136 jobs found

Income Maximisation Officer Lambeth Contract £164.59 per day Our client is seeking an experienced Income Maximisation Officer Office based. To provide an efficient empty property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores, and converted laundry spaces, to minimise turnaround times and maximise income. To maintain waiting lists for non-residential units. To manage and monitor the parking enforcement contractor and the performance of the contractors and handypersons repairing garages, sheds, etc. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs Key Accountabilities To process empty homes through the voids and lettings process including arranging and undertaking viewings with prospective tenants, conducting sign ups and diarising new tenant visits for Neighbourhood Housing Officers To let non-residential units in line with process. This will include units such as sheds, allocated parking bays and cycle storage Respond to correspondence, complaints, members enquiries, Freedom of Information and Subject Access Requests which are within the post holder s responsibility and make suggestions for improving service delivery Provide assistance, advice and information to residents on the full range of Income Maximisation services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met. Update management information systems, waiting lists and databases with, for example, data relating to customer information and audits. To liaise with Tenants & Residents Associations, residents, and other agencies to ensure resolution of problems that arise in relation to the parking issues and parking contracts managed by Housing Services. To provide advice and information as required regarding tenancy issues and make necessary tenancy changes to the data base and provide timely and accurate monitoring reports. To action to repossess non-residential assets where customers have failed to clear the debt or make repayment arrangements. Coordinating property site attendance visits with external security contractors to allow Surveyor and Contractor access. Ensure compliance with housing policies, regulations, and legal requirements -Collating compliance documents for a prompt tenancy sign up. Performance Management Contribute to the successful delivery of all KPIs within the Housing Management Officer remit Be aware of Lambeth Council s overall aims of objectives Policies and procedures Adhere to policies and procedures Finances and budgets To be mindful of the financial context within which we work and to contribute to the provision of a cost-effective service General To work flexibly in undertaking the duties and responsibilities of this job and participate as required in multi-disciplinary cross-department and cross-organisational groups and task teams. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes, amongst others; Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling. To make a contribution, appropriate to the post for tackling racism and promoting good race, ethnic and community relations To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service Office-based with regular property visits and inspections. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Senior Maintenance Officer - Reactive Repairs & Voids Glasgow 46,728 (DOE - some flexibility) 35 hours per week Mostly office-based 1 day WFH We are currently working with a well-established Housing Association in Glasgow who are seeking an experienced Senior Maintenance Officer to support their reactive repairs and voids service on a temporary basis (minimum 8 weeks, with potential to extend). This is a key operational role focused on ensuring high-quality service delivery, strong contractor performance, and excellent customer experience. The Role You will play a central role in managing the day-to-day delivery of the reactive maintenance service, supporting tenants, contractors, and internal teams to ensure repairs and voids are handled efficiently, compliantly, and to a high standard. Key responsibilities include: Repairs and voids administration and coordination Contractor performance monitoring and compliance checks Handling customer complaints and resolutions Budget monitoring, accruals, and financial processing Invoice processing and value-for-money checks KPI tracking and service performance reporting Strong customer service and call handling Ensuring compliance with procurement, health & safety, and CDM regulations Supporting or leading on Scottish Government grant-funded works (desirable) Working Pattern 35 hours per week with a 1-hour lunch: Monday: 9am-5pm Tuesday: 9am-6pm Wednesday: 9am-5pm Thursday: 9am-5pm Friday: 9am-4pm This is primarily an office-based role , with scope for 1 day working from home per week and ad hoc flexibility where needed. Start and finish times can be slightly flexed to support commuting. About You You will ideally have experience working within housing, local authority, or social housing maintenance environments and be confident in managing a busy, customer-facing repairs service. You'll be: Highly organised and process-driven Confident working with contractors and stakeholders Strong on compliance, reporting, and service delivery Comfortable handling complaints and escalations Financially aware with experience reviewing invoices and budgets Apply today or Call Laura on (phone number removed) RG Setsquare is acting as an Employment Business in relation to this vacancy.

