Analytics Manager London, Hybrid Up to £90,000 + bonus This is a great opportunity to step into a visible Analytics Manager role where you will shape data-driven solutions for major financial services clients. You will lead a small team, own client relationships, and turn complex property and mortgage data into actionable insight that directly influences products and commercial decisions. The Company They are a specialist data and analytics business that supports banks, lenders, and financial services organisations with property, mortgage, and credit risk insight. Their products and analytics help clients make faster, smarter lending decisions using robust data and advanced modelling. You will join a collaborative analytics team that partners closely with product and commercial colleagues. The culture is dynamic, supportive, and geared towards innovation and continuous improvement. The Role As Analytics Manager, you will: Lead and mentor a team of analysts, managing day-to-day delivery and supporting their development. Own the delivery of analytics solutions for financial services clients, with a particular focus on property and mortgage data. Work directly with clients to understand their challenges and translate these into data-driven solutions. Present analytical insight to senior stakeholders, clearly explaining complex concepts to technical and non-technical audiences. Partner with product and commercial teams to shape new features and propositions using data. Support pre-sales activity by exploring client data, scoping solutions, and demonstrating the value of analytics. Proactively identify trends, risks, and opportunities in client and market data to inform product and strategy. Your Skills And Experience You will be a strong fit if you have: Solid commercial experience in analytics within financial services, mortgages, credit risk, or a closely related area. Proven experience leading or mentoring analysts, with the ability to manage delivery across multiple projects. Strong technical skills in Excel and SQL, with working knowledge of Python for analysis and modelling. A data storytelling mindset, able to turn complex analysis into clear, actionable insight for clients. Experience working with or alongside banks, mortgage lenders, or credit decisioning teams. A highly numerate, analytical approach with a creative, problem-solving mindset. Strong stakeholder skills, with confidence presenting to senior, technical and non-technical audiences. An interest in property, housing, and mortgage markets. What They Offer Base salary up to £90,000, plus bonus and competitive benefits. Hybrid working, with 2 days per week in the London office and set team time together on Tuesdays. The chance to lead a high-impact analytics function with direct exposure to senior stakeholders and major financial institutions. Clear progression opportunities as the analytics and product functions continue to grow. A collaborative environment where new ideas, curiosity, and innovation are encouraged. How To Apply If you are an Analytics Manager, or a senior analyst ready to step up, and you are excited by the blend of client-facing work, team leadership, and hands-on analytics in London, apply with your CV to find out more.
Mar 18, 2026
Full time
Analytics Manager London, Hybrid Up to £90,000 + bonus This is a great opportunity to step into a visible Analytics Manager role where you will shape data-driven solutions for major financial services clients. You will lead a small team, own client relationships, and turn complex property and mortgage data into actionable insight that directly influences products and commercial decisions. The Company They are a specialist data and analytics business that supports banks, lenders, and financial services organisations with property, mortgage, and credit risk insight. Their products and analytics help clients make faster, smarter lending decisions using robust data and advanced modelling. You will join a collaborative analytics team that partners closely with product and commercial colleagues. The culture is dynamic, supportive, and geared towards innovation and continuous improvement. The Role As Analytics Manager, you will: Lead and mentor a team of analysts, managing day-to-day delivery and supporting their development. Own the delivery of analytics solutions for financial services clients, with a particular focus on property and mortgage data. Work directly with clients to understand their challenges and translate these into data-driven solutions. Present analytical insight to senior stakeholders, clearly explaining complex concepts to technical and non-technical audiences. Partner with product and commercial teams to shape new features and propositions using data. Support pre-sales activity by exploring client data, scoping solutions, and demonstrating the value of analytics. Proactively identify trends, risks, and opportunities in client and market data to inform product and strategy. Your Skills And Experience You will be a strong fit if you have: Solid commercial experience in analytics within financial services, mortgages, credit risk, or a closely related area. Proven experience leading or mentoring analysts, with the ability to manage delivery across multiple projects. Strong technical skills in Excel and SQL, with working knowledge of Python for analysis and modelling. A data storytelling mindset, able to turn complex analysis into clear, actionable insight for clients. Experience working with or alongside banks, mortgage lenders, or credit decisioning teams. A highly numerate, analytical approach with a creative, problem-solving mindset. Strong stakeholder skills, with confidence presenting to senior, technical and non-technical audiences. An interest in property, housing, and mortgage markets. What They Offer Base salary up to £90,000, plus bonus and competitive benefits. Hybrid working, with 2 days per week in the London office and set team time together on Tuesdays. The chance to lead a high-impact analytics function with direct exposure to senior stakeholders and major financial institutions. Clear progression opportunities as the analytics and product functions continue to grow. A collaborative environment where new ideas, curiosity, and innovation are encouraged. How To Apply If you are an Analytics Manager, or a senior analyst ready to step up, and you are excited by the blend of client-facing work, team leadership, and hands-on analytics in London, apply with your CV to find out more.
Business Analyst (Technical) - Engineering Enablement | Public Sector | Leeds or Newcastle | [Rate £565 PD ) (Inside IR35) Futureheads are partnering with a leading digital consultancy to find an experienced Technical Business Analyst to join a newly formed engineering enablement team. This is a hands-on, technically demanding role working at the heart of a major software delivery organisation, Embedded alongside software engineers, architects, and DevOps teams to help identify, build, and document the shared capabilities and technical enablers that underpin feature delivery. This is not a traditional BA role. You will be working on engineering requirements - shaping the platforms, services, and technical components that delivery teams depend on. Your primary stakeholders are lead engineers, and you will need to be credible, curious, and confident enough to push back when needed. What you will be doing Facilitating technical discussions to drive the right design solutions, working alongside an engineering strategy team on shared capabilities and technical enablers Analysing complex business and technical processes, applying lean thinking to identify opportunities, benefits, and risks Eliciting stakeholder and user needs, mapping and validating requirements, and ensuring solutions are reflective of those needs Scoping and writing technical user stories that meet the definition of ready, providing ongoing clarification through development and testing Supporting high quality evaluations of ideas and proof of concept activity, including ideation, discovery, scoping, success factors, risks, assumptions, proposals, and value realisation plans Engaging a wide range of technical stakeholders - primarily Product Managers, DevOps, software engineers, data engineers, architects, and security - to establish requirements and priorities Working closely with technical team members to ensure shared understanding of requirements for implementation Assimilating technical requirements quickly and challenging effectively while building strong working relationships in both one-to-one and group settings Supporting multiple strands of work across contexts, identifying and helping build services that span delivery teams About you Recent, applied experience working within a software development domain - you understand how engineering teams work and can push back credibly Proven track record of providing authoritative guidance and steering delivery under broad direction, with accountability for significant outcomes across multiple technical workstreams (SFIA Level 5) Strong technical background with hands-on understanding of software development practices, QA, and testing approaches Ability to write engineering-focused user stories and requirements, enabling technical platforms and supporting behind-the-scenes engineering work Skilled at discovery and problem framing, with experience supporting ideation, proof of concept, and capability assessments Confident engaging lead engineers as your primary customers - not end users - and able to build credibility quickly in a technical environment Comfortable working across multiple teams and technical contexts simultaneously, identifying patterns and building shared services Strong analytical thinking with the ability to apply lean principles to optimise value in complex technical processes Additional Context This is a new team. Initial roles include a Tech Architect, Delivery Manager, and this BA position, with engineers to follow. Stakeholders are engaged and ready - delivery is expected to begin promptly. You will need to hit the ground running. Note: Experience with Power Platform or low/no-code tools for office automation does not meet the software development requirement for this role. Candidates must demonstrate recent, applied software engineering domain experience.
Mar 18, 2026
Contractor
Business Analyst (Technical) - Engineering Enablement | Public Sector | Leeds or Newcastle | [Rate £565 PD ) (Inside IR35) Futureheads are partnering with a leading digital consultancy to find an experienced Technical Business Analyst to join a newly formed engineering enablement team. This is a hands-on, technically demanding role working at the heart of a major software delivery organisation, Embedded alongside software engineers, architects, and DevOps teams to help identify, build, and document the shared capabilities and technical enablers that underpin feature delivery. This is not a traditional BA role. You will be working on engineering requirements - shaping the platforms, services, and technical components that delivery teams depend on. Your primary stakeholders are lead engineers, and you will need to be credible, curious, and confident enough to push back when needed. What you will be doing Facilitating technical discussions to drive the right design solutions, working alongside an engineering strategy team on shared capabilities and technical enablers Analysing complex business and technical processes, applying lean thinking to identify opportunities, benefits, and risks Eliciting stakeholder and user needs, mapping and validating requirements, and ensuring solutions are reflective of those needs Scoping and writing technical user stories that meet the definition of ready, providing ongoing clarification through development and testing Supporting high quality evaluations of ideas and proof of concept activity, including ideation, discovery, scoping, success factors, risks, assumptions, proposals, and value realisation plans Engaging a wide range of technical stakeholders - primarily Product Managers, DevOps, software engineers, data engineers, architects, and security - to establish requirements and priorities Working closely with technical team members to ensure shared understanding of requirements for implementation Assimilating technical requirements quickly and challenging effectively while building strong working relationships in both one-to-one and group settings Supporting multiple strands of work across contexts, identifying and helping build services that span delivery teams About you Recent, applied experience working within a software development domain - you understand how engineering teams work and can push back credibly Proven track record of providing authoritative guidance and steering delivery under broad direction, with accountability for significant outcomes across multiple technical workstreams (SFIA Level 5) Strong technical background with hands-on understanding of software development practices, QA, and testing approaches Ability to write engineering-focused user stories and requirements, enabling technical platforms and supporting behind-the-scenes engineering work Skilled at discovery and problem framing, with experience supporting ideation, proof of concept, and capability assessments Confident engaging lead engineers as your primary customers - not end users - and able to build credibility quickly in a technical environment Comfortable working across multiple teams and technical contexts simultaneously, identifying patterns and building shared services Strong analytical thinking with the ability to apply lean principles to optimise value in complex technical processes Additional Context This is a new team. Initial roles include a Tech Architect, Delivery Manager, and this BA position, with engineers to follow. Stakeholders are engaged and ready - delivery is expected to begin promptly. You will need to hit the ground running. Note: Experience with Power Platform or low/no-code tools for office automation does not meet the software development requirement for this role. Candidates must demonstrate recent, applied software engineering domain experience.
