Reporting to: Premises Manager Location: Baca office, Loughborough, England. The role will require regular travel to other locations where Baca's services are delivered Hours: 37.5 hrs per week including some evening and weekend hours may be required Salary: £24,754 - £28,454 per annum Overall Purpose To provide maintenance support to the organisation, ensuring premises are maintained at a standard that will serve the mission of Baca. This will include properties across Loughborough and 2 office sites. Duties Responsibilities Organise and conduct required maintenance at all Baca sites. The below list is not exhaustive but some of the below skills will be required to fulfil the role; General Plumbing; bathroom and kitchen plumbing repairs, blocked toilets & sinks etc, Painting and Decorating, basic carpentry skills, Meter Reading for electricity and gas meters, Fire Testing; routine testing of smoke and CO alarms. To become familiar and actively use the Baca's maintenance management system which aids the reactive and planned works across all sites. Communicating with contractors, residential workers and landlords as required, ensuring repairs and maintenance is conducted when planned. Administering quarterly checks, quarterly cleans, health and safety requirements and annual servicing such as: PAT testing and Gas safety on properties and reporting issues for follow up. Working alongside the Premises Manager, administer the Health & Safety checks on all Baca properties including the offices, to ensure regulatory requirements are met and associated paperwork is completed. Support in the setting-up and closing down of properties and rooms between moves. Administering the setup and set-down of rooms for young people moves between Baca properties, ensuring the rooms are ready for new young people. Ensuring the office and car parks are clean and tidy, ensuring visitor experience is positive, professional, welcoming, friendly and helpful. Assist the Premises Manager and Finance Manager with year-end Fixed Assets verification. Supporting with other administrative activities in line with the team needs. General: Play an active and supportive role within the organisation. Take ownership of files allocated, ensuring they are up to date and stored correctly. Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca's Confidentiality statement and Data Protection Policy. Embrace the Vision and Values of Baca and reflect this in working practice. Treat all staff and young people fairly and without prejudice, in line with Baca's Equality and Diversity policy. Be aware of the correct procedures for dealing with any suggested incidences of safeguarding concerns and to follow them, in line with Baca's Child, Vulnerable Adult Protection & Safeguarding Policy. Adhere to all Baca's policies and procedures. Personal Specification Baca is looking for someone who can help the organisation with the housing maintenance and day to day function of all properties it houses young people in and our offices. The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very organised and practical, able to get on with tasks that need doing on a day-to-day basis, managing a varied and busy workload. They will be very approachable and enjoy working on their own as well as part of a team and supporting others. The successful applicant will need access to transport as the role requires travel between the properties that Baca manages including the transportation of items to the properties. The successful applicant will have a personable style that is in line with Baca's vision and values. Someone who is supportive, approachable, responsible, reliable and personable. Qualifications/Knowledge/Experience Good knowledge/understanding of the building and maintenance process. A good awareness of general health and safety, especially regarding maintenance work. Ability to use computers well, with experience in Microsoft Office and on-line email systems. Experience of prioritising workload to meet competing deadlines. Advocate of customer care including experience of dealing with a range of client queries/concerns in a professional and understanding manner. Skills/Abilities Experienced in the use of hand tools and familiar working with timber, basic plumbing materials, furniture building, decorating and gardening. Excellent personal organisation with a high attention to detail. Ability to manage a number of tasks at any one time. Self-motivated to complete a varied workload. Working well as part of a team is essential. Good interpersonal skills and able to interact well with staff, contractors and visitors to the office and other properties. Ability to work to deadlines and respond in a flexible way to the changing demands of Baca's work. Other Expectations Appointment is subject to a satisfactory DBS check. Applicants to have a genuine concern for and commitment to asylum seekers/refugees, young people and UASCs in particular. Ability and commitment to work at all times within a framework of confidentiality and anti-discriminatory practice. Commitment to work within the aims, values and ethos of the organisation. Ability to have flexibility with working hours to facilitate occasional out of office hours access to accommodation for contractors. Holds a full, clean driving licence and has access to transport. How to Apply: If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you. Please note: You must have the right to work in the UK for this role as Baca is not on the Home Office list.
Mar 01, 2026
Full time
Reporting to: Premises Manager Location: Baca office, Loughborough, England. The role will require regular travel to other locations where Baca's services are delivered Hours: 37.5 hrs per week including some evening and weekend hours may be required Salary: £24,754 - £28,454 per annum Overall Purpose To provide maintenance support to the organisation, ensuring premises are maintained at a standard that will serve the mission of Baca. This will include properties across Loughborough and 2 office sites. Duties Responsibilities Organise and conduct required maintenance at all Baca sites. The below list is not exhaustive but some of the below skills will be required to fulfil the role; General Plumbing; bathroom and kitchen plumbing repairs, blocked toilets & sinks etc, Painting and Decorating, basic carpentry skills, Meter Reading for electricity and gas meters, Fire Testing; routine testing of smoke and CO alarms. To become familiar and actively use the Baca's maintenance management system which aids the reactive and planned works across all sites. Communicating with contractors, residential workers and landlords as required, ensuring repairs and maintenance is conducted when planned. Administering quarterly checks, quarterly cleans, health and safety requirements and annual servicing such as: PAT testing and Gas safety on properties and reporting issues for follow up. Working alongside the Premises Manager, administer the Health & Safety checks on all Baca properties including the offices, to ensure regulatory requirements are met and associated paperwork is completed. Support in the setting-up and closing down of properties and rooms between moves. Administering the setup and set-down of rooms for young people moves between Baca properties, ensuring the rooms are ready for new young people. Ensuring the office and car parks are clean and tidy, ensuring visitor experience is positive, professional, welcoming, friendly and helpful. Assist the Premises Manager and Finance Manager with year-end Fixed Assets verification. Supporting with other administrative activities in line with the team needs. General: Play an active and supportive role within the organisation. Take ownership of files allocated, ensuring they are up to date and stored correctly. Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca's Confidentiality statement and Data Protection Policy. Embrace the Vision and Values of Baca and reflect this in working practice. Treat all staff and young people fairly and without prejudice, in line with Baca's Equality and Diversity policy. Be aware of the correct procedures for dealing with any suggested incidences of safeguarding concerns and to follow them, in line with Baca's Child, Vulnerable Adult Protection & Safeguarding Policy. Adhere to all Baca's policies and procedures. Personal Specification Baca is looking for someone who can help the organisation with the housing maintenance and day to day function of all properties it houses young people in and our offices. The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very organised and practical, able to get on with tasks that need doing on a day-to-day basis, managing a varied and busy workload. They will be very approachable and enjoy working on their own as well as part of a team and supporting others. The successful applicant will need access to transport as the role requires travel between the properties that Baca manages including the transportation of items to the properties. The successful applicant will have a personable style that is in line with Baca's vision and values. Someone who is supportive, approachable, responsible, reliable and personable. Qualifications/Knowledge/Experience Good knowledge/understanding of the building and maintenance process. A good awareness of general health and safety, especially regarding maintenance work. Ability to use computers well, with experience in Microsoft Office and on-line email systems. Experience of prioritising workload to meet competing deadlines. Advocate of customer care including experience of dealing with a range of client queries/concerns in a professional and understanding manner. Skills/Abilities Experienced in the use of hand tools and familiar working with timber, basic plumbing materials, furniture building, decorating and gardening. Excellent personal organisation with a high attention to detail. Ability to manage a number of tasks at any one time. Self-motivated to complete a varied workload. Working well as part of a team is essential. Good interpersonal skills and able to interact well with staff, contractors and visitors to the office and other properties. Ability to work to deadlines and respond in a flexible way to the changing demands of Baca's work. Other Expectations Appointment is subject to a satisfactory DBS check. Applicants to have a genuine concern for and commitment to asylum seekers/refugees, young people and UASCs in particular. Ability and commitment to work at all times within a framework of confidentiality and anti-discriminatory practice. Commitment to work within the aims, values and ethos of the organisation. Ability to have flexibility with working hours to facilitate occasional out of office hours access to accommodation for contractors. Holds a full, clean driving licence and has access to transport. How to Apply: If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you. Please note: You must have the right to work in the UK for this role as Baca is not on the Home Office list.
Domestic Abuse Support Worker Location: Butterfly House, Bedford Salary: £16,380 Vacancy Type: Permanent, Part Time (25 hours per week) Closing Date: 26 March, 2026 Bedford Women s Refuge, Butterfly House, is a safe haven for women and their children, fleeing domestic abuse. This new provision accommodates up to 10 women, either with or without dependent children with a safe and stable place for them to live, whilst accessing therapeutic recovery support. As a Domestic Abuse Support Worker at Butterfly House, you ll manage a caseload of customers who have complex needs, through their journey with Stonewater s supported housing service, ensuring a strengths based, trauma informed approach that enables them to realise their potential. You ll work closely with key partners, delivering quality, outcome focused coaching support sessions in one-to-one and group settings, providing both emotional and practical support. This will include sessions on keeping safe, healthy relationships, substance use, mental health and wellbeing, finance and budget management, and employment skills. You ll ensure that our customers are supported to stay safe and are aware of their rights to legal protection for themselves whilst identifying and signposting customers to any other services that they may benefit from that is available from partner agencies. The ideal candidate will: Have proven experience of working with people who have multiple complex needs and/or domestic abuse. Have experience of completing CAADA DASH risk assessments and carrying out robust safety planning. Have an understanding of the practical, emotional, economic and social issues of those experiencing domestic abuse, particularly those who have complex needs. Have proven complex case management experience, with a clear focus on outcomes for customers and their wider community. Have the ability to record concise, accurate case notes and support paperwork. Be able to demonstrate partnership working with specialist agencies such as mental health teams, offending services or other relevant services. Have knowledge of housing and benefits advice. Have experience of using a housing management system or other similar software. Have exceptional communication skills. Female applicants only under an exemption from the Equality Act 2010 - Section 9 - Part 1 (A) as a genuine occupational requirement Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Feb 28, 2026
Full time
Domestic Abuse Support Worker Location: Butterfly House, Bedford Salary: £16,380 Vacancy Type: Permanent, Part Time (25 hours per week) Closing Date: 26 March, 2026 Bedford Women s Refuge, Butterfly House, is a safe haven for women and their children, fleeing domestic abuse. This new provision accommodates up to 10 women, either with or without dependent children with a safe and stable place for them to live, whilst accessing therapeutic recovery support. As a Domestic Abuse Support Worker at Butterfly House, you ll manage a caseload of customers who have complex needs, through their journey with Stonewater s supported housing service, ensuring a strengths based, trauma informed approach that enables them to realise their potential. You ll work closely with key partners, delivering quality, outcome focused coaching support sessions in one-to-one and group settings, providing both emotional and practical support. This will include sessions on keeping safe, healthy relationships, substance use, mental health and wellbeing, finance and budget management, and employment skills. You ll ensure that our customers are supported to stay safe and are aware of their rights to legal protection for themselves whilst identifying and signposting customers to any other services that they may benefit from that is available from partner agencies. The ideal candidate will: Have proven experience of working with people who have multiple complex needs and/or domestic abuse. Have experience of completing CAADA DASH risk assessments and carrying out robust safety planning. Have an understanding of the practical, emotional, economic and social issues of those experiencing domestic abuse, particularly those who have complex needs. Have proven complex case management experience, with a clear focus on outcomes for customers and their wider community. Have the ability to record concise, accurate case notes and support paperwork. Be able to demonstrate partnership working with specialist agencies such as mental health teams, offending services or other relevant services. Have knowledge of housing and benefits advice. Have experience of using a housing management system or other similar software. Have exceptional communication skills. Female applicants only under an exemption from the Equality Act 2010 - Section 9 - Part 1 (A) as a genuine occupational requirement Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Brook Street Social Care
Nottingham, Nottinghamshire
Senior Tenancy & Support Officer Nottingham NG3 14 per hour Monday to Friday 9:00am - 4:30pm (7 hours per day, 30-minute unpaid lunch) About the Service This role is based within a 33-bed supported accommodation service for young refugees in Nottingham. Residents may experience language barriers and present with complex or emerging support needs. The service operates within a structured housing and regulatory framework, requiring high levels of professionalism, safeguarding awareness, and accurate record keeping. You will work as part of a team to ensure residents receive high-quality, person-centred housing support while progressing towards independence and sustainable move-on accommodation. The Role We are seeking an experienced Tenancy & Support Officer who can confidently manage both housing administration and structured support responsibilities. This role requires someone who can independently: Conduct tenancy sign-ups and explain tenancy agreements Submit and manage Housing Benefit and Universal Credit housing element claims Create person-centred support plans from scratch Develop detailed risk assessments from scratch Manage an individual caseload This is not a generic support worker position we are looking for someone confident in documentation, housing processes, and structured support delivery. Key Responsibilities Tenancy & Housing Management Conduct new tenancy sign-ups and clearly explain tenancy agreements and scheme policies Submit new Housing Benefit claims and manage ongoing Universal Credit housing element cases Liaise with local authorities regarding benefit queries or delays Support residents in understanding rent liabilities and preventing arrears Complete property inventory checks at move-in Assist with monitoring housing-related payments Assessments, Support Planning & Risk Management Conduct full initial needs assessments upon admission Create comprehensive, person-centred support plans from scratch Develop detailed and dynamic risk assessments from scratch Regularly review and update support plans and risk documentation Set outcome-focused goals with residents Ensure all documentation is accurate, compliant, and audit-ready Caseload & Resident Support Manage an individual caseload of residents Deliver structured keywork sessions Provide guidance, advocacy, and appropriate signposting Support residents experiencing language and cultural barriers Promote independence and move-on planning Safeguarding & Compliance Follow safeguarding policies and escalation procedures Respond appropriately to incidents and crisis situations Always maintain professional boundaries Ensure GDPR and confidentiality compliance Record and escalate notifiable incidents accurately Administration & Scheme Support Maintain accurate and confidential case management records Update internal systems daily Ensure files and documentation are inspection-ready Contribute to service monitoring and performance reporting Support the efficient day-to-day running of the scheme Essential Skills & Experience Proven experience within supported housing, housing support, or social care Experience signing up customers to new tenancy agreements Proven experience submitting Housing Benefit claims and/or managing Universal Credit housing element claims Demonstrable experience creating person-centred support plans independently from scratch Demonstrable experience completing risk assessments independently from scratch Experience managing a structured caseload Strong safeguarding knowledge Excellent written documentation and IT skills Ability to work within a multi-agency and legislative framework Enhanced DBS required Personal Attributes Compassionate and person-centred Organised and process-driven Professional with clear boundaries Resilient and solution-focused Committed to achieving positive outcomes for residents
Feb 28, 2026
Seasonal
Senior Tenancy & Support Officer Nottingham NG3 14 per hour Monday to Friday 9:00am - 4:30pm (7 hours per day, 30-minute unpaid lunch) About the Service This role is based within a 33-bed supported accommodation service for young refugees in Nottingham. Residents may experience language barriers and present with complex or emerging support needs. The service operates within a structured housing and regulatory framework, requiring high levels of professionalism, safeguarding awareness, and accurate record keeping. You will work as part of a team to ensure residents receive high-quality, person-centred housing support while progressing towards independence and sustainable move-on accommodation. The Role We are seeking an experienced Tenancy & Support Officer who can confidently manage both housing administration and structured support responsibilities. This role requires someone who can independently: Conduct tenancy sign-ups and explain tenancy agreements Submit and manage Housing Benefit and Universal Credit housing element claims Create person-centred support plans from scratch Develop detailed risk assessments from scratch Manage an individual caseload This is not a generic support worker position we are looking for someone confident in documentation, housing processes, and structured support delivery. Key Responsibilities Tenancy & Housing Management Conduct new tenancy sign-ups and clearly explain tenancy agreements and scheme policies Submit new Housing Benefit claims and manage ongoing Universal Credit housing element cases Liaise with local authorities regarding benefit queries or delays Support residents in understanding rent liabilities and preventing arrears Complete property inventory checks at move-in Assist with monitoring housing-related payments Assessments, Support Planning & Risk Management Conduct full initial needs assessments upon admission Create comprehensive, person-centred support plans from scratch Develop detailed and dynamic risk assessments from scratch Regularly review and update support plans and risk documentation Set outcome-focused goals with residents Ensure all documentation is accurate, compliant, and audit-ready Caseload & Resident Support Manage an individual caseload of residents Deliver structured keywork sessions Provide guidance, advocacy, and appropriate signposting Support residents experiencing language and cultural barriers Promote independence and move-on planning Safeguarding & Compliance Follow safeguarding policies and escalation procedures Respond appropriately to incidents and crisis situations Always maintain professional boundaries Ensure GDPR and confidentiality compliance Record and escalate notifiable incidents accurately Administration & Scheme Support Maintain accurate and confidential case management records Update internal systems daily Ensure files and documentation are inspection-ready Contribute to service monitoring and performance reporting Support the efficient day-to-day running of the scheme Essential Skills & Experience Proven experience within supported housing, housing support, or social care Experience signing up customers to new tenancy agreements Proven experience submitting Housing Benefit claims and/or managing Universal Credit housing element claims Demonstrable experience creating person-centred support plans independently from scratch Demonstrable experience completing risk assessments independently from scratch Experience managing a structured caseload Strong safeguarding knowledge Excellent written documentation and IT skills Ability to work within a multi-agency and legislative framework Enhanced DBS required Personal Attributes Compassionate and person-centred Organised and process-driven Professional with clear boundaries Resilient and solution-focused Committed to achieving positive outcomes for residents
Mobile Support Worker London The Organisation Our client is a registered charity and independent accommodation association. They champion female empowerment by providing and promoting accommodation for women and gender-specific support services. They have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated. They are now looking for a Mobile Support Worker to join them on a 6 month fixed-term contract, working on a part-time basis (18.75 hours per week). The Benefits - Salary of £32,741 per annum pro rata - Attractive pension scheme - Perkbox - Buying and selling annual leave - Health Shield - Season Ticket loan - Subsidised gym membership - Course Funding If you are an experienced adult support worker with a strong understanding of domestic violence and trauma-informed practice, this is your chance to join our client's long-standing organisation dedicated to empowering women. In this vital role, you will be able to expand your experience levels, building your expertise while supporting women to regain independence and stability. You will discover a values-led charity with a proud history of championing women's rights, where your work will have a direct and meaningful impact on the lives of women and their families. The Role As a Mobile Support Worker, you will provide compassionate and practical support to women within our client's supported accommodation services. Specifically, you will step into placements covering short and medium-term vacancies, supporting women experiencing domestic violence, resettling after prison, or managing complex needs. Your main aim will be to provide a safe and empowering environment for women and their children and dependants, working alongside other support staff across our client's services. Acting as an advocate with the individuals within your caseload, you will ensure the people you work with can access welfare, legal, social and housing rights. You will ensure services meet Quality Assessment Framework and identify areas that would benefit from continuous improvement. About You To be considered as a Mobile Support Worker, you will need: - Experience of working with adults in a related social care setting, preferably in Domestic Violence, refuges or supporting women who have experienced trauma and/or are leaving prison with problematic substance misuse issues - Experience of working in a support role to promote independence - Demonstrable experience of undertaking individual assessments, including risk assessments and developing and delivering support plans - Experience of working in partnership with other agencies and the ability to build positive and productive working relationships - An understanding of local and national approaches to tackling domestic abuse, including MARAC, child protection, social and voluntary services approaches/involvement - Demonstrable knowledge of strategies to empower service users to tackle issues of DVA Due to the sensitive nature of this service, this post is subject to an enhanced DBS check and is open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1). The closing date for this role is 6th March 2026. Candidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification as well as how they think they meet our client's values. Other organisations may call this role Support Worker, Domestic Abuse Support Worker, Refuge Worker, DVA Support Worker, Housing Support Worker, or Outreach Worker. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to make a real difference as a Mobile Support Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Feb 28, 2026
Full time
Mobile Support Worker London The Organisation Our client is a registered charity and independent accommodation association. They champion female empowerment by providing and promoting accommodation for women and gender-specific support services. They have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated. They are now looking for a Mobile Support Worker to join them on a 6 month fixed-term contract, working on a part-time basis (18.75 hours per week). The Benefits - Salary of £32,741 per annum pro rata - Attractive pension scheme - Perkbox - Buying and selling annual leave - Health Shield - Season Ticket loan - Subsidised gym membership - Course Funding If you are an experienced adult support worker with a strong understanding of domestic violence and trauma-informed practice, this is your chance to join our client's long-standing organisation dedicated to empowering women. In this vital role, you will be able to expand your experience levels, building your expertise while supporting women to regain independence and stability. You will discover a values-led charity with a proud history of championing women's rights, where your work will have a direct and meaningful impact on the lives of women and their families. The Role As a Mobile Support Worker, you will provide compassionate and practical support to women within our client's supported accommodation services. Specifically, you will step into placements covering short and medium-term vacancies, supporting women experiencing domestic violence, resettling after prison, or managing complex needs. Your main aim will be to provide a safe and empowering environment for women and their children and dependants, working alongside other support staff across our client's services. Acting as an advocate with the individuals within your caseload, you will ensure the people you work with can access welfare, legal, social and housing rights. You will ensure services meet Quality Assessment Framework and identify areas that would benefit from continuous improvement. About You To be considered as a Mobile Support Worker, you will need: - Experience of working with adults in a related social care setting, preferably in Domestic Violence, refuges or supporting women who have experienced trauma and/or are leaving prison with problematic substance misuse issues - Experience of working in a support role to promote independence - Demonstrable experience of undertaking individual assessments, including risk assessments and developing and delivering support plans - Experience of working in partnership with other agencies and the ability to build positive and productive working relationships - An understanding of local and national approaches to tackling domestic abuse, including MARAC, child protection, social and voluntary services approaches/involvement - Demonstrable knowledge of strategies to empower service users to tackle issues of DVA Due to the sensitive nature of this service, this post is subject to an enhanced DBS check and is open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1). The closing date for this role is 6th March 2026. Candidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification as well as how they think they meet our client's values. Other organisations may call this role Support Worker, Domestic Abuse Support Worker, Refuge Worker, DVA Support Worker, Housing Support Worker, or Outreach Worker. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to make a real difference as a Mobile Support Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
About the role: Ready to lead services that help people truly move forward not just move on? As Service Manager for our Lambeth PRS and Refugee Resettlement services (maternity cover), you ll step into a visible, high-impact leadership role overseeing two established teams supporting families resettled in Lambeth through government refugee schemes and people transitioning from rough sleeping into private rented or social housing. Day to day, you ll be leading and developing a team of eight Support Workers, setting the standard for high-quality, trauma-informed and strengths-based support. You ll hold oversight of complex casework, safeguarding and risk, maintain strong relationships with Lambeth commissioners and pathway partners, and ensure performance and reporting are on track. You ll balance operational grip with strategic oversight using data to spot trends, driving continuous improvement, and ensuring clients are not only sustaining their tenancies but building confidence, connection and independence in their communities. This is a fast-paced, partnership-rich role where your leadership will directly shape outcomes for families navigating life in a new country and individuals rebuilding after homelessness. If you re someone who thrives on responsibility, backs your team to deliver their best work and keeps people s aspirations at the centre of everything, this is your opportunity to step in and make a lasting difference. About you: You re a confident and compassionate leader who knows that strong management creates the conditions for change. Has experience leading frontline teams and knows how to motivate, challenge and develop others to deliver high standards Understands rough sleeping and the realities facing refugees and asylum seekers rebuilding their lives in the UK Is confident managing risk and safeguarding, and can support staff to work calmly and proportionately in complex situations Can build trusted relationships with local authorities and partners while holding performance and accountability Is motivated by helping people sustain their homes and build independent, connected lives not just meet targets About us: We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. Important info: Closing Date: Sunday 15th March at midnight Interview date: Tuesday 24th and Wednesday 25th March at SHP Head Office in Kings Cross Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.
Feb 28, 2026
Full time
About the role: Ready to lead services that help people truly move forward not just move on? As Service Manager for our Lambeth PRS and Refugee Resettlement services (maternity cover), you ll step into a visible, high-impact leadership role overseeing two established teams supporting families resettled in Lambeth through government refugee schemes and people transitioning from rough sleeping into private rented or social housing. Day to day, you ll be leading and developing a team of eight Support Workers, setting the standard for high-quality, trauma-informed and strengths-based support. You ll hold oversight of complex casework, safeguarding and risk, maintain strong relationships with Lambeth commissioners and pathway partners, and ensure performance and reporting are on track. You ll balance operational grip with strategic oversight using data to spot trends, driving continuous improvement, and ensuring clients are not only sustaining their tenancies but building confidence, connection and independence in their communities. This is a fast-paced, partnership-rich role where your leadership will directly shape outcomes for families navigating life in a new country and individuals rebuilding after homelessness. If you re someone who thrives on responsibility, backs your team to deliver their best work and keeps people s aspirations at the centre of everything, this is your opportunity to step in and make a lasting difference. About you: You re a confident and compassionate leader who knows that strong management creates the conditions for change. Has experience leading frontline teams and knows how to motivate, challenge and develop others to deliver high standards Understands rough sleeping and the realities facing refugees and asylum seekers rebuilding their lives in the UK Is confident managing risk and safeguarding, and can support staff to work calmly and proportionately in complex situations Can build trusted relationships with local authorities and partners while holding performance and accountability Is motivated by helping people sustain their homes and build independent, connected lives not just meet targets About us: We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. Important info: Closing Date: Sunday 15th March at midnight Interview date: Tuesday 24th and Wednesday 25th March at SHP Head Office in Kings Cross Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.
Senior Support Worker - Intensive Support Domestic Abuse Refuge The Senior Support Worker is the lead practitioner within their designated intensive support domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. Why work for us? Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy. We have a bold new strategy and a passion for excellence in service delivery with an eye on growth. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It's a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups. We offer the following benefits: 25 days paid leave plus statutory holidays (pro rata) A competitive pension scheme Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role. About Pathway Project We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year. Please note we may close this application early if we receive sufficient applications Job Summary Job Title: Senior Support Refuge Worker Working hours: 37.5 hours Salary: £26K Base: South Staffordshire Responsible To: Intensive Support Refuge Manager (DUAL SITE) Responsible for Volunteers and Bank Staff. Contract: Permanent This post is open to women only, under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability . JOB SUMMARY The Senior Support Worker is the lead practitioner within their designated intensive support domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. KEY RESPONSIBILITIES • Refuge-Based Operational Oversight • Act as the senior on-site lead within the refuge on a day-to-day basis. • Ensure accommodation is clean, safe and well maintained, including oversight of cleaning rotas and shared spaces. • Report maintenance and Health & Safety issues promptly and support liaison with landlords and contractors. • Act as the main point of contact within the refuge in the absence of the Refuge Manager or Deputy. • Be the first point of contact for internal refuge complaints and escalate appropriately. • Chair house meetings with service users. • Support Health & Safety processes, including fire drills. Service User Support & Boundaries • Provide high-quality one-to-one emotional and practical support to women and children. • Ensure service users understand and adhere to licence agreements and house rules. • Make recommendations regarding warnings, licence breaches or evictions. • Support or deliver warnings and evictions where required, under the direction of management. • Support move-on planning and resettlement. • Represent service users at multi-agency meetings where required. Staff, Volunteer & Bank Staff Support • Act as the day-to-day anchor for refuge staff, volunteers and bank staff. • Provide advice, guidance and informal supervision to staff during shifts. • Support induction and buddying of new staff, volunteers and bank staff. • Support rota awareness and cover arrangements within the refuge. • Escalate staffing, safeguarding or performance concerns to the Deputy or Manager. Safeguarding, Quality & Recording • Maintain accurate, timely and confidential service user records using Pathway systems. • Ensure consistent use of paperwork and recording standards. • Always uphold safeguarding responsibilities and escalate concerns appropriately. • Support audits, reviews and monthly case discussions as required. Working Arrangements • Work full time on a two-week rota pattern: • Week 1: Monday to Friday • Week 2: One weekday off and work either Saturday or Sunday • Participate in the on-call rota alongside other senior staff. General Responsibilities • Promote Pathway Project's values, policies and procedures. • Represent Pathway Project professionally with external agencies. • Contribute to awareness-raising, training and service development. • Undertake any other reasonable duties in line with the role. This job description may be subject to review and amendment. The post holder will be expected to be flexible in her development of the job, and will participate fully, where possible, in all discussions about the nature of her work and the tasks involved. The post holder must have a commitment to the aims of Pathway Project and uphold all agreed policies and procedures. ESSENTIAL CRITERIA Experience • Substantial experience of providing support to women and children affected by domestic abuse, or within a related safeguarding, housing or support setting. • Experience of working in accommodation-based or intensive support services. • Experience of supporting staff, volunteers or bank staff in a senior or lead practitioner capacity. • Experience of managing challenging situations, including conflict, licence breaches or safeguarding concerns. • Experience of multi-agency working with statutory and voluntary sector partners. • Experience of maintaining accurate, confidential records and case notes. Knowledge & Understanding • Sound understanding of domestic abuse and its impact on women and children. • Strong knowledge of safeguarding children and vulnerable adults. • Understanding of trauma-informed and service-user-led practice. • Knowledge of equality, diversity and women-only services under the Equality Act 2010. • Awareness of professional boundaries, confidentiality and information sharing. Skills & Abilities • Ability to act as a calm, consistent and supportive senior presence within a refuge setting. • Strong communication skills, with the ability to give clear guidance to staff and advocate for service users. • Ability to manage difficult conversations and emotionally challenging situations. • Good organisational skills, including prioritising workload and supporting safe service delivery. • Ability to work both independently and as part of a leadership team.
Feb 27, 2026
Full time
Senior Support Worker - Intensive Support Domestic Abuse Refuge The Senior Support Worker is the lead practitioner within their designated intensive support domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. Why work for us? Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy. We have a bold new strategy and a passion for excellence in service delivery with an eye on growth. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It's a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups. We offer the following benefits: 25 days paid leave plus statutory holidays (pro rata) A competitive pension scheme Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role. About Pathway Project We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year. Please note we may close this application early if we receive sufficient applications Job Summary Job Title: Senior Support Refuge Worker Working hours: 37.5 hours Salary: £26K Base: South Staffordshire Responsible To: Intensive Support Refuge Manager (DUAL SITE) Responsible for Volunteers and Bank Staff. Contract: Permanent This post is open to women only, under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability . JOB SUMMARY The Senior Support Worker is the lead practitioner within their designated intensive support domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. KEY RESPONSIBILITIES • Refuge-Based Operational Oversight • Act as the senior on-site lead within the refuge on a day-to-day basis. • Ensure accommodation is clean, safe and well maintained, including oversight of cleaning rotas and shared spaces. • Report maintenance and Health & Safety issues promptly and support liaison with landlords and contractors. • Act as the main point of contact within the refuge in the absence of the Refuge Manager or Deputy. • Be the first point of contact for internal refuge complaints and escalate appropriately. • Chair house meetings with service users. • Support Health & Safety processes, including fire drills. Service User Support & Boundaries • Provide high-quality one-to-one emotional and practical support to women and children. • Ensure service users understand and adhere to licence agreements and house rules. • Make recommendations regarding warnings, licence breaches or evictions. • Support or deliver warnings and evictions where required, under the direction of management. • Support move-on planning and resettlement. • Represent service users at multi-agency meetings where required. Staff, Volunteer & Bank Staff Support • Act as the day-to-day anchor for refuge staff, volunteers and bank staff. • Provide advice, guidance and informal supervision to staff during shifts. • Support induction and buddying of new staff, volunteers and bank staff. • Support rota awareness and cover arrangements within the refuge. • Escalate staffing, safeguarding or performance concerns to the Deputy or Manager. Safeguarding, Quality & Recording • Maintain accurate, timely and confidential service user records using Pathway systems. • Ensure consistent use of paperwork and recording standards. • Always uphold safeguarding responsibilities and escalate concerns appropriately. • Support audits, reviews and monthly case discussions as required. Working Arrangements • Work full time on a two-week rota pattern: • Week 1: Monday to Friday • Week 2: One weekday off and work either Saturday or Sunday • Participate in the on-call rota alongside other senior staff. General Responsibilities • Promote Pathway Project's values, policies and procedures. • Represent Pathway Project professionally with external agencies. • Contribute to awareness-raising, training and service development. • Undertake any other reasonable duties in line with the role. This job description may be subject to review and amendment. The post holder will be expected to be flexible in her development of the job, and will participate fully, where possible, in all discussions about the nature of her work and the tasks involved. The post holder must have a commitment to the aims of Pathway Project and uphold all agreed policies and procedures. ESSENTIAL CRITERIA Experience • Substantial experience of providing support to women and children affected by domestic abuse, or within a related safeguarding, housing or support setting. • Experience of working in accommodation-based or intensive support services. • Experience of supporting staff, volunteers or bank staff in a senior or lead practitioner capacity. • Experience of managing challenging situations, including conflict, licence breaches or safeguarding concerns. • Experience of multi-agency working with statutory and voluntary sector partners. • Experience of maintaining accurate, confidential records and case notes. Knowledge & Understanding • Sound understanding of domestic abuse and its impact on women and children. • Strong knowledge of safeguarding children and vulnerable adults. • Understanding of trauma-informed and service-user-led practice. • Knowledge of equality, diversity and women-only services under the Equality Act 2010. • Awareness of professional boundaries, confidentiality and information sharing. Skills & Abilities • Ability to act as a calm, consistent and supportive senior presence within a refuge setting. • Strong communication skills, with the ability to give clear guidance to staff and advocate for service users. • Ability to manage difficult conversations and emotionally challenging situations. • Good organisational skills, including prioritising workload and supporting safe service delivery. • Ability to work both independently and as part of a leadership team.
Domestic Abuse Support Worker Location: Bedford Salary: £16,380 Vacancy Type: Permanent, Part Time (25 hours per week) Closing Date: 26 March, 2026 The Women's Refuge is a safe haven for women and their children, fleeing domestic abuse. This new provision accommodates up to 10 women, either with or without dependent children with a safe and stable place for them to live, whilst accessing therapeutic recovery support. As a Domestic Abuse Support Worker, you'll manage a caseload of customers who have complex needs, through their journey with the organisation's supported housing service, ensuring a strengths based, trauma informed approach that enables them to realise their potential. You'll work closely with key partners, delivering quality, outcome focused coaching support sessions in one-to-one and group settings, providing both emotional and practical support. This will include sessions on keeping safe, healthy relationships, substance use, mental health and wellbeing, finance and budget management, and employment skills. You'll ensure that their customers are supported to stay safe and are aware of their rights to legal protection for themselves whilst identifying and signposting customers to any other services that they may benefit from that is available from partner agencies. The ideal candidate will: Have proven experience of working with people who have multiple complex needs and/or domestic abuse. Have experience of completing CAADA DASH risk assessments and carrying out robust safety planning. Have an understanding of the practical, emotional, economic and social issues of those experiencing domestic abuse, particularly those who have complex needs. Have proven complex case management experience, with a clear focus on outcomes for customers and their wider community. Have the ability to record concise, accurate case notes and support paperwork. Be able to demonstrate partnership working with specialist agencies such as mental health teams, offending services or other relevant services. Have knowledge of housing and benefits advice. Have experience of using a housing management system or other similar software. Have exceptional communication skills. Female applicants only under an exemption from the Equality Act 2010 - Section 9 - Part 1 (A) as a genuine occupational requirement Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. they have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. they are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Feb 27, 2026
Full time
Domestic Abuse Support Worker Location: Bedford Salary: £16,380 Vacancy Type: Permanent, Part Time (25 hours per week) Closing Date: 26 March, 2026 The Women's Refuge is a safe haven for women and their children, fleeing domestic abuse. This new provision accommodates up to 10 women, either with or without dependent children with a safe and stable place for them to live, whilst accessing therapeutic recovery support. As a Domestic Abuse Support Worker, you'll manage a caseload of customers who have complex needs, through their journey with the organisation's supported housing service, ensuring a strengths based, trauma informed approach that enables them to realise their potential. You'll work closely with key partners, delivering quality, outcome focused coaching support sessions in one-to-one and group settings, providing both emotional and practical support. This will include sessions on keeping safe, healthy relationships, substance use, mental health and wellbeing, finance and budget management, and employment skills. You'll ensure that their customers are supported to stay safe and are aware of their rights to legal protection for themselves whilst identifying and signposting customers to any other services that they may benefit from that is available from partner agencies. The ideal candidate will: Have proven experience of working with people who have multiple complex needs and/or domestic abuse. Have experience of completing CAADA DASH risk assessments and carrying out robust safety planning. Have an understanding of the practical, emotional, economic and social issues of those experiencing domestic abuse, particularly those who have complex needs. Have proven complex case management experience, with a clear focus on outcomes for customers and their wider community. Have the ability to record concise, accurate case notes and support paperwork. Be able to demonstrate partnership working with specialist agencies such as mental health teams, offending services or other relevant services. Have knowledge of housing and benefits advice. Have experience of using a housing management system or other similar software. Have exceptional communication skills. Female applicants only under an exemption from the Equality Act 2010 - Section 9 - Part 1 (A) as a genuine occupational requirement Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. they have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. they are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Red Snapper Recruitment Limited
Sandwell, West Midlands
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Senior Accommodation Support Worker Location: Sandwell This role will widen across the Black Country as additional accommodation provision is developed. Salary: 28,861.56 - 33,786 (dependent on experience) Hours: 37.5 hours per week, Monday-Friday 9am-5pm Contract: Full-time Reporting to: Accommodation Services Manager Travel: Required - must have access to own vehicle Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 - the post holder must be female About the Organisation We are a specialist charity providing trauma-informed support to victims and survivors of domestic abuse, modern slavery and other forms of violence and exploitation. Our accommodation services offer safe, supportive environments where women, children and, in some provisions, male victims can recover, rebuild confidence and move towards independence. Our Accommodation Services Directorate manages a growing portfolio of refuge and dispersed accommodation, including: 24-hour refuge accommodation for women and children Dispersed domestic abuse accommodation (HMOs, flats and houses) Resettlement support following departure from accommodation Safehouse and dispersed accommodation for victims of modern slavery Access to counselling, community-based support and specialist advocacy services Due to continued expansion, we are recruiting a Senior Accommodation Support Worker to provide leadership, oversight and high-quality direct support within our refuge services. The Role The Senior Accommodation Support Worker will be based within domestic abuse accommodation services but may be required to support other accommodation-based services where necessary. This is both a leadership and frontline role. You will supervise intervention/support workers (non-case holding), oversee the quality of support delivered to residents and their children, and ensure a safe, empathetic and empowering environment that promotes independence and recovery. You will also ensure contractual targets and KPIs are met while maintaining high standards of safeguarding, health & safety and service delivery. Key Responsibilities Leadership & Oversight Provide direct line management, supervision and guidance to allocated staff, students and volunteers Support staff to develop high-quality, evidence-based support plans Oversee referral decisions, risk assessments and allocation of accommodation Ensure performance targets and contractual requirements are achieved Manage staff rotas to ensure safe and consistent staffing levels Support induction, training and ongoing development of the team Resident Support & Advocacy Ensure residents with complex and high-risk needs receive consistent emotional and practical support Maintain direct engagement with residents to understand their experiences and ensure needs are met Support residents to understand licence agreements, rent/service charges and partner agency roles Lead and coordinate group interventions and recovery-focused programmes Advocate for residents' rights with housing, legal, health and welfare agencies Oversee safe case closure, ensuring safeguarding actions and documentation are complete Accommodation & Compliance Ensure the safety and security of accommodation sites Monitor health & safety standards and report concerns appropriately Respond to and resolve conflicts within accommodation settings Work collaboratively with finance colleagues to monitor rent collection and housing benefit processes Maintain accurate records across all required systems and databases About You Essential Level 3 qualification (or equivalent experience) in a relevant field (e.g. health & social care, housing, community work) Experience undertaking risk and needs assessments and developing support plans Experience working with vulnerable people with complex or multiple disadvantages Experience of advocacy Experience of meeting targets within a structured service environment Strong knowledge of domestic abuse and the barriers faced by victims Understanding of safeguarding, risk management and safety planning Excellent communication and partnership-building skills Ability to supervise or support staff, students or volunteers Strong organisational skills and ability to manage competing demands Confident using Microsoft Office and data recording systems Full UK driving licence with access to a vehicle Eligible to work in the UK Additional Requirements Participation in an on-call rota Occasional evening/weekend work where required Travel across accommodation sites, with flexibility to support additional services Duties may evolve in line with service development Benefits 25 days annual leave (pro rata) plus bank holidays 1 Wellbeing Day (pro rata) Annual leave buy-back scheme 5% employer pension contribution Mileage allowance Time off in lieu (TOIL) for overtime Employee Assistance Programme Access to group clinical supervision (BACP-trained counsellor) Training and development opportunities Bi-annual staff away days Regular internal staff newsletter Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Feb 27, 2026
Full time
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Senior Accommodation Support Worker Location: Sandwell This role will widen across the Black Country as additional accommodation provision is developed. Salary: 28,861.56 - 33,786 (dependent on experience) Hours: 37.5 hours per week, Monday-Friday 9am-5pm Contract: Full-time Reporting to: Accommodation Services Manager Travel: Required - must have access to own vehicle Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 - the post holder must be female About the Organisation We are a specialist charity providing trauma-informed support to victims and survivors of domestic abuse, modern slavery and other forms of violence and exploitation. Our accommodation services offer safe, supportive environments where women, children and, in some provisions, male victims can recover, rebuild confidence and move towards independence. Our Accommodation Services Directorate manages a growing portfolio of refuge and dispersed accommodation, including: 24-hour refuge accommodation for women and children Dispersed domestic abuse accommodation (HMOs, flats and houses) Resettlement support following departure from accommodation Safehouse and dispersed accommodation for victims of modern slavery Access to counselling, community-based support and specialist advocacy services Due to continued expansion, we are recruiting a Senior Accommodation Support Worker to provide leadership, oversight and high-quality direct support within our refuge services. The Role The Senior Accommodation Support Worker will be based within domestic abuse accommodation services but may be required to support other accommodation-based services where necessary. This is both a leadership and frontline role. You will supervise intervention/support workers (non-case holding), oversee the quality of support delivered to residents and their children, and ensure a safe, empathetic and empowering environment that promotes independence and recovery. You will also ensure contractual targets and KPIs are met while maintaining high standards of safeguarding, health & safety and service delivery. Key Responsibilities Leadership & Oversight Provide direct line management, supervision and guidance to allocated staff, students and volunteers Support staff to develop high-quality, evidence-based support plans Oversee referral decisions, risk assessments and allocation of accommodation Ensure performance targets and contractual requirements are achieved Manage staff rotas to ensure safe and consistent staffing levels Support induction, training and ongoing development of the team Resident Support & Advocacy Ensure residents with complex and high-risk needs receive consistent emotional and practical support Maintain direct engagement with residents to understand their experiences and ensure needs are met Support residents to understand licence agreements, rent/service charges and partner agency roles Lead and coordinate group interventions and recovery-focused programmes Advocate for residents' rights with housing, legal, health and welfare agencies Oversee safe case closure, ensuring safeguarding actions and documentation are complete Accommodation & Compliance Ensure the safety and security of accommodation sites Monitor health & safety standards and report concerns appropriately Respond to and resolve conflicts within accommodation settings Work collaboratively with finance colleagues to monitor rent collection and housing benefit processes Maintain accurate records across all required systems and databases About You Essential Level 3 qualification (or equivalent experience) in a relevant field (e.g. health & social care, housing, community work) Experience undertaking risk and needs assessments and developing support plans Experience working with vulnerable people with complex or multiple disadvantages Experience of advocacy Experience of meeting targets within a structured service environment Strong knowledge of domestic abuse and the barriers faced by victims Understanding of safeguarding, risk management and safety planning Excellent communication and partnership-building skills Ability to supervise or support staff, students or volunteers Strong organisational skills and ability to manage competing demands Confident using Microsoft Office and data recording systems Full UK driving licence with access to a vehicle Eligible to work in the UK Additional Requirements Participation in an on-call rota Occasional evening/weekend work where required Travel across accommodation sites, with flexibility to support additional services Duties may evolve in line with service development Benefits 25 days annual leave (pro rata) plus bank holidays 1 Wellbeing Day (pro rata) Annual leave buy-back scheme 5% employer pension contribution Mileage allowance Time off in lieu (TOIL) for overtime Employee Assistance Programme Access to group clinical supervision (BACP-trained counsellor) Training and development opportunities Bi-annual staff away days Regular internal staff newsletter Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Domestic Abuse Refuge Support Worker (LGBTQ+ Specialism) Location: Brighton Salary: £26,208 per annum Expiry date: 03 March, 2026 This post is restricted to female applicants only under the provisions of the Equality Act 2010, Schedule 9, Part 1. The role is based within a female-only domestic abuse refuge, where the provision of services requires a female worker to ensure the privacy, dignity, and safety of residents. Salary £26,208.00 per annum and great benefits including: 26 holiday per year with the option to trade and buy more Health plan Discounts in high street shops including technology and cycle to work scheme No weekend working Casual dress code Local and national training opportunities Do you want to work for a company that encourages you to bring your whole self to work? Do you want to work with a team that truly puts the survivors at the heart of everything they do? If the answer is yes then the organisation is the place for you. Their Refuge service is an excellent opportunity for you to become a Domestic Abuse Support Worker, where you will be empowered an encouraged to support survivors to reach their full potential. Your unique skills and attributes will be used to support survivors on a day-to-day basis, allowing them to gain the tools to live a life free from abuse. Typical Day as a Domestic Abuse Support Worker; Using the Empowerment Star to create support plans with the survivors. Offer emotional support and wellbeing interventions. Carrying out risk assessments, support planning, actions and goals setting and regular reviews. Signposting and assisting survivors with finances and benefits. Assisting survivors to source education, training and employment opportunities. Supporting survivors to successfully maintain their tenancy by monitoring rent payments and room cleanliness. You will attend multi-agency meetings. You will attend awareness raising events to promote the service. You will bring; Passion to support their survivors to live their best life, working collaboratively with an eye for detail. They understand that not everyone has all the experience they'd like so if you have a "can do" positive attitude and a zest for supporting people, the rest they can teach you! They'd like experience of creating person-centred support plans and supporting colleagues to work to the plans. You'll have the ability to work using your initiative, remaining calm under pressure and have a resilient approach. Proven experience of working with the LGBTQ+ community. An understanding the practical, emotional, economic and social differences of those who are members of the LGBTQ+ community, particularly having experienced Domestic Abuse, Hate Crime, and/or Discrimination. If you're new to their sector, tell them about your transferrable skills. Job Details This role sits within the Brighton & Hove Domestic Abuse team and you will hold a small caseload of clients. You will be required to work 40 hours a week, they can be flexible in start and finish times, you will be expected to be part of the 8-6 rota You will need to take part in the on-call rota. You will need to be confident using technology for creating and updating support plans, collaborating with colleagues and completing online training Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the Organisation: The organisation have 20+ years' experience delivering refuge, safe accommodation and community based domestic abuse services. Their services include Women and Children's Refuges, LGBTQ+ Safe Space, a South Asian Women's Refuge and dispersed accommodation to support those that are unable to access traditional Refuges such as male survivors, those with pets and those facing multiple and complex disadvantage. Their dispersed model of safe accommodation ensures equal access for all. The organisation is a leading housing provider. They manage around 39,000 homes, serving 82,000 survivors across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 800 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Feb 27, 2026
Full time
Domestic Abuse Refuge Support Worker (LGBTQ+ Specialism) Location: Brighton Salary: £26,208 per annum Expiry date: 03 March, 2026 This post is restricted to female applicants only under the provisions of the Equality Act 2010, Schedule 9, Part 1. The role is based within a female-only domestic abuse refuge, where the provision of services requires a female worker to ensure the privacy, dignity, and safety of residents. Salary £26,208.00 per annum and great benefits including: 26 holiday per year with the option to trade and buy more Health plan Discounts in high street shops including technology and cycle to work scheme No weekend working Casual dress code Local and national training opportunities Do you want to work for a company that encourages you to bring your whole self to work? Do you want to work with a team that truly puts the survivors at the heart of everything they do? If the answer is yes then the organisation is the place for you. Their Refuge service is an excellent opportunity for you to become a Domestic Abuse Support Worker, where you will be empowered an encouraged to support survivors to reach their full potential. Your unique skills and attributes will be used to support survivors on a day-to-day basis, allowing them to gain the tools to live a life free from abuse. Typical Day as a Domestic Abuse Support Worker; Using the Empowerment Star to create support plans with the survivors. Offer emotional support and wellbeing interventions. Carrying out risk assessments, support planning, actions and goals setting and regular reviews. Signposting and assisting survivors with finances and benefits. Assisting survivors to source education, training and employment opportunities. Supporting survivors to successfully maintain their tenancy by monitoring rent payments and room cleanliness. You will attend multi-agency meetings. You will attend awareness raising events to promote the service. You will bring; Passion to support their survivors to live their best life, working collaboratively with an eye for detail. They understand that not everyone has all the experience they'd like so if you have a "can do" positive attitude and a zest for supporting people, the rest they can teach you! They'd like experience of creating person-centred support plans and supporting colleagues to work to the plans. You'll have the ability to work using your initiative, remaining calm under pressure and have a resilient approach. Proven experience of working with the LGBTQ+ community. An understanding the practical, emotional, economic and social differences of those who are members of the LGBTQ+ community, particularly having experienced Domestic Abuse, Hate Crime, and/or Discrimination. If you're new to their sector, tell them about your transferrable skills. Job Details This role sits within the Brighton & Hove Domestic Abuse team and you will hold a small caseload of clients. You will be required to work 40 hours a week, they can be flexible in start and finish times, you will be expected to be part of the 8-6 rota You will need to take part in the on-call rota. You will need to be confident using technology for creating and updating support plans, collaborating with colleagues and completing online training Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the Organisation: The organisation have 20+ years' experience delivering refuge, safe accommodation and community based domestic abuse services. Their services include Women and Children's Refuges, LGBTQ+ Safe Space, a South Asian Women's Refuge and dispersed accommodation to support those that are unable to access traditional Refuges such as male survivors, those with pets and those facing multiple and complex disadvantage. Their dispersed model of safe accommodation ensures equal access for all. The organisation is a leading housing provider. They manage around 39,000 homes, serving 82,000 survivors across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 800 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Role: Domestic Abuse Caseworker Location: Buckinghamshire Hours: 37 hours per week (occasional evenings) Salary: £15-19 per hour (£ 28,624 PA) Start Date: ASAP Duration: Fixed Term Contract until March 2027. Our client is a dedicated charity supporting women and children affected by domestic abuse. They deliver refuge, outreach, and advocacy services, ensuring survivors are supported to build safer, independent lives. Key Responsibilities: • Manage a caseload of women assessed as standard risk, offering tailored 1:1 support • Complete risk and needs assessments, developing safety and support plans • Provide advocacy around housing, benefits, legal options, and health services • Support clients through the civil and criminal justice processes • Deliver interventions that build resilience, independence, and safety • Signpost to specialist services where needed • Work in partnership with statutory and voluntary agencies, including children s services • Maintain accurate case records and contribute to monitoring requirements Requirements: • Experience providing direct support to vulnerable individuals, ideally within domestic abuse or VAWG services • Knowledge of safeguarding legislation and procedures for children and adults at risk • Ability to assess risk, safety plan, and advocate effectively for clients • Skilled in partnership working and multi-agency collaboration • Strong communication and organisational skills with caseload management experience • DBS issued within the last 12 months or registered on the update service • Full UK Driving Licence with access to a vehicle would be advantageous If it sounds of interest, please call Ellie on (phone number removed) or email at (url removed) Supporting Futures Consulting acts as both an employer and an agency.
Feb 26, 2026
Contractor
Role: Domestic Abuse Caseworker Location: Buckinghamshire Hours: 37 hours per week (occasional evenings) Salary: £15-19 per hour (£ 28,624 PA) Start Date: ASAP Duration: Fixed Term Contract until March 2027. Our client is a dedicated charity supporting women and children affected by domestic abuse. They deliver refuge, outreach, and advocacy services, ensuring survivors are supported to build safer, independent lives. Key Responsibilities: • Manage a caseload of women assessed as standard risk, offering tailored 1:1 support • Complete risk and needs assessments, developing safety and support plans • Provide advocacy around housing, benefits, legal options, and health services • Support clients through the civil and criminal justice processes • Deliver interventions that build resilience, independence, and safety • Signpost to specialist services where needed • Work in partnership with statutory and voluntary agencies, including children s services • Maintain accurate case records and contribute to monitoring requirements Requirements: • Experience providing direct support to vulnerable individuals, ideally within domestic abuse or VAWG services • Knowledge of safeguarding legislation and procedures for children and adults at risk • Ability to assess risk, safety plan, and advocate effectively for clients • Skilled in partnership working and multi-agency collaboration • Strong communication and organisational skills with caseload management experience • DBS issued within the last 12 months or registered on the update service • Full UK Driving Licence with access to a vehicle would be advantageous If it sounds of interest, please call Ellie on (phone number removed) or email at (url removed) Supporting Futures Consulting acts as both an employer and an agency.
Oscar Underhill Recruitment Solutions Ltd
Shrewsbury, Shropshire
Support worker Young People Housing provider in Supported Living Excellent Pay Rate £17.00 Umbrella Shrewsbury Sociable Working Hours - Part Time Excellent Pay Rate Are you passionate about helping others? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The vacancy is that of a Support worker; this is initially a six-month interim contract. This is a part-time vacancy; 17 hours a week. Working pattern is Monday Friday 9am 5pm. Pay rate for this role is £13.16 per hour on PAYE OR £17.00 Umbrella. The vacancy will be subject to an Enhanced DBS Check covering child and adult workforce. Candidate will need a full UK drivers license and access to a vehicle. Based on site, in Shrewsbury SY2 This role is open to Women Only - under the Equality Act 2010, Schedule 9, Part 1 The Responsibilities: In your job role as a Support worker, you will provide practical and emotional support for young people on a one-to-one basis age appropriately using different methods and toolkits to support this. An important part of your job role will be to work in conjunction with the Team in raising awareness of issues surrounding Domestic Abuse. As a Support worker, you will be required to prompt and encourage residents to establish and maintain settled lifestyles. An integral part of your job role will be to organise, prepare and facilitate educational and support groups age appropriately within safe places across Shropshire. Furthermore, you will be required to prepare and provide sessions for children of all ages and backgrounds while they are in refuge or safe dispersed properties. Housing Support worker Scheme Manager Scheme Officer Support Worker Night Support Worker Senior Residential Support Worker Healthcare Assistant Housing Wake Night Income Management Tenancy Sustainment Tenancy officer Homelessness Support Officer YMCA Homeless - Young People - Supported Living Substance misuse Craven Arms Shropshire Housing Management Tenancy Management Charity Housing Association Local Authority Vacancy Housing Jobs Housing Vacancies
Oct 03, 2025
Full time
Support worker Young People Housing provider in Supported Living Excellent Pay Rate £17.00 Umbrella Shrewsbury Sociable Working Hours - Part Time Excellent Pay Rate Are you passionate about helping others? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The vacancy is that of a Support worker; this is initially a six-month interim contract. This is a part-time vacancy; 17 hours a week. Working pattern is Monday Friday 9am 5pm. Pay rate for this role is £13.16 per hour on PAYE OR £17.00 Umbrella. The vacancy will be subject to an Enhanced DBS Check covering child and adult workforce. Candidate will need a full UK drivers license and access to a vehicle. Based on site, in Shrewsbury SY2 This role is open to Women Only - under the Equality Act 2010, Schedule 9, Part 1 The Responsibilities: In your job role as a Support worker, you will provide practical and emotional support for young people on a one-to-one basis age appropriately using different methods and toolkits to support this. An important part of your job role will be to work in conjunction with the Team in raising awareness of issues surrounding Domestic Abuse. As a Support worker, you will be required to prompt and encourage residents to establish and maintain settled lifestyles. An integral part of your job role will be to organise, prepare and facilitate educational and support groups age appropriately within safe places across Shropshire. Furthermore, you will be required to prepare and provide sessions for children of all ages and backgrounds while they are in refuge or safe dispersed properties. Housing Support worker Scheme Manager Scheme Officer Support Worker Night Support Worker Senior Residential Support Worker Healthcare Assistant Housing Wake Night Income Management Tenancy Sustainment Tenancy officer Homelessness Support Officer YMCA Homeless - Young People - Supported Living Substance misuse Craven Arms Shropshire Housing Management Tenancy Management Charity Housing Association Local Authority Vacancy Housing Jobs Housing Vacancies
