Health and Fitness Officer - 24 week Contract Temporary Contract Lisburn KEY DUTIES AND RESPONSIBILITIES 1. Monitor gym floor and gym equipment use and prepare personalised and tailored fitness programmes, monitor programmes, undertake fitness testing and respond to customer complaints/enquires as required. 2. Promote and develop the Gym Programme and undertake the delivery of classes for customers ranging from school age to senior citizens, to include target groups where relevant. 3. In conjunction with the Healthwise and Wellbeing Officer, be responsible for the delivery of the any exercise referral scheme including the screening of clients and the delivery of programme related activities. Liaise with and provide written reports to health professionals and ensure safe storage of sensitive medical records under the General Data Protection Regulation (GDPR) as required. 4. Contribute to the following: the operation and promotion of the Vitality Health and Fitness Gym, a programme of classes, the scheduling and delivery of Induction sessions and the promotion of Vitality membership, both generally and at special events. (e.g. Health Promotion Fairs/exhibitions). the induction of new staff and work placement students and training of employees as required. the implementation of Health and Safety policies and procedures within the facility and all other Sports Services facilities. Ensure all Health & Safety legislation, published relevant guidelines and Council Health & Safety policies and procedures are complied with, including any personalised and Activity specific risk assessments for activities coached, especially external classes, i.e. walking/cycling Schemes. 5. Help ensure that the very highest standards of health and safety for both customers and colleagues are maintained at all times and that all relevant statutory health and safety requirements and Lisburn & Castlereagh City Council health and safety policies, procedures and work instructions are adhered to at all times. 6. Ensure high standards of cleanliness, maintenance and presentation of all equipment within the facilities, reporting any defects or potentially hazardous situations to the manager on duty. 7. Help ensure that all Child Protection and Vulnerable Adult legislation, published relevant guidelines and Council policies are complied with in the operation of the services and activities of the facilities, to help ensure a safe environment for both customers and work colleagues. 8. Ensure that the quality standards, customer care procedures, work instructions, and record keeping in accordance with Quality Accreditation systems agreed by the Council are followed and maintained. 9. Carry out any other relevant duties as required and assist with the setting up and take down of equipment as required. 10. Ensure compliance with Council policies and procedures and operate within the highest standards of management and personal behaviour, which reflect the core values and behaviours of the organisation. 11. Promote equality of opportunity and access in service delivery and in the employment of staff through the mainstreaming of equality within the Council. Note: The post holder should be aware that the responsibilities and functional areas of the post may be subject to change as a result of organisational change. The Council therefore reserves the right to change the duties of the post by adding to or amending the range of functional responsibilities. The post holder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation. Essential Criteria: Qualifications and Education: - Five GCSE passes at grade A-C, NVQ Level 2 or equivalent. - Possess a recognised and current coaching qualification in: Fitness or Gym Instruction Level 2 - A minimum of two years' experience in lifestyle and fitness testing and health promotion within the Leisure Industry. Where applicants do not hold the qualifications as outlined in 1.1, they must demonstrate a minimum of four years' experience as outlined in 1.3 above. Desirable Criteria: - It is desirable that applicants hold the following qualifications: Additional Coaching Qualification A recognised lifeguard award A recognised qualification in coaching TRX or Boxercise. Any two gym-based coaching/Instructor qualifications relevant to Council's current Vitality Membership classes programme. 1.5 - Experience in the operation of a computerised booking/cash system. Skills: Competent in the use of Word, Excel, Lotus, Notes/Outlook. Other Information: Start Date: 10 April 26 Closing Date: 3 April 26 Hourly Rate of pay: £14.13 per hour plus accrued holiday pay Hours of work: 8 hours per week Location: Lisburn If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on or to speak to one of our consultants. The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested, please send your CV as early as possible. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Mar 21, 2026
Full time
Health and Fitness Officer - 24 week Contract Temporary Contract Lisburn KEY DUTIES AND RESPONSIBILITIES 1. Monitor gym floor and gym equipment use and prepare personalised and tailored fitness programmes, monitor programmes, undertake fitness testing and respond to customer complaints/enquires as required. 2. Promote and develop the Gym Programme and undertake the delivery of classes for customers ranging from school age to senior citizens, to include target groups where relevant. 3. In conjunction with the Healthwise and Wellbeing Officer, be responsible for the delivery of the any exercise referral scheme including the screening of clients and the delivery of programme related activities. Liaise with and provide written reports to health professionals and ensure safe storage of sensitive medical records under the General Data Protection Regulation (GDPR) as required. 4. Contribute to the following: the operation and promotion of the Vitality Health and Fitness Gym, a programme of classes, the scheduling and delivery of Induction sessions and the promotion of Vitality membership, both generally and at special events. (e.g. Health Promotion Fairs/exhibitions). the induction of new staff and work placement students and training of employees as required. the implementation of Health and Safety policies and procedures within the facility and all other Sports Services facilities. Ensure all Health & Safety legislation, published relevant guidelines and Council Health & Safety policies and procedures are complied with, including any personalised and Activity specific risk assessments for activities coached, especially external classes, i.e. walking/cycling Schemes. 5. Help ensure that the very highest standards of health and safety for both customers and colleagues are maintained at all times and that all relevant statutory health and safety requirements and Lisburn & Castlereagh City Council health and safety policies, procedures and work instructions are adhered to at all times. 6. Ensure high standards of cleanliness, maintenance and presentation of all equipment within the facilities, reporting any defects or potentially hazardous situations to the manager on duty. 7. Help ensure that all Child Protection and Vulnerable Adult legislation, published relevant guidelines and Council policies are complied with in the operation of the services and activities of the facilities, to help ensure a safe environment for both customers and work colleagues. 8. Ensure that the quality standards, customer care procedures, work instructions, and record keeping in accordance with Quality Accreditation systems agreed by the Council are followed and maintained. 9. Carry out any other relevant duties as required and assist with the setting up and take down of equipment as required. 10. Ensure compliance with Council policies and procedures and operate within the highest standards of management and personal behaviour, which reflect the core values and behaviours of the organisation. 11. Promote equality of opportunity and access in service delivery and in the employment of staff through the mainstreaming of equality within the Council. Note: The post holder should be aware that the responsibilities and functional areas of the post may be subject to change as a result of organisational change. The Council therefore reserves the right to change the duties of the post by adding to or amending the range of functional responsibilities. The post holder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation. Essential Criteria: Qualifications and Education: - Five GCSE passes at grade A-C, NVQ Level 2 or equivalent. - Possess a recognised and current coaching qualification in: Fitness or Gym Instruction Level 2 - A minimum of two years' experience in lifestyle and fitness testing and health promotion within the Leisure Industry. Where applicants do not hold the qualifications as outlined in 1.1, they must demonstrate a minimum of four years' experience as outlined in 1.3 above. Desirable Criteria: - It is desirable that applicants hold the following qualifications: Additional Coaching Qualification A recognised lifeguard award A recognised qualification in coaching TRX or Boxercise. Any two gym-based coaching/Instructor qualifications relevant to Council's current Vitality Membership classes programme. 