Homeowner Services Officer Location: Bracknell (hybrid working, with Monday and Friday at home) Salary: £36,980 per annum plus fantastic benefits Contract: Permanent, full-time Monday to Friday Our client, a leading housing provider, is seeking an experienced Homeowner Services Officer to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared-ownership customers are responsive, professional, and customer-focused. You will provide a comprehensive management service across the leasehold and shared-ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management. Key Responsibilities Manage a wide portfolio, taking full responsibility for all aspects of leasehold management. Provide specialist advice on lease covenants, subletting, alterations, and lease variations. Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities. Support the Leasehold Admin Officer with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary. Support Section 20 and QLTA consultations and manage responses. Optimise income by setting and scrutinising service charges, recovering arrears, and managing major work recharges. Represent our client at the First-Tier Tribunal to defend leasehold challenges or present cases for determination. Audit repair, management fee, and service charge costs in collaboration with the Finance Service Charge team. Work closely with residents' associations on estate improvements, account queries, and planned maintenance programmes. Investigate subletting fraud in line with procedures and ensure all appropriate actions are taken. Resolve complaints and enquiries promptly and effectively. Skills & Experience Proven knowledge and experience in leasehold management for leasehold and shared-ownership customers. CIH or RPM qualification (or willingness to work toward one). Strong understanding of the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act, and their application to residential leaseholders. Hands-on experience applying leasehold law in assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges. Ability to analyse and interpret lease covenants and apply health & safety legislation relevant to neighbourhood management. Skilled in handling difficult, sensitive, and challenging situations with professionalism and tact. Why Join Our Client This is an opportunity to work with a respected housing organisation that values expertise, professionalism, and customer care. You'll be part of a supportive team and have the chance to make a direct impact on the lives of homeowners and shared-ownership residents. How to Apply If you have the skills, experience, and drive to excel in this role, we'd love to hear from you on (phone number removed)/email your CV to (url removed).

Are you passionate about preventing homelessness and making a tangible difference in people's lives? Do you believe in delivering housing services with empathy, integrity, and a focus on the individual? We're looking for a committed and experienced Inquiries and Decisions Officer to join a local authority in North London, supporting vulnerable residents with housing solutions that put compassion and customer care first. As an Inquiries and Decisions Officer, you will be at the heart of the homelessness prevention agenda, delivering clear, lawful, and empathetic decisions under the Homelessness Reduction Act 2017. Your role will involve managing and progressing applications-particularly those in existing backlog-by carrying out detailed assessments, making legally sound decisions, and ensuring every applicant feels supported and informed throughout the process. You will take a trauma-informed approach to your work, recognising the impact of trauma and adversity on individuals and adapting your communication and service delivery accordingly. With a clear focus on safeguarding, you'll work closely with internal services like Children's and Adult Social Care, as well as external partners such as hospitals, probation services, and voluntary organisations. Key Responsibilities: Conduct homelessness inquiries and make main duty decisions for both singles and families. Help reduce the Council's backlog of homeless applications through timely and robust casework. Build and maintain effective working relationships across council departments and with external stakeholders. Attend case conferences and multi-agency meetings to advocate and advise on housing duties. Identify safeguarding risks and make appropriate referrals to support services. Support rough sleepers, survivors of domestic abuse, care leavers, asylum seekers, LGBTQ+ residents and other vulnerable groups. Prepare detailed responses to complaints, Councillor enquiries, and LGSCO investigations. Make onward referrals and ensure joined-up support for every applicant. Carry out occasional home visits as part of your investigative duties. What We're Looking For: Strong working knowledge of homelessness legislation (especially HRA 2017). Experience making formal homelessness decisions in a local authority setting. Excellent communication, time management, and organisational skills. Empathy, resilience, and a person-centred mindset. Commitment to delivering services that are inclusive, accessible, and trauma-informed. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Officer Covering Rushden - Hybrid £37,400 per annum + car allowance Full Time, Permanent People come first here. As a Housing Officer at Amplius, you'll build strong relationships with residents, show up consistently in your neighbourhoods and treat every situation with fairness and respect. You'll work in it together with colleagues and partners, take responsibility for doing the right thing, and stay focused on making homes and estates places people feel proud of. If you're driven to make a real difference and want a role where your values matter as much as your experience. Help shape neighbourhoods, where people are proud to call home. Salary: £37,400 per annum + car allowance Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 9am - 5:15pm) Location: Hybrid - working 1 day per week from our Rushden office. You will also be expected to spend time on patch. Snapshot of your role This is what your day will look like as our Housing Officer: Work alongside the Allocations Team and Empty Homes Team to support all new lettings completing pre-tenancy interviews and viewings ensuring that key performance indicators in respect of re-let times and void loss are achieved and exceeded. Effectively manage starter tenancies in accordance with Amplius' policy and procedure; complete new tenant visits to ensure the customer has moved in and is complying with the terms of their tenancy. If necessary, engage with our Community Safety Team to initiate legal action for any breaches of tenancy, attending court and evictions as required. Be the lead in respect of managing and reviewing complaints of neighbourhood management issues, property condition and hoarding in accordance with Amplius' policy and procedure and working alongside the Community Safety Team where needed. Work with internal and external partners to identify areas of neighbourhood and estate improvement and regeneration. To ensure that potential safeguarding issues involving both adults and children are identified and managed in partnership with other agencies. To support tenants who have suffered domestic abuse, working proactively with other agencies to advise and protect victims. What we're looking for To thrive in our Housing Officer role, you'll need: Knowledge of Housing Law and experience of practical application of legislation and legal processes. Ability to demonstrate effective partnership working that has yielded successful results for both the business and customer(s). Can prioritise workloads and is able to meet set deadlines. A good working knowledge of IT applications such as Word, Excel, email and Microsoft Outlook Able to work on own initiative and as a flexible team member, willing to support colleagues and take on varied tasks. A full UK driving license is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing date: 12th February 2026 Interviews: 24th February 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Have questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums!

Housing Complaints Officer (Hybrid - West London) Rate: 28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 experienced at least but stage 2 preferred Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Resident Liaison Officer Location: Finsbury Park Pay Rate: £19.05 per hour Contract Type: Ongoing / Temporary (via agency) Sector: Social Housing Repairs & Maintenance We are currently recruiting for an experienced Resident Liaison Officer (RLO) on behalf of a well-established, large repairs contractor working within the social housing sector. This is an excellent opportunity to join a busy contract based in Finsbury Park, supporting planned and reactive maintenance works. The Role As a Resident Liaison Officer, you will act as the key point of contact between residents, the contractor, and internal teams, ensuring a smooth customer journey throughout repair and maintenance works. Key Responsibilities Act as the primary liaison between residents and site teams Keep residents informed of works schedules, progress, and any changes Manage resident expectations and resolve queries or complaints professionally Carry out home visits and attend site meetings where required Ensure high levels of customer satisfaction are maintained at all times Work closely with site managers, subcontractors, and client representatives Maintain accurate records and reports relating to resident communications Requirements Previous experience as a Resident Liaison Officer within social housing or construction Strong communication and interpersonal skills Ability to handle complaints and sensitive situations calmly and effectively Good organisational and time management skills Confident using IT systems for reporting and record-keeping Full UK driving licence preferred (depending on site requirements) What s on Offer Competitive pay rate of £19.05 per hour Ongoing work with a reputable repairs contractor Support from a dedicated recruitment agency Opportunity to work on a high-profile social housing contract If you are an experienced Resident Liaison Officer looking for your next role in Finsbury Park, we would love to hear from you. Apply now to be considered or contact us for further details.

