Financial Controller - Logistics and Distribution - ideally, QBE, ACCA/CIMA or equivalent New contract set up! Exciting growth period Northampton £60,000 - £70,000 Due to expansion, our new client is seeking recruit for a 12 month contract an experienced Logistics Financial Controller/Manager with experience in setting up a new client for this National logistics business This will be either an Open or Closed book account - and implementation experience is key Core Responsibilities Monitor operational and financial performance for the clients account , generating regular insight reports. Collaborate with cross-functional teams to develop forecasts, budgets, and strategic financial plans throughout the year. Oversee client accounts with regular reviews, tracking costs, productivity trends, and ensuring accurate month-end reconciliations. Authorise and verify expense postings to ensure correct allocation in company systems. Support smooth on-boarding of the new client and encourage process improvements to enhance efficiency and accuracy. Coordinate period-end processes, including posting journal entries, reconciling revenue, and tracking project or capital expenditures. Assist with account and balance sheet reconciliations to maintain accurate financial records. Work closely with operational teams to monitor financial performance across clients and locations, ensuring results are aligned with annual budgets and projections. Provide insights and guidance on cost reporting, invoicing, and the integration of client activities into and out of business sites. Collaborate with HR and other key departments to foster a cohesive management approach, supporting smooth site operations and cross-functional decision-making. The role emphasises partnership, analysis, and operational oversight to drive both financial accountability and effective team coordination Whilst a background in logistics is preferred, manufacturing experience will also be considered Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Apr 18, 2026
Contractor
Financial Controller - Logistics and Distribution - ideally, QBE, ACCA/CIMA or equivalent New contract set up! Exciting growth period Northampton £60,000 - £70,000 Due to expansion, our new client is seeking recruit for a 12 month contract an experienced Logistics Financial Controller/Manager with experience in setting up a new client for this National logistics business This will be either an Open or Closed book account - and implementation experience is key Core Responsibilities Monitor operational and financial performance for the clients account , generating regular insight reports. Collaborate with cross-functional teams to develop forecasts, budgets, and strategic financial plans throughout the year. Oversee client accounts with regular reviews, tracking costs, productivity trends, and ensuring accurate month-end reconciliations. Authorise and verify expense postings to ensure correct allocation in company systems. Support smooth on-boarding of the new client and encourage process improvements to enhance efficiency and accuracy. Coordinate period-end processes, including posting journal entries, reconciling revenue, and tracking project or capital expenditures. Assist with account and balance sheet reconciliations to maintain accurate financial records. Work closely with operational teams to monitor financial performance across clients and locations, ensuring results are aligned with annual budgets and projections. Provide insights and guidance on cost reporting, invoicing, and the integration of client activities into and out of business sites. Collaborate with HR and other key departments to foster a cohesive management approach, supporting smooth site operations and cross-functional decision-making. The role emphasises partnership, analysis, and operational oversight to drive both financial accountability and effective team coordination Whilst a background in logistics is preferred, manufacturing experience will also be considered Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Key Responsibilities Define and lead a comprehensive AI strategy for Janus Henderson, continuously refining it based on emerging technologies and business needs. Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model development life cycle from proof of concept to deployment. Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Encourage collaboration across business units, embedding AI solutions into processes and supporting integration with technology teams. Monitor industry trends, evaluate new AI techniques and fintech innovations, and lead pilot programs to assess ROI and advocate for strategic investments in data science capabilities. Required Qualifications Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or related quantitative field. 10+ years of experience in data science or analytics, with at least 5 years in a leadership or managerial capacity, preferably in financial services or asset management. Deep expertise in machine learning and statistical modeling, hands on experience developing and deploying models (e.g., predictive models, NLP, time series forecasting) and managing model risk in a regulated environment. Solid understanding of asset management business, including investment products, portfolio management, performance analytics and regulatory compliance reporting. Demonstrated leadership and communication skills, with the ability to articulate complex analytical findings to senior executives and to influence decision making. Preferred Experience Direct experience within an asset management analytics or quantitative research team. Hands on experience establishing governance processes for AI/ML and familiarity with EU AI Act, SEC guidance on model risk and ethical AI frameworks. Proficiency with advanced analytics libraries and tools used in finance, including quantitative finance libraries, time series databases and visualization platforms such as Tableau or Power BI. Published work, patents or conference presentations related to AI or data science in finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, Jupyter notebooks and version control (Git). Machine Learning: regression, classification, clustering, tree based models, neural networks, MLOps practices and model deployment. Data Platforms: relational and NoSQL databases, time series stores, cloud data services (AWS Redshift, Azure Synapse, Google BigQuery) and distributed computing frameworks. Analytics & BI: Tableau, Power BI, matplotlib/Plotly, Excel or similar tools for data storytelling. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption and secure data enclaves. Soft Skills & Leadership Competencies Strategic vision for AI and analytics, communicating the vision to senior leaders. High ethical standards, advocating responsible AI and refusing use cases that pose undue risk. Exceptional storytelling ability, translating complex insights into plain language for non technical audiences. Collaborative influence across IT, investment, compliance and client teams. Mentorship, fostering continuous learning and recruiting top talent. Problem solving resilience, systematically addressing data quality, model performance and resource constraints. What to Expect When You Join Hybrid working with reasonable accommodations. Generous holiday policies and paid volunteer time. Professional development support, tuition reimbursement and continuing education. All inclusive diversity, equity and inclusion culture. Maternal/paternal leave benefits and family services. Access to Headspace, ClassPass and other well being benefits. Unique employee events, including health challenges and evening socials. Supervisory Responsibilities Yes Potential for Growth Mentoring programs Leadership development Regular training sessions Career development services Continuing education courses Regulatory & Ethical Expectations You will be expected to understand the regulatory obligations of the firm and abide by JHI policies applicable to your role, including adherence to the Investment Advisory Code of Ethics. Annual Bonus Opportunity Position may be eligible for an annual discretionary bonus award from the profit pool, with individual awards based on company, department, team and personal performance. Benefits Summary Comprehensive total rewards package including competitive compensation, pension/retirement plans, health and well being benefits, and flexible work arrangements. Equal Opportunity Statement Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Apr 18, 2026
Full time
Key Responsibilities Define and lead a comprehensive AI strategy for Janus Henderson, continuously refining it based on emerging technologies and business needs. Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model development life cycle from proof of concept to deployment. Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Encourage collaboration across business units, embedding AI solutions into processes and supporting integration with technology teams. Monitor industry trends, evaluate new AI techniques and fintech innovations, and lead pilot programs to assess ROI and advocate for strategic investments in data science capabilities. Required Qualifications Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or related quantitative field. 10+ years of experience in data science or analytics, with at least 5 years in a leadership or managerial capacity, preferably in financial services or asset management. Deep expertise in machine learning and statistical modeling, hands on experience developing and deploying models (e.g., predictive models, NLP, time series forecasting) and managing model risk in a regulated environment. Solid understanding of asset management business, including investment products, portfolio management, performance analytics and regulatory compliance reporting. Demonstrated leadership and communication skills, with the ability to articulate complex analytical findings to senior executives and to influence decision making. Preferred Experience Direct experience within an asset management analytics or quantitative research team. Hands on experience establishing governance processes for AI/ML and familiarity with EU AI Act, SEC guidance on model risk and ethical AI frameworks. Proficiency with advanced analytics libraries and tools used in finance, including quantitative finance libraries, time series databases and visualization platforms such as Tableau or Power BI. Published work, patents or conference presentations related to AI or data science in finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, Jupyter notebooks and version control (Git). Machine Learning: regression, classification, clustering, tree based models, neural networks, MLOps practices and model deployment. Data Platforms: relational and NoSQL databases, time series stores, cloud data services (AWS Redshift, Azure Synapse, Google BigQuery) and distributed computing frameworks. Analytics & BI: Tableau, Power BI, matplotlib/Plotly, Excel or similar tools for data storytelling. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption and secure data enclaves. Soft Skills & Leadership Competencies Strategic vision for AI and analytics, communicating the vision to senior leaders. High ethical standards, advocating responsible AI and refusing use cases that pose undue risk. Exceptional storytelling ability, translating complex insights into plain language for non technical audiences. Collaborative influence across IT, investment, compliance and client teams. Mentorship, fostering continuous learning and recruiting top talent. Problem solving resilience, systematically addressing data quality, model performance and resource constraints. What to Expect When You Join Hybrid working with reasonable accommodations. Generous holiday policies and paid volunteer time. Professional development support, tuition reimbursement and continuing education. All inclusive diversity, equity and inclusion culture. Maternal/paternal leave benefits and family services. Access to Headspace, ClassPass and other well being benefits. Unique employee events, including health challenges and evening socials. Supervisory Responsibilities Yes Potential for Growth Mentoring programs Leadership development Regular training sessions Career development services Continuing education courses Regulatory & Ethical Expectations You will be expected to understand the regulatory obligations of the firm and abide by JHI policies applicable to your role, including adherence to the Investment Advisory Code of Ethics. Annual Bonus Opportunity Position may be eligible for an annual discretionary bonus award from the profit pool, with individual awards based on company, department, team and personal performance. Benefits Summary Comprehensive total rewards package including competitive compensation, pension/retirement plans, health and well being benefits, and flexible work arrangements. Equal Opportunity Statement Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Who are we? Snapper is a technology company that offers high-powered data solutions to the global public transport market. We help our clients deliver intelligent and adaptable public transport solutions and exceptional user experiences. We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role The purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from Mosaiq and Snapper to manage and improve the performance of the Public Transit network. What will you be doing? You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the rest of the Snapper team. Responsibilities will include: Onboarding: Guide new customers/partners through needs discovery, setup, and implementation to ensure a smooth Mosaiq go-live. Training and Education: Deliver webinars, docs, tutorials, and personalised sessions so customers use Mosaiq effectively for their specific requirements. Account Management: Primary contact for customers; support Snapper's partners to manage relationships, engage proactively on evolving needs, assist daily, advise on escalation, and spot upsell/cross-sell opportunities. Customer Advocacy: Represent customer needs to Product and Sales; champion Mosaiq to help customers realise maximum value. Retention and Renewals: Drive satisfaction and durable relationships; monitor health metrics, flag risk/churn, act early on issues, and support renewals and upsell. Customer Feedback and Insights: Capture feedback, goals, and challenges to inform product priorities and equip Marketing with compelling customer stories. Metrics and Reporting: Track and analyse KPIs - customer satisfaction, retention, and upsell/cross-sell revenue. What we're looking for Strong commercial experience as a CSM, within a customer-centric SaaS environment, ideally working closely with both partners and direct customers. A proven background in understanding customer needs, proposing solutions and services and strong empathy for partners and end-users. Prior experience working in a best-practice CS environment and an ability to deliver an excellent customer experience. Great verbal and written communication skills - you must be able to concisely articulate important technical messages with confidence. An analytical and commercially aware CS Specialist. You understand the metrics, KPIs and deliverables that drive great customer experience and revenue predictability. Our Values Being Resilient. Using a positive mindset to handle change Acting with Integrity. Being open and honest with each other. Fostering a safe space for the sharing of our thoughts and ideas. An Innovative outlook. Looking at problems through as many lenses as we can. Applying it to people, processes, personal development, etc; not just code. We expect this as individuals and collectively. Collaborating. Anything of value happens through a team. No one person has all of the skills to solve our customers' problems. We're inclusive and open to all voices. Building Excellence. Not to be confused with perfection. Making sure measures are clear and fit for purpose. And celebrating it as we go. What we offer Salary: Genuinely competitive - we can share full details during the initial interview stages ️ Holidays: 27 days annual leave (plus bank holidays) Wellbeing: Wellbeing days, 10 days sick leave per year + an awesome people-first culture Tech / Home Office Allowance: Annual £250 towards tech tools & your working-from-home costs Perks: Pension contribution, personal insurance package, L&D budget, Cycle to Work scheme, awesome transparent and employee-first culture Working Setup: Hybrid model - 3 days per week in our brand new office in central Belfast. Interview Process 3 stages (incl. presentation). Introductory Screening Interview with our Talent Partner (Video - 30 mins) F2F with Customer Success Lead and Director of Business Development + one of the team (60-75 mins, including presentation task) Final video interview with People & Culture Lead and CEO (30-45 mins) Snapper offers an inclusive environment celebrating diversity and enabling everyone to flourish. We want the best you, however you turn up. Bring your worldview, faith, family, tattoos, hobbies, or whatever it is that makes you special.
