Sauna and Steam Room Technical Support Home Based

Sauna and Steam Room Technical Support (Home Based)

Salary: Between £26,000 to £35,000 pa depending on experience + bonus + other company benefits

Location: Home Based - must live in Yorkshire (for occasional meetings and training)

Hours: Monday to Friday, between 9:00am - 5:30pm

Aqualine is looking for an experienced Sauna and Steam Room Technical Support specialist with a strong background in hands-on technical support, customer service and sales support. The ideal candidate will have dealt with inbound technical and sales enquiries via phone and email and will have experience with heating engineering, electrical installations, or similar equipment related to sauna heaters and steam generators.

We are specifically looking someone with practical electrical experience, ideally with exposure to sauna, steam room, or comparable heating/steam equipment installation, troubleshooting, and customer guidance.

Once fully trained, you will take the lead in product training for existing and new staff, and help develop internal systems and resources to support technical training and installations.

We are a small, friendly, home-based team based in Huddersfield with big ambitions. Aqualine is a market-leading supplier of saunas, steam rooms, and premium wellness products for both domestic and commercial customers. We have grown rapidly and are on a mission to become the leading online wellness retailer globally.

Key Responsibilities:

• Responding to inbound technical, sales and customer service enquiries via phone and email
• Troubleshooting sauna and steam room technical issues and providing installation guidance
• Advising on product selection, promoting suitable items, upselling and closing sales
• Processing orders and updating CRM records
• Supporting the sales process with accurate and efficient admin tasks
• Managing and updating website content (Magento), including product listings, descriptions, images and pricing
• Coordinating logistics with warehouse and shipping partners
• Managing stock and placing supplier orders
• Creating article, video and blog content on installation and technical aspects of sauna and steam room equipment
• Developing a product and technical support training and resource system for existing and new members of staff
• Providing product training for existing and new members of staff
• Assisting with the development of our own product technical and installation manuals

Essential skills and experience:

• Minimum 2 years' continuous employment in a technical support role involving electrical products or heating/installation-based equipment
• Evidence of electrical training or qualifications
• Strong customer service and interpersonal skills
• Confident communicator with a personable phone manner
• Ability to work independently and manage multiple responsibilities
• Proficient with Microsoft Excel and Outlook
• Experience with CRM/ERP systems
• Excellent literacy, numeracy and attention to detail
• Interest in wellness and lifestyle products is preferred

Requirements:

• Consistent employment history - we are looking for candidates who demonstrate long-term commitment and reliability
• Home office setup - quiet, dedicated room with reliable ethernet connection
• Prior experience working remotely
• Exclusive commitment to Aqualine (no other jobs or side businesses)

Due to the financial responsibilities of the role, references and background checks will be conducted in line with GDPR and insurance compliance

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.