Guidewire Delivery Director, Integration , ClaimCenter, BillingCenter, PolicyCenter, The Guidewire Delivery Director position requires an experienced professional with an established track record in the Insurance sector, including the directing of complex programme portfolios. The focus will be on complex multi-year programmes implementing Guidewire Core platforms, with a preference for expertise in Guidewire Cloud versions. You will leverage your extensive knowledge of core Guidewire applications, such as ClaimCenter, PolicyCenter, and BillingCenter, to lead and manage essential projects within the insurance sector. What Your Day Will Look Like Program Leadership: Oversee end-to-end delivery of Guidewire products like PolicyCenter, BillingCenter, and ClaimCenter. Client Engagement: Act as the primary point of contact for clients, ensuring alignment between business goals and technical solutions. Team Management: Lead cross-functional teams including developers, analysts, and project managers across multiple geographies. Strategic Planning: Translate client needs into actionable delivery plans, ensuring on-time and on-budget execution. This Role Is For You If Deep understanding of the insurance industry, especially P&C. Proven experience with Guidewire platforms and integrations. Strong leadership, communication, and stakeholder management skills. Demonstrates proven expertise and success in managing projects related to and/or leveraging one or more of the following areas related to systems configurations within the Insurance industry: Ability to develop and implement Application Maintenance and Support solutions for Insurance Industry clients using the Guidewire application. Ability to act as a trusted advisor to build and maintain strong client relationships and improve customer relations through effective communication and commitment management. Demonstrable ability to manage large client, vendor, and offshore teams, ensuring alignment with project goals and timelines. Implementation of Agile SCRUM & SAFe methodologies to enhance project delivery across all phases. Guidewire Delivery Director, Integration, ClaimCenter, BillingCenter, PolicyCenter, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Mar 18, 2026
Full time
Guidewire Delivery Director, Integration , ClaimCenter, BillingCenter, PolicyCenter, The Guidewire Delivery Director position requires an experienced professional with an established track record in the Insurance sector, including the directing of complex programme portfolios. The focus will be on complex multi-year programmes implementing Guidewire Core platforms, with a preference for expertise in Guidewire Cloud versions. You will leverage your extensive knowledge of core Guidewire applications, such as ClaimCenter, PolicyCenter, and BillingCenter, to lead and manage essential projects within the insurance sector. What Your Day Will Look Like Program Leadership: Oversee end-to-end delivery of Guidewire products like PolicyCenter, BillingCenter, and ClaimCenter. Client Engagement: Act as the primary point of contact for clients, ensuring alignment between business goals and technical solutions. Team Management: Lead cross-functional teams including developers, analysts, and project managers across multiple geographies. Strategic Planning: Translate client needs into actionable delivery plans, ensuring on-time and on-budget execution. This Role Is For You If Deep understanding of the insurance industry, especially P&C. Proven experience with Guidewire platforms and integrations. Strong leadership, communication, and stakeholder management skills. Demonstrates proven expertise and success in managing projects related to and/or leveraging one or more of the following areas related to systems configurations within the Insurance industry: Ability to develop and implement Application Maintenance and Support solutions for Insurance Industry clients using the Guidewire application. Ability to act as a trusted advisor to build and maintain strong client relationships and improve customer relations through effective communication and commitment management. Demonstrable ability to manage large client, vendor, and offshore teams, ensuring alignment with project goals and timelines. Implementation of Agile SCRUM & SAFe methodologies to enhance project delivery across all phases. Guidewire Delivery Director, Integration, ClaimCenter, BillingCenter, PolicyCenter, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Please see below essential experience, as these roles are very data based please do not apply if you do not possess as a minimum very strong Excel Skills including Pivot table, filters, sorting, lookups, control totals, IF and nested IF statements. 1. Pensions Implementation Analyst - Scheme Benefits 30-35k Lead client implementation projects Implement the products and services on our technology platforms Manage system configuration activities and quality Deliver tools to allow successful calculation automation and data migration Identify, troubleshoot and resolve client queries and issues Support Project Managers and Implementation Consultants through the efficient delivery of project tasks Essential Experience Strong DB Pensions experience Can draft an excel calculator with basic formula Demonstrate the ability to use filters, sorting, lookups, control totals, IF and nested IF statements and formatting of cells to specific guidelines Can validate data with good data accuracy 2. Implementation Consultant Level 2 Configuration- 35-40k Gather and interpret client requirements and processes, and translate these into system solutions Manage system configuration activities and quality Deliver calculation automation Risk and issue identification and mitigation Lead client implementation projects Facilitate internal and external system training, and provide appropriate documentation Troubleshoot and resolve client queries and issues Essential Experience Strong DB Pensions experience Can draft an automated excel calculator with basic formula Demonstrate the ability to use filters, sorting, pivot tables (rows, columns, grouping, filters and totalling), lookups, control totals, IF and nested IF statements and formatting of cells to specific guidelines Describe the use of mixing range types on graphs to enable Supply and Demand to be represented graphically as Red, Amber or Green Able to manipulate data with exceptional data accuracy Can parse and import data/text files and use data validation Can create and run macros 3. Implementation Consultant Level 3 - Scheme Benefits - 40-47k Deputise for the Implementation Manager and act as an escalation point Review, interpret and identify project and process impacts as a result of changes to Pension legislation and technical guidance Lead client implementation projects Gather and interpret client requirements and processes, and translate these into system solutions Deliver tools to allow successful calculation automation and data migration Risk and issue identification and mitigation Facilitate internal and external system training, and provide appropriate documentation Identify, troubleshoot and resolve client queries and issues Essential Experience Can draft an excel calculator with basic formula Describe the use of mixing range types on graphs to enable Supply and Demand to be represented graphically as Red, Amber or Green Demonstrate the ability to use filters, sorting, lookups, control totals, IF and nested IF statements and formatting of cells to specific guidelines Can validate data with good exceptional accuracy Experience of handling sensitive client data Understanding GDPR and its role in this sector Follow all Information Security and GDPR policies and guidelines If you are also aware of any friends or colleagues currently working within the industry who are looking for a change within their career, please pass on our contact details and we will endeavour to assist with their search. Profile Search and Selection are a specialist Pensions recruitment agency with opportunities nationwide - Please feel free to contact us direct should you wish to discuss any further vacancies
Mar 18, 2026
Full time
Please see below essential experience, as these roles are very data based please do not apply if you do not possess as a minimum very strong Excel Skills including Pivot table, filters, sorting, lookups, control totals, IF and nested IF statements. 1. Pensions Implementation Analyst - Scheme Benefits 30-35k Lead client implementation projects Implement the products and services on our technology platforms Manage system configuration activities and quality Deliver tools to allow successful calculation automation and data migration Identify, troubleshoot and resolve client queries and issues Support Project Managers and Implementation Consultants through the efficient delivery of project tasks Essential Experience Strong DB Pensions experience Can draft an excel calculator with basic formula Demonstrate the ability to use filters, sorting, lookups, control totals, IF and nested IF statements and formatting of cells to specific guidelines Can validate data with good data accuracy 2. Implementation Consultant Level 2 Configuration- 35-40k Gather and interpret client requirements and processes, and translate these into system solutions Manage system configuration activities and quality Deliver calculation automation Risk and issue identification and mitigation Lead client implementation projects Facilitate internal and external system training, and provide appropriate documentation Troubleshoot and resolve client queries and issues Essential Experience Strong DB Pensions experience Can draft an automated excel calculator with basic formula Demonstrate the ability to use filters, sorting, pivot tables (rows, columns, grouping, filters and totalling), lookups, control totals, IF and nested IF statements and formatting of cells to specific guidelines Describe the use of mixing range types on graphs to enable Supply and Demand to be represented graphically as Red, Amber or Green Able to manipulate data with exceptional data accuracy Can parse and import data/text files and use data validation Can create and run macros 3. Implementation Consultant Level 3 - Scheme Benefits - 40-47k Deputise for the Implementation Manager and act as an escalation point Review, interpret and identify project and process impacts as a result of changes to Pension legislation and technical guidance Lead client implementation projects Gather and interpret client requirements and processes, and translate these into system solutions Deliver tools to allow successful calculation automation and data migration Risk and issue identification and mitigation Facilitate internal and external system training, and provide appropriate documentation Identify, troubleshoot and resolve client queries and issues Essential Experience Can draft an excel calculator with basic formula Describe the use of mixing range types on graphs to enable Supply and Demand to be represented graphically as Red, Amber or Green Demonstrate the ability to use filters, sorting, lookups, control totals, IF and nested IF statements and formatting of cells to specific guidelines Can validate data with good exceptional accuracy Experience of handling sensitive client data Understanding GDPR and its role in this sector Follow all Information Security and GDPR policies and guidelines If you are also aware of any friends or colleagues currently working within the industry who are looking for a change within their career, please pass on our contact details and we will endeavour to assist with their search. Profile Search and Selection are a specialist Pensions recruitment agency with opportunities nationwide - Please feel free to contact us direct should you wish to discuss any further vacancies
Senior Salesforce Developer - Contract (6-12 Months) Location: Central London (Hybrid - 3 days onsite, London) Contract: initial 6-12 Month Contract Our client is seeking an experienced Senior Salesforce Developer to support the ongoing enhancement and evolution of established Salesforce platforms. This role will focus on building and improving solutions already live on Salesforce Financial Services Cloud and Service Cloud , working within a dedicated workstream running alongside a major Salesforce programme. The successful candidate will take a lead role in development delivery while collaborating closely with technical leadership and cross-functional teams. Key Responsibilities Lead Salesforce development across an established platform environment Enhance and extend existing Salesforce capabilities with new features and improvements Design and deliver scalable, high-quality Salesforce solutions Work closely with Technical Leads, Product Owners, Business Analysts, and Functional Consultants Support the development of standards, frameworks, and best practices within the Salesforce environment Take ownership of work from discovery through to delivery Contribute to the continuous improvement of Salesforce solutions already in production Key Requirements Strong experience working as a Senior Salesforce Developer Hands-on experience with Salesforce Financial Services Cloud and Service Cloud Proven ability to lead development workstreams and deliver complex Salesforce solutions Strong experience with Salesforce platform development, configuration, and automation Experience collaborating with cross-functional delivery teams in agile environments Salesforce certifications required Strong communication and problem-solving skills Ideally experience within luxury retail or wealth management environments 3 days a week on-site in london.
Mar 17, 2026
Contractor
Senior Salesforce Developer - Contract (6-12 Months) Location: Central London (Hybrid - 3 days onsite, London) Contract: initial 6-12 Month Contract Our client is seeking an experienced Senior Salesforce Developer to support the ongoing enhancement and evolution of established Salesforce platforms. This role will focus on building and improving solutions already live on Salesforce Financial Services Cloud and Service Cloud , working within a dedicated workstream running alongside a major Salesforce programme. The successful candidate will take a lead role in development delivery while collaborating closely with technical leadership and cross-functional teams. Key Responsibilities Lead Salesforce development across an established platform environment Enhance and extend existing Salesforce capabilities with new features and improvements Design and deliver scalable, high-quality Salesforce solutions Work closely with Technical Leads, Product Owners, Business Analysts, and Functional Consultants Support the development of standards, frameworks, and best practices within the Salesforce environment Take ownership of work from discovery through to delivery Contribute to the continuous improvement of Salesforce solutions already in production Key Requirements Strong experience working as a Senior Salesforce Developer Hands-on experience with Salesforce Financial Services Cloud and Service Cloud Proven ability to lead development workstreams and deliver complex Salesforce solutions Strong experience with Salesforce platform development, configuration, and automation Experience collaborating with cross-functional delivery teams in agile environments Salesforce certifications required Strong communication and problem-solving skills Ideally experience within luxury retail or wealth management environments 3 days a week on-site in london.
