Are you an experienced Commercial Manager looking to play a key role across high-profile Facilities Management and PFI contracts? A leading facilities management organisation is recruiting two Commercial Managers to support its growing portfolio: South East Education contracts across London and Birmingham. South West Healthcare contracts across the region. This is an excellent opportunity to work alongside operational teams, driving commercial performance, managing contractual risk and supporting the successful delivery of long-term FM partnerships. The Role As the Commercial Manager , you will: Provide commercial leadership across a portfolio of Facilities Management and PFI contracts. Support operational teams to maximise contract profitability while ensuring commercial compliance. Manage contract variations, change control and commercial governance. Identify, monitor and mitigate commercial, contractual and financial risks. Lead negotiations with clients, subcontractors and key stakeholders. Support contract extensions, new business opportunities and growth initiatives. Carry out commercial audits to ensure contractual obligations and service requirements are being achieved. Work closely with Finance, Operations and wider support teams to improve contract performance and identify efficiencies. Support the management of contractual claims, dispute resolution and subcontractor governance. About You To be successful in this role, you'll have: Proven commercial management experience within Facilities Management, PFI or Construction . Strong knowledge of contract management, commercial governance and risk management. Experience managing contract variations, change control and commercial negotiations. Excellent financial and commercial acumen with the ability to interpret complex contractual information. Strong stakeholder management and communication skills, with confidence engaging senior clients. Degree or diploma in Quantity Surveying, Building Surveying, Commercial Management, FM or a related discipline (preferred). A sound understanding of UK commercial and construction legislation. What's in it for You? Join a leading FM organisation delivering essential services across education, healthcare and public sector environments. On offer is: £75,000-£80,000 basic salary. Home-based role with regional travel. Opportunity to manage high-value, long-term FM and PFI contracts. Ongoing professional development and career progression. Excellent benefits package. The chance to work with a collaborative commercial leadership team on strategically important contracts. Apply Now! To apply for the position of Commercial Manager , click Apply Now and send your CV to George Davis. Interviews are taking place now, so don't miss this opportunity to join a leading facilities management organisation.
Aug 09, 2026
Full time
Are you an experienced Commercial Manager looking to play a key role across high-profile Facilities Management and PFI contracts? A leading facilities management organisation is recruiting two Commercial Managers to support its growing portfolio: South East Education contracts across London and Birmingham. South West Healthcare contracts across the region. This is an excellent opportunity to work alongside operational teams, driving commercial performance, managing contractual risk and supporting the successful delivery of long-term FM partnerships. The Role As the Commercial Manager , you will: Provide commercial leadership across a portfolio of Facilities Management and PFI contracts. Support operational teams to maximise contract profitability while ensuring commercial compliance. Manage contract variations, change control and commercial governance. Identify, monitor and mitigate commercial, contractual and financial risks. Lead negotiations with clients, subcontractors and key stakeholders. Support contract extensions, new business opportunities and growth initiatives. Carry out commercial audits to ensure contractual obligations and service requirements are being achieved. Work closely with Finance, Operations and wider support teams to improve contract performance and identify efficiencies. Support the management of contractual claims, dispute resolution and subcontractor governance. About You To be successful in this role, you'll have: Proven commercial management experience within Facilities Management, PFI or Construction . Strong knowledge of contract management, commercial governance and risk management. Experience managing contract variations, change control and commercial negotiations. Excellent financial and commercial acumen with the ability to interpret complex contractual information. Strong stakeholder management and communication skills, with confidence engaging senior clients. Degree or diploma in Quantity Surveying, Building Surveying, Commercial Management, FM or a related discipline (preferred). A sound understanding of UK commercial and construction legislation. What's in it for You? Join a leading FM organisation delivering essential services across education, healthcare and public sector environments. On offer is: £75,000-£80,000 basic salary. Home-based role with regional travel. Opportunity to manage high-value, long-term FM and PFI contracts. Ongoing professional development and career progression. Excellent benefits package. The chance to work with a collaborative commercial leadership team on strategically important contracts. Apply Now! To apply for the position of Commercial Manager , click Apply Now and send your CV to George Davis. Interviews are taking place now, so don't miss this opportunity to join a leading facilities management organisation.
Retreat and Guest Relations Manager Salary: Up to £44,000 per annum + Benefits Hours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidays Based at Ampleforth Abbey YO62 4EN Line Manager: Head of Guest Operations Key relationships: The Monastery Lead for Hospitality Line management of: - 2 x Retreat Coordinators - 1 x Event Coordinator - Volunteers within Retreats & Events About Ampleforth Abbey Ampleforth Abbey is home to the UK s largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, Choosing a Future Together , to ensure a sustainable, faith-led future for the Abbey. Supporting the Monastic Community s charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences. If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you! Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Ampleforth Benedictine Community. The main responsibilities are as follows but are not limited to:- 1. Guest Relations and Front of House for Ampleforth Abbey Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers. Working closely with the Monastic Lead, manage and implement the annual programme of retreats. Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests. Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events. Oversee guest arrivals, check-in/check-out processes. Oversee the provision of a Benedictine welcome to all group and event visitors. Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors. Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements. Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guest's satisfaction. Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience. Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Community s aims. Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings. Participate in all Ampleforth Abbey Trust team meetings appropriate to the Role of Guest Relations Manager. Lead regular team meetings for the management of the team s workload and the delivery of efficient and proactive guest support services. Conduct regular performance reviews to develop the skills and personal development of the Coordination team members. Lead or arrange training for team members, appropriate to their role. Set clear performance targets for retreat and event bookings. Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trust s Policies and Procedures . 3 . Reservations & Revenue Management Manage the booking calendar for Ampleforth Abbey Trust. Oversee all individual and group retreat reservations. Oversee the coordination of all group tours bookings. Optimise room occupancy and venue space utilization. Handle complex customer enquiries and escalations efficiently. Process invoices, deposits and final billing reports accurately. Track and report on key KPIs. Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management - Serve as the primary contact for all external hire arrangements. - Negotiate contracts, rates and terms for corporate conferences and events. - Coordinate ticketing, seating plans and logistics for events and concerts. - Liaise with internal and external caterers, audio visual technicians, and facilities teams for the smooth delivery of all events. - Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control - Ensure the Benedictine charism of Hospitality is at the heart of the guest experience. - Create a warm, welcoming, professional Benedictine guest experience for all guests. - Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis. - Ensure special guest requirements and dietary needs are logged and delivered. - Ensure all health and safety compliance requirements and documentation are fulfilled across the guests experience. - Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience at Ampleforth Abbey. About You - Previous experience in a similar role - Strong leadership and team management skills - Be a team player, flexible and reliable with a can-do attitude - Excellent guest service and communication abilities - Good organisational skills with excellent attention to detail - Strong problem-solving skills with the ability to manage multiple priorities. - Own transport required - Experience working in a heritage, visitor attraction, or faith-based setting - Interest in history, heritage, or monastic tradition - Calm, approachable, and professional manner - Respect and support for the spiritual and historic nature of the Abbey - Ability to work in a sometimes quiet, reflective environment Working Conditions - Includes weekends, bank holidays, and occasional events - Fast-paced environment during peak visitor seasons Benefits - Up to 8% employer-matched pension - Life assurance - Free lunch during working hours - Free on-site parking - 20% discount at the Tea room and Abbey Shop - Cycle to Work Scheme - Christmas Closure - Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow - Employee Assistance programme - Retail savings platform - 50% discount on fitness suite, swimming and other activities at St Albans Centre Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested? If you feel that you possess the relevant skills and experience, then please submit your CV for review. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Aug 09, 2026
Full time
Retreat and Guest Relations Manager Salary: Up to £44,000 per annum + Benefits Hours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidays Based at Ampleforth Abbey YO62 4EN Line Manager: Head of Guest Operations Key relationships: The Monastery Lead for Hospitality Line management of: - 2 x Retreat Coordinators - 1 x Event Coordinator - Volunteers within Retreats & Events About Ampleforth Abbey Ampleforth Abbey is home to the UK s largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, Choosing a Future Together , to ensure a sustainable, faith-led future for the Abbey. Supporting the Monastic Community s charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences. If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you! Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Ampleforth Benedictine Community. The main responsibilities are as follows but are not limited to:- 1. Guest Relations and Front of House for Ampleforth Abbey Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers. Working closely with the Monastic Lead, manage and implement the annual programme of retreats. Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests. Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events. Oversee guest arrivals, check-in/check-out processes. Oversee the provision of a Benedictine welcome to all group and event visitors. Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors. Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements. Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guest's satisfaction. Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience. Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Community s aims. Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings. Participate in all Ampleforth Abbey Trust team meetings appropriate to the Role of Guest Relations Manager. Lead regular team meetings for the management of the team s workload and the delivery of efficient and proactive guest support services. Conduct regular performance reviews to develop the skills and personal development of the Coordination team members. Lead or arrange training for team members, appropriate to their role. Set clear performance targets for retreat and event bookings. Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trust s Policies and Procedures . 3 . Reservations & Revenue Management Manage the booking calendar for Ampleforth Abbey Trust. Oversee all individual and group retreat reservations. Oversee the coordination of all group tours bookings. Optimise room occupancy and venue space utilization. Handle complex customer enquiries and escalations efficiently. Process invoices, deposits and final billing reports accurately. Track and report on key KPIs. Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management - Serve as the primary contact for all external hire arrangements. - Negotiate contracts, rates and terms for corporate conferences and events. - Coordinate ticketing, seating plans and logistics for events and concerts. - Liaise with internal and external caterers, audio visual technicians, and facilities teams for the smooth delivery of all events. - Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control - Ensure the Benedictine charism of Hospitality is at the heart of the guest experience. - Create a warm, welcoming, professional Benedictine guest experience for all guests. - Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis. - Ensure special guest requirements and dietary needs are logged and delivered. - Ensure all health and safety compliance requirements and documentation are fulfilled across the guests experience. - Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience at Ampleforth Abbey. About You - Previous experience in a similar role - Strong leadership and team management skills - Be a team player, flexible and reliable with a can-do attitude - Excellent guest service and communication abilities - Good organisational skills with excellent attention to detail - Strong problem-solving skills with the ability to manage multiple priorities. - Own transport required - Experience working in a heritage, visitor attraction, or faith-based setting - Interest in history, heritage, or monastic tradition - Calm, approachable, and professional manner - Respect and support for the spiritual and historic nature of the Abbey - Ability to work in a sometimes quiet, reflective environment Working Conditions - Includes weekends, bank holidays, and occasional events - Fast-paced environment during peak visitor seasons Benefits - Up to 8% employer-matched pension - Life assurance - Free lunch during working hours - Free on-site parking - 20% discount at the Tea room and Abbey Shop - Cycle to Work Scheme - Christmas Closure - Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow - Employee Assistance programme - Retail savings platform - 50% discount on fitness suite, swimming and other activities at St Albans Centre Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested? If you feel that you possess the relevant skills and experience, then please submit your CV for review. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Payroll & Compliance Administrator Location: Lewisham, London Job Type: Full-Time Permanent Salary: £26,000 - £29,000 per annum (DOE) Join Corus Consultancy Corus Consultancy is one of London's leading independent recruitment agencies, supplying temporary and permanent staff across the Industrial, Driving, Health & Social Care, Facilities Management, Hospitality and Commercial sectors.We're looking for an organised, proactive Payroll & Compliance Administrator to join our Operations team. This is a fantastic opportunity for someone with strong administration skills, excellent attention to detail and a willingness to learn. Previous payroll experience is beneficial but not essential, as full training will be provided. The Role Reporting to the Operations Manager, you'll support the smooth running of weekly payroll and compliance processes, ensuring temporary workers are paid accurately and on time while maintaining compliance standards. You'll work closely with recruitment consultants, clients, candidates and payroll providers in a fast-paced environment. Key Responsibilities Payroll Process weekly payroll for PAYE, Umbrella and Limited Company workers. Accurately input authorised timesheets and payroll data. Process starters, leavers and payroll amendments. Maintain employee records, including bank details, tax and NI information. Process P45s, starter declarations and payroll documentation. Assist with holiday pay, reconciliations and commission calculations. Resolve payroll queries and rejected BACS payments. Support statutory deductions, duplicate payslips and payroll reporting. Liaise with payroll providers, consultants and clients to ensure accuracy. Compliance & Administration Verify Right to Work documents in line with UK legislation. Ensure candidate files are fully compliant before placement. Process contracts, registrations and compliance documentation. Maintain accurate electronic personnel records and filing systems. Carry out compliance audits and support onboarding. Ensure GDPR compliance and assist consultants with compliance queries. Business Support Produce compliance and management reports. Support operational improvement projects. Provide general administrative support across the Operations team. Build strong relationships with clients, candidates and colleagues. About You You'll have: Previous administration experience in a busy office. Excellent attention to detail and organisational skills. Strong Microsoft Office skills, particularly Excel. Excellent communication and time management skills. The ability to manage multiple deadlines. A professional, confidential approach. A positive attitude and willingness to learn. Strong problem-solving skills and the ability to work independently and as part of a team. Desirable Experience in payroll, recruitment administration, temporary staffing, Right to Work compliance, HMRC processes, GDPR, CRM/ATS systems or Excel reporting is advantageous but not essential. What We Offer £26,000 - £29,000 salary (DOE) Full training and ongoing support Career progression opportunities Company pension 28 days annual leave (including bank holidays) Friendly, supportive team Modern Lewisham office Employee recognition and incentives Regular social events Ongoing professional development Why Join Us? You'll become part of a growing recruitment business where you'll play an important role supporting payroll, compliance and operations. If you're organised, motivated and looking to build a long-term career, we'd love to hear from you. Apply today to join Corus Consultancy. Equal Opportunities Corus Consultancy is an equal opportunities employer. Employment is subject to satisfactory Right to Work checks, references and any other relevant compliance requirements.
