388 jobs found

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Stockton-on-Tees, offering an easy commute from Middlesbrough, Hartlepool, Redcar, Darlington, Hartlepool, Durham and surrounding areas in the Tees Valley. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

National Account Manager South West (Field-Based) Competitive Basic Salary + Car Allowance + Bonus + Benefits Are you a strategic Account Manager with experience in foodservice, hospitality, wholesale or food supply? We're recruiting for an exciting National Account Manager opportunity with a well-established and growing organisation that supports some of the UK's leading hospitality and catering businesses. This is not a desk-based account management role. You'll be out with customers, building strong relationships, understanding their business, identifying opportunities and becoming a trusted commercial partner. You'll inherit a large, established national account portfolio, giving you the opportunity to focus on developing existing relationships rather than chasing new business. The Role You'll manage a portfolio of major multi-site customers, working closely with senior stakeholders to ensure they receive exceptional service while identifying opportunities to increase value, improve efficiencies and strengthen long-term partnerships. This is a highly visible role where you'll spend your time visiting customers, leading business reviews and collaborating with internal teams to deliver outstanding account management. What You'll Be Doing Managing and developing a portfolio of large national and multi-site accounts. Building relationships with senior decision-makers across customer businesses. Conducting regular customer visits and business reviews. Identifying commercial opportunities to grow existing accounts. Working closely with internal teams and supplier partners to deliver exceptional service. Supporting customer retention through proactive account management. Acting as a trusted advisor and becoming an extension of your customers' businesses. About You We're looking for someone who genuinely enjoys relationship management and thrives on helping customers succeed. You'll ideally have: Experience as a National Account Manager, Key Account Manager or Strategic Account Manager. A background within foodservice, hospitality, wholesale or food supply is essential. Experience managing large, complex or multi-site customer accounts. Strong commercial awareness and the ability to spot growth opportunities. Excellent relationship-building and stakeholder management skills. A consultative approach with confidence presenting to senior decision-makers. The willingness to travel nationally as this is a field-based role. What's On Offer? Competitive basic salary Car allowance Bonus scheme Home-based, field-focused role with autonomy Existing portfolio of established national accounts Genuine opportunity to make an impact within a growing business Long-term career progression If you're passionate about building long-term customer relationships and have experience within the foodservice, hospitality or wholesale sector, we'd love to hear from you. Apply today for a confidential conversation.

Customer Success Team Leader Location: Hatfield, Hertfordshire Salary: Up to £40,000 Hours: Monday to Friday, 7:30am to 4:30pm Office Based: 5 days per week Lead. Inspire. Deliver. Are you an experienced Customer Service Team Leader looking for your next challenge? Do you thrive in a fast paced environment where no two days are the same? Are you passionate about developing people, improving processes and delivering an exceptional customer experience? Our client who is in the construction industry, is looking for an ambitious Customer Success Team Leader to join their growing business. Reporting directly to the Head of Operations, you will play a key role in leading a busy customer success team while remaining hands on in the day to day operation. About the Role This is not a role where you sit behind a desk managing from a distance. You'll be working alongside your team of five, leading by example and supporting customers while ensuring the department runs efficiently. You'll oversee your own customer region, deal with customer enquiries, quotations, order processing, invoicing and delivery queries while coaching and developing your team to deliver an outstanding customer experience. Working closely with Sales, Warehouse and Supply Chain, you'll ensure customer orders are delivered accurately and on time while driving continuous improvement across the department. Key Responsibilities Lead, motivate and develop a team of five Customer Success Advisors. Manage day to day customer service operations. Lead by example and remain actively involved in the team's workload. Monitor team performance through KPIs and service levels. Conduct one to ones, performance reviews and coaching sessions. Support recruitment, onboarding and training of new team members. Manage performance, attendance and employee development. Process customer orders, quotations and invoicing. Resolve customer issues quickly and professionally. Liaise with Warehouse and Supply Chain to ensure orders are delivered on time and in full. Identify opportunities to improve customer service and operational efficiency. About You: We're looking for someone who enjoys being part of the team and isn't afraid to roll their sleeves up. You'll have previous experience leading a customer service team within a busy environment and be confident managing performance, coaching colleagues and making decisions under pressure. Ideally you'll have experience within construction, or another technical product environment. You'll Have Previous experience leading a customer service team. Experience managing KPIs and team performance. Strong leadership and coaching skills. Excellent communication and problem solving abilities. The ability to prioritise in a fast paced environment. A proactive and organised approach. Strong IT skills, including Microsoft Office and ERP or order management systems. A commercial mindset with a focus on delivering exceptional customer service. What's on Offer Salary up to £40,000 Monday to Friday, 7:30am to 4:30pm 25 days annual leave plus Bank Holidays Christmas shutdown from Christmas Eve until the first working day in January, days allocated out of your annual leave Workplace pension Genuine opportunity to shape and develop a growing customer success team Join a successful and expanding business with ambitious growth plans Why Join? My client has built an outstanding reputation throughout the UK and Europe. The business prides itself on its people, customer experience and collaborative culture, making this an exciting opportunity for someone looking to make a real impact within a growing organisation. If you're a motivated leader who enjoys developing people, improving customer service and working as part of a close knit team, we'd love to hear from you. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.