1.5 - Experience in the operation of a computerised booking/cash system. Skills: Competent in the use of Word, Excel, Lotus, Notes/Outlook. Other Information: Start Date: 10 April 26 Closing Date: 3 April 26 Hourly Rate of pay: £14.13 per hour plus accrued holiday pay Hours of work: 8 hours per week Location: Lisburn If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on or to speak to one of our consultants. The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested, please send your CV as early as possible. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Senior Customer Relations Officer 290 per day Umbrella Croydon - Hybrid (Croydon) Until end of Aug 2026 Responsibilities: Effective management of a complaint caseload with maintenance of accurate and timely records. Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL. Timely production of "Final Response Letters" aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights. Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS Highlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint Undertake effective root cause analysis tasks as requested by the Head of Customer Relations. Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends. Support in monitoring internal / external adherence to the AIG UK's complaint handling procedure / regulations. Support the Head of Customer Relations on various initiatives and projects, to include deputising in their absence. To carry out all accountabilities and objectives within the framework of AIG UK 's TCF policy. Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required. Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence. Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences. Participate in oversight and introduction of any internal Team procedures. Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT admin, to assist them with forming their objective decision on the case Effective diary management of complaint cases which involves sending reminders to the complaint champion network to ensure regulatory deadlines are not overlooked Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF. Solid complaint handling experience within an insurance company, especially a claims environment. A sound understanding of the FOS and it's associated procedures and practices.
Mar 21, 2026
Contractor
Senior Customer Relations Officer 290 per day Umbrella Croydon - Hybrid (Croydon) Until end of Aug 2026 Responsibilities: Effective management of a complaint caseload with maintenance of accurate and timely records. Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL. Timely production of "Final Response Letters" aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights. Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS Highlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint Undertake effective root cause analysis tasks as requested by the Head of Customer Relations. Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends. Support in monitoring internal / external adherence to the AIG UK's complaint handling procedure / regulations. Support the Head of Customer Relations on various initiatives and projects, to include deputising in their absence. To carry out all accountabilities and objectives within the framework of AIG UK 's TCF policy. Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required. Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence. Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences. Participate in oversight and introduction of any internal Team procedures. Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT admin, to assist them with forming their objective decision on the case Effective diary management of complaint cases which involves sending reminders to the complaint champion network to ensure regulatory deadlines are not overlooked Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF. Solid complaint handling experience within an insurance company, especially a claims environment. A sound understanding of the FOS and it's associated procedures and practices.
Complaint Resolution Officer Salary : £34,000 Contract: Permanent Your week : Full Time (Mon to Fri, 9am to 5pm) Location : Hybrid weekly presence required in either Rushden, Boston, Peterborough, or Milton Keynes office As a Complaint Resolution Officer at Amplius , youll deliver a high-quality, customer-focused complaint resolution service that ensures fair outcomes, learning and continuous improvement click apply for full job details
Mar 21, 2026
Full time
Complaint Resolution Officer Salary : £34,000 Contract: Permanent Your week : Full Time (Mon to Fri, 9am to 5pm) Location : Hybrid weekly presence required in either Rushden, Boston, Peterborough, or Milton Keynes office As a Complaint Resolution Officer at Amplius , youll deliver a high-quality, customer-focused complaint resolution service that ensures fair outcomes, learning and continuous improvement click apply for full job details
An opportunity has arisen for a Parking Representations and Appeals Officer to join a client in London on contract basis. You will be responsible for investigating parking appeals and representations, enforcing PCN's (penalty charge notices) where applicable and managing statutory and non-statutory complaints. Other duties include handling telephone queries, carrying out site visits, providing specialist parking advice and assisting the parking enforcement contractor with any issues or problems. This is a full-time contract position so please only apply if you have Parking Appeals and Representations experience. The rate on offer is £24 - £26 per hour - negotiable for the right candidate. Flexible working arrangements are available alongside home working opportunities. Duties & Responsibilities: Investigating parking appeals and representations issue to the public Reviewing and enforcing PCN's where applicable Managing statutory and non-statutory complaints via telephone, email and post Liaising with external contractors and parties Previous experience in Parking Appeals is essential for this role. Carrington West are also looking for Engineers and Technicians with similar backgrounds across the South of UK - please get in touch to find out more. For a full description and further information on the role, please call Ilya Donets at Carrington West on (phone number removed) or email (url removed) FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Traffic & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 25+ years experience in this market. Please call Ilya at Carrington West on (phone number removed) for more information. By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email us.
Mar 20, 2026
Contractor
An opportunity has arisen for a Parking Representations and Appeals Officer to join a client in London on contract basis. You will be responsible for investigating parking appeals and representations, enforcing PCN's (penalty charge notices) where applicable and managing statutory and non-statutory complaints. Other duties include handling telephone queries, carrying out site visits, providing specialist parking advice and assisting the parking enforcement contractor with any issues or problems. This is a full-time contract position so please only apply if you have Parking Appeals and Representations experience. The rate on offer is £24 - £26 per hour - negotiable for the right candidate. Flexible working arrangements are available alongside home working opportunities. Duties & Responsibilities: Investigating parking appeals and representations issue to the public Reviewing and enforcing PCN's where applicable Managing statutory and non-statutory complaints via telephone, email and post Liaising with external contractors and parties Previous experience in Parking Appeals is essential for this role. Carrington West are also looking for Engineers and Technicians with similar backgrounds across the South of UK - please get in touch to find out more. For a full description and further information on the role, please call Ilya Donets at Carrington West on (phone number removed) or email (url removed) FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Traffic & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 25+ years experience in this market. Please call Ilya at Carrington West on (phone number removed) for more information. By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email us.
