Dual Fuel Smart Meter EngineerIf so, we have an opportunity for you to join the Energy supplier of the year 2025, as part of Utilita's award-winning Field services team as a Dual Fuel Smart Meter Engineer.We offer £38,993 as a base salary with an additional £330 per week for being on call (average 1 in 5 weeks). Giving you a potential OTE of £42,293 per annum.Earnings, however, do not stop there! Our industry leading Meter installation bonus will allow you to earn £25 per meter or £50 for a dual once you've Completed a minimum of 4 jobs in that day.Not to mention the enhanced overtime for Sunday work, so the earnings are truly unlimited. Flexibility of working 25 days Annual Leave per year, plus Bank holidays Health Care Scheme Mental Wellbeing support 24/7 GP and counselling services Win tickets to events at Utilita sponsored arenas and football matches Paid Volunteering Day each year Generous pension scheme Smart Metering qualifications - CCN1/ CMA1 and MET 1 (Or equivalent) 12 months experience as a Smart Meter Engineer In date UK Driving licence.As a Dual Fuel Smart Meter Engineer, you will be the face of the business installing smart meters in domestic properties; whilst championing our customer first mindset to preserve our industry leading Customer Experience. We have 4 core reasons why we are confident we are the employer for you: Workplace - For the fourth year in a row, Utilita has been recognised as one of UK's Top 50 best workplaces and we are delighted this has continued in 2025. A badge of honor, of course, but we never settle. We're more than a workplace; we're a place where everyone can thrive and grow personally and professionally. Training - You will start at our award-winning training academy in Warrington, where you will receive a first-class induction, followed by mentoring, where you develop your knowledge and adapt to the Utilita way. Worklife balance - We schedule an average of 4 jobs per day with an average travel time to each job of 35 minutes across the UK. We target to have your jobs planned out at least 10 weeks in advance so you can effectively plan your life outside of work and take additional work should you wish. Inclusion - We strive to ensure that even with most of your day as a lone worker, we ensure you feel included and part of the wider utilita family. Whether it's a friendly check in with your manager, technical support with commissioning or someone to talk to and share how your day has been. We have someone there for you. Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.Our core values are powerful, yet simple: Fairness, Smart and Sustainability!Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd. the first energy company to install a smart meter, we've helped millions to save s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it's no reason we're the UK's PAYG energy supplier.But smart tech isn't what got us to where we are - that's down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We're always looking for people who share our vision of Smart, Fair and Sustainability.
Apr 26, 2026
Full time
Dual Fuel Smart Meter EngineerIf so, we have an opportunity for you to join the Energy supplier of the year 2025, as part of Utilita's award-winning Field services team as a Dual Fuel Smart Meter Engineer.We offer £38,993 as a base salary with an additional £330 per week for being on call (average 1 in 5 weeks). Giving you a potential OTE of £42,293 per annum.Earnings, however, do not stop there! Our industry leading Meter installation bonus will allow you to earn £25 per meter or £50 for a dual once you've Completed a minimum of 4 jobs in that day.Not to mention the enhanced overtime for Sunday work, so the earnings are truly unlimited. Flexibility of working 25 days Annual Leave per year, plus Bank holidays Health Care Scheme Mental Wellbeing support 24/7 GP and counselling services Win tickets to events at Utilita sponsored arenas and football matches Paid Volunteering Day each year Generous pension scheme Smart Metering qualifications - CCN1/ CMA1 and MET 1 (Or equivalent) 12 months experience as a Smart Meter Engineer In date UK Driving licence.As a Dual Fuel Smart Meter Engineer, you will be the face of the business installing smart meters in domestic properties; whilst championing our customer first mindset to preserve our industry leading Customer Experience. We have 4 core reasons why we are confident we are the employer for you: Workplace - For the fourth year in a row, Utilita has been recognised as one of UK's Top 50 best workplaces and we are delighted this has continued in 2025. A badge of honor, of course, but we never settle. We're more than a workplace; we're a place where everyone can thrive and grow personally and professionally. Training - You will start at our award-winning training academy in Warrington, where you will receive a first-class induction, followed by mentoring, where you develop your knowledge and adapt to the Utilita way. Worklife balance - We schedule an average of 4 jobs per day with an average travel time to each job of 35 minutes across the UK. We target to have your jobs planned out at least 10 weeks in advance so you can effectively plan your life outside of work and take additional work should you wish. Inclusion - We strive to ensure that even with most of your day as a lone worker, we ensure you feel included and part of the wider utilita family. Whether it's a friendly check in with your manager, technical support with commissioning or someone to talk to and share how your day has been. We have someone there for you. Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.Our core values are powerful, yet simple: Fairness, Smart and Sustainability!Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd. the first energy company to install a smart meter, we've helped millions to save s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it's no reason we're the UK's PAYG energy supplier.But smart tech isn't what got us to where we are - that's down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We're always looking for people who share our vision of Smart, Fair and Sustainability.
Suitable for: Specification Manager, Sales Engineer, Technical Sales Manager, Area Sales Manager, Specification Sales Manager, Business Development Manager An established manufacturer of mechanical ventilation systems is seeking a Business Development Manager to drive specification and sales activity across London and the South East click apply for full job details
Apr 26, 2026
Full time
Suitable for: Specification Manager, Sales Engineer, Technical Sales Manager, Area Sales Manager, Specification Sales Manager, Business Development Manager An established manufacturer of mechanical ventilation systems is seeking a Business Development Manager to drive specification and sales activity across London and the South East click apply for full job details
Technical Sales Manager (North), European Stormwater Division HydroInternational is now proudly part of Tarmac , within the CRH Group , combining specialist water-management expertise with the scale, stability and opportunity of one of the UKs leading construction materials businesses click apply for full job details
Apr 26, 2026
Full time
Technical Sales Manager (North), European Stormwater Division HydroInternational is now proudly part of Tarmac , within the CRH Group , combining specialist water-management expertise with the scale, stability and opportunity of one of the UKs leading construction materials businesses click apply for full job details
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
Apr 26, 2026
Full time
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
About the Role We're hiring a Demand Generation Manager to build and scale Tessl's growth engine. You'll own pipeline creation across channels-from experimentation to execution. This is a hands on, data driven individual contributor role focused on building repeatable, measurable demand in a developer first market. You'll work closely with Product Marketing, Content, and Sales to ensure we're attracting the right audiences and converting attention into high quality pipeline. If you love testing hypotheses, building systems from scratch, and turning signal into scalable growth, this role is for you. What You'll Do Pipeline Strategy & Execution Own demand generation strategy across paid, organic, partnerships, and community channels Build and optimise multi channel campaigns aligned to product launches and GTM priorities Drive MQL SQL pipeline growth with clear attribution and reporting Experimentation & Optimisation Run rapid growth experiments across paid media, landing pages, email, and content distribution Manage budget allocation across channels based on performance Improve conversion rates across the funnel Performance & Analytics Define and track core growth metrics (CAC, CPL, conversion rates, pipeline contribution) Build dashboards and reporting frameworks Use data to continuously refine strategy Cross Functional Collaboration Partner with Product Marketing on launch amplification Align with Sales on ICP targeting and pipeline quality Work with Content to maximise distribution and reach What We're Looking For Must have: 4-8+ years in demand generation or growth marketing (B2B SaaS preferred) Experience owning paid acquisition and multi channel campaigns Strong analytical skills and comfort with attribution models Demonstrated success building pipeline in early stage or high growth environments Bias for action and experimentation mindset Nice to have: Experience marketing to developers or technical audiences Familiarity with PLG + sales assisted hybrid funnels Experience with marketing automation and CRM tooling (e.g. HubSpot, Salesforce) Salary and benefits Office: Our brand new office is located in the AI hub of Kings Cross, London. We offer generous catering, regular social events, and require staff to be in our HQ at least 3 days a week on anchor days (Monday, Tuesday, Thursday). Salary: We offer a competitive salary based on experience and skills, benchmarked against industry standards. Benefits: 25 days holiday, health insurance (including dental and vision, extended to partners and dependents), a company matched pension, a commuting stipend for non London residents, and a cycle to work scheme. We care deeply about the warm, inclusive environment we're building at Tessl and we value diversity - we welcome applications from those typically underrepresented in tech. If you're excited about building demand for a category defining AI product, we'd love to hear from you.