Pricing Analyst London, Hybrid Up to £80,000 This is an excellent opportunity to join a growing, data-led organisation where pricing is core to commercial performance. You will take ownership of pricing analytics across buying and selling, influence strategy, and work closely with senior stakeholders in a fast-paced environment. The Company We are a large, international eCommerce business operating across multiple markets with a strong focus on sustainability and digital innovation. Data sits at the centre of our decision-making, and we are scaling their analytics capabilities as they continue to grow. You will join a collaborative team that partners closely with commercial, product, operations and technology functions to optimise performance. The Role Lead analysis across buying and selling to shape pricing strategy and identify performance drivers. Build and maintain dashboards, reporting and metrics relied upon across the organisation. Run deep-dives, simulations and pricing trials to evaluate impact and support strategic decisions. Validate, manipulate and interrogate large datasets to deliver clear, high-quality insights. Communicate findings to senior and non-technical stakeholders in a clear, commercial way. Automate recurring analytics processes to increase efficiency and analytical maturity. Contribute to cross-functional pricing initiatives and wider analytics projects. Your Skills and Experience Looking for minimum 5 years of experience working with pricing. Strong commercial experience working in Pricing, with ownership of pricing analysis or pricing strategy. Advanced SQL skills and confidence working with large, complex datasets. Experience with BI tools such as Tableau, Power BI or Looker. Proven ability to run experiments or evaluate pricing trials. Strong communication skills, with the ability to translate technical work into actionable insights. A proactive, hands-on approach and confidence operating in a fast-moving environment. Experience with Python or R is beneficial but not essential. What We Offer Salary up to 80000 plus benefits. Hybrid working from their London office. The opportunity to shape pricing decisions in a data-driven, purpose-led organisation. Exposure to senior stakeholders and clear scope to broaden your analytics skill set. How to Apply If this Pricing Analyst role sounds like the right fit for you, please apply with your CV.
Mar 17, 2026
Full time
Pricing Analyst London, Hybrid Up to £80,000 This is an excellent opportunity to join a growing, data-led organisation where pricing is core to commercial performance. You will take ownership of pricing analytics across buying and selling, influence strategy, and work closely with senior stakeholders in a fast-paced environment. The Company We are a large, international eCommerce business operating across multiple markets with a strong focus on sustainability and digital innovation. Data sits at the centre of our decision-making, and we are scaling their analytics capabilities as they continue to grow. You will join a collaborative team that partners closely with commercial, product, operations and technology functions to optimise performance. The Role Lead analysis across buying and selling to shape pricing strategy and identify performance drivers. Build and maintain dashboards, reporting and metrics relied upon across the organisation. Run deep-dives, simulations and pricing trials to evaluate impact and support strategic decisions. Validate, manipulate and interrogate large datasets to deliver clear, high-quality insights. Communicate findings to senior and non-technical stakeholders in a clear, commercial way. Automate recurring analytics processes to increase efficiency and analytical maturity. Contribute to cross-functional pricing initiatives and wider analytics projects. Your Skills and Experience Looking for minimum 5 years of experience working with pricing. Strong commercial experience working in Pricing, with ownership of pricing analysis or pricing strategy. Advanced SQL skills and confidence working with large, complex datasets. Experience with BI tools such as Tableau, Power BI or Looker. Proven ability to run experiments or evaluate pricing trials. Strong communication skills, with the ability to translate technical work into actionable insights. A proactive, hands-on approach and confidence operating in a fast-moving environment. Experience with Python or R is beneficial but not essential. What We Offer Salary up to 80000 plus benefits. Hybrid working from their London office. The opportunity to shape pricing decisions in a data-driven, purpose-led organisation. Exposure to senior stakeholders and clear scope to broaden your analytics skill set. How to Apply If this Pricing Analyst role sounds like the right fit for you, please apply with your CV.
Job Title: Asbestos Project Coordinator Location: Grays, Essex Salary/Benefits: 25k - 31k + Training & Benefits We are recruiting for a switched-on and adaptable Asbestos Project Coordinator, to join a privately-owned Asbestos consultancy. The company is UKAS accredited and provides the full range of asbestos management services, therefore, your role will involve providing support to a range of departments. On a daily basis, you will be managing diary coordination for appointments, processing site documents and representing the company when dealing with client enquiries. Our client is offering competitive salaries and benefits packages. Ideally, you will be based locally to: Grays, Tilbury, Hornchurch, Romford, Ilford, Barking, Basildon, Billericay, Wickford, South Woodham Ferrers, Hockley, South Benfleet, Canvey Island, Southend-on-Sea, Maldon, Burnham-on-Crouch, Chelmsford, Epping, Harlow, Sawbridgeworth, Cheshunt, Dartford, Erith, Gravesend. Experience / Qualifications: Must have experience working as an Administrator / Project Coordinator within a UKAS accredited company It would be preferred to hold the BOHS P402, or RSPH equivalent Good understanding of site responsibilities and technical guidelines Excellent verbal and written communication skills Strong IT proficiency and comfortable using Microsoft Office Suite and ideally TEAMS / TRACKER Able to manage own workload The Role: Being responsible for arranging site appointments for Asbestos Surveyors, Asbestos Analysts and Asbestos Consultants Contacting clients to arrange site access Receiving technical reports and issuing to clients Answering client enquiries in a timely manner Ensuring projects run in line with agreed timescales Inputting data into a company database Ordering uniforms, equipment and materials required Providing general administrative support to members of Management and Directors Acting as the face of the company when liaising with clients, ensuring to maintain high standards Alternative job titles: Asbestos Administrator, Asbestos Coordinator, Asbestos Client Liaison Officer, Asbestos Office Manager. Future Select are the leading market supplier for recruitment in the Asbestos industry; we work with the best clients and candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director Level for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector. We are also interested in anyone with p401/p402/p403/p404/p404 or s301 CCP. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright 2026
Mar 17, 2026
Full time
Job Title: Asbestos Project Coordinator Location: Grays, Essex Salary/Benefits: 25k - 31k + Training & Benefits We are recruiting for a switched-on and adaptable Asbestos Project Coordinator, to join a privately-owned Asbestos consultancy. The company is UKAS accredited and provides the full range of asbestos management services, therefore, your role will involve providing support to a range of departments. On a daily basis, you will be managing diary coordination for appointments, processing site documents and representing the company when dealing with client enquiries. Our client is offering competitive salaries and benefits packages. Ideally, you will be based locally to: Grays, Tilbury, Hornchurch, Romford, Ilford, Barking, Basildon, Billericay, Wickford, South Woodham Ferrers, Hockley, South Benfleet, Canvey Island, Southend-on-Sea, Maldon, Burnham-on-Crouch, Chelmsford, Epping, Harlow, Sawbridgeworth, Cheshunt, Dartford, Erith, Gravesend. Experience / Qualifications: Must have experience working as an Administrator / Project Coordinator within a UKAS accredited company It would be preferred to hold the BOHS P402, or RSPH equivalent Good understanding of site responsibilities and technical guidelines Excellent verbal and written communication skills Strong IT proficiency and comfortable using Microsoft Office Suite and ideally TEAMS / TRACKER Able to manage own workload The Role: Being responsible for arranging site appointments for Asbestos Surveyors, Asbestos Analysts and Asbestos Consultants Contacting clients to arrange site access Receiving technical reports and issuing to clients Answering client enquiries in a timely manner Ensuring projects run in line with agreed timescales Inputting data into a company database Ordering uniforms, equipment and materials required Providing general administrative support to members of Management and Directors Acting as the face of the company when liaising with clients, ensuring to maintain high standards Alternative job titles: Asbestos Administrator, Asbestos Coordinator, Asbestos Client Liaison Officer, Asbestos Office Manager. Future Select are the leading market supplier for recruitment in the Asbestos industry; we work with the best clients and candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director Level for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector. We are also interested in anyone with p401/p402/p403/p404/p404 or s301 CCP. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright 2026
My leading Banking client are looking for a talented and motivated individual to support their Trade and Transaction Reporting team. You'll be a key person in ensuring regulatory compliance across multiple offices, focusing on SFTR, MiFID II, or EMIR. This is a newly formed role working for a growing Bank, in a high performing team. A fantastic opportunity! The following skills/experience is essential: Proven experience in a Technical Analyst/Business Analyst position previously. Strong Regulatory experience (SFTR, MiFIR, MiFID II, EMIR). Experience across Derivatives, Equities, Fixed Income. Strong Financial Services background Excellent communication skills Salary: Up to £100,000 + bonus + package Level: Assistant Vice President (AVP) Location: London (good work from home options available) If you are interested in this SFTR Technical Lead position and meet the above requirements please apply immediately.
Mar 17, 2026
Full time
My leading Banking client are looking for a talented and motivated individual to support their Trade and Transaction Reporting team. You'll be a key person in ensuring regulatory compliance across multiple offices, focusing on SFTR, MiFID II, or EMIR. This is a newly formed role working for a growing Bank, in a high performing team. A fantastic opportunity! The following skills/experience is essential: Proven experience in a Technical Analyst/Business Analyst position previously. Strong Regulatory experience (SFTR, MiFIR, MiFID II, EMIR). Experience across Derivatives, Equities, Fixed Income. Strong Financial Services background Excellent communication skills Salary: Up to £100,000 + bonus + package Level: Assistant Vice President (AVP) Location: London (good work from home options available) If you are interested in this SFTR Technical Lead position and meet the above requirements please apply immediately.
