85 jobs found

Are you someone who thrives in a fast-paced environment where no two days are the same? We're looking for a proactive Planner to help ensure our works are delivered on time, efficiently, and to the highest standards. In this role, you'll be at the heart of coordinating teams, managing permits, liaising with clients, and keeping everything running smoothly from planning through to completion. You'll play a key part in driving performance, meeting contractual SLAs, and making sure our clients and customers receive an exceptional service throughout every project. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies. What We're Looking For We're seeking someone who brings the right blend of experience, technical know-how, and a positive, can-do attitude. Ideally you'll offer: Previous planning experience, preferably within utilities or street works Knowledge of Street Manager and/or Aurora systems Strong communication and organisational skills Ability to manage deadlines and prioritise effectively Comfort working with Microsoft 365 (Outlook, Excel, Teams, Word) Understanding of permits, street works requirements or traffic management A proactive, solutions-focused mindset If you're someone who enjoys problem-solving, coordinating people and processes, and keeping operations running like clockwork, we'd love to hear from you. Join us and play a vital role in delivering high-quality work that makes an impact. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Customer Service Manager - Social Housing Repairs & Maintenance Based in Hemel Hempstead Full-Time, Permanent position Salary: 40K We are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in Social Housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information, please apply online or call Meg on (phone number removed)!

We are looking for a Repairs Scheduler to join the team of an established organisation in the Birmingham area, on a temporary basis. This role will be working Monday to Friday, to ensure all maintenance work is completed within agreed SLA's, Repairs Scheduler Monday to Friday/ 40 hours Temporary £17.30 ph paid weekly via umbrella Birmingham As a Repairs Scheduler you will: Schedule out both ppm and reactive work orders to engineers Allocate jobs as needed and updating accurately on the database Manage engineers diaries and prioritise work loads Carry out general administrative work as required To be successful as a Repairs Scheduler you will need: Previous experience in scheduling Previous experience in an FM background would be ideal Experience in a similar role such as repairs planner, FM coordinator, FM Scheduler, Works coordinator, Works planner, repairs admin, Helpdesk coordinator etc If you would be interested in this role, please apply directly to this advert.

Basildon Salary - Negotiable DOE Monday - Friday days Your new role: Based in South Essex, you will be joining a well-known manufacturing company which specialises in the design, manufacturing, build and installation of automated machinery working in several industries. With a large order book and continuous projects for the next 3-6 years, this is an excellent time to join an ever-expanding business. The business now has an excellent opportunity for an experienced Project planner to join their expanding Projects & Operations team. Working alongside the Project department, the project engineer/planner will support the project management team in the maintenance of realistic and up-to-date project plans across the portfolio of projects. Key Responsibilities & Duties: Maintaining the status of project plans via regular departmental reviews with the Operations Manager and wider project reviews with the Project Team Manager and team. Maintain project templates and resource profiles Maintain the configuration of the project planning system Generate draft project plans for review at project kick-off Reference and analyse actual data from past projects for incorporation into draft project plans. Working with Project Team Manager to create and maintain project reports This is just a summed-up list, and other duties will be required. Skills & Experience required: Experience in a similar project role within an engineering/ manufacturing business Exposure to long duration and complex projects Engineering qualification and background Proven experience in project management and managing multiple projects Experience of manufacturing and engineering in a design to order business Ability to manage your own workload based on priorities and timelines. What you need to do now if you're interested in this role: Click 'apply now' to forward an up-to-date copy of your CV or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us now on for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Stratford 28,000 - 31,000 per annum DOE Are you an experienced Repairs Planner? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position based in Stratford. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now!