Carrington West are assisting their local authority client based in London in the search for a Planning Validations Officer to join their Town Planning department on an initial 6 month basis Main responsibilities of the role will include: Register planning applications in accordance with the Local Validation List and ensure data is accurately uploaded/labelled on relevant systems. Undertake all necessary consultation for planning applications within required timeframes (neighbour letter, site notice, press advert, electronic notification etc.) Register public consultation responses to planning applications, ensuring comments are uploaded onto the website in accordance with GDPR requirements. Issue planning decisions, tree work decisions and planning pre-application advice letters within required timeframes. Register pre application advice requests ensuring that the applicable fee and necessary information has been received. Register planning enforcement complaints ensuring that all necessary information has been recorded onto applicable systems. Register tree work applications ensuring that all necessary information has been recorded onto applicable systems. Under supervision assist in the preparation of committee packs for planning committees. Our client is looking for someone to start almost immediately, so if you are interested in going forward for the role then please don't hold back. Weekly office presence is required. Carrington West Pay Rate - £30 to £35per/hour (Subject to experience) Job Ref - 64531 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Mar 20, 2026
Contractor
Carrington West are assisting their local authority client based in London in the search for a Planning Validations Officer to join their Town Planning department on an initial 6 month basis Main responsibilities of the role will include: Register planning applications in accordance with the Local Validation List and ensure data is accurately uploaded/labelled on relevant systems. Undertake all necessary consultation for planning applications within required timeframes (neighbour letter, site notice, press advert, electronic notification etc.) Register public consultation responses to planning applications, ensuring comments are uploaded onto the website in accordance with GDPR requirements. Issue planning decisions, tree work decisions and planning pre-application advice letters within required timeframes. Register pre application advice requests ensuring that the applicable fee and necessary information has been received. Register planning enforcement complaints ensuring that all necessary information has been recorded onto applicable systems. Register tree work applications ensuring that all necessary information has been recorded onto applicable systems. Under supervision assist in the preparation of committee packs for planning committees. Our client is looking for someone to start almost immediately, so if you are interested in going forward for the role then please don't hold back. Weekly office presence is required. Carrington West Pay Rate - £30 to £35per/hour (Subject to experience) Job Ref - 64531 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Housing Complaints Officer (Hybrid - West London) Rate: 28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 response experience Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Mar 20, 2026
Contractor
Housing Complaints Officer (Hybrid - West London) Rate: 28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 response experience Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
I am looking for a proactive and customer-focused individual to join a team as a Customer Resolutions Officer . This role plays a key part in ensuring customers receive excellent service and clear communication, particularly when resolving service issues, complaints, and operational enquiries. The Customer Resolutions Officer acts as a central point of contact between customers and operational teams, ensuring feedback, complaints, and service issues are handled efficiently and professionally. The role involves coordinating responses, monitoring customer satisfaction, supporting operational teams, and ensuring customers are kept informed about service updates and repair works. Key Duties Act as an advocate for customers and promote high standards of customer service. Communicate proactively with customers about service issues, defects, or delays through phone, email, text, letters, or digital channels. Log, track, and manage customer feedback and complaints, ensuring they are resolved within required timescales. Monitor and report on customer satisfaction across service areas. Support customers with enquiries related to repairs, improvement works, and property alterations. Coordinate with internal teams and planners to arrange repair works and raise work orders. Visit customers in their homes where necessary to resolve issues or support service delivery. Assist with more complex enquiries such as damp issues, adaptations, or repair concerns. Promote online customer services and digital engagement. Maintain accurate customer records and complete resident data surveys. Provide administrative support to operational teams and assist with service improvement initiatives.
Mar 20, 2026
Contractor
I am looking for a proactive and customer-focused individual to join a team as a Customer Resolutions Officer . This role plays a key part in ensuring customers receive excellent service and clear communication, particularly when resolving service issues, complaints, and operational enquiries. The Customer Resolutions Officer acts as a central point of contact between customers and operational teams, ensuring feedback, complaints, and service issues are handled efficiently and professionally. The role involves coordinating responses, monitoring customer satisfaction, supporting operational teams, and ensuring customers are kept informed about service updates and repair works. Key Duties Act as an advocate for customers and promote high standards of customer service. Communicate proactively with customers about service issues, defects, or delays through phone, email, text, letters, or digital channels. Log, track, and manage customer feedback and complaints, ensuring they are resolved within required timescales. Monitor and report on customer satisfaction across service areas. Support customers with enquiries related to repairs, improvement works, and property alterations. Coordinate with internal teams and planners to arrange repair works and raise work orders. Visit customers in their homes where necessary to resolve issues or support service delivery. Assist with more complex enquiries such as damp issues, adaptations, or repair concerns. Promote online customer services and digital engagement. Maintain accurate customer records and complete resident data surveys. Provide administrative support to operational teams and assist with service improvement initiatives.
