Client Local Authority in Newham Job Title Leasehold Programme Manager Pay Rate 24.37 an hour PAYE/ 31.81 an hour UMBRELLA( 53,373 p.a.) Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To lead the dedicated Leaseholder Engagement Team responsible for delivering the engagement, communications, consultation, and enforcement-support functions of the Council's Flat Entrance Door (FED) Programme of Replacement across approximately 7,267 leasehold properties Key Responsibilities Programme Coordination and Planning Lead the planning and delivery of the FED Programme engagement workstream, ensuring alignment with overall programme milestones Develop and maintain the programme engagement plan, including phased rollout across high-rise, medium-rise, and low-rise stock Coordinate the team's activities to ensure efficient caseload management across 7,267 properties Monitor programme progress and report monthly to the FED Programme Board on KPIs, risks, and issues Team Management and Supervision Line manage three Leasehold Engagement Officers, including recruitment, induction, supervision, and performance management Allocate caseloads and monitor individual officer workloads to ensure equitable distribution and timely delivery Provide coaching, guidance, and support to team members on complex cases and difficult conversations Conduct regular 1:1 supervision meetings and team meetings to maintain communication and morale Section 20 Consultation Management Oversee the Section 20 consultation process, ensuring all statutory requirements and timescales are met Quality-assure all S20 documentation (Notice of Intention, Notice of Estimates, notification of award) before issue Liaise with Legal Services to ensure consultation materials are legally compliant and defensible Manage the processing of leaseholder observations and contractor nominations Escalation and Complex Case Management Act as the escalation point for complex, disputed, or sensitive cases requiring senior decision-making Handle complaints and formal representations from leaseholders or their representatives Liaise with Legal Services on potential FTT challenges and enforcement proceedings Make decisions on self-replacement opt-out applications where compliance with specification is uncertain Enforcement Protocol Oversight Oversee the initiation of the graduated enforcement protocol (Stages 1-4A) for non-participating leaseholders Ensure adequate evidence and documentation is compiled to support enforcement action Coordinate with Legal Services on breach notices, Section 146 notices, and forfeiture proceedings Essential Criteria Substantial experience in leasehold management, housing management, or a related field Proven experience of managing and supervising a team in a high-volume, target-driven environment Strong knowledge of the Landlord and Tenant Act 1985, including Section 20 consultation requirements Experience of managing statutory consultation processes with strict legal timescales Excellent communication skills, both written and verbal, with the ability to explain complex issues clearly Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 19, 2026
Contractor
Client Local Authority in Newham Job Title Leasehold Programme Manager Pay Rate 24.37 an hour PAYE/ 31.81 an hour UMBRELLA( 53,373 p.a.) Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To lead the dedicated Leaseholder Engagement Team responsible for delivering the engagement, communications, consultation, and enforcement-support functions of the Council's Flat Entrance Door (FED) Programme of Replacement across approximately 7,267 leasehold properties Key Responsibilities Programme Coordination and Planning Lead the planning and delivery of the FED Programme engagement workstream, ensuring alignment with overall programme milestones Develop and maintain the programme engagement plan, including phased rollout across high-rise, medium-rise, and low-rise stock Coordinate the team's activities to ensure efficient caseload management across 7,267 properties Monitor programme progress and report monthly to the FED Programme Board on KPIs, risks, and issues Team Management and Supervision Line manage three Leasehold Engagement Officers, including recruitment, induction, supervision, and performance management Allocate caseloads and monitor individual officer workloads to ensure equitable distribution and timely delivery Provide coaching, guidance, and support to team members on complex cases and difficult conversations Conduct regular 1:1 supervision meetings and team meetings to maintain communication and morale Section 20 Consultation Management Oversee the Section 20 consultation process, ensuring all statutory requirements and timescales are met Quality-assure all S20 documentation (Notice of Intention, Notice of Estimates, notification of award) before issue Liaise with Legal Services to ensure consultation materials are legally compliant and defensible Manage the processing of leaseholder observations and contractor nominations Escalation and Complex Case Management Act as the escalation point for complex, disputed, or sensitive cases requiring senior decision-making Handle complaints and formal representations from leaseholders or their representatives Liaise with Legal Services on potential FTT challenges and enforcement proceedings Make decisions on self-replacement opt-out applications where compliance with specification is uncertain Enforcement Protocol Oversight Oversee the initiation of the graduated enforcement protocol (Stages 1-4A) for non-participating leaseholders Ensure adequate evidence and documentation is compiled to support enforcement action Coordinate with Legal Services on breach notices, Section 146 notices, and forfeiture proceedings Essential Criteria Substantial experience in leasehold management, housing management, or a related field Proven experience of managing and supervising a team in a high-volume, target-driven environment Strong knowledge of the Landlord and Tenant Act 1985, including Section 20 consultation requirements Experience of managing statutory consultation processes with strict legal timescales Excellent communication skills, both written and verbal, with the ability to explain complex issues clearly Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Howells Solutions Limited
Kingston Upon Thames, Surrey
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £30,000 - £32,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames click apply for full job details
Mar 19, 2026
Full time
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £30,000 - £32,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames click apply for full job details