Housing Officer / Neighbourhood Manager This is an excellent opportunity for a community-focused housing professional to support residents, manage neighbourhood standards, and deliver high-quality tenancy and estate management services across a varied local portfolio. If you've also worked in the following roles, we'd also like to hear from you: Estate Officer, Community Officer, Tenancy Officer, Housing Management Officer, Housing Manager, Tenancy Manager, Safer Neighbourhoods Manager, Resident Engagement Lead. This is officially known within the organisation as a Neighbourhood Manager PLEASE NOTE: You will need a Full Driving Licence and your own Vehicle SALARY: £ 34,800 per annum FTE (£17,400 Actual Salary for 17.5 Hours per Week) + Benefits LOCATION: Hybrid Working / Oxford (OX4) JOB TYPE: 11 months Fixed Term Part-Time, Contract WORKING HOURS: 17.5 Hours per Week JOB OVERVIEW We have a fantastic new job opportunity for a Housing Officer / Neighbourhood Manager to play a key role in supporting residents and maintaining safe, well-managed communities. As a Housing Officer / Neighbourhood Manager, you will act as a visible point of contact for residents, ensuring neighbourhood standards are upheld while responding effectively to tenancy-related issues and concerns. The Housing Officer / Neighbourhood Manager will work closely with internal teams and external partners to address building safety, estate management, and safeguarding matters, helping residents feel supported, secure, and listened to. This role offers a rewarding opportunity to make a meaningful difference within local communities while working in a varied, people-focused environment. DUTIES Your duties as the Housing Officer / Neighbourhood Manager include: Estate and Property Inspections: Carrying out regular inspections to maintain safety, cleanliness, and neighbourhood standards Tenancy Management Support: Managing tenancy-related issues including noise complaints, disputes, and antisocial behaviour Resident Engagement: Building positive relationships with residents through clear communication and responsive support Safeguarding and Vulnerability Support: Identifying and supporting vulnerable residents, escalating concerns where required Building Safety Liaison: Working with internal teams and contractors to address repairs, compliance, and safety matters Partnership Working: Collaborating with external agencies and local partners to resolve community issues Feedback and Service Improvement: Gathering resident feedback to help improve service delivery and satisfaction Representation and Advocacy: Attending meetings, supporting legal processes, and representing the organisation when required CANDIDATE REQUIREMENTS Driving Licence and Vehicle: A full driving licence and access to your own vehicle Housing or Community Experience: Previous experience in housing, neighbourhood management, or a similar people-focused role Safeguarding Awareness: An understanding of safeguarding principles and supporting vulnerable individuals Communication Skills: Strong interpersonal skills with the ability to build trust and manage sensitive situations Organisation and Time Management: Ability to manage multiple priorities in a fast-paced environment IT Skills: Confidence using systems such as Outlook, Word, Excel, and learning new digital tools Problem Solving: A proactive and practical approach to resolving issues effectively BENEFITS 25 days' holiday pro rata plus Bank Holidays Up to 8% contributory pension Annual health and lifestyle allowance of up to £300 for you and your family This role requires a DBS check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%. NO AGENCIES PLEASE APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14345 Part-Time, Fixed Term Contract Jobs, Careers and Vacancies. Find a new job and work in Oxford, Oxfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD-IN-SPJ

Local Authority Housing Homelessness Enquiries and Decision Officer, North London Pay rate to £31.09 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Local Authority Homelessness Enquiries and Decision Officer in North London. You will need to have To promote the spirit of the Homelessness Reduction Act 2017 and prevention of homelessness every day of your work. Responsibility for the assessment, enquiries and main duty decisions (singles and families) with particular reference to assisting people under the relevant homelessness legislation and informing them of the Council's decision in relation to their application. To specifically assist with pre-existing applications to clear the homeless decisions backlog. To participate and contribute to relevant case conferences with internal council services (eg. Adult Social Care, Childrens Services, MARAC, DSM, hospitals etc) and provide advice on matters related to homelessness. To support Council initiatives for complex and vulnerable persons for eg. Rough sleepers, asylum seekers/refugees, victims/survivors of domestic abuse. LGBTQ+, care leavers etc. To ensure responsibilities with regard to the safeguarding of adults and children at risk are met at all times and promotes the council's safeguarding work. Responsibility in delivering a co-ordinated approach to inquiries and decisions for families and vulnerable persons through developing and maintaining effective working relationships with other Council teams (within Housing Needs and Strategy), services and external agencies. To ensure effective implementation an adherence to processes and protocols with Social Services, for effective liaison and for discharging statutory joint obligations and duties. To be alert the possibility of housing fraud and work in conjunction with the council's Housing Investigation team to prevent fraud. To make onward referrals to the relevant support agencies, public sector bodies and voluntary sector organisations. To support the Homeless Assessment Manager with the provision of detailed information in response to Councillor enquiries, complaints and Local Government and Social Care Ombudsman (LGSCO) enquiries. You will need to have experience in a similar role in a Local Authority Housing setting. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.

