Title: Property Claims & Quality Assurance Manager Job description: Who are we? At TBRN our expertise lies in property claims management, with quality building repairs via our contractor network at the heart of what we do. We support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Our skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for our clients. The Opportunity We are seeking a claims and quality assurance manager to support the ongoing development and maintenance of high-quality standards across the business. This role plays a key part in identifying gaps in quality and supporting directors and managers in addressing those gaps, ensuring that all client outputs are professional, accurate, and aligned to individual client needs. There is a strong focus on providing feedback, coaching and practical support to help people develop and maintain high-quality outputs. This is a senior, non-line-management role, providing technical oversight, peer review, quality assurance and acting as a point of escalation and referral for claims-related matters. Key responsibilities Quality Assurance & Review: Carry out detailed checks on reports exceeding individual employee Delegated Authority (DA) limits prior to release, ensuring accuracy, correct format, appropriate language, claims terminology, and grammar. Provide clear, constructive feedback to employees on report quality and technical accuracy, supporting continuous improvement and professional development Conduct monthly Internal Quality Reviews (IQRs) on both "in-flight" and closed claims, producing reports in an agreed format for directors and senior management. Act as a point of escalation for claims-related matters, providing technical guidance and support. Provide cover undertaking reviews of proposed cash settlements that exceed internal DA limits, prior to offer (during management holidays and absence). Training & Development: Assist in identifying individual and business-wide training needs based on quality reviews, performance feedback, and emerging trends. Provide ongoing coaching, guidance, and constructive feedback to employees to support improvements in report quality, technical decision-making, and overall performance. Support the development of training plans and materials in conjunction with managers and senior stakeholders. Support, Complaints & Client Engagement: Act as a general point of referral and "voice of experience" for employees, with more complex technical matters escalated to senior management as required. Participate in Complaints Team meetings and assist both employees and clients with complaints management (supporting role, not overall responsibility). Attend client review meetings where appropriate to support quality discussions and feedback. About you The role would suit someone with significant property claims experience and a strong focus on quality, who is looking for a desk-based position where they can use their expertise to review work, provide constructive feedback and support the development of others, rather than manage their own caseload. We are looking for: Strong experience in a quality assurance, technical assurance, or senior property claims role. Excellent attention to detail with a strong understanding of report standards, claims terminology and quality frameworks. Confidence providing constructive feedback and influencing quality improvements without direct line management authority. Comfortable working with senior stakeholders, including clients. Strong communication skills, both written and verbal. Able to balance technical review, advisory support, and coaching responsibilities. Why join us Opportunity to play a key role in shaping and maintaining quality standards across the business. Senior-level exposure without direct people management. Collaborative working environment with directors and senior stakeholders. A role with real influence on performance, development and client outcomes. The package Our people are what makes our success. The package, which we are continuing to review and develop includes the following, some of which have an initial qualifying period: Location - applicants are invited nationwide as we are flexible around the role being based fully remotely (home working), at our office or a hybrid of the two. Our offices are at Moreton, Wirral. The salary range is circa £40,000 to £50,000. Usual working hours are Monday to Friday, hr week) Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase additional leave in addition to your birthday off and volunteer day to 'give back' Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools Support of professional development including payment of membership fees and training/qualification opportunities by agreement Yearly discretionary bonus Annual salary review Social and charitable events Recruitment referral programme A supportive team environment and senior management who have a strong 'open door' policy We embrace diversity and equality. We are committed to building an inclusive team where variety and difference is celebrated and our people can be their authentic selves. Job Types: Full-time, Permanent Pay: £40,000.00-£50,000.00 per year
Mar 03, 2026
Full time
Title: Property Claims & Quality Assurance Manager Job description: Who are we? At TBRN our expertise lies in property claims management, with quality building repairs via our contractor network at the heart of what we do. We support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Our skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for our clients. The Opportunity We are seeking a claims and quality assurance manager to support the ongoing development and maintenance of high-quality standards across the business. This role plays a key part in identifying gaps in quality and supporting directors and managers in addressing those gaps, ensuring that all client outputs are professional, accurate, and aligned to individual client needs. There is a strong focus on providing feedback, coaching and practical support to help people develop and maintain high-quality outputs. This is a senior, non-line-management role, providing technical oversight, peer review, quality assurance and acting as a point of escalation and referral for claims-related matters. Key responsibilities Quality Assurance & Review: Carry out detailed checks on reports exceeding individual employee Delegated Authority (DA) limits prior to release, ensuring accuracy, correct format, appropriate language, claims terminology, and grammar. Provide clear, constructive feedback to employees on report quality and technical accuracy, supporting continuous improvement and professional development Conduct monthly Internal Quality Reviews (IQRs) on both "in-flight" and closed claims, producing reports in an agreed format for directors and senior management. Act as a point of escalation for claims-related matters, providing technical guidance and support. Provide cover undertaking reviews of proposed cash settlements that exceed internal DA limits, prior to offer (during management holidays and absence). Training & Development: Assist in identifying individual and business-wide training needs based on quality reviews, performance feedback, and emerging trends. Provide ongoing coaching, guidance, and constructive feedback to employees to support improvements in report quality, technical decision-making, and overall performance. Support the development of training plans and materials in conjunction with managers and senior stakeholders. Support, Complaints & Client Engagement: Act as a general point of referral and "voice of experience" for employees, with more complex technical matters escalated to senior management as required. Participate in Complaints Team meetings and assist both employees and clients with complaints management (supporting role, not overall responsibility). Attend client review meetings where appropriate to support quality discussions and feedback. About you The role would suit someone with significant property claims experience and a strong focus on quality, who is looking for a desk-based position where they can use their expertise to review work, provide constructive feedback and support the development of others, rather than manage their own caseload. We are looking for: Strong experience in a quality assurance, technical assurance, or senior property claims role. Excellent attention to detail with a strong understanding of report standards, claims terminology and quality frameworks. Confidence providing constructive feedback and influencing quality improvements without direct line management authority. Comfortable working with senior stakeholders, including clients. Strong communication skills, both written and verbal. Able to balance technical review, advisory support, and coaching responsibilities. Why join us Opportunity to play a key role in shaping and maintaining quality standards across the business. Senior-level exposure without direct people management. Collaborative working environment with directors and senior stakeholders. A role with real influence on performance, development and client outcomes. The package Our people are what makes our success. The package, which we are continuing to review and develop includes the following, some of which have an initial qualifying period: Location - applicants are invited nationwide as we are flexible around the role being based fully remotely (home working), at our office or a hybrid of the two. Our offices are at Moreton, Wirral. The salary range is circa £40,000 to £50,000. Usual working hours are Monday to Friday, hr week) Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase additional leave in addition to your birthday off and volunteer day to 'give back' Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools Support of professional development including payment of membership fees and training/qualification opportunities by agreement Yearly discretionary bonus Annual salary review Social and charitable events Recruitment referral programme A supportive team environment and senior management who have a strong 'open door' policy We embrace diversity and equality. We are committed to building an inclusive team where variety and difference is celebrated and our people can be their authentic selves. Job Types: Full-time, Permanent Pay: £40,000.00-£50,000.00 per year
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Mar 02, 2026
Full time
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Heating & Plumbing E-commerce£28,000 pa Hybrid (3 days WFH) At UK Radiators, we help customers choose the right radiators, valves and heating accessories. Customers contact us when accuracy and honest practical advice matter. Many of our customers are mid-project and needclear, technically sound guidance, not scripted responses. Were looking for atechnically minded Customer Service Advisor- someone who enjoys understanding how things work and can confidently explain technical details in plain English. If you enjoy understanding how products work - and helping customers get it right the first time - wed like to hear from you. This is not a typical call-centre role. Its abouttechnical confidence, judgement and customer reassurance. What the role involves Handling phone calls, AI-escalated live chats, customer emails Supporting customers with: radiator selection and sizing heat output considerations valve and system compatibility delivery, returns and installation-related queries Applying judgement when AI or system responses dont fully fit the situation Spotting potential issues early and guiding customers toward therightoutcome Protecting long-term customer confidence and retention We are less concerned about which CRM youve used, and more interested in how you think. You may come from: Plumbing or heating merchants Builders merchants or trade counters Home services (heating, boilers, installations, repairs) Technical e-commerce (parts, components, tools) Motor factors / automotive parts (technical compatibility experience is highly relevant) And youre likely to have: A technical or mechanical mindset Confidence discussing products, measurements or specifications Experience explaining technical detail to non-technical customers The instinct to troubleshoot before responding Comfort sayingthis wont work and heres why- calmly and clearly Customer service experience is essential, buttechnical confidence matters more than Zendesk badges. Working pattern 9:00am 5:30pm, Monday to Friday Hybrid: typically 3 days from home, 2 days in the Colchester office Occasional Saturdays, agreed in advance (paid or TOIL) Salary & benefits £28,000 Monthly bonus linked to overall sales performance(reflecting customer confidence, retention and accuracy - not sales targets) Staff discount on products Pension (auto-enrolment) Structured onboarding and product training Stable hours and a supportive team environment How we hire We focus on how you reason through a problem, shortlisted candidates will be asked to talk through realistic technical customer scenarios as well as call-centre exercises. If reading this made you thinkyes - thats how I already work, we want to hear from you. If it made you uncomfortable - thats probably the right signal too. JBRP1_UKTJ
