Lead UX Designer Retail & eCommerce London (Hybrid - 2 Days per Week) Up to 60,000 We're working with a leading consumer business looking to hire a Lead UX Designer to play a key role in shaping the future of its digital customer experience. This is an opportunity to work closely with Product, Engineering and commercial teams to create intuitive, customer-focused digital experiences that deliver measurable business value. You'll be responsible for leading UX initiatives from discovery through to delivery, helping to improve customer journeys across web and mobile platforms. What You'll Be Doing Lead end-to-end UX projects from research and discovery through to final designs Conduct user research, usability testing and customer interviews to identify opportunities for improvement Create wireframes, user flows, prototypes and high-fidelity designs using Figma Collaborate with Product Managers, Engineers and key business stakeholders to deliver customer-focused solutions Champion UX best practice and contribute to the continuous improvement of design standards and processes Use customer insight, analytics and testing to validate ideas and optimise digital experiences Present design concepts and recommendations to stakeholders across the business Support the delivery of engaging, accessible and user-centred digital products What We're Looking For 5+ years' experience in UX Design, Product Design or a similar role Experience designing customer-facing digital products within ecommerce, retail or another consumer-focused environment Strong understanding of the end-to-end UX process, from research and discovery through to delivery Excellent proficiency with Figma, including wireframing, prototyping and high-fidelity UI design Experience collaborating with cross-functional teams including Product and Engineering Ability to work independently, manage multiple priorities and influence stakeholders at different levels A data-informed approach to design, using customer insight and testing to support decision making Strong communication and presentation skills with a passion for creating outstanding user experiences Package 50,000- 60,000 depending on experience Hybrid working (2 days per week in the London office) Opportunity to work on a large-scale ecommerce platform Apply today with your most up-to-date CV! BH36802
Aug 07, 2026
Full time
Lead UX Designer Retail & eCommerce London (Hybrid - 2 Days per Week) Up to 60,000 We're working with a leading consumer business looking to hire a Lead UX Designer to play a key role in shaping the future of its digital customer experience. This is an opportunity to work closely with Product, Engineering and commercial teams to create intuitive, customer-focused digital experiences that deliver measurable business value. You'll be responsible for leading UX initiatives from discovery through to delivery, helping to improve customer journeys across web and mobile platforms. What You'll Be Doing Lead end-to-end UX projects from research and discovery through to final designs Conduct user research, usability testing and customer interviews to identify opportunities for improvement Create wireframes, user flows, prototypes and high-fidelity designs using Figma Collaborate with Product Managers, Engineers and key business stakeholders to deliver customer-focused solutions Champion UX best practice and contribute to the continuous improvement of design standards and processes Use customer insight, analytics and testing to validate ideas and optimise digital experiences Present design concepts and recommendations to stakeholders across the business Support the delivery of engaging, accessible and user-centred digital products What We're Looking For 5+ years' experience in UX Design, Product Design or a similar role Experience designing customer-facing digital products within ecommerce, retail or another consumer-focused environment Strong understanding of the end-to-end UX process, from research and discovery through to delivery Excellent proficiency with Figma, including wireframing, prototyping and high-fidelity UI design Experience collaborating with cross-functional teams including Product and Engineering Ability to work independently, manage multiple priorities and influence stakeholders at different levels A data-informed approach to design, using customer insight and testing to support decision making Strong communication and presentation skills with a passion for creating outstanding user experiences Package 50,000- 60,000 depending on experience Hybrid working (2 days per week in the London office) Opportunity to work on a large-scale ecommerce platform Apply today with your most up-to-date CV! BH36802
A fantastic opportunity for a Repairs Manager has come available for a well-respected housing provider based in Cardiff! You will be based at their head office in Cardiff with hybrid working available As the Repairs Manager , if you have a strong track record of managing a DLO and building up and upskilling a team, I want to speak with you Repairs Manager duties: Lead on the delivery of a safe, high-performing and customer-focused multi-trade responsive repairs service, ensuring services align with organisational priorities and regulatory requirements. Hold overall accountability for repairs service performance, overseeing the use of KPIs, dashboards and data analytics to drive continuous improvement, inform decision-making and provide assurance to senior leadership. Manage the reactive repairs budget, ensuring effective financial control and value for money services. Lead the procurement, appointment and performance management of external contractors, ensuring contractual compliance, quality standards, and value for money outcomes for customers. Lead, manage and mentor the Repairs Team Operational Leads, setting clear direction and standards in line with industry best practice and ensuring robust training and development is in place. To succeed as the Repairs Manager, you need: Significant experience within managing and delivering high quality repairs services Extensive knowledge of health and safety and other relevant legislation and regulations Knowledge of the WHQS (Welsh Housing Quality Standard), including HHSRS Experience managing a DLO Experience dealing with a customer contact centre Experience driving efficiency's and cost control This role is offering a day rate of 250- 300 per day To register your interest, click apply now or call Kyle on (phone number removed)
Aug 07, 2026
Contractor
A fantastic opportunity for a Repairs Manager has come available for a well-respected housing provider based in Cardiff! You will be based at their head office in Cardiff with hybrid working available As the Repairs Manager , if you have a strong track record of managing a DLO and building up and upskilling a team, I want to speak with you Repairs Manager duties: Lead on the delivery of a safe, high-performing and customer-focused multi-trade responsive repairs service, ensuring services align with organisational priorities and regulatory requirements. Hold overall accountability for repairs service performance, overseeing the use of KPIs, dashboards and data analytics to drive continuous improvement, inform decision-making and provide assurance to senior leadership. Manage the reactive repairs budget, ensuring effective financial control and value for money services. Lead the procurement, appointment and performance management of external contractors, ensuring contractual compliance, quality standards, and value for money outcomes for customers. Lead, manage and mentor the Repairs Team Operational Leads, setting clear direction and standards in line with industry best practice and ensuring robust training and development is in place. To succeed as the Repairs Manager, you need: Significant experience within managing and delivering high quality repairs services Extensive knowledge of health and safety and other relevant legislation and regulations Knowledge of the WHQS (Welsh Housing Quality Standard), including HHSRS Experience managing a DLO Experience dealing with a customer contact centre Experience driving efficiency's and cost control This role is offering a day rate of 250- 300 per day To register your interest, click apply now or call Kyle on (phone number removed)
As a Senior Category Manager in Matlock within the public sector, you'll oversee procurement and supply chain activities, ensuring value for money and compliance. This part-time role (2.5 days per week) helps the organisation streamline processes and manage supplier relationships effectively. Client Details Derbyshire County Council services reach everyone who lives in or visits Derbyshire, which is why we work with our communities to make sure we meet their needs and expectations. This includes their families, their environment, their education, their job prospects and their social needs. The council is divided into 4 strategic directorates, responsible for the following areas: Adult Care - Preventative and wellbeing services; assessment of care needs; home care and day opportunities for older, disabled and vulnerable people; disability equipment and home adaptations; support for carers; hospital discharge services; short term specialist community beds; reablement; falls prevention; in-house residential care homes; community care centres; quality and safeguarding across all residential homes; specialist dementia care; benefits and debt advice; strategic planning and resourcing public services; stakeholder engagement and consultation; care market shaping; commissioning care services; contract management, and performance monitoring. Public Health: reducing health inequalities; promoting healthier lifestyles; improving the health of the population by sharing information and expertise; preparing for future health challenges; providing protection from public health hazards. Children's Services: support for vulnerable families and disabled children; teenage and careers services; children's centres; sports and outdoor learning; school improvement services; school meals; school place planning and building; special educational needs; adult community education; services traded with schools; pre-school and childcare support; safeguarding and child protection; fostering and adoption, and the youth offending service. Corporate services and transformationResponsible for: property; finance; Digital Services; corporate HR; legal and democratic services; libraries and heritage; community safety; refugee resettlement; trading standards; 'Trusted Trader'; policy; research; performance; communications including digital and web development, and Call Derbyshire; innovation; strategic commissioning; procurement; strategic partnerships; member and management services; registrar and coroner services. Place: roads; footpaths; public and community transport; road safety; economic development and regeneration; broadband expansion; minerals; transport and strategic planning; emergency planning; household waste recycling centres; waste planning and management; building and landscape conservation; countryside sites; strategic economic partnerships; inward investment; tourism; rail policy; HS2; employment and skills; flooding, and environmental policy. Description Lead the implementation of the procurement strategy for the directorate, aligning commercial activity with service objectives, financial planning, and corporate priorities Work in close partnership with senior managers and budget holders to support procurement delivery across services, identifying opportunities for early engagement, risk reduction, and added value Deliver high-value, high-risk, and complex procurement exercises, ensuring robust governance, market engagement, and compliance with all relevant legislation and Council policies Manage and reduce procurement non-compliance across the directorate by embedding best practice, offering guidance, and implementing corrective actions in partnership with services. Provide expert advice and support to stakeholders on all aspects of the procurement lifecycle, including legislation, risk, contract structuring, supplier engagement, and sourcing strategies Embed updates to public procurement legislation-including the Procurement Act 2023 and Procurement Regulations 2024 Manage procurement and contract-related risk throughout the commissioning and procurement cycle, implementing mitigation strategies and advising services on risk exposure and management Use data and analytics to monitor pipeline progress, evaluate procurement performance, and inform strategic and operational decisions Contribute to the development of corporate procurement policies, tools, and templates, sharing best practice and supporting consistency across the Council Profile Experience of managing complex, high-value procurement activity in a public sector or similarly regulated environment Experience in supervising, mentoring, and developing procurement professionals, including setting objectives and supporting delivery Demonstrated experience in supporting budget holders and managers in planning and delivering procurement aligned with service delivery and financial targets Experience of of embedding and supporting effective contract management practices across services, ensuring performance, compliance, and continuous improvement Experience in risk identification and mitigation in procurement and contract management Experience of embedding procurement compliance and resolving issues of non-compliance across services In-depth knowledge of procurement legislation, including the Public Contracts Regulations (PCRs), Procurement Act 2023, and Procurement Regulations 2024 Strong understanding of public procurement principles, sourcing strategy, category management, and contract lifecycle management Commercial awareness & understanding of budgetary and financial processes Job Offer Pro Rata Salary ranging from 39,865 - 43,270 + 2000 Market Supplement Local Government Pension Scheme 27 days annual leave rising to 32 with service (plus bank holidays) - pro rata Flexitime Flexible working Hybrid working (required at least half a day in the Matlock office on a Tuesday)
Aug 07, 2026
Full time
As a Senior Category Manager in Matlock within the public sector, you'll oversee procurement and supply chain activities, ensuring value for money and compliance. This part-time role (2.5 days per week) helps the organisation streamline processes and manage supplier relationships effectively. Client Details Derbyshire County Council services reach everyone who lives in or visits Derbyshire, which is why we work with our communities to make sure we meet their needs and expectations. This includes their families, their environment, their education, their job prospects and their social needs. The council is divided into 4 strategic directorates, responsible for the following areas: Adult Care - Preventative and wellbeing services; assessment of care needs; home care and day opportunities for older, disabled and vulnerable people; disability equipment and home adaptations; support for carers; hospital discharge services; short term specialist community beds; reablement; falls prevention; in-house residential care homes; community care centres; quality and safeguarding across all residential homes; specialist dementia care; benefits and debt advice; strategic planning and resourcing public services; stakeholder engagement and consultation; care market shaping; commissioning care services; contract management, and performance monitoring. Public Health: reducing health inequalities; promoting healthier lifestyles; improving the health of the population by sharing information and expertise; preparing for future health challenges; providing protection from public health hazards. Children's Services: support for vulnerable families and disabled children; teenage and careers services; children's centres; sports and outdoor learning; school improvement services; school meals; school place planning and building; special educational needs; adult community education; services traded with schools; pre-school and childcare support; safeguarding and child protection; fostering and adoption, and the youth offending service. Corporate services and transformationResponsible for: property; finance; Digital Services; corporate HR; legal and democratic services; libraries and heritage; community safety; refugee resettlement; trading standards; 'Trusted Trader'; policy; research; performance; communications including digital and web development, and Call Derbyshire; innovation; strategic commissioning; procurement; strategic partnerships; member and management services; registrar and coroner services. Place: roads; footpaths; public and community transport; road safety; economic development and regeneration; broadband expansion; minerals; transport and strategic planning; emergency planning; household waste recycling centres; waste planning and management; building and landscape conservation; countryside sites; strategic economic partnerships; inward investment; tourism; rail policy; HS2; employment and skills; flooding, and environmental policy. Description Lead the implementation of the procurement strategy for the directorate, aligning commercial activity with service objectives, financial planning, and corporate priorities Work in close partnership with senior managers and budget holders to support procurement delivery across services, identifying opportunities for early engagement, risk reduction, and added value Deliver high-value, high-risk, and complex procurement exercises, ensuring robust governance, market engagement, and compliance with all relevant legislation and Council policies Manage and reduce procurement non-compliance across the directorate by embedding best practice, offering guidance, and implementing corrective actions in partnership with services. Provide expert advice and support to stakeholders on all aspects of the procurement lifecycle, including legislation, risk, contract structuring, supplier engagement, and sourcing strategies Embed updates to public procurement legislation-including the Procurement Act 2023 and Procurement Regulations 2024 Manage procurement and contract-related risk throughout the commissioning and procurement cycle, implementing mitigation strategies and advising services on risk exposure and management Use data and analytics to monitor pipeline progress, evaluate procurement performance, and inform strategic and operational decisions Contribute to the development of corporate procurement policies, tools, and templates, sharing best practice and supporting consistency across the Council Profile Experience of managing complex, high-value procurement activity in a public sector or similarly regulated environment Experience in supervising, mentoring, and developing procurement professionals, including setting objectives and supporting delivery Demonstrated experience in supporting budget holders and managers in planning and delivering procurement aligned with service delivery and financial targets Experience of of embedding and supporting effective contract management practices across services, ensuring performance, compliance, and continuous improvement Experience in risk identification and mitigation in procurement and contract management Experience of embedding procurement compliance and resolving issues of non-compliance across services In-depth knowledge of procurement legislation, including the Public Contracts Regulations (PCRs), Procurement Act 2023, and Procurement Regulations 2024 Strong understanding of public procurement principles, sourcing strategy, category management, and contract lifecycle management Commercial awareness & understanding of budgetary and financial processes Job Offer Pro Rata Salary ranging from 39,865 - 43,270 + 2000 Market Supplement Local Government Pension Scheme 27 days annual leave rising to 32 with service (plus bank holidays) - pro rata Flexitime Flexible working Hybrid working (required at least half a day in the Matlock office on a Tuesday)
Location Wotton-under-Edge, Glos Salary up to £30,000 depending on experience Hybrid working 3 days/week onsite Renishaw is seeking an HR Administrator to provide employee lifecycle support and enhance our Human Resources Shared Services Team. This role plays an integral part in delivering efficient, accurate and customer-focused administrative support, ensuring consistent HR process in line with company policies, procedures and employment legislation. The role acts as a first point of contact for HR queries and supports managers and employees with transactional HR activities. The role sits within the HR Shared Services team, reporting to the HR Shared Services Team Leader, working closely across functions to ensure effective service delivery and continuous process improvement. Responsibilities Employee lifecycle administration Process new starters, contractual changes, transfers and leavers. Prepare employment contracts, letters and HR documentation. Coordinate onboarding and induction activities. Maintain accurate employee records within HR systems such as Workday and manage day to day tasks. HR query management Act as the first point of contact for HR-related enquiries. Manage the HR shared inbox and respond to routine employee and manager queries. Provide support and guidance to employees throughout their family friendly leave journey Escalate complex issues to HR Advisors, HR Business Partners or specialist teams as required, support notetaking and letter preparation activities. Data management & compliance Ensure employee data is accurate, complete and maintained in line with GDPR requirements. Conduct compliance checks, including right-to-work, probation and employment documentation. Produce standard HR reports and metrics as required. Payroll & benefits support Process payroll-related changes and liaise with the Payroll team to ensure timely and accurate processing. Support benefits administration and employee data uploads. Continuous improvement Identify opportunities to improve HR processes and service delivery. Support HR projects through system testing, process improvements and data quality initiatives. Maintain process documentation and guides, support knowledge-sharing across the team. Key requirements Previous experience in an HR administration high-volume administrative role. Strong attention to detail, organisational skills and process minded. Excellent written and verbal communication skills. Ability to handle confidential information with discretion. Ability to prioritise workload and meet deadlines. Customer focused and collaborative approach. Good working knowledge of Microsoft Office (Word, Excel, Outlook and Teams). Desirable requirements Experience working within an HR Shared Services environment. Knowledge of employment legislation and HR processes. Experience using Workday (HRIS). CIPD qualification or working towards CIPD Level 3 or equivalent. Benefits When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, subsidised onsite restaurants and coffee shops, free parking, car sharing scheme and 24 hour fitness centres. ( not available at all sites). We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.
