability to analyse logs, system data, service records and installation information A basic understanding of REST APIs, HTTP status codes, API keys, authentication and permissions Experience using Postman or similar API testing tools Exposure to Azure monitoring tools, application logs or basic KQL queries Strong written and verbal communication skills A calm, organised and customer-focused approach Excellent attention to detail and technical documentation skills Experience with CAN data, SaaS-connected hardware, mobile applications, video retrieval platforms, partner integrations or field service operations would be advantageous. Why Join VisionTrack? You will join an innovative and fast-growing technology business where your technical expertise will have a genuine impact on customers, products and internal teams. This is an opportunity to take ownership of complex technical challenges, work with connected vehicle technology and help shape the knowledge and capability of the wider support function. Apply today to join VisionTrack as our new Senior Technical Support Specialist.

Enable Technology Borehamwood Full-time Optional WFH Fridays The role You'll be the first voice our clients hear and the first pair of hands on every incident - which makes you the person who defines what working with Enable feels like. This isn't a call-logging job. We want engineers who fix things at first contact, spot patterns before they become problems, and hand over escalations so well-documented that 2nd line thanks them for it. Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on. We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win. And the team is the reason people stay. We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in. Where we're heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business. For you, that means less repetitive firefighting than a typical 1st line role: our tooling handles the noise so you can spend your time on genuine troubleshooting and clients who need a human. What you'll actually be doing Owning inbound incidents and requests in HaloPSA - triaging, prioritising and resolving as many as possible at first contact Day-to-day Microsoft 365 administration: accounts, licences, mailbox permissions, Teams and SharePoint requests Troubleshooting Windows 10/11 endpoints, printers, and everyday connectivity issues (DNS, DHCP, VPN, Wi-Fi) Acting on NinjaOne monitoring alerts - resolving what you can, deploying updates and patches, and flagging what needs deeper investigation Keeping Hudu documentation accurate as you work - our knowledge base is only as good as the engineers who feed it Escalating to 2nd line with full diagnostic context: what you tried, what you ruled out, what you suspect Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID, Conditional Access Also in the mix: Windows 10/11, macOS and Jamf, Mimecast, hosted telephony What you'll bring At least a year in a commercial IT support role - MSP experience preferred, but a strong internal service desk background counts Working knowledge of Microsoft 365 administration and Windows 10/11 troubleshooting Networking fundamentals: DNS, DHCP, TCP/IP, VPN Patience, empathy, and the ability to explain technical things to non-technical people without jargon Genuine customer service instinct - you build rapport quickly and clients ask for you by name Bonus points Exposure to Intune, Autopilot or Entra ID Experience with macOS/Jamf or hosted telephony platforms Microsoft fundamentals certifications (MS-900, AZ-900) or working towards them Any scripting curiosity - even basic PowerShell Building your IT career There's no better place to forge an IT career than an MSP. In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months. Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP. Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for. We promote on capability, not tenure. The expected path from this role is 2nd line, and we'll build you a training plan to get there: structured exposure to server and infrastructure work, Intune policy management, and our automation tooling. Pay, benefits and working pattern Salary: £29,000 - £34,000 DOE Holiday: 22 days, plus a day off for your birthday (or the nearest weekday) Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30 Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary Team culture: weekly team takeaway lunch and quarterly socials Kit: modern, top-tier hardware and software - the same standard we hold for our clients Training: vendor-led training on HaloPSA, NinjaOne and CIPP, plus funded certifications tailored to your development Why you should apply If you're good at 1st line, you've probably experienced being treated as a human answering machine. That's not this. You'll work with genuinely modern tooling, learn from engineers above you who actually mentor, and join at the exact point in our growth where good people move up fast. Apply - we'd love to talk.

