Professional Conduct Manager Contract: Permanent Hours: Full-Time, 35 hours per week Salary: £41,543 starting salary p/a plus excellent benefits package Location: London, Hybrid working available Are you committed to safeguarding an organisation's integrity and public safety through upholding professional conduct standards? If so, this is the role for you! Alongside the interests and challenges of the role, our client knows that candidates also want to be enthused about the mission and values of the organisation they might be joining. Our client is a charity and the professional body for industry professionals. They have a global membership who have designed many of the buildings and bridges we take almost for granted in our daily lives. Creating safer places for the benefit of the public is at the heart of their remit and this includes environmental sustainability. They are central to the debate on the impact construction has on natural resources and climate change. Our client is passionate about inclusion and works hard to help those with talent, irrespective of background, to develop themselves professionally. They have members who work to support the world's most vulnerable communities, especially those living in places prone to natural hazards. If working as part of a staff team of nearly 100 people to address these issues appeals to you, then our client would love to hear from you. The Role The Professional Conduct Manager will lead the effective management of the complaints process and enquiries relating to professional conduct, ensuring all matters are handled in accordance with the organisation's Code of Conduct, Disciplinary Rules and Regulations. They will line manage the Professional Conduct Coordinator, advising them on responses to all professional conduct enquiries, alongside supporting their professional development within the team. The role is responsible for reviewing all complaint submissions, assessing whether complaints fall within the jurisdiction of the Professional Conduct Committee (PCC) and whether they meet the requirements set out in the organisation's complaints procedure. The post holder will draft and communicate decisions arising from the PCC. The Professional Conduct Manager acts as Secretary to the Professional Conduct Committee which involves the preparation of case papers alongside agendas, taking minutes, and ensuring all action points are completed. To be shortlisted for this post, you must have: - Experience managing professional conduct or disciplinary processes - Strong organisational and case management skills - The ability to provide clear guidance and communicate sensitively with diverse stakeholders Experience working with regulatory or governance frameworks within an institutional body would be advantageous. What our client can offer you: - 25 days' paid annual leave (rising with service) plus bank holidays and flexi leave - A pension scheme with up to 9% employer contributions - Life Insurance - Private Medical Insurance - Permanent Health Insurance - Health Cash Plan - Employee Assistance Programme - Season Ticket Loan - Cycle to Work Scheme - Continuous Professional Development - Salary Progression Working Conditions: Our client is based on the edge of the city, their office is bright, modern and open plan. They are an inclusive and friendly workforce. They operate a hybrid working model, and this role requires a minimum of 2 days of attendance in the office. Additional information: If you require any reasonable adjustments to enable you to complete your application or would like our client to apply reasonable adjustments when reviewing your application, please contact them as soon as possible to discuss your needs. Contact details will be available once you have applied. Please note, our client reserves the right to close or extend this position depending on application numbers. Therefore, they urge candidates to apply as soon as possible. Applications are sifted on receipt and shortlisted candidates are contacted to be invited to an interview. Our client does not hold a visa sponsor licence, therefore, applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered. Our client strives to have a diverse and inclusive workforce, where everyone can be themselves. They are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation. If you feel you have the skills, experience, and expertise our client is looking for and if this post sounds like the challenge you are seeking, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Feb 27, 2026
Full time
Professional Conduct Manager Contract: Permanent Hours: Full-Time, 35 hours per week Salary: £41,543 starting salary p/a plus excellent benefits package Location: London, Hybrid working available Are you committed to safeguarding an organisation's integrity and public safety through upholding professional conduct standards? If so, this is the role for you! Alongside the interests and challenges of the role, our client knows that candidates also want to be enthused about the mission and values of the organisation they might be joining. Our client is a charity and the professional body for industry professionals. They have a global membership who have designed many of the buildings and bridges we take almost for granted in our daily lives. Creating safer places for the benefit of the public is at the heart of their remit and this includes environmental sustainability. They are central to the debate on the impact construction has on natural resources and climate change. Our client is passionate about inclusion and works hard to help those with talent, irrespective of background, to develop themselves professionally. They have members who work to support the world's most vulnerable communities, especially those living in places prone to natural hazards. If working as part of a staff team of nearly 100 people to address these issues appeals to you, then our client would love to hear from you. The Role The Professional Conduct Manager will lead the effective management of the complaints process and enquiries relating to professional conduct, ensuring all matters are handled in accordance with the organisation's Code of Conduct, Disciplinary Rules and Regulations. They will line manage the Professional Conduct Coordinator, advising them on responses to all professional conduct enquiries, alongside supporting their professional development within the team. The role is responsible for reviewing all complaint submissions, assessing whether complaints fall within the jurisdiction of the Professional Conduct Committee (PCC) and whether they meet the requirements set out in the organisation's complaints procedure. The post holder will draft and communicate decisions arising from the PCC. The Professional Conduct Manager acts as Secretary to the Professional Conduct Committee which involves the preparation of case papers alongside agendas, taking minutes, and ensuring all action points are completed. To be shortlisted for this post, you must have: - Experience managing professional conduct or disciplinary processes - Strong organisational and case management skills - The ability to provide clear guidance and communicate sensitively with diverse stakeholders Experience working with regulatory or governance frameworks within an institutional body would be advantageous. What our client can offer you: - 25 days' paid annual leave (rising with service) plus bank holidays and flexi leave - A pension scheme with up to 9% employer contributions - Life Insurance - Private Medical Insurance - Permanent Health Insurance - Health Cash Plan - Employee Assistance Programme - Season Ticket Loan - Cycle to Work Scheme - Continuous Professional Development - Salary Progression Working Conditions: Our client is based on the edge of the city, their office is bright, modern and open plan. They are an inclusive and friendly workforce. They operate a hybrid working model, and this role requires a minimum of 2 days of attendance in the office. Additional information: If you require any reasonable adjustments to enable you to complete your application or would like our client to apply reasonable adjustments when reviewing your application, please contact them as soon as possible to discuss your needs. Contact details will be available once you have applied. Please note, our client reserves the right to close or extend this position depending on application numbers. Therefore, they urge candidates to apply as soon as possible. Applications are sifted on receipt and shortlisted candidates are contacted to be invited to an interview. Our client does not hold a visa sponsor licence, therefore, applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered. Our client strives to have a diverse and inclusive workforce, where everyone can be themselves. They are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation. If you feel you have the skills, experience, and expertise our client is looking for and if this post sounds like the challenge you are seeking, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping them navigate the climate world and Watershed's offerings. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. We are looking for this hire to be based in our HQ in London. You will: Be responsible for the end-to-end experience of our customers in the EMEA region. Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans. Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximise value and retention; you'll in turn also help customers understand the value Watershed delivers to their business. Become deeply familiar with your customers' businesses and climate - You'll educate your customers on the space and will help them hit milestones along their climate journey. Help customers understand and use Watershed's carbon marketplace - integrating carbon removal into their climate plans. To be successful in this role you: Will have relevant CSM experience, in a SaaS organisation working with Enterprise Customers. Proven success working within the EMEA market. Have a track record of success building relationships at an executive level. Ask the right questions to understand people's underlying needs and can work with sales, product, and services teams to deliver on those. Have excellent communication skills, both written and verbal. Are extremely organized - you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record. Enjoy learning new things. You're excited by the challenge of learning a new space. Are excited to join a startup and are ready to take responsibility for building a function from the ground up. The role may include up to 10%+ travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
Feb 27, 2026
Full time
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping them navigate the climate world and Watershed's offerings. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. We are looking for this hire to be based in our HQ in London. You will: Be responsible for the end-to-end experience of our customers in the EMEA region. Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans. Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximise value and retention; you'll in turn also help customers understand the value Watershed delivers to their business. Become deeply familiar with your customers' businesses and climate - You'll educate your customers on the space and will help them hit milestones along their climate journey. Help customers understand and use Watershed's carbon marketplace - integrating carbon removal into their climate plans. To be successful in this role you: Will have relevant CSM experience, in a SaaS organisation working with Enterprise Customers. Proven success working within the EMEA market. Have a track record of success building relationships at an executive level. Ask the right questions to understand people's underlying needs and can work with sales, product, and services teams to deliver on those. Have excellent communication skills, both written and verbal. Are extremely organized - you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record. Enjoy learning new things. You're excited by the challenge of learning a new space. Are excited to join a startup and are ready to take responsibility for building a function from the ground up. The role may include up to 10%+ travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Feb 27, 2026
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 27, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Job Title: Part-Time HR Manager Location: Leicester Hours: Part-time, flexible (30 hours per week, Monday to Friday) Type: Permanent Salary: The pro-rated salary for this role is £36,000 - £40,000 per annum, dependent on experience, based on 30 hours per week About the Role Our client is a well-established, highly respected and growing accountancy practice. They are seeking an experienced and proactive HR Manager to lead and develop their people strategy. This role is central to building a positive workplace culture, ensuring compliance with employment legislation, and supporting partners, managers, and employees across the firm. The HR Manager will act as a trusted advisor to senior leadership while managing day-to-day HR operations and driving continuous improvement across all people-related practices. Key Responsibilities . Lead the full employee lifecycle, from recruitment and onboarding through to exit processes . Manage recruitment for trainee, qualified, and senior professional roles . Advise partners and managers on employee relations, performance management, disciplinaries, and grievances . Ensure compliance with UK employment legislation and professional standards . Develop and maintain HR policies and procedures appropriate for a regulated professional services environment . Support learning and development, CPD, and career progression frameworks . Oversee performance review and appraisal processes . Maintain accurate HR records and produce management reports . Work with PeopleHR software to improve usage and understanding across the firm . Support employee engagement initiatives and nominations in collaboration with partners About You . Proven HR management experience, ideally within accountancy, professional services, or another regulated environment . Strong working knowledge of UK employment law . Confident advising senior managers, including partners . Practical, discreet, and commercially aware . Excellent communication and organisational skills . Able to balance employee advocacy with business needs Qualifications & Experience . CIPD Level 5 or above (or equivalent) preferred . Proven experience in a senior HR role, ideally as an HR Manager . Strong knowledge of employment law, HR policies, and best practice Benefits The HR Manager role offers a competitive benefits package, including: . Competitive market-rate salary . Salary sacrifice schemes . Performance and career development support . Open-plan office environment . Death in service benefit . Free onsite parking . Healthshield . 34 days' holiday (with the option to purchase additional days) . Private health insurance