Are you ready to take your administrative skills to the next level? We're seeking a proactive and organised individual to join our team as a Scheduler / Planner . This role is pivotal in managing multiple responsive maintenance contracts, particularly focusing on roofing repairs for various clients. If you thrive in a fast-paced environment, enjoy problem-solving, and possess excellent communication skills, we want to hear from you. Key Responsibilities: Efficient Scheduling: Coordinate the daily schedules of up to 10 operatives, ensuring their diaries are optimally utilised. Promptly allocate work to operatives as they become available, maintaining a full workload. Emergency Management: Monitor our system for emergencies and handle them promptly to meet targets effectively. Client Interaction: Provide top-notch service to our clients, both face-to-face and over the phone, ensuring their needs are met with professionalism and efficiency Closing out jobs to keep the WIP at a good level also Handling scaffold request and helping to close out complaints. Team Collaboration: Work collaboratively within a team to achieve collective goals and targets. Aim to achieve a minimum of 20-30 new order allocations daily, with potential for growth. Administrative Tasks: Handle various administrative duties, including office housekeeping, data inputting, uploading photos, notes, and codes to client portals, as well as transferring information to Excel spreadsheets. Customer Relationship Management: Utilise our CRM software (Joblogic ) experience preferred but not essential) to collect customer information, and maintain strong client relationships. Skills Required: Excellent telephone etiquette and communication skills Strong problem-solving abilities and the capacity to multitask effectively dealing with clients, operatives and Tennent's Meticulous attention to detail, particularly in note-taking and spreadsheet management Proficiency in Microsoft Office suite, especially Excel Solid literacy and numerical skills for daily spreadsheet inputs Desired Qualifications and Experience: This role is ideal for candidates with a background in administration or relevant office experience. While experience with our CRM software, Joblogic is advantageous, full training will be provided for the right candidate who demonstrates commitment and enthusiasm for the role. Minimum 4 years experience in this role is desired. Benefits: Competitive salary based on experience (£28k-£30K per annum) Based on experience Company events Company pension scheme On-site parking facilities Full-time position (8-hour shift) offering a healthy work-life balance If you're ready to embark on a rewarding career path with opportunities for growth and development, apply now to become an integral part of our dynamic team. We're committed to supporting your success through comprehensive training and a supportive work environment. Join us in delivering excellence to our clients while advancing your professional skills and career aspirations.

Transport Administrator Halesowen £12.21 per hour Full-time Monday to Friday We are currently recruiting for an individual who is eager to establish a career within the transport industry. Our client is seeking a Transport Administrator to join their team, offering a clear progression pathway and structured training to develop into a Transport Planner. Key Responsibilities: Coordinate and manage the transportation of goods, ensuring delivery schedules and performance targets are met. Plan and organise transport routes in the most time and cost-efficient manner. Complete and maintain all relevant transport paperwork and administration, including PODs. Communicate regularly with drivers, clients, and internal teams. Ensure full compliance with transport legislation and company procedures. Monitor vehicle maintenance schedules and fuel consumption. Handle customer complaints and operational issues, escalating to management where necessary. If this opportunity sounds like a good fit for you, apply today! Please note: Due to the high volume of applications, if you have not heard from us within two weeks, unfortunately your application has been unsuccessful.

We are excited to offer a fantastic opportunity for a Permanent Planner to join our dynamic Severn Bridges Inspection and Maintenance (SBIM) team at Severn Bridge Maintenance Unit (BS354BD). This role offers the chance to work on some of the UK's most iconic infrastructure, contributing to the safety, longevity, and efficiency of the Severn Bridges, Avonmouth bridge & Prince of Wales bridge. You will be joining a highly skilled and supportive team dedicated to maintaining high standards and delivering excellence across all aspects of bridge inspection and maintenance. What You'll Do: Arrange and chair meetings with Amey, the Client, and contractors to optimise Road Space sharing, coordinate maintenance and scheme works, and support integration with the Programme Manager. Prepare and submit monthly financial and progress reports to the Client; monitor financial performance, explain variations, and ensure prompt invoicing for WIP conversion. Oversee Maintenance Contractors to ensure competence, adequate resourcing, and adherence to Health, Safety, Environmental, and Assurance regulations, including compliance with CDM Regulations and necessary documentation. Monitor maintenance works progress, develop action plans for delays, and conduct weekly reviews with project teams and Activity Managers. Promote innovation, support the coordination of Specialist Contractors through regular construction phase meetings, and liaise with the Operations Manager to align on quality, safety, programme, and financial objectives. Manage, update, and record service records; ensure staff have the necessary qualifications, experience, and training, and identify training needs. Support Programme Managers in collecting Key Performance Indicator data, preparing Measurement Reports, and keeping Programmes up to date. Fulfil line management duties, including managing, developing, coaching, and motivating project team members; approve expenditures within authority limits; and ensure contracts, subcontracts, and purchase orders are in place before work commences. Maintain and develop key client contacts, support new business development, and ensure team adherence to Amey principles and processes. Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Career Growth: Propel your career with clear, dynamic advancement opportunities. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. What You'll Bring: Possess the expertise to identify and resolve issues, offering effective solutions. Previous Routine Maintenance experience (preferred). Managing, planner and organising projects. Risk management skills. Ability to communicate effectively with team members and clients. Commercial awareness. Strong knowledge of Microsoft Office Application Guidance At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to Kayla Caruth our recruiter for this role, at (url removed).