Housing Officer Our client based in East London provide housing management services in partnership with local authorities and are currently looking for a Housing officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Dealing with queries from tenants Dealing with complaints and handling them in a professional manner Dealing with anti-social behaviour and liaising with relevant persons to resolve Working across two sites 5-7 minutes walk apart Being understanding and empathetic towards tenants who are vulnerable Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing Liaising with contractors Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Mar 19, 2026
Full time
Housing Officer Our client based in East London provide housing management services in partnership with local authorities and are currently looking for a Housing officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Dealing with queries from tenants Dealing with complaints and handling them in a professional manner Dealing with anti-social behaviour and liaising with relevant persons to resolve Working across two sites 5-7 minutes walk apart Being understanding and empathetic towards tenants who are vulnerable Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing Liaising with contractors Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Mar 19, 2026
Contractor
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.99 £25.11 per hour Working Pattern: Hybrid 1 - 2 days in office We are seeking an experienced Housing Reviews Officer to join the Housing Operations team. This role is responsible for conducting thorough and legally compliant investigations into review requests made under Part 6 and Part 7 of the Housing Act 1996 (as amended). Key Responsibilities Manage and investigate statutory housing reviews under Part 6 (Allocations) and Part 7 (Homelessness). Conduct detailed assessments of case files, evidence, and representations. Liaise with applicants, legal representatives, housing officers, and external agencies as required. Prepare clear, well-reasoned, and legally robust decision letters. Ensure all review decisions are issued within statutory timescales and comply with current legislation and case law. Maintain accurate records and provide expert advice to colleagues on review matters. Requirements Proven experience handling housing reviews under Part 6 and/or Part 7. Strong working knowledge of housing legislation and homelessness law. Experience drafting legally sound decision letters. Excellent written and analytical skills. Ability to manage a complex caseload and meet strict deadlines. This is an excellent opportunity for a housing professional with strong investigative skills and a sound understanding of statutory review processes to contribute to a high-performing Housing Operations team. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Mar 19, 2026
Contractor
Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.99 £25.11 per hour Working Pattern: Hybrid 1 - 2 days in office We are seeking an experienced Housing Reviews Officer to join the Housing Operations team. This role is responsible for conducting thorough and legally compliant investigations into review requests made under Part 6 and Part 7 of the Housing Act 1996 (as amended). Key Responsibilities Manage and investigate statutory housing reviews under Part 6 (Allocations) and Part 7 (Homelessness). Conduct detailed assessments of case files, evidence, and representations. Liaise with applicants, legal representatives, housing officers, and external agencies as required. Prepare clear, well-reasoned, and legally robust decision letters. Ensure all review decisions are issued within statutory timescales and comply with current legislation and case law. Maintain accurate records and provide expert advice to colleagues on review matters. Requirements Proven experience handling housing reviews under Part 6 and/or Part 7. Strong working knowledge of housing legislation and homelessness law. Experience drafting legally sound decision letters. Excellent written and analytical skills. Ability to manage a complex caseload and meet strict deadlines. This is an excellent opportunity for a housing professional with strong investigative skills and a sound understanding of statutory review processes to contribute to a high-performing Housing Operations team. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Principal Private Sector Housing Officer Location: West London Contract: 10-month ongoing assignment Rate: 55 per hour (Umbrella) Hours: 36 hours per week Working Pattern: Hybrid - 2-3 days per week in the office and conducting property visits, remainder remote The Role An opportunity has arisen within a large West London local authority for an experienced Principal Private Sector Housing Officer to oversee the delivery of statutory private sector housing functions, with responsibility for Disrepair and HMO services . This is a senior operational role, leading a team to deliver a high-quality, responsive service focused on improving housing standards in the private rented sector and ensuring robust, lawful enforcement. Key Responsibilities Provide operational leadership for private sector housing services covering disrepair and/or HMOs Line manage and support a team of officers, overseeing workloads, performance and professional development Ensure enforcement activity is compliant with housing legislation, statutory guidance and local enforcement policies Authorise and supervise formal enforcement action including improvement notices, civil penalties, cautions and prosecutions Oversee the investigation of disrepair complaints and ensure appropriate compliance and enforcement outcomes Supervise the granting, variation and enforcement of property and HMO licences, ensuring all legal provisions and licence conditions are met Act as a witness in court, tribunal and prosecution proceedings when required Maintain the integrity, security and evidential quality of case files Drive service efficiency, consistency and transparency in line with published enforcement policies Promote excellent customer service standards and collaborative working with internal and external partners Essential Requirements Significant experience in a local authority, council or housing association setting only Extensive knowledge of private sector housing legislation, including Housing Act 2004 and HMO licensing Proven experience leading enforcement activity within private sector housing Demonstrable team management or senior supervisory experience Experience acting as a witness in court or tribunal proceedings Strong report writing, decision-making and stakeholder engagement skills Ability to undertake site visits and inspections across the borough Relevant degree, professional qualification or equivalent operational experience Desirable Postgraduate or specialist qualification in housing, environmental health or a related field Formal investigation or enforcement training (e.g. PACE/RIPA) Why Apply? This is a high-impact senior role offering competitive pay, hybrid working and the opportunity to lead meaningful improvements in private sector housing standards within a large metropolitan authority. Linsco is acting as an Employment Business in relation to this vacancy.
