72 jobs found

This is a 360 degree role where you'll be looking after existing Commercial Insurance Clients and also taking New Business enquiries and supporting them throughout their Insurance lifecycle. This is a busy environment where you'll be working as a Client Manager dealing with a wide range of business clients and looking after all of their Insurance requirements. Our expanding and growing Broking client is looking to recruit another Account Handler into their Commercial team because of internal promotion. This is a role that can be performed on a hybrid basis, working at home and in the office, but also occasionally visiting Clients. The main responsibilities of the Client Manager role include: Handling your own portfolio of business customers Responsible for all aspects of their account including: Renewal negotiations with insurers Changes in risk Claims notification (there is a separate claims handling team) Regular contact with your customers Using specialist insurance broking software and electronic trading facilities Commercial classes of business to be handled as Client Manager include: Small to medium commercial combined risks Shops, offices and property owners Tradesman's liability Small fleet Goods vehicles To be a successful Client Manager you will demonstrate: Excellent customer service skills Strong work ethic Calmness under pressure Commercial Insurance experience Working hours are 9am to 5pm, Monday to Friday

Job Title: Commercial Claims Handler Salary: £35,000 to £41,000 DOE + Excellent Benefits / Hybrid Working Location: North Leeds About the Role: We are seeking an experienced Commercial Claims Handler to join the dynamic team of a leading insurance broker. This role offers the opportunity to manage a portfolio of complex commercial insurance claims, providing expert guidance and ensuring outstanding service. Key Responsibilities: Handle and manage a variety of commercial insurance claims from inception to settlement, including Property, Motor, Liabilities and PI Provide expert advice and support to clients and colleagues regarding claim matters Investigate and assess claims to determine liability and potential settlement Liaise with insurers, legal representatives, and other relevant parties to facilitate efficient claims resolution Mentor and support claims colleagues, contributing to the team's development Maintain accurate records and ensure compliance with internal policies and regulatory requirements Requirements: Proven experience in commercial claims handling within an insurance brokerage Strong understanding of commercial insurance products and claims processes Excellent communication, negotiation, and problem-solving skills Ability to manage multiple complex claims efficiently Professional qualifications (e.g., Cert CII) preferred but not essential Why this role: Work for a respected and growing insurance broker with a supportive team environment Part of a regional hub, supporting 7 northern based officed, which will give exposure to a broad range of clients and losses Opportunity to take ownership of challenging and rewarding claims work Competitive salary and benefits package Professional development and career progression opportunities, with a genuine route to Claims Executive or leadership on offer Apply Now: If you are a motivated and experienced commercial claims professional looking for your next challenge in Leeds, then please do get in touch to find out more

The Deputy Team Leader will assist the Team Leader in the achievement of team targets and operational measures including management of junior team members. The role will also involve assisting the Team Leader in delivering quality of service and client service compliance. In addition, the Deputy Team Leader will handle a caseload (c.150) of complex casualty claims. Key Responsibilities • Handle c.150 complex EL/PL/Product/Property damage claims• Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case • Approve payments within their financial authority levels• Complete peer reviews, provide constructive feedback and highlight any training needs to Team Leader• Refer files to litigation as and when needed, record reasons & attend feedback meetings in TL absence• Undertake reviews for files handled by CH1s to ensure individual team members attain the required quality standards• Complete weekly stats and plan for the week as and when required in the absence of Team Leader• Assist Team Leader to ensure the team is kept up to date with internal and external developments, including participation in regular team meetings• Assist with team motivation and engagement• Be flexible in approach, determined and willing to work outside normal office hours where required • Assist Team Leader to ensure the team create and maintain accurate claims management system records• Hold regular 1-2-1s with Admin Assistants, File Handling Assistants and CH1s to maximise performance and to acknowledge good performance • Use appropriate systems to monitor Admin, FHA and CH1 performance, productivity, sickness and holidays • Support Team Leader in managing unsatisfactory performance of individuals within the team, liaising with HR where appropriate• Assist in the completion of Performance Reviews in a fair, consistent and timely manner• Assist in the recruitment of claims handlers and support staff when requested• Assist with training and supervision of new starters• Review and action client inboxes on a daily basis • Contribute to client review meetings as and when required• Assist with client queries as and when required • Support Team Leader to ensure compliance with client specific protocols, SLAs and KPIs Skills, Knowledge and Expertise • Highly developed knowledge of processes, systems and procedures• Sound technical knowledge of EL/PL claims• Excellent analytical and problem solving skills• Excellent understanding of 'best practice' and contribute to its development• Excellent communication and organisation skills• Good understanding of client protocols and ability to respond to changing client requirements• Ability to utilise interpersonal skills to influence and negotiate• Ability to provide balanced feedback at individual level• Shows commercial awareness in understanding of the market and industry• Demonstrates a passion for the business and their role • Demonstrates an understanding of business development strategies and a willingness to support Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

