Personal Wellbeing Advisor (Emotional Wellbeing)

We are seeking a Personal Wellbeing Advisor (Emotional Wellbeing) to join a well-established service supporting vulnerable individuals in the community.
This is an exceptional opportunity for someone with experience in casework, emotional wellbeing, mental health support, or 1:1 interventions, who is passionate about empowering people to improve their wellbeing, resilience, and life outcomes.
This role involves working across Kent, delivering one-to-one emotional wellbeing support, structured interventions, group sessions, and collaborative work with multi-agency partners. You will help individuals build coping strategies, improve resilience, access the right support services, and manage their emotional wellbeing more effectively.

Key Responsibilities

• Provide empathetic, person-centred emotional wellbeing support to service users.
• Deliver 1:1 and group interventions to help individuals build coping skills, resilience, and self-efficacy.
• Conduct holistic assessments and develop personalised action plans.
• Support service users to recognise triggers, manage emotional wellbeing, and avoid risky situations.
• Encourage and empower individuals to access mental health, therapeutic and wellbeing services.
• Work collaboratively with Probation Practitioners, partner agencies, and other wellbeing teams.
• Maintain accurate case records, track outcomes, and meet service delivery targets.
• Provide advocacy, guidance, and practical help such as completing referral forms and attending appointments.
• Use digital systems to record casework, update action plans and share information securely.
• Effectively manage risk concerns and safeguarding issues in line with policy and professional boundaries.
• Promote equal opportunities, professional conduct, and a trauma-informed, person-centred approach at all times.

Essential Skills & Experience

• Experience supporting people with complex needs, mental health issues, substance misuse, or learning difficulties/disabilities.
• Experience delivering casework, 1:1 support or interventions.
• Ability to motivate, empower and build trust with vulnerable individuals.
• Experience working in multi-agency settings and building effective partnerships.
• Strong interpersonal skills, advocacy abilities and excellent communication (verbal and written).
• Ability to manage challenging behaviour, de-escalate situations and maintain boundaries.
• Good digital literacy and ability to maintain accurate records.
• Strong organisational skills with the ability to prioritise and meet targets.

Desirable

• Experience facilitating group sessions or workshops.
• Knowledge of mental health, emotional wellbeing, trauma, substance misuse or criminal justice environments.
• Lived experience relating to the criminal justice system.
• Adult training qualification (Level 3 AET/PTTLS), PGCE or equivalent.

Personal Qualities

• Emotionally resilient, adaptable and solutions-focused.
• Non-judgemental, compassionate and committed to supporting vulnerable people.
• Professional integrity, strong boundaries and respect for safeguarding.
• A team player who collaborates well within multi-disciplinary environments.
• Open to feedback, continuous learning and reflective practice.

Additional Requirements

• Able to travel across Ashford, Ramsgate, Folkestone and Tunbridge Wells.
• Right to work in the UK.
• Enhanced DBS (preferably on the Update Service).
• Security clearance (or willingness to obtain).