Feb 27, 2026
Full time
Job Title: Part-Time HR Manager Location: Leicester Hours: Part-time, flexible (30 hours per week, Monday to Friday) Type: Permanent Salary: The pro-rated salary for this role is £36,000 - £40,000 per annum, dependent on experience, based on 30 hours per week About the Role Our client is a well-established, highly respected and growing accountancy practice. They are seeking an experienced and proactive HR Manager to lead and develop their people strategy. This role is central to building a positive workplace culture, ensuring compliance with employment legislation, and supporting partners, managers, and employees across the firm. The HR Manager will act as a trusted advisor to senior leadership while managing day-to-day HR operations and driving continuous improvement across all people-related practices. Key Responsibilities . Lead the full employee lifecycle, from recruitment and onboarding through to exit processes . Manage recruitment for trainee, qualified, and senior professional roles . Advise partners and managers on employee relations, performance management, disciplinaries, and grievances . Ensure compliance with UK employment legislation and professional standards . Develop and maintain HR policies and procedures appropriate for a regulated professional services environment . Support learning and development, CPD, and career progression frameworks . Oversee performance review and appraisal processes . Maintain accurate HR records and produce management reports . Work with PeopleHR software to improve usage and understanding across the firm . Support employee engagement initiatives and nominations in collaboration with partners About You . Proven HR management experience, ideally within accountancy, professional services, or another regulated environment . Strong working knowledge of UK employment law . Confident advising senior managers, including partners . Practical, discreet, and commercially aware . Excellent communication and organisational skills . Able to balance employee advocacy with business needs Qualifications & Experience . CIPD Level 5 or above (or equivalent) preferred . Proven experience in a senior HR role, ideally as an HR Manager . Strong knowledge of employment law, HR policies, and best practice Benefits The HR Manager role offers a competitive benefits package, including: . Competitive market-rate salary . Salary sacrifice schemes . Performance and career development support . Open-plan office environment . Death in service benefit . Free onsite parking . Healthshield . 34 days' holiday (with the option to purchase additional days) . Private health insurance
Jonathan Lee Recruitment Ltd
Hartlebury, Worcestershire
About the Role We are seeking an ambitious, results-driven Sales Manager to lead and execute a high-value, long-term sales strategy across the UK and Ireland. A true hunter role focused on identifying, pursuing, and winning complex, multi-stakeholder deals with extended sales cycles. If you thrive on building pipelines from scratch, navigating procurement processes, influencing decision-makers, and closing strategic contracts, this role offers significant long-term career progression. The sales cycle can be long and requires persistence, resilience. You must be comfortable working on tenders, bids, and framework agreements while building trusted relationships at senior levels. Key Responsibilities Develop and execute a UK & Ireland sales strategy to achieve revenue and growth targets Own and manage the full sales pipeline, forecasting and reporting Identify, target, and win new business opportunities Lead complex, long-term sales cycles including tenders, bids, and framework submissions Conduct frequent face-to-face client meetings Build strong relationships with senior stakeholders and decision-makers Drive account growth within existing customers Manage and develop a team of 3. Oversee marketing activity delivered by an in-house assistant and external digital agency Align marketing campaigns with sales objectives What We re Looking For We want a true sales hunter someone who: Has proven success in long sales cycles and complex deal environments Is comfortable targeting senior stakeholders within structured organisations Understands procurement processes and public sector frameworks Is highly resilient and persistent Can build a sales function strategically, not just tactically Proven track record in B2B sales management Experience delivering revenue growth Strong negotiation, presentation, and closing skills Commercially astute Willingness to travel Highly Desirable Backgrounds Experience in one or more of the following sectors would be advantageous: Infrastructure Electrical Construction Transport or traffic-related services Public sector or local authority sales What s On Offer £50,000 £60,000 basic salary Company car or allowance 22 days holiday rising with time served Healthcare & Pension Hybrid working Clear progression pathway Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Feb 27, 2026
Full time
About the Role We are seeking an ambitious, results-driven Sales Manager to lead and execute a high-value, long-term sales strategy across the UK and Ireland. A true hunter role focused on identifying, pursuing, and winning complex, multi-stakeholder deals with extended sales cycles. If you thrive on building pipelines from scratch, navigating procurement processes, influencing decision-makers, and closing strategic contracts, this role offers significant long-term career progression. The sales cycle can be long and requires persistence, resilience. You must be comfortable working on tenders, bids, and framework agreements while building trusted relationships at senior levels. Key Responsibilities Develop and execute a UK & Ireland sales strategy to achieve revenue and growth targets Own and manage the full sales pipeline, forecasting and reporting Identify, target, and win new business opportunities Lead complex, long-term sales cycles including tenders, bids, and framework submissions Conduct frequent face-to-face client meetings Build strong relationships with senior stakeholders and decision-makers Drive account growth within existing customers Manage and develop a team of 3. Oversee marketing activity delivered by an in-house assistant and external digital agency Align marketing campaigns with sales objectives What We re Looking For We want a true sales hunter someone who: Has proven success in long sales cycles and complex deal environments Is comfortable targeting senior stakeholders within structured organisations Understands procurement processes and public sector frameworks Is highly resilient and persistent Can build a sales function strategically, not just tactically Proven track record in B2B sales management Experience delivering revenue growth Strong negotiation, presentation, and closing skills Commercially astute Willingness to travel Highly Desirable Backgrounds Experience in one or more of the following sectors would be advantageous: Infrastructure Electrical Construction Transport or traffic-related services Public sector or local authority sales What s On Offer £50,000 £60,000 basic salary Company car or allowance 22 days holiday rising with time served Healthcare & Pension Hybrid working Clear progression pathway Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
About the Opportunity As a Customer Success Manager, Growth; you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs, at scale. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful and partner closely with internal teams to amplify the voices of the customers. This is a high-velocity role, working with many different customers at all different parts of their journey. Your goal is to ensure positive customer experiences and hit customer retention benchmarks. What to expect? Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning Execute customer programs, partnering with our product, sales, and marketing teams Leverage tech tools to be able to manage your day-to-day, with a high level of throughput and organization, continually optimizing the workflows for maximum effectiveness Drive product adoption, customer satisfaction, and overall influence on customer health scores Monitor customer usage and health scores to proactively mitigate risks within a large book of business and nurture accounts ripe for expansion Partner with the Renewal team early and often to maintain a high rate of customer retention Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 10% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred Excellent oral and written communication skills in English 3+ years of experience in a customer-facing role; Customer Success Management or Account Management experience. Past history of meeting or exceeding goals Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Strong cross-functional participation and collaboration as a key team player Ability to understand Contentful APIs, as well as the modern content management and digital experience stack Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools) Well-developed attention to detail and organization skills ie: following processes, updating the relevant systems diligently, and making suggestions on improvements where required Technical understanding and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Customer-first mindset, where you and the company win by helping our customers succeed. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Feb 27, 2026
Full time
About the Opportunity As a Customer Success Manager, Growth; you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs, at scale. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful and partner closely with internal teams to amplify the voices of the customers. This is a high-velocity role, working with many different customers at all different parts of their journey. Your goal is to ensure positive customer experiences and hit customer retention benchmarks. What to expect? Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning Execute customer programs, partnering with our product, sales, and marketing teams Leverage tech tools to be able to manage your day-to-day, with a high level of throughput and organization, continually optimizing the workflows for maximum effectiveness Drive product adoption, customer satisfaction, and overall influence on customer health scores Monitor customer usage and health scores to proactively mitigate risks within a large book of business and nurture accounts ripe for expansion Partner with the Renewal team early and often to maintain a high rate of customer retention Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 10% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred Excellent oral and written communication skills in English 3+ years of experience in a customer-facing role; Customer Success Management or Account Management experience. Past history of meeting or exceeding goals Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Strong cross-functional participation and collaboration as a key team player Ability to understand Contentful APIs, as well as the modern content management and digital experience stack Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools) Well-developed attention to detail and organization skills ie: following processes, updating the relevant systems diligently, and making suggestions on improvements where required Technical understanding and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Customer-first mindset, where you and the company win by helping our customers succeed. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
Feb 27, 2026
Full time
