THE ALL WALES FORUM OF PARENTS AND CARERS OF PEOPLE WITH LEARNING DISABILITIES
Cardiff, South Glamorgan
Finance and Governance Coordinator - Job Description Job Title: Finance and Governance Coordinator Location: Taffs Well, Cardiff (Hybrid working possible; minimum 2 days in office per week) Hours: 24/25 hours per week. Hourly Rate: £21 per hour Salary: ( £40,404 gross) pro rata actual £26,208/27,300. Reports to: Director Responsible for: Finance, Governance functions and Administration systems. About the Role We are a small, dynamic charity delivering community-led projects and initiatives that seek to both empower and improve the lives of family carers living across Wales. The Finance and Governance Officer is responsible for the day-to-day financial management, governance support, and administrative oversight of the charity. This role ensures accurate and timely reporting of financial data, effective management of budgets, and compliance with statutory and regulatory requirements for finance and audit. Additionally, the postholder provides key governance support, facilitating the smooth running of the Board of Trustees, maintaining company records, staff records, and ensuring HR policies are reviewed and adhered to. This position is crucial for maintaining the charity's operational integrity and supports strategic decision-making by providing robust financial insight and governance expertise. The role will also play a key role in identifying/sourcing funding for enabling sustainability, by working alongside the Director in drafting proposals/bids. The post will also work closely with the Project and Engagement Coordinator and Policy & Impact Officer to help support the successful delivery of our projects through budget management and supporting the production of evidence of impact reports. This is an integral role within the organisation that brings together key organisational, financial and people skills to enable us to continue to make a meaningful impact for families across Wales. Key Responsibilities Finance Manage all payments and financial transactions including payroll and pensions, ensuring accuracy and compliance. Prepare both project budgets and organisational budgets in collaboration with the Director and Project Coordinator. Monitor and report on project and organisational budgets, highlighting variances and providing analysis to enable sound decision-making around resources. Produce quarterly and annual financial reports for the Board of Trustees and senior leadership to enable sound financial oversight and timely adjustments as required. Maintain accurate financial records and filing systems, ensuring easy access for colleagues as required and for accountants and audit. Lead on liaising with accountants and auditors for annual accounts, independent examinations, and statutory filings, providing financial records as required and submitting in a timely manner. Ensure and review compliance with Charity Commission regulations, HMRC obligations, and company law. Manage utility contracts and supplier contracts as required, negotiating or reviewing agreements to achieve best value. Governance Organise Board and committee meetings, including scheduling, preparing agendas, and distributing papers. Record and distribute meeting minutes, tracking actions and decisions in a timely manner. Support our Trustee induction and ongoing development programme, providing information and guidance to ensure effective governance. Serve as Company Secretary, maintaining statutory records and ensuring all Companies House and Charity Commission filings are up to date. Maintain registers of Trustees, conflicts of interest, and declarations, ensuring compliance with governance standards. Oversee outsourced HR processes, ensuring they align with organisational policy and best practice. Support the Director and Board in policy reviews, compliance, and risk management initiatives. Administration & Operational Support Maintain organisational records, files, and documentation related to finance and governance and staff. Lead on engaging with external professionals, including auditors, accountants, legal advisors, and HR providers. Contribute to improving internal systems, processes, and controls to enhance efficiency. Support the Director/team with ad hoc administrative tasks as required, including attendance at some Forum events when necessary. Person Specification Essential Experience in finance, accounting, or bookkeeping, ideally in a charity or non-profit environment. Knowledge of budgeting, reporting, and financial compliance. Understanding of charity governance and statutory obligations. Excellent organisational skills, attention to detail, and ability to prioritise tasks. Strong written and verbal communication skills for reporting and Trustee engagement. Competency in Microsoft Office (Excel, Word, Outlook) and accounting software such as QuickBooks, Xero, or SAGE. Ability to work independently, make decisions, and manage multiple responsibilities in a small team environment. Desirable Experience as a Company Secretary or supporting Boards/Trustees. Knowledge of HR oversight, particularly with outsourced arrangements. Familiarity with Charity Commission and Companies House filing requirements. Experience in small team settings with multi-tasking responsibilities. Key Relationships Reports to: Director Works closely with: Board of Trustees, Project/Engagement Officer, Director Liaises with: Accountants, auditors, HR providers, suppliers, and service providers and family carers. This job description was last reviewed and signed off in January 2026.
Mar 03, 2026
Full time
Finance and Governance Coordinator - Job Description Job Title: Finance and Governance Coordinator Location: Taffs Well, Cardiff (Hybrid working possible; minimum 2 days in office per week) Hours: 24/25 hours per week. Hourly Rate: £21 per hour Salary: ( £40,404 gross) pro rata actual £26,208/27,300. Reports to: Director Responsible for: Finance, Governance functions and Administration systems. About the Role We are a small, dynamic charity delivering community-led projects and initiatives that seek to both empower and improve the lives of family carers living across Wales. The Finance and Governance Officer is responsible for the day-to-day financial management, governance support, and administrative oversight of the charity. This role ensures accurate and timely reporting of financial data, effective management of budgets, and compliance with statutory and regulatory requirements for finance and audit. Additionally, the postholder provides key governance support, facilitating the smooth running of the Board of Trustees, maintaining company records, staff records, and ensuring HR policies are reviewed and adhered to. This position is crucial for maintaining the charity's operational integrity and supports strategic decision-making by providing robust financial insight and governance expertise. The role will also play a key role in identifying/sourcing funding for enabling sustainability, by working alongside the Director in drafting proposals/bids. The post will also work closely with the Project and Engagement Coordinator and Policy & Impact Officer to help support the successful delivery of our projects through budget management and supporting the production of evidence of impact reports. This is an integral role within the organisation that brings together key organisational, financial and people skills to enable us to continue to make a meaningful impact for families across Wales. Key Responsibilities Finance Manage all payments and financial transactions including payroll and pensions, ensuring accuracy and compliance. Prepare both project budgets and organisational budgets in collaboration with the Director and Project Coordinator. Monitor and report on project and organisational budgets, highlighting variances and providing analysis to enable sound decision-making around resources. Produce quarterly and annual financial reports for the Board of Trustees and senior leadership to enable sound financial oversight and timely adjustments as required. Maintain accurate financial records and filing systems, ensuring easy access for colleagues as required and for accountants and audit. Lead on liaising with accountants and auditors for annual accounts, independent examinations, and statutory filings, providing financial records as required and submitting in a timely manner. Ensure and review compliance with Charity Commission regulations, HMRC obligations, and company law. Manage utility contracts and supplier contracts as required, negotiating or reviewing agreements to achieve best value. Governance Organise Board and committee meetings, including scheduling, preparing agendas, and distributing papers. Record and distribute meeting minutes, tracking actions and decisions in a timely manner. Support our Trustee induction and ongoing development programme, providing information and guidance to ensure effective governance. Serve as Company Secretary, maintaining statutory records and ensuring all Companies House and Charity Commission filings are up to date. Maintain registers of Trustees, conflicts of interest, and declarations, ensuring compliance with governance standards. Oversee outsourced HR processes, ensuring they align with organisational policy and best practice. Support the Director and Board in policy reviews, compliance, and risk management initiatives. Administration & Operational Support Maintain organisational records, files, and documentation related to finance and governance and staff. Lead on engaging with external professionals, including auditors, accountants, legal advisors, and HR providers. Contribute to improving internal systems, processes, and controls to enhance efficiency. Support the Director/team with ad hoc administrative tasks as required, including attendance at some Forum events when necessary. Person Specification Essential Experience in finance, accounting, or bookkeeping, ideally in a charity or non-profit environment. Knowledge of budgeting, reporting, and financial compliance. Understanding of charity governance and statutory obligations. Excellent organisational skills, attention to detail, and ability to prioritise tasks. Strong written and verbal communication skills for reporting and Trustee engagement. Competency in Microsoft Office (Excel, Word, Outlook) and accounting software such as QuickBooks, Xero, or SAGE. Ability to work independently, make decisions, and manage multiple responsibilities in a small team environment. Desirable Experience as a Company Secretary or supporting Boards/Trustees. Knowledge of HR oversight, particularly with outsourced arrangements. Familiarity with Charity Commission and Companies House filing requirements. Experience in small team settings with multi-tasking responsibilities. Key Relationships Reports to: Director Works closely with: Board of Trustees, Project/Engagement Officer, Director Liaises with: Accountants, auditors, HR providers, suppliers, and service providers and family carers. This job description was last reviewed and signed off in January 2026.