Aug 07, 2026
Full time
Location Wotton-under-Edge, Glos Salary up to £30,000 depending on experience Hybrid working 3 days/week onsite Renishaw is seeking an HR Administrator to provide employee lifecycle support and enhance our Human Resources Shared Services Team. This role plays an integral part in delivering efficient, accurate and customer-focused administrative support, ensuring consistent HR process in line with company policies, procedures and employment legislation. The role acts as a first point of contact for HR queries and supports managers and employees with transactional HR activities. The role sits within the HR Shared Services team, reporting to the HR Shared Services Team Leader, working closely across functions to ensure effective service delivery and continuous process improvement. Responsibilities Employee lifecycle administration Process new starters, contractual changes, transfers and leavers. Prepare employment contracts, letters and HR documentation. Coordinate onboarding and induction activities. Maintain accurate employee records within HR systems such as Workday and manage day to day tasks. HR query management Act as the first point of contact for HR-related enquiries. Manage the HR shared inbox and respond to routine employee and manager queries. Provide support and guidance to employees throughout their family friendly leave journey Escalate complex issues to HR Advisors, HR Business Partners or specialist teams as required, support notetaking and letter preparation activities. Data management & compliance Ensure employee data is accurate, complete and maintained in line with GDPR requirements. Conduct compliance checks, including right-to-work, probation and employment documentation. Produce standard HR reports and metrics as required. Payroll & benefits support Process payroll-related changes and liaise with the Payroll team to ensure timely and accurate processing. Support benefits administration and employee data uploads. Continuous improvement Identify opportunities to improve HR processes and service delivery. Support HR projects through system testing, process improvements and data quality initiatives. Maintain process documentation and guides, support knowledge-sharing across the team. Key requirements Previous experience in an HR administration high-volume administrative role. Strong attention to detail, organisational skills and process minded. Excellent written and verbal communication skills. Ability to handle confidential information with discretion. Ability to prioritise workload and meet deadlines. Customer focused and collaborative approach. Good working knowledge of Microsoft Office (Word, Excel, Outlook and Teams). Desirable requirements Experience working within an HR Shared Services environment. Knowledge of employment legislation and HR processes. Experience using Workday (HRIS). CIPD qualification or working towards CIPD Level 3 or equivalent. Benefits When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, subsidised onsite restaurants and coffee shops, free parking, car sharing scheme and 24 hour fitness centres. ( not available at all sites). We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.
Are you passionate about developing high-performing sales teams? Do you thrive on the sales floor, coaching in the moment and helping people maximise every customer conversation? We are supporting a growing organisation looking for an experienced Performance Coach / Sales Coach to join their outbound sales operation. This is a hands-on coaching role focused on improving sales behaviours, increasing conversion rates and helping advisors achieve their full potential. Working closely with Sales Leadership, Operations and Team Leaders, you will play a key role in identifying performance opportunities, delivering targeted coaching and embedding a culture of continuous improvement. This is not a traditional classroom-based training position. You will be actively involved in the day-to-day sales environment, listening to calls, providing real-time feedback and coaching advisors to become confident, consultative sales professionals. The RoleReporting into the Sales Leadership team, you will be responsible for improving individual and team performance through structured coaching, call reviews and behavioural development. You will use performance data, quality insights and commercial results to create coaching plans that improve sales capability, customer engagement and revenue performance. Key Responsibilities Deliver regular one-to-one coaching sessions with sales advisors. Conduct live call listening and side-by-side coaching. Complete call quality reviews and provide constructive feedback. Coach advisors on questioning techniques, objection handling and closing skills. Develop consultative sales behaviours and customer engagement techniques. Support advisors in improving confidence, performance and consistency. Work closely with Team Leaders to identify development opportunities. Analyse performance metrics and translate insights into practical coaching. Deliver sales workshops, refresher sessions and behavioural training. Support new starter development and ongoing capability building. Identify trends across teams and recommend targeted improvement plans. Monitor coaching effectiveness through improvements in KPIs and sales results. Champion a positive, accountable and high-performance sales culture. What We're Looking ForWe are looking for someone who enjoys developing people, understands sales psychology and can coach effectively in a fast-paced commercial environment. Ideally, you will have: Experience coaching within a high-volume outbound sales or contact centre environment. Strong knowledge of consultative selling techniques. Proven experience improving sales performance through coaching. Excellent objection handling and closing skills. Confidence delivering live coaching and constructive feedback. Strong communication, influencing and relationship-building skills. A motivational coaching style with the ability to inspire others. Experience using performance data and KPIs to drive improvement. Desirable Experience B2B or B2C sales experience. Utilities, telecoms, financial services or regulated sales background. Experience working with outbound dialler environments. Understanding of quality frameworks and coaching methodologies. Experience supporting Team Leaders and Sales Managers with development plans. What You'll Receive 35,000 - 45,000 basic salary (NEG). Performance-related bonus scheme. Hybrid working. Career development opportunities. Opportunity to influence sales performance within a growing organisation. Supportive and collaborative working environment. Ongoing personal development and leadership opportunities. Why This Opportunity?This is an excellent opportunity for an experienced Sales Coach, Performance Coach, Sales Trainer or Contact Centre Coach who enjoys being close to the action and making a measurable difference. You will have the opportunity to shape sales behaviours, improve team capability and directly influence commercial success within a growing business. If you are passionate about developing people and driving performance, we would love to hear from you.
Aug 07, 2026
Full time
Are you passionate about developing high-performing sales teams? Do you thrive on the sales floor, coaching in the moment and helping people maximise every customer conversation? We are supporting a growing organisation looking for an experienced Performance Coach / Sales Coach to join their outbound sales operation. This is a hands-on coaching role focused on improving sales behaviours, increasing conversion rates and helping advisors achieve their full potential. Working closely with Sales Leadership, Operations and Team Leaders, you will play a key role in identifying performance opportunities, delivering targeted coaching and embedding a culture of continuous improvement. This is not a traditional classroom-based training position. You will be actively involved in the day-to-day sales environment, listening to calls, providing real-time feedback and coaching advisors to become confident, consultative sales professionals. The RoleReporting into the Sales Leadership team, you will be responsible for improving individual and team performance through structured coaching, call reviews and behavioural development. You will use performance data, quality insights and commercial results to create coaching plans that improve sales capability, customer engagement and revenue performance. Key Responsibilities Deliver regular one-to-one coaching sessions with sales advisors. Conduct live call listening and side-by-side coaching. Complete call quality reviews and provide constructive feedback. Coach advisors on questioning techniques, objection handling and closing skills. Develop consultative sales behaviours and customer engagement techniques. Support advisors in improving confidence, performance and consistency. Work closely with Team Leaders to identify development opportunities. Analyse performance metrics and translate insights into practical coaching. Deliver sales workshops, refresher sessions and behavioural training. Support new starter development and ongoing capability building. Identify trends across teams and recommend targeted improvement plans. Monitor coaching effectiveness through improvements in KPIs and sales results. Champion a positive, accountable and high-performance sales culture. What We're Looking ForWe are looking for someone who enjoys developing people, understands sales psychology and can coach effectively in a fast-paced commercial environment. Ideally, you will have: Experience coaching within a high-volume outbound sales or contact centre environment. Strong knowledge of consultative selling techniques. Proven experience improving sales performance through coaching. Excellent objection handling and closing skills. Confidence delivering live coaching and constructive feedback. Strong communication, influencing and relationship-building skills. A motivational coaching style with the ability to inspire others. Experience using performance data and KPIs to drive improvement. Desirable Experience B2B or B2C sales experience. Utilities, telecoms, financial services or regulated sales background. Experience working with outbound dialler environments. Understanding of quality frameworks and coaching methodologies. Experience supporting Team Leaders and Sales Managers with development plans. What You'll Receive 35,000 - 45,000 basic salary (NEG). Performance-related bonus scheme. Hybrid working. Career development opportunities. Opportunity to influence sales performance within a growing organisation. Supportive and collaborative working environment. Ongoing personal development and leadership opportunities. Why This Opportunity?This is an excellent opportunity for an experienced Sales Coach, Performance Coach, Sales Trainer or Contact Centre Coach who enjoys being close to the action and making a measurable difference. You will have the opportunity to shape sales behaviours, improve team capability and directly influence commercial success within a growing business. If you are passionate about developing people and driving performance, we would love to hear from you.
Power Platform Developer 3 months initially - extensions London - hybrid 495 per day inside IR35 - Umbrella only Hold active or eligible for SC security clearance The Power Platform Developer / Engineer will design, configure, build, test and support digital solutions using the Microsoft Power Platform. The role will help transform manual, paper-based or inefficient business processes into secure, user-centred and maintainable digital services. The postholder will work with product managers, business analysts, service owners, architects, testers, data specialists, security teams and end users to develop solutions that meet business needs, comply with government standards, and support wider digital transformation. This role combines low-code configuration, pro-code development, integration, automation, data modelling, testing, support and platform governance. Key Responsibilities 1. Solution Design and Development Design, configure and develop solutions using Power Apps , Power Automate , Dataverse , Power Pages , Copilot Studio and related Microsoft 365 services. Build canvas apps, model-driven apps, automated workflows, approvals, forms, dashboards and lightweight business applications. Translate user needs and business requirements into effective digital solutions. Apply modern development standards, including reusable components, documented configuration, secure design and structured deployment. Use Power Platform development tools such as solutions, environments, connection references, environment variables and pipelines. 2. Configuration Engineering Configure Power Platform components in line with agreed design patterns and governance standards. Manage Dataverse tables, columns, views, forms, business rules, security roles and application lifecycle settings. Configure Power Automate flows for business process automation, notifications, approvals and integrations. Configure Power Pages where external-facing or self-service user experiences are required. Support configuration of connectors, gateways, service accounts and data connections in line with organisational policies. 3. Integration and Data Integrate Power Platform solutions with Microsoft 365 services such as SharePoint, Teams, Outlook, Excel, OneDrive and Power BI. Support integration with enterprise platforms such as CLIO Operate, ServiceNow, Azure services or line-of-business systems where required. Design simple and effective data models using Dataverse, SharePoint Lists or approved data sources. Ensure data is structured, secure, accessible and aligned with information governance requirements. Work with data teams to support reporting, analytics and data quality requirements. 4. Testing and Quality Assurance Develop and execute unit, system and user acceptance testing for Power Platform solutions. Support test planning, defect triage and release readiness activity. Ensure solutions are reliable, accessible, performant and supportable. Apply version control, peer review and deployment practices where appropriate. Document test outcomes and support service acceptance into live operation. 5. Security, Compliance and Governance Build solutions that comply with organisational security, data protection, records management and accessibility requirements. Apply role-based access controls, data loss prevention policies, environment strategy and connector governance. Work with cyber security, information governance and architecture teams to ensure solutions are secure by design. Support DPIAs, risk assessments, technical documentation and service assurance activities where required. Ensure solutions follow government and departmental standards for secure, accessible and maintainable digital services. 6. Service Support and Continuous Improvement Support live Power Platform services, including incident investigation, defect resolution and minor enhancements. Monitor performance, usage, failures and flow runs. Maintain documentation for support teams, service owners and users. Identify opportunities to simplify, automate or improve existing processes. Contribute to continuous improvement of Power Platform standards, reusable components and delivery methods. 7. Collaboration and User-Centred Delivery Work in multidisciplinary teams with product, delivery, technical, data and business colleagues. Engage with users to understand needs, pain points and service outcomes. Contribute to discovery, alpha, beta and live phases of digital service delivery. Communicate technical information clearly to non-technical stakeholders. Support knowledge sharing, community of practice activity and upskilling of citizen developers where appropriate. Essential Skills and Experience Technical Skills The successful candidate will be able to demonstrate experience in: Developing and configuring solutions using Microsoft Power Platform . Building Power Apps , including canvas apps and model-driven apps. Creating and maintaining Power Automate cloud flows. Working with Dataverse , including tables, relationships, forms, views and security roles. Using Microsoft 365 data sources such as SharePoint Lists, Excel, Outlook and Teams. Managing Power Platform solutions across development, test and production environments. Understanding Power Platform environment strategy, connectors, DLP policies and governance. Applying testing, documentation and deployment practices. Troubleshooting issues across apps, flows, data sources and permissions. Understanding accessibility, security and data protection considerations. Development and Engineering Skills The postholder will: Design, build, test, correct and document applications or configurations. Apply modern development standards and reusable design patterns. Write clean, maintainable and secure configuration or code. Use structured testing and release methods. Support services through development, transition and live operation. Work collaboratively in an agile, multidisciplinary environment. Desirable Skills and Experience Desirable experience may include: Experience with Power Pages . Experience with Copilot Studio . Experience with Power BI integration and reporting. Experience with Azure DevOps , GitHub or Microsoft Power Platform pipelines. Experience with Azure Logic Apps , Azure Functions or API integrations. Experience of working in a UK government, public sector or regulated environment.yea Understanding of the GDS Service Standard , accessibility requirements and government digital delivery phases. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 07, 2026
Contractor