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. 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Job Title: Director - Town Planning Location: Liverpool (Hybrid) Penguin Recruitment is working on behalf of a well-established, employee-owned multidisciplinary planning and design consultancy to appoint an experienced Planning Director for its centrally located Liverpool office. This is a senior leadership opportunity to take ownership of a growing regional planning team within a nationally active consultancy known for delivering tailored advice across the development sector. The Opportunity The successful candidate will lead and further develop the Liverpool Planning Office, building on an existing and well-regarded client portfolio while helping to grow the wider business through cross-selling services across a strong multidisciplinary offer, including: Planning Research & Analysis Masterplanning & Urban Design Architecture Transport & Infrastructure Sustainability Engineering Environmental Services The Liverpool office serves projects across the North West and Scotland and works closely with in-house design and masterplanning teams, allowing for genuinely collaborative project delivery. You will join a close and supportive senior leadership team, with regular Director-level engagement, 1:1s with the Managing Director, and a structured review process. Key Responsibilities Lead and grow the Liverpool Planning team Provide clear leadership, mentoring and strategic direction Manage and oversee major planning projects including applications, appeals, Local Plans, examinations and inquiries Develop and strengthen existing client relationships while generating new business opportunities Identify and secure growth in targeted development sectors Take responsibility for office financial performance and resourcing Contribute to company-wide business strategy and senior management Represent the business at networking and industry events Assemble and lead project teams across the national office network About You MRTPI qualified with a postgraduate degree in Planning Ideally professional experience, gained within private consultancy, public sector or client-side roles Proven experience managing professional planning teams Strong track record in business development and client leadership Established professional network with clear ideas for future growth Confident leading complex development management and policy work Commercially aware, collaborative and people-focused What's on Offer Senior leadership role within an employee-owned organisation Competitive, negotiable salary Hybrid working with core office collaboration days Private healthcare, life insurance and enhanced pension options Generous annual leave plus gifted time off over Christmas Enhanced maternity scheme Cycle to work scheme Paid professional subscriptions Strong commitment to wellbeing, diversity and inclusion Active CPD and training programme, with Directors contributing to thought leadership and industry insight Interested? The hiring manager is looking to meet suitable candidates ASAP. If you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Feb 27, 2026
Full time
Job Title: Director - Town Planning Location: Liverpool (Hybrid) Penguin Recruitment is working on behalf of a well-established, employee-owned multidisciplinary planning and design consultancy to appoint an experienced Planning Director for its centrally located Liverpool office. This is a senior leadership opportunity to take ownership of a growing regional planning team within a nationally active consultancy known for delivering tailored advice across the development sector. The Opportunity The successful candidate will lead and further develop the Liverpool Planning Office, building on an existing and well-regarded client portfolio while helping to grow the wider business through cross-selling services across a strong multidisciplinary offer, including: Planning Research & Analysis Masterplanning & Urban Design Architecture Transport & Infrastructure Sustainability Engineering Environmental Services The Liverpool office serves projects across the North West and Scotland and works closely with in-house design and masterplanning teams, allowing for genuinely collaborative project delivery. You will join a close and supportive senior leadership team, with regular Director-level engagement, 1:1s with the Managing Director, and a structured review process. Key Responsibilities Lead and grow the Liverpool Planning team Provide clear leadership, mentoring and strategic direction Manage and oversee major planning projects including applications, appeals, Local Plans, examinations and inquiries Develop and strengthen existing client relationships while generating new business opportunities Identify and secure growth in targeted development sectors Take responsibility for office financial performance and resourcing Contribute to company-wide business strategy and senior management Represent the business at networking and industry events Assemble and lead project teams across the national office network About You MRTPI qualified with a postgraduate degree in Planning Ideally professional experience, gained within private consultancy, public sector or client-side roles Proven experience managing professional planning teams Strong track record in business development and client leadership Established professional network with clear ideas for future growth Confident leading complex development management and policy work Commercially aware, collaborative and people-focused What's on Offer Senior leadership role within an employee-owned organisation Competitive, negotiable salary Hybrid working with core office collaboration days Private healthcare, life insurance and enhanced pension options Generous annual leave plus gifted time off over Christmas Enhanced maternity scheme Cycle to work scheme Paid professional subscriptions Strong commitment to wellbeing, diversity and inclusion Active CPD and training programme, with Directors contributing to thought leadership and industry insight Interested? The hiring manager is looking to meet suitable candidates ASAP. If you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
US & UK Assistant Tax Manager US & UK Assistant Tax Manager London Permanent role Hybrid We are recruiting on behalf of a boutique US/UK tax advisory firm based in London s Pall Mall. The firm is highly regarded for its specialist expertise and is one of the few practices able to provide comprehensive wealth and tax planning advice to US persons living in the UK. This is an excellent opportunity for an experienced US/UK private client tax professional to take on a key role within a growing and collaborative team, working with a high-quality international client base. Key Responsibilities - Actively managing a portfolio of clients, ensuring US and UK personal tax compliance obligations are met accurately and within deadlines. - Coordinating and requesting client information required to prepare US and UK tax returns. - Reviewing tax returns and supporting work prepared by junior members of the team, providing guidance and feedback where appropriate. - Building and maintaining strong client relationships, acting as a trusted point of contact and identifying opportunities for additional services and business development. - Identifying technical issues, risks and planning considerations, and clearly communicating these to senior team members. - Managing the financial aspects of client engagements, including monitoring budgets and fee recovery. Skills & Experience - A minimum of 4+ years experience in US/UK private client tax, ideally gained within a professional services environment. - Experience working with High-Net-Worth Individuals, including private equity executives and business owner clients. - Qualified member of the Association of Taxation Technicians (ATT) and Enrolled Agent (EA) status. - Hands-on experience using CCH Axcess or CCH ProSystem for the preparation of US tax returns. - Proven ability to proactively manage a client portfolio while working closely with both senior and junior colleagues. - Strong IT skills, with confidence using Microsoft Office and tax software packages. - Well organised, with the ability to prioritise workloads and meet tight and competing deadlines. - A strong team player with excellent interpersonal and communication skills. Benefits - 25 days annual leave per annum. - Discretionary annual Summer Bonus. - Annual Christmas bonus equivalent to one week s salary. - Salary Sacrifice Pension Scheme, with auto-enrolment subject to eligibility (Employer contribution: 5%; Employee contribution: 3%). - Private Medical Insurance following completion of three months service. - Death in Service cover at four times annual salary. If you are interested in this role and are looking to develop your career within a specialist, boutique advisory firm, we would be delighted to hear from you. Please apply with your CV, and a member of our recruitment team will contact you to discuss the role in confidence.
Feb 27, 2026
Full time
US & UK Assistant Tax Manager US & UK Assistant Tax Manager London Permanent role Hybrid We are recruiting on behalf of a boutique US/UK tax advisory firm based in London s Pall Mall. The firm is highly regarded for its specialist expertise and is one of the few practices able to provide comprehensive wealth and tax planning advice to US persons living in the UK. This is an excellent opportunity for an experienced US/UK private client tax professional to take on a key role within a growing and collaborative team, working with a high-quality international client base. Key Responsibilities - Actively managing a portfolio of clients, ensuring US and UK personal tax compliance obligations are met accurately and within deadlines. - Coordinating and requesting client information required to prepare US and UK tax returns. - Reviewing tax returns and supporting work prepared by junior members of the team, providing guidance and feedback where appropriate. - Building and maintaining strong client relationships, acting as a trusted point of contact and identifying opportunities for additional services and business development. - Identifying technical issues, risks and planning considerations, and clearly communicating these to senior team members. - Managing the financial aspects of client engagements, including monitoring budgets and fee recovery. Skills & Experience - A minimum of 4+ years experience in US/UK private client tax, ideally gained within a professional services environment. - Experience working with High-Net-Worth Individuals, including private equity executives and business owner clients. - Qualified member of the Association of Taxation Technicians (ATT) and Enrolled Agent (EA) status. - Hands-on experience using CCH Axcess or CCH ProSystem for the preparation of US tax returns. - Proven ability to proactively manage a client portfolio while working closely with both senior and junior colleagues. - Strong IT skills, with confidence using Microsoft Office and tax software packages. - Well organised, with the ability to prioritise workloads and meet tight and competing deadlines. - A strong team player with excellent interpersonal and communication skills. Benefits - 25 days annual leave per annum. - Discretionary annual Summer Bonus. - Annual Christmas bonus equivalent to one week s salary. - Salary Sacrifice Pension Scheme, with auto-enrolment subject to eligibility (Employer contribution: 5%; Employee contribution: 3%). - Private Medical Insurance following completion of three months service. - Death in Service cover at four times annual salary. If you are interested in this role and are looking to develop your career within a specialist, boutique advisory firm, we would be delighted to hear from you. Please apply with your CV, and a member of our recruitment team will contact you to discuss the role in confidence.
Portfolio Procurement has been engaged by our globally recognised client to recruit for an Indirect Sourcing Manager on a 12-month contract. Job Responsibilities: Conducts analysis of market conditions to proactively manage changes in the marketplace & develop project plans to address such issues. Obtains relevant information for developing new commodity strategies, considering the entire supply chain, information, and economic considerations. Identifies savings drivers for commodity across multiple levers - price, cost, demand, and process. Conducts comprehensive supplier analysis. Conceives and develops complex analytical & pricing models to address Strategic Sourcing challenges, including spend baseline development, bid evaluation and savings calculations. Develops strategies and conducts negotiations to maximize value. Skills and Experience required. 5 years of experience in a sophisticated sourcing environment, category management, negotiations, supplier management Previous experience of sourcing a wide range of Indirect goods and services. Proficiency in developing complex RFPs and conducting complex bid analysis Relationship Building: gaining trust, service orientation, customer focus 51169BS INDPROC Portfolio Payroll Ltd is acting as an Employment Business in relation to this vacancy.
Feb 27, 2026
Contractor
Portfolio Procurement has been engaged by our globally recognised client to recruit for an Indirect Sourcing Manager on a 12-month contract. Job Responsibilities: Conducts analysis of market conditions to proactively manage changes in the marketplace & develop project plans to address such issues. Obtains relevant information for developing new commodity strategies, considering the entire supply chain, information, and economic considerations. Identifies savings drivers for commodity across multiple levers - price, cost, demand, and process. Conducts comprehensive supplier analysis. Conceives and develops complex analytical & pricing models to address Strategic Sourcing challenges, including spend baseline development, bid evaluation and savings calculations. Develops strategies and conducts negotiations to maximize value. Skills and Experience required. 5 years of experience in a sophisticated sourcing environment, category management, negotiations, supplier management Previous experience of sourcing a wide range of Indirect goods and services. Proficiency in developing complex RFPs and conducting complex bid analysis Relationship Building: gaining trust, service orientation, customer focus 51169BS INDPROC Portfolio Payroll Ltd is acting as an Employment Business in relation to this vacancy.