Data Support & Request Officer Pay: £17.48 per hour Contract Start Date: As soon as possible Location: Crawley / Hybrid Working (Working From Home available) The Data Support & Request Officer will support the effective handling of Freedom of Information (FOI), Environmental Information Regulation (EIR), and Subject Access Requests (SARs). The role requires ensuring requests are processed efficiently, accurately, and within statutory timescales while maintaining full compliance with relevant legislation. The role will also support the handling of Ombudsman complaints by gathering and reviewing case information and ensuring responses meet required standards. Key Responsibilities FOI / EIR Requests Support the processing of FOI and EIR requests in line with statutory deadlines. Provide guidance to requestors and council officers. Acknowledge and triage incoming requests and identify information already published. Liaise with relevant service areas to obtain requested information. Review responses for quality, completeness, accuracy, and legislative compliance. Apply appropriate exemptions or exceptions where required, consulting with the DPO/DDPO when necessary. Maintain accurate records on the case management system. Subject Access Requests (SARs) Receive, acknowledge, and coordinate responses to SARs. Provide advice to officers on legal requirements under the Data Protection Act. Manage sensitive cases with professionalism and confidentiality. Apply exemptions where appropriate and undertake redactions prior to disclosure. Ensure accurate case recording on the case management system. Essential Knowledge of handling and processing personal data. Understanding of the Freedom of Information Act, Environmental Information Regulations, Data Protection Act, and related legislation. Working knowledge of data request handling processes and corporate administrative processes. Good general level of education including Maths and English, or equivalent experience. Minimum of 2 GCSEs (or equivalent) at Grade A C / 9 4 in Maths and English. Ability to use Microsoft Office applications including Word, Excel, Teams, SharePoint, and Outlook. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Mar 20, 2026
Contractor
Data Support & Request Officer Pay: £17.48 per hour Contract Start Date: As soon as possible Location: Crawley / Hybrid Working (Working From Home available) The Data Support & Request Officer will support the effective handling of Freedom of Information (FOI), Environmental Information Regulation (EIR), and Subject Access Requests (SARs). The role requires ensuring requests are processed efficiently, accurately, and within statutory timescales while maintaining full compliance with relevant legislation. The role will also support the handling of Ombudsman complaints by gathering and reviewing case information and ensuring responses meet required standards. Key Responsibilities FOI / EIR Requests Support the processing of FOI and EIR requests in line with statutory deadlines. Provide guidance to requestors and council officers. Acknowledge and triage incoming requests and identify information already published. Liaise with relevant service areas to obtain requested information. Review responses for quality, completeness, accuracy, and legislative compliance. Apply appropriate exemptions or exceptions where required, consulting with the DPO/DDPO when necessary. Maintain accurate records on the case management system. Subject Access Requests (SARs) Receive, acknowledge, and coordinate responses to SARs. Provide advice to officers on legal requirements under the Data Protection Act. Manage sensitive cases with professionalism and confidentiality. Apply exemptions where appropriate and undertake redactions prior to disclosure. Ensure accurate case recording on the case management system. Essential Knowledge of handling and processing personal data. Understanding of the Freedom of Information Act, Environmental Information Regulations, Data Protection Act, and related legislation. Working knowledge of data request handling processes and corporate administrative processes. Good general level of education including Maths and English, or equivalent experience. Minimum of 2 GCSEs (or equivalent) at Grade A C / 9 4 in Maths and English. Ability to use Microsoft Office applications including Word, Excel, Teams, SharePoint, and Outlook. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Job Description: Job Summary We are seeking a highly motivated and professional Liaison to act as a key point of contact between our organisation and external partners. The successful candidate will facilitate communication, foster strong relationships, and support business. Residential experience is essential. Core Responsibilities Act as the main point of contact for residents. Address questions, complaints, and concerns. Explain policies, procedures, and lease agreements. Provide updates about maintenance, construction, or community changes. Mediate disputes between residents. De-escalate conflicts professionally. Coordinate with management when formal action is required. 5. Administrative Duties Maintain resident records. Track complaints and follow-up actions. Prepare reports for management. Assist with lease renewals and move-ins/move-outs. If Interested please reply to advert Job Type: Temporary Contract length: 6 weeks Work Location: In person
Mar 20, 2026
Seasonal
Job Description: Job Summary We are seeking a highly motivated and professional Liaison to act as a key point of contact between our organisation and external partners. The successful candidate will facilitate communication, foster strong relationships, and support business. Residential experience is essential. Core Responsibilities Act as the main point of contact for residents. Address questions, complaints, and concerns. Explain policies, procedures, and lease agreements. Provide updates about maintenance, construction, or community changes. Mediate disputes between residents. De-escalate conflicts professionally. Coordinate with management when formal action is required. 5. Administrative Duties Maintain resident records. Track complaints and follow-up actions. Prepare reports for management. Assist with lease renewals and move-ins/move-outs. If Interested please reply to advert Job Type: Temporary Contract length: 6 weeks Work Location: In person
Premier Work Support are currently assisting one of their prestigious clients with the recruitment of a permanent Property Manager to cover the Essex area. As the Property Manager you will be responsible for the delivery of management services to a portfolio of residential and, where applicable, mixed-use buildings and estates. This role will be the direct interface with the Client/Freeholder and Leaseholders within your portfolio. You will need to have an understanding of leasehold property management and ideally be ATPI Level 3 qualified. A driving licence is essential as you will be traveling to various locations across Essex Responsibilities will include: - Property Inspections and Maintenance: Inspections and Reports Finance: Budgets and Client Accounts Insurance: Building, Directors and Officers insurance Meetings: EGMs, AGMs, Directors' and Residents' meetings Correspondence and Administration Breaches of the Lease Contractors Property Sales (Assignment of the Lease) Complaints Hours are Monday to Friday 9am - 5.30pm If you feel that you have the relevant skills and qualifications for this role, please apply online today.
Mar 20, 2026
Full time
Premier Work Support are currently assisting one of their prestigious clients with the recruitment of a permanent Property Manager to cover the Essex area. As the Property Manager you will be responsible for the delivery of management services to a portfolio of residential and, where applicable, mixed-use buildings and estates. This role will be the direct interface with the Client/Freeholder and Leaseholders within your portfolio. You will need to have an understanding of leasehold property management and ideally be ATPI Level 3 qualified. A driving licence is essential as you will be traveling to various locations across Essex Responsibilities will include: - Property Inspections and Maintenance: Inspections and Reports Finance: Budgets and Client Accounts Insurance: Building, Directors and Officers insurance Meetings: EGMs, AGMs, Directors' and Residents' meetings Correspondence and Administration Breaches of the Lease Contractors Property Sales (Assignment of the Lease) Complaints Hours are Monday to Friday 9am - 5.30pm If you feel that you have the relevant skills and qualifications for this role, please apply online today.
