43 jobs found

Are you a Customer Liaison Advisor with excellent customer service skills? Looking for a new challenge with a range of career progression opportunities? If so, then read on! Our client is a leading national Civil Engineering company who have recently been awarded a long-term utility gas framework contract. To help facilitate this growth, they are looking for a proactive Customer Liaison Advisor to support customer engagement across live gas mains replacement projects. The position will involve ensuring communities remain informed, supported and engaged throughout essential network upgrade works. Salary to £40k Car Allowance Pension 28 Days Holiday Long-Term Project Pipeline Customer Liaison Advisor Key Essentials: Reporting to the Customer Experience Manager, as Customer Liaison Advisor your role will involve supporting communication with residents, businesses and stakeholders impacted by gas mains replacement works Acting as the primary point of contact for customers, responding to enquiries, concerns and complaints in a professional and timely manner The first point of contact, your role will involve providing updates to residents and local businesses regarding upcoming works, potential disruptions and project timelines Working closely with site teams and operational staff to ensure customer communications align with project delivery schedules Maintaining accurate records of customer interactions, feedback and resolutions Supporting the implementation of customer engagement strategies to improve community relations Conducting site visits where required to ensure residents are informed and supported throughout project works Promoting a customer-first culture across project teams and ensuring a positive experience for stakeholders Customer Liaison Advisor Requirements: Previous experience working as a Customer Liaison Advisor / Officer Strong communication and interpersonal skills with the ability to deal with challenging situations professionally Ability to build positive relationships with residents, local authorities and project teams Full UK driving licence is essential due to travel between project sites By applying for this position, you are agreeing for CVL:LDN to hold and process your personal data in accordance with our Privacy Policy. Your data will be shared with clients relevant to any roles that you have applied for with us. If at any time you wish to withdraw your consent, then please contact us.

Job Title: Resident Liaison Officer Location: Cambridge Start Date: ASAP Contract: 6 months (To be made permanent) Expenses: Overnight stay if required Pay: £35,000 Plus Hours: Monday to Friday 9 -5pm (Onsite) Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between £70m-£100m in revenue click apply for full job details

Our client are seeking a highly organised and customer-focused Customer Liaison Officer to join their Customer Service team. This is an exciting opportunity to play a key role in delivering efficient, professional administrative and logistical support to customers, internal management and technical experts. You will be responsible for progressing defined administration tasks to completion, ensuring processes run smoothly and that both internal KPIs and customer expectations are consistently exceeded. Key Responsibilities Coordinate customer visits and associated logistics Liaise with a range of stakeholders for excellent communication Process pre- and post-visit documentation Arrange travel and accommodation bookings Act as a primary contact for customer enquiries, ensuring timely responses Identify and resolve issues in collaboration with stakeholders Maintain accurate records and internal databases Support meetings, conferences and training events (including minute taking where required) Escalate issues appropriately in line with KPIs Key attributes Strong administrative and organisational skills Excellent written and verbal communication skills Ability to manage and prioritise your own workload effectively A proactive approach to problem-solving and issue resolution High attention to detail and commitment to accuracy Ability to build positive working relationships with internal and external stakeholders Confident using databases and internal systems Benefits 25 days holiday plus Bank Holidays Hybrid working (After full training is complete) Childcare vouchers Flexible benefits programme Highly desirable employer contribution pension 3x life assurance Onsite parking - not guaranteed First come first serve (residential parking nearby) Health cash plan Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful. March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you. Consultant: Donna Jackson

Resident Liaison Officer - Planned Maintenance Location: Royal Borough of Kensington & Chelsea (Scattered Properties) Project: Externals Works Salary: £32,000 £34,000 + Package Company: Leading UK Property Services Contractor The Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea. This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact between residents, site teams, and the client Build and maintain positive relationships with residents across multiple occupied properties Communicate programme details, access requirements, and upcoming works clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Conduct resident drop-ins, home visits, and regular site presence Issue newsletters, letters, and notices regarding works and progress Support site teams by facilitating access and resident engagement Maintain accurate records of resident interactions and feedback Ensure compliance with company policies and client expectations Requirements Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects Experience working on externals or planned works programmes Strong interpersonal and communication skills Ability to manage a scattered-site portfolio effectively Confident dealing with diverse communities and vulnerable residents Organised, proactive, and solutions-focused approach Full UK driving licence preferred What s on Offer Competitive salary of £32,000 £34,000 Attractive package including benefits Must have your own car Opportunity to work on a high-profile local authority contract Long-term, stable role with a market-leading contractor Supportive team environment with clear processes and structure

Adecco are recruiting on behalf of the London Borough of Croydon for an experienced Disrepair Senior Support Officer to join the Property team on a 3-month temporary contract. Location: Croydon Contract: 3 Month Temporary Contract Hours: 36 hours per week, Monday to Friday Rate: Up to 250 per day Working Arrangements: Hybrid 2-3 days in the office About the Role Croydon Council pride themselves on delivering safe and affordable homes alongside low-cost, dependable, localised services to residents. The Property team is responsible for delivering excellent repairs and maintenance services, including: Day-to-day reactive repairs Contract and contractor management Complaint handling and issue resolution Empty homes Disrepair cases General surveying duties In this role, you will manage a small team to provide proactive and reactive administrative support to the Disrepair team, repairs partner customer services, back-office, and operational staff. Key Responsibilities Act as the key liaison point for disrepair queries , supporting the Disrepair Manager in providing expert back-office support to repairs staff and wider housing services. Ensure accurate diagnosis of disrepair cases within Council properties. Provide efficient and effective responses to follow-up enquiries regarding outstanding works and issues. Liaise between front-line and back-office services, repairs partners, and other Council departments to ensure seamless communication and timely responses to customer queries. Champion a collaborative "One Team" approach with partners to resolve complex enquiries and complaints. Promote continuous improvement and good practice in service delivery. Supervise and coordinate the work of the Disrepair Services Officer and Repairs Technical Administration Officer. Deliver one-to-ones, team meetings, and weekly huddles. Support team wellbeing through regular discussions, clear target setting, and performance management tracking. Meet all deadlines for reports and attend internal and external meetings as required. Self-manage workload to achieve targets and objectives, engaging stakeholders effectively through all communication channels. Develop daily work demand disciplines to ensure effective management of time, quality, and cost. Promote the Croydon brand in all customer and stakeholder interactions. Ensure compliance with the Ombudsman Code of Conduct for Complaints in line with Croydon policy. About You We are looking for a confident and experienced housing professional with: Strong knowledge of housing repairs and disrepair processes within a local authority or social housing environment. Proven experience supervising and supporting a team. Excellent stakeholder management and communication skills. Strong organisational skills with the ability to meet tight deadlines. Experience handling complex complaints and driving service improvement. A proactive, solutions-focused approach Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Mechanical Site Manager is responsible for leading and coordinating the installation of radiators, heating pipework, Heat Interface Units (HIUs) and overseeing electrical rewire activities across social housing properties. The role ensures all works are delivered safely, to specification, and with minimal disruption to residents, while maintaining high standards of quality, compliance, and customer satisfaction . What You ll Deliver As a Mechanical Site Supervisor you will be responsible for; Site Management & Delivery Manage day-to-day site activities across multiple occupied and void social housing properties. Supervise mechanical and electrical operatives, subcontractors, and specialist teams. Plan and coordinate radiator replacements, pipework alterations, HIU installations, and associated electrical works. Ensure all resources, materials, equipment, and drawings are available for operatives before works commence. Monitor progress against programme, highlighting risks and implementing corrective actions. Quality Assurance & Technical Compliance Ensure installation works comply with: Mechanical design specifications HIU and heating system manufacturer requirements Gas Safe standards (if applicable) IET Wiring Regulations (BS 7671) for electrical rewires Building Regulations (Parts L, P, G, etc.) Conduct quality inspections at key stages (first fix, installation, commissioning). Approve test results, flushing certificates, HIU commissioning documents, and electrical certification. Identify defects and manage prompt rectification. Health, Safety & Environmental Enforce safe working practices in occupied homes, including safeguarding vulnerable residents. Review and brief RAMS to all site operatives and subcontractors. Carry out regular toolbox talks and site safety inspections. Ensure correct use of PPE, tools, and access equipment. Report accidents, near misses, and unsafe conditions immediately. Resident & Stakeholder Liaison Coordinate access with residents and Resident Liaison Officers (RLOs). Communicate the scope of works, expected disruption, and reinstatement timescales to tenants. Manage complaints or issues sensitively and professionally. Liaise with client representatives, housing officers, and property managers . Coordination & Documentation Attend client progress meetings and provide accurate performance updates. Ensure as-built documents, commissioning sheets, flushing logs, HIU settings, and electrical test certificates are completed and filed. Manage variations and additional works, including scope changes. Maintain site diaries, progress photos, and installation records. About you Proven experience managing mechanical installation works within social housing. SSSTS or SMSTS certification. Strong knowledge of radiator systems, HIUs, heating distribution pipework, and domestic plumbing. Experience overseeing electrical rewires (supervisory level). Strong understanding of working in occupied properties, safeguarding, and resident care. Ability to read mechanical and electrical drawings. Good IT skills for reports, digital job management systems, and certification platforms. Strong leadership and communication skills. Calm, decisive, and reliable under pressure. Excellent at building rapport with residents, operatives, and client teams. Proactive in identifying risks, defects, and programme issues. Customer-focused with a solution-driven mindset What We Offer Car allowance Pension, medical scheme options and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Resident Liaison Officer Temp to perm contract 30-34K per annum ( converted into hourly rate) Based in East London To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. Qualifications Over 2 years' experience in a customer service role, or similar. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. A valid driving licence. Experience of Retrofit, Housing and/or Planned Maintenance - desirable, Some flexibility of working hours may be required (evening meetings). Self-Motivated, enthusiastic and calm under pressure.

- Income Officer - South East - 6 months - 25 - 30 ph - Start ASAP Responsible for managing rent accounts and reducing arrears through early intervention and consistent monitoring. Negotiate realistic repayment arrangements and conduct affordability assessments to support sustainable outcomes. Initiate and manage legal action where required, including notices, court referrals, and liaison with legal representatives. Work with internal teams and external agencies to support vulnerable residents and maximise household income. Maintain accurate records, meet performance targets, and ensure compliance with policies and procedures.

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Social Value & Section 106 Liaison Officer Permanent Based in West London Hybrid Working 45-55K based on experience. The Social Value & S106 Liaison Officer will play a key role in ensuring these commitments are achieved by working collaboratively with site teams, supply chain partners, local authorities, training providers, and the wider community. The role will help promote a positive perception of the construction industry, inspire local people into construction careers, and ensure compliance with contractual and planning obligations. Social Value & Community Engagement Proactively engage with local residents and businesses, ensuring clear, regular, and positive communication throughout the project lifecycle. Coordinate resident and business engagement activities, including: Newsletters and notice drops Briefings and updates Social and community events Act as a key point of contact for community-related queries, concerns, and feedback, working closely with site teams to ensure timely responses. Research, engage with, and build strong relationships with local schools, colleges, job centres, charities, and community organisations. Work in partnership with local and national charities, supporting initiatives aligned with project and company social value commitments. Identify opportunities for charitable support, volunteering, donations, and collaborative activities. Plan, coordinate, and deliver social value initiatives, including: Site visits Work experience placements Careers talks and presentations Community and resident engagement events Deliver engaging careers talks and presentations to schools, colleges, residents, and community groups. Promote construction as a viable, inclusive, and rewarding career pathway. Section 106 & Employment and Skills Liaise with relevant local authority departments regarding S106, Employment & Skills, and Social Value obligations. Act as the main point of contact for Employment & Skills Officers and S106 Monitoring Officers. Develop, implement, and manage Employment & Skills Plans in line with planning conditions and contractual requirements.

Resident Liaison Officer Permanent Covering Oxford, Reading, Slough, Winchester Guilford. As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car.

Resident Liaison Officer - Social Housing Planned Works Based in Basildon FTC - 3 months (until the end of June) 30-33k + package We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Basildon. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!

We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Bristol area. As you will be moving around Bristol the ability to drive is required so please only apply if you have access to a car and have a suitable license. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits Pension Scheme 24 days annual leave (+ public holidays) Life Cover equivalent to 1.5 times annual salary 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programme. Start date is anticipated end March/early April If you are looking to work with people and have outstanding organisational ability then apply now!

We are delighted to be working with this large organisation who is recruiting for a number of Resident Liaison Officer in the Haringey area. Generally you will have a UK driving license and access to a vehicle, however 2 of the roles are available without driving ability. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits Start date is anticipated end March/early April If you are looking to work with people and have outstanding organisational ability then apply now! Pension Scheme 24 days annual leave (+ public holidays) Life Cover equivalent to 1.5 times annual salary 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programme.

Resident Liaison Officer (RLO) Permanent Position Property Services Location: Manchester Salary: 30,000 per annum Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Manchester . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,000 + car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester

Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Resident Liaison Officer - Properties around London- Internal Planned Maintenance Salary: £32K + package Location: Properties Around London (M25) Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal planned maintenance team in the properties around London (M25). This role focuses on internal projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.

Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a temp to perm basis, based in South East London. Please note, a full UK Driving Licenced is required for this position. Key Responsibilities: Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types. Investigate and resolve tenancy breaches in line with the clients procedures and where appropriate work in partnership with other agencies and colleagues. Investigate reports of tenancy fraud and sub-letting, and take any appropriate action. Carry out routine tenancy reviews and in liaison with external agencies and internal teams support vulnerable residents to maintain their tenancies, or take enforcement action if appropriate. Always making sure any action is proportionate. Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required. Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews. To make sure the communal areas of our homes are safe, and all fire actions arising from fire risk assessments are carried out within agreed timescales. Provide supervision and line management support to caretaking and cleaning staff directly employed on the patch. Lead on the management of any homeownership units within the patch, including liaison with Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process. Requirements: Proven background of working in a customer service environment - preferably in the housing sector. Experience of managing leasehold tenure Good numeracy skills to a standard which enable the calculation of basic service charge payments Excellent verbal and written communication skills and an ability to effectively represent the client externally