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents. Working on our long-term partnership with Peabody Housing Trust, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately. Please note this is an office based role, 5 days a week onsite! Responsibilities Handle incoming calls from residents, providing clear and professional updates on repair works. Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting. Maintain accurate records, job notes and audit trails. Review supervisor and operative reports and take appropriate follow-up action. Resolve queries and minor complaints at first point of contact. Monitor shared inboxes, logs and variation requests. Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates. Order materials and equipment as required. Ensure all activity is updated accurately and in line with KPIs and service targets. About You Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery. IT literate with strong system and data-entry skills Understanding of maintenance and repairs terminology Awareness of KPIs and performance targets Knowledge of housing sector processes (desirable) Skills Excellent telephone manner and customer service skills Strong communication and problem-solving abilities Ability to prioritise and manage workload under pressure High attention to detail and accuracy Ability to meet tight deadlines Team player with a positive, flexible approach What We Offer Competitive salary 25 days holiday + bank holidays Pension, medical scheme options and life assurance Employee rewards and wellbeing programme Career development and internal progression opportunities Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Job Title: RMS Administrator / Planner Location: Newham, London Contract Type: Temporary Rate: 18.92 Are you ready to make a meaningful impact in the Repairs Maintenance Service? Join our dynamic team as an RMS Administrator / Planner and help us ensure top-notch service delivery while supporting our diverse community! Key Responsibilities: Provide administrative support for planned and cyclical repairs, including kitchens, bathrooms, and special projects. Manage job allocations and maintain clear communication with residents regarding works to their properties. Address customer inquiries with professionalism and courtesy, ensuring a positive experience. Coordinate and monitor works orders, ensuring compliance with health and safety standards. Handle complaints and member inquiries efficiently, striving for resolution. What We're Looking For: Strong interpersonal and communication skills. Ability to work independently and as part of a team in a fast-paced environment. Excellent customer service skills with a proactive approach to problem-solving. Willingness to work occasional evenings and weekends to meet service demands. To Apply: Please submit your application detailing your relevant experience. We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Maintenance Scheduler/Planner Required Location: Deansgate, Manchester Job Type: Temporary (4 months initially) with a view to go permanent for the right candidate Start Date: Immediate or notice period Industry: Facilities Management Salary: 12.85 - 14.40 Working Hours: Monday - Friday, 8:00 AM - 5:00 PM About the Role: We're currently recruiting for a Facilities Maintenance Planner to join a leading maintenance provider based in Manchester City Centre. This is a fantastic opportunity for someone with planning or scheduling experience within the FM sector to join a supportive team with training provided. This role is initially temporary for 4 months , with a potential to become permanent . Key Responsibilities: Plan and coordinate reactive and planned maintenance work from the helpdesk Handle client calls and log faults accurately Monitor the progress of multiple PPMs, updating relevant stakeholders on any delays Support daily operation of the CAFM system Assist Team Leaders with scheduling and task management Monitor and report on CAFM data (PPM and reactive maintenance) Ensure accuracy in services data management and reporting Requirements: Previous experience using CAFM systems (desirable) Proficient in Microsoft Office Experience working for a Facilities Management company Proven experience in planning, scheduling, or a similar role Excellent organisational and communication skills If you are interested in the role, please send your CV or call Jess on (phone number removed) Key terms: Maintenance Planner, Manchester, Maintenance, Facilities Management, Scheduler

