75 jobs found

Programme Manager IT & Electronic Security Overview: North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways About the Role: The Programme Manager will oversee the delivery of complex, multi-disciplinary programmes within the IT and electronic security domain. This role will ensure strategic alignment across projects involving security technologies, IT infrastructure, and integrated security systems. The postholder will provide strong leadership, structured governance, and deep programme management expertise while working closely with technical, operational, and executive stakeholders. Key Responsibilities Programme Leadership & Strategy: Develop and lead programmes focused on IT and electronic security solutions, including access control, CCTV, intrusion detection, networking, and integrated platforms. Define programme vision, objectives, architecture, and success criteria aligned with organisational goals and customer requirements. Translate high-level strategy into an actionable roadmap covering technology, processes, and operational readiness. Governance & Delivery Management: Establish and maintain programme governance frameworks, ensuring compliance with industry standards and security protocols. Oversee planning, scheduling, budgeting, and resource allocation across multiple, concurrent projects. Ensure delivery quality and performance by implementing robust controls, metrics, and reporting mechanisms. Drive standardisation and continuous improvement in programme and project delivery methodologies. Technical & Domain Engagement: Work with security, and IT teams to ensure technical requirements, architecture, and system integrations are clearly defined and aligned. Understand and anticipate emerging trends in electronic security, cybersecurity, and IT infrastructure. Ensure interoperability, resilience, and compliance with relevant security standards and regulations. Stakeholder & Customer Management: Engage senior stakeholders, clients, and partners to ensure alignment, manage expectations, and drive strategic outcomes. Communicate programme progress, risks, and decisions clearly at executive and operational levels. Manage commercial relationships, including vendors, integrators, and technical service providers. Risk, Issue, and Change Management: Identify, assess, and mitigate programme-level risks, especially those related to security, technology, compliance, and integration. Lead structured change management to ensure successful adoption of new technologies, systems, and operational models. Maintain secure, auditable documentation across the programme lifecycle. Benefits & Outcomes Management: Define measurable programme benefits across security performance, technology improvement, and operational efficiency. Ensure benefits realisation is tracked, reported, and embedded into business operations. Conduct programme reviews and drive improvements for future initiatives. Leadership & Team Management: Lead and mentor project managers, technical leads, and cross-functional teams across IT and security domains. Foster a high-performing culture based on collaboration, accountability, and continuous learning. Promote strong programme discipline, stakeholder engagement, and delivery excellence across the organisation. Skills & Qualifications Essential: Extensive experience delivering large-scale IT and/or electronic security programmes at a senior level. Strong understanding of electronic security technologies (CCTV, access control, alarms, VMS, analytics), IT networking, and systems integration. Proven ability to manage multi-million-pound budgets, complex risk profiles, and cross-functional teams. Expert knowledge of programme management frameworks (MSP, PMP, PRINCE2). Exceptional communication, leadership, and stakeholder management skills. Strong commercial, contractual, and supplier management experience. Desirable: Certifications in security or IT disciplines. Experience in high-security, critical infrastructure, defence, or enterprise-scale environments. Understanding of cybersecurity principles and compliance frameworks. Personal Attributes: Strategic thinker with a pragmatic, delivery-focused mindset. Strong technical aptitude with the ability to bridge business and security/IT domains. Capable of influencing at all organisational levels, including executive leadership.Highly organised, resilient, and proactive under pressure. Collaborative leader committed to excellence and innovation.

We are seeking an experienced Integration SME with strong webMethods and orchestration experience to join a fast-paced client project on a 3-month contract. This role will play a critical part in designing, supporting, and optimising enterprise-grade integration and orchestration solutions across multiple systems. This is a hands-on technical role suited to a highly capable integration specialist who can operate autonomously, engage with stakeholders, and deliver robust, scalable solutions at pace. FULLY REMOTE OUTSIDE IR35 Key Responsibilities Act as the technical SME for all webMethods integration and orchestration activities Lead the design, development and optimisation of integration workflows Own end-to-end orchestration of services across multiple applications and platforms Provide technical guidance and best practice across the integration estate Troubleshoot complex Middleware, API and data flow issues Support system performance, resilience and scalability Work closely with architects, developers and business stakeholders Produce and maintain technical documentation and integration standards Support testing, deployment and release activities Required Skills & Experience Strong hands-on experience with webMethods (Integration Server, Broker/Terracotta, Trading Networks, etc.) Proven experience with orchestration and complex workflow design Strong background in Middleware, API integration and message-based systems Experience working with: REST/SOAP APIs XML, JSON Event-driven and microservices architectures Solid understanding of: System-to-system integrations Data transformation and mapping Integration security and authentication Ability to operate as a true SME in a delivery-focused environment Excellent problem-solving and stakeholder communication skills Experience working in agile delivery environments