Apr 26, 2026
Full time
About the Role We're hiring a Demand Generation Manager to build and scale Tessl's growth engine. You'll own pipeline creation across channels-from experimentation to execution. This is a hands on, data driven individual contributor role focused on building repeatable, measurable demand in a developer first market. You'll work closely with Product Marketing, Content, and Sales to ensure we're attracting the right audiences and converting attention into high quality pipeline. If you love testing hypotheses, building systems from scratch, and turning signal into scalable growth, this role is for you. What You'll Do Pipeline Strategy & Execution Own demand generation strategy across paid, organic, partnerships, and community channels Build and optimise multi channel campaigns aligned to product launches and GTM priorities Drive MQL SQL pipeline growth with clear attribution and reporting Experimentation & Optimisation Run rapid growth experiments across paid media, landing pages, email, and content distribution Manage budget allocation across channels based on performance Improve conversion rates across the funnel Performance & Analytics Define and track core growth metrics (CAC, CPL, conversion rates, pipeline contribution) Build dashboards and reporting frameworks Use data to continuously refine strategy Cross Functional Collaboration Partner with Product Marketing on launch amplification Align with Sales on ICP targeting and pipeline quality Work with Content to maximise distribution and reach What We're Looking For Must have: 4-8+ years in demand generation or growth marketing (B2B SaaS preferred) Experience owning paid acquisition and multi channel campaigns Strong analytical skills and comfort with attribution models Demonstrated success building pipeline in early stage or high growth environments Bias for action and experimentation mindset Nice to have: Experience marketing to developers or technical audiences Familiarity with PLG + sales assisted hybrid funnels Experience with marketing automation and CRM tooling (e.g. HubSpot, Salesforce) Salary and benefits Office: Our brand new office is located in the AI hub of Kings Cross, London. We offer generous catering, regular social events, and require staff to be in our HQ at least 3 days a week on anchor days (Monday, Tuesday, Thursday). Salary: We offer a competitive salary based on experience and skills, benchmarked against industry standards. Benefits: 25 days holiday, health insurance (including dental and vision, extended to partners and dependents), a company matched pension, a commuting stipend for non London residents, and a cycle to work scheme. We care deeply about the warm, inclusive environment we're building at Tessl and we value diversity - we welcome applications from those typically underrepresented in tech. If you're excited about building demand for a category defining AI product, we'd love to hear from you.
Job Category: Management,The Brown and Hurley Group,Workshop / Service Job Description We're seeking an experienced Service Manager to lead our agricultural workshop and drive high standards across customer service, team performance and operational efficiency. This is a great opportunity for someone who enjoys leading people, improving processes and delivering quality outcomes for customers. About Us The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships, operating across 21 locations in Queensland and Northern New South Wales. As an Australian family-owned business with 80 years of industry experience, we specialise in the sale and service of heavy commercial trucks, trailers, and agricultural and construction machinery. Recognised with numerous industry awards, the Brown and Hurley Group is a trusted and leading supplier to Australia's road transport and agricultural sectors. About the Role Based at our Ayr branch and reporting to the Branch Manager, you'll be responsible for leading a high performing Service Department and delivering exceptional support to both internal and external customers. You'll oversee the day to day workshop operations, mentor and develop your team, maintain strong relationships with customers and suppliers, and work closely with Parts and Sales to drive overall branch performance. Key Responsibilities Leadership & Team Development Lead, mentor and support Technicians, Apprentices and Service Advisors. Build a positive, safety focused and customer centric team culture. Oversee recruitment, onboarding and ongoing training for workshop staff. Manage performance, identify skill gaps and ensure staff complete required OEM and internal training. Customer Service & Relationship Management Deliver consistent, high quality customer service and communication. Maintain strong relationships with customers, fleets and suppliers through regular engagement. Resolve complex customer issues professionally and promptly. Workshop Operations Manage daily workflow including scheduling, job allocation and technician productivity. Ensure accurate diagnostics and repairs aligned with OEM standards. Run daily production meetings to review job status, parts availability and deadlines. Actively manage Work in Progress (WIP) to ensure timely invoicing and minimise aged WIP. Maintain a clean, organised and compliant workshop environment. Quality, Safety & Compliance Promote a "Right First Time" approach to minimise repeat repairs. Monitor workmanship quality and investigate comebacks. Ensure adherence to WHS, environmental and company safety requirements. Monitor labour recovery, workshop profitability, job costing and key KPIs. Control costs, overtime and resource allocation. Identify opportunities to improve efficiency and grow service revenue. Ensure accurate completion of job cards, time entries and warranty claims. Skills & Experience Experience as a Service Manager, Foreman, Leading Hand or similar in agricultural, heavy vehicle or automotive dealerships. Strong technical knowledge of agricultural equipment (Case IH, New Holland) or heavy vehicles. Sound understanding of warranty processes, job costing and workshop KPIs. Confident leader with the ability to coach, motivate and develop staff. Excellent communication, problem solving and customer service skills. Strong organisational skills and the ability to manage multiple priorities. Proficient with dealership management systems (DMS), service tools and reporting systems. A continuous improvement mindset with a focus on efficiency and service excellence. Qualifications Certificate III in Heavy Vehicle Mechanical Technology, Engineering (Fixed/ Mobile Plant) or similar. What We Offer Supportive leadership team and strong organisational backing Competitive remuneration package and performance bonus Long-term career growth and development opportunities Company car and fuel card provided. Work with Australia's leading brands in a long-established, family-owned business. Access to health and wellbeing programs, plus retail, banking, and health insurance discounts.
Apr 26, 2026
Full time
Job Category: Management,The Brown and Hurley Group,Workshop / Service Job Description We're seeking an experienced Service Manager to lead our agricultural workshop and drive high standards across customer service, team performance and operational efficiency. This is a great opportunity for someone who enjoys leading people, improving processes and delivering quality outcomes for customers. About Us The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships, operating across 21 locations in Queensland and Northern New South Wales. As an Australian family-owned business with 80 years of industry experience, we specialise in the sale and service of heavy commercial trucks, trailers, and agricultural and construction machinery. Recognised with numerous industry awards, the Brown and Hurley Group is a trusted and leading supplier to Australia's road transport and agricultural sectors. About the Role Based at our Ayr branch and reporting to the Branch Manager, you'll be responsible for leading a high performing Service Department and delivering exceptional support to both internal and external customers. You'll oversee the day to day workshop operations, mentor and develop your team, maintain strong relationships with customers and suppliers, and work closely with Parts and Sales to drive overall branch performance. Key Responsibilities Leadership & Team Development Lead, mentor and support Technicians, Apprentices and Service Advisors. Build a positive, safety focused and customer centric team culture. Oversee recruitment, onboarding and ongoing training for workshop staff. Manage performance, identify skill gaps and ensure staff complete required OEM and internal training. Customer Service & Relationship Management Deliver consistent, high quality customer service and communication. Maintain strong relationships with customers, fleets and suppliers through regular engagement. Resolve complex customer issues professionally and promptly. Workshop Operations Manage daily workflow including scheduling, job allocation and technician productivity. Ensure accurate diagnostics and repairs aligned with OEM standards. Run daily production meetings to review job status, parts availability and deadlines. Actively manage Work in Progress (WIP) to ensure timely invoicing and minimise aged WIP. Maintain a clean, organised and compliant workshop environment. Quality, Safety & Compliance Promote a "Right First Time" approach to minimise repeat repairs. Monitor workmanship quality and investigate comebacks. Ensure adherence to WHS, environmental and company safety requirements. Monitor labour recovery, workshop profitability, job costing and key KPIs. Control costs, overtime and resource allocation. Identify opportunities to improve efficiency and grow service revenue. Ensure accurate completion of job cards, time entries and warranty claims. Skills & Experience Experience as a Service Manager, Foreman, Leading Hand or similar in agricultural, heavy vehicle or automotive dealerships. Strong technical knowledge of agricultural equipment (Case IH, New Holland) or heavy vehicles. Sound understanding of warranty processes, job costing and workshop KPIs. Confident leader with the ability to coach, motivate and develop staff. Excellent communication, problem solving and customer service skills. Strong organisational skills and the ability to manage multiple priorities. Proficient with dealership management systems (DMS), service tools and reporting systems. A continuous improvement mindset with a focus on efficiency and service excellence. Qualifications Certificate III in Heavy Vehicle Mechanical Technology, Engineering (Fixed/ Mobile Plant) or similar. What We Offer Supportive leadership team and strong organisational backing Competitive remuneration package and performance bonus Long-term career growth and development opportunities Company car and fuel card provided. Work with Australia's leading brands in a long-established, family-owned business. Access to health and wellbeing programs, plus retail, banking, and health insurance discounts.