Apr 18, 2026
Full time
Who are we? Snapper is a technology company that offers high-powered data solutions to the global public transport market. We help our clients deliver intelligent and adaptable public transport solutions and exceptional user experiences. We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role The purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from Mosaiq and Snapper to manage and improve the performance of the Public Transit network. What will you be doing? You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the rest of the Snapper team. Responsibilities will include: Onboarding: Guide new customers/partners through needs discovery, setup, and implementation to ensure a smooth Mosaiq go-live. Training and Education: Deliver webinars, docs, tutorials, and personalised sessions so customers use Mosaiq effectively for their specific requirements. Account Management: Primary contact for customers; support Snapper's partners to manage relationships, engage proactively on evolving needs, assist daily, advise on escalation, and spot upsell/cross-sell opportunities. Customer Advocacy: Represent customer needs to Product and Sales; champion Mosaiq to help customers realise maximum value. Retention and Renewals: Drive satisfaction and durable relationships; monitor health metrics, flag risk/churn, act early on issues, and support renewals and upsell. Customer Feedback and Insights: Capture feedback, goals, and challenges to inform product priorities and equip Marketing with compelling customer stories. Metrics and Reporting: Track and analyse KPIs - customer satisfaction, retention, and upsell/cross-sell revenue. What we're looking for Strong commercial experience as a CSM, within a customer-centric SaaS environment, ideally working closely with both partners and direct customers. A proven background in understanding customer needs, proposing solutions and services and strong empathy for partners and end-users. Prior experience working in a best-practice CS environment and an ability to deliver an excellent customer experience. Great verbal and written communication skills - you must be able to concisely articulate important technical messages with confidence. An analytical and commercially aware CS Specialist. You understand the metrics, KPIs and deliverables that drive great customer experience and revenue predictability. Our Values Being Resilient. Using a positive mindset to handle change Acting with Integrity. Being open and honest with each other. Fostering a safe space for the sharing of our thoughts and ideas. An Innovative outlook. Looking at problems through as many lenses as we can. Applying it to people, processes, personal development, etc; not just code. We expect this as individuals and collectively. Collaborating. Anything of value happens through a team. No one person has all of the skills to solve our customers' problems. We're inclusive and open to all voices. Building Excellence. Not to be confused with perfection. Making sure measures are clear and fit for purpose. And celebrating it as we go. What we offer Salary: Genuinely competitive - we can share full details during the initial interview stages ️ Holidays: 27 days annual leave (plus bank holidays) Wellbeing: Wellbeing days, 10 days sick leave per year + an awesome people-first culture Tech / Home Office Allowance: Annual £250 towards tech tools & your working-from-home costs Perks: Pension contribution, personal insurance package, L&D budget, Cycle to Work scheme, awesome transparent and employee-first culture Working Setup: Hybrid model - 3 days per week in our brand new office in central Belfast. Interview Process 3 stages (incl. presentation). Introductory Screening Interview with our Talent Partner (Video - 30 mins) F2F with Customer Success Lead and Director of Business Development + one of the team (60-75 mins, including presentation task) Final video interview with People & Culture Lead and CEO (30-45 mins) Snapper offers an inclusive environment celebrating diversity and enabling everyone to flourish. We want the best you, however you turn up. Bring your worldview, faith, family, tattoos, hobbies, or whatever it is that makes you special.
Our Mission We're not your average benefits platform; we're the unordinary force that uplifts people's lives. Our technology is the link that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: we're here to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond. Your Mission As a Support Manager, you will be instrumental in driving efficiency, enhancing customer satisfaction, and fostering innovation within our support ecosystem. Your role will be pivotal in ensuring our support function operates at its peak, leveraging data-driven insights and AI-first strategies to deliver exceptional customer experiences. The Support Manager position at Ben is a hybrid role: part individual contributor and part people manager. We think of it as a "player-coach" role because of the dynamic of leading your team, coaching and developing each team member whilst also contributing to the output volume. Responsibilities Building and implementing data-driven strategies to continuously improve support efficiency and effectiveness Creating and monitoring key performance metrics to drive actionable insights and support decision-making Delivering AI-first adoption techniques to streamline support processes and enhance customer experiences Supporting and managing a team of 6+ support professionals, fostering their growth and development Developing and executing capacity planning strategies to maintain optimal support workload Building strong relationships with key stakeholders to amplify the voice of the customer in product development Managing incidents and deploying swift, effective action plans to maintain healthy support operations Translating company vision, OKRs, and business requirements into actionable support strategies You will love this role if you have Experience managing support teams, strong analytical skills, proficiency with support software, and excellent communication skills. Proven track record in driving efficiency and implementing data-driven support strategies Strong analytical skills with the ability to derive actionable insights from complex data sets Experience with chat-based support software, particularly Intercom Proficiency in capacity planning and workload management Demonstrated ability to lead AI adoption initiatives in customer support Excellent communication skills with the ability to engage effectively at both customer and technical levels Strong incident management skills with the ability to quickly deploy effective action plans A passion for delivering exceptional customer experiences and driving continuous improvement Ability to balance individual contributions with effective team management Desirable: Experience with AI adoption in support, advanced capacity planning skills, and deep understanding of SaaS ecosystems. Our compensation & benefits It's important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. We've built an offering that provides a selection of benefits across 5 key pillars: health & wellbeing, family, lifestyle, finance and social. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here. Competitive base salary + equity, so you own what you build £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250 £500 annual Learning & Development allowance: plus 3 days paid study leave a year to support you with your professional development £500 work from home set up allowance, which you can put towards kitting out your home office Weekly lunch provided in office so you can spend quality time with the team over some tasty food! 28 days of holidays a year (plus bank holidays, which you have the option of swapping for days of celebration that are significant to you) and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service! Generous work-from-anywhere scheme, allowing you to work from abroad for up to 3 weeks, twice a year Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting Comprehensive and tailored mental health support through a leading provider Access to a choice of fitness memberships Comprehensive Private Medical Insurance Funded Life Assurance cover with the option to voluntarily increase Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events Diversity and Culture at Ben We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing .
Apr 17, 2026
Full time
Our Mission We're not your average benefits platform; we're the unordinary force that uplifts people's lives. Our technology is the link that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: we're here to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond. Your Mission As a Support Manager, you will be instrumental in driving efficiency, enhancing customer satisfaction, and fostering innovation within our support ecosystem. Your role will be pivotal in ensuring our support function operates at its peak, leveraging data-driven insights and AI-first strategies to deliver exceptional customer experiences. The Support Manager position at Ben is a hybrid role: part individual contributor and part people manager. We think of it as a "player-coach" role because of the dynamic of leading your team, coaching and developing each team member whilst also contributing to the output volume. Responsibilities Building and implementing data-driven strategies to continuously improve support efficiency and effectiveness Creating and monitoring key performance metrics to drive actionable insights and support decision-making Delivering AI-first adoption techniques to streamline support processes and enhance customer experiences Supporting and managing a team of 6+ support professionals, fostering their growth and development Developing and executing capacity planning strategies to maintain optimal support workload Building strong relationships with key stakeholders to amplify the voice of the customer in product development Managing incidents and deploying swift, effective action plans to maintain healthy support operations Translating company vision, OKRs, and business requirements into actionable support strategies You will love this role if you have Experience managing support teams, strong analytical skills, proficiency with support software, and excellent communication skills. Proven track record in driving efficiency and implementing data-driven support strategies Strong analytical skills with the ability to derive actionable insights from complex data sets Experience with chat-based support software, particularly Intercom Proficiency in capacity planning and workload management Demonstrated ability to lead AI adoption initiatives in customer support Excellent communication skills with the ability to engage effectively at both customer and technical levels Strong incident management skills with the ability to quickly deploy effective action plans A passion for delivering exceptional customer experiences and driving continuous improvement Ability to balance individual contributions with effective team management Desirable: Experience with AI adoption in support, advanced capacity planning skills, and deep understanding of SaaS ecosystems. Our compensation & benefits It's important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. We've built an offering that provides a selection of benefits across 5 key pillars: health & wellbeing, family, lifestyle, finance and social. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here. Competitive base salary + equity, so you own what you build £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250 £500 annual Learning & Development allowance: plus 3 days paid study leave a year to support you with your professional development £500 work from home set up allowance, which you can put towards kitting out your home office Weekly lunch provided in office so you can spend quality time with the team over some tasty food! 28 days of holidays a year (plus bank holidays, which you have the option of swapping for days of celebration that are significant to you) and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service! Generous work-from-anywhere scheme, allowing you to work from abroad for up to 3 weeks, twice a year Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting Comprehensive and tailored mental health support through a leading provider Access to a choice of fitness memberships Comprehensive Private Medical Insurance Funded Life Assurance cover with the option to voluntarily increase Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events Diversity and Culture at Ben We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing .
Asset Manager Salary: 37,000- 41,000 Location: Hayes Purpose of Role - Asset Manager This is a high-impact role at the heart of our commercial operations. You will identify and secure new revenue opportunities through asset trading and solution projects, while also managing and optimising our global landing gear asset pool. Working closely with Sales, Procurement, and Fulfilment teams, you will play a pivotal role in driving profitability, managing key customer and supplier relationships, and ensuring assets are deployed efficiently across our global network. If you thrive in a fast-paced, commercially focused environment and have the entrepreneurial mindset to spot opportunities and act on them - we want to hear from you. Key Responsibilities- Asset Manager Drive new revenue by identifying, pursuing and securing asset trading and solution project opportunities. Manage and optimise the Landing Gear asset portfolio, including lease contracts with leasing companies. Build and maintain strong relationships with airline customers and asset traders through regular engagement and proactive outreach. Negotiate and implement contracts for asset purchases, sales, leases and exchanges with both suppliers and customers. Initiate and manage asset solution projects, pro-actively balancing asset availability against demand. Provide market intelligence and asset availability transparency to support Sales and Procurement teams. Produce regular management reports on the financial performance of assigned Landing Gear asset types. Ensure compliance with aviation legislation and internal governance requirements. Maintain a full financial and operational overview of assigned product types, including KPIs and activity monitoring. Continuously develop your technical and commercial market knowledge and share insights across the team. Skills Required - Asset Manager Confident with speaking to potential clients Strong Excel skills Good attention to detail Hungry to learn Strong communication skills Strong written skills Aviation background desirable Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors. For information on other roles, we have available please call (phone number removed) for further details.