ServiceNow Technical Architect Our client, a leading global supplier for IT services, requires ServiceNow Technical Architect to be based at their client's office in London, UK. This is a hybrid role - you can work remotely in the UK and attend the London office 1-2 days per week . This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate Key Responsibilities Understand Solution for the implementation or Maintenance of ServiceNow platform Work with Architect and customers for the technical requirements, document them, play back and baseline Develop a design aligned with the Architecture (if applicable) and technical requirements Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements Perform Sprint activities (if agile) with the customer and the team: Develop User stories from the requirements Estimate effort, Work with the product sponsor to prioritize the user stores Do sprint planning Assign sprint activities to the team Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements Track and share the status of sprint/user stories with the Project Manager Identify and manage risks and challenges Ensure the quality deployment of the product as per the design Ensure the security, resilience of the components as per the design Key Requirements Essential Skills: Experience as a Technical Architect in ServiceNow Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions Understanding customer business requirements and converting them to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise Review, and do proactive analysis and resolve application issues as needed Mentor and share technical knowledge/guidance to team Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation Should possess good knowledge in Agile/Scrum methodology Desirable Skills: Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts Excellent team management skills to manage the project team and members Due to the volume of applications received, unfortunately we cannot respond to everyone. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

Assistant Manager - Cybersecurity Cybersecurity Specialist at the Assistant Manager level. In this role, you'll help organisations strengthen their cyber resilience, align with regulatory requirements, and respond effectively to incidents with a focus on governance. You'll work on diverse engagements across multiple sectors, supporting clients in building robust cybersecurity strategies. This position is ideal for someone with a solid understanding of cybersecurity frameworks and governance practices with 3-5 years' experience, ideally coming from a professional services background and experience within the financial services and insurance sectors. Your work will directly influence how businesses manage cyber risk and prepare for evolving threats. What You'll Do Translate complex cybersecurity concepts into clear, actionable guidance. Assess client cyber risks and recommend practical mitigation strategies. Draft policies and procedures to enhance resilience and incident response. Evaluate vulnerabilities in systems, networks, and supply chains. Manage projects and coordinate team efforts to deliver high-quality outcomes. Prepare detailed client reports and contribute to proposals. Collaborate with external suppliers and contractors. Support business development and marketing initiatives to grow our service offering. What We're Looking For Strong knowledge of cybersecurity threats, frameworks, and governance. Ability to identify risks across organisations and supply chains. Excellent written and verbal communication skills for client-facing work. Detail-oriented, organised, and able to manage multiple priorities. Comfortable presenting to stakeholders and working independently. Proficiency in MS Word, Excel, PowerPoint, and Outlook. A collaborative mindset and ability to thrive under pressure. QualificationsAnd Knowledge Strong understanding of key cybersecurity standards and best practices. Familiarity with leading information security frameworks such as NIST CSF, ISO 27001, and Cyber Essentials. Governance-focused certifications are advantageous, including CISMP, CISM, CISSP, or CompTIA A+. Awareness of regulatory and compliance requirements impacting cybersecurity, such as DORA and NIS2. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Prison Officer HMP Fosse Way LE18 4WS What's in it for you? Your starting salary will be £28,187pa. increasing to £29,271 after 12 months and increasing again to £33,337 when you reach 3 years' service. We are fully committed to progressing you through your PCO Portfolio or PCO Apprenticeship which would increase your salary to £32,288 as soon as either of these is successfully completed which can realistically be achieved within 12 to 18 months of joining us. We also offer: Opportunity to earn approximately £37,800 including overtime (Whilst we cannot guarantee overtime will always be available, this is based on an average of 4 hrs per week) Clear career development pathways for you to transition quickly into operational management positions with salaries ranging from £37,000 to £42,000. Free parking on site. Free use of the gym. Free food whilst on shift Pension scheme. Health & Wellbeing Benefits. Reward & Recognition scheme. Serco discounts which include cinema, online shopping discounts, leisure centre memberships and you can apply for a Blue Light discount card. Discover lots of information about the Prison Officer role here. Is this the right career for you? Our Prison Officers come with all different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others. We're focused on transferrable skills and behaviours such as communication, teamwork, resilience, and patience to help people - the rest you'll learn during your 10-week training course and through our experienced colleagues. As a Prison Officer, you'll be at the forefront of ensuring the health, safety, and wellbeing of everyone around you. It's a job where your contribution really counts as you work to give prisoners structure within their lives, encourage positive choices, and support them on their journey to rehabilitation. Day to day you'll be involved in: Supervising prisoners in all aspects of prison wing activity. Overseeing work and education programmes, encouraging prisoners to participate. Operational matters such as prisoner headcounts, prison cell searching, security, and administrative processes. Managing prisoners who are at risk of self-harm. We operate 24/7, all year round meaning you'll cover shifts on days, evenings, weekends, nights, and bank holidays. We value the importance of work-life balance, we operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. Preparing for your recruitment journey: You'll be invited you to complete an online assessment. If you pass the initial online assessment, we will invite you to attend a virtual competency-based interview, Maths and English assessment. Once you have passed this assessment, we will invite you to HMP Fosse Way for a Welcome Briefing about the Prison and the role, a Group Session, Mobility Assessment and a Visit around the Prison. Once you've passed assessment, we'll invite you to attend a 10-week Initial Training Course (ITC) at the Prison, which requires 100% attendance. This consists of 8 weeks classroom-based training and 2 weeks shadowing to give you a real taste of life on the job. The ITC provides high quality training, you'll complete a Diploma in Custodial Care, First Aid and undergo Control and Restraint training. Why Serco? Meaningful and vital work: Prison Officers are key to ensuring the health, safety and wellbeing of prisoners, staff, and visitors in their prisons. More importantly they play a vital role in reducing reoffending rates amongst prisoners. A world of opportunity: Our prisons hold a huge amount of variety and opportunity, with Officers being able to progress into Ops Management or specialist services such as Psychology, Education, Health, or the Animal unit. Great people: Due to the investment in safeguarding and rehabilitation, our prisons are calmer and may be very different to what you might imagine, but you'll receive all the training and advice you need from friendly and supportive colleagues. Please note that this position is based at HMP Fosse Way in Leicester, which has limited public transport options. Due to the nature of our shift patterns, we strongly encourage applicants to consider their commute time and transportation options before applying. Therefore, we recommend that candidates live within a 30 mile radius of the above location to maintain punctuality, work-life balance, and job satisfaction What else do I need to know This role is exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to security clearance checks, and satisfactory employment references. You'll be required to provide 5 years of employment and education history as part of these checks. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa to ensure sufficient time in the role. Have lived in the UK for at least one year, as the vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.