Product Manager Competitive Salary + Bonus + Share Incentive Plan + Progression + Private Healthcare + International Travel Stevenage - Hybrid Are you an experienced Product Manager with a track record of leading high-value, low-volume technology products from concept to delivery? This is an opportunity to take on an influential and strategic role within an established technology company delivering advanced hardware, software, and cloud-based solutions to global customers. Their products are technically sophisticated, commercially significant, and deployed in mission-critical environments where performance and reliability are essential. The business has built a strong reputation for delivering specialist, high-performance solutions to major network operators, equipment vendors, and technology providers worldwide. Their product portfolio combines deep engineering expertise with a strong commercial focus, creating high-impact solutions in niche, high-value markets. As Product Manager, you will operate at the intersection of engineering, commercial strategy, and customer engagement. You will lead structured discovery sessions with customers and partners, extract meaningful insight from complex inputs, and translate real-world challenges into clear product direction. This role requires strong judgement, analytical thinking, and the confidence to make data-informed decisions in environments where consensus is not always guaranteed. You will own the lifecycle of sophisticated, lower-volume products where each sale is strategically important, working closely with engineering, sales, and leadership teams to shape roadmap, positioning, and go-to-market strategy. The Role: Own and evolve a portfolio of high-value, low-volume technology products Lead customer discovery and translate insight into validated product strategy Drive cross-functional delivery from concept through launch Communicate clear decisions and rationale to technical and commercial stakeholders The person: Good years of experience in Product Management or closely related role Proven experience in managing high-value, low-volume technical products Ideally coming from a technical background (Engineering, Computer Science or equivalent experience) Strong analytical judgement - able to separate key signals from noise Reference Number: BBBH - (phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Apr 26, 2026
Full time
Product Manager Competitive Salary + Bonus + Share Incentive Plan + Progression + Private Healthcare + International Travel Stevenage - Hybrid Are you an experienced Product Manager with a track record of leading high-value, low-volume technology products from concept to delivery? This is an opportunity to take on an influential and strategic role within an established technology company delivering advanced hardware, software, and cloud-based solutions to global customers. Their products are technically sophisticated, commercially significant, and deployed in mission-critical environments where performance and reliability are essential. The business has built a strong reputation for delivering specialist, high-performance solutions to major network operators, equipment vendors, and technology providers worldwide. Their product portfolio combines deep engineering expertise with a strong commercial focus, creating high-impact solutions in niche, high-value markets. As Product Manager, you will operate at the intersection of engineering, commercial strategy, and customer engagement. You will lead structured discovery sessions with customers and partners, extract meaningful insight from complex inputs, and translate real-world challenges into clear product direction. This role requires strong judgement, analytical thinking, and the confidence to make data-informed decisions in environments where consensus is not always guaranteed. You will own the lifecycle of sophisticated, lower-volume products where each sale is strategically important, working closely with engineering, sales, and leadership teams to shape roadmap, positioning, and go-to-market strategy. The Role: Own and evolve a portfolio of high-value, low-volume technology products Lead customer discovery and translate insight into validated product strategy Drive cross-functional delivery from concept through launch Communicate clear decisions and rationale to technical and commercial stakeholders The person: Good years of experience in Product Management or closely related role Proven experience in managing high-value, low-volume technical products Ideally coming from a technical background (Engineering, Computer Science or equivalent experience) Strong analytical judgement - able to separate key signals from noise Reference Number: BBBH - (phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Responsibilities Sales promotion of the Evonik's Coating Additives product portfolio to the Coatings and Inks industry in the area of responsibility Identification and development of new business opportunities Evaluation and negotiation of updated pricing information to existing customers as required Preparation of sales forecasts, and adjustment of sales strategies and plans as necessary to meet changing market, product availability, and competitive conditions Development and monitoring of suitable product promotional activities, sampling activities and product trials for customers Monitoring of market trends and competitor activities and development of customer specific counter measures Responsibility for the customer support and negotiation of supply agreements with all accounts in responsible area including close engagement with Key Account Management Regular reporting of all sales and customer related activities into the relevant tools Active participation in the product and service complaint process Continuous observation of business development of served customers including receivables Requirements Successfully completed degree in applied science, chemistry, or business management with solid chemical knowledge. Chemical technician or chemical engineer by training is also suitable At least three years of sales experience in the coating and inks raw materials industry is preferred Affinity to our products in the coating industry and to the dynamic world of technical sales Strong and effective communication skills in and English Effective team player who enjoys working together in a distributed team and with the sense of initiative to work independently in their area Willingness to travel nationally (approx. 50%) and occasional international trips within Europe
Apr 26, 2026
Full time
Responsibilities Sales promotion of the Evonik's Coating Additives product portfolio to the Coatings and Inks industry in the area of responsibility Identification and development of new business opportunities Evaluation and negotiation of updated pricing information to existing customers as required Preparation of sales forecasts, and adjustment of sales strategies and plans as necessary to meet changing market, product availability, and competitive conditions Development and monitoring of suitable product promotional activities, sampling activities and product trials for customers Monitoring of market trends and competitor activities and development of customer specific counter measures Responsibility for the customer support and negotiation of supply agreements with all accounts in responsible area including close engagement with Key Account Management Regular reporting of all sales and customer related activities into the relevant tools Active participation in the product and service complaint process Continuous observation of business development of served customers including receivables Requirements Successfully completed degree in applied science, chemistry, or business management with solid chemical knowledge. Chemical technician or chemical engineer by training is also suitable At least three years of sales experience in the coating and inks raw materials industry is preferred Affinity to our products in the coating industry and to the dynamic world of technical sales Strong and effective communication skills in and English Effective team player who enjoys working together in a distributed team and with the sense of initiative to work independently in their area Willingness to travel nationally (approx. 50%) and occasional international trips within Europe