Senior Fire Safety Assurance Manager - London and South East - Salary c 70k plus car/allowance. Working for a well respected Facilities Management company, they are looking for a highly competent Fire Safety specialist. You'll be joining a dynamic and growing central engineering function, with the ability to work autonomously, and within an established group of Subject Matter Experts. Our team sets the standards and strives to deliver more centrally, to support our operational colleagues. Acting as the Senior Fire Safety Assurance Manager for the South East and London, you'll be supporting around 150 million of contracts (turn over) per year. The purpose of this role is to develop guidance and policy documents, de-mystifying the fire disciplines, and work with our operational technical staff to implement these documents, ensuring compliance with the relevant standards. You'll also provide advice to strategic leaders and Subject Matter Expert support to the Divisions Operational teams regarding all aspects of Fire Safety Compliance. The Sustainable Facilities Management Division incorporates a broad spectrum of customer contracts including Manufacturing, Transport, Central Government, Industrial, Retail, Leisure, Healthcare, Education and Corporate. The role will support all sectors including the specific requirements of PFI. The successful candidate will lead on the development of governance processes associated with our fire safety management systems across our South Eastern portfolio. Member of recognised professional body in relation to Fire Safety Management Significant, detailed knowledge of Fire Safety Compliance requirements, and an ability to take these requirements and clearly articulate them to non-technical staff Recognised qualification in a fire safety discipline with a minimum of 10 years' experience working in a senior Fire Safety Management role Good working knowledge in building fire safety and building engineering services At least 10 years' experience within the building/fire safety industry at Management level The post holder must have significant Fire Safety experience (over 10 years) and be proficient at drafting detailed Fire Safety technical reports and be able to support and actively lead accident or operational incident investigations, that may have caused injury to personnel or an interruption to our customer's operations, through Fires. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Feb 27, 2026
Full time
Senior Fire Safety Assurance Manager - London and South East - Salary c 70k plus car/allowance. Working for a well respected Facilities Management company, they are looking for a highly competent Fire Safety specialist. You'll be joining a dynamic and growing central engineering function, with the ability to work autonomously, and within an established group of Subject Matter Experts. Our team sets the standards and strives to deliver more centrally, to support our operational colleagues. Acting as the Senior Fire Safety Assurance Manager for the South East and London, you'll be supporting around 150 million of contracts (turn over) per year. The purpose of this role is to develop guidance and policy documents, de-mystifying the fire disciplines, and work with our operational technical staff to implement these documents, ensuring compliance with the relevant standards. You'll also provide advice to strategic leaders and Subject Matter Expert support to the Divisions Operational teams regarding all aspects of Fire Safety Compliance. The Sustainable Facilities Management Division incorporates a broad spectrum of customer contracts including Manufacturing, Transport, Central Government, Industrial, Retail, Leisure, Healthcare, Education and Corporate. The role will support all sectors including the specific requirements of PFI. The successful candidate will lead on the development of governance processes associated with our fire safety management systems across our South Eastern portfolio. Member of recognised professional body in relation to Fire Safety Management Significant, detailed knowledge of Fire Safety Compliance requirements, and an ability to take these requirements and clearly articulate them to non-technical staff Recognised qualification in a fire safety discipline with a minimum of 10 years' experience working in a senior Fire Safety Management role Good working knowledge in building fire safety and building engineering services At least 10 years' experience within the building/fire safety industry at Management level The post holder must have significant Fire Safety experience (over 10 years) and be proficient at drafting detailed Fire Safety technical reports and be able to support and actively lead accident or operational incident investigations, that may have caused injury to personnel or an interruption to our customer's operations, through Fires. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Role Title: Customer Success Manager (CSM) Team: Customer Experience Manager: Director of Customer Experience RACI Role: R on proactive account management, user training, and platform engagement; A on onboarding, account health, renewal success and adoption; C/I with Sales, Product, and Creative. Delegation Readiness Level: Target = Level 3 - 4 At Phyron AI, we are revolutionising the car buying experience with cutting-edge AI video solutions. Imagine personalised, immersive car tours that captivate potential buyers and drive dealerships towards record sales. We're conquering the global automotive software market (think 30 countries and counting!). We're not just building AI; we're building the future of auto retail. Role Purpose The Customer Success Manager (CSM) is the trusted guide for our clients post-sale. From onboarding and training through to adoption, engagement and renewal, the CSM ensures our customers unlock maximum value from Phyron's solutions. This role is all about relationships, results, and retention. You'll be on the front line with our clients, acting as their day-to-day contact and internal advocate. You'll partner closely with Sales, Creative, Product and Support to ensure that customer expectations are met, exceeded, and continuously evolving with their business needs. A requirement for this role is to speak English, French and Italian. (Spanish would be preferable too but not essential) Core Responsibilities Lead onboarding for new clients, ensuring timely, smooth, and high-quality activation Deliver proactive account management, ensuring clients are engaged, satisfied, and achieving their goals Drive feature adoption and usage through training, nudges and 1:1 support Monitor account health, usage, feedback, and satisfaction levels (CSAT/NPS) Own renewals and work cross-functionally to reduce churn risk Collaborate with the Product team to surface customer feedback and prioritise improvements Support campaign launches in collaboration with Creative and CX Track key metrics and report on account success regularly to internal stakeholders Skills & Experience Required 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment Excellent communication and relationship-building skills Strong project management and organisational skills Comfortable working with product data, CRM tools (like Salesforce), and dashboards Able to manage multiple accounts with varying needs and priorities Proactive, curious, and empathetic with a customer-first mindset Short-Term Focus Build trusted relationships with key clients, especially new onboardings Identify gaps in onboarding flows and develop repeatable best practices Improve usage and engagement rates across a portfolio of strategic accounts Flag and resolve churn risks early Expected Impact Customers feel supported, confident and clear on how to use Phyron's platform to its full potential Retention and renewal rates increase due to improved customer outcomes Internal teams gain better visibility on client sentiment and feedback Reduced reactive support due to stronger onboarding and proactive management Behavioural & Leadership Competencies Customer obsessed - balances empathy with commercial awareness Highly accountable with a proactive mindset Strong communicator and listener Thrives in a fast-paced, scale-up environment Autonomy & Decision-Making Scope Expected Delegation Level: Level 3 - 4 Manages day-to-day customer interactions and success plans Escalates for high-risk renewals or strategic account issues Suggests improvements and iterates onboarding and engagement processes with CX and Product teams Here's what we have to offer: Growth: We're a rapidly growing company, and you'll have the opportunity to grow and develop your skills alongside us. Support: We're a supportive and collaborative team, and you'll have the resources and guidance you need to succeed. Development: We invest in your professional development with opportunities for training, mentorship, and career advancement. Impact: You'll get to work on cutting-edge AI projects with a team of brilliant minds, making a real difference. Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits and generous paid time off, including a birthday day off! Work-Life Balance: We value your well-being and offer flexible work arrangements to help you achieve a healthy work-life balance.
Feb 27, 2026
Full time
Role Title: Customer Success Manager (CSM) Team: Customer Experience Manager: Director of Customer Experience RACI Role: R on proactive account management, user training, and platform engagement; A on onboarding, account health, renewal success and adoption; C/I with Sales, Product, and Creative. Delegation Readiness Level: Target = Level 3 - 4 At Phyron AI, we are revolutionising the car buying experience with cutting-edge AI video solutions. Imagine personalised, immersive car tours that captivate potential buyers and drive dealerships towards record sales. We're conquering the global automotive software market (think 30 countries and counting!). We're not just building AI; we're building the future of auto retail. Role Purpose The Customer Success Manager (CSM) is the trusted guide for our clients post-sale. From onboarding and training through to adoption, engagement and renewal, the CSM ensures our customers unlock maximum value from Phyron's solutions. This role is all about relationships, results, and retention. You'll be on the front line with our clients, acting as their day-to-day contact and internal advocate. You'll partner closely with Sales, Creative, Product and Support to ensure that customer expectations are met, exceeded, and continuously evolving with their business needs. A requirement for this role is to speak English, French and Italian. (Spanish would be preferable too but not essential) Core Responsibilities Lead onboarding for new clients, ensuring timely, smooth, and high-quality activation Deliver proactive account management, ensuring clients are engaged, satisfied, and achieving their goals Drive feature adoption and usage through training, nudges and 1:1 support Monitor account health, usage, feedback, and satisfaction levels (CSAT/NPS) Own renewals and work cross-functionally to reduce churn risk Collaborate with the Product team to surface customer feedback and prioritise improvements Support campaign launches in collaboration with Creative and CX Track key metrics and report on account success regularly to internal stakeholders Skills & Experience Required 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment Excellent communication and relationship-building skills Strong project management and organisational skills Comfortable working with product data, CRM tools (like Salesforce), and dashboards Able to manage multiple accounts with varying needs and priorities Proactive, curious, and empathetic with a customer-first mindset Short-Term Focus Build trusted relationships with key clients, especially new onboardings Identify gaps in onboarding flows and develop repeatable best practices Improve usage and engagement rates across a portfolio of strategic accounts Flag and resolve churn risks early Expected Impact Customers feel supported, confident and clear on how to use Phyron's platform to its full potential Retention and renewal rates increase due to improved customer outcomes Internal teams gain better visibility on client sentiment and feedback Reduced reactive support due to stronger onboarding and proactive management Behavioural & Leadership Competencies Customer obsessed - balances empathy with commercial awareness Highly accountable with a proactive mindset Strong communicator and listener Thrives in a fast-paced, scale-up environment Autonomy & Decision-Making Scope Expected Delegation Level: Level 3 - 4 Manages day-to-day customer interactions and success plans Escalates for high-risk renewals or strategic account issues Suggests improvements and iterates onboarding and engagement processes with CX and Product teams Here's what we have to offer: Growth: We're a rapidly growing company, and you'll have the opportunity to grow and develop your skills alongside us. Support: We're a supportive and collaborative team, and you'll have the resources and guidance you need to succeed. Development: We invest in your professional development with opportunities for training, mentorship, and career advancement. Impact: You'll get to work on cutting-edge AI projects with a team of brilliant minds, making a real difference. Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits and generous paid time off, including a birthday day off! Work-Life Balance: We value your well-being and offer flexible work arrangements to help you achieve a healthy work-life balance.