Mar 02, 2026
Full time
Heating & Plumbing E-commerce£28,000 pa Hybrid (3 days WFH) At UK Radiators, we help customers choose the right radiators, valves and heating accessories. Customers contact us when accuracy and honest practical advice matter. Many of our customers are mid-project and needclear, technically sound guidance, not scripted responses. Were looking for atechnically minded Customer Service Advisor- someone who enjoys understanding how things work and can confidently explain technical details in plain English. If you enjoy understanding how products work - and helping customers get it right the first time - wed like to hear from you. This is not a typical call-centre role. Its abouttechnical confidence, judgement and customer reassurance. What the role involves Handling phone calls, AI-escalated live chats, customer emails Supporting customers with: radiator selection and sizing heat output considerations valve and system compatibility delivery, returns and installation-related queries Applying judgement when AI or system responses dont fully fit the situation Spotting potential issues early and guiding customers toward therightoutcome Protecting long-term customer confidence and retention We are less concerned about which CRM youve used, and more interested in how you think. You may come from: Plumbing or heating merchants Builders merchants or trade counters Home services (heating, boilers, installations, repairs) Technical e-commerce (parts, components, tools) Motor factors / automotive parts (technical compatibility experience is highly relevant) And youre likely to have: A technical or mechanical mindset Confidence discussing products, measurements or specifications Experience explaining technical detail to non-technical customers The instinct to troubleshoot before responding Comfort sayingthis wont work and heres why- calmly and clearly Customer service experience is essential, buttechnical confidence matters more than Zendesk badges. Working pattern 9:00am 5:30pm, Monday to Friday Hybrid: typically 3 days from home, 2 days in the Colchester office Occasional Saturdays, agreed in advance (paid or TOIL) Salary & benefits £28,000 Monthly bonus linked to overall sales performance(reflecting customer confidence, retention and accuracy - not sales targets) Staff discount on products Pension (auto-enrolment) Structured onboarding and product training Stable hours and a supportive team environment How we hire We focus on how you reason through a problem, shortlisted candidates will be asked to talk through realistic technical customer scenarios as well as call-centre exercises. If reading this made you thinkyes - thats how I already work, we want to hear from you. If it made you uncomfortable - thats probably the right signal too. JBRP1_UKTJ
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever evolving industry. At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us a Senior Technical Advisor for our FSi division! The Senior Technical Advisor position is a key role within the Technical Team in all aspects. The role holder will be responsible for ensuring that FSi can be regarded as the standard setters within the industry for technical excellence, and to efficiently manage the technical service desk. This will be a broad, varied role, but you will ultimately assist the success of FSi, by ensuring that your strong knowledge and experience of the passive fire protection industry can result in a superior technical service can be offered to all existing and new customers. What you'll do Engaging directly with our customers via email and phone providing technical support Attending meetings virtually and face to face with installers, architect's designer, and specifiers to support current, upcoming, and remediation projects Completing technical details / evaluations reporting directly to the technical manager for peer review Supporting the technical team in their developments and supporting in all technical responsivities where required. Involvement in the testing regime including gap analysis, testing install, test witness. Involvement in R&D testing What you'll bring A proven background in a Technical Advisor position, within the construction industry Experience fielding day to day general technical enquiries. Fully proficient in the use of ACAD We are named the world's most trustworthy company in the construction sector by Newsweek and Statista in 2023! Our culture - we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people. Our 'Road to Sustainability 2030' is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).
Mar 01, 2026
Full time
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever evolving industry. At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us a Senior Technical Advisor for our FSi division! The Senior Technical Advisor position is a key role within the Technical Team in all aspects. The role holder will be responsible for ensuring that FSi can be regarded as the standard setters within the industry for technical excellence, and to efficiently manage the technical service desk. This will be a broad, varied role, but you will ultimately assist the success of FSi, by ensuring that your strong knowledge and experience of the passive fire protection industry can result in a superior technical service can be offered to all existing and new customers. What you'll do Engaging directly with our customers via email and phone providing technical support Attending meetings virtually and face to face with installers, architect's designer, and specifiers to support current, upcoming, and remediation projects Completing technical details / evaluations reporting directly to the technical manager for peer review Supporting the technical team in their developments and supporting in all technical responsivities where required. Involvement in the testing regime including gap analysis, testing install, test witness. Involvement in R&D testing What you'll bring A proven background in a Technical Advisor position, within the construction industry Experience fielding day to day general technical enquiries. Fully proficient in the use of ACAD We are named the world's most trustworthy company in the construction sector by Newsweek and Statista in 2023! Our culture - we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people. Our 'Road to Sustainability 2030' is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).
Senior Policy Advisor (Climate) £43,851pa + excellent benefits Woking, Surrey GU21 4LL / Hybrid Working Hybrid working: Minimum 40% in person collaboration per month About the role We re excited to be recruiting a Senior Policy Advisor to help shape WWF-UK s climate policy work and support the transition to a net zero, nature-positive economy. Working within the Policy Directorate s Climate team, this role sits at the intersection of science, advocacy and political delivery. You ll design and develop ambitious policy solutions that can scale in the UK and influence action globally, helping ensure climate action works for people, nature and the wider economy. You ll contribute to developing policy frameworks that support the net zero transition across areas such as governance, power, heat, home decarbonisation, agriculture and land use. The role involves building strong evidence, engaging with government, business and civil society stakeholders, and positioning WWF-UK as a trusted, authoritative voice during a period of evolving political debate on climate action. This is an opportunity to combine deep policy thinking with practical influencing, working collaboratively across WWF-UK teams and the global network to turn ideas into meaningful change. Skills and experience You ll bring the following skills and experience to succeed in this role: Essential Strong experience in public policy development, with a focus on climate, net zero or environmental policy In-depth knowledge of climate policy and at least one related area such as energy, home decarbonisation, finance, agriculture, land use or biodiversity Strong understanding of how policy is shaped and influenced within political and governmental contexts Experience building and influencing relationships with senior stakeholders across government, business or civil society Proven ability to use research and evidence to develop practical policy solutions and recommendations Excellent analytical thinking and clear, persuasive written and verbal communication skills Ability to manage complex programmes of work and collaborate across multiple teams and partners Experience producing policy briefings, reports or technical content for varied audiences Desirable • Experience working across UK nations or in an international policy context • Experience contributing to fundraising proposals or partnership development • Budget, grant or project management experience What we offer We believe in rewarding our team with more than just a salary. Here s what you can expect: Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays Flexible working options, to support your work life balance 7.5% employer contribution to pension, rising to 10% with employee contribution Learning and development opportunities to help you grow Regular wellbeing initiatives to support your health and happiness. This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK. This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you ll hot desk among trees and gardens. About WWF-UK We re a global conservation charity with millions of supporters and hundreds of projects around the world. At WWF-UK, we re bringing our world back to life. Protecting what s left isn t enough. We re racing to restore nature and prevent catastrophic climate change. And it s a race we can win with everyone s help. We re courageous, passionate, and driven by science. For more than 60 years we ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with. How to apply Click the apply button below to apply via our website. You ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you ll be a great addition to WWF-UK. Application closing date : 04/03/2026 Our Diversity Promise to You At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself. We don t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way. We re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities. So, if there s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website. Safeguarding Commitment Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent. We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting. If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do. Senior Policy Advisor (Climate) - Apply now.