The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.

Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office Contract Type: Permanent Hours: 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle.The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-

I am delighted to be supporting a reputable housing provider with the appointment of a pivotal role at the heart of customer accountability and service recovery for a temporary complaints officer. This position plays a vital role in providing assurance to residents, ensuring that concerns, enquiries, and feedback are managed with professionalism, fairness, and clarity, while directly contributing to resident confidence, service improvement, and organisational learning.You will take full ownership of complaint cases from initial receipt through to final resolution, delivering timely, well-evidenced responses that meet regulatory expectations. Working across services, you will help challenge inconsistencies, remove barriers to resolution, and ensure outcomes are meaningful, proportionate, and focused on genuine service improvement rather than process alone. Working Pattern: Hybrid Rate: 22-24 PAYE 29-31 Umbrella Availability: Immediate Responsibilities Taking end-to-end ownership of complaints and enquiries ensuring each case is handled proportionately, consistently, and in line with recognised complaint-handling standards and codes of practice. Drafting clear, well-reasoned responses that are accurate, evidence-based, and reflective of a fair investigative process, ensuring residents feel heard and outcomes are clearly explained. Conducting in-depth investigations into complex or multi-service cases, identifying root causes and coordinating corrective actions across teams and external contractors. Preventing escalation by resolving issues at the earliest possible stage, using sound judgement, negotiation skills, and a solutions-focused approach. Acting as a liaison point for Ombudsman correspondence, Members' enquiries, Freedom of Information requests, and Subject Access Requests, ensuring information is collated accurately and within required timescales. Tracking actions arising from complaints through to completion, monitoring remedial works and service fixes to ensure commitments are delivered and residents are satisfied with outcomes. Working closely with managers and front line teams to embed best practice in complaint handling, improve response quality, and strengthen organisational capability. Maintaining professional, transparent, and constructive communication with residents throughout the process, reinforcing trust in the organisation's approach to accountability and resolution. Exercising delegated authority to assess and award compensation in line with approved policies, ensuring decisions are fair, justified, and clearly communicated. Ensuring all actions and recommendations align with organisational commitments to sustainability, responsible decision-making, and long-term service resilience. What You Will Bring Proven experience handling complaints or complex customer cases, ideally within housing, public services, or a regulated environment. Confidence working with diverse communities and an ability to adapt communication style to achieve resolution and build trust. Strong case management skills, with the ability to balance competing priorities and manage a high-volume , varied caseload effectively. Excellent written and verbal communication skills, with the ability to explain complex issues clearly and persuasively. Experience maintaining accurate records and using case management systems, spreadsheets, or databases to track progress and outcomes. A calm, analytical approach to problem-solving, with the confidence to challenge constructively and influence outcomes across teams. A genuine commitment to learning, continuous improvement, and developing best practice in customer resolution. This opportunity would suit someone who brings empathy alongside structure, balances investigative rigour with diplomacy, and demonstrates resilience, sound judgement, and strong attention to detail in a fast-paced environment. Apply now for the Complaints Officer role and don't miss out on this fantastic opportunity to make a real difference within a customer-focused housing service.

We are looking for a Housing Officer to join on a minimum 6 week temporary role within the property sector in Warrington. The role involves managing housing services, ensuring client satisfaction, and maintaining smooth operations. Client Details This role is with a small-sized organisation operating within the property industry. The company is focused on delivering excellent housing services and maintaining high standards for its tenants. Description Manage day-to-day housing services and tenant enquiries. Ensure properties comply with all relevant housing regulations and standards. Oversee tenant agreements, including rent collection and tenancy renewals. Respond to tenant complaints and resolve issues promptly and professionally. Coordinate property maintenance and liaise with contractors as required. Conduct property inspections to ensure they are well-maintained and safe. Maintain accurate records and documentation related to housing operations. Support the team in achieving operational goals and objectives. Profile A successful Housing Officer should have: Previous experience in property management or a related field. Strong knowledge of housing regulations and standards. Excellent organisational and administrative skills. Proficiency in using property management systems and software. Effective communication and problem-solving abilities. A proactive and detail-oriented approach to work. Job Offer Competitive hourly rate £20-£25 GBP. Temporary opportunity within the property industry in Warrington. A chance to gain valuable experience in housing operations. If you are a dedicated Housing Officer looking for a temporary role in Warrington, we encourage you to apply.