Make Your Mark at Ipsos Global Head of Syndicated Products - Audience Measurement Ipsos is seeking a visionary and strategic leader to serve as the Global Head of Syndicated Products. As the Global Product Owner, you will be primarily responsible for helping to shape the long term vision and strategic roadmap for our syndicated offers. This is a high impact leadership role responsible for the growth, and evolution of our entire syndicated product portfolio. As a "builder" and a "strategist," you will turn commercial white spaces into monetizable data products. You will lead through influence in a matrix environment, ensuring that our syndicated offers meet the changing needs of media owners, agencies, and global brands. What is in it for you? This opportunity provides you with a platform to: You will play a pivotal role in setting a Product Portfolio Strategy & Vision Influence new product development Drive growth opportunities across Ipsos - commercial growth and P&L influence Lead and inspire indirect teams across Research, Operations, Sales, and Marketing to execute the product roadmap effectively. Act as the primary global advocate for Ipsos's syndicated capabilities The Role This role sits in Ipsos' global audience measurement within syndicated services. Ipsos Global Influentials (IGI) is the comprehensive survey to understand the motivations and desires of decision makers, big spenders and trendsetters who shape the world. Targeting adults in households in the top 20% of income and business leaders in 40+ markets, IGI tracks media usage, wealth, business decisions, personal spending, and attitudes across various product categories. Continuous tracking enables you to grasp and react to the moments that matter. From understanding life changes to emerging global trends, IGI provides a rich, agile and actionable solution that enables you to convince hard to reach audiences on why they need your brand. Key Responsibilities: Product Portfolio Strategy & Vision - Portfolio Oversight Provide strategic guidance and oversight for existing syndicated offers (IGI, GameTrack, StatEx) ensuring their growth and product development in line with changing market needs Long Term Roadmap: Develop and articulate a compelling long term vision for the global syndicated business, ensuring all products align with the company's broader business objectives. New Product Development (NPD): Lead the end to end process of identifying, packaging, and monetizing new data driven products to expand our market footprint. Commercial Growth & P&L Influence Revenue Strategy: Partner with Global Commercial leads to manage and identify new clients to drive revenue growth across the portfolio. Matrix P&L Management: While not having direct P&L ownership, you will be responsible for the global commercial success of the products, influencing regional leaders to hit growth targets. Monetization & Activation: Innovate how independent datasets are used by media owners and brands for both insights and activation, ensuring maximum ROI for clients. Matrix Leadership & Operations Cross Functional Orchestration: Lead and inspire indirect teams across Research, Operations, Sales, and Marketing to execute the product roadmap effectively. Stakeholder Management: Build and maintain strong relationships with senior leadership, internal country managers, and external industry partners. Product Evangelism: Act as the primary global advocate for Ipsos's syndicated capabilities, communicating their value to technical teams and C suite executives alike. About you: This role requires a passionate visionary business leader. We are seeking someone with: Expertise in Syndicated Data: Required experience in media/advertising and a mastery of how syndicated datasets are utilized by the industry. Mastery of Matrix Environments: Demonstrated ability to lead through influence rather than direct authority, fostering collaboration across diverse, global teams. Data Driven Decision Making: An analytical mindset capable of synthesizing complex research data and financial metrics into actionable business plans. Proven Strategic Builder: Extensive experience developing and executing successful business strategies, specifically in launching and scaling new products. Commercial & Financial Acumen: A deep understanding of business drivers, financial concepts, and the ability to capitalize on commercial opportunities in a global market. Benefits: We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range of health & wellbeing, financial benefits and professional development opportunities. We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as Level 2 Disability Confident Employer. We are dedicated to providing an inclusive and accessible recruitment process.
Apr 26, 2026
Full time
Make Your Mark at Ipsos Global Head of Syndicated Products - Audience Measurement Ipsos is seeking a visionary and strategic leader to serve as the Global Head of Syndicated Products. As the Global Product Owner, you will be primarily responsible for helping to shape the long term vision and strategic roadmap for our syndicated offers. This is a high impact leadership role responsible for the growth, and evolution of our entire syndicated product portfolio. As a "builder" and a "strategist," you will turn commercial white spaces into monetizable data products. You will lead through influence in a matrix environment, ensuring that our syndicated offers meet the changing needs of media owners, agencies, and global brands. What is in it for you? This opportunity provides you with a platform to: You will play a pivotal role in setting a Product Portfolio Strategy & Vision Influence new product development Drive growth opportunities across Ipsos - commercial growth and P&L influence Lead and inspire indirect teams across Research, Operations, Sales, and Marketing to execute the product roadmap effectively. Act as the primary global advocate for Ipsos's syndicated capabilities The Role This role sits in Ipsos' global audience measurement within syndicated services. Ipsos Global Influentials (IGI) is the comprehensive survey to understand the motivations and desires of decision makers, big spenders and trendsetters who shape the world. Targeting adults in households in the top 20% of income and business leaders in 40+ markets, IGI tracks media usage, wealth, business decisions, personal spending, and attitudes across various product categories. Continuous tracking enables you to grasp and react to the moments that matter. From understanding life changes to emerging global trends, IGI provides a rich, agile and actionable solution that enables you to convince hard to reach audiences on why they need your brand. Key Responsibilities: Product Portfolio Strategy & Vision - Portfolio Oversight Provide strategic guidance and oversight for existing syndicated offers (IGI, GameTrack, StatEx) ensuring their growth and product development in line with changing market needs Long Term Roadmap: Develop and articulate a compelling long term vision for the global syndicated business, ensuring all products align with the company's broader business objectives. New Product Development (NPD): Lead the end to end process of identifying, packaging, and monetizing new data driven products to expand our market footprint. Commercial Growth & P&L Influence Revenue Strategy: Partner with Global Commercial leads to manage and identify new clients to drive revenue growth across the portfolio. Matrix P&L Management: While not having direct P&L ownership, you will be responsible for the global commercial success of the products, influencing regional leaders to hit growth targets. Monetization & Activation: Innovate how independent datasets are used by media owners and brands for both insights and activation, ensuring maximum ROI for clients. Matrix Leadership & Operations Cross Functional Orchestration: Lead and inspire indirect teams across Research, Operations, Sales, and Marketing to execute the product roadmap effectively. Stakeholder Management: Build and maintain strong relationships with senior leadership, internal country managers, and external industry partners. Product Evangelism: Act as the primary global advocate for Ipsos's syndicated capabilities, communicating their value to technical teams and C suite executives alike. About you: This role requires a passionate visionary business leader. We are seeking someone with: Expertise in Syndicated Data: Required experience in media/advertising and a mastery of how syndicated datasets are utilized by the industry. Mastery of Matrix Environments: Demonstrated ability to lead through influence rather than direct authority, fostering collaboration across diverse, global teams. Data Driven Decision Making: An analytical mindset capable of synthesizing complex research data and financial metrics into actionable business plans. Proven Strategic Builder: Extensive experience developing and executing successful business strategies, specifically in launching and scaling new products. Commercial & Financial Acumen: A deep understanding of business drivers, financial concepts, and the ability to capitalize on commercial opportunities in a global market. Benefits: We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range of health & wellbeing, financial benefits and professional development opportunities. We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as Level 2 Disability Confident Employer. We are dedicated to providing an inclusive and accessible recruitment process.