Apr 17, 2026
Full time
Asset Manager Salary: 37,000- 41,000 Location: Hayes Purpose of Role - Asset Manager This is a high-impact role at the heart of our commercial operations. You will identify and secure new revenue opportunities through asset trading and solution projects, while also managing and optimising our global landing gear asset pool. Working closely with Sales, Procurement, and Fulfilment teams, you will play a pivotal role in driving profitability, managing key customer and supplier relationships, and ensuring assets are deployed efficiently across our global network. If you thrive in a fast-paced, commercially focused environment and have the entrepreneurial mindset to spot opportunities and act on them - we want to hear from you. Key Responsibilities- Asset Manager Drive new revenue by identifying, pursuing and securing asset trading and solution project opportunities. Manage and optimise the Landing Gear asset portfolio, including lease contracts with leasing companies. Build and maintain strong relationships with airline customers and asset traders through regular engagement and proactive outreach. Negotiate and implement contracts for asset purchases, sales, leases and exchanges with both suppliers and customers. Initiate and manage asset solution projects, pro-actively balancing asset availability against demand. Provide market intelligence and asset availability transparency to support Sales and Procurement teams. Produce regular management reports on the financial performance of assigned Landing Gear asset types. Ensure compliance with aviation legislation and internal governance requirements. Maintain a full financial and operational overview of assigned product types, including KPIs and activity monitoring. Continuously develop your technical and commercial market knowledge and share insights across the team. Skills Required - Asset Manager Confident with speaking to potential clients Strong Excel skills Good attention to detail Hungry to learn Strong communication skills Strong written skills Aviation background desirable Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors. For information on other roles, we have available please call (phone number removed) for further details.
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Apr 17, 2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Apr 17, 2026
Full time
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
ROYAL AIR FORCES ASSOCIATION
Leicester, Leicestershire
Wellbeing Delivery Manager Salary: £47,681 £50,190 per annum Hours: Full time 37.5 hours per week Workplace: Leicester based LE3 1UT, with hybrid working N.B. UK Driving Licence essential for this role About us The RAF (Royal Air Forces) Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind. About the role The Wellbeing Delivery Manager (WDM) is a newly created role and will provide strategic leadership and operational oversight over a diverse and expanding portfolio of wellbeing services, ensuring the organisation delivers meaningful and measurable impact for members, branches, volunteers and beneficiaries. This senior role is accountable for the end to end delivery, prioritisation, optimisation and governance of wellbeing products and services and for driving continuous improvement across the programme. The WDM will lead and develop a multidisciplinary team, ensuring high standards of delivery and strong collaboration with internal colleagues, partners and external stakeholders. The role will work proactively across the organisation to ensure services are evidence based, resilient, scalable and effectively promoted across the branch network and the RAF community. The WDM holds responsibility for performance management, KPI reporting and budget management and will use insight, evaluation and user feedback to shape service roadmaps and lifecycle planning. The role is busy and varied and will; Lead the delivery and continuous improvement of a designated programme of wellbeing products and services, including our online platforms, services and Community Grants Programme. Provide strategic direction for the development and evolution of service strategies, roadmaps and objectives, ensuring alignment with organisational priorities, data insights and beneficiary needs. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Manage expenditure within agreed operational budgets, inputting to budget setting, forecasting and re-forecasting processes. Lead the recruitment and strategic oversight of remote, field based wellbeing trainers. Build effective working relationships with cross-functional teams and inspire, motivate and support colleagues to achieve objectives and KPIs. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you It is essential that you can demonstrate proven leadership and management experience overseeing the implementation, delivery, growth and management of wellbeing services and initiatives. Educated to degree level or with equivalent relevant professional experience in the wellbeing services field, you will have experience of change management and a passion to introduce new systems and procedures to improve project delivery. Resourceful, innovative and self-motivated, you will have the ability to lead your team to deliver impactful results against challenging targets. Experience of managing budgets, KPI reporting and using data is essential for this role. As an Ambassador of the Association, you will be hands-on facilitating and presenting at meetings, events and strategic sessions to a wide variety of stakeholders. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected RAFA Accommodation Unlimited Refer a Friend bonus payments Want to join us? You may find it helpful to have a look at our website and social media to find out more about who we are and what we do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell us how your skills and experience align with our role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date: 8am Thursday 7 May Interview Date : Tuesday 21 May N.B. We may close this advert early so please do not delay in applying, we d love to hear from you! Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with the application process. Applicants must have the right to work in the UK as we are unable to enter into sponsorship agreements. No agencies please.
Apr 17, 2026
Full time
Wellbeing Delivery Manager Salary: £47,681 £50,190 per annum Hours: Full time 37.5 hours per week Workplace: Leicester based LE3 1UT, with hybrid working N.B. UK Driving Licence essential for this role About us The RAF (Royal Air Forces) Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind. About the role The Wellbeing Delivery Manager (WDM) is a newly created role and will provide strategic leadership and operational oversight over a diverse and expanding portfolio of wellbeing services, ensuring the organisation delivers meaningful and measurable impact for members, branches, volunteers and beneficiaries. This senior role is accountable for the end to end delivery, prioritisation, optimisation and governance of wellbeing products and services and for driving continuous improvement across the programme. The WDM will lead and develop a multidisciplinary team, ensuring high standards of delivery and strong collaboration with internal colleagues, partners and external stakeholders. The role will work proactively across the organisation to ensure services are evidence based, resilient, scalable and effectively promoted across the branch network and the RAF community. The WDM holds responsibility for performance management, KPI reporting and budget management and will use insight, evaluation and user feedback to shape service roadmaps and lifecycle planning. The role is busy and varied and will; Lead the delivery and continuous improvement of a designated programme of wellbeing products and services, including our online platforms, services and Community Grants Programme. Provide strategic direction for the development and evolution of service strategies, roadmaps and objectives, ensuring alignment with organisational priorities, data insights and beneficiary needs. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Manage expenditure within agreed operational budgets, inputting to budget setting, forecasting and re-forecasting processes. Lead the recruitment and strategic oversight of remote, field based wellbeing trainers. Build effective working relationships with cross-functional teams and inspire, motivate and support colleagues to achieve objectives and KPIs. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you It is essential that you can demonstrate proven leadership and management experience overseeing the implementation, delivery, growth and management of wellbeing services and initiatives. Educated to degree level or with equivalent relevant professional experience in the wellbeing services field, you will have experience of change management and a passion to introduce new systems and procedures to improve project delivery. Resourceful, innovative and self-motivated, you will have the ability to lead your team to deliver impactful results against challenging targets. Experience of managing budgets, KPI reporting and using data is essential for this role. As an Ambassador of the Association, you will be hands-on facilitating and presenting at meetings, events and strategic sessions to a wide variety of stakeholders. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected RAFA Accommodation Unlimited Refer a Friend bonus payments Want to join us? You may find it helpful to have a look at our website and social media to find out more about who we are and what we do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell us how your skills and experience align with our role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date: 8am Thursday 7 May Interview Date : Tuesday 21 May N.B. We may close this advert early so please do not delay in applying, we d love to hear from you! Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with the application process. Applicants must have the right to work in the UK as we are unable to enter into sponsorship agreements. No agencies please.
Famous Through Innovation (internally known as FAME) is the strategic pillar that aims to embed a bold, insight-led innovation culture across ARUK to unlock new fundraising opportunities, expand our supporter base, and future-proof income. By scanning for trends, testing new ideas and products and scaling what works, this strategy will help drive the transformational growth needed to reach our income target by 2030. The Head of Fundraising Innovation is responsible for the development and delivery of the 5-year strategy across fundraising product innovation. They are responsible for the leading the Fundraising Innovation team in strategic development, testing and scaling of innovative fundraising products, as well as the testing and optimisation of online fundraising to improve conversion, retention and lifetime value. Ensuring the team stay ahead of sector and digital trends, translating insight into practical product development that grows income and enhances supporter experience. Key Responsibilities: Fundraising and Marketing Strategy In collaboration with the Director of Supporter Led Fundraising and fellow F&M Heads, plan, implement and deliver the 2033 Fundraising & Marketing Strategy. Shapes and oversees the fundraising innovation programme, creating the systems, culture, and strategic direction needed to enable a sustainable pipeline of breakthrough ideas that drive long term income growth. Maintain a central and neutral position across Fundraising and Marketing, ensuring cross organisational alignment and impartial prioritisation of innovation across portfolios. Responsible for the overarching Innovation and Online Fundraising in year plans and strategy Direct line management of 2 managers. Lead Fundraising Innovation team of 5. Fundraising Product Strategy Lead fundraising innovation team of two. Support the Fundraising Innovation Manager on their leadership of the innovation programme board FAME, and fundraising product innovation roadmap aligned to driving income growth and supporter engagement objectives. Support the Fundraising Innovation Manager to identify opportunities to evolve existing fundraising products and create new digital-first income streams. Online Fundraising Innovation Lead online fundraising team of three. Support Online Fundraising Manager in testing and optimising online fundraising to improve conversion, retention and lifetime value. Stay ahead of sector and digital trends, translating insight into practical product development. Supporter Experience & Insight Ensure Innovation and online fundraising teams design supporter-centred fundraising products informed by insight, data and user research. Ensure products are accessible, inclusive and aligned with brand and values. Testing, Data & Performance Establish and monitor processes for the team that allow robust testing and evaluation frameworks for new and existing fundraising products. Establish processes and ways of working for the team that ensure they use data and analytics to inform product decisions and prioritisation. Define and track KPIs including income performance, engagement metrics and ROI. Cross-Functional Collaboration Collaborate across ARUK to deliver fundraising innovation that drives organisational strategic priorities. Manage relationships with external platforms, agencies and suppliers. Ensure compliance with GDPR, ethical fundraising standards and safeguarding policies. Leadership & Capability Building Lead and develop a high-performing fundraising innovation team and online fundraising team. Responsibility of innovation budgets and forecasts. Build product-led thinking and innovation capability across fundraising teams. Budget management and reporting Ensure that all financial targets are met and that the team is managed in the most cost-effective way possible Compile 3-year forecasts and annual budgets in line with operational planning Ensure any necessary mitigation planning is carried out to achieve budget. Knowledge, skills and experience needed: Significant experience in fundraising product development or innovation, ideally in the charity or not-for-profit sector. Proven track record of developing and scaling fundraising products or online income streams. Experience working with testing frameworks, analytics and performance measurement. Experience of leading multi-function teams to achieve goals and maintain a wave-maker team culture. Experience of managing agencies and suppliers and ensuring all contractual requirements are delivered on time and budget. Experience of analysing and monitoring data in a consumer/supporter environment and utilising outputs to advise and drive forward activity. Skills in producing evaluations, proposals and reporting on objectives and sharing insights. Demonstrable ability to work with a variety of different internal and external stakeholders at all levels. Strong product mindset with the ability to balance innovation, income and supporter experience. Strategic thinker with excellent delivery and stakeholder management skills. Data-driven, curious and comfortable working in an iterative, test-and-learn environment. Strong understanding of online fundraising channels. Additional Information: Ways of working: As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £70,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 26th April 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
Apr 17, 2026
Full time
Famous Through Innovation (internally known as FAME) is the strategic pillar that aims to embed a bold, insight-led innovation culture across ARUK to unlock new fundraising opportunities, expand our supporter base, and future-proof income. By scanning for trends, testing new ideas and products and scaling what works, this strategy will help drive the transformational growth needed to reach our income target by 2030. The Head of Fundraising Innovation is responsible for the development and delivery of the 5-year strategy across fundraising product innovation. They are responsible for the leading the Fundraising Innovation team in strategic development, testing and scaling of innovative fundraising products, as well as the testing and optimisation of online fundraising to improve conversion, retention and lifetime value. Ensuring the team stay ahead of sector and digital trends, translating insight into practical product development that grows income and enhances supporter experience. Key Responsibilities: Fundraising and Marketing Strategy In collaboration with the Director of Supporter Led Fundraising and fellow F&M Heads, plan, implement and deliver the 2033 Fundraising & Marketing Strategy. Shapes and oversees the fundraising innovation programme, creating the systems, culture, and strategic direction needed to enable a sustainable pipeline of breakthrough ideas that drive long term income growth. Maintain a central and neutral position across Fundraising and Marketing, ensuring cross organisational alignment and impartial prioritisation of innovation across portfolios. Responsible for the overarching Innovation and Online Fundraising in year plans and strategy Direct line management of 2 managers. Lead Fundraising Innovation team of 5. Fundraising Product Strategy Lead fundraising innovation team of two. Support the Fundraising Innovation Manager on their leadership of the innovation programme board FAME, and fundraising product innovation roadmap aligned to driving income growth and supporter engagement objectives. Support the Fundraising Innovation Manager to identify opportunities to evolve existing fundraising products and create new digital-first income streams. Online Fundraising Innovation Lead online fundraising team of three. Support Online Fundraising Manager in testing and optimising online fundraising to improve conversion, retention and lifetime value. Stay ahead of sector and digital trends, translating insight into practical product development. Supporter Experience & Insight Ensure Innovation and online fundraising teams design supporter-centred fundraising products informed by insight, data and user research. Ensure products are accessible, inclusive and aligned with brand and values. Testing, Data & Performance Establish and monitor processes for the team that allow robust testing and evaluation frameworks for new and existing fundraising products. Establish processes and ways of working for the team that ensure they use data and analytics to inform product decisions and prioritisation. Define and track KPIs including income performance, engagement metrics and ROI. Cross-Functional Collaboration Collaborate across ARUK to deliver fundraising innovation that drives organisational strategic priorities. Manage relationships with external platforms, agencies and suppliers. Ensure compliance with GDPR, ethical fundraising standards and safeguarding policies. Leadership & Capability Building Lead and develop a high-performing fundraising innovation team and online fundraising team. Responsibility of innovation budgets and forecasts. Build product-led thinking and innovation capability across fundraising teams. Budget management and reporting Ensure that all financial targets are met and that the team is managed in the most cost-effective way possible Compile 3-year forecasts and annual budgets in line with operational planning Ensure any necessary mitigation planning is carried out to achieve budget. Knowledge, skills and experience needed: Significant experience in fundraising product development or innovation, ideally in the charity or not-for-profit sector. Proven track record of developing and scaling fundraising products or online income streams. Experience working with testing frameworks, analytics and performance measurement. Experience of leading multi-function teams to achieve goals and maintain a wave-maker team culture. Experience of managing agencies and suppliers and ensuring all contractual requirements are delivered on time and budget. Experience of analysing and monitoring data in a consumer/supporter environment and utilising outputs to advise and drive forward activity. Skills in producing evaluations, proposals and reporting on objectives and sharing insights. Demonstrable ability to work with a variety of different internal and external stakeholders at all levels. Strong product mindset with the ability to balance innovation, income and supporter experience. Strategic thinker with excellent delivery and stakeholder management skills. Data-driven, curious and comfortable working in an iterative, test-and-learn environment. Strong understanding of online fundraising channels. Additional Information: Ways of working: As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £70,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 26th April 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
Are you a creative and commercially minded digital marketer looking for a hybrid part-time role (22.5 hours per week, minimum of 1 day per week in the office) where you can truly make your mark? Our client is an established, family-run jewellery brand with over 40 years of heritage, based in the historic city centre of York. Their store attracts a loyal mix of local customers and tourists from all over the world, and in recent years, they have expanded online, launching their e-commerce store 8 years ago. Following consistent organic growth, they're now looking for a talented and driven Digital Marketing Executive to take ownership of marketing activity and help them reach the next level. This is a rare opportunity to pioneer the digital marketing function within a well-established business, working both independently and alongside a trusted external marketing agency (Visualsoft) to grow online presence, increase brand awareness, and drive sales both online and in-store. If you are a creative marketer with strategic thinking skills, a passion for jewellery, and the ability to deliver impactful campaigns, this role offers you freedom, flexibility, and the chance to make a measurable impact. Key Responsibilities Digital Campaign Management Work in close alignment with the external agency (Visualsoft) to plan, execute, and optimise digital marketing campaigns across Google Ads, Meta, Instagram, Pinterest, and other relevant channels. Manage email marketing campaigns - including copywriting, audience segmentation, and reporting - ensuring content is authentic and on-brand Create engaging, original digital content for social media, email, and online use, including product photography, lifestyle imagery, short-form video, and graphics. Use AI tools to enhance workflow efficiency, while maintaining brand voice and quality. Website & E-Commerce Maintain and update product listings, descriptions, images, and pricing on the e-commerce site. Implement SEO best practices to improve search rankings and increase organic traffic. Liaise with the agency to ensure a seamless user experience (UX) and optimised conversion rates. Monitor site performance, flag issues, and oversee improvements. Social Media & Content Develop a strategic marketing content calendar aligned with product launches, marketing campaigns, and seasonal events. Manage all organic social media channels, with a focus on growth, engagement, and reach - not just aesthetics. Monitor and respond to customer comments and messages on social platforms. Analyse content performance using analytics tools, adapting the strategy for maximum impact. Analytics & Reporting Track, measure, and report monthly on KPIs for both online and offline marketing activity, including ROI, conversion rates, traffic, and engagement. Present insights and recommendations to the Managing Director to inform future campaigns. Monitor competitor activity and market trends to identify opportunities. Retail Marketing Support Create digital and print assets (e.g. using Canva or Photoshop) to promote in-store events, sales, and product launches. Work with the store team to ensure all marketing materials are aligned with brand standards. Drive campaigns that encourage in-store visits and cross-channel shopping. About You Minimum 2 years' experience in digital marketing, ideally within retail or e-commerce. Strong understanding of paid media and how it operates (Google Ads, Meta Ads Manager) and organic social growth strategies. Knowledge of SEO and content marketing principles. Experience with e-commerce platforms or working with agencies that have. Proficiency in design/content creation tools (Canva, Adobe Creative Suite, or similar). Analytical skills and experience using Google Analytics and other reporting tools. Excellent written and verbal communication skills, with a flair for creative copywriting. Passion for jewellery, fashion, or luxury retail is highly desirable. Highly organised with strong attention to detail. Commercially minded and target-driven. Confident working both independently and in collaboration with agencies. Details & Benefits Salary: £32,000 per annum pro-rata (equivalent to £19,200 for 22.5 hours per week). Performance-related bonuses based on agreed targets. Schedule: Flexible - 3 days per week (Monday-Friday), hybrid working with at least 1 x 7.5 hour day per week in our York office. Benefits: Staff discount on jewellery purchases. Opportunities for professional development and training. Supportive, creative working environment within a growing heritage brand. Why Join Us? This role offers autonomy, creativity, and the opportunity to truly own the marketing function within a trusted and established family-run business. You'll have the flexibility to shape your own schedule, the support of an experienced external marketing agency, and the creative freedom to bring your ideas to life - all while working with beautiful products and a loyal customer base.
Apr 17, 2026
Full time
Are you a creative and commercially minded digital marketer looking for a hybrid part-time role (22.5 hours per week, minimum of 1 day per week in the office) where you can truly make your mark? Our client is an established, family-run jewellery brand with over 40 years of heritage, based in the historic city centre of York. Their store attracts a loyal mix of local customers and tourists from all over the world, and in recent years, they have expanded online, launching their e-commerce store 8 years ago. Following consistent organic growth, they're now looking for a talented and driven Digital Marketing Executive to take ownership of marketing activity and help them reach the next level. This is a rare opportunity to pioneer the digital marketing function within a well-established business, working both independently and alongside a trusted external marketing agency (Visualsoft) to grow online presence, increase brand awareness, and drive sales both online and in-store. If you are a creative marketer with strategic thinking skills, a passion for jewellery, and the ability to deliver impactful campaigns, this role offers you freedom, flexibility, and the chance to make a measurable impact. Key Responsibilities Digital Campaign Management Work in close alignment with the external agency (Visualsoft) to plan, execute, and optimise digital marketing campaigns across Google Ads, Meta, Instagram, Pinterest, and other relevant channels. Manage email marketing campaigns - including copywriting, audience segmentation, and reporting - ensuring content is authentic and on-brand Create engaging, original digital content for social media, email, and online use, including product photography, lifestyle imagery, short-form video, and graphics. Use AI tools to enhance workflow efficiency, while maintaining brand voice and quality. Website & E-Commerce Maintain and update product listings, descriptions, images, and pricing on the e-commerce site. Implement SEO best practices to improve search rankings and increase organic traffic. Liaise with the agency to ensure a seamless user experience (UX) and optimised conversion rates. Monitor site performance, flag issues, and oversee improvements. Social Media & Content Develop a strategic marketing content calendar aligned with product launches, marketing campaigns, and seasonal events. Manage all organic social media channels, with a focus on growth, engagement, and reach - not just aesthetics. Monitor and respond to customer comments and messages on social platforms. Analyse content performance using analytics tools, adapting the strategy for maximum impact. Analytics & Reporting Track, measure, and report monthly on KPIs for both online and offline marketing activity, including ROI, conversion rates, traffic, and engagement. Present insights and recommendations to the Managing Director to inform future campaigns. Monitor competitor activity and market trends to identify opportunities. Retail Marketing Support Create digital and print assets (e.g. using Canva or Photoshop) to promote in-store events, sales, and product launches. Work with the store team to ensure all marketing materials are aligned with brand standards. Drive campaigns that encourage in-store visits and cross-channel shopping. About You Minimum 2 years' experience in digital marketing, ideally within retail or e-commerce. Strong understanding of paid media and how it operates (Google Ads, Meta Ads Manager) and organic social growth strategies. Knowledge of SEO and content marketing principles. Experience with e-commerce platforms or working with agencies that have. Proficiency in design/content creation tools (Canva, Adobe Creative Suite, or similar). Analytical skills and experience using Google Analytics and other reporting tools. Excellent written and verbal communication skills, with a flair for creative copywriting. Passion for jewellery, fashion, or luxury retail is highly desirable. Highly organised with strong attention to detail. Commercially minded and target-driven. Confident working both independently and in collaboration with agencies. Details & Benefits Salary: £32,000 per annum pro-rata (equivalent to £19,200 for 22.5 hours per week). Performance-related bonuses based on agreed targets. Schedule: Flexible - 3 days per week (Monday-Friday), hybrid working with at least 1 x 7.5 hour day per week in our York office. Benefits: Staff discount on jewellery purchases. Opportunities for professional development and training. Supportive, creative working environment within a growing heritage brand. Why Join Us? This role offers autonomy, creativity, and the opportunity to truly own the marketing function within a trusted and established family-run business. You'll have the flexibility to shape your own schedule, the support of an experienced external marketing agency, and the creative freedom to bring your ideas to life - all while working with beautiful products and a loyal customer base.