Role : O365 / MDM Engineer Location: Manchester Salary: 55,000 - 65,000 pa We are actively looking to secure a O365 / MDM Engineer to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Key Responsibilities: Monitoring, tuning, and diagnosing faults within collaborative systems and enterprise environments. Supporting incident resolution and managing requests to ensure smooth operations. Collaborating with project teams to schedule and deliver tasks effectively. Automating routine tasks to improve efficiency and reduce errors. Producing technical documentation, including High-Level Designs (HLD) for configurations. Leading and supporting new IT infrastructure projects. Sharing expertise across client teams to enhance service delivery. Your Skills: Experience with M365, Intune, and Azure. Strong end-user support skills for desktop environments and Office applications, including SharePoint. Knowledge of Microsoft Teams and Skype Federation (desirable). Experience with enterprise smart device systems such as Blackberry UEM and Android. Ability to troubleshoot and support Phone handset configurations. Active SC clearance and UK sole nationality. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

IT Support Technician Location: Ringwood, Hampshire + Hybrid Home Working Salary: £26,099 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills and Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.

Job Title: Senior Accountant Location: Biggleswade (Onsite) Package: 40,000 - 60,000 per annum (DOE), onsite working, and flexible hours Working hours: Full time, Monday-Friday, 7.5 hours per day A fantastic opportunity has arisen within a small, established general accountancy practice for a Senior Accountant, within their Biggleswade office. This is a vital, client-facing role, acting as the "second in command" to the Sole Practitioner. The ideal candidate will be a master of all elements of general practice, possessing the technical expertise to manage a diverse portfolio independently while providing essential coaching and mentorship to junior staff. Paying up to 60k for fully qualified candidates, this position offers significant autonomy and the chance for a dedicated professional to become the primary advisor for their own set of clients. This is a great opportunity to make a real impact in a supportive environment where your expertise is recognized and valued by both the team and the clients you serve. Senior Accountant Job Overview Manage a diverse portfolio of clients, including sole traders, partnerships, and limited companies, acting as their primary point of contact. Prepare and review core statutory accounts, corporation tax returns, and personal tax returns. Oversee day-to-day transactional work, including payroll processing and VAT filing. Guide clients through the transition to Making Tax Digital (MTD) for income tax and handle quarterly filings. Provide proactive end-of-year planning and advice on traditional accounting queries. Review work prepared by junior staff (including those currently in their first year of ACCA) and provide hands-on training and body-language-based support in the office. Lead client onboarding processes for new introductions to the firm. Assist the Sole Practitioner with high-level advisory projects and practice management tasks. Senior Accountant Job Requirements ACCA qualified (preferred) or a finalist nearing the end of exams with strong practice experience. Significant experience in a general accountancy practice (typically 5+ years). Strong technical knowledge of UK accounting standards, PAYE, and VAT regulations. Proficiency in Sage (Cloud and Desktop), QuickBooks, and TaxCalc software. Proven ability to work independently in a "small-town" office environment where ad-hoc client walk-ins are common. Excellent relationship management skills with the "kudos" to act as a trusted lead advisor. Ability to work onsite full-time to facilitate team collaboration and junior staff development. Senior Accountant Benefits 40,000 - 60,000 per annum, strictly depending on qualification status and experience. Onsite working in a central Biggleswade location. Flexible working arrangements. Tailored benefits package, including open discussions regarding enhanced pension contributions or additional holiday entitlement. A close-knit, collaborative working environment with a direct line to the business owner. Direct recognition for your work as a primary advisor to the firm's client base. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Company Profile CBRE Global Workplace Solutions (GWS) is a leading facilities management provider, delivering integrated workplace solutions that support clients across a wide range of sectors. Job Title: Contract Support & Helpdesk Operative The Contract Support & Helpdesk Operative plays a pivotal role in the smooth day-to-day administration of the facilities management contract, acting as the central coordination point between the client, on-site engineering and soft services teams, supply chain, and the wider CBRE GWS account team. Role Summary: The post holder is the first point of contact for all facilities-related requests and queries raised by building occupiers and tenants, ensuring that work orders are accurately logged, tracked, and progressed through to completion within agreed SLA timescales. In addition to helpdesk duties, the role encompasses a broad range of administrative, financial, and compliance support activities that underpin effective contract delivery. Serve as the first point of contact for all facilities helpdesk requests received via telephone, email, and the CAFM/CMMS system, ensuring all jobs are logged accurately and promptly. Assign reactive and planned work orders to the appropriate engineer, supplier, or subcontractor in accordance with priority and SLA requirements. Monitor the progress of open work orders and proactively chase outstanding jobs, escalating any at-risk or breached SLAs to the Contract Manager without delay. Provide regular status updates to building occupiers and tenants on the progress of their logged requests, ensuring a professional and courteous service at all times. Maintain helpdesk data integrity, ensuring