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 27, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Account Manager Courier & Logistics Location: London (Hybrid min. 3 days in office/client-facing) Salary: Competitive, DOE We re seeking a proactive Account Manager to manage key client accounts for a leading London courier and logistics provider. You ll be the main point of contact, building strong relationships, ensuring seamless courier and delivery service, and identifying opportunities for growth. Key Responsibilities: Manage a portfolio of clients and maintain long-term relationships. Monitor KPIs, resolve operational issues, and ensure service excellence. Analyse data, produce reports, and support business reviews. Drive account growth through upselling and efficiency improvements. You ll Need: Experience in courier, logistics, transport, or supply chain services. Strong communication, CRM, and reporting skills. Organised, proactive, and calm under pressure. Join a dynamic team where client satisfaction, reliability, and continuous improvement are at the heart of everything we do.
Feb 27, 2026
Full time
Account Manager Courier & Logistics Location: London (Hybrid min. 3 days in office/client-facing) Salary: Competitive, DOE We re seeking a proactive Account Manager to manage key client accounts for a leading London courier and logistics provider. You ll be the main point of contact, building strong relationships, ensuring seamless courier and delivery service, and identifying opportunities for growth. Key Responsibilities: Manage a portfolio of clients and maintain long-term relationships. Monitor KPIs, resolve operational issues, and ensure service excellence. Analyse data, produce reports, and support business reviews. Drive account growth through upselling and efficiency improvements. You ll Need: Experience in courier, logistics, transport, or supply chain services. Strong communication, CRM, and reporting skills. Organised, proactive, and calm under pressure. Join a dynamic team where client satisfaction, reliability, and continuous improvement are at the heart of everything we do.
Job Specification: Interim Compliance ManagerDepartment: Housing MaintenanceTeam Size: 30+ staff1. Role PurposeThe Interim Compliance Manager will lead and oversee statutory compliance across a large and busy Housing Maintenance department. The role ensures the council meets all legal, regulatory, and best-practice requirements relating to landlord compliance, including gas safety, electrical safety, fire safety, asbestos management, and lift maintenance. The postholder will provide strong operational leadership to three specialist compliance leads and drive high standards of performance, reporting, and assurance across all compliance areas.(Gas Compliance Lead, Electrical Compliance Lead, Fire/Asbestos/Lifts Compliance Lead)2. Key ResponsibilitiesStrategic Leadership & Management Lead the statutory compliance function within Housing Maintenance, ensuring full adherence to all landlord obligations. Manage and support three compliance leads covering Gas Safety, Electrical Safety, and Fire/Asbestos/Lifts. Provide clear direction, coaching, and performance management to ensure high-quality service delivery. Statutory & Regulatory Compliance Ensure compliance with all relevant legislation and guidance including Gas Safety Regulations, Electrical Safety standards, Fire Safety Order requirements, Control of Asbestos Regulations, and LOLER/PUWER. Maintain and continuously improve compliance frameworks, policies, and procedures. Ensure effective contractor management including monitoring, auditing, and performance review. Assurance, Reporting & Risk Management Oversee the development and maintenance of accurate compliance data and audit trails. Prepare high-quality reports for senior management, boards, committees, and regulatory bodies. Lead on internal audits, external inspections, and follow-up actions. Identify key risks and ensure robust mitigation plans are in place. Operational Delivery Ensure servicing, inspection, remedial works, and certification programmes are delivered on time and to required standards. Work closely with repairs, asset management, and housing operations to resolve compliance-related issues. Manage budgets associated with compliance work streams, including contract spend. Stakeholder Engagement Act as the key point of contact for internal and external stakeholders on all compliance matters. Foster effective relationships with regulators, auditors, contractors, and internal departments. Communicate compliance priorities clearly across the service to drive safety culture. 3. Qualifications & ExperienceEssential Qualifications Relevant technical qualification in building services, compliance, health & safety, or equivalent experience. Professional membership desirable (e.g., Gas Safe, NICEIC, IOSH, IFE, BOHS, or equivalent). Essential Experience Significant experience managing statutory compliance within housing, property, or building maintenance environments. Proven leadership experience managing multi-disciplinary compliance teams. Strong understanding of landlord compliance obligations and regulatory frameworks. Experience managing contractors including performance monitoring, audits, KPIs, and service delivery. Experience in contract management including overseeing existing contracts and driving continuous improvement. Experience procuring new contracts including specifications, tender processes, evaluating bids, and mobilising suppliers. Demonstrable experience improving compliance performance in a large, complex setting. Skills & Competencies Strong leadership and communication skills. Excellent organisational skills with the ability to prioritise in a busy, reactive environment. Ability to interpret and apply legislation, codes of practice, and technical standards. High attention to detail and accuracy in reporting. Strong IT skills including compliance systems and Microsoft Office. 4. Additional InformationThis is an interim role requiring someone who can hit the ground running.The role may require occasional out-of-hours work to respond to urgent compliance What you'll get in return This is a temporary position with the potential to go permanent What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Feb 27, 2026
Seasonal
Job Specification: Interim Compliance ManagerDepartment: Housing MaintenanceTeam Size: 30+ staff1. Role PurposeThe Interim Compliance Manager will lead and oversee statutory compliance across a large and busy Housing Maintenance department. The role ensures the council meets all legal, regulatory, and best-practice requirements relating to landlord compliance, including gas safety, electrical safety, fire safety, asbestos management, and lift maintenance. The postholder will provide strong operational leadership to three specialist compliance leads and drive high standards of performance, reporting, and assurance across all compliance areas.(Gas Compliance Lead, Electrical Compliance Lead, Fire/Asbestos/Lifts Compliance Lead)2. Key ResponsibilitiesStrategic Leadership & Management Lead the statutory compliance function within Housing Maintenance, ensuring full adherence to all landlord obligations. Manage and support three compliance leads covering Gas Safety, Electrical Safety, and Fire/Asbestos/Lifts. Provide clear direction, coaching, and performance management to ensure high-quality service delivery. Statutory & Regulatory Compliance Ensure compliance with all relevant legislation and guidance including Gas Safety Regulations, Electrical Safety standards, Fire Safety Order requirements, Control of Asbestos Regulations, and LOLER/PUWER. Maintain and continuously improve compliance frameworks, policies, and procedures. Ensure effective contractor management including monitoring, auditing, and performance review. Assurance, Reporting & Risk Management Oversee the development and maintenance of accurate compliance data and audit trails. Prepare high-quality reports for senior management, boards, committees, and regulatory bodies. Lead on internal audits, external inspections, and follow-up actions. Identify key risks and ensure robust mitigation plans are in place. Operational Delivery Ensure servicing, inspection, remedial works, and certification programmes are delivered on time and to required standards. Work closely with repairs, asset management, and housing operations to resolve compliance-related issues. Manage budgets associated with compliance work streams, including contract spend. Stakeholder Engagement Act as the key point of contact for internal and external stakeholders on all compliance matters. Foster effective relationships with regulators, auditors, contractors, and internal departments. Communicate compliance priorities clearly across the service to drive safety culture. 3. Qualifications & ExperienceEssential Qualifications Relevant technical qualification in building services, compliance, health & safety, or equivalent experience. Professional membership desirable (e.g., Gas Safe, NICEIC, IOSH, IFE, BOHS, or equivalent). Essential Experience Significant experience managing statutory compliance within housing, property, or building maintenance environments. Proven leadership experience managing multi-disciplinary compliance teams. Strong understanding of landlord compliance obligations and regulatory frameworks. Experience managing contractors including performance monitoring, audits, KPIs, and service delivery. Experience in contract management including overseeing existing contracts and driving continuous improvement. Experience procuring new contracts including specifications, tender processes, evaluating bids, and mobilising suppliers. Demonstrable experience improving compliance performance in a large, complex setting. Skills & Competencies Strong leadership and communication skills. Excellent organisational skills with the ability to prioritise in a busy, reactive environment. Ability to interpret and apply legislation, codes of practice, and technical standards. High attention to detail and accuracy in reporting. Strong IT skills including compliance systems and Microsoft Office. 4. Additional InformationThis is an interim role requiring someone who can hit the ground running.The role may require occasional out-of-hours work to respond to urgent compliance What you'll get in return This is a temporary position with the potential to go permanent What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Principal Planning Consultant / Development Lead Location: Kettering Penguin Recruitment is delighted to be supporting a leading multi-disciplinary property and land consultancy in the Midlands with the appointment of a Principal Planning Consultant / Development Lead. This well-established consultancy provides integrated services across planning, architecture, building surveying, valuation, and business consultancy. With a strong regional presence and a collaborative, multi-disciplinary development team, the business combines the breadth of a larger consultancy with the autonomy and close-knit culture of a smaller practice. Due to strategic growth ambitions within the Kettering office, they are seeking a senior planning professional with a proven track record of driving growth, building teams, and establishing a strong market presence. The Role - Principal Planning Consultant / Development Lead This is a senior, client-facing role combining technical delivery, team leadership, and strategic business development. You will act as the internal figurehead for planning and development within the Kettering office and play a pivotal role in shaping and expanding the consultancy's regional planning offer. Key Responsibilities: Act as the technical lead and internal authority on planning and development matters Deliver planning consultancy across a range of sectors, including strategic and development planning advice Coordinate and prepare planning applications, provide expert client advice, and manage post-planning negotiations and appeals Demonstrate strong understanding of the full development lifecycle, including technical design, procurement, and construction-phase services Lead and coordinate internal and external project teams, managing risk, programmes, and delivery Support and mentor junior team members, contributing to capability growth Shape operational processes to improve efficiency, productivity, and profitability Strategic Growth Responsibilities: Develop a deep understanding of the consultancy's service offerings and how they integrate to provide a unique client proposition Cross-sell services such as land promotion, agency, and valuation Drive marketing, business development, and brand awareness across Northamptonshire Build and leverage a strong network of developers, landowners, promoters, and agents Increase the volume and quality of planning and development instructions Identify opportunities to diversify service offerings and target markets Person Specification: Proven experience in planning consultancy and development leadership Excellent people management and team-building capabilities Strong strategic thinking with attention to detail Confident decision-maker with strong problem-solving skills Resilient, adaptable, and commercially minded Passionate about innovation and continuous improvement MRTPI (or equivalent relevant qualification) Full, clean UK driving licence (essential) Working Hours: 37.5 hours per week, worked flexibly Monday-Friday in line with an agile working philosophy. Benefits Package: Competitive salary reflective of experience and qualifications Professional membership fees paid and funded CPD and training Private healthcare scheme Employee Assistance Programme, health plan, and annual flu jab Agile working with a mix of office and remote work 35 days annual leave (including bank holidays), plus: Additional birthday leave Extra holiday for long service Discretionary bonus scheme Enhanced workplace pension Access to employee loan and internal service discounts after probation Salary sacrifice schemes (Electric Vehicle and Cycle to Work) Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Feb 27, 2026
Full time
Job Title: Principal Planning Consultant / Development Lead Location: Kettering Penguin Recruitment is delighted to be supporting a leading multi-disciplinary property and land consultancy in the Midlands with the appointment of a Principal Planning Consultant / Development Lead. This well-established consultancy provides integrated services across planning, architecture, building surveying, valuation, and business consultancy. With a strong regional presence and a collaborative, multi-disciplinary development team, the business combines the breadth of a larger consultancy with the autonomy and close-knit culture of a smaller practice. Due to strategic growth ambitions within the Kettering office, they are seeking a senior planning professional with a proven track record of driving growth, building teams, and establishing a strong market presence. The Role - Principal Planning Consultant / Development Lead This is a senior, client-facing role combining technical delivery, team leadership, and strategic business development. You will act as the internal figurehead for planning and development within the Kettering office and play a pivotal role in shaping and expanding the consultancy's regional planning offer. Key Responsibilities: Act as the technical lead and internal authority on planning and development matters Deliver planning consultancy across a range of sectors, including strategic and development planning advice Coordinate and prepare planning applications, provide expert client advice, and manage post-planning negotiations and appeals Demonstrate strong understanding of the full development lifecycle, including technical design, procurement, and construction-phase services Lead and coordinate internal and external project teams, managing risk, programmes, and delivery Support and mentor junior team members, contributing to capability growth Shape operational processes to improve efficiency, productivity, and profitability Strategic Growth Responsibilities: Develop a deep understanding of the consultancy's service offerings and how they integrate to provide a unique client proposition Cross-sell services such as land promotion, agency, and valuation Drive marketing, business development, and brand awareness across Northamptonshire Build and leverage a strong network of developers, landowners, promoters, and agents Increase the volume and quality of planning and development instructions Identify opportunities to diversify service offerings and target markets Person Specification: Proven experience in planning consultancy and development leadership Excellent people management and team-building capabilities Strong strategic thinking with attention to detail Confident decision-maker with strong problem-solving skills Resilient, adaptable, and commercially minded Passionate about innovation and continuous improvement MRTPI (or equivalent relevant qualification) Full, clean UK driving licence (essential) Working Hours: 37.5 hours per week, worked flexibly Monday-Friday in line with an agile working philosophy. Benefits Package: Competitive salary reflective of experience and qualifications Professional membership fees paid and funded CPD and training Private healthcare scheme Employee Assistance Programme, health plan, and annual flu jab Agile working with a mix of office and remote work 35 days annual leave (including bank holidays), plus: Additional birthday leave Extra holiday for long service Discretionary bonus scheme Enhanced workplace pension Access to employee loan and internal service discounts after probation Salary sacrifice schemes (Electric Vehicle and Cycle to Work) Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Senior Manager, Process and Controls, Risk Consulting (UKI) Location: London The Opportunity Risk continues to rise on boardroom agendas, and EY's Risk Consulting practice helps leading organisations navigate this complexity through integrated, tech enabled solutions across internal audit, risk management, financial controls and broader controls transformation. Our clients increasingly demand strategic, end to end solutions that deliver value and support confident decision making. You will join a diverse, collaborative, and high performing team where curiosity, innovation and inclusive teaming are core to how we work. You will have the opportunity to build a career as unique as you are, supported by EY's global scale, cutting edge technology, hybrid working culture, and a commitment to continuous learning. As a Senior Manager, you will take a pivotal leadership role, bridging strategic delivery, technical excellence, client management and team development across our process and controls solutions. You will oversee complex engagements, support business development activities, and act as a trusted advisor to senior stakeholders. Your Key Responsibilities Client Delivery & Engagement Leadership Lead large and complex process, controls and risk engagements ensuring high quality, timely and on budget delivery. Oversee engagement planning, fieldwork and reporting, presenting findings and recommendations to senior stakeholders. Act as a trusted advisor, supporting clients in navigating regulatory requirements such as UK Corporate Reform, US SOX compliance and Global Internal Audit Standards. Stakeholder & Relationship Management Build and maintain strong relationships with senior client stakeholders. Work collaboratively across EY service lines, sector teams and subject matter experts. Mentor, coach and develop high performing teams, fostering a culture of continuous learning and collaboration. Lead internal initiatives, champion EY values, and contribute to a positive, inclusive team environment. Confident to lead teams and deliver to clients through new or uncertain circumstances. Ensure engagements meet EY's quality, risk management and regulatory expectations. Foresee, identify and mitigate engagement risks, escalating issues where appropriate. Support financial management including budgeting, forecasting and profitability. Business Development & Market Activity Drive opportunity identification through existing relationships and market insights. Lead proposals, thought leadership and client events. Help shape and enhance EY's Risk solutions. Comfortable navigating uncertain circumstances. Skills & Experience Technical & Professional Expertise Significant experience across a breadth of risk competencies e.g. internal audit, SOX, internal controls, risk management, third party risk management and controls transformation. Strong understanding of business processes, risk identification, control design and regulatory expectations. Experience applying data, automation and analytics to improve client outcomes. Preferred experience analysing ERP/control environments (SAP, Oracle). Leadership & Interpersonal Skills Proven success leading multi disciplinary teams and multiple projects. Strong communication, influencing and presentation skills. Ability to build trust, navigate ambiguity and guide teams. Commercial & Strategic Acumen Strong business acumen and commerciality. Able to discuss risk and control topics independently. Experience leading business development and proposition development. To Qualify for This Role Professional experience in risk, process and controls services. A relevant professional qualification (ACA, ACCA, CIA, CISA or equivalent). Demonstrable experience delivering complex risk, process and control engagements. Demonstrable experience in business development and relationship building/management. What we look for: We are interested to hear from entrepreneurial people who feed on the energy of a thriving global team. We seek a high level of drive, commitment to achieving solutions, and ability to work under pressure. We need people worthy of trust, who demonstrate enthusiasm, passion to grow fast and are highly motivated to support this purpose. There is an expectation to be able to travel outside of the assigned office, which may involve UK regional or international travel. What we offer: EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next, including having the opportunity to gain an EY Tech MBA which is an accredited MBA program offered to all EY professionals globally. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Feb 27, 2026
Full time
Senior Manager, Process and Controls, Risk Consulting (UKI) Location: London The Opportunity Risk continues to rise on boardroom agendas, and EY's Risk Consulting practice helps leading organisations navigate this complexity through integrated, tech enabled solutions across internal audit, risk management, financial controls and broader controls transformation. Our clients increasingly demand strategic, end to end solutions that deliver value and support confident decision making. You will join a diverse, collaborative, and high performing team where curiosity, innovation and inclusive teaming are core to how we work. You will have the opportunity to build a career as unique as you are, supported by EY's global scale, cutting edge technology, hybrid working culture, and a commitment to continuous learning. As a Senior Manager, you will take a pivotal leadership role, bridging strategic delivery, technical excellence, client management and team development across our process and controls solutions. You will oversee complex engagements, support business development activities, and act as a trusted advisor to senior stakeholders. Your Key Responsibilities Client Delivery & Engagement Leadership Lead large and complex process, controls and risk engagements ensuring high quality, timely and on budget delivery. Oversee engagement planning, fieldwork and reporting, presenting findings and recommendations to senior stakeholders. Act as a trusted advisor, supporting clients in navigating regulatory requirements such as UK Corporate Reform, US SOX compliance and Global Internal Audit Standards. Stakeholder & Relationship Management Build and maintain strong relationships with senior client stakeholders. Work collaboratively across EY service lines, sector teams and subject matter experts. Mentor, coach and develop high performing teams, fostering a culture of continuous learning and collaboration. Lead internal initiatives, champion EY values, and contribute to a positive, inclusive team environment. Confident to lead teams and deliver to clients through new or uncertain circumstances. Ensure engagements meet EY's quality, risk management and regulatory expectations. Foresee, identify and mitigate engagement risks, escalating issues where appropriate. Support financial management including budgeting, forecasting and profitability. Business Development & Market Activity Drive opportunity identification through existing relationships and market insights. Lead proposals, thought leadership and client events. Help shape