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We are now looking for a Product Manager to join the filter team, part of our premium propositions product group on a 12 month fixed term contract or internal secondment. As the Product Manager for The Filter , your mission is to maximize the revenue generated through affiliate partnerships while growing the audience without ever compromising the trust our readers place in our editorial independence. You will sit at the important intersection of high-quality journalism and effective monetisation, ensuring the reader's experiences are seamless. About the Role: Define the vision and execute the 12-month roadmap for The Filter, balancing longer-term infrastructure improvements, tooling with revenue optimizations. Support and optimize the global expansion of The Filter, driving localized features, geo-specific routing, and scalable tools for journalists & commercial teams. Act as the primary bridge between the Engineering, Design, Commercial and Editorial teams, ensuring affiliate self-service tools enhance editorial workflows while optimising for user experience. Run rigorous experiments on end-to-end user experience to optimise editorial and commercial metrics. Manage technical relationships with affiliate networks (e.g., Amazon, Skimlinks) and evaluate build or buy decisions to aid executive decision making (e.g., live pricing, out-of-stock indicators) that could enhance our commerce capabilities. Work closely with commercial analysts and data engineering to track revenue performance, turning complex data sets into actionable product insights. Ensure our affiliate integrations are performant, privacy-compliant, and supports The Guardian's Core Web Vitals, page load speeds, or SEO performance. About You: You have a solid understanding of how the affiliate marketing world works, including tracking, tagging, and affiliate networks. Proven experience managing a digital product in an agile environment, ideally within a media, e-commerce, or marketplace setting. Proven experience in understanding the levers that influence business performance (AOV, CTR, EPC) and a track record of driving revenue growth. Experience partnering closely with engineering and design to deliver high-quality user experiences. You are a confident communicator with a collaborative mindset, who can bring clarity to complex or ambiguous problem spaces, especially when balancing commercial goals with editorial integrity. We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Thursday 23rd April. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Apr 17, 2026
Full time
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We are now looking for a Product Manager to join the filter team, part of our premium propositions product group on a 12 month fixed term contract or internal secondment. As the Product Manager for The Filter , your mission is to maximize the revenue generated through affiliate partnerships while growing the audience without ever compromising the trust our readers place in our editorial independence. You will sit at the important intersection of high-quality journalism and effective monetisation, ensuring the reader's experiences are seamless. About the Role: Define the vision and execute the 12-month roadmap for The Filter, balancing longer-term infrastructure improvements, tooling with revenue optimizations. Support and optimize the global expansion of The Filter, driving localized features, geo-specific routing, and scalable tools for journalists & commercial teams. Act as the primary bridge between the Engineering, Design, Commercial and Editorial teams, ensuring affiliate self-service tools enhance editorial workflows while optimising for user experience. Run rigorous experiments on end-to-end user experience to optimise editorial and commercial metrics. Manage technical relationships with affiliate networks (e.g., Amazon, Skimlinks) and evaluate build or buy decisions to aid executive decision making (e.g., live pricing, out-of-stock indicators) that could enhance our commerce capabilities. Work closely with commercial analysts and data engineering to track revenue performance, turning complex data sets into actionable product insights. Ensure our affiliate integrations are performant, privacy-compliant, and supports The Guardian's Core Web Vitals, page load speeds, or SEO performance. About You: You have a solid understanding of how the affiliate marketing world works, including tracking, tagging, and affiliate networks. Proven experience managing a digital product in an agile environment, ideally within a media, e-commerce, or marketplace setting. Proven experience in understanding the levers that influence business performance (AOV, CTR, EPC) and a track record of driving revenue growth. Experience partnering closely with engineering and design to deliver high-quality user experiences. You are a confident communicator with a collaborative mindset, who can bring clarity to complex or ambiguous problem spaces, especially when balancing commercial goals with editorial integrity. We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Thursday 23rd April. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Head of HR Location: Rotherham, South Yorkshire Salary : 70,000 to 80,000 + progression opportunity Shillito Group are partnering with a global, market-leading manufacturing business to appoint a Head of HR - a pivotal leadership role with clear scope to evolve into a European Head of HR position within the next few years. This is a rare opportunity for a high-potential HR leader who has built strong foundations in their career and is now ready to step into a broader, more strategic remit within a PLC environment. We are looking for someone with energy, ambition and commercial instinct-an individual who wants to make a tangible impact, shape a modern HR function, and accelerate their career at pace. The Opportunity This role is designed for someone on an upward trajectory. You'll take full ownership of the UK HR function, working closely with senior leadership to drive performance, enable growth, and modernise how HR adds value to the business. You'll operate as both a strategic partner and hands-on leader, bringing structure, pace and innovation-while building the credibility and experience needed to step into a European leadership role. A key part of your remit will be leading the evolution of HR through data, systems and AI, positioning the function as forward-thinking, efficient and commercially aligned. What the Head of HR will be responsible for: Acting as a strategic partner to the UK leadership team, translating business objectives into a clear, commercially focused people agenda Driving organisational performance by aligning structure, capability and culture with growth, productivity and profitability goals Leading workforce planning and organisational design, ensuring the business is optimally structured to deliver against current and future demand Partnering with senior stakeholders to improve accountability, leadership capability and decision-making across the organisation Identifying and delivering cost efficiencies and productivity improvements through smarter people strategies, resource planning and process optimisation Leading and embedding data-driven HR, using analytics and insights to inform strategic decisions, track performance and challenge thinking Acting as a key advisor on business-critical change programmes, including restructures, transformation initiatives and cultural evolution Building and positioning HR as a value-adding commercial function, shifting perception from support service to strategic driver Championing digital transformation within HR, including the implementation of systems, automation and AI tools to enhance efficiency and insight Ensuring robust governance and risk management, balancing commercial pace with compliance and best practice Owning and evolving the performance management framework, driving a high-performance culture with clear expectations and measurable outcomes Supporting leadership in talent strategy and succession planning, ensuring capability pipelines for future growth, including international expansion Leading, coaching and developing your direct report while building scalable HR capability for future growth What the right Head of HR will look like: This role will suit an ambitious, career-driven HR professional who is ready for their next step up. You'll likely have: 5+ years' HR experience, with recent time spent in a senior HR role (e.g. HR Business Partner, Senior HR Manager, or similar) Experience operating in fast-paced, commercially driven environments (manufacturing or industrial experience advantageous) A strong grounding across core HR disciplines, including ER, performance, L&D, reward and workforce planning Proven experience supporting or leading change and transformation initiatives Strong knowledge of UK employment law and practical application in complex situations A commercial mindset - you understand how HR drives business performance A proactive, resilient approach with the confidence to challenge and influence A genuine interest in modern HR, data, systems and AI Most importantly, you'll have the drive and potential to grow into a broader international leadership role. Why Join Clear and realistic pathway to European Head of HR High visibility role with direct impact on business performance Opportunity to shape and modernise an HR function Work within a global PLC environment with strong growth trajectory Autonomy, ownership and the chance to build your leadership profile If you're ready to step into a bigger role, accelerate your HR career, and position yourself for international leadership, we'd love to hear from you. For more information, please contact Georgia at Shillito Group Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief.
Apr 17, 2026
Full time
Head of HR Location: Rotherham, South Yorkshire Salary : 70,000 to 80,000 + progression opportunity Shillito Group are partnering with a global, market-leading manufacturing business to appoint a Head of HR - a pivotal leadership role with clear scope to evolve into a European Head of HR position within the next few years. This is a rare opportunity for a high-potential HR leader who has built strong foundations in their career and is now ready to step into a broader, more strategic remit within a PLC environment. We are looking for someone with energy, ambition and commercial instinct-an individual who wants to make a tangible impact, shape a modern HR function, and accelerate their career at pace. The Opportunity This role is designed for someone on an upward trajectory. You'll take full ownership of the UK HR function, working closely with senior leadership to drive performance, enable growth, and modernise how HR adds value to the business. You'll operate as both a strategic partner and hands-on leader, bringing structure, pace and innovation-while building the credibility and experience needed to step into a European leadership role. A key part of your remit will be leading the evolution of HR through data, systems and AI, positioning the function as forward-thinking, efficient and commercially aligned. What the Head of HR will be responsible for: Acting as a strategic partner to the UK leadership team, translating business objectives into a clear, commercially focused people agenda Driving organisational performance by aligning structure, capability and culture with growth, productivity and profitability goals Leading workforce planning and organisational design, ensuring the business is optimally structured to deliver against current and future demand Partnering with senior stakeholders to improve accountability, leadership capability and decision-making across the organisation Identifying and delivering cost efficiencies and productivity improvements through smarter people strategies, resource planning and process optimisation Leading and embedding data-driven HR, using analytics and insights to inform strategic decisions, track performance and challenge thinking Acting as a key advisor on business-critical change programmes, including restructures, transformation initiatives and cultural evolution Building and positioning HR as a value-adding commercial function, shifting perception from support service to strategic driver Championing digital transformation within HR, including the implementation of systems, automation and AI tools to enhance efficiency and insight Ensuring robust governance and risk management, balancing commercial pace with compliance and best practice Owning and evolving the performance management framework, driving a high-performance culture with clear expectations and measurable outcomes Supporting leadership in talent strategy and succession planning, ensuring capability pipelines for future growth, including international expansion Leading, coaching and developing your direct report while building scalable HR capability for future growth What the right Head of HR will look like: This role will suit an ambitious, career-driven HR professional who is ready for their next step up. You'll likely have: 5+ years' HR experience, with recent time spent in a senior HR role (e.g. HR Business Partner, Senior HR Manager, or similar) Experience operating in fast-paced, commercially driven environments (manufacturing or industrial experience advantageous) A strong grounding across core HR disciplines, including ER, performance, L&D, reward and workforce planning Proven experience supporting or leading change and transformation initiatives Strong knowledge of UK employment law and practical application in complex situations A commercial mindset - you understand how HR drives business performance A proactive, resilient approach with the confidence to challenge and influence A genuine interest in modern HR, data, systems and AI Most importantly, you'll have the drive and potential to grow into a broader international leadership role. Why Join Clear and realistic pathway to European Head of HR High visibility role with direct impact on business performance Opportunity to shape and modernise an HR function Work within a global PLC environment with strong growth trajectory Autonomy, ownership and the chance to build your leadership profile If you're ready to step into a bigger role, accelerate your HR career, and position yourself for international leadership, we'd love to hear from you. For more information, please contact Georgia at Shillito Group Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief.
Overview The Head of Data Science & AI spearheads Janus Henderson's data driven initiatives, leading the development and execution of a strategy that harnesses data and artificial intelligence across the organization. The role oversees advanced analytics, AI model development, and AI/ML governance, ensuring that AI is applied ethically and effectively to enhance investment research, client experience, and operations while maintaining the firm's standards of accuracy, transparency, and trust. Key Responsibilities AI Strategy: Define and lead a comprehensive AI strategy aligned with business objectives, continuously refining it based on emerging technologies and evolving needs. Model Development & AI Innovation: Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model lifecycle from proof of concept to production and ensuring ongoing value and maintenance. AI Governance & Ethics: Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Enablement & Collaboration: Act as a bridge between the Data Science team and other business units, fostering integration of AI solutions into processes and working closely with technology leaders. Emerging Technology & Thought Leadership: Monitor industry trends, evaluate new AI techniques, pilot innovations, and advocate for investments that deliver competitive advantage and risk reduction. Required Qualifications Education: Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or a related quantitative field. Experience: 10+ years in data science, analytics, or related technology roles, with a minimum of 5 years in leadership or managerial capacity. Experience in financial services, asset management, or capital markets is highly desirable. Technical Proficiency: Deep expertise in machine learning techniques, statistical modeling, and large dataset analytics; proven track record of model development and deployment. Industry Knowledge: Solid understanding of asset management products, portfolio management, performance analytics, and client servicing; awareness of how AI is applied in investment management. Leadership & Communication: Demonstrated ability to lead multidisciplinary teams, manage complex projects, and convey analytical insights to senior executives. Preferred Experience Direct experience in an asset management analytics or quantitative research team. Established AI/ML governance processes, including model review committees and monitoring frameworks. Familiarity with advanced analytics ecosystems in finance (e.g., quantitative libraries, time series databases, visualization tools). Published research, patents, or conference presentations in AI or data science related to finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, notebooks, Git. Machine Learning: regression, classification, clustering, tree based models, neural networks; MLOps, model deployment, automated testing. Data Platforms: relational databases, NoSQL, time series, big data frameworks, cloud data services (AWS, Azure, GCP). Analytics & BI: Tableau, Power BI, Python/R visualization, statistical analysis tools. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption. Soft Skills & Leadership Competencies Strategic Vision & Innovation Ethical Leadership & Responsible AI advocacy Storytelling & Communication for non technical audiences Collaboration & Influence across organizational boundaries Mentorship & Talent Development Problem Solving & Resilience Benefits and Working Conditions Hybrid working environment with reasonable accommodations Generous holiday policy Paid volunteer time Professional development support (courses, tuition reimbursement) Inclusive diversity, equity, and inclusion initiatives Family leave benefits Well being initiatives (Headspace, ClassPass) Employee events and wellness perks (complimentary beverages, happy hours) Janus Henderson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Applicants must comply with the firm's Investment Advisory Code of Ethics and any relevant regulatory obligations.
Apr 17, 2026
Full time
Overview The Head of Data Science & AI spearheads Janus Henderson's data driven initiatives, leading the development and execution of a strategy that harnesses data and artificial intelligence across the organization. The role oversees advanced analytics, AI model development, and AI/ML governance, ensuring that AI is applied ethically and effectively to enhance investment research, client experience, and operations while maintaining the firm's standards of accuracy, transparency, and trust. Key Responsibilities AI Strategy: Define and lead a comprehensive AI strategy aligned with business objectives, continuously refining it based on emerging technologies and evolving needs. Model Development & AI Innovation: Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model lifecycle from proof of concept to production and ensuring ongoing value and maintenance. AI Governance & Ethics: Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Enablement & Collaboration: Act as a bridge between the Data Science team and other business units, fostering integration of AI solutions into processes and working closely with technology leaders. Emerging Technology & Thought Leadership: Monitor industry trends, evaluate new AI techniques, pilot innovations, and advocate for investments that deliver competitive advantage and risk reduction. Required Qualifications Education: Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or a related quantitative field. Experience: 10+ years in data science, analytics, or related technology roles, with a minimum of 5 years in leadership or managerial capacity. Experience in financial services, asset management, or capital markets is highly desirable. Technical Proficiency: Deep expertise in machine learning techniques, statistical modeling, and large dataset analytics; proven track record of model development and deployment. Industry Knowledge: Solid understanding of asset management products, portfolio management, performance analytics, and client servicing; awareness of how AI is applied in investment management. Leadership & Communication: Demonstrated ability to lead multidisciplinary teams, manage complex projects, and convey analytical insights to senior executives. Preferred Experience Direct experience in an asset management analytics or quantitative research team. Established AI/ML governance processes, including model review committees and monitoring frameworks. Familiarity with advanced analytics ecosystems in finance (e.g., quantitative libraries, time series databases, visualization tools). Published research, patents, or conference presentations in AI or data science related to finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, notebooks, Git. Machine Learning: regression, classification, clustering, tree based models, neural networks; MLOps, model deployment, automated testing. Data Platforms: relational databases, NoSQL, time series, big data frameworks, cloud data services (AWS, Azure, GCP). Analytics & BI: Tableau, Power BI, Python/R visualization, statistical analysis tools. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption. Soft Skills & Leadership Competencies Strategic Vision & Innovation Ethical Leadership & Responsible AI advocacy Storytelling & Communication for non technical audiences Collaboration & Influence across organizational boundaries Mentorship & Talent Development Problem Solving & Resilience Benefits and Working Conditions Hybrid working environment with reasonable accommodations Generous holiday policy Paid volunteer time Professional development support (courses, tuition reimbursement) Inclusive diversity, equity, and inclusion initiatives Family leave benefits Well being initiatives (Headspace, ClassPass) Employee events and wellness perks (complimentary beverages, happy hours) Janus Henderson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Applicants must comply with the firm's Investment Advisory Code of Ethics and any relevant regulatory obligations.
Employee Relations Operations Administrator Reference: (phone number removed) Umbrella Rate: £21.95/hr (Inside IR35) Location: Halewood Are you ready to take the next step in your HR career? This is your chance to join a dynamic and forward-thinking organisation as an Employee Relations Operations Administrator. This role offers an excellent opportunity to grow and develop within the field of Employee Relations while working in a fast-paced manufacturing environment. If you're someone who thrives on making a real impact, enjoys collaboration, and has a passion for delivering exceptional HR support, this could be the perfect role for you. What You Will Do: • Provide expert support for short-term and long-term absence cases, ensuring timely interventions and tailored support plans. • Collaborate with Occupational Health services to improve employee outcomes and reduce absence durations. • Deliver absence management training to stakeholders, empowering them to handle attendance effectively. • Promote and encourage the use of wellbeing resources to enhance employee support and reduce absence frequency. • Partner with cross-functional teams to analyse data and provide insights that inform decision-making. • Contribute to the continuous improvement of absence management policies and processes across manufacturing sites. What You Will Bring: • A proactive, customer-focused mindset with a commitment to delivering high-quality HR support. • Strong organisational skills with the ability to manage a varied workload and meet challenging deadlines. • Excellent communication skills, both written and verbal, to explain complex information clearly. • Resilience and adaptability to perform effectively in a fast-paced environment. • Attention to detail and a high level of accuracy in all aspects of work. In this role, you will play a vital part in supporting the company s operational performance by improving attendance and promoting employee wellbeing. You will work closely with senior managers, trade union representatives, and HR teams to ensure the efficient delivery of Employee Relations services. Your contribution will directly impact the company s goals of fostering a positive and productive workplace culture. Interested? If you're ready to make a difference and advance your career as an Employee Relations Operations Administrator, don t wait! Apply now to seize this fantastic opportunity. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 17, 2026
Contractor
Employee Relations Operations Administrator Reference: (phone number removed) Umbrella Rate: £21.95/hr (Inside IR35) Location: Halewood Are you ready to take the next step in your HR career? This is your chance to join a dynamic and forward-thinking organisation as an Employee Relations Operations Administrator. This role offers an excellent opportunity to grow and develop within the field of Employee Relations while working in a fast-paced manufacturing environment. If you're someone who thrives on making a real impact, enjoys collaboration, and has a passion for delivering exceptional HR support, this could be the perfect role for you. What You Will Do: • Provide expert support for short-term and long-term absence cases, ensuring timely interventions and tailored support plans. • Collaborate with Occupational Health services to improve employee outcomes and reduce absence durations. • Deliver absence management training to stakeholders, empowering them to handle attendance effectively. • Promote and encourage the use of wellbeing resources to enhance employee support and reduce absence frequency. • Partner with cross-functional teams to analyse data and provide insights that inform decision-making. • Contribute to the continuous improvement of absence management policies and processes across manufacturing sites. What You Will Bring: • A proactive, customer-focused mindset with a commitment to delivering high-quality HR support. • Strong organisational skills with the ability to manage a varied workload and meet challenging deadlines. • Excellent communication skills, both written and verbal, to explain complex information clearly. • Resilience and adaptability to perform effectively in a fast-paced environment. • Attention to detail and a high level of accuracy in all aspects of work. In this role, you will play a vital part in supporting the company s operational performance by improving attendance and promoting employee wellbeing. You will work closely with senior managers, trade union representatives, and HR teams to ensure the efficient delivery of Employee Relations services. Your contribution will directly impact the company s goals of fostering a positive and productive workplace culture. Interested? If you're ready to make a difference and advance your career as an Employee Relations Operations Administrator, don t wait! Apply now to seize this fantastic opportunity. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Agronomist Lincolnshire Research-Focused Role We're working with a forward-thinking, large-scale farming business driven by a clear vision: to deliver commercially viable, environmentally sustainable food production for future generations. With a strong focus on innovation and precision agriculture this business is at the forefront of modern, technology-led farming. An exciting opportunity has arisen for an Agronomist to take a strategic lead within a dedicated research farm in Lincolnshire. The Role This is a key position providing strategic direction for agronomy across a progressive research centre. You'll play a vital role in ensuring that research is not just theoretical, but translated into practical, actionable insights that deliver real value on-farm. You'll work at the intersection of science and commercial agriculture, bridging the gap between trials, data, and day-to-day farming decisions. Key Responsibilities Provide strategic leadership for agronomy across a research farm Translate research findings into clear, practical guidance for internal teams and stakeholders Support the delivery of precision farming projects, leveraging data and technology to optimise crop performance and input use Collaborate closely with farm managers, agronomists, and external partners to ensure research remains practical and directly informs farming practices Contribute to the ongoing development of innovative, sustainable farming practices About You Proven experience in agronomy, commercial farming, or agricultural consultancy Strong technical knowledge of crop production and management BASIS and FACTS qualified Excellent communication skills, with the ability to translate technical information for a range of audiences Comfortable working both in the field and office environment Interest in innovation and technology, from crop science to precision tools such as drones and data platforms Full UK driving licence The Opportunity This is a unique chance to be part of a business shaping the future of agriculture, combining large-scale farming with cutting-edge research and technology. You'll have the opportunity to influence real change, working alongside progressive teams committed to improving productivity, sustainability, and food security. For a confidential chat, call me, Hannah, on , email , or send a message on LinkedIn. Don't worry if your CV isn't fully up to date. Just send what you have, and we'll take it from there.
Apr 17, 2026
Full time
Agronomist Lincolnshire Research-Focused Role We're working with a forward-thinking, large-scale farming business driven by a clear vision: to deliver commercially viable, environmentally sustainable food production for future generations. With a strong focus on innovation and precision agriculture this business is at the forefront of modern, technology-led farming. An exciting opportunity has arisen for an Agronomist to take a strategic lead within a dedicated research farm in Lincolnshire. The Role This is a key position providing strategic direction for agronomy across a progressive research centre. You'll play a vital role in ensuring that research is not just theoretical, but translated into practical, actionable insights that deliver real value on-farm. You'll work at the intersection of science and commercial agriculture, bridging the gap between trials, data, and day-to-day farming decisions. Key Responsibilities Provide strategic leadership for agronomy across a research farm Translate research findings into clear, practical guidance for internal teams and stakeholders Support the delivery of precision farming projects, leveraging data and technology to optimise crop performance and input use Collaborate closely with farm managers, agronomists, and external partners to ensure research remains practical and directly informs farming practices Contribute to the ongoing development of innovative, sustainable farming practices About You Proven experience in agronomy, commercial farming, or agricultural consultancy Strong technical knowledge of crop production and management BASIS and FACTS qualified Excellent communication skills, with the ability to translate technical information for a range of audiences Comfortable working both in the field and office environment Interest in innovation and technology, from crop science to precision tools such as drones and data platforms Full UK driving licence The Opportunity This is a unique chance to be part of a business shaping the future of agriculture, combining large-scale farming with cutting-edge research and technology. You'll have the opportunity to influence real change, working alongside progressive teams committed to improving productivity, sustainability, and food security. For a confidential chat, call me, Hannah, on , email , or send a message on LinkedIn. Don't worry if your CV isn't fully up to date. Just send what you have, and we'll take it from there.
