Red Tractor Assurance is seeking an exceptional compliance operations and technology change leader to join its Senior Management Team as Head of Operations. This newly created, combined role will ensure operational excellence in our certification scheme assurance processes and strengthen change delivery across our member and user facing systems (databases, portals, Content Management etc). This will include accountability for the underpinning data structures which support these systems.
Red Tractor is a world-leading food assurance scheme. It is fundamental to the UK food chain - trusted by shoppers, retailers, and government to ensure food is safe, traceable, and responsibly produced. Our purpose is to deliver standards for British food that everyone can trust, reinforcing our leadership in food assurance and supporting British farming.
As our Head of Operations you will consolidate and strengthen operational delivery across a number of mission critical areas impacting member experience, certification and customer service. You will foster greater collaboration across the organisation and play a critical role in shaping the future of Red Tractor, ensuring we remain agile, outward-facing, and digitally confident.
The Role - Lead and develop the Operations team, embedding a culture of accountability, motivation, and continuous improvement. Oversee the delivery of efficient and robust assurance operations, ensuring compliance with industry standards and stakeholder expectations.
- Drive the development and implementation of a forward-looking technology systems strategy, managing data infrastructure and system reliability.
- Champion customer service excellence for members and supply chain stakeholders. Contribute to strategic planning as part of the Senior Management Team, supporting delivery of the Business Plan and long-term objectives.
The Candidate - A delivery-focused operations leader with proven experience in managing tech-driven operational functions. You will be an enthusing people leader skilled in multi-functional team leadership. You will bring an understanding of compliance models, technology systems, and data governance.
- A strategic thinker yet possessing the pragmatic hands-on capability to deliver outcomes. You will be able to turn vision into operational delivery.
- You will be a confident communicator with an understanding of the food, farming or agribusiness sectors and you'll be comfortable engaging directly across a complex, senior stakeholder landscape.