4Recruitment Services are seeking an Anti-Social Behaviour Housing Officer to work for our client based in Rugby. The postholder will be responsible for managing and investigating a varied caseload of ASB matters across the borough. This includes early intervention approaches, as well as progressing cases that require formal enforcement action. You will work directly with residents, victims, and perpetrators of ASB, providing clear guidance and delivering proportionate actions to resolve issues. The successful candidate will also be responsible for preparing legal cases, including drafting witness statements, preparing court applications for possession and injunctions, and liaising closely with the Housing Management and Legal teams. Applicants must have a background in housing and a strong working knowledge of anti-social behaviour legislation. We are seeking someone who can confidently take ownership of complex cases from day one, with minimal supervision, and contribute effectively within a fast-paced and dynamic service. The client will only accept applicants who can drive and have suitable business car insurance. DUTIES AND RESPONSIBILITIES INCLUDE: Manage a mixed caseload of routine and complex ASB and tenancy breach cases. Carry out thorough, evidence-based investigations into complaints and reports of ASB. Adopt a victim-centred and trauma-informed approach to casework. Identify vulnerability at the earliest opportunity and make appropriate referrals. Deliver a high standard of customer service in line with RBC s Customer Service Standards. Take full ownership of allocated cases, ensuring compliance with RBC policies, procedures, and legal frameworks. Prepare and submit legal applications, including ASB injunctions, Notices of Seeking Possession (NOSPs), and other enforcement tools. Draft clear, accurate, and effective witness statements and court documentation. Work collaboratively with internal teams, including Housing, Community Safety, and Legal Services. Liaise and build positive working relationships with external partners such as Police, Social Services, support agencies, and community groups. Make proactive use of all available tools and powers to prevent and resolve ASB. Contribute to service improvements, innovation, and right-first-time delivery. Be responsive to community needs and contribute to creating safer neighbourhoods. ESSENTIAL REQUIREMENTS INCLUDE: Strong working knowledge of ASB legislation, tools, and powers, including injunctions, community protection measures, and possession proceedings. Relevant experience within housing management, community safety, or a related field. Demonstrable experience of effective case management within agreed timescales. Ability to prioritise workload and adapt to changing pressures and demands. Excellent verbal and written communication skills, including report writing. Confident in dealing with challenging situations and difficult conversations. Proficient in Microsoft Office and able to use case-management or CRM systems. Basic DBS check Must have be able to drive & have car business insurance Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Mar 20, 2026
Contractor
4Recruitment Services are seeking an Anti-Social Behaviour Housing Officer to work for our client based in Rugby. The postholder will be responsible for managing and investigating a varied caseload of ASB matters across the borough. This includes early intervention approaches, as well as progressing cases that require formal enforcement action. You will work directly with residents, victims, and perpetrators of ASB, providing clear guidance and delivering proportionate actions to resolve issues. The successful candidate will also be responsible for preparing legal cases, including drafting witness statements, preparing court applications for possession and injunctions, and liaising closely with the Housing Management and Legal teams. Applicants must have a background in housing and a strong working knowledge of anti-social behaviour legislation. We are seeking someone who can confidently take ownership of complex cases from day one, with minimal supervision, and contribute effectively within a fast-paced and dynamic service. The client will only accept applicants who can drive and have suitable business car insurance. DUTIES AND RESPONSIBILITIES INCLUDE: Manage a mixed caseload of routine and complex ASB and tenancy breach cases. Carry out thorough, evidence-based investigations into complaints and reports of ASB. Adopt a victim-centred and trauma-informed approach to casework. Identify vulnerability at the earliest opportunity and make appropriate referrals. Deliver a high standard of customer service in line with RBC s Customer Service Standards. Take full ownership of allocated cases, ensuring compliance with RBC policies, procedures, and legal frameworks. Prepare and submit legal applications, including ASB injunctions, Notices of Seeking Possession (NOSPs), and other enforcement tools. Draft clear, accurate, and effective witness statements and court documentation. Work collaboratively with internal teams, including Housing, Community Safety, and Legal Services. Liaise and build positive working relationships with external partners such as Police, Social Services, support agencies, and community groups. Make proactive use of all available tools and powers to prevent and resolve ASB. Contribute to service improvements, innovation, and right-first-time delivery. Be responsive to community needs and contribute to creating safer neighbourhoods. ESSENTIAL REQUIREMENTS INCLUDE: Strong working knowledge of ASB legislation, tools, and powers, including injunctions, community protection measures, and possession proceedings. Relevant experience within housing management, community safety, or a related field. Demonstrable experience of effective case management within agreed timescales. Ability to prioritise workload and adapt to changing pressures and demands. Excellent verbal and written communication skills, including report writing. Confident in dealing with challenging situations and difficult conversations. Proficient in Microsoft Office and able to use case-management or CRM systems. Basic DBS check Must have be able to drive & have car business insurance Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
To deliver an effective and customer-focused surveying service across the housing stock, ensuring properties are safe, compliant, and maintained to a high standard. The postholder will diagnose building defects, specify remedial works, manage contractors, and support planned and responsive maintenance programmes. Key Responsibilities Property Inspections & Surveys Carry out void inspections and responsive repair inspections across the housing portfolio. Diagnose building defects and identify appropriate remedial solutions. Prepare detailed schedules of work and technical specifications. Assess and prioritise health & safety risks (including damp and mould, structural issues, fire safety, and HHSRS hazards). Contract & Works Management Manage works from inspection through to completion, ensuring quality, value for money, and compliance with regulations. Monitor contractor performance, including site inspections and progress checks. Certify works completed and authorise payments in line with contract procedures. Support planned maintenance and capital works programmes. Compliance & Standards Ensure properties meet statutory and regulatory requirements, including: Housing Health and Safety Rating System (HHSRS) Decent Homes Standard Building Regulations Fire safety and asbestos management procedures Maintain accurate property and works records on housing management systems. Customer & Stakeholder Engagement Act as a technical point of contact for residents, colleagues, and contractors. Provide clear, professional advice to tenants regarding repairs and maintenance issues. Handle complaints and complex cases relating to property condition. Work collaboratively with housing officers, asset teams, and external partners. Person Specification Essential Experience working as a surveyor or inspector within social housing or local authority housing . Strong technical knowledge of domestic building construction and maintenance. Experience specifying and managing repair and maintenance works. Knowledge of relevant legislation and standards (e.g. HHSRS, Decent Homes, CDM Regulations). Ability to write clear technical reports and schedules of work. Strong customer service and communication skills. IT literate, with experience using property or repairs management systems. Full UK driving licence (or ability to travel independently). Desirable Relevant qualification (e.g. HNC/HND/Degree in Building Surveying, Construction, or similar). Membership of a professional body (e.g. CIOB, RICS, CABE). Experience of managing contractors and term maintenance contracts. Experience of working in occupied properties. Knowledge of asset management and planned investment programmes. Skills & Competencies Excellent problem-solving and diagnostic skills Ability to manage a varied workload and meet deadlines Strong attention to detail Confident decision-maker Professional and empathetic approach when dealing with residents Ability to work independently and as part of a team Working Conditions Site-based role with travel across housing stock Mix of office, home, and site working (depending on organisational policy) Occasional out-of-hours inspections may be required
Mar 20, 2026
Full time