Customer Care Coordinator Your new company Clifton based business need a Customer Care Coordinator to join on a permanent basis. Your new role Managing customer queries received by phone or email and responding promptly in line with service level agreements. Allocating work to subcontractors and following up to ensure timely completion Monitoring outstanding remedial tasks and driving completion within a 28 day period wherever possible Providing empathetic, professional support to customers throughout their journey Building strong working relationships with internal teams and external partners Maintaining accurate records and ensuring systems are updated at all times Supporting the achievement of customer service KPIs Adhering to all health and safety requirements What you'll need to succeed Experience within the residential housing or construction sector Customer service experience preferred Facilities coordination experience preferred Understanding of building regulations and legal obligations Strong written English skills What you'll get in return Competitive salary with annual bonusSalary sacrifice car schemeUp to 33 days annual leave plus bank holidays, rising with length of serviceTwo paid volunteering days each yearPrivate medical insurance (employee paid cover)Enhanced maternity, paternity and adoption leaveCompetitive pension schemeLife assurance at four times annual salaryShare incentive and savings schemesAccess to an employee rewards portal with a wide range of benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 02, 2026
Full time
Customer Care Coordinator Your new company Clifton based business need a Customer Care Coordinator to join on a permanent basis. Your new role Managing customer queries received by phone or email and responding promptly in line with service level agreements. Allocating work to subcontractors and following up to ensure timely completion Monitoring outstanding remedial tasks and driving completion within a 28 day period wherever possible Providing empathetic, professional support to customers throughout their journey Building strong working relationships with internal teams and external partners Maintaining accurate records and ensuring systems are updated at all times Supporting the achievement of customer service KPIs Adhering to all health and safety requirements What you'll need to succeed Experience within the residential housing or construction sector Customer service experience preferred Facilities coordination experience preferred Understanding of building regulations and legal obligations Strong written English skills What you'll get in return Competitive salary with annual bonusSalary sacrifice car schemeUp to 33 days annual leave plus bank holidays, rising with length of serviceTwo paid volunteering days each yearPrivate medical insurance (employee paid cover)Enhanced maternity, paternity and adoption leaveCompetitive pension schemeLife assurance at four times annual salaryShare incentive and savings schemesAccess to an employee rewards portal with a wide range of benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
BIM Coordinator Manchester - Hybrid Permanent Summary We are currently seeking a BIM (Building Information Modelling) Coordinator to join our growing team out of our Manchester office. This role will be responsible for producing and maintaining coordinated building information models/drawings to assist in the overall design, construction and manufacturing process. This role is a great chance to join part of a growing team that will give you the opportunity to grow and develop your career within one of the leading M&E contractors in the UK. Some of the key deliverables in this role will include: Hold regular coordination review meetings, using 3D model as a discussion tool and highlighting variations and forecasting overspend, to ensure timely communication between the department and the wider construction team. Produce drawings from 3D models for design stage, installation and/or manufacture. Work from engineers/designers' calculations, rough sketches or drawings to produce coordinated, accurate and structured models; incorporating NG Bailey Offsite solutions wherever possible. Maintain a working knowledge of all MEP systems relevant to the installation commissioning and maintenance of services, to ensure optimised coordinated solutions and enable CDM compliance. Visit site to gain practical experience of installation practices and apply these to improve modelling and coordination effectiveness. What we're looking for : Solid experience in BIM with CAD and Revit experience, ideally within an MEP environment Ability to think outside of the box, solution orientated Fantastic communication skills Client experience, ability to walk the client through what they are seeing where the client has little to no BIM or CAD knowledge Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 02, 2026
Full time
BIM Coordinator Manchester - Hybrid Permanent Summary We are currently seeking a BIM (Building Information Modelling) Coordinator to join our growing team out of our Manchester office. This role will be responsible for producing and maintaining coordinated building information models/drawings to assist in the overall design, construction and manufacturing process. This role is a great chance to join part of a growing team that will give you the opportunity to grow and develop your career within one of the leading M&E contractors in the UK. Some of the key deliverables in this role will include: Hold regular coordination review meetings, using 3D model as a discussion tool and highlighting variations and forecasting overspend, to ensure timely communication between the department and the wider construction team. Produce drawings from 3D models for design stage, installation and/or manufacture. Work from engineers/designers' calculations, rough sketches or drawings to produce coordinated, accurate and structured models; incorporating NG Bailey Offsite solutions wherever possible. Maintain a working knowledge of all MEP systems relevant to the installation commissioning and maintenance of services, to ensure optimised coordinated solutions and enable CDM compliance. Visit site to gain practical experience of installation practices and apply these to improve modelling and coordination effectiveness. What we're looking for : Solid experience in BIM with CAD and Revit experience, ideally within an MEP environment Ability to think outside of the box, solution orientated Fantastic communication skills Client experience, ability to walk the client through what they are seeing where the client has little to no BIM or CAD knowledge Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
We are working with this international law firm with nearly 2000 lawyers across 12 offices. The firm has grown organically over the years to meet the needs of their clients and now have offices in major business centres in Europe, the Middle & Far East and America. They are currently recruiting for a Revenue Coordinator. The Revenue Coordinator is responsible for the completion of all facets of the billing and collection function. The position requires the preparation of client invoices, as well as monitoring and follow-up after they are sent. Responsibilities include working with the Senior Revenue Manager, Revenue Supervisor, Senior Revenue Coordinators and/or partners to proactively administer their billing responsibilities, preparation and processing of timely and high-quality invoices, and monitoring and follow-up on outstanding receivables. Responsibilities Perform client billing and collection activities for assigned clients. Monitor aging of unbilled fees for assigned partners and/or clients. Monitor and manage outstanding accounts receivable, unapplied funds and collection efforts. Meet with Billing Supervisor, Senior Billing Assistants, and/or partners to discuss monthly billing, outstanding invoices, and strategy for collections. Remain current on all billing-related responsibilities. As requested, handle billing and client driven requests. Review Billing information Memos for misallocated time and ensure time entries are in accordance with client policy. Communicate new/changes in client policies to timekeepers. Edit draft invoices based on partners' mark-up. Verify client specific rate accommodations and if necessary, apply approved discounts to the face of the invoices; keep track of volume discounts based on thresholds reached. Generate billing variance reports and write-off reports; acquire appropriate write-off approvals based on write-off amount thresholds. Prepare electronic invoices; submit electronics invoices to clients via their designated electronic billing system and very successful submissions. Track status of bills submitted; identify issues, and work to address rejections and reductions as they arise. Monitor payment of assigned clients' accounts receivable and coordinate collection efforts. Proactive follow-up with the Billing Supervisor, Senior Billing Assistants, partners and clients. Collaborate with Billing and Collection Committee members and/or Financial Managers to coordinate billing and collection efforts. Candidate Profile Previous billing experience is essential. Training will be provided to the extent required. The Revenue Coordinator must possess outstanding interpersonal skills in order to work effectively within a team environment, as well as independently. The ability to adapt to new assignments and deadlines in a fast paced, highly demanding environment is required. Additional requirements include a working knowledge of Word, intermediate Excel skills, outstanding customer service demeanour and flexibility for possible overtime hours. Important Notice It is Career Legal's policy, as a matter of courtesy, to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted, you within three working days your application has been unsuccessful, and your details have not been retained. Please apply for any other position that you may see in the future. Thank you. Career Legal is a Recruitment Agency and is advertising this permanent vacancy on behalf of one of its clients.
Mar 01, 2026
Full time
We are working with this international law firm with nearly 2000 lawyers across 12 offices. The firm has grown organically over the years to meet the needs of their clients and now have offices in major business centres in Europe, the Middle & Far East and America. They are currently recruiting for a Revenue Coordinator. The Revenue Coordinator is responsible for the completion of all facets of the billing and collection function. The position requires the preparation of client invoices, as well as monitoring and follow-up after they are sent. Responsibilities include working with the Senior Revenue Manager, Revenue Supervisor, Senior Revenue Coordinators and/or partners to proactively administer their billing responsibilities, preparation and processing of timely and high-quality invoices, and monitoring and follow-up on outstanding receivables. Responsibilities Perform client billing and collection activities for assigned clients. Monitor aging of unbilled fees for assigned partners and/or clients. Monitor and manage outstanding accounts receivable, unapplied funds and collection efforts. Meet with Billing Supervisor, Senior Billing Assistants, and/or partners to discuss monthly billing, outstanding invoices, and strategy for collections. Remain current on all billing-related responsibilities. As requested, handle billing and client driven requests. Review Billing information Memos for misallocated time and ensure time entries are in accordance with client policy. Communicate new/changes in client policies to timekeepers. Edit draft invoices based on partners' mark-up. Verify client specific rate accommodations and if necessary, apply approved discounts to the face of the invoices; keep track of volume discounts based on thresholds reached. Generate billing variance reports and write-off reports; acquire appropriate write-off approvals based on write-off amount thresholds. Prepare electronic invoices; submit electronics invoices to clients via their designated electronic billing system and very successful submissions. Track status of bills submitted; identify issues, and work to address rejections and reductions as they arise. Monitor payment of assigned clients' accounts receivable and coordinate collection efforts. Proactive follow-up with the Billing Supervisor, Senior Billing Assistants, partners and clients. Collaborate with Billing and Collection Committee members and/or Financial Managers to coordinate billing and collection efforts. Candidate Profile Previous billing experience is essential. Training will be provided to the extent required. The Revenue Coordinator must possess outstanding interpersonal skills in order to work effectively within a team environment, as well as independently. The ability to adapt to new assignments and deadlines in a fast paced, highly demanding environment is required. Additional requirements include a working knowledge of Word, intermediate Excel skills, outstanding customer service demeanour and flexibility for possible overtime hours. Important Notice It is Career Legal's policy, as a matter of courtesy, to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted, you within three working days your application has been unsuccessful, and your details have not been retained. Please apply for any other position that you may see in the future. Thank you. Career Legal is a Recruitment Agency and is advertising this permanent vacancy on behalf of one of its clients.
Senior BIM Coordinator Leeds - Hybrid Permanent Summary We are currently seeking a Senior BIM (Building Information Modelling) Coordinator to join a new team being created out of our Leeds Head Office and have some line management duties. This role will be responsible for the production and maintenance of building drawings and models to assist in the overall design and construction process. This role is a great chance to join a new team that will give you the opportunity to grow and develop your career within one of the leading M&E contractors in the UK. Some of the key deliverables in this role will include: Coordinate and monitor the work of the BIM team allocated to specified project(s), within budget and programme. Produce and maintain coordinated building information models/drawings to assist in the overall design and construction process. Conduct regular coordination review meetings, using 3D model as a discussion tool and highlighting variations, to ensure timely communication between the department and the wider construction team. Maintain a working knowledge of all MEP systems relevant to the installation commissioning and maintenance of services, to ensure optimised coordinated solutions and enable CDM compliance. Visit site to gain practical experience of installation practices and apply these to improve modelling and coordination effectiveness. Develop skills within the team in relation to software, MEP systems and coordination of work, offering guidance and feedback to maximise the performance of the team. Work from engineers/designers' calculations, rough sketches or drawings to produce coordinated, accurate and structured models; incorporating NG Bailey Offsite solutions wherever possible. Produce drawings from 3D models for design stage, installation and/or manufacture. What we're looking for : Ideally have experience of managing BIM Technicians or similar. Solid experience in BIM with CAD and Revit experience MEP project experience Ability to think outside of the box, solution orientated Fantastic communication skills Client experience, ability to walk the client through what they are seeing where the client has little to no BIM or CAD knowledge Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 01, 2026
Full time
Senior BIM Coordinator Leeds - Hybrid Permanent Summary We are currently seeking a Senior BIM (Building Information Modelling) Coordinator to join a new team being created out of our Leeds Head Office and have some line management duties. This role will be responsible for the production and maintenance of building drawings and models to assist in the overall design and construction process. This role is a great chance to join a new team that will give you the opportunity to grow and develop your career within one of the leading M&E contractors in the UK. Some of the key deliverables in this role will include: Coordinate and monitor the work of the BIM team allocated to specified project(s), within budget and programme. Produce and maintain coordinated building information models/drawings to assist in the overall design and construction process. Conduct regular coordination review meetings, using 3D model as a discussion tool and highlighting variations, to ensure timely communication between the department and the wider construction team. Maintain a working knowledge of all MEP systems relevant to the installation commissioning and maintenance of services, to ensure optimised coordinated solutions and enable CDM compliance. Visit site to gain practical experience of installation practices and apply these to improve modelling and coordination effectiveness. Develop skills within the team in relation to software, MEP systems and coordination of work, offering guidance and feedback to maximise the performance of the team. Work from engineers/designers' calculations, rough sketches or drawings to produce coordinated, accurate and structured models; incorporating NG Bailey Offsite solutions wherever possible. Produce drawings from 3D models for design stage, installation and/or manufacture. What we're looking for : Ideally have experience of managing BIM Technicians or similar. Solid experience in BIM with CAD and Revit experience MEP project experience Ability to think outside of the box, solution orientated Fantastic communication skills Client experience, ability to walk the client through what they are seeing where the client has little to no BIM or CAD knowledge Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Senior BIM Coordinator Manchester - Hybrid Permanent Summary We are currently seeking a Senior BIM (Building Information Modelling) Coordinator to join a new team being created out of our Manchester office and have some line management duties. This role will be responsible for the production and maintenance of building drawings and models to assist in the overall design and construction process. This role is a great chance to join a new team that will give you the opportunity to grow and develop your career within one of the leading M&E contractors in the UK. Some of the key deliverables in this role will include: Coordinate and monitor the work of the BIM team allocated to specified project(s), within budget and programme. Produce and maintain coordinated building information models/drawings to assist in the overall design and construction process. Conduct regular coordination review meetings, using 3D model as a discussion tool and highlighting variations, to ensure timely communication between the department and the wider construction team. Maintain a working knowledge of all MEP systems relevant to the installation commissioning and maintenance of services, to ensure optimised coordinated solutions and enable CDM compliance. Visit site to gain practical experience of installation practices and apply these to improve modelling and coordination effectiveness. Develop skills within the team in relation to software, MEP systems and coordination of work, offering guidance and feedback to maximise the performance of the team. Work from engineers/designers' calculations, rough sketches or drawings to produce coordinated, accurate and structured models; incorporating NG Bailey Offsite solutions wherever possible. Produce drawings from 3D models for design stage, installation and/or manufacture. What we're looking for : Ideally have experience of managing BIM Technicians or similar. Solid experience in BIM with CAD and Revit experience MEP project experience Ability to think outside of the box, solution orientated Fantastic communication skills Client experience, ability to walk the client through what they are seeing where the client has little to no BIM or CAD knowledge Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 01, 2026
