We are currently recruiting for an experienced Benefits Service Manager to lead the delivery of a high-performing Revenues and Benefits service within a busy local authority environment. This is a key leadership role responsible for managing the administration of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and associated support schemes, ensuring services are delivered efficiently, compliantly and in line with corporate objectives. The successful candidate will oversee operational performance, lead large processing teams and drive service improvements through effective performance management, legislative implementation and the use of emerging technology. The Role Lead the day-to-day operation and performance of the Benefits service, ensuring efficient administration of Housing Benefit, Council Tax Reduction, Single Support Grant schemes and Discretionary Housing Payments. Manage a large operational team including delivery managers, quality managers and assessment officers. Drive service performance to achieve and maintain top quartile performance across accuracy, speed and quality of benefit administration. Monitor team performance, throughput and accuracy, implementing training and targeted interventions where required. Ensure services operate fully in line with benefits legislation, regulations and corporate objectives. Lead the implementation of new legislation, policy changes and system developments, ensuring minimal disruption to services. Manage and monitor the Discretionary Housing Payment budget and support homelessness prevention initiatives. Work closely with internal departments including Housing, Revenues, Adult Social Care and Customer Services to deliver a joined-up service. Represent the council at appeals, tribunals and court proceedings where required. Produce performance reports, statistical analysis and management information to support senior decision making. Lead continuous service improvement initiatives, including exploring emerging technology to improve customer outcomes. Deputise for the Service Group Manager for Revenues and Benefits where required. Key Requirements Extensive experience managing a Benefits or Revenues & Benefits service within a local authority environment. Excellent knowledge of Housing Benefit, Council Tax Reduction and associated benefits legislation, including subsidy rules and appeals processes. Experience leading and motivating large operational teams and managing service performance. Strong experience implementing legislative and policy changes within a benefits service. Proven ability to analyse data, manage budgets and drive service improvements. Excellent communication skills with experience presenting reports to senior management and stakeholders. Strong organisational and time management skills with the ability to manage competing priorities. Commitment to delivering high-quality, customer-focused services. Knowledge of benefits IT systems and workflow management platforms. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your CV today. If you do not hear from us within 48 hours, unfortunately your application has not been successful. Footnote If you feel that this job matches your skill set but not your location, rate or current seniority, please still feel free to send us your CV. We constantly recruit for similar roles across Revenues and Benefits, Benefits Management and Welfare Services throughout the UK. Even if you are happy in your current role, we welcome calls from Benefits Service Managers, Revenues & Benefits Managers, Benefits Team Leaders and Senior Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market . By applying for this position, you agree that Carrington West may hold and process your personal data in accordance with our Data Protection Policy. Your details will only be shared with third-party clients relevant to roles you have applied for. You may withdraw consent at any time by contacting us.
Mar 13, 2026
Contractor
We are currently recruiting for an experienced Benefits Service Manager to lead the delivery of a high-performing Revenues and Benefits service within a busy local authority environment. This is a key leadership role responsible for managing the administration of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and associated support schemes, ensuring services are delivered efficiently, compliantly and in line with corporate objectives. The successful candidate will oversee operational performance, lead large processing teams and drive service improvements through effective performance management, legislative implementation and the use of emerging technology. The Role Lead the day-to-day operation and performance of the Benefits service, ensuring efficient administration of Housing Benefit, Council Tax Reduction, Single Support Grant schemes and Discretionary Housing Payments. Manage a large operational team including delivery managers, quality managers and assessment officers. Drive service performance to achieve and maintain top quartile performance across accuracy, speed and quality of benefit administration. Monitor team performance, throughput and accuracy, implementing training and targeted interventions where required. Ensure services operate fully in line with benefits legislation, regulations and corporate objectives. Lead the implementation of new legislation, policy changes and system developments, ensuring minimal disruption to services. Manage and monitor the Discretionary Housing Payment budget and support homelessness prevention initiatives. Work closely with internal departments including Housing, Revenues, Adult Social Care and Customer Services to deliver a joined-up service. Represent the council at appeals, tribunals and court proceedings where required. Produce performance reports, statistical analysis and management information to support senior decision making. Lead continuous service improvement initiatives, including exploring emerging technology to improve customer outcomes. Deputise for the Service Group Manager for Revenues and Benefits where required. Key Requirements Extensive experience managing a Benefits or Revenues & Benefits service within a local authority environment. Excellent knowledge of Housing Benefit, Council Tax Reduction and associated benefits legislation, including subsidy rules and appeals processes. Experience leading and motivating large operational teams and managing service performance. Strong experience implementing legislative and policy changes within a benefits service. Proven ability to analyse data, manage budgets and drive service improvements. Excellent communication skills with experience presenting reports to senior management and stakeholders. Strong organisational and time management skills with the ability to manage competing priorities. Commitment to delivering high-quality, customer-focused services. Knowledge of benefits IT systems and workflow management platforms. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your CV today. If you do not hear from us within 48 hours, unfortunately your application has not been successful. Footnote If you feel that this job matches your skill set but not your location, rate or current seniority, please still feel free to send us your CV. We constantly recruit for similar roles across Revenues and Benefits, Benefits Management and Welfare Services throughout the UK. Even if you are happy in your current role, we welcome calls from Benefits Service Managers, Revenues & Benefits Managers, Benefits Team Leaders and Senior Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market . By applying for this position, you agree that Carrington West may hold and process your personal data in accordance with our Data Protection Policy. Your details will only be shared with third-party clients relevant to roles you have applied for. You may withdraw consent at any time by contacting us.
