Are you an ambitious sales professional ready to take the next step in your career? Do you thrive in a fast-paced environment and want a role that offers real progression into a field-based position? If so, this could be the perfect opportunity for you. Brook Street Recruitment is currently recruiting on behalf of our client in Mallusk for a driven and motivated Sales Manager to join their growing team based in Mallusk. This is an exciting opportunity to start in a desk-based role, building strong foundations within the business, with a clear pathway to transition into a field-based position. The Role: Manage and develop new and existing customer relationships Proactively generate leads and identify new business opportunities Deliver excellent customer service and account management Work towards and exceed sales targets Collaborate with internal teams to ensure customer satisfaction Progress into a field-based sales role as you develop within the business Criteria: Previous experience in a sales or business development role Strong communication and negotiation skills Self-motivated, target-driven, and results-focused A desire to build a long-term career in sales Full driving licence (preferred for future field-based responsibilities) Benefits: Salary of 28,000 to 32,000 depending on experience Clear career progression into a field-based Sales Manager role Supportive and growing business environment Opportunity to make a real impact and grow with the company If you're looking for a role where you can develop, progress, and take ownership of your success, please send your to Colleen Farquharson CV via the apply link or you can call for a confidential chat Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Aug 09, 2026
Full time
Are you an ambitious sales professional ready to take the next step in your career? Do you thrive in a fast-paced environment and want a role that offers real progression into a field-based position? If so, this could be the perfect opportunity for you. Brook Street Recruitment is currently recruiting on behalf of our client in Mallusk for a driven and motivated Sales Manager to join their growing team based in Mallusk. This is an exciting opportunity to start in a desk-based role, building strong foundations within the business, with a clear pathway to transition into a field-based position. The Role: Manage and develop new and existing customer relationships Proactively generate leads and identify new business opportunities Deliver excellent customer service and account management Work towards and exceed sales targets Collaborate with internal teams to ensure customer satisfaction Progress into a field-based sales role as you develop within the business Criteria: Previous experience in a sales or business development role Strong communication and negotiation skills Self-motivated, target-driven, and results-focused A desire to build a long-term career in sales Full driving licence (preferred for future field-based responsibilities) Benefits: Salary of 28,000 to 32,000 depending on experience Clear career progression into a field-based Sales Manager role Supportive and growing business environment Opportunity to make a real impact and grow with the company If you're looking for a role where you can develop, progress, and take ownership of your success, please send your to Colleen Farquharson CV via the apply link or you can call for a confidential chat Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Are you ready to build your career at one of the UK's most iconic family theme parks? Do you love the idea of working in a world bursting with creativity, colour, and over 55 awesome LEGO themed rides, attractions, and shows? If inspiring imagination, sparking joy, and helping families create unforgettable memories sounds like your perfect day, then you're in exactly the right place! HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Legoland Windsor! As a Customer Service Assistant (Games Host) , you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games. Your Duties & Responsibilities: Operate and manage a skilled games kiosk in a high-energy, theme park environment Engage with guests of all ages, ensuring a fun and memorable experience Maintain a warm and welcoming atmosphere throughout the event Handle transactions and prize distribution with confidence and enthusiasm Who Are HB Leisure Ltd? HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team. We like to do things differently here at HB Leisure , we don't just open doors to a career in the leisure industry , and we also offer the opportunity to travel the globe to experience working in our other incredible locations ! In return we will offer you: Daily Bonus Scheme Flexible working hours Recommend A Friend Bonus (Subject to T&C's) Discounts to hundreds of tops retailers Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts. Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world's most amazing locations Uniform provided 25% Discount on all food & beverage on site Discounted bus fared for Legoland staff Person Specification: Great customer service, communication skills and a positive, outgoing personality Honest, reliable and a responsible individual with strong work ethic A passion for hospitality and creating joyful moments Ability to thrive in a fast-paced, outdoor setting all year round Are able to offer good availability on weekdays and weekends (including bank holidays) Be able to follow instructions and comply with all company standards If a desk isn't for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
Aug 09, 2026
Full time
Are you ready to build your career at one of the UK's most iconic family theme parks? Do you love the idea of working in a world bursting with creativity, colour, and over 55 awesome LEGO themed rides, attractions, and shows? If inspiring imagination, sparking joy, and helping families create unforgettable memories sounds like your perfect day, then you're in exactly the right place! HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Legoland Windsor! As a Customer Service Assistant (Games Host) , you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games. Your Duties & Responsibilities: Operate and manage a skilled games kiosk in a high-energy, theme park environment Engage with guests of all ages, ensuring a fun and memorable experience Maintain a warm and welcoming atmosphere throughout the event Handle transactions and prize distribution with confidence and enthusiasm Who Are HB Leisure Ltd? HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team. We like to do things differently here at HB Leisure , we don't just open doors to a career in the leisure industry , and we also offer the opportunity to travel the globe to experience working in our other incredible locations ! In return we will offer you: Daily Bonus Scheme Flexible working hours Recommend A Friend Bonus (Subject to T&C's) Discounts to hundreds of tops retailers Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts. Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world's most amazing locations Uniform provided 25% Discount on all food & beverage on site Discounted bus fared for Legoland staff Person Specification: Great customer service, communication skills and a positive, outgoing personality Honest, reliable and a responsible individual with strong work ethic A passion for hospitality and creating joyful moments Ability to thrive in a fast-paced, outdoor setting all year round Are able to offer good availability on weekdays and weekends (including bank holidays) Be able to follow instructions and comply with all company standards If a desk isn't for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
FM Human Resources Manager - London People Partner London (Soho) Full Time Minimum 4 days a week in the office, with regular restaurant visits Reports to: Chief People Officer This is a brilliant opportunity for a hands-on People Partner who wants to be close to the business, influence real change and help our managers create great places to work. At Franco Manca, great pizza starts with great people. For over 15 years we've been making slow-risen sourdough pizza the way it should be: simple ingredients, proper craft and restaurants that feel part of their neighbourhood. We're not a People team sitting far away from the action. We're close to our restaurants, our managers and our teams, and this role is right at the heart of that. Why Franco Manca? We're proud of where we've come from and excited about where we're going. This is an opportunity to join a business with real heritage that's investing in its people, its restaurants and its future. You'll have the chance to influence how we support our teams, work closely with senior leaders and make a genuine impact across the business. You'll also have space to keep growing yourself, with opportunities to get involved in people projects, leadership development, coaching and wider business initiatives as we continue to evolve. We're looking for a People Partner to work alongside our Operations Managers, helping our restaurant teams thrive. You'll build trusted relationships, coach leaders, support managers through the moments that matter and help create an environment where people can do their best work. This is a hands-on role with plenty of variety and influence. One day you could be supporting a manager through a complex people matter, the next you'll be using insight to spot trends, shaping practical people plans or helping us develop future leaders. If you enjoy working closely with people, balancing commercial thinking with empathy and making a real difference across a multi-site business, we'd love to hear from you. You'll love this role if You like being close to the business and out with managers, not hidden behind a desk. You enjoy coaching leaders, solving problems practically and seeing the difference your work makes. You want exposure to senior leaders, people strategy and projects that shape how our teams grow. What you'll be doing Partner with Managers to support our restaurants and people. Coach and develop managers to build confident, capable teams. Lead a wide range of employee relations cases with confidence, fairness, consistency and sound judgement. Use people insight and data to spot trends and improve the employee experience. Bring strong attention to detail to employee relations, people processes, documentation and follow-up, making sure advice is accurate, consistent and well managed. Support talent development, succession planning and leadership capability. Help shape practical people initiatives that support our restaurants today and as we continue to grow. Work closely with the wider People team to keep things simple, consistent and people focused. We're looking for someone who Has HR Business Partner or Senior HR Advisor experience in hospitality, retail or another fast-paced customer facing multi-site business. Has strong employee relations knowledge, including confidence managing complex cases and a solid understanding of UK employment law. Is CIPD qualified or working towards qualification; however, practical, commercial HR experience and strong judgement are just as important. Builds trust quickly and enjoys coaching and supporting managers. Brings a practical, solutions-focused approach. Has excellent attention to detail and takes pride in getting the important things right, especially when handling sensitive people matters. Understands that every conversation matters. Loves working with people as much as processes. Wants to help create workplaces where everyone feels welcome and supported. Our values in this role Welcome Everybody: You create a safe, inclusive and respectful environment where managers and teams feel listened to, supported and treated fairly. Love Your Food: You care about the details that make Franco Manca special and help managers build teams who are proud of the food, service and experience they deliver. Keep It Moving: You work with pace, clarity and common sense, helping managers resolve people matters quickly, fairly and practically. Put On a Great Show: You understand that great people experiences lead to great restaurant experiences, and you help managers create teams who deliver warm, genuine hospitality every day. What you'll get Up to 60,000 per year Annual discretionary bonus scheme 25 days holiday plus bank holidays Salary sacrifice schemes, including pension, Cycle to Work and EV car scheme Season ticket loan Medicash health cash plan, including dental, glasses, physiotherapy and more 24/7 virtual GP access, confidential counselling and advice on wellbeing, money, legal and personal matters Free pizzas and soft drinks on every shift, plus free sourdough bread to cook at home 50% staff discount when dining in any Franco Manca restaurant Cashback, online discounts, discounted shopping vouchers, gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks Annual social events, incentives and competitions Up to 500 employee referral scheme, subject to terms and conditions Development opportunities to support your growth and progression If this sounds like the kind of People Partner role where you could do your best work, we'd love to hear from you. Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.
Aug 09, 2026
Full time
FM Human Resources Manager - London People Partner London (Soho) Full Time Minimum 4 days a week in the office, with regular restaurant visits Reports to: Chief People Officer This is a brilliant opportunity for a hands-on People Partner who wants to be close to the business, influence real change and help our managers create great places to work. At Franco Manca, great pizza starts with great people. For over 15 years we've been making slow-risen sourdough pizza the way it should be: simple ingredients, proper craft and restaurants that feel part of their neighbourhood. We're not a People team sitting far away from the action. We're close to our restaurants, our managers and our teams, and this role is right at the heart of that. Why Franco Manca? We're proud of where we've come from and excited about where we're going. This is an opportunity to join a business with real heritage that's investing in its people, its restaurants and its future. You'll have the chance to influence how we support our teams, work closely with senior leaders and make a genuine impact across the business. You'll also have space to keep growing yourself, with opportunities to get involved in people projects, leadership development, coaching and wider business initiatives as we continue to evolve. We're looking for a People Partner to work alongside our Operations Managers, helping our restaurant teams thrive. You'll build trusted relationships, coach leaders, support managers through the moments that matter and help create an environment where people can do their best work. This is a hands-on role with plenty of variety and influence. One day you could be supporting a manager through a complex people matter, the next you'll be using insight to spot trends, shaping practical people plans or helping us develop future leaders. If you enjoy working closely with people, balancing commercial thinking with empathy and making a real difference across a multi-site business, we'd love to hear from you. You'll love this role if You like being close to the business and out with managers, not hidden behind a desk. You enjoy coaching leaders, solving problems practically and seeing the difference your work makes. You want exposure to senior leaders, people strategy and projects that shape how our teams grow. What you'll be doing Partner with Managers to support our restaurants and people. Coach and develop managers to build confident, capable teams. Lead a wide range of employee relations cases with confidence, fairness, consistency and sound judgement. Use people insight and data to spot trends and improve the employee experience. Bring strong attention to detail to employee relations, people processes, documentation and follow-up, making sure advice is accurate, consistent and well managed. Support talent development, succession planning and leadership capability. Help shape practical people initiatives that support our restaurants today and as we continue to grow. Work closely with the wider People team to keep things simple, consistent and people focused. We're looking for someone who Has HR Business Partner or Senior HR Advisor experience in hospitality, retail or another fast-paced customer facing multi-site business. Has strong employee relations knowledge, including confidence managing complex cases and a solid understanding of UK employment law. Is CIPD qualified or working towards qualification; however, practical, commercial HR experience and strong judgement are just as important. Builds trust quickly and enjoys coaching and supporting managers. Brings a practical, solutions-focused approach. Has excellent attention to detail and takes pride in getting the important things right, especially when handling sensitive people matters. Understands that every conversation matters. Loves working with people as much as processes. Wants to help create workplaces where everyone feels welcome and supported. Our values in this role Welcome Everybody: You create a safe, inclusive and respectful environment where managers and teams feel listened to, supported and treated fairly. Love Your Food: You care about the details that make Franco Manca special and help managers build teams who are proud of the food, service and experience they deliver. Keep It Moving: You work with pace, clarity and common sense, helping managers resolve people matters quickly, fairly and practically. Put On a Great Show: You understand that great people experiences lead to great restaurant experiences, and you help managers create teams who deliver warm, genuine hospitality every day. What you'll get Up to 60,000 per year Annual discretionary bonus scheme 25 days holiday plus bank holidays Salary sacrifice schemes, including pension, Cycle to Work and EV car scheme Season ticket loan Medicash health cash plan, including dental, glasses, physiotherapy and more 24/7 virtual GP access, confidential counselling and advice on wellbeing, money, legal and personal matters Free pizzas and soft drinks on every shift, plus free sourdough bread to cook at home 50% staff discount when dining in any Franco Manca restaurant Cashback, online discounts, discounted shopping vouchers, gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks Annual social events, incentives and competitions Up to 500 employee referral scheme, subject to terms and conditions Development opportunities to support your growth and progression If this sounds like the kind of People Partner role where you could do your best work, we'd love to hear from you. Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.
As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of 16.00 to 19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.
Aug 09, 2026
Seasonal
As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of 16.00 to 19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.
ISS - Livv Workplace is a leading workplace experience and facility management company who provide workplace and administration services to prestigious client sites across London. We provide solutions that contribute to better business performance, and we believe that people make places and places make people. We are seeking a Corporate Receptionist to be based at multiple sites in the City and West End. The role is based across multiple London locations, our offices showcase the very best of the capital's architectural landscape. From historic and culturally significant buildings to sleek, modern workspaces, each office offers a unique working environment that combines character, innovation, and sophistication. You will be working as part of a cover team who to provide an exceptional front of house service. The hours for this position are varied shifts from 7.00 to 19.00. This is a wonderful role and would suit a customer driven individual who enjoys a varied work schedule. Your role will be to provide a seamless and effective customer journey experience which will include. Welcoming visitors and tenants managing all client & visitor request Proactively owning all elements of the service - front of house, helpdesk, hospitality, events management, mail and logistics, supplier management, liaison and workplace support Switchboard management and catering orders Organising meeting rooms to the desired level Building relationships effectively Be recognised as the natural go to person Be a brand ambassador for Livv and the client site you are representing To be successful in this role you will need Excellent communication and customer service skills To be able to work on own initiative and as part of a team To be motivated, committed and flexible The ideal candidate will have relevant corporate/hospitality/customer service experience and ideally have experience working with systems (e.g. MS Office). Working for ISS will mean you are part of a company who are passionate about service and the people who work for us are at the heart of our business. We offer an excellent salary; benefit package and we pride ourselves on our friendly and vibrant culture.