Full time
Senior BIM Coordinator Manchester - Hybrid Permanent Summary We are currently seeking a Senior BIM (Building Information Modelling) Coordinator to join a new team being created out of our Manchester office and have some line management duties. This role will be responsible for the production and maintenance of building drawings and models to assist in the overall design and construction process. This role is a great chance to join a new team that will give you the opportunity to grow and develop your career within one of the leading M&E contractors in the UK. Some of the key deliverables in this role will include: Coordinate and monitor the work of the BIM team allocated to specified project(s), within budget and programme. Produce and maintain coordinated building information models/drawings to assist in the overall design and construction process. Conduct regular coordination review meetings, using 3D model as a discussion tool and highlighting variations, to ensure timely communication between the department and the wider construction team. Maintain a working knowledge of all MEP systems relevant to the installation commissioning and maintenance of services, to ensure optimised coordinated solutions and enable CDM compliance. Visit site to gain practical experience of installation practices and apply these to improve modelling and coordination effectiveness. Develop skills within the team in relation to software, MEP systems and coordination of work, offering guidance and feedback to maximise the performance of the team. Work from engineers/designers' calculations, rough sketches or drawings to produce coordinated, accurate and structured models; incorporating NG Bailey Offsite solutions wherever possible. Produce drawings from 3D models for design stage, installation and/or manufacture. What we're looking for : Ideally have experience of managing BIM Technicians or similar. Solid experience in BIM with CAD and Revit experience MEP project experience Ability to think outside of the box, solution orientated Fantastic communication skills Client experience, ability to walk the client through what they are seeing where the client has little to no BIM or CAD knowledge Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
BIM Coordinator Leeds - Hybrid Permanent Summary We are currently seeking a BIM (Building Information Modelling) Coordinator to join our growing team out of our Leeds Head Office. This role will be responsible for producing and maintaining coordinated building information models/drawings to assist in the overall design, construction and manufacturing process. This role is a great chance to join part of a growing team that will give you the opportunity to grow and develop your career within one of the leading M&E contractors in the UK. Some of the key deliverables in this role will include: Hold regular coordination review meetings, using 3D model as a discussion tool and highlighting variations and forecasting overspend, to ensure timely communication between the department and the wider construction team. Produce drawings from 3D models for design stage, installation and/or manufacture. Work from engineers/designers' calculations, rough sketches or drawings to produce coordinated, accurate and structured models; incorporating NG Bailey Offsite solutions wherever possible. Maintain a working knowledge of all MEP systems relevant to the installation commissioning and maintenance of services, to ensure optimised coordinated solutions and enable CDM compliance. Visit site to gain practical experience of installation practices and apply these to improve modelling and coordination effectiveness. What we're looking for : Solid experience in BIM with CAD and Revit experience, ideally within an MEP environment Ability to think outside of the box, solution orientated Fantastic communication skills Client experience, ability to walk the client through what they are seeing where the client has little to no BIM or CAD knowledge Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 01, 2026
Full time
BIM Coordinator Leeds - Hybrid Permanent Summary We are currently seeking a BIM (Building Information Modelling) Coordinator to join our growing team out of our Leeds Head Office. This role will be responsible for producing and maintaining coordinated building information models/drawings to assist in the overall design, construction and manufacturing process. This role is a great chance to join part of a growing team that will give you the opportunity to grow and develop your career within one of the leading M&E contractors in the UK. Some of the key deliverables in this role will include: Hold regular coordination review meetings, using 3D model as a discussion tool and highlighting variations and forecasting overspend, to ensure timely communication between the department and the wider construction team. Produce drawings from 3D models for design stage, installation and/or manufacture. Work from engineers/designers' calculations, rough sketches or drawings to produce coordinated, accurate and structured models; incorporating NG Bailey Offsite solutions wherever possible. Maintain a working knowledge of all MEP systems relevant to the installation commissioning and maintenance of services, to ensure optimised coordinated solutions and enable CDM compliance. Visit site to gain practical experience of installation practices and apply these to improve modelling and coordination effectiveness. What we're looking for : Solid experience in BIM with CAD and Revit experience, ideally within an MEP environment Ability to think outside of the box, solution orientated Fantastic communication skills Client experience, ability to walk the client through what they are seeing where the client has little to no BIM or CAD knowledge Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
BIM Coordinator Bristol - Hybrid Permanent Summary We are currently seeking a BIM (Building Information Modelling) Coordinator to join our growing team out of our Bristol office. This role will be responsible for producing and maintaining coordinated building information models/drawings to assist in the overall design, construction and manufacturing process. This role is a great chance to join part of a growing team that will give you the opportunity to grow and develop your career within one of the leading M&E contractors in the UK. Some of the key deliverables in this role will include: Hold regular coordination review meetings, using 3D model as a discussion tool and highlighting variations and forecasting overspend, to ensure timely communication between the department and the wider construction team. Produce drawings from 3D models for design stage, installation and/or manufacture. Work from engineers/designers' calculations, rough sketches or drawings to produce coordinated, accurate and structured models; incorporating NG Bailey Offsite solutions wherever possible. Maintain a working knowledge of all MEP systems relevant to the installation commissioning and maintenance of services, to ensure optimised coordinated solutions and enable CDM compliance. Visit site to gain practical experience of installation practices and apply these to improve modelling and coordination effectiveness. What we're looking for : Solid experience in BIM with CAD and Revit experience, ideally within an MEP environment Ability to think outside of the box, solution orientated Fantastic communication skills Client experience, ability to walk the client through what they are seeing where the client has little to no BIM or CAD knowledge Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 01, 2026
Full time
BIM Coordinator Bristol - Hybrid Permanent Summary We are currently seeking a BIM (Building Information Modelling) Coordinator to join our growing team out of our Bristol office. This role will be responsible for producing and maintaining coordinated building information models/drawings to assist in the overall design, construction and manufacturing process. This role is a great chance to join part of a growing team that will give you the opportunity to grow and develop your career within one of the leading M&E contractors in the UK. Some of the key deliverables in this role will include: Hold regular coordination review meetings, using 3D model as a discussion tool and highlighting variations and forecasting overspend, to ensure timely communication between the department and the wider construction team. Produce drawings from 3D models for design stage, installation and/or manufacture. Work from engineers/designers' calculations, rough sketches or drawings to produce coordinated, accurate and structured models; incorporating NG Bailey Offsite solutions wherever possible. Maintain a working knowledge of all MEP systems relevant to the installation commissioning and maintenance of services, to ensure optimised coordinated solutions and enable CDM compliance. Visit site to gain practical experience of installation practices and apply these to improve modelling and coordination effectiveness. What we're looking for : Solid experience in BIM with CAD and Revit experience, ideally within an MEP environment Ability to think outside of the box, solution orientated Fantastic communication skills Client experience, ability to walk the client through what they are seeing where the client has little to no BIM or CAD knowledge Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Internal Job Title: Facilities Manager Business: Lucy Group Ltd Location: Oxford Job Reference No: 4451 Job Purpose: To manage the facilities and procurement activities of the Lucy Group Head Office, Lucy Real Estate offices and outlying Lucy Group Business Offices (as directed) in accordance with business goals and relevant legal requirements. Business Overview: Lucy Group is an international group that makes the built environment sustainable. Our electric businesses advance the transition to a carbon-free world with infrastructure that enables renewable energy and smart cities. Our real estate businesses support sustainable living through responsible property development and investment. Job Dimensions: This role will report into the Group Head of Health, Safety and Sustainability. The role will be entirely office based. The role will have a small team, including a front of house coordinator and an office coordinator and will work with the Executive Directors, their assistants and core group functions. The role requires the holder to communicate adeptly with key stakeholders. The role holder will be a highly motivated individual with a proactive approach, they will have proven experience in facilities and asset management in a relevant commercial environment, a working knowledge of health and safety matters, and demonstrable experience of procurement of goods and services in a HQ environment. Excellent customer service and communications skills are essential. Key Accountabilities: These will include: Plan, manage and oversee all works of all contractors, staff, and other parties to ensure the quality of delivery, that the works are within the agreed scope and value for money, and that relevant contracts are in place to meet agreed deadlines Ability to prepare an annual business plan and budget for the facilities portfolio and to undertake regular project reviews to ensure accountability for the budget as well as progress of the works and projects H&S Inductions and workspace assessments Responsible for procuring defined goods and services for the portfolio Managing refurbishments relocations or renovations as they arise in the portfolio and being available for advice to other business units on similar projects Will champion and drive through the implementation of the group purchasing policy across the core group functions Supervise multi-disciplinary teams of staff, including cleaning/maintenance and ensure the highest standard of front of house and building housekeeping is maintained throughout the HQ building Leading commercial tender and review processes, negotiating financial terms/service levels and appointment of all facilities contracts. Identifying new components and obsolescence with the suppliers Managing contract reviews and terminating arrangements Lifecycle planning of assets and facilities asset management - create a framework for how to operate, maintain, renew, and retire high-value assets Undertake regular site inspection as agreed with management, monitor the state of repair, complete inspection reports, and action any necessary works on approval of management Ensure that all contractors and staff follow agreed protocols/ procedures relating to works being carried out and approvals sought as directed Dealing with all queries expediently and professionally including arranging and attending periodic staff meetings, actioning subsequent minutes and works Develop and promote good working relationships with all office staff and other key stakeholders Use performance management techniques to monitor and demonstrate achievement of agreed service levels/ conduct and lead to improvement Identify deficiencies of work/service and report to management Implement improvements to service delivered by contractors, staff, and other parties Manage and lead change to ensure minimum disruption to core activities Prepare documents for tender for contractors and calculate and compare costs for required goods or services to achieve maximum value for money Direct, coordinate and plan essential services such as reception, security, maintenance, mail, stationery, car parking, EV charging, health & safety, archiving, cleaning, catering, telephones, waste disposal, and recycling Compiling weekly updates to the Group Head of Health, Safety and Sustainability Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences Ensure full compliance with all current and impending Health and Safety legislation, including the full implementation of annual Health and Safety Risk Assessment Reports and Fire Risk Assessments. The facilities support and front of house team also perform reception and defined office-based administration activities. These activities will be managed by the Executive Assistant to the Executive Director & Company Secretary on a matrix management basis with this role. Qualifications, Experience & Skills: Essential: Must have had management responsibility for multi-site building and facilities management of commercial buildings in previous roles, including asset management and procurement IOSH/NEBOSH qualified with knowledge of Health and Safety legislation as applied to managed commercial property At least 10 years' experience in facilities management and supplier selection, qualification, evaluation, contract and price negotiations Excellent organisational and people management skills, time management, ability to prioritise and organise own workload and able to work to deadlines Energetic and natural completer with "can do" approach Attention to detail Good working knowledge of Microsoft Office/Excel, Teams and Word Technical understanding of how a building works from a M&E point of view Ability to manage contractors and staff Ability to communicate well with key stakeholders and manage expectations appropriately Collaborative team worker who has an ability to work under matrix management principles Desirable: A training qualification from IWFM Membership of CIPS or a willingness to work towards and obtain a minimum of level 5 Advanced Diploma in Procurement and Supply certification Prince2 or Agile qualifications in project management About Us: Lucy Group Ltd is the parent company of all Lucy Group companies. The Group is on a mission to improve people's lives with intelligent power, smart lighting and sustainable homes. Since its origins in Oxford, UK, over 200 years ago, the group has grown and diversified. Through various businesses, today we employ around 1800 people worldwide across five continents and has a turnover exceeding £400m.