Office based in central Manchester (hybrid possible once the team is established). This exciting new Motor Insurance brand are part of a huge Insurer. They are currently looking for several new staff with Motor Insurance claims handling experience for an Insurer, Broker or Accident management business to be part of creating a brand new First Response/FNOL department. This is a really unique opportunity to join at an early stage of the business. Claims First Responders are the first port of call for customers when something goes wrong. You will speak to customers to understand what has happened and what damage has been done to their vehicle. Where the incident has involved other vehicles, drivers, or damage to other property, you will gather a complete picture of that too. You will kick off the process so that our customer can get back on the road as quickly and as seamlessly as possible. The company want to make things fast, fair, and straightforward - including when customers need to make a claim. As a Claims First Responder, you will be at the very forefront of making that happen for their customers across the UK. This is a progressive, customer focused role, suitable for candidates who like to work in a fast-paced environment. The successful candidate will be managing motor claims so First Response motor claims experience is essential to be considered. The starting basic negotiable and very competitive up to £30000 plus a suite of great benefits and because you will be the first raft of starters to this new office/team you'll be there from day 1 and be able to grow and progress your career in the field of Insurance claims. Initially this is an office based role but in future there will be hybrid working opportunities. Apply today for an immediate interview if you have the relevant Motor claims experience.

Commercial Account Handler Salary: £35,000 - £45,000 + Benefits We're working with a respected and growing insurance brokerage seeking an experienced Commercial Account Handler to join their established team near the Bolton area . This is an excellent opportunity to become part of a supportive and professional business, managing a diverse portfolio of clients across all classes of commercial insurance. About the Role: As a key member of the team, you'll handle a range of commercial accounts, typically with premiums between £5,000 and £25,000 , with some cases extending up to £200,000 . Working closely with Account Executives, you'll provide first-class service across new business, renewals, and mid-term adjustments while maintaining strong relationships with both clients and insurers. Responsibilities: Manage a portfolio of commercial clients, providing proactive advice and day-to-day support. Prepare and process quotes, renewals, and adjustments across a variety of products including Commercial Combined, Property, Liability and Motor. Maintain accurate client records and documentation using Acturis software. Liaise with insurers to negotiate competitive terms and resolve queries efficiently. Identify opportunities to enhance client cover or provide additional solutions where suitable. Offer claims support and ensure all clients receive a high standard of ongoing service. Requirements: Proven experience as a Commercial Account Handler within insurance. Solid understanding of commercial insurance products across multiple classes. Acturis experience is essential for this position. Excellent communication skills, attention to detail, and a customer-focused approach. Organised, professional and able to manage multiple priorities effectively. Strong team player committed to delivering high-quality service. Benefits: Competitive salary of £35,000 - £45,000 (depending on experience). Contributory pension scheme. 25 days annual leave plus bank holidays. A range of company-funded and voluntary benefits to suit your lifestyle. Access to professional development, training, and qualification support. Participation in long-term equity and savings schemes. This is a fantastic opportunity for a dedicated Account Handler to join a well-established team and play a key role in supporting commercial clients across a varied portfolio. If you're ready to take the next step in your insurance career, apply today or contact our team quoting job reference NJR16195 .