Are you passionate about preventing homelessness and helping people secure safe, sustainable housing? A West London local authority is looking for a dedicated and experienced Housing Advice & Homeless Prevention Officer to join their team for a 6-month interim contract. In this role, you'll deliver high-quality housing advice, assess homeless applications under Part VII of the Housing Act 1996, and proactively prevent homelessness through early intervention, tenancy sustainment, and effective use of housing options. You'll manage a busy and varied caseload, working with individuals and families at risk of homelessness. Strong communication, a detailed understanding of housing legislation, and a problem-solving mindset are essential. This is a hybrid role, with a minimum of 3 days per week in-office required. Key Responsibilities: Provide tailored, accurate housing advice and support to residents Assess homelessness applications and determine the Council's statutory duties Prevent homelessness through intervention, support, and referrals Manage complex casework to support move-on from temporary accommodation Advise on tenancy rights, rent arrears, benefits, and Right to Buy Work closely with private landlords, support services, and internal teams Identify and respond to safeguarding concerns, acting as lead where required Maintain accurate case records and support service performance targets Help manage departmental budgets and follow procurement procedures Suggest improvements to processes and contribute to service development Participate in cross-cutting projects and maintain ongoing professional development How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Oct 08, 2025
Contractor
Are you passionate about preventing homelessness and helping people secure safe, sustainable housing? A West London local authority is looking for a dedicated and experienced Housing Advice & Homeless Prevention Officer to join their team for a 6-month interim contract. In this role, you'll deliver high-quality housing advice, assess homeless applications under Part VII of the Housing Act 1996, and proactively prevent homelessness through early intervention, tenancy sustainment, and effective use of housing options. You'll manage a busy and varied caseload, working with individuals and families at risk of homelessness. Strong communication, a detailed understanding of housing legislation, and a problem-solving mindset are essential. This is a hybrid role, with a minimum of 3 days per week in-office required. Key Responsibilities: Provide tailored, accurate housing advice and support to residents Assess homelessness applications and determine the Council's statutory duties Prevent homelessness through intervention, support, and referrals Manage complex casework to support move-on from temporary accommodation Advise on tenancy rights, rent arrears, benefits, and Right to Buy Work closely with private landlords, support services, and internal teams Identify and respond to safeguarding concerns, acting as lead where required Maintain accurate case records and support service performance targets Help manage departmental budgets and follow procurement procedures Suggest improvements to processes and contribute to service development Participate in cross-cutting projects and maintain ongoing professional development How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Homelessness Prevention and Housing Advice Seek to prevent homelessness arising wherever possible by working with people at risk of becoming homeless, ensuring that timely advice and assistance is provided on a range of complex issues, using innovative and cost effective solutions to support a preventative approach to homelessness. Thereby minimising the impact to the client and the Council. Receive applications for assistance from persons who may be threatened with homelessness, taking all action required or appropriate in accordance with the homelessness legislation. This will include making decisions in consultation with senior Housing Needs staff regarding the Council's prevention duties to such applicants under the Homelessness Reduction Act 2017. Respond to and deal with referrals received from public bodies in relation to those who may be threatened with homelessness under the "Duty to Refer" in a timely and effective manner in order to prevent homelessness as detailed above. Work closely with Housing Association landlords to ensure "commitment to refer" is complied with, so that proactive early intervention work is undertaken, resulting in effective homelessness prevention from social housing. Assess the client's housing needs and identify problems causing potential homelessness and provide tailored solutions, advice and assistance to enable them to sustain their existing accommodation or achieve a planned move to alternative accommodation whilst managing their expectations around the solutions available. Carry out home visits where appropriate in an attempt to mediate between households who are at risk of homelessness. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Oct 02, 2025
Contractor
Homelessness Prevention and Housing Advice Seek to prevent homelessness arising wherever possible by working with people at risk of becoming homeless, ensuring that timely advice and assistance is provided on a range of complex issues, using innovative and cost effective solutions to support a preventative approach to homelessness. Thereby minimising the impact to the client and the Council. Receive applications for assistance from persons who may be threatened with homelessness, taking all action required or appropriate in accordance with the homelessness legislation. This will include making decisions in consultation with senior Housing Needs staff regarding the Council's prevention duties to such applicants under the Homelessness Reduction Act 2017. Respond to and deal with referrals received from public bodies in relation to those who may be threatened with homelessness under the "Duty to Refer" in a timely and effective manner in order to prevent homelessness as detailed above. Work closely with Housing Association landlords to ensure "commitment to refer" is complied with, so that proactive early intervention work is undertaken, resulting in effective homelessness prevention from social housing. Assess the client's housing needs and identify problems causing potential homelessness and provide tailored solutions, advice and assistance to enable them to sustain their existing accommodation or achieve a planned move to alternative accommodation whilst managing their expectations around the solutions available. Carry out home visits where appropriate in an attempt to mediate between households who are at risk of homelessness. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