Feb 28, 2026
Full time
Senior Policy Advisor (Climate) £43,851pa + excellent benefits Woking, Surrey GU21 4LL / Hybrid Working Hybrid working: Minimum 40% in person collaboration per month About the role We re excited to be recruiting a Senior Policy Advisor to help shape WWF-UK s climate policy work and support the transition to a net zero, nature-positive economy. Working within the Policy Directorate s Climate team, this role sits at the intersection of science, advocacy and political delivery. You ll design and develop ambitious policy solutions that can scale in the UK and influence action globally, helping ensure climate action works for people, nature and the wider economy. You ll contribute to developing policy frameworks that support the net zero transition across areas such as governance, power, heat, home decarbonisation, agriculture and land use. The role involves building strong evidence, engaging with government, business and civil society stakeholders, and positioning WWF-UK as a trusted, authoritative voice during a period of evolving political debate on climate action. This is an opportunity to combine deep policy thinking with practical influencing, working collaboratively across WWF-UK teams and the global network to turn ideas into meaningful change. Skills and experience You ll bring the following skills and experience to succeed in this role: Essential Strong experience in public policy development, with a focus on climate, net zero or environmental policy In-depth knowledge of climate policy and at least one related area such as energy, home decarbonisation, finance, agriculture, land use or biodiversity Strong understanding of how policy is shaped and influenced within political and governmental contexts Experience building and influencing relationships with senior stakeholders across government, business or civil society Proven ability to use research and evidence to develop practical policy solutions and recommendations Excellent analytical thinking and clear, persuasive written and verbal communication skills Ability to manage complex programmes of work and collaborate across multiple teams and partners Experience producing policy briefings, reports or technical content for varied audiences Desirable • Experience working across UK nations or in an international policy context • Experience contributing to fundraising proposals or partnership development • Budget, grant or project management experience What we offer We believe in rewarding our team with more than just a salary. Here s what you can expect: Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays Flexible working options, to support your work life balance 7.5% employer contribution to pension, rising to 10% with employee contribution Learning and development opportunities to help you grow Regular wellbeing initiatives to support your health and happiness. This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK. This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you ll hot desk among trees and gardens. About WWF-UK We re a global conservation charity with millions of supporters and hundreds of projects around the world. At WWF-UK, we re bringing our world back to life. Protecting what s left isn t enough. We re racing to restore nature and prevent catastrophic climate change. And it s a race we can win with everyone s help. We re courageous, passionate, and driven by science. For more than 60 years we ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with. How to apply Click the apply button below to apply via our website. You ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you ll be a great addition to WWF-UK. Application closing date : 04/03/2026 Our Diversity Promise to You At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself. We don t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way. We re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities. So, if there s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website. Safeguarding Commitment Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent. We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting. If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do. Senior Policy Advisor (Climate) - Apply now.
Sales Executive Multithread Consultants Location: Hybrid Remote / Once a month in the Needham Market office (IP6) Job Type: Permanent Salary: Competitive + Commission Scheme The Role We are looking for a talented and driven individual to contribute to our continued growth and success. Working alongside the technical sales team, you ll play a vital role in guiding clients through their purchasing journey, from initial enquiry to post-sale follow-up, ensuring they receive accurate advice, timely support and a high standard of service. This is an excellent opportunity for someone with strong communication skills and a passion for customer service. Key Responsibilities: Provide end-to-end sales support, from pre-sales consultation to post-sales communication. Respond promptly and professionally to sales enquiries via phone and email. Collaborate with the technical team to recommend products that meet client requirements in terms of performance, price, and availability. Build and maintain strong relationships with clients by understanding their business needs. Represent the company at trade shows, conferences, and marketing events when required. What We re Looking For Essential Skills and Attributes: Excellent attention to detail. Clear, articulate communication skills (both written and verbal). A methodical approach to problem-solving. Ability to work independently and as part of a focused team. Desirable Experience: Previous experience in telesales, customer service or sales support roles (both outbound and inbound). Familiarity with helpdesk or CRM software platforms. Interest or experience in wireless networking and technology (not essential full training and vendor certifications can be provided if needed). Why Join Us: Be part of a fast-growing business with a strong reputation in the industry. Supporting and collaborative team culture. 25 Days annual leave + bank holidays. Pension Contributions. Service Commission model. If you have experience as a Sales Representative, Sales Associate, Sales Advisor, Sales Consultant, Sales Engineer, Customer Success Manager or Account Manager, we would love to hear from you.
Feb 28, 2026
Full time
Sales Executive Multithread Consultants Location: Hybrid Remote / Once a month in the Needham Market office (IP6) Job Type: Permanent Salary: Competitive + Commission Scheme The Role We are looking for a talented and driven individual to contribute to our continued growth and success. Working alongside the technical sales team, you ll play a vital role in guiding clients through their purchasing journey, from initial enquiry to post-sale follow-up, ensuring they receive accurate advice, timely support and a high standard of service. This is an excellent opportunity for someone with strong communication skills and a passion for customer service. Key Responsibilities: Provide end-to-end sales support, from pre-sales consultation to post-sales communication. Respond promptly and professionally to sales enquiries via phone and email. Collaborate with the technical team to recommend products that meet client requirements in terms of performance, price, and availability. Build and maintain strong relationships with clients by understanding their business needs. Represent the company at trade shows, conferences, and marketing events when required. What We re Looking For Essential Skills and Attributes: Excellent attention to detail. Clear, articulate communication skills (both written and verbal). A methodical approach to problem-solving. Ability to work independently and as part of a focused team. Desirable Experience: Previous experience in telesales, customer service or sales support roles (both outbound and inbound). Familiarity with helpdesk or CRM software platforms. Interest or experience in wireless networking and technology (not essential full training and vendor certifications can be provided if needed). Why Join Us: Be part of a fast-growing business with a strong reputation in the industry. Supporting and collaborative team culture. 25 Days annual leave + bank holidays. Pension Contributions. Service Commission model. If you have experience as a Sales Representative, Sales Associate, Sales Advisor, Sales Consultant, Sales Engineer, Customer Success Manager or Account Manager, we would love to hear from you.
Senior Recruitment Consultant - Freelance Recruitment (Engineering, Construction & Renewables) Location : London or Kettering (hybrid/remote options available) Salary : DOE + competitive commission scheme Start : Q1 / Q2 2026 Turner Lovell is a specialist recruitment business established in 2008, supporting clients across the electricity, renewables and construction sectors. We recruit in the UK, Ireland, France, Germany, Belgium and parts of the Middle East. As our markets continues to grow, we're looking for Senior Recruitment Consultants to help scale our UK freelance and permanent recruitment team-making high volumes of placements by opening new doors and maximising the relationships we already have. The opportunity: This is a hands-on, client-facing role for someone who enjoys winning work, building long-term partnerships, and delivering fast, high-quality hires. You'll recruit across one of our specialist areas including: Construction & site delivery (Site Managers, Supervisors, Site Installation) Engineering (Electrical, M&E, Civil, Commissioning) Commercial & project support (QS/Commercial, Planners, HSE, etc.) What you'll get Competitive basic + generous commission, in a supportive, high-performance environment Clear progression into team leader and management roles as the contract team expands The chance to grow a desk and team in a strong market, backed by warm relationships in electricity, renewables and construction Training and development (structured support, tools and coaching to help you level up fast) The role Proactively developing new client accounts and expanding existing relationships to generate freelance vacancies. Running the full recruitment lifecycle: job qualification, search, shortlist, interview coordination, offers and close Building strong candidate pipelines using database, LinkedIn, job boards, referrals and networking Acting as a trusted advisor to clients-market insight, availability, rates, and delivery timelines Working collaboratively with the wider team to drive consistent weekly performance and placement volume Using our brand and sector footprint to open new doors across the UK infrastructure market The ideal person Proven recruitment experience (ideally contract recruitment) with a strong delivery and BD track record Background recruiting in construction, engineering, civil engineering, manufacturing or technical/scientific markets Confident business developer-comfortable with client meetings, pitching, negotiation and account growth Proactive, organised, resilient, and motivated by high activity and high reward Team mindset-keen to contribute, share best practice and help build something If you're a senior consultant who wants to build, win, and place-and you enjoy being out with clients as much as you enjoy closing deals-apply or contact Curtis Thompson or Rachael King for a confidential chat.
Feb 28, 2026
Full time
Senior Recruitment Consultant - Freelance Recruitment (Engineering, Construction & Renewables) Location : London or Kettering (hybrid/remote options available) Salary : DOE + competitive commission scheme Start : Q1 / Q2 2026 Turner Lovell is a specialist recruitment business established in 2008, supporting clients across the electricity, renewables and construction sectors. We recruit in the UK, Ireland, France, Germany, Belgium and parts of the Middle East. As our markets continues to grow, we're looking for Senior Recruitment Consultants to help scale our UK freelance and permanent recruitment team-making high volumes of placements by opening new doors and maximising the relationships we already have. The opportunity: This is a hands-on, client-facing role for someone who enjoys winning work, building long-term partnerships, and delivering fast, high-quality hires. You'll recruit across one of our specialist areas including: Construction & site delivery (Site Managers, Supervisors, Site Installation) Engineering (Electrical, M&E, Civil, Commissioning) Commercial & project support (QS/Commercial, Planners, HSE, etc.) What you'll get Competitive basic + generous commission, in a supportive, high-performance environment Clear progression into team leader and management roles as the contract team expands The chance to grow a desk and team in a strong market, backed by warm relationships in electricity, renewables and construction Training and development (structured support, tools and coaching to help you level up fast) The role Proactively developing new client accounts and expanding existing relationships to generate freelance vacancies. Running the full recruitment lifecycle: job qualification, search, shortlist, interview coordination, offers and close Building strong candidate pipelines using database, LinkedIn, job boards, referrals and networking Acting as a trusted advisor to clients-market insight, availability, rates, and delivery timelines Working collaboratively with the wider team to drive consistent weekly performance and placement volume Using our brand and sector footprint to open new doors across the UK infrastructure market The ideal person Proven recruitment experience (ideally contract recruitment) with a strong delivery and BD track record Background recruiting in construction, engineering, civil engineering, manufacturing or technical/scientific markets Confident business developer-comfortable with client meetings, pitching, negotiation and account growth Proactive, organised, resilient, and motivated by high activity and high reward Team mindset-keen to contribute, share best practice and help build something If you're a senior consultant who wants to build, win, and place-and you enjoy being out with clients as much as you enjoy closing deals-apply or contact Curtis Thompson or Rachael King for a confidential chat.