To deliver an effective and customer-focused surveying service across the housing stock, ensuring properties are safe, compliant, and maintained to a high standard. The postholder will diagnose building defects, specify remedial works, manage contractors, and support planned and responsive maintenance programmes. Key Responsibilities Property Inspections & Surveys Carry out void inspections and responsive repair inspections across the housing portfolio. Diagnose building defects and identify appropriate remedial solutions. Prepare detailed schedules of work and technical specifications. Assess and prioritise health & safety risks (including damp and mould, structural issues, fire safety, and HHSRS hazards). Contract & Works Management Manage works from inspection through to completion, ensuring quality, value for money, and compliance with regulations. Monitor contractor performance, including site inspections and progress checks. Certify works completed and authorise payments in line with contract procedures. Support planned maintenance and capital works programmes. Compliance & Standards Ensure properties meet statutory and regulatory requirements, including: Housing Health and Safety Rating System (HHSRS) Decent Homes Standard Building Regulations Fire safety and asbestos management procedures Maintain accurate property and works records on housing management systems. Customer & Stakeholder Engagement Act as a technical point of contact for residents, colleagues, and contractors. Provide clear, professional advice to tenants regarding repairs and maintenance issues. Handle complaints and complex cases relating to property condition. Work collaboratively with housing officers, asset teams, and external partners. Person Specification Essential Experience working as a surveyor or inspector within social housing or local authority housing . Strong technical knowledge of domestic building construction and maintenance. Experience specifying and managing repair and maintenance works. Knowledge of relevant legislation and standards (e.g. HHSRS, Decent Homes, CDM Regulations). Ability to write clear technical reports and schedules of work. Strong customer service and communication skills. IT literate, with experience using property or repairs management systems. Full UK driving licence (or ability to travel independently). Desirable Relevant qualification (e.g. HNC/HND/Degree in Building Surveying, Construction, or similar). Membership of a professional body (e.g. CIOB, RICS, CABE). Experience of managing contractors and term maintenance contracts. Experience of working in occupied properties. Knowledge of asset management and planned investment programmes. Skills & Competencies Excellent problem-solving and diagnostic skills Ability to manage a varied workload and meet deadlines Strong attention to detail Confident decision-maker Professional and empathetic approach when dealing with residents Ability to work independently and as part of a team Working Conditions Site-based role with travel across housing stock Mix of office, home, and site working (depending on organisational policy) Occasional out-of-hours inspections may be required
A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers. You ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants. Sometimes things don t always go to plan, so you ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you d be willing to work towards it. You ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you ll be travelling across their sites and estates, you ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti Social Behaviour, ASB Management, Community Safety REF-
Mar 20, 2026
Full time
A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers. You ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants. Sometimes things don t always go to plan, so you ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you d be willing to work towards it. You ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you ll be travelling across their sites and estates, you ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti Social Behaviour, ASB Management, Community Safety REF-
Job Title: Housing Disrepair Officer Location: Bedfordshire We are seeking a Housing Disrepair Officer to manage a caseload of social housing disrepair claims from initial letter of claim through to resolution. This role involves ensuring compliance with legal protocols, coordinating repairs, and maintaining detailed case records while delivering a high standard of service to tenants and leaseholders. Key Responsibilities Manage disrepair claims from initial letter of claim through to settlement or court proceedings, ensuring compliance with the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Prepare and maintain key documents, including Letters of Claim, Letters of Response, Part 35 schedules, case summaries, disclosures, and submissions for the legal team. Review settlement offers, assess cost and risk, and work with legal advisors to develop negotiation strategies. Arrange and oversee expert inspections, including pre- and post-inspections, cost estimates, and defect analyses. Schedule inspections, define repair scopes, agree variations, and monitor contractor performance to ensure timely, high-quality repairs. Liaise with solicitors, legal teams, external counsel, tenants, leaseholders, and third parties to communicate progress and resolve queries. Maintain detailed case records, update internal tracking systems, and report on settlement values, case durations, KPIs, and budget performance. Identify trends in disrepair claims and contribute to service improvements to reduce liability and enhance customer outcomes. Support the development of internal disrepair protocols based on lessons learned from complaints and settlements. Skills and Experience Experience managing social housing disrepair claims or similar legal casework. Knowledge of relevant legislation, including the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Strong organisational, communication, and negotiation skills. Ability to coordinate repairs, procure contractor services, and monitor compliance. Analytical mindset with the ability to assess risks, costs, and trends in disrepair claims. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Mar 20, 2026
Contractor
Job Title: Housing Disrepair Officer Location: Bedfordshire We are seeking a Housing Disrepair Officer to manage a caseload of social housing disrepair claims from initial letter of claim through to resolution. This role involves ensuring compliance with legal protocols, coordinating repairs, and maintaining detailed case records while delivering a high standard of service to tenants and leaseholders. Key Responsibilities Manage disrepair claims from initial letter of claim through to settlement or court proceedings, ensuring compliance with the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Prepare and maintain key documents, including Letters of Claim, Letters of Response, Part 35 schedules, case summaries, disclosures, and submissions for the legal team. Review settlement offers, assess cost and risk, and work with legal advisors to develop negotiation strategies. Arrange and oversee expert inspections, including pre- and post-inspections, cost estimates, and defect analyses. Schedule inspections, define repair scopes, agree variations, and monitor contractor performance to ensure timely, high-quality repairs. Liaise with solicitors, legal teams, external counsel, tenants, leaseholders, and third parties to communicate progress and resolve queries. Maintain detailed case records, update internal tracking systems, and report on settlement values, case durations, KPIs, and budget performance. Identify trends in disrepair claims and contribute to service improvements to reduce liability and enhance customer outcomes. Support the development of internal disrepair protocols based on lessons learned from complaints and settlements. Skills and Experience Experience managing social housing disrepair claims or similar legal casework. Knowledge of relevant legislation, including the Pre-Action Protocol for Legal Claims, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018. Strong organisational, communication, and negotiation skills. Ability to coordinate repairs, procure contractor services, and monitor compliance. Analytical mindset with the ability to assess risks, costs, and trends in disrepair claims. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
2 days per week on site required The Senior Planning Enforcement Officer plays a crucial role responsible for undertaking; coordinating, responding and prioritising enforcement and compliance activities within the Development Management directorate. This position is responsible for ensuring compliance with planning regulations and addressing breaches of planning control for the more complex cases. The role involves investigating complaints, conducting site visits, negotiating and taking appropriate enforcement actions to rectify unauthorized and unlawful developments. The officer will work closely with other departments, stakeholders, members and the public to provide guidance on planning matters and ensure that development activities align with local and national planning policies. Additionally, the role requires preparing detailed reports, witness statements and representing the council in appeals and court proceedings, ensuring maintenance of accurate records of enforcement actions.