Power Platform Developer 3 months initially - extensions London - hybrid 495 per day inside IR35 - Umbrella only Hold active or eligible for SC security clearance The Power Platform Developer / Engineer will design, configure, build, test and support digital solutions using the Microsoft Power Platform. The role will help transform manual, paper-based or inefficient business processes into secure, user-centred and maintainable digital services. The postholder will work with product managers, business analysts, service owners, architects, testers, data specialists, security teams and end users to develop solutions that meet business needs, comply with government standards, and support wider digital transformation. This role combines low-code configuration, pro-code development, integration, automation, data modelling, testing, support and platform governance. Key Responsibilities 1. Solution Design and Development Design, configure and develop solutions using Power Apps , Power Automate , Dataverse , Power Pages , Copilot Studio and related Microsoft 365 services. Build canvas apps, model-driven apps, automated workflows, approvals, forms, dashboards and lightweight business applications. Translate user needs and business requirements into effective digital solutions. Apply modern development standards, including reusable components, documented configuration, secure design and structured deployment. Use Power Platform development tools such as solutions, environments, connection references, environment variables and pipelines. 2. Configuration Engineering Configure Power Platform components in line with agreed design patterns and governance standards. Manage Dataverse tables, columns, views, forms, business rules, security roles and application lifecycle settings. Configure Power Automate flows for business process automation, notifications, approvals and integrations. Configure Power Pages where external-facing or self-service user experiences are required. Support configuration of connectors, gateways, service accounts and data connections in line with organisational policies. 3. Integration and Data Integrate Power Platform solutions with Microsoft 365 services such as SharePoint, Teams, Outlook, Excel, OneDrive and Power BI. Support integration with enterprise platforms such as CLIO Operate, ServiceNow, Azure services or line-of-business systems where required. Design simple and effective data models using Dataverse, SharePoint Lists or approved data sources. Ensure data is structured, secure, accessible and aligned with information governance requirements. Work with data teams to support reporting, analytics and data quality requirements. 4. Testing and Quality Assurance Develop and execute unit, system and user acceptance testing for Power Platform solutions. Support test planning, defect triage and release readiness activity. Ensure solutions are reliable, accessible, performant and supportable. Apply version control, peer review and deployment practices where appropriate. Document test outcomes and support service acceptance into live operation. 5. Security, Compliance and Governance Build solutions that comply with organisational security, data protection, records management and accessibility requirements. Apply role-based access controls, data loss prevention policies, environment strategy and connector governance. Work with cyber security, information governance and architecture teams to ensure solutions are secure by design. Support DPIAs, risk assessments, technical documentation and service assurance activities where required. Ensure solutions follow government and departmental standards for secure, accessible and maintainable digital services. 6. Service Support and Continuous Improvement Support live Power Platform services, including incident investigation, defect resolution and minor enhancements. Monitor performance, usage, failures and flow runs. Maintain documentation for support teams, service owners and users. Identify opportunities to simplify, automate or improve existing processes. Contribute to continuous improvement of Power Platform standards, reusable components and delivery methods. 7. Collaboration and User-Centred Delivery Work in multidisciplinary teams with product, delivery, technical, data and business colleagues. Engage with users to understand needs, pain points and service outcomes. Contribute to discovery, alpha, beta and live phases of digital service delivery. Communicate technical information clearly to non-technical stakeholders. Support knowledge sharing, community of practice activity and upskilling of citizen developers where appropriate. Essential Skills and Experience Technical Skills The successful candidate will be able to demonstrate experience in: Developing and configuring solutions using Microsoft Power Platform . Building Power Apps , including canvas apps and model-driven apps. Creating and maintaining Power Automate cloud flows. Working with Dataverse , including tables, relationships, forms, views and security roles. Using Microsoft 365 data sources such as SharePoint Lists, Excel, Outlook and Teams. Managing Power Platform solutions across development, test and production environments. Understanding Power Platform environment strategy, connectors, DLP policies and governance. Applying testing, documentation and deployment practices. Troubleshooting issues across apps, flows, data sources and permissions. Understanding accessibility, security and data protection considerations. Development and Engineering Skills The postholder will: Design, build, test, correct and document applications or configurations. Apply modern development standards and reusable design patterns. Write clean, maintainable and secure configuration or code. Use structured testing and release methods. Support services through development, transition and live operation. Work collaboratively in an agile, multidisciplinary environment. Desirable Skills and Experience Desirable experience may include: Experience with Power Pages . Experience with Copilot Studio . Experience with Power BI integration and reporting. Experience with Azure DevOps , GitHub or Microsoft Power Platform pipelines. Experience with Azure Logic Apps , Azure Functions or API integrations. Experience of working in a UK government, public sector or regulated environment.yea Understanding of the GDS Service Standard , accessibility requirements and government digital delivery phases. 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Field Inventory Specialist (Long-Term Temporary Contract) Location: Hemel Hempstead Contract: Long-Term Temporary until March 2027 Working Hours: Monday to Friday, 8:45am - 5:00pm Hybrid Working: Following training, 3 days in the office and 2 days working from home Are you an analytical and detail-oriented supply chain professional looking for your next opportunity? We are recruiting for a Field Inventory Specialist to join the European Headquarters of a leading global brand , based in modern offices in Hemel Hempstead. This is an excellent opportunity to join a collaborative, international business where you'll play a key role in ensuring the effective management of field inventory while supporting customers, sales teams and internal stakeholders across the business. Please note: Candidates must live within a commutable distance of Hemel Hempstead. Due to the office location not being close to the train station, having your own transport is highly desirable. The Role As the Field Inventory Specialist, you will be responsible for processing capital equipment orders, monitoring and reconciling hospital consigned inventory and sales representative assigned stock. You'll work closely with the Sales team to ensure company policies are followed and key performance indicators are achieved. The role involves analysing inventory data, driving optimisation programmes with local business leaders and customers, and making full use of global systems and reporting tools to improve inventory performance. Key Responsibilities Support field inventory management activities, including cycle count scheduling, monitoring progress and using inventory management tools. Process and analyse cycle count data using Microsoft Excel, SAP and other company systems. Produce and maintain reports relating to inventory discrepancies, expiry scrap and optimisation programmes. Monitor and report on key performance indicators. Support new product launches and product transitions. Assist with the rollout and adoption of field inventory management tools. Analyse inventory performance to identify opportunities to optimise stock levels while maintaining excellent customer service. Build strong working relationships with business unit managers, hospital staff and other key stakeholders. Ensure compliance with company policies and procedures. Process customer orders received via email, fax and telephone. Monitor the end-to-end delivery process, liaising with distribution centres and carriers. Resolve customer and sales representative service queries and complaints professionally and efficiently. About You We're looking for someone who enjoys working with data, solving problems and improving processes. You will have: A minimum of 3 years' experience within a supply chain, inventory management or similar environment. Excellent attention to detail. Strong analytical and problem-solving skills. Advanced Microsoft Excel skills. Experience using SAP. A customer-focused approach. A proactive attitude with a passion for continuous improvement. The flexibility to adapt to new systems, processes and ways of working. Desirable skills include: Knowledge of PowerPoint. Experience with Tableau or other database and reporting tools. What's in It for You? Long-term temporary opportunity until March 2027 . Hybrid working after your initial training period. Attractive benefits package from Tate Recruitment including holiday pay, free on site parking and access to the Tate Awards Scheme including store discounts. The opportunity to work for a recognised global organisation at its European Headquarters. Modern, professional offices in Hemel Hempstead. A supportive and collaborative team culture. Excellent training and ongoing development opportunities. Exposure to an international business with opportunities to broaden your experience. If you're looking for a varied role where your analytical skills and supply chain experience will make a real impact, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 07, 2026
Seasonal
Field Inventory Specialist (Long-Term Temporary Contract) Location: Hemel Hempstead Contract: Long-Term Temporary until March 2027 Working Hours: Monday to Friday, 8:45am - 5:00pm Hybrid Working: Following training, 3 days in the office and 2 days working from home Are you an analytical and detail-oriented supply chain professional looking for your next opportunity? We are recruiting for a Field Inventory Specialist to join the European Headquarters of a leading global brand , based in modern offices in Hemel Hempstead. This is an excellent opportunity to join a collaborative, international business where you'll play a key role in ensuring the effective management of field inventory while supporting customers, sales teams and internal stakeholders across the business. Please note: Candidates must live within a commutable distance of Hemel Hempstead. Due to the office location not being close to the train station, having your own transport is highly desirable. The Role As the Field Inventory Specialist, you will be responsible for processing capital equipment orders, monitoring and reconciling hospital consigned inventory and sales representative assigned stock. You'll work closely with the Sales team to ensure company policies are followed and key performance indicators are achieved. The role involves analysing inventory data, driving optimisation programmes with local business leaders and customers, and making full use of global systems and reporting tools to improve inventory performance. Key Responsibilities Support field inventory management activities, including cycle count scheduling, monitoring progress and using inventory management tools. Process and analyse cycle count data using Microsoft Excel, SAP and other company systems. Produce and maintain reports relating to inventory discrepancies, expiry scrap and optimisation programmes. Monitor and report on key performance indicators. Support new product launches and product transitions. Assist with the rollout and adoption of field inventory management tools. Analyse inventory performance to identify opportunities to optimise stock levels while maintaining excellent customer service. Build strong working relationships with business unit managers, hospital staff and other key stakeholders. Ensure compliance with company policies and procedures. Process customer orders received via email, fax and telephone. Monitor the end-to-end delivery process, liaising with distribution centres and carriers. Resolve customer and sales representative service queries and complaints professionally and efficiently. About You We're looking for someone who enjoys working with data, solving problems and improving processes. You will have: A minimum of 3 years' experience within a supply chain, inventory management or similar environment. Excellent attention to detail. Strong analytical and problem-solving skills. Advanced Microsoft Excel skills. Experience using SAP. A customer-focused approach. A proactive attitude with a passion for continuous improvement. The flexibility to adapt to new systems, processes and ways of working. Desirable skills include: Knowledge of PowerPoint. Experience with Tableau or other database and reporting tools. What's in It for You? Long-term temporary opportunity until March 2027 . Hybrid working after your initial training period. Attractive benefits package from Tate Recruitment including holiday pay, free on site parking and access to the Tate Awards Scheme including store discounts. The opportunity to work for a recognised global organisation at its European Headquarters. Modern, professional offices in Hemel Hempstead. A supportive and collaborative team culture. Excellent training and ongoing development opportunities. Exposure to an international business with opportunities to broaden your experience. If you're looking for a varied role where your analytical skills and supply chain experience will make a real impact, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
As a Senior Category Manager - Property, you'll take charge of managing procurement activities across the property category, ensuring efficient and effective delivery. Based in Matlock, your role will play a key part in supporting the public sector by driving value and compliance through strategic sourcing. Client Details Derbyshire County Council services reach everyone who lives in or visits Derbyshire, which is why we work with our communities to make sure we meet their needs and expectations. This includes their families, their environment, their education, their job prospects and their social needs. The council is divided into 4 strategic directorates, responsible for the following areas: Adult care Responsible for: Preventative and wellbeing services; assessment of care needs; home care and day opportunities for older, disabled and vulnerable people; disability equipment and home adaptations; support for carers; hospital discharge services; short term specialist community beds; reablement; falls prevention; in-house residential care homes; community care centres; quality and safeguarding across all residential homes; specialist dementia care; benefits and debt advice; strategic planning and resourcing public services; stakeholder engagement and consultation; care market shaping; commissioning care services; contract management, and performance monitoring. Public health Responsible for: reducing health inequalities; promoting healthier lifestyles; improving the health of the population by sharing information and expertise; preparing for future health challenges; providing protection from public health hazards. Children's services Responsible for: support for vulnerable families and disabled children; teenage and careers services; children's centres; sports and outdoor learning; school improvement services; school meals; school place planning and building; special educational needs; adult community education; services traded with schools; pre-school and childcare support; safeguarding and child protection; fostering and adoption, and the youth offending service. Corporate services and transformation Responsible for: property; finance; Digital Services; corporate HR; legal and democratic services; libraries and heritage; community safety; refugee resettlement; trading standards; 'Trusted Trader'; policy; research; performance; communications including digital and web development, and Call Derbyshire; innovation; strategic commissioning; procurement; strategic partnerships; member and management services; registrar and coroner services. Place Responsible for: roads; footpaths; public and community transport; road safety; economic development and regeneration; broadband expansion; minerals; transport and strategic planning; emergency planning; household waste recycling centres; waste planning and management; building and landscape conservation; countryside sites; strategic economic partnerships; inward investment; tourism; rail policy; HS2; employment and skills; flooding, and environmental policy. Description Lead the implementation of the procurement strategy for the directorate, aligning commercial activity with service objectives, financial planning, and corporate priorities Work in close partnership with senior managers and budget holders to support procurement delivery across services, identifying opportunities for early engagement, risk reduction, and added value Deliver high-value, high-risk, and complex procurement exercises, ensuring robust governance, market engagement, and compliance with all relevant legislation and Council policies Manage and reduce procurement non-compliance across the directorate by embedding best practice, offering guidance, and implementing corrective actions in partnership with services. Provide expert advice and support to stakeholders on all aspects of the procurement lifecycle, including legislation, risk, contract structuring, supplier engagement, and sourcing strategies. Embed updates to public procurement legislation-including the Procurement Act 2023 and Procurement Regulations 2024 Manage procurement and contract-related risk throughout the commissioning and procurement cycle, implementing mitigation strategies and advising services on risk exposure and management. Use data and analytics to monitor pipeline progress, evaluate procurement performance, and inform strategic and operational decisions Contribute to the development of corporate procurement policies, tools, and templates, sharing best practice and supporting consistency across the Council Profile Experience of managing complex, high-value procurement activity in a public sector or similarly regulated environment Experience in supervising, mentoring, and developing procurement professionals, including setting objectives and supporting delivery Demonstrated experience in supporting budget holders and managers in planning and delivering procurement aligned with service delivery and financial targets Experience of of embedding and supporting effective contract management practices across services, ensuring performance, compliance, and continuous improvement Experience in risk identification and mitigation in procurement and contract management Experience of embedding procurement compliance and resolving issues of non-compliance across services In-depth knowledge of procurement legislation, including the Public Contracts Regulations (PCRs), Procurement Act 2023, and Procurement Regulations 2024 Strong understanding of public procurement principles, sourcing strategy, category management, and contract lifecycle management Commercial awareness & understanding of budgetary and financial processes Job Offer Salary ranging from 39,865 - 43,270 + 2000 Market Supplement Local Government Pension Scheme 27 days annual leave rising to 32 with service (plus bank holidays) Flexitime (can condense hours to allow for 2 days off per month) Flexible working Hybrid working (one day per week on site in Matlock)