all job records are complete, accurately categorised, and closed in a timely manner following confirmation of completion. Produce and distribute daily, weekly, and monthly helpdesk performance reports, including SLA compliance, open job age, and reactive volumes for the Contract Manager and client. Raise purchase orders for reactive works, subcontractor call-outs, and materials in line with the contract's financial approval matrix and CBRE procurement processes. Process supplier invoices, matching against purchase orders and ensuring timely submission for approval and payment. Maintain accurate records of contract expenditure against budget, flagging variances or overspends to the Contract Manager promptly. Support the preparation of monthly management accounts packs, client reports, and financial summaries. Manage Work Order Maintenance (WOM), ensuring all rechargeable works are captured, costed, and submitted for client approval within agreed timescales. Assist with the administration of subcontractor purchase orders, including obtaining quotes, raising works orders, and closing out completed works on the CAFM system. Act as the on-site system administrator for the CAFM/CMMS platform, maintaining accurate asset data, PPM schedules, and contractor records. Create and maintain PPM task schedules, ensuring all planned maintenance activities are correctly programmed and allocated within the system. Upload and manage compliance documentation, including service reports, statutory certificates, and risk assessments. Produce system-generated reports to support contract governance, client meetings, and compliance audits. Provide first-line system support and guidance to the engineering team, ensuring accurate job recording and CAFM compliance. Maintain the site compliance tracker, ensuring all statutory inspections, service visits, and certifications are up to date and renewal actions are flagged in advance. File and manage all contract documentation, including subcontractor service reports, risk assessments, RAMS, O&M manuals, and insurance certificates. Support the preparation and collation of materials for client governance meetings, monthly KPI reviews, and contract audits. Maintain the site's Permit to Work (PTW) log, ensuring all permits are correctly issued, tracked, and closed out in a timely manner. Ensure all records are maintained in accordance with CBRE GWS document management standards and GDPR requirements. Liaise with approved subcontractors and suppliers to schedule and confirm attendance for PPM visits, reactive call-outs, and project works. Ensure all subcontractors attending site hold current insurance, RAMS, and induction documentation prior to commencement of works. Maintain the approved subcontractor register, monitoring expiry dates for insurance, accreditations, and site induction records. Obtain and evaluate competitive quotations for minor works in accordance with the contract's procurement thresholds. Provide general administrative support to the Contract Manager and on-site FM team, including meeting coordination, minute-taking, correspondence, and presentation preparation. Maintain office supplies and stationery for the facilities management team, managing stock levels and placing orders as required. Manage the site's key register, access fob allocation records, and contractor signing-in systems. Support the onboarding and induction of new team members, ensuring access to systems, uniforms, and site-specific documentation is arranged in advance. Undertake any other reasonable administrative duties as requested by the Contract Manager or Account Manager. Experience Required: Proven experience in an administrative, helpdesk, or facilities coordination role, ideally within a corporate or FM environment. Confident and professional communicator with the ability to manage multiple stakeholders simultaneously. Strong organisational skills and high attention to detail, with the ability to manage competing priorities and deadlines effectively. Experience using CAFM/CMMS systems such as Concept Evolution, Maximo, ServiceNow, or similar for job logging, tracking, and reporting. Proficient in Microsoft Office, particularly Outlook, Excel, and Word, including the ability to produce reports and track data. Experience processing purchase orders and/or invoices within a structured approval framework. A customer-focused mindset with a proactive, solution-driven approach to queries and issues. Familiarity with financial processes including WIP management, budget tracking, and month-end reporting. Understanding of hard FM services and planned preventative maintenance programmes. Knowledge of GDPR requirements in the context of document management and data handling. Experience with Microsoft SharePoint, Power BI, or similar reporting and collaboration platforms. Key Competencies Customer & Tenant Focus Acts as a professional first point of contact and manages requests with warmth, efficiency, and a solutions-focused approach. Organisational Skills Manages a high volume of concurrent tasks with accuracy and composure and prioritises effectively under pressure. Communication Communicates clearly and professionally across all channels and keeps stakeholders informed while managing expectations proactively. Attention to Detail Maintains high standards of data accuracy and document management and identifies and corrects errors before they become issues. Teamwork Supports a collaborative culture and builds strong working relationships across the FM team, supply chain, and client stakeholders. Adaptability Responds positively to changing priorities and business demands and is comfortable operating in a dynamic, fast-paced environment. Commercial Awareness Understands the financial implications of contract performance and supports the team in managing cost, compliance, and client value. Continuous Improvement Proactively identifies administrative inefficiencies and suggests practical improvements to processes, systems, and reporting. DISCLAIMER This job description is not exhaustive and may be subject to review in conjunction with the post holder and line manager in response to changes in business requirements.

Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across technical operations, ensuring outstanding customer service while developing a high-performing engineering team. Responsibilities Include Leadership: Lead, mentor and develop Helpdesk, Field Engineers, Project Engineers and Technical Specialists Conduct one-to-ones, appraisals and development planning Promote accountability, collaboration and excellent customer service Manage team resources, capacity planning and skills development Support professional training and certifications. Service Delivery: Own day-to-day technical service delivery Ensure KPIs and SLAs are achieved Act as senior escalation point for complex technical issues Drive continual service improvement Maintain high-quality documentation, standards and governance. Project Oversight: Oversee delivery of customer projects including Microsoft 365 migrations, Azure and Cloud solutions, cyber security implementations, network infrastructure upgrades, VoIP and Unified Communications, connectivity installations, and customer onboarding and technology refresh projects Work closely with Project Managers and Sales to ensure projects are delivered on time, within scope and to a high technical standard. Business Growth: Support the commercial team by attending customer meetings, assisting with solution design and technical proposals, reviewing Statements of Work and quotations, identifying opportunities to improve customer environments, and building strong relationships with customers, suppliers and technology partners. Operational Improvement: Standardise technical processes Introduce automation where appropriate Maintain documentation and technical standards Support ISO9001, ISO27001 and Cyber Essentials compliance Help shape future technical strategy. About You You'll already have significant experience leading technical teams within a Managed Service Provider and be confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full UK driving licence. Technical Knowledge Strong practical experience with Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, Microsoft Entra ID, Microsoft Azure, Cloud migrations, Endpoint management, Cyber Security, Networking, routing, switching and wireless, Firewalls, Backup and disaster recovery, VoIP and Unified Communications, and Broadband, leased lines and connectivity. Experience with PSA and RMM platforms is essential. Desirable: Microsoft Certifications ITIL Foundation 3CX SonicWall Ubiquiti ISO9001 or ISO27001 experience Success in the Role Within your first year you'll have built a high-performing technical team, improved customer satisfaction and service performance, reduced escalations, standardised documentation and processes, introduced automation and service improvements, delivered successful customer projects, and become a trusted technical leader across the business. What's on Offer: £45,000 £55,000 DOE Company-funded Microsoft and industry certifications Clear career progression 25 days holiday plus bank holidays Two paid volunteering days Pension scheme Free parking Modern offices Regular team events Supportive, collaborative culture Apply Now If you're an experienced MSP Technical Services Manager looking for an opportunity to lead, influence and help shape a growing technology business, our client would love to hear from you. This is an excellent opportunity to deliver exceptional technology solutions and outstanding customer service across the UK.

Head of IT Operations Hounslow, London (Heathrow) - Fully On-Site 85,000 - 95,000 (c. 90,000) + Benefits Our client is a well-established, privately owned logistics and supply chain business, providing warehousing, fulfilment and distribution services to a broad client base. The business has an excellent track record of growth and continues to scale across its multi-site operation. We're recruiting a Head of IT Operations to own the reliability, security and day-to-day operation of the company's IT environment across all sites. This is a genuinely strategic role (not a helpdesk or ticketing function) covering infrastructure, networks, cyber-security, resilience and end-user support, distinct from the company's separate software/platform engineering team. Reporting into senior leadership, you'll take ownership of: Infrastructure, network & hardware lifecycle across all sites Cyber-security strategy, risk & compliance (including ISO frameworks and penetration testing) System uptime, resilience & business continuity / disaster recovery Cloud infrastructure strategy and future technology roadmap End-user IT support and service standards Vendor management and IT operational budget Building and leading a dependable, well-organised IT operations team What We're Looking For Senior experience leading IT operations, infrastructure and security in a mission-critical, multi-site environment Strong knowledge of networks, cloud infrastructure and cyber-security A proven track record running dependable, well-governed IT operations Experience in multi-site, warehouse or operational environments is an advantage Exposure to ISO frameworks / formal security certifications is an advantage You will be based full-time on-site at the company's Hounslow, London office (close to Heathrow), Monday to Friday, with occasional travel to the business's other UK and European sites. This is a hands-on role in a fast-paced, live operational business - full-time office presence is essential. This is a genuine leadership opportunity in a high-growth business, with a clear path to Director-level as the role and impact grow over time. You'll have real influence over IT strategy and be a key partner to the senior leadership team - not simply managing a support desk. Suitable candidates may have experience as: Head of IT, IT Director, Head of IT Infrastructure, IT Infrastructure Manager, Head of IT Operations, IT Operations Manager, IT Operations Director, Head of Infrastructure & Security, Group IT Manager, Head of IT Services, IT Service Delivery Manager, Head of Technology Operations, Network & Infrastructure Manager, IT Manager. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Student Computing & Distribution Helpdesk Advisor (Temporary) Start Date: 1st September 2026 or sooner End Date: 3rd November 2026 Pay Rate: 14.16 per hour Location: Milton Keynes MK7 6AA Contract: Full-time, 37hrs per week Hours: Hours between 8am to 5pm (flexibility required) About the Role You will respond to enquiries via telephone, email, webchat and other digital channels, taking ownership of customer queries through to resolution wherever possible. Working closely with colleagues across the University, distribution partners and external suppliers, you will ensure students receive the support and course materials they need throughout their learning journey. We are looking for a proactive, customer-focused Helpdesk Advisers, you will provide first-line support to students, Associate Lecturers and colleagues, resolving a wide range of technical and course material enquiries across multiple communication channels. Whether you are helping students access their online learning platform, troubleshooting software installation issues or coordinating the delivery of study materials, you will deliver an outstanding customer experience