Feb 28, 2026
Full time
Internal Job Title: Facilities Manager Business: Lucy Group Ltd Location: Oxford Job Reference No: 4451 Job Purpose: To manage the facilities and procurement activities of the Lucy Group Head Office, Lucy Real Estate offices and outlying Lucy Group Business Offices (as directed) in accordance with business goals and relevant legal requirements. Business Overview: Lucy Group is an international group that makes the built environment sustainable. Our electric businesses advance the transition to a carbon-free world with infrastructure that enables renewable energy and smart cities. Our real estate businesses support sustainable living through responsible property development and investment. Job Dimensions: This role will report into the Group Head of Health, Safety and Sustainability. The role will be entirely office based. The role will have a small team, including a front of house coordinator and an office coordinator and will work with the Executive Directors, their assistants and core group functions. The role requires the holder to communicate adeptly with key stakeholders. The role holder will be a highly motivated individual with a proactive approach, they will have proven experience in facilities and asset management in a relevant commercial environment, a working knowledge of health and safety matters, and demonstrable experience of procurement of goods and services in a HQ environment. Excellent customer service and communications skills are essential. Key Accountabilities: These will include: Plan, manage and oversee all works of all contractors, staff, and other parties to ensure the quality of delivery, that the works are within the agreed scope and value for money, and that relevant contracts are in place to meet agreed deadlines Ability to prepare an annual business plan and budget for the facilities portfolio and to undertake regular project reviews to ensure accountability for the budget as well as progress of the works and projects H&S Inductions and workspace assessments Responsible for procuring defined goods and services for the portfolio Managing refurbishments relocations or renovations as they arise in the portfolio and being available for advice to other business units on similar projects Will champion and drive through the implementation of the group purchasing policy across the core group functions Supervise multi-disciplinary teams of staff, including cleaning/maintenance and ensure the highest standard of front of house and building housekeeping is maintained throughout the HQ building Leading commercial tender and review processes, negotiating financial terms/service levels and appointment of all facilities contracts. Identifying new components and obsolescence with the suppliers Managing contract reviews and terminating arrangements Lifecycle planning of assets and facilities asset management - create a framework for how to operate, maintain, renew, and retire high-value assets Undertake regular site inspection as agreed with management, monitor the state of repair, complete inspection reports, and action any necessary works on approval of management Ensure that all contractors and staff follow agreed protocols/ procedures relating to works being carried out and approvals sought as directed Dealing with all queries expediently and professionally including arranging and attending periodic staff meetings, actioning subsequent minutes and works Develop and promote good working relationships with all office staff and other key stakeholders Use performance management techniques to monitor and demonstrate achievement of agreed service levels/ conduct and lead to improvement Identify deficiencies of work/service and report to management Implement improvements to service delivered by contractors, staff, and other parties Manage and lead change to ensure minimum disruption to core activities Prepare documents for tender for contractors and calculate and compare costs for required goods or services to achieve maximum value for money Direct, coordinate and plan essential services such as reception, security, maintenance, mail, stationery, car parking, EV charging, health & safety, archiving, cleaning, catering, telephones, waste disposal, and recycling Compiling weekly updates to the Group Head of Health, Safety and Sustainability Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences Ensure full compliance with all current and impending Health and Safety legislation, including the full implementation of annual Health and Safety Risk Assessment Reports and Fire Risk Assessments. The facilities support and front of house team also perform reception and defined office-based administration activities. These activities will be managed by the Executive Assistant to the Executive Director & Company Secretary on a matrix management basis with this role. Qualifications, Experience & Skills: Essential: Must have had management responsibility for multi-site building and facilities management of commercial buildings in previous roles, including asset management and procurement IOSH/NEBOSH qualified with knowledge of Health and Safety legislation as applied to managed commercial property At least 10 years' experience in facilities management and supplier selection, qualification, evaluation, contract and price negotiations Excellent organisational and people management skills, time management, ability to prioritise and organise own workload and able to work to deadlines Energetic and natural completer with "can do" approach Attention to detail Good working knowledge of Microsoft Office/Excel, Teams and Word Technical understanding of how a building works from a M&E point of view Ability to manage contractors and staff Ability to communicate well with key stakeholders and manage expectations appropriately Collaborative team worker who has an ability to work under matrix management principles Desirable: A training qualification from IWFM Membership of CIPS or a willingness to work towards and obtain a minimum of level 5 Advanced Diploma in Procurement and Supply certification Prince2 or Agile qualifications in project management About Us: Lucy Group Ltd is the parent company of all Lucy Group companies. The Group is on a mission to improve people's lives with intelligent power, smart lighting and sustainable homes. Since its origins in Oxford, UK, over 200 years ago, the group has grown and diversified. Through various businesses, today we employ around 1800 people worldwide across five continents and has a turnover exceeding £400m.
Job Title: Facilities Co-ordinator Location : Doncaster Salary: We are offering a salary of starting at 28,812 rising to 30,412 once competency is achieved based on a 35 hours per week contract. Job Type: Full Time, Permanent. The role: DB Cargo UK is recruiting a Facilities Co-ordinator to support the effective management, compliance and operation of our national property portfolio. Working as part of the Facilities Management team, you'll help ensure our depots, offices, tenanted and operational sites are safe, legally compliant, well maintained and fit for purpose. This is a varied, hands-on coordination role that supports operational resilience and contributes to a positive working environment across the business. What will you be doing? You will coordinate planned and reactive maintenance activity across the national estate, ensuring tasks are logged, prioritised, scheduled and completed in line with agreed SLAs. You will support site managers with facilities queries, issue resolution and escalation, and maintain accurate asset and compliance records. You will support statutory and regulatory compliance, including fire safety, water hygiene, electrical testing and environmental requirements, assisting with audits, risk assessments and corrective actions where required. You will act as a point of contact for facilities management suppliers, supporting contractor coordination, purchase orders and confirmation of completed works in line with DB Cargo UK safety and access procedures. You will assist with workspace planning and operational logistics across depots and offices, track facilities expenditure, process invoices and documentation, and produce basic reports and KPIs. You will work closely with operational, safety and engineering colleagues, acting as a central coordination point between sites and the Facilities Management function and communicating updates clearly and professionally. What are we looking for? We're looking for someone with experience in a facilities coordination, property administration or FM support role, who understands facilities compliance, maintenance processes and contractor management. You'll be well organised, able to manage multiple tasks and priorities, and confident working with operational stakeholders across the business. You'll be comfortable using CAFM systems, Microsoft Office and digital reporting tools, and willing to travel occasionally to DB Cargo UK sites nationwide. Ideally, you'll hold an IWFM Level 3 qualification or be willing to work towards one, and have experience in a rail, logistics, industrial or other safety-critical environment. An understanding of asset management, PPM planning, facilities budgeting, and knowledge of CDM Regulations and project coordination would be an advantage. What matters to you? Here at DB Cargo we offer range of benefits as part of your employment. These will include: 25 days annual leave plus bank holidays. Hybrid working between our locations and your home, this is mutually agreeable between the business and employee. Defined Contribution pension scheme with generous employer contribution - up to 10% employer contribution. Free on-site parking. EV charging at selected sites. Health Cash Plan Available. Cycle to work Scheme. Charge and Go Scheme. Manager led recognition programme for employees who live our values. Access to DB Learning world. Annual pay reviews. We are dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, courses and qualifications we can support you through. Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content. We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme. Please click APPLY to send your CV for this role. Candidates with experience of: Facilities Specialist, Facilities Administrator, Operations Coordinator, Facilities Assistant, Transport Facilities Co-ordinator, may also be considered for this role.
Feb 28, 2026
Full time
Job Title: Facilities Co-ordinator Location : Doncaster Salary: We are offering a salary of starting at 28,812 rising to 30,412 once competency is achieved based on a 35 hours per week contract. Job Type: Full Time, Permanent. The role: DB Cargo UK is recruiting a Facilities Co-ordinator to support the effective management, compliance and operation of our national property portfolio. Working as part of the Facilities Management team, you'll help ensure our depots, offices, tenanted and operational sites are safe, legally compliant, well maintained and fit for purpose. This is a varied, hands-on coordination role that supports operational resilience and contributes to a positive working environment across the business. What will you be doing? You will coordinate planned and reactive maintenance activity across the national estate, ensuring tasks are logged, prioritised, scheduled and completed in line with agreed SLAs. You will support site managers with facilities queries, issue resolution and escalation, and maintain accurate asset and compliance records. You will support statutory and regulatory compliance, including fire safety, water hygiene, electrical testing and environmental requirements, assisting with audits, risk assessments and corrective actions where required. You will act as a point of contact for facilities management suppliers, supporting contractor coordination, purchase orders and confirmation of completed works in line with DB Cargo UK safety and access procedures. You will assist with workspace planning and operational logistics across depots and offices, track facilities expenditure, process invoices and documentation, and produce basic reports and KPIs. You will work closely with operational, safety and engineering colleagues, acting as a central coordination point between sites and the Facilities Management function and communicating updates clearly and professionally. What are we looking for? We're looking for someone with experience in a facilities coordination, property administration or FM support role, who understands facilities compliance, maintenance processes and contractor management. You'll be well organised, able to manage multiple tasks and priorities, and confident working with operational stakeholders across the business. You'll be comfortable using CAFM systems, Microsoft Office and digital reporting tools, and willing to travel occasionally to DB Cargo UK sites nationwide. Ideally, you'll hold an IWFM Level 3 qualification or be willing to work towards one, and have experience in a rail, logistics, industrial or other safety-critical environment. An understanding of asset management, PPM planning, facilities budgeting, and knowledge of CDM Regulations and project coordination would be an advantage. What matters to you? Here at DB Cargo we offer range of benefits as part of your employment. These will include: 25 days annual leave plus bank holidays. Hybrid working between our locations and your home, this is mutually agreeable between the business and employee. Defined Contribution pension scheme with generous employer contribution - up to 10% employer contribution. Free on-site parking. EV charging at selected sites. Health Cash Plan Available. Cycle to work Scheme. Charge and Go Scheme. Manager led recognition programme for employees who live our values. Access to DB Learning world. Annual pay reviews. We are dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, courses and qualifications we can support you through. Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content. We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme. Please click APPLY to send your CV for this role. Candidates with experience of: Facilities Specialist, Facilities Administrator, Operations Coordinator, Facilities Assistant, Transport Facilities Co-ordinator, may also be considered for this role.