Microsoft D365 Product Manager (CE & F&O) I am seeking a Dynamics 365 Product Manager to own D365 Finance & Operations and Customer Engagement as enterprise products across their full lifecycle in a multi-country, federated operating model. This is not a deep hands-on technical role, but requires strong technical fluency to: Clearly distinguish out-of-the-box capability vs. integration vs. customisation Protect the core solution blueprint and prevent unnecessary scope drift Govern a System Integrator and support partner to Microsoft best practice Core Accountability Own D365 (F&O + CE) as a product end-to-end: roadmap, backlog, releases, Microsoft One updates, and BAU change Act as the gatekeeper for scope, customisation, and deviations from standard Lead market-level backlog prioritisation across multiple countries Balance global standardisation ("vanilla") with genuine local regulatory or operational needs Stakeholder & Political Management (Critical) Strong ability to say no and manage stakeholder expectations Operate credibly across a federated, politically complex environment Align countries and business units back to a single core design Engage senior stakeholders while remaining delivery-focused Leadership & Governance Line management responsibility for: oSupply Chain Management BA oFinance BA oField Service / CE BA o(Potentially) MDM resource (longer-term reporting into Head of Data) Day-to-day governance of: oSystem Integrator (programme & BAU support) oSupport contract performance and delivery quality Ensure solution maturity, documentation, and operational discipline Dynamics 365 Experience (Required) Experience across both D365 F&O and CE is required oSome countries run both oOthers run F&O only, but CE experience remains essential Comfortable operating where CE is used for Field Service, not full CRM Key Module Experience D365 Finance & Operations Finance (all core finance modules) Supply Chain Management: oProcurement oInventory oWarehouse oProduct Information oAsset Management oSales D365 Customer Engagement Field Service (must-have) Sales Technical Profile Strong understanding of: oD365 architecture and integration patterns oCustomisation vs configuration trade-offs oRelease management and Microsoft One Version updates Able to challenge partners credibly without needing to design or build solutions Role Profile Product-led, not project-led Mid-level leadership role operating across regions and entities Strong commercial, governance, and prioritisation mindset Comfortable owning D365 as a long-term platform, not a one-off implementation If you are interested, please get in touch with Kamilla Ryan url removed Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 26, 2026
Full time
Microsoft D365 Product Manager (CE & F&O) I am seeking a Dynamics 365 Product Manager to own D365 Finance & Operations and Customer Engagement as enterprise products across their full lifecycle in a multi-country, federated operating model. This is not a deep hands-on technical role, but requires strong technical fluency to: Clearly distinguish out-of-the-box capability vs. integration vs. customisation Protect the core solution blueprint and prevent unnecessary scope drift Govern a System Integrator and support partner to Microsoft best practice Core Accountability Own D365 (F&O + CE) as a product end-to-end: roadmap, backlog, releases, Microsoft One updates, and BAU change Act as the gatekeeper for scope, customisation, and deviations from standard Lead market-level backlog prioritisation across multiple countries Balance global standardisation ("vanilla") with genuine local regulatory or operational needs Stakeholder & Political Management (Critical) Strong ability to say no and manage stakeholder expectations Operate credibly across a federated, politically complex environment Align countries and business units back to a single core design Engage senior stakeholders while remaining delivery-focused Leadership & Governance Line management responsibility for: oSupply Chain Management BA oFinance BA oField Service / CE BA o(Potentially) MDM resource (longer-term reporting into Head of Data) Day-to-day governance of: oSystem Integrator (programme & BAU support) oSupport contract performance and delivery quality Ensure solution maturity, documentation, and operational discipline Dynamics 365 Experience (Required) Experience across both D365 F&O and CE is required oSome countries run both oOthers run F&O only, but CE experience remains essential Comfortable operating where CE is used for Field Service, not full CRM Key Module Experience D365 Finance & Operations Finance (all core finance modules) Supply Chain Management: oProcurement oInventory oWarehouse oProduct Information oAsset Management oSales D365 Customer Engagement Field Service (must-have) Sales Technical Profile Strong understanding of: oD365 architecture and integration patterns oCustomisation vs configuration trade-offs oRelease management and Microsoft One Version updates Able to challenge partners credibly without needing to design or build solutions Role Profile Product-led, not project-led Mid-level leadership role operating across regions and entities Strong commercial, governance, and prioritisation mindset Comfortable owning D365 as a long-term platform, not a one-off implementation If you are interested, please get in touch with Kamilla Ryan url removed Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
Apr 26, 2026
Full time
Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
Business Development Manager / Technical Sales Manager Construction Products (North West & Yorkshire) Location Home-based / Regional role Covering the M62 corridor including Liverpool, Manchester, Leeds, and Lancashire Salary Up to £45k per annum + bonus + car allowance The Opportunity If you are a commercially driven sales professional with experience in construction materials, this is a genuine opportunity to take ownership of a well-established and high-potential region. You will be responsible for developing business across the Northwest and Yorkshire, working with merchants, contractors, developers, and specifiers to grow sales of a respected range of construction products. This is a role that goes beyond sales you will be involved in technical discussions, project support and building long-term relationships across the supply chain. The position offers a strong mix of new business and account development, with the autonomy to manage your territory while being supported by an experienced internal team. Key Responsibilities Drive sales across a defined regional territory, identifying and converting new business opportunities Develop and manage relationships with builders merchants, distributors, and stockists Follow up and convert incoming enquiries, providing quotations and project support Provide technical advice to contractors, developers, and specifiers Carry out site visits to support projects and strengthen customer relationships Deliver product presentations, CPDs and training sessions Work closely with internal technical, sales and marketing teams Maintain accurate records using a CRM system, managing pipeline and activity Achieve agreed sales targets and contribute to overall business growth About You Proven experience in a Business Development, Area Sales, or Technical Sales role Background in construction materials or building products (e.g. mortars, renders, insulation, drylining or similar) Experience working with merchant channels and distribution networks Comfortable dealing with contractors, developers, and specifiers Able to deliver technical presentations and build credibility with customers Self-motivated, organised and target-driven Strong communication and relationship-building skills Full UK driving licence Why Apply This is a well-balanced role offering both responsibility and support. You will have the freedom to grow your region while representing a strong product range with an established reputation in the market. It s a good fit for someone who enjoys being out in the field, building relationships and seeing projects through from enquiry to completion. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 26, 2026
Full time
Business Development Manager / Technical Sales Manager Construction Products (North West & Yorkshire) Location Home-based / Regional role Covering the M62 corridor including Liverpool, Manchester, Leeds, and Lancashire Salary Up to £45k per annum + bonus + car allowance The Opportunity If you are a commercially driven sales professional with experience in construction materials, this is a genuine opportunity to take ownership of a well-established and high-potential region. You will be responsible for developing business across the Northwest and Yorkshire, working with merchants, contractors, developers, and specifiers to grow sales of a respected range of construction products. This is a role that goes beyond sales you will be involved in technical discussions, project support and building long-term relationships across the supply chain. The position offers a strong mix of new business and account development, with the autonomy to manage your territory while being supported by an experienced internal team. Key Responsibilities Drive sales across a defined regional territory, identifying and converting new business opportunities Develop and manage relationships with builders merchants, distributors, and stockists Follow up and convert incoming enquiries, providing quotations and project support Provide technical advice to contractors, developers, and specifiers Carry out site visits to support projects and strengthen customer relationships Deliver product presentations, CPDs and training sessions Work closely with internal technical, sales and marketing teams Maintain accurate records using a CRM system, managing pipeline and activity Achieve agreed sales targets and contribute to overall business growth About You Proven experience in a Business Development, Area Sales, or Technical Sales role Background in construction materials or building products (e.g. mortars, renders, insulation, drylining or similar) Experience working with merchant channels and distribution networks Comfortable dealing with contractors, developers, and specifiers Able to deliver technical presentations and build credibility with customers Self-motivated, organised and target-driven Strong communication and relationship-building skills Full UK driving licence Why Apply This is a well-balanced role offering both responsibility and support. You will have the freedom to grow your region while representing a strong product range with an established reputation in the market. It s a good fit for someone who enjoys being out in the field, building relationships and seeing projects through from enquiry to completion. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Fuel your future with AO and earn up to £2,000 in performance bonuses! We re all about balance enjoy a shift pattern that fits your lifestyle, giving you the freedom to work in a way that works for you. As one of our Gas Engineers, you ll keep full control of your Gas Safe card, while enjoying a reliable income you can count on. Salary: £34,800.00 - £36,800.00 per annum Shift Pattern: 4 on 4 off / 6am- 6pm Location: Unit 3c Brunel Road, West Gourdie Industrial Estate, Dundee, DD2 4TG Here's What You Can Expect To Be Doing: As a Gas Engineer at AO, you ll team up with one of our drivers to visit customers homes and install gas appliances and electrical products. No repairs just safe, high?quality installs and brilliant customer service, every time. A Few Things About You: Essential Full UK driving licence with no more than 6 points CCN1 & CKR1 To be over the age of 21 for insurance purposes At least 1 year of experience within gas installations Desirable Some experience of installation of electrical appliances would be ideal but we'll train you to be electrically competent Our Benefits: With a 4 on 4 off shift pattern and 24 days holiday, you will work less than half a year. On-call support from our technical team and Installation Managers Fantastic training facilities with ongoing learning opportunities Competitive pension Scheme Healthcare Cashback Scheme Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder. To see all our benefits and perks, visit our AO Benefits page Click Apply now to join our family and find out more about the Gas Installations Engineer role.
