35 jobs found

Immediate start available. Are you an experienced Customer Service / Claims Handler seeking a new opportunity? Or do you have experience of strong telephone based customer service, assessing applications, or underwriting, or similar? Our client with offices based in Huntingdon is seeking empathetic and experienced Customer Service / Claims Handler to join them on a 6 month contract basis working Monday to Friday 37.5 hours per week 8.00am - 4.15pm and 9.45am - 6.00pm. The roles will be fully office based. Responsibilities As Customer Claims Handler, you will be responsible for:- Processing claims documentation from initial notification progressing the case through to a conclusion & completion Providing email and telephone based advice & support to customers within agreed service levels Working to departmental call targets Reviewing claims within your portfolio of customers Investigating queries Reporting & escalating any complaints Chasing outstanding information from customers Maintaining diaries and customer information on company systems. Supporting administration. Skills Required As Customer Service / Claims Handler, you will need to be:- Confident in making outbound calls to your customers and contacts. You will take overflow calls from the inbound call team during busy periods. It is essential that you will have an empathetic and calm nature Strong customer service skills ideally in insurance or claims but strong call centre experience will also be considered. Excellent verbal and written communications skills The ability to work to deadlines. Benefits In return for the role of Customer Service / Claims Handler, our client offers excellent working conditions in a busy but friendly environment, competitive salary of £24,684 (pro rata to length of contract), 33 days holiday inclusive of bank holidays (also pro rata to length of contract), training and development, pension after qualifying period and a range of other great benefits. Send your CV for review and immediate interviews possible. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process . Our privacy policy is available on our website and explains how we will use your data.

Part time Administrator Location: Chandlers Ford, Southampton Salary: £27,000 Pro rata Contract: please not this is a 12-month temporary assignment initially Hours: Part time 30 hours per week, ideally 9am to 3pm Monday to Friday although can be flexible Dynamite Recruitment is delighted to be working in partnership with a well-established and growing service provider based in the Southampton area. Due to continued growth, our client is seeking an organised and proactive Part time Administrator to join their busy operations team. The Role As a part time administrator / coordinator you will play a key role in ensuring the smooth delivery of services by acting as the central point of contact between customers, engineers, and technicians. This is a fast-paced position that requires strong organisational skills and the ability to manage multiple priorities effectively. Key Responsibilities Managing customer expectations and scheduling service visits via email and on the telephone Coordinating multiple engineer and technician diaries Confirming appointments with customers ahead of visits Issuing job sheets and ensuring engineers have the required materials and stock Planning efficient routes for field teams Booking in works and updating internal systems Completing high volumes of administration accurately Handling customer queries and resolving complaints professionally Checking timesheets and tracker activity to support payroll Raising quotations and invoices for completed works Supporting aged debt resolution Signing off supplier invoices and assisting the Finance team Arranging servicing, maintenance, equipment hire, and emergency breakdown support To be successful in this role, you will have Previous administration experience (essential) Excellent organisational skills and strong attention to detail Confident communication skills, both written and verbal The ability to manage multiple tasks in a fast-paced environment A proactive, reliable, and customer-focused approach Confidence working in a fully office-based environment Experience within a scheduling, operations, or service coordination role would be highly advantageous. What s on Offer Salary of £27,000 pro rata Monday to Friday hours Opportunity to join a stable and growing business Immediate interviews available. Please contact the Commercial Desk on (phone number removed) for more information or submit your CV as soon as possible to be considered.