Aug 06, 2026
Full time
As a Senior Category Manager - Property, you'll take charge of managing procurement activities across the property category, ensuring efficient and effective delivery. Based in Matlock, your role will play a key part in supporting the public sector by driving value and compliance through strategic sourcing. Client Details Derbyshire County Council services reach everyone who lives in or visits Derbyshire, which is why we work with our communities to make sure we meet their needs and expectations. This includes their families, their environment, their education, their job prospects and their social needs. The council is divided into 4 strategic directorates, responsible for the following areas: Adult care Responsible for: Preventative and wellbeing services; assessment of care needs; home care and day opportunities for older, disabled and vulnerable people; disability equipment and home adaptations; support for carers; hospital discharge services; short term specialist community beds; reablement; falls prevention; in-house residential care homes; community care centres; quality and safeguarding across all residential homes; specialist dementia care; benefits and debt advice; strategic planning and resourcing public services; stakeholder engagement and consultation; care market shaping; commissioning care services; contract management, and performance monitoring. Public health Responsible for: reducing health inequalities; promoting healthier lifestyles; improving the health of the population by sharing information and expertise; preparing for future health challenges; providing protection from public health hazards. Children's services Responsible for: support for vulnerable families and disabled children; teenage and careers services; children's centres; sports and outdoor learning; school improvement services; school meals; school place planning and building; special educational needs; adult community education; services traded with schools; pre-school and childcare support; safeguarding and child protection; fostering and adoption, and the youth offending service. Corporate services and transformation Responsible for: property; finance; Digital Services; corporate HR; legal and democratic services; libraries and heritage; community safety; refugee resettlement; trading standards; 'Trusted Trader'; policy; research; performance; communications including digital and web development, and Call Derbyshire; innovation; strategic commissioning; procurement; strategic partnerships; member and management services; registrar and coroner services. Place Responsible for: roads; footpaths; public and community transport; road safety; economic development and regeneration; broadband expansion; minerals; transport and strategic planning; emergency planning; household waste recycling centres; waste planning and management; building and landscape conservation; countryside sites; strategic economic partnerships; inward investment; tourism; rail policy; HS2; employment and skills; flooding, and environmental policy. Description Lead the implementation of the procurement strategy for the directorate, aligning commercial activity with service objectives, financial planning, and corporate priorities Work in close partnership with senior managers and budget holders to support procurement delivery across services, identifying opportunities for early engagement, risk reduction, and added value Deliver high-value, high-risk, and complex procurement exercises, ensuring robust governance, market engagement, and compliance with all relevant legislation and Council policies Manage and reduce procurement non-compliance across the directorate by embedding best practice, offering guidance, and implementing corrective actions in partnership with services. Provide expert advice and support to stakeholders on all aspects of the procurement lifecycle, including legislation, risk, contract structuring, supplier engagement, and sourcing strategies. Embed updates to public procurement legislation-including the Procurement Act 2023 and Procurement Regulations 2024 Manage procurement and contract-related risk throughout the commissioning and procurement cycle, implementing mitigation strategies and advising services on risk exposure and management. Use data and analytics to monitor pipeline progress, evaluate procurement performance, and inform strategic and operational decisions Contribute to the development of corporate procurement policies, tools, and templates, sharing best practice and supporting consistency across the Council Profile Experience of managing complex, high-value procurement activity in a public sector or similarly regulated environment Experience in supervising, mentoring, and developing procurement professionals, including setting objectives and supporting delivery Demonstrated experience in supporting budget holders and managers in planning and delivering procurement aligned with service delivery and financial targets Experience of of embedding and supporting effective contract management practices across services, ensuring performance, compliance, and continuous improvement Experience in risk identification and mitigation in procurement and contract management Experience of embedding procurement compliance and resolving issues of non-compliance across services In-depth knowledge of procurement legislation, including the Public Contracts Regulations (PCRs), Procurement Act 2023, and Procurement Regulations 2024 Strong understanding of public procurement principles, sourcing strategy, category management, and contract lifecycle management Commercial awareness & understanding of budgetary and financial processes Job Offer Salary ranging from 39,865 - 43,270 + 2000 Market Supplement Local Government Pension Scheme 27 days annual leave rising to 32 with service (plus bank holidays) Flexitime (can condense hours to allow for 2 days off per month) Flexible working Hybrid working (one day per week on site in Matlock)
Service Manager (Children's) Rate: £400 per day (Inside IR35, umbrella) Duration: Until Nov 2026 Working Pattern: Hybrid - minimum 3 days onsite per week Start: asap About the Role We are seeking an experienced Service Manager to lead the Child Protection Conference Chair function and support the continued development of high-quality safeguarding practice across Children's Services. This is a key leadership role, responsible for ensuring child protection conferences are delivered effectively, consistently and in line with statutory guidance and best practice. You will lead a team, provide professional challenge and support across Children's Social Care, and drive continuous improvement to achieve the best outcomes for children, young people and families. Key Responsibilities Lead and manage the Child Protection Conference Chair service, ensuring high-quality safeguarding practice Provide leadership, support and professional challenge across Children's Social Care Ensure child protection conferences are delivered in accordance with legislation, statutory guidance and best practice Promote a child-centred approach, ensuring children's voices and families are central to planning and decision-making Work collaboratively with partner agencies, senior leaders and frontline teams to strengthen safeguarding arrangements Monitor performance, quality assurance and service effectiveness, using data and professional insight to drive improvement Lead service development initiatives and embed continuous improvement across safeguarding services Support the development of a confident, high-performing team through effective leadership and supervision Key Requirements Significant experience within Children's Social Care and safeguarding services Proven leadership or management experience within Children's Services or a safeguarding environment Strong knowledge of child protection legislation, statutory guidance and safeguarding practice Experience leading service improvement and driving high standards of practice Excellent leadership, communication and partnership working skills Strong analytical skills with the ability to use performance data and quality assurance to improve outcomes A recognised Social Work qualification and registration with Social Work England Passion for improving outcomes for children, young people and families
Aug 05, 2026
Seasonal
Service Manager (Children's) Rate: £400 per day (Inside IR35, umbrella) Duration: Until Nov 2026 Working Pattern: Hybrid - minimum 3 days onsite per week Start: asap About the Role We are seeking an experienced Service Manager to lead the Child Protection Conference Chair function and support the continued development of high-quality safeguarding practice across Children's Services. This is a key leadership role, responsible for ensuring child protection conferences are delivered effectively, consistently and in line with statutory guidance and best practice. You will lead a team, provide professional challenge and support across Children's Social Care, and drive continuous improvement to achieve the best outcomes for children, young people and families. Key Responsibilities Lead and manage the Child Protection Conference Chair service, ensuring high-quality safeguarding practice Provide leadership, support and professional challenge across Children's Social Care Ensure child protection conferences are delivered in accordance with legislation, statutory guidance and best practice Promote a child-centred approach, ensuring children's voices and families are central to planning and decision-making Work collaboratively with partner agencies, senior leaders and frontline teams to strengthen safeguarding arrangements Monitor performance, quality assurance and service effectiveness, using data and professional insight to drive improvement Lead service development initiatives and embed continuous improvement across safeguarding services Support the development of a confident, high-performing team through effective leadership and supervision Key Requirements Significant experience within Children's Social Care and safeguarding services Proven leadership or management experience within Children's Services or a safeguarding environment Strong knowledge of child protection legislation, statutory guidance and safeguarding practice Experience leading service improvement and driving high standards of practice Excellent leadership, communication and partnership working skills Strong analytical skills with the ability to use performance data and quality assurance to improve outcomes A recognised Social Work qualification and registration with Social Work England Passion for improving outcomes for children, young people and families
Workforce Planner At Wilf Ward Family Trust, we believe that great support starts with great people. We're looking for an experienced and proactive Workforce Planner to play a key role in transforming how we plan, deploy, and support our workforce across the organisation. This is an exciting opportunity to lead the implementation and ongoing optimisation of a new digital rostering system, helping our managers create high-quality, person-centred rosters that deliver excellent outcomes for the people we support while ensuring operational efficiency. If you're passionate about workforce planning, enjoy using data to drive improvement, and have the confidence to coach and influence others, we'd love to hear from you. About the Role As Workforce Planner, you'll become the organisation's expert in our new electronic rostering system, supporting its successful rollout and embedding best practice across services. Working closely with Operational, Digital, Finance and People teams, you'll help managers build compliant, effective and efficient rosters that meet commissioned hours, maximise support time, and reduce unnecessary costs. This is a highly visible role that combines system expertise, data analysis, coaching, governance, and continuous improvement. What You'll Be Doing Leading Digital Rostering Excellence Deliver training and hands-on support to managers throughout implementation and beyond. Develop and maintain workforce planning standards, templates and guidance. Support managers to publish high-quality rosters at least 12 weeks in advance. Review rosters, identify trends and areas for improvement, and provide structured feedback. Help services respond to changing staffing requirements and commissioned hours. Provide targeted rostering support during exceptional circumstances. Identify opportunities to improve efficiency, reduce waste and maximise productive support hours. Analyse workforce data to identify trends in agency use, overtime, vacancies, absence and staffing gaps. Produce meaningful reports and workforce planning insights for senior leaders. Challenge constructively, promote accountability and help remove barriers to effective workforce planning. About You We're looking for someone who combines technical expertise with strong relationship-building skills. Experience in workforce planning and rota management within a social care environment. Experience using electronic rostering systems such as Sona, Log My Care, Allocate Optima, Nourish or similar platforms. Strong analytical skills with the ability to interpret workforce data and translate findings into practical actions. Experience training, coaching or supporting managers and colleagues. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to manage multiple priorities. Good working knowledge of Microsoft Office, particularly Excel. Understanding of how commissioned hours, workforce planning and quality care delivery interact within social care services. Ability to travel across service locations as required. Desirable Experience implementing or rolling out new digital systems. Knowledge of supported living, residential care, transitions or complex care services. Experience in service improvement and root cause analysis. Understanding of payroll processes and workforce/payroll integrations. Additional Information Hybrid working with a mix of office and home-based working. Regular travel across WWFT services located in Yorkshire will be required. Occasional evening or weekend attendance at events may be needed. This role is subject to an Enhanced DBS check. Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care. Join us on our journey towards equality and a brighter future. Welcome to the Wilf Ward Family Trust.
Aug 05, 2026
Full time
Workforce Planner At Wilf Ward Family Trust, we believe that great support starts with great people. We're looking for an experienced and proactive Workforce Planner to play a key role in transforming how we plan, deploy, and support our workforce across the organisation. This is an exciting opportunity to lead the implementation and ongoing optimisation of a new digital rostering system, helping our managers create high-quality, person-centred rosters that deliver excellent outcomes for the people we support while ensuring operational efficiency. If you're passionate about workforce planning, enjoy using data to drive improvement, and have the confidence to coach and influence others, we'd love to hear from you. About the Role As Workforce Planner, you'll become the organisation's expert in our new electronic rostering system, supporting its successful rollout and embedding best practice across services. Working closely with Operational, Digital, Finance and People teams, you'll help managers build compliant, effective and efficient rosters that meet commissioned hours, maximise support time, and reduce unnecessary costs. This is a highly visible role that combines system expertise, data analysis, coaching, governance, and continuous improvement. What You'll Be Doing Leading Digital Rostering Excellence Deliver training and hands-on support to managers throughout implementation and beyond. Develop and maintain workforce planning standards, templates and guidance. Support managers to publish high-quality rosters at least 12 weeks in advance. Review rosters, identify trends and areas for improvement, and provide structured feedback. Help services respond to changing staffing requirements and commissioned hours. Provide targeted rostering support during exceptional circumstances. Identify opportunities to improve efficiency, reduce waste and maximise productive support hours. Analyse workforce data to identify trends in agency use, overtime, vacancies, absence and staffing gaps. Produce meaningful reports and workforce planning insights for senior leaders. Challenge constructively, promote accountability and help remove barriers to effective workforce planning. About You We're looking for someone who combines technical expertise with strong relationship-building skills. Experience in workforce planning and rota management within a social care environment. Experience using electronic rostering systems such as Sona, Log My Care, Allocate Optima, Nourish or similar platforms. Strong analytical skills with the ability to interpret workforce data and translate findings into practical actions. Experience training, coaching or supporting managers and colleagues. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to manage multiple priorities. Good working knowledge of Microsoft Office, particularly Excel. Understanding of how commissioned hours, workforce planning and quality care delivery interact within social care services. Ability to travel across service locations as required. Desirable Experience implementing or rolling out new digital systems. Knowledge of supported living, residential care, transitions or complex care services. Experience in service improvement and root cause analysis. Understanding of payroll processes and workforce/payroll integrations. Additional Information Hybrid working with a mix of office and home-based working. Regular travel across WWFT services located in Yorkshire will be required. Occasional evening or weekend attendance at events may be needed. This role is subject to an Enhanced DBS check. Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care. Join us on our journey towards equality and a brighter future. Welcome to the Wilf Ward Family Trust.
Overview: A key role for a manufacturer in the Chorley area, the Customer Experience Manager takes ownership of customer satisfaction (CSAT) and the end-to-end customer journey, and acts as the primary point of escalation for customer complaints, both pre-sale and post-sale. The role also owns the Group's reputation across all Trustpilot pages. Working closely with customer service, sales, bookings, and installation teams, department heads, team managers, and the Group Continuous Improvement Manager, the role builds strong cross-functional working relationships, ensures complaints are resolved consistently and fairly, drives continuous improvement of the customer journey and CSAT, and ensures complaint and satisfaction performance is tracked and reported to the Operational Leadership Team. Key Responsibilities: CSAT & Customer Journey: Own and drive continuous improvement of customer satisfaction (CSAT) across the Group, setting targets and tracking performance over time. Map and improve the end-to-end customer journey, identifying and removing friction points from initial enquiry through to installation and beyond. Build and manage strong working relationships between customer service, sales, bookings, and installation teams to ensure a consistent, joined-up customer experience. Use CSAT and customer journey data to identify recurring pain points and champion continuous improvement initiatives across departments. Trustpilot & Reputation Management: Take ownership of all Trustpilot pages across the Group. Monitor, respond to, and manage reviews in line with company tone of voice and policy. Identify trends in customer feedback and share insights with relevant department heads. Work to protect and improve the Group's online reputation and review scores. Complaint Escalation & Resolution: Act as the primary point of escalation for all customer complaints, pre and post sale. Investigate escalated complaints thoroughly, liaising with the relevant department or team as required. Ensure complaints are acknowledged, progressed, and resolved within agreed service standards. Maintain clear, professional, and empathetic communication with customers throughout the resolution process. Maintain accurate records of all complaints, actions taken, and outcomes. Cross-Functional Collaboration: Work with customer service, sales, bookings, installation, and other department heads and team managers to ensure complaints are handled and managed in line with company policy. Provide guidance and coaching to teams on complaint-handling best practice. Act as a liaison between customers, departments, and senior management on complaint related matters. Process Governance & Continuous Improvement: Work with the Group Continuous Improvement Manager to ensure complaints processes are mapped, kept up to date, and rolled out accordingly. Identify recurring root causes of complaints and recommend process or policy changes to reduce recurrence. Support the rollout of new or updated complaints procedures across the Group, ensuring standards are maintained regardless of personnel changes. Reporting & Metrics: Track key CSAT and complaint metrics, including satisfaction scores, volumes, resolution times, and root causes. Prepare and present regular updates to the Operational Leadership Team. Use data and trends to inform continuous improvement priorities. Skills & Experience Required: Essential: Proven experience in a customer experience, CSAT, complaint handling, or customer retention role. Strong stakeholder management skills, with the ability to build and manage relationships across customer service, sales, bookings, and installation teams, and to influence department heads and team managers. Excellent written and verbal communication skills, including a professional and empathetic customer manner. Strong analytical skills with the ability to track, interpret, and report on complaint metrics. Experience managing online review platforms such as Trustpilot. Sound understanding of complaint handling best practice and customer service standards. Proficient with Microsoft 365 (Excel, Outlook, Teams) and case management or CRM systems. Desirable: Process mapping and continuous improvement experience or methodologies. Confident presenting complaint performance and trends to senior leadership. Experience implementing or improving complaint-handling or case management technology platforms. What's on Offer: Salary up to £40,000, depending on experience Opportunity for hybrid working Opportunity to join a growing and successful organisation 30 days of annual leave (including bank holidays) Annual leave increase after a years' service Company pension Supportive and collaborative working environment Career development and progression opportunities
Aug 05, 2026
Full time
Overview: A key role for a manufacturer in the Chorley area, the Customer Experience Manager takes ownership of customer satisfaction (CSAT) and the end-to-end customer journey, and acts as the primary point of escalation for customer complaints, both pre-sale and post-sale. The role also owns the Group's reputation across all Trustpilot pages. Working closely with customer service, sales, bookings, and installation teams, department heads, team managers, and the Group Continuous Improvement Manager, the role builds strong cross-functional working relationships, ensures complaints are resolved consistently and fairly, drives continuous improvement of the customer journey and CSAT, and ensures complaint and satisfaction performance is tracked and reported to the Operational Leadership Team. Key Responsibilities: CSAT & Customer Journey: Own and drive continuous improvement of customer satisfaction (CSAT) across the Group, setting targets and tracking performance over time. Map and improve the end-to-end customer journey, identifying and removing friction points from initial enquiry through to installation and beyond. Build and manage strong working relationships between customer service, sales, bookings, and installation teams to ensure a consistent, joined-up customer experience. Use CSAT and customer journey data to identify recurring pain points and champion continuous improvement initiatives across departments. Trustpilot & Reputation Management: Take ownership of all Trustpilot pages across the Group. Monitor, respond to, and manage reviews in line with company tone of voice and policy. Identify trends in customer feedback and share insights with relevant department heads. Work to protect and improve the Group's online reputation and review scores. Complaint Escalation & Resolution: Act as the primary point of escalation for all customer complaints, pre and post sale. Investigate escalated complaints thoroughly, liaising with the relevant department or team as required. Ensure complaints are acknowledged, progressed, and resolved within agreed service standards. Maintain clear, professional, and empathetic communication with customers throughout the resolution process. Maintain accurate records of all complaints, actions taken, and outcomes. Cross-Functional Collaboration: Work with customer service, sales, bookings, installation, and other department heads and team managers to ensure complaints are handled and managed in line with company policy. Provide guidance and coaching to teams on complaint-handling best practice. Act as a liaison between customers, departments, and senior management on complaint related matters. Process Governance & Continuous Improvement: Work with the Group Continuous Improvement Manager to ensure complaints processes are mapped, kept up to date, and rolled out accordingly. Identify recurring root causes of complaints and recommend process or policy changes to reduce recurrence. Support the rollout of new or updated complaints procedures across the Group, ensuring standards are maintained regardless of personnel changes. Reporting & Metrics: Track key CSAT and complaint metrics, including satisfaction scores, volumes, resolution times, and root causes. Prepare and present regular updates to the Operational Leadership Team. Use data and trends to inform continuous improvement priorities. Skills & Experience Required: Essential: Proven experience in a customer experience, CSAT, complaint handling, or customer retention role. Strong stakeholder management skills, with the ability to build and manage relationships across customer service, sales, bookings, and installation teams, and to influence department heads and team managers. Excellent written and verbal communication skills, including a professional and empathetic customer manner. Strong analytical skills with the ability to track, interpret, and report on complaint metrics. Experience managing online review platforms such as Trustpilot. Sound understanding of complaint handling best practice and customer service standards. Proficient with Microsoft 365 (Excel, Outlook, Teams) and case management or CRM systems. Desirable: Process mapping and continuous improvement experience or methodologies. Confident presenting complaint performance and trends to senior leadership. Experience implementing or improving complaint-handling or case management technology platforms. What's on Offer: Salary up to £40,000, depending on experience Opportunity for hybrid working Opportunity to join a growing and successful organisation 30 days of annual leave (including bank holidays) Annual leave increase after a years' service Company pension Supportive and collaborative working environment Career development and progression opportunities
This role has a starting salary of 34,660 per annum, based on a 36 hour working week. This is a fixed term contract / secondment opportunity until March 31st 2029. We are looking for a proactive and highly organised WorkWell Programme Support Officer to play a key role in delivering a programme that helps people across Surrey and Sussex overcome health-related barriers to employment, creating lasting positive outcomes for individuals, communities and the wider health and care system. The contractual base for this role is Woodhatch Place, Reigate. The role is hybrid, with at least one day a week at Woodhatch Place (usually Tuesdays), alongside regular travel across the Surrey & Sussex geography to attend meetings, workshops and events. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Team Surrey County Council has been appointed as the Lead Accountable Body for the delivery of the national WorkWell programme across the Surrey & Sussex Integrated Care Board (ICB) geography. WorkWell is a major Department for Work and Pensions (DWP) funded programme designed to support individuals experiencing health-related barriers to work, helping people remain in employment or return to work through integrated work, health and skills support. This post is based within Surrey County Council's Economy & Growth service but will operate across the whole Surrey & Sussex ICB area. About the role As a Programme Support Officer, you will play a key role in supporting the delivery of WorkWell across Surrey and Sussex on behalf of the Surrey & Sussex ICB, with Surrey County Council acting as the Lead Accountable Body. Working across NHS, local government and wider partner organisations, you will support the reporting, monitoring and governance of the programme, helping to ensure it is delivered on time, within budget and to agreed quality standards across Surrey, East Sussex, West Sussex and Brighton & Hove. Reporting to the WorkWell Strategic Programme Manager, you will support programme governance and performance management activities, including coordinating reporting requirements for the Department for Work and Pensions (DWP), the ICB and other senior stakeholders. You will provide secretariat support to programme boards and meetings, prepare reports and programme documentation, assist with financial processes and grant claims, and work closely with delivery partners to ensure services are aligned to the wider Surrey & Sussex WorkWell framework. You will also support the onboarding of new staff and contribute to stakeholder engagement activities, events and meetings across the partnership. A key aspect of the role will be maintaining accurate programme data and supporting compliance with contractual and reporting requirements. You will become an expert user of the programme's Customer Relationship Management (CRM) system, ensuring participant records are maintained to a high standard and supporting the Reporting and Quality Assurance Officer with management information reporting, governance processes and continuous improvement activity. You will help ensure compliance with DWP grant conditions, reporting requirements and audit expectations while promoting effective and consistent ways of working across the programme. Success in this role will contribute to the delivery of a high-quality, compliant and financially robust WorkWell programme, supported by strong governance, effective partnership working and robust reporting arrangements. Ultimately, you will help ensure the programme delivers positive employment outcomes for residents, supports people to remain in or return to work, and contributes to reducing health-related inequalities across Surrey and Sussex. Your application In order to be considered for shortlisting, your application will clearly evidence the following skills: Experience of using CRM systems and/or people centred databases Experience of working with colleagues to secure information Experience analysing and presenting data to inform decision making Experience with general administration tasks Experience supporting finance processes Experience of providing secretariat support to programme boards How to Apply To apply, please submit your CV and outline your experience and suitability for the role by responding to the following questions (no more than 400 words for each): Outline your experience of using CRM systems to capture information, manage reporting and maintain accurate records. In your response, describe how you ensure data is kept accurate, secure, and up to date. Outline your experience of providing administrative support within employment support programmes (or similar services). In your response, include examples of tasks such as producing reports, preparing programme documentation, supporting with audit preparation, monitoring compliance, providing financial administrative support (including basic bookkeeping), and managing diaries. Outline your experience of supporting employment support or health programmes (or similar services), and the role you have played within these. In your response, include examples of your responsibilities and how you contributed to the delivery and outcomes of the programme. Outline your experience of providing high-quality customer service within employment support or health programmes (or similar services). In your response, include examples of how you built positive relationships with stakeholders, and how you ensured a responsive and professional service. The job advert closes at 23:59 on 19/08/2026 with interviews planned to follow. Local Government Reorganisation Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Aug 05, 2026
Contractor
This role has a starting salary of 34,660 per annum, based on a 36 hour working week. This is a fixed term contract / secondment opportunity until March 31st 2029. We are looking for a proactive and highly organised WorkWell Programme Support Officer to play a key role in delivering a programme that helps people across Surrey and Sussex overcome health-related barriers to employment, creating lasting positive outcomes for individuals, communities and the wider health and care system. The contractual base for this role is Woodhatch Place, Reigate. The role is hybrid, with at least one day a week at Woodhatch Place (usually Tuesdays), alongside regular travel across the Surrey & Sussex geography to attend meetings, workshops and events. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Team Surrey County Council has been appointed as the Lead Accountable Body for the delivery of the national WorkWell programme across the Surrey & Sussex Integrated Care Board (ICB) geography. WorkWell is a major Department for Work and Pensions (DWP) funded programme designed to support individuals experiencing health-related barriers to work, helping people remain in employment or return to work through integrated work, health and skills support. This post is based within Surrey County Council's Economy & Growth service but will operate across the whole Surrey & Sussex ICB area. About the role As a Programme Support Officer, you will play a key role in supporting the delivery of WorkWell across Surrey and Sussex on behalf of the Surrey & Sussex ICB, with Surrey County Council acting as the Lead Accountable Body. Working across NHS, local government and wider partner organisations, you will support the reporting, monitoring and governance of the programme, helping to ensure it is delivered on time, within budget and to agreed quality standards across Surrey, East Sussex, West Sussex and Brighton & Hove. Reporting to the WorkWell Strategic Programme Manager, you will support programme governance and performance management activities, including coordinating reporting requirements for the Department for Work and Pensions (DWP), the ICB and other senior stakeholders. You will provide secretariat support to programme boards and meetings, prepare reports and programme documentation, assist with financial processes and grant claims, and work closely with delivery partners to ensure services are aligned to the wider Surrey & Sussex WorkWell framework. You will also support the onboarding of new staff and contribute to stakeholder engagement activities, events and meetings across the partnership. A key aspect of the role will be maintaining accurate programme data and supporting compliance with contractual and reporting requirements. You will become an expert user of the programme's Customer Relationship Management (CRM) system, ensuring participant records are maintained to a high standard and supporting the Reporting and Quality Assurance Officer with management information reporting, governance processes and continuous improvement activity. You will help ensure compliance with DWP grant conditions, reporting requirements and audit expectations while promoting effective and consistent ways of working across the programme. Success in this role will contribute to the delivery of a high-quality, compliant and financially robust WorkWell programme, supported by strong governance, effective partnership working and robust reporting arrangements. Ultimately, you will help ensure the programme delivers positive employment outcomes for residents, supports people to remain in or return to work, and contributes to reducing health-related inequalities across Surrey and Sussex. Your application In order to be considered for shortlisting, your application will clearly evidence the following skills: Experience of using CRM systems and/or people centred databases Experience of working with colleagues to secure information Experience analysing and presenting data to inform decision making Experience with general administration tasks Experience supporting finance processes Experience of providing secretariat support to programme boards How to Apply To apply, please submit your CV and outline your experience and suitability for the role by responding to the following questions (no more than 400 words for each): Outline your experience of using CRM systems to capture information, manage reporting and maintain accurate records. In your response, describe how you ensure data is kept accurate, secure, and up to date. Outline your experience of providing administrative support within employment support programmes (or similar services). In your response, include examples of tasks such as producing reports, preparing programme documentation, supporting with audit preparation, monitoring compliance, providing financial administrative support (including basic bookkeeping), and managing diaries. Outline your experience of supporting employment support or health programmes (or similar services), and the role you have played within these. In your response, include examples of your responsibilities and how you contributed to the delivery and outcomes of the programme. Outline your experience of providing high-quality customer service within employment support or health programmes (or similar services). In your response, include examples of how you built positive relationships with stakeholders, and how you ensured a responsive and professional service. The job advert closes at 23:59 on 19/08/2026 with interviews planned to follow. Local Government Reorganisation Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
HR Advisory Lead Location: Wolverhampton Working Pattern: Hybrid Your Role The HR Advisory Lead oversees Tier 2 HR support, providing expert advice to employees and managers, handling complex HR queries and employee relations cases, and ensuring compliance with company policies, employment law, and best practice. The role serves as the key escalation point while delivering a high-quality, consistent, and customer-focused HR service. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. Safran Actuation Systems UK is a world class centre for the design, manufacture and support of actuation and flight control solutions used across commercial, military and rotary platforms. With major sites in Wolverhampton and Banbury, our teams play a critical role in delivering innovative, reliable and safe systems that keep aircraft performing at their best. Our UK Actuation business brings together engineering excellence, advanced manufacturing capability and a proud heritage within the aerospace sector. Whether supporting major global programmes or developing the next generation of actuation technologies, our people are at the heart of everything we do. Key Responsibilities HR Advisory and Escalations Act as the lead contact for Tier 2 HR enquiries and escalations received through the Shared Services function. Provide expert guidance and advice to employees and managers on HR policies, procedures, and employment practices. Resolve complex HR queries within agreed service levels, ensuring accuracy, consistency, and compliance. Identify trends in employee enquiries and recommend improvements to processes, policies, and knowledge resources. Support the development and maintenance of HR knowledge articles, guidance documents, and standard operating procedures. Employee Relations Support Provide advisory support on employee relations matters including disciplinary, grievance, absence management, performance management, flexible working requests, and workplace conduct issues. Support managers throughout the employee relations process, ensuring fair and consistent application of policies. Assist with investigations, hearings, documentation, and case management activities. Escalate high-risk or complex cases to senior HR colleagues where appropriate. Maintain accurate and confidential case records and documentation. Service Delivery and Governance Ensure HR advisory services are delivered in line with agreed service standards, KPIs, and compliance requirements. Monitor case volumes, resolution times, and service performance metrics. Identify opportunities for process improvement and support implementation of service enhancements. Ensure adherence to employment legislation, organisational policies, and data protection requirements. Support audit and governance activities relating to HR service delivery. Stakeholder Management Build effective working relationships with managers, employees, HR Business Partners, Centres of Excellence, and Shared Services teams. Provide coaching and guidance to managers to enhance people management capability. Act as a trusted advisor on routine and moderately complex people matters. Collaborate with wider HR teams to ensure seamless employee support and issue resolution. Team Leadership and Development Provide day-to-day guidance and support to HR Advisors and team members where applicable. Share best practice and promote consistency across advisory services. Support onboarding, training, and capability development within the HR Advisory team. Foster a culture of continuous improvement, accountability, and customer service excellence.# Key Skills and Experience Essential Significant experience within an HR Advisory, Employee Relations, HR Shared Services, or HR Operations environment. Strong knowledge of employee relations processes and employment legislation. Experience managing complex HR queries and casework. Excellent stakeholder management and communication skills. Ability to interpret and apply HR policies consistently and pragmatically. Strong organisational skills with the ability to manage multiple priorities and deadlines. Experience working within a service delivery or shared services environment. Proficient in HR systems and case management tools. Desirable CIPD Level 5 qualification or equivalent experience. Experience leading or mentoring HR advisory teams. Experience within a large, multi-site, or matrix organisation. Key Competencies Customer Focus Employee Relations Expertise Decision Making and Judgement Influencing and Stakeholder Management Problem Solving Resilience and Adaptability Continuous Improvement Attention to Detail Collaboration and Teamwork If you're ready to take your career to new heights and be part of a company that's crafting the future of flight, apply today.