Commercial Claims Handler - Stoke on Trent Days in office - 3 days a week Salary - £25,000 - £35,000 IPS Group are working with a well-established insurance Brokerage in Stoke-on-Trent that is looking to strengthen their Claims team by bringing in a cross class Commercial Claims Handler.In this role you will be dealing with a varied mix of Commercial claims. Mostly Haulage Motor trade but could also be anything from Liability and Property claims to something different.This is a fast-paced environment that requires strong attention to detail. You will be managing a caseload as well as preparing claims analysis reports and leading some client meetings both virtually and face to face.There is also an expectation to help with training, mentoring and the development of both new and existing staff.The ideal person for this role will have Commercial claims experience but are open to One specific area of claims.Broking experience with face-to-face interaction with clients, adjusters, insurers and solicitors would also be advantageous, but not essential.

Paralegal Clams Handler Our client is an established international insurance company. They are looking for a paralegal claims handler to join their in-house team team handling a wide variety of civil litigation claims. Role Overview You will join an existing team which focusses on civil litigation claims. This includes property disputes, contract disputes, nuisance, construction and landlord/tenant claims. You will deal with the claim from inception to finish with a focus on assessing coverage, prospects of success and proportional cost handling of the claim.The role will require someone with a solid background in civil litigation and legal experience/training. Candidate Profile The ideal candidate will have some prior experience working in a legal claims setting with a knowledge of civil litigation. As a guide you will have 12 months experience working on civil litigation claims. Further training on policy coverage and interpretation will be given. Prior experience in an insurance setting would be an advantage but not essential. What's on Offer Salary of £30000 plus 10% bonus. Great opportunity for someone from a legal background looking to transition into insurance sector/in-house. Apply Now To be considered for this paralegal claims handler role based in South London please get in touch with a recent CV as soon as possible.

Time Appointments are proud to be working on behalf of a leading insurance company who are currently looking to recruit an experienced Claims Handler within Property Liability to strengthen their team. This is a fantastic opportunity to work for an award-winning business who value their employees. As well as the opportunity to flourish in an employee focussed culture, the successful candidate will be offered a competitive salary of up to £35,000 and hybrid, flexible working. Key Duties & Responsibilities: Handling and processing claims pertaining to risks underwritten by the company Overseeing the handling of claims by third-party service providers to time and quality standards Monitoring the proper recording of all claims. Appointing and liaising with loss adjusters, solicitors, investigators, and other professionals; following up on reports and outcomes. Preparing and sending large claim advices for information to reinsurers and London office Monitoring the status of outstanding claims and their incurred movements Assisting the team with the efficient handling and resolution of complaints Assist in Claims review on periodic basis Assisting Claims Manager with any other claim related tasks Skills & Experience Required: At least 2 years' experience of liability claims handling (Commercial property, Employers Liability, Public Liability or Motor). Strong Technical insurance knowledge and understanding Excellent communication skills, written and verbal Excellent organisational skills, with the ability to prioritise tasks Ability to thrive in a fast-paced environment A proactive approach and enthusiastic attitude

We are looking to offer an exciting opportunity for a Property Claims Handler within the Real Estate team to join our Chelmsford office. This will be based in the office 3 days per week minimum. The opportunity: Reporting to the Team Leader for Real Estate, you will be responsible for handling a portfolio of property claims for both the UK from investigation to settlement, ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security. The role: Your responsibilities will include: Investigating, negotiating and agreeing settlement of claims in a professional manner Liaising with insured, insurers/brokers to achieve professional and timely conclusion of claims Liaising with stakeholders Producing reports in compliance with professional standards and internal guidelines in accordance with agreed timescales Ensuring time reporting and billing is compliant with internal standards, processing and systems Ensuring invoices raised are accurate and timely Liaising closely with Adjusters where appropriate Attend client review meetings Validation, review and approval of contractor quotes About you - Knowledge and Experience: Ideally, successful candidates will have gained experience in the real estate/commercial property loss adjusting sectors, demonstrating a focus on quality, communication and organisational skills. They will have proven capability in negotiation, decision making, and problem-solving skills, coupled with strong stakeholder management. An ability to develop strong relationships both internally and externally is imperative. It would be desirable for candidates to be professionally qualified or working towards a professional qualification.