Project Manager Water Efficiency Aqualogic (WC) Ltd Location: South West ideal location Bristol/Bath/Exeter with UK-wide travel and flexible working Contract Type: Full-time, Permanent Salary: £35,000 - 40,000 (depending on experience) + company car, performance related bonus, health cash plan Join a National Leader in Water Efficiency and Demand Management Aqualogic are the UK leaders in Water Efficiency and demand management, providing services to many of the major water utility companies and their customers, as well as an impressive cross sector customer portfolio. Our services cross over all aspects of water demand management offering complimentary and beneficial services to our clients and end customers alike. We are now recruiting a Project Manager based in the South West to join our expanding Water Efficiency team. We carry out domestic and non-domestic audits of the water supply, making recommendations to improve the efficiency and cost effectiveness of water usage, including installing water efficient products. This is a fantastic opportunity for someone with a solid understanding of plumbing and water systems to join our growing team. As Project Manager, you ll lead the delivery of water efficiency and field-based projects, ensuring they run smoothly, profitably, and to the highest standards of customer service. You ll manage delivery teams, coordinate with clients and planners, and work closely with a dedicated Data Analyst who will manage reporting through MS Power BI. This is a hands-on leadership role where you ll be expected to balance people management, project oversight, and client engagement while contributing to the wider success of Aqualogic. Key Responsibilities Lead the delivery of water efficiency and plumbing projects, ensuring they meet time, budget, and quality specifications. Act as the main stakeholder contact, managing contracts and providing regular updates on KPIs, productivity, and quality. Recruit, train, and support delivery teams, overseeing performance, wellbeing, and welfare. Coordinate planning and scheduling with internal teams, including Customer Planning and Data Analysts, to ensure smooth operations. Ensure accurate reporting and data insights through collaboration with Data Analysts and use of tools like MS Power BI. Maintain compliance and drive innovation, supporting internal process improvements, technology rollouts, and contributing to company-wide initiatives. What We re Looking For Good working knowledge of water efficiency, plumbing and water systems Full UK driving licence. Experience working in or with a water company or contractor. Excellent organisational, leadership, and communication skills. Strong IT literacy confident with MS 365; understanding of data reporting (Power BI desirable). Customer-focused approach with the ability to engage and influence stakeholders Why Join Aqualogic? Work with a nationally respected team driving sustainability and innovation. Be part of a company that values education, engagement, and continuous improvement. Enjoy a supportive culture with opportunities for professional growth. Join a supportive management team with a 96% customer satisfaction rating across our programmes. Ready to make a difference? If you re ready to combine your project management expertise with technical knowledge to help deliver innovative water efficiency programmes, apply today and join our journey to water sustainability. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Mar 17, 2026
Full time
Project Manager Water Efficiency Aqualogic (WC) Ltd Location: South West ideal location Bristol/Bath/Exeter with UK-wide travel and flexible working Contract Type: Full-time, Permanent Salary: £35,000 - 40,000 (depending on experience) + company car, performance related bonus, health cash plan Join a National Leader in Water Efficiency and Demand Management Aqualogic are the UK leaders in Water Efficiency and demand management, providing services to many of the major water utility companies and their customers, as well as an impressive cross sector customer portfolio. Our services cross over all aspects of water demand management offering complimentary and beneficial services to our clients and end customers alike. We are now recruiting a Project Manager based in the South West to join our expanding Water Efficiency team. We carry out domestic and non-domestic audits of the water supply, making recommendations to improve the efficiency and cost effectiveness of water usage, including installing water efficient products. This is a fantastic opportunity for someone with a solid understanding of plumbing and water systems to join our growing team. As Project Manager, you ll lead the delivery of water efficiency and field-based projects, ensuring they run smoothly, profitably, and to the highest standards of customer service. You ll manage delivery teams, coordinate with clients and planners, and work closely with a dedicated Data Analyst who will manage reporting through MS Power BI. This is a hands-on leadership role where you ll be expected to balance people management, project oversight, and client engagement while contributing to the wider success of Aqualogic. Key Responsibilities Lead the delivery of water efficiency and plumbing projects, ensuring they meet time, budget, and quality specifications. Act as the main stakeholder contact, managing contracts and providing regular updates on KPIs, productivity, and quality. Recruit, train, and support delivery teams, overseeing performance, wellbeing, and welfare. Coordinate planning and scheduling with internal teams, including Customer Planning and Data Analysts, to ensure smooth operations. Ensure accurate reporting and data insights through collaboration with Data Analysts and use of tools like MS Power BI. Maintain compliance and drive innovation, supporting internal process improvements, technology rollouts, and contributing to company-wide initiatives. What We re Looking For Good working knowledge of water efficiency, plumbing and water systems Full UK driving licence. Experience working in or with a water company or contractor. Excellent organisational, leadership, and communication skills. Strong IT literacy confident with MS 365; understanding of data reporting (Power BI desirable). Customer-focused approach with the ability to engage and influence stakeholders Why Join Aqualogic? Work with a nationally respected team driving sustainability and innovation. Be part of a company that values education, engagement, and continuous improvement. Enjoy a supportive culture with opportunities for professional growth. Join a supportive management team with a 96% customer satisfaction rating across our programmes. Ready to make a difference? If you re ready to combine your project management expertise with technical knowledge to help deliver innovative water efficiency programmes, apply today and join our journey to water sustainability. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Data Warehouse Developer (Contract) Duration: 10 Months (Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Summary We are seeking an experienced Data Warehouse Developer to support enhancements to the Oracle General Ledger (GL) dataflow, including the onboarding and integration of additional PRISM position data. The role requires strong hands on SQL Server development skills, deep experience with data modelling, transformation logic, and ETL frameworks (SSIS or equivalent), and the ability to work closely with analysts and stakeholders to deliver high quality, audit ready solutions. Key Accountabilities: Build, extend, and optimise data flows relating to Oracle GL and PRISM positions across staging, core, and reporting layers. Design and implement new ETL/ELT transformations to support enriched data requirements. Ensure robust, scalable pipelines that align with existing DW patterns and architectural standards. Design or modify data models to accommodate new PRISM position attributes. Ensure data consistency, referential integrity, and alignment with business rules. Tune SQL queries, optimise ETL performance, and resolve bottlenecks. Add or update validation rules, data quality checkpoints, reconciliations, and monitoring scripts. Support defect analysis and resolution across SIT/UAT cycles. Partner with Finance, Reporting, Risk, and Infrastructure teams to ensure functional and technical alignment. Support production deployments, release planning, and post go live troubleshooting. Produce technical design documents, data mapping artefacts, lineage diagrams, and runbooks. Ensure all development is version controlled and follows bank governance, standards, and SDLC processes. Provide audit ready artefacts including testing evidence, controls documentation, and technical impact assessments. Modify existing data flows to incorporate new PRISM positions without breaking existing processes. Build new transformations, enrichment logic, staging tables, and curated domain layers as required. Produce unit tests, regression tests, and data validation queries. Support SIT and UAT cycles with test data creation, reruns, and defect fixes. Perform reconciliation with Finance and Regulatory outputs to confirm data correctness. Work with DBAs and Operations teams to promote code through environments. Support release weekends or controlled deployment events where needed. Provide root cause analysis for data or pipeline issues. Maintain accurate documentation for mappings, logic, flows, technical designs, and controls. Develop and enhance ETL/ELT pipelines supporting Oracle GL and PRISM data integration. Skills & Experience: Strong expertise in SQL Server (Apply online only , including advanced T SQL. Hands on experience with ETL frameworks, ideally SSIS, including package development, debugging, and optimisation. Solid understanding of data modelling, schema design, indexing, and performance optimisation. Ability to work with complex data structures in Finance or Risk domains. Familiarity with PRISM, GL accounting data flows, or financial system integrations (highly desirable). Proven ability to design and build scalable, automated data pipelines. Experience creating data quality rules, validation checks, and reconciliation logic. Strong understanding of lineage, metadata, and control frameworks. Ability to investigate data discrepancies, trace lineage across multiple layers, and resolve root causes. Familiarity with troubleshooting ETL job failures, performance issues, and scheduling dependencies. Strong communication skills, able to translate complex technical issues to non technical stakeholders. High attention to detail, structured approach to problem solving. Strong Data Warehouse / ETL developer background in banking or financial services. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Mar 17, 2026
Full time
Data Warehouse Developer (Contract) Duration: 10 Months (Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Summary We are seeking an experienced Data Warehouse Developer to support enhancements to the Oracle General Ledger (GL) dataflow, including the onboarding and integration of additional PRISM position data. The role requires strong hands on SQL Server development skills, deep experience with data modelling, transformation logic, and ETL frameworks (SSIS or equivalent), and the ability to work closely with analysts and stakeholders to deliver high quality, audit ready solutions. Key Accountabilities: Build, extend, and optimise data flows relating to Oracle GL and PRISM positions across staging, core, and reporting layers. Design and implement new ETL/ELT transformations to support enriched data requirements. Ensure robust, scalable pipelines that align with existing DW patterns and architectural standards. Design or modify data models to accommodate new PRISM position attributes. Ensure data consistency, referential integrity, and alignment with business rules. Tune SQL queries, optimise ETL performance, and resolve bottlenecks. Add or update validation rules, data quality checkpoints, reconciliations, and monitoring scripts. Support defect analysis and resolution across SIT/UAT cycles. Partner with Finance, Reporting, Risk, and Infrastructure teams to ensure functional and technical alignment. Support production deployments, release planning, and post go live troubleshooting. Produce technical design documents, data mapping artefacts, lineage diagrams, and runbooks. Ensure all development is version controlled and follows bank governance, standards, and SDLC processes. Provide audit ready artefacts including testing evidence, controls documentation, and technical impact assessments. Modify existing data flows to incorporate new PRISM positions without breaking existing processes. Build new transformations, enrichment logic, staging tables, and curated domain layers as required. Produce unit tests, regression tests, and data validation queries. Support SIT and UAT cycles with test data creation, reruns, and defect fixes. Perform reconciliation with Finance and Regulatory outputs to confirm data correctness. Work with DBAs and Operations teams to promote code through environments. Support release weekends or controlled deployment events where needed. Provide root cause analysis for data or pipeline issues. Maintain accurate documentation for mappings, logic, flows, technical designs, and controls. Develop and enhance ETL/ELT pipelines supporting Oracle GL and PRISM data integration. Skills & Experience: Strong expertise in SQL Server (Apply online only , including advanced T SQL. Hands on experience with ETL frameworks, ideally SSIS, including package development, debugging, and optimisation. Solid understanding of data modelling, schema design, indexing, and performance optimisation. Ability to work with complex data structures in Finance or Risk domains. Familiarity with PRISM, GL accounting data flows, or financial system integrations (highly desirable). Proven ability to design and build scalable, automated data pipelines. Experience creating data quality rules, validation checks, and reconciliation logic. Strong understanding of lineage, metadata, and control frameworks. Ability to investigate data discrepancies, trace lineage across multiple layers, and resolve root causes. Familiarity with troubleshooting ETL job failures, performance issues, and scheduling dependencies. Strong communication skills, able to translate complex technical issues to non technical stakeholders. High attention to detail, structured approach to problem solving. Strong Data Warehouse / ETL developer background in banking or financial services. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Role: Software License Analyst Duration: Contract till November Location: London, Sheffield, and Edinburgh. UK 2 to days office in a week Role Summary: Our client is looking for a software licensing analyst to support the definition of new processes and controls and make improvements to the existing policies which govern how consumes and contributes to free and open-source software. This role is within the Engineering Practice team in CTO Function. The role will involve liaison with engineering teams and therefore will suit candidates with a strong knowledge of open-source software, and the implications of open-source software licenses including copyright, modification and distribution. looking for a self-starter who is able to work with limited supervision, under pressure to tight deadlines Key responsibilities include: Evaluate and communicate implications of FOSS licenses to both technical and non-technical teams Contribute to training and awareness of licensing implications within engineering team Documenting and summarizing the risks associated with an open-source license Categorizing licenses not recognized by automation into appropriate categories including Liberal, Weak Copyleft, Copyleft and Banned as defined by HSBC Analysis of output of software license scanning tools to identify incorrectly reported/missing license data. Review existing open-source licenses and recommend any changes required. Work with existing suppliers of software licensing tools to improve the quality of software license reporting. Participate in the selection, assessment and development of license evaluation automation GCS is acting as an Employment Business in relation to this vacancy.