Apr 26, 2026
Full time
Fuel your future with AO and earn up to £2,000 in performance bonuses! We re all about balance enjoy a shift pattern that fits your lifestyle, giving you the freedom to work in a way that works for you. As one of our Gas Engineers, you ll keep full control of your Gas Safe card, while enjoying a reliable income you can count on. Salary: £34,800.00 - £36,800.00 per annum Shift Pattern: 4 on 4 off / 6am- 6pm Location: Unit 3c Brunel Road, West Gourdie Industrial Estate, Dundee, DD2 4TG Here's What You Can Expect To Be Doing: As a Gas Engineer at AO, you ll team up with one of our drivers to visit customers homes and install gas appliances and electrical products. No repairs just safe, high?quality installs and brilliant customer service, every time. A Few Things About You: Essential Full UK driving licence with no more than 6 points CCN1 & CKR1 To be over the age of 21 for insurance purposes At least 1 year of experience within gas installations Desirable Some experience of installation of electrical appliances would be ideal but we'll train you to be electrically competent Our Benefits: With a 4 on 4 off shift pattern and 24 days holiday, you will work less than half a year. On-call support from our technical team and Installation Managers Fantastic training facilities with ongoing learning opportunities Competitive pension Scheme Healthcare Cashback Scheme Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder. To see all our benefits and perks, visit our AO Benefits page Click Apply now to join our family and find out more about the Gas Installations Engineer role.
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Apr 26, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Bathroom4Less is a rapidly growing omnichannel supplier to the e-commerce, plumbing, and retail sectors. We are looking for a forward-thinking, high-energy Trade Counter Sales Manager to lead our Tipton operation. This is a role for a "Modern Manager" - someone who isn't happy just waiting for the phone to ring. You will be a proactive leader who is happy to push the business forward, bridging the gap between our physical trade counter and our digital community. You will be responsible for driving site performance, building an excellent local trade presence, and using digital tools to keep our brand at the forefront of the trade landscape. Key Responsibilities Trade Counter Leadership and Sales: Drive Revenue: Take full ownership of the Tipton trade counter, hitting monthly targets by converting inquiries into high-value orders and maximising "add-on" sales. Expert Consultation: Provide high-level technical advice to tradespeople and contractors, ensuring they have the right products for the job. Pipeline Management: Proactively follow up on quotes and manage the sales lifecycle from the initial trade inquiry to final delivery / collection. Operational Excellence: Maintain a professional, efficient, and "trade-ready" environment. Ensure stock visibility is high, and the counter area is optimised for fast-paced service. Digital Growth and Social Media: Forward-Thinking Marketing: Use social media (TikTok, Facebook, Instagram) to showcase new stock arrivals, bulk-buy deals, and "behind-the-scenes" warehouse action. Engagement: Actively manage digital inquiries, turning "likes" and comments into site visits and account applications. The Ideal Candidate: Forward-Thinking Attitude: You are someone who looks for solutions, not excuses. You are happy to push boundaries and find new ways to grow the business. Experience: 3+ years in a senior trade sales environment (e.g. Plumbing, Electrical, KBB, or Builders Merchants). Digital Savvy: You are comfortable using a smartphone to promote the business. You understand that the modern trade customer is on social media, and you know how to reach them. Communication: A master of "trade talk." You can build instant rapport with plumbers and contractors, understanding their technical needs and pressure points. Benefits: Commission Structure: Rewarding your drive to grow the Tipton site. Pension Scheme. Holiday: 20 days holiday plus 8 Bank Holidays, plus an extra day off for your birthday. Growth Potential: Opportunities to progress within a rapidly expanding company that values innovative thinkers.
Apr 26, 2026
Full time
Bathroom4Less is a rapidly growing omnichannel supplier to the e-commerce, plumbing, and retail sectors. We are looking for a forward-thinking, high-energy Trade Counter Sales Manager to lead our Tipton operation. This is a role for a "Modern Manager" - someone who isn't happy just waiting for the phone to ring. You will be a proactive leader who is happy to push the business forward, bridging the gap between our physical trade counter and our digital community. You will be responsible for driving site performance, building an excellent local trade presence, and using digital tools to keep our brand at the forefront of the trade landscape. Key Responsibilities Trade Counter Leadership and Sales: Drive Revenue: Take full ownership of the Tipton trade counter, hitting monthly targets by converting inquiries into high-value orders and maximising "add-on" sales. Expert Consultation: Provide high-level technical advice to tradespeople and contractors, ensuring they have the right products for the job. Pipeline Management: Proactively follow up on quotes and manage the sales lifecycle from the initial trade inquiry to final delivery / collection. Operational Excellence: Maintain a professional, efficient, and "trade-ready" environment. Ensure stock visibility is high, and the counter area is optimised for fast-paced service. Digital Growth and Social Media: Forward-Thinking Marketing: Use social media (TikTok, Facebook, Instagram) to showcase new stock arrivals, bulk-buy deals, and "behind-the-scenes" warehouse action. Engagement: Actively manage digital inquiries, turning "likes" and comments into site visits and account applications. The Ideal Candidate: Forward-Thinking Attitude: You are someone who looks for solutions, not excuses. You are happy to push boundaries and find new ways to grow the business. Experience: 3+ years in a senior trade sales environment (e.g. Plumbing, Electrical, KBB, or Builders Merchants). Digital Savvy: You are comfortable using a smartphone to promote the business. You understand that the modern trade customer is on social media, and you know how to reach them. Communication: A master of "trade talk." You can build instant rapport with plumbers and contractors, understanding their technical needs and pressure points. Benefits: Commission Structure: Rewarding your drive to grow the Tipton site. Pension Scheme. Holiday: 20 days holiday plus 8 Bank Holidays, plus an extra day off for your birthday. Growth Potential: Opportunities to progress within a rapidly expanding company that values innovative thinkers.
Vizrt is transforming from a portfolio of market leading products into the AI Platform for Visual Storytelling. At the centre of this shift sits NDI, the world's leading IP video connectivity standard. This role exists to ensure NDI is positioned as a strategic enabler of the Vizrt platform, clearly aligned to Vizrt's full portfolio and customer base. From broadcasters and enterprises to content creators, partners and developers. This is a commercial, high impact role, working closely with Sales, Channel and Product to drive adoption, pipeline and revenue. What you'll do Own solution level positioning for NDI as part of Vizrt's AI platform for visual storytelling Turn complex technical concepts (IP video, ecosystems, cloud and AI assisted workflows) into clear, outcome led stories Ensure NDI is consistently positioned across enterprise, media & entertainment, sports and content creator use cases Work closely with Sales, Channel and partners to support revenue, pipeline and adoption Support ABM initiatives, key opportunities and partner led motions Bring real customer, creator and ecosystem stories to market Act as a connector across Product, R&D, Marketing, Demand Gen, Enablement and Customer Success What success looks like Contribution to revenue, pipeline and adoption goals for NDI Clear, scalable NDI solution narratives aligned to Vizrt's AI platform strategy Strong Sales and partner enablement High quality customer and creator proof points in market An experienced solution or platform marketer comfortable working with Sales and partners Strong understanding of ecosystems, platforms and interoperability (experience with NDI is a plus) Able to simplify complex technology into credible, commercial stories Strategic, hands on and outcome focused Energised by transformation and the future of video, IP and visual storytelling Why join Vizrt This is an opportunity to help shape how NDI evolves as a growth engine within the Vizrt ecosystem. You'll have visibility, influence and a measurable impact on how Vizrt grows, sells and shows up in the market. We offer a comprehensive benefits package that includes: Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance. Professional Development: Opportunities for ongoing training. Join our team and take advantage of these benefits while working in a dynamic and supportive environment. We do not tolerate discrimination or harassment. We champion inclusion and we value each other's stories, and we relish their telling.