Job Title: Casualty & Corporate Claims Handler Salary: £30,000 to £40,000 Location: Leeds City Centre (Hybrid Working) Contract: Full Time, Permanent Overview: Our client is a globally recognised law firm with an outstanding reputation in the insurance and corporate risk sector. With a strong international presence and a modern, forward-thinking approach, the firm is widely respected for delivering high-quality legal services to insurers and large corporate clients across a wide range of casualty and liability matters.Due to continued growth within the Leeds office, the firm is seeking to recruit a Casualty & Corporate Claims Handler to join its expanding team. This is an excellent opportunity for an experienced claims professional looking to develop their career within a supportive and collaborative legal environment, working closely with solicitors and insurance clients on complex liability disputes. Position: The successful candidate will assist in managing a varied caseload of casualty and corporate claims on behalf of insurer and self-insured corporate clients. The role will predominantly involve handling defendant liability disputes relating to both personal injury and property damage claims.You will be responsible for progressing claims from initial notification through to resolution, working closely with colleagues and clients to investigate liability, review evidence, and develop effective case strategies. The role will involve liaising with insurers, corporate clients, claimants, and third parties while ensuring matters are handled efficiently and in line with agreed service standards.You will support the wider team on both pre-litigated and litigated claims, assisting with the preparation of documentation, reviewing medical and expert evidence where appropriate, and contributing to negotiations and settlement discussions.The role offers exposure to complex and high-value claims, including cases involving significant liability disputes, and provides the opportunity to work closely with experienced legal professionals within a highly respected insurance and casualty practice. Key Details: This is a full-time, permanent position based in Leeds city centre with hybrid and agile working available. The firm offers a highly competitive benefits package which includes 25 days' annual leave plus bank holidays, with annual leave increasing to 27 days with continued service. Employees also receive an additional wellbeing day each year and access to a lifestyle and wellbeing allowance.The organisation provides a comprehensive benefits package including an enhanced pension scheme, private medical insurance and private healthcare, life assurance, and an income protection scheme. Further benefits include an electric vehicle scheme, a sabbatical scheme, enhanced parental and family leave policies, eyecare support, and access to a financial benefits and rewards platform.Employees are also eligible for a discretionary performance-related bonus scheme. The firm promotes flexible, agile, and hybrid working arrangements and is known for maintaining a positive, collaborative culture while offering strong opportunities for long-term career development. How to Apply: If you are interested in this Casualty & Corporate Claims Handler opportunity, please submit your application using the link provided.Alternatively, for a confidential discussion about the role, please contact Rhys Spencer on , who is managing this vacancy.To review additional career opportunities, please visit jobs. To From Record Yes No Always use these settings

