196 jobs found

The overall purpose of this role is to provide support for the team and to ensure the smooth and efficient running of the administrative aspects of the team s caseload, ensuring a high level of quality and accuracy at all times. Key Responsibilities: Set up new matter files in hard copy and on the file management system, including policy documements and diarising of file reviews. Handle all basic procedural checks and actions on new files and ensure that files are distributed to Claims Handlers. Conduct conflict searches on new files internally. Chase up information relating to the case as required. Assist claims handlers and supervisors with their daily To Do List. Assume responsibility for basic financial administration and transactions relating to the case eg requesting payments, dealing with accounts queries, office debits. Maintain accurate management and client information on an ongoing basis, in line with client protocols. Generate monthly reporting on cases for client review, using Excel and renewal reports as requested. Conduct billing administration, with input from case managers as required. Conduct post completion administration, including the archiving of closed files. Undertake basic clerical tasks on behalf of the team eg electronic filing, updating records and photocopying. Technical Skills & Experience: Educated to GCSE level or equivalent with minimum C grade passes in Maths and English. Previous experience in an administrative role is essential. Ideally, this would be within a professional services environment. IT literate with a good working knowledge of Word and Excel. Knowledge/previous experience of database systems would be an advantage. Good keyboard skills are also essential. Personal Skills: Quality and customer service oriented with a concern for accuracy and an eye for detail. Enthusiastic and flexible. Willing to contribute and support others as part of a team effort. Able to work to deadlines and prioritise own workload effectively. Able to progress tasks using own initiative, seeking guidance and input from others where appropriate. Confident oral and written communication skills.

Technical Claims Handler Are you an experienced Technical Claims Handler with an indemnity background looking for a new position within a legal firm? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Technical Claims Handler in Bristol City Centre. Benefits and Package for a Technical Claims Handler: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Technical Claims Handler: Handling complex technical claims cases Acting as a subject matter expert across the business Providing technical and legislative claims expertise and knowledge Instructing and collaborating with claims partners, such as brokers, lawyers, investigators and assessors Developing and managing relationships with claims partners, updating existing processes, and creating new ones Key Skills and Experience of a Technical Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

RTA Litigated Recovery Handler / Litigation Executive UK - Hybrid working available (role dependent) An exciting opportunity has arisen for an experienced RTA Litigated Recovery Handler / Litigation Executive to join a well-established and growing organisation. This role involves managing a high-volume caseload of litigated recovery matters, delivering robust and high-quality claims handling with a strong commercial focus on maximising recoveries within agreed timescales. You will play a key part in supporting team performance and contributing to the overall success of the business. The Role You will take ownership of your own caseload, progressing matters efficiently while providing an excellent standard of service to clients and stakeholders. Key responsibilities include: Managing a high-volume caseload of litigated RTA recovery files in line with internal procedures and best practice Ensuring the case management system is fully updated and accurately maintained at all times Using all appropriate communication methods to progress cases proactively Providing professional, timely and practical advice to clients, with regular contact and expectation management Taking a commercial and pragmatic approach to negotiations and settlement Supporting the team to achieve and exceed targets (including recoveries and lifecycles) without compromising quality Liaising effectively with sources, experts, insurers and third parties Thriving in a target-driven environment Undertaking any other reasonable tasks required by the business Experience & Knowledge Previous experience in a customer-facing or stakeholder-focused role Experience managing your own caseload of RTA litigated recovery or ULR claims, or hands-on experience supporting such matters Knowledge of liability issues, including the Road Traffic Act and Article 75 Strong negotiation and communication skills Confident working with a case management system and MS Office Excellent organisation and attention to detail A strong commitment to delivering a high-quality service What's on Offer 25 days' annual leave plus bank holidays (or day in lieu) Hybrid working model (role dependent) 2 paid volunteering days per year Matched charity giving up to £250 Health cash plan (including dental, physio and optical) Digital wellbeing tools, fitness content and health assessments Discounts and cashback on shopping and travel Life assurance (4x salary) Pension scheme Funded professional and role-related training Wellbeing support network Regular funded social events Dress for your day policy If you're an experienced RTA recovery professional looking to take the next step in a supportive, high-performing environment, I'd love to hear from you. If interested please send an updated CV to (url removed) or call Chris on (phone number removed)