Enable Technology Borehamwood Full-time Optional WFH Fridays The role You're the engine room of our service desk: the incidents 1st line can't crack land with you, and most of them should never need to go further. You'll own problems through to root cause, deliver project work alongside reactive support, and help 1st line engineers become better than they were last month. This role is the bridge between keeping clients running today and engineering the desk we're building for tomorrow. Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on. We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win. And the team is the reason people stay. We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in. Where we're heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business. For you, that means your fixes shouldn't stay one-off fixes - when you resolve something twice, we want it documented, and ideally automated, so it never comes back. What you'll actually be doing Owning escalated incidents through to resolution - servers, networks, M365, endpoints - and performing root-cause analysis so issues stay fixed Windows Server and infrastructure work: Active Directory, GPO, file services, hybrid Entra ID environments Intune and Conditional Access policy work - device compliance, application deployment, security baselines Resolving complex NinjaOne monitoring alerts and contributing to smarter alert thresholds and remediation scripts Delivering project work: M365 migrations, Intune rollouts, client onboardings, infrastructure upgrades Mentoring 1st line engineers - reviewing escalations, coaching diagnostic technique, improving the quality of the whole desk Feeding Hudu with runbooks and documentation that make the next engineer faster Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID, Conditional Access Infrastructure: Windows Server, Active Directory/GPO, hybrid environments, firewalls, routing and VPN Also in the mix: macOS and Jamf, Mimecast, hosted telephony What you'll bring 3+ years in commercial IT support, including time in an MSP environment Strong Microsoft 365 administration: Exchange Online, Intune, Entra ID, and ideally Conditional Access Solid Windows Server and Active Directory experience - comfortable in hybrid on-prem/cloud environments Networking beyond fundamentals: routing, VPN configuration, firewall basics A structured troubleshooting methodology - you can explain how you approach a problem you've never seen Clear, patient communication with non-technical users, and the professionalism clients remember Bonus points PowerShell scripting - reading and modifying scripts now, writing them soon Azure infrastructure exposure RMM platform experience (NinjaOne, Datto RMM or similar) Microsoft role-based certifications (MD-102, MS-102, AZ-104 or similar) Experience with macOS/Jamf or firewall administration Building your IT career There's no better place to forge an IT career than an MSP. In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months. Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP. Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for. We promote on capability, not tenure. The expected path from this role is 3rd line - taking ownership of architecture, automation design and the hardest escalations - or a projects specialism if delivery is where you shine. Either way, the step up exists here and is taken on merit. Pay, benefits and working pattern Salary: 35,000 - 42,000 DOE Holiday: 22 days, plus a day off for your birthday (or the nearest weekday) Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30 Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary Team culture: weekly team takeaway lunch and quarterly socials Kit: modern, top-tier hardware and software - the same standard we hold for our clients Training: vendor-led training on HaloPSA, NinjaOne and CIPP, plus funded certifications tailored to your development Why you should apply Plenty of MSPs will let you close tickets forever. Here, 2nd line is where you develop range: infrastructure, cloud, automation, projects and mentoring, with a genuine route to 3rd line as we scale. If you want your next role to stretch you rather than repeat you - apply.

IT Support Engineer (AV Industry) Hemel Hempstead - Hybrid (50% remote) 35,000 - 40,000 + Private Medical + Dental Cover + Progression + Training + Company Benefits Are you an IT Support Engineer that wants to make an impact within a global, customer focused brand recognized for its industry leading visual solutions and commitment to innovation? Do you want to join an IT Support Engineer leading global provider in projection and display technology as part of their support team whilst also working on a variety of projects from migrations to cyber security? On offer is the chance to join an international company that are really putting a focus into there IT teams and modernizing their tech stack. The ideal candidate will be an IT Support Engineer that wants to join a growing team that is commutable to Hemel Hempstead. The Role 70% supporting end users dealing with 1st and 2nd line tickets Escalating issues to the Senior Engineer when required 30% project work - migrations, cyber security etc. Microsoft 365 administration tasks The Person Experience within 1st/2nd line role or similar Experience with Azure AD and Entra ID Experience with M365 services Commutable to Hemel Hempstead Reference Number: BBBH26449 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Overview We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk is at the front of that, keeping our people and sites running every day. The candidate will be reporting into the Service Desk Lead and working alongside our 1st, 2nd and IT Field Engineers to resolve incidents and service requests, support our in house system, Evolve. As our Service Desk grows, this role is central to delivering the service our people rely on. What You'll Be Doing Supporting 2,500+ users across 40+ sites, you'll be the first point of contact for colleagues and external clients using Evolve, our in-house body shop system, triaging and resolving issues or escalating to our 2nd line team when needed What You'll Get You'll join an experienced, collaborative team working with Microsoft 365, Azure, Intune and HaloITSM, with plenty of variety across hardware, software and networking, and real scope to develop your skills as the Service Desk grows. Responsibilities As our 1st Line IT Engineer you will: Handle incoming calls and tickets day to day. Troubleshoot hardware, software and networking issues across a wide range of platforms. Log, categorise and prioritise tickets within HaloITSM, our ticketing system. Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries. Guide users through fixes, create documentation and help improve our technology and processes. Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly. Contribute ideas to improve the service desk and share knowledge across the team. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

IS Technical Support Analyst - Hull - up to 32,000 plus benefits Join a global IT team where every day is different! You'll join a busy global IT environment supporting users, systems, and infrastructure across multiple sites. This is a hands-on role where you'll troubleshoot issues, support core services, and help keep business-critical systems running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system changes, moves, and occasional out-of-hours cover What you'll need IT Support / Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical exposure, we'd love to hear from you. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, Service Desk Analyst, 2nd Line Support Engineer, Desktop Support Engineer, Windows Support, Microsoft 365, Active Directory, Azure, IT Technician, Citrix, Windows Server. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

2nd Line Support Engineer 30k - 35k + Benefits Hove Area Are you a talented IT professional looking for an exciting opportunity to showcase your skills? We are seeking a proactive and customer-focused 2nd Line Support Engineer to join our client's dynamic team at a leading IT managed service provider company. 2nd Line Support Engineer Benefits: Access to pool vehicles for work related activities Located on the seafront by the Lady Bee Marina with nearby cafes and beach 5 minutes from train station and bus routes Large modern air-conditioned office Friendly working environment with regular social events High spec workstation setups including Nitro chairs Training Free drinks and snacks Breakout area for pool, table tennis and air hockey. Holiday entitlement increases based on length of service Some of the main duties of the 2nd Line Support Engineer will include: Manage multiple tickets and projects Assisting technical support requests within the team Keeping the IT documentation up to date Meet and exceed SLAs Ensure good communication to both customers and staff Direct reporting and working closely with the senior management team. This is an office based role. Some onsite works where required. Occasional overtime offered What experience you need to be the successful 2nd Line Support Engineer: Ability to work independently and as part of a team. Exceptional customer service skills and engagement. 1st Line Service desk experience Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS) Experience of working with network technologies (Firewall, Switches, Routers, Wi-Fi) Experience in Cloud Solutions (Microsoft Office 365, Azure) This really is a fantastic opportunity for a 2nd Line Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

4th Line Cloud Support Engineer - VCF Must have an Active DV Clearance 4th Line Cloud Support Engineer - VCF Responsibilities Respond to escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve incidents. Perform change activities in line with defined processes. Support life cycle management of platforms to maintain vendor supportability. Carry out readiness assessments for new services entering production. Produce and maintain technical documentation and support materials. Provide technical leadership across support activities where required. 4th Line Cloud Support Engineer - VCF Skills and Experience VCF experience is essential. Strong experience across VMware stack including vCenter, ESXi and NSX. Experience supporting Horizon VDI environments. Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM. Understanding of physical networking concepts. Strong problem solving and analytical skills. Ability to take ownership of technical issues and lead resolution. 4th Line Cloud Support Engineer - VCF Desirable Experience Experience with cloud administration such as vCloud Director. Exposure to event monitoring tools such as SCOM or Aria Operations. Automation and Scripting using PowerShell. Server administration across Windows Server environments. Experience with software distribution tools such as MECM. 4th Line Cloud Support Engineer - VCF Additional Information Work within a secure environment supporting critical systems. Opportunity to develop across cloud and infrastructure technologies. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Our client, a leading MSP is seeking a 2nd Line Engineer to join them on a full-time, contract basis for an initial period of 6 months. Due to an exciting period of growth our client is looking to expand their team of Engineers, and are looking for a 2nd Line Engineer to join them, where you will be responsible for providing a high level of technical support to a broad range of clients, working on daily tickets whilst working with the wider team of Engineers, working on both day-to-day support tasks and project work. This role is offered on a fully-remote basis. Key Responsibilities: Resolve daily tickets from clients, supporting on software troubleshooting as well as installs and updates, as well as hardware faults Attend client sites when required to fix onsite faults and hardware issues Provide a high level of technical support to clients as well as maintaining a high level of customer service at all times Work on a mixture of dayto-day support and project work Act as the goto for any questions or queries from other Engineers Key Experience: A minimum of 3 years' experience in a similar IT-related role MSP experience is advantageous, although not essential Used to providing a high level of technical support to a range of clients Windows Server 2012 - 2022 Windows Desktop 7/11 Office 365 knowledge Networking ability - DNS / Routing / Switching VMware Azure Active Directory This is an excellent opportunity for a 2nd Line Engineer to join a thriving business who are leaders within their field, where you will given an excellent platform to learn, develop and progress your skills in a supportive environment, whilst working on a variety of day-to-day support tasks and project work with a varied client-base. CVs are being reviewed, so please apply now for immediate consideration.

