Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Feb 07, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Housing and Support Delivery Officer Location: Diss, Norfolk Contract: Fixed term contract 01.04.26 - 30.06.26 Salary: £27,458 per annum Hours: 9:00am to 5:00pm, Monday to Friday Driving licence essential We are seeking a dedicated Housing and Support Delivery Officer to join our client's team in Diss, Norfolk. This role is a practical and people focused role where you'll help individuals settle into and maintain secure accommodation. Key Responsibilities: Provide housing management and support in line with rules and best practice Meet personal targets and agreed outcomes Support customers with plans and sessions to help them keep their tenancy and access services Promote Health & Safety and Safeguarding Complete sign ups, visits, checks, and deal with issues quickly Inspect properties, report repairs, and ensure compliance Reduce empty homes and let properties promptly Manage rent and service charges, and address anti-social behaviour Handle legal casework, including court presentations Write clear reports Support the team and take part in the on call rota Person Specification: Experience delivering housing management services within a social housing setting Proven success working with individuals with complex lifestyles Strong understanding of holistic, person-led support Excellent organisational skills and ability to prioritise workload Professional boundaries awareness Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams) Full UK driving licence and access to own vehicle Able to pass and maintain an Enhanced DBS check Willingness to undertake professional development Benefits: 28 days plus 8 bank holidays, increasing to 30 days plus 8 bank holidays after two years of service. 6% employer pension contribution (only 2% required from you) Health Cash Plan - claim back optical, dental, physio and other medical expenses for you and your family Life assurance - 3x annual salary Flexible working with a Hub Home Roam approach to support work/life balance For more information on this position, please contact Megan at the Diss office.
Feb 07, 2026
Contractor
Housing and Support Delivery Officer Location: Diss, Norfolk Contract: Fixed term contract 01.04.26 - 30.06.26 Salary: £27,458 per annum Hours: 9:00am to 5:00pm, Monday to Friday Driving licence essential We are seeking a dedicated Housing and Support Delivery Officer to join our client's team in Diss, Norfolk. This role is a practical and people focused role where you'll help individuals settle into and maintain secure accommodation. Key Responsibilities: Provide housing management and support in line with rules and best practice Meet personal targets and agreed outcomes Support customers with plans and sessions to help them keep their tenancy and access services Promote Health & Safety and Safeguarding Complete sign ups, visits, checks, and deal with issues quickly Inspect properties, report repairs, and ensure compliance Reduce empty homes and let properties promptly Manage rent and service charges, and address anti-social behaviour Handle legal casework, including court presentations Write clear reports Support the team and take part in the on call rota Person Specification: Experience delivering housing management services within a social housing setting Proven success working with individuals with complex lifestyles Strong understanding of holistic, person-led support Excellent organisational skills and ability to prioritise workload Professional boundaries awareness Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams) Full UK driving licence and access to own vehicle Able to pass and maintain an Enhanced DBS check Willingness to undertake professional development Benefits: 28 days plus 8 bank holidays, increasing to 30 days plus 8 bank holidays after two years of service. 6% employer pension contribution (only 2% required from you) Health Cash Plan - claim back optical, dental, physio and other medical expenses for you and your family Life assurance - 3x annual salary Flexible working with a Hub Home Roam approach to support work/life balance For more information on this position, please contact Megan at the Diss office.
Job Title: Resident Liaison Officer (RLO) / Trainee Site Manager Project: Social Housing Internal and External Repairs Location: South London - on site Contract: Freelance The opportunity Working alongside the companies best Site Manager on a long term project click apply for full job details
Feb 07, 2026
Contractor
Job Title: Resident Liaison Officer (RLO) / Trainee Site Manager Project: Social Housing Internal and External Repairs Location: South London - on site Contract: Freelance The opportunity Working alongside the companies best Site Manager on a long term project click apply for full job details
A fantastic opportunity has emerged for a Homelessness Review Officer to join the housing options department at one of Adecco's most improved public sector clients for the next three to six months, paying up to 300 per day (Umbrella) for the right candidate. Our client is based in West London but this role is hybrid working (just 2 days each week in their office) and you will be working 36 hours each week (Monday to Friday). Key elements of the role include: Undertaking complex enquiries to inform the decision making process and to carry out statutory and non-statutory reviews under current legislation particularly S202 of the Housing Act 1996 Part VI & Part VII, as amended, taking into account relevant case law and the Homelessness Codes of Guidance. Responding to threats of judicial review with expediency, preparing counter responses to legal arguments brought under the Rules of Administrative Justice Act. Authorising or refusing continuing discretionary temporary accommodation pending review or appeal, making such decisions in line with the prevailing legislation and case law. Instructing the Council's Legal Department and/or legal contractor in the conduct of litigation. Attending court hearings to represent the Council and to provide assistance to counsel as necessary on behalf of the local authority e.g. on the interpretation of the council and company procedures and policies as well as detailed information on the matter under litigation. Providing guidance to homeless officers on the suitability of accommodation allocated by the Authority including offers made under Part VI and Part VII of the Housing Act 1996 (as amended). Assessing and managing the risks associated with litigation on the basis of the strength of the presenting case, making recommendation to the team manager or head of service regarding possible risks of Judicial Review. Maintaining and applying a detailed knowledge of legislation, statutory guidance and case law and to apply this knowledge in the duties of the post. Preparing and presenting detailed reports to senior managers within the service on the outcome of court hearings and its implications to the local authority. Significant experience and knowledge of court processes relating to judicial review is key for this role. Only applicants who feel they meet the above criteria and can start on short notice (2 weeks' notice maximum) need apply for this role as our client is keen to interview virtually before the end of January 2026.
Feb 07, 2026
Seasonal
A fantastic opportunity has emerged for a Homelessness Review Officer to join the housing options department at one of Adecco's most improved public sector clients for the next three to six months, paying up to 300 per day (Umbrella) for the right candidate. Our client is based in West London but this role is hybrid working (just 2 days each week in their office) and you will be working 36 hours each week (Monday to Friday). Key elements of the role include: Undertaking complex enquiries to inform the decision making process and to carry out statutory and non-statutory reviews under current legislation particularly S202 of the Housing Act 1996 Part VI & Part VII, as amended, taking into account relevant case law and the Homelessness Codes of Guidance. Responding to threats of judicial review with expediency, preparing counter responses to legal arguments brought under the Rules of Administrative Justice Act. Authorising or refusing continuing discretionary temporary accommodation pending review or appeal, making such decisions in line with the prevailing legislation and case law. Instructing the Council's Legal Department and/or legal contractor in the conduct of litigation. Attending court hearings to represent the Council and to provide assistance to counsel as necessary on behalf of the local authority e.g. on the interpretation of the council and company procedures and policies as well as detailed information on the matter under litigation. Providing guidance to homeless officers on the suitability of accommodation allocated by the Authority including offers made under Part VI and Part VII of the Housing Act 1996 (as amended). Assessing and managing the risks associated with litigation on the basis of the strength of the presenting case, making recommendation to the team manager or head of service regarding possible risks of Judicial Review. Maintaining and applying a detailed knowledge of legislation, statutory guidance and case law and to apply this knowledge in the duties of the post. Preparing and presenting detailed reports to senior managers within the service on the outcome of court hearings and its implications to the local authority. Significant experience and knowledge of court processes relating to judicial review is key for this role. Only applicants who feel they meet the above criteria and can start on short notice (2 weeks' notice maximum) need apply for this role as our client is keen to interview virtually before the end of January 2026.