Aug 09, 2026
Seasonal
Payroll & Compliance Administrator Location: Lewisham, London Job Type: Full-Time Permanent Salary: £26,000 - £29,000 per annum (DOE) Join Corus Consultancy Corus Consultancy is one of London's leading independent recruitment agencies, supplying temporary and permanent staff across the Industrial, Driving, Health & Social Care, Facilities Management, Hospitality and Commercial sectors.We're looking for an organised, proactive Payroll & Compliance Administrator to join our Operations team. This is a fantastic opportunity for someone with strong administration skills, excellent attention to detail and a willingness to learn. Previous payroll experience is beneficial but not essential, as full training will be provided. The Role Reporting to the Operations Manager, you'll support the smooth running of weekly payroll and compliance processes, ensuring temporary workers are paid accurately and on time while maintaining compliance standards. You'll work closely with recruitment consultants, clients, candidates and payroll providers in a fast-paced environment. Key Responsibilities Payroll Process weekly payroll for PAYE, Umbrella and Limited Company workers. Accurately input authorised timesheets and payroll data. Process starters, leavers and payroll amendments. Maintain employee records, including bank details, tax and NI information. Process P45s, starter declarations and payroll documentation. Assist with holiday pay, reconciliations and commission calculations. Resolve payroll queries and rejected BACS payments. Support statutory deductions, duplicate payslips and payroll reporting. Liaise with payroll providers, consultants and clients to ensure accuracy. Compliance & Administration Verify Right to Work documents in line with UK legislation. Ensure candidate files are fully compliant before placement. Process contracts, registrations and compliance documentation. Maintain accurate electronic personnel records and filing systems. Carry out compliance audits and support onboarding. Ensure GDPR compliance and assist consultants with compliance queries. Business Support Produce compliance and management reports. Support operational improvement projects. Provide general administrative support across the Operations team. Build strong relationships with clients, candidates and colleagues. About You You'll have: Previous administration experience in a busy office. Excellent attention to detail and organisational skills. Strong Microsoft Office skills, particularly Excel. Excellent communication and time management skills. The ability to manage multiple deadlines. A professional, confidential approach. A positive attitude and willingness to learn. Strong problem-solving skills and the ability to work independently and as part of a team. Desirable Experience in payroll, recruitment administration, temporary staffing, Right to Work compliance, HMRC processes, GDPR, CRM/ATS systems or Excel reporting is advantageous but not essential. What We Offer £26,000 - £29,000 salary (DOE) Full training and ongoing support Career progression opportunities Company pension 28 days annual leave (including bank holidays) Friendly, supportive team Modern Lewisham office Employee recognition and incentives Regular social events Ongoing professional development Why Join Us? You'll become part of a growing recruitment business where you'll play an important role supporting payroll, compliance and operations. If you're organised, motivated and looking to build a long-term career, we'd love to hear from you. Apply today to join Corus Consultancy. Equal Opportunities Corus Consultancy is an equal opportunities employer. Employment is subject to satisfactory Right to Work checks, references and any other relevant compliance requirements.
Facilities Supervisor Facilities & Front of House, Bristol Position details Main information Closing date: 18/09/2026 Term type: Permanent Working hours: 37.5 Business Unit: Facilities & Front of House Location: Bristol The Role The role of Facilities Supervisor will be to assist the Facilities Manager with the day-to-day operational running of the sites and assist in the provision of an efficient, effective and economic Building and Facilities service across the firm. We are recruiting for two Facilities Supervisor s, who will have responsibility for the day-to-day supervision of the local facilities team s, one to cover London, Oxford and Thame, and the other to cover Bath, Bristol and Swindon. As and when necessary, the duties include travel to the sites for which you are responsible. Key Responsibilities Personalised Client Service Support the Facilities Managers in the operation and implementation of the life cycle maintenance provisions Manage, liaise with and co-ordinate all contractors on site Support the Facilities Manager in relation to energy management, carbon reduction, and environmental initiatives to comply with company policies and procedures, and external legislation Manage procedures, SLA s & delivery of all building/property services as directed, in addition to tenant issues and project works Act as the point of contact for staff at base location(s) Sustainable Growth Maintain and continue to develop appropriate expertise and knowledge of current technologies, strategies and legislation to support the role and advise on future developments Demonstrate knowledge of current Health and Safety procedures and legislation. If required be part of the Health and Safety Committee Dynamic Culture Leadership of the local facilities teams on a day-to-day basis, always ensuring adequate staff resource and have the responsibility to ensure all on the ground operations are carried out to a high standard. Ensure that the teams responsibilities at each location are carried out promptly and without delay. Always act as an ambassador for the Facilities Department As directed be fully prepared to work at, and cover for, colleagues at all the Firms locations To act as the day-to-day responsible person for the operations of the facilities teams at each location, Act as a point of contact in the absence of the Facilities Managers for all location issues Financial & Operational Excellence Operate and continuously improve upon facilities management strategy providing high quality, cost-effective services within agreed budgets Approve all invoices in a timely manner and pass to Accounts for payment in accordance with agreed delegated authority limits Skills, Experience, and Attributes Experience within a similar role and/or environment Knowledge of health, safety & welfare regulations is essential Driving licence and the ability to travel to the different office locations About us At RWK Goodman, you can enjoy a strong legal career, with exceptional client work. And you ll be supported, every step of the way. Over 650 colleagues. 36 specialist areas. 3 legal divisions. With offices across the South West, Thames Valley and London. Committed to collaborative growth and shared success, we re focused on delivering sustained positive change. Because we want to make a lasting difference to the world around us and achieve our vision of being the firm what clients want to work with and people want to work for. To find out more about why we are different click here. Career Development We know our people are what sets us apart. That s why we continue to nurture and develop our colleagues and attract and retain the best talent. We support colleagues with a robust programme of learning and development opportunities, underpinned by our transparent Career Development Framework (CDF), which shows exactly what you need to achieve to grow your career with us. From mentoring initiatives, through to personal development programmes and courses, we are proud to offer a suite of opportunities to drive your career and achieve your ambitions. Inclusive Employer We re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply. If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to our Recruitment Team so that we can work together to help bring your best self. You can find out more about our ED&I initiatives here.
Aug 09, 2026
Full time
Facilities Supervisor Facilities & Front of House, Bristol Position details Main information Closing date: 18/09/2026 Term type: Permanent Working hours: 37.5 Business Unit: Facilities & Front of House Location: Bristol The Role The role of Facilities Supervisor will be to assist the Facilities Manager with the day-to-day operational running of the sites and assist in the provision of an efficient, effective and economic Building and Facilities service across the firm. We are recruiting for two Facilities Supervisor s, who will have responsibility for the day-to-day supervision of the local facilities team s, one to cover London, Oxford and Thame, and the other to cover Bath, Bristol and Swindon. As and when necessary, the duties include travel to the sites for which you are responsible. Key Responsibilities Personalised Client Service Support the Facilities Managers in the operation and implementation of the life cycle maintenance provisions Manage, liaise with and co-ordinate all contractors on site Support the Facilities Manager in relation to energy management, carbon reduction, and environmental initiatives to comply with company policies and procedures, and external legislation Manage procedures, SLA s & delivery of all building/property services as directed, in addition to tenant issues and project works Act as the point of contact for staff at base location(s) Sustainable Growth Maintain and continue to develop appropriate expertise and knowledge of current technologies, strategies and legislation to support the role and advise on future developments Demonstrate knowledge of current Health and Safety procedures and legislation. If required be part of the Health and Safety Committee Dynamic Culture Leadership of the local facilities teams on a day-to-day basis, always ensuring adequate staff resource and have the responsibility to ensure all on the ground operations are carried out to a high standard. Ensure that the teams responsibilities at each location are carried out promptly and without delay. Always act as an ambassador for the Facilities Department As directed be fully prepared to work at, and cover for, colleagues at all the Firms locations To act as the day-to-day responsible person for the operations of the facilities teams at each location, Act as a point of contact in the absence of the Facilities Managers for all location issues Financial & Operational Excellence Operate and continuously improve upon facilities management strategy providing high quality, cost-effective services within agreed budgets Approve all invoices in a timely manner and pass to Accounts for payment in accordance with agreed delegated authority limits Skills, Experience, and Attributes Experience within a similar role and/or environment Knowledge of health, safety & welfare regulations is essential Driving licence and the ability to travel to the different office locations About us At RWK Goodman, you can enjoy a strong legal career, with exceptional client work. And you ll be supported, every step of the way. Over 650 colleagues. 36 specialist areas. 3 legal divisions. With offices across the South West, Thames Valley and London. Committed to collaborative growth and shared success, we re focused on delivering sustained positive change. Because we want to make a lasting difference to the world around us and achieve our vision of being the firm what clients want to work with and people want to work for. To find out more about why we are different click here. Career Development We know our people are what sets us apart. That s why we continue to nurture and develop our colleagues and attract and retain the best talent. We support colleagues with a robust programme of learning and development opportunities, underpinned by our transparent Career Development Framework (CDF), which shows exactly what you need to achieve to grow your career with us. From mentoring initiatives, through to personal development programmes and courses, we are proud to offer a suite of opportunities to drive your career and achieve your ambitions. Inclusive Employer We re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply. If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to our Recruitment Team so that we can work together to help bring your best self. You can find out more about our ED&I initiatives here.