Customer Sales Advisor Automotive Industry Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time. About us We re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break. What we re looking for We require candidates with: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred. What you ll be doing Handling inbound and outbound calls with customers and trade partners. Advising customers on suitable parts, services, and solutions. Identifying opportunities to upsell products and services. Managing live chat and online enquiries. Creating invoices, proformas, credit notes, and courier labels. Maintaining accurate customer and order records. Acting as the link between customers and our internal technical teams to resolve issues quickly. What we offer Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd. 32 days holiday per year (including bank holidays). Monthly sales bonus. Free work uniform and PPE. Free takeaway meal every Friday ( Fat Friday ). Access to a fully equipped company gym. Birthday gifts, Christmas party (paid for by the MD), and annual team-building days. Excellent in-house career progression opportunities. If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we d love to hear from you.
Feb 28, 2026
Full time
Customer Sales Advisor Automotive Industry Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time. About us We re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break. What we re looking for We require candidates with: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred. What you ll be doing Handling inbound and outbound calls with customers and trade partners. Advising customers on suitable parts, services, and solutions. Identifying opportunities to upsell products and services. Managing live chat and online enquiries. Creating invoices, proformas, credit notes, and courier labels. Maintaining accurate customer and order records. Acting as the link between customers and our internal technical teams to resolve issues quickly. What we offer Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd. 32 days holiday per year (including bank holidays). Monthly sales bonus. Free work uniform and PPE. Free takeaway meal every Friday ( Fat Friday ). Access to a fully equipped company gym. Birthday gifts, Christmas party (paid for by the MD), and annual team-building days. Excellent in-house career progression opportunities. If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we d love to hear from you.
Can't find the right opportunity? Send us your CV and we'll be in touch Senior Consultant - Energy Impact Assessment & Evaluation (EU Policy) Role Title: Senior Consultant - Energy Impact Assessment & Evaluation (EU Policy) Location: London , Spain , Italy - Hybrid Job ID: Our vision is to create a safe and sustainable world. Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world. The Role We are seeking a highly skilled Senior Impact Assessment and Evaluation Specialist to support the European Commission in the design, appraisal, and evaluation of EU energy and climate policies. This role is ideal for an expert with deep knowledge of EU Better Regulation principles and strong experience applying evidence based methodologies to energy, climate, and industrial transition topics. The successful candidate will lead and contribute to Impact Assessments, evaluations and analytical studies underpinning EU legislation and funding interventions across the energy system, including electricity, gas, hydrogen, CCUS and industrial decarbonisation. Key focus areas Working primarily at the policy appraisal and decision-support end of the policy cycle, with particular focus on: EU Impact Assessment and Evaluation Application of Better Regulation Guidelines and Toolbox Problem definition, objectives, policy options and intervention logic Quantitative and qualitative impact assessment across economic, social and environmental dimensions Evaluation of EU legislation, programmes and funding instruments Energy and Climate Policy Analysis EU energy and climate legislation and initiatives (e.g. Fit for 55, Clean Industrial Deal, Electricity Market Design, EU ETS, NZIA) Energy infrastructure, markets and system transformation Industrial decarbonisation pathways, including hydrogen and CCUS as policy cases Economic and Analytical Methods Cost-benefit analysis (CBA) Multi-criteria analysis (MCA) Distributional and competitiveness impacts Assessment of proportionality, effectiveness, efficiency and coherence Key Responsibilities Leading or co-leading EU-level Impact Assessments and evaluations in the energy and climate domain for the European Commission and international institutions Designing and delivering analytical frameworks aligned with Better Regulation requirements, including: Intervention logic and theory of change CBA, MCA and qualitative assessment Assessment of regulatory and non-regulatory options Providing economic and policy analysis to support decision-making on: Energy market and infrastructure regulation Industrial decarbonisation measures and public support schemes EU funding instruments and State Aid interventions Managing and synthesising evidence from desk research, data analysis, modelling inputs and stakeholder engagement Engaging directly with EU institutions, Member State authorities and stakeholders through interviews, workshops and consultations Contributing to business development, including proposal writing, methodological design and technical leadership Key Competencies and Experience A Master's degree or PhD in economics, public policy, energy policy, environmental economics or a closely related discipline. Strong, hands on experience with EU Impact Assessments and/or evaluations, including direct application of the Better Regulation Guidelines and Toolbox. Proven track record performing stakeholder engagement activities, including the design of consultation tools such as interviews, workshops, surveys. Proven experience working with EU institutions, in particular the European Commission (DG ENER, CLIMA, MOVE, GROW, etc.) Solid understanding of EU energy and climate policy frameworks, including: Energy market design and infrastructure policy. Industrial and energy transition initiatives. Demonstrated experience applying economic appraisal tools, including: Cost benefit analysis (CBA) Multi criteria analysis (MCA) Distributional and competitiveness analysis. Experience in consultancy or policy advisory environments, including project delivery, client interaction and proposal development. Experience leading formal Impact Assessments or evaluations for EU institutions. Familiarity with State Aid assessment and public funding evaluation. Knowledge of hydrogen, CCUS or industrial decarbonisation as policy case studies. Knowledge of EU grid package, the citizen energy package, the affordable energy package. Additional European languages (French, German, Italian, Spanish). Working here You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable. Work life balance We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Diversity, Equality and Inclusion statement We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro actively with all our employees to ensure an inclusive culture, we are a recognised as a 'disability confident' employer. Benefits We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. Next steps Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date. Ricardo is a Disability confident employer please advise the recruitment team via if you require any adjustments to support you throughout the recruitment process.
Feb 27, 2026
Full time
Can't find the right opportunity? Send us your CV and we'll be in touch Senior Consultant - Energy Impact Assessment & Evaluation (EU Policy) Role Title: Senior Consultant - Energy Impact Assessment & Evaluation (EU Policy) Location: London , Spain , Italy - Hybrid Job ID: Our vision is to create a safe and sustainable world. Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world. The Role We are seeking a highly skilled Senior Impact Assessment and Evaluation Specialist to support the European Commission in the design, appraisal, and evaluation of EU energy and climate policies. This role is ideal for an expert with deep knowledge of EU Better Regulation principles and strong experience applying evidence based methodologies to energy, climate, and industrial transition topics. The successful candidate will lead and contribute to Impact Assessments, evaluations and analytical studies underpinning EU legislation and funding interventions across the energy system, including electricity, gas, hydrogen, CCUS and industrial decarbonisation. Key focus areas Working primarily at the policy appraisal and decision-support end of the policy cycle, with particular focus on: EU Impact Assessment and Evaluation Application of Better Regulation Guidelines and Toolbox Problem definition, objectives, policy options and intervention logic Quantitative and qualitative impact assessment across economic, social and environmental dimensions Evaluation of EU legislation, programmes and funding instruments Energy and Climate Policy Analysis EU energy and climate legislation and initiatives (e.g. Fit for 55, Clean Industrial Deal, Electricity Market Design, EU ETS, NZIA) Energy infrastructure, markets and system transformation Industrial decarbonisation pathways, including hydrogen and CCUS as policy cases Economic and Analytical Methods Cost-benefit analysis (CBA) Multi-criteria analysis (MCA) Distributional and competitiveness impacts Assessment of proportionality, effectiveness, efficiency and coherence Key Responsibilities Leading or co-leading EU-level Impact Assessments and evaluations in the energy and climate domain for the European Commission and international institutions Designing and delivering analytical frameworks aligned with Better Regulation requirements, including: Intervention logic and theory of change CBA, MCA and qualitative assessment Assessment of regulatory and non-regulatory options Providing economic and policy analysis to support decision-making on: Energy market and infrastructure regulation Industrial decarbonisation measures and public support schemes EU funding instruments and State Aid interventions Managing and synthesising evidence from desk research, data analysis, modelling inputs and stakeholder engagement Engaging directly with EU institutions, Member State authorities and stakeholders through interviews, workshops and consultations Contributing to business development, including proposal writing, methodological design and technical leadership Key Competencies and Experience A Master's degree or PhD in economics, public policy, energy policy, environmental economics or a closely related discipline. Strong, hands on experience with EU Impact Assessments and/or evaluations, including direct application of the Better Regulation Guidelines and Toolbox. Proven track record performing stakeholder engagement activities, including the design of consultation tools such as interviews, workshops, surveys. Proven experience working with EU institutions, in particular the European Commission (DG ENER, CLIMA, MOVE, GROW, etc.) Solid understanding of EU energy and climate policy frameworks, including: Energy market design and infrastructure policy. Industrial and energy transition initiatives. Demonstrated experience applying economic appraisal tools, including: Cost benefit analysis (CBA) Multi criteria analysis (MCA) Distributional and competitiveness analysis. Experience in consultancy or policy advisory environments, including project delivery, client interaction and proposal development. Experience leading formal Impact Assessments or evaluations for EU institutions. Familiarity with State Aid assessment and public funding evaluation. Knowledge of hydrogen, CCUS or industrial decarbonisation as policy case studies. Knowledge of EU grid package, the citizen energy package, the affordable energy package. Additional European languages (French, German, Italian, Spanish). Working here You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable. Work life balance We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Diversity, Equality and Inclusion statement We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro actively with all our employees to ensure an inclusive culture, we are a recognised as a 'disability confident' employer. Benefits We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. Next steps Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date. Ricardo is a Disability confident employer please advise the recruitment team via if you require any adjustments to support you throughout the recruitment process.