Aug 05, 2026
Full time
HR Advisory Lead Location: Wolverhampton Working Pattern: Hybrid Your Role The HR Advisory Lead oversees Tier 2 HR support, providing expert advice to employees and managers, handling complex HR queries and employee relations cases, and ensuring compliance with company policies, employment law, and best practice. The role serves as the key escalation point while delivering a high-quality, consistent, and customer-focused HR service. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. Safran Actuation Systems UK is a world class centre for the design, manufacture and support of actuation and flight control solutions used across commercial, military and rotary platforms. With major sites in Wolverhampton and Banbury, our teams play a critical role in delivering innovative, reliable and safe systems that keep aircraft performing at their best. Our UK Actuation business brings together engineering excellence, advanced manufacturing capability and a proud heritage within the aerospace sector. Whether supporting major global programmes or developing the next generation of actuation technologies, our people are at the heart of everything we do. Key Responsibilities HR Advisory and Escalations Act as the lead contact for Tier 2 HR enquiries and escalations received through the Shared Services function. Provide expert guidance and advice to employees and managers on HR policies, procedures, and employment practices. Resolve complex HR queries within agreed service levels, ensuring accuracy, consistency, and compliance. Identify trends in employee enquiries and recommend improvements to processes, policies, and knowledge resources. Support the development and maintenance of HR knowledge articles, guidance documents, and standard operating procedures. Employee Relations Support Provide advisory support on employee relations matters including disciplinary, grievance, absence management, performance management, flexible working requests, and workplace conduct issues. Support managers throughout the employee relations process, ensuring fair and consistent application of policies. Assist with investigations, hearings, documentation, and case management activities. Escalate high-risk or complex cases to senior HR colleagues where appropriate. Maintain accurate and confidential case records and documentation. Service Delivery and Governance Ensure HR advisory services are delivered in line with agreed service standards, KPIs, and compliance requirements. Monitor case volumes, resolution times, and service performance metrics. Identify opportunities for process improvement and support implementation of service enhancements. Ensure adherence to employment legislation, organisational policies, and data protection requirements. Support audit and governance activities relating to HR service delivery. Stakeholder Management Build effective working relationships with managers, employees, HR Business Partners, Centres of Excellence, and Shared Services teams. Provide coaching and guidance to managers to enhance people management capability. Act as a trusted advisor on routine and moderately complex people matters. Collaborate with wider HR teams to ensure seamless employee support and issue resolution. Team Leadership and Development Provide day-to-day guidance and support to HR Advisors and team members where applicable. Share best practice and promote consistency across advisory services. Support onboarding, training, and capability development within the HR Advisory team. Foster a culture of continuous improvement, accountability, and customer service excellence.# Key Skills and Experience Essential Significant experience within an HR Advisory, Employee Relations, HR Shared Services, or HR Operations environment. Strong knowledge of employee relations processes and employment legislation. Experience managing complex HR queries and casework. Excellent stakeholder management and communication skills. Ability to interpret and apply HR policies consistently and pragmatically. Strong organisational skills with the ability to manage multiple priorities and deadlines. Experience working within a service delivery or shared services environment. Proficient in HR systems and case management tools. Desirable CIPD Level 5 qualification or equivalent experience. Experience leading or mentoring HR advisory teams. Experience within a large, multi-site, or matrix organisation. Key Competencies Customer Focus Employee Relations Expertise Decision Making and Judgement Influencing and Stakeholder Management Problem Solving Resilience and Adaptability Continuous Improvement Attention to Detail Collaboration and Teamwork If you're ready to take your career to new heights and be part of a company that's crafting the future of flight, apply today.
Customer Success CRM Manager Location: London (Hybrid Working) Salary: Up to 70,000 + Benefits Are you an experienced CRM professional with a passion for driving customer success through technology, data and continuous improvement? Our client, a well-established business within the logistics and supply chain sector, is looking to appoint a Customer Success CRM Manager to lead the strategy, development and optimisation of their CRM platform. This is an excellent opportunity for someone who enjoys owning the CRM roadmap, working closely with stakeholders, and delivering data-driven improvements that enhance both customer experience and business performance. The Role As Customer Success CRM Manager, you will take ownership of the end-to-end CRM lifecycle, ensuring the platform continues to evolve in line with business objectives. Key responsibilities include: Owning and developing the CRM strategy and roadmap. Driving continuous CRM system improvements and new functionality. Leading data-driven business reviews to identify opportunities for optimisation. Working closely with internal stakeholders to gather requirements and prioritise development. Managing an offshore team of CRM developers. Overseeing project delivery using Jira and agile methodologies. Developing customer journeys, workflows and automation pathways. Producing insightful reporting and dashboards using Power BI. Ensuring the CRM platform supports commercial growth and delivers an excellent customer experience. About You We're looking for someone with: Proven experience managing and developing CRM platforms. Experience owning CRM roadmaps and delivering system enhancements. Strong stakeholder management and project delivery skills. Experience managing offshore development teams. Strong analytical skills with experience using Power BI. Experience using Jira within an agile environment. A data-led approach to decision making and continuous improvement. Excellent communication and leadership skills. Industry experience within Freight Forwarding, Logistics or Supply Chain would be highly advantageous , although candidates from other sectors with strong CRM leadership experience are encouraged to apply. What's on Offer Salary up to 70,000 Hybrid working Opportunity to shape the future of a business-critical CRM function Collaborative and forward-thinking business Long-term career progression If you're an experienced CRM leader looking to make a real impact within a growing business, we'd love to hear from you.
Aug 05, 2026
Full time
Customer Success CRM Manager Location: London (Hybrid Working) Salary: Up to 70,000 + Benefits Are you an experienced CRM professional with a passion for driving customer success through technology, data and continuous improvement? Our client, a well-established business within the logistics and supply chain sector, is looking to appoint a Customer Success CRM Manager to lead the strategy, development and optimisation of their CRM platform. This is an excellent opportunity for someone who enjoys owning the CRM roadmap, working closely with stakeholders, and delivering data-driven improvements that enhance both customer experience and business performance. The Role As Customer Success CRM Manager, you will take ownership of the end-to-end CRM lifecycle, ensuring the platform continues to evolve in line with business objectives. Key responsibilities include: Owning and developing the CRM strategy and roadmap. Driving continuous CRM system improvements and new functionality. Leading data-driven business reviews to identify opportunities for optimisation. Working closely with internal stakeholders to gather requirements and prioritise development. Managing an offshore team of CRM developers. Overseeing project delivery using Jira and agile methodologies. Developing customer journeys, workflows and automation pathways. Producing insightful reporting and dashboards using Power BI. Ensuring the CRM platform supports commercial growth and delivers an excellent customer experience. About You We're looking for someone with: Proven experience managing and developing CRM platforms. Experience owning CRM roadmaps and delivering system enhancements. Strong stakeholder management and project delivery skills. Experience managing offshore development teams. Strong analytical skills with experience using Power BI. Experience using Jira within an agile environment. A data-led approach to decision making and continuous improvement. Excellent communication and leadership skills. Industry experience within Freight Forwarding, Logistics or Supply Chain would be highly advantageous , although candidates from other sectors with strong CRM leadership experience are encouraged to apply. What's on Offer Salary up to 70,000 Hybrid working Opportunity to shape the future of a business-critical CRM function Collaborative and forward-thinking business Long-term career progression If you're an experienced CRM leader looking to make a real impact within a growing business, we'd love to hear from you.
Your new company We are currently recruiting for a Service Desk Lead / Junior Service Manager on behalf of a growing organisation operating within the Defence sector. As the business continues to expand its customer base, a newly created opportunity has arisen to act as the bridge between technical teams and end customers, ensuring the consistent delivery of high-quality IT services. This position is ideal for an experienced Service Desk Lead, Service Desk Supervisor or Service Desk Manager looking to take the next step into Service Management. The role offers genuine career progression and the opportunity to gain exposure across service delivery, continual service improvement, customer engagement and operational governance. The position is offered on a hybrid basis, with three days per week based near Andover. Your new roleAs the Junior Service Manager, you will play a key role in driving service excellence across the organisation and its customer base. You will take ownership of monitoring IT service processes, ensuring they are clearly documented, effectively communicated and continuously improved to support both business objectives and customer expectations. Working closely with operational teams, you will focus on enhancing the customer experience through efficient, tailored and increasingly digitised service solutions. You will support the organisation's service improvement plans, ensuring actions are tracked, managed and delivered successfully. Working collaboratively with stakeholders across the business, you will help drive a culture of continual improvement and ensure initiatives achieve measurable outcomes. A significant aspect of the role will involve monitoring and reporting on service performance against agreed SLAs and KPIs. You will analyse service trends, identify opportunities for improvement and work with internal teams to implement enhancements that strengthen overall service delivery. Previous exposure to ITIL best practice is essential, and an ITIL qualification would be advantageous, although equivalent practical experience within an ITIL-focused environment will also be considered.You will monitor service desk performance, review open tickets, identify recurring issues and produce meaningful management information and reporting. Through analysis of service data, you will provide insights that support strategic decision-making and help shape future service models. The organisation is undergoing a significant period of growth and transformation, with a strong focus on strengthening its cybersecurity and information security capabilities. As the business works towards further maturity in its security and governance frameworks, including ISO27001 alignment, you will support the development and maintenance of scalable service management processes capable of supporting future growth and customer requirements. Due to the pace of change across the organisation, we are seeking an individual who is adaptable, solutions-focused and comfortable operating within evolving environments. You will have a flexible approach, be able to balance competing priorities and bring a proactive and creative mindset to problem-solving. You will also be responsible for managing the organisation's IT asset inventory, ensuring technology assets are tracked effectively and replaced at the appropriate time. Through forecasting and reporting, you will provide valuable information to support budgeting, asset life cycle management and future technology planning. Working alongside service owners and key stakeholders, you will coordinate regular service reviews and develop performance dashboards that provide clear visibility of service performance, trends and opportunities for improvement. These insights will support informed decision-making and provide valuable updates to senior management. What you'll need to succeed To be successful in this role, you will have previous experience leading or supervising within a service desk, IT support or service delivery environment. Whilst the position does not initially include direct line management responsibility, you will be comfortable taking ownership of service performance, driving improvements and influencing stakeholders across the business. You will possess a strong understanding of ITIL principles and have experience working within structured service delivery environments where customer service and continual improvement are key priorities. Strong analytical skills are essential, with the ability to identify trends, produce meaningful reporting and recommend practical improvements.You will be an excellent communicator who can build effective relationships with both technical and non-technical stakeholders. A customer-first mindset, combined with professionalism, enthusiasm and strong organisational skills, will enable you to succeed in a role that sits at the centre of service delivery and customer engagement. This is not a hands-on technical support role. Instead, we are looking for someone who can analyse service performance, identify opportunities for improvement, drive operational excellence and help develop a mature service management function that supports the organisation's continued growth.Please note, due to the nature of the organisation's end customers, this role will require BPSS clearance. What you'll get in return Salary up to 47,000, Annual Leave: 32 days annual leave (including bank holidays), with the option to buy and sell holiday, up to 6% company pension plan, individual life assurance and personal accident cover, as well as access to the employee benefits portal (including access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets). In return, you will join a growing and ambitious organisation at an exciting stage of its development. You will have the opportunity to take the next step in your Service Management career, gain exposure to strategic service delivery initiatives and play a key role in shaping the future of IT services within the business.The organisation offers a competitive salary, hybrid working, ongoing professional development and genuine opportunities for career progression within a growing and evolving environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 05, 2026
Full time
Your new company We are currently recruiting for a Service Desk Lead / Junior Service Manager on behalf of a growing organisation operating within the Defence sector. As the business continues to expand its customer base, a newly created opportunity has arisen to act as the bridge between technical teams and end customers, ensuring the consistent delivery of high-quality IT services. This position is ideal for an experienced Service Desk Lead, Service Desk Supervisor or Service Desk Manager looking to take the next step into Service Management. The role offers genuine career progression and the opportunity to gain exposure across service delivery, continual service improvement, customer engagement and operational governance. The position is offered on a hybrid basis, with three days per week based near Andover. Your new roleAs the Junior Service Manager, you will play a key role in driving service excellence across the organisation and its customer base. You will take ownership of monitoring IT service processes, ensuring they are clearly documented, effectively communicated and continuously improved to support both business objectives and customer expectations. Working closely with operational teams, you will focus on enhancing the customer experience through efficient, tailored and increasingly digitised service solutions. You will support the organisation's service improvement plans, ensuring actions are tracked, managed and delivered successfully. Working collaboratively with stakeholders across the business, you will help drive a culture of continual improvement and ensure initiatives achieve measurable outcomes. A significant aspect of the role will involve monitoring and reporting on service performance against agreed SLAs and KPIs. You will analyse service trends, identify opportunities for improvement and work with internal teams to implement enhancements that strengthen overall service delivery. Previous exposure to ITIL best practice is essential, and an ITIL qualification would be advantageous, although equivalent practical experience within an ITIL-focused environment will also be considered.You will monitor service desk performance, review open tickets, identify recurring issues and produce meaningful management information and reporting. Through analysis of service data, you will provide insights that support strategic decision-making and help shape future service models. The organisation is undergoing a significant period of growth and transformation, with a strong focus on strengthening its cybersecurity and information security capabilities. As the business works towards further maturity in its security and governance frameworks, including ISO27001 alignment, you will support the development and maintenance of scalable service management processes capable of supporting future growth and customer requirements. Due to the pace of change across the organisation, we are seeking an individual who is adaptable, solutions-focused and comfortable operating within evolving environments. You will have a flexible approach, be able to balance competing priorities and bring a proactive and creative mindset to problem-solving. You will also be responsible for managing the organisation's IT asset inventory, ensuring technology assets are tracked effectively and replaced at the appropriate time. Through forecasting and reporting, you will provide valuable information to support budgeting, asset life cycle management and future technology planning. Working alongside service owners and key stakeholders, you will coordinate regular service reviews and develop performance dashboards that provide clear visibility of service performance, trends and opportunities for improvement. These insights will support informed decision-making and provide valuable updates to senior management. What you'll need to succeed To be successful in this role, you will have previous experience leading or supervising within a service desk, IT support or service delivery environment. Whilst the position does not initially include direct line management responsibility, you will be comfortable taking ownership of service performance, driving improvements and influencing stakeholders across the business. You will possess a strong understanding of ITIL principles and have experience working within structured service delivery environments where customer service and continual improvement are key priorities. Strong analytical skills are essential, with the ability to identify trends, produce meaningful reporting and recommend practical improvements.You will be an excellent communicator who can build effective relationships with both technical and non-technical stakeholders. A customer-first mindset, combined with professionalism, enthusiasm and strong organisational skills, will enable you to succeed in a role that sits at the centre of service delivery and customer engagement. This is not a hands-on technical support role. Instead, we are looking for someone who can analyse service performance, identify opportunities for improvement, drive operational excellence and help develop a mature service management function that supports the organisation's continued growth.Please note, due to the nature of the organisation's end customers, this role will require BPSS clearance. What you'll get in return Salary up to 47,000, Annual Leave: 32 days annual leave (including bank holidays), with the option to buy and sell holiday, up to 6% company pension plan, individual life assurance and personal accident cover, as well as access to the employee benefits portal (including access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets). In return, you will join a growing and ambitious organisation at an exciting stage of its development. You will have the opportunity to take the next step in your Service Management career, gain exposure to strategic service delivery initiatives and play a key role in shaping the future of IT services within the business.The organisation offers a competitive salary, hybrid working, ongoing professional development and genuine opportunities for career progression within a growing and evolving environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Regional Operations Manager Hybrid - Covering Northern England 50,000 - 55,000 Lead. Inspire. Transform. Are you an experienced operational leader looking for the opportunity to make a real difference? Camphill Village Trust is seeking an exceptional Regional Operations Manager to join our Supported Living leadership team covering our North Region Working as the operational deputy to the Head of Supported Living, you'll play a pivotal role in ensuring our services are safe, well-led, person-centred and consistently deliver outstanding outcomes for people with learning disabilities, autism and complex support needs. This is more than an operations role. It's an opportunity to influence culture, strengthen leadership, drive quality and help shape the future of Supported Living within one of the UK's leading charities. About the Role You'll provide operational leadership through the management and development of Registered Managers and the Quality & Improvement Lead, ensuring services consistently achieve high standards of quality, regulatory compliance and operational performance. Working closely with the Head of Supported Living, you'll provide assurance across your region, using governance, performance data and quality intelligence to drive continuous improvement and support strategic decision-making. You'll build high-performing teams, develop leadership capability, strengthen relationships with commissioners and partners, and ensure services remain inspection-ready while delivering outstanding, person-centred support. We're looking for someone who: Has significant operational leadership experience within Supported Living or adult social care. Has experience managing multiple services through Registered Managers. Has an excellent understanding of CQC regulation, safeguarding and governance. Can inspire, coach and develop leaders to achieve their full potential. Uses data, quality assurance and performance information to drive improvement. Builds strong relationships with commissioners, families and professional partners. Is passionate about delivering outstanding outcomes for people with learning disabilities and autism. Why join Camphill Village Trust? At Camphill Village Trust, we believe everyone deserves the opportunity to live a life of purpose, choice and belonging. You'll be joining an ambitious organisation that is investing in its Supported Living services, strengthening operational leadership and creating a culture of continuous improvement. This is a fantastic opportunity to join a supportive senior leadership team where you'll have the autonomy to influence change, develop services and make a lasting difference to the lives of the people we support. If you're a collaborative, values-led leader who enjoys developing others, improving services and delivering operational excellence, we'd love to hear from you. Join us and help shape the future of Supported Living.
Aug 05, 2026
Full time
Regional Operations Manager Hybrid - Covering Northern England 50,000 - 55,000 Lead. Inspire. Transform. Are you an experienced operational leader looking for the opportunity to make a real difference? Camphill Village Trust is seeking an exceptional Regional Operations Manager to join our Supported Living leadership team covering our North Region Working as the operational deputy to the Head of Supported Living, you'll play a pivotal role in ensuring our services are safe, well-led, person-centred and consistently deliver outstanding outcomes for people with learning disabilities, autism and complex support needs. This is more than an operations role. It's an opportunity to influence culture, strengthen leadership, drive quality and help shape the future of Supported Living within one of the UK's leading charities. About the Role You'll provide operational leadership through the management and development of Registered Managers and the Quality & Improvement Lead, ensuring services consistently achieve high standards of quality, regulatory compliance and operational performance. Working closely with the Head of Supported Living, you'll provide assurance across your region, using governance, performance data and quality intelligence to drive continuous improvement and support strategic decision-making. You'll build high-performing teams, develop leadership capability, strengthen relationships with commissioners and partners, and ensure services remain inspection-ready while delivering outstanding, person-centred support. We're looking for someone who: Has significant operational leadership experience within Supported Living or adult social care. Has experience managing multiple services through Registered Managers. Has an excellent understanding of CQC regulation, safeguarding and governance. Can inspire, coach and develop leaders to achieve their full potential. Uses data, quality assurance and performance information to drive improvement. Builds strong relationships with commissioners, families and professional partners. Is passionate about delivering outstanding outcomes for people with learning disabilities and autism. Why join Camphill Village Trust? At Camphill Village Trust, we believe everyone deserves the opportunity to live a life of purpose, choice and belonging. You'll be joining an ambitious organisation that is investing in its Supported Living services, strengthening operational leadership and creating a culture of continuous improvement. This is a fantastic opportunity to join a supportive senior leadership team where you'll have the autonomy to influence change, develop services and make a lasting difference to the lives of the people we support. If you're a collaborative, values-led leader who enjoys developing others, improving services and delivering operational excellence, we'd love to hear from you. Join us and help shape the future of Supported Living.
HR Manager (Maternity Cover) Location - London - Liverpool St Station Hours - 9am to 5pm. This is a hybrid role. Min 3 days in the office Salary: up to 77k DOE Start Date - Immediately Role - 12 month FTC Industry - Law Firm (must have experience working in a law firm) Background A leading professional services organisation seeking an experienced HR Manager to provide comprehensive, proactive and commercially focused HR support across the business. This role requires experience within a legal or professional services environment, with particular expertise in trainee recruitment, vacation schemes and early careers development. The successful candidate will work closely with senior stakeholders while leading and developing the HR team. Job Purpose To provide comprehensive, proactive and consistent HR generalist support to allocated business areas and the wider organisation, while supporting the management and development of the HR function. The role will act as a trusted advisor to leaders and managers, ensuring the delivery of effective HR solutions aligned to business objectives. Job Role Firm-wide & HR Team Support Ensure the effective and efficient delivery of HR support across the organisation. Act as an escalation point for HR team members, providing coaching, guidance and support on operational and strategic HR matters. Support and lead on employee relations matters, including disciplinary, grievance, capability, performance management and absence cases. Partner with senior stakeholders to manage complex employee relations matters and organisational challenges. Review and maintain HR policies, procedures, templates and employee documentation to ensure compliance with legislation and business requirements. Support salary bench marking and reward initiatives through participation in external salary surveys and market analysis. Act as key contact for immigration and right-to-work compliance requirements. Lead HR communications and contribute to organisation-wide people initiatives. Internal Client Departments Build strong relationships with Partners, Heads of Department and line managers to support business performance and employee engagement. Provide practical and commercially focused advice on employee relations, performance management, employment legislation and organisational change. Manage absence processes, including sickness monitoring, occupational health referrals and attendance reviews. Oversee all employee life cycle activity, including on boarding, probation reviews, promotions, transfers and offboarding. Conduct exit interviews and analyse feedback to identify trends and opportunities for improvement. Manage probation processes, ensuring timely reviews and confirmation of employment outcomes. Support employees and managers through maternity, paternity, adoption and other family-related leave processes. Coordinate and monitor appraisal processes, identifying learning and development needs across the business. Manage employee recognition initiatives and service milestone programmes. Provide employment, mortgage and tenancy references. Support recruitment activities, including drafting job descriptions, interviewing candidates and managing offer processes. Collaborate with leaders to identify and deliver learning and development initiatives aligned with business objectives. HR Systems and Management Information Oversee the effective use and administration of HR systems and employee data. Manage relationships with HR system providers and external suppliers. Ensure HR information published across business platforms remains accurate and up to date. Maintain the quality, integrity and accuracy of HR management information and reporting. Support diversity and inclusion reporting, including Gender Pay Gap and workforce diversity data. Produce regular workforce analytics, including turnover, retention, headcount and absence reporting. Provide meaningful people data insights to support business decision-making. Trainee Recruitment & Development Lead all aspects of trainee recruitment and early careers programmes. Act as the primary point of contact for trainee and graduate recruitment activities. Manage the organisation's trainee and vacation scheme attraction strategy, advertising campaigns and employer branding activities. Organise and oversee vacation schemes, including candidate attraction, assessment, onboarding, programme delivery and feedback. Manage training contract recruitment, including shortlisting, psychometric testing, assessment centres, interviews and offer management. Develop and continuously improve assessment centre methodology and selection processes. Coordinate trainee induction programmes and development initiatives. Manage trainee seat rotations, qualification pathways and career progression planning. Monitor trainee performance and proactively address development or performance concerns. Oversee trainee appraisal and feedback processes. Build and maintain relationships with future trainees and educational partners. Manage professional learning programmes and support individuals through qualification requirements. Professional Qualifications & Accreditations Manage professional practising certificate renewal processes and related compliance requirements. Provide guidance and support to employees pursuing professional qualifications. Maintain professional regulatory records and ensure compliance with relevant standards. Coordinate diversity reporting and regulatory submissions. Support organisational accreditation programmes and compliance audits from an HR perspective. Review and update people policies and procedures to maintain compliance with regulatory and industry best practice requirements. Person Specification Essential Skills CIPD Level 7 qualified, or working towards qualification. Significant HR generalist experience within a legal or professional services environment. Demonstrable experience managing trainee recruitment programmes and vacation schemes. Experience designing and delivering assessment centres and selection processes. Strong employee relations expertise, including complex case management. Excellent knowledge of UK employment law and HR best practice. Experience partnering with senior stakeholders and influencing decision-making. Strong analytical and reporting skills with experience using HR systems and people data. Excellent organisational skills with the ability to manage multiple priorities and deadlines. Strong communication, coaching and stakeholder management skills. Commercially aware, results-oriented and focused on delivering exceptional service. Able to identify opportunities for improvement and implement practical HR solutions. Highly organised, detail-oriented and capable of managing a varied workload in a fast-paced environment. Strong Microsoft Office skills, including Outlook, Excel and Word. Self-motivated team player with excellent written and verbal communication skills. If you would like to find out more contact Claire - claire.talty- Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 04, 2026
Contractor
HR Manager (Maternity Cover) Location - London - Liverpool St Station Hours - 9am to 5pm. This is a hybrid role. Min 3 days in the office Salary: up to 77k DOE Start Date - Immediately Role - 12 month FTC Industry - Law Firm (must have experience working in a law firm) Background A leading professional services organisation seeking an experienced HR Manager to provide comprehensive, proactive and commercially focused HR support across the business. This role requires experience within a legal or professional services environment, with particular expertise in trainee recruitment, vacation schemes and early careers development. The successful candidate will work closely with senior stakeholders while leading and developing the HR team. Job Purpose To provide comprehensive, proactive and consistent HR generalist support to allocated business areas and the wider organisation, while supporting the management and development of the HR function. The role will act as a trusted advisor to leaders and managers, ensuring the delivery of effective HR solutions aligned to business objectives. Job Role Firm-wide & HR Team Support Ensure the effective and efficient delivery of HR support across the organisation. Act as an escalation point for HR team members, providing coaching, guidance and support on operational and strategic HR matters. Support and lead on employee relations matters, including disciplinary, grievance, capability, performance management and absence cases. Partner with senior stakeholders to manage complex employee relations matters and organisational challenges. Review and maintain HR policies, procedures, templates and employee documentation to ensure compliance with legislation and business requirements. Support salary bench marking and reward initiatives through participation in external salary surveys and market analysis. Act as key contact for immigration and right-to-work compliance requirements. Lead HR communications and contribute to organisation-wide people initiatives. Internal Client Departments Build strong relationships with Partners, Heads of Department and line managers to support business performance and employee engagement. Provide practical and commercially focused advice on employee relations, performance management, employment legislation and organisational change. Manage absence processes, including sickness monitoring, occupational health referrals and attendance reviews. Oversee all employee life cycle activity, including on boarding, probation reviews, promotions, transfers and offboarding. Conduct exit interviews and analyse feedback to identify trends and opportunities for improvement. Manage probation processes, ensuring timely reviews and confirmation of employment outcomes. Support employees and managers through maternity, paternity, adoption and other family-related leave processes. Coordinate and monitor appraisal processes, identifying learning and development needs across the business. Manage employee recognition initiatives and service milestone programmes. Provide employment, mortgage and tenancy references. Support recruitment activities, including drafting job descriptions, interviewing candidates and managing offer processes. Collaborate with leaders to identify and deliver learning and development initiatives aligned with business objectives. HR Systems and Management Information Oversee the effective use and administration of HR systems and employee data. Manage relationships with HR system providers and external suppliers. Ensure HR information published across business platforms remains accurate and up to date. Maintain the quality, integrity and accuracy of HR management information and reporting. Support diversity and inclusion reporting, including Gender Pay Gap and workforce diversity data. Produce regular workforce analytics, including turnover, retention, headcount and absence reporting. Provide meaningful people data insights to support business decision-making. Trainee Recruitment & Development Lead all aspects of trainee recruitment and early careers programmes. Act as the primary point of contact for trainee and graduate recruitment activities. Manage the organisation's trainee and vacation scheme attraction strategy, advertising campaigns and employer branding activities. Organise and oversee vacation schemes, including candidate attraction, assessment, onboarding, programme delivery and feedback. Manage training contract recruitment, including shortlisting, psychometric testing, assessment centres, interviews and offer management. Develop and continuously improve assessment centre methodology and selection processes. Coordinate trainee induction programmes and development initiatives. Manage trainee seat rotations, qualification pathways and career progression planning. Monitor trainee performance and proactively address development or performance concerns. Oversee trainee appraisal and feedback processes. Build and maintain relationships with future trainees and educational partners. Manage professional learning programmes and support individuals through qualification requirements. Professional Qualifications & Accreditations Manage professional practising certificate renewal processes and related compliance requirements. Provide guidance and support to employees pursuing professional qualifications. Maintain professional regulatory records and ensure compliance with relevant standards. Coordinate diversity reporting and regulatory submissions. Support organisational accreditation programmes and compliance audits from an HR perspective. Review and update people policies and procedures to maintain compliance with regulatory and industry best practice requirements. Person Specification Essential Skills CIPD Level 7 qualified, or working towards qualification. Significant HR generalist experience within a legal or professional services environment. Demonstrable experience managing trainee recruitment programmes and vacation schemes. Experience designing and delivering assessment centres and selection processes. Strong employee relations expertise, including complex case management. Excellent knowledge of UK employment law and HR best practice. Experience partnering with senior stakeholders and influencing decision-making. Strong analytical and reporting skills with experience using HR systems and people data. Excellent organisational skills with the ability to manage multiple priorities and deadlines. Strong communication, coaching and stakeholder management skills. Commercially aware, results-oriented and focused on delivering exceptional service. Able to identify opportunities for improvement and implement practical HR solutions. Highly organised, detail-oriented and capable of managing a varied workload in a fast-paced environment. Strong Microsoft Office skills, including Outlook, Excel and Word. Self-motivated team player with excellent written and verbal communication skills. If you would like to find out more contact Claire - claire.talty- Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
IT Project Manager - Manchester IT Infrastructure Cloud Managed Services My client is looking for an experienced IT Project Manager to join their growing Operations team, delivering a wide range of IT infrastructure, cloud and managed services projects for customers across the UK and internationally. This is an excellent opportunity for an experienced Project Manager who enjoys working in a fast-paced technology environment, managing multiple concurrent projects and building strong relationships with both customers and technical teams. Working alongside experienced engineers and consultants, you'll take ownership of projects from inception through to successful delivery, ensuring they are completed on time, within budget and to the highest quality standards. The Role As a Senior Project Manager, you'll be responsible for managing the full project lifecycle across a varied portfolio of infrastructure and technology projects. You'll work closely with customers, engineers, operations and commercial teams to ensure successful project delivery while maintaining excellent customer satisfaction. You'll also play an important role in improving project delivery processes, mentoring junior members of the team and helping drive operational excellence across the business. Key Responsibilities Manage multiple IT infrastructure, cloud and technology projects from initiation through to successful delivery. Act as the primary point of contact for customers throughout the project lifecycle. Produce and maintain detailed project plans, schedules and resource plans. Coordinate internal technical teams and third-party suppliers. Ensure projects are delivered on time, within scope and within budget. Identify, manage and mitigate project risks, issues and dependencies. Provide regular progress updates to senior stakeholders. Support continuous improvement of project management processes and governance. Coach and mentor Junior Project Managers and Project Coordinators where required. About You We're looking for someone with proven experience delivering technology projects within an IT services, infrastructure or managed services environment. You'll ideally have experience with: Managing multiple concurrent customer-facing IT projects. IT Infrastructure, Cloud or Managed Services delivery. Project planning, governance, budgeting and risk management. Stakeholder management across both technical and business teams. Microsoft Project, Smartsheet or similar project management tools. Microsoft 365 including Word, Excel and PowerPoint. Excellent communication and organisational skills. Desirable Experience PRINCE2, Agile, PMP or equivalent Project Management qualifications. Data Centre, Hosting or Cloud Infrastructure projects. VMware, Microsoft or Dell infrastructure environments. Experience mentoring or managing junior project professionals. Exposure to financial or project accounting systems such as Sage. What's on Offer? Hybrid working (3 days in the office) Ongoing training and professional development Opportunity to work on technically diverse and business-critical infrastructure projects Collaborative and supportive team environment Genuine career progression opportunities Occasional travel to customer sites as required Apply Now If you're an experienced IT Project Manager looking to join a growing technology business delivering innovative infrastructure and cloud solutions, we'd love to hear from you. Key Skills: Senior Project Manager, IT Project Manager, Infrastructure Project Manager, Cloud Project Manager, Professional Services, Managed Services, IT Infrastructure, Microsoft Project, PRINCE2, PMP, Agile, VMware, Microsoft 365, Data Centre, Cloud, Stakeholder Management, Project Delivery. IT Project Manager - Manchester