BUILDING SAFETY COORDINATOR - 12 Month FTC Rendall & Rittner • Competitive • Home Based ROLE OVERVIEW You will join Rendall & Rittner on a 12 month fixed-term contract to strengthen our building safety capability across a varied residential portfolio. As a trusted coordinator, you will bring structure, pace and clarity to how we plan, evidence and continually improve compliance with evolving building safety legislation. Working closely with Property Managers, Technical, Legal and Resident Services teams, you will help translate regulation into pragmatic, resident-focused actions. You will be central to the "golden thread" of information, ensuring our records are accurate, auditable and readily accessible, while supporting clear resident communication and engagement. ROLE EXPECTATIONS Most days you will organise, chase and quality-check building safety information, keeping actions on track and stakeholders aligned. You will review evidence packs, maintain registers and dashboards, and coordinate surveys, inspections and remedial works with clear updates to internal teams and residents. You will spot risks early, escalate thoughtfully and keep momentum until issues are closed. WHAT SUCCESS LOOKS LIKE Accurate, current building safety records and evidence packs that stand up to internal and external scrutiny. Clear action plans with owners, deadlines and progress updates, resulting in timely risk mitigation and issue closure. Confident, empathetic communications that inform residents and reduce complaints or repeat queries. Strong collaboration with Property Managers and contractors, balancing compliance urgency with operational realities. Early identification of gaps or emerging risks, with practical recommendations that are adopted. Consistent delivery against milestones across your caseload, with measurable improvements in compliance KPIs. HOW YOU'LL SPEND MOST OF YOUR TIME Coordinating and tracking safety actions, surveys, inspections and remedial works across assigned buildings. Curating and maintaining the golden thread: plans, drawings, risk assessments, fire door and façade records, and compliance evidence. Preparing concise status reports, dashboards and board-ready updates that highlight progress, risks and decisions needed. Liaising with residents to share updates, organise access and handle queries with clarity and care. Reviewing contractor reports for completeness and quality, and chasing clarifications or missing documentation. Supporting incident readiness by ensuring documentation, contact trees and escalation routes are up to date. WHO THIS ROLE IS FOR You are organised, detail-focused and relentless about closing actions and maintaining accurate records. You communicate complex information simply, adapting your style for residents, contractors and internal teams. You are calm under pressure, prioritising effectively and escalating at the right time with solutions in mind. You take ownership, follow through and hold others accountable with professionalism and empathy. You are motivated by resident safety and doing the right thing, even when it's challenging. EXPERIENCE THAT HELPS Working knowledge of the Building Safety Act, fire safety principles and the golden thread of information. Experience coordinating compliance activity within residential property, facilities, construction or risk management. Familiarity with safety case reports, risk assessments, contractor management and remedial work tracking. Confidence using data and systems to maintain registers, produce dashboards and evidence audit trails. Exposure to resident or customer communications, especially around sensitive or technical topics. WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your building safety knowledge, record-keeping rigour, stakeholder communication and how you prioritise and solve real-world compliance challenges We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Aug 08, 2026
Full time
BUILDING SAFETY COORDINATOR - 12 Month FTC Rendall & Rittner • Competitive • Home Based ROLE OVERVIEW You will join Rendall & Rittner on a 12 month fixed-term contract to strengthen our building safety capability across a varied residential portfolio. As a trusted coordinator, you will bring structure, pace and clarity to how we plan, evidence and continually improve compliance with evolving building safety legislation. Working closely with Property Managers, Technical, Legal and Resident Services teams, you will help translate regulation into pragmatic, resident-focused actions. You will be central to the "golden thread" of information, ensuring our records are accurate, auditable and readily accessible, while supporting clear resident communication and engagement. ROLE EXPECTATIONS Most days you will organise, chase and quality-check building safety information, keeping actions on track and stakeholders aligned. You will review evidence packs, maintain registers and dashboards, and coordinate surveys, inspections and remedial works with clear updates to internal teams and residents. You will spot risks early, escalate thoughtfully and keep momentum until issues are closed. WHAT SUCCESS LOOKS LIKE Accurate, current building safety records and evidence packs that stand up to internal and external scrutiny. Clear action plans with owners, deadlines and progress updates, resulting in timely risk mitigation and issue closure. Confident, empathetic communications that inform residents and reduce complaints or repeat queries. Strong collaboration with Property Managers and contractors, balancing compliance urgency with operational realities. Early identification of gaps or emerging risks, with practical recommendations that are adopted. Consistent delivery against milestones across your caseload, with measurable improvements in compliance KPIs. HOW YOU'LL SPEND MOST OF YOUR TIME Coordinating and tracking safety actions, surveys, inspections and remedial works across assigned buildings. Curating and maintaining the golden thread: plans, drawings, risk assessments, fire door and façade records, and compliance evidence. Preparing concise status reports, dashboards and board-ready updates that highlight progress, risks and decisions needed. Liaising with residents to share updates, organise access and handle queries with clarity and care. Reviewing contractor reports for completeness and quality, and chasing clarifications or missing documentation. Supporting incident readiness by ensuring documentation, contact trees and escalation routes are up to date. WHO THIS ROLE IS FOR You are organised, detail-focused and relentless about closing actions and maintaining accurate records. You communicate complex information simply, adapting your style for residents, contractors and internal teams. You are calm under pressure, prioritising effectively and escalating at the right time with solutions in mind. You take ownership, follow through and hold others accountable with professionalism and empathy. You are motivated by resident safety and doing the right thing, even when it's challenging. EXPERIENCE THAT HELPS Working knowledge of the Building Safety Act, fire safety principles and the golden thread of information. Experience coordinating compliance activity within residential property, facilities, construction or risk management. Familiarity with safety case reports, risk assessments, contractor management and remedial work tracking. Confidence using data and systems to maintain registers, produce dashboards and evidence audit trails. Exposure to resident or customer communications, especially around sensitive or technical topics. WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your building safety knowledge, record-keeping rigour, stakeholder communication and how you prioritise and solve real-world compliance challenges We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Factory Manager Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary, annual bonus scheme and car allowance Location: Greencore Spalding Meals, West Marsh Road, PE11 2BB Ways of Working: Site based Hours of work: Sunday to Thursday Nights : 22:00pm-06:00am with flexibility Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Spalding is a vibrant hub where over 1,470 colleagues bring handcrafted sandwich wraps, salads, dips, soups, sauces, and mayonnaise to life across three manufacturing facilities and a distribution centre. What you'll be doing In this integral role as Factory Manager, you will be an experienced manufacturing leader contributing to the operational strategy of a fast-paced chilled food manufacturing business, with full accountability for operational KPIs. You'll focus on sustainable operational delivery and continuous improvement, using the Greencore Operating System to drive optimal factory performance. Working as part of the wider site leadership team, you'll deliver challenging results across a balanced KPI scorecard while leading people, maintaining food safety standards, and ensuring optimal factory efficiency. As a key site leader, you'll consistently meet customer expectations across efficiency, quality, food safety, and service, while collaborating with stakeholders to resolve issues and identify improvement opportunities. Role Accountabilities • Ensure a safe working environment, deploying H&S strategy, chairing safety meetings, and communicating outcomes • Lead quality, food safety, hygiene, and housekeeping standards, including audit verification and improvement actions • Work cross-functionally on quality plans and capital justifications • Translate manufacturing strategy into clear, actionable operational plans • Set manning requirements, recruit talent, and oversee training, development, and performance management • Use KPIs to drive improvement plans and cascade performance metrics across teams • Review manufacturing plans and schedules to optimise resources and efficiency • Support NPD feasibility and ensure successful, well-communicated product launches • Maintain effective communication, engagement, and two-way dialogue across the site • Role model values, foster positive employee relations, and support union partnerships • Identify and deliver continuous improvement opportunities and support capital investment plans • Ensure full deployment and coaching of the Greencore Operating System • Lead Top Loss and Kaizen performance activity What we're looking for • A credible, people-focused manufacturing leader who drives performance through clear planning and data-led decisions • Strong knowledge of production, commercial, and technical operations within a fast-paced manufacturing environment • Proven ability to improve efficiency, reduce downtime, and deliver continuous improvement • Confidence managing health & safety, environmental, food safety, and hygiene standards • Experience leading cross-functional teams and influencing stakeholders at all levels • Calm, resilient leadership style with the ability to perform under pressure • Strong communication skills, with the ability to engage, motivate, and align teams • A values-led leader who fosters positive culture and high standards across the factory We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Car Allowance Annual Bonus Scheme Holidays Competitive matched pension contribution Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career. Greencore and its recruitment partners never charge candidates any fees at any stage of the hiring process. Any request for payment relating to a job opportunity should be considered fraudulent.
Aug 08, 2026
Full time
Factory Manager Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary, annual bonus scheme and car allowance Location: Greencore Spalding Meals, West Marsh Road, PE11 2BB Ways of Working: Site based Hours of work: Sunday to Thursday Nights : 22:00pm-06:00am with flexibility Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Spalding is a vibrant hub where over 1,470 colleagues bring handcrafted sandwich wraps, salads, dips, soups, sauces, and mayonnaise to life across three manufacturing facilities and a distribution centre. What you'll be doing In this integral role as Factory Manager, you will be an experienced manufacturing leader contributing to the operational strategy of a fast-paced chilled food manufacturing business, with full accountability for operational KPIs. You'll focus on sustainable operational delivery and continuous improvement, using the Greencore Operating System to drive optimal factory performance. Working as part of the wider site leadership team, you'll deliver challenging results across a balanced KPI scorecard while leading people, maintaining food safety standards, and ensuring optimal factory efficiency. As a key site leader, you'll consistently meet customer expectations across efficiency, quality, food safety, and service, while collaborating with stakeholders to resolve issues and identify improvement opportunities. Role Accountabilities • Ensure a safe working environment, deploying H&S strategy, chairing safety meetings, and communicating outcomes • Lead quality, food safety, hygiene, and housekeeping standards, including audit verification and improvement actions • Work cross-functionally on quality plans and capital justifications • Translate manufacturing strategy into clear, actionable operational plans • Set manning requirements, recruit talent, and oversee training, development, and performance management • Use KPIs to drive improvement plans and cascade performance metrics across teams • Review manufacturing plans and schedules to optimise resources and efficiency • Support NPD feasibility and ensure successful, well-communicated product launches • Maintain effective communication, engagement, and two-way dialogue across the site • Role model values, foster positive employee relations, and support union partnerships • Identify and deliver continuous improvement opportunities and support capital investment plans • Ensure full deployment and coaching of the Greencore Operating System • Lead Top Loss and Kaizen performance activity What we're looking for • A credible, people-focused manufacturing leader who drives performance through clear planning and data-led decisions • Strong knowledge of production, commercial, and technical operations within a fast-paced manufacturing environment • Proven ability to improve efficiency, reduce downtime, and deliver continuous improvement • Confidence managing health & safety, environmental, food safety, and hygiene standards • Experience leading cross-functional teams and influencing stakeholders at all levels • Calm, resilient leadership style with the ability to perform under pressure • Strong communication skills, with the ability to engage, motivate, and align teams • A values-led leader who fosters positive culture and high standards across the factory We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Car Allowance Annual Bonus Scheme Holidays Competitive matched pension contribution Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career. Greencore and its recruitment partners never charge candidates any fees at any stage of the hiring process. Any request for payment relating to a job opportunity should be considered fraudulent.
BUSINESS DEVELOPMENT MANAGER / SALES EXECUTIVENORTHUMBERLAND Up to £45,000 Basic + Uncapped Commission + Excellent Benefits + Career Progression Love opening doors, winning conversations and turning prospects into real sales opportunities? This is a brilliant opportunity to join a long-established, award-winning business with serious momentum. For over 40 years, they've delivered high-impact print, marketing and point-of-sale solutions for some of the UK's biggest retail brands, and now they're looking for a Lead Generation Executive / Sales Executive to help fuel their next phase of growth. If you're driven, commercially sharp and motivated by uncapped earning potential, this role gives you the platform to make an impact fast. You'll be trusted to uncover new opportunities, build relationships with decision makers and develop your career in a business that genuinely invests in its people. Key Responsibilities Proactively identify and engage prospective clients across a variety of sectors Generate high-quality sales opportunities through outbound calls, email campaigns and LinkedIn networking Build relationships with key decision makers and understand their marketing, print and retail display requirements Qualify opportunities and meetings Manage and develop a healthy sales pipeline using the CRM system Follow up marketing campaigns and inbound enquiries Research new markets, target accounts and commercial opportunities Work closely with internal creative, production and account management teams Achieve individual KPIs and contribute towards wider business growth About You You'll be confident, curious and resilient, someone who enjoys the chase, knows how to build rapport and is motivated by results. Previous experience within Lead Generation, Business Development, Sales Executive or Internal Sales Confident making outbound calls and engaging senior decision makers Excellent communication and relationship-building skills Self-motivated with a proactive approach to generating opportunities Comfortable working towards sales targets and KPIs Strong organisational skills and attention to detail Experience using a CRM system would be advantageous An interest in print, marketing, creative services or retail solutions would be beneficial, although full product training will be provided What's In It for You? Competitive basic salary of up to £45,000 Uncapped commission scheme Ongoing training and professional development Genuine career progression into Business Development or Account Management Supportive and collaborative working environment Modern office facilities Company pension Holiday allowance plus Bank Holidays Opportunity to work with well-known national retail brands Be part of an innovative and growing business with an excellent industry reputation Ready to turn conversations into commission and build a career with a business that's going places? Apply today. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Aug 08, 2026
Full time
BUSINESS DEVELOPMENT MANAGER / SALES EXECUTIVENORTHUMBERLAND Up to £45,000 Basic + Uncapped Commission + Excellent Benefits + Career Progression Love opening doors, winning conversations and turning prospects into real sales opportunities? This is a brilliant opportunity to join a long-established, award-winning business with serious momentum. For over 40 years, they've delivered high-impact print, marketing and point-of-sale solutions for some of the UK's biggest retail brands, and now they're looking for a Lead Generation Executive / Sales Executive to help fuel their next phase of growth. If you're driven, commercially sharp and motivated by uncapped earning potential, this role gives you the platform to make an impact fast. You'll be trusted to uncover new opportunities, build relationships with decision makers and develop your career in a business that genuinely invests in its people. Key Responsibilities Proactively identify and engage prospective clients across a variety of sectors Generate high-quality sales opportunities through outbound calls, email campaigns and LinkedIn networking Build relationships with key decision makers and understand their marketing, print and retail display requirements Qualify opportunities and meetings Manage and develop a healthy sales pipeline using the CRM system Follow up marketing campaigns and inbound enquiries Research new markets, target accounts and commercial opportunities Work closely with internal creative, production and account management teams Achieve individual KPIs and contribute towards wider business growth About You You'll be confident, curious and resilient, someone who enjoys the chase, knows how to build rapport and is motivated by results. Previous experience within Lead Generation, Business Development, Sales Executive or Internal Sales Confident making outbound calls and engaging senior decision makers Excellent communication and relationship-building skills Self-motivated with a proactive approach to generating opportunities Comfortable working towards sales targets and KPIs Strong organisational skills and attention to detail Experience using a CRM system would be advantageous An interest in print, marketing, creative services or retail solutions would be beneficial, although full product training will be provided What's In It for You? Competitive basic salary of up to £45,000 Uncapped commission scheme Ongoing training and professional development Genuine career progression into Business Development or Account Management Supportive and collaborative working environment Modern office facilities Company pension Holiday allowance plus Bank Holidays Opportunity to work with well-known national retail brands Be part of an innovative and growing business with an excellent industry reputation Ready to turn conversations into commission and build a career with a business that's going places? Apply today. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Job Description - Maintenance Administration Coordinator Job Title: Maintenance Administration Coordinator Department: Estates / Facilities Management Reports To: Estates Maintenance Manager (or equivalent) Role Purpose To provide comprehensive administrative support to the Estates Maintenance team, ensuring robust, auditable systems and processes are maintained to support operational compliance and se click apply for full job details
Aug 08, 2026
Seasonal
Job Description - Maintenance Administration Coordinator Job Title: Maintenance Administration Coordinator Department: Estates / Facilities Management Reports To: Estates Maintenance Manager (or equivalent) Role Purpose To provide comprehensive administrative support to the Estates Maintenance team, ensuring robust, auditable systems and processes are maintained to support operational compliance and se click apply for full job details
National Account Manager - Food Manufacturing 60,000 - 70,000 + Bonus + Medical + Company Pension Days Holiday Wrexham Are you looking for an opportunity to take ownership of relationships with major grocery customers and play a direct role in driving growth at one of the UK's leading food manufacturers? This leading Food Manufacturer specialises in ready meal solutions for big supermarkets & foodservice providers, having over 100 years of history and a strong footprint both globally and in the UK. They operate several modern production facilities and have benefited from significant investment recently. In this role you will be responsible for managing and developing key retail customer relationships, acting as the primary commercial contact while ensuring business alignment with customer requirements. Working closely with teams across Operations, NPD, Supply Chain and Technical, you'll create profitable growth, strengthen customer partnerships and deliver against commercial targets The ideal candidate will have demonstrable Account Management experience within the Food Manufacturing sector and a proven ability to build strong customer relationships. They will be commercially astute, highly organised and comfortable leading negotiations, managing business plans and delivering growth within retail accounts. This is a fantastic opportunity for someone looking to join a well-invested manufacturer where they can take ownership of a strategically important account and have a genuine influence on commercial performance, customer growth and long-term business success. Day-to-day of the role: Managing a key retail customer relationship and acting as the primary point of contact for the account Building and delivering customer business plans to achieve volume, revenue and profitability targets Working cross-functionally to ensure customer requirements are understood and successfully delivered across the business Leading commercial discussions, pricing activities and negotiations with customers Supporting tenders, commercial submissions and new product opportunities Monitoring account performance, identifying opportunities and driving continuous improvement initiatives Producing forecasts, analysing commercial performance and reporting on key account activity The ideal person will have: Experience in a National Account Manager, Account Manager or similar customer-facing commercial role within Food Manufacturing A proven track record of managing relationships with UK grocery retailers Experience delivering customer business plans and driving commercial growth Strong negotiation skills and experience managing pricing conversations Excellent relationship-building and stakeholder management abilities Strong analytical skills & the ability convert data into commercial insights If you are interested in this position, click apply or contact Stuart Goble at Reed. NAM, Account Manager, National Account Manager, Key Account Manager, Business Development, BDM, Sales, Food Manufacturing, FMCG, Food, Drink, Drinks, Beverages, Retail, Retailers, B2B, Off Trade, Off-Trade, Category, Dairy, Bakery, Meals, Ambient, Snacks, Fresh, Chilled, Frozen, Meats, Chester, Cheshire, Deeside, Ellesmere, Wirral, Wrexham, North Wales, Flint
Aug 08, 2026
Full time
National Account Manager - Food Manufacturing 60,000 - 70,000 + Bonus + Medical + Company Pension Days Holiday Wrexham Are you looking for an opportunity to take ownership of relationships with major grocery customers and play a direct role in driving growth at one of the UK's leading food manufacturers? This leading Food Manufacturer specialises in ready meal solutions for big supermarkets & foodservice providers, having over 100 years of history and a strong footprint both globally and in the UK. They operate several modern production facilities and have benefited from significant investment recently. In this role you will be responsible for managing and developing key retail customer relationships, acting as the primary commercial contact while ensuring business alignment with customer requirements. Working closely with teams across Operations, NPD, Supply Chain and Technical, you'll create profitable growth, strengthen customer partnerships and deliver against commercial targets The ideal candidate will have demonstrable Account Management experience within the Food Manufacturing sector and a proven ability to build strong customer relationships. They will be commercially astute, highly organised and comfortable leading negotiations, managing business plans and delivering growth within retail accounts. This is a fantastic opportunity for someone looking to join a well-invested manufacturer where they can take ownership of a strategically important account and have a genuine influence on commercial performance, customer growth and long-term business success. Day-to-day of the role: Managing a key retail customer relationship and acting as the primary point of contact for the account Building and delivering customer business plans to achieve volume, revenue and profitability targets Working cross-functionally to ensure customer requirements are understood and successfully delivered across the business Leading commercial discussions, pricing activities and negotiations with customers Supporting tenders, commercial submissions and new product opportunities Monitoring account performance, identifying opportunities and driving continuous improvement initiatives Producing forecasts, analysing commercial performance and reporting on key account activity The ideal person will have: Experience in a National Account Manager, Account Manager or similar customer-facing commercial role within Food Manufacturing A proven track record of managing relationships with UK grocery retailers Experience delivering customer business plans and driving commercial growth Strong negotiation skills and experience managing pricing conversations Excellent relationship-building and stakeholder management abilities Strong analytical skills & the ability convert data into commercial insights If you are interested in this position, click apply or contact Stuart Goble at Reed. NAM, Account Manager, National Account Manager, Key Account Manager, Business Development, BDM, Sales, Food Manufacturing, FMCG, Food, Drink, Drinks, Beverages, Retail, Retailers, B2B, Off Trade, Off-Trade, Category, Dairy, Bakery, Meals, Ambient, Snacks, Fresh, Chilled, Frozen, Meats, Chester, Cheshire, Deeside, Ellesmere, Wirral, Wrexham, North Wales, Flint
Assistant Facilities Manager / Building Manager Greenwich SE10, London Permanent Full-Time On-Site Join us and help create an exceptional residential experience We're looking for a proactive and customer-focused Assistant Facilities Manager to support the day-to-day operations of the prestigious Greenwich Estate . This is an exciting opportunity for someone with experience in residential property, Build to Rent (BTR), Private Rented Sector (PRS), or facilities management who enjoys working in a fast-paced, customer-facing environment. You'll play a vital role in ensuring residents receive outstanding service while helping to maintain a safe, compliant, and well-managed estate. Working closely with the Facilities Manager, you'll be at the heart of estate operations, coordinating contractors, managing resident communications, supporting compliance activities, and helping deliver a first-class living environment. What you'll be doing Resident & Customer Experience Act as the first point of contact for residents, leaseholders, visitors, and stakeholders. Manage enquiries received via email, telephone, and the on-site office. Resolve routine issues and escalate complex matters where appropriate. Coordinate and issue resident communications relating to planned works and service updates. Deliver exceptional customer service and build positive resident relationships. Contractor & Supplier Management Coordinate approved contractors and suppliers working across the estate. Ensure contractors comply with health and safety requirements, permits to work, and safe systems of work. Manage access arrangements, keys, RAMS, and attendance schedules. Monitor performance and ensure works are completed safely, on time, and to the required standard. Support supplier reviews, KPI monitoring, and performance meetings. Estate Operations & Compliance Assist with the management of reactive and planned maintenance activities. Conduct regular estate inspections, identifying and resolving health and safety concerns. Support incident reporting, audits, and compliance activities. Help maintain safe, accessible, and welcoming communal areas. Manage estate key systems, parking arrangements, and operational administration. Financial & Administrative Support Raise and manage purchase orders and support invoice processing. Obtain quotations and ensure value for money from suppliers. Maintain accurate records, reports, and compliance documentation. Support service delivery reporting, KPIs, and internal audits. What we're looking for Essential Experience within residential property, PRS, BTR, estate management, or facilities management. Knowledge of the Building Safety Act 2022. Excellent customer service and stakeholder management skills. Experience working with contractors and suppliers. Strong organisational skills with the ability to manage multiple priorities. Excellent written and verbal communication skills. Good IT skills, including Microsoft Office, particularly Excel. Desirable Property or Facilities Management qualifications or experience. Knowledge of Health & Safety legislation and best practice. IOSH, NEBOSH, or equivalent Health & Safety qualification. Experience using CAFM, helpdesk, or incident reporting systems. Understanding of KPIs, SLAs, and service charge environments. Personal qualities We're looking for someone who is professional, approachable, and customer-focused. Organised and highly detail-oriented. Proactive and solution-focused. Calm under pressure and capable of making sound decisions. A strong team player who can also work independently. Flexible and adaptable in a dynamic environment.
Aug 08, 2026
Seasonal
Assistant Facilities Manager / Building Manager Greenwich SE10, London Permanent Full-Time On-Site Join us and help create an exceptional residential experience We're looking for a proactive and customer-focused Assistant Facilities Manager to support the day-to-day operations of the prestigious Greenwich Estate . This is an exciting opportunity for someone with experience in residential property, Build to Rent (BTR), Private Rented Sector (PRS), or facilities management who enjoys working in a fast-paced, customer-facing environment. You'll play a vital role in ensuring residents receive outstanding service while helping to maintain a safe, compliant, and well-managed estate. Working closely with the Facilities Manager, you'll be at the heart of estate operations, coordinating contractors, managing resident communications, supporting compliance activities, and helping deliver a first-class living environment. What you'll be doing Resident & Customer Experience Act as the first point of contact for residents, leaseholders, visitors, and stakeholders. Manage enquiries received via email, telephone, and the on-site office. Resolve routine issues and escalate complex matters where appropriate. Coordinate and issue resident communications relating to planned works and service updates. Deliver exceptional customer service and build positive resident relationships. Contractor & Supplier Management Coordinate approved contractors and suppliers working across the estate. Ensure contractors comply with health and safety requirements, permits to work, and safe systems of work. Manage access arrangements, keys, RAMS, and attendance schedules. Monitor performance and ensure works are completed safely, on time, and to the required standard. Support supplier reviews, KPI monitoring, and performance meetings. Estate Operations & Compliance Assist with the management of reactive and planned maintenance activities. Conduct regular estate inspections, identifying and resolving health and safety concerns. Support incident reporting, audits, and compliance activities. Help maintain safe, accessible, and welcoming communal areas. Manage estate key systems, parking arrangements, and operational administration. Financial & Administrative Support Raise and manage purchase orders and support invoice processing. Obtain quotations and ensure value for money from suppliers. Maintain accurate records, reports, and compliance documentation. Support service delivery reporting, KPIs, and internal audits. What we're looking for Essential Experience within residential property, PRS, BTR, estate management, or facilities management. Knowledge of the Building Safety Act 2022. Excellent customer service and stakeholder management skills. Experience working with contractors and suppliers. Strong organisational skills with the ability to manage multiple priorities. Excellent written and verbal communication skills. Good IT skills, including Microsoft Office, particularly Excel. Desirable Property or Facilities Management qualifications or experience. Knowledge of Health & Safety legislation and best practice. IOSH, NEBOSH, or equivalent Health & Safety qualification. Experience using CAFM, helpdesk, or incident reporting systems. Understanding of KPIs, SLAs, and service charge environments. Personal qualities We're looking for someone who is professional, approachable, and customer-focused. Organised and highly detail-oriented. Proactive and solution-focused. Calm under pressure and capable of making sound decisions. A strong team player who can also work independently. Flexible and adaptable in a dynamic environment.
Role : Caretaker Location : Harrow (Various Housing Estates across the Borough - dependent on Line Manager) Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - 4 months initially, with potential to extend Hours : 40 hours per week, Monday to Friday Work Style : Field-based, working across housing estates throughout the London Borough of Harrow Hourly Rate: 16.71 per hour PAYE Please note: A valid UK driving licence are required for this role. Pertemps Recruitment Partnership is recruiting for an experienced Caretaker to join the Housing Resident Services Team at the London Borough of Harrow. This is an excellent opportunity to contribute to the delivery of a high-quality, customer-focused estate service, ensuring communal housing areas are clean, safe and well maintained for residents. Working as part of the Estate Services team, you will play a key role in maintaining the Council's housing estates, providing an efficient and reliable caretaking service that enhances the living environment for tenants, leaseholders and residents. Key Duties: Ensure all communal internal and external areas of housing buildings and estates are clean, tidy and safe. Carry out routine cleaning of communal areas, including stairwells, corridors, entrances and shared facilities. Inspect communal lighting, replace light bulbs where appropriate and adjust time clocks when required. Check the operation of communal door entry systems and report faults promptly. Help maintain a safe environment by identifying and reporting health and safety hazards or maintenance issues. Assist with the preparation and checking of community centres, including setting out tables and chairs and checking heating, hot water and fire safety equipment. Work flexibly across the borough and support colleagues to ensure the continued delivery of high-quality estate services. Candidate Profile: Experience working within estate services, housing, cleaning, grounds maintenance or a similar environment. Knowledge of cleaning techniques and safe working practices. General handyperson skills with an understanding of basic repair and maintenance issues. Practical experience of building cleaning and grounds maintenance. Ability to work independently and use initiative to manage workloads effectively. Excellent customer service skills with experience dealing with members of the public in a courteous and professional manner. Manual dexterity and the ability to undertake the physical duties associated with the role. Basic literacy and numeracy skills. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Aug 08, 2026
Seasonal
Role : Caretaker Location : Harrow (Various Housing Estates across the Borough - dependent on Line Manager) Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - 4 months initially, with potential to extend Hours : 40 hours per week, Monday to Friday Work Style : Field-based, working across housing estates throughout the London Borough of Harrow Hourly Rate: 16.71 per hour PAYE Please note: A valid UK driving licence are required for this role. Pertemps Recruitment Partnership is recruiting for an experienced Caretaker to join the Housing Resident Services Team at the London Borough of Harrow. This is an excellent opportunity to contribute to the delivery of a high-quality, customer-focused estate service, ensuring communal housing areas are clean, safe and well maintained for residents. Working as part of the Estate Services team, you will play a key role in maintaining the Council's housing estates, providing an efficient and reliable caretaking service that enhances the living environment for tenants, leaseholders and residents. Key Duties: Ensure all communal internal and external areas of housing buildings and estates are clean, tidy and safe. Carry out routine cleaning of communal areas, including stairwells, corridors, entrances and shared facilities. Inspect communal lighting, replace light bulbs where appropriate and adjust time clocks when required. Check the operation of communal door entry systems and report faults promptly. Help maintain a safe environment by identifying and reporting health and safety hazards or maintenance issues. Assist with the preparation and checking of community centres, including setting out tables and chairs and checking heating, hot water and fire safety equipment. Work flexibly across the borough and support colleagues to ensure the continued delivery of high-quality estate services. Candidate Profile: Experience working within estate services, housing, cleaning, grounds maintenance or a similar environment. Knowledge of cleaning techniques and safe working practices. General handyperson skills with an understanding of basic repair and maintenance issues. Practical experience of building cleaning and grounds maintenance. Ability to work independently and use initiative to manage workloads effectively. Excellent customer service skills with experience dealing with members of the public in a courteous and professional manner. Manual dexterity and the ability to undertake the physical duties associated with the role. Basic literacy and numeracy skills. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Kennington School is a new SEN school for children on the autism spectrum, opening September 2026. Reporting to the Facilities Manager the Estates Horticulture and Grounds Technician Is responsible for grounds maintenance and related activities to ensure that the Kennington school site is maintained to an excellent standard and to provide a professional impression to all visitors, parents, student click apply for full job details
Aug 08, 2026
Full time
Kennington School is a new SEN school for children on the autism spectrum, opening September 2026. Reporting to the Facilities Manager the Estates Horticulture and Grounds Technician Is responsible for grounds maintenance and related activities to ensure that the Kennington school site is maintained to an excellent standard and to provide a professional impression to all visitors, parents, student click apply for full job details
Our client is a UK market leader within Leisure Management Operations. We have an amazing opportunity to join their operation as a Contract Sales Manager to oversee Sales performance at 4 leading sites based in Bristol. With millions invested in the last couple of years at our clients sites they are privileged to have a stock of amazing new look and feel sites. The contract has 4 gyms and 4 pools, over 10,500 fitness members, with a blend of unique historic and modern contemporary facilities. We are looking for a candidate who will push our memberships sales to a new level, with a balance of volume and quality, high yield memberships, in our clients new gyms. The right person will be an inspiring leader in membership sales who is forward thinking, target driven and have a real appetite for success!
Aug 08, 2026
Full time
Our client is a UK market leader within Leisure Management Operations. We have an amazing opportunity to join their operation as a Contract Sales Manager to oversee Sales performance at 4 leading sites based in Bristol. With millions invested in the last couple of years at our clients sites they are privileged to have a stock of amazing new look and feel sites. The contract has 4 gyms and 4 pools, over 10,500 fitness members, with a blend of unique historic and modern contemporary facilities. We are looking for a candidate who will push our memberships sales to a new level, with a balance of volume and quality, high yield memberships, in our clients new gyms. The right person will be an inspiring leader in membership sales who is forward thinking, target driven and have a real appetite for success!
Service Manager (Hard FM) Dorset £40,000 - £44,000 Permanent Full Time The Role An opportunity has arisen for an experienced Hard FM Service Manager to join a leading facilities management provider supporting a large and complex operational estate. Acting as the primary interface between the client, operational stakeholders and maintenance teams, you will take ownership of the delivery of Hard click apply for full job details
Aug 08, 2026
Full time
Service Manager (Hard FM) Dorset £40,000 - £44,000 Permanent Full Time The Role An opportunity has arisen for an experienced Hard FM Service Manager to join a leading facilities management provider supporting a large and complex operational estate. Acting as the primary interface between the client, operational stakeholders and maintenance teams, you will take ownership of the delivery of Hard click apply for full job details
Vacancy Ref: EM0511 Industry: Renewables Role: Office Manager Location: Hastings Hours: Monday to Friday 7:30am - 5:30pm (no weekends) Overview: Our client, who are a well-established Renewables specialist, are looking to recruit an Office Manager to join their business in Hastings. We're seeking someone who is experienced in renewables, within the electrical wholesale industry and possesses good people skills. Package/benefits: Negotiable salary, dependant on experience Bonus scheme Company Car 23 days holidays + BH Healthcare (after probation) Pension scheme Free on-site parking No weekend hours Responsibilities: Oversee and support a team of approximately 5 office-based staff Act as the main point of contact for internal office queries Coordinate office resources, facilities, and supplier relationships to ensure a well-organised working environment Oversee the day-to-day operations of a busy office environment Monitor and improve administrative processes, implementing efficiencies where appropriate Ensure high standards of customer service and professionalism are maintained across all office functions Foster a positive, collaborative, and proactive office culture Skills/Experience: Experience of working within the Electrical Wholesale industry Renewables product knowledge Driving Licence People management skills Confident communicator with strong interpersonal skills Excellent organisational and multitasking abilities If you feel you have the relevant experience and would like to be considered for this opportunity, don't hesitate - apply today! All applications are dealt with in the strictest of confidence. Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website.
Aug 08, 2026
Full time
Vacancy Ref: EM0511 Industry: Renewables Role: Office Manager Location: Hastings Hours: Monday to Friday 7:30am - 5:30pm (no weekends) Overview: Our client, who are a well-established Renewables specialist, are looking to recruit an Office Manager to join their business in Hastings. We're seeking someone who is experienced in renewables, within the electrical wholesale industry and possesses good people skills. Package/benefits: Negotiable salary, dependant on experience Bonus scheme Company Car 23 days holidays + BH Healthcare (after probation) Pension scheme Free on-site parking No weekend hours Responsibilities: Oversee and support a team of approximately 5 office-based staff Act as the main point of contact for internal office queries Coordinate office resources, facilities, and supplier relationships to ensure a well-organised working environment Oversee the day-to-day operations of a busy office environment Monitor and improve administrative processes, implementing efficiencies where appropriate Ensure high standards of customer service and professionalism are maintained across all office functions Foster a positive, collaborative, and proactive office culture Skills/Experience: Experience of working within the Electrical Wholesale industry Renewables product knowledge Driving Licence People management skills Confident communicator with strong interpersonal skills Excellent organisational and multitasking abilities If you feel you have the relevant experience and would like to be considered for this opportunity, don't hesitate - apply today! All applications are dealt with in the strictest of confidence. Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website.
My client is currently looking for an office manager to join them on a full time basis. (This is an onsite role Mon-Fri 9-5:30) The Office Manager is responsible for the efficient day-to-day operation of the office, ensuring that administrative processes run smoothly and effectively. This role provides essential support to management and employees by overseeing office administration, maintaining accurate records, coordinating staff-related processes, and managing key operational functions. The Office Manager plays a central role in ensuring the business remains organised, compliant, and well supported. Key Responsibilities Office Management Oversee the day-to-day running of the office and ensure a professional, efficient working environment. Manage office supplies, equipment, and facilities. Coordinate maintenance, repairs, and relationships with external suppliers and service providers. Develop and maintain effective office procedures and administrative systems. Employee Administration Maintain accurate employee records. Manage annual leave requests and holiday records. Record and monitor employee sickness and other absences. Prepare and maintain staff timesheets and attendance records. Assist with employee onboarding and offboarding administration. Financial Administration Manage company bank accounts and carry out routine banking administration. Monitor account activity and reconcile transactions where required. Process invoices, expenses, and payments in line with company procedures. Contracts and Documentation Prepare, issue, and maintain employee contracts and other company documentation. Ensure contracts and records are securely stored and kept up to date. Maintain confidentiality of all employee and company information. General Administration Handle incoming correspondence, telephone calls, and emails. Organise meetings, appointments, and company calendars. Prepare reports, letters, and other business documents. Maintain filing systems, both electronic and paper-based. Support senior management with administrative tasks and projects. Ensure compliance with company policies and relevant legislation. Compliance and Record Keeping Maintain accurate administrative records. Assist with compliance requirements relating to employment documentation and office operations. Ensure confidential information is handled in accordance with company policies and data protection requirements. Person Specification Essential Skills and Experience Previous experience in an Office Manager or senior administrative role. Excellent organisational and time management skills. Strong attention to detail and accuracy. Excellent written and verbal communication skills. Proficient in Microsoft Office (Word, Excel, Outlook) and office management systems. Experience managing employee records, holidays, sickness, and time sheets. Experience handling contracts and confidential documentation. Ability to prioritise workload and work independently. Professional, trustworthy, and discreet when handling sensitive information. Please send your CV to the relevant email address to find out more
Aug 08, 2026
Full time
My client is currently looking for an office manager to join them on a full time basis. (This is an onsite role Mon-Fri 9-5:30) The Office Manager is responsible for the efficient day-to-day operation of the office, ensuring that administrative processes run smoothly and effectively. This role provides essential support to management and employees by overseeing office administration, maintaining accurate records, coordinating staff-related processes, and managing key operational functions. The Office Manager plays a central role in ensuring the business remains organised, compliant, and well supported. Key Responsibilities Office Management Oversee the day-to-day running of the office and ensure a professional, efficient working environment. Manage office supplies, equipment, and facilities. Coordinate maintenance, repairs, and relationships with external suppliers and service providers. Develop and maintain effective office procedures and administrative systems. Employee Administration Maintain accurate employee records. Manage annual leave requests and holiday records. Record and monitor employee sickness and other absences. Prepare and maintain staff timesheets and attendance records. Assist with employee onboarding and offboarding administration. Financial Administration Manage company bank accounts and carry out routine banking administration. Monitor account activity and reconcile transactions where required. Process invoices, expenses, and payments in line with company procedures. Contracts and Documentation Prepare, issue, and maintain employee contracts and other company documentation. Ensure contracts and records are securely stored and kept up to date. Maintain confidentiality of all employee and company information. General Administration Handle incoming correspondence, telephone calls, and emails. Organise meetings, appointments, and company calendars. Prepare reports, letters, and other business documents. Maintain filing systems, both electronic and paper-based. Support senior management with administrative tasks and projects. Ensure compliance with company policies and relevant legislation. Compliance and Record Keeping Maintain accurate administrative records. Assist with compliance requirements relating to employment documentation and office operations. Ensure confidential information is handled in accordance with company policies and data protection requirements. Person Specification Essential Skills and Experience Previous experience in an Office Manager or senior administrative role. Excellent organisational and time management skills. Strong attention to detail and accuracy. Excellent written and verbal communication skills. Proficient in Microsoft Office (Word, Excel, Outlook) and office management systems. Experience managing employee records, holidays, sickness, and time sheets. Experience handling contracts and confidential documentation. Ability to prioritise workload and work independently. Professional, trustworthy, and discreet when handling sensitive information. Please send your CV to the relevant email address to find out more
Technical Services Manager (Mechanical) Location: Surrey Salary: Competitive + Benefits Job Type: Full Time, Permanent The Opportunity We are seeking an experienced Technical Services Manager to lead the delivery of mechanical engineering and maintenance services within a complex and critical facilities environment in Surrey. This is an excellent opportunity for a mechanically biased engineering professional to oversee operations and maintenance activities, ensuring the safe, compliant, and efficient performance of critical plant and infrastructure. The successful candidate will lead engineering teams, manage specialist contractors, and drive continuous improvement across all aspects of service delivery. Key Responsibilities Lead the delivery of technical and mechanical services, ensuring operational excellence and high levels of customer satisfaction. Act as the primary escalation point for technical and operational issues, ensuring timely and effective resolution. Drive continuous improvement through the implementation of best practice maintenance standards and operational procedures. Manage and supervise the Operations & Maintenance team, including workload allocation, training, development, and performance management. Ensure planned preventative maintenance (PPM) and reactive maintenance activities are completed in accordance with agreed schedules. Oversee Appointed Person duties and Safe Systems of Work (SSoW) across all maintenance activities. Maintain accurate and accessible engineering documentation, including drawings, O&M manuals, SOPs, MOPs, EOPs, and statutory records. Coordinate specialist contractors and vendors, ensuring all works are delivered safely, efficiently, and in compliance with site requirements. Support project delivery, contractor procurement, technical evaluations, and lifecycle planning activities. Ensure compliance with all health, safety, environmental, statutory, and client-specific requirements. Monitor KPIs, service performance, and maintenance compliance, providing regular operational reports. Support critical maintenance activities, plant shutdowns, isolations, and permit-to-work processes. Participate in emergency response activities and provide out-of-hours support when required. About You To be successful in this role, you will be a mechanically focused engineering leader with extensive experience managing maintenance operations within a critical or highly regulated environment. Essential Skills & Experience Minimum five years' experience in technical services, estates, facilities management, or building services environments. Proven experience managing engineering and maintenance teams. Recognised mechanical apprenticeship with HNC/HND, City & Guilds, NVQ Level 3 or equivalent qualification in Mechanical Engineering or Building Services. Strong knowledge of mechanical building systems, including ventilation, steam systems, pumps, pressurisation systems, water services, and effluent treatment plant operations. Experience managing critical engineering infrastructure within regulated environments. Strong understanding of Safe Systems of Work, permit-to-work systems, risk management, and high-risk maintenance activities. Experience managing subcontractors, service partners, and specialist vendors. Strong working knowledge of Computerised Maintenance Management Systems (CMMS) and work order management processes. Ability to interpret technical documentation, engineering drawings, procedures, and statutory guidance. Excellent leadership, communication, organisational, and problem-solving skills. Desirable Experience Experience within healthcare, pharmaceutical, manufacturing, laboratories, or other critical facilities environments. Knowledge of specialist clinical ventilation systems, decontamination facilities, clean environments, steam generation systems, and medical gases. Experience implementing engineering best practice within mission-critical environments. Working towards a Bachelor's or Master's degree in Mechanical Engineering or a related discipline. Willingness to undertake Authorised Engineer responsibilities for mechanical systems. What You'll Receive Competitive salary and comprehensive benefits package. Opportunity to work within a technically challenging and highly regulated environment. Ongoing professional development and training. Clear career progression opportunities. A supportive and collaborative working culture focused on safety, innovation, and operational excellence. Apply Now If you are a mechanically biased engineering professional looking to take the next step in your career and lead the delivery of critical maintenance services in Surrey, we'd love to hear from you. Apply today to join a forward-thinking organisation committed to engineering excellence, safety, and continuous improvement.
Aug 08, 2026
Full time
Technical Services Manager (Mechanical) Location: Surrey Salary: Competitive + Benefits Job Type: Full Time, Permanent The Opportunity We are seeking an experienced Technical Services Manager to lead the delivery of mechanical engineering and maintenance services within a complex and critical facilities environment in Surrey. This is an excellent opportunity for a mechanically biased engineering professional to oversee operations and maintenance activities, ensuring the safe, compliant, and efficient performance of critical plant and infrastructure. The successful candidate will lead engineering teams, manage specialist contractors, and drive continuous improvement across all aspects of service delivery. Key Responsibilities Lead the delivery of technical and mechanical services, ensuring operational excellence and high levels of customer satisfaction. Act as the primary escalation point for technical and operational issues, ensuring timely and effective resolution. Drive continuous improvement through the implementation of best practice maintenance standards and operational procedures. Manage and supervise the Operations & Maintenance team, including workload allocation, training, development, and performance management. Ensure planned preventative maintenance (PPM) and reactive maintenance activities are completed in accordance with agreed schedules. Oversee Appointed Person duties and Safe Systems of Work (SSoW) across all maintenance activities. Maintain accurate and accessible engineering documentation, including drawings, O&M manuals, SOPs, MOPs, EOPs, and statutory records. Coordinate specialist contractors and vendors, ensuring all works are delivered safely, efficiently, and in compliance with site requirements. Support project delivery, contractor procurement, technical evaluations, and lifecycle planning activities. Ensure compliance with all health, safety, environmental, statutory, and client-specific requirements. Monitor KPIs, service performance, and maintenance compliance, providing regular operational reports. Support critical maintenance activities, plant shutdowns, isolations, and permit-to-work processes. Participate in emergency response activities and provide out-of-hours support when required. About You To be successful in this role, you will be a mechanically focused engineering leader with extensive experience managing maintenance operations within a critical or highly regulated environment. Essential Skills & Experience Minimum five years' experience in technical services, estates, facilities management, or building services environments. Proven experience managing engineering and maintenance teams. Recognised mechanical apprenticeship with HNC/HND, City & Guilds, NVQ Level 3 or equivalent qualification in Mechanical Engineering or Building Services. Strong knowledge of mechanical building systems, including ventilation, steam systems, pumps, pressurisation systems, water services, and effluent treatment plant operations. Experience managing critical engineering infrastructure within regulated environments. Strong understanding of Safe Systems of Work, permit-to-work systems, risk management, and high-risk maintenance activities. Experience managing subcontractors, service partners, and specialist vendors. Strong working knowledge of Computerised Maintenance Management Systems (CMMS) and work order management processes. Ability to interpret technical documentation, engineering drawings, procedures, and statutory guidance. Excellent leadership, communication, organisational, and problem-solving skills. Desirable Experience Experience within healthcare, pharmaceutical, manufacturing, laboratories, or other critical facilities environments. Knowledge of specialist clinical ventilation systems, decontamination facilities, clean environments, steam generation systems, and medical gases. Experience implementing engineering best practice within mission-critical environments. Working towards a Bachelor's or Master's degree in Mechanical Engineering or a related discipline. Willingness to undertake Authorised Engineer responsibilities for mechanical systems. What You'll Receive Competitive salary and comprehensive benefits package. Opportunity to work within a technically challenging and highly regulated environment. Ongoing professional development and training. Clear career progression opportunities. A supportive and collaborative working culture focused on safety, innovation, and operational excellence. Apply Now If you are a mechanically biased engineering professional looking to take the next step in your career and lead the delivery of critical maintenance services in Surrey, we'd love to hear from you. Apply today to join a forward-thinking organisation committed to engineering excellence, safety, and continuous improvement.
Academic Excellence. Character for Life. Opportunities Without Limits. Location: Cumnor House Schools - Croydon and Purley (South London) Job Title: Facilities Manager Contract: Permanent - Full-Time Hours: 40 hours per week Salary: Up to 38,000 Per Annum Start Date: September 2026 About Cumnor House At Cumnor House, we combine outstanding academic achievement with a deep commitment to building confident, kind and resilient young people. Our distinctive approach to education enables every child to thrive in an environment designed specifically for the way they learn. Through our single-sex schools, boys and girls benefit from teaching tailored to their individual needs, helping them develop confidence, curiosity and a love of learning. Beyond the classroom, pupils come together across our two schools for a rich programme of co-educational opportunities, fostering collaboration, friendships and essential life skills. Sport and music are at the heart of school life, with exceptional coaching, inspiring performances and opportunities for every child to discover and develop their talents. Whether competing at the highest level, performing on stage or embracing a new challenge, our pupils are encouraged to strive for excellence while demonstrating teamwork, integrity and resilience. At Cumnor House, we don't just prepare children for senior school - we prepare them for life, equipping them with the academic foundations, strength of character and confidence to be their very best selves. Role Purpose A Facilities Manager holds overall responsibility for the management and maintenance of the school's premises and facilities, to ensure the smooth running of the Cumnor House Schools' operations. What you will be doing Key Responsibilities Lead all aspects of premises and facilities management across the school. Ensure compliance with health, safety, fire safety, and statutory regulations. Act as the school's Health & Safety Coordinator, maintaining policies, records, and compliance documentation. Support and prepare for internal and external audits, inspections, and compliance reviews. Oversee planned preventative maintenance, statutory inspections, and repair programmes. Manage site security, including key holder responsibilities and emergency procedures. Coordinate fire evacuation drills and lockdown procedures across the school. Conduct regular site inspections and implement improvements to maintain high standards. Manage contractors and suppliers, ensuring repairs, maintenance, and projects are delivered effectively. Lead and support site and medical room teams, providing guidance, performance management, and rota oversight. Oversee minor refurbishment, facilities improvement, and capital development projects. Support school events, lettings, and community use of facilities while identifying opportunities to maximise site utilisation. o What you'll bring Qualifications, Skills and Experience Essential A full UK driving licence and access to a vehicle are required, as the postholder will be required to travel between sites. Facilities Management qualification or relevant operational experience IOSH qualification and strong knowledge of health & safety compliance Experience managing maintenance, contractors, and statutory compliance Proven ability to lead, motivate, and manage teams effectively Strong organisational skills with the ability to prioritise competing demands Confident using Microsoft 365 and facilities management systems Excellent attention to detail and problem-solving skills Experience managing budgets and delivering value for money A proactive, hands-on approach and ability to work independently Flexibility to support occasional out-of-hours callouts and school events Desirable Experience within an educational setting First Aid qualification Practical maintenance skills Experience managing lettings or external events How to Apply Complete an application through our site before the closing date. Cumnor House School is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to enhanced DBS and safeguarding checks. Early applications are encouraged as we reserve the right to appoint prior to the closing date.
Aug 08, 2026
Full time
Academic Excellence. Character for Life. Opportunities Without Limits. Location: Cumnor House Schools - Croydon and Purley (South London) Job Title: Facilities Manager Contract: Permanent - Full-Time Hours: 40 hours per week Salary: Up to 38,000 Per Annum Start Date: September 2026 About Cumnor House At Cumnor House, we combine outstanding academic achievement with a deep commitment to building confident, kind and resilient young people. Our distinctive approach to education enables every child to thrive in an environment designed specifically for the way they learn. Through our single-sex schools, boys and girls benefit from teaching tailored to their individual needs, helping them develop confidence, curiosity and a love of learning. Beyond the classroom, pupils come together across our two schools for a rich programme of co-educational opportunities, fostering collaboration, friendships and essential life skills. Sport and music are at the heart of school life, with exceptional coaching, inspiring performances and opportunities for every child to discover and develop their talents. Whether competing at the highest level, performing on stage or embracing a new challenge, our pupils are encouraged to strive for excellence while demonstrating teamwork, integrity and resilience. At Cumnor House, we don't just prepare children for senior school - we prepare them for life, equipping them with the academic foundations, strength of character and confidence to be their very best selves. Role Purpose A Facilities Manager holds overall responsibility for the management and maintenance of the school's premises and facilities, to ensure the smooth running of the Cumnor House Schools' operations. What you will be doing Key Responsibilities Lead all aspects of premises and facilities management across the school. Ensure compliance with health, safety, fire safety, and statutory regulations. Act as the school's Health & Safety Coordinator, maintaining policies, records, and compliance documentation. Support and prepare for internal and external audits, inspections, and compliance reviews. Oversee planned preventative maintenance, statutory inspections, and repair programmes. Manage site security, including key holder responsibilities and emergency procedures. Coordinate fire evacuation drills and lockdown procedures across the school. Conduct regular site inspections and implement improvements to maintain high standards. Manage contractors and suppliers, ensuring repairs, maintenance, and projects are delivered effectively. Lead and support site and medical room teams, providing guidance, performance management, and rota oversight. Oversee minor refurbishment, facilities improvement, and capital development projects. Support school events, lettings, and community use of facilities while identifying opportunities to maximise site utilisation. o What you'll bring Qualifications, Skills and Experience Essential A full UK driving licence and access to a vehicle are required, as the postholder will be required to travel between sites. Facilities Management qualification or relevant operational experience IOSH qualification and strong knowledge of health & safety compliance Experience managing maintenance, contractors, and statutory compliance Proven ability to lead, motivate, and manage teams effectively Strong organisational skills with the ability to prioritise competing demands Confident using Microsoft 365 and facilities management systems Excellent attention to detail and problem-solving skills Experience managing budgets and delivering value for money A proactive, hands-on approach and ability to work independently Flexibility to support occasional out-of-hours callouts and school events Desirable Experience within an educational setting First Aid qualification Practical maintenance skills Experience managing lettings or external events How to Apply Complete an application through our site before the closing date. Cumnor House School is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to enhanced DBS and safeguarding checks. Early applications are encouraged as we reserve the right to appoint prior to the closing date.
Lancer Scott Holdings Ltd
Bristol, Gloucestershire
Why work for us? Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from £56 million in 2020 to £125 million in 2025. To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and lets talk. What will be my core responsibilities? To be the first point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system and managing queires and issues. This role will be based up at UWE Campus. Build strong relationships with external and internal clients, delivering an exceptional client experience. Be the first point of contact for clients and engineers that are contacting the Service Delivery Team by phone or email. Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals. Respond to enquires from our Clients, Account Managers and Engineers within set timescales. Ensure work orders are processed meeting client SLAs, KPIs and internal process. Maintain diary management and ensure that all tasks set by Team Leader and Head of Service Delivery are completed with the correct timeframe. Meet all client requirements set by Account Mangers & Head of Service Delivery. Manage and monitor the mailbox throughout the day highlighting emergency call outs for team members to action. Ensure all works are assigned to the correct LS Engineer/ Subcontractor via skill set and area and that each day is strategically planned, and all work is to be delivered & completed within the FSLA. Manage all works sent to a subcontractor, raising purchase orders at the correct mandate level. Obtaining weekly updates/ ETAs transferring all information to both Lancer Scott CAFM system and Client portal. What skills and experience do I need to be successful in this role? A customer-focused attitude and willingness to problem solve and help. Strong attention to detail. Happy and able to work at pace and be flexible to respond to customer needs. Excellent organisational skill with the ability to multitask, prioritise and meet deadlines. Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems. A professional communication style, both written and verbal. A collaborative approach to contribute to team success. We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.
Aug 08, 2026
Full time
Why work for us? Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from £56 million in 2020 to £125 million in 2025. To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and lets talk. What will be my core responsibilities? To be the first point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system and managing queires and issues. This role will be based up at UWE Campus. Build strong relationships with external and internal clients, delivering an exceptional client experience. Be the first point of contact for clients and engineers that are contacting the Service Delivery Team by phone or email. Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals. Respond to enquires from our Clients, Account Managers and Engineers within set timescales. Ensure work orders are processed meeting client SLAs, KPIs and internal process. Maintain diary management and ensure that all tasks set by Team Leader and Head of Service Delivery are completed with the correct timeframe. Meet all client requirements set by Account Mangers & Head of Service Delivery. Manage and monitor the mailbox throughout the day highlighting emergency call outs for team members to action. Ensure all works are assigned to the correct LS Engineer/ Subcontractor via skill set and area and that each day is strategically planned, and all work is to be delivered & completed within the FSLA. Manage all works sent to a subcontractor, raising purchase orders at the correct mandate level. Obtaining weekly updates/ ETAs transferring all information to both Lancer Scott CAFM system and Client portal. What skills and experience do I need to be successful in this role? A customer-focused attitude and willingness to problem solve and help. Strong attention to detail. Happy and able to work at pace and be flexible to respond to customer needs. Excellent organisational skill with the ability to multitask, prioritise and meet deadlines. Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems. A professional communication style, both written and verbal. A collaborative approach to contribute to team success. We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.
We are looking for an experienced Helpdesk Manager to lead and develop a busy customer support function within a fast-paced Facilities Management environment. This is an excellent opportunity for a motivated leader who thrives on delivering exceptional service, driving operational excellence, and developing high-performing teams. You will be responsible for overseeing Helpdesk operations, ensuring customer enquiries, service requests, and escalations are managed efficiently while maintaining compliance with service level agreements, contractual obligations, and business processes. As Helpdesk Manager, you will lead a team of Team Leaders, providing guidance, coaching, and support to ensure both operational performance and customer satisfaction remain at the highest standards. You will also play a key role in driving continuous improvement, implementing new processes, and enhancing service delivery across the business. Key Responsibilities Leadership & Team Development Lead, motivate, and develop a team of Team Leaders and their Helpdesk teams. Create a culture focused on customer service excellence, performance, accountability, and continuous improvement. Conduct regular performance reviews, one-to-ones, and coaching sessions. Support succession planning and identify development opportunities across the team. Promote employee engagement, wellbeing, and professional growth. Develop leadership capability through mentoring, training, and structured development plans. Operational Management Oversee the daily delivery of Helpdesk services, ensuring customer enquiries, incidents, requests, and escalations are handled effectively. Ensure service levels, KPIs, and contractual commitments are consistently achieved. Monitor productivity, quality, customer satisfaction, and team performance. Manage workforce planning and resource allocation to ensure adequate coverage at all times. Support recruitment activities and manage staffing requirements within budget. Drive operational efficiency while maintaining a high standard of customer service. Continuous Improvement & Governance Ensure operational procedures, policies, and processes are consistently followed. Review existing processes and identify opportunities to improve efficiency and service delivery. Monitor call quality, work order accuracy, job allocation performance, and system data integrity. Maintain robust controls around purchase orders, financial governance, and compliance procedures. Lead the implementation of new processes, systems, and service improvements. Utilise performance data, customer feedback, and trend analysis to identify and implement improvements. Take ownership of service failures and client escalations, conducting root cause analysis and implementing corrective actions. Stakeholder & Client Management Build strong working relationships with internal stakeholders and operational teams. Act as a key point of contact for service delivery matters. Support customer service reviews, audits, operational meetings, and performance reviews. Ensure operational delivery aligns with customer expectations and contractual requirements. Communicate effectively across all levels of the business to drive collaboration and performance. Out-of-Hours Service Management Manage relationships with external Out-of-Hours service providers. Monitor performance against agreed standards and service requirements. Implement improvement plans where performance falls below expectations. Reporting & Performance Management Produce and present operational performance reports. Monitor key customer service metrics, staffing levels, risks, and improvement activities. Escalate significant operational issues and service risks when required. Use management information to drive informed decision-making and service enhancement. About You To succeed in this role, you will have: Proven experience managing Helpdesk, Service Desk, Customer Service, or Operational Support teams within a Facilities Management environment. Strong leadership and people management skills with experience developing Team Leaders and operational teams. A customer-focused approach with a passion for delivering service excellence. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities, supported by a data-driven approach to decision-making. Experience managing KPIs, SLAs, performance metrics, and operational targets. The ability to manage multiple priorities within a fast-paced environment. Experience implementing process improvements and driving operational efficiency. Confidence leading teams through change and continuous improvement initiatives. What We're Looking For The ideal candidate will demonstrate: Strong ownership and accountability for results. High levels of professionalism and integrity. A proactive, solutions-focused mindset. The ability to motivate and inspire teams. Excellent collaboration and relationship-building skills. A commitment to continuous improvement and customer satisfaction. What's on Offer Competitive salary and benefits package Career progression and leadership development opportunities Supportive and collaborative working environment Opportunity to influence business performance and operational strategy Exposure to large-scale Facilities Management operations A role where you can make a genuine impact on service delivery and customer experience If you are an experienced Helpdesk leader looking for your next challenge, this is an excellent opportunity to join a growing organisation where your leadership, operational expertise, and passion for customer service will be highly valued. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Aug 08, 2026
Full time
We are looking for an experienced Helpdesk Manager to lead and develop a busy customer support function within a fast-paced Facilities Management environment. This is an excellent opportunity for a motivated leader who thrives on delivering exceptional service, driving operational excellence, and developing high-performing teams. You will be responsible for overseeing Helpdesk operations, ensuring customer enquiries, service requests, and escalations are managed efficiently while maintaining compliance with service level agreements, contractual obligations, and business processes. As Helpdesk Manager, you will lead a team of Team Leaders, providing guidance, coaching, and support to ensure both operational performance and customer satisfaction remain at the highest standards. You will also play a key role in driving continuous improvement, implementing new processes, and enhancing service delivery across the business. Key Responsibilities Leadership & Team Development Lead, motivate, and develop a team of Team Leaders and their Helpdesk teams. Create a culture focused on customer service excellence, performance, accountability, and continuous improvement. Conduct regular performance reviews, one-to-ones, and coaching sessions. Support succession planning and identify development opportunities across the team. Promote employee engagement, wellbeing, and professional growth. Develop leadership capability through mentoring, training, and structured development plans. Operational Management Oversee the daily delivery of Helpdesk services, ensuring customer enquiries, incidents, requests, and escalations are handled effectively. Ensure service levels, KPIs, and contractual commitments are consistently achieved. Monitor productivity, quality, customer satisfaction, and team performance. Manage workforce planning and resource allocation to ensure adequate coverage at all times. Support recruitment activities and manage staffing requirements within budget. Drive operational efficiency while maintaining a high standard of customer service. Continuous Improvement & Governance Ensure operational procedures, policies, and processes are consistently followed. Review existing processes and identify opportunities to improve efficiency and service delivery. Monitor call quality, work order accuracy, job allocation performance, and system data integrity. Maintain robust controls around purchase orders, financial governance, and compliance procedures. Lead the implementation of new processes, systems, and service improvements. Utilise performance data, customer feedback, and trend analysis to identify and implement improvements. Take ownership of service failures and client escalations, conducting root cause analysis and implementing corrective actions. Stakeholder & Client Management Build strong working relationships with internal stakeholders and operational teams. Act as a key point of contact for service delivery matters. Support customer service reviews, audits, operational meetings, and performance reviews. Ensure operational delivery aligns with customer expectations and contractual requirements. Communicate effectively across all levels of the business to drive collaboration and performance. Out-of-Hours Service Management Manage relationships with external Out-of-Hours service providers. Monitor performance against agreed standards and service requirements. Implement improvement plans where performance falls below expectations. Reporting & Performance Management Produce and present operational performance reports. Monitor key customer service metrics, staffing levels, risks, and improvement activities. Escalate significant operational issues and service risks when required. Use management information to drive informed decision-making and service enhancement. About You To succeed in this role, you will have: Proven experience managing Helpdesk, Service Desk, Customer Service, or Operational Support teams within a Facilities Management environment. Strong leadership and people management skills with experience developing Team Leaders and operational teams. A customer-focused approach with a passion for delivering service excellence. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities, supported by a data-driven approach to decision-making. Experience managing KPIs, SLAs, performance metrics, and operational targets. The ability to manage multiple priorities within a fast-paced environment. Experience implementing process improvements and driving operational efficiency. Confidence leading teams through change and continuous improvement initiatives. What We're Looking For The ideal candidate will demonstrate: Strong ownership and accountability for results. High levels of professionalism and integrity. A proactive, solutions-focused mindset. The ability to motivate and inspire teams. Excellent collaboration and relationship-building skills. A commitment to continuous improvement and customer satisfaction. What's on Offer Competitive salary and benefits package Career progression and leadership development opportunities Supportive and collaborative working environment Opportunity to influence business performance and operational strategy Exposure to large-scale Facilities Management operations A role where you can make a genuine impact on service delivery and customer experience If you are an experienced Helpdesk leader looking for your next challenge, this is an excellent opportunity to join a growing organisation where your leadership, operational expertise, and passion for customer service will be highly valued. RG Setsquare is acting as an Employment Agency in relation to this vacancy.