Casualty Claims Handler Annual Salary: To be discussed Location: Chelmsford, Essex Job Type: Hybrid We are seeking a Casualty Claims Handler to join our dynamic team in Chelmsford. This role involves the desktop handling of UK and European Casualty Real Estate Claims, focusing primarily on Public Liability-covering injury and third-party property damage. This position reports to the Operations & Client Relationship Manager - Casualty and offers a hybrid working model. Day-to-day of the role: Desktop technical handling of UK and European Real Estate Casualty Claims. Serve as a technical referral point when needed. Manage multiple accounts within the department, including attending client meetings, presentations, and technical training sessions. Handle incoming and outgoing communications such as emails, telephone calls, video calls, and correspondence to progress claims and resolve queries. Control the lifecycle of the files to drive diary management and proactive handling. Liaise with insured, insurers, brokers, and other stakeholders to ensure optimum customer service and become a point of contact for interested parties. Collaborate with both our UK and European Casualty Adjusters and Account Management Teams. Ensure time reporting and billing compliance with internal standards processing and systems. Capture data and produce MI for clients as well as for internal use, including performance measurement and data integrity reports. Uphold company standards in relation to all technical and operational policies and procedures, including data protection and information security. Manage accounts and handle invoicing. Required Skills & Qualifications: Minimum 5 years' experience handling a caseload of Casualty Claims, with essential experience in Public Liability (both Injury and third-party property damage). Experience with UK claims and familiarity with relevant protocols such as the low value claims portal. Comfortable with desktop investigations into casualty claims to establish policy coverage, reserves, and legal liability. Ability to manage a significant caseload of claims and produce reports and formal advice for clients. Self-motivated with a keen attention to detail and a desire for technical progression. Experience in managing client accounts/schemes and meeting targets related to SLAs, hours charged, and fee income. Ability to work independently and collaboratively within a team. Knowledge of European languages (Spanish, French, German, Italian) is advantageous but not essential. Desirable to hold or be working towards a professional claims qualification. Benefits: Competitive salary. Hybrid working model. Opportunities for professional development and progression. Supportive team environment.

Job Title: Senior Claims Handler Location: Chelmsford Job Type: Full-time Working Hours: 09:00 - 17:00, Monday - Friday (1 day hybrid) Perks: 26 days annual leave + bank holidays, Perkbox, and private healthcare Senior Claims Handler Up to £40,000 (DOE) Chelmsford Full-time We are representing a leading insurance group currently expanding across the UK. They are looking for an experienced professional to join their Chelmsford team. This role is ideal for a Senior Claims Handler who enjoys a fast-paced environment and is looking for a firm that supports professional growth and career development. What You'll Be Doing as a Senior Claims Handler Manage the full lifecycle of a claim from initial notification through to final settlement. Conduct thorough investigations by gathering evidence, assessing damages, and evaluating liability. Lead negotiations with all parties to reach fair settlements and authorise payments. Act as the main point of contact for claimants, providing regular updates and support. Handle complex commercial cases, specifically within Property, Casualty, and Motor Trade (dealerships). Ensure all files are handled in line with legal, regulatory, and data protection standards. Identify and escalate any suspicious or potentially fraudulent claims. Maintain accurate records and internal reports to ensure high levels of service and compliance. What We're Looking For Solid experience managing a varied and busy caseload of commercial claims. Strong technical knowledge of Property and Liability, ideally including Motor Trade premises. A good understanding of insurance market jargon, policy terms, and indemnity principles. Excellent communication skills with the ability to build rapport with clients and stakeholders. A Cert CII qualification (or working towards it) is a significant advantage but not essential. A proven track record of making sound decisions under pressure. High attention to detail and a methodical approach to administrative tasks. A valid UK driving licence is highly desirable for this Senior Claims Handler position.

Are you looking to take your defendant motor claims experience to the next level? One of our respected clients, a specialist in Commercial Motor Insurance, is looking to expand their claims team with an experienced Third Party Claims Handler. This opportunity has come about due to continued growth, and it's a great time to join a company with a clear and exciting development plan. Based in Manchester city centre, this role is particularly well-suited to candidates with a background in third-party motor claims, especially those from a defendant perspective, who are keen to deepen their technical expertise and have greater ownership of files. Responsibilities of the Third Party Claims Handler: Manage a full third-party motor claims caseload from FNOL through to settlement. Investigate and determine liability, gathering supporting evidence and making informed decisions. Review and negotiate payment packs from third parties, credit hire companies, and garages. Liaise with police, investigators, and other third parties to establish facts. Handle recovery of outlay from third-party insurers. Oversee total loss claims, including salvage instruction and completion of MIAFTR. Benefits of the Third Party Claims Handler: Salary of £28,000 - £33,000 plus discretionary bonus. Central location with excellent transport links. Be part of a growing company with clear progression opportunities. Regular company social events. 25 days holiday allowance. Company pension contributions. Our ideal Third Party Claims Handler: Experience handling third-party motor claims, ideally with a focus on Credit Hire, Total Loss, ULR and FNOL, gained in an insurer, solicitor, or MGA setting. A defendant background is strongly preferred, with confidence in assessing liability and defending claims where appropriate. Familiar with the OIC and MOJ Portals, with experience handling Personal Injury and Property Damage claims. Able to handle high-value claims, including those exceeding £50,000. Comfortable working with complex files and confident on the phone. Ready to take the next step? If you're looking for a role where you can really refine your technical skills and work more autonomously on defendant third-party motor claims, apply with your CV today! For more information, contact one of our specialist consultants and quote job reference NJR16362.