Job Type: Part-time (10-20 hours/week, potential to scale to full-time) Location: Remote (Must overlap with some UK business hours) About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle. About the Company Our client is a fast-scaling international organization operating across multiple countries, focused on building high-performance sales teams and optimizing revenue infrastructure. With a strong growth trajectory and an expanding global footprint, they are investing heavily in revenue operations to build a scalable, automated, and data-driven sales engine. We are seeking a Senior Revenue Operations Manager / Pipedrive Expert to take full ownership of the company's global Pipedrive ecosystem. In this remote sales operations role, you will act as the architect of the revenue engine designing high-converting sales pipelines, implementing automation, integrating key tools, and ensuring flawless CRM performance across multiple international markets. You will work at the intersection of Sales, Marketing, and Operations, serving as the internal CRM specialist and strategic advisor. If you thrive in remote RevOps jobs, love solving API challenges, and enjoy building scalable automation systems, this is an elite-level opportunity. This is not a maintenance role, it is a strategic, high-impact Revenue Operations position where you will architect and continuously optimize the company's global CRM and sales infrastructure. Key Responsibilities Pipedrive Architecture & Management Serve as the primary system administrator for the global Pipedrive instance. Design and optimise logical, high-converting sales processes and pipeline stages. Implement complex customisations (custom fields, filters, reporting views, permissions). Conduct proactive system audits to identify inefficiencies and implement improvements without being prompted. Standardise global CRM structures while accommodating local market variations. Automations & Integrations Build and maintain advanced workflow automations within Pipedrive. Create and manage multi-step automations using Zapier and/or Make. Oversee integrations with tools such as Calendly (bookings), Aircall (VoIP), DocuSign (e-signature), and email marketing platforms. Troubleshoot API connections, resolve sync errors, and maintain data integrity. Ensure seamless data flow across the entire sales and marketing tech stack. Revenue Operations & Strategy Collaborate with country managers to tailor pipelines while preserving global reporting consistency. Own lead flow management - ensuring accurate capture, routing, and assignment of marketing leads. Build and maintain Pipedrive Insights dashboards to track KPIs, sales velocity, and conversion rates. Provide actionable insights to leadership based on CRM data. Marketing & Stakeholder Support Support email campaign setup and CRM audience segmentation. Act as the internal CRM help desk for international sales teams. Document processes through SOPs and Loom walkthroughs. Liaise with external vendors and technology partners for implementation and troubleshooting. Fully fluent in English (written and spoken). 3+ years of hands on Pipedrive administration experience. Deep understanding of CRM architecture, workflows, limitations, and best practices. Proven experience building multi step automations in Zapier (or similar platforms). Experience integrating Aircall, Calendly, DocuSign, and email marketing systems. Strong understanding of Sales Operations and scalable process design. Ability to explain technical systems clearly to non technical stakeholders in a remote environment. Bonus Skills (Nice to Have) Pipedrive Certified Expert status. German language proficiency. Advanced Zapier automation experience. Experience with email marketing integrations and CRM syncing. Basic knowledge of APIs and webhooks. Fully Remote: Work from anywhere Career Growth: Join companies in SaaS, MarTech, and B2B services Peer Community: Connect with high-performing sales professionals in our network Ongoing Support: Receive guidance from Huzzle before and after placement Tailored Compensation: Salaries vary by client and candidate preference - we'll match you with options that fit your goals
Feb 27, 2026
Full time
Job Type: Part-time (10-20 hours/week, potential to scale to full-time) Location: Remote (Must overlap with some UK business hours) About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle. About the Company Our client is a fast-scaling international organization operating across multiple countries, focused on building high-performance sales teams and optimizing revenue infrastructure. With a strong growth trajectory and an expanding global footprint, they are investing heavily in revenue operations to build a scalable, automated, and data-driven sales engine. We are seeking a Senior Revenue Operations Manager / Pipedrive Expert to take full ownership of the company's global Pipedrive ecosystem. In this remote sales operations role, you will act as the architect of the revenue engine designing high-converting sales pipelines, implementing automation, integrating key tools, and ensuring flawless CRM performance across multiple international markets. You will work at the intersection of Sales, Marketing, and Operations, serving as the internal CRM specialist and strategic advisor. If you thrive in remote RevOps jobs, love solving API challenges, and enjoy building scalable automation systems, this is an elite-level opportunity. This is not a maintenance role, it is a strategic, high-impact Revenue Operations position where you will architect and continuously optimize the company's global CRM and sales infrastructure. Key Responsibilities Pipedrive Architecture & Management Serve as the primary system administrator for the global Pipedrive instance. Design and optimise logical, high-converting sales processes and pipeline stages. Implement complex customisations (custom fields, filters, reporting views, permissions). Conduct proactive system audits to identify inefficiencies and implement improvements without being prompted. Standardise global CRM structures while accommodating local market variations. Automations & Integrations Build and maintain advanced workflow automations within Pipedrive. Create and manage multi-step automations using Zapier and/or Make. Oversee integrations with tools such as Calendly (bookings), Aircall (VoIP), DocuSign (e-signature), and email marketing platforms. Troubleshoot API connections, resolve sync errors, and maintain data integrity. Ensure seamless data flow across the entire sales and marketing tech stack. Revenue Operations & Strategy Collaborate with country managers to tailor pipelines while preserving global reporting consistency. Own lead flow management - ensuring accurate capture, routing, and assignment of marketing leads. Build and maintain Pipedrive Insights dashboards to track KPIs, sales velocity, and conversion rates. Provide actionable insights to leadership based on CRM data. Marketing & Stakeholder Support Support email campaign setup and CRM audience segmentation. Act as the internal CRM help desk for international sales teams. Document processes through SOPs and Loom walkthroughs. Liaise with external vendors and technology partners for implementation and troubleshooting. Fully fluent in English (written and spoken). 3+ years of hands on Pipedrive administration experience. Deep understanding of CRM architecture, workflows, limitations, and best practices. Proven experience building multi step automations in Zapier (or similar platforms). Experience integrating Aircall, Calendly, DocuSign, and email marketing systems. Strong understanding of Sales Operations and scalable process design. Ability to explain technical systems clearly to non technical stakeholders in a remote environment. Bonus Skills (Nice to Have) Pipedrive Certified Expert status. German language proficiency. Advanced Zapier automation experience. Experience with email marketing integrations and CRM syncing. Basic knowledge of APIs and webhooks. Fully Remote: Work from anywhere Career Growth: Join companies in SaaS, MarTech, and B2B services Peer Community: Connect with high-performing sales professionals in our network Ongoing Support: Receive guidance from Huzzle before and after placement Tailored Compensation: Salaries vary by client and candidate preference - we'll match you with options that fit your goals
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# About JLL We are JLL. We are a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.If you are looking to step up your career, JLL is the perfect professional home. At JLL, you will have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You will also make long-lasting professional connections through sharing different perspectives and be inspired by the best. We are focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Role Purpose The Energy Optimisation Manager will lead the coordination and delivery of the identified Energy Conservation Measures (ECMs) across our clients Global commercial real estate portfolio, working closely with the established Global Energy Data Management team. This position encompasses bespoke project development, group coordination and implementation, working across various client and supporting delivery teams. The Energy Optimisation Manager will take a lead role in reducing the energy consumption, costs, and carbon emissions across the organisation's sites and operations. This role combines technical analysis with strategic planning to identify efficiency opportunities, lead optimisation projects, and ensure compliance with relevant energy and environmental standards. As part of this team this professional may also be requested to undertake or assist with the delivery of technical energy and optimisation assessments across a wide range of building environments. The candidate should be able to perform these duties with limited oversight and competent knowledge of energy efficient operations of building mechanical and electrical systems, control systems, lighting systems, building envelopes, and other energy-related systems. This role will require a level of flexibility and travel both inside and outside the UK. What this job involves Key responsibilities include: The Energy Optimisation Manager's daily activities will encompass several critical areas of focus: • Business Case Development• Stakeholder Communication• Vendor Engagement and Management• Project Coordination and Planning and Delivery• M&V Tracking and ReportingTechnical Oversight: Review technical specifications and implementation plans, ensure compliance with energy efficiency standards, coordinate commissioning activities, and oversee quality assurance processes Expected Outcomes and Benefits The addition of an Energy Optimisation Manager will deliver substantial value to the client's energy efficiency program through enhanced project delivery capabilities and improved outcomes measurement. Immediate Outcomes include accelerated ECM implementation timelines, improved vendor performance and accountability, enhanced project visibility and reporting capabilities, and standardised business case development processes across regions.Medium-term Benefits encompass increased energy savings realisation rates, project implementation transparency through improved vendor management, enhanced data quality for M&V tracking, and stronger alignment between energy projects and corporate sustainability goals.Long-term Value Creation includes establishment of repeatable project delivery methodologies, development of preferred vendor networks and partnerships, creation of comprehensive project performance databases for future planning, and positioning the client as a leader in corporate energy management excellence.Collaboration with building staff (facility managers, engineers, technicians, service providers, landlord representatives) in identifying, scoping, and implementing energy efficiency improvements. Establishing a positive rapport with both JLL and client staff and management to ensure a prominent level of customer service. Every day is different, and in all these activities, we would encourage you to show your ingenuity. # Sound like you. To apply you need to be / have: Requirements - Essential Strong project management skills and an ability to prioritise and meet deadlines in a high pressure, deadline driven environments.Experience working with Commercial Real Estate (CRE) organisations, engaging with key stakeholder groups, e.g., Client contacts, facilities, operations and engineering teams, landlord and managing agents, and vendor supply chainRelevant degree is desirable and/or masters - e.g., Building Services, Mechanical, Electrical, Energy Management etc.Strong oral and written communication skills, with ability to interface seamlessly with all levels of management. Comfortable working in virtual environments with remote teams.Attention to detail and accuracy, in written, visual, and numeric work and proven project management skills.Takes initiative with limited directions and acts as a team player with ability to bring alternate points of view to the discussion and analysis.Strong analytical, organizational and time management skills.Ability to multi-task and effectively organize responsibilities with sound project management and leadership skills. Requirements - Desirable 5+ years of experience with energy auditing, commissioning, retro commissioning, energy management, performance contracting or energy engineering.Second/Multiple languages.Familiarity with sustainability related certification and benchmarking toolsAbility to travel both within the UK and throughout the EMEA region.Familiar with carbon accounting techniques. Behavioural Competencies Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture.Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive.Helps others - Builds relationships, actively collaborates, helps others succeed.Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient.Business first - Focuses on customers and clients, business/financial acumen, JLL firstInspire - Inspire others, creates vision and strategy, energizes others. What you can expect from us You will join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you Location: Remote -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how
Feb 27, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# About JLL We are JLL. We are a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.If you are looking to step up your career, JLL is the perfect professional home. At JLL, you will have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You will also make long-lasting professional connections through sharing different perspectives and be inspired by the best. We are focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Role Purpose The Energy Optimisation Manager will lead the coordination and delivery of the identified Energy Conservation Measures (ECMs) across our clients Global commercial real estate portfolio, working closely with the established Global Energy Data Management team. This position encompasses bespoke project development, group coordination and implementation, working across various client and supporting delivery teams. The Energy Optimisation Manager will take a lead role in reducing the energy consumption, costs, and carbon emissions across the organisation's sites and operations. This role combines technical analysis with strategic planning to identify efficiency opportunities, lead optimisation projects, and ensure compliance with relevant energy and environmental standards. As part of this team this professional may also be requested to undertake or assist with the delivery of technical energy and optimisation assessments across a wide range of building environments. The candidate should be able to perform these duties with limited oversight and competent knowledge of energy efficient operations of building mechanical and electrical systems, control systems, lighting systems, building envelopes, and other energy-related systems. This role will require a level of flexibility and travel both inside and outside the UK. What this job involves Key responsibilities include: The Energy Optimisation Manager's daily activities will encompass several critical areas of focus: • Business Case Development• Stakeholder Communication• Vendor Engagement and Management• Project Coordination and Planning and Delivery• M&V Tracking and ReportingTechnical Oversight: Review technical specifications and implementation plans, ensure compliance with energy efficiency standards, coordinate commissioning activities, and oversee quality assurance processes Expected Outcomes and Benefits The addition of an Energy Optimisation Manager will deliver substantial value to the client's energy efficiency program through enhanced project delivery capabilities and improved outcomes measurement. Immediate Outcomes include accelerated ECM implementation timelines, improved vendor performance and accountability, enhanced project visibility and reporting capabilities, and standardised business case development processes across regions.Medium-term Benefits encompass increased energy savings realisation rates, project implementation transparency through improved vendor management, enhanced data quality for M&V tracking, and stronger alignment between energy projects and corporate sustainability goals.Long-term Value Creation includes establishment of repeatable project delivery methodologies, development of preferred vendor networks and partnerships, creation of comprehensive project performance databases for future planning, and positioning the client as a leader in corporate energy management excellence.Collaboration with building staff (facility managers, engineers, technicians, service providers, landlord representatives) in identifying, scoping, and implementing energy efficiency improvements. Establishing a positive rapport with both JLL and client staff and management to ensure a prominent level of customer service. Every day is different, and in all these activities, we would encourage you to show your ingenuity. # Sound like you. To apply you need to be / have: Requirements - Essential Strong project management skills and an ability to prioritise and meet deadlines in a high pressure, deadline driven environments.Experience working with Commercial Real Estate (CRE) organisations, engaging with key stakeholder groups, e.g., Client contacts, facilities, operations and engineering teams, landlord and managing agents, and vendor supply chainRelevant degree is desirable and/or masters - e.g., Building Services, Mechanical, Electrical, Energy Management etc.Strong oral and written communication skills, with ability to interface seamlessly with all levels of management. Comfortable working in virtual environments with remote teams.Attention to detail and accuracy, in written, visual, and numeric work and proven project management skills.Takes initiative with limited directions and acts as a team player with ability to bring alternate points of view to the discussion and analysis.Strong analytical, organizational and time management skills.Ability to multi-task and effectively organize responsibilities with sound project management and leadership skills. Requirements - Desirable 5+ years of experience with energy auditing, commissioning, retro commissioning, energy management, performance contracting or energy engineering.Second/Multiple languages.Familiarity with sustainability related certification and benchmarking toolsAbility to travel both within the UK and throughout the EMEA region.Familiar with carbon accounting techniques. Behavioural Competencies Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture.Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive.Helps others - Builds relationships, actively collaborates, helps others succeed.Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient.Business first - Focuses on customers and clients, business/financial acumen, JLL firstInspire - Inspire others, creates vision and strategy, energizes others. What you can expect from us You will join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you Location: Remote -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth Management teams provide a range of services to HSBC customers, supporting key life events, such as saving for university fees, buying a new home to retirement; whilst protecting their family and interests for every eventuality, providing confidence and reassurance.We support every aspect of a customer's financial life, helping them to grow, manage and preserve their wealth and provide a professional service in a world of increasing complexity. This includes a greater range of financial products and solutions, and a better understanding of our customers' affairs. For us, Wealth Management is genuinely a relationship-based service. For our customers, this means a tailored approach, personalised attention and our teams working collaboratively to support their entire life journey. The main purpose of the role of Area Wealth Director is to implement the Wealth strategy and achieve the business objectives. To lead and build the HSBC customer first culture by providing coaching, mentorship, technical expertise and regulatory supervision to a team of Wealth Managers and Analysts. Responsibilities Being accountable for the team's compliance, sales quality, and Professional Standards, acting as the first line of defence to deliver principled business standards in line with all regulatory requirements To influence Partners to maximise Wealth opportunities, with customers being serviced by appropriate advisors in line with the Bank's strategy To manage performance, give timely, specific corrective feedback to improve poor performance and motivational feedback to recognise good performance; assessing the strengths and development needs of others and plan development activities and gain dedication to change Delivering needs-based solutions seeing opportunities and being able to support the time in delivery holistic financial planning for the needs of the clients Manage collaborators - develop and maintain effective relationships with both team members and stakeholders outside of team Qualifications You must be QCF Level 4 qualified with an appropriate qualification that allows advice giving (FCA Activity 4) Candidates must currently be holding Competent Adviser Status (CAS) under onshore UK FCA jurisdiction (i.e. does not include the Channel Islands and Isle of Man) at the point of entering role. If you are currently a Competent Supervisor, you must previously have held Competent Adviser Status (CAS) with the last 5 years and have an unbroken record of assessment and CPD (to maintain that competency) Be able to demonstrate external market awareness to keep up to date with changes in the market conditions, to ensure effective conversations with their team and both internal and external customers in developing and maintaining business Standards Require an understanding of conduct risks and HSBC business standards, allowing you to successfully attain and maintain Professional Standards Have expert knowledge in holistic financial planning and wealth products Be able to encourage others to value the customer and deliver a high quality of service Understand the Wealth & Premier proposition both in terms of servicing and products, and ensures the principles are applied consistently by the team when delivering needs-based solutions Opening up a world of opportunity WM2025 Diversity and Inclusion Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Feb 27, 2026