while ensuring every interaction is handled professionally and efficiently. The University's Computing Helpdesk supports students with technical issues including account access, software, passwords and online services, operating across phone, email and webchat. Who We are Looking For This role would suit candidates with experience in: IT Helpdesk or Service Desk Support First-Line IT Support Customer Contact Centres Technical Support Advisor roles Higher Education or Student Services (desirable) Distribution or Logistics Customer Support (Desirable) Key responsibilities Provide first-line support for student and staff enquiries relating to IT systems, software and course material deliveries. Diagnose technical issues and provide first-time fixes or appropriate workarounds where possible. Support customers via telephone, email, webchat and other digital communication channels. Accurately record, manage and update enquiries using the University's VOICE customer relationship management system. Liaise with the University's distribution centre regarding dispatches, order processing and proof of delivery requests. Raise and manage delivery queries and claims with external courier partners. Work collaboratively with colleagues across the University to resolve technical and operational issues. Support testing of new systems, services and processes before implementation. Maintain and contribute to the Helpdesk knowledge base, ensuring guidance remains accurate and up to date. Support the induction and training of new team members where required. Build positive working relationships with internal stakeholders across multiple departments. Produce reports, analyse trends and identify opportunities to improve customer service and operational efficiency. Keep technical knowledge current and proactively develop your skills. About You You will enjoy solving problems, helping people and working in a fast-paced customer service environment. You will need to be organised, adaptable and able to remain calm under pressure while delivering consistently high levels of customer service. Essential Previous experience within an IT Helpdesk, Service Desk or technical customer support environment, or significant experience in a customer-facing support role. Confident written communication - a large proportion of the work is webchat and email Good IT literacy: operating systems, browsers, MS Office, basic fault-finding Able to work at pace in a measured environment and stay level-headed under pressure GCSE pass (or equivalent) in English and Maths Excellent customer service skills with the ability to build rapport with a wide range of customers. Experience organising and managing administrative processes with excellent attention to detail. Ability to prioritise workloads and respond effectively to changing demands. Good understanding of Microsoft Windows, common operating systems, web browsers and Microsoft Office applications. Ability to troubleshoot software installation issues and provide practical solutions or workarounds. Desirable Knowledge of distribution, logistics or dispatch processes. Understanding of Higher Education or student support services. Awareness of GDPR, Freedom of Information and data protection legislation. Apply Today If you are passionate about technology, enjoy helping customers and want to build your career within one of the UK's leading universities, we would love to hear from you. How to Apply? Please click 'Apply' and submit your most up-to-date CV. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.

Helpdesk Service Coordinator - Facilities - 28,000 + 10% Bonus + Healthcare + Pension We are recruiting for a growing organisation who are looking for two Helpdesk Service Coordinators to work in their head office in North Manchester on their Service Helpdesk, these are expansion roles due to increased national contracts won. Account managing their clients service and maintenance requirements, workload scheduling, planning PPM works and reactive callouts. This role is a full-time office-based role, not hybrid however there is flexibility on start and finish times, Monday to Friday, no Weekends or evenings required. Helpdesk Service Coordinator - Package Salary 28,000 10% Bonus Healthcare Plan 2 paid CSR Days Private Pension 23 Days holiday rising to 28 with service + Bank Holidays Helpdesk Service Coordinator - Requirements Used to working on a busy helpdesk - Desirable Scheduling of Engineers workloads - Desirable Full Driving Licence - Desirable IT Skills and Reporting on CAFM systems - Desirable These roles would suit people who has worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers workloads are scheduled. We will accept applications from those who have worked as a Help desk Coordinator, Helpdesk Team Leader, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Helpdesk Support, Service planner, Help Desk Engineer, Helpdesk Coordinator. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Programme Manager / Community Development Manager A meaningful opportunity for a Programme Manager / Community Development Manager with a clear commitment to racial justice principles and experience working with the VCSE sector and Black and Racially Minoritised communities. If you've also worked in the following roles, we'd also like to hear from you: Development Manager, Charity Programme Manager, VCSE Development Manager, Organisational Development Manager, Capacity Building Manager, Fundraising Manager, Community Engagement Manager, Partnerships Manager, Grants Manager The official job title within the organisation is Development Manager SALARY: £40,000 per annum (depending on experience) + Benefits LOCATION: Hybrid working between office and home, with desk space at the Bristol office (BS2), and travel across South West for organisational needs JOB TYPE: Full-Time, Permanent JOB OVERVIEW With racial justice and community impact at its heart, this role is ideal for a Programme Manager / Community Development Manager who can help Black and Racially Minoritised VCSE organisations strengthen capacity, sustainability and influence. The Programme Manager / Community Development Manager will deliver practical support across organisational development, fundraising, governance, strategy, stakeholder engagement and peer learning. The Programme Manager / Community Development Manager will also support colleagues across the region, contribute to funding applications and use CRM and reporting systems to capture progress, impact and learning. DUTIES Your duties as the Programme Manager / Community Development Manager include: Programme Delivery: Deliver fundraising and capacity building support to Black and Racially Minoritised VCSE organisations across the South West Team Support: Support Community Organisers, a Fundraising Lead and Development Workers operating in different parts of the region Organisational Development: Work with charities, CIOs, CICs and unincorporated groups to assess needs and develop plans around strategy, theory of change, governance, growth and sustainability Community Convening: Host networking events, peer learning circles and knowledge-sharing opportunities with community organisations and partners Stakeholder Engagement: Build links with local