Mar 20, 2026
Contractor
2 days per week on site required The Senior Planning Enforcement Officer plays a crucial role responsible for undertaking; coordinating, responding and prioritising enforcement and compliance activities within the Development Management directorate. This position is responsible for ensuring compliance with planning regulations and addressing breaches of planning control for the more complex cases. The role involves investigating complaints, conducting site visits, negotiating and taking appropriate enforcement actions to rectify unauthorized and unlawful developments. The officer will work closely with other departments, stakeholders, members and the public to provide guidance on planning matters and ensure that development activities align with local and national planning policies. Additionally, the role requires preparing detailed reports, witness statements and representing the council in appeals and court proceedings, ensuring maintenance of accurate records of enforcement actions.
To lead a team of back-office functions for the Repairs Team - out of hours enquiries, work in progress, invoicing, officer enquiries, contractor management and chase-ups and complex repair orders. Ensure that repairs jobs are monitored and coordinated and scheduled appropriately to maximise efficient service delivery. Manage the scheduling to ensure this is fully automated while overseeing the manual override function. You will ensure that the correct information and management of contact for our internal/external customers and suppliers are in-line with our policies and procedures. Provide analysis of workflows and demands for service. Monitor performance data and potential risks and action solutions. Ensure administrative support is provided for the efficient running of the repairs service - voids, disrepair, damp and mould, invoicing and other areas. Provide support to the Operations Manager Responsive Repairs. Work in close liaison with the Repairs Front Office Team Leader. Take responsibility for ensuring that processes and systems are kept under review. Support and drive any new system/process changes Support the Housing Service in carrying out customer surveys regarding repairs, complaints and other areas of housing as may be required.
Mar 20, 2026
Full time
To lead a team of back-office functions for the Repairs Team - out of hours enquiries, work in progress, invoicing, officer enquiries, contractor management and chase-ups and complex repair orders. Ensure that repairs jobs are monitored and coordinated and scheduled appropriately to maximise efficient service delivery. Manage the scheduling to ensure this is fully automated while overseeing the manual override function. You will ensure that the correct information and management of contact for our internal/external customers and suppliers are in-line with our policies and procedures. Provide analysis of workflows and demands for service. Monitor performance data and potential risks and action solutions. Ensure administrative support is provided for the efficient running of the repairs service - voids, disrepair, damp and mould, invoicing and other areas. Provide support to the Operations Manager Responsive Repairs. Work in close liaison with the Repairs Front Office Team Leader. Take responsibility for ensuring that processes and systems are kept under review. Support and drive any new system/process changes Support the Housing Service in carrying out customer surveys regarding repairs, complaints and other areas of housing as may be required.
Mobile Facilities Attendant - Facilities & Environment Temporary Contract Ormeau Park Belfast Main purpose of job. To be responsible to the appropriate officer, to ensure that all sites and associated facilities are maintained and kept to required standards for public use and to appropriately supervise access to these facilities. To be responsible to the appropriate officer for administering bookings of facilities and for providing information and advice to customers. To be able to work flexibly across all sites to ensure the necessary high standards of service delivery are achieved. Summary of responsibilities and personal duties To provide a high standard of customer service to all customers. To ensure that all areas in and around the site and associated facilities are kept in a clean and hygienic condition (including litter collections). To act as keyholder, responsible for opening and closing and controlling access to all parts of the building and associated facilities. To monitor and check bookings and ensure that user access to facilities, for example, 3G pitches, are in line with bookings taken and to take appropriate remedial action as required. To assist with events as and when required. To carry out the necessary checks to ensure that all users comply with booking regulations as laid down by Belfast City Council. To patrol designated centre car parks in an effort to prevent vandalism to or theft from the vehicles. To maintain records and complete associated paperwork as required by laid down policies and procedures. To receive, record and secure cash in line with the cash handling procedures and issue tickets and equipment as required. To ensure good relations with all user groups including members of the public and respond to requests, provide guidance and deal with any complaints in relation to the site. This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description but which are commensurate with the role. Full Job Description is available Essential criteria Driving licence and experience Applicants must, as at the closing date must: possess a full, current driving licence which enables them to drive in Northern Ireland, or, have access to a form of transport which will enable them to meet the requirements of the post in full 1 ; and be able to demonstrate by providing personal and specific examples, relevant work experience of each of the following three areas: the operation of facilities, including health and safety procedures,cleaning and maintenance and associated administrative duties; dealing with members of the public, in person; and cash handling on behalf of others. Special skills and attributes Applicants must be able to demonstrate that they possess the following special skills and attributes: Customer care skills: the ability to deal effectively with the general public and respond to a variety of customer needs. Organisational and work planning skills: the ability to work on their own initiative. Written communication skills: the ability to complete standard forms clearly and to collate information into simple written reports. Decision making skills: the ability to exercise judgement in the event of incidents and emergencies and any other unexpected events. Oral communication skills: good inter-personal skills with the ability to communicate effectively with members of the public, colleagues and others. Team working skills: the ability to be an effective team member, contributing to the success of the team and the achievement of objectives. Health and Safety awareness: an understanding of the importance of personal responsibility and that of the public in relation to health and safety compliance. 1 Please be advised that this alternative is a 'reasonable adjustment' specifically for applicants with disabilities who, as a result of their disability, are unable to hold a full, current driving licence. However please also be advised that, given the business need for the post holder to drive council-owned vehicles, as and when required, in order to fulfil the duties of the post then the 'reasonableness' of this adjustment will be thoroughly considered prior to any appointment being made. Other Information: Closing Date: 31 March 26 Start Date: 20 April 26 Location: Ormeau Park Belfast Hours of Work: 37 hours per week Shifts TBC - applicants should be fully flexible Sun to Sat. Rate of Pay: £13.47 per hour plus accrued holiday pay. Plus, weekend rates will apply If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on or to speak to one of our consultants. The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested, please send your CV as early as possible. Please note, only those candidates shortlisted may be contacted. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Mar 20, 2026
Full time