Aug 04, 2026
Full time
IT Project Manager - Manchester IT Infrastructure Cloud Managed Services My client is looking for an experienced IT Project Manager to join their growing Operations team, delivering a wide range of IT infrastructure, cloud and managed services projects for customers across the UK and internationally. This is an excellent opportunity for an experienced Project Manager who enjoys working in a fast-paced technology environment, managing multiple concurrent projects and building strong relationships with both customers and technical teams. Working alongside experienced engineers and consultants, you'll take ownership of projects from inception through to successful delivery, ensuring they are completed on time, within budget and to the highest quality standards. The Role As a Senior Project Manager, you'll be responsible for managing the full project lifecycle across a varied portfolio of infrastructure and technology projects. You'll work closely with customers, engineers, operations and commercial teams to ensure successful project delivery while maintaining excellent customer satisfaction. You'll also play an important role in improving project delivery processes, mentoring junior members of the team and helping drive operational excellence across the business. Key Responsibilities Manage multiple IT infrastructure, cloud and technology projects from initiation through to successful delivery. Act as the primary point of contact for customers throughout the project lifecycle. Produce and maintain detailed project plans, schedules and resource plans. Coordinate internal technical teams and third-party suppliers. Ensure projects are delivered on time, within scope and within budget. Identify, manage and mitigate project risks, issues and dependencies. Provide regular progress updates to senior stakeholders. Support continuous improvement of project management processes and governance. Coach and mentor Junior Project Managers and Project Coordinators where required. About You We're looking for someone with proven experience delivering technology projects within an IT services, infrastructure or managed services environment. You'll ideally have experience with: Managing multiple concurrent customer-facing IT projects. IT Infrastructure, Cloud or Managed Services delivery. Project planning, governance, budgeting and risk management. Stakeholder management across both technical and business teams. Microsoft Project, Smartsheet or similar project management tools. Microsoft 365 including Word, Excel and PowerPoint. Excellent communication and organisational skills. Desirable Experience PRINCE2, Agile, PMP or equivalent Project Management qualifications. Data Centre, Hosting or Cloud Infrastructure projects. VMware, Microsoft or Dell infrastructure environments. Experience mentoring or managing junior project professionals. Exposure to financial or project accounting systems such as Sage. What's on Offer? Hybrid working (3 days in the office) Ongoing training and professional development Opportunity to work on technically diverse and business-critical infrastructure projects Collaborative and supportive team environment Genuine career progression opportunities Occasional travel to customer sites as required Apply Now If you're an experienced IT Project Manager looking to join a growing technology business delivering innovative infrastructure and cloud solutions, we'd love to hear from you. Key Skills: Senior Project Manager, IT Project Manager, Infrastructure Project Manager, Cloud Project Manager, Professional Services, Managed Services, IT Infrastructure, Microsoft Project, PRINCE2, PMP, Agile, VMware, Microsoft 365, Data Centre, Cloud, Stakeholder Management, Project Delivery. IT Project Manager - Manchester
Service Lead - Governance, Compliance and Risk West Yorkshire Combined Authority Leeds City Centre 69,852 p.a. Sellick Partnership are delighted to be partnering with the West Yorkshire Combined Authority in their recruitment for a Service Lead for Governance, Compliance and Risk. The West Yorkshire Combined Authority (WYCA) is an innovative and growing organisation, delivering exciting change and improvements to help shape the region. They are based in Leeds City Centre, right next to the train station. With Local Government Reorganisation and Devolution, WYCA's scope and abilities are growing, so it is a great time to join them on their exciting journey! This is a permanent role and it sits in the Legal, Governance and Compliance department. There are four direct reports into this role; the managers for the various functions of the team, which are Democratic Services, Risk and Compliance, Information Governance and Strategic Governance. About the role Responsibilities will include: Shape, lead and manage the delivery of a customer focused, high performing and pro-active Governance, Compliance and Risk Service ensuring that the service is efficient, effective and delivers value for money. Ensuring effective corporate governance and risk management is embedded at all levels of the Authority in order to deliver the Combined Authority's priorities in accordance with all legal and regulatory requirements. Ensure that the organisation captures and responds to strategic and operational risks and that a corporate culture of risk management is embedded. Liaise closely with the Data Protection Officer (DPO) and Senior Information Risk Owner (SIRO), enable collaboration across relevant teams to ensure internal and external compliance so that the Authority meets its legislative requirements Ensure that corporate governance and assurance requirements are consistently met and exceeded, including the statutory and constitutional requirements in relation to both member and officer decision making and activity. Be the accountable lead for this service area supporting the Strategic Leadership Team, other senior officers, the Mayor and Members. Lead and develop the production of the Authority's local Code of Corporate Governance to ensure the organisation is fit for purpose and meetings its legislative requirements. Full job description is available upon request. About the person: To be suitable for this role you will need: Substantial knowledge of the governance and legislative environment of public sector organisations, ideally within a local government setting Substantial experience of shaping and leading a corporate governance function to deliver high standards. Experienced in forming and developing effective senior level working relationships with Members, Government and partner organisations to achieve the best outcomes for the organisation. Experience of leading and managing people. Experience of successfully managing budgets. This role does not require you to be a qualified lawyer but would certainly suit someone from a legal background, so lawyers are encouraged to apply. Benefits include: Flexible working hours Flexi time - you can accrue extra days of leave Hybrid working arrangements Excellent pension scheme with 14% and 18% employer contributions 28 days annual leave, this increases on years of service up to 32 days + bank holidays Continuous development opportunities Free travel across the region Bright, airy, modern office space, with all latest technology, just a 2-minute walk from the nearest train station Family-friendly policies including; excellent maternity, paternity, and adoption entitlements How to apply: If you are interested in this excellent Service Lead - Governance, Compliance and Risk opportunity, please apply immediately to be considered for short-listing. Should you require further information or wish to discuss your suitability before applying, please do not hesitate to contact Chlo Cameron in our Manchester office for a confidential discussion. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aug 03, 2026
Full time
Service Lead - Governance, Compliance and Risk West Yorkshire Combined Authority Leeds City Centre 69,852 p.a. Sellick Partnership are delighted to be partnering with the West Yorkshire Combined Authority in their recruitment for a Service Lead for Governance, Compliance and Risk. The West Yorkshire Combined Authority (WYCA) is an innovative and growing organisation, delivering exciting change and improvements to help shape the region. They are based in Leeds City Centre, right next to the train station. With Local Government Reorganisation and Devolution, WYCA's scope and abilities are growing, so it is a great time to join them on their exciting journey! This is a permanent role and it sits in the Legal, Governance and Compliance department. There are four direct reports into this role; the managers for the various functions of the team, which are Democratic Services, Risk and Compliance, Information Governance and Strategic Governance. About the role Responsibilities will include: Shape, lead and manage the delivery of a customer focused, high performing and pro-active Governance, Compliance and Risk Service ensuring that the service is efficient, effective and delivers value for money. Ensuring effective corporate governance and risk management is embedded at all levels of the Authority in order to deliver the Combined Authority's priorities in accordance with all legal and regulatory requirements. Ensure that the organisation captures and responds to strategic and operational risks and that a corporate culture of risk management is embedded. Liaise closely with the Data Protection Officer (DPO) and Senior Information Risk Owner (SIRO), enable collaboration across relevant teams to ensure internal and external compliance so that the Authority meets its legislative requirements Ensure that corporate governance and assurance requirements are consistently met and exceeded, including the statutory and constitutional requirements in relation to both member and officer decision making and activity. Be the accountable lead for this service area supporting the Strategic Leadership Team, other senior officers, the Mayor and Members. Lead and develop the production of the Authority's local Code of Corporate Governance to ensure the organisation is fit for purpose and meetings its legislative requirements. Full job description is available upon request. About the person: To be suitable for this role you will need: Substantial knowledge of the governance and legislative environment of public sector organisations, ideally within a local government setting Substantial experience of shaping and leading a corporate governance function to deliver high standards. Experienced in forming and developing effective senior level working relationships with Members, Government and partner organisations to achieve the best outcomes for the organisation. Experience of leading and managing people. Experience of successfully managing budgets. This role does not require you to be a qualified lawyer but would certainly suit someone from a legal background, so lawyers are encouraged to apply. Benefits include: Flexible working hours Flexi time - you can accrue extra days of leave Hybrid working arrangements Excellent pension scheme with 14% and 18% employer contributions 28 days annual leave, this increases on years of service up to 32 days + bank holidays Continuous development opportunities Free travel across the region Bright, airy, modern office space, with all latest technology, just a 2-minute walk from the nearest train station Family-friendly policies including; excellent maternity, paternity, and adoption entitlements How to apply: If you are interested in this excellent Service Lead - Governance, Compliance and Risk opportunity, please apply immediately to be considered for short-listing. Should you require further information or wish to discuss your suitability before applying, please do not hesitate to contact Chlo Cameron in our Manchester office for a confidential discussion. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
K.A.G. Recruitment is proud to be exclusively partnering with our client, a leading manufacturer within the Food industry, to recruit a UK Financial Controller to join their finance team based in Warminster. Job Title: UK Financial Controller Location: Warminster - Hybrid (3 days per week) Package: Up to £70,000 DOE + Healthcare, Life Assurance, 6% Pension Contribution, Wellbeing & Support Workshops, 25 Days Holiday + Bank Holidays Hours: 37.5 hours per week - Monday to Friday with flexible start and finish times About the Role We are seeking an experienced and commercially focused UK Financial Controller to lead the financial accounting function across two manufacturing sites. This is a pivotal leadership role responsible for managing the month-end close process, Group reporting, statutory accounts, cashflow forecasting, treasury, audit, tax compliance, and financial governance. Reporting into senior leadership, you will lead and develop the Financial Accounting teams while providing accurate and timely financial information to support strategic decision-making across the business. You will also play a key role in driving continuous improvement, supporting the latest SAP developments, and aligning financial processes across both sites. This is an excellent opportunity for a qualified finance professional who enjoys leading teams, improving systems, and partnering with operational stakeholders in a fast-paced manufacturing environment. Key Responsibilities Lead the monthly financial reporting process, ensuring accurate and timely completion of month-end close and Group reporting. Manage the period-end close process and oversee the preparation and submission of Group reporting through Magnitude. Oversee reconciliation and agreement of inter-company accounts. Prepare and review monthly cost centre reporting, supporting departmental managers with financial performance and cost control. Monitor business cashflow forecasts, treasury activities, and working capital performance. Maintain General Ledger master data and ensure the integrity of financial records. Oversee statutory and regulatory submissions, including VAT, PSA, Intrastat and other HMRC returns. Prepare statutory accounts and support both internal and external audit processes. Ensure all financial records and reporting comply with company policies and legislative requirements. Lead, coach and develop the Financial Accounting teams across both sites, ensuring robust financial controls and effective ways of working. Support the continued development and optimisation of SAP, driving consistency and improved financial processes across the business. Provide financial insight and support to stakeholders across Operations, Commercial and Senior Leadership teams. Identify opportunities to improve financial systems, reporting processes and business performance through continuous improvement initiatives. Skills & Experience You will be a qualified or finalist accountant (ACA, ACCA or CIMA) with experience in a Financial Controller or senior finance role, ideally within manufacturing or FMCG. You'll have strong technical accounting knowledge with experience of month-end reporting, statutory accounts, audits, cashflow forecasting and HMRC compliance. Advanced Excel skills and experience using SAP or a similar ERP system are essential. A confident communicator with excellent analytical and leadership skills, you'll be able to build strong relationships across the business, manage competing priorities, and drive continuous improvement. If you're looking for an opportunity to make a real impact within a growing manufacturing business, we'd love to hear from you. ambitious finance professional looking to join a well-established manufacturing business where you can make a real impact, we would love to hear from you.
Aug 03, 2026
Full time
K.A.G. Recruitment is proud to be exclusively partnering with our client, a leading manufacturer within the Food industry, to recruit a UK Financial Controller to join their finance team based in Warminster. Job Title: UK Financial Controller Location: Warminster - Hybrid (3 days per week) Package: Up to £70,000 DOE + Healthcare, Life Assurance, 6% Pension Contribution, Wellbeing & Support Workshops, 25 Days Holiday + Bank Holidays Hours: 37.5 hours per week - Monday to Friday with flexible start and finish times About the Role We are seeking an experienced and commercially focused UK Financial Controller to lead the financial accounting function across two manufacturing sites. This is a pivotal leadership role responsible for managing the month-end close process, Group reporting, statutory accounts, cashflow forecasting, treasury, audit, tax compliance, and financial governance. Reporting into senior leadership, you will lead and develop the Financial Accounting teams while providing accurate and timely financial information to support strategic decision-making across the business. You will also play a key role in driving continuous improvement, supporting the latest SAP developments, and aligning financial processes across both sites. This is an excellent opportunity for a qualified finance professional who enjoys leading teams, improving systems, and partnering with operational stakeholders in a fast-paced manufacturing environment. Key Responsibilities Lead the monthly financial reporting process, ensuring accurate and timely completion of month-end close and Group reporting. Manage the period-end close process and oversee the preparation and submission of Group reporting through Magnitude. Oversee reconciliation and agreement of inter-company accounts. Prepare and review monthly cost centre reporting, supporting departmental managers with financial performance and cost control. Monitor business cashflow forecasts, treasury activities, and working capital performance. Maintain General Ledger master data and ensure the integrity of financial records. Oversee statutory and regulatory submissions, including VAT, PSA, Intrastat and other HMRC returns. Prepare statutory accounts and support both internal and external audit processes. Ensure all financial records and reporting comply with company policies and legislative requirements. Lead, coach and develop the Financial Accounting teams across both sites, ensuring robust financial controls and effective ways of working. Support the continued development and optimisation of SAP, driving consistency and improved financial processes across the business. Provide financial insight and support to stakeholders across Operations, Commercial and Senior Leadership teams. Identify opportunities to improve financial systems, reporting processes and business performance through continuous improvement initiatives. Skills & Experience You will be a qualified or finalist accountant (ACA, ACCA or CIMA) with experience in a Financial Controller or senior finance role, ideally within manufacturing or FMCG. You'll have strong technical accounting knowledge with experience of month-end reporting, statutory accounts, audits, cashflow forecasting and HMRC compliance. Advanced Excel skills and experience using SAP or a similar ERP system are essential. A confident communicator with excellent analytical and leadership skills, you'll be able to build strong relationships across the business, manage competing priorities, and drive continuous improvement. If you're looking for an opportunity to make a real impact within a growing manufacturing business, we'd love to hear from you. ambitious finance professional looking to join a well-established manufacturing business where you can make a real impact, we would love to hear from you.