Complaints Handler £27,000 - £29,000 Liverpool Hybrid Role Do you enjoy investigating issues and delivering fair outcomes for customers? Are you looking for a complaints role in financial services where quality, integrity, and regulation genuinely matter? A well-established financial services organisation is seeking a Complaints Handler to join its Operations team in Liverpool. This role exists to ensure customer complaints are handled thoroughly, fairly, and in line with regulatory expectations, playing a key part in protecting both customers and the business. About the Business This financial services provider operates within a regulated environment, placing strong emphasis on Treating Customers Fairly, operational integrity, and high-quality customer outcomes. The business supports customers, broker partners, and internal stakeholders across a complex operational model. Role Purpose The Complaints Handler is responsible for the end-to-end logging and investigation of customer complaints, ensuring compliance with internal policy and regulatory requirements. Working closely with Complaints, Quality Assurance, Compliance, and Operations teams, the role contributes to robust investigations, clear outcomes, and continuous improvement. Key Responsibilities Log, investigate, and manage customer complaints in line with FCA and internal policy Support a compliant and consistent complaints handling process Liaise with customers, broker/dealer partners, field teams, and third-party finance partners Gather evidence and information to support complaint investigations Contribute to investigation summaries and draft final responses where required Highlight operational or regulatory risks identified during complaint reviews Work collaboratively with Complaints Managers and Quality Assurance teams About You Previous experience in complaints handling within financial services or a regulated environment Strong understanding of complaint investigation processes Highly organised with accurate and efficient administrative skills Confident communicator able to manage sensitive conversations professionally Methodical, detail-oriented, and able to manage multiple cases effectively Acts with integrity at all times and demonstrates a customer-first mindset Job Benefits Location: Liverpool (office-based / hybrid) Salary: £27-29k, dependent on experience 25 Days Holiday Annual Bonus This is an excellent opportunity for someone looking to build or strengthen their career in complaints handling, customer resolution, or compliance operations within financial services. Applications are welcomed for a confidential discussion with the recruiter.

We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Manchester or Surrey. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. Please note that the Manchester team travels to Surrey for a week- once in two months to collaborate and work together. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.

Huntswood, a ResultsCX company, is on the hunt for seasoned Investment Complaint Handlers to work with a major financial services firm, addressing customer complaints in their investment banking division. Join us and make a difference! As a Senior Investment Complaint Handler, you will manage Smart Investor Platform-related complaints, including issues with stock transfers, corporate actions/dividends, onboarding, and general servicing. By conducting thorough investigations, calculating redress and producing Final Response Letters, you will ensure that all complaints are handled efficiently and in accordance with regulatory standards, providing clear communication and maintaining high levels of customer satisfaction. Your role will be pivotal in identifying trends and offering feedback to enhance processes and prevent future complaints, thereby safeguarding the integrity and reputation of the organisation. Role overview: Location: Glasgow City Centre - Hybrid 2 days a week (Training for first 4 weeks full time in office) Duration: 6 months Rate: £220 a day - Husp Umbrella only recruitment - This is only available to individuals working via Husp Umbrella company, we can assist you with this Start Date: Monday 30th March Shift: Monday to Friday - 9am to 5:30pm The ideal Senior Investment Complaint Handler will have: Proven experience in managing and resolving complex investment-related complaints Expertise to conduct thorough complaint investigations and calculate any redress payments Ability to produce clear and concise bespoke Final Response Letters Extensive background in the financial services industry, particularly in investment Strong customer service skills and excellent communication skills Knowledge of regulatory standards and ensuring compliance with industry frameworks Strong attention to detail and ability to navigate many systems and software packages About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates, you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future. Interested in this Senior Investment Complaint Handler opportunity? Apply now. To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

We are working with an Outstanding rated NON PROFIT fostering charity in Kent in recruiting for their Responsible Individual (RI), Agency Decision Maker (ADM) and complaints handler . This role is a 2 day a week position or 16 hours (flexible on this), and based from home , with the need for travel to Kent on occasion, within their head office. This role is paying a salary of £61,050 per annum or £26,400 pro rata salary, working 16 hours per week. This could be 2 days or spread across the week. You will also receive a pension of 8%, plus 30 days holiday, pro rata. The Responsible Individual (RI) will: Represent the organisation in dealings with Ofsted.Act as a single point of contact for the fostering service alongside the Registered Manager.Ensure compliance with The Fostering Regulations and National Minimum Standards.Work strategically with their Directors of the agency to maintain a safe, well-managed service that delivers positive outcomes for children. Please follow the instructions on this website, or alternatively contact Tom McKenna on or for further details and please do be sure to leave your contact details

An established and respected insurance specialist is seeking an experienced Professional Indemnity Claims Handler to join its expanding team. This is a key role providing technical advice, claims handling expertise and client support across professional indemnity and related insurance policies. The position offers exposure to complex claims, close collaboration with insurers and legal advisers, and the opportunity to contribute to claims trend analysis and risk management initiatives. Role Overview You will provide advice and hands-on assistance to clients throughout the lifecycle of professional indemnity and related insurance claims. This includes liaising with insurers, loss adjusters and solicitors, supporting internal broking teams, and assisting senior management with reporting and technical insight. Key Responsibilities Provide advice and assistance to clients in the formulation and handling of professional indemnity and related insurance claims Liaise and negotiate with insurers, loss adjusters and legal advisers Support internal broking and underwriting teams with claims reporting and technical input Assist with contract and warranty reviews in line with agreed procedures and guidance frameworks Respond to client and internal queries relating to claims advice provided Provide technical support to claims and risk management colleagues as required Assist senior claims management with administration, reporting and departmental cover Support claims trend analysis and contribute to technical articles and bulletins Maintain accurate electronic claims records and files Knowledge & Experience Required General Insurance Knowledge Understanding of regulatory responsibilities and complaints procedures Strong knowledge of general insurance principles and products Understanding of underwriting processes and business objectives Working knowledge of contract, tort and agency law Technical Knowledge Strong understanding of professional liabilities and professional indemnity insurance Awareness of litigation and alternative dispute resolution procedures Understanding of collateral warranties and associated insurance implications Awareness of professional liability risk management techniques Familiarity with insurance markets is desirable Skills & Competencies Ability to identify and understand client needs in relation to claims Strong negotiation skills with a confident and professional approach Excellent written and verbal communication skills Strong organisational skills with the ability to manage priorities and deadlines High level of accuracy and attention to detail Ability to provide professional advice with reasonable skill and care Confidence to escalate matters outside of authority or expertise when required Systems & IT Proficient in Microsoft Outlook, Word, Excel and Teams Experience using insurance systems such as Acturis (desirable) Why Apply? Competitive salary of £35,000-£50,000 depending on experience Exposure to complex and technically interesting PI claims Opportunity to work closely with insurers, legal advisers and senior stakeholders Supportive team environment with scope to develop technical expertise Apply today via NJR Recruitment , Or call quoting the reference NJR16347 Please note: Due to a high volume of applications, if your CV does not reflect the essential requirements, or you answer 'no' to key screening questions, we may not be able to contact you.

Time Appointments are proud to be working on behalf of a leading insurance company who are currently looking to recruit an experienced Claims Handler within Property Liability to strengthen their team. This is a fantastic opportunity to work for an award-winning business who value their employees. As well as the opportunity to flourish in an employee focussed culture, the successful candidate will be offered a competitive salary of up to £35,000 and hybrid, flexible working. Key Duties & Responsibilities: Handling and processing claims pertaining to risks underwritten by the company Overseeing the handling of claims by third-party service providers to time and quality standards Monitoring the proper recording of all claims. Appointing and liaising with loss adjusters, solicitors, investigators, and other professionals; following up on reports and outcomes. Preparing and sending large claim advices for information to reinsurers and London office Monitoring the status of outstanding claims and their incurred movements Assisting the team with the efficient handling and resolution of complaints Assist in Claims review on periodic basis Assisting Claims Manager with any other claim related tasks Skills & Experience Required: At least 2 years' experience of liability claims handling (Commercial property, Employers Liability, Public Liability or Motor). Strong Technical insurance knowledge and understanding Excellent communication skills, written and verbal Excellent organisational skills, with the ability to prioritise tasks Ability to thrive in a fast-paced environment A proactive approach and enthusiastic attitude

Senior Complaints Handler / Team Lead (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £38,325.00 per annum Permanent, Full Time (37 hours per week) Thrive Homes are seeking a Senior Complaints Handler / Team Lead to oversee the daily operation of the complaints service, managing the team and ensuring all complaints are logged, assigned, and progressed in accordance with the Housing Ombudsman s Complaint Handling Code, relevant regulatory requirements, and Thrive s internal policies and procedures. This key role will provide daily supervision, coaching and performance management for a team of eight, ensuring wellbeing and development in line with organisational policies. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively. Other Responsibilities: Oversee a high volume of complaints correspondence, ensuring complaints and service requests are correctly identified, logged, prioritised and allocated. Allocate and monitor caseloads, records and response deadlines to ensure complaints are progressed in line with policy and agreed timescales, taking action where cases are at risk of delay and escalating high-risk matters where appropriate. Act as the first point of support for complaint handling queries from the team and wider business, providing advice in line with policy and regulatory requirements. Assist with audits, compliance activity and Ombudsman enquiries, ensuring case information and evidence is provided where required. Work collaboratively with the Complaints Resolution Manager to maintain continuity of service, providing cover or deputising where required. Line management. Requirements: Supervising or line managing staff, including allocating work, monitoring performance, supporting development and managing day-to-day operational issues. Complaints handling in social housing or a regulated environment. Working in a complaints role and applying complaint handling procedures in line with the Housing Ombudsman Complaint Handling Code or equivalent regulatory standards. Workload planning, case allocation and deadline management in a high-volume environment. Organising team workloads, allocating cases or tasks, prioritising work and ensuring responses are delivered within policy or regulatory timescales. Use of case management systems and Microsoft Excel (intermediate level or above). Using systems and spreadsheets to track cases, manage workflows or produce operational information. Providing operational guidance and supporting complex or sensitive cases. Acting as a first point of contact for colleagues, advising on complaint handling or customer cases and escalating risks appropriately. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 2nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing.

We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Surrey or Manchester. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.

Key Accounts Executive Location: Eastleigh Salary: Competitive Dynamite Recruitment are proud to be recruiting on behalf of a well established business that are seeking an experienced Key Accounts Executive to join their team. This is a fantastic opportunity, and will allow you to build relationships and maximise the account The Role of a Key Account Executive: To be a trusted point of contact for the customer Manage and deal with queries and complaints To understand customers requirements and ensure delivery to maximise customer satisfaction To ensure customer SLA s are adhered to Communicate with other internal departments across the business To promote products and services to maximise customer accounts To hold customer review meetings To ensure customer accounts are paid in the agreed time frames To work closely with your designated administrator and senior management teams To maintain contact with your allocated customer base MUST be confident in dealing with customers Apply now or contact (url removed)

Customer Solutions Specialist Salary up to 28,000 Location Manchester Purpose Our client, a fast paced, global business, provide a software solution to business owners across the UK and Ireland. We are looking for an experienced B2B complaints handler, to resolve issues for clients, listening to the problem and offering a suitable outcome, retaining the clients business. Identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increasing engagement and retention rates and improve client sentiment and online reputation. Contribute to the business' Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. This is an amazing opportunity for anyone with the relevant experience who is looking for a fresh challenge! Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Key requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business BrightHR Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ 49748LFR1 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.

Temporary Complaints Investigator Bracknell 9:00am - 5:30pm Up to £35,000 (DOE) Temporary Role We are currently recruiting on behalf of our client for an experienced Complaints Investigator to join their team in Bracknell on a temporary basis. The role will involve managing and investigating customer complaints from initial receipt through to resolution, ensuring fair outcomes in line with company policy, FCA regulations and Consumer Duty requirements. Key Responsibilities: Managing the complaints inbox and ensuring cases are handled within regulatory timescales Investigating and resolving complaints in a fair and consistent manner Maintaining regular communication with customers throughout the investigation process Conducting root cause analysis and identifying complaint trends Managing Financial Ombudsman Service (FOS) cases and preparing responses Handling high reputational risk and third-party complaints Producing management information and reports to support business improvements Skills & Experience Previous complaints handling experience within financial services or a regulated environment Knowledge of Consumer Duty, TCF and DISP regulations Experience dealing with Financial Ombudsman Service (FOS) complaints Strong communication, analytical and organisational skills Good Microsoft Office skills (Word, Excel, PowerPoint) If you have complaints handling experience within a regulated environment and are available for a temporary assignment, we would love to hear from you. Apply today or contact us for further information.Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.

Call Handler (Housing and Repairs) Near Retford, North Nottinghamshire, Notts, UK 15.52 - 18.25 Hourly Temporary ongoing contract/ Temporary to permanent Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Nottinghamshire based client on an initial temporary basis, with the potential for a permanent contract Daily duties of the Repairs Call Handler (Housing and Repairs) consists of: Representing the organisation at their customer contact centre, being the first port of call for residents Utilising databases and CRM (NEC, formerly known as Northgate) to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals Understanding Construction skillsets and geographical locations to effectively book works for residents Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access Supporting the delivery of an excellent customer care service Responding to emergency property repairs in a calm manner Dealing with property maintenance complaints and referring to wider team Essential requirements of the Call Handler - Property and Repairs: Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting Used CRM systems and MS Office packages (NEC/Northgate preferred but not essential) Experience dealing with reports and claims of Damp and Mould (Desired) If you believe that you are well suited towards the role of the Repairs and Call Handler then please apply now, for more information please contact Ebony Simpson at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

An experienced Property Claims Handler is required to join an established and renowned Loss Adjusting Practice. You will be working closely with the Property Claims Team Manager handling Domestic and Commercial Property claims as well as assisting with Managerial duties as and when required. Full support towards career development and progressing within is very much encouraged as well as working towards Industry qualifications. Key responsibilities: Provide an exceptional customer service Manage own caseload of Domestic and Commercial Property claims cradle to grave Act as a point of contact Assist and work closely with your Team Manager as and when required Handle complaints working with your Team Manager Attend client meetings as and when required Working hybrid, although this is totally flexible and can be worked around your individual circumstances. About you: Experienced in handling both Commercial and Domestic Property Claims (all general perils) A background providing an exceptional customer service taking pride in your excellent communication skills The ability to step up in the absence of your Team Manager Be organised and have the ability to work in a team as well as using your own initiative Experienced in handling complaints A background working in a targeted and pressured environment working towards KPI's and SLA's Good IT skills, being able to use multiple systems Be comfortable and happy to work on a hybrid basis (although days working in the office is offered on a very flexible basis as and when to suit your individual circumstances) Industry qualifications, ideally a minimum of Cert CILA or working towards.

An experienced Property Claims Handler is required to join an established and renowned Loss Adjusting Practice. You will be working closely with the Property Claims Team Manager handling Domestic and Commercial Property claims as well as assisting with Managerial duties as and when required. Full support towards career development and progressing within is very much encouraged as well as working towards Industry qualifications. Key responsibilities: Provide an exceptional customer service Manage own caseload of Domestic and Commercial Property claims cradle to grave Act as a point of contact Assist and work closely with your Team Manager as and when required Handle complaints working with your Team Manager Attend client meetings as and when required Working hybrid, although this is totally flexible and can be worked around your individual circumstances. About you: Experienced in handling both Commercial and Domestic Property Claims (all general perils) A background providing an exceptional customer service taking pride in your excellent communication skills The ability to step up in the absence of your Team Manager Be organised and have the ability to work in a team as well as using your own initiative Experienced in handling complaints A background working in a targeted and pressured environment working towards KPI's and SLA's Good IT skills, being able to use multiple systems Be comfortable and happy to work on a hybrid basis (although days working in the office is offered on a very flexible basis as and when to suit your individual circumstances) Industry qualifications, ideally a minimum of Cert CILA or working towards.

An experienced Insurance Claims Administrator/Claims Handler is required to join a firm of Specialists in Disaster recovery and restoration who are part of a reputable Loss Adjusters. You will join busy team where you will be offered hybrid or office-based working depending on your individual circumstances, free parking is available. Progression and career development is actively encouraged with the opportunity to be offered support towards Industry Qualifications. Key responsibilities: You will handle Property Insurance related cases from first point of contact for new cases to conclusion and invoicing. You will communicate with customers and instruct clients over the telephone and in writing. You will allocate contractors and manage building repair, restoration and other suppliers, proactively guiding claims through to settlement. Responding effectively to technical queries, issues and complaints. Review and update compliance records as required. Proactively handle claims on a delegated authority basis from Insurers dealing with all general perils including, fire, floods, storm damage etc. About you: Experienced working with Insurance Claims Exceptional communication skills being able to liaise with Insurers, Policyholders, Contractors and Loss Adjusters Comfortable working within a small team and be office based Computer literate

We're working with an award-winning insurance brokerage known for excellent service and sound advice. They're now seeking an SME Account Handler to join their team-someone who takes pride in doing things properly and enjoys building strong relationships with clients and insurers. This role focuses mainly on renewals and mid-term adjustments for a portfolio of SME commercial clients. You'll be a key contact, ensuring smooth account management and delivering a consistently high standard of service. Responsibilities of the SME Account Handler: Manage SME commercial accounts, handling renewals, MTAs, claims, premium finance, and general queries. Build trusted client relationships, providing clear advice, the right cover, and excellent service. Work closely with Account Executives to retain and develop accounts through strong service and proactive rebroking. Ensure all activity complies with FCA regulations and internal procedures, keeping accurate records and documentation. Liaise with insurers and underwriters, managing policy documents and maintaining good relationships. Support colleagues when needed, assist with complaints, and take ownership of your own development and CPD. What we are looking for: Experience in SME commercial broking with knowledge of a range of commercial insurance products. Confident communicator with a customer-focused approach and strong organisational skills. Comfortable using insurance systems (e.g. Acturis or Open GI) and Microsoft Office. Willingness to work towards Cert CII (if not already qualified). Benefits: Salary £28,000-£35,000 depending on experience. Monthly bonus/commission scheme plus regular incentives. 25 days' holiday plus 2 additional cultural days. Vitality healthcare (after probation) and life insurance (2x annual salary). Monday to Friday, 9.00am-5.00pm. Office-based with some hybrid flexibility. Pension contribution. Regular team socials, quarterly events, and employee recognition. Ready to take the next step? This is a great opportunity to join a respected business that values your expertise, offers room to grow, and genuinely cares about doing things the right way. For a confidential chat, contact one of our specialist consultants and quote job reference NJR16082 .

We're seeking an experienced Senior Technical Claims Handler to join our specialist Casualty Claims team responsible for managing liability claims on behalf of a range of leading insurers. In this role, you'll deliver a high-quality, end-to-end claims service . Working in line with each insurer's claims philosophy, you'll proactively drive progress on a varied and often complex caseload, primarily involving claims valued above the £25,000 fast-track limit. If you thrive on responsibility, enjoy investigative work, and are committed to delivering exceptional outcomes for clients and policyholders, this role offers a rewarding and challenging next step in your claims career. What will your day look like: To establish if cover is in place for the claim. To record all claims on the digital claims handling system. To investigate all liability claims either from the desk or by instructing loss adjusters. To make the decision on liability. To negotiate settlement of the claim. To ensure compliance with all legal timescales and client SLA's. To build relationships with external clients and stakeholders. Experience of policy wording and terms and conditions. Knowledge of insurance and the insurance market. Knowledge of how to value an injury claim. Knowledge of reserving philosophies. Knowledge of Civil Procedure Rules and the Claims Portal. Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions in depth knowledge of statutory regulations, loss of earnings, future care claims, Smith and Manchester awards higher value claims, litigated cases, cases with multiple defendants. To authorise payments to defined limits Investigate and respond to complaints received in accordance with Davies and FCA guidelines Act as a mentor and coach to junior colleagues Knowledge and Abilities: Good communications skills at all levels. Excellent customer service. The ability to work as part of a team. To take responsibility for your own workload. Must be able demonstrate adaptability and flexibility. Good planning and organisational skills. Good IT skills This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Location: Hybrid/Remote Salary : up to £18,600 DOE (based on 22.5 hours per week) Department: National Accident Law Job Type: Part-time Contract Type: Permanent THE PURPOSE OF THE ROLE The objective of the role is to ensure that National Accident Law (NAL) operates in a compliant manner and delivers marketleading levels of customer service. The role will support all areas of the business to achieve this objective. Specifically, this role will support NAL's Legal & Compliance team in delivering the correct balance between commerciality, customer service, and compliance within the law firm whilst also managing risk effectively. The role is fast-paced and varied, requiring the ability to manage multiple workstreams simultaneously, respond quickly to emerging issues, and communicate effectively with a wide range of stakeholders including clients, file handlers, senior managers, and third parties. WHAT YOU WILL BE DOING AS RISK AND COMPLIANCE OFFICER Compliance The SRA Code of Conduct SRA Accounts Rules Data Protection legislation (UK GDPR, Data Protection Act 2018) Any terms and conditions imposed by the SRA or regulatory requirements pertaining to NAL's licence to provide legal services Any other relevant legislation, regulations, and rules applicable to the firm, its managers, interest holders, or employees (e.g., GDPR, Bribery Act 2010) Key duties include: Provision of daytoday support to the Head of Risk and Compliance and Head of Legal Practice (HOLP) Assist in the daytoday operation of the firm's risk and compliance framework, including monitoring, investigation, and followup of issues Assisting with drafting and implementing compliance policies and processes Deputising for the Head of Risk and Compliance as required Supporting the identification, logging, tracking, and resolution of compliance and risk issues across the business Provide support for other group businesses as required Incident, Breach, and Risk Management Support the handling of data protection incidents, compliance breaches, and other risk events including: Gathering relevant information Maintaining accurate records Supporting escalation and remediation actions Assisting with ongoing monitoring of open risk and incident files to ensure issues are resolved to an appropriate standard Audit and Quality Work with the Head of Risk and Compliance and Audit Team to deliver training as required Assist with internal audits, file reviews, and quality assurance activities Help ensure audit outcomes are embedded into operational improvements Business Change / Projects Support business/process change projects to ensure ongoing compliance Assist in maintaining guidance, precedents, and decisionmaking tools to support frontline teams Build effective working relationships with colleagues across the business to embed a culture of compliance and risk awareness SKILLS AND EXPERIENCE REQUIRED Knowledge of personal injury law and the legislative/regulatory framework applicable to NAL Knowledge of Conditional Fee Agreements / After the Event insurance and the prevailing SRA Code of Conduct Excellent written and verbal communication skills Strong research and reportwriting skills Excellent organisational skills with the ability to manage multiple demands Ability to assess information quickly, identify risks, and escalate issues appropriately Experience supporting compliance, risk, complaints, or quality functions within a regulated environment (preferred) Familiarity with data protection obligations and incident handling PERSONAL ATTRIBUTES Highly organised with the ability to prioritise effectively Comfortable working at pace with competing deadlines Confident communicator able to build strong internal relationships Proactive, solutionfocused, and willing to take ownership Strong sense of integrity Curious, Unified, Driven, and Passionate in line with our company values WHAT WE CAN OFFER YOU Competitive salary 25 days annual leave plus bank holidays (prorata) 3% contributory pension Healthcare scheme - claim up to £1,000 with Simply Health Death in service - 3x salary Perks at Work - exclusive discounts Community Day - paid volunteer day each year Development Opportunities - structured training to support your growth We are proud to be rated higher than Gallup's 'Exceptional Workplace Award Winners' and to be a Gold awarded Investors in People organisation. At National Accident Law, we believe that diversity drives success. We welcome applications from all backgrounds and encourage you to bring your most authentic self to work. This role is offered on a hybrid or remote basis , with attendance at our Kettering office once per month . REF-