Mobile Facilities Attendant - Facilities & Environment Temporary Contract Ormeau Park Belfast Main purpose of job. To be responsible to the appropriate officer, to ensure that all sites and associated facilities are maintained and kept to required standards for public use and to appropriately supervise access to these facilities. To be responsible to the appropriate officer for administering bookings of facilities and for providing information and advice to customers. To be able to work flexibly across all sites to ensure the necessary high standards of service delivery are achieved. Summary of responsibilities and personal duties To provide a high standard of customer service to all customers. To ensure that all areas in and around the site and associated facilities are kept in a clean and hygienic condition (including litter collections). To act as keyholder, responsible for opening and closing and controlling access to all parts of the building and associated facilities. To monitor and check bookings and ensure that user access to facilities, for example, 3G pitches, are in line with bookings taken and to take appropriate remedial action as required. To assist with events as and when required. To carry out the necessary checks to ensure that all users comply with booking regulations as laid down by Belfast City Council. To patrol designated centre car parks in an effort to prevent vandalism to or theft from the vehicles. To maintain records and complete associated paperwork as required by laid down policies and procedures. To receive, record and secure cash in line with the cash handling procedures and issue tickets and equipment as required. To ensure good relations with all user groups including members of the public and respond to requests, provide guidance and deal with any complaints in relation to the site. This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description but which are commensurate with the role. Full Job Description is available Essential criteria Driving licence and experience Applicants must, as at the closing date must: possess a full, current driving licence which enables them to drive in Northern Ireland, or, have access to a form of transport which will enable them to meet the requirements of the post in full 1 ; and be able to demonstrate by providing personal and specific examples, relevant work experience of each of the following three areas: the operation of facilities, including health and safety procedures,cleaning and maintenance and associated administrative duties; dealing with members of the public, in person; and cash handling on behalf of others. Special skills and attributes Applicants must be able to demonstrate that they possess the following special skills and attributes: Customer care skills: the ability to deal effectively with the general public and respond to a variety of customer needs. Organisational and work planning skills: the ability to work on their own initiative. Written communication skills: the ability to complete standard forms clearly and to collate information into simple written reports. Decision making skills: the ability to exercise judgement in the event of incidents and emergencies and any other unexpected events. Oral communication skills: good inter-personal skills with the ability to communicate effectively with members of the public, colleagues and others. Team working skills: the ability to be an effective team member, contributing to the success of the team and the achievement of objectives. Health and Safety awareness: an understanding of the importance of personal responsibility and that of the public in relation to health and safety compliance. 1 Please be advised that this alternative is a 'reasonable adjustment' specifically for applicants with disabilities who, as a result of their disability, are unable to hold a full, current driving licence. However please also be advised that, given the business need for the post holder to drive council-owned vehicles, as and when required, in order to fulfil the duties of the post then the 'reasonableness' of this adjustment will be thoroughly considered prior to any appointment being made. Other Information: Closing Date: 31 March 26 Start Date: 20 April 26 Location: Ormeau Park Belfast Hours of Work: 37 hours per week Shifts TBC - applicants should be fully flexible Sun to Sat. Rate of Pay: £13.47 per hour plus accrued holiday pay. Plus, weekend rates will apply If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on or to speak to one of our consultants. The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested, please send your CV as early as possible. Please note, only those candidates shortlisted may be contacted. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Electoral Services Officer needed! Rate: 17.47ph Hours: 30h per week - Monday - Friday 9am - 5pm Part time role 3-4 days a week - 30 hours per week or less Ideally Local to teignbridge. Purpose of the Role To support the Electoral Services Manager in the effective and lawful delivery of electoral registration and elections. Manage the maintenance of an accurate electoral register by processing daily applications, including absent voting applications, with responsibility for the ongoing revision of the register and maintenance of relevant lists. Maintain the integrity, security and lawful management of sensitive electoral data in line with both electoral law and GDPR legislation. Proactively support the Electoral Services Manager to deliver elections and referenda for all tiers of government. Key Duties and Responsibilities Maintain the Register of Electors, including processing and determining applications, deletions, and identity verification to ensure accuracy and eligibility. Support statutory Individual Electoral Registration (IER), which includes processing daily downloads from the government's IER digital services portal. Process and determine all types of absent vote applications. Deal with applications for Voter Authority Certificates (VACs) where required. Manage special category elector applications and maintain accurate records. Manage the structure and security of SharePoint, Teams sites and the eXpress electoral management system to ensure that documents are stored appropriately, avoiding duplication and conforming to data protection legislation. Co-ordinate the department's response to complaints and enquiries from members of the public and electoral community, providing guidance and advice, and decision making as appropriate. Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Mar 20, 2026
Seasonal
Electoral Services Officer needed! Rate: 17.47ph Hours: 30h per week - Monday - Friday 9am - 5pm Part time role 3-4 days a week - 30 hours per week or less Ideally Local to teignbridge. Purpose of the Role To support the Electoral Services Manager in the effective and lawful delivery of electoral registration and elections. Manage the maintenance of an accurate electoral register by processing daily applications, including absent voting applications, with responsibility for the ongoing revision of the register and maintenance of relevant lists. Maintain the integrity, security and lawful management of sensitive electoral data in line with both electoral law and GDPR legislation. Proactively support the Electoral Services Manager to deliver elections and referenda for all tiers of government. Key Duties and Responsibilities Maintain the Register of Electors, including processing and determining applications, deletions, and identity verification to ensure accuracy and eligibility. Support statutory Individual Electoral Registration (IER), which includes processing daily downloads from the government's IER digital services portal. Process and determine all types of absent vote applications. Deal with applications for Voter Authority Certificates (VACs) where required. Manage special category elector applications and maintain accurate records. Manage the structure and security of SharePoint, Teams sites and the eXpress electoral management system to ensure that documents are stored appropriately, avoiding duplication and conforming to data protection legislation. Co-ordinate the department's response to complaints and enquiries from members of the public and electoral community, providing guidance and advice, and decision making as appropriate. Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £32,000 - £34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within t
Mar 19, 2026
Full time
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £32,000 - £34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within t
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £32,000 - £34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within t
Mar 19, 2026
Full time
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £32,000 - £34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within t