Executive Support Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00 Pay Rate: £ 20.55 Per Hour Job Ref: OR21681 Job Opportunity Urgently required candidates with relevant experience for a role that involves providing efficient, modern, and appropriate administrative and organizational support to the Council's Senior Leadership Team. The successful candidate will work on-site at Laurence House three days per week. The main responsibilities include developing strong relationships with senior officers and colleagues across the Council, supporting Directors in managing their divisions, and collaborating with colleagues across the Chief Executive s division. The role also involves providing cover for the Executive Support Manager as required. Responsibilities include: Maintaining awareness and understanding of matters affecting the Directorate and its services. Advising Directors on key issues requiring attention. Attending meetings, taking notes, and reporting back. Using Microsoft tools to produce high-quality documentation. Maintaining diaries and planning workloads for Directors. Setting up and maintaining administrative systems for effective planning and record-keeping. Servicing meetings chaired by the Director, including preparing papers and ensuring follow-up actions. Processing Council questions, freedom of information requests, complaints, and casework. Working flexibly and providing cover for colleagues as required. Participating in the development of team priorities and objectives. Working tactfully and professionally with both internal and external contacts at all levels. Personal Specifications Must Have: Good understanding of the role and functions of local government, particularly in an inner London context. Understanding of the legal and financial framework within which local government operates. Ability to work on own initiative and manage sensitive situations. Excellent organizational skills and IT skills. Experience in managing a heavy workload and competing priorities. Experience in working and communicating with senior officers and elected Members. Awareness of and commitment to Equality of Access and Opportunity in a diverse community. Nice to Have: Awareness of quality and major service issues facing the Council. Skills to write high-quality reports and communications materials at short notice. Experience in facilitating effective communication between different people, audiences, and organizations. Positive attitude to solving complex problems and working collaboratively. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hirers to whom you do not wish your details to be disclosed.

Office Manager - Sixth Form Claires Court School, Maidenhead SL6 6AW Full-time, Term-time plus (40 weeks) 40 hours per week , Monday to Friday Occasional evening or weekend work may be required to support School events 8.00am - 4.30pm (8.30am - 5.00pm considered for the right candidate) Competitive salary dependent on experience At Claires Court , our aim is to develop boys and girls to succeed in life. We achieve this through a strong and coherent learning philosophy - the Claires Court Essentials - underpinned by our Key Values, which help develop happy young people with deep feelings of self-worth and self-belief. We are now seeking to appoint an enthusiastic, caring and highly organised Office Manager to support our Sixth Form team. The Role The Office Manager provides day-to-day organisational, administrative and foundational pastoral support to the Sixth Form and supports the smooth running of mock and public examinations . A key and rewarding element of the role is acting as the Mental Health Champion for the Sixth Form . You will work closely with the Sixth Form Leadership Team , School Secretaries, Marketing and Admissions, ensuring a high standard of communication and positive experience for students and parents. Key Responsibilities Organisation and delivery of Sixth Form events, registration days and routine activities Confidential administrative and secretarial support to the Head of Sixth Form Daily student registration and attendance monitoring Communication with parents, including producing the weekly Sixth Form Bulletin Supporting UCAS administration and student academic tracking Supporting mock and public examinations, including deputising for the Sixth Form Exams Officer when required Pastoral support for students and acting as Mental Health Champion , including promoting wellbeing and reducing stigma Liaison with Marketing and Admissions to support new student recruitment, open days and parent engagement Safeguarding administration, incident logging and complaints handling General operational responsibilities including Fire Warden duties and GDPR compliance About You You will have: Experience as a School Secretary, Office Manager or in a similar role Strong literacy, numeracy, IT and organisational skills (degree-level education or equivalent experience welcomed) The ability to empathise with -year-olds in a Sixth Form environment A genuine interest in supporting student mental health and willingness to undertake relevant training High levels of discretion, professionalism and attention to detail The ability to work collaboratively as part of a supportive and forward-thinking team What We Offer A positive, supportive working environment Friendly and professional colleagues Ongoing professional development and training opportunities The opportunity to play a meaningful role in the lives of young people Please apply today closing date of 6th February 8am Other suitable skills and experience include Office Manager, Sixth Form Administrator, School Secretary, Pastoral Support Officer, Student Support Coordinator