Mar 17, 2026
Contractor
Role: Software License Analyst Duration: Contract till November Location: London, Sheffield, and Edinburgh. UK 2 to days office in a week Role Summary: Our client is looking for a software licensing analyst to support the definition of new processes and controls and make improvements to the existing policies which govern how consumes and contributes to free and open-source software. This role is within the Engineering Practice team in CTO Function. The role will involve liaison with engineering teams and therefore will suit candidates with a strong knowledge of open-source software, and the implications of open-source software licenses including copyright, modification and distribution. looking for a self-starter who is able to work with limited supervision, under pressure to tight deadlines Key responsibilities include: Evaluate and communicate implications of FOSS licenses to both technical and non-technical teams Contribute to training and awareness of licensing implications within engineering team Documenting and summarizing the risks associated with an open-source license Categorizing licenses not recognized by automation into appropriate categories including Liberal, Weak Copyleft, Copyleft and Banned as defined by HSBC Analysis of output of software license scanning tools to identify incorrectly reported/missing license data. Review existing open-source licenses and recommend any changes required. Work with existing suppliers of software licensing tools to improve the quality of software license reporting. Participate in the selection, assessment and development of license evaluation automation GCS is acting as an Employment Business in relation to this vacancy.
You can be based in any of our globally located offices: Cardiff, Edinburgh, London, Warrington, Abuja, Bogota, Dhaka, Nairobi, and New Delhi. You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days. Salary: Competitive depending on location (C Mid). See attached pay scale. About UsChristian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart. We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. Learn about our vision, mission and values About the roleThis critical role leads our Service Desk in delivering responsive, high-impact second and third-line support across our core systems, applications and hardware. You'll champion clear, consistent processes that empower Helpdesk Analysts to resolve more issues at first contact, building a culture of continuous learning, collaboration and shared problem-solving. Acting as a senior escalation point for complex technical challenges, you'll drive improvements to system stability, service quality and user satisfaction, while ensuring colleagues from around the world (including those working in French or Spanish) receive timely, thoughtful and effective support. At its heart, this role shapes a support function that is proactive, knowledgeable, and always focused on maximising organisational impact. About youYou'll bring strong hands-on experience with Microsoft Windows environments and enterprise-level administration, with the ability to diagnose and resolve complex, multi-system issues at second-line level and beyond. With well-developed communication skills, you're confident supporting colleagues at all levels and are comfortable working within ITIL-aligned service management practices. You'll have experience leading or guiding technical teams, ideally across multiple locations, and a deep understanding of modern Microsoft technologies, service desk tools, and the realities of providing dependable support in a busy environment. Knowledge of ITIL, Microsoft 365 administration, infrastructure fundamentals or IT project methods would be a bonus, as would experience supporting teams in development or international settings. Please see the role profile for a detailed breakdown of the skills, knowledge and experience required for this role. Further InformationAt Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams. We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid's faith identity. All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. You can expect a wide range of rewards and benefits, please refer to the benefits booklet for your location to see our full list of employee benefits. For Salary details for this role, please refer to the Salary band by location.
Mar 17, 2026
Full time
You can be based in any of our globally located offices: Cardiff, Edinburgh, London, Warrington, Abuja, Bogota, Dhaka, Nairobi, and New Delhi. You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days. Salary: Competitive depending on location (C Mid). See attached pay scale. About UsChristian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart. We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. Learn about our vision, mission and values About the roleThis critical role leads our Service Desk in delivering responsive, high-impact second and third-line support across our core systems, applications and hardware. You'll champion clear, consistent processes that empower Helpdesk Analysts to resolve more issues at first contact, building a culture of continuous learning, collaboration and shared problem-solving. Acting as a senior escalation point for complex technical challenges, you'll drive improvements to system stability, service quality and user satisfaction, while ensuring colleagues from around the world (including those working in French or Spanish) receive timely, thoughtful and effective support. At its heart, this role shapes a support function that is proactive, knowledgeable, and always focused on maximising organisational impact. About youYou'll bring strong hands-on experience with Microsoft Windows environments and enterprise-level administration, with the ability to diagnose and resolve complex, multi-system issues at second-line level and beyond. With well-developed communication skills, you're confident supporting colleagues at all levels and are comfortable working within ITIL-aligned service management practices. You'll have experience leading or guiding technical teams, ideally across multiple locations, and a deep understanding of modern Microsoft technologies, service desk tools, and the realities of providing dependable support in a busy environment. Knowledge of ITIL, Microsoft 365 administration, infrastructure fundamentals or IT project methods would be a bonus, as would experience supporting teams in development or international settings. Please see the role profile for a detailed breakdown of the skills, knowledge and experience required for this role. Further InformationAt Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams. We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid's faith identity. All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. You can expect a wide range of rewards and benefits, please refer to the benefits booklet for your location to see our full list of employee benefits. For Salary details for this role, please refer to the Salary band by location.
Italian Speaking Help Desk Analyst| 6 Month Contract | (Inside IR35) | Hybrid, Livingston | Starting ASAP Day Rate: £DOE About the Role: The Group Service Desk provides first, second, and third-line support to colleagues across the business. You'll take responsibility for providing effective 1st- and 2nd-level support to users via the Service Desk, including support for systems, Servers, and networks. The existing infrastructure primarily consists of Windows 11, Mac OS & mobile devices, as well as several largely bespoke applications, and Citrix-based desktops and applications. Main Duties: Answering Service Desk chat promptly and providing 1st- and 2nd-Line technical support. In some cases, during a disaster recovery, calls might need to be answered. Dealing with queries in a calm, timely and customer focussed manner Logging, recording, and prioritising all incidents received into the Service Desk Supply warm transfers to Service Desk Technical Specialists with appropriate professionalism User administration and general support Contributing to the effective service provision of the Service Desk Team, adhering to processes and guidelines Ensuring online requests and incidents are assigned and handled in line with SLAs. Advising and assisting team members with service provision Work closely with the 3rd line and other support teams within Workplace Technology Must have Fluent Italian speaker (spoken and written) to support colleagues Proven 1st/2nd line Service Desk experience (chat-first support + incident handling) Strong customer service skills: calm, professional, clear and empathetic communicator Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs Confident supporting Windows 11 end users (everyday troubleshooting and fixes) Working knowledge of MacOS and mobile devices (iOS/Android) for user support Exposure to Citrix desktops/applications (access, session and performance basics) User administration experience (account access issues, password/MFA guidance, basic provisioning) Structured troubleshooting mindset with excellent notes, handover and escalation quality Comfortable working a shift rota (Mon-Sun) within service hours (7am-7pm, including weekends) Should have Microsoft 365 support experience (Outlook, Teams, OneDrive, SharePoint common issues) Basic network troubleshooting (Wi-Fi/VPN, DNS, connectivity checks) Familiarity with Active Directory/Azure AD (users, groups, access basics) Experience with remote support tools and assisting users securely Confidence supporting bespoke/internal applications and learning new tools quickly Knowledge base/runbook mindset follows process, spots gaps, helps improve documentation Experience working closely with 3rd line/support specialists , including warm transfers and clear escalation summaries Awareness of major incident/disaster recovery ways of working (when required) You must demonstrate a significant interest in technology and bring excellent customer service and communication skills. This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
Mar 17, 2026
Contractor
Italian Speaking Help Desk Analyst| 6 Month Contract | (Inside IR35) | Hybrid, Livingston | Starting ASAP Day Rate: £DOE About the Role: The Group Service Desk provides first, second, and third-line support to colleagues across the business. You'll take responsibility for providing effective 1st- and 2nd-level support to users via the Service Desk, including support for systems, Servers, and networks. The existing infrastructure primarily consists of Windows 11, Mac OS & mobile devices, as well as several largely bespoke applications, and Citrix-based desktops and applications. Main Duties: Answering Service Desk chat promptly and providing 1st- and 2nd-Line technical support. In some cases, during a disaster recovery, calls might need to be answered. Dealing with queries in a calm, timely and customer focussed manner Logging, recording, and prioritising all incidents received into the Service Desk Supply warm transfers to Service Desk Technical Specialists with appropriate professionalism User administration and general support Contributing to the effective service provision of the Service Desk Team, adhering to processes and guidelines Ensuring online requests and incidents are assigned and handled in line with SLAs. Advising and assisting team members with service provision Work closely with the 3rd line and other support teams within Workplace Technology Must have Fluent Italian speaker (spoken and written) to support colleagues Proven 1st/2nd line Service Desk experience (chat-first support + incident handling) Strong customer service skills: calm, professional, clear and empathetic communicator Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs Confident supporting Windows 11 end users (everyday troubleshooting and fixes) Working knowledge of MacOS and mobile devices (iOS/Android) for user support Exposure to Citrix desktops/applications (access, session and performance basics) User administration experience (account access issues, password/MFA guidance, basic provisioning) Structured troubleshooting mindset with excellent notes, handover and escalation quality Comfortable working a shift rota (Mon-Sun) within service hours (7am-7pm, including weekends) Should have Microsoft 365 support experience (Outlook, Teams, OneDrive, SharePoint common issues) Basic network troubleshooting (Wi-Fi/VPN, DNS, connectivity checks) Familiarity with Active Directory/Azure AD (users, groups, access basics) Experience with remote support tools and assisting users securely Confidence supporting bespoke/internal applications and learning new tools quickly Knowledge base/runbook mindset follows process, spots gaps, helps improve documentation Experience working closely with 3rd line/support specialists , including warm transfers and clear escalation summaries Awareness of major incident/disaster recovery ways of working (when required) You must demonstrate a significant interest in technology and bring excellent customer service and communication skills. This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
Asbestos Dual Surveyor Analyst - Basildon £32000 - £45,500 , DOE With more than three decades of trading expertise, my client has a prominent Asbestos management consultancy within the UK. They consistently provide top-notch surveying, analytical, and consultancy services nationwide and beyond. With recent contract victories in the Southeast region, our client is actively searching for diligent and self-reliant Asbestos Surveyor Analysts to join their team that are well connected to London and Kent. SIMILAR JOB TITLE - ASBESTOS CONSULTANT Experience requirements : - All candidates MUST be BOHS P402, P403, P404 qualified - Proven industry experience in asbestos surveying and air monitoring - Excellent communication skills, both verbal and written - Sound knowledge of air monitoring, clearance testing and asbestos removal management - Excellent knowledge of UK asbestos legislation - Good IT skills and experience in using TEAMS systems Role Responsibility: Conducting asbestos surveys (management, refurbishment, demolition, and ground asbestos). Performing air monitoring and fibre counting. Inspecting contractors' work and approving/removing unsatisfactory removals. Collecting site data via a phablet for automated report generation using NexGen software. Ensuring compliance with asbestos regulations (HSE, construction). Experience in a UKAS accredited organization, familiarity with Lab 30 and RG8. Managing personal QHSE documentation and internal processes. Providing professional client service, offering advice as needed. Maintaining communication with clients, management, Technical Support, and team members.