Full time
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth Management teams provide a range of services to HSBC customers, supporting key life events, such as saving for university fees, buying a new home to retirement; whilst protecting their family and interests for every eventuality, providing confidence and reassurance.We support every aspect of a customer's financial life, helping them to grow, manage and preserve their wealth and provide a professional service in a world of increasing complexity. This includes a greater range of financial products and solutions, and a better understanding of our customers' affairs. For us, Wealth Management is genuinely a relationship-based service. For our customers, this means a tailored approach, personalised attention and our teams working collaboratively to support their entire life journey. The main purpose of the role of Area Wealth Director is to implement the Wealth strategy and achieve the business objectives. To lead and build the HSBC customer first culture by providing coaching, mentorship, technical expertise and regulatory supervision to a team of Wealth Managers and Analysts. Responsibilities Being accountable for the team's compliance, sales quality, and Professional Standards, acting as the first line of defence to deliver principled business standards in line with all regulatory requirements To influence Partners to maximise Wealth opportunities, with customers being serviced by appropriate advisors in line with the Bank's strategy To manage performance, give timely, specific corrective feedback to improve poor performance and motivational feedback to recognise good performance; assessing the strengths and development needs of others and plan development activities and gain dedication to change Delivering needs-based solutions seeing opportunities and being able to support the time in delivery holistic financial planning for the needs of the clients Manage collaborators - develop and maintain effective relationships with both team members and stakeholders outside of team Qualifications You must be QCF Level 4 qualified with an appropriate qualification that allows advice giving (FCA Activity 4) Candidates must currently be holding Competent Adviser Status (CAS) under onshore UK FCA jurisdiction (i.e. does not include the Channel Islands and Isle of Man) at the point of entering role. If you are currently a Competent Supervisor, you must previously have held Competent Adviser Status (CAS) with the last 5 years and have an unbroken record of assessment and CPD (to maintain that competency) Be able to demonstrate external market awareness to keep up to date with changes in the market conditions, to ensure effective conversations with their team and both internal and external customers in developing and maintaining business Standards Require an understanding of conduct risks and HSBC business standards, allowing you to successfully attain and maintain Professional Standards Have expert knowledge in holistic financial planning and wealth products Be able to encourage others to value the customer and deliver a high quality of service Understand the Wealth & Premier proposition both in terms of servicing and products, and ensures the principles are applied consistently by the team when delivering needs-based solutions Opening up a world of opportunity WM2025 Diversity and Inclusion Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Location Europe Employment Type Full time Location Type Remote Department GTM At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. We are an equal opportunity employer and remote only company. At this time, we can only support hiring within EU time zones for this role. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work life balance Competitive salary and equity Employee friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Work remotely, no commuting to the office Paid co working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements) Learn how we think and work A story about our mission: Read Me How we work: Designing remote work at Linear Our CEO and co founder, Karri at 20VC: How to Grow Capital Efficiently in a World of BS Growth Make an Org Chart You Want to Ship - Advice from Linear on How Heirloom Tomatoes Should Inspire Team Design Building our teams: Why and how we do work trials at Linear A video series: Conversations on Quality Read about our recent Series C Fundraise and Giving our team liquidity
Feb 27, 2026
Full time
Location Europe Employment Type Full time Location Type Remote Department GTM At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. We are an equal opportunity employer and remote only company. At this time, we can only support hiring within EU time zones for this role. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work life balance Competitive salary and equity Employee friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Work remotely, no commuting to the office Paid co working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements) Learn how we think and work A story about our mission: Read Me How we work: Designing remote work at Linear Our CEO and co founder, Karri at 20VC: How to Grow Capital Efficiently in a World of BS Growth Make an Org Chart You Want to Ship - Advice from Linear on How Heirloom Tomatoes Should Inspire Team Design Building our teams: Why and how we do work trials at Linear A video series: Conversations on Quality Read about our recent Series C Fundraise and Giving our team liquidity
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Feb 26, 2026
Full time
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Senior Policy Advisor (Climate) Job reference: REQ000942 £43,851pa + excellent benefits Woking, Surrey GU21 4LL / Hybrid Working Hybrid working: Minimum 40% in person collaboration per month About the role We're excited to be recruiting a Senior Policy Advisor to help shape WWF-UK's climate policy work and support the transition to a net zero, nature-positive economy. Working within the Policy Directorate's Climate team, this role sits at the intersection of science, advocacy and political delivery. You'll design and develop ambitious policy solutions that can scale in the UK and influence action globally, helping ensure climate action works for people, nature and the wider economy. You'll contribute to developing policy frameworks that support the net zero transition across areas such as governance, power, heat, home decarbonisation, agriculture and land use. The role involves building strong evidence, engaging with government, business and civil society stakeholders, and positioning WWF-UK as a trusted, authoritative voice during a period of evolving political debate on climate action. This is an opportunity to combine deep policy thinking with practical influencing, working collaboratively across WWF-UK teams and the global network to turn ideas into meaningful change. Skills and experience You'll bring the following skills and experience to succeed in this role: Essential Strong experience in public policy development, with a focus on climate, net zero or environmental policy In-depth knowledge of climate policy and at least one related area such as energy, home decarbonisation, finance, agriculture, land use or biodiversity Strong understanding of how policy is shaped and influenced within political and governmental contexts Experience building and influencing relationships with senior stakeholders across government, business or civil society Proven ability to use research and evidence to develop practical policy solutions and recommendations Excellent analytical thinking and clear, persuasive written and verbal communication skills Ability to manage complex programmes of work and collaborate across multiple teams and partners Experience producing policy briefings, reports or technical content for varied audiences Desirable Experience working across UK nations or in an international policy context Experience contributing to fundraising proposals or partnership development Budget, grant or project management experience What we offer We believe in rewarding our team with more than just a salary. Here's what you can expect: Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays Flexible working options, to support your work life balance 7.5% employer contribution to pension, rising to 10% with employee contribution Learning and development opportunities to help you grow Regular wellbeing initiatives to support your health and happiness. This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we're unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK. This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you'll hot desk among trees and gardens. About WWF-UK We're a global conservation charity with millions of supporters and hundreds of projects around the world. At WWF-UK, we're bringing our world back to life. Protecting what's left isn't enough. We're racing to restore nature and prevent catastrophic climate change. And it's a race we can win with everyone's help. We're courageous, passionate, and driven by science. For more than 60 years we've been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with. How to apply Click the link to apply via our website. You'll be asked to complete an application form and upload your CV and a supporting statement that tells us why you'll be a great addition to WWF-UK. Our Diversity Promise to You At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself. We don't do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way. We're proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities. So, if there's anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website. Safeguarding Commitment Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent. We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting. If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.