Mar 19, 2026
Seasonal
Principal Private Sector Housing Officer Location: West London Contract: 10-month ongoing assignment Rate: 55 per hour (Umbrella) Hours: 36 hours per week Working Pattern: Hybrid - 2-3 days per week in the office and conducting property visits, remainder remote The Role An opportunity has arisen within a large West London local authority for an experienced Principal Private Sector Housing Officer to oversee the delivery of statutory private sector housing functions, with responsibility for Disrepair and HMO services . This is a senior operational role, leading a team to deliver a high-quality, responsive service focused on improving housing standards in the private rented sector and ensuring robust, lawful enforcement. Key Responsibilities Provide operational leadership for private sector housing services covering disrepair and/or HMOs Line manage and support a team of officers, overseeing workloads, performance and professional development Ensure enforcement activity is compliant with housing legislation, statutory guidance and local enforcement policies Authorise and supervise formal enforcement action including improvement notices, civil penalties, cautions and prosecutions Oversee the investigation of disrepair complaints and ensure appropriate compliance and enforcement outcomes Supervise the granting, variation and enforcement of property and HMO licences, ensuring all legal provisions and licence conditions are met Act as a witness in court, tribunal and prosecution proceedings when required Maintain the integrity, security and evidential quality of case files Drive service efficiency, consistency and transparency in line with published enforcement policies Promote excellent customer service standards and collaborative working with internal and external partners Essential Requirements Significant experience in a local authority, council or housing association setting only Extensive knowledge of private sector housing legislation, including Housing Act 2004 and HMO licensing Proven experience leading enforcement activity within private sector housing Demonstrable team management or senior supervisory experience Experience acting as a witness in court or tribunal proceedings Strong report writing, decision-making and stakeholder engagement skills Ability to undertake site visits and inspections across the borough Relevant degree, professional qualification or equivalent operational experience Desirable Postgraduate or specialist qualification in housing, environmental health or a related field Formal investigation or enforcement training (e.g. PACE/RIPA) Why Apply? This is a high-impact senior role offering competitive pay, hybrid working and the opportunity to lead meaningful improvements in private sector housing standards within a large metropolitan authority. Linsco is acting as an Employment Business in relation to this vacancy.
My Glasgow based client is seeking a Maintenance Officer to join them on a temporary basis. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association, the position will last 3 months but could last longer. To find out more please apply or call Alasdair on (phone number removed)
Mar 19, 2026
Seasonal
My Glasgow based client is seeking a Maintenance Officer to join them on a temporary basis. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association, the position will last 3 months but could last longer. To find out more please apply or call Alasdair on (phone number removed)
Spencer Clarke Group are seeking a Housing Enforcement Officer for a Local Authority Client in North East Lincolnshire. In this role, you will investigate poor housing conditions, carry out HHSRS inspections, and take proportionate enforcement action to improve standards across the private rented sector, including HMOs. Duties: Investigate complaints and inspect private rented properties, including HMOs, to identify housing hazards using HHSRS. Take informal and formal enforcement action, including serving notices and monitoring remedial works. Assess, licence and monitor HMOs and other licenced properties to ensure ongoing compliance. Gather evidence and conduct interviews under caution in line with relevant legislation. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in housing standards and enforcement within the private rented sector. Practical experience carrying out HHSRS inspections and hazard assessments. Experience of HMO licensing alongside broader housing enforcement work. Experience gathering evidence and undertaking formal enforcement action, including interviews under caution. What's on offer: Salary: 24ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Mar 19, 2026
Contractor
Spencer Clarke Group are seeking a Housing Enforcement Officer for a Local Authority Client in North East Lincolnshire. In this role, you will investigate poor housing conditions, carry out HHSRS inspections, and take proportionate enforcement action to improve standards across the private rented sector, including HMOs. Duties: Investigate complaints and inspect private rented properties, including HMOs, to identify housing hazards using HHSRS. Take informal and formal enforcement action, including serving notices and monitoring remedial works. Assess, licence and monitor HMOs and other licenced properties to ensure ongoing compliance. Gather evidence and conduct interviews under caution in line with relevant legislation. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in housing standards and enforcement within the private rented sector. Practical experience carrying out HHSRS inspections and hazard assessments. Experience of HMO licensing alongside broader housing enforcement work. Experience gathering evidence and undertaking formal enforcement action, including interviews under caution. What's on offer: Salary: 24ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Job Description Legal Counsel (General) Tower 42, London Hybrid working - 1-2 days per week in office Full Time - 37.5 Hours Are you looking to make the move from private practice to in-house? Perhaps you are already in an in-house role and looking to move to gain experience in a new industry? We have an exciting opportunity for you to join our close-knit legal team as Legal Counsel on a permanent basis. This role will suit an enthusiastic team player who is thoughtful and interested in having a varied and engaging workload. The position is London based with incredible office views of the city skyline. We are currently hybrid working, going into the office one or two days a week, although the office is open all week if required. As Legal Counsel you will provide advice and assistance to all areas of the business and report directly to the Head of Legal, with support from other members of the legal team. The Type of Work You Will Be Doing: Providing commercially focused legal advice in a timely manner Reviewing, drafting and negotiating a wide range of commercial contracts (ranging from NDAs to apprentice agreements, student placement agreements, license agreements and goods and services agreements) Advising the business on employment law matters with support from external counsel (previous experience helpful but not essential) Providing support and advice to the business for inquests, advising on witness statements and investigation reports, liaising with coroner's officers and external counsel for attendance