Apr 26, 2026
Full time
Vizrt is transforming from a portfolio of market leading products into the AI Platform for Visual Storytelling. At the centre of this shift sits NDI, the world's leading IP video connectivity standard. This role exists to ensure NDI is positioned as a strategic enabler of the Vizrt platform, clearly aligned to Vizrt's full portfolio and customer base. From broadcasters and enterprises to content creators, partners and developers. This is a commercial, high impact role, working closely with Sales, Channel and Product to drive adoption, pipeline and revenue. What you'll do Own solution level positioning for NDI as part of Vizrt's AI platform for visual storytelling Turn complex technical concepts (IP video, ecosystems, cloud and AI assisted workflows) into clear, outcome led stories Ensure NDI is consistently positioned across enterprise, media & entertainment, sports and content creator use cases Work closely with Sales, Channel and partners to support revenue, pipeline and adoption Support ABM initiatives, key opportunities and partner led motions Bring real customer, creator and ecosystem stories to market Act as a connector across Product, R&D, Marketing, Demand Gen, Enablement and Customer Success What success looks like Contribution to revenue, pipeline and adoption goals for NDI Clear, scalable NDI solution narratives aligned to Vizrt's AI platform strategy Strong Sales and partner enablement High quality customer and creator proof points in market An experienced solution or platform marketer comfortable working with Sales and partners Strong understanding of ecosystems, platforms and interoperability (experience with NDI is a plus) Able to simplify complex technology into credible, commercial stories Strategic, hands on and outcome focused Energised by transformation and the future of video, IP and visual storytelling Why join Vizrt This is an opportunity to help shape how NDI evolves as a growth engine within the Vizrt ecosystem. You'll have visibility, influence and a measurable impact on how Vizrt grows, sells and shows up in the market. We offer a comprehensive benefits package that includes: Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance. Professional Development: Opportunities for ongoing training. Join our team and take advantage of these benefits while working in a dynamic and supportive environment. We do not tolerate discrimination or harassment. We champion inclusion and we value each other's stories, and we relish their telling.
INSTALLATION AND SERVICE ENGINEER (South London also cover Maidstone, Bromley, Croydon, Leatherhead - South Surrey) Permanent, 27,000 - 30,000 Applicants MUST be able to drive, be happy to travel/cover their territory Company-provided van, laptop, phone, tools, uniform and travel expenses Collaborative and supportive work environment My client is a market leader in digital living home care solutions, offering a comprehensive product portfolio, from alarm buttons to AI-driven camera solutions enhancing social and elderly care through technology. Now looking to hire an additional Installations Engineer within the team, responsible for installing and configuring systems, conducting general maintenance and troubleshooting, ensuring adherence to safety standards, etc. This position would suit a confident 'handy person' someone comfortable with home/general DIY, ability to confidently use power tools and extremely strong customer facing skills whilst working closely with clients (in their homes) to ensure that all installations are completed efficiently and to the highest standards. We are looking for someone in the in South London, Croydon, Bromley, Maidstone area to cover the South London, Maidstone and South Surrey patch . A position that requires daily travel to different locations, providing you with a dynamic and varied work environment. Responsibilities and required skills You will bring a combination of technical expertise, a proactive mindset, and strong collaboration skills. Technical ability: qualified/experienced to a sufficient level and competent to conduct general installations (DIY, power tool skills). Communication: ensuring that communication is effective between Sales, the National Installations Manager and other Installations and Service Engineers. I T: Confident with MS packages, ability to complete online documentation accurately Teamwork: working with key internal and external stakeholders to ensure that all installations and support services are delivered on time and company goals are met. Planning: staying ahead of the game and ensuring that plans are achieved. Problem Solving: adapting to the ever-changing environment and reacting quickly to meet challenges. Customer Service skills: Must be a clear communicator, able to demonstrate patience and empathy. Driving licence: a full UK driving licence is a must! Strong English language skills, both verbal and written, are essential for this role. DBS all candidates will be asked to complete a DBS check - not required to apply. Further Benefits include: 25 Days Holiday + bank holidays + your birthday Health Plan (dental, optical, physio etc) Opportunities for professional growth and development EXEHP
Apr 26, 2026
Full time
INSTALLATION AND SERVICE ENGINEER (South London also cover Maidstone, Bromley, Croydon, Leatherhead - South Surrey) Permanent, 27,000 - 30,000 Applicants MUST be able to drive, be happy to travel/cover their territory Company-provided van, laptop, phone, tools, uniform and travel expenses Collaborative and supportive work environment My client is a market leader in digital living home care solutions, offering a comprehensive product portfolio, from alarm buttons to AI-driven camera solutions enhancing social and elderly care through technology. Now looking to hire an additional Installations Engineer within the team, responsible for installing and configuring systems, conducting general maintenance and troubleshooting, ensuring adherence to safety standards, etc. This position would suit a confident 'handy person' someone comfortable with home/general DIY, ability to confidently use power tools and extremely strong customer facing skills whilst working closely with clients (in their homes) to ensure that all installations are completed efficiently and to the highest standards. We are looking for someone in the in South London, Croydon, Bromley, Maidstone area to cover the South London, Maidstone and South Surrey patch . A position that requires daily travel to different locations, providing you with a dynamic and varied work environment. Responsibilities and required skills You will bring a combination of technical expertise, a proactive mindset, and strong collaboration skills. Technical ability: qualified/experienced to a sufficient level and competent to conduct general installations (DIY, power tool skills). Communication: ensuring that communication is effective between Sales, the National Installations Manager and other Installations and Service Engineers. I T: Confident with MS packages, ability to complete online documentation accurately Teamwork: working with key internal and external stakeholders to ensure that all installations and support services are delivered on time and company goals are met. Planning: staying ahead of the game and ensuring that plans are achieved. Problem Solving: adapting to the ever-changing environment and reacting quickly to meet challenges. Customer Service skills: Must be a clear communicator, able to demonstrate patience and empathy. Driving licence: a full UK driving licence is a must! Strong English language skills, both verbal and written, are essential for this role. DBS all candidates will be asked to complete a DBS check - not required to apply. Further Benefits include: 25 Days Holiday + bank holidays + your birthday Health Plan (dental, optical, physio etc) Opportunities for professional growth and development EXEHP
Job Title: Business Development Manager Location: North Yorkshire (with hybrid flexibility) Salary: £42,000 - £50,000 The Company: This is an exciting opportunity to join a globally recognised engineering and technology business specialising in advanced sensing solutions. Operating across highly regulated and innovative sectors, the company delivers cutting-edge products used in critical environments worldwide. With a strong focus on sustainability, innovation, and employee development, the business offers a collaborative and supportive culture where individuals are encouraged to grow and make a real impact. Working Hours: Full-time, 39 hours per week Job Description: The Business Development Manager will play a key role in driving growth across global defence land markets. This Business Development Manager position blends new business development with strategic account management, focusing on identifying, shaping, and securing opportunities. As a Business Development Manager, you will engage with OEMs, system integrators, and defence organisations, building a strong pipeline and leading opportunities from early engagement through to contract award. The Business Development Manager will also be responsible for growing existing accounts, identifying upsell opportunities, and strengthening long-term client relationships. Key responsibilities include: Identifying and developing new defence land opportunities Building and managing a robust sales pipeline Leading bid/no-bid decisions and capture planning Managing and growing key customer accounts Supporting commercial negotiations and pricing strategies Providing market intelligence and supporting growth strategy Representing the business at industry events Skills & Experience: Minimum 5+ years experience in defence sales, business development, or account management Strong knowledge of defence procurement processes and contracting structures Experience within land systems, vehicles, or related environments Proven track record in winning new business and growing accounts Excellent stakeholder engagement, negotiation, and influencing skills Desirable: Experience working with OEMs or Tier 1 defence organisations Technical background in engineered or safety-critical systems International sales exposure Why Should You Apply? This Business Development Manager opportunity offers the chance to work in a high-impact role within a growing, forward-thinking organisation. You ll be part of a business that values innovation, invests in its people, and operates at the forefront of technology in critical global industries. If you re an experienced Business Development Manager looking for a role that combines strategic influence, international exposure, and genuine career progression, this is an excellent next step Only sole UK nationals eligible due to security clearance requirements.