and enhance EY's Risk solutions. Comfortable navigating uncertain circumstances. Skills & Experience Technical & Professional Expertise Significant experience across a breadth of risk competencies e.g. internal audit, SOX, internal controls, risk management, third party risk management and controls transformation. Strong understanding of business processes, risk identification, control design and regulatory expectations. Experience applying data, automation and analytics to improve client outcomes. Preferred experience analysing ERP/control environments (SAP, Oracle). Leadership & Interpersonal Skills Proven success leading multi disciplinary teams and multiple projects. Strong communication, influencing and presentation skills. Ability to build trust, navigate ambiguity and guide teams. Commercial & Strategic Acumen Strong business acumen and commerciality. Able to discuss risk and control topics independently. Experience leading business development and proposition development. To Qualify for This Role Professional experience in risk, process and controls services. A relevant professional qualification (ACA, ACCA, CIA, CISA or equivalent). Demonstrable experience delivering complex risk, process and control engagements. Demonstrable experience in business development and relationship building/management. What we look for: We are interested to hear from entrepreneurial people who feed on the energy of a thriving global team. We seek a high level of drive, commitment to achieving solutions, and ability to work under pressure. We need people worthy of trust, who demonstrate enthusiasm, passion to grow fast and are highly motivated to support this purpose. There is an expectation to be able to travel outside of the assigned office, which may involve UK regional or international travel. What we offer: EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next, including having the opportunity to gain an EY Tech MBA which is an accredited MBA program offered to all EY professionals globally. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Overview Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. If you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. At Coinbase, we are committed to setting the global standard for the secure custody and safeguarding of client assets. Role and responsibilities Head of Global Safeguarding / Client Asset Management leads a high performing, cross regional team responsible for ensuring the safe custody, segregation, and regulatory compliance of client assets across all Coinbase entities and products. This is a critical leadership role with significant visibility to senior executives, Boards, and regulators, and it will shape how Coinbase designs and operates its global safeguarding framework for both fiat and digital assets. You will own the end to end safeguarding lifecycle - from policy design and control frameworks, through daily reconciliations and rebalancing, to incident management, regulatory reporting, and audit - ensuring that Coinbase protects client assets with institutional grade rigor in every jurisdiction where we operate. What you'll be doing: Set the global strategy and framework for client asset safeguarding, defining the vision, target operating model, and key performance / risk indicators for safeguarding and segregation of client assets across all Coinbase entities and products. Lead and develop a global safeguarding/client asset management team, including managers and subject matter experts across regions, fostering a culture of operational excellence, accountability, and continuous improvement. Own the Global Safeguarding Control Framework, including policies, standards, procedures, and control objectives that ensure compliance with applicable regulations (e.g., EMRs/PSRs, MiCA, CSSF, FCA and other local regimes), as well as internal risk appetite and governance expectations. Oversee daily safeguarding, reconciliation, and rebalancing processes globally, ensuring: Client assets are fully and appropriately segregated from firm assets in books and records. Safeguarding and custody wallet balances align with client obligations at all times. Exceptions are promptly identified, investigated, escalated, and remediated. Provide executive level oversight of reconciliation break investigation and resolution, acting as the primary escalation point for complex issues, driving robust root cause analysis, sustainable remediation, and thematic control enhancements. Act as (or oversee) the Directly Responsible Individual / designated safeguarding owner(s) for relevant entities, ensuring: A complete, accurate, and current global client asset incident log is maintained. Safeguarding incidents are triaged, escalated, and communicated internally and externally in line with regulatory expectations. Regulatory notifications and remedial action plans are timely, accurate, and well controlled. Lead preparation of management information and insights for Boards and governance forums (e.g., Risk, Audit, and Compliance Committees) across entities, including: Safeguarding performance, KPI/KRI trends, and incident themes. Control testing outcomes, remediation status, and upcoming regulatory or audit milestones. Oversee global regulatory reporting related to client asset safeguarding, ensuring reports are complete, accurate, consistent across entities, and submitted in line with local requirements and internal governance timelines. Partner closely with Treasury, Accounting, Finance, Product, Engineering, Legal, Compliance, and Risk to: Embed safeguarding and segregation requirements into product design, payment flows, wallet architecture, and ledger constructs "by design". Assess the safeguarding implications of new products, jurisdictions, counterparties, and banking/custody arrangements before launch. Lead internal and external audit engagements on safeguarding and client asset arrangements globally, including: Scoping and readiness. Management of requests and walkthroughs. Response to findings and implementation of management action plans. Design and deliver global training and awareness on safeguarding and client asset management, tailored for: First line operational teams responsible for daily reconciliations and custody processes. Second and third line partners (Risk, Compliance, Internal Audit). Leadership and Boards who need clear, decision useful views of safeguarding risk. Continuously improve data, systems, and automation underpinning safeguarding, including: Enhancing data quality and lineage between on chain and off chain systems, ledgers, and reporting. Reducing manual touch points and spreadsheet risk through scalable tooling, dashboards, and controls. Qualifications What we look for in you (ie. job requirements) Extensive leadership experience (typically 10+ years) in financial services, asset custody, payments, or a highly regulated environment, with a strong track record of owning safeguarding, client asset, or closely related operations at scale. Deep, hands on expertise in client asset safeguarding and/or regulatory asset protection regimes (for example EMRs/PSRs, FCA safeguarding rules, MiCA, CSSF, or comparable frameworks in other jurisdictions), including practical experience designing and operating control frameworks, reconciliations, and segregation models. Proven ability to lead global, cross functional teams and manage complex, multi entity operating models, including remote teams across time zones and matrixed reporting lines. Demonstrated success building and maturing control frameworks, including: Policy and standard setting. Control design and implementation. Testing, monitoring, and issue remediation. Audit and regulatory engagement. Strong technical and analytical acumen in reconciliation, rebalancing, and custody operations (fiat and/or digital assets), with the ability to dive into detail while maintaining an enterprise level perspective on risk. Exceptional stakeholder management and communication skills, with experience: Presenting to Boards, regulators, and senior executives. Translating complex operational and regulatory topics into clear, actionable narratives for non experts. Influencing decisions across Product, Engineering, Finance, Legal, Compliance, and Risk. Proven incident management experience, including: Leading end to end response to safeguarding or control failures. Coordinating across first, second, and third lines of defense. Designing sustainable remediation and demonstrating closure to auditors and regulators. Demonstrated ability to operate in high growth, fast paced, and ambiguous environments, with a builder mindset and comfort balancing strategic design with hands on problem solving. High integrity and sound judgment, with a strong sense of ownership over client outcomes and a commitment to Coinbase's mission and values. Nice to have Experience in crypto / digital assets, payment institutions, or e money institutions, especially where safeguarding frameworks intersect with on chain activity and wallet architectures. Experience working with global banking and custody partners, and familiarity with ISAE 3000 / SOC type assurance over safeguarding or client asset arrangements. Prior leadership responsibility for multi jurisdictional regulatory portfolios, including direct engagement with regulators on safeguarding, client assets, or operational resilience matters. Professional qualifications in accounting, risk, compliance, or audit (e.g., CPA, CA, ACCA, CFA, FRM, CAMS) and/or relevant regulatory or operations certifications. Join us and help set the global benchmark for how client assets are safeguarded, as we continue to build the future of finance at Coinbase. Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from GBP €115,020 to €127,800 + target bonus + target equity + benefits Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: £115,020-£127,800 GBP Commitment to Equal Opportunity . click apply for full job details
Feb 27, 2026
Full time
Overview Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. If you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. At Coinbase, we are committed to setting the global standard for the secure custody and safeguarding of client assets. Role and responsibilities Head of Global Safeguarding / Client Asset Management leads a high performing, cross regional team responsible for ensuring the safe custody, segregation, and regulatory compliance of client assets across all Coinbase entities and products. This is a critical leadership role with significant visibility to senior executives, Boards, and regulators, and it will shape how Coinbase designs and operates its global safeguarding framework for both fiat and digital assets. You will own the end to end safeguarding lifecycle - from policy design and control frameworks, through daily reconciliations and rebalancing, to incident management, regulatory reporting, and audit - ensuring that Coinbase protects client assets with institutional grade rigor in every jurisdiction where we operate. What you'll be doing: Set the global strategy and framework for client asset safeguarding, defining the vision, target operating model, and key performance / risk indicators for safeguarding and segregation of client assets across all Coinbase entities and products. Lead and develop a global safeguarding/client asset management team, including managers and subject matter experts across regions, fostering a culture of operational excellence, accountability, and continuous improvement. Own the Global Safeguarding Control Framework, including policies, standards, procedures, and control objectives that ensure compliance with applicable regulations (e.g., EMRs/PSRs, MiCA, CSSF, FCA and other local regimes), as well as internal risk appetite and governance expectations. Oversee daily safeguarding, reconciliation, and rebalancing processes globally, ensuring: Client assets are fully and appropriately segregated from firm assets in books and records. Safeguarding and custody wallet balances align with client obligations at all times. Exceptions are promptly identified, investigated, escalated, and remediated. Provide executive level oversight of reconciliation break investigation and resolution, acting as the primary escalation point for complex issues, driving robust root cause analysis, sustainable remediation, and thematic control enhancements. Act as (or oversee) the Directly Responsible Individual / designated safeguarding owner(s) for relevant entities, ensuring: A complete, accurate, and