Aug 08, 2026
Full time
ISS - Livv Workplace is a leading workplace experience and facility management company who provide workplace and administration services to prestigious client sites across London. We provide solutions that contribute to better business performance, and we believe that people make places and places make people. We are seeking a Corporate Receptionist to be based at multiple sites in the City and West End. The role is based across multiple London locations, our offices showcase the very best of the capital's architectural landscape. From historic and culturally significant buildings to sleek, modern workspaces, each office offers a unique working environment that combines character, innovation, and sophistication. You will be working as part of a cover team who to provide an exceptional front of house service. The hours for this position are varied shifts from 7.00 to 19.00. This is a wonderful role and would suit a customer driven individual who enjoys a varied work schedule. Your role will be to provide a seamless and effective customer journey experience which will include. Welcoming visitors and tenants managing all client & visitor request Proactively owning all elements of the service - front of house, helpdesk, hospitality, events management, mail and logistics, supplier management, liaison and workplace support Switchboard management and catering orders Organising meeting rooms to the desired level Building relationships effectively Be recognised as the natural go to person Be a brand ambassador for Livv and the client site you are representing To be successful in this role you will need Excellent communication and customer service skills To be able to work on own initiative and as part of a team To be motivated, committed and flexible The ideal candidate will have relevant corporate/hospitality/customer service experience and ideally have experience working with systems (e.g. MS Office). Working for ISS will mean you are part of a company who are passionate about service and the people who work for us are at the heart of our business. We offer an excellent salary; benefit package and we pride ourselves on our friendly and vibrant culture.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Aug 08, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Aug 08, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
REED Engineering & Manufacturing specialises in placing both blue-collar and white-collar professionals into temporary and permanent positions across the UK's engineering and manufacturing sectors. We are looking to recruit a Recruitment Consultant to join our busy and successful Engineering & Manufacturing team. The Opportunity As an Engineering & Manufacturing Recruitment Consultant, you will work with a diverse client portfolio across a range of industries, including: Defence Aerospace Nuclear Automotive Pharmaceutical FMCG Aviation Oil & Gas Electronics Renewable Energy Your role will involve partnering with both employers and jobseekers, understanding recruitment requirements, and matching talented professionals with exciting career opportunities. This is a rewarding sales and consultancy role where you will effectively manage your own desk as a business within a business. You will be supported by industry-leading technology, extensive training, and one of the UK's largest recruitment databases to help you succeed. Key Responsibilities Develop and manage relationships with new and existing clients. Identify recruitment opportunities within engineering and manufacturing businesses. Source, interview, and assess candidates. Match candidates to suitable vacancies and manage the recruitment process from start to finish. Conduct business development activities, including sales calls and client meetings. Manage candidate and client expectations throughout the recruitment journey. Achieve and exceed agreed activity and revenue targets. Adapt quickly to changing market conditions and recruitment demands. What We're Looking For Excellent communication, sales, and relationship-building skills. A proactive and resilient approach. A strong desire to work in a target-driven environment. The ability to manage multiple priorities and changing requirements. Confidence engaging with both candidates and senior decision-makers. Previous recruitment, sales, or customer-facing experience is advantageous but not essential. Why Join Reed? Training & Development Industry-leading training through the Reed Recruitment Academy . Access to the Management Academy for future leaders. Structured career development framework with opportunities for promotion and salary reviews every six months based on performance. Reward & Recognition Competitive salary. Generous uncapped bonus scheme with monthly and quarterly earning opportunities. Transparent progression structure, giving you greater control of your career and earnings. Recognition and rewards for innovation and ideas that improve the way we work. Benefits 25 days annual leave plus bank holidays. Option to buy more holidays, sell, or carry over holiday. Hybrid working Long service awards, including paid sabbaticals from five years' service Up to eight weeks' fully paid sabbatical at key service milestones. Access to marketing support and (url removed), one of the UK's largest recruitment databases. Join Reed and discover why we have been recognised as one of the Sunday Times Top 100 Best Companies to Work for .
Aug 08, 2026
Full time
REED Engineering & Manufacturing specialises in placing both blue-collar and white-collar professionals into temporary and permanent positions across the UK's engineering and manufacturing sectors. We are looking to recruit a Recruitment Consultant to join our busy and successful Engineering & Manufacturing team. The Opportunity As an Engineering & Manufacturing Recruitment Consultant, you will work with a diverse client portfolio across a range of industries, including: Defence Aerospace Nuclear Automotive Pharmaceutical FMCG Aviation Oil & Gas Electronics Renewable Energy Your role will involve partnering with both employers and jobseekers, understanding recruitment requirements, and matching talented professionals with exciting career opportunities. This is a rewarding sales and consultancy role where you will effectively manage your own desk as a business within a business. You will be supported by industry-leading technology, extensive training, and one of the UK's largest recruitment databases to help you succeed. Key Responsibilities Develop and manage relationships with new and existing clients. Identify recruitment opportunities within engineering and manufacturing businesses. Source, interview, and assess candidates. Match candidates to suitable vacancies and manage the recruitment process from start to finish. Conduct business development activities, including sales calls and client meetings. Manage candidate and client expectations throughout the recruitment journey. Achieve and exceed agreed activity and revenue targets. Adapt quickly to changing market conditions and recruitment demands. What We're Looking For Excellent communication, sales, and relationship-building skills. A proactive and resilient approach. A strong desire to work in a target-driven environment. The ability to manage multiple priorities and changing requirements. Confidence engaging with both candidates and senior decision-makers. Previous recruitment, sales, or customer-facing experience is advantageous but not essential. Why Join Reed? Training & Development Industry-leading training through the Reed Recruitment Academy . Access to the Management Academy for future leaders. Structured career development framework with opportunities for promotion and salary reviews every six months based on performance. Reward & Recognition Competitive salary. Generous uncapped bonus scheme with monthly and quarterly earning opportunities. Transparent progression structure, giving you greater control of your career and earnings. Recognition and rewards for innovation and ideas that improve the way we work. Benefits 25 days annual leave plus bank holidays. Option to buy more holidays, sell, or carry over holiday. Hybrid working Long service awards, including paid sabbaticals from five years' service Up to eight weeks' fully paid sabbatical at key service milestones. Access to marketing support and (url removed), one of the UK's largest recruitment databases. Join Reed and discover why we have been recognised as one of the Sunday Times Top 100 Best Companies to Work for .
Executive Assistant / Document Controller Leading MEP Contractor Cambridge Competitive Salary + Fantastic Benefits Are you an organised, proactive professional who thrives in a fast-paced construction environment? This is an exciting opportunity to join one of the UK's leading Mechanical & Electrical Contractors, supporting the Regional Director while playing a key role in the successful delivery of major MEP projects across the region. You'll become the organisational backbone of the regional team, combining high-level Executive Assistant responsibilities with project administration and document control duties, ensuring projects and people remain organised, compliant and running efficiently. The Company Our client is a well-established and highly respected Mechanical & Electrical Contractor with an outstanding reputation for delivering technically complex projects across the commercial, life sciences, healthcare, education and industrial sectors. With a strong pipeline of secured work and a collaborative culture, they continue to invest in both their people and their long-term growth. The Role Reporting directly to the Regional Director, you'll provide comprehensive Executive Assistant support whilst assisting project teams with document management and project administration throughout the project lifecycle. Your responsibilities will include: Providing Executive Assistant support to the Regional Director, including diary management, meeting coordination and travel arrangements. Preparing presentations, reports, correspondence and management documentation. Organising internal and client meetings, taking minutes and tracking actions. Managing confidential information with complete professionalism and discretion. Acting as a central point of contact for the regional office. Maintaining project documentation using the company's document management systems. Issuing, tracking and filing drawings, technical submissions, RFIs and project correspondence. Ensuring all project documentation is accurate, compliant and up to date. Supporting project teams with project administration, reporting and document coordination. Assisting with project handovers, O&M documentation and close-out activities. Liaising with clients, consultants, subcontractors and internal departments to ensure documentation is issued correctly and on time. Providing general administrative support across the regional team as required. About You We're looking for someone who is highly organised, approachable and able to confidently manage multiple priorities. Ideally you'll have: Previous experience as an Executive Assistant, Personal Assistant, Project Administrator or Document Controller within construction, engineering or the built environment. Excellent organisational and time management skills. Strong communication skills with the confidence to liaise at all levels. Experience managing project documentation within a construction environment. High levels of accuracy and attention to detail. Strong Microsoft Office skills, particularly Outlook, Word, Excel and PowerPoint. Experience using document management systems such as Asite, Viewpoint, Aconex, Autodesk Construction Cloud or similar would be advantageous. The ability to work independently whilst supporting a busy regional leadership team. A professional, positive and flexible approach. What's on Offer Opportunity to join one of the UK's leading MEP contractors. Varied role combining Executive Assistant and project support responsibilities. Involvement in prestigious building services projects across the region. Supportive, collaborative working environment. Genuine long-term career progression. Competitive salary and comprehensive benefits package. If you're looking for a varied role where no two days are the same and enjoy supporting senior leadership while helping deliver complex construction projects, we'd love to hear from you.
Aug 08, 2026
Full time
Executive Assistant / Document Controller Leading MEP Contractor Cambridge Competitive Salary + Fantastic Benefits Are you an organised, proactive professional who thrives in a fast-paced construction environment? This is an exciting opportunity to join one of the UK's leading Mechanical & Electrical Contractors, supporting the Regional Director while playing a key role in the successful delivery of major MEP projects across the region. You'll become the organisational backbone of the regional team, combining high-level Executive Assistant responsibilities with project administration and document control duties, ensuring projects and people remain organised, compliant and running efficiently. The Company Our client is a well-established and highly respected Mechanical & Electrical Contractor with an outstanding reputation for delivering technically complex projects across the commercial, life sciences, healthcare, education and industrial sectors. With a strong pipeline of secured work and a collaborative culture, they continue to invest in both their people and their long-term growth. The Role Reporting directly to the Regional Director, you'll provide comprehensive Executive Assistant support whilst assisting project teams with document management and project administration throughout the project lifecycle. Your responsibilities will include: Providing Executive Assistant support to the Regional Director, including diary management, meeting coordination and travel arrangements. Preparing presentations, reports, correspondence and management documentation. Organising internal and client meetings, taking minutes and tracking actions. Managing confidential information with complete professionalism and discretion. Acting as a central point of contact for the regional office. Maintaining project documentation using the company's document management systems. Issuing, tracking and filing drawings, technical submissions, RFIs and project correspondence. Ensuring all project documentation is accurate, compliant and up to date. Supporting project teams with project administration, reporting and document coordination. Assisting with project handovers, O&M documentation and close-out activities. Liaising with clients, consultants, subcontractors and internal departments to ensure documentation is issued correctly and on time. Providing general administrative support across the regional team as required. About You We're looking for someone who is highly organised, approachable and able to confidently manage multiple priorities. Ideally you'll have: Previous experience as an Executive Assistant, Personal Assistant, Project Administrator or Document Controller within construction, engineering or the built environment. Excellent organisational and time management skills. Strong communication skills with the confidence to liaise at all levels. Experience managing project documentation within a construction environment. High levels of accuracy and attention to detail. Strong Microsoft Office skills, particularly Outlook, Word, Excel and PowerPoint. Experience using document management systems such as Asite, Viewpoint, Aconex, Autodesk Construction Cloud or similar would be advantageous. The ability to work independently whilst supporting a busy regional leadership team. A professional, positive and flexible approach. What's on Offer Opportunity to join one of the UK's leading MEP contractors. Varied role combining Executive Assistant and project support responsibilities. Involvement in prestigious building services projects across the region. Supportive, collaborative working environment. Genuine long-term career progression. Competitive salary and comprehensive benefits package. If you're looking for a varied role where no two days are the same and enjoy supporting senior leadership while helping deliver complex construction projects, we'd love to hear from you.
We are looking for an experienced Helpdesk Manager to lead and develop a busy customer support function within a fast-paced Facilities Management environment. This is an excellent opportunity for a motivated leader who thrives on delivering exceptional service, driving operational excellence, and developing high-performing teams. You will be responsible for overseeing Helpdesk operations, ensuring customer enquiries, service requests, and escalations are managed efficiently while maintaining compliance with service level agreements, contractual obligations, and business processes. As Helpdesk Manager, you will lead a team of Team Leaders, providing guidance, coaching, and support to ensure both operational performance and customer satisfaction remain at the highest standards. You will also play a key role in driving continuous improvement, implementing new processes, and enhancing service delivery across the business. Key Responsibilities Leadership & Team Development Lead, motivate, and develop a team of Team Leaders and their Helpdesk teams. Create a culture focused on customer service excellence, performance, accountability, and continuous improvement. Conduct regular performance reviews, one-to-ones, and coaching sessions. Support succession planning and identify development opportunities across the team. Promote employee engagement, wellbeing, and professional growth. Develop leadership capability through mentoring, training, and structured development plans. Operational Management Oversee the daily delivery of Helpdesk services, ensuring customer enquiries, incidents, requests, and escalations are handled effectively. Ensure service levels, KPIs, and contractual commitments are consistently achieved. Monitor productivity, quality, customer satisfaction, and team performance. Manage workforce planning and resource allocation to ensure adequate coverage at all times. Support recruitment activities and manage staffing requirements within budget. Drive operational efficiency while maintaining a high standard of customer service. Continuous Improvement & Governance Ensure operational procedures, policies, and processes are consistently followed. Review existing processes and identify opportunities to improve efficiency and service delivery. Monitor call quality, work order accuracy, job allocation performance, and system data integrity. Maintain robust controls around purchase orders, financial governance, and compliance procedures. Lead the implementation of new processes, systems, and service improvements. Utilise performance data, customer feedback, and trend analysis to identify and implement improvements. Take ownership of service failures and client escalations, conducting root cause analysis and implementing corrective actions. Stakeholder & Client Management Build strong working relationships with internal stakeholders and operational teams. Act as a key point of contact for service delivery matters. Support customer service reviews, audits, operational meetings, and performance reviews. Ensure operational delivery aligns with customer expectations and contractual requirements. Communicate effectively across all levels of the business to drive collaboration and performance. Out-of-Hours Service Management Manage relationships with external Out-of-Hours service providers. Monitor performance against agreed standards and service requirements. Implement improvement plans where performance falls below expectations. Reporting & Performance Management Produce and present operational performance reports. Monitor key customer service metrics, staffing levels, risks, and improvement activities. Escalate significant operational issues and service risks when required. Use management information to drive informed decision-making and service enhancement. About You To succeed in this role, you will have: Proven experience managing Helpdesk, Service Desk, Customer Service, or Operational Support teams within a Facilities Management environment. Strong leadership and people management skills with experience developing Team Leaders and operational teams. A customer-focused approach with a passion for delivering service excellence. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities, supported by a data-driven approach to decision-making. Experience managing KPIs, SLAs, performance metrics, and operational targets. The ability to manage multiple priorities within a fast-paced environment. Experience implementing process improvements and driving operational efficiency. Confidence leading teams through change and continuous improvement initiatives. What We're Looking For The ideal candidate will demonstrate: Strong ownership and accountability for results. High levels of professionalism and integrity. A proactive, solutions-focused mindset. The ability to motivate and inspire teams. Excellent collaboration and relationship-building skills. A commitment to continuous improvement and customer satisfaction. What's on Offer Competitive salary and benefits package Career progression and leadership development opportunities Supportive and collaborative working environment Opportunity to influence business performance and operational strategy Exposure to large-scale Facilities Management operations A role where you can make a genuine impact on service delivery and customer experience If you are an experienced Helpdesk leader looking for your next challenge, this is an excellent opportunity to join a growing organisation where your leadership, operational expertise, and passion for customer service will be highly valued. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Aug 08, 2026
Full time
We are looking for an experienced Helpdesk Manager to lead and develop a busy customer support function within a fast-paced Facilities Management environment. This is an excellent opportunity for a motivated leader who thrives on delivering exceptional service, driving operational excellence, and developing high-performing teams. You will be responsible for overseeing Helpdesk operations, ensuring customer enquiries, service requests, and escalations are managed efficiently while maintaining compliance with service level agreements, contractual obligations, and business processes. As Helpdesk Manager, you will lead a team of Team Leaders, providing guidance, coaching, and support to ensure both operational performance and customer satisfaction remain at the highest standards. You will also play a key role in driving continuous improvement, implementing new processes, and enhancing service delivery across the business. Key Responsibilities Leadership & Team Development Lead, motivate, and develop a team of Team Leaders and their Helpdesk teams. Create a culture focused on customer service excellence, performance, accountability, and continuous improvement. Conduct regular performance reviews, one-to-ones, and coaching sessions. Support succession planning and identify development opportunities across the team. Promote employee engagement, wellbeing, and professional growth. Develop leadership capability through mentoring, training, and structured development plans. Operational Management Oversee the daily delivery of Helpdesk services, ensuring customer enquiries, incidents, requests, and escalations are handled effectively. Ensure service levels, KPIs, and contractual commitments are consistently achieved. Monitor productivity, quality, customer satisfaction, and team performance. Manage workforce planning and resource allocation to ensure adequate coverage at all times. Support recruitment activities and manage staffing requirements within budget. Drive operational efficiency while maintaining a high standard of customer service. Continuous Improvement & Governance Ensure operational procedures, policies, and processes are consistently followed. Review existing processes and identify opportunities to improve efficiency and service delivery. Monitor call quality, work order accuracy, job allocation performance, and system data integrity. Maintain robust controls around purchase orders, financial governance, and compliance procedures. Lead the implementation of new processes, systems, and service improvements. Utilise performance data, customer feedback, and trend analysis to identify and implement improvements. Take ownership of service failures and client escalations, conducting root cause analysis and implementing corrective actions. Stakeholder & Client Management Build strong working relationships with internal stakeholders and operational teams. Act as a key point of contact for service delivery matters. Support customer service reviews, audits, operational meetings, and performance reviews. Ensure operational delivery aligns with customer expectations and contractual requirements. Communicate effectively across all levels of the business to drive collaboration and performance. Out-of-Hours Service Management Manage relationships with external Out-of-Hours service providers. Monitor performance against agreed standards and service requirements. Implement improvement plans where performance falls below expectations. Reporting & Performance Management Produce and present operational performance reports. Monitor key customer service metrics, staffing levels, risks, and improvement activities. Escalate significant operational issues and service risks when required. Use management information to drive informed decision-making and service enhancement. About You To succeed in this role, you will have: Proven experience managing Helpdesk, Service Desk, Customer Service, or Operational Support teams within a Facilities Management environment. Strong leadership and people management skills with experience developing Team Leaders and operational teams. A customer-focused approach with a passion for delivering service excellence. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities, supported by a data-driven approach to decision-making. Experience managing KPIs, SLAs, performance metrics, and operational targets. The ability to manage multiple priorities within a fast-paced environment. Experience implementing process improvements and driving operational efficiency. Confidence leading teams through change and continuous improvement initiatives. What We're Looking For The ideal candidate will demonstrate: Strong ownership and accountability for results. High levels of professionalism and integrity. A proactive, solutions-focused mindset. The ability to motivate and inspire teams. Excellent collaboration and relationship-building skills. A commitment to continuous improvement and customer satisfaction. What's on Offer Competitive salary and benefits package Career progression and leadership development opportunities Supportive and collaborative working environment Opportunity to influence business performance and operational strategy Exposure to large-scale Facilities Management operations A role where you can make a genuine impact on service delivery and customer experience If you are an experienced Helpdesk leader looking for your next challenge, this is an excellent opportunity to join a growing organisation where your leadership, operational expertise, and passion for customer service will be highly valued. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Burnley Office , commutable from Burnley, Blackburn, Accrington, Nelson, Colne, Bury, Preston, Skipton and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Aug 08, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Burnley Office , commutable from Burnley, Blackburn, Accrington, Nelson, Colne, Bury, Preston, Skipton and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Camberley office, offering an easy commute from Woking, Basingstoke, Bracknell, Aldershot, Farnborough, Guildford, Reading, and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Aug 08, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Camberley office, offering an easy commute from Woking, Basingstoke, Bracknell, Aldershot, Farnborough, Guildford, Reading, and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Aug 08, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Recruitment Consultant Southampton Build Your Career with One of the UK's Top Recruitment Businesses Are you an ambitious Recruitment Consultant looking for a business that genuinely rewards success, offers real career progression, and gives you the freedom to build your own desk? At Options Resourcing, we're growing our Southampton team and are looking for driven consultants who want to be part of a high-performing, supportive environment where your success is recognised and rewarded. Whether you're an experienced recruiter looking for a fresh challenge or someone with sales experience ready to move into recruitment, we'd love to hear from you. What You'll Be Doing Building and developing relationships with new and existing clients. Sourcing, interviewing and managing high-quality candidates. Managing the recruitment process from initial brief through to placement. Winning new business and growing your own client portfolio. Negotiating offers and providing an exceptional service to both clients and candidates. Working towards achievable targets with the support of an experienced management team. What We're Looking For Previous recruitment experience is preferred but not essential. A proactive, resilient and ambitious attitude. Strong communication and relationship-building skills. A genuine desire to succeed and develop your career. Someone who enjoys working in a fast-paced, rewarding environment. What You'll Get Excellent basic salary with uncapped commission. Industry-leading commission structure. Clear progression opportunities with genuine career development. Ongoing training and mentoring from experienced recruiters. Modern Southampton city centre office. Supportive, collaborative team culture. Regular incentives, competitions and team socials. Pension scheme. Holiday allowance that increases with service. Why Options Resourcing? We've built our reputation by delivering exceptional recruitment solutions across Construction, Building Services, Facilities Management and the Built Environment. Our consultants are trusted to run their desks like their own business while receiving all the support, training and resources needed to maximise their earnings. If you're looking for a company where hard work is recognised, success is celebrated, and your career can genuinely flourish, we'd love to speak with you. Ready for your next move? Apply today or contact us for a confidential conversation about how Options Resourcing can help take your recruitment career to the next level.
Aug 08, 2026
Full time
Recruitment Consultant Southampton Build Your Career with One of the UK's Top Recruitment Businesses Are you an ambitious Recruitment Consultant looking for a business that genuinely rewards success, offers real career progression, and gives you the freedom to build your own desk? At Options Resourcing, we're growing our Southampton team and are looking for driven consultants who want to be part of a high-performing, supportive environment where your success is recognised and rewarded. Whether you're an experienced recruiter looking for a fresh challenge or someone with sales experience ready to move into recruitment, we'd love to hear from you. What You'll Be Doing Building and developing relationships with new and existing clients. Sourcing, interviewing and managing high-quality candidates. Managing the recruitment process from initial brief through to placement. Winning new business and growing your own client portfolio. Negotiating offers and providing an exceptional service to both clients and candidates. Working towards achievable targets with the support of an experienced management team. What We're Looking For Previous recruitment experience is preferred but not essential. A proactive, resilient and ambitious attitude. Strong communication and relationship-building skills. A genuine desire to succeed and develop your career. Someone who enjoys working in a fast-paced, rewarding environment. What You'll Get Excellent basic salary with uncapped commission. Industry-leading commission structure. Clear progression opportunities with genuine career development. Ongoing training and mentoring from experienced recruiters. Modern Southampton city centre office. Supportive, collaborative team culture. Regular incentives, competitions and team socials. Pension scheme. Holiday allowance that increases with service. Why Options Resourcing? We've built our reputation by delivering exceptional recruitment solutions across Construction, Building Services, Facilities Management and the Built Environment. Our consultants are trusted to run their desks like their own business while receiving all the support, training and resources needed to maximise their earnings. If you're looking for a company where hard work is recognised, success is celebrated, and your career can genuinely flourish, we'd love to speak with you. Ready for your next move? Apply today or contact us for a confidential conversation about how Options Resourcing can help take your recruitment career to the next level.
Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Do you have experience in a technical support or service desk environment? Are you looking for an opportunity to develop your skills in IT Service management? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Operations Centre Analyst, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Work closely with team members to support daily operations and tasks Help identify, prioritize, and respond to incidents and issues Use our service management tools to log and update incidents, ensuring information is accurate throughout the process Monitor servers and systems to spot and respond to any issues, using our event management tools Assist specialist teams with resolving technical problems Follow set processes and guidelines to fix incidents and problems Provide updates on ongoing incidents, keeping everyone informed Contribute to updating knowledge articles, helping improve the service desk's efficiency Help generate reports using data from our service management system Support software rebuilds or deployments following system failures Help with software configuration and deployment tasks Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively Work on improving service quality by reviewing incidents and making suggestions for improvements Your skillset may include: Experience in customer-facing roles, ideally in technical support or service desk environments Demonstrate a proactive approach to challenges and can adapt quickly to new situations and technologies Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills Ability to identify simple ways to improve current processes and a willingness to suggest improvements Strong attention to detail with a growing ability to analyse and solve technical issues Comfortable learning new systems, applications, and tools If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 08, 2026
Contractor
Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Do you have experience in a technical support or service desk environment? Are you looking for an opportunity to develop your skills in IT Service management? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Operations Centre Analyst, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Work closely with team members to support daily operations and tasks Help identify, prioritize, and respond to incidents and issues Use our service management tools to log and update incidents, ensuring information is accurate throughout the process Monitor servers and systems to spot and respond to any issues, using our event management tools Assist specialist teams with resolving technical problems Follow set processes and guidelines to fix incidents and problems Provide updates on ongoing incidents, keeping everyone informed Contribute to updating knowledge articles, helping improve the service desk's efficiency Help generate reports using data from our service management system Support software rebuilds or deployments following system failures Help with software configuration and deployment tasks Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively Work on improving service quality by reviewing incidents and making suggestions for improvements Your skillset may include: Experience in customer-facing roles, ideally in technical support or service desk environments Demonstrate a proactive approach to challenges and can adapt quickly to new situations and technologies Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills Ability to identify simple ways to improve current processes and a willingness to suggest improvements Strong attention to detail with a growing ability to analyse and solve technical issues Comfortable learning new systems, applications, and tools If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
An exciting opportunity has arisen for an experienced Interim IT Operations Manager to join a fast-growing, private equity-backed organisation undergoing significant expansion and technology investment. This is a hands-on leadership role combining IT operations, supplier management, technology strategy and business partnering within a modern Microsoft environment. Client Details Michael Page is proud to be partnered with an ambitious, growth-focused business that has recently secured significant investment and is entering an exciting phase of expansion. With approximately 200 employees across multiple UK sites, the organisation has a dynamic, entrepreneurial culture where technology is viewed as a key enabler of future growth. The business operates a largely outsourced IT model, partnering with a specialist managed service provider for infrastructure and service desk support. As a result, they are seeking an experienced Interim IT Manager who can act as the internal technology lead, ensuring suppliers perform effectively while helping shape the future technology roadmap. Description This is a broad and highly visible Interim IT Operations Manager role that will suit an IT professional who enjoys balancing operational leadership with strategic thinking. Reporting into senior business leaders, you will take ownership of the internal technology function and work closely with external technology partners to ensure the delivery of stable, secure and scalable IT services. Key responsibilities will include: Acting as the primary technology lead across the business. Managing the relationship and performance of the external MSP responsible for infrastructure and service desk services. Ensuring IT services are delivered in line with business expectations and agreed service levels. Leading technology initiatives across cyber security, business continuity, backups, resilience and operational risk. Providing input into the wider technology strategy and future roadmap. Working closely with senior stakeholders to align technology investment with business objectives. Managing and developing a small internal technology team consisting of two Power Platform-focused developers (one senior and one junior). Supporting the continued adoption and optimisation of Microsoft technologies including Microsoft 365 and Azure. Identifying opportunities for process improvement, automation and efficiency gains across the organisation. Supporting technology projects related to business growth, scalability and operational effectiveness. This role requires someone comfortable moving between strategic discussions with leadership teams and hands-on involvement in day-to-day technology matters. Profile We're looking to speak with experienced Interim IT Managers, Interim IT Operations Managers, or Interim Infrastructure Managers who have successfully operated within growing businesses and are comfortable working within an outsourced support model. The ideal candidate will possess: Proven experience leading an internal IT function. Strong experience managing and challenging Managed Service Providers. A solid understanding of Microsoft 365, Azure and cloud-based technologies. Experience overseeing infrastructure, security and operational technology services. Knowledge of cyber security, backup, resilience and disaster recovery best practices. Previous experience managing technical teams and developing talent. Excellent stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences. A proactive and commercially minded approach to problem solving. Experience working within fast-paced, changing environments. Just as importantly, we're looking for someone who will fit the culture of the business. You'll be approachable, pragmatic and low-ego in your style, with a willingness to roll your sleeves up when needed. This is a collaborative environment where personality and attitude are just as important as technical capability. Candidates based in South Manchester or the surrounding areas will be particularly well suited given the requirement to attend the office three days per week. Job Offer Competitive daily rate ranging from 400 to 475 per day. Inside IR35. 3 Month contract (Likely Extension). 2-3 days on-site. This is an excellent opportunity for an Interim IT Operations Manager to contribute their expertise to a reputable organisation. If you have the required skills and experience, we encourage you to apply today.
Aug 08, 2026
Contractor
An exciting opportunity has arisen for an experienced Interim IT Operations Manager to join a fast-growing, private equity-backed organisation undergoing significant expansion and technology investment. This is a hands-on leadership role combining IT operations, supplier management, technology strategy and business partnering within a modern Microsoft environment. Client Details Michael Page is proud to be partnered with an ambitious, growth-focused business that has recently secured significant investment and is entering an exciting phase of expansion. With approximately 200 employees across multiple UK sites, the organisation has a dynamic, entrepreneurial culture where technology is viewed as a key enabler of future growth. The business operates a largely outsourced IT model, partnering with a specialist managed service provider for infrastructure and service desk support. As a result, they are seeking an experienced Interim IT Manager who can act as the internal technology lead, ensuring suppliers perform effectively while helping shape the future technology roadmap. Description This is a broad and highly visible Interim IT Operations Manager role that will suit an IT professional who enjoys balancing operational leadership with strategic thinking. Reporting into senior business leaders, you will take ownership of the internal technology function and work closely with external technology partners to ensure the delivery of stable, secure and scalable IT services. Key responsibilities will include: Acting as the primary technology lead across the business. Managing the relationship and performance of the external MSP responsible for infrastructure and service desk services. Ensuring IT services are delivered in line with business expectations and agreed service levels. Leading technology initiatives across cyber security, business continuity, backups, resilience and operational risk. Providing input into the wider technology strategy and future roadmap. Working closely with senior stakeholders to align technology investment with business objectives. Managing and developing a small internal technology team consisting of two Power Platform-focused developers (one senior and one junior). Supporting the continued adoption and optimisation of Microsoft technologies including Microsoft 365 and Azure. Identifying opportunities for process improvement, automation and efficiency gains across the organisation. Supporting technology projects related to business growth, scalability and operational effectiveness. This role requires someone comfortable moving between strategic discussions with leadership teams and hands-on involvement in day-to-day technology matters. Profile We're looking to speak with experienced Interim IT Managers, Interim IT Operations Managers, or Interim Infrastructure Managers who have successfully operated within growing businesses and are comfortable working within an outsourced support model. The ideal candidate will possess: Proven experience leading an internal IT function. Strong experience managing and challenging Managed Service Providers. A solid understanding of Microsoft 365, Azure and cloud-based technologies. Experience overseeing infrastructure, security and operational technology services. Knowledge of cyber security, backup, resilience and disaster recovery best practices. Previous experience managing technical teams and developing talent. Excellent stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences. A proactive and commercially minded approach to problem solving. Experience working within fast-paced, changing environments. Just as importantly, we're looking for someone who will fit the culture of the business. You'll be approachable, pragmatic and low-ego in your style, with a willingness to roll your sleeves up when needed. This is a collaborative environment where personality and attitude are just as important as technical capability. Candidates based in South Manchester or the surrounding areas will be particularly well suited given the requirement to attend the office three days per week. Job Offer Competitive daily rate ranging from 400 to 475 per day. Inside IR35. 3 Month contract (Likely Extension). 2-3 days on-site. This is an excellent opportunity for an Interim IT Operations Manager to contribute their expertise to a reputable organisation. If you have the required skills and experience, we encourage you to apply today.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Aug 08, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Stockton-on-Tees, offering an easy commute from Middlesbrough, Hartlepool, Redcar, Darlington, Hartlepool, Durham and surrounding areas in the Tees Valley. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Aug 08, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Stockton-on-Tees, offering an easy commute from Middlesbrough, Hartlepool, Redcar, Darlington, Hartlepool, Durham and surrounding areas in the Tees Valley. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
National Account Manager South West (Field-Based) Competitive Basic Salary + Car Allowance + Bonus + Benefits Are you a strategic Account Manager with experience in foodservice, hospitality, wholesale or food supply? We're recruiting for an exciting National Account Manager opportunity with a well-established and growing organisation that supports some of the UK's leading hospitality and catering businesses. This is not a desk-based account management role. You'll be out with customers, building strong relationships, understanding their business, identifying opportunities and becoming a trusted commercial partner. You'll inherit a large, established national account portfolio, giving you the opportunity to focus on developing existing relationships rather than chasing new business. The Role You'll manage a portfolio of major multi-site customers, working closely with senior stakeholders to ensure they receive exceptional service while identifying opportunities to increase value, improve efficiencies and strengthen long-term partnerships. This is a highly visible role where you'll spend your time visiting customers, leading business reviews and collaborating with internal teams to deliver outstanding account management. What You'll Be Doing Managing and developing a portfolio of large national and multi-site accounts. Building relationships with senior decision-makers across customer businesses. Conducting regular customer visits and business reviews. Identifying commercial opportunities to grow existing accounts. Working closely with internal teams and supplier partners to deliver exceptional service. Supporting customer retention through proactive account management. Acting as a trusted advisor and becoming an extension of your customers' businesses. About You We're looking for someone who genuinely enjoys relationship management and thrives on helping customers succeed. You'll ideally have: Experience as a National Account Manager, Key Account Manager or Strategic Account Manager. A background within foodservice, hospitality, wholesale or food supply is essential. Experience managing large, complex or multi-site customer accounts. Strong commercial awareness and the ability to spot growth opportunities. Excellent relationship-building and stakeholder management skills. A consultative approach with confidence presenting to senior decision-makers. The willingness to travel nationally as this is a field-based role. What's On Offer? Competitive basic salary Car allowance Bonus scheme Home-based, field-focused role with autonomy Existing portfolio of established national accounts Genuine opportunity to make an impact within a growing business Long-term career progression If you're passionate about building long-term customer relationships and have experience within the foodservice, hospitality or wholesale sector, we'd love to hear from you. Apply today for a confidential conversation.
Aug 08, 2026
Full time
National Account Manager South West (Field-Based) Competitive Basic Salary + Car Allowance + Bonus + Benefits Are you a strategic Account Manager with experience in foodservice, hospitality, wholesale or food supply? We're recruiting for an exciting National Account Manager opportunity with a well-established and growing organisation that supports some of the UK's leading hospitality and catering businesses. This is not a desk-based account management role. You'll be out with customers, building strong relationships, understanding their business, identifying opportunities and becoming a trusted commercial partner. You'll inherit a large, established national account portfolio, giving you the opportunity to focus on developing existing relationships rather than chasing new business. The Role You'll manage a portfolio of major multi-site customers, working closely with senior stakeholders to ensure they receive exceptional service while identifying opportunities to increase value, improve efficiencies and strengthen long-term partnerships. This is a highly visible role where you'll spend your time visiting customers, leading business reviews and collaborating with internal teams to deliver outstanding account management. What You'll Be Doing Managing and developing a portfolio of large national and multi-site accounts. Building relationships with senior decision-makers across customer businesses. Conducting regular customer visits and business reviews. Identifying commercial opportunities to grow existing accounts. Working closely with internal teams and supplier partners to deliver exceptional service. Supporting customer retention through proactive account management. Acting as a trusted advisor and becoming an extension of your customers' businesses. About You We're looking for someone who genuinely enjoys relationship management and thrives on helping customers succeed. You'll ideally have: Experience as a National Account Manager, Key Account Manager or Strategic Account Manager. A background within foodservice, hospitality, wholesale or food supply is essential. Experience managing large, complex or multi-site customer accounts. Strong commercial awareness and the ability to spot growth opportunities. Excellent relationship-building and stakeholder management skills. A consultative approach with confidence presenting to senior decision-makers. The willingness to travel nationally as this is a field-based role. What's On Offer? Competitive basic salary Car allowance Bonus scheme Home-based, field-focused role with autonomy Existing portfolio of established national accounts Genuine opportunity to make an impact within a growing business Long-term career progression If you're passionate about building long-term customer relationships and have experience within the foodservice, hospitality or wholesale sector, we'd love to hear from you. Apply today for a confidential conversation.
Customer Success Team Leader Location: Hatfield, Hertfordshire Salary: Up to £40,000 Hours: Monday to Friday, 7:30am to 4:30pm Office Based: 5 days per week Lead. Inspire. Deliver. Are you an experienced Customer Service Team Leader looking for your next challenge? Do you thrive in a fast paced environment where no two days are the same? Are you passionate about developing people, improving processes and delivering an exceptional customer experience? Our client who is in the construction industry, is looking for an ambitious Customer Success Team Leader to join their growing business. Reporting directly to the Head of Operations, you will play a key role in leading a busy customer success team while remaining hands on in the day to day operation. About the Role This is not a role where you sit behind a desk managing from a distance. You'll be working alongside your team of five, leading by example and supporting customers while ensuring the department runs efficiently. You'll oversee your own customer region, deal with customer enquiries, quotations, order processing, invoicing and delivery queries while coaching and developing your team to deliver an outstanding customer experience. Working closely with Sales, Warehouse and Supply Chain, you'll ensure customer orders are delivered accurately and on time while driving continuous improvement across the department. Key Responsibilities Lead, motivate and develop a team of five Customer Success Advisors. Manage day to day customer service operations. Lead by example and remain actively involved in the team's workload. Monitor team performance through KPIs and service levels. Conduct one to ones, performance reviews and coaching sessions. Support recruitment, onboarding and training of new team members. Manage performance, attendance and employee development. Process customer orders, quotations and invoicing. Resolve customer issues quickly and professionally. Liaise with Warehouse and Supply Chain to ensure orders are delivered on time and in full. Identify opportunities to improve customer service and operational efficiency. About You: We're looking for someone who enjoys being part of the team and isn't afraid to roll their sleeves up. You'll have previous experience leading a customer service team within a busy environment and be confident managing performance, coaching colleagues and making decisions under pressure. Ideally you'll have experience within construction, or another technical product environment. You'll Have Previous experience leading a customer service team. Experience managing KPIs and team performance. Strong leadership and coaching skills. Excellent communication and problem solving abilities. The ability to prioritise in a fast paced environment. A proactive and organised approach. Strong IT skills, including Microsoft Office and ERP or order management systems. A commercial mindset with a focus on delivering exceptional customer service. What's on Offer Salary up to £40,000 Monday to Friday, 7:30am to 4:30pm 25 days annual leave plus Bank Holidays Christmas shutdown from Christmas Eve until the first working day in January, days allocated out of your annual leave Workplace pension Genuine opportunity to shape and develop a growing customer success team Join a successful and expanding business with ambitious growth plans Why Join? My client has built an outstanding reputation throughout the UK and Europe. The business prides itself on its people, customer experience and collaborative culture, making this an exciting opportunity for someone looking to make a real impact within a growing organisation. If you're a motivated leader who enjoys developing people, improving customer service and working as part of a close knit team, we'd love to hear from you. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
Aug 08, 2026
Full time
Customer Success Team Leader Location: Hatfield, Hertfordshire Salary: Up to £40,000 Hours: Monday to Friday, 7:30am to 4:30pm Office Based: 5 days per week Lead. Inspire. Deliver. Are you an experienced Customer Service Team Leader looking for your next challenge? Do you thrive in a fast paced environment where no two days are the same? Are you passionate about developing people, improving processes and delivering an exceptional customer experience? Our client who is in the construction industry, is looking for an ambitious Customer Success Team Leader to join their growing business. Reporting directly to the Head of Operations, you will play a key role in leading a busy customer success team while remaining hands on in the day to day operation. About the Role This is not a role where you sit behind a desk managing from a distance. You'll be working alongside your team of five, leading by example and supporting customers while ensuring the department runs efficiently. You'll oversee your own customer region, deal with customer enquiries, quotations, order processing, invoicing and delivery queries while coaching and developing your team to deliver an outstanding customer experience. Working closely with Sales, Warehouse and Supply Chain, you'll ensure customer orders are delivered accurately and on time while driving continuous improvement across the department. Key Responsibilities Lead, motivate and develop a team of five Customer Success Advisors. Manage day to day customer service operations. Lead by example and remain actively involved in the team's workload. Monitor team performance through KPIs and service levels. Conduct one to ones, performance reviews and coaching sessions. Support recruitment, onboarding and training of new team members. Manage performance, attendance and employee development. Process customer orders, quotations and invoicing. Resolve customer issues quickly and professionally. Liaise with Warehouse and Supply Chain to ensure orders are delivered on time and in full. Identify opportunities to improve customer service and operational efficiency. About You: We're looking for someone who enjoys being part of the team and isn't afraid to roll their sleeves up. You'll have previous experience leading a customer service team within a busy environment and be confident managing performance, coaching colleagues and making decisions under pressure. Ideally you'll have experience within construction, or another technical product environment. You'll Have Previous experience leading a customer service team. Experience managing KPIs and team performance. Strong leadership and coaching skills. Excellent communication and problem solving abilities. The ability to prioritise in a fast paced environment. A proactive and organised approach. Strong IT skills, including Microsoft Office and ERP or order management systems. A commercial mindset with a focus on delivering exceptional customer service. What's on Offer Salary up to £40,000 Monday to Friday, 7:30am to 4:30pm 25 days annual leave plus Bank Holidays Christmas shutdown from Christmas Eve until the first working day in January, days allocated out of your annual leave Workplace pension Genuine opportunity to shape and develop a growing customer success team Join a successful and expanding business with ambitious growth plans Why Join? My client has built an outstanding reputation throughout the UK and Europe. The business prides itself on its people, customer experience and collaborative culture, making this an exciting opportunity for someone looking to make a real impact within a growing organisation. If you're a motivated leader who enjoys developing people, improving customer service and working as part of a close knit team, we'd love to hear from you. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