Apr 26, 2026
Full time
Job Title: Business Development Manager Location: North Yorkshire (with hybrid flexibility) Salary: £42,000 - £50,000 The Company: This is an exciting opportunity to join a globally recognised engineering and technology business specialising in advanced sensing solutions. Operating across highly regulated and innovative sectors, the company delivers cutting-edge products used in critical environments worldwide. With a strong focus on sustainability, innovation, and employee development, the business offers a collaborative and supportive culture where individuals are encouraged to grow and make a real impact. Working Hours: Full-time, 39 hours per week Job Description: The Business Development Manager will play a key role in driving growth across global defence land markets. This Business Development Manager position blends new business development with strategic account management, focusing on identifying, shaping, and securing opportunities. As a Business Development Manager, you will engage with OEMs, system integrators, and defence organisations, building a strong pipeline and leading opportunities from early engagement through to contract award. The Business Development Manager will also be responsible for growing existing accounts, identifying upsell opportunities, and strengthening long-term client relationships. Key responsibilities include: Identifying and developing new defence land opportunities Building and managing a robust sales pipeline Leading bid/no-bid decisions and capture planning Managing and growing key customer accounts Supporting commercial negotiations and pricing strategies Providing market intelligence and supporting growth strategy Representing the business at industry events Skills & Experience: Minimum 5+ years experience in defence sales, business development, or account management Strong knowledge of defence procurement processes and contracting structures Experience within land systems, vehicles, or related environments Proven track record in winning new business and growing accounts Excellent stakeholder engagement, negotiation, and influencing skills Desirable: Experience working with OEMs or Tier 1 defence organisations Technical background in engineered or safety-critical systems International sales exposure Why Should You Apply? This Business Development Manager opportunity offers the chance to work in a high-impact role within a growing, forward-thinking organisation. You ll be part of a business that values innovation, invests in its people, and operates at the forefront of technology in critical global industries. If you re an experienced Business Development Manager looking for a role that combines strategic influence, international exposure, and genuine career progression, this is an excellent next step Only sole UK nationals eligible due to security clearance requirements.
An opportunity to join a well-known Retail brand as Commercial Finance Manager on a 6 month contract basis. Based in London, the role will partner with key stakeholders across the business to drive financial performance. An opportunity to join a well-known Retail brand as Commercial Finance Manager on a 6 month contract basis. Based in London, the role will partner with key stakeholders across the business to drive financial performance. Reporting to the Head of Commercial Finance, key responsibilities will include: Managing all commercial P&L's across key channels Challenging wider finance team on month end actuals Supporting annual budget process Preparing weekly and monthly reporting on sales and margin Preparing detailed financial analysis to aid decision making Acting as business partner to heads of department and providing financial support where required Building scenario models for new initiatives Ad hoc duties as required The candidate: Accountant, ideally practice trained CA, ACA, ACCA, CIMA or equivalent Commercially strong with good technical accounting skills Ideally experience of Retail/Multisite Strong communication skills Excellent stakeholder management skills Team player with ability to manage multiple tasks Advanced IT skills Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 26, 2026
Contractor
An opportunity to join a well-known Retail brand as Commercial Finance Manager on a 6 month contract basis. Based in London, the role will partner with key stakeholders across the business to drive financial performance. An opportunity to join a well-known Retail brand as Commercial Finance Manager on a 6 month contract basis. Based in London, the role will partner with key stakeholders across the business to drive financial performance. Reporting to the Head of Commercial Finance, key responsibilities will include: Managing all commercial P&L's across key channels Challenging wider finance team on month end actuals Supporting annual budget process Preparing weekly and monthly reporting on sales and margin Preparing detailed financial analysis to aid decision making Acting as business partner to heads of department and providing financial support where required Building scenario models for new initiatives Ad hoc duties as required The candidate: Accountant, ideally practice trained CA, ACA, ACCA, CIMA or equivalent Commercially strong with good technical accounting skills Ideally experience of Retail/Multisite Strong communication skills Excellent stakeholder management skills Team player with ability to manage multiple tasks Advanced IT skills Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Work Schedule Standard (Mon-Fri) Environmental Conditions Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description Field Service Engineer - Electron Microscopy Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points - technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives. Role: Field Service Engineer - Transmission Electron Microscopy Location: Cambridge area This role requires the successful candidate to be located in the Cambridge area. Candidates applying from other locations must be willing to relocate at their own expense, as no relocation package is offered. How will you make an impact? Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is an exciting opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques. You will become a part of the UK Materials and Structural Analysis Field Service team, servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within the United Kingdom with opportunities to support colleagues within Europe from time to time. This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth. What will you do? •Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs •Solving a broad range of hardware and/or software problems of varying scope and complexity •Coordinating your own work schedule with direct colleagues, service operations and management •Instructing customers in the use of our instruments to ensure safe and effective customer operations •Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation •Producing timely and accurate reports of your activities: e.g. service reports and expense reports •Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty •Providing sales leads to account manager •Providing feedback to support teams for correcting system documentation and updating procedures How will you get here? •Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment. •Analytical trouble shooting and problem solving abilities •Excellent hand-eye coordination and manual dexterity •IT skills, including TCP/IP networking •Excellent communication skills in English, verbal and written. •Independent, service-minded individual who can converse with customers at a very all academic levels •Highly organized, self-sufficient and motivated individual who is adept at administration •A strong team contributor, working remotely with the ability to connect with colleagues in the region •Commercial mindset •A natural interest in staying up to date with trends in technology and IT •Self-starter, likes to be challenged •Knowledge of Electron Microscopes is an advantage but not a requirement •Clean Driving license required We offer motivating and multi-divisional tasks in an innovative and international working environment.
Apr 26, 2026
Full time
Work Schedule Standard (Mon-Fri) Environmental Conditions Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description Field Service Engineer - Electron Microscopy Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points - technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives. Role: Field Service Engineer - Transmission Electron Microscopy Location: Cambridge area This role requires the successful candidate to be located in the Cambridge area. Candidates applying from other locations must be willing to relocate at their own expense, as no relocation package is offered. How will you make an impact? Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is an exciting opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques. You will become a part of the UK Materials and Structural Analysis Field Service team, servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within the United Kingdom with opportunities to support colleagues within Europe from time to time. This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth. What will you do? •Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs •Solving a broad range of hardware and/or software problems of varying scope and complexity •Coordinating your own work schedule with direct colleagues, service operations and management •Instructing customers in the use of our instruments to ensure safe and effective customer operations •Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation •Producing timely and accurate reports of your activities: e.g. service reports and expense reports •Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty •Providing sales leads to account manager •Providing feedback to support teams for correcting system documentation and updating procedures How will you get here? •Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment. •Analytical trouble shooting and problem solving abilities •Excellent hand-eye coordination and manual dexterity •IT skills, including TCP/IP networking •Excellent communication skills in English, verbal and written. •Independent, service-minded individual who can converse with customers at a very all academic levels •Highly organized, self-sufficient and motivated individual who is adept at administration •A strong team contributor, working remotely with the ability to connect with colleagues in the region •Commercial mindset •A natural interest in staying up to date with trends in technology and IT •Self-starter, likes to be challenged •Knowledge of Electron Microscopes is an advantage but not a requirement •Clean Driving license required We offer motivating and multi-divisional tasks in an innovative and international working environment.