Mar 17, 2026
Full time
Asbestos Dual Surveyor Analyst - Basildon £32000 - £45,500 , DOE With more than three decades of trading expertise, my client has a prominent Asbestos management consultancy within the UK. They consistently provide top-notch surveying, analytical, and consultancy services nationwide and beyond. With recent contract victories in the Southeast region, our client is actively searching for diligent and self-reliant Asbestos Surveyor Analysts to join their team that are well connected to London and Kent. SIMILAR JOB TITLE - ASBESTOS CONSULTANT Experience requirements : - All candidates MUST be BOHS P402, P403, P404 qualified - Proven industry experience in asbestos surveying and air monitoring - Excellent communication skills, both verbal and written - Sound knowledge of air monitoring, clearance testing and asbestos removal management - Excellent knowledge of UK asbestos legislation - Good IT skills and experience in using TEAMS systems Role Responsibility: Conducting asbestos surveys (management, refurbishment, demolition, and ground asbestos). Performing air monitoring and fibre counting. Inspecting contractors' work and approving/removing unsatisfactory removals. Collecting site data via a phablet for automated report generation using NexGen software. Ensuring compliance with asbestos regulations (HSE, construction). Experience in a UKAS accredited organization, familiarity with Lab 30 and RG8. Managing personal QHSE documentation and internal processes. Providing professional client service, offering advice as needed. Maintaining communication with clients, management, Technical Support, and team members.
Office for Environmental Protection (OEP)
Ireland, Bedfordshire
Principal Analyst Office for Environmental Protection Apply before 11:55 pm on Wednesday 25th March 2026 Reference number: 451180 Salary: £54,470 - £61,000 Contract type: Permanent - Secondment Length of employment: This will be a 2 year appointment if taken on a secondment basis. Location: Northern Ireland, West Midlands (England) Job summary Do you enjoy working in a research and analytical role developing policy relevant evidence and insights related to the natural environment, drawing on scientific evidence and collaborating with experts, universities, and research centers to understand environmental processes, changes, and trends? Can you summarise that information into clear, accessible reports for Ministers, Parliament and the public? If so, then we want to hear from you. The Office for Environmental Protection (OEP) mission is to protect and improve the natural environment. Established by the Environment Act 2021, our role is to hold government and public bodies in England and Northern Ireland to account. We do this in several ways including reporting on progress towards environmental commitments, advising on changes to environmental laws and receiving complaints from the public, which can lead to us investigating and taking enforcement action. This role is based within the OEP's Insights Directorate which leads on progressing our strategic objective of holding governments to account for delivery of environmental goals and targets, in accordance with Environmental Improvement Plans. The scope of our work is broad and the OEP's priority areas over the next three years are improving nature on land and at sea, clean water, planning and effective governance; as well as developing our work on the circular economy and waste and chemical regulation. Alongside analysing and commissioning scientific evidence on the natural environment, understanding policy is a key aspect of assessing how government is addressing its commitments and meeting its targets. Through our Environmental Improvement Plan monitoring and reporting, we analyse and comment on government's progress. We make recommendations on how progress could be improved across environmental goals, and plans. We also provide advice on the adequacy of environmental monitoring. With a total staff of approximately 90, the OEP is a dynamic, friendly and flexible organisation covering both England, Northern Ireland, and environmental matters reserved to the UK government. We offer flexible working arrangements, high profile, impactful work and the chance to have an impact on improving the state of the environment. The OEP is a non-departmental public body sponsored by Defra in England and DAERA in Northern Ireland. We operate independently from government, including Defra and DAERA, and we are not part of the UK Civil Service. Our employees are public servants. Job description As a Principal Analyst, the post holder will be expected primarily to support our strategic objective of sustained environmental improvement, where Government is held to account for delivery of environmental goals and targets, and its plans for environmental improvement. The role holder will have experience within complex policy environments, navigating competing government priorities and delivering robust analysis in situations marked by ambiguity and change. They will show strong organisational and political awareness, with the ability to anticipate impacts and adapt approaches to ensure effective outcomes. They will focus on scrutiny of EIPs and statutory targets in England and Northern Ireland. They will lead on developing and implementing prospective assessment methodologies. The role will also include critical appraisal and reporting in selected areas of the natural environment, including what progress is being achieved, what is holding back progress and recommendations on how progress and prospects can be improved. The OEP takes an issue-based approach. Therefore, in addition to their main role to support our objective of sustained environmental improvement, the post holder will input into the wider strategic objectives of the organisation, in particular where this aligns with subject matter expertise, experience and work being undertaken through the scrutiny of EIPs. The post holder will be expected to work flexibly and lead analysis and insights across OEP functions and across a range of themes or subjects, and develop expertise accordingly. Key areas we expect the role-holder will lead on include: Provide leadership in the planning, management and delivery of aspects of the OEP's approach to scrutinising Environmental Improvement Plan's (EIPs) and targets, in particular prospective assessments. Lead the critical appraisal, synthesis, and integration of knowledge, evidence, and analysis to inform independent, high-impact assessments. Drive continuous improvement. Anticipate risks, develop creative solutions to novel challenges, and ensure outputs are robust and evidence-based. Oversee and quality-assure content for the OEP's annual EIP progress report. Deliver inputs as required and support the development of key messages and recommendations. Commission and manage external science and evidence research contracts to support the development of the assessment approach and evidence base to support reporting and recommendations to government. Develop and maintain strategic relationships with senior internal and external stakeholders, including government officials, external experts, and cross-government networks. Support wider OEP functions and thematic programmes, including cross-functional and issue-based activities. For example, the development of briefings to the OEP Executive and Chair, technical inputs into the monitoring of environmental law, providing analytical support when reviewing complaints and undertaking investigations. Deputise for senior colleagues as required and foster a culture of excellence and collaboration. The above list of job duties is not exclusive or exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. To find out more about the OEP, what we do, who we are and our current work, visit OEP website Benefits Alongside your salary of £54,470, Office for Environmental Protection contributes £15,779 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Salary Sacrifice, Discounts and SmartTech Benefits All employees have access to the STaR, Reward Gateway an online platform providing access to hundreds of discounts, offers and cashback options with well-known retailers. They offer a SmartTech scheme, a Cash Healthcare plan and numerous other benefits and services.
Mar 17, 2026
Contractor
Principal Analyst Office for Environmental Protection Apply before 11:55 pm on Wednesday 25th March 2026 Reference number: 451180 Salary: £54,470 - £61,000 Contract type: Permanent - Secondment Length of employment: This will be a 2 year appointment if taken on a secondment basis. Location: Northern Ireland, West Midlands (England) Job summary Do you enjoy working in a research and analytical role developing policy relevant evidence and insights related to the natural environment, drawing on scientific evidence and collaborating with experts, universities, and research centers to understand environmental processes, changes, and trends? Can you summarise that information into clear, accessible reports for Ministers, Parliament and the public? If so, then we want to hear from you. The Office for Environmental Protection (OEP) mission is to protect and improve the natural environment. Established by the Environment Act 2021, our role is to hold government and public bodies in England and Northern Ireland to account. We do this in several ways including reporting on progress towards environmental commitments, advising on changes to environmental laws and receiving complaints from the public, which can lead to us investigating and taking enforcement action. This role is based within the OEP's Insights Directorate which leads on progressing our strategic objective of holding governments to account for delivery of environmental goals and targets, in accordance with Environmental Improvement Plans. The scope of our work is broad and the OEP's priority areas over the next three years are improving nature on land and at sea, clean water, planning and effective governance; as well as developing our work on the circular economy and waste and chemical regulation. Alongside analysing and commissioning scientific evidence on the natural environment, understanding policy is a key aspect of assessing how government is addressing its commitments and meeting its targets. Through our Environmental Improvement Plan monitoring and reporting, we analyse and comment on government's progress. We make recommendations on how progress could be improved across environmental goals, and plans. We also provide advice on the adequacy of environmental monitoring. With a total staff of approximately 90, the OEP is a dynamic, friendly and flexible organisation covering both England, Northern Ireland, and environmental matters reserved to the UK government. We offer flexible working arrangements, high profile, impactful work and the chance to have an impact on improving the state of the environment. The OEP is a non-departmental public body sponsored by Defra in England and DAERA in Northern Ireland. We operate independently from government, including Defra and DAERA, and we are not part of the UK Civil Service. Our employees are public servants. Job description As a Principal Analyst, the post holder will be expected primarily to support our strategic objective of sustained environmental improvement, where Government is held to account for delivery of environmental goals and targets, and its plans for environmental improvement. The role holder will have experience within complex policy environments, navigating competing government priorities and delivering robust analysis in situations marked by ambiguity and change. They will show strong organisational and political awareness, with the ability to anticipate impacts and adapt approaches to ensure effective outcomes. They will focus on scrutiny of EIPs and statutory targets in England and Northern Ireland. They will lead on developing and implementing prospective assessment methodologies. The role will also include critical appraisal and reporting in selected areas of the natural environment, including what progress is being achieved, what is holding back progress and recommendations on how progress and prospects can be improved. The OEP takes an issue-based approach. Therefore, in addition to their main role to support our objective of sustained environmental improvement, the post holder will input into the wider strategic objectives of the organisation, in particular where this aligns with subject matter expertise, experience and work being undertaken through the scrutiny of EIPs. The post holder will be expected to work flexibly and lead analysis and insights across OEP functions and across a range of themes or subjects, and develop expertise accordingly. Key areas we expect the role-holder will lead on include: Provide leadership in the planning, management and delivery of aspects of the OEP's approach to scrutinising Environmental Improvement Plan's (EIPs) and targets, in particular prospective assessments. Lead the critical appraisal, synthesis, and integration of knowledge, evidence, and analysis to inform independent, high-impact assessments. Drive continuous improvement. Anticipate risks, develop creative solutions to novel challenges, and ensure outputs are robust and evidence-based. Oversee and quality-assure content for the OEP's annual EIP progress report. Deliver inputs as required and support the development of key messages and recommendations. Commission and manage external science and evidence research contracts to support the development of the assessment approach and evidence base to support reporting and recommendations to government. Develop and maintain strategic relationships with senior internal and external stakeholders, including government officials, external experts, and cross-government networks. Support wider OEP functions and thematic programmes, including cross-functional and issue-based activities. For example, the development of briefings to the OEP Executive and Chair, technical inputs into the monitoring of environmental law, providing analytical support when reviewing complaints and undertaking investigations. Deputise for senior colleagues as required and foster a culture of excellence and collaboration. The above list of job duties is not exclusive or exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. To find out more about the OEP, what we do, who we are and our current work, visit OEP website Benefits Alongside your salary of £54,470, Office for Environmental Protection contributes £15,779 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Salary Sacrifice, Discounts and SmartTech Benefits All employees have access to the STaR, Reward Gateway an online platform providing access to hundreds of discounts, offers and cashback options with well-known retailers. They offer a SmartTech scheme, a Cash Healthcare plan and numerous other benefits and services.
Niche Configuration Analyst - Warwickshire/Hybrid - Outside IR35 A well-established public-sector organisation in Warwickshire is undertaking a major records management system transformation, migrating to Niche RMS. They are seeking an experienced Niche Configuration Analyst to support the technical onboarding and configuration of the platform as part of a wider programme. This role is focused on hands-on Back End configuration, working directly within Niche to configure workflows, processes, and system logic in line with operational requirements. Key Skills & Experience: Proven experience configuring Niche RMS, specifically Back End workflows and process logic Strong understanding of Niche configuration, system administration, and operational setup Experience implementing workflow, role, permission, and process changes within RMS platforms Background working in policing, justice, or other highly regulated environments Ability to interpret requirements and execute configuration changes independently Experience supporting system onboarding and early-phase implementations Contract Details: Role: Niche Configuration Analyst Rate: £500-£600 per day (Outside IR35) Duration: Initial 12 months (likely extension) Location: Hybrid - up to 2 days per week on-site in Warwickshire Start Date: February 2026 (flexible) Security: NPPV3 clearance required or ability to obtain Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).