authorities, NHS, Public Health, the Police and other stakeholders to help ensure services reflect the needs of local Black and Racially Minoritised communities Fundraising Support: Draft fundraising applications and engage with funders to help unlock resources that achieve better outcomes with and for Black and Racially Minoritised communities Learning and Resources: Ensure advice, templates, tools and learning opportunities are available to strengthen funding, impact and sustainability Reporting and Insight: Capture organisational information, development activity, impact and learning using CRM and engagement reporting systems CANDIDATE REQUIREMENTS ESSENTIAL Understanding of and commitment to racial justice principles, with alignment to the organisation's values and mission Proven experience of programme management Experience of organisational development in the VCSE sector Experience working with Black and Racially Minoritised communities, or otherwise marginalised communities, using trauma-informed practice Excellent interpersonal and communication skills, with the ability to connect with diverse communities, negotiate and share information clearly Strong organisational and strategic planning skills, with experience coordinating events, campaigns or community programmes Excellent facilitation, communication and presentation skills Experience delivering capacity building and/or support programmes Knowledge of legal structures, organisational planning and budgets Ability to work independently, manage a varied workload and thrive in a small, agile team Strong computer skills including CRM systems, Microsoft Teams and Office, including Word, Excel and PowerPoint DESIRABLE Knowledge of the South West context and the specific challenges facing racially minoritised communities in the region Experience working within the voluntary and community sector Experience designing training programmes or community resources BENEFITS 25 days annual leave plus bank holidays Pension with 3% employer contribution Hybrid working between office and home, with desk space at the organisation's Bristol office, with travel across South West for organisational needs Professional development and training support, including connections to the organisation's work Pastoral support through workplace wellbeing practitioner A committed, collegial team doing work that genuinely matters, in an organisation building something new HOW TO APPLY To be considered for this job vacancy, please submit your CV and Cover Letter to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14984 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Bristol, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Customer Operations Manager (Heat Networks) 12-month Contract London (Hybrid) Inside IR35 ASAP Start We're hiring an experienced Customer Operations Manager to lead the day-to-day delivery of customer operations across multiple heat network sites-ensuring customers receive a reliable, compliant, high-quality service across metering, billing, payments, onboarding/offboarding, complaints and service interruptions. What you'll be doing Own customer ops delivery: utility billing, payment collection/credit control, customer contact, enquiries and account management Manage and performance-monitor external service partners / contact centre providers against SLAs Ensure customer platforms run smoothly: online accounts, app, payment providers, billing platform and data flows Lead new site/customer onboarding, partnering with regional teams and service partners Support escalations: complex complaints, service interruptions and Ombudsman cases Drive process improvement: SOPs, guidance, training and operational standards Track and report on customer metrics, aged debt, complaints and compliance (weekly/monthly insight) Support regulatory and audit requirements (e.g. data protection, Heat Trust, Ofgem) Essential experience Demonstrable experience in utility billing, credit control and customer service (non-negotiable) 5+ years in customer operations/service delivery within a regulated or consumer-facing environment (utilities/energy ideal) Strong knowledge of billing, metering, CRM/service desk and customer account systems Proven track record managing service providers and holding them to SLAs Confident with Excel/data analysis and producing operational reporting Strong background in complaints handling, escalations and service recovery Contract details 12 months, Inside IR35 London (hybrid) ASAP start Please contact the recruitment team for further information Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Director of Planning (RTPI Town Planner) - Major Infrastructure & Development Consultancy Cambridge Are you a Senior Town Planner ready to step into a genuinely influential leadership role? This is a rare opportunity to shape the strategic direction of a nationally recognised planning and environmental consultancy driving growth, leading high-performing teams, and making your mark on some of the UK's most significant infrastructure and development projects. The Role As Director of Planning, you'll sit at the heart of a collaborative, multi-disciplinary team operating across the UK. This isn't a desk-bound management job you'll be actively winning work, leading key client accounts and influencing how the practice evolves in a rapidly changing planning landscape. Your focus will span three areas: strategic leadership, business growth and exceptional project delivery. You'll help shape the consultancy's national planning offering, build its pipeline of major projects across sectors including energy, transport, water and housing whilst ensuring the quality of service the team delivers remains second to none. What You'll Be Doing Leading and mentoring planning teams across multiple UK offices Driving business development and securing major infrastructure and development commissions Acting as lead director on flagship client accounts Overseeing commercial performance, governance and risk across complex projects Collaborating with environment, engineering, and design teams to deliver integrated solutions Contributing to industry thinking on planning reform and infrastructure delivery What We're Looking For Degree or postgraduate qualification in Town Planning (RTPI accredited) and Chartered RTPI membership - Essential Significant consultancy experience at a senior level, with a strong track record in winning and delivering major projects Deep knowledge of the UK planning system, including DCO and other consenting regimes A well-established professional network and recognised industry profile Strong commercial awareness and confident stakeholder engagement skills What's On Offer A competitive salary likely to be in the range of £80k - £130k fully dependent on experience and interview, plus a tailored benefits package, hybrid working, flexible holidays and genuine investment in your professional development. You'll be joining a consultancy at the forefront of sustainable infrastructure, net zero, biodiversity net gain and digital transformation work that genuinely matters. Interested? Get in touch for a confidential conversation before you apply. Contact Joey Waller at Conrad Consulting on (phone number removed), or hit apply with your up-to-date CV.

We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first. Working hours: Monday-Friday 08:00-17:00, with optional overtime/Saturdays (if applicable). Key Responsibilities Reception & Customer Experience First point of contact for customers - in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly, and efficient customer experience Keep customers fully informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Identify and deliver upsell and cross-sell opportunities on services and products Clearly explain recommended work, service options, and costs Convert enquiries into confirmed bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle customer concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee the daily operation of the garage and front-of-house Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and quality of workmanship Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Oversee aftercare processes to maintain customer trust and satisfaction Innovation & Continuous Improvement Bring new ideas to improve efficiency, customer experience, and profitability Take ownership of implementing improvements and service standards Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' proven experience as a Service Advisor, Garage Manager, or similar role Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling services and products Organised, commercially aware, and comfortable managing a busy garage Proactive, solutions-focused, and confident introducing improvements MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About us At MD Autocare, we are recognised for quality workmanship, honest service, and consistently high customer ratings. Our reputation reflects years of reliable results and a commitment to putting customers first. We believe great service begins with a strong, valued team, and our customer reviews and repeat business reflect both our technical expertise and our colleagues' dedication. As we grow, we seek individuals who want more than just a job - a career environment where effort is recognised, development is encouraged, and teamwork is valued. Our Values Quality - Without Compromise We take pride in getting it right the first time, guided by high standards, attention to detail, and professional integrity. People First Respect and fairness are central to our culture, for both customers and colleagues. We listen, support, and treat everyone properly. Trust & Transparency We operate openly and honestly with customers and colleagues, prioritising clear communication and mutual respect. Continuous Improvement A Place Where You're Valued. We continually improve our skills, processes, and workplace, because growth is a shared goal. We recognise hard work, reliability, and craftsmanship, and ensure everyone feels appreciated. Job Security & Stability As a well-established, highly rated business, we provide a stable work environment with consistent demand and long-term opportunities. Supportive Team Culture You will work with experienced professionals who respect one another, share knowledge, and collaborate when it matters most. Development & Progression We support on-the-job learning and career progression, whether you want to deepen your technical expertise or take on more responsibility. Pride in Your Work Our high customer satisfaction scores mean you can take pride in your work, knowing it makes a difference and is genuinely appreciated. Workplace Respect We believe in fair treatment, clear expectations, and a positive workplace where people enjoy coming to work. Why Join MD Autocare Join a business with excellent customer ratings and a strong reputation Stable, long-term role within an established and growing business Friendly, supportive team culture Ongoing training and development opportunities REF-229968

Director of Planning (RTPI Town Planner) Major Infrastructure & Development Consultancy London Are you a Senior Town Planner ready to step into a genuinely influential leadership role? This is a rare opportunity to shape the strategic direction of a nationally recognised planning and environmental consultancy driving growth, leading high-performing teams, and making your mark on some of the UK's most significant infrastructure and development projects. The Role As Director of Planning, you'll sit at the heart of a collaborative, multi-disciplinary team operating across the UK. This isn't a desk-bound management job you'll be actively winning work, leading key client accounts and influencing how the practice evolves in a rapidly changing planning landscape. Your focus will span three areas: strategic leadership, business growth and exceptional project delivery. You'll help shape the consultancy's national planning offering, build its pipeline of major projects across sectors including energy, transport, water and housing whilst ensuring the quality of service the team delivers remains second to none. What You'll Be Doing Leading and mentoring planning teams across multiple UK offices Driving business development and securing major infrastructure and development commissions Acting as lead director on flagship client accounts Overseeing commercial performance, governance and risk across complex projects Collaborating with environment, engineering, and design teams to deliver integrated solutions Contributing to industry thinking on planning reform and infrastructure delivery What We're Looking For Degree or postgraduate qualification in Town Planning (RTPI accredited) and Chartered RTPI membership - Essential Significant consultancy experience at a senior level, with a strong track record in winning and delivering major projects Deep knowledge of the UK planning system, including DCO and other consenting regimes A well-established professional network and recognised industry profile Strong commercial awareness and confident stakeholder engagement skills What's On Offer A competitive salary likely to be in the range of £80k - £130k fully dependent on experience and interview, plus a tailored benefits package, hybrid working, flexible holidays and genuine investment in your professional development. You'll be joining a consultancy at the forefront of sustainable infrastructure, net zero, biodiversity net gain and digital transformation work that genuinely matters. Interested? Get in touch for a confidential conversation before you apply. Contact Joey Waller at Conrad Consulting on (phone number removed), or hit apply with your up-to-date CV.