Cloud Technical Lead - VCF Must have an Active DV Clearance The position is ideal for an experienced cloud professional with strong VMware expertise who enjoys leading technical teams and solving complex infrastructure challenges. Cloud Technical Lead - VCF Responsibilities Lead technical activities across cloud infrastructure and support services. Respond to complex escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve technical incidents. Deliver planned infrastructure changes through established change management processes. Carry out readiness assessments for new services entering production. Produce and maintain technical documentation including Work Instructions and Patching Schedules. Provide technical leadership and guidance to engineering teams. Support continual service improvement and operational excellence. Cloud Technical Lead - VCF Skills and Experience Strong experience administering VMware Cloud Foundation (VCF). This is essential. Extensive experience across the VMware stack including VCF, vCenter, ESXi, NSX, SDDC Manager, and vCloud Director. Significant VMware administration and support experience. Experience with event management tools such as SCOM and Aria Operations. Strong troubleshooting, analytical, and problem-solving skills. Experience providing technical leadership within infrastructure environments. Automation and Scripting experience using PowerShell. Windows Server administration experience. Experience with software distribution tools such as MECM. Good understanding of ITSM processes and service management best practice. Experience working within highly secure environments. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Warrington Up to 42,000 Office Based Are you an experienced IT professional who enjoys more than just fixing day-to-day IT issues? Our client is looking for an IT Systems & Projects Engineer to join their growing team in Warrington. This is a fantastic opportunity to join a business where you'll play a key role in both supporting the day-to-day IT function and driving projects that improve systems, processes and the wider business. Working closely with the Group IT & Facilities Manager, you'll become a trusted member of the team, supporting users across multiple sites while taking ownership of IT projects, system improvements and new technology implementations. If you enjoy getting involved in everything from Microsoft 365 administration to rolling out new systems and improving business processes, this could be the role for you. The Role This is a broad, varied position where no two days are the same. You'll split your time between providing hands-on IT support and delivering projects that improve how the business operates. Key responsibilities include: Providing 2nd and 3rd line IT support across the business. Managing Microsoft 365 and Active Directory environments. Supporting and maintaining business-critical systems including ERP, WMS and other web-based applications. Working with external IT suppliers to resolve issues and deliver improvements. Taking an active role in IT projects, including software implementations, upgrades, system migrations and process improvements. Understanding how data flows between systems, troubleshooting issues and ensuring information remains accurate. Supporting infrastructure, networking and cybersecurity initiatives. Producing system documentation, testing new functionality and supporting successful project delivery. Identifying opportunities to improve business processes through technology. Supporting users across multiple sites and participating in an on-call rota when required. About You We're looking for someone who combines strong technical knowledge with a passion for improving systems and delivering projects. You'll likely have experience within an IT Support, Systems Administration or Infrastructure role and be looking to take the next step into a position with greater project ownership. You'll ideally have experience with: Microsoft 365 and Active Directory administration. Windows environments and IT infrastructure. ERP, WMS or other business systems. Working with third-party IT providers. Supporting or leading IT projects such as software implementations, upgrades or migrations. Process improvement and documenting IT procedures. Strong Excel skills and confidence working with business data. Troubleshooting across multiple systems and applications. Experience within manufacturing, engineering, logistics or another multi-site environment would be advantageous but isn't essential. We're looking for someone who is: Naturally proactive and enjoys solving problems. Comfortable working with stakeholders across all areas of the business. Organised and able to manage multiple priorities. Keen to identify opportunities for continuous improvement. Confident taking ownership of projects as well as day-to-day IT support. A strong communicator who enjoys working collaboratively. Why Join? Up to 42,000 salary. Join a growing business investing in its IT function. A varied role combining hands-on technical support with exciting IT projects. Exposure to software implementations, business systems and continuous improvement initiatives. Opportunity to work closely with an experienced IT leader and continue developing your technical and project management skills. Be part of a collaborative business where IT plays a key role in driving operational improvements. If you're looking for a role where you can combine technical support with project delivery and genuinely make an impact across a growing business, we'd love to hear from you. INDBSO