at hearings. (previous experience helpful but not essential) Providing legal support on ad-hoc projects, corporate governance, compliance and other business development opportunities Assisting on Data Protection Act and UKGDPR matters Assisting with patient complaints and other disputes that arise within the commercial, employment and regulatory aspects of the business Legal Research - advising on legal developments and regulatory changes and updating the business on these through training Maintaining Legal Team know-how, precedents and templates. Supporting senior lawyers within the team on more complex matters Minute taking at various company meetings Essential Skills and Experience: 1-3 year PQE with experience of corporate and commercial law ( guide only) Training at a UK or international law firm or well-regarded in-house legal team Ability to work autonomously and in a team Good understanding of contract law Ability to communicate effectively in group settings and before senior management Ability to work under pressure where necessary Well organised and able to work to deadlines managing a number of projects simultaneously Excellent interpersonal skills and willingness to learn and develop Desired Skills and Experience: A general understanding of risk management Awareness of, or interest in the healthcare sector Why join us? At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people: Health, Wellbeing & Financial Security Private Medical Cover, with the option to add your partner and dependants Discounted Bupa Dental Insurance Life Assurance (Death in Service) x3 your base salary Private Pension, with Ramsay matching up to 5% after a qualifying period Employee Assistance Programme Work-Life Balance 25 days annual leave + bank holidays, with the option to buy or sell additional days Flexible shift patterns, where possible Family friendly policies including enhanced parental leave Volunteer leave to support causes that matter to you Career Development & Recognition Training and Development via the Ramsay Academy to support your career development Colleague recognition programme to celebrate our people Lifestyle & Everyday Perks Access to our benefits platform, offering a wide range of discounts Cycle2Work scheme About Us: Ramsay Health Care UK is one of the leading independent healthcare providers in England. Our facilities provide a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, diagnostic services and physiotherapy. The global Ramsay group of businesses operate hundreds of high-quality healthcare facilities and services across Australia, UK and Europe. Ramsay is known for its excellent hospitals and clinics, providing a wide range of integrated services and outstanding patient care. We employ more than 88,000 staff globally, looking after millions of patients every year. Ramsay was founded by Paul Ramsay 60 years ago and the foundation in his name is a Ramsay shareholder, and dividends received by the foundation are used for charitable purposes. Ramsay has established the "Ramsay Way" and those values, "caring, pride, valuing people, working together and sustainability", are embedded in Ramsay's working values and culture. For more information before applying, please reach out to either Amy Green or Lucy Brenton We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Mar 19, 2026
Full time
Job Description Legal Counsel (General) Tower 42, London Hybrid working - 1-2 days per week in office Full Time - 37.5 Hours Are you looking to make the move from private practice to in-house? Perhaps you are already in an in-house role and looking to move to gain experience in a new industry? We have an exciting opportunity for you to join our close-knit legal team as Legal Counsel on a permanent basis. This role will suit an enthusiastic team player who is thoughtful and interested in having a varied and engaging workload. The position is London based with incredible office views of the city skyline. We are currently hybrid working, going into the office one or two days a week, although the office is open all week if required. As Legal Counsel you will provide advice and assistance to all areas of the business and report directly to the Head of Legal, with support from other members of the legal team. The Type of Work You Will Be Doing: Providing commercially focused legal advice in a timely manner Reviewing, drafting and negotiating a wide range of commercial contracts (ranging from NDAs to apprentice agreements, student placement agreements, license agreements and goods and services agreements) Advising the business on employment law matters with support from external counsel (previous experience helpful but not essential) Providing support and advice to the business for inquests, advising on witness statements and investigation reports, liaising with coroner's officers and external counsel for attendance at hearings. (previous experience helpful but not essential) Providing legal support on ad-hoc projects, corporate governance, compliance and other business development opportunities Assisting on Data Protection Act and UKGDPR matters Assisting with patient complaints and other disputes that arise within the commercial, employment and regulatory aspects of the business Legal Research - advising on legal developments and regulatory changes and updating the business on these through training Maintaining Legal Team know-how, precedents and templates. Supporting senior lawyers within the team on more complex matters Minute taking at various company meetings Essential Skills and Experience: 1-3 year PQE with experience of corporate and commercial law ( guide only) Training at a UK or international law firm or well-regarded in-house legal team Ability to work autonomously and in a team Good understanding of contract law Ability to communicate effectively in group settings and before senior management Ability to work under pressure where necessary Well organised and able to work to deadlines managing a number of projects simultaneously Excellent interpersonal skills and willingness to learn and develop Desired Skills and Experience: A general understanding of risk management Awareness of, or interest in the healthcare sector Why join us? At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people: Health, Wellbeing & Financial Security Private Medical Cover, with the option to add your partner and dependants Discounted Bupa Dental Insurance Life Assurance (Death in Service) x3 your base salary Private Pension, with Ramsay matching up to 5% after a qualifying period Employee Assistance Programme Work-Life Balance 25 days annual leave + bank holidays, with the option to buy or sell additional days Flexible shift patterns, where possible Family friendly policies including enhanced parental leave Volunteer leave to support causes that matter to you Career Development & Recognition Training and Development via the Ramsay Academy to support your career development Colleague recognition programme to celebrate our people Lifestyle & Everyday Perks Access to our benefits platform, offering a wide range of discounts Cycle2Work scheme About Us: Ramsay Health Care UK is one of the leading independent healthcare providers in England. Our facilities provide a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, diagnostic services and physiotherapy. The global Ramsay group of businesses operate hundreds of