Insurance Manager Contract Type: Interim/Contract Day Rate: £350 £450 Hybrid working will consider remote with 2 days in the office a month We are looking for an experienced Insurance Manager to lead our Insurance Services team on an interim basis. This is a key role, responsible for managing the full insurance lifecycle including underwriting, claims handling, and risk management for internal departments and partner organisations. Key Responsibilities: Manage a variety of insurance claims including liability, motor, personal accident, and school contents. Arrange and maintain cost-effective insurance cover across. Lead a team of claims handlers and oversee day-to-day operations within the Insurance Section. Provide expert advice on legal liability, indemnity, and risk mitigation strategies. Liaise with external insurers, solicitors, and adjusters to resolve claims efficiently. Attend court hearings and support witnesses where necessary. Ensure all procedures align with internal policies and legal obligations. Requirements: Strong knowledge of insurance principles and local government operations. Demonstrable experience in managing insurance claims, underwriting, and risk processes. Effective leadership and team management skills. Excellent communication and interpersonal abilities. Strong organisational skills with the ability to work under pressure. Proficiency in Microsoft Word, Excel, and electronic claims handling systems. Working With: Internal stakeholders: Councillors, Directors, Service Managers External contacts: Barristers, Solicitors, Loss Adjusters, Insurers This is a fantastic opportunity to make a direct impact in a dynamic local authority committed to transparency, inclusion, and continuous improvement. You will play a key role in shaping insurance practices and supporting critical services city-wide. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Immediate start available. Are you an experienced Customer Service / Claims Handler seeking a new opportunity? Or do you have experience of strong telephone based customer service, assessing applications, or underwriting, or similar? Our client with offices based in Huntingdon is seeking empathetic and experienced Customer Service / Claims Handler to join them on a 6 month contract basis working Monday to Friday 37.5 hours per week 8.00am - 4.15pm and 9.45am - 6.00pm. The roles will be fully office based. Responsibilities As Customer Claims Handler, you will be responsible for:- Processing claims documentation from initial notification progressing the case through to a conclusion & completion Providing email and telephone based advice & support to customers within agreed service levels Working to departmental call targets Reviewing claims within your portfolio of customers Investigating queries Reporting & escalating any complaints Chasing outstanding information from customers Maintaining diaries and customer information on company systems. Supporting administration. Skills Required As Customer Service / Claims Handler, you will need to be:- Confident in making outbound calls to your customers and contacts. You will take overflow calls from the inbound call team during busy periods. It is essential that you will have an empathetic and calm nature Strong customer service skills ideally in insurance or claims but strong call centre experience will also be considered. Excellent verbal and written communications skills The ability to work to deadlines. Benefits In return for the role of Customer Service / Claims Handler, our client offers excellent working conditions in a busy but friendly environment, competitive salary of £24,684 (pro rata to length of contract), 33 days holiday inclusive of bank holidays (also pro rata to length of contract), training and development, pension after qualifying period and a range of other great benefits. Send your CV for review and immediate interviews possible. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process . Our privacy policy is available on our website and explains how we will use your data.

Motor Claims Handler - Newcastle Full-Time Permanent Monday to Friday Salary: 27,000 - 34,000 DOE We're looking for an experienced and detail focused Motor Claims Handler to join our team in Newcastle. This is a great opportunity for someone who enjoys problem solving, supporting customers and managing claims from start to finish. Key Responsibilities Handle motor claims from first notification to settlement. Review, assess and process claims in line with company procedures. Investigate liability, evaluate losses and negotiate settlements. Manage customer enquiries by phone and email, including more complex cases. Keep accurate records and update information in claims systems. Work with loss adjusters, subject matter experts and internal teams when needed. Learn and develop technical skills through training and coaching. Suggest ideas to improve processes within the team. Follow company policies, compliance standards and regulatory requirements. Find effective solutions to routine enquiries using set processes and guidelines. About You Experience in motor claims handling (preferred). Strong communication and negotiation skills. Excellent attention to detail and accuracy. Confident working under pressure and managing a busy workload. Customer focused with a proactive, positive approach. Comfortable learning new systems and procedures. What's on Offer 27,000 - 34,000 depending on experience Permanent, full time role Monday to Friday - no weekends Supportive team environment Opportunities for growth and development Interested? Apply now or get in touch for more details! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Motor Claims Handler - Newcastle Full-Time Permanent Monday to Friday Salary: 27,000 - 34,000 DOE We're looking for an experienced and detail focused Motor Claims Handler to join our team in Newcastle. This is a great opportunity for someone who enjoys problem solving, supporting customers and managing claims from start to finish. Key Responsibilities Handle motor claims from first notification to settlement. Review, assess and process claims in line with company procedures. Investigate liability, evaluate losses and negotiate settlements. Manage customer enquiries by phone and email, including more complex cases. Keep accurate records and update information in claims systems. Work with loss adjusters, subject matter experts and internal teams when needed. Learn and develop technical skills through training and coaching. Suggest ideas to improve processes within the team. Follow company policies, compliance standards and regulatory requirements. Find effective solutions to routine enquiries using set processes and guidelines. About You Experience in motor claims handling (preferred). Strong communication and negotiation skills. Excellent attention to detail and accuracy. Confident working under pressure and managing a busy workload. Customer focused with a proactive, positive approach. Comfortable learning new systems and procedures. What's on Offer 27,000 - 34,000 depending on experience Permanent, full time role Monday to Friday - no weekends Supportive team environment Opportunities for growth and development Interested? Apply now or get in touch for more details! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Industrial Disease Claims Handler Location: Leeds / Bradford / Manchester - Hybrid Circa £38,750 Basic + Bonus & Excellent Benefits Package IPS Group is working with a leading global professional services organisation who are seeking to recruit several experienced Claims Handlers to join their expanding Claims Management Team. This is a fantastic opportunity for someone looking to progress within a

Industrial Disease Claims Handler Location: Leeds / Bradford / Manchester - Hybrid Circa £38,750 Basic + Bonus & Excellent Benefits Package IPS Group is working with a leading global professional services organisation who are seeking to recruit several experienced Claims Handlers to join their expanding Claims Management Team. This is a fantastic opportunity for someone looking to progress within a

Claims Handler - Personal Injury Salary - Up to £35,000 (Depending on experience) Location - Hybrid working in West Yorkshire IPS Group are working with a well established UK law firm, with a strong reputation in defendant personal injury work, to find a Claims Handler to join their Defendant Personal Injury team. This is a pre-litigation role focused on defending EL/PL claims, offering hands-on fee-earning experience within a structured, process-driven environment based in their West Yorkshire offices - There is an expectation to be in the office at least 3 days per week. Your main duties in this position will include: Conducting defence of EL/PL claims for Personal Injury Dealing with experts, statutory bodies and clients by e-mail, telephone and in writing. Negotiating on issues of liability and quantum. Pursuing recovery of client's losses, where appropriate, from third parties Maintain accurate financial / reserve / risk management information on all claims Comply with internal, client and procedural protocols. Develop a good relationship with existing and potential clients ensuring that a high standard of client care is exercised at all times. The ideal person for this role will have prior experience handling EL/PL claims for Personal Injury and liaised with experts, clients, and statutory bodies previously. They are open to other defendant claims experience as training will be provided.