Overview HAYPP GROUP We address one of the world's biggest problems - how to end smoking. There are 1,1 billion smokers in the world. Around 8 million people die every year from smoking-related diseases. Our goal is to significantly reduce death rates, save lives and inspire people to choose smoke-free enjoyment. How? By offering people other nicotine products online. Haypp Group is one of the Nordics' leading e-commerce groups with eleven store brands, present in seven countries where we serve more than 1 million active consumers. Through brands such as Snusbolaget.se, etc., we sell nicotine pouches, Swedish style snus online as well as disposable vapes. With our headquarters located on Östgötagatan in Stockholm we are 300 team members mainly but not exclusively based in Sweden. Also, we are an innovative and fast-moving company that is growing rapidly, driving sustainable business and are changing the world in the process. We are currently on an exciting expansion journey, converting more and more smokers to smoke-free alternatives across all our markets globally. The Role As Retail Media Manager UK & DACH, you will be responsible for developing, managing, and growing Haypp Group's media partnerships in these markets, from planning to measurement and follow up. You'll work closely with the commercial partnerships and e-commerce teams to align media activity with trading priorities, campaigns and seasonal peaks, always ensuring our campaigns drive brand and commercial performance for our partners. You'll also act as a key contributor within the European Retail Media Team, sharing best practices, insights, and helping evolve our retail media products and ways of working across markets. Key responsibilities Own and develop Haypp Group's UK & DACH media partnerships, acting as the primary point of contact for partners and stakeholders Drive revenue growth and long-term value through strategic media and commercial partnerships Collaborate closely with the UK & DACH E-commerce team to align media activity with commercial priorities, campaigns, and trading plans Work together with Commercial Partnerships and Insights teams to deliver data-driven, high-performing media solutions Contribute to the development of retail media products, pricing, packaging, and go-to-market strategies at a European level Analyse media performance, extract insights, and translate them into actionable recommendations for partners and internal teams What we're looking for We believe you are a commercially minded media professional who enjoys building relationships and shaping new opportunities. You likely have 8+ years experience of Media/digital agency, brand and marketing team or platform media sales Experience developing client/platform/agency relationships within (retail) media, digital advertising, or commercial media roles Strong understanding of retail media as well as e-commerce and performance marketing through to brand-driven media solutions Proven ability to manage stakeholders across multiple teams and collaborate cross markets A data-driven mindset with the ability to turn insights into clear recommendations Strong communication skills and confidence working with both internal teams and external partners Experience working within regulated industries is a strong plus, but not a requirement. Why join Haypp Group? Direct impact on how retail media is built and scaled in the UK Collaborative, international environment with strong growth ambitions Opportunity to shape a rapidly evolving retail media offering in a regulated category What we offer We are a value driven company with our values We team up, Innovation Drives Us, Inclusion and Non-Hierarchy and Going the Extra Mile at the heartbeat of everything that we do. With us you can always expect to get help from people who want to achieve things together and to be able to speak your mind in every social constellation you are part of. We highly value all ideas no matter where they come from, and we are not afraid to try new things out. We are also welcoming, inclusive and everyone at Haypp Group has a voice. In addition, we seize opportunities by putting in hands-on, hard work and celebrating when we reach our goals. With us, you should always feel safe, appreciated and valued but at the same time challenged and excited. How to apply SEND US YOUR APPLICATION TODAY! If this sounds like a place where you would want to contribute and grow, let us know you're interested by submitting your application! Haypp Group is committed to equality and diversity, and we welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, and marital status. We want to offer you great recruitment experience, and if there is anything we can do to make you more comfortable in the process with us, please let us know. If you have any questions about the role or what it's like to work at Haypp Group in general, feel free to reach out to our responsible recruiter Lea Sjöstenat . We look forward to hearing from you!
Apr 17, 2026
Full time
Overview HAYPP GROUP We address one of the world's biggest problems - how to end smoking. There are 1,1 billion smokers in the world. Around 8 million people die every year from smoking-related diseases. Our goal is to significantly reduce death rates, save lives and inspire people to choose smoke-free enjoyment. How? By offering people other nicotine products online. Haypp Group is one of the Nordics' leading e-commerce groups with eleven store brands, present in seven countries where we serve more than 1 million active consumers. Through brands such as Snusbolaget.se, etc., we sell nicotine pouches, Swedish style snus online as well as disposable vapes. With our headquarters located on Östgötagatan in Stockholm we are 300 team members mainly but not exclusively based in Sweden. Also, we are an innovative and fast-moving company that is growing rapidly, driving sustainable business and are changing the world in the process. We are currently on an exciting expansion journey, converting more and more smokers to smoke-free alternatives across all our markets globally. The Role As Retail Media Manager UK & DACH, you will be responsible for developing, managing, and growing Haypp Group's media partnerships in these markets, from planning to measurement and follow up. You'll work closely with the commercial partnerships and e-commerce teams to align media activity with trading priorities, campaigns and seasonal peaks, always ensuring our campaigns drive brand and commercial performance for our partners. You'll also act as a key contributor within the European Retail Media Team, sharing best practices, insights, and helping evolve our retail media products and ways of working across markets. Key responsibilities Own and develop Haypp Group's UK & DACH media partnerships, acting as the primary point of contact for partners and stakeholders Drive revenue growth and long-term value through strategic media and commercial partnerships Collaborate closely with the UK & DACH E-commerce team to align media activity with commercial priorities, campaigns, and trading plans Work together with Commercial Partnerships and Insights teams to deliver data-driven, high-performing media solutions Contribute to the development of retail media products, pricing, packaging, and go-to-market strategies at a European level Analyse media performance, extract insights, and translate them into actionable recommendations for partners and internal teams What we're looking for We believe you are a commercially minded media professional who enjoys building relationships and shaping new opportunities. You likely have 8+ years experience of Media/digital agency, brand and marketing team or platform media sales Experience developing client/platform/agency relationships within (retail) media, digital advertising, or commercial media roles Strong understanding of retail media as well as e-commerce and performance marketing through to brand-driven media solutions Proven ability to manage stakeholders across multiple teams and collaborate cross markets A data-driven mindset with the ability to turn insights into clear recommendations Strong communication skills and confidence working with both internal teams and external partners Experience working within regulated industries is a strong plus, but not a requirement. Why join Haypp Group? Direct impact on how retail media is built and scaled in the UK Collaborative, international environment with strong growth ambitions Opportunity to shape a rapidly evolving retail media offering in a regulated category What we offer We are a value driven company with our values We team up, Innovation Drives Us, Inclusion and Non-Hierarchy and Going the Extra Mile at the heartbeat of everything that we do. With us you can always expect to get help from people who want to achieve things together and to be able to speak your mind in every social constellation you are part of. We highly value all ideas no matter where they come from, and we are not afraid to try new things out. We are also welcoming, inclusive and everyone at Haypp Group has a voice. In addition, we seize opportunities by putting in hands-on, hard work and celebrating when we reach our goals. With us, you should always feel safe, appreciated and valued but at the same time challenged and excited. How to apply SEND US YOUR APPLICATION TODAY! If this sounds like a place where you would want to contribute and grow, let us know you're interested by submitting your application! Haypp Group is committed to equality and diversity, and we welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, and marital status. We want to offer you great recruitment experience, and if there is anything we can do to make you more comfortable in the process with us, please let us know. If you have any questions about the role or what it's like to work at Haypp Group in general, feel free to reach out to our responsible recruiter Lea Sjöstenat . We look forward to hearing from you!
Retail Bureau Manager (Store Manager) Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don t just manage branches they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you ll be expected to: Lead by example, embodying eurochange s values in every interaction Communicate clearly and confidently, ensuring your team knows what s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme because you matter! Wagestream access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK s go-to travel money provider, adding value to every customer s journey. Our Purpose Foreign exchange but better, simpler & more convenient. We re the trusted inspirational experts. Our Values We Strive We Trust We re Aspirational We re Responsible We re Sincere
Apr 17, 2026
Full time
Retail Bureau Manager (Store Manager) Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don t just manage branches they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you ll be expected to: Lead by example, embodying eurochange s values in every interaction Communicate clearly and confidently, ensuring your team knows what s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme because you matter! Wagestream access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK s go-to travel money provider, adding value to every customer s journey. Our Purpose Foreign exchange but better, simpler & more convenient. We re the trusted inspirational experts. Our Values We Strive We Trust We re Aspirational We re Responsible We re Sincere
Havas Media Group Spain SAU
Manchester, Lancashire
Agence : Havas Media Description du poste : NOTE: YOU MUST ANSWER THE FOLLOWING QUESTIONS IN YOUR APPLICATION, FOR YOUR APPLICATION TO BE ACCEPTED. PLEASE MAKE THE ANSWERS THE FIRST PAGE AND THE FOLLOWING PAGE, YOUR CV. Please do not use AI to generate these answers, we will know, this is about you representing you and we care more about your input and thoughts then what ai thinks you should say. GOOD LUCK! 3. Describe to us how taking part in the Platform programme would benefit and impact your future goals. With disconnected journeys, endless data, and tighter budgets, modern marketing is more chaotic than ever. Havas Market breaks through the chaos by helping brands adapt fast and win big through limitless performance. Disjointed campaigns across channels aren't personal or practical. That's why we discover impactful moments during real journeys and make them count. Our partnerships with Google, Amazon, TikTok, Meta, and Optimizely allow us to unlock your true growth potential. Being part of Havas Media Network (HMN) allows brands limitless opportunities to grow. With over 9,000 experts based in 143 countries around the globe, we unlock the potential of people and technology to outperform the competition. HMN spans London, Leeds, Manchester, and Edinburgh, servicing clients through our agency brands including Havas Media, Arena Media, Ledger Bennett, and Havas Market. Across all agency brands, we have defined shared values that shape the way we work and define what we expect from our people: Human at Heart: You will respect, empower, and support others, fostering an inclusive workplace and creating meaningful experiences. Head for Rigour: You will take pride in delivering high-quality, outcome-focused work and continually strive for improvement. Mind for Flair: You will embrace diversity and bold thinking to craft brilliant, unique solutions.What we do - About Havas Media Havas Media Group is part of the sixth largest advertising network in the world, Havas Group. This role will operate from our Manchester office, we are headquartered out of St Pancras, London, and along with offices in Leeds and Edinburgh, we operate globally. Our CEO is Patrick ('Paddy') Affleck. Our overarching mission is to make a meaningful difference to the brands, businesses, and lives of the people we work with. Our solution is simple: we identify and create meaningful media experiences to deliver meaningful growth for our clients. In the last two years, we've undergone a transformation that's seen us bind together nine agencies into three core agency brands and propositions . About the Client Matalan is a valued retail client of Havas Media Network, offering affordable fashion and homeware for families across the UK. The partnership focuses on supporting both brand awareness and performance through media, helping to drive store visits and online growth. Working closely together, our teams aim to deliver measurable results while adapting to the changing retail landscape. Collaboration and a shared focus on effectiveness are at the heart of the relationshipThe Client Planning Platformer is focused on supporting MX Media Executives and MX Managers to ensure Matalan has the optimal media support in place. Working alongside your Mx Manager, the role is centred around supporting the media planning process from beginning to end. Starting with the activation of advertising campaigns in various media channels such as print, radio, online, and social media, through to the organisation and management of campaign reporting and billing. Mx = Media Experience , Havas's framework for planning and delivering meaningful, insight driven media engagement.The Client Planning Platformer should have these skills: Strong Communication: Effective written and verbal communication skills via email, Teams and in person. You will be expected to engage regularly with both internal colleagues and clients. Basic Analytical Skills: Ability to analyse data and draw insights. Tech-Savvy: Proficiency in MS Office, especially Excel, PowerPoint, Outlook (email) and Teams. Creative Thinking: Ability to think innovatively about solving client challenges and overcome setbacks in