Inquiries and Decisions Officers Islington Contract £23.51 per hour PAYE or £31.09 per hour limited paid via umbrella company inside IR35 Our client is seeking an experienced Inquiries and Decisions Officers To place the residents at the heart of our services and to treat every resident as if we are providing a service to an important member of our family. To promote the spirit of the Homelessness Reduction Act 2017 and prevention of homelessness every day of your work. Responsibility for the assessment, enquiries and main duty decisions (singles and families) with particular reference to assisting people under the relevant homelessness legislation and informing them of the Council s decision in relation to their application. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs To specifically assist with pre-existing applications to clear the homeless decisions backlog. To operate to the highest professional customer care standards for the delivery of the homelessness service. This includes the provision of a responsive and empathetic service that places the customer at the heart of service delivery. All work undertaken should be through a trauma informed lens with the awareness that trauma and its affects can impact people differently. To participate and contribute to relevant case conferences with internal council services (eg. Adult Social Care, Childrens Services, MARAC, DSM, hospitals etc) and provide advice on matters related to homelessness. To support Council initiatives for complex and vulnerable persons for eg. Rough sleepers, asylum seekers/refugees, victims/survivors of domestic abuse. LGBTQ+, care leavers etc. To ensure responsibilities with regard to the safeguarding of adults and children at risk are met at all times and promotes the council s safeguarding work. Responsibility in delivering a co-ordinated approach to inquiries and decisions for families and vulnerable persons through developing and maintaining effective working relationships with other Council teams (within Housing Needs and Strategy), services and external agencies. To ensure effective implementation an adherence to processes and protocols with Social Services, for effective liaison and for discharging statutory joint obligations and duties. To be alert the possibility of housing fraud and work in conjunction with the council s Housing Investigation team to prevent fraud. To make onward referrals to the relevant support agencies, public sector bodies and voluntary sector organisations. To support the Homeless Assessment Manager with the provision of detailed information in response to Councillor enquiries, complaints and Local Government and Social Care Ombudsman (LGSCO) enquiries. To develop and maintain effective on-going working relationships and partnerships with other Council services and external agencies, including Registered Social Landlords, advocacy services and public bodies eg. prisons, hospitals, probation services and health services that supports the Council s objectives. This could be through attendance at meetings, training events and workshops. To ensure that the services which are provided are clear, accountable, responsive to customer/client needs and person centred. Verbal contact and written communication should be provided in plain English which takes account of any special requirements and conforms to Islington s write first time and customer service standards. To undertake periodic home visits as required as part of the enquiries process when investigating main duty applications. To undertake other duties commensurate to the grade of the post. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Customer Relations Officer Pudsey, LS28 (Maternity cover, 12-month FTC) Join our Customer Relations team as a Customer Relations Officer where you will be responsible for resolving complaints, fraud investigations and credit file queries in line with Lanterns policies, regulatory obligations and Consumer Duty. Salary: £26,910 Your benefits Taking a break: 25 days holiday rising annually to a maximum of 28 days + all public holidays. Give yourself a little extra through our holiday buy scheme and paid special leave days to mark a special celebratory event. Financial support: exclusive retail discounts, candidate referral rewards, life insurance (x 4 salary) and an annual bonus of up to 10% of salary. Saving for your future: up to 8% employer contribution to your pension pot. Your wellbeing: Wellness programs, Corporate events, Cashback healthcare plan, Employee Assistance Program, and digital GP services. Personal career growth: Ongoing training and development opportunities. Recognition: Company values awards and loyalty awards to celebrate outstanding colleagues Supporting our community: Paid volunteering days in support of our main charitable partner. What you