Join Our Team as a Contracts Manager! Location: North West Contract Type: Permanent Driving Required: Yes Are you passionate about making a positive impact on housing and sustainability? Do you thrive in a dynamic environment where your expertise can drive meaningful change? If so, we invite you to apply for the role of Contracts Manager within our Asset Management team! Our mission is to ensure that homes are safe, warm, and sustainable for generations to come. As the Contracts Manager, you'll play a crucial role in leading our Warm Homes Programme, overseeing contracts from initial procurement to practical completion, ensuring quality, compliance and value for money. What You'll Do: Lead the Warm Homes Programme: Manage contracts and ensure successful delivery, while minimising disruption to residents. Ensure Compliance: Oversee the administration of Principal Contractors and Retrofit Assessment service providers. Manage Budgets: Achieve annual budgets and milestones in accordance with financial regulations. Strengthen Partnerships: Collaborate with external partners and other stakeholders to secure funding and drive energy efficiency initiatives. Support Staff Development: Lead a team including a Building Surveyor, Customer Liaison Officer and Sustainability Coordinator, ensuring performance aligns with corporate objectives. Drive Process Improvements: Enhance working methods and systems to maximise performance, quality standards, and customer care. Health and Safety Oversight: Conduct risk assessments and monitor health and safety during project delivery. What We're Looking For: Qualifications: Higher education in construction, project management, quantity surveying, or a related field. Experience: Proven track record in contract management within property, construction, or asset management, ideally at a senior level. Knowledge: Familiarity with retrofit principles and funding schemes like SHDF, ECO, and LAD is desirable. Skills: Excellent communication, organisational skills, and proficiency in Microsoft Office (especially Excel). Personal Qualities: Resilient, empathetic, and committed to personal development, with a strong sense of integrity and professionalism. Why Join Us? Hybrid Working: Enjoy a flexible work environment that promotes work-life balance. Professional Development: Opportunities for personal and professional growth in property asset management and sustainability. Supportive Team Culture: Work within a vibrant team that values diversity and fosters a positive working atmosphere. Contact Liam Jones on (phone number removed) for further information.
Feb 07, 2026
Full time
Join Our Team as a Contracts Manager! Location: North West Contract Type: Permanent Driving Required: Yes Are you passionate about making a positive impact on housing and sustainability? Do you thrive in a dynamic environment where your expertise can drive meaningful change? If so, we invite you to apply for the role of Contracts Manager within our Asset Management team! Our mission is to ensure that homes are safe, warm, and sustainable for generations to come. As the Contracts Manager, you'll play a crucial role in leading our Warm Homes Programme, overseeing contracts from initial procurement to practical completion, ensuring quality, compliance and value for money. What You'll Do: Lead the Warm Homes Programme: Manage contracts and ensure successful delivery, while minimising disruption to residents. Ensure Compliance: Oversee the administration of Principal Contractors and Retrofit Assessment service providers. Manage Budgets: Achieve annual budgets and milestones in accordance with financial regulations. Strengthen Partnerships: Collaborate with external partners and other stakeholders to secure funding and drive energy efficiency initiatives. Support Staff Development: Lead a team including a Building Surveyor, Customer Liaison Officer and Sustainability Coordinator, ensuring performance aligns with corporate objectives. Drive Process Improvements: Enhance working methods and systems to maximise performance, quality standards, and customer care. Health and Safety Oversight: Conduct risk assessments and monitor health and safety during project delivery. What We're Looking For: Qualifications: Higher education in construction, project management, quantity surveying, or a related field. Experience: Proven track record in contract management within property, construction, or asset management, ideally at a senior level. Knowledge: Familiarity with retrofit principles and funding schemes like SHDF, ECO, and LAD is desirable. Skills: Excellent communication, organisational skills, and proficiency in Microsoft Office (especially Excel). Personal Qualities: Resilient, empathetic, and committed to personal development, with a strong sense of integrity and professionalism. Why Join Us? Hybrid Working: Enjoy a flexible work environment that promotes work-life balance. Professional Development: Opportunities for personal and professional growth in property asset management and sustainability. Supportive Team Culture: Work within a vibrant team that values diversity and fosters a positive working atmosphere. Contact Liam Jones on (phone number removed) for further information.
Job Purpose To develop, maintain, and implement organizational guidelines to ensure compliance, efficiency, and consistency in dealing with ASB. The role bridges the gap between high-level policy and operational, on-the-ground action, ensuring procedures are legally sound, robust, and victim-centered. Key Responsibilities Policy Development: Review, update, and draft ASB policies to comply with legal requirements and best practices. Case Management & Oversight: Oversee high-risk/complex ASB cases, ensuring procedures are followed. Evidence and Legal Procedures: Guide teams on preparing evidence, witness statements, and case files for legal actions like injunctions, possession proceedings, or closure orders. Partnership Working: Coordinate with external agencies (Police, Social Care, Probation Service) to develop multi-agency action plans. Training and Guidance: Provide expert advice and training to front-line staff on ASB legislation and internal procedures. Performance Monitoring: Analyze data regarding ASB hotspots and case outcomes to improve service efficiency and meet Key Performance Indicators (KPIs). Reporting: Produce reports for senior management regarding performance, trends, and risk management. Essential Qualifications and Experience Experience: Substantial experience in ASB management, ideally in social housing or a local authority. Knowledge: Comprehensive knowledge of ASB legislation (e.g., 2014 Act), housing law, and civil/criminal legal procedures. Education: Educated to A-Level standard or equivalent; professional qualifications in Community Safety or Housing are often desirable. Skills: Exceptional communication skills (verbal and written), ability to remain calm under pressure, and strong negotiation skills.