Winchester City Council has been recognised by the Local Government Association (LGA) as a "well-respected and high-performing" authority, noted for its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This is an organisation that doesn't settle for the status quo-it continually seeks to innovate, modernise, and deliver better outcomes for its communities. Your new role You will play a pivotal role in supporting the Director of Finance as Winchester City Council prepares for Local Government Reorganisation. A major focus of your work will be leading the seamless transition of our IT, Digital, Finance, Revenues and Benefits systems into the new Unitary Authority by April 2028. This includes ensuring technical readiness, data integrity, system compatibility, and operational continuity throughout the transformation. As Head of Corporate Services , you will lead a high-impact, technology-driven portfolio with a strong emphasis on IT and digital services. You will: Shape and deliver the Council's IT and digital strategy within a shared-service environment Oversee the modernisation, integration, and optimisation of core business systems Ensure robust cyber security, data governance, and digital resilience Drive the adoption of innovative technologies that improve customer experience and operational efficiency Lead teams across IT, Digital, Finance, Revenues and Benefits to deliver reliable, cost-effective, user-centred services Leadership and strategy Council's lead adviser for Digital and IT strategy Visible member of corporate management Set improvement plans and standards for service excellence Line manage Service Leads for IT, Digital, Finance, Revenues and Benefits Coach and mentor teams, modelling the Council's values IT, digital and transformation Own IT governance, risk and compliance within the shared service Deliver the digital strategy and roadmaps to modernise services Ensure ICT is ready to support transition to a new Unitary Authority Finance, Revenues and Benefits Strategic leadership and operational oversight of Revenues and Benefits Act as deputy s151 officer subject to qualifications and experience Lead finance, audit and insurance to meet legislative requirements Support financial and IT strategies for reorganisation Governance, reporting and engagement Deliver annual service plans and hit corporate performance standards Advise committees on service delivery, development and statutory needs Engage with national and regional bodies to bring in best practice Build strong partnerships to maximise resources Commercial input and improvement Entrepreneurial options appraisal and benchmarking Identify service integration and continuous performance improvement Research and market engagement to develop commercial opportunities What you'll need to succeed We are looking for someone with a proven track record of senior leadership in corporate services-someone who leads with vision, empowers others, and champions continuous improvement. You will bring experience in organisational change, service transformation, and partnership working, ensuring services are efficient, effective, and forward-thinking. Strong influencing and negotiation skills are essential, enabling you to shape decisions and drive progress. Degree-level qualification or equivalent experience with evidence of CPD Preferably a business or management qualification Senior leadership track record in relevant services Proven delivery of organisational change, transformation and continuous improvement Strong knowledge of legislation, regulations and industry standards Customer-focused and commercially aware with digital service experience Skilled partnership builder with political acumen, ethical approach and commitment to equality, diversity and safeguarding Resilient, results-driven and highly effective communