We're looking for a MEP Site Manager (Mechanical) to join our Faslane & Coulport Naval bases team based in Faslane & Coulport Naval bases. Location: Faslane & Coulport Naval bases - On Site Hours: 42.5 hours per week - some flexibility on hours available if desired, just let us know when you speak to us. We are unable to offer certificates of sponsorship to any candidates in this role. We're looking for an experienced MEP Site Manager with a strong mechanical focus to lead the delivery of mechanical and associated MEP works on our large-scale construction projects. You'll be at the heart of site operations, coordinating activities, supporting subcontractors, and ensuring we deliver the highest standards of quality, safety, and efficiency from installation through to handover. What will you be responsible for? As a MEP Site Manager (Mechanical), you'll be working within the Operations team, supporting them in delivering excellence across mechanical services on site. Your day to day will include: Overseeing site management of mechanical services including HVAC, pipework, plant, ductwork, public health, and BMS interfaces Coordinating mechanical works alongside electrical, CSA, and specialist packages to ensure seamless MEP integration Managing day-to-day site activities, logistics, access, safety, and quality whilst promoting a safety-first culture Ensuring mechanical installations meet design specifications and quality standards, managing inspections, snagging, and sign-off Supporting testing, commissioning, and handover procedures, whilst maintaining clear communication with subcontractors, project teams, and client stakeholders What are we looking for? This role of MEP Site Manager (Mechanical) is great for you if: You have proven experience as an MEP or Mechanical Site Manager on large-scale construction projects with a strong mechanical background in building services You're skilled at managing multiple subcontractors on live construction sites and have excellent coordination, leadership, and communication abilities You hold SMSTS and CSCS qualifications, along with a sound knowledge of UK building regulations and mechanical services standards You understand commissioning and handover processes, and have experience on projects with £10m+ MEP value You have a relevant mechanical or building services qualification (HNC/HND/Degree preferred) and a full driving licence Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role and the nature of the work at this site, you will be required to complete a Government Security Check (SC) Clearance, which takes place before your employment, and is conducted by the Cabinet Office's United Kingdom Security Vetting (UKSV) agency who set out a pre-requisite criteria including residency history. Applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us - to read more about our programme to support people with convictions into employment, visit careers/making-ground. This role will also be subject to further pre-employment checks. We look forward to seeing your application to . Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
Apr 15, 2026
Full time
We're looking for a MEP Site Manager (Mechanical) to join our Faslane & Coulport Naval bases team based in Faslane & Coulport Naval bases. Location: Faslane & Coulport Naval bases - On Site Hours: 42.5 hours per week - some flexibility on hours available if desired, just let us know when you speak to us. We are unable to offer certificates of sponsorship to any candidates in this role. We're looking for an experienced MEP Site Manager with a strong mechanical focus to lead the delivery of mechanical and associated MEP works on our large-scale construction projects. You'll be at the heart of site operations, coordinating activities, supporting subcontractors, and ensuring we deliver the highest standards of quality, safety, and efficiency from installation through to handover. What will you be responsible for? As a MEP Site Manager (Mechanical), you'll be working within the Operations team, supporting them in delivering excellence across mechanical services on site. Your day to day will include: Overseeing site management of mechanical services including HVAC, pipework, plant, ductwork, public health, and BMS interfaces Coordinating mechanical works alongside electrical, CSA, and specialist packages to ensure seamless MEP integration Managing day-to-day site activities, logistics, access, safety, and quality whilst promoting a safety-first culture Ensuring mechanical installations meet design specifications and quality standards, managing inspections, snagging, and sign-off Supporting testing, commissioning, and handover procedures, whilst maintaining clear communication with subcontractors, project teams, and client stakeholders What are we looking for? This role of MEP Site Manager (Mechanical) is great for you if: You have proven experience as an MEP or Mechanical Site Manager on large-scale construction projects with a strong mechanical background in building services You're skilled at managing multiple subcontractors on live construction sites and have excellent coordination, leadership, and communication abilities You hold SMSTS and CSCS qualifications, along with a sound knowledge of UK building regulations and mechanical services standards You understand commissioning and handover processes, and have experience on projects with £10m+ MEP value You have a relevant mechanical or building services qualification (HNC/HND/Degree preferred) and a full driving licence Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role and the nature of the work at this site, you will be required to complete a Government Security Check (SC) Clearance, which takes place before your employment, and is conducted by the Cabinet Office's United Kingdom Security Vetting (UKSV) agency who set out a pre-requisite criteria including residency history. Applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us - to read more about our programme to support people with convictions into employment, visit careers/making-ground. This role will also be subject to further pre-employment checks. We look forward to seeing your application to . Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
Title - Site Manager Location- Lincolnshire What you will be doing: An opportunity has arisen for a Site Manager to join the team at Galliford Try within our Asset Intelligence Business. Ideally, you will based in or around the North East area for this role. • Reporting to the Construction Manager and supporting the Project Delivery Team, you will be involved in the site management of Mechanical, Electrical and Civil installation schemes, predominately in the Health Care Sector • Management and control of all site activities ensuring that all work is undertaken in a safe and timely manner in accordance with all Safety, Health and Environmental legislation, all relevant contractual timescales and all relevant contract specifications • Using IT site platforms to work alongside the PM, Planner, Client and Subcontractor, to regularly review the progress of the works, ensuring that adherence to the contract programme dates is maintained • Ensure the accurate completion of site documentation such as Method Statements, Risk Assessments, Installation programmes and test and inspection documentations • Undertake Site Inductions and regular Tool Box Talks for all resources visiting and working on the site • Create and maintain an environment aligning with our Health, Safety and Environment culture whist encouraging a safe and collaborative working environment About You: • An industry applicable ONC or City & Guilds / NVQ equivalent is required • Relevant H&S qualifications (SMSTS, IOSH or CITB 5 Day Site Safety Management, A relevant CSCS card, First Aid training • A commercial and contractual awareness balanced by excellent management skills • Working knowledge of Microsoft packages • Desire to understand and promote the Company purpose, vision, values and culture • Organised, structured and professional, with a passion for excellence, striving to delivering the best • Flexibility, resilience and the ability to influence and build relationships with key stakeholders • Commitment to the provision of excellent customer service, passionate, committed and enthusiastic in all that you do • A self-starter with a can-do attitude and a desire to pick up new challenges. Dedicated to working together to achieve results What We Can Offer in Return: With an impressive order book of over £4.1 billion we are one of the industry's leading principal contractors, affording you the opportunity to work on some of the UK's most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we're poised for further growth and success, so if you're committed, talented and enthusiastic, Galliford Try is the right place for you. We are committed to maintaining the physical and mental wellbeing of all our people, through our 'Be Well' programme which offers discounts on certain products, advice and support for a range of issues. We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential. Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged. Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team. Our Benefits: We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary. • Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays • A wide range of corporate discounts • Cycle to Work schemes • Comprehensive pension plan • Regular Save as You Earn share purchase scheme • Private medical scheme options are available for all salaried employees and our employee assistance programme also provides free 24/7 support to those who need it • Paid for yearly membership to one recognised professional association relevant to your role
Apr 15, 2026
Full time
Title - Site Manager Location- Lincolnshire What you will be doing: An opportunity has arisen for a Site Manager to join the team at Galliford Try within our Asset Intelligence Business. Ideally, you will based in or around the North East area for this role. • Reporting to the Construction Manager and supporting the Project Delivery Team, you will be involved in the site management of Mechanical, Electrical and Civil installation schemes, predominately in the Health Care Sector • Management and control of all site activities ensuring that all work is undertaken in a safe and timely manner in accordance with all Safety, Health and Environmental legislation, all relevant contractual timescales and all relevant contract specifications • Using IT site platforms to work alongside the PM, Planner, Client and Subcontractor, to regularly review the progress of the works, ensuring that adherence to the contract programme dates is maintained • Ensure the accurate completion of site documentation such as Method Statements, Risk Assessments, Installation programmes and test and inspection documentations • Undertake Site Inductions and regular Tool Box Talks for all resources visiting and working on the site • Create and maintain an environment aligning with our Health, Safety and Environment culture whist encouraging a safe and collaborative working environment About You: • An industry applicable ONC or City & Guilds / NVQ equivalent is required • Relevant H&S qualifications (SMSTS, IOSH or CITB 5 Day Site Safety Management, A relevant CSCS card, First Aid training • A commercial and contractual awareness balanced by excellent management skills • Working knowledge of Microsoft packages • Desire to understand and promote the Company purpose, vision, values and culture • Organised, structured and professional, with a passion for excellence, striving to delivering the best • Flexibility, resilience and the ability to influence and build relationships with key stakeholders • Commitment to the provision of excellent customer service, passionate, committed and enthusiastic in all that you do • A self-starter with a can-do attitude and a desire to pick up new challenges. Dedicated to working together to achieve results What We Can Offer in Return: With an impressive order book of over £4.1 billion we are one of the industry's leading principal contractors, affording you the opportunity to work on some of the UK's most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we're poised for further growth and success, so if you're committed, talented and enthusiastic, Galliford Try is the right place for you. We are committed to maintaining the physical and mental wellbeing of all our people, through our 'Be Well' programme which offers discounts on certain products, advice and support for a range of issues. We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential. Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged. Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team. Our Benefits: We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary. • Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays • A wide range of corporate discounts • Cycle to Work schemes • Comprehensive pension plan • Regular Save as You Earn share purchase scheme • Private medical scheme options are available for all salaried employees and our employee assistance programme also provides free 24/7 support to those who need it • Paid for yearly membership to one recognised professional association relevant to your role
Fabrication Projects Engineer Location: Nottinghamshire and West Yokshire We're looking for a proactive and collaborative Fabrication Projects Engineer to join our team (known internally as Contracts Engineer). In this role, you'll take ownership of fabrication access metalwork projects across clean and wastewater schemes for major Water companies. You'll work closely with colleagues, clients, and suppliers to deliver safe, high quality, and cost effective solutions from early design through to completion. What you'll be doing Leading engineering activities from concept through to completion, working with in-house teams including site installation and workshop personnel. Managing multiple projects concurrently, ensuring they are delivered safely, on time, and within budget. Building strong relationships with clients and stakeholders, contributing to the achievement of KPIs and project objectives. Conducting site visits and surveys, gathering information to inform design development. Producing preliminary and detailed designs, drawings, and sketches in line with relevant legislation and standards. Supporting the preparation of estimates, quotations, and contract documentation. Creating and maintaining method statements, risk assessments, inspection and test plans, and project records. Overseeing site safety, health, and environmental responsibilities. Coordinating with suppliers, specialist subcontractors, and internal teams to ensure smooth project delivery. Managing procurement of materials and subcontracted services. Compiling final contract documentation, including "as-built" information and CE documentation. Monitoring contract finances, including profit and loss, variations, and final accounts. What we're looking for ONC/HNC/B.Eng or NVQ equivalent in a relevant discipline. Full UK driving licence. Experience in fabrication and/or engineering. Strong commercial and contractual awareness. Working knowledge of Microsoft Office applications. Experience using project management software. Working knowledge of AutoCAD or similar design tools. A genuine desire to support and reflect our company purpose, vision, values, and culture. A trustworthy, ethical approach with the ability to handle information confidentially. Flexibility, resilience, and the confidence to influence and build relationships at all levels. Strong communication skills and a team focused attitude. Effective time management skills and the ability to balance competing priorities. Experience working in a fast paced, multi-site environment. Self-motivation and the ability to plan and organise your own workload to meet deadlines. Why join us? You'll be working on some of the most exciting, industry-leading projects backed by a £3.8 billion order book, giving you stability and the chance to make a real impact. We offer a competitive salary with a comprehensive benefits package, including generous holiday entitlement with the option to buy more, a robust pension plan, and private medical options. You'll also have access to our employee assistance programme for 24/7 support. We invest in your professional growth by paying for annual membership to a recognised professional body and providing tailored training and leadership development programmes to help you progress in your career. Our agile working options give you flexibility in how, when, and where you work, so you can balance your professional and personal life effectively Galliford Try is committed to diversity, inclusion, and supporting your wellbeing. If you're passionate about delivering excellence and want to make an impact, apply today and help us build the infrastructure that shapes communities
Apr 15, 2026
Full time
Fabrication Projects Engineer Location: Nottinghamshire and West Yokshire We're looking for a proactive and collaborative Fabrication Projects Engineer to join our team (known internally as Contracts Engineer). In this role, you'll take ownership of fabrication access metalwork projects across clean and wastewater schemes for major Water companies. You'll work closely with colleagues, clients, and suppliers to deliver safe, high quality, and cost effective solutions from early design through to completion. What you'll be doing Leading engineering activities from concept through to completion, working with in-house teams including site installation and workshop personnel. Managing multiple projects concurrently, ensuring they are delivered safely, on time, and within budget. Building strong relationships with clients and stakeholders, contributing to the achievement of KPIs and project objectives. Conducting site visits and surveys, gathering information to inform design development. Producing preliminary and detailed designs, drawings, and sketches in line with relevant legislation and standards. Supporting the preparation of estimates, quotations, and contract documentation. Creating and maintaining method statements, risk assessments, inspection and test plans, and project records. Overseeing site safety, health, and environmental responsibilities. Coordinating with suppliers, specialist subcontractors, and internal teams to ensure smooth project delivery. Managing procurement of materials and subcontracted services. Compiling final contract documentation, including "as-built" information and CE documentation. Monitoring contract finances, including profit and loss, variations, and final accounts. What we're looking for ONC/HNC/B.Eng or NVQ equivalent in a relevant discipline. Full UK driving licence. Experience in fabrication and/or engineering. Strong commercial and contractual awareness. Working knowledge of Microsoft Office applications. Experience using project management software. Working knowledge of AutoCAD or similar design tools. A genuine desire to support and reflect our company purpose, vision, values, and culture. A trustworthy, ethical approach with the ability to handle information confidentially. Flexibility, resilience, and the confidence to influence and build relationships at all levels. Strong communication skills and a team focused attitude. Effective time management skills and the ability to balance competing priorities. Experience working in a fast paced, multi-site environment. Self-motivation and the ability to plan and organise your own workload to meet deadlines. Why join us? You'll be working on some of the most exciting, industry-leading projects backed by a £3.8 billion order book, giving you stability and the chance to make a real impact. We offer a competitive salary with a comprehensive benefits package, including generous holiday entitlement with the option to buy more, a robust pension plan, and private medical options. You'll also have access to our employee assistance programme for 24/7 support. We invest in your professional growth by paying for annual membership to a recognised professional body and providing tailored training and leadership development programmes to help you progress in your career. Our agile working options give you flexibility in how, when, and where you work, so you can balance your professional and personal life effectively Galliford Try is committed to diversity, inclusion, and supporting your wellbeing. If you're passionate about delivering excellence and want to make an impact, apply today and help us build the infrastructure that shapes communities
Fabrication Projects Engineer Location: Nottinghamshire and West Yokshire We're looking for a proactive and collaborative Fabrication Projects Engineer to join our team (known internally as Contracts Engineer). In this role, you'll take ownership of fabrication access metalwork projects across clean and wastewater schemes for major Water companies. You'll work closely with colleagues, clients, and suppliers to deliver safe, high quality, and cost effective solutions from early design through to completion. What you'll be doing Leading engineering activities from concept through to completion, working with in-house teams including site installation and workshop personnel. Managing multiple projects concurrently, ensuring they are delivered safely, on time, and within budget. Building strong relationships with clients and stakeholders, contributing to the achievement of KPIs and project objectives. Conducting site visits and surveys, gathering information to inform design development. Producing preliminary and detailed designs, drawings, and sketches in line with relevant legislation and standards. Supporting the preparation of estimates, quotations, and contract documentation. Creating and maintaining method statements, risk assessments, inspection and test plans, and project records. Overseeing site safety, health, and environmental responsibilities. Coordinating with suppliers, specialist subcontractors, and internal teams to ensure smooth project delivery. Managing procurement of materials and subcontracted services. Compiling final contract documentation, including "as-built" information and CE documentation. Monitoring contract finances, including profit and loss, variations, and final accounts. What we're looking for ONC/HNC/B.Eng or NVQ equivalent in a relevant discipline. Full UK driving licence. Experience in fabrication and/or engineering. Strong commercial and contractual awareness. Working knowledge of Microsoft Office applications. Experience using project management software. Working knowledge of AutoCAD or similar design tools. A genuine desire to support and reflect our company purpose, vision, values, and culture. A trustworthy, ethical approach with the ability to handle information confidentially. Flexibility, resilience, and the confidence to influence and build relationships at all levels. Strong communication skills and a team focused attitude. Effective time management skills and the ability to balance competing priorities. Experience working in a fast paced, multi-site environment. Self-motivation and the ability to plan and organise your own workload to meet deadlines. Why join us? You'll be working on some of the most exciting, industry-leading projects backed by a £3.8 billion order book, giving you stability and the chance to make a real impact. We offer a competitive salary with a comprehensive benefits package, including generous holiday entitlement with the option to buy more, a robust pension plan, and private medical options. You'll also have access to our employee assistance programme for 24/7 support. We invest in your professional growth by paying for annual membership to a recognised professional body and providing tailored training and leadership development programmes to help you progress in your career. Our agile working options give you flexibility in how, when, and where you work, so you can balance your professional and personal life effectively Galliford Try is committed to diversity, inclusion, and supporting your wellbeing. If you're passionate about delivering excellence and want to make an impact, apply today and help us build the infrastructure that shapes communities
Apr 15, 2026
Full time
Fabrication Projects Engineer Location: Nottinghamshire and West Yokshire We're looking for a proactive and collaborative Fabrication Projects Engineer to join our team (known internally as Contracts Engineer). In this role, you'll take ownership of fabrication access metalwork projects across clean and wastewater schemes for major Water companies. You'll work closely with colleagues, clients, and suppliers to deliver safe, high quality, and cost effective solutions from early design through to completion. What you'll be doing Leading engineering activities from concept through to completion, working with in-house teams including site installation and workshop personnel. Managing multiple projects concurrently, ensuring they are delivered safely, on time, and within budget. Building strong relationships with clients and stakeholders, contributing to the achievement of KPIs and project objectives. Conducting site visits and surveys, gathering information to inform design development. Producing preliminary and detailed designs, drawings, and sketches in line with relevant legislation and standards. Supporting the preparation of estimates, quotations, and contract documentation. Creating and maintaining method statements, risk assessments, inspection and test plans, and project records. Overseeing site safety, health, and environmental responsibilities. Coordinating with suppliers, specialist subcontractors, and internal teams to ensure smooth project delivery. Managing procurement of materials and subcontracted services. Compiling final contract documentation, including "as-built" information and CE documentation. Monitoring contract finances, including profit and loss, variations, and final accounts. What we're looking for ONC/HNC/B.Eng or NVQ equivalent in a relevant discipline. Full UK driving licence. Experience in fabrication and/or engineering. Strong commercial and contractual awareness. Working knowledge of Microsoft Office applications. Experience using project management software. Working knowledge of AutoCAD or similar design tools. A genuine desire to support and reflect our company purpose, vision, values, and culture. A trustworthy, ethical approach with the ability to handle information confidentially. Flexibility, resilience, and the confidence to influence and build relationships at all levels. Strong communication skills and a team focused attitude. Effective time management skills and the ability to balance competing priorities. Experience working in a fast paced, multi-site environment. Self-motivation and the ability to plan and organise your own workload to meet deadlines. Why join us? You'll be working on some of the most exciting, industry-leading projects backed by a £3.8 billion order book, giving you stability and the chance to make a real impact. We offer a competitive salary with a comprehensive benefits package, including generous holiday entitlement with the option to buy more, a robust pension plan, and private medical options. You'll also have access to our employee assistance programme for 24/7 support. We invest in your professional growth by paying for annual membership to a recognised professional body and providing tailored training and leadership development programmes to help you progress in your career. Our agile working options give you flexibility in how, when, and where you work, so you can balance your professional and personal life effectively Galliford Try is committed to diversity, inclusion, and supporting your wellbeing. If you're passionate about delivering excellence and want to make an impact, apply today and help us build the infrastructure that shapes communities
PSR Rail Team are recruiting for a Senior Design Manager in London. This will be working for a reputable contractor who operate within the Rail, Civils and M&E sector. Please see more info below! Senior Design Manager - Job Description Overview The Senior Design Manager is responsible for leading the design function across major infrastructure and engineering projects, ensuring the successful delivery of compliant, efficient, and innovative design solutions. The role supports complex programmes within sectors such as rail, energy, and large-scale M&E installations. Key Responsibilities Lead and manage multidisciplinary design teams across multiple projects or major programmes. Take ownership of the full design lifecycle, from concept and feasibility through detailed design to construction support and handover. Ensure all design outputs meet relevant standards, including client, regulatory, and industry requirements. Act as the primary point of contact for all design-related matters with clients, consultants, subcontractors, and internal stakeholders. Develop and manage design delivery programmes aligned with project schedules. Oversee design reviews, approvals, and technical assurance processes. Identify and manage design risks, implementing mitigation strategies where required. Drive value engineering and innovation to improve cost efficiency, safety, and constructability. Ensure effective integration and coordination across all engineering disciplines (M&E, civil, systems). Support procurement processes by reviewing and approving supplier and subcontractor designs. Lead design coordination meetings, workshops, and stakeholder reviews. Mentor and develop design managers, engineers, and junior staff. Key Requirements Degree-qualified in Engineering (Electrical, Mechanical, Civil, or related discipline). Extensive experience in design management within infrastructure, construction, or engineering environments. Strong background in delivering complex projects within sectors such as rail, energy, or utilities. Demonstrable experience managing multidisciplinary design teams. In-depth knowledge of UK standards and design assurance processes (e.g., Network Rail, TfL, National Grid). Experience with digital engineering tools, including BIM and design coordination platforms. Excellent communication, leadership, and stakeholder management skills. Strong commercial awareness and understanding of project delivery constraints. Key Competencies Strategic leadership and decision-making Technical excellence and attention to detail Risk management and problem-solving Collaboration and stakeholder engagement Ability to manage multiple complex workstreams Desirable Chartered Engineer (CEng) status or working towards it Experience in rail electrification, power systems, or large-scale M&E delivery Familiarity with NEC contracts and project delivery frameworks Please contact Dan Confrey at PSR Solutions for more information!
Apr 15, 2026
Full time
PSR Rail Team are recruiting for a Senior Design Manager in London. This will be working for a reputable contractor who operate within the Rail, Civils and M&E sector. Please see more info below! Senior Design Manager - Job Description Overview The Senior Design Manager is responsible for leading the design function across major infrastructure and engineering projects, ensuring the successful delivery of compliant, efficient, and innovative design solutions. The role supports complex programmes within sectors such as rail, energy, and large-scale M&E installations. Key Responsibilities Lead and manage multidisciplinary design teams across multiple projects or major programmes. Take ownership of the full design lifecycle, from concept and feasibility through detailed design to construction support and handover. Ensure all design outputs meet relevant standards, including client, regulatory, and industry requirements. Act as the primary point of contact for all design-related matters with clients, consultants, subcontractors, and internal stakeholders. Develop and manage design delivery programmes aligned with project schedules. Oversee design reviews, approvals, and technical assurance processes. Identify and manage design risks, implementing mitigation strategies where required. Drive value engineering and innovation to improve cost efficiency, safety, and constructability. Ensure effective integration and coordination across all engineering disciplines (M&E, civil, systems). Support procurement processes by reviewing and approving supplier and subcontractor designs. Lead design coordination meetings, workshops, and stakeholder reviews. Mentor and develop design managers, engineers, and junior staff. Key Requirements Degree-qualified in Engineering (Electrical, Mechanical, Civil, or related discipline). Extensive experience in design management within infrastructure, construction, or engineering environments. Strong background in delivering complex projects within sectors such as rail, energy, or utilities. Demonstrable experience managing multidisciplinary design teams. In-depth knowledge of UK standards and design assurance processes (e.g., Network Rail, TfL, National Grid). Experience with digital engineering tools, including BIM and design coordination platforms. Excellent communication, leadership, and stakeholder management skills. Strong commercial awareness and understanding of project delivery constraints. Key Competencies Strategic leadership and decision-making Technical excellence and attention to detail Risk management and problem-solving Collaboration and stakeholder engagement Ability to manage multiple complex workstreams Desirable Chartered Engineer (CEng) status or working towards it Experience in rail electrification, power systems, or large-scale M&E delivery Familiarity with NEC contracts and project delivery frameworks Please contact Dan Confrey at PSR Solutions for more information!
What Are We Looking For? Our Asset Operations and Maintenance Team are looking to recruit a Health and Safety Advisor to join our team on a permanent basis, based in Muir of Ord. Your role will involve ensuring that all RSE companies activities are carried out in accordance with all relevant Health and Safety legislation and that all persons affected either directly or indirectly are not subjected to avoidable risks. Please note this position will require flexibility on working location, with accommodation provided by RSE. Some of Your Key Duties Include: Ensure that all activities are carried out in compliance with RSE s Health and Safety, Quality and Environmental management systems Ensure that where appropriate, all requirements under the current CDM regulations are satisfied Including assisting project teams in compiling Construction Phase Plans. Provide assistance on all matters related to QHSE issues to departments and individuals within the Ross-shire engineering group of companies as and when required under the day-to-day direction of the Health & Safety Manager Carry out QHSE inspections and/or audits both at the RSE companies premises, and construction sites, as directed by the Health & Safety Manager to ensure that all activities are carried out in a safe manner and that persons are not placed in a hazardous environment Complete relevant QHSE inspection and/or audit reports highlighting any issues/nonconformance and issue the report to the relevant Project Engineer/Project Manager/Site Manager and to the QHSE Managers and the Company Directors Assist and advise Engineers/Site Managers as appropriate with the preparation of Health & Safety risk assessments and matters of safe working and compliance as required Produce COSHH assessments as required Communicate and liaise fully with all departments within the business What Do You Need? NEBOSH general (Level 3) essential (or working towards) Practical understanding and approach to managing QHSE, with a focus on building relationships with delivery teams Excellent communication skills, both written and verbal Sound knowledge of Health & Safety legislation Experience in the application of Health & Safety practices in both manufacturing and construction sites. Utilities experience highly advantageous. Full UK Driving Licence Who Are We? RSE is a trusted clean water technology company, developing market-leading products and solutions for purifying drinking water, recycling wastewater, and cleaning water in industrial processes. We are disrupting the water sector, delivering water treatment products, technologies, and services to clients across the UK. RSE provides offsite modular build solutions using a low-carbon approach compared to traditional construction methods and our unique offering to the market focuses on innovation, efficiency, and excellence. Established in 1982, RSE has grown into one of the most prominent MEICA engineering businesses in the UK water industry. We have created a complete in-house and full-service capability from project inception through to design, fabrication, and delivery by means of installation and commissioning. We additionally have one of the largest servicing and maintenance teams in the market, to ensure we re on hand for all our clients needs. Our service offering presents industry-leading innovative solutions and our dedicated staff play a key role in delivering our sustainability and wider business goals. With over 2000 staff across our group of companies, our strategic ambition will see the business continue to grow as we expand our operations and diversify our products. One of RSE s key focuses is driving servant leadership and giving our people the opportunity and responsibility to take an entrepreneurial approach in their career development. What RSE Offer To build successful teams and drive the level of quality that RSE is renowned for, we know we need the best people in the industry. Not only do we require the relevant skillsets, but we also need people with the right attitude and mentality to thrive and grow in an innovative and fast-paced environment. At RSE, you ll be given every opportunity to set the path of your own career through our Business Streams and work within dynamic teams that will require you to rise to the challenge of working for a market leader. Industry-leading salary based on your experience. A flexible career development path, with no restrictions on where your career can go Company Van Private Healthcare (Personal) Holiday Allowance of 31 days per year, rising to 33 days per year after 2 years service Holiday Buy / Sell Scheme Company Pension Scheme Cycle to Work Discounted National Gym Membership Professional Fees Paid Employee Discount Platform EV/Hybrid Car Lease Scheme Access to our network of health professionals including mental health champions and Occupational Health Nurse In a flourishing sector where there are vast career opportunities available, we believe by leading transformation in the industry our offering to the market means our people have the space to thrive. If you re interested in a career with a company that will harness your skills and provide you with the support to create your own future within the water industry, apply now.
Apr 15, 2026
Full time
What Are We Looking For? Our Asset Operations and Maintenance Team are looking to recruit a Health and Safety Advisor to join our team on a permanent basis, based in Muir of Ord. Your role will involve ensuring that all RSE companies activities are carried out in accordance with all relevant Health and Safety legislation and that all persons affected either directly or indirectly are not subjected to avoidable risks. Please note this position will require flexibility on working location, with accommodation provided by RSE. Some of Your Key Duties Include: Ensure that all activities are carried out in compliance with RSE s Health and Safety, Quality and Environmental management systems Ensure that where appropriate, all requirements under the current CDM regulations are satisfied Including assisting project teams in compiling Construction Phase Plans. Provide assistance on all matters related to QHSE issues to departments and individuals within the Ross-shire engineering group of companies as and when required under the day-to-day direction of the Health & Safety Manager Carry out QHSE inspections and/or audits both at the RSE companies premises, and construction sites, as directed by the Health & Safety Manager to ensure that all activities are carried out in a safe manner and that persons are not placed in a hazardous environment Complete relevant QHSE inspection and/or audit reports highlighting any issues/nonconformance and issue the report to the relevant Project Engineer/Project Manager/Site Manager and to the QHSE Managers and the Company Directors Assist and advise Engineers/Site Managers as appropriate with the preparation of Health & Safety risk assessments and matters of safe working and compliance as required Produce COSHH assessments as required Communicate and liaise fully with all departments within the business What Do You Need? NEBOSH general (Level 3) essential (or working towards) Practical understanding and approach to managing QHSE, with a focus on building relationships with delivery teams Excellent communication skills, both written and verbal Sound knowledge of Health & Safety legislation Experience in the application of Health & Safety practices in both manufacturing and construction sites. Utilities experience highly advantageous. Full UK Driving Licence Who Are We? RSE is a trusted clean water technology company, developing market-leading products and solutions for purifying drinking water, recycling wastewater, and cleaning water in industrial processes. We are disrupting the water sector, delivering water treatment products, technologies, and services to clients across the UK. RSE provides offsite modular build solutions using a low-carbon approach compared to traditional construction methods and our unique offering to the market focuses on innovation, efficiency, and excellence. Established in 1982, RSE has grown into one of the most prominent MEICA engineering businesses in the UK water industry. We have created a complete in-house and full-service capability from project inception through to design, fabrication, and delivery by means of installation and commissioning. We additionally have one of the largest servicing and maintenance teams in the market, to ensure we re on hand for all our clients needs. Our service offering presents industry-leading innovative solutions and our dedicated staff play a key role in delivering our sustainability and wider business goals. With over 2000 staff across our group of companies, our strategic ambition will see the business continue to grow as we expand our operations and diversify our products. One of RSE s key focuses is driving servant leadership and giving our people the opportunity and responsibility to take an entrepreneurial approach in their career development. What RSE Offer To build successful teams and drive the level of quality that RSE is renowned for, we know we need the best people in the industry. Not only do we require the relevant skillsets, but we also need people with the right attitude and mentality to thrive and grow in an innovative and fast-paced environment. At RSE, you ll be given every opportunity to set the path of your own career through our Business Streams and work within dynamic teams that will require you to rise to the challenge of working for a market leader. Industry-leading salary based on your experience. A flexible career development path, with no restrictions on where your career can go Company Van Private Healthcare (Personal) Holiday Allowance of 31 days per year, rising to 33 days per year after 2 years service Holiday Buy / Sell Scheme Company Pension Scheme Cycle to Work Discounted National Gym Membership Professional Fees Paid Employee Discount Platform EV/Hybrid Car Lease Scheme Access to our network of health professionals including mental health champions and Occupational Health Nurse In a flourishing sector where there are vast career opportunities available, we believe by leading transformation in the industry our offering to the market means our people have the space to thrive. If you re interested in a career with a company that will harness your skills and provide you with the support to create your own future within the water industry, apply now.
What Are We Looking For? Our Asset Operations and Maintenance Team is looking to recruit a Health & Safety Manager to join on a permanent basis, working from Muir of Ord. Your role will involve ensuring that all RSE companies activities are carried out in accordance with all relevant Health and Safety legislation and that all persons affected either directly or indirectly are not subjected to avoidable risks. Please note owing to the nature of this role, and location of works, this position will require travel across Scotland. Some of Your Key Duties Include: Ensure that all activities are carried out in compliance with RSE s Health and Safety, Quality and Environmental management systems Ensure that where appropriate, all requirements under the current CDM regulations are satisfied Including assisting project teams in compiling Construction Phase Plans Provide assistance on all matters related to QHSE issues to departments and individuals within the Ross-shire engineering group of companies as and when required under the day-to-day direction of the Health & Safety Manager Carry out QHSE inspections and/or audits both at the RSE companies premises, and construction sites, as directed by the Health & Safety Manager to ensure that all activities are carried out in a safe manner and that persons are not placed in a hazardous environment Complete relevant QHSE inspection and/or audit reports highlighting any issues/nonconformance and issue the report to the relevant Project Engineer/Project Manager/Site Manager and to the QHSE Managers and the Company Directors Assist and advise Engineers/Site Managers as appropriate with the preparation of Health & Safety risk assessments and matters of safe working and compliance as required Produce COSHH assessments as required Communicate and liaise fully with all departments within the business What Do You Need? NEBOSH general (Level 3) essential (or working towards) Practical understanding and approach to managing QHSE, with a focus on building relationships with delivery teams Excellent communication skills, both written and verbal Sound knowledge of Health & Safety legislation Experience in the application of Health & Safety practices in both manufacturing and construction sites. Utilities experience highly advantageous. Full UK Driving Licence Who Are We? RSE is a trusted clean water technology company, developing market-leading products and solutions for purifying drinking water, recycling wastewater, and cleaning water in industrial processes. We are disrupting the water sector, delivering water treatment products, technologies, and services to clients across the UK. RSE provides offsite modular build solutions using a low-carbon approach compared to traditional construction methods and our unique offering to the market focuses on innovation, efficiency, and excellence. Established in 1982, RSE has grown into one of the most prominent MEICA engineering businesses in the UK water industry. We have created a complete in-house and full-service capability from project inception through to design, fabrication, and delivery by means of installation and commissioning. We additionally have one of the largest servicing and maintenance teams in the market, to ensure we re on hand for all our clients needs. Our service offering presents industry-leading innovative solutions and our dedicated staff play a key role in delivering our sustainability and wider business goals. With over 2000 staff across our group of companies, our strategic ambition will see the business continue to grow as we expand our operations and diversify our products. One of RSE s key focuses is driving servant leadership and giving our people the opportunity and responsibility to take an entrepreneurial approach in their career development. What RSE Offer To build successful teams and drive the level of quality that RSE is renowned for, we know we need the best people in the industry. Not only do we require the relevant skillsets, but we also need people with the right attitude and mentality to thrive and grow in an innovative and fast-paced environment. At RSE, you ll be given every opportunity to set the path of your own career through our Business Streams and work within dynamic teams that will require you to rise to the challenge of working for a market leader. Industry-leading salary based on your experience. Private Healthcare (Personal) Car allowance or company van A flexible career development path, with no restrictions on where your career can go. Holiday Allowance of 31 days per year, rising to 33 days per year after 2 years service. Holiday Buy / Sell Scheme Company Pension Scheme Cycle to Work Discounted National Gym Membership Professional Fees Paid Employee Discount Platform EV/Hybrid Car Lease Scheme Access to our network of health professionals including mental health champions and Occupational Health Nurse. In a flourishing sector where there are vast career opportunities available, we believe by leading transformation in the industry our offering to the market means our people have the space to thrive. If you re interested in a career with a company that will harness your skills and provide you with the support to create your own future within the water industry, apply now
Apr 15, 2026
Full time
What Are We Looking For? Our Asset Operations and Maintenance Team is looking to recruit a Health & Safety Manager to join on a permanent basis, working from Muir of Ord. Your role will involve ensuring that all RSE companies activities are carried out in accordance with all relevant Health and Safety legislation and that all persons affected either directly or indirectly are not subjected to avoidable risks. Please note owing to the nature of this role, and location of works, this position will require travel across Scotland. Some of Your Key Duties Include: Ensure that all activities are carried out in compliance with RSE s Health and Safety, Quality and Environmental management systems Ensure that where appropriate, all requirements under the current CDM regulations are satisfied Including assisting project teams in compiling Construction Phase Plans Provide assistance on all matters related to QHSE issues to departments and individuals within the Ross-shire engineering group of companies as and when required under the day-to-day direction of the Health & Safety Manager Carry out QHSE inspections and/or audits both at the RSE companies premises, and construction sites, as directed by the Health & Safety Manager to ensure that all activities are carried out in a safe manner and that persons are not placed in a hazardous environment Complete relevant QHSE inspection and/or audit reports highlighting any issues/nonconformance and issue the report to the relevant Project Engineer/Project Manager/Site Manager and to the QHSE Managers and the Company Directors Assist and advise Engineers/Site Managers as appropriate with the preparation of Health & Safety risk assessments and matters of safe working and compliance as required Produce COSHH assessments as required Communicate and liaise fully with all departments within the business What Do You Need? NEBOSH general (Level 3) essential (or working towards) Practical understanding and approach to managing QHSE, with a focus on building relationships with delivery teams Excellent communication skills, both written and verbal Sound knowledge of Health & Safety legislation Experience in the application of Health & Safety practices in both manufacturing and construction sites. Utilities experience highly advantageous. Full UK Driving Licence Who Are We? RSE is a trusted clean water technology company, developing market-leading products and solutions for purifying drinking water, recycling wastewater, and cleaning water in industrial processes. We are disrupting the water sector, delivering water treatment products, technologies, and services to clients across the UK. RSE provides offsite modular build solutions using a low-carbon approach compared to traditional construction methods and our unique offering to the market focuses on innovation, efficiency, and excellence. Established in 1982, RSE has grown into one of the most prominent MEICA engineering businesses in the UK water industry. We have created a complete in-house and full-service capability from project inception through to design, fabrication, and delivery by means of installation and commissioning. We additionally have one of the largest servicing and maintenance teams in the market, to ensure we re on hand for all our clients needs. Our service offering presents industry-leading innovative solutions and our dedicated staff play a key role in delivering our sustainability and wider business goals. With over 2000 staff across our group of companies, our strategic ambition will see the business continue to grow as we expand our operations and diversify our products. One of RSE s key focuses is driving servant leadership and giving our people the opportunity and responsibility to take an entrepreneurial approach in their career development. What RSE Offer To build successful teams and drive the level of quality that RSE is renowned for, we know we need the best people in the industry. Not only do we require the relevant skillsets, but we also need people with the right attitude and mentality to thrive and grow in an innovative and fast-paced environment. At RSE, you ll be given every opportunity to set the path of your own career through our Business Streams and work within dynamic teams that will require you to rise to the challenge of working for a market leader. Industry-leading salary based on your experience. Private Healthcare (Personal) Car allowance or company van A flexible career development path, with no restrictions on where your career can go. Holiday Allowance of 31 days per year, rising to 33 days per year after 2 years service. Holiday Buy / Sell Scheme Company Pension Scheme Cycle to Work Discounted National Gym Membership Professional Fees Paid Employee Discount Platform EV/Hybrid Car Lease Scheme Access to our network of health professionals including mental health champions and Occupational Health Nurse. In a flourishing sector where there are vast career opportunities available, we believe by leading transformation in the industry our offering to the market means our people have the space to thrive. If you re interested in a career with a company that will harness your skills and provide you with the support to create your own future within the water industry, apply now
The IT Manager will oversee the organisation's technology infrastructure, ensuring optimal performance and security. This role in the professional services industry is based in Exeter and requires a collaborative approach to technology management. Client Details This opportunity is with a medium-sized organisation operating in the professional services sector. The company is committed to delivering excellence in its field, with a strong focus on innovation and operational efficiency. You will work within a tight knit team, and report directly into the Head of IT. Description Manage and maintain the organisation's IT systems and infrastructure. Develop and implement IT policies and procedures to ensure data security and system reliability. Oversee the installation, configuration, and maintenance of hardware and software. Provide technical support and guidance to staff, addressing IT-related issues promptly. Collaborate with various departments to align IT strategies with business objectives. Manage relationships with external vendors and service providers. Plan and execute IT projects, ensuring timely delivery and budget adherence. Monitor system performance and troubleshoot technical issues as needed. 5 Days a week in the office required. 1 Year FTC. Profile A successful IT Manager should have: Strong knowledge of IT systems, networks, and security protocols. Proven experience in managing IT infrastructure within a professional services environment. Excellent problem-solving and decision-making skills. Ability to manage multiple projects simultaneously while meeting deadlines. Strong communication skills to liaise with both technical and non-technical stakeholders. Experience in managing vendor relationships and IT budgets. Job Offer Competitive salary ranging from 55,000 to 60,000 GBP. Pension scheme to support your future financial security. Fixed-term contract (1 Year) with the opportunity to contribute to impactful projects. A collaborative and professional work environment in Exeter. If you're ready to take on the role of IT Manager within the professional services industry, apply today to join a forward-thinking organisation in Exeter.
Apr 15, 2026
Contractor
The IT Manager will oversee the organisation's technology infrastructure, ensuring optimal performance and security. This role in the professional services industry is based in Exeter and requires a collaborative approach to technology management. Client Details This opportunity is with a medium-sized organisation operating in the professional services sector. The company is committed to delivering excellence in its field, with a strong focus on innovation and operational efficiency. You will work within a tight knit team, and report directly into the Head of IT. Description Manage and maintain the organisation's IT systems and infrastructure. Develop and implement IT policies and procedures to ensure data security and system reliability. Oversee the installation, configuration, and maintenance of hardware and software. Provide technical support and guidance to staff, addressing IT-related issues promptly. Collaborate with various departments to align IT strategies with business objectives. Manage relationships with external vendors and service providers. Plan and execute IT projects, ensuring timely delivery and budget adherence. Monitor system performance and troubleshoot technical issues as needed. 5 Days a week in the office required. 1 Year FTC. Profile A successful IT Manager should have: Strong knowledge of IT systems, networks, and security protocols. Proven experience in managing IT infrastructure within a professional services environment. Excellent problem-solving and decision-making skills. Ability to manage multiple projects simultaneously while meeting deadlines. Strong communication skills to liaise with both technical and non-technical stakeholders. Experience in managing vendor relationships and IT budgets. Job Offer Competitive salary ranging from 55,000 to 60,000 GBP. Pension scheme to support your future financial security. Fixed-term contract (1 Year) with the opportunity to contribute to impactful projects. A collaborative and professional work environment in Exeter. If you're ready to take on the role of IT Manager within the professional services industry, apply today to join a forward-thinking organisation in Exeter.
A fantastic opportunity has arisen to join a highly regarded business operating within a niche and exclusive sector. The company is seeking an experienced Operations & Projects Manager to join at a pivotal stage of growth, bringing strong expertise in managing multiple projects across quote, design, production, and installation of structures on behalf of an impressive client base. This role requires someone who thrives in a fast-paced environment, confidently managing multiple priorities while ensuring projects remain on track. You will play a key role in driving operational excellence, introducing scalable processes and best practices as the business continues to expand. This is a position with genuine scope to make an impact, with clear progression opportunities into senior leadership or Directorship over time.Experience within a similar role and organisation would be highly desirable, with the ability to bring your expertise to help shape the future of the company in this role. Salary: Competitive, dependent on experience Please note: occasional travel and working away will be required. This is a full-time role, typically Monday-Friday, operating on a hybrid basis. The Company Originally a family-run business, the company has grown into an internationally recognised brand, known for its innovative design approach and exceptional project delivery. Working with an impressive portfolio of high-profile clients, the business continues to experience strong growth-making this an exciting time to join and contribute to its ongoing success. The Day to Day Oversee a portfolio of projects across quotation, design, development, and installation stages Lead and contribute to daily and weekly meetings, ensuring clear communication and alignment across teams Plan and allocate workloads to ensure projects are delivered on time and to standard Track project progress, including timelines, budgets, and key milestones, updating stakeholders accordingly Proactively manage risks, changes, and challenges, implementing practical solutions Identify recurring issues and implement long-term improvements to processes and workflows Develop and refine operational processes and policies to improve efficiency and scalability Ensure high standards of quality assurance and client satisfaction are consistently achieved Support procurement activities, including supplier sourcing, negotiation, and onboarding Produce regular operational and performance reports Maintain effective budget control across projects You Will Have / Be Proven experience managing multiple concurrent projects within a design, production, and installation environment A track record of implementing and improving operational processes with measurable results Strong attention to detail and an appreciation for design quality Excellent organisational and time management skills, with the ability to meet deadlines A proactive problem-solver, able to anticipate challenges and implement effective solutions Confident client-facing skills, with the ability to build and maintain strong relationships Strong interpersonal skills and the ability to collaborate across multiple teams A flexible, adaptable mindset, with the ambition to grow alongside the business How to Apply To find out more about this opportunity, please email your CV to Rebecca Headden, Co-Director at rthirteen recruitment. If you do not hear from us within 14 working days of submitting your application, please assume that you have been unsuccessful on this occasion.
Apr 15, 2026
Full time
A fantastic opportunity has arisen to join a highly regarded business operating within a niche and exclusive sector. The company is seeking an experienced Operations & Projects Manager to join at a pivotal stage of growth, bringing strong expertise in managing multiple projects across quote, design, production, and installation of structures on behalf of an impressive client base. This role requires someone who thrives in a fast-paced environment, confidently managing multiple priorities while ensuring projects remain on track. You will play a key role in driving operational excellence, introducing scalable processes and best practices as the business continues to expand. This is a position with genuine scope to make an impact, with clear progression opportunities into senior leadership or Directorship over time.Experience within a similar role and organisation would be highly desirable, with the ability to bring your expertise to help shape the future of the company in this role. Salary: Competitive, dependent on experience Please note: occasional travel and working away will be required. This is a full-time role, typically Monday-Friday, operating on a hybrid basis. The Company Originally a family-run business, the company has grown into an internationally recognised brand, known for its innovative design approach and exceptional project delivery. Working with an impressive portfolio of high-profile clients, the business continues to experience strong growth-making this an exciting time to join and contribute to its ongoing success. The Day to Day Oversee a portfolio of projects across quotation, design, development, and installation stages Lead and contribute to daily and weekly meetings, ensuring clear communication and alignment across teams Plan and allocate workloads to ensure projects are delivered on time and to standard Track project progress, including timelines, budgets, and key milestones, updating stakeholders accordingly Proactively manage risks, changes, and challenges, implementing practical solutions Identify recurring issues and implement long-term improvements to processes and workflows Develop and refine operational processes and policies to improve efficiency and scalability Ensure high standards of quality assurance and client satisfaction are consistently achieved Support procurement activities, including supplier sourcing, negotiation, and onboarding Produce regular operational and performance reports Maintain effective budget control across projects You Will Have / Be Proven experience managing multiple concurrent projects within a design, production, and installation environment A track record of implementing and improving operational processes with measurable results Strong attention to detail and an appreciation for design quality Excellent organisational and time management skills, with the ability to meet deadlines A proactive problem-solver, able to anticipate challenges and implement effective solutions Confident client-facing skills, with the ability to build and maintain strong relationships Strong interpersonal skills and the ability to collaborate across multiple teams A flexible, adaptable mindset, with the ambition to grow alongside the business How to Apply To find out more about this opportunity, please email your CV to Rebecca Headden, Co-Director at rthirteen recruitment. If you do not hear from us within 14 working days of submitting your application, please assume that you have been unsuccessful on this occasion.
City Facilities Management
Bristol, Gloucestershire
Job Title: Electrical Qualifying Supervisor Location: Bristol Contract: Permanent / 40 hours per week Salary: 45,934.09 per annum + Company Van / Car Job Purpose: To comply with NICEIC Registration. Oversee electrical safety but not exclusively the preparation and enforcement of City FM electrical safety procedures (including the process for live and dead working) and practice, promote and oversee the process for electrical installation and minor works certification, undertake a minimum 10% audit of minor works, emergency lighting certification and 100% Installation Certification, assist to co-ordinate provide a specialist support on electrical issues. Ensure all electrical test equipment is annually calibrated and maintain up to date records as appropriate. To assist in the delivery of an effective electrical safety process and ensure City Facilities Management (UK) Ltd meets its statutory responsibilities and promote a safe working environment and safe systems of work for employees, clients and those affected by our undertaking related to any electrical work. Key Accountabilities: Safety Have an understanding of, and day to day responsibility for, the health and safety and other statutory requirements relating to electrical work undertaken. Brief out an electrical safety policy and practice guidelines for field engineers to follow. Ensure there are safe systems of work in place whereby all electrical work undertaken is carried out by competent persons who are adequately supervised. Take day to day responsibility for the safety, technical standard and quality of the electrical work carried out under that persons supervision. People To attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments. Excellence Undertake scheduled audits and inspections of electrical work undertaken; this is likely to be a minimum of 10% of minor works carried out. Undertake audits and inspections, desktop and site visit, of electrical works completed by sub contractors. Undertake desktop audits of PAT testing PPM's completed by Sub Contractors Assist the Head of Compliance with audits in relation to Statutory Inspections. Service Ensure as far as is reasonably practicable that not only legislative requirements are met but equally industry standards are observed. The appropriate prescribed forms of certification and reporting are issued and completed for all minor electrical work and installations. Ensure electrical test equipment is calibrated annually, maintaining a register of test equipment, ensuring all minor electrical installation work is checked by qualified engineers and the readings recorded and all such paperwork maintained with a copy at each store and a central copy available for inspection. Ensure electrical work undertaken by City FM engineers is fully compliant with current statutory obligations including the Electricity at Work Regulations 1989, Institute of Electrical Engineers Codes of practice and current electrical industry standards. Maintain documentation and records appropriate to the range and scale of electrical work undertaken which shall include BS 7671 requirements for Electrical Installations (IEE Wiring Regulations), associated guidance material as prescribed by the NICEIC and City FM, appropriate British Standard and other Industry Codes of Practice, prescribed forms of certification and reporting for the range of electrical work undertaken. Conversant with the Electricity at Work Regulations, BS 7671, associated guidance material as prescribed by the Council, appropriate British Standard and other appropriate Industry Codes of Practice. Assist the Head of Compliance in matters relating to enrolment and be the focal point for all communication with the NICEIC within their given geographical area. Well versed in the inspection, testing, verification, certification and reporting procedures for the range of electrical work undertaken by the company. Complete a handover assessment on all new build projects and refurbishments to ensure they are finished to an approved standard and relevant documentation updated or provided. Other To comply with any other reasonable request or instruction from Management. Knowledge, Skills and Abilities: Electrical Competency Qualification (NVQ Level 3 minimum/City & Guilds or equivalent) 18th edition. City and guilds 2391 Inspection and Testing of Electrical Installations or equivalent Apprentice served electrician with appropriate City & Guilds qualification At least two consecutive years managerial or supervisory responsibility for the technical standard of electrical installation work. Ability to maintain/repair a range of electrical and mechanical equipment, e.g. fans, pumps and compressors, to recognized standards Demonstrate good knowledge of inspection, testing, verification, certification and reporting procedures for the range of electrical work undertaken by the company. Conversant with the Electricity at Work Regulations, British Standards and IEE guidance and Industry Codes of Practice.
Apr 14, 2026
Full time
Job Title: Electrical Qualifying Supervisor Location: Bristol Contract: Permanent / 40 hours per week Salary: 45,934.09 per annum + Company Van / Car Job Purpose: To comply with NICEIC Registration. Oversee electrical safety but not exclusively the preparation and enforcement of City FM electrical safety procedures (including the process for live and dead working) and practice, promote and oversee the process for electrical installation and minor works certification, undertake a minimum 10% audit of minor works, emergency lighting certification and 100% Installation Certification, assist to co-ordinate provide a specialist support on electrical issues. Ensure all electrical test equipment is annually calibrated and maintain up to date records as appropriate. To assist in the delivery of an effective electrical safety process and ensure City Facilities Management (UK) Ltd meets its statutory responsibilities and promote a safe working environment and safe systems of work for employees, clients and those affected by our undertaking related to any electrical work. Key Accountabilities: Safety Have an understanding of, and day to day responsibility for, the health and safety and other statutory requirements relating to electrical work undertaken. Brief out an electrical safety policy and practice guidelines for field engineers to follow. Ensure there are safe systems of work in place whereby all electrical work undertaken is carried out by competent persons who are adequately supervised. Take day to day responsibility for the safety, technical standard and quality of the electrical work carried out under that persons supervision. People To attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments. Excellence Undertake scheduled audits and inspections of electrical work undertaken; this is likely to be a minimum of 10% of minor works carried out. Undertake audits and inspections, desktop and site visit, of electrical works completed by sub contractors. Undertake desktop audits of PAT testing PPM's completed by Sub Contractors Assist the Head of Compliance with audits in relation to Statutory Inspections. Service Ensure as far as is reasonably practicable that not only legislative requirements are met but equally industry standards are observed. The appropriate prescribed forms of certification and reporting are issued and completed for all minor electrical work and installations. Ensure electrical test equipment is calibrated annually, maintaining a register of test equipment, ensuring all minor electrical installation work is checked by qualified engineers and the readings recorded and all such paperwork maintained with a copy at each store and a central copy available for inspection. Ensure electrical work undertaken by City FM engineers is fully compliant with current statutory obligations including the Electricity at Work Regulations 1989, Institute of Electrical Engineers Codes of practice and current electrical industry standards. Maintain documentation and records appropriate to the range and scale of electrical work undertaken which shall include BS 7671 requirements for Electrical Installations (IEE Wiring Regulations), associated guidance material as prescribed by the NICEIC and City FM, appropriate British Standard and other Industry Codes of Practice, prescribed forms of certification and reporting for the range of electrical work undertaken. Conversant with the Electricity at Work Regulations, BS 7671, associated guidance material as prescribed by the Council, appropriate British Standard and other appropriate Industry Codes of Practice. Assist the Head of Compliance in matters relating to enrolment and be the focal point for all communication with the NICEIC within their given geographical area. Well versed in the inspection, testing, verification, certification and reporting procedures for the range of electrical work undertaken by the company. Complete a handover assessment on all new build projects and refurbishments to ensure they are finished to an approved standard and relevant documentation updated or provided. Other To comply with any other reasonable request or instruction from Management. Knowledge, Skills and Abilities: Electrical Competency Qualification (NVQ Level 3 minimum/City & Guilds or equivalent) 18th edition. City and guilds 2391 Inspection and Testing of Electrical Installations or equivalent Apprentice served electrician with appropriate City & Guilds qualification At least two consecutive years managerial or supervisory responsibility for the technical standard of electrical installation work. Ability to maintain/repair a range of electrical and mechanical equipment, e.g. fans, pumps and compressors, to recognized standards Demonstrate good knowledge of inspection, testing, verification, certification and reporting procedures for the range of electrical work undertaken by the company. Conversant with the Electricity at Work Regulations, British Standards and IEE guidance and Industry Codes of Practice.
Technical Pensions Analyst Location: Manchester (Hybrid) Salary: £35,000 - £40,000 Job Type: Full-time, Permanent About the Company Our client is a leading UK pensions consultancy and administration provider, recognised for delivering high-quality, tailored solutions to a broad range of pension schemes. With a strong national presence and a growing workforce, they support hundreds of clients and manage pension services for over a million members. The business has built a reputation for combining technical excellence with a client-focused approach. Their teams work collaboratively across multiple disciplines to deliver innovative solutions, supported by robust systems and specialist expertise. Continuous improvement, investment in technology, and employee development are at the heart of their success. About the Role This opportunity sits within a specialist Implementation Services team, which provides technical, systems, and project support to pensions administration teams across the business. As a Technical Pensions Analyst, you will play a key role in onboarding new pension schemes onto administration platforms, as well as supporting ongoing client work. This is a varied and technical role requiring strong analytical skills, attention to detail, and a solid understanding of pension scheme calculations and structures. You will work closely with administration teams, project managers, IT specialists, and third-party providers to ensure seamless delivery of technical solutions. Key Responsibilities Transition Activity Support the installation of Defined Benefit (DB) and Defined Contribution (DC) schemes onto administration systems Contribute to the technical delivery of transition projects Attend project meetings and provide technical input Produce and maintain detailed documentation, including data mapping and automation specifications Analyse pension data and create calculation specifications and test packs Carry out system testing, including regression and User Acceptance Testing (UAT) Manage technical timelines and ensure delivery against project plans Calculation Support Develop and maintain pension calculation automation Implement changes and enhancements to existing calculations Support administration and project teams with technical queries and deliverables Liaise with internal stakeholders and external providers Process Improvement Contribute to continuous improvement of systems and processes Support knowledge sharing and mentoring within the team Assist with wider technical initiatives across the business About You Essential Skills & Experience Experience within pensions administration or systems support Strong understanding of DB, DC, CARE, and hybrid pension schemes Proficient in Microsoft Excel and MS Office tools Experience using pensions administration systems (eg PenScope, Compendia, ProFund) Strong analytical and problem-solving abilities Excellent organisation and time management skills High attention to detail and accuracy Ability to work collaboratively and manage competing priorities Desirable Knowledge of SQL and/or C# Strong stakeholder management and communication skills Experience creating and maintaining technical documentation Ability to explain complex concepts clearly Proactive mindset with a focus on improvement and innovation What's on Offer Salary of £35,000 - £40,000 Annual discretionary bonus 25 days holiday with buy/sell flexibility Pension contributions and healthcare options Life assurance and employee discounts Flexible benefits package Employee assistance programme and digital GP Paid volunteering days Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 13, 2026
Full time
Technical Pensions Analyst Location: Manchester (Hybrid) Salary: £35,000 - £40,000 Job Type: Full-time, Permanent About the Company Our client is a leading UK pensions consultancy and administration provider, recognised for delivering high-quality, tailored solutions to a broad range of pension schemes. With a strong national presence and a growing workforce, they support hundreds of clients and manage pension services for over a million members. The business has built a reputation for combining technical excellence with a client-focused approach. Their teams work collaboratively across multiple disciplines to deliver innovative solutions, supported by robust systems and specialist expertise. Continuous improvement, investment in technology, and employee development are at the heart of their success. About the Role This opportunity sits within a specialist Implementation Services team, which provides technical, systems, and project support to pensions administration teams across the business. As a Technical Pensions Analyst, you will play a key role in onboarding new pension schemes onto administration platforms, as well as supporting ongoing client work. This is a varied and technical role requiring strong analytical skills, attention to detail, and a solid understanding of pension scheme calculations and structures. You will work closely with administration teams, project managers, IT specialists, and third-party providers to ensure seamless delivery of technical solutions. Key Responsibilities Transition Activity Support the installation of Defined Benefit (DB) and Defined Contribution (DC) schemes onto administration systems Contribute to the technical delivery of transition projects Attend project meetings and provide technical input Produce and maintain detailed documentation, including data mapping and automation specifications Analyse pension data and create calculation specifications and test packs Carry out system testing, including regression and User Acceptance Testing (UAT) Manage technical timelines and ensure delivery against project plans Calculation Support Develop and maintain pension calculation automation Implement changes and enhancements to existing calculations Support administration and project teams with technical queries and deliverables Liaise with internal stakeholders and external providers Process Improvement Contribute to continuous improvement of systems and processes Support knowledge sharing and mentoring within the team Assist with wider technical initiatives across the business About You Essential Skills & Experience Experience within pensions administration or systems support Strong understanding of DB, DC, CARE, and hybrid pension schemes Proficient in Microsoft Excel and MS Office tools Experience using pensions administration systems (eg PenScope, Compendia, ProFund) Strong analytical and problem-solving abilities Excellent organisation and time management skills High attention to detail and accuracy Ability to work collaboratively and manage competing priorities Desirable Knowledge of SQL and/or C# Strong stakeholder management and communication skills Experience creating and maintaining technical documentation Ability to explain complex concepts clearly Proactive mindset with a focus on improvement and innovation What's on Offer Salary of £35,000 - £40,000 Annual discretionary bonus 25 days holiday with buy/sell flexibility Pension contributions and healthcare options Life assurance and employee discounts Flexible benefits package Employee assistance programme and digital GP Paid volunteering days Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
The Bread Factory is London's leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL's Bakeries nationwide. As our teams grow, we seek our next Engineering Project Manager to join our team. Every day is different at The Bread Factory, but here are some of the things you will be doing: Take projects from strategic concept through design, build, commissioning, and operational handover - delivering on time, on budget, and to world-class standards. Own our automation agenda, identifying opportunities for greater efficiency, system optimisation, robotics, and process control improvements, driving next generation capacity and efficiency. Be hands-on with our partner contractors, owning the management oversight of contractor activities on-site and in our bakeries, ensuring they're delivered to a safe, high standard. Facilitate strong cross-functional working across our internal teams to support the delivery of our engineering growth agenda from Technical, Health & Safety, Operations and wider teams. Manage design, installation, construction, and commissioning of new production environments and automated equipment. Drive detailed project plans, risk management, procurement, and contractor governance. Ensure compliance with food manufacturing standards, legislative requirements, and health & safety regulations (including CDM). Manage purchasing for CAPEX and automation equipment and services, by leading the review of options and bringing forward a recommendation for approval. Lead external engineering partners, OEMs, and integrators, ensuring commercial, technical and health & safety excellence. Drive supplier evaluation, contract negotiation, and lifecycle support agreements. Review throughput optimisation in existing manufacturing lines, ensuring bottleneck removal, line balancing, and performance improvement. Experience in managing large capital projects in a food manufacturing environment (equipment, space, automation). Deep knowledge of food manufacturing equipment & automation - ideally bakery - including robotics, PLCs, controls, MES, SCADA, and line balancing. Proven ability to take projects from strategy through design, build, commissioning, and optimisation. Able to drive timelines, cost control, and disciplined project governance. Our team tells us you will be a great addition if you have: Experience in managing large capital projects in a food manufacturing environment (equipment, space, automation). Deep knowledge of food manufacturing equipment & automation - ideally bakery - including robotics, PLCs, controls, MES, SCADA, and line balancing. Proven ability to take projects from strategy through design, build, commissioning, and optimisation. Able to drive timelines, cost control, and disciplined project governance. A do-er mindset - hands on, disciplined, organised, and detail orientated. Strong commercial and vendor management capability. Proven track record in working within BRC accredited production environments. Confident communicator able to engage effectively at all levels. Engineering degree or equivalent technical qualification preferred What's in it for you: Fresh bread daily to take home to enjoy with family and friends. 50% discount at GAIL's and 40% off at The Bread Factory & The Flour Station Markets. 25 days holiday + bank holidays Discounts and Savings from high-street retailers and restaurants 24-hour GP service Cycle to work scheme We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We're committed to sustainability across our supply chain-from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet.
Apr 13, 2026
Full time
The Bread Factory is London's leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL's Bakeries nationwide. As our teams grow, we seek our next Engineering Project Manager to join our team. Every day is different at The Bread Factory, but here are some of the things you will be doing: Take projects from strategic concept through design, build, commissioning, and operational handover - delivering on time, on budget, and to world-class standards. Own our automation agenda, identifying opportunities for greater efficiency, system optimisation, robotics, and process control improvements, driving next generation capacity and efficiency. Be hands-on with our partner contractors, owning the management oversight of contractor activities on-site and in our bakeries, ensuring they're delivered to a safe, high standard. Facilitate strong cross-functional working across our internal teams to support the delivery of our engineering growth agenda from Technical, Health & Safety, Operations and wider teams. Manage design, installation, construction, and commissioning of new production environments and automated equipment. Drive detailed project plans, risk management, procurement, and contractor governance. Ensure compliance with food manufacturing standards, legislative requirements, and health & safety regulations (including CDM). Manage purchasing for CAPEX and automation equipment and services, by leading the review of options and bringing forward a recommendation for approval. Lead external engineering partners, OEMs, and integrators, ensuring commercial, technical and health & safety excellence. Drive supplier evaluation, contract negotiation, and lifecycle support agreements. Review throughput optimisation in existing manufacturing lines, ensuring bottleneck removal, line balancing, and performance improvement. Experience in managing large capital projects in a food manufacturing environment (equipment, space, automation). Deep knowledge of food manufacturing equipment & automation - ideally bakery - including robotics, PLCs, controls, MES, SCADA, and line balancing. Proven ability to take projects from strategy through design, build, commissioning, and optimisation. Able to drive timelines, cost control, and disciplined project governance. Our team tells us you will be a great addition if you have: Experience in managing large capital projects in a food manufacturing environment (equipment, space, automation). Deep knowledge of food manufacturing equipment & automation - ideally bakery - including robotics, PLCs, controls, MES, SCADA, and line balancing. Proven ability to take projects from strategy through design, build, commissioning, and optimisation. Able to drive timelines, cost control, and disciplined project governance. A do-er mindset - hands on, disciplined, organised, and detail orientated. Strong commercial and vendor management capability. Proven track record in working within BRC accredited production environments. Confident communicator able to engage effectively at all levels. Engineering degree or equivalent technical qualification preferred What's in it for you: Fresh bread daily to take home to enjoy with family and friends. 50% discount at GAIL's and 40% off at The Bread Factory & The Flour Station Markets. 25 days holiday + bank holidays Discounts and Savings from high-street retailers and restaurants 24-hour GP service Cycle to work scheme We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We're committed to sustainability across our supply chain-from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet.
The IT Manager will oversee the organisation's technology infrastructure, ensuring optimal performance and security. This role in the professional services industry is based in Exeter and requires a collaborative approach to technology management. Client Details This opportunity is with a medium-sized organisation operating in the professional services sector. The company is committed to delivering excellence in its field, with a strong focus on innovation and operational efficiency. You will work within a tight knit team, and report directly into the Head of IT. Description Manage and maintain the organisation's IT systems and infrastructure. Develop and implement IT policies and procedures to ensure data security and system reliability. Oversee the installation, configuration, and maintenance of hardware and software. Provide technical support and guidance to staff, addressing IT-related issues promptly. Collaborate with various departments to align IT strategies with business objectives. Manage relationships with external vendors and service providers. Plan and execute IT projects, ensuring timely delivery and budget adherence. Monitor system performance and troubleshoot technical issues as needed. 5 Days a week in the office required. 1 Year FTC. Profile A successful IT Manager should have: Strong knowledge of IT systems, networks, and security protocols. Proven experience in managing IT infrastructure within a professional services environment. Excellent problem-solving and decision-making skills. Ability to manage multiple projects simultaneously while meeting deadlines. Strong communication skills to liaise with both technical and non-technical stakeholders. Experience in managing vendor relationships and IT budgets. Job Offer Competitive salary ranging from £55,000 to £60,000 GBP. Pension scheme to support your future financial security. Fixed-term contract (1 Year) with the opportunity to contribute to impactful projects. A collaborative and professional work environment in Exeter. If you're ready to take on the role of IT Manager within the professional services industry, apply today to join a forward-thinking organisation in Exeter.
Apr 13, 2026
The IT Manager will oversee the organisation's technology infrastructure, ensuring optimal performance and security. This role in the professional services industry is based in Exeter and requires a collaborative approach to technology management. Client Details This opportunity is with a medium-sized organisation operating in the professional services sector. The company is committed to delivering excellence in its field, with a strong focus on innovation and operational efficiency. You will work within a tight knit team, and report directly into the Head of IT. Description Manage and maintain the organisation's IT systems and infrastructure. Develop and implement IT policies and procedures to ensure data security and system reliability. Oversee the installation, configuration, and maintenance of hardware and software. Provide technical support and guidance to staff, addressing IT-related issues promptly. Collaborate with various departments to align IT strategies with business objectives. Manage relationships with external vendors and service providers. Plan and execute IT projects, ensuring timely delivery and budget adherence. Monitor system performance and troubleshoot technical issues as needed. 5 Days a week in the office required. 1 Year FTC. Profile A successful IT Manager should have: Strong knowledge of IT systems, networks, and security protocols. Proven experience in managing IT infrastructure within a professional services environment. Excellent problem-solving and decision-making skills. Ability to manage multiple projects simultaneously while meeting deadlines. Strong communication skills to liaise with both technical and non-technical stakeholders. Experience in managing vendor relationships and IT budgets. Job Offer Competitive salary ranging from £55,000 to £60,000 GBP. Pension scheme to support your future financial security. Fixed-term contract (1 Year) with the opportunity to contribute to impactful projects. A collaborative and professional work environment in Exeter. If you're ready to take on the role of IT Manager within the professional services industry, apply today to join a forward-thinking organisation in Exeter.
Customer Journey Manager Location : Alfreton, DE55 7RG Salary : Competitive (DOE) + Excellent Benefits! Contract : Full-time, Permanent Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme , On site parking, 23 days holiday plus Statutory Mobility in Motion (MiM) offer a market-leading range of vehicle adaptations that enable our customers to re-gain and maintain their independence. Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement. What do we do We offer a wide range of vehicle adaptations so that people with mobility issues can re-gain and maintain their independence. Our products are transformative for their users, which is why our customers recommend us to their friends and families. We are now recruiting for a Customer Journey Manager . This is a pivotal leadership role at the heart of the commercial operation, responsible for shaping and optimising the full customer journey from initial enquiry through to aftercare. You will lead key customer-facing teams, drive performance through data and insight, and play a critical role in improving processes, systems, and service delivery. This is an exciting opportunity for a commercially minded, customer-focused professional to make a tangible impact in a purpose-driven organisation. Duties of the Customer Journey Manager: Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving performance and accountability Own, monitor, and report on key KPIs including sales conversion, customer satisfaction, SLAs, and customer-related issues Ensure efficient and accurate handling of enquiries, bookings, orders, and installations Drive continuous improvement across sales processes, workflows, and customer communications Identify risks, bottlenecks, and opportunities across the customer journey and implement effective solutions Collaborate with internal departments to ensure seamless handovers and delivery of customer commitments Oversee CRM systems (including Dynamics), ensuring data accuracy and optimising system performance Manage returns, warranties, and escalated complaints, ensuring timely resolution and root cause analysis Standardise processes, documentation, and best practice across customer-facing teams Coach, develop, and performance manage team members through regular reviews and objective setting Work with the Marketing team to improve customer review engagement across platforms such as Trustpilot and Google Monitor customer feedback and use insights to drive continuous improvement initiatives In order to be successful in this role you must have: Strong leadership experience managing customer-facing or commercial teams Proven ability to manage and improve end-to-end customer journeys Data-driven with experience managing KPIs and performance metrics Excellent communication and interpersonal skills, with high emotional intelligence Confident handling complex or sensitive customer situations Strong organisational skills with the ability to manage multiple priorities IT proficient, including MS Office and CRM systems (Dynamics desirable) Proactive, solutions-focused, and commercially aware Core Values & Behaviours: Innovation Driven: Open to new ideas and continuous improvement Service: Customer-first mindset with a proactive, solutions-led approach Ethical & Fair: Acts with integrity, respect, and professionalism at all times Any Additional Information : This role plays a key part in delivering the company s mission to improve mobility and customer experience through high-quality service and operational excellence. Interested? Why not submit your application today! No agencies please.
Apr 13, 2026
Full time
Customer Journey Manager Location : Alfreton, DE55 7RG Salary : Competitive (DOE) + Excellent Benefits! Contract : Full-time, Permanent Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme , On site parking, 23 days holiday plus Statutory Mobility in Motion (MiM) offer a market-leading range of vehicle adaptations that enable our customers to re-gain and maintain their independence. Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement. What do we do We offer a wide range of vehicle adaptations so that people with mobility issues can re-gain and maintain their independence. Our products are transformative for their users, which is why our customers recommend us to their friends and families. We are now recruiting for a Customer Journey Manager . This is a pivotal leadership role at the heart of the commercial operation, responsible for shaping and optimising the full customer journey from initial enquiry through to aftercare. You will lead key customer-facing teams, drive performance through data and insight, and play a critical role in improving processes, systems, and service delivery. This is an exciting opportunity for a commercially minded, customer-focused professional to make a tangible impact in a purpose-driven organisation. Duties of the Customer Journey Manager: Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving performance and accountability Own, monitor, and report on key KPIs including sales conversion, customer satisfaction, SLAs, and customer-related issues Ensure efficient and accurate handling of enquiries, bookings, orders, and installations Drive continuous improvement across sales processes, workflows, and customer communications Identify risks, bottlenecks, and opportunities across the customer journey and implement effective solutions Collaborate with internal departments to ensure seamless handovers and delivery of customer commitments Oversee CRM systems (including Dynamics), ensuring data accuracy and optimising system performance Manage returns, warranties, and escalated complaints, ensuring timely resolution and root cause analysis Standardise processes, documentation, and best practice across customer-facing teams Coach, develop, and performance manage team members through regular reviews and objective setting Work with the Marketing team to improve customer review engagement across platforms such as Trustpilot and Google Monitor customer feedback and use insights to drive continuous improvement initiatives In order to be successful in this role you must have: Strong leadership experience managing customer-facing or commercial teams Proven ability to manage and improve end-to-end customer journeys Data-driven with experience managing KPIs and performance metrics Excellent communication and interpersonal skills, with high emotional intelligence Confident handling complex or sensitive customer situations Strong organisational skills with the ability to manage multiple priorities IT proficient, including MS Office and CRM systems (Dynamics desirable) Proactive, solutions-focused, and commercially aware Core Values & Behaviours: Innovation Driven: Open to new ideas and continuous improvement Service: Customer-first mindset with a proactive, solutions-led approach Ethical & Fair: Acts with integrity, respect, and professionalism at all times Any Additional Information : This role plays a key part in delivering the company s mission to improve mobility and customer experience through high-quality service and operational excellence. Interested? Why not submit your application today! No agencies please.
Senior Electrical Project Engineer We are seeking a Senior Electrical Project Engineer to join a major Commercial Project in London. This is an opportunity to play a key role on a high-profile site, leading electrical delivery and helping drive project excellence from start to completion. Your Team You'll join a hardworking, ambitious, and supportive team where your ideas matter and your development is genuinely prioritised. At Dornan, we invest in long-term career growth through structured progression pathways and continuous training support. The Role The Senior Electrical Project Engineer will coordinate technical design with on-site installation through to successful commissioning, ensuring Dornan's vision, mission, and values are delivered throughout the project lifecycle. Responsibilities Coordinate electrical design, installation, and commissioning activities. Resolve technical issues efficiently to maintain project progress. Manage procurement processes from enquiry through to delivery on site. Monitor site progress against the construction programme. Work closely with the design team and supply chain to ensure successful delivery and handover. Prepare risk assessments, method statements, and ensure strong Health & Safety standards on site. Lead supply chain coordination meetings to maintain progress and resource alignment. Support project close-out activities and reporting with the Project Manager. Mentor and train Junior Engineers. About You Your Experience Strong technical knowledge within a electrical engineering role. Good commercial awareness within construction projects. Understanding of Health, Safety, and Environmental standards. Your Qualifications Degree in Engineering or related discipline. Previous experience working within the construction industry. To find out more information please contact Sean Hitchman on (phone number removed) / (url removed)
Apr 11, 2026
Full time
Senior Electrical Project Engineer We are seeking a Senior Electrical Project Engineer to join a major Commercial Project in London. This is an opportunity to play a key role on a high-profile site, leading electrical delivery and helping drive project excellence from start to completion. Your Team You'll join a hardworking, ambitious, and supportive team where your ideas matter and your development is genuinely prioritised. At Dornan, we invest in long-term career growth through structured progression pathways and continuous training support. The Role The Senior Electrical Project Engineer will coordinate technical design with on-site installation through to successful commissioning, ensuring Dornan's vision, mission, and values are delivered throughout the project lifecycle. Responsibilities Coordinate electrical design, installation, and commissioning activities. Resolve technical issues efficiently to maintain project progress. Manage procurement processes from enquiry through to delivery on site. Monitor site progress against the construction programme. Work closely with the design team and supply chain to ensure successful delivery and handover. Prepare risk assessments, method statements, and ensure strong Health & Safety standards on site. Lead supply chain coordination meetings to maintain progress and resource alignment. Support project close-out activities and reporting with the Project Manager. Mentor and train Junior Engineers. About You Your Experience Strong technical knowledge within a electrical engineering role. Good commercial awareness within construction projects. Understanding of Health, Safety, and Environmental standards. Your Qualifications Degree in Engineering or related discipline. Previous experience working within the construction industry. To find out more information please contact Sean Hitchman on (phone number removed) / (url removed)
Senior Mechanical Project Engineer We are seeking a Senior Mechanical Project Engineer to join a major Commercial Project in London. This is an opportunity to play a key role on a high-profile site, leading mechanical delivery and helping drive project excellence from start to completion. Your Team You'll join a hardworking, ambitious, and supportive team where your ideas matter and your development is genuinely prioritised. At Dornan, we invest in long-term career growth through structured progression pathways and continuous training support. The Role The Senior Mechanical Project Engineer will coordinate technical design with on-site installation through to successful commissioning, ensuring Dornan's vision, mission, and values are delivered throughout the project lifecycle. Responsibilities Coordinate mechanical design, installation, and commissioning activities. Resolve technical issues efficiently to maintain project progress. Manage procurement processes from enquiry through to delivery on site. Monitor site progress against the construction programme. Work closely with the design team and supply chain to ensure successful delivery and handover. Prepare risk assessments, method statements, and ensure strong Health & Safety standards on site. Lead supply chain coordination meetings to maintain progress and resource alignment. Support project close-out activities and reporting with the Project Manager. Mentor and train Junior Engineers. About You Your Experience Strong technical knowledge within a mechanical engineering role. Good commercial awareness within construction projects. Understanding of Health, Safety, and Environmental standards. Your Qualifications Degree in Engineering or related discipline. Previous experience working within the construction industry. To find out more information please contact Sean Hitchman on (phone number removed) / (url removed)
Apr 11, 2026
Full time
Senior Mechanical Project Engineer We are seeking a Senior Mechanical Project Engineer to join a major Commercial Project in London. This is an opportunity to play a key role on a high-profile site, leading mechanical delivery and helping drive project excellence from start to completion. Your Team You'll join a hardworking, ambitious, and supportive team where your ideas matter and your development is genuinely prioritised. At Dornan, we invest in long-term career growth through structured progression pathways and continuous training support. The Role The Senior Mechanical Project Engineer will coordinate technical design with on-site installation through to successful commissioning, ensuring Dornan's vision, mission, and values are delivered throughout the project lifecycle. Responsibilities Coordinate mechanical design, installation, and commissioning activities. Resolve technical issues efficiently to maintain project progress. Manage procurement processes from enquiry through to delivery on site. Monitor site progress against the construction programme. Work closely with the design team and supply chain to ensure successful delivery and handover. Prepare risk assessments, method statements, and ensure strong Health & Safety standards on site. Lead supply chain coordination meetings to maintain progress and resource alignment. Support project close-out activities and reporting with the Project Manager. Mentor and train Junior Engineers. About You Your Experience Strong technical knowledge within a mechanical engineering role. Good commercial awareness within construction projects. Understanding of Health, Safety, and Environmental standards. Your Qualifications Degree in Engineering or related discipline. Previous experience working within the construction industry. To find out more information please contact Sean Hitchman on (phone number removed) / (url removed)
Senior Mechanical Project Engineer We are seeking a Senior Mechanical Project Engineer to join a major Healthcare Project in Surrey. This is an opportunity to play a key role on a high-profile site, leading mechanical delivery and helping drive project excellence from start to completion. Your Team You'll join a hardworking, ambitious, and supportive team where your ideas matter and your development is genuinely prioritised. At Dornan, we invest in long-term career growth through structured progression pathways and continuous training support. The Role The Senior Mechanical Project Engineer will coordinate technical design with on-site installation through to successful commissioning, ensuring Dornan's vision, mission, and values are delivered throughout the project lifecycle. Responsibilities Coordinate mechanical design, installation, and commissioning activities. Resolve technical issues efficiently to maintain project progress. Manage procurement processes from enquiry through to delivery on site. Monitor site progress against the construction programme. Work closely with the design team and supply chain to ensure successful delivery and handover. Prepare risk assessments, method statements, and ensure strong Health & Safety standards on site. Lead supply chain coordination meetings to maintain progress and resource alignment. Support project close-out activities and reporting with the Project Manager. Mentor and train Junior Engineers. About You Your Experience Strong technical knowledge within a mechanical engineering role. Good commercial awareness within construction projects. Understanding of Health, Safety, and Environmental standards. Your Qualifications Degree in Engineering or related discipline. Previous experience working within the construction industry. To find out more information please contact Sean Hitchman on (phone number removed) / (url removed)
Apr 11, 2026
Full time
Senior Mechanical Project Engineer We are seeking a Senior Mechanical Project Engineer to join a major Healthcare Project in Surrey. This is an opportunity to play a key role on a high-profile site, leading mechanical delivery and helping drive project excellence from start to completion. Your Team You'll join a hardworking, ambitious, and supportive team where your ideas matter and your development is genuinely prioritised. At Dornan, we invest in long-term career growth through structured progression pathways and continuous training support. The Role The Senior Mechanical Project Engineer will coordinate technical design with on-site installation through to successful commissioning, ensuring Dornan's vision, mission, and values are delivered throughout the project lifecycle. Responsibilities Coordinate mechanical design, installation, and commissioning activities. Resolve technical issues efficiently to maintain project progress. Manage procurement processes from enquiry through to delivery on site. Monitor site progress against the construction programme. Work closely with the design team and supply chain to ensure successful delivery and handover. Prepare risk assessments, method statements, and ensure strong Health & Safety standards on site. Lead supply chain coordination meetings to maintain progress and resource alignment. Support project close-out activities and reporting with the Project Manager. Mentor and train Junior Engineers. About You Your Experience Strong technical knowledge within a mechanical engineering role. Good commercial awareness within construction projects. Understanding of Health, Safety, and Environmental standards. Your Qualifications Degree in Engineering or related discipline. Previous experience working within the construction industry. To find out more information please contact Sean Hitchman on (phone number removed) / (url removed)
Order Processor LDG Contracts has been a trusted name in the construction industry for over 35 years, specializing in the manufacturing and installation of high-quality aluminium doors, windows, and glazing solutions. We are committed to excellence, safety, and innovation, holding numerous industry accreditations and meeting British Standards to ensure top-tier products and services. We are looking to recruit an experienced aluminium processor who can confidently read and interpret architectural drawings. The ideal candidate will have at least 3 years experience in a similar role with previous experience of using Logikal. Order Processor Position: We are seeking a Commercial Window and Door Order Processor to join our dynamic team. This a pivotal role and you will be working off drawings created by our inhouse Design Team., Key Responsibilities Order Management: Process commercial and orders with accuracy. Documentation: Prepare Logical Paperwork from our Architectural drawings. Software Operation: Preferably experienced with Logical or similar industry-specific software Scheduling: Maintain master schedules and track project metrics for real-time visibility. Procurement: Conduct material take-offs, produce MRP and bespoke orders, and liaise with purchasing. Quality Control: Check work for accuracy and stay updated on building regulations. Client Liaison: Provide technical support when required. Performance: Achieve KPIs and personal targets set by management and meet deadline . Requirements: Required Qualifications & Skills Minimum 2 -3 years experience in the window processing field. Proficiency with Logical or similar software. Strong knowledge of building regulations within the window industry. Ability to create Manufacturing/Works orders for the factory floor Excellent communication, organizational, and planning skills. Strong IT skills (Word, Excel, Outlook). GCSE in Maths and English (or equivalent). Exceptional attention to detail. Other information: Hours: 42 hours per week, Monday to Friday Salary: £40,000 per annum In return, we offer: 28 days holidays (including Bank Holidays) Pension scheme Ongoing training and Personal Development Opportunities Social events Free Parking Thank you for your interest in working for LDG CONTRACTS.