Hours: 9AM-6PM, (Alternate SAT 7AM-1PM overtime) The Purpose • Producing service plans for customers. • Adding service information to service planning tool called Prompt . • Keeping vehicles on Prompt up to date. • Ensuring the service plan is followed. • Contacting customer with planned maintenance dates. • Creating T Cards for servicing and planning three weeks in advance. • Running Missed Occasion report on Prompt and keeping KPI target. • Keep job cards flowing through the system for invoicing. • MOT Planning and booking of MOT s with various ATF s. • 2-year Tachograph calibration planning. • Answer overflow phone calls from Service Reception. • Back fill into Service Reception, holiday & sick cover. • Carryout duties to a high standard. • Reasonable adhoc requests from Director & General Manager. The Principal Areas of Responsibility • Responsible for warranty and contract jobs. • General reception work. • Prioritise workload. • Deliver promised work on time and to a high quality standard.

Job Title: Repairs Planner Location: Newham Term: Temp 3 months initially with the possibility of extension Rate: 18.92 hour Are you a dynamic individual with a passion for organisation and a knack for scheduling? Our client is seeking a Repairs Planner to support their Electrical Appliance Inspection and Testing Programme in Newham, Greater London. This temporary role offers the perfect opportunity to make a difference in the community while working from an office conveniently located just 5 minutes from Abbey Road train station! What You'll Do: As a Repairs Planner, you will be the backbone of our inspection programme, ensuring everything runs smoothly. Your key responsibilities will include: Scheduling & Coordination: - Manage inspection and testing appointments for electricians and teams. - Liaise with residents and housing officers to ensure property access. Administrative Support: - Maintain accurate inspection records and documentation. - Update housing management systems with job statuses and results. Compliance & Record Management: - Keep compliance records up to date and accessible for audits. - Support the preparation of compliance reports. Resident Communication: - Respond to inquiries regarding inspection visits and provide clear communication to residents. What We're Looking For: Essential Experience: - 3 years in social housing repairs, maintenance, or compliance. - Proficient in scheduling and using housing management systems (e.g., Service Connect, Northgate). Key Skills: - Strong organisational skills and attention to detail. - Excellent communication abilities for resident interactions. Why Join Us? Competitive salary of 18.92 per hour . Enjoy the flexibility of 1 day a week working from home . Be part of a supportive team focused on enhancing electrical safety across residential properties. If you're ready to take on a rewarding role and make a positive impact, apply now! We can't wait to welcome you aboard! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Your new company Working for a housing association in Exeter. Temp to perm opportunity. Pay is 13.42 per hour equal to 27,215. Hours of work - 39 per week 8.30 - 5pm Monday - Friday. Your new role Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs. Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area. Maintain the scheduling system and provide internal and external customers with timely and accurate information. Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues. Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales. Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed. Ensure compliance with GDPR regulations when processing customer data. What you'll need to succeed Essential: Experience of working in a customer focused environment. Experience of working within agreed performance targets. Excellent oral and written communications. Proven ability to work methodically, follow agreed procedures and accurately record data and information. Microsoft Office including Word and Excel. Ability to work in a fast paced environment and under pressure. Experience of working with databases. Evidence of competency in a relevant trade. Desirable: Experience of working with large volume data processing activities. Experience of scheduling work. Experience of working with subcontractors. Excellent organisation and time management skills. Experience of working with invoices / accounts What you'll get in return Hybrid working 3 on site - 2 from home Temp to perm opportunity Good rate of pay. Annual leave accrued Free parking when working on site Pension contribution What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Involve Recruitment (Midlands) Ltd are recruiting for a M&E Maintenance Scheduler for a busy team on a permanent basis! Salary - 30,000 Working hours - 40 hours - daily working hours are negotiable (on call 1 in 6 weeks) BUPA Healthcare and cash plan and company phone The ideal person will have experience scheduling or coordinating within a trade or service, M&E background even better! Duties include: First point of contact within the business on maintenance and minor new works Operate & Manage Client Portal Systems Use job allocation software to manage workloads, schedule and coordinate day-to-day reactive and planned maintenance works for our engineers. Managing and control small team of operatives undertaking responsive building maintenance Problem solving site issues Ensuring reactive works are within the contract timescales. Estimate small works based on time / materials and schedule of rates for client approval. Work closely with the Electrical and Mechanical Managers to ensure smooth delivery and compliance across all jobs. Keep detailed records of scheduled works, certification, and ongoing compliance tracking. If you have previous experience of the above then please apply!