Mar 17, 2026
Contractor
Niche Configuration Analyst - Warwickshire/Hybrid - Outside IR35 A well-established public-sector organisation in Warwickshire is undertaking a major records management system transformation, migrating to Niche RMS. They are seeking an experienced Niche Configuration Analyst to support the technical onboarding and configuration of the platform as part of a wider programme. This role is focused on hands-on Back End configuration, working directly within Niche to configure workflows, processes, and system logic in line with operational requirements. Key Skills & Experience: Proven experience configuring Niche RMS, specifically Back End workflows and process logic Strong understanding of Niche configuration, system administration, and operational setup Experience implementing workflow, role, permission, and process changes within RMS platforms Background working in policing, justice, or other highly regulated environments Ability to interpret requirements and execute configuration changes independently Experience supporting system onboarding and early-phase implementations Contract Details: Role: Niche Configuration Analyst Rate: £500-£600 per day (Outside IR35) Duration: Initial 12 months (likely extension) Location: Hybrid - up to 2 days per week on-site in Warwickshire Start Date: February 2026 (flexible) Security: NPPV3 clearance required or ability to obtain Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).
What to Expect Own the Atlassian ecosystem (eg, Jira, Jira Service Management, Confluence and related tooling) end-to-end within a globally recognised, high-performance automotive engineering organisation known for producing cutting-edge, luxury performance vehicles. Act as the technology evangelist and accountable owner for platform strategy, governance, adoption and value delivery, while coordinating technical delivery and providing enterprise-grade support across the business. What You'll Do Platform ownership: Define and maintain the Atlassian platform vision, roadmap, guardrails and operating model (cloud and/or on-premise). Governance & standards: Establish configuration standards (workflows, schemes, permissions, naming conventions, templates), manage technical debt, and ensure auditability and compliance. Enterprise support: Own incident, problem, and change management for Atlassian services; lead root cause analysis and drive continual service improvement. Technical delivery coordination: Translate cross-functional requirements into epics and backlog; coordinate delivery across IT, engineering teams, and third-party suppliers. Automation & integration: Design and oversee automations, APIs, and integrations (identity, DevOps toolchains, collaboration and reporting) to reduce manual effort and improve efficiency. Adoption & evangelism: Deliver enablement through training, communities of practice, and playbooks; coach teams on best practices and drive consistent ways of working. Vendor & licence management: Manage licences and add-ons, evaluate marketplace apps, oversee renewals, and optimise costs. Metrics & reporting: Define KPIs (usage, cycle time, service performance, adoption), and deliver dashboards and insights to stakeholders. Security & resilience: Ensure role-based access, data protection, backup/restore processes, performance monitoring, and upgrade/patch cycles. Leadership: Mentor platform analysts/administrators and set delivery priorities. What You'll Bring Strong hands-on administration of Jira and Confluence (ideally Jira Service Management), including complex workflows, schemes, permissions, automation, and reporting. Experience operating an enterprise collaboration/work management platform with governance, service management, and stakeholder engagement. Experience with Atlassian marketplace apps, Scripting and automation (eg, ScriptRunner/Groovy), APIs, and integration patterns. Working knowledge of Agile delivery and/or service management practices (Scrum, Kanban, ITIL concepts). Ability to lead cross-functional delivery, manage backlogs and prioritisation, and clearly communicate trade-offs. Experience driving organisation-wide training, awareness, and best practices as a proactive technology evangelist. Personal Attributes Technology evangelist mindset with a focus on adoption and continuous improvement Strong customer focus and service orientation; calm and structured under pressure Clear communicator, able to bridge business needs and technical solutions Pragmatic and standards-driven, balancing speed with governance Collaborative leader who develops others and builds communities of practice Proactive, self-motivated, and outcome-focused Team-oriented mindset with strong written and verbal communication skills Comfortable working in a fast-paced, dynamic environment What You'll Get Structured career development framework 25 days' holiday plus bank holidays, with option to buy/sell additional days Enhanced pension scheme Discretionary annual bonus Private medical insurance and health cash plan Life assurance Sabbatical options after two years' service Flexible lifestyle benefits (eg, discounted shopping) Generous parental leave policies Wellbeing initiatives including employee assistance programmes and financial advice About the Company A world-renowned automotive brand specialising in high-performance, luxury road cars, driven by innovation, precision engineering, and a relentless pursuit of excellence. The organisation brings together a diverse community of experts, united by a passion for pushing boundaries and redefining what's possible in automotive design and performance. Diversity, equity, and inclusion are central to its culture, fostering innovation and ensuring every individual can contribute to creating something truly exceptional. Please apply directly or reach out on (see below)
Mar 17, 2026
Full time
What to Expect Own the Atlassian ecosystem (eg, Jira, Jira Service Management, Confluence and related tooling) end-to-end within a globally recognised, high-performance automotive engineering organisation known for producing cutting-edge, luxury performance vehicles. Act as the technology evangelist and accountable owner for platform strategy, governance, adoption and value delivery, while coordinating technical delivery and providing enterprise-grade support across the business. What You'll Do Platform ownership: Define and maintain the Atlassian platform vision, roadmap, guardrails and operating model (cloud and/or on-premise). Governance & standards: Establish configuration standards (workflows, schemes, permissions, naming conventions, templates), manage technical debt, and ensure auditability and compliance. Enterprise support: Own incident, problem, and change management for Atlassian services; lead root cause analysis and drive continual service improvement. Technical delivery coordination: Translate cross-functional requirements into epics and backlog; coordinate delivery across IT, engineering teams, and third-party suppliers. Automation & integration: Design and oversee automations, APIs, and integrations (identity, DevOps toolchains, collaboration and reporting) to reduce manual effort and improve efficiency. Adoption & evangelism: Deliver enablement through training, communities of practice, and playbooks; coach teams on best practices and drive consistent ways of working. Vendor & licence management: Manage licences and add-ons, evaluate marketplace apps, oversee renewals, and optimise costs. Metrics & reporting: Define KPIs (usage, cycle time, service performance, adoption), and deliver dashboards and insights to stakeholders. Security & resilience: Ensure role-based access, data protection, backup/restore processes, performance monitoring, and upgrade/patch cycles. Leadership: Mentor platform analysts/administrators and set delivery priorities. What You'll Bring Strong hands-on administration of Jira and Confluence (ideally Jira Service Management), including complex workflows, schemes, permissions, automation, and reporting. Experience operating an enterprise collaboration/work management platform with governance, service management, and stakeholder engagement. Experience with Atlassian marketplace apps, Scripting and automation (eg, ScriptRunner/Groovy), APIs, and integration patterns. Working knowledge of Agile delivery and/or service management practices (Scrum, Kanban, ITIL concepts). Ability to lead cross-functional delivery, manage backlogs and prioritisation, and clearly communicate trade-offs. Experience driving organisation-wide training, awareness, and best practices as a proactive technology evangelist. Personal Attributes Technology evangelist mindset with a focus on adoption and continuous improvement Strong customer focus and service orientation; calm and structured under pressure Clear communicator, able to bridge business needs and technical solutions Pragmatic and standards-driven, balancing speed with governance Collaborative leader who develops others and builds communities of practice Proactive, self-motivated, and outcome-focused Team-oriented mindset with strong written and verbal communication skills Comfortable working in a fast-paced, dynamic environment What You'll Get Structured career development framework 25 days' holiday plus bank holidays, with option to buy/sell additional days Enhanced pension scheme Discretionary annual bonus Private medical insurance and health cash plan Life assurance Sabbatical options after two years' service Flexible lifestyle benefits (eg, discounted shopping) Generous parental leave policies Wellbeing initiatives including employee assistance programmes and financial advice About the Company A world-renowned automotive brand specialising in high-performance, luxury road cars, driven by innovation, precision engineering, and a relentless pursuit of excellence. The organisation brings together a diverse community of experts, united by a passion for pushing boundaries and redefining what's possible in automotive design and performance. Diversity, equity, and inclusion are central to its culture, fostering innovation and ensuring every individual can contribute to creating something truly exceptional. Please apply directly or reach out on (see below)
SC Cleared Data Analyst Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £55k depending on experience, plus company benefits. Given the nature of the work and timescales, candidates must hold an active SC clearance. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Data Analyst to support client engagements involving complex data environments and high volumes of data requests. In this role, you will analyse, document, and manage data assets, mappings, and requests while creating artefacts that enable effective understanding and dissemination of information across teams and stakeholders. Working collaboratively with technical specialists, delivery teams, and client stakeholders, you will help transform complex data structures into clear, structured outputs such as mapping documentation, data dictionaries, and reporting artefacts. Your work will support improved data transparency, accessibility, and governance across client systems and services. Key Responsibilities Manage and track large volumes of incoming data requests, ensuring they are logged, prioritised, and resolved efficiently. Analyse and maintain mappings between systems and datasets, ensuring accuracy, traceability, and alignment with business requirements. Produce clear and structured artefacts including data dictionaries, mapping documents, metadata documentation, and data flow diagrams. Translate complex technical data structures into accessible documentation for both technical and non-technical stakeholders. Work closely with delivery teams, engineers, and client stakeholders to understand data requirements and support informed decision-making. Create reports, visualisations, and supporting materials that enable the effective sharing and interpretation of data across teams. Support data governance initiatives by ensuring documentation and data artefacts remain accurate, current, and aligned with system changes. Skills and Experience Experience analysing and working with complex datasets within enterprise or government environments. Strong analytical and problem-solving skills with the ability to interpret and structure large volumes of data. Experience producing data documentation such as data dictionaries, mapping documents, or metadata artefacts. Strong stakeholder engagement skills with the ability to communicate complex data concepts clearly. Experience using data analysis and visualisation tools such as SQL, Excel, Power BI, Tableau, or similar technologies. Understanding of data management principles including data lineage, metadata, and data governance. Experience supporting delivery teams within Agile or digital service environments. Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triads Commitment To You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: * 25 days of annual leave, plus bank holidays. * Matched pension contributions (5%). * Private healthcare with Bupa * Gym membership support or Lakeshore Fitness access. * Perkbox membership. * Cycle-to-work scheme. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: 1. An interview with our Data team, including a career review and cultural fit assessment. 2. An interview with our management team We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other Information If this role is of interest to you or you would like further information, please submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Mar 17, 2026
Full time
SC Cleared Data Analyst Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £55k depending on experience, plus company benefits. Given the nature of the work and timescales, candidates must hold an active SC clearance. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Data Analyst to support client engagements involving complex data environments and high volumes of data requests. In this role, you will analyse, document, and manage data assets, mappings, and requests while creating artefacts that enable effective understanding and dissemination of information across teams and stakeholders. Working collaboratively with technical specialists, delivery teams, and client stakeholders, you will help transform complex data structures into clear, structured outputs such as mapping documentation, data dictionaries, and reporting artefacts. Your work will support improved data transparency, accessibility, and governance across client systems and services. Key Responsibilities Manage and track large volumes of incoming data requests, ensuring they are logged, prioritised, and resolved efficiently. Analyse and maintain mappings between systems and datasets, ensuring accuracy, traceability, and alignment with business requirements. Produce clear and structured artefacts including data dictionaries, mapping documents, metadata documentation, and data flow diagrams. Translate complex technical data structures into accessible documentation for both technical and non-technical stakeholders. Work closely with delivery teams, engineers, and client stakeholders to understand data requirements and support informed decision-making. Create reports, visualisations, and supporting materials that enable the effective sharing and interpretation of data across teams. Support data governance initiatives by ensuring documentation and data artefacts remain accurate, current, and aligned with system changes. Skills and Experience Experience analysing and working with complex datasets within enterprise or government environments. Strong analytical and problem-solving skills with the ability to interpret and structure large volumes of data. Experience producing data documentation such as data dictionaries, mapping documents, or metadata artefacts. Strong stakeholder engagement skills with the ability to communicate complex data concepts clearly. Experience using data analysis and visualisation tools such as SQL, Excel, Power BI, Tableau, or similar technologies. Understanding of data management principles including data lineage, metadata, and data governance. Experience supporting delivery teams within Agile or digital service environments. Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triads Commitment To You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: * 25 days of annual leave, plus bank holidays. * Matched pension contributions (5%). * Private healthcare with Bupa * Gym membership support or Lakeshore Fitness access. * Perkbox membership. * Cycle-to-work scheme. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: 1. An interview with our Data team, including a career review and cultural fit assessment. 2. An interview with our management team We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other Information If this role is of interest to you or you would like further information, please submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Position: Kong API Integration Architect Location: London or Norwich (Hybrid-2/3 days a week from office) 12 months FTC or permanent Job Description: Key Responsibilities Design and Implementation: Design, develop, and deploy scalable API integration solutions that connect diverse systems and applications, both internal and external. Kong Gateway Administration: Configure, maintain, and manage the Kong API Gateway (Enterprise and OSS versions), implementing security measures such as OAuth2, JWT, and rate limiting. Collaboration: Work closely with cross-functional teams, including developers, business analysts, and vendors, to gather requirements and define API specifications. Troubleshooting & Support: Monitor API performance, troubleshoot integration issues promptly, and provide technical support to development teams and clients. Documentation: Create and maintain comprehensive documentation, including API specifications, integration guides, and data mappings. Performance Optimization: Optimize existing API connections for performance, reliability, and scalability. Security & Compliance: Ensure API security and compliance with industry standards and regulatory controls (e.g., NIST 800-53 in federal contexts). Required Skills and Qualifications Experience: Proven experience in API development, integration, system architecture, and specific experience with Kong API Gateway administration (often 2+ years of Kong-specific experience is preferred). Technical Proficiency: Strong programming skills in languages such as Python, Java, JavaScript, or Node.js. Expertise in API standards and protocols, including RESTful and SOAP APIs, JSON, and XML. Experience with API management tools and frameworks (e.g., Postman, Swagger, Apigee). Familiarity with cloud platforms (AWS, Azure, GCP), microservices architecture, and containerization (Docker, Kubernetes). Knowledge of message brokers and event streaming technologies (e.g., Kafka, RabbitMQ). Soft Skills: Strong problem-solving and analytical abilities. Excellent communication skills for collaborating with technical and non-technical stakeholders. Attention to detail and a commitment to quality assurance
Mar 17, 2026
Contractor
Position: Kong API Integration Architect Location: London or Norwich (Hybrid-2/3 days a week from office) 12 months FTC or permanent Job Description: Key Responsibilities Design and Implementation: Design, develop, and deploy scalable API integration solutions that connect diverse systems and applications, both internal and external. Kong Gateway Administration: Configure, maintain, and manage the Kong API Gateway (Enterprise and OSS versions), implementing security measures such as OAuth2, JWT, and rate limiting. Collaboration: Work closely with cross-functional teams, including developers, business analysts, and vendors, to gather requirements and define API specifications. Troubleshooting & Support: Monitor API performance, troubleshoot integration issues promptly, and provide technical support to development teams and clients. Documentation: Create and maintain comprehensive documentation, including API specifications, integration guides, and data mappings. Performance Optimization: Optimize existing API connections for performance, reliability, and scalability. Security & Compliance: Ensure API security and compliance with industry standards and regulatory controls (e.g., NIST 800-53 in federal contexts). Required Skills and Qualifications Experience: Proven experience in API development, integration, system architecture, and specific experience with Kong API Gateway administration (often 2+ years of Kong-specific experience is preferred). Technical Proficiency: Strong programming skills in languages such as Python, Java, JavaScript, or Node.js. Expertise in API standards and protocols, including RESTful and SOAP APIs, JSON, and XML. Experience with API management tools and frameworks (e.g., Postman, Swagger, Apigee). Familiarity with cloud platforms (AWS, Azure, GCP), microservices architecture, and containerization (Docker, Kubernetes). Knowledge of message brokers and event streaming technologies (e.g., Kafka, RabbitMQ). Soft Skills: Strong problem-solving and analytical abilities. Excellent communication skills for collaborating with technical and non-technical stakeholders. Attention to detail and a commitment to quality assurance
Job Title: Service Desk Analyst (Italian Speaker) Location: Livingston, Scotland, UK Job Type: Full-time, 06 Months Work Model: Hybrid (2 days per week in office) Summary: The Group Service Desk provides first, second, and third-line technical support to colleagues across the Client Group. This is a 365-operational service desk operating on rotating shift patterns. Shifts are typically Monday-Friday or Saturday-Wednesday, within service hours of 7 AM - 7 PM (Mon-Fri) and 8 AM - 6 PM (Sat-Sun). The successful candidate will provide 1st and 2nd line technical support via chat-first service desk channels, supporting systems, Servers, networks, and user devices. The environment includes Windows 11, MacOS, mobile devices, Citrix-based desktops, and bespoke applications. Key Responsibilities: Provide 1st and 2nd line support via Service Desk chat and occasionally phone during disaster recovery scenarios. Respond to user queries professionally, calmly, and efficiently. Log, categorise, and prioritise incidents accurately within the ITSM/ticketing system. Ensure incidents and service requests are managed in line with SLAs. Perform user administration and general technical support. Provide warm transfers to Service Desk Technical Specialists when escalation is required. Collaborate closely with 3rd line support and Workplace Technology teams. Maintain accurate troubleshooting notes, escalations, and handovers. Contribute to team documentation, processes, and service improvements. Must-Have Skills: Fluent Italian speaker (spoken and written) to support Client Group colleagues. Proven 1st/2nd line Service Desk experience (chat-first support and incident management). Strong customer service and communication skills. Experience with ITSM/ticketing systems, logging incidents and managing SLAs. Experience supporting Windows 11 end users. Working knowledge of MacOS and mobile devices (iOS/Android). Exposure to Citrix desktops and applications. Experience with user administration (password resets, MFA guidance, account access issues). Strong structured troubleshooting approach with clear documentation. Ability to work rotating shifts including weekends. Preferred/Nice-to-Have Skills: Microsoft 365 support experience (Outlook, Teams, OneDrive, SharePoint). Basic network troubleshooting skills (Wi-Fi, VPN, DNS connectivity). Experience with Active Directory/Azure AD. Familiarity with remote support tools. Experience supporting bespoke/internal applications. Knowledge base/documentation mindset with process improvement focus. Experience collaborating with 3rd line support teams and managing escalations. Understanding of major incident management or disaster recovery procedures. Experience Required: Minimum 1 year of IT Service Desk experience. Ideally 3-4 years in a similar Service Desk or IT Support role. Technology Environment: Windows 11 MacOS iOS/Android devices Citrix desktops and applications Microsoft 365 ITSM ticketing systems Additional Information: The role does not involve AI integration, but candidates will interact with chatbot and voice bot tools used by the service desk. Candidates must demonstrate a strong interest in technology, problem solving, and delivering excellent customer service.
Mar 17, 2026
Contractor
Job Title: Service Desk Analyst (Italian Speaker) Location: Livingston, Scotland, UK Job Type: Full-time, 06 Months Work Model: Hybrid (2 days per week in office) Summary: The Group Service Desk provides first, second, and third-line technical support to colleagues across the Client Group. This is a 365-operational service desk operating on rotating shift patterns. Shifts are typically Monday-Friday or Saturday-Wednesday, within service hours of 7 AM - 7 PM (Mon-Fri) and 8 AM - 6 PM (Sat-Sun). The successful candidate will provide 1st and 2nd line technical support via chat-first service desk channels, supporting systems, Servers, networks, and user devices. The environment includes Windows 11, MacOS, mobile devices, Citrix-based desktops, and bespoke applications. Key Responsibilities: Provide 1st and 2nd line support via Service Desk chat and occasionally phone during disaster recovery scenarios. Respond to user queries professionally, calmly, and efficiently. Log, categorise, and prioritise incidents accurately within the ITSM/ticketing system. Ensure incidents and service requests are managed in line with SLAs. Perform user administration and general technical support. Provide warm transfers to Service Desk Technical Specialists when escalation is required. Collaborate closely with 3rd line support and Workplace Technology teams. Maintain accurate troubleshooting notes, escalations, and handovers. Contribute to team documentation, processes, and service improvements. Must-Have Skills: Fluent Italian speaker (spoken and written) to support Client Group colleagues. Proven 1st/2nd line Service Desk experience (chat-first support and incident management). Strong customer service and communication skills. Experience with ITSM/ticketing systems, logging incidents and managing SLAs. Experience supporting Windows 11 end users. Working knowledge of MacOS and mobile devices (iOS/Android). Exposure to Citrix desktops and applications. Experience with user administration (password resets, MFA guidance, account access issues). Strong structured troubleshooting approach with clear documentation. Ability to work rotating shifts including weekends. Preferred/Nice-to-Have Skills: Microsoft 365 support experience (Outlook, Teams, OneDrive, SharePoint). Basic network troubleshooting skills (Wi-Fi, VPN, DNS connectivity). Experience with Active Directory/Azure AD. Familiarity with remote support tools. Experience supporting bespoke/internal applications. Knowledge base/documentation mindset with process improvement focus. Experience collaborating with 3rd line support teams and managing escalations. Understanding of major incident management or disaster recovery procedures. Experience Required: Minimum 1 year of IT Service Desk experience. Ideally 3-4 years in a similar Service Desk or IT Support role. Technology Environment: Windows 11 MacOS iOS/Android devices Citrix desktops and applications Microsoft 365 ITSM ticketing systems Additional Information: The role does not involve AI integration, but candidates will interact with chatbot and voice bot tools used by the service desk. Candidates must demonstrate a strong interest in technology, problem solving, and delivering excellent customer service.