Job Title: Commercial Account Handler Location: Bristol (Office-based, 5 days per week) Salary: £35,000-£45,000 Benefits: Clear progression pathway; structured in-office training and support About the Company: A respected independent commercial brokerage based in Bristol, known for its hands-on leadership and collaborative culture. The firm supports a diverse portfolio of SME and property-led clients and maintains strong insurer relationships. With senior executives reducing hours, this is a key hire to support ongoing growth and client servicing. Role Summary: This is a core Commercial Account Handler role supporting multiple Account Executives across SME and mid-market clients. You'll handle MTAs, renewals, broking, claims liaison and general administration, playing a vital role in client retention and service delivery. The firm values in-office collaboration to support development, knowledge-sharing and long-term progression. Key Responsibilities: Process MTAs and renewals: Ensuring seamless client service Liaise with insurers and obtain terms: Strengthening market relationships Support Account Executives: Enabling effective client growth Manage claims and policy administration: Maintaining high service standards Handle a varied commercial client base: Broadening technical exposure Requirements: Experience as a Commercial Account Handler Strong experience across SME commercial risks Confident handling renewals, MTAs and broking activity Comfortable working full-time in an office-based environment If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet. Related Job Titles: Commercial Insurance Handler, Insurance Account Handler, Broking Executive, Commercial Broker Support, Client Account Handler

Job Title: Senior Commercial Claims Handler Location: Stoke-on-TrentCareer Area: Commercial ClaimsSalary: £40k, dependent on experience An opportunity has arisen for an experienced cross-class Commercial Claims Handler to join a well-established insurance brokerage team in Stoke-on-Trent. The role is ideal for a claims professional who thrives in a fast-paced environment, is passionate about customer service, and enjoys delivering high-quality, empathetic support to clients during challenging situations. The vacancy has become available following retirement and internal promotion, reflecting a positive and supportive team culture. You will be joining an experienced, friendly team where claims service is considered the benchmark of client experience. What you'll be doing Manage a caseload of cross-class commercial claims, ensuring clients receive a proactive, professional, and empathetic service throughout the claims lifecycle Handle claims across areas such as haulage, motor trade, liability, and property (experience in these areas is advantageous) Liaise with clients, insurers, loss adjusters, and solicitors to progress claims and challenge outcomes where necessary to achieve fair settlements Prepare claims analysis reports and support client meetings, both virtually and face to face Act as a technical referral point for colleagues and contribute to the training, mentoring, and development of less experienced team members What you'll bring Proven experience in cross-class commercial claims handling Strong commitment to delivering excellent customer service Client-facing claims experience within a broker environment is desirable Progress towards, or completion of, CII qualifications is advantageous Experience using claims or broking systems such as Acturis is beneficial Excellent communication, negotiation, and interpersonal skills Ability to work proactively using initiative and sound judgement Strong organisational skills with the ability to manage workload under pressure while maintaining high attention to detail Confidence supporting and mentoring colleagues What's on offer 26 days' annual leave plus bank holidays Support for professional qualifications and ongoing training Contributory pension scheme Access to 24-hour physical and mental wellbeing support One paid volunteering day per year If you are looking for a challenging and rewarding claims role within a supportive team environment, please submit your application today. Contact Expert: Scott Norton-Ashley, Senior Regional Consultant on or Email:

Job title: Construction Account Handler Salary: £35,000 - £45,000 Location: Essex. Hybrid - (3 days per week in office) PURPOSE OF ROLE To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment. RESPONSIBILITIES Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals. Process new business, mid-term adjustments, cancellations, and endorsements efficiently. Maintain accurate client records and documentation using the Acturis system. Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover. Support risk management advice and ensure compliance with regulatory requirements. Contribute to client retention through proactive service and relationship management. Assist with claims notifications and coordination where required. DAY-TO-DAY Reviewing and updating client policies on Acturis. Responding to client emails and calls regarding coverage, premiums, or alterations. Preparing renewal submissions and negotiating terms with insurers. Handling administrative tasks such as document preparation, data entry, and filing. Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes. EXPERIENCE Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience. Strong client management background with a focus on administrative processing and service delivery. Knowledge of the construction/commercial sector and associated risks (essential). Experience using the Acturis insurance broking system (highly desirable). Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers' liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks. SKILLS Excellent organisational and administrative skills with high attention to detail. Strong communication and interpersonal abilities for client-facing interactions. Proficient in Microsoft Office and insurance systems (Acturis experience preferred). Ability to prioritise workload in a busy environment. Proactive, customer-focused mindset with problem-solving capabilities. Knowledge of FCA regulatory standards and insurance principles. If you have the relevant experience or know someone that does, please contact Glenn Youens on or email

Claims Handler Job Market - Insurance Claims Claims Handler - About the role Do you have insurance claims handling experience? Are you looking for a role offering some work from home flexibility? My client have an exciting opportunity for an experienced Claims Handler to join their Claims Specialty Team. This role is very customer focussed, requiring you to provide an excellent claims service to clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI. Claims Handler / Senior Claims Handler - Key duties You will be managing claims from across different products, such as property & liability and motor, ensuring service standards are met and/or exceeded Keep an efficient diary system for all claims, ensuring claims are chased as required Develop and maintain a full understanding of Acturis Provide the broking department and clients with claims information and reports as required Produce claims MI/claims reports when require Claims Handler - Key requirements Robust HNW, property, and liability insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures Robust experience in managing claims (property, casualty and/or motor trade) ideally a caseload in the region of 250 files, and Cert CII is desirable but not essential for this role. A solid understanding of the insurance market, policy terms, coverage and claims procedures. Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook Cert CII, or working towards this or similar,

Subsidence Desk TechnicianHybrid/ Remote£28,000 - £34,000We're working with a well-established Loss Adjusting business who are looking to strengthen their specialist Subsidence function with the addition of an experienced Desk Technician.This is an opportunity to join a quality-driven Claims Management organisation with a strong reputation across domestic and commercial Property losses, offering genuine long-term development within the Subsidence space alongside full exam and study support.The Role You will play a key part in supporting the Subsidence team with the effective handling and progression of claims from first notification through to resolution. This will involve developing technical knowledge across subsidence losses and applying policy cover in line with insurer philosophy, service levels and internal standards.Daily responsibilities will include: Supporting the Subsidence team and wider operational divisions Undertaking triage calls to determine validity of subsidence claims Identifying whether site investigations are required at point of visit Preparing reports within agreed SLA's Maintaining strong communication with both internal stakeholders and external parties Processing and proactively progressing claims in line with client requirements Reviewing, amending and updating claims on internal systems Responding effectively to changing client and business demands About You We're keen to speak with individuals who have experience within a similar technical claims or subsidence environment and are confident handling challenging or sensitive conversations.You will ideally have: Previous experience within Property or Subsidence Claims Cert CII, Cert CILA, BDMA or working towards Strong written and verbal communication skills Excellent customer service capability Good technical and problem-solving ability Strong administrative skills including Microsoft Office The ability to manage your own workload with minimal supervision High attention to detail and a quality-driven approach Confidence to be assertive and persistent where required What's on Offer Discretionary company bonus Hybrid working following probation 25 days annual leave rising to 30 with service Additional day off for your birthday 5% contributory pension Private healthcare Death in Service Enhanced family leave and sick pay Electric Vehicle scheme Cycle to Work scheme 24/7 GP access Holiday purchase scheme Career development and progression opportunities