Contract Personnel are delighted to be recruiting for a family-run business based a few miles outside of Kings Lynn, who are an established and reputable building and maintenance company. This is a great opportunity to join a friendly team, who pride themselves on their strong customer service skills and proactive attitude, to play a key role in supporting the smooth delivery of property repair services. Role Overview The Repairs Scheduler / Planner will be the first point of contact for customers, responsible for handling repair requests and ensuring enquiries are managed efficiently, professionally, and with care. This is a fast-paced role that requires excellent organisational skills and the ability to juggle multiple priorities. This is a full-time, permanent position. Monday to Friday. 9am - 5pm. Key Responsibilities Log, prioritise, and assign repair requests to the appropriate teams. Respond to customer enquiries via phone and email in a timely and courteous manner. Maintain accurate and up-to-date customer records. Coordinate and manage operative schedules. Escalate urgent or priority issues as required. Route incoming calls to relevant team members. Follow up with customers to ensure queries and issues are resolved. Ideal Candidate Confident using Word, Excel, and general office systems. Previous experience in a customer service or call centre environment Excellent communication and listening skills. Strong problem-solving skills and keen attention to detail. Highly organised, with the ability to manage a varied workload. Calm under pressure and adaptable to changing situations. A collaborative team player with initiative and sound judgment. What s on Offer A supportive and friendly working environment. Opportunities for training and professional development. The chance to be part of a growing and well-regarded company. If you re enthusiastic about providing exceptional service and want to contribute to a professional, people-focused team, this could be the perfect role for you. About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie at Contract Personnel for more details today!

A fantastic opportunity has arisen to join one of the leading Suppliers/Distributors of automotive/bike accessories and apparel. This innovative and exciting business also has its own well recognised and successful brands. Based on the Derbyshire/Nottinghamshire border, this is an easily accessible site for commuting from the East Midlands. We are looking for a data driven candidate to join the team and fulfil a Demand Planner position , this would also suit a Retail Merchandiser, or retail buyer who maybe looking for a change of direction. You will be responsible for ensuring product demand is met, along with monitoring forecasts, analysing sales data and ensuring stock levels are optimised in line with demand and inventory targets, maximising sales and minimising risk for the business. Hybrid working will be considered following completion of successful probation and training period. Demand Planner - Responsibilities Working with the Demand Manager to develop effective forecast models tailored for each brand, product, industry trends and demand patterns. Reviewing sales forecasts to ensure they are aligned with historical data and business growth strategy Producing annual and monthly demand plans based on agreed forecasts for new and existing models. Analysing sales and inventory data to monitor product and brand performance against forecast for each territory. Conducting monthly forecast maintenance. Attending regular meetings with Brand Managers and sales to review brand performance, often down to SKU level, and provide updates on availability Highlighting areas of concern and providing risk assessments and mitigation activities. Taking a proactive and data led approach to address demand-related issues in a timely and effective manner. Reviewing the impact on budget for any changes in demand / deviation from forecast and ensuring this is communicated to senior team. Monitor and report on action points from Brand review meetings, e.g. success of specific campaign performance to accelerate sales, performance of specific territories Communicating with internal teams to obtain information on occurrences that could impact demand like promotions and production delays Work closely with the Supply team to ensure that forecasts and demand plans are communicated successfully and supply capabilities are accounted for Planning intake (PO) requirements inline with demand. Ensuring requirements are met and we optimise sales. Working closely with the Supply on a daily basis to ensure that supply and demand are aligned. Regular meetings with Brand Managers, Sales and Supply teams to ensure a strong cross functional process and working in line with S&OP procedures. Demand Planner - Requirements Ideally a Degree in business, supply chain or other relevant fields (D.O.E) A minimum of 3 year experience in a merchandising/demand planning/forecasting role Solid understanding of inventory management practices and procedures. Highly analytical - able to analyse data and construct reports using Excel Strong mathematical and statistical knowledge. Capability to multitask in a fast paced environment. Proactive, with the ability to foresee problems and find solutions to mitigate business risk Excellent written and verbal communication skills. Fluent in English, other languages are a plus Good knowledge of software tools: Excel advanced, SAP and Microsoft Dynamics NAV