ll be doing Reporting to the Customer Relations Team Leader, you will focus on delivering good outcomes for customers by treating them fairly, providing clear communication and addressing their needs efficiently. You will follow DISP, CONC, FCA, GDPR & FOS regulations, ensuring all processes align with best practices. You will thoroughly investigate customer concerns, document findings, and deliver resolutions that meet regulatory standards and the principals of fairness. You will also identify and report root causes, helping Lantern continuously improve its processes to prevent repeat issues and enhance the overall customer experience. A bit about you Minimum 2 years experience in a complaints role with a financial services business. Solid understanding of FCA DISP rules, with particular reference to DISP 1.4 and DISP 1.6. Excellent written and verbal communications skills. Ability to interpret and analyse information. Excellent investigatory skills. Ability to prioritise own workloads. Adaptable to change. A bit about Lantern We re excited to be opening our prestigious new offices in Leeds city centre as we continue to grow as a company. With 3 offices across the UK already and soon to grow our estate, now is the time to be joining us in our exciting journey. Our focus is to provide customers with a great experience as we support them to freedom from debt and providing client services on an outsource basis to support their direct customers who have found themselves in financial difficulty. We re proud to be known as a safe pair of hands, winning many accolades including Investor in Customers and Investors in People GOLD as well as lots of other industry awards for innovation, engagement and customer service. Have a read of our Trust Pilot reviews on what customers say about us, but also for you, you ll want to know what it s like to work at Lantern so take a look at Glassdoor or Indeed to see what colleagues are saying too! We re committed to equality, diversity and inclusion so we ll collect your data for monitoring purposes. All offers of employment will be subject to satisfactory background checks, including but not limited to; employment references, a DBS (basic) and a credit file search.

Join Our Team as an Exams Officer! Are you ready to play a pivotal role in the education sector? Our innovative recruitment platform is on the lookout for an enthusiastic Exams Officer to help streamline the examination process for students. With our commitment to connecting schools and education professionals, you'll be at the forefront of ensuring a smooth and compliant examination experience. Position Details: Contract Type: Temporary Duration: Exam Period Pay Rate: 14 - 16 per hour Schedule: Hybrid (TBC) Monday to Friday, 9 AM - 5 PM Your Responsibilities: As our Exams Officer, you'll be the backbone of our examination operations, handling a variety of tasks that ensure everything runs like clockwork. Here's what you'll be doing: Accurately entering, registering, and monitoring students for exams and qualifications, adhering to College procedures and awarding organisation regulations. Scheduling and booking sufficient exam resources, including invigilation, for both online and paper-based examinations. Preparing and communicating exam timetables in a timely manner to all relevant parties. Storing, preparing, and issuing exam papers and materials, ensuring compliance with awarding organisation regulations. Issuing and recording exam certificates in line with College procedures and Awarding Body Guidelines. Administering examination support for students as specified by awarding organisations. Keeping the Exams Team informed about changes in awarding organisation regulations and qualifications. Delivering Invigilation Training and ensuring compliance during College exams. Making informed decisions on student queries and complaints, while referring complex issues to senior management. Maintaining up-to-date and accurate student exam records and collaborating with MIS staff for audit compliance. Developing Electronic Data Interchange (EDI) and IT systems for efficient exam entries and results. Managing archives of student exam results for future reference. Checking and processing invoices from awarding organisations against exam entries and costs. Working collaboratively within the MIS Department to provide excellent service to staff and students. Assisting with enrolment duties in September and covering for staff during periods of absence. What We're Looking For: A detail-oriented individual with strong organisational skills. Excellent communication abilities to liaise with students, staff, and awarding bodies. A proactive approach to problem-solving and decision-making. Experience in a similar role or a keen interest in education administration. Why Join Us? Be part of a dynamic team dedicated to making a difference in education. Gain valuable experience in an exciting and fast-paced environment. Enjoy the flexibility of a hybrid work model. If you're passionate about education and ready to take on a rewarding challenge, we want to hear from you! Apply today and help us support students in achieving their academic goals. Let's make exams a breeze together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.