high-quality healthcare facilities and services across Australia, UK and Europe. Ramsay is known for its excellent hospitals and clinics, providing a wide range of integrated services and outstanding patient care. We employ more than 88,000 staff globally, looking after millions of patients every year. Ramsay was founded by Paul Ramsay 60 years ago and the foundation in his name is a Ramsay shareholder, and dividends received by the foundation are used for charitable purposes. Ramsay has established the "Ramsay Way" and those values, "caring, pride, valuing people, working together and sustainability", are embedded in Ramsay's working values and culture. For more information before applying, please reach out to either Amy Green or Lucy Brenton We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Spencer Clarke Group are seeking a Reviews & Complaints Officer for a Local Authority Client in Berkshire. In this role, you will lead legally robust investigations of housing reviews and complaints, ensuring all decisions comply with statutory guidelines. Duties: Investigate and assess S.202 and S.167 housing reviews to ensure decisions are legally sound. Prepare cases for S.204 County Court Appeals. Handle Stage 1 and Stage 2 complaints, including LGSCO responses. Collaborate with Housing Operations teams to ensure statutory compliance and accurate documentation. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in S.202 Reviews and associated decision-making. Experience preparing and managing S.204 County Court Appeals cases. Handling S.167 Reviews of housing allocations. Managing Stage 1 & 2 complaints and LGSCO complaint responses. What's on offer: Salary: 30ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Mar 19, 2026
Contractor
Spencer Clarke Group are seeking a Reviews & Complaints Officer for a Local Authority Client in Berkshire. In this role, you will lead legally robust investigations of housing reviews and complaints, ensuring all decisions comply with statutory guidelines. Duties: Investigate and assess S.202 and S.167 housing reviews to ensure decisions are legally sound. Prepare cases for S.204 County Court Appeals. Handle Stage 1 and Stage 2 complaints, including LGSCO responses. Collaborate with Housing Operations teams to ensure statutory compliance and accurate documentation. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in S.202 Reviews and associated decision-making. Experience preparing and managing S.204 County Court Appeals cases. Handling S.167 Reviews of housing allocations. Managing Stage 1 & 2 complaints and LGSCO complaint responses. What's on offer: Salary: 30ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Description Our local government clients in Enfield, Greater London, the Environment & Communities Department, are looking for an experienced Personal Assistant to provide confidential, high-quality PA, secretarial, and administrative support to Directors and the wider Departmental Management Team. This is a fast-paced role supporting senior leaders, ensuring diaries, correspondence, meetings and key processes run smoothly and professionally. Responsibilities Diary & inbox management for Directors, including scheduling and re-prioritising at short notice. Managing correspondence: scanning/recording, tracking actions, drafting and coordinating responses, obtaining signatures. Handling enquiries via phone/email, including escalation of urgent matters and signposting to the right officer. Organising meetings: agendas, papers, background information, room bookings, visitors, refreshments, travel arrangements. Minute-taking and actions for key meetings (including management team meetings), monitoring action completion and updates. Member and stakeholder support: weekly Member briefings; dealing with member enquiries; chasing responses for MEQs, complaints and FOIs to meet deadlines. Maintaining logs/records for key information (e.g., recruitment forms, resident enquiries, agency extensions) Processing/monitoring admin for Directors' teams as directed (e.g., sickness returns/logs, planned leave, leave approvals via IT system, expenses) Providing cover for other PAs and supporting the Executive Support function as required Always maintaining strict confidentiality. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4 qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Proven experience as a PA supporting senior management, including multiple diary/inbox management Strong organisation skills with the ability to plan, prioritise and meet deadlines in a busy environment Confident self-starter who can use initiative to resolve issues promptly Excellent communication skills and ability to build effective working relationships across the organisation and externally Experience dealing professionally with public and external organisation enquiries Strong IT capability across MS Office tools (e.g., Outlook, Word, Excel) Experience in producing accurate minutes and maintaining action logs Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 19, 2026
Contractor
Description Our local government clients in Enfield, Greater London, the Environment & Communities Department, are looking for an experienced Personal Assistant to provide confidential, high-quality PA, secretarial, and administrative support to Directors and the wider Departmental Management Team. This is a fast-paced role supporting senior leaders, ensuring diaries, correspondence, meetings and key processes run smoothly and professionally. Responsibilities Diary & inbox management for Directors, including scheduling and re-prioritising at short notice. Managing correspondence: scanning/recording, tracking actions, drafting and coordinating responses, obtaining signatures. Handling enquiries via phone/email, including escalation of urgent matters and signposting to the right officer. Organising meetings: agendas, papers, background information, room bookings, visitors, refreshments, travel arrangements. Minute-taking and actions for key meetings (including management team meetings), monitoring action completion and updates. Member and stakeholder support: weekly Member briefings; dealing with member enquiries; chasing responses for MEQs, complaints and FOIs to meet deadlines. Maintaining logs/records for key information (e.g., recruitment forms, resident enquiries, agency extensions) Processing/monitoring admin for Directors' teams as directed (e.g., sickness returns/logs, planned leave, leave approvals via IT system, expenses) Providing cover for other PAs and supporting the Executive Support function as required Always maintaining strict confidentiality. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4 qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Proven experience as a PA supporting senior management, including multiple diary/inbox management Strong organisation skills with the ability to plan, prioritise and meet deadlines in a busy environment Confident self-starter who can use initiative to resolve issues promptly Excellent communication skills and ability to build effective working relationships across the organisation and externally Experience dealing professionally with public and external organisation enquiries Strong IT capability across MS Office tools (e.g., Outlook, Word, Excel) Experience in producing accurate minutes and maintaining action logs Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Your new company My client is an award-winning financial services organisation based in the heart of Liverpool's business quarter. They are seeking a professional complaints hander to join their team on a permanent basis. Working from contemporary offices, with excellent transport links, you will be joining a friendly and supportive team who offer progression. Your new role The position is offered full time Monday to Friday. A hybrid model is also in place with Monday and Friday being your home days. Hours of work are 09.00am until 17.30pm. The main purpose of this position is to be responsible for the logging and investigation of all new complaints, ensuring compliance with policy and regulatory requirements. Some of your duties will include but not limited to Work closely with the Complaints, Quality Assurance Officers and Team Manager to ensure a seamless complaints process is in place. Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses Liaise with dealers/ broker partners, customers, field staff, third-party finance partners in order to investigate complaint points raised.Providing a first-class service to both internal and external customers at all times Dealing with all administration Updating systems with detailed and correct information What you'll need to succeed Proven history in a complaint handing position, ideally within financial services Excellent communication skills both written and verbal Well presented with a passion for going that extra mile. Strong attention to detail Articulate with an inquisitive mindset What you'll get in return Competitive salary at between 27,000 and 29,000 per annum Great city centre location Contemporary offices Friendly and supporting team Progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 19, 2026
Full time
Your new company My client is an award-winning financial services organisation based in the heart of Liverpool's business quarter. They are seeking a professional complaints hander to join their team on a permanent basis. Working from contemporary offices, with excellent transport links, you will be joining a friendly and supportive team who offer progression. Your new role The position is offered full time Monday to Friday. A hybrid model is also in place with Monday and Friday being your home days. Hours of work are 09.00am until 17.30pm. The main purpose of this position is to be responsible for the logging and investigation of all new complaints, ensuring compliance with policy and regulatory requirements. Some of your duties will include but not limited to Work closely with the Complaints, Quality Assurance Officers and Team Manager to ensure a seamless complaints process is in place. Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses Liaise with dealers/ broker partners, customers, field staff, third-party finance partners in order to investigate complaint points raised.Providing a first-class service to both internal and external customers at all times Dealing with all administration Updating systems with detailed and correct information What you'll need to succeed Proven history in a complaint handing position, ideally within financial services Excellent communication skills both written and verbal Well presented with a passion for going that extra mile. Strong attention to detail Articulate with an inquisitive mindset What you'll get in return Competitive salary at between 27,000 and 29,000 per annum Great city centre location Contemporary offices Friendly and supporting team Progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Resident Liaison Officer - Social Housing Planned Works Based in Basildon FTC - 3 months (until the end of June) 30-33k + package We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Basildon. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
Mar 19, 2026
Contractor
Resident Liaison Officer - Social Housing Planned Works Based in Basildon FTC - 3 months (until the end of June) 30-33k + package We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Basildon. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
Housing Complaints Officer (Hybrid - West London) Rate: 28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 response experience Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Mar 19, 2026
Contractor
Housing Complaints Officer (Hybrid - West London) Rate: 28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 response experience Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Housing Officer Join Our Client's as a Housing Officer! Are you passionate about fostering strong communities and delivering exceptional housing management services? If so, we invite you to become a Housing Officer with our client, where you'll play a vital role in enhancing the lives of their residents! Kent Based, Temporary Contract! What's in Store for You? As a Housing Officer, you will : Build Relationships : Actively engage with customers to create a sense of belonging and pride in their neighbourhood. Deliver Solutions : Provide high-quality housing management and tenancy services, addressing tenancy breaches and neighbourhood disputes with empathy and professionalism. Champion Customer Care : Promote a culture where customer feedback drives continuous improvement and service excellence. What Will You Be Accountable For? Leadership : Be an ambassador for our client's values, demonstrating integrity and respect in every interaction. Service Excellence : Ensure the highest standards of service delivery, achieving targets while prioritizing customer satisfaction. Continuous Improvement : Stay updated on housing legislation and best practices, sharing insights with colleagues to enhance the services. What Do You Bring to the Table? Essential Skills and Qualifications : A willingness to pursue a professional housing qualification (CIH Level 2 or 3 or equivalent). Exceptional verbal and written communication skills for engaging effectively with colleagues, customers, and stakeholders. Strong listening skills, patience, and empathy to address customer needs thoughtfully. Experience and Knowledge : Good understanding of housing and tenancy law, alongside proven experience in delivering outstanding customer service. Ability to handle customer complaints effectively, always putting their needs first. Personal Qualities : Resilience to engage positively with challenging conversations and unexpected issues. A keen awareness of cultural diversity, providing tailored support to a wide range of customers. Strong attention to detail, self-motivated, and results-oriented. Desirable Attributes : Experience in setting work priorities and managing responsibilities autonomously. Familiarity with preparing cases for legal action, contributing to community cohesion, and supporting vulnerable residents. Why Join Them? Impactful Work : Your efforts will directly contribute to improving the quality of life for residents. Professional Growth : They support your personal and professional development, ensuring you have the resources you need to excel. Dynamic Environment : Work in a vibrant team that values collaboration and innovation, where your ideas are welcome! Ready to Make a Difference? If you are self-motivated, flexible, and dedicated to making a positive impact in housing management, we want to hear from you! Apply Today! Take the first step towards a rewarding career as a Housing Officer. Your future starts here!