Job Title: Claims Handler - Defendant Personal Injury (EL/PL) Location: Bradford with Hybrid Working Salary: £30,000 to£35,000 Salary Bracket Contract: Full Time, Permanent Overview: Our client is a leading law firm with a strong national reputation and global outreach, while maintaining an independent and supportive organisational culture. The firm is recognised for delivering high-quality legal services and has built a strong client base supported by experienced professionals across multiple practice areas.The firm prides itself on being a people-first organisation with a genuine focus on employee well-being and career progression. With competitive salaries, leading training and development opportunities, and flexible working arrangements, the firm offers an excellent environment for legal professionals to develop their careers.Due to continued growth within their Personal Injury team, the firm is now looking to recruit a Claims Handler to join their department. This is an excellent opportunity for a candidate looking to further develop their career within defendant personal injury claims while working as part of a reputable and supportive team. Position: The successful candidate will be responsible for managing a caseload of Employer's Liability and Public Liability (EL/PL) matters, ensuring files are progressed efficiently through the MOJ Claims Portal.The role will involve liaising confidently and professionally with opponents, experts, regulatory authorities and clients via telephone, email and written correspondence. The successful candidate will negotiate settlements on both liability and quantum while ensuring claims are handled in a timely and effective manner.Additional responsibilities will include pursuing recovery actions against third parties where appropriate, maintaining accurate financial and risk assessments for all claims, and ensuring compliance with internal procedures and client-specific protocols.The role will also involve regularly reviewing performance and working towards achieving personal performance targets.This position would suit a candidate with experience in Defendant Personal Injury claims. Although the role focuses on litigated EL/PL claims, candidates with a professional background exclusively in RTA claims will also be considered. Key Details: The successful candidate will join a well-established firm offering a competitive salary alongside an attractive and comprehensive benefits package.Benefits include 25 days annual leave plus bank holidays, with increasing holiday entitlement following 2 and 5 years of service. The firm also offers an optional holiday purchase scheme through salary sacrifice.Additional benefits include enhanced pension contributions which increase with service, life assurance, private healthcare, discounted legal services and a firmwide reward and recognition scheme.Employees also benefit from a strong wellbeing offering including a mental health and wellbeing programme, enhanced parental leave package, employee assistance programme, sports and social clubs, travel scheme, free snacks and long service awards. Hybrid working arrangements are also available. How to Apply: If you are interested in this Claims Handler opportunity, please submit your application using the link provided. For a confidential discussion about the role, you are welcome to contact Rhys Spencer on , who is managing this recruitment process. To From Record Yes No Always use these settings

Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business. This role offers the opportunity to work on comp

Overview We are currently recruiting for a Claims Handler to join a friendly and supportive insurance team based in Mansfield. This is a fantastic opportunity for someone with claims or insurance experience who enjoys helping customers, resolving problems, and managing cases through to a successful outcome. Working as part of a busy and professional environment, you will be responsible for managing insurance claims from first notification through to settlement, ensuring customers receive excellent service throughout the process. Key Responsibilities • Manage insurance claims from initial notification through to resolution. • Investigate claims by gathering information from customers, insurers, and third parties. • Assess claim details and ensure all documentation is accurate and complete. • Liaise with insurers, loss adjusters, suppliers, and other external parties. • Keep customers informed throughout the claims process, providing clear updates and support. • Ensure all claims are handled in line with company procedures and regulatory requirements. • Maintain accurate records using internal systems and documentation processes. • Work to resolve claims efficiently while maintaining a high level of customer service. Skills and Experience • Previous experience within an insurance or claims handling role is desirable. • Strong customer service and communication skills. • Ability to manage multiple cases and prioritise workload effectively. • Excellent attention to detail and problem-solving ability. • Confident using computer systems and maintaining accurate records. • A professional and empathetic approach when dealing with customers. What's on Offer • Competitive salary depending on experience • Supportive and collaborative team environment • Opportunities for training and career development within the insurance sector • Stable and growing business with long-term career prospects This role would suit someone currently working as a Claims Handler, Claims Administrator, or within a customer-focused insurance environment who is looking to develop their career within a professional and supportive company.