Apr 10, 2026
Full time
Order Processor LDG Contracts has been a trusted name in the construction industry for over 35 years, specializing in the manufacturing and installation of high-quality aluminium doors, windows, and glazing solutions. We are committed to excellence, safety, and innovation, holding numerous industry accreditations and meeting British Standards to ensure top-tier products and services. We are looking to recruit an experienced aluminium processor who can confidently read and interpret architectural drawings. The ideal candidate will have at least 3 years experience in a similar role with previous experience of using Logikal. Order Processor Position: We are seeking a Commercial Window and Door Order Processor to join our dynamic team. This a pivotal role and you will be working off drawings created by our inhouse Design Team., Key Responsibilities Order Management: Process commercial and orders with accuracy. Documentation: Prepare Logical Paperwork from our Architectural drawings. Software Operation: Preferably experienced with Logical or similar industry-specific software Scheduling: Maintain master schedules and track project metrics for real-time visibility. Procurement: Conduct material take-offs, produce MRP and bespoke orders, and liaise with purchasing. Quality Control: Check work for accuracy and stay updated on building regulations. Client Liaison: Provide technical support when required. Performance: Achieve KPIs and personal targets set by management and meet deadline . Requirements: Required Qualifications & Skills Minimum 2 -3 years experience in the window processing field. Proficiency with Logical or similar software. Strong knowledge of building regulations within the window industry. Ability to create Manufacturing/Works orders for the factory floor Excellent communication, organizational, and planning skills. Strong IT skills (Word, Excel, Outlook). GCSE in Maths and English (or equivalent). Exceptional attention to detail. Other information: Hours: 42 hours per week, Monday to Friday Salary: £40,000 per annum In return, we offer: 28 days holidays (including Bank Holidays) Pension scheme Ongoing training and Personal Development Opportunities Social events Free Parking Thank you for your interest in working for LDG CONTRACTS.
New opportunity: BMS Project Manager - £40K to £70K basic salary DOE + Car allowance Location: Office based in Kent (Commutable only by car to a remote area of Sevenoaks) Hours: 8:30am to 5:00pm, 1 hour lunch. Full time, Permanent Scope of projects: Small works, Blue-Chip retail BMS installation projects between the values of £20K to £120K Experience required: BMS PM background is essential, junior through to senior applications are welcomed This company, are a modern business, who have a lot of energy! The staff enjoy a great working environment, and progression within the company. They're looking for an additional PM/ Project Manager to join the team, since their main clientele (Retail giants) have continued to expand on partnerships. They need someone who comes from a BMS (Building Management Systems) background, will be able to work confidently with clients and engineers, and will share a goal of wanting to support and develop with the business. This will actually be a hugely office based position because a lot of client interaction is handled by teams video calls, and co-ordinated very differently these days. There will be he occasional travel to customer sites required, where expenses will be covered. What benefits will you receive when starting in this BMS Project Manager/ PM role? Competitive salary plus potential for discretionary annual bonus 25 days holiday + bank holidays Pension scheme Genuine career progression in a growing division Ongoing training & development (including BMS platforms) Work with major, well known clients on diverse projects A company that values innovation, autonomy, and engineering excellence If you'd like to learn more about this BMS / Building Management Systems Project Manager opportunity- Please apply now to avoid disappointment! Hannah Dynamite Recruitment
Apr 10, 2026
Full time
New opportunity: BMS Project Manager - £40K to £70K basic salary DOE + Car allowance Location: Office based in Kent (Commutable only by car to a remote area of Sevenoaks) Hours: 8:30am to 5:00pm, 1 hour lunch. Full time, Permanent Scope of projects: Small works, Blue-Chip retail BMS installation projects between the values of £20K to £120K Experience required: BMS PM background is essential, junior through to senior applications are welcomed This company, are a modern business, who have a lot of energy! The staff enjoy a great working environment, and progression within the company. They're looking for an additional PM/ Project Manager to join the team, since their main clientele (Retail giants) have continued to expand on partnerships. They need someone who comes from a BMS (Building Management Systems) background, will be able to work confidently with clients and engineers, and will share a goal of wanting to support and develop with the business. This will actually be a hugely office based position because a lot of client interaction is handled by teams video calls, and co-ordinated very differently these days. There will be he occasional travel to customer sites required, where expenses will be covered. What benefits will you receive when starting in this BMS Project Manager/ PM role? Competitive salary plus potential for discretionary annual bonus 25 days holiday + bank holidays Pension scheme Genuine career progression in a growing division Ongoing training & development (including BMS platforms) Work with major, well known clients on diverse projects A company that values innovation, autonomy, and engineering excellence If you'd like to learn more about this BMS / Building Management Systems Project Manager opportunity- Please apply now to avoid disappointment! Hannah Dynamite Recruitment
Customer Journey Manager Location : Alfreton, Salary : Very Competitive (DOE) + Excellent Benefits! Contract : Full-time, Permanent Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme , On site parking, 23 days holiday plus Statutory My client offers a market-leading range of vehicle adaptations that enable customers to re-gain and maintain their independence. Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement. Their products are transformative for their users, which is why our customers recommend us to their friends and families. We are now recruiting for a Customer Journey Manager . This is a pivotal leadership role at the heart of the commercial operation, responsible for shaping and optimising the full customer journey from initial enquiry through to aftercare. You will lead key customer-facing teams, drive performance through data and insight, and play a critical role in improving processes, systems, and service delivery. This is an exciting opportunity for a commercially minded, customer-focused professional to make a tangible impact in a purpose-driven organisation. Duties of the Customer Journey Manager: Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving performance and accountability Own, monitor, and report on key KPIs including sales conversion, customer satisfaction, SLAs, and customer-related issues Ensure efficient and accurate handling of enquiries, bookings, orders, and installations Drive continuous improvement across sales processes, workflows, and customer communications Identify risks, bottlenecks, and opportunities across the customer journey and implement effective solutions Collaborate with internal departments to ensure seamless handovers and delivery of customer commitments Oversee CRM systems (including Dynamics), ensuring data accuracy and optimising system performance Manage returns, warranties, and escalated complaints, ensuring timely resolution and root cause analysis Standardise processes, documentation, and best practice across customer-facing teams Coach, develop, and performance manage team members through regular reviews and objective setting Work with the Marketing team to improve customer review engagement across platforms such as Trustpilot and Google Monitor customer feedback and use insights to drive continuous improvement initiatives In order to be successful in this role you must have: Strong leadership experience managing customer-facing or commercial teams Proven ability to manage and improve end-to-end customer journeys Data-driven with experience managing KPIs and performance metrics Excellent communication and interpersonal skills, with high emotional intelligence Confident handling complex or sensitive customer situations Strong organisational skills with the ability to manage multiple priorities IT proficient, including MS Office and CRM systems (Dynamics desirable) Proactive, solutions-focused, and commercially aware Core Values & Behaviours: Innovation Driven: Open to new ideas and continuous improvement Service : Customer-first mindset with a proactive, solutions-led approach Ethical & Fair : Acts with integrity, respect, and professionalism at all times This is a fantastic opportunity with a company i am extremely proud to recruit for.
Apr 10, 2026
Full time
Customer Journey Manager Location : Alfreton, Salary : Very Competitive (DOE) + Excellent Benefits! Contract : Full-time, Permanent Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme , On site parking, 23 days holiday plus Statutory My client offers a market-leading range of vehicle adaptations that enable customers to re-gain and maintain their independence. Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement. Their products are transformative for their users, which is why our customers recommend us to their friends and families. We are now recruiting for a Customer Journey Manager . This is a pivotal leadership role at the heart of the commercial operation, responsible for shaping and optimising the full customer journey from initial enquiry through to aftercare. You will lead key customer-facing teams, drive performance through data and insight, and play a critical role in improving processes, systems, and service delivery. This is an exciting opportunity for a commercially minded, customer-focused professional to make a tangible impact in a purpose-driven organisation. Duties of the Customer Journey Manager: Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving performance and accountability Own, monitor, and report on key KPIs including sales conversion, customer satisfaction, SLAs, and customer-related issues Ensure efficient and accurate handling of enquiries, bookings, orders, and installations Drive continuous improvement across sales processes, workflows, and customer communications Identify risks, bottlenecks, and opportunities across the customer journey and implement effective solutions Collaborate with internal departments to ensure seamless handovers and delivery of customer commitments Oversee CRM systems (including Dynamics), ensuring data accuracy and optimising system performance Manage returns, warranties, and escalated complaints, ensuring timely resolution and root cause analysis Standardise processes, documentation, and best practice across customer-facing teams Coach, develop, and performance manage team members through regular reviews and objective setting Work with the Marketing team to improve customer review engagement across platforms such as Trustpilot and Google Monitor customer feedback and use insights to drive continuous improvement initiatives In order to be successful in this role you must have: Strong leadership experience managing customer-facing or commercial teams Proven ability to manage and improve end-to-end customer journeys Data-driven with experience managing KPIs and performance metrics Excellent communication and interpersonal skills, with high emotional intelligence Confident handling complex or sensitive customer situations Strong organisational skills with the ability to manage multiple priorities IT proficient, including MS Office and CRM systems (Dynamics desirable) Proactive, solutions-focused, and commercially aware Core Values & Behaviours: Innovation Driven: Open to new ideas and continuous improvement Service : Customer-first mindset with a proactive, solutions-led approach Ethical & Fair : Acts with integrity, respect, and professionalism at all times This is a fantastic opportunity with a company i am extremely proud to recruit for.