Senior Clinical Pharmacist Team Lead (PCN) An Exciting LeadershipOpportunity in a Thriving PCN Minimum 2 years of leadership experience required Are you an experienced Clinical Pharmacist ready to step into a high-impact leadership role? Join our forward-thinking Primary Care Network as Clinical Pharmacist Team Leader and help shape the future of pharmacy services across our practices. You will lead a skilled team of 8 Clinical Pharmacists and 2 Pharmacy Technicians, delivering high quality, patient-centred care and driving innovative medicines optimisation initiatives that improve population health outcomes. This role combines clinical expertise with strategic leadership. You will oversee structured medication reviews, high-risk medicines monitoring, prescribing safety, quality improvement projects, and day to day rota management. You will also mentor and develop the pharmacy team while working closely with GPs, ICB colleagues, community and secondary care teams, and other allied professionals to influence PCN strategy. Ideal for someone who thrives on autonomy, collaboration, and service improvement at scale. What we offer: Protected CPD and supervision time 30 days annual leave pro rata Employee Assistance Programme Funded DBS and GPhC subscription reimbursement Main duties of the job Clinical Care and Medicines Optimisation Conduct structured medication reviews for patients with complex polypharmacy frailty long term conditions and post discharge needs Monitor and review high risk medicines to ensure safe prescribing Implement MHRA alerts NICE guidance and local formulary updates Improve repeat prescribing systems and medicines safety processes Leadership and Team Development Lead and coordinate the pharmacy team across practices Provide clinical supervision and mentorship to 8 pharmacists 2 technicians and Independent Prescribers Support training induction appraisal and competency development. Promote professional standards and continuous learning Foster a positive inclusive and supportive team culture Operational and Strategic Delivery Plan workforce capacity rotas and service continuity Support achievement of PQS QOF and PCN contractual targets Lead clinical audits and quality improvement projects Analyse prescribing data and performance metrics to drive improvement Strengthen shared care processes and medicines safety programmes Represent pharmacy services in multidisciplinary and stakeholder meetings Education and Training Deliver medicines optimisation training to primary care teams Provide patient education and accessible medicines information Contribute to public health initiatives and community health campaigns About us North Wilts Border PCN is a collaborative NHS partnershipmade up of six GP surgeries, working together to deliver high-quality,patient-centred care to over 56,000 people across our local communities. We areproud to be rooted in our community and are committed to staying connected withand supporting the people we serve. In addition to our dedication to clinical excellence, we arealso a teaching and training network, supporting medical students and GPtrainees from across the Southwest region. Our diverse multidisciplinary team includes SpecialistPractitioners, Social Prescribers, Health & Wellbeing Coach, CareCoordinator, and Clinical Directors. We place great value on the contributionsof our Pharmacy team and are committed to supporting the personal andprofessional development of all staff. Job responsibilities The ClinicalPharmacy Team Lead will provide advanced clinical care, professionalleadership, and operational oversight for the pharmacy workforce across NorthWilts Border PCN. The role blends patient facingresponsibilities with medicines optimisation, quality improvement, strategicservice development, and workforce leadership. The key duties and responsibilitiesinclude Conductingstructured medication reviews for patients with complex polypharmacy, long termconditions, frailty, learning disabilities, high risk medicines, or recenthospital discharge. Undertakingclinical medication reviews for patients in practices, care homes, anddomiciliary settings, producing clear recommendations for GPs and nurses. Leadingon medicines reconciliation post discharge from hospital, intermediate care,and when entering care homes, identifying and resolving discrepancies. Providingpatient facing and telephone based medicines advice, supporting adherence,answering medicine related queries, and promoting shared decision making. Reviewingand monitoring medicines linked with unplanned hospital admissions,implementing changes to reduce risk to vulnerable patients. Ensuringappropriate monitoring and safety checks are in place for medicines requiringongoing review. Managingcontinuity of supply for high risk groups, including those using complianceaids or living in care settings. Supportingpublic health initiatives and providing medication related expertise tocampaigns and community programmes. Contributingto multidisciplinary case conferences, collaborating to optimise care plans andmedication management. Usingpractice computer searches and risk stratification tools to identify high riskpatient cohorts based on clinical presentation, prescribing patterns, or both. Prioritisingpatients for review using clinical judgement and evidence based principles. Reducingvariation and proactively addressing unsafe or inefficient prescribing. Asthe designated leader for the pharmacy workforce, the post holder will Lead andmanage the Pharmacy and Pharmacy Technician Team, promoting excellence,collaboration, and a culture of high professional standards. Providesclinical supervision, mentorship, and support for pharmacists and pharmacytechnicians, including Independent Prescribers and those in training. Overseesinduction, competency development, and continuation of training for all new andexisting team members. Ensuresstaff engage with appraisal processes, supervision, and ongoing CPD. Actsas a role model, demonstrating professionalism, adaptability, inclusivity, andcompassionate leadership. Supportsperformance management processes and addresses issues in line withorganisational policy. Encouragesinnovation and extends boundaries of service delivery within the pharmacy team. Leadingpharmacy related projects aligned with PCN, ICB, and national priorities. Supportingthe delivery of PQS, QOF, and additional PCN wide service requirements. Managingrota planning, staffing levels, and leave coordination to maintain consistentclinical coverage. Thus, contributing to operational delivery of pharmacyservices. Representingthe pharmacy service at internal and external meetings, including with GPs, ICBpharmacists, Medicines Management teams, community pharmacy, and hospitalcolleagues. Fosteringstrong interprofessional relationships to enhance consistency and continuityof patient care. Supportingthe creation and implementation of prescribing policies, including repeatprescribing and safety processes. Thepost holder ensures pharmacy services maintain high standards of safety, dataquality, and regulatory compliance: Leadingclinical audits, sharing findings, and providing practical recommendations forimprovement. Usingprescribing data to identify risks, trends, and opportunities for targetedinterventions. Implementingchanges based on MHRA alerts, product withdrawals, NICE guidance, and formularyupdates. Monitoringcompliance with RAG lists, shared care protocols, and other local medicinesgovernance frameworks. Supportingthe development, implementation, and monitoring of Quality Improvement Plans(QIPs). Ensuringongoing compliance with CQC standards, legal and ethical requirements,professional codes of conduct, and organisational governance systems. Producingnewsletters and bulletins that disseminate important prescribing messages andsafety updates. Enhancingmedicines safety by reviewing high risk groups, triggers for hospitaladmission, and prescribing trends. Supportingpractices in maintaining accurate, up to date practice formularies on clinicalsystems. Ensuringmonitoring, follow up, and documentation are in place for all relevantmedicines requiring ongoing review. Workingalongside ICB colleagues to ensure consistent application of shared prescribingpathways. Deliveringeducation and training sessions to the wider primary care team, including GPs,nurses, and administrative staff. Providingpatient facing information, medication counselling, and resources to supportsafe and effective use of medicines. Ensuringthe pharmacy team has access to meaningful professional developmentopportunities, supervision, and peer review mechanisms. Promotingshared learning through case discussions, reflective practice, andcollaborative problem-solving. Buildingand maintaining effective working relationships with GPs, nurses, allied healthprofessionals, community pharmacists, hospital pharmacy teams, social careteams, and wider ICB colleagues. Recognisingpersonal limitations and seeking or signposting to specialist support whererequired. Workingas part of a multidisciplinary team to support coordinated, patient centredcare. . click apply for full job details
Feb 28, 2026
Full time
Senior Clinical Pharmacist Team Lead (PCN) An Exciting LeadershipOpportunity in a Thriving PCN Minimum 2 years of leadership experience required Are you an experienced Clinical Pharmacist ready to step into a high-impact leadership role? Join our forward-thinking Primary Care Network as Clinical Pharmacist Team Leader and help shape the future of pharmacy services across our practices. You will lead a skilled team of 8 Clinical Pharmacists and 2 Pharmacy Technicians, delivering high quality, patient-centred care and driving innovative medicines optimisation initiatives that improve population health outcomes. This role combines clinical expertise with strategic leadership. You will oversee structured medication reviews, high-risk medicines monitoring, prescribing safety, quality improvement projects, and day to day rota management. You will also mentor and develop the pharmacy team while working closely with GPs, ICB colleagues, community and secondary care teams, and other allied professionals to influence PCN strategy. Ideal for someone who thrives on autonomy, collaboration, and service improvement at scale. What we offer: Protected CPD and supervision time 30 days annual leave pro rata Employee Assistance Programme Funded DBS and GPhC subscription reimbursement Main duties of the job Clinical Care and Medicines Optimisation Conduct structured medication reviews for patients with complex polypharmacy frailty long term conditions and post discharge needs Monitor and review high risk medicines to ensure safe prescribing Implement MHRA alerts NICE guidance and local formulary updates Improve repeat prescribing systems and medicines safety processes Leadership and Team Development Lead and coordinate the pharmacy team across practices Provide clinical supervision and mentorship to 8 pharmacists 2 technicians and Independent Prescribers Support training induction appraisal and competency development. Promote professional standards and continuous learning Foster a positive inclusive and supportive team culture Operational and Strategic Delivery Plan workforce capacity rotas and service continuity Support achievement of PQS QOF and PCN contractual targets Lead clinical audits and quality improvement projects Analyse prescribing data and performance metrics to drive improvement Strengthen shared care processes and medicines safety programmes Represent pharmacy services in multidisciplinary and stakeholder meetings Education and Training Deliver medicines optimisation training to primary care teams Provide patient education and accessible medicines information Contribute to public health initiatives and community health campaigns About us North Wilts Border PCN is a collaborative NHS partnershipmade up of six GP surgeries, working together to deliver high-quality,patient-centred care to over 56,000 people across our local communities. We areproud to be rooted in our community and are committed to staying connected withand supporting the people we serve. In addition to our dedication to clinical excellence, we arealso a teaching and training network, supporting medical students and GPtrainees from across the Southwest region. Our diverse multidisciplinary team includes SpecialistPractitioners, Social Prescribers, Health & Wellbeing Coach, CareCoordinator, and Clinical Directors. We place great value on the contributionsof our Pharmacy team and are committed to supporting the personal andprofessional development of all staff. Job responsibilities The ClinicalPharmacy Team Lead will provide advanced clinical care, professionalleadership, and operational oversight for the pharmacy workforce across NorthWilts Border PCN. The role blends patient facingresponsibilities with medicines optimisation, quality improvement, strategicservice development, and workforce leadership. The key duties and responsibilitiesinclude Conductingstructured medication reviews for patients with complex polypharmacy, long termconditions, frailty, learning disabilities, high risk medicines, or recenthospital discharge. Undertakingclinical medication reviews for patients in practices, care homes, anddomiciliary settings, producing clear recommendations for GPs and nurses. Leadingon medicines reconciliation post discharge from hospital, intermediate care,and when entering care homes, identifying and resolving discrepancies. Providingpatient facing and telephone based medicines advice, supporting adherence,answering medicine related queries, and promoting shared decision making. Reviewingand monitoring medicines linked with unplanned hospital admissions,implementing changes to reduce risk to vulnerable patients. Ensuringappropriate monitoring and safety checks are in place for medicines requiringongoing review. Managingcontinuity of supply for high risk groups, including those using complianceaids or living in care settings. Supportingpublic health initiatives and providing medication related expertise tocampaigns and community programmes. Contributingto multidisciplinary case conferences, collaborating to optimise care plans andmedication management. Usingpractice computer searches and risk stratification tools to identify high riskpatient cohorts based on clinical presentation, prescribing patterns, or both. Prioritisingpatients for review using clinical judgement and evidence based principles. Reducingvariation and proactively addressing unsafe or inefficient prescribing. Asthe designated leader for the pharmacy workforce, the post holder will Lead andmanage the Pharmacy and Pharmacy Technician Team, promoting excellence,collaboration, and a culture of high professional standards. Providesclinical supervision, mentorship, and support for pharmacists and pharmacytechnicians, including Independent Prescribers and those in training. Overseesinduction, competency development, and continuation of training for all new andexisting team members. Ensuresstaff engage with appraisal processes, supervision, and ongoing CPD. Actsas a role model, demonstrating professionalism, adaptability, inclusivity, andcompassionate leadership. Supportsperformance management processes and addresses issues in line withorganisational policy. Encouragesinnovation and extends boundaries of service delivery within the pharmacy team. Leadingpharmacy related projects aligned with PCN, ICB, and national priorities. Supportingthe delivery of PQS, QOF, and additional PCN wide service requirements. Managingrota planning, staffing levels, and leave coordination to maintain consistentclinical coverage. Thus, contributing to operational delivery of pharmacyservices. Representingthe pharmacy service at internal and external meetings, including with GPs, ICBpharmacists, Medicines Management teams, community pharmacy, and hospitalcolleagues. Fosteringstrong interprofessional relationships to enhance consistency and continuityof patient care. Supportingthe creation and implementation of prescribing policies, including repeatprescribing and safety processes. Thepost holder ensures pharmacy services maintain high standards of safety, dataquality, and regulatory compliance: Leadingclinical audits, sharing findings, and providing practical recommendations forimprovement. Usingprescribing data to identify risks, trends, and opportunities for targetedinterventions. Implementingchanges based on MHRA alerts, product withdrawals, NICE guidance, and formularyupdates. Monitoringcompliance with RAG lists, shared care protocols, and other local medicinesgovernance frameworks. Supportingthe development, implementation, and monitoring of Quality Improvement Plans(QIPs). Ensuringongoing compliance with CQC standards, legal and ethical requirements,professional codes of conduct, and organisational governance systems. Producingnewsletters and bulletins that disseminate important prescribing messages andsafety updates. Enhancingmedicines safety by reviewing high risk groups, triggers for hospitaladmission, and prescribing trends. Supportingpractices in maintaining accurate, up to date practice formularies on clinicalsystems. Ensuringmonitoring, follow up, and documentation are in place for all relevantmedicines requiring ongoing review. Workingalongside ICB colleagues to ensure consistent application of shared prescribingpathways. Deliveringeducation and training sessions to the wider primary care team, including GPs,nurses, and administrative staff. Providingpatient facing information, medication counselling, and resources to supportsafe and effective use of medicines. Ensuringthe pharmacy team has access to meaningful professional developmentopportunities, supervision, and peer review mechanisms. Promotingshared learning through case discussions, reflective practice, andcollaborative problem-solving. Buildingand maintaining effective working relationships with GPs, nurses, allied healthprofessionals, community pharmacists, hospital pharmacy teams, social careteams, and wider ICB colleagues. Recognisingpersonal limitations and seeking or signposting to specialist support whererequired. Workingas part of a multidisciplinary team to support coordinated, patient centredcare. . click apply for full job details
Our client is a leading global law firm with offices in the US and London. The London office has been established since 2010 and currently have a headcount of 200.Due to expansion the accounts team needs additional resources to ensure that partners and fee earners continue to receive timely and efficient services. As Billing Coordinator, you will be responsible for assisting the Senior Billing Coordinators with all aspects of billing for London office attorneys, ensuring that client invoices are processed timely, accurately and in accordance with VAT legislation and Solicitors' Accounts Rules. Responsibilities Billing Process time modifications including time transfers, edits, narrative amendments. Review and update client and matter details in accordance with new matter opening guidelines, including task/activity codes, arrangement codes and transaction dates. Review and liaise with partners to close matters where appropriate. Support client and partner requests for accrual information. Generate proformas and issue invoices Understand VAT treatment and ensures the correct VAT is applied for all invoices Reverse invoices, where necessary, and issue credit notes Print copy invoices and statements of account on request Submitting write off requests and action approval Process complex bills including rate adjustments and fee arrangements Anticipate Partners' billing requirements, ensuring all invoices are produced in accordance with instructions Ebilling Identify ebilling status and set up matters accordingly Locating and viewing ebilling guidelines Liaising with billing partner for ebilling matter number (LEDES) Loading invoices on eHub Liaise with ebilling team dealing with invoice rejections and queries Other Duties Ensure all queries in the London billing inbox are dealt with in a timely fashion. Assist with collections if required. Assist with the application of unidentified cash receipts, ensuring prompt resolution. Respond to information requests from lawyers, clients and administrative staff related to inventory levels, time and cost entries, billing reconciliations, outstanding receivables and unapplied cash. Utilise firm standard reporting tools to respond to requests for information, particularly Excel and billing dashboards. Maintain documentation of procedures, deadlines, and other client and lawyer preferences related to billing and collection. Work collaboratively with other team members. Candidate Profile The successful candidate will have previous billing experience gained at a law firm, possess the ability to work calmly and accurately under pressure and be able to demonstrate a willingness to support the team during busy times and cover during holidays. Having advanced knowledge of Excel, a thorough understanding of the SRA Accounts Rules, together with, polished communication skills will be necessary. Important Notice It is Career Legal's policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you. Career Legal is a Recruitment Agency and is advertising this permanent vacancy on behalf of one of its clients.
Feb 28, 2026
Full time
Our client is a leading global law firm with offices in the US and London. The London office has been established since 2010 and currently have a headcount of 200.Due to expansion the accounts team needs additional resources to ensure that partners and fee earners continue to receive timely and efficient services. As Billing Coordinator, you will be responsible for assisting the Senior Billing Coordinators with all aspects of billing for London office attorneys, ensuring that client invoices are processed timely, accurately and in accordance with VAT legislation and Solicitors' Accounts Rules. Responsibilities Billing Process time modifications including time transfers, edits, narrative amendments. Review and update client and matter details in accordance with new matter opening guidelines, including task/activity codes, arrangement codes and transaction dates. Review and liaise with partners to close matters where appropriate. Support client and partner requests for accrual information. Generate proformas and issue invoices Understand VAT treatment and ensures the correct VAT is applied for all invoices Reverse invoices, where necessary, and issue credit notes Print copy invoices and statements of account on request Submitting write off requests and action approval Process complex bills including rate adjustments and fee arrangements Anticipate Partners' billing requirements, ensuring all invoices are produced in accordance with instructions Ebilling Identify ebilling status and set up matters accordingly Locating and viewing ebilling guidelines Liaising with billing partner for ebilling matter number (LEDES) Loading invoices on eHub Liaise with ebilling team dealing with invoice rejections and queries Other Duties Ensure all queries in the London billing inbox are dealt with in a timely fashion. Assist with collections if required. Assist with the application of unidentified cash receipts, ensuring prompt resolution. Respond to information requests from lawyers, clients and administrative staff related to inventory levels, time and cost entries, billing reconciliations, outstanding receivables and unapplied cash. Utilise firm standard reporting tools to respond to requests for information, particularly Excel and billing dashboards. Maintain documentation of procedures, deadlines, and other client and lawyer preferences related to billing and collection. Work collaboratively with other team members. Candidate Profile The successful candidate will have previous billing experience gained at a law firm, possess the ability to work calmly and accurately under pressure and be able to demonstrate a willingness to support the team during busy times and cover during holidays. Having advanced knowledge of Excel, a thorough understanding of the SRA Accounts Rules, together with, polished communication skills will be necessary. Important Notice It is Career Legal's policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you. Career Legal is a Recruitment Agency and is advertising this permanent vacancy on behalf of one of its clients.
Location: Office-based (own transport essential no public transport access) Job Type: Full Time - Monday to Friday About Us We are a national document signing and investigation service supporting solicitors across the UK. Acting as a bridge between law firms and their clients, we help restore the personal contact that can be lost when operating on a national scale. Our service ensures professional, efficient and confidential handling of client interactions on behalf of solicitors, providing reassurance and practical support when it matters most. The Role We are looking for a highly organised and confident Operations Coordinator to join our small but busy office team. This is a varied and fast-paced role where no two days are the same. You will be the first point of contact for a wide range of stakeholders, including members of the public, solicitors, and our nationwide agents. A confident and professional telephone manner is essential, as you will be handling calls daily, including occasionally difficult conversations. You will coordinate jobs from the point they are received through to completion and beyond, ensuring all information is accurately logged and tracked within our system. Key Responsibilities Answering incoming calls from the public, solicitors, and field agents Handling queries professionally and efficiently Inputting new jobs onto the system accurately and promptly Monitoring and tracking cases through to completion Coordinating and allocating work to agents nationally via the system Maintaining clear and accurate records Managing confidential and sensitive information at all times Supporting colleagues within a small office-based team About You We are looking for someone who is: Discreet, trustworthy and able to maintain a high level of confidentiality Highly organised with strong attention to detail Comfortable using computer systems and learning new software quickly Able to manage multiple tasks and prioritise effectively Confident and professional on the telephone Calm and polite when handling challenging conversations Hard-working and proactive A strong team player who can also work independently Due to our office location, you must have access to your own vehicle. What We Offer A varied and engaging role A supportive, close-knit team environment The opportunity to work with a national network of professionals The chance to play a key role in delivering an important service to legal clients and their customers If you are organised, confident, and enjoy working in a fast-paced coordination role where professionalism and attention to detail matter, we would love to hear from you.
Feb 28, 2026
Full time
Location: Office-based (own transport essential no public transport access) Job Type: Full Time - Monday to Friday About Us We are a national document signing and investigation service supporting solicitors across the UK. Acting as a bridge between law firms and their clients, we help restore the personal contact that can be lost when operating on a national scale. Our service ensures professional, efficient and confidential handling of client interactions on behalf of solicitors, providing reassurance and practical support when it matters most. The Role We are looking for a highly organised and confident Operations Coordinator to join our small but busy office team. This is a varied and fast-paced role where no two days are the same. You will be the first point of contact for a wide range of stakeholders, including members of the public, solicitors, and our nationwide agents. A confident and professional telephone manner is essential, as you will be handling calls daily, including occasionally difficult conversations. You will coordinate jobs from the point they are received through to completion and beyond, ensuring all information is accurately logged and tracked within our system. Key Responsibilities Answering incoming calls from the public, solicitors, and field agents Handling queries professionally and efficiently Inputting new jobs onto the system accurately and promptly Monitoring and tracking cases through to completion Coordinating and allocating work to agents nationally via the system Maintaining clear and accurate records Managing confidential and sensitive information at all times Supporting colleagues within a small office-based team About You We are looking for someone who is: Discreet, trustworthy and able to maintain a high level of confidentiality Highly organised with strong attention to detail Comfortable using computer systems and learning new software quickly Able to manage multiple tasks and prioritise effectively Confident and professional on the telephone Calm and polite when handling challenging conversations Hard-working and proactive A strong team player who can also work independently Due to our office location, you must have access to your own vehicle. What We Offer A varied and engaging role A supportive, close-knit team environment The opportunity to work with a national network of professionals The chance to play a key role in delivering an important service to legal clients and their customers If you are organised, confident, and enjoy working in a fast-paced coordination role where professionalism and attention to detail matter, we would love to hear from you.
If you want to be a part of Recovery Services and support Team UK as they prepare for the Invictus Games Birmingham 2027, this is your chance to make a real impact. As demand for our Recovery Services continues to grow, and with an ambitious new strategy driving us forward, we're expanding our team to support even more members of the Armed Forces Community. We're looking for a Recovery Logistics Coordinator to play a key operational role within our Recovery Programmes. In this hands-on position, you'll be at the heart of our work - including the transportation, delivery, set-up, and maintenance of specialist Recovery equipment for courses and weekend training camps across the UK. You won't just keep things moving - you'll help power Team UK. From ensuring equipment arrives safely and on time, to maintaining it to the highest safety standards, you'll be a vital part of our support at high profile national events, including the Invictus Games Birmingham 2027. If you're ready to make a meaningful impact and be part of something truly inspiring, we'd love to hear from you. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Key responsibilities: Ensure the timely delivery, issuance, and collection of clothing and equipment for events, programmes, and courses (both nationally and internationally) ensuring up-to-date and accurate record keeping Responsible for the loading/unloading of equipment and ensuring all logistics operations & equipment comply with health and safety standards Act as designated driver to transport kit and equipment to various events. Oversee the organisation, cleanliness, and safety of stores This role is on site with regular travel, including weekends, extended stays and unsociable hours. A full driving licence is required. About Recovery Services: The Battle Back Centre in Lilleshall, Shropshire, is the home of the Royal British Legion (RBL) Recovery Services. We delivery a range of tailored recovery programmes, all designed to assist the Armed Forces community overcome the barriers and challenges encountered as a result of injury or illness. Our programmes are designed to address a broad range of wellbeing needs - from exploring the link between physical and mental health, to managing stress, promoting healthy living, and strengthening social connections. Through innovative activities such as the Multi Activity Course, Recovery through the Arts, and the Invictus Games, we offer meaningful opportunities for individuals to discover their potential and build supportive relationships. If you would like to discover more about the incredible work we do, have a look at our website: Recovery Services Royal British Legion. Employee benefits include: 28 days' paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days Generous pension contributions, with Employer contributions ranging from 6% to 10% Range of flexible working options may be available, depending on your role Employee Assistance Programme providing confidential counselling, financial and legal ad-vice Range of courses delivered by learning specialists to support your development goals and objectives Opportunities to volunteer Travel loans, Cycle to Work, and more! For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Feb 27, 2026
Full time
If you want to be a part of Recovery Services and support Team UK as they prepare for the Invictus Games Birmingham 2027, this is your chance to make a real impact. As demand for our Recovery Services continues to grow, and with an ambitious new strategy driving us forward, we're expanding our team to support even more members of the Armed Forces Community. We're looking for a Recovery Logistics Coordinator to play a key operational role within our Recovery Programmes. In this hands-on position, you'll be at the heart of our work - including the transportation, delivery, set-up, and maintenance of specialist Recovery equipment for courses and weekend training camps across the UK. You won't just keep things moving - you'll help power Team UK. From ensuring equipment arrives safely and on time, to maintaining it to the highest safety standards, you'll be a vital part of our support at high profile national events, including the Invictus Games Birmingham 2027. If you're ready to make a meaningful impact and be part of something truly inspiring, we'd love to hear from you. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Key responsibilities: Ensure the timely delivery, issuance, and collection of clothing and equipment for events, programmes, and courses (both nationally and internationally) ensuring up-to-date and accurate record keeping Responsible for the loading/unloading of equipment and ensuring all logistics operations & equipment comply with health and safety standards Act as designated driver to transport kit and equipment to various events. Oversee the organisation, cleanliness, and safety of stores This role is on site with regular travel, including weekends, extended stays and unsociable hours. A full driving licence is required. About Recovery Services: The Battle Back Centre in Lilleshall, Shropshire, is the home of the Royal British Legion (RBL) Recovery Services. We delivery a range of tailored recovery programmes, all designed to assist the Armed Forces community overcome the barriers and challenges encountered as a result of injury or illness. Our programmes are designed to address a broad range of wellbeing needs - from exploring the link between physical and mental health, to managing stress, promoting healthy living, and strengthening social connections. Through innovative activities such as the Multi Activity Course, Recovery through the Arts, and the Invictus Games, we offer meaningful opportunities for individuals to discover their potential and build supportive relationships. If you would like to discover more about the incredible work we do, have a look at our website: Recovery Services Royal British Legion. Employee benefits include: 28 days' paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days Generous pension contributions, with Employer contributions ranging from 6% to 10% Range of flexible working options may be available, depending on your role Employee Assistance Programme providing confidential counselling, financial and legal ad-vice Range of courses delivered by learning specialists to support your development goals and objectives Opportunities to volunteer Travel loans, Cycle to Work, and more! For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
The Firm Our client is an elite, internationally recognised law firm with a strong reputation for operational excellence, innovation and high-performance culture. Due to continued growth, the firm is now seeking a Senior Practice Management & Operations Coordinator to join its administrative team. The Opportunity This is a Senior Practice Management & Operations Coordinator position supporting practice group leadership, finance and operations teams at a strategic level. Reporting directly to a senior international operations leader, this role offers broad exposure to law firm management, financial performance, operational strategy and legal innovation. This position is ideal for a highly motivated professional who thrives in a fast-paced environment and is keen to develop a long-term career in law firm management Duties will include: Supporting practice group leaders with day-to-day operational requirements, including scheduling, meeting preparation and follow-up Assisting with staffing coordination, workload monitoring and resource allocation across matters Preparing reports, dashboards and performance summaries for practice leadership Partnering with finance to track budgets and analyse financial performance Assisting with pricing, profitability analysis and matter management initiatives Preparing monthly and quarterly financial reports Supporting workflow optimisation, process improvement and vendor coordination projects Contributing to the evaluation and implementation of AI-driven tools to enhance legal service delivery Monitoring emerging legal technology trends and assisting with practical adoption across teams Participating in pilot programmes, user testing and feedback initiatives Working closely with HR, IT, Business Development, Marketing and other administrative teams on firmwide initiatives Acting as a proactive and reliable point of contact for partners and associates Taking ownership of projects from inception through to completion This Senior Practice Management & Operations Coordinator position is a full-time, permanent role. Occasional late hours may be required in line with operational demands. Requirements 2-3 years' experience within professional services, legal operations, finance or business administration Strong proficiency in Excel, Word and PowerPoint, with confidence in data analysis and report preparation Demonstrated interest in AI, legal technology and innovation within a professional services environment A bachelor's degree is preferred; relevant experience will be considered in lieu of formal education. Vacancy Highlights Hybrid working Competitive salary Excellent Benefits For a confidential discussion regarding this Senior Practice Management & Operations Coordinator opportunity, please contact Birchrose Associates. Birchrose Associates, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Feb 27, 2026
Full time
The Firm Our client is an elite, internationally recognised law firm with a strong reputation for operational excellence, innovation and high-performance culture. Due to continued growth, the firm is now seeking a Senior Practice Management & Operations Coordinator to join its administrative team. The Opportunity This is a Senior Practice Management & Operations Coordinator position supporting practice group leadership, finance and operations teams at a strategic level. Reporting directly to a senior international operations leader, this role offers broad exposure to law firm management, financial performance, operational strategy and legal innovation. This position is ideal for a highly motivated professional who thrives in a fast-paced environment and is keen to develop a long-term career in law firm management Duties will include: Supporting practice group leaders with day-to-day operational requirements, including scheduling, meeting preparation and follow-up Assisting with staffing coordination, workload monitoring and resource allocation across matters Preparing reports, dashboards and performance summaries for practice leadership Partnering with finance to track budgets and analyse financial performance Assisting with pricing, profitability analysis and matter management initiatives Preparing monthly and quarterly financial reports Supporting workflow optimisation, process improvement and vendor coordination projects Contributing to the evaluation and implementation of AI-driven tools to enhance legal service delivery Monitoring emerging legal technology trends and assisting with practical adoption across teams Participating in pilot programmes, user testing and feedback initiatives Working closely with HR, IT, Business Development, Marketing and other administrative teams on firmwide initiatives Acting as a proactive and reliable point of contact for partners and associates Taking ownership of projects from inception through to completion This Senior Practice Management & Operations Coordinator position is a full-time, permanent role. Occasional late hours may be required in line with operational demands. Requirements 2-3 years' experience within professional services, legal operations, finance or business administration Strong proficiency in Excel, Word and PowerPoint, with confidence in data analysis and report preparation Demonstrated interest in AI, legal technology and innovation within a professional services environment A bachelor's degree is preferred; relevant experience will be considered in lieu of formal education. Vacancy Highlights Hybrid working Competitive salary Excellent Benefits For a confidential discussion regarding this Senior Practice Management & Operations Coordinator opportunity, please contact Birchrose Associates. Birchrose Associates, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Operations Manager Oversee the safe, compliant and seamless running of our estates, facilities, transport, health & safety and sustainability services - ensuring our College thrives every day. Start Date: ASAP Salary: £40,650 - £43,419 Contract: Full Time, 37 Hours, 52 Weeks Closing Date: Thursday 5th March, 2026 at 12:00pm The Operations Manager is responsible for the safe, efficient and compliant delivery of the College s operational services, including estates and facilities, transport, health and safety, sustainability and contracted services. Role Responsibilities: Estates and Facilities management Manage and monitor contracts for building and grounds maintenance, cleaning, hygiene, waste management and energy supply, ensuring compliance with statutory requirements and agreed service levels. Lead procurement processes for operational contracts, including tendering, evaluation, renewal and performance monitoring, ensuring value for money and strong contractor relationships. Develop and maintain a rolling programme of planned and reactive maintenance, site inspections and condition surveys to ensure the estate is safe, accessible and fit for purpose. Ensure full compliance with all relevant legal, regulatory and statutory requirements relating to property and facilities. Transport Manage the College s transport fleet in line with Community Transport Association requirements. Ensure all vehicles are legally compliant, well maintained and efficiently utilised. Ensure drivers are appropriately authorised, trained and compliant with statutory and College requirements. Health and Safety Act as the operational lead for health and safety across the College. Maintain and regularly review health and safety policies, procedures, risk assessments and compliance documentation. Work collaboratively with the Health and Safety Coordinator to deliver training, guidance and support to staff. Ensure statutory inspections and testing (including fire safety, water quality and electrical safety) are completed and recorded. Sustainability Monitor energy consumption and implement initiatives to reduce usage and improve environmental sustainability. Ensure waste management and disposal processes meet environmental legislation and promote recycling and responsible resource use. Leadership Line manage the operations team, including estates, transport and health and safety staff. Develop and implement effective operational procedures to support the smooth day to day running of the College. Manage operational budgets and contribute to financial planning and cost control. Contribute to College-wide planning and improvement initiatives through collaborative working with senior leaders and managers. Management Responsibilities Provide effective and professional line management to your team throughout their employment journey. Manage budgets in accordance with organisational requirements and targets. Meet agreed departmental targets and deadlines. Ensure key data and reporting requirements are met. Contribute to the overall management of the College through working collaboratively with other managers on specific projects or to ensure consistent and effective processes. Ensure effective written/ verbal communications within the organisation and with external stakeholders. Demonstrate best practice and ensure the implementation of all college policies and procedures. Ensure the efficient and effective use of all college resources, including staff. Work to continually improve the performance and practices of the organisation. In the event of staff shortages or absence to cover, in accordance with capabilities. Take ownership of own CPD to maintain skills and knowledge required to be at the forefront of own sphere of operation General Responsibilities for all Staff: Ensure that all beneficiaries are treated with dignity and respect. Empower students and day service users to maintain their personal independence and confidentiality. Contribute positively to a high-quality teaching, learning, and working environment. Comply with health & safety and safeguarding regulations. Any other reasonable duties commensurate with role as required.
Feb 27, 2026
Full time
Operations Manager Oversee the safe, compliant and seamless running of our estates, facilities, transport, health & safety and sustainability services - ensuring our College thrives every day. Start Date: ASAP Salary: £40,650 - £43,419 Contract: Full Time, 37 Hours, 52 Weeks Closing Date: Thursday 5th March, 2026 at 12:00pm The Operations Manager is responsible for the safe, efficient and compliant delivery of the College s operational services, including estates and facilities, transport, health and safety, sustainability and contracted services. Role Responsibilities: Estates and Facilities management Manage and monitor contracts for building and grounds maintenance, cleaning, hygiene, waste management and energy supply, ensuring compliance with statutory requirements and agreed service levels. Lead procurement processes for operational contracts, including tendering, evaluation, renewal and performance monitoring, ensuring value for money and strong contractor relationships. Develop and maintain a rolling programme of planned and reactive maintenance, site inspections and condition surveys to ensure the estate is safe, accessible and fit for purpose. Ensure full compliance with all relevant legal, regulatory and statutory requirements relating to property and facilities. Transport Manage the College s transport fleet in line with Community Transport Association requirements. Ensure all vehicles are legally compliant, well maintained and efficiently utilised. Ensure drivers are appropriately authorised, trained and compliant with statutory and College requirements. Health and Safety Act as the operational lead for health and safety across the College. Maintain and regularly review health and safety policies, procedures, risk assessments and compliance documentation. Work collaboratively with the Health and Safety Coordinator to deliver training, guidance and support to staff. Ensure statutory inspections and testing (including fire safety, water quality and electrical safety) are completed and recorded. Sustainability Monitor energy consumption and implement initiatives to reduce usage and improve environmental sustainability. Ensure waste management and disposal processes meet environmental legislation and promote recycling and responsible resource use. Leadership Line manage the operations team, including estates, transport and health and safety staff. Develop and implement effective operational procedures to support the smooth day to day running of the College. Manage operational budgets and contribute to financial planning and cost control. Contribute to College-wide planning and improvement initiatives through collaborative working with senior leaders and managers. Management Responsibilities Provide effective and professional line management to your team throughout their employment journey. Manage budgets in accordance with organisational requirements and targets. Meet agreed departmental targets and deadlines. Ensure key data and reporting requirements are met. Contribute to the overall management of the College through working collaboratively with other managers on specific projects or to ensure consistent and effective processes. Ensure effective written/ verbal communications within the organisation and with external stakeholders. Demonstrate best practice and ensure the implementation of all college policies and procedures. Ensure the efficient and effective use of all college resources, including staff. Work to continually improve the performance and practices of the organisation. In the event of staff shortages or absence to cover, in accordance with capabilities. Take ownership of own CPD to maintain skills and knowledge required to be at the forefront of own sphere of operation General Responsibilities for all Staff: Ensure that all beneficiaries are treated with dignity and respect. Empower students and day service users to maintain their personal independence and confidentiality. Contribute positively to a high-quality teaching, learning, and working environment. Comply with health & safety and safeguarding regulations. Any other reasonable duties commensurate with role as required.
Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions. You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)
Feb 27, 2026
Full time
Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions. You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)
Sales Administrator Southern Region, Basingstoke, RG24 8QB Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Sales Administrator to join our fantastic Southern sales team and play a key role in coordinating and managing actions arising from plot reservation through to exchange of contract, ensuring that all subsequent legal completion timescales are agreed and achieved, and to provide administrative support for the sales department. RESPONSIBILITIES: Management of all reservations through to exchange of contracts within the required period Ensuring legal completion timescales are agreed and met Daily liaison with the sales teams on site, solicitors and occasion liaison direct with clients Update and coordinate departmental reports on reservations, exchanges, completions and cancellations REQUIREMENTS: Strong communication skills to form an effective liaison with external and internal stakeholders. Excellent MS Office skills (Word, Excel, Powerpoint etc) and suitable copy typing skills Driving license as the role will require occasional site visits Previous experience as a Sales Administrator / Coordinator WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn up to 10% bonus Company contribute 6.5% to your pension, plus other benefits
Feb 26, 2026
Full time
Sales Administrator Southern Region, Basingstoke, RG24 8QB Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Sales Administrator to join our fantastic Southern sales team and play a key role in coordinating and managing actions arising from plot reservation through to exchange of contract, ensuring that all subsequent legal completion timescales are agreed and achieved, and to provide administrative support for the sales department. RESPONSIBILITIES: Management of all reservations through to exchange of contracts within the required period Ensuring legal completion timescales are agreed and met Daily liaison with the sales teams on site, solicitors and occasion liaison direct with clients Update and coordinate departmental reports on reservations, exchanges, completions and cancellations REQUIREMENTS: Strong communication skills to form an effective liaison with external and internal stakeholders. Excellent MS Office skills (Word, Excel, Powerpoint etc) and suitable copy typing skills Driving license as the role will require occasional site visits Previous experience as a Sales Administrator / Coordinator WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn up to 10% bonus Company contribute 6.5% to your pension, plus other benefits
Job Title: New Client Enquiry Coordinator Start Date: 9th March 2026 Location: Northenden M22 4HH, South Manchester / Hybrid (50% remote after probation) Salary: £13.13 per hour (Due to increase in April) + uncapped commission (avg. £200/month, with top performers earning £300 - £400) Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About The Role: As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood. This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months! Responsibilities: Deliver a 5-star client experience from the first contact Respond to enquiries by phone and email with professionalism and empathy Gather essential information to assess the validity of claims Maintain accurate client records using our case management system Collaborate with a high-performing team to ensure every enquiry is handled efficiently Person Specification: Outstanding communication and listening skills Confidence in handling sensitive conversations A friendly, professional, and proactive approach Strong IT and organisational skills A desire to learn, grow, and succeed Ability to build rapport and gain client commitment A team player mindset Salary: Base salary of £13.13 per hour (Due to increase in April) + uncapped commission (avg. £200/month, with top performers earning £300 - £400) Working Pattern & Hours: Our team work on a rotation of one week of early shifts then one week of late shifts. Early Shift: 08.30 - 17.00 (8:30 - 16:30 on Friday) Late Shift: 12.00 - 20.00 (12:00 - 19:30 on Friday) You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training. Weekends/Bank Holidays 10:00-18:00 Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, time in lieu for any bank holidays worked Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
Feb 26, 2026
Full time
Job Title: New Client Enquiry Coordinator Start Date: 9th March 2026 Location: Northenden M22 4HH, South Manchester / Hybrid (50% remote after probation) Salary: £13.13 per hour (Due to increase in April) + uncapped commission (avg. £200/month, with top performers earning £300 - £400) Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About The Role: As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood. This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months! Responsibilities: Deliver a 5-star client experience from the first contact Respond to enquiries by phone and email with professionalism and empathy Gather essential information to assess the validity of claims Maintain accurate client records using our case management system Collaborate with a high-performing team to ensure every enquiry is handled efficiently Person Specification: Outstanding communication and listening skills Confidence in handling sensitive conversations A friendly, professional, and proactive approach Strong IT and organisational skills A desire to learn, grow, and succeed Ability to build rapport and gain client commitment A team player mindset Salary: Base salary of £13.13 per hour (Due to increase in April) + uncapped commission (avg. £200/month, with top performers earning £300 - £400) Working Pattern & Hours: Our team work on a rotation of one week of early shifts then one week of late shifts. Early Shift: 08.30 - 17.00 (8:30 - 16:30 on Friday) Late Shift: 12.00 - 20.00 (12:00 - 19:30 on Friday) You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training. Weekends/Bank Holidays 10:00-18:00 Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, time in lieu for any bank holidays worked Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
Senior BIM Coordinator Bristol Permanent Summary We are currently seeking a Senior BIM (Building Information Modelling) Coordinator to join a new team being created out of our Bristol office and have some line management duties. This role will be responsible for the production and maintenance of building drawings and models to assist in the overall design and construction process. This role is a great chance to join a new team that will give you the opportunity to grow and develop your career within one of the leading M&E contractors in the UK. Some of the key deliverables in this role will include: Coordinate and monitor the work of the BIM team allocated to specified project(s), within budget and programme. Produce and maintain coordinated building information models/drawings to assist in the overall design and construction process. Conduct regular coordination review meetings, using 3D model as a discussion tool and highlighting variations, to ensure timely communication between the department and the wider construction team. Maintain a working knowledge of all MEP systems relevant to the installation commissioning and maintenance of services, to ensure optimised coordinated solutions and enable CDM compliance. Visit site to gain practical experience of installation practices and apply these to improve modelling and coordination effectiveness. Develop skills within the team in relation to software, MEP systems and coordination of work, offering guidance and feedback to maximise the performance of the team. Work from engineers/designers' calculations, rough sketches or drawings to produce coordinated, accurate and structured models; incorporating NG Bailey Offsite solutions wherever possible. Produce drawings from 3D models for design stage, installation and/or manufacture. What we're looking for : Ideally have experience of managing BIM Technicians or similar. Solid experience in BIM with CAD and Revit experience MEP project experience Ability to think outside of the box, solution orientated Fantastic communication skills Client experience, ability to walk the client through what they are seeing where the client has little to no BIM or CAD knowledge Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 26, 2026
Full time
Senior BIM Coordinator Bristol Permanent Summary We are currently seeking a Senior BIM (Building Information Modelling) Coordinator to join a new team being created out of our Bristol office and have some line management duties. This role will be responsible for the production and maintenance of building drawings and models to assist in the overall design and construction process. This role is a great chance to join a new team that will give you the opportunity to grow and develop your career within one of the leading M&E contractors in the UK. Some of the key deliverables in this role will include: Coordinate and monitor the work of the BIM team allocated to specified project(s), within budget and programme. Produce and maintain coordinated building information models/drawings to assist in the overall design and construction process. Conduct regular coordination review meetings, using 3D model as a discussion tool and highlighting variations, to ensure timely communication between the department and the wider construction team. Maintain a working knowledge of all MEP systems relevant to the installation commissioning and maintenance of services, to ensure optimised coordinated solutions and enable CDM compliance. Visit site to gain practical experience of installation practices and apply these to improve modelling and coordination effectiveness. Develop skills within the team in relation to software, MEP systems and coordination of work, offering guidance and feedback to maximise the performance of the team. Work from engineers/designers' calculations, rough sketches or drawings to produce coordinated, accurate and structured models; incorporating NG Bailey Offsite solutions wherever possible. Produce drawings from 3D models for design stage, installation and/or manufacture. What we're looking for : Ideally have experience of managing BIM Technicians or similar. Solid experience in BIM with CAD and Revit experience MEP project experience Ability to think outside of the box, solution orientated Fantastic communication skills Client experience, ability to walk the client through what they are seeing where the client has little to no BIM or CAD knowledge Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