Industrial Disease Claims Handler Location: Leeds / Bradford / Manchester - Hybrid Circa £38,750 Basic + Bonus & Excellent Benefits Package IPS Group is working with a leading global professional services organisation who are seeking to recruit several experienced Claims Handlers to join their expanding Claims Management Team click apply for full job details

Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business click apply for full job details

Claims Handlers Salary: 27,000 - 34,000 DOE + annual bonus and fantastic Benefits package Location: Newcastle - Hybrid/flexible working Working hours: 35 hours per week. Shift hours are Monday to Friday 09:00-17:00. Start date - April 2026 Opportunity We're currently recruiting for a Claims Handler Customer Settlement and Third Party Settlement. If you have experience in Motor Insurance or financial services background we would love to hear from you. You'll support our Customers through their insurance claims journey from notification to settlement. In this busy and varied role, you'll provide an excellent customer experience for our customers via different communication channels such as telephone and email. Using a variety of online tools and portals you will agree a fair settlement for their vehicle and maximise salvage returns. We need you to have: You'll love working with customers, be customer focused and passionate about finding the best outcome for our policyholders. Experience of working in insurance services would be beneficial, however if you come from strong financial services background dealing with customers we would love to speak to you. Resolution focused and resilient. Excellent verbal and written communication skills. Ability to make robust decisions based on the information presented. Self-motivated and able to manage your time effectively with case loads. Strong PC skills and ability to use new software. What's in it for you? Prepare for your retirement with our colleague pension scheme. Virtual GP Service for you and your family 365 days a year. Performance related annual bonus. Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more and sell more Embrace the benefits with lots of discounts Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave. A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want. Take part in our Buy as you Earn and Save as your Earn share schemes. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

This is a 360 degree role where you'll be looking after existing Commercial Insurance Clients and also taking New Business enquiries and supporting them throughout their Insurance lifecycle. This is a busy environment where you'll be working as a Client Manager dealing with a wide range of business clients and looking after all of their Insurance requirements. Our expanding and growing Broking client is looking to recruit another Account Handler into their Commercial team because of internal promotion. This is a role that can be performed on a hybrid basis, working at home and in the office, but also occasionally visiting Clients. The main responsibilities of the Client Manager role include: Handling your own portfolio of business customers Responsible for all aspects of their account including: Renewal negotiations with insurers Changes in risk Claims notification (there is a separate claims handling team) Regular contact with your customers Using specialist insurance broking software and electronic trading facilities Commercial classes of business to be handled as Client Manager include: Small to medium commercial combined risks Shops, offices and property owners Tradesman's liability Small fleet Goods vehicles To be a successful Client Manager you will demonstrate: Excellent customer service skills Strong work ethic Calmness under pressure Commercial Insurance experience Working hours are 9am to 5pm, Monday to Friday

Job Title: Commercial Claims Handler Salary: £35,000 to £41,000 DOE + Excellent Benefits / Hybrid Working Location: North Leeds About the Role: We are seeking an experienced Commercial Claims Handler to join the dynamic team of a leading insurance broker. This role offers the opportunity to manage a portfolio of complex commercial insurance claims, providing expert guidance and ensuring outstanding service. Key Responsibilities: Handle and manage a variety of commercial insurance claims from inception to settlement, including Property, Motor, Liabilities and PI Provide expert advice and support to clients and colleagues regarding claim matters Investigate and assess claims to determine liability and potential settlement Liaise with insurers, legal representatives, and other relevant parties to facilitate efficient claims resolution Mentor and support claims colleagues, contributing to the team's development Maintain accurate records and ensure compliance with internal policies and regulatory requirements Requirements: Proven experience in commercial claims handling within an insurance brokerage Strong understanding of commercial insurance products and claims processes Excellent communication, negotiation, and problem-solving skills Ability to manage multiple complex claims efficiently Professional qualifications (e.g., Cert CII) preferred but not essential Why this role: Work for a respected and growing insurance broker with a supportive team environment Part of a regional hub, supporting 7 northern based officed, which will give exposure to a broad range of clients and losses Opportunity to take ownership of challenging and rewarding claims work Competitive salary and benefits package Professional development and career progression opportunities, with a genuine route to Claims Executive or leadership on offer Apply Now: If you are a motivated and experienced commercial claims professional looking for your next challenge in Leeds, then please do get in touch to find out more

We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Manchester or Surrey. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. Please note that the Manchester team travels to Surrey for a week- once in two months to collaborate and work together. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.