Job Title: Repairs Planner Location: Leatherhead Salary: Up to 30,751 per annum DOE Sector: Social Housing Maintenance/GAS CONTRACTOR MUST HAVE PLANNING EXPERIENCE 8-5 Monday-Friday in office. After training potential to work from home 2 days a week but not guaranteed. Job Purpose To manage, schedule, and optimize the daily workload for field engineers, ensuring efficient service delivery to clients while adhering to safety regulations and maximizing productivity. Key Responsibilities Scheduling & Coordination: Utilize in-house systems to manage reactive and planned maintenance jobs. Dispatch: Assign jobs to engineers, ensuring proper geographical planning and skill matching. Operational Efficiency: Optimize the daily diaries of field engineers to maximize productivity and minimize downtime. Communication: Act as the main point of contact for engineers, clients, and suppliers via phone and email. System Maintenance: Ensure all computer systems are updated in real-time to maintain operational visibility. Compliance: Monitor and ensure gas inspections are conducted according to company policy. Escalation Management: Proactively handle urgent callouts and escalate issues to team leaders when necessary. Indeed +2 Required Skills & Experience Experience: Proven experience in a planning or scheduling role, preferably within the domestic gas/heating industry. Technical Knowledge: Good understanding of gas compliance and maintenance scheduling. IT Skills: Proficiency in Microsoft Office, particularly Excel and Word, and experience with scheduling software. Communication: Excellent verbal and written communication skills for client and engineer liaison. Organisation: Strong time management and organizational abilities, with the capacity to thrive under pressure. IF You feel as so you have the experience for this PLANNER role, please email your CV directly to :

About Us Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group. This role supports our long-term partnership with Notting Hill Genesis (NHG), one of London s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly. The Role We re looking for an experienced Repairs Supervisor to lead a team of trade operatives on our NHG contract. You ll be responsible for day-to-day supervision, performance management, and service quality, ensuring works are completed safely, efficiently, and to Axis s high standards. This is a hands-on leadership role, ideal for someone with strong trade knowledge, excellent organisational skills, and the ability to motivate and guide a mobile workforce delivering first-time fixes and great resident experiences. What You ll Do Lead and supervise a team of operatives and subcontractors delivering responsive repairs and maintenance. Ensure jobs are completed on time, to specification, and within budget. Manage productivity, performance, and quality through regular monitoring and site visits. Review completed works, coding accuracy, and justification for variations. Liaise with planners, administrators, and client teams to maintain smooth workflow and accurate reporting. Ensure all works comply with Health & Safety, quality, and regulatory standards. Deliver toolbox talks, risk assessments, and site inspections, promoting a culture of safety and continuous improvement. Support with resource planning and coordination of out-of-hours service where required. Build strong working relationships with residents, clients and colleagues, maintaining professionalism at all times. Mentor apprentices and develop team capability in line with Axis standards. About You You re a natural leader who combines strong trade expertise with a focus on people, quality, and service delivery. You thrive in a fast-paced environment, balancing priorities and supporting your team to deliver excellent results. Requirements Proven experience as a Repairs Supervisor or Senior Operative in social housing or property maintenance. Excellent technical knowledge across multiple trades. Understanding of Health & Safety, RAMS, and compliance processes. Experience managing teams and monitoring performance metrics. Strong communication and organisational skills. IT proficiency (Microsoft Office, mobile work management systems). CSCS card and supervisory safety training (SSSTS / SMSTS and/or IOSH Managing Safely preferred). Full UK driving licence What We Offer Up to £45,000 annual salary Company van and fuel card for work purposes 25 days annual leave + bank holidays Up to £2,000 colleague referral fee Long-service awards at key milestones Perkbox discounts on coffee, cinema, travel and wellbeing 1 paid volunteer day each year Ongoing training, support and progression, Axis promotes from within Our Commitment Many faces, One Axis. We re proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed. Apply Now If you re a Plumber / Multi-Trade Operative who takes pride in quality workmanship and values making a real impact in residents homes, we d love to hear from you.