Mar 19, 2026
Seasonal
Housing Officer Join Our Client's as a Housing Officer! Are you passionate about fostering strong communities and delivering exceptional housing management services? If so, we invite you to become a Housing Officer with our client, where you'll play a vital role in enhancing the lives of their residents! Kent Based, Temporary Contract! What's in Store for You? As a Housing Officer, you will : Build Relationships : Actively engage with customers to create a sense of belonging and pride in their neighbourhood. Deliver Solutions : Provide high-quality housing management and tenancy services, addressing tenancy breaches and neighbourhood disputes with empathy and professionalism. Champion Customer Care : Promote a culture where customer feedback drives continuous improvement and service excellence. What Will You Be Accountable For? Leadership : Be an ambassador for our client's values, demonstrating integrity and respect in every interaction. Service Excellence : Ensure the highest standards of service delivery, achieving targets while prioritizing customer satisfaction. Continuous Improvement : Stay updated on housing legislation and best practices, sharing insights with colleagues to enhance the services. What Do You Bring to the Table? Essential Skills and Qualifications : A willingness to pursue a professional housing qualification (CIH Level 2 or 3 or equivalent). Exceptional verbal and written communication skills for engaging effectively with colleagues, customers, and stakeholders. Strong listening skills, patience, and empathy to address customer needs thoughtfully. Experience and Knowledge : Good understanding of housing and tenancy law, alongside proven experience in delivering outstanding customer service. Ability to handle customer complaints effectively, always putting their needs first. Personal Qualities : Resilience to engage positively with challenging conversations and unexpected issues. A keen awareness of cultural diversity, providing tailored support to a wide range of customers. Strong attention to detail, self-motivated, and results-oriented. Desirable Attributes : Experience in setting work priorities and managing responsibilities autonomously. Familiarity with preparing cases for legal action, contributing to community cohesion, and supporting vulnerable residents. Why Join Them? Impactful Work : Your efforts will directly contribute to improving the quality of life for residents. Professional Growth : They support your personal and professional development, ensuring you have the resources you need to excel. Dynamic Environment : Work in a vibrant team that values collaboration and innovation, where your ideas are welcome! Ready to Make a Difference? If you are self-motivated, flexible, and dedicated to making a positive impact in housing management, we want to hear from you! Apply Today! Take the first step towards a rewarding career as a Housing Officer. Your future starts here!
Large housing association requires a Data Compliance Officer to ensure the GDPR and Data Protection compliance is achieved. Responsibilities: Investigating and responding to security incidents, data breaches and data protection related complaints. Responding to subject access requests, within agreed timelines First point of contact for business for advice and assistance on all data protection matters including DPIAs, action plans, data sharing agreements, information asset register etc Embedding GDPR compliance by leading and supporting wider business through regular meetings, preparing and delivering training on data protection and GDPR requirements including refresher training and specific training as requested by the business Work with the wider business to develop record keeping processes and systems in line with GDPR/Best Practice requirements. Advise and assist the business in all data protection matters, including retention schedules, data sharing agreements, PIAs, information asset register etc. Work closely with the Information Data Owners to support them in delivering data protection obligations. Maintenance of logs and registers Skills and experience: Experience of working in a data protection function. Experience of providing reports and internal communications for a range of audiences including senior management Able to provide timely and accurate advice and support to wider business and managers about data protection related matters Good knowledge of data protection including GDPR, Data Protection Act 2018 and related legislation e.g., Privacy of electronic communications Prioritising work and delivering to tight deadlines Excellent organisation and planning Advanced familiarity with Microsoft Office suite and Acrobat 24.40 ph PAYE or 32.27 ph Umbrella
Mar 19, 2026
Seasonal
Large housing association requires a Data Compliance Officer to ensure the GDPR and Data Protection compliance is achieved. Responsibilities: Investigating and responding to security incidents, data breaches and data protection related complaints. Responding to subject access requests, within agreed timelines First point of contact for business for advice and assistance on all data protection matters including DPIAs, action plans, data sharing agreements, information asset register etc Embedding GDPR compliance by leading and supporting wider business through regular meetings, preparing and delivering training on data protection and GDPR requirements including refresher training and specific training as requested by the business Work with the wider business to develop record keeping processes and systems in line with GDPR/Best Practice requirements. Advise and assist the business in all data protection matters, including retention schedules, data sharing agreements, PIAs, information asset register etc. Work closely with the Information Data Owners to support them in delivering data protection obligations. Maintenance of logs and registers Skills and experience: Experience of working in a data protection function. Experience of providing reports and internal communications for a range of audiences including senior management Able to provide timely and accurate advice and support to wider business and managers about data protection related matters Good knowledge of data protection including GDPR, Data Protection Act 2018 and related legislation e.g., Privacy of electronic communications Prioritising work and delivering to tight deadlines Excellent organisation and planning Advanced familiarity with Microsoft Office suite and Acrobat 24.40 ph PAYE or 32.27 ph Umbrella
Head of Governance & Compliance Central London (Hybrid 2 days in office) Up to £82,000 + benefits Housing Association Permanent About the role This is a standout opportunity to join a respected Housing Association in a pivotal leadership role, reporting directly to the Executive Director of Finance and operating at Senior Management Team level. As Head of Governance & Compliance, you ll act as the organisation s regulatory focal point, ensuring strong governance, robust compliance frameworks and effective engagement with the Regulator of Social Housing. You ll also take on the formal responsibilities of Company Secretary, working closely with the Chief Executive and Board. This is a highly visible role where you ll influence strategic decision-making, hold senior stakeholders to account, and play a key role in maintaining the organisation s regulatory standing. Key responsibilities Lead on all governance, compliance and regulatory matters across the organisation Act as Company Secretary, ensuring statutory compliance and effective board governance Serve as the primary contact for the Regulator of Social Housing, managing returns and relationships Work closely with the CEO and Board, supporting governance effectiveness and decision-making Lead on Board and Committee recruitment, succession planning and appraisals Oversee risk management and assurance frameworks, including strategic and operational risk registers Ensure compliance with data protection legislation, acting as Data Protection Officer Manage Subject Access Requests (SARs) and wider information governance Oversee internal audit activity and ensure robust assurance reporting Lead on policy development and ensure alignment with regulatory and legal requirements Provide oversight of Stage 2 complaints handling across the organisation Conduct horizon scanning on regulatory and legislative changes Team leadership You ll lead a small but high-impact team of three: Policy Officer Risk & Assurance Officer Governance & Board Support Officer What we re looking for We re keen to speak with candidates who bring: Strong social housing experience is essential across governance, compliance, risk or regulation Proven experience engaging with the Regulator of Social Housing Company Secretary experience and exposure to Board and Committee environments Deep understanding of data protection and handling of SARs (DPO experience highly desirable) Experience operating at SMT level , with the confidence to challenge and influence peers Track record of attending and contributing to Board meetings Leadership and team management experience Why this role stands out Genuine strategic influence at senior leadership level Direct exposure to the CEO and Board Opportunity to shape governance during a period of Board succession Broad remit across governance, risk, compliance and data protection Purpose-driven organisation making a real community impact If you have the required experience and are interested in finding out more, please do reach out to my email at ASAP.