Feb 26, 2026
Full time
Senior Policy Advisor (Climate) Job reference: REQ000942 £43,851pa + excellent benefits Woking, Surrey GU21 4LL / Hybrid Working Hybrid working: Minimum 40% in person collaboration per month About the role We're excited to be recruiting a Senior Policy Advisor to help shape WWF-UK's climate policy work and support the transition to a net zero, nature-positive economy. Working within the Policy Directorate's Climate team, this role sits at the intersection of science, advocacy and political delivery. You'll design and develop ambitious policy solutions that can scale in the UK and influence action globally, helping ensure climate action works for people, nature and the wider economy. You'll contribute to developing policy frameworks that support the net zero transition across areas such as governance, power, heat, home decarbonisation, agriculture and land use. The role involves building strong evidence, engaging with government, business and civil society stakeholders, and positioning WWF-UK as a trusted, authoritative voice during a period of evolving political debate on climate action. This is an opportunity to combine deep policy thinking with practical influencing, working collaboratively across WWF-UK teams and the global network to turn ideas into meaningful change. Skills and experience You'll bring the following skills and experience to succeed in this role: Essential Strong experience in public policy development, with a focus on climate, net zero or environmental policy In-depth knowledge of climate policy and at least one related area such as energy, home decarbonisation, finance, agriculture, land use or biodiversity Strong understanding of how policy is shaped and influenced within political and governmental contexts Experience building and influencing relationships with senior stakeholders across government, business or civil society Proven ability to use research and evidence to develop practical policy solutions and recommendations Excellent analytical thinking and clear, persuasive written and verbal communication skills Ability to manage complex programmes of work and collaborate across multiple teams and partners Experience producing policy briefings, reports or technical content for varied audiences Desirable Experience working across UK nations or in an international policy context Experience contributing to fundraising proposals or partnership development Budget, grant or project management experience What we offer We believe in rewarding our team with more than just a salary. Here's what you can expect: Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays Flexible working options, to support your work life balance 7.5% employer contribution to pension, rising to 10% with employee contribution Learning and development opportunities to help you grow Regular wellbeing initiatives to support your health and happiness. This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we're unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK. This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you'll hot desk among trees and gardens. About WWF-UK We're a global conservation charity with millions of supporters and hundreds of projects around the world. At WWF-UK, we're bringing our world back to life. Protecting what's left isn't enough. We're racing to restore nature and prevent catastrophic climate change. And it's a race we can win with everyone's help. We're courageous, passionate, and driven by science. For more than 60 years we've been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with. How to apply Click the link to apply via our website. You'll be asked to complete an application form and upload your CV and a supporting statement that tells us why you'll be a great addition to WWF-UK. Our Diversity Promise to You At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself. We don't do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way. We're proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities. So, if there's anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website. Safeguarding Commitment Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent. We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting. If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.
Get Staffed Online Recruitment Limited
Ipswich, Suffolk
Sales Executive Location: Hybrid Remote / Once a month in the Needham Market office (IP6) Job Type: Permanent Salary: Competitive + Commission Scheme The Role Our client is looking for a talented and driven individual to contribute to their continued growth and success. Working alongside the technical sales team, you ll play a vital role in guiding clients through their purchasing journey, from initial enquiry to post-sale follow-up, ensuring they receive accurate advice, timely support and a high standard of service. This is an excellent opportunity for someone with strong communication skills and a passion for customer service. Key Responsibilities: Provide end-to-end sales support, from pre-sales consultation to post-sales communication. Respond promptly and professionally to sales enquiries via phone and email. Collaborate with the technical team to recommend products that meet client requirements in terms of performance, price, and availability. Build and maintain strong relationships with clients by understanding their business needs. Represent the company at trade shows, conferences, and marketing events when required. What They re Looking For Essential Skills and Attributes: Excellent attention to detail. Clear, articulate communication skills (both written and verbal). A methodical approach to problem-solving. Ability to work independently and as part of a focused team. Desirable Experience: Previous experience in telesales, customer service or sales support roles (both outbound and inbound). Familiarity with helpdesk or CRM software platforms. Interest or experience in wireless networking and technology (not essential full training and vendor certifications can be provided if needed). Why Join Our Client: Be part of a fast-growing business with a strong reputation in the industry. Supporting and collaborative team culture. 25 Days annual leave + bank holidays. Pension Contributions. Service Commission model. If you have experience as a Sales Representative, Sales Associate, Sales Advisor, Sales Consultant, Sales Engineer, Customer Success Manager or Account Manager, our client would love to hear from you.
Feb 25, 2026
Full time
Sales Executive Location: Hybrid Remote / Once a month in the Needham Market office (IP6) Job Type: Permanent Salary: Competitive + Commission Scheme The Role Our client is looking for a talented and driven individual to contribute to their continued growth and success. Working alongside the technical sales team, you ll play a vital role in guiding clients through their purchasing journey, from initial enquiry to post-sale follow-up, ensuring they receive accurate advice, timely support and a high standard of service. This is an excellent opportunity for someone with strong communication skills and a passion for customer service. Key Responsibilities: Provide end-to-end sales support, from pre-sales consultation to post-sales communication. Respond promptly and professionally to sales enquiries via phone and email. Collaborate with the technical team to recommend products that meet client requirements in terms of performance, price, and availability. Build and maintain strong relationships with clients by understanding their business needs. Represent the company at trade shows, conferences, and marketing events when required. What They re Looking For Essential Skills and Attributes: Excellent attention to detail. Clear, articulate communication skills (both written and verbal). A methodical approach to problem-solving. Ability to work independently and as part of a focused team. Desirable Experience: Previous experience in telesales, customer service or sales support roles (both outbound and inbound). Familiarity with helpdesk or CRM software platforms. Interest or experience in wireless networking and technology (not essential full training and vendor certifications can be provided if needed). Why Join Our Client: Be part of a fast-growing business with a strong reputation in the industry. Supporting and collaborative team culture. 25 Days annual leave + bank holidays. Pension Contributions. Service Commission model. If you have experience as a Sales Representative, Sales Associate, Sales Advisor, Sales Consultant, Sales Engineer, Customer Success Manager or Account Manager, our client would love to hear from you.
Job Title: Customer Support Advisor Location: Pencoed, Bridgend, South Wales Salary: 26,000 - 28,000 per annum Job Type: Full-time / Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with contact centre background - preferably with some experience within the IT/Telecoms sector or a Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triaging their calls. You will gather details and ensure the technicians available have good details from which to resolve the customer's query. Responsibilities: Answering the phone to inbound calls from customers quickly in polite, friendly, and professional manner. Demonstrate accountability and empathy, and understand the customers query to assess impact and urgency. Asking relevant questions to help determine the customer's needs. Take note of customer's complaints if they arise; listen, understand, and resolve where possible. Log clear and detailed tickets to ensure technicians can get to work straight away on customer queries. Attempt basic troubleshooting where appropriate, while managing call queues and ticket volumes. Setting expectations for the customer as to when their query will be reviewed and resolved. Ensuring the customer is kept updated where issues require ongoing attention. Escalating matters of an urgent nature to the relevant IT and Telecoms specialists. Communicate clearly and effectively with customers, colleagues, and management to ensure customer satisfaction. Identify opportunities to improve customer service processes with the objective to deliver World Class Service. What we're looking for: Have strong verbal and written communication. Customer service experience is essential, ideally from a contact centre background with an interest in IT and Telecoms. Comfortable using CRMs to log customer queries in a detailed manner. The ability to work quickly, calmly and accurately under pressure. Keep high standards of customer service at all times while responding to high call volumes. Benefits: Competitive salary of 26,000 - 28,000 (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Collaborative and supportive work environment. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Customer Services Executive, Customer Service Representative, IT Customer Support, Telecoms Client Services, IT Customer Service Executive, Customer Assistant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support may also be considered for this role.
Feb 25, 2026
Full time
Job Title: Customer Support Advisor Location: Pencoed, Bridgend, South Wales Salary: 26,000 - 28,000 per annum Job Type: Full-time / Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with contact centre background - preferably with some experience within the IT/Telecoms sector or a Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triaging their calls. You will gather details and ensure the technicians available have good details from which to resolve the customer's query. Responsibilities: Answering the phone to inbound calls from customers quickly in polite, friendly, and professional manner. Demonstrate accountability and empathy, and understand the customers query to assess impact and urgency. Asking relevant questions to help determine the customer's needs. Take note of customer's complaints if they arise; listen, understand, and resolve where possible. Log clear and detailed tickets to ensure technicians can get to work straight away on customer queries. Attempt basic troubleshooting where appropriate, while managing call queues and ticket volumes. Setting expectations for the customer as to when their query will be reviewed and resolved. Ensuring the customer is kept updated where issues require ongoing attention. Escalating matters of an urgent nature to the relevant IT and Telecoms specialists. Communicate clearly and effectively with customers, colleagues, and management to ensure customer satisfaction. Identify opportunities to improve customer service processes with the objective to deliver World Class Service. What we're looking for: Have strong verbal and written communication. Customer service experience is essential, ideally from a contact centre background with an interest in IT and Telecoms. Comfortable using CRMs to log customer queries in a detailed manner. The ability to work quickly, calmly and accurately under pressure. Keep high standards of customer service at all times while responding to high call volumes. Benefits: Competitive salary of 26,000 - 28,000 (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Collaborative and supportive work environment. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Customer Services Executive, Customer Service Representative, IT Customer Support, Telecoms Client Services, IT Customer Service Executive, Customer Assistant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support may also be considered for this role.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest-value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent-building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self-motivated, adaptable, and curious team player with a high level of self-efficacy. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Feb 24, 2026
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest-value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent-building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self-motivated, adaptable, and curious team player with a high level of self-efficacy. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Strategic Customer Success Manager - French Speaking London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest-value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent-building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self-motivated, adaptable, and curious team player with a high level of self-efficacy. Fluent French We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Feb 24, 2026
Full time
Strategic Customer Success Manager - French Speaking London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest-value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent-building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self-motivated, adaptable, and curious team player with a high level of self-efficacy. Fluent French We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.
Oct 02, 2025
Full time
Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.