About Us: We are a leading National Home Improvement Company, recognised for our range of trusted brands. We specialise in delivering high-quality services across the country and are now looking for a skilled Insurance Claims Handler to join our growing team. If you have a keen eye for detail and a passion for customer service, this could be the perfect opportunity for you. Key Responsibilities: Assess Claims: Process and evaluate insurance claims related to home improvement projects, ensuring each claim is valid and in line with policy coverage. Investigate Claims: Conduct thorough investigations by reviewing documents, gathering evidence, and working with contractors or external experts to assess damages. Negotiate Settlements: Handle negotiations with policyholders and third parties, ensuring fair and timely resolutions. Authorise Payments: Approve claims payments based on assessments and company policies. Customer Communication: Provide clear, consistent updates to policyholders, offering support throughout the claims process. Documentation Management: Ensure all necessary documentation, such as repair estimates, photos, and reports, are properly collected and verified. Fraud Detection: Identify and escalate any potential fraudulent claims. Complaint Resolution: Address any disputes or appeals, ensuring issues are resolved professionally and in a timely manner. What We're Looking For: Experience: Previous experience in insurance claims handling, particularly within home improvement, property, or construction sectors. Skills: Strong attention to detail, analytical thinking, and the ability to manage multiple claims efficiently. Communication: Excellent verbal and written communication skills for handling claims and liaising with contractors and customers. Problem-Solving: A proactive approach to resolving claims and ensuring positive outcomes. Customer Service: A customer-focused attitude with the ability to manage sensitive claims with empathy and professionalism. What we Offer: Competitive salary Pension - with the option to potentially save on tax and National Insurance with our salary sacrifice scheme. 31 days holiday, increasing with service, plus an additional paid day for your birthday! Paid time off annually to volunteer Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders Heavily discounted employee purchase scheme on all products Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

An established and growing independent commercial insurance broker in London is looking to appoint an experienced Senior Claims Handler to join their expanding team. This is a key role within the business, acting as a trusted advisor to clients and a technical referral point internally. You'll play a vital part in delivering a high-quality, proactive claims service that strengthens long-term client relationships. The Role: As Senior Claims Handler, you'll manage a varied portfolio of commercial claims from first notification through to final settlement, ensuring clients are supported throughout the entire claims journey. You'll be responsible for: Handling complex commercial claims across Property, Liability, Motor Fleet and other SME/mid-market risks Acting as the primary point of contact for clients during the claims process Liaising with insurers, loss adjusters, solicitors and third parties Challenging insurers where appropriate to achieve fair and timely settlements Providing technical guidance and mentoring to junior team members Identifying trends and feeding back to Account Executives to support risk management discussions Ensuring compliance with FCA requirements and internal procedures The Person: You'll be an experienced commercial claims professional who understands the broker environment and the importance of client advocacy. We're looking for: Proven experience handling commercial insurance claims within a broker or insurer Strong technical knowledge across multiple commercial classes Confidence negotiating with insurers and managing complex claims Excellent communication and relationship-building skills A client-focused, solutions-driven mindset Cert CII or progress toward professional qualifications would be advantageous. Why Join? Salary up to £40,000 depending on experience Hybrid working model (London office + home) Supportive and collaborative culture Clear progression opportunities within a growing brokerage Exposure to a varied and interesting client portfolio If you're looking to join a respected commercial broker where you can genuinely add value and take ownership of your work, we'd love to speak with you. To apply for this role, please forward your CV in confidence. If you do not hear from us within 7days unfortunately your application has been unsuccessful.