current global client asset incident log is maintained. Safeguarding incidents are triaged, escalated, and communicated internally and externally in line with regulatory expectations. Regulatory notifications and remedial action plans are timely, accurate, and well controlled. Lead preparation of management information and insights for Boards and governance forums (e.g., Risk, Audit, and Compliance Committees) across entities, including: Safeguarding performance, KPI/KRI trends, and incident themes. Control testing outcomes, remediation status, and upcoming regulatory or audit milestones. Oversee global regulatory reporting related to client asset safeguarding, ensuring reports are complete, accurate, consistent across entities, and submitted in line with local requirements and internal governance timelines. Partner closely with Treasury, Accounting, Finance, Product, Engineering, Legal, Compliance, and Risk to: Embed safeguarding and segregation requirements into product design, payment flows, wallet architecture, and ledger constructs "by design". Assess the safeguarding implications of new products, jurisdictions, counterparties, and banking/custody arrangements before launch. Lead internal and external audit engagements on safeguarding and client asset arrangements globally, including: Scoping and readiness. Management of requests and walkthroughs. Response to findings and implementation of management action plans. Design and deliver global training and awareness on safeguarding and client asset management, tailored for: First line operational teams responsible for daily reconciliations and custody processes. Second and third line partners (Risk, Compliance, Internal Audit). Leadership and Boards who need clear, decision useful views of safeguarding risk. Continuously improve data, systems, and automation underpinning safeguarding, including: Enhancing data quality and lineage between on chain and off chain systems, ledgers, and reporting. Reducing manual touch points and spreadsheet risk through scalable tooling, dashboards, and controls. Qualifications What we look for in you (ie. job requirements) Extensive leadership experience (typically 10+ years) in financial services, asset custody, payments, or a highly regulated environment, with a strong track record of owning safeguarding, client asset, or closely related operations at scale. Deep, hands on expertise in client asset safeguarding and/or regulatory asset protection regimes (for example EMRs/PSRs, FCA safeguarding rules, MiCA, CSSF, or comparable frameworks in other jurisdictions), including practical experience designing and operating control frameworks, reconciliations, and segregation models. Proven ability to lead global, cross functional teams and manage complex, multi entity operating models, including remote teams across time zones and matrixed reporting lines. Demonstrated success building and maturing control frameworks, including: Policy and standard setting. Control design and implementation. Testing, monitoring, and issue remediation. Audit and regulatory engagement. Strong technical and analytical acumen in reconciliation, rebalancing, and custody operations (fiat and/or digital assets), with the ability to dive into detail while maintaining an enterprise level perspective on risk. Exceptional stakeholder management and communication skills, with experience: Presenting to Boards, regulators, and senior executives. Translating complex operational and regulatory topics into clear, actionable narratives for non experts. Influencing decisions across Product, Engineering, Finance, Legal, Compliance, and Risk. Proven incident management experience, including: Leading end to end response to safeguarding or control failures. Coordinating across first, second, and third lines of defense. Designing sustainable remediation and demonstrating closure to auditors and regulators. Demonstrated ability to operate in high growth, fast paced, and ambiguous environments, with a builder mindset and comfort balancing strategic design with hands on problem solving. High integrity and sound judgment, with a strong sense of ownership over client outcomes and a commitment to Coinbase's mission and values. Nice to have Experience in crypto / digital assets, payment institutions, or e money institutions, especially where safeguarding frameworks intersect with on chain activity and wallet architectures. Experience working with global banking and custody partners, and familiarity with ISAE 3000 / SOC type assurance over safeguarding or client asset arrangements. Prior leadership responsibility for multi jurisdictional regulatory portfolios, including direct engagement with regulators on safeguarding, client assets, or operational resilience matters. Professional qualifications in accounting, risk, compliance, or audit (e.g., CPA, CA, ACCA, CFA, FRM, CAMS) and/or relevant regulatory or operations certifications. Join us and help set the global benchmark for how client assets are safeguarded, as we continue to build the future of finance at Coinbase. Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from GBP €115,020 to €127,800 + target bonus + target equity + benefits Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: £115,020-£127,800 GBP Commitment to Equal Opportunity . click apply for full job details
Completions Officer / Case Manager Contract Contract Length: 12 weeks Daily Rate: From 400 to 475 (inside IR35 via umbrella) Location: Remote Working Available (UK based) Candidates must be immediately available to start About the Role: Our client is seeking an experienced Operations professional to join their team as a Completions Officer / Case Manager for a twelve-week fixed-term contract. This hands-on role is pivotal in maintaining operational continuity during a period of change across New Business and Portfolio Operations. You will be the central coordination point for deal completions and ongoing loan servicing. Key Responsibilities: New Business & Completions: Manage and progress credit-approved deals from approval to drawdown, ensuring timely and accurate completion. Provide day-to-day oversight across the completions pipeline, proactively identifying and resolving delays or bottlenecks. Liaise with Lending Managers, Underwriters, Legal, Compliance, solicitors, and valuers to ensure a seamless end-to-end process. Conduct KYC and AML checks, ensuring compliance with all regulatory and internal requirements prior to drawdown. Oversee credit searches and loan data entry, maintaining high standards of accuracy and data integrity. Portfolio Operations & Servicing: Support the ongoing servicing and performance management of the loan portfolio. Monitor compliance with borrower obligations and internal policies through effective covenant reporting. Manage loan lifecycle events such as extensions, redemptions, restructures, and variations, ensuring alignment with risk appetite. Assist with arrears management, collections, and early-stage enforcement activity, collaborating with internal teams and external partners for timely resolution. Operational Delivery & Change Support: Act as a central coordination point during transitions, ensuring clarity of ownership and smooth handovers between teams. utilise internal systems (including nCino) to track workflows, maintain records, and support MI and reporting. Help deliver against SLAs and KPIs while maintaining a strong execution-focused approach during change. Contribute to system testing, enhancements, and short-term process improvements or automation initiatives. Provide operational support for project, transformation, or remediation activities as needed. Ensure compliance with regulatory requirements and internal policies throughout all activities. Required Skills & Experience: 8+ years of experience in financial services with a strong focus on lending operations and loan servicing. Essential experience in bridging lending; exposure to other lending products is a plus. Practical understanding of completions/drawdown and post-completion portfolio servicing. Solid knowledge of KYC and AML requirements within lending operations. Experience in covenant monitoring, extensions, redemptions, arrears, or collections activity. Proven ability to serve as a coordination or "bridge" role during periods of change or increased workload. Experience managing relationships with third-party suppliers such as solicitors and valuers. Proficient in loan origination and servicing systems with a strong focus on data quality. Highly organised, execution-focused, and comfortable in a fast-paced environment. Strong communication and stakeholder management skills. Familiarity with nCino or similar workflow/loan management platforms is beneficial. Apply Now! Please submit your CV and a brief cover letter outlining your relevant experience and interest in the role. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Feb 27, 2026
Contractor
Completions Officer / Case Manager Contract Contract Length: 12 weeks Daily Rate: From 400 to 475 (inside IR35 via umbrella) Location: Remote Working Available (UK based) Candidates must be immediately available to start About the Role: Our client is seeking an experienced Operations professional to join their team as a Completions Officer / Case Manager for a twelve-week fixed-term contract. This hands-on role is pivotal in maintaining operational continuity during a period of change across New Business and Portfolio Operations. You will be the central coordination point for deal completions and ongoing loan servicing. Key Responsibilities: New Business & Completions: Manage and progress credit-approved deals from approval to drawdown, ensuring timely and accurate completion. Provide day-to-day oversight across the completions pipeline, proactively identifying and resolving delays or bottlenecks. Liaise with Lending Managers, Underwriters, Legal, Compliance, solicitors, and valuers to ensure a seamless end-to-end process. Conduct KYC and AML checks, ensuring compliance with all regulatory and internal requirements prior to drawdown. Oversee credit searches and loan data entry, maintaining high standards of accuracy and data integrity. Portfolio Operations & Servicing: Support the ongoing servicing and performance management of the loan portfolio. Monitor compliance with borrower obligations and internal policies through effective covenant reporting. Manage loan lifecycle events such as extensions, redemptions, restructures, and variations, ensuring alignment with risk appetite. Assist with arrears management, collections, and early-stage enforcement activity, collaborating with internal teams and external partners for timely resolution. Operational Delivery & Change Support: Act as a central coordination point during transitions, ensuring clarity of ownership and smooth handovers between teams. utilise internal systems (including nCino) to track workflows, maintain records, and support MI and reporting. Help deliver against SLAs and KPIs while maintaining a strong execution-focused approach during change. Contribute to system testing, enhancements, and short-term process improvements or automation initiatives. Provide operational support for project, transformation, or remediation activities as needed. Ensure compliance with regulatory requirements and internal policies throughout all activities. Required Skills & Experience: 8+ years of experience in financial services with a strong focus on lending operations and loan servicing. Essential experience in bridging lending; exposure to other lending products is a plus. Practical understanding of completions/drawdown and post-completion portfolio servicing. Solid knowledge of KYC and AML requirements within lending operations. Experience in covenant monitoring, extensions, redemptions, arrears, or collections activity. Proven ability to serve as a coordination or "bridge" role during periods of change or increased workload. Experience managing relationships with third-party suppliers such as solicitors and valuers. Proficient in loan origination and servicing systems with a strong focus on data quality. Highly organised, execution-focused, and comfortable in a fast-paced environment. Strong communication and stakeholder management skills. Familiarity with nCino or similar workflow/loan management platforms is beneficial. Apply Now! Please submit your CV and a brief cover letter outlining your relevant experience and interest in the role. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