process. Organisational Skills: Strong ability to manage multiple tasks and deadlines. Team Collaboration: Ability to work well within a team.On the 6-month programme, you'll develop the following: Demonstrating Curiosity and Learning: Regularly seek new knowledge through workshops, cross-departmental projects, self-study and analysing reports to identify trends and insights. Setting Self-Development Expectations with Line Manager: Collaborate with your manager to establish clear, actionable growth goals, as well as organising regular check ins with Line Manager to monitor progress. Receiving and Implementing Constructive Feedback: Actively listen to feedback, reflect on it, and implement changes for improvement. Sharing Knowledge and Learning with Peers: Engage in and promote knowledge-sharing activities within your team. This includes working closely with other members of the Platform programme on a group project, utilising and displaying skills and knowledge developed through your time at Havas. Attention to detail: Review work carefully to catch errors and ensure it meets the requirements of the task. For example, when reviewing reports written by other teams or drafting emails to send to the client. Commercial Awareness and Analytic Mindset: Stay informed about market trends and use performance reports to assess the effectiveness of various advertising channels, enabling data-driven decisions to optimise campaign results. Organising and Managing End-to-End Campaigns: Support MX Managers and Directors in delivering media planning solutions. Take responsibility for executing campaign activation from start to finish, including updating media schematics, delivering creative assets to internal teams and external partners, reporting on performance. Time Management: Independently organising and prioritising tasks based on campaign deadlines, staying in close communication with your Line Manager on progress. What's on offer from Havas: We want you to do the best work of your career. To support you in managing your career, as well as your commitments and priorities in your life. We have created a modern, market leading approach to personal benefits, wellbeing, and care: We have shown at Havas, that we can all work productively in a new Hybrid manner To give you even more flexibility, and support a better balance between work and life, Havas employees are given the opportunity to work remotely from anywhere in the world for up to 4 weeks per calendar year. Alongside a generous holiday allocation and birthday off, we are all allocated one day per quarter as mental health days. These are simply days you can take off, guilt free and without eating into your holiday allowance We haven't lost the fun stuff either, subsidised gym membership, social club, early Friday finishes On the Platform programme, you'll benefit from: HR Benefits Free breakfast in the office Wellbeing and mental health support Yulife - wellbeing app Gym discount Employee assistance programme Training and Development sessions Communication Productivity Career Development Diversity, Equity & Inclusion Networking Industry Insights Group Projects We work in a hybrid working model - in office and remotely Office Location: No3, Circle Square, 5 Hawkshaw Street, Manchester M1 5BL Type de contrat : Stagiaire Vous intégrerez une entreprise garantissant l'égalité des chances et qui valorise la diversité. Si vous ne trouvez pas de poste correspondant à votre profil, vous pouvez toujours nous envoyer votre CV.Veuillez cliquer
Apr 17, 2026
Full time
Agence : Havas Media Description du poste : NOTE: YOU MUST ANSWER THE FOLLOWING QUESTIONS IN YOUR APPLICATION, FOR YOUR APPLICATION TO BE ACCEPTED. PLEASE MAKE THE ANSWERS THE FIRST PAGE AND THE FOLLOWING PAGE, YOUR CV. Please do not use AI to generate these answers, we will know, this is about you representing you and we care more about your input and thoughts then what ai thinks you should say. GOOD LUCK! 3. Describe to us how taking part in the Platform programme would benefit and impact your future goals. With disconnected journeys, endless data, and tighter budgets, modern marketing is more chaotic than ever. Havas Market breaks through the chaos by helping brands adapt fast and win big through limitless performance. Disjointed campaigns across channels aren't personal or practical. That's why we discover impactful moments during real journeys and make them count. Our partnerships with Google, Amazon, TikTok, Meta, and Optimizely allow us to unlock your true growth potential. Being part of Havas Media Network (HMN) allows brands limitless opportunities to grow. With over 9,000 experts based in 143 countries around the globe, we unlock the potential of people and technology to outperform the competition. HMN spans London, Leeds, Manchester, and Edinburgh, servicing clients through our agency brands including Havas Media, Arena Media, Ledger Bennett, and Havas Market. Across all agency brands, we have defined shared values that shape the way we work and define what we expect from our people: Human at Heart: You will respect, empower, and support others, fostering an inclusive workplace and creating meaningful experiences. Head for Rigour: You will take pride in delivering high-quality, outcome-focused work and continually strive for improvement. Mind for Flair: You will embrace diversity and bold thinking to craft brilliant, unique solutions.What we do - About Havas Media Havas Media Group is part of the sixth largest advertising network in the world, Havas Group. This role will operate from our Manchester office, we are headquartered out of St Pancras, London, and along with offices in Leeds and Edinburgh, we operate globally. Our CEO is Patrick ('Paddy') Affleck. Our overarching mission is to make a meaningful difference to the brands, businesses, and lives of the people we work with. Our solution is simple: we identify and create meaningful media experiences to deliver meaningful growth for our clients. In the last two years, we've undergone a transformation that's seen us bind together nine agencies into three core agency brands and propositions . About the Client Matalan is a valued retail client of Havas Media Network, offering affordable fashion and homeware for families across the UK. The partnership focuses on supporting both brand awareness and performance through media, helping to drive store visits and online growth. Working closely together, our teams aim to deliver measurable results while adapting to the changing retail landscape. Collaboration and a shared focus on effectiveness are at the heart of the relationshipThe Client Planning Platformer is focused on supporting MX Media Executives and MX Managers to ensure Matalan has the optimal media support in place. Working alongside your Mx Manager, the role is centred around supporting the media planning process from beginning to end. Starting with the activation of advertising campaigns in various media channels such as print, radio, online, and social media, through to the organisation and management of campaign reporting and billing. Mx = Media Experience , Havas's framework for planning and delivering meaningful, insight driven media engagement.The Client Planning Platformer should have these skills: Strong Communication: Effective written and verbal communication skills via email, Teams and in person. You will be expected to engage regularly with both internal colleagues and clients. Basic Analytical Skills: Ability to analyse data and draw insights. Tech-Savvy: Proficiency in MS Office, especially Excel, PowerPoint, Outlook (email) and Teams. Creative Thinking: Ability to think innovatively about solving client challenges and overcome setbacks in process. Organisational Skills: Strong ability to manage multiple tasks and deadlines. Team Collaboration: Ability to work well within a team.On the 6-month programme, you'll develop the following: Demonstrating Curiosity and Learning: Regularly seek new knowledge through workshops, cross-departmental projects, self-study and analysing reports to identify trends and insights. Setting Self-Development Expectations with Line Manager: Collaborate with your manager to establish clear, actionable growth goals, as well as organising regular check ins with Line Manager to monitor progress. Receiving and Implementing Constructive Feedback: Actively listen to feedback, reflect on it, and implement changes for improvement. Sharing Knowledge and Learning with Peers: Engage in and promote knowledge-sharing activities within your team. This includes working closely with other members of the Platform programme on a group project, utilising and displaying skills and knowledge developed through your time at Havas. Attention to detail: Review work carefully to catch errors and ensure it meets the requirements of the task. For example, when reviewing reports written by other teams or drafting emails to send to the client. Commercial Awareness and Analytic Mindset: Stay informed about market trends and use performance reports to assess the effectiveness of various advertising channels, enabling data-driven decisions to optimise campaign results. Organising and Managing End-to-End Campaigns: Support MX Managers and Directors in delivering media planning solutions. Take responsibility for executing campaign activation from start to finish, including updating media schematics, delivering creative assets to internal teams and external partners, reporting on performance. Time Management: Independently organising and prioritising tasks based on campaign deadlines, staying in close communication with your Line Manager on progress. What's on offer from Havas: We want you to do the best work of your career. To support you in managing your career, as well as your commitments and priorities in your life. We have created a modern, market leading approach to personal benefits, wellbeing, and care: We have shown at Havas, that we can all work productively in a new Hybrid manner To give you even more flexibility, and support a better balance between work and life, Havas employees are given the opportunity to work remotely from anywhere in the world for up to 4 weeks per calendar year. Alongside a generous holiday allocation and birthday off, we are all allocated one day per quarter as mental health days. These are simply days you can take off, guilt free and without eating into your holiday allowance We haven't lost the fun stuff either, subsidised gym membership, social club, early Friday finishes On the Platform programme, you'll benefit from: HR Benefits Free breakfast in the office Wellbeing and mental health support Yulife - wellbeing app Gym discount Employee assistance programme Training and Development sessions Communication Productivity Career Development Diversity, Equity & Inclusion Networking Industry Insights Group Projects We work in a hybrid working model - in office and remotely Office Location: No3, Circle Square, 5 Hawkshaw Street, Manchester M1 5BL Type de contrat : Stagiaire Vous intégrerez une entreprise garantissant l'égalité des chances et qui valorise la diversité. Si vous ne trouvez pas de poste correspondant à votre profil, vous pouvez toujours nous envoyer votre CV.Veuillez cliquer
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Apr 17, 2026
Full time
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Job Title: Account Manager - IT Location: Newbury Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Key Responsibilities: Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. Translate technical concepts into business-aligned language for non-technical stakeholders. Advise on emerging technologies like AI and machine learning, and how these can support client objectives. Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments. Service & Project Oversight: Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification: Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the sales team to develop technical proposals tailored to client needs. Provide technical insights during license and renewal negotiations. Promote new products and services, ensuring all potential growth opportunities are explored. Maintain regular pipeline forecasts for both your clients and your team. Compliance & Security Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations. About you: Experience: Proven experience as a strategic IT advisor to senior clients, ideally as an Account Manager, TAM, Solutions Consultant, or Engineer. Background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. Ability to lead client-facing discussions focused on both business needs and technological solutions. Commercial awareness with a knack for identifying value-based solutions. Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. Proficiency with CRM systems, using data to manage client relationships and optimise sales. A degree or equivalent is highly desirable. Personal Attributes: Friendly, professional, and commercially astute. Strategic, excited about tech, and able to engage stakeholders. Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. Clear and frequent communicator who values problem-solving and learning. Disciplined and able to prioritise and execute tasks under pressure. Why join us? Work-life balance is the norm, not a perk Enjoy a fun, productive environment with a supportive team Workplace pension provided Access to comprehensive in-house and external training Competitive salary reflecting your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role.
Apr 17, 2026
Full time
Job Title: Account Manager - IT Location: Newbury Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Key Responsibilities: Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. Translate technical concepts into business-aligned language for non-technical stakeholders. Advise on emerging technologies like AI and machine learning, and how these can support client objectives. Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments. Service & Project Oversight: Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification: Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the sales team to develop technical proposals tailored to client needs. Provide technical insights during license and renewal negotiations. Promote new products and services, ensuring all potential growth opportunities are explored. Maintain regular pipeline forecasts for both your clients and your team. Compliance & Security Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations. About you: Experience: Proven experience as a strategic IT advisor to senior clients, ideally as an Account Manager, TAM, Solutions Consultant, or Engineer. Background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. Ability to lead client-facing discussions focused on both business needs and technological solutions. Commercial awareness with a knack for identifying value-based solutions. Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. Proficiency with CRM systems, using data to manage client relationships and optimise sales. A degree or equivalent is highly desirable. Personal Attributes: Friendly, professional, and commercially astute. Strategic, excited about tech, and able to engage stakeholders. Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. Clear and frequent communicator who values problem-solving and learning. Disciplined and able to prioritise and execute tasks under pressure. Why join us? Work-life balance is the norm, not a perk Enjoy a fun, productive environment with a supportive team Workplace pension provided Access to comprehensive in-house and external training Competitive salary reflecting your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role.