We are looking for a highly motivated and customer-focused Desk Based Sales Executive to join our growing sales team. This role is primarily focused on developing and growing relationships within our existing customer base while also identifying and securing new business opportunities across the UK Public Sector. This is a blended sales role combining account growth (75%) and new business generation (25%). You will be responsible for maximising revenue from existing customers through upselling, cross-selling and renewals, whilst proactively identifying and engaging new prospects to create future growth opportunities. Working closely with Client Managers, Service Managers, Project Managers and Solutions teams, you will play a key role in delivering exceptional customer experiences and achieving ambitious sales targets. Purpose of the Role To drive business growth and customer satisfaction across MLL's UK Public Sector customer base, including Local Authorities, Education, NHS, Emergency Services and Third Sector organisations. The role will focus primarily on expanding existing customer relationships through MLL's portfolio of connectivity, network, voice, collaboration, hosting, security and managed services solutions, whilst also developing a pipeline of new customer opportunities. Skills, Knowledge & Experience Essential - Previous experience in a sales, account management or business development role. Excellent verbal and written communication skills. Strong relationship-building and customer engagement skills. Ability to identify customer needs and recommend suitable solutions. Commercial awareness and a customer-first mindset. Excellent organisational and time management skills. Self-motivated with a results-driven approach. Experience using CRM systems to manage opportunities and customer interactions. Proficiency in Microsoft Office, particularly Excel and Word. Desirable - Experience within Telecommunications, Connectivity, Managed Services or Technology sectors. Knowledge of Public Sector procurement environments. Understanding of sales methodologies, pipeline management and opportunity qualification. Experience handling objections and negotiating commercial outcomes. Key Responsibilities Account Management & Sales Growth (75%) - Manage inbound sales enquiries and order desk requests from existing customers. Build strong relationships with customers and become a trusted advisor. Identify opportunities to upsell and cross-sell MLL products and services. Working with the order processing and solution architect to generate quotations. Proactively offering new MLL propositions to customers. Understand customer business objectives and future requirements. Qualify opportunities and collaborate with Solution Architects to develop customer solutions. Generate, present and follow up quotations through to successful close. Drive customer retention, growth and contract renewals. Ensure all opportunities, activities and customer interactions are accurately maintained within the CRM system. Deliver a seamless handover of orders to operational and delivery teams. Develop and manage a healthy personal sales pipeline. Achieve agreed Gross Margin (GM), Sales Order Value (SOV) and revenue growth targets. New Business Development (25%) - - Identify and research potential new customers within target markets. - Generate and qualify leads through outbound prospecting activities including telephone, email and social selling. - Execute outbound sales campaigns to support business growth objectives. - Engage decision makers and communicate the value of MLL's solutions. - Arrange meetings, demonstrations and introductory conversations for qualified opportunities. - Develop a pipeline of new business opportunities and maintain accurate sales forecasts. - Continuously develop prospecting techniques and market knowledge. What Success Looks Like - - Consistently achieving or exceeding sales targets and KPIs. - Growing revenue and customer value within existing accounts. - Building and maintaining a robust sales pipeline. - Successfully converting qualified opportunities into profitable business. - Delivering exceptional customer experiences and long-term relationships. - Contributing to the overall growth strategy of the business. Job Benefits Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities Why Join Us? At MLL, you'll be joining a high-performing team where customer success and growth sit at the heart of everything we do. You'll have the opportunity to develop your sales career in an environment that values collaboration, innovation and continuous improvement while working with some of the UK's most important public sector organisations. Ideal candidate profile: An account-focused salesperson who enjoys building long-term customer relationships but also has the confidence and resilience to generate new business opportunities when required. This balance reflects a modern "Farmer-Hunter" sales profile, with approximately 75% customer growth and retention responsibilities and 25% new business development activity. The Behaviours We Value Accountability Builds Trust We take ownership of our commitments and deliver on our promises. Data Delivers Distinction We use data and insight to make informed decisions and create value for customers. Challenging for Change We continuously seek better ways of working and challenge the status quo. Delivering Excellence We strive for exceptional outcomes for our customers, colleagues and business.

IT Support Engineer Skelmersdale Permanent Office Based Looking for a support role where you can genuinely develop your infrastructure skills rather than simply reset passwords? Our client is one of the UK's largest specialist management organisations, operating nationally and investing significantly in technology, digital transformation and business growth. As their internal IT function continues to expand, they're looking for an experienced IT Support Engineer to become a key member of their technology team based at their Skelmersdale headquarters. This is a broad technical position offering exposure across infrastructure, end-user computing, Microsoft technologies, telephony, networking and business systems, alongside involvement in ongoing IT improvement projects. The Role Reporting into the Infrastructure Manager, you'll support users across the organisation whilst helping maintain and improve the company's technology estate. Responsibilities include: Delivering 1st and 2nd Line IT support Supporting Microsoft Windows desktop and server environments Managing Microsoft 365 and Active Directory Monitoring infrastructure, backups and security Supporting Hyper-V and virtual environments Assisting with SQL databases and business systems Administering telephony platforms Working on hardware refreshes and infrastructure projects Maintaining documentation and IT standards Helping drive continuous improvement across the IT function We're looking for someone with experience of: IT Support Engineer IT Technician 2nd Line Support Service Desk Microsoft Windows Windows Server Active Directory Microsoft 365 Hyper-V SQL Networking ITSM platforms Why Join? This is a fantastic opportunity to join a stable, growing organisation where technology is viewed as a genuine business enabler rather than simply a support function. You'll gain exposure to a broad technical environment, work closely with experienced IT leadership and contribute towards projects that directly impact the wider business. As the company continues to grow through investment and acquisition, there will be genuine opportunities to develop your career alongside it.