Feb 07, 2026
Contractor
Job Purpose To develop, maintain, and implement organizational guidelines to ensure compliance, efficiency, and consistency in dealing with ASB. The role bridges the gap between high-level policy and operational, on-the-ground action, ensuring procedures are legally sound, robust, and victim-centered. Key Responsibilities Policy Development: Review, update, and draft ASB policies to comply with legal requirements and best practices. Case Management & Oversight: Oversee high-risk/complex ASB cases, ensuring procedures are followed. Evidence and Legal Procedures: Guide teams on preparing evidence, witness statements, and case files for legal actions like injunctions, possession proceedings, or closure orders. Partnership Working: Coordinate with external agencies (Police, Social Care, Probation Service) to develop multi-agency action plans. Training and Guidance: Provide expert advice and training to front-line staff on ASB legislation and internal procedures. Performance Monitoring: Analyze data regarding ASB hotspots and case outcomes to improve service efficiency and meet Key Performance Indicators (KPIs). Reporting: Produce reports for senior management regarding performance, trends, and risk management. Essential Qualifications and Experience Experience: Substantial experience in ASB management, ideally in social housing or a local authority. Knowledge: Comprehensive knowledge of ASB legislation (e.g., 2014 Act), housing law, and civil/criminal legal procedures. Education: Educated to A-Level standard or equivalent; professional qualifications in Community Safety or Housing are often desirable. Skills: Exceptional communication skills (verbal and written), ability to remain calm under pressure, and strong negotiation skills.
You are responsible for ensuring accuracy of rent increases in line with policies. You will represent the Finance team and be the main point of contact for rent, service charge, leases and reserve fund queries. You will provide an efficient and accurate finance service to all internal and external customers in line with policies and procedures Duties and Responsibilities Prepare monthly lease payment schedules for review including annual lease increases in line with and lease agreements Calculation of annual rent increases for review in line with tenancy agreements and relevant policies Produce and issue increase notices to tenants and the relevant local authority Maintain the rent, service charge and lease spreadsheets ensuring data integrity Liaise with housing benefit, tenants or advocates to address any queries relating to increases Report, monitor and follow up on any increases awaiting housing benefit approval Undertake a 6 monthly review of all service charges, revising where applicable Assist the Finance Manager with the preparation of annual budgets including service charge and reserve fund budgets by property Assisting the Finance Manager in the preparation of quarterly forecasts To work in accordance with the requirement and standards specified in the Association's policies and procedures Working collaboratively with the maintenance, development and housing teams to ensure correct coding and monitoring of expenditure Process the weekly rent debit, preparing reconciliations across each element loaded into the finance system Responsible for the posting and reconciliation of income received in the housing and finance systems Responsible for raising and chasing of debt for void rent as advised by housing management Assist in the accurate recording and monitoring of service charges and sinking funds Assist in the accurate recording and monitoring of rents and leases Reconciling rent and service charge income to include void rent and sinking funds held on the balance sheet Good stakeholder management Produce ad-hoc financial reports for management reporting as required To provide cover for the Finance Assistant Assist with compiling files for audit Corporate Responsibilities Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility through identifying areas for service improvement. Work in line with EHA's purpose and core values with a commitment to equality diversity and inclusion Work in partnership with other managers/ colleagues/ teams to ensure that all resources are effectively deployed to ensure services are delivered and maintained to a high standard Undertake any additional learning and development considered relevant to the performance and duties of this post Participate fully in EHA's appraisal and personal development programme ensuring achievement of individual and team performance targets, service standards and organisation objectives Develop and comply with all EHA's policies and procedures Any other duties to reflect the changing workloads and priorities within EHA Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Feb 07, 2026
Full time
You are responsible for ensuring accuracy of rent increases in line with policies. You will represent the Finance team and be the main point of contact for rent, service charge, leases and reserve fund queries. You will provide an efficient and accurate finance service to all internal and external customers in line with policies and procedures Duties and Responsibilities Prepare monthly lease payment schedules for review including annual lease increases in line with and lease agreements Calculation of annual rent increases for review in line with tenancy agreements and relevant policies Produce and issue increase notices to tenants and the relevant local authority Maintain the rent, service charge and lease spreadsheets ensuring data integrity Liaise with housing benefit, tenants or advocates to address any queries relating to increases Report, monitor and follow up on any increases awaiting housing benefit approval Undertake a 6 monthly review of all service charges, revising where applicable Assist the Finance Manager with the preparation of annual budgets including service charge and reserve fund budgets by property Assisting the Finance Manager in the preparation of quarterly forecasts To work in accordance with the requirement and standards specified in the Association's policies and procedures Working collaboratively with the maintenance, development and housing teams to ensure correct coding and monitoring of expenditure Process the weekly rent debit, preparing reconciliations across each element loaded into the finance system Responsible for the posting and reconciliation of income received in the housing and finance systems Responsible for raising and chasing of debt for void rent as advised by housing management Assist in the accurate recording and monitoring of service charges and sinking funds Assist in the accurate recording and monitoring of rents and leases Reconciling rent and service charge income to include void rent and sinking funds held on the balance sheet Good stakeholder management Produce ad-hoc financial reports for management reporting as required To provide cover for the Finance Assistant Assist with compiling files for audit Corporate Responsibilities Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility through identifying areas for service improvement. Work in line with EHA's purpose and core values with a commitment to equality diversity and inclusion Work in partnership with other managers/ colleagues/ teams to ensure that all resources are effectively deployed to ensure services are delivered and maintained to a high standard Undertake any additional learning and development considered relevant to the performance and duties of this post Participate fully in EHA's appraisal and personal development programme ensuring achievement of individual and team performance targets, service standards and organisation objectives Develop and comply with all EHA's policies and procedures Any other duties to reflect the changing workloads and priorities within EHA Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Ready to step into a senior Housing Options role and make an impact? A Hertfordshire local authority is seeking an experienced Senior Housing Options Officer to join their team on an interim basis. You will be responsible for managing complex homelessness cases, supporting junior officers, and ensuring statutory duties are delivered in line with current legislation. Key Responsibilities: Managing a caseload of complex homelessness cases from assessment through to decision stage Providing guidance and oversight to Housing Options Officers. Making and issuing statutory decisions, including s184 notices Ensuring compliance with Part VII of the Housing Act 1996 , in line with the Homelessness Reduction Act 2017 What you'll need: Recent experience working as a Senior Housing Options Officer / Team Leader within a UK local authority Proven experience handling complex and high-risk cases Ability to work 2/3 days per week in the office Immediate or short-notice availability If this sounds like the right role for you, please email your CV to (url removed) along with when you're free for a chat.
Feb 07, 2026
Contractor
Ready to step into a senior Housing Options role and make an impact? A Hertfordshire local authority is seeking an experienced Senior Housing Options Officer to join their team on an interim basis. You will be responsible for managing complex homelessness cases, supporting junior officers, and ensuring statutory duties are delivered in line with current legislation. Key Responsibilities: Managing a caseload of complex homelessness cases from assessment through to decision stage Providing guidance and oversight to Housing Options Officers. Making and issuing statutory decisions, including s184 notices Ensuring compliance with Part VII of the Housing Act 1996 , in line with the Homelessness Reduction Act 2017 What you'll need: Recent experience working as a Senior Housing Options Officer / Team Leader within a UK local authority Proven experience handling complex and high-risk cases Ability to work 2/3 days per week in the office Immediate or short-notice availability If this sounds like the right role for you, please email your CV to (url removed) along with when you're free for a chat.
Are you passionate about making a real difference in people's lives? We're looking for a Homelessness Intervention and Prevention Officer to join a dedicated housing team in South London. This is an exciting opportunity to help prevent homelessness and provide sustainable housing solutions for those in need. Homelessness Intervention and Prevention Officer - several positions available Public Sector - Local Authority based in Croydon Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 36 hours per week Grade 9 - 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - 2 to 3 days per week in office, remainder at home IT equipment provided ASAP Start Due to the high volume and complexity of cases, we are seeking candidates with proven, in-depth experience in homelessness prevention and housing casework. Key Responsibilities: Assess and determine homelessness applications in line with statutory legislation, including making clear and defensible Section 184 decisions. Conduct thorough enquiries to establish eligibility, priority need, intentionality, and local connection, ensuring compliance with the Housing Act 1996 and Homelessness Reduction Act 2017. Develop and implement personalised housing plans (PHPs) to prevent or relieve homelessness, using creative and practical solutions tailored to individual circumstances. Engage proactively with applicants through interviews and casework, providing accurate advice on housing options, rights, and responsibilities. Collaborate with internal teams and external agencies (e.g., social services, health professionals, landlords, and voluntary organisations) to secure sustainable housing outcomes. Negotiate effectively with landlords and housing providers to maintain tenancies and prevent eviction wherever possible. Produce high-quality written communications , including statutory decision letters and case notes, ensuring clarity, accuracy, and compliance with legal frameworks. Maintain accurate records and manage caseloads within statutory timescales, meeting performance targets and safeguarding standards. Apply problem-solving and negotiation skills to achieve positive outcomes for vulnerable individuals and families. Essential Knowledge Housing Legislation: Housing Act 1996 (Parts VI & VII) Homelessness Reduction Act 2017 Localism Act 2011 and relevant case law Statutory Duties & Decision-Making: Understanding of Section 184 decisions (eligibility, priority need, intentionality, local connection) Knowledge of prevention and relief duties and main housing duty Safeguarding & Vulnerability: Awareness of safeguarding principles for adults and children Understanding of risk factors such as domestic abuse, mental health, and exploitation Housing Options & Welfare: Familiarity with social housing, private rented sector, supported accommodation Knowledge of welfare benefits (Universal Credit, Housing Benefit, DHPs) Multi-Agency Frameworks: Ability to work within frameworks involving social services, health, probation, and voluntary agencies Essential Skills Interviewing & Assessment: Ability to conduct detailed homelessness assessments and gather evidence Decision-Making & Problem-Solving: Making defensible statutory decisions under pressure Creative solutions to prevent homelessness Communication: Outstanding written skills for statutory letters and case notes Strong verbal and listening skills for client engagement Negotiation: Skilled in negotiating with landlords and housing providers to sustain tenancies IT & Case Management: Proficiency in housing systems (e.g., Northgate, Jigsaw, Locata) and Microsoft Office Organisational Skills: Managing complex caseloads within statutory timescales Accurate record-keeping and compliance with GDPR Resilience & Empathy: Ability to handle challenging situations calmly and professionally Commitment to equality, diversity, and inclusion Additional Information You may be required to work across different locations and conduct home visits. Occasional work outside normal office hours may be necessary. If you're committed to helping people find sustainable housing solutions and want to be part of a team that makes a real impact, apply today through Adecco . Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 07, 2026
Contractor
Are you passionate about making a real difference in people's lives? We're looking for a Homelessness Intervention and Prevention Officer to join a dedicated housing team in South London. This is an exciting opportunity to help prevent homelessness and provide sustainable housing solutions for those in need. Homelessness Intervention and Prevention Officer - several positions available Public Sector - Local Authority based in Croydon Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 36 hours per week Grade 9 - 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - 2 to 3 days per week in office, remainder at home IT equipment provided ASAP Start Due to the high volume and complexity of cases, we are seeking candidates with proven, in-depth experience in homelessness prevention and housing casework. Key Responsibilities: Assess and determine homelessness applications in line with statutory legislation, including making clear and defensible Section 184 decisions. Conduct thorough enquiries to establish eligibility, priority need, intentionality, and local connection, ensuring compliance with the Housing Act 1996 and Homelessness Reduction Act 2017. Develop and implement personalised housing plans (PHPs) to prevent or relieve homelessness, using creative and practical solutions tailored to individual circumstances. Engage proactively with applicants through interviews and casework, providing accurate advice on housing options, rights, and responsibilities. Collaborate with internal teams and external agencies (e.g., social services, health professionals, landlords, and voluntary organisations) to secure sustainable housing outcomes. Negotiate effectively with landlords and housing providers to maintain tenancies and prevent eviction wherever possible. Produce high-quality written communications , including statutory decision letters and case notes, ensuring clarity, accuracy, and compliance with legal frameworks. Maintain accurate records and manage caseloads within statutory timescales, meeting performance targets and safeguarding standards. Apply problem-solving and negotiation skills to achieve positive outcomes for vulnerable individuals and families. Essential Knowledge Housing Legislation: Housing Act 1996 (Parts VI & VII) Homelessness Reduction Act 2017 Localism Act 2011 and relevant case law Statutory Duties & Decision-Making: Understanding of Section 184 decisions (eligibility, priority need, intentionality, local connection) Knowledge of prevention and relief duties and main housing duty Safeguarding & Vulnerability: Awareness of safeguarding principles for adults and children Understanding of risk factors such as domestic abuse, mental health, and exploitation Housing Options & Welfare: Familiarity with social housing, private rented sector, supported accommodation Knowledge of welfare benefits (Universal Credit, Housing Benefit, DHPs) Multi-Agency Frameworks: Ability to work within frameworks involving social services, health, probation, and voluntary agencies Essential Skills Interviewing & Assessment: Ability to conduct detailed homelessness assessments and gather evidence Decision-Making & Problem-Solving: Making defensible statutory decisions under pressure Creative solutions to prevent homelessness Communication: Outstanding written skills for statutory letters and case notes Strong verbal and listening skills for client engagement Negotiation: Skilled in negotiating with landlords and housing providers to sustain tenancies IT & Case Management: Proficiency in housing systems (e.g., Northgate, Jigsaw, Locata) and Microsoft Office Organisational Skills: Managing complex caseloads within statutory timescales Accurate record-keeping and compliance with GDPR Resilience & Empathy: Ability to handle challenging situations calmly and professionally Commitment to equality, diversity, and inclusion Additional Information You may be required to work across different locations and conduct home visits. Occasional work outside normal office hours may be necessary. If you're committed to helping people find sustainable housing solutions and want to be part of a team that makes a real impact, apply today through Adecco . Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We're recruiting an experienced and motivated Anti-Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti-social behaviour, improving quality of life for residents, and helping to build safer communities. You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes. The successful candidate would need to be in the office 4 days a week, with 1 day working from home. The Role Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents. Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate. Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court. Ensure safeguarding concerns are addressed as part of a multi-agency approach, contributing to long-term solutions for affected residents. Contribute to estate action plans and design-out-crime initiatives to reduce nuisance, environmental crime, and ASB. Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners. Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction. Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication. Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working. Key Requirements Professional qualification relevant to ASB and housing or significant experience within social housing and ASB. Strong knowledge of housing legislation, landlord obligations, and ASB legal tools. Experience preparing and presenting cases in Court, including knowledge of civil proceedings. Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases. Excellent customer service and communication skills, with the ability to support vulnerable residents. Organised and able to manage a varied workload, prioritising effectively to meet deadlines. Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders. Confident IT user with proficiency in Microsoft Office. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 07, 2026
Contractor
We're recruiting an experienced and motivated Anti-Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti-social behaviour, improving quality of life for residents, and helping to build safer communities. You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes. The successful candidate would need to be in the office 4 days a week, with 1 day working from home. The Role Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents. Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate. Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court. Ensure safeguarding concerns are addressed as part of a multi-agency approach, contributing to long-term solutions for affected residents. Contribute to estate action plans and design-out-crime initiatives to reduce nuisance, environmental crime, and ASB. Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners. Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction. Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication. Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working. Key Requirements Professional qualification relevant to ASB and housing or significant experience within social housing and ASB. Strong knowledge of housing legislation, landlord obligations, and ASB legal tools. Experience preparing and presenting cases in Court, including knowledge of civil proceedings. Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases. Excellent customer service and communication skills, with the ability to support vulnerable residents. Organised and able to manage a varied workload, prioritising effectively to meet deadlines. Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders. Confident IT user with proficiency in Microsoft Office. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Contract and Procurement Professional Lambeth Contract 24.62 per hour PAYE or 30.92 per hour PAYE depending on role. Our client is looking for an experienced Contract and Procurement Officer and also a Contract and Procurement Manager. Procurement Officer paying 24.62 per hour PAYE or 32.15 per hour limited paid via umbrella company inside IR35 Procurement Manager paying 30.92 per hour PAYE or 40.45 per hour limited paid via umbrella company inside IR35 In terms of skills and expertise, we need candidates with strong knowledge of public sector procurement and contract management. We are particularly keen to find candidates with experience procuring and managing construction and consultancy contracts linked to housing maintenance and related service delivery. The roles require confidence drafting clear governance reports and options appraisals and navigating internal gateway processes, with a good understanding of thresholds, procurement routes and the practical application of procurement regulations and council standing orders. Candidates should be comfortable maintaining contract registers and logs. The roles involve liaising with both internal and external stakeholders, and the ability to work collaboratively with service leads, legal and finance colleagues and communicate clearly with stakeholders at all levels. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Feb 07, 2026
Contractor
Contract and Procurement Professional Lambeth Contract 24.62 per hour PAYE or 30.92 per hour PAYE depending on role. Our client is looking for an experienced Contract and Procurement Officer and also a Contract and Procurement Manager. Procurement Officer paying 24.62 per hour PAYE or 32.15 per hour limited paid via umbrella company inside IR35 Procurement Manager paying 30.92 per hour PAYE or 40.45 per hour limited paid via umbrella company inside IR35 In terms of skills and expertise, we need candidates with strong knowledge of public sector procurement and contract management. We are particularly keen to find candidates with experience procuring and managing construction and consultancy contracts linked to housing maintenance and related service delivery. The roles require confidence drafting clear governance reports and options appraisals and navigating internal gateway processes, with a good understanding of thresholds, procurement routes and the practical application of procurement regulations and council standing orders. Candidates should be comfortable maintaining contract registers and logs. The roles involve liaising with both internal and external stakeholders, and the ability to work collaboratively with service leads, legal and finance colleagues and communicate clearly with stakeholders at all levels. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
We're recruiting a proactive and compassionate Accommodation Solutions Officer to join a busy local authority housing service in London. This is an exciting opportunity to make a real difference by supporting vulnerable individuals and families in temporary accommodation to move towards long-term, stable housing solutions. You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent. The Role Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act. Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety. Support households to make informed choices, bid effectively for available housing, and access move-on options. Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate. Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases. Prepare documentation and reports for legal proceedings, reviews, and internal panels. Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities. Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs. Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates. Support service improvement by contributing to housing policy development, case reviews, and performance reporting. Key Requirements Proven experience in housing, homelessness prevention, or temporary accommodation services. Strong understanding of homelessness legislation, housing pathways, and tenancy management. Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners. Experience managing sensitive and complex cases with professionalism and empathy. Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar). Ability to work in a fast-paced environment, managing competing priorities effectively. Strong problem-solving, decision-making, and organisational skills. A collaborative, resident-focused approach with a commitment to service excellence. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 07, 2026
Contractor
We're recruiting a proactive and compassionate Accommodation Solutions Officer to join a busy local authority housing service in London. This is an exciting opportunity to make a real difference by supporting vulnerable individuals and families in temporary accommodation to move towards long-term, stable housing solutions. You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent. The Role Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act. Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety. Support households to make informed choices, bid effectively for available housing, and access move-on options. Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate. Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases. Prepare documentation and reports for legal proceedings, reviews, and internal panels. Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities. Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs. Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates. Support service improvement by contributing to housing policy development, case reviews, and performance reporting. Key Requirements Proven experience in housing, homelessness prevention, or temporary accommodation services. Strong understanding of homelessness legislation, housing pathways, and tenancy management. Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners. Experience managing sensitive and complex cases with professionalism and empathy. Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar). Ability to work in a fast-paced environment, managing competing priorities effectively. Strong problem-solving, decision-making, and organisational skills. A collaborative, resident-focused approach with a commitment to service excellence. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Local Authority / Social Housing Provider UK Interim Assignment Competitive Day Rate We are recruiting on behalf of a local authority housing provider for an experienced Director of Assets to support the organisation through a period of regulatory recovery, service improvement and transformation following engagement with the Regulator of Social Housing . This is a senior leadership role with responsibility for asset compliance, building safety, capital investment and customer-focused service delivery , alongside wider organisational change. The Role You will provide strategic and operational leadership across housing asset services, with a strong focus on regulatory compliance and building safety . Key responsibilities include: Leading the Housing Asset Management directorate, including compliance, building and fire safety, capital delivery, and repairs & maintenance Managing an annual budget of approximately 65m Supporting the organisation following a self-referral and voluntary undertaking with the Regulator of Social Housing Working across housing services to design the future operating model and transformation programme Preparing the service for in-depth regulatory assessment and Consumer Standards compliance Delivering 10m of efficiency savings over three years Acting as Senior Reporting Officer for a digital transformation and business process improvement programme Supporting effective management of the HRA , driving value for money Leading service reshaping and inspection readiness About You You will be: A senior housing or asset management leader, ideally at Director or Assistant Director level Experienced within local authority or social housing settings Strong in building safety, compliance and regulation Proven in leading large-scale change and recovery programmes Comfortable managing large budgets and complex services If you are an experienced housing asset leader available for an interim assignment and looking to make a real impact, please apply now or get in touch for a confidential discussion.
Feb 07, 2026
Contractor
Local Authority / Social Housing Provider UK Interim Assignment Competitive Day Rate We are recruiting on behalf of a local authority housing provider for an experienced Director of Assets to support the organisation through a period of regulatory recovery, service improvement and transformation following engagement with the Regulator of Social Housing . This is a senior leadership role with responsibility for asset compliance, building safety, capital investment and customer-focused service delivery , alongside wider organisational change. The Role You will provide strategic and operational leadership across housing asset services, with a strong focus on regulatory compliance and building safety . Key responsibilities include: Leading the Housing Asset Management directorate, including compliance, building and fire safety, capital delivery, and repairs & maintenance Managing an annual budget of approximately 65m Supporting the organisation following a self-referral and voluntary undertaking with the Regulator of Social Housing Working across housing services to design the future operating model and transformation programme Preparing the service for in-depth regulatory assessment and Consumer Standards compliance Delivering 10m of efficiency savings over three years Acting as Senior Reporting Officer for a digital transformation and business process improvement programme Supporting effective management of the HRA , driving value for money Leading service reshaping and inspection readiness About You You will be: A senior housing or asset management leader, ideally at Director or Assistant Director level Experienced within local authority or social housing settings Strong in building safety, compliance and regulation Proven in leading large-scale change and recovery programmes Comfortable managing large budgets and complex services If you are an experienced housing asset leader available for an interim assignment and looking to make a real impact, please apply now or get in touch for a confidential discussion.
We are recruiting on behalf of a local authority housing provider for an experienced Director of Assets to support the organisation through a period of regulatory recovery, service improvement and transformation following engagement with the Regulator of Social Housing . This is a senior leadership role with responsibility for asset compliance, building safety, capital investment and customer-focused service delivery , alongside wider organisational change. The Role You will provide strategic and operational leadership across housing asset services, with a strong focus on regulatory compliance and building safety . Key responsibilities include: Leading the Housing Asset Management directorate, including compliance, building and fire safety, capital delivery, and repairs & maintenance Managing an annual budget of approximately 65m Supporting the organisation following a self-referral and voluntary undertaking with the Regulator of Social Housing Working across housing services to design the future operating model and transformation programme Preparing the service for in-depth regulatory assessment and Consumer Standards compliance Delivering 10m of efficiency savings over three years Acting as Senior Reporting Officer for a digital transformation and business process improvement programme Supporting effective management of the HRA , driving value for money Leading service reshaping and inspection readiness About You You will be: A senior housing or asset management leader, ideally at Director or Assistant Director level Experienced within local authority or social housing settings Strong in building safety, compliance and regulation Proven in leading large-scale change and recovery programmes Comfortable managing large budgets and complex services If you are an experienced housing asset leader available for an interim assignment and looking to make a real impact, please apply now or get in touch for a confidential discussion.
Feb 07, 2026
Contractor
We are recruiting on behalf of a local authority housing provider for an experienced Director of Assets to support the organisation through a period of regulatory recovery, service improvement and transformation following engagement with the Regulator of Social Housing . This is a senior leadership role with responsibility for asset compliance, building safety, capital investment and customer-focused service delivery , alongside wider organisational change. The Role You will provide strategic and operational leadership across housing asset services, with a strong focus on regulatory compliance and building safety . Key responsibilities include: Leading the Housing Asset Management directorate, including compliance, building and fire safety, capital delivery, and repairs & maintenance Managing an annual budget of approximately 65m Supporting the organisation following a self-referral and voluntary undertaking with the Regulator of Social Housing Working across housing services to design the future operating model and transformation programme Preparing the service for in-depth regulatory assessment and Consumer Standards compliance Delivering 10m of efficiency savings over three years Acting as Senior Reporting Officer for a digital transformation and business process improvement programme Supporting effective management of the HRA , driving value for money Leading service reshaping and inspection readiness About You You will be: A senior housing or asset management leader, ideally at Director or Assistant Director level Experienced within local authority or social housing settings Strong in building safety, compliance and regulation Proven in leading large-scale change and recovery programmes Comfortable managing large budgets and complex services If you are an experienced housing asset leader available for an interim assignment and looking to make a real impact, please apply now or get in touch for a confidential discussion.
Quality Assurance Officer - Pharmaceuticals - Hertford Smart4 Sciences is working with a rapidly growing pharmaceutical supplier to recruit a Quality Assurance Officer. This role will oversee GMP and GDP compliance and manage QMS responsibilities. This is an excellent opportunity for a QA professional with pharmaceutical quality assurance experience who thrives on ownership, problem-solving, and cross-functional collaboration in a dynamic environment. The Role As Quality Assurance Officer, you will be responsible for assembling and reviewing documentation from third-party suppliers to ensure compliance with cGMP and relevant standards. The position requires strong attention to detail and the ability to critically assess technical data, reports, and process documentation within our electronic systems. Key Responsibilities Review quality-related activities from third-party suppliers, including technical product information, deviations, change notifications, and change controls. Approve master documentation to support the QP in batch certification of finished products. Conduct supplier qualification and routine performance evaluations, including audits, while contributing to continuous improvement of the site quality system. Collaborate closely with Supply Chain, Quality Control, Engineering, Warehousing, and Development laboratories to enhance supplier performance. About You You will be a detail-driven quality professional with a strong compliance mindset and a proactive, solutions-focused approach. Essential: A relevant degree level qualification or equivalent in Chemistry, Pharmacy or Biology Good knowledge of EU GMP with internal/external auditing experience Excellent written and verbal communication skills Strong interpersonal skills and the ability to build relationships with both internal and external stakeholders A flexible approach to changing priorities and workloads The ability to work using your own initiative or as part of a team. Able to perform investigations including root cause analysis Able to manage multiple projects and tasks at one time Highly motivated with a drive to succeed Desirable: Degree in a scientific discipline (Pharmaceutical Sciences preferred) Quality experience including deviations, complaints, CAPAs, and root cause analysis Experience supporting change control or continuous improvement projects Why Apply? Broad quality exposure across manufacturing High level of ownership and responsibility Opportunity to develop into a senior QA role Supportive, collaborative QA team environment To apply or find out more, contact for a confidential discussion.
Feb 07, 2026
Full time
Quality Assurance Officer - Pharmaceuticals - Hertford Smart4 Sciences is working with a rapidly growing pharmaceutical supplier to recruit a Quality Assurance Officer. This role will oversee GMP and GDP compliance and manage QMS responsibilities. This is an excellent opportunity for a QA professional with pharmaceutical quality assurance experience who thrives on ownership, problem-solving, and cross-functional collaboration in a dynamic environment. The Role As Quality Assurance Officer, you will be responsible for assembling and reviewing documentation from third-party suppliers to ensure compliance with cGMP and relevant standards. The position requires strong attention to detail and the ability to critically assess technical data, reports, and process documentation within our electronic systems. Key Responsibilities Review quality-related activities from third-party suppliers, including technical product information, deviations, change notifications, and change controls. Approve master documentation to support the QP in batch certification of finished products. Conduct supplier qualification and routine performance evaluations, including audits, while contributing to continuous improvement of the site quality system. Collaborate closely with Supply Chain, Quality Control, Engineering, Warehousing, and Development laboratories to enhance supplier performance. About You You will be a detail-driven quality professional with a strong compliance mindset and a proactive, solutions-focused approach. Essential: A relevant degree level qualification or equivalent in Chemistry, Pharmacy or Biology Good knowledge of EU GMP with internal/external auditing experience Excellent written and verbal communication skills Strong interpersonal skills and the ability to build relationships with both internal and external stakeholders A flexible approach to changing priorities and workloads The ability to work using your own initiative or as part of a team. Able to perform investigations including root cause analysis Able to manage multiple projects and tasks at one time Highly motivated with a drive to succeed Desirable: Degree in a scientific discipline (Pharmaceutical Sciences preferred) Quality experience including deviations, complaints, CAPAs, and root cause analysis Experience supporting change control or continuous improvement projects Why Apply? Broad quality exposure across manufacturing High level of ownership and responsibility Opportunity to develop into a senior QA role Supportive, collaborative QA team environment To apply or find out more, contact for a confidential discussion.
A local authority in South London is seeking an experienced Allocations and Verifications Officer to deliver a high-quality, customer-focused housing allocations service to residents applying for social housing and transfers. In this role, you will be responsible for advertising properties, shortlisting applicants, and making direct offers through the choice-based lettings scheme in line with the Council's Housing Allocation Scheme and associated policies. You will undertake detailed verification of housing applications, carrying out thorough investigations and home visits where required, ensuring all applications are accurately assessed and approved. You will work closely with housing providers, including ALMOs, Registered Social Landlords, and Housing Co-operatives, building strong working relationships and monitoring performance to maximise the effective use of social rented stock. The role also involves producing accurate management information and detailed reports to support service monitoring and planning. The successful candidate will have a strong understanding of social housing allocations under Part VI of the Housing Act 1996, experience in a diverse, customer-focused environment, and proven experience in property allocations or complex verification work. A commitment to valuing diversity and collaborative working is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Feb 07, 2026
Contractor
A local authority in South London is seeking an experienced Allocations and Verifications Officer to deliver a high-quality, customer-focused housing allocations service to residents applying for social housing and transfers. In this role, you will be responsible for advertising properties, shortlisting applicants, and making direct offers through the choice-based lettings scheme in line with the Council's Housing Allocation Scheme and associated policies. You will undertake detailed verification of housing applications, carrying out thorough investigations and home visits where required, ensuring all applications are accurately assessed and approved. You will work closely with housing providers, including ALMOs, Registered Social Landlords, and Housing Co-operatives, building strong working relationships and monitoring performance to maximise the effective use of social rented stock. The role also involves producing accurate management information and detailed reports to support service monitoring and planning. The successful candidate will have a strong understanding of social housing allocations under Part VI of the Housing Act 1996, experience in a diverse, customer-focused environment, and proven experience in property allocations or complex verification work. A commitment to valuing diversity and collaborative working is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Private Sector Housing Officer We're working with a London Borough Council seeking an experienced Private Sector Housing Officer to join a dynamic team and help drive up standards across the Private Rented Sector. Contract Length: 3 months (initially) Hourly Rate: 55 per hour Location: West London Work Arrangements: 2-3 days per week in the office/area This is a frontline, hands-on role where, as a Private Sector Housing Officer, you'll use your technical expertise, investigative skills, and enforcement powers to tackle poor housing conditions, unsafe management practices, and non-compliance head on. What You'll Do Inspect a wide range of private rented homes, including licensed properties and HMOs Assess housing conditions using HHSRS and determine proportionate, risk-based interventions Investigate complaints, service requests, and licensing breaches Draft statutory notices, schedules of works, and enforcement documentation Process and enforce property licensing applications and conditions Take formal enforcement action, including Financial Penalty Notices, Simple Cautions, Rent Repayment Orders, and prosecutions Prepare robust case files and represent the Council at courts and tribunals Work constructively with landlords and agents to secure compliance, taking firm action where necessary What You'll Need Strong experience using housing and environmental health legislation in the PRS Knowledge of the Housing Act 2004 , HHSRS, licensing, and enforcement powers Confidence managing complex casework from inspection through to legal action Excellent written and verbal communication skills If you're ready to step into a Private Sector Housing Officer role where your skills count and your decisions matter, reach out to Shaye for more details. E: (url removed) T: (phone number removed)
Feb 07, 2026
Contractor
Private Sector Housing Officer We're working with a London Borough Council seeking an experienced Private Sector Housing Officer to join a dynamic team and help drive up standards across the Private Rented Sector. Contract Length: 3 months (initially) Hourly Rate: 55 per hour Location: West London Work Arrangements: 2-3 days per week in the office/area This is a frontline, hands-on role where, as a Private Sector Housing Officer, you'll use your technical expertise, investigative skills, and enforcement powers to tackle poor housing conditions, unsafe management practices, and non-compliance head on. What You'll Do Inspect a wide range of private rented homes, including licensed properties and HMOs Assess housing conditions using HHSRS and determine proportionate, risk-based interventions Investigate complaints, service requests, and licensing breaches Draft statutory notices, schedules of works, and enforcement documentation Process and enforce property licensing applications and conditions Take formal enforcement action, including Financial Penalty Notices, Simple Cautions, Rent Repayment Orders, and prosecutions Prepare robust case files and represent the Council at courts and tribunals Work constructively with landlords and agents to secure compliance, taking firm action where necessary What You'll Need Strong experience using housing and environmental health legislation in the PRS Knowledge of the Housing Act 2004 , HHSRS, licensing, and enforcement powers Confidence managing complex casework from inspection through to legal action Excellent written and verbal communication skills If you're ready to step into a Private Sector Housing Officer role where your skills count and your decisions matter, reach out to Shaye for more details. E: (url removed) T: (phone number removed)
Housing Development Officer needed! 50 per hour (to be confirmed) Head Office, TQ12 Monday - Thursday 9am - 5pm Till August 2026 This appointment is for a period of six months, up to four days per week, Key Tasks: Project management and client oversight of assigned schemes - ensuring they are delivered to time and budget, meeting quality requirements. Collaborative working with internal colleagues and elected Members, ensuring a joined-up approach to project delivery. Effective liaison with external partners such as consultants, contractors, town and parish councils, Homes England, One Public Estate and Registered Providers. Community and stakeholder engagement, as required for project delivery. Keep clear and transparent records to ensure continuity of information throughout the project lifespan and for audit purposes. Skills and Experience: Substantial experience of affordable housing development delivery, including within a Local Authority context. Thorough understanding of the housing issues affecting coastal and market towns and rural communities. Good knowledge of the residential and construction markets in Devon, and ideally Teignbridge. Ability to work collaboratively and communicate effectively. IT literate, able to use Microsoft 365 products and specialist applications. Please apply! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Feb 07, 2026
Seasonal
Housing Development Officer needed! 50 per hour (to be confirmed) Head Office, TQ12 Monday - Thursday 9am - 5pm Till August 2026 This appointment is for a period of six months, up to four days per week, Key Tasks: Project management and client oversight of assigned schemes - ensuring they are delivered to time and budget, meeting quality requirements. Collaborative working with internal colleagues and elected Members, ensuring a joined-up approach to project delivery. Effective liaison with external partners such as consultants, contractors, town and parish councils, Homes England, One Public Estate and Registered Providers. Community and stakeholder engagement, as required for project delivery. Keep clear and transparent records to ensure continuity of information throughout the project lifespan and for audit purposes. Skills and Experience: Substantial experience of affordable housing development delivery, including within a Local Authority context. Thorough understanding of the housing issues affecting coastal and market towns and rural communities. Good knowledge of the residential and construction markets in Devon, and ideally Teignbridge. Ability to work collaboratively and communicate effectively. IT literate, able to use Microsoft 365 products and specialist applications. Please apply! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Housing Development Officer Location: Forde House, TQ12 4XX Start Date: ASAP Contract Duration: 6+ months Working Hours: Mon Fri, 09 00 Pay Rate: £ 500.00 per day Job Ref: (phone number removed) Job Responsibilities Support the planning, delivery, and management of housing development projects. Assist in identifying opportunities for new housing developments and funding. Prepare reports, proposals, and presentations for internal and external stakeholders. Monitor project progress and ensure compliance with policies, procedures, and regulations. Liaise with colleagues, contractors, and partners to ensure projects are delivered on time and within budget. Contribute to housing strategy development and implementation. Person Specification Must-Have Requirements Eligibility to work in the UK. Experience in housing development or related sector. Strong organisational and project management skills. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Nice-to-Have Requirements Knowledge of local housing policies and planning regulations. Experience in preparing funding applications or business cases. Understanding of the housing development lifecycle. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hireSrs to whom you do not wish your details to be disclosed.
Feb 07, 2026
Contractor
Housing Development Officer Location: Forde House, TQ12 4XX Start Date: ASAP Contract Duration: 6+ months Working Hours: Mon Fri, 09 00 Pay Rate: £ 500.00 per day Job Ref: (phone number removed) Job Responsibilities Support the planning, delivery, and management of housing development projects. Assist in identifying opportunities for new housing developments and funding. Prepare reports, proposals, and presentations for internal and external stakeholders. Monitor project progress and ensure compliance with policies, procedures, and regulations. Liaise with colleagues, contractors, and partners to ensure projects are delivered on time and within budget. Contribute to housing strategy development and implementation. Person Specification Must-Have Requirements Eligibility to work in the UK. Experience in housing development or related sector. Strong organisational and project management skills. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Nice-to-Have Requirements Knowledge of local housing policies and planning regulations. Experience in preparing funding applications or business cases. Understanding of the housing development lifecycle. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hireSrs to whom you do not wish your details to be disclosed.
Housing Support Officer Thatcham / Newbury Permanent Full Time Summary An excellent opportunity has arisen for an experienced Housing Support Officer to join a Housing Association delivering person-centred support to young people and young families within supported accommodation services in Thatcham and Newbury, helping clients sustain tenancies and move towards independent living. THE ROLE The Housing Support Officer will deliver high-quality, person-centred support to vulnerable clients living in supported accommodation, promoting independence, choice and tenancy sustainment. Assess referrals and engage prospective and current clients using a person-centred approach Develop, deliver and regularly review Independent Living Plans and Risk Assessments Provide practical and emotional support to help clients maintain their tenancy and achieve agreed outcomes Work closely with partner agencies including local authorities, health services, social care and criminal justice Identify and report safeguarding concerns in line with policies and procedures Maintain accurate, timely records and contribute to statutory data returns Empower clients to maintain a safe, secure and clean living environment, reporting repairs and issues as required THE CANDIDATE The ideal candidate will have previous experience working in a Housing Support Officer, Support Worker or similar supported housing role. Experience supporting vulnerable client groups, including young people or young families Knowledge of person-centred support, risk management and tenancy sustainment Experience working with clients affected by mental health and/or substance misuse Strong communication and relationship-building skills with clients and external agencies Ability to manage a caseload independently, use IT systems and handle challenging behaviour professionally THE CONTRACT WORKING HOURS Full time Monday- Friday 26,869.00 Annual Salary HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
Feb 06, 2026
Full time
Housing Support Officer Thatcham / Newbury Permanent Full Time Summary An excellent opportunity has arisen for an experienced Housing Support Officer to join a Housing Association delivering person-centred support to young people and young families within supported accommodation services in Thatcham and Newbury, helping clients sustain tenancies and move towards independent living. THE ROLE The Housing Support Officer will deliver high-quality, person-centred support to vulnerable clients living in supported accommodation, promoting independence, choice and tenancy sustainment. Assess referrals and engage prospective and current clients using a person-centred approach Develop, deliver and regularly review Independent Living Plans and Risk Assessments Provide practical and emotional support to help clients maintain their tenancy and achieve agreed outcomes Work closely with partner agencies including local authorities, health services, social care and criminal justice Identify and report safeguarding concerns in line with policies and procedures Maintain accurate, timely records and contribute to statutory data returns Empower clients to maintain a safe, secure and clean living environment, reporting repairs and issues as required THE CANDIDATE The ideal candidate will have previous experience working in a Housing Support Officer, Support Worker or similar supported housing role. Experience supporting vulnerable client groups, including young people or young families Knowledge of person-centred support, risk management and tenancy sustainment Experience working with clients affected by mental health and/or substance misuse Strong communication and relationship-building skills with clients and external agencies Ability to manage a caseload independently, use IT systems and handle challenging behaviour professionally THE CONTRACT WORKING HOURS Full time Monday- Friday 26,869.00 Annual Salary HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