Mar 18, 2026
Full time
Head of Governance & Compliance Central London (Hybrid 2 days in office) Up to £82,000 + benefits Housing Association Permanent About the role This is a standout opportunity to join a respected Housing Association in a pivotal leadership role, reporting directly to the Executive Director of Finance and operating at Senior Management Team level. As Head of Governance & Compliance, you ll act as the organisation s regulatory focal point, ensuring strong governance, robust compliance frameworks and effective engagement with the Regulator of Social Housing. You ll also take on the formal responsibilities of Company Secretary, working closely with the Chief Executive and Board. This is a highly visible role where you ll influence strategic decision-making, hold senior stakeholders to account, and play a key role in maintaining the organisation s regulatory standing. Key responsibilities Lead on all governance, compliance and regulatory matters across the organisation Act as Company Secretary, ensuring statutory compliance and effective board governance Serve as the primary contact for the Regulator of Social Housing, managing returns and relationships Work closely with the CEO and Board, supporting governance effectiveness and decision-making Lead on Board and Committee recruitment, succession planning and appraisals Oversee risk management and assurance frameworks, including strategic and operational risk registers Ensure compliance with data protection legislation, acting as Data Protection Officer Manage Subject Access Requests (SARs) and wider information governance Oversee internal audit activity and ensure robust assurance reporting Lead on policy development and ensure alignment with regulatory and legal requirements Provide oversight of Stage 2 complaints handling across the organisation Conduct horizon scanning on regulatory and legislative changes Team leadership You ll lead a small but high-impact team of three: Policy Officer Risk & Assurance Officer Governance & Board Support Officer What we re looking for We re keen to speak with candidates who bring: Strong social housing experience is essential across governance, compliance, risk or regulation Proven experience engaging with the Regulator of Social Housing Company Secretary experience and exposure to Board and Committee environments Deep understanding of data protection and handling of SARs (DPO experience highly desirable) Experience operating at SMT level , with the confidence to challenge and influence peers Track record of attending and contributing to Board meetings Leadership and team management experience Why this role stands out Genuine strategic influence at senior leadership level Direct exposure to the CEO and Board Opportunity to shape governance during a period of Board succession Broad remit across governance, risk, compliance and data protection Purpose-driven organisation making a real community impact If you have the required experience and are interested in finding out more, please do reach out to my email at ASAP.
Resident Liaison Officer (RLO) Location: Cramlington Salary: 14.34 - 16 per hour Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on temporary basis initially. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) or more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Cramlington
Mar 18, 2026
Seasonal
Resident Liaison Officer (RLO) Location: Cramlington Salary: 14.34 - 16 per hour Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on temporary basis initially. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) or more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Cramlington
Information Governance Officer Hybrid - 2 days in central London office / 3 from home 4 months + The role: Working for a large central London based Housing association, you will support the Data Protection Manager in achieving GDPR and data protection compliance. Information Governance / SAR / Data Protection backgrounds will be considered Key Duties: Incident and request resolution Investigating and responding to security incidents, data breaches and data protection related complaints. Responding to subject access requests, within agreed timelines Advice First point of contact for business for advice and assistance on all data protection matters including DPIAs, action plans, data sharing agreements, information asset register etc Activities supporting compliance Review, develop and prepare guidance for staff on all data protection matters on a regular basis Embedding GDPR compliance by leading and supporting wider business through regular meetings, preparing and delivering training on data protection and GDPR requirements including refresher training and specific training as requested by the business Undertaking audit risks, identifying issues, agreeing actions and sharing learning and good practice across the business Analysis and reporting Maintenance of logs and registers Maintain the information security breach and subject access request logs Collating of key data protection compliance statistics and performance metrics to the direction of the Senior Data Compliance Officer/Data Protection Officer Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Mar 18, 2026
Contractor
Information Governance Officer Hybrid - 2 days in central London office / 3 from home 4 months + The role: Working for a large central London based Housing association, you will support the Data Protection Manager in achieving GDPR and data protection compliance. Information Governance / SAR / Data Protection backgrounds will be considered Key Duties: Incident and request resolution Investigating and responding to security incidents, data breaches and data protection related complaints. Responding to subject access requests, within agreed timelines Advice First point of contact for business for advice and assistance on all data protection matters including DPIAs, action plans, data sharing agreements, information asset register etc Activities supporting compliance Review, develop and prepare guidance for staff on all data protection matters on a regular basis Embedding GDPR compliance by leading and supporting wider business through regular meetings, preparing and delivering training on data protection and GDPR requirements including refresher training and specific training as requested by the business Undertaking audit risks, identifying issues, agreeing actions and sharing learning and good practice across the business Analysis and reporting Maintenance of logs and registers Maintain the information security breach and subject access request logs Collating of key data protection compliance statistics and performance metrics to the direction of the Senior Data Compliance Officer/Data Protection Officer Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Manchester Salary: 30,000 per annum Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Manchester . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,000 + car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester
Mar 18, 2026
Full time
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Manchester Salary: 30,000 per annum Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Manchester . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,000 + car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester
