Operations Manager - Grounds Maintenance

• Role: Operations Manager

  Purpose:
  The Operations Manager will oversee and coordinate all grounds maintenance, invasive weed control, and gritting operations. The role is responsible for ensuring the delivery of high-quality services on time and within budget, meeting client expectations and industry standards. The Operations Manager will also play a key role in implementing strategies to drive the company's growth objectives.

  Key Responsibilities

  1. Operational Leadership

  • Lead, guide, and support the operations team to ensure efficient, safe, and high-quality service delivery.

  • Maintain oversight of daily operations within the designated region, including seasonal maintenance schedules, landscaping projects, and ad hoc client requests.

  • Implement process improvements to enhance efficiency, quality standards, and cost control.

  • Ensure full compliance with regulatory requirements, health & safety regulations, company policies, and environmental standards.

  2. Team Management and Development

  • Build and manage a highly effective and diverse operations team.

  • Foster a culture of operational excellence, safety, and high performance.

  • Line-manage operational managers and ensure consistent delivery of company standards.

  • Ensure teams are adequately resourced and receive appropriate training and development.

  • Provide guidance, support, and feedback to staff, promoting a collaborative and positive work environment.

  • Manage subcontractors to ensure work meets company standards and project requirements.

  • Conduct recruitment for operational roles, supporting workforce planning and succession strategies.

  3. Service Delivery Management

  • Coordinate the delivery of all Grounds Care services, ensuring projects are completed on time, within scope, and on budget.

  • Develop and implement project plans, timelines, and budgets.

  • Liaise with clients, teams, and subcontractors to anticipate and resolve operational challenges.

  • Prepare project reports and ensure the scope of works and pricing are understood before commencement.

  4. Client Relationship Management

  • Build and maintain strong client relationships through effective communication and problem-solving.

  • Collaborate with Customer Service Advisors and the commercial team to ensure client enquiries are resolved promptly.

  • Identify opportunities for additional services and projects with existing clients.

  • Ensure client expectations are understood and consistently delivered by operations teams.

  5. Technical Expertise and Compliance

  • Maintain up-to-date knowledge of industry trends, techniques, and regulations.

  • Provide technical guidance and support to teams and managers.

  • Ensure all work complies with health, safety, and environmental regulations.

  • Participate in industry events and training programs to enhance technical knowledge and best practices.

  6. Financial and Commercial Management

  • Develop and manage operational budgets, forecasting revenues, and controlling costs.

  • Track KPIs, site audits, customer satisfaction, and team performance.

  • Identify additional work opportunities to support company growth.

  • Optimise resource allocation, including in-house teams and subcontractors, to maximise efficiency and minimise waste.

  • Collaborate with finance and operations teams to prepare invoices, reports, and ensure timely client payments.

  • Implement cost-saving measures without compromising quality or client satisfaction.

  Key Performance Indicators (KPIs)

  1. 100% of operational visits completed per week.

  2. Minimum of 25 operational audits completed per week.

  3. 100% of scheduled team training completed each month.

  4. Operational costs maintained within budgeted margins.

  5. Increased revenue through identification and delivery of additional works.

  Reporting Structure:

  • Reports to: Director of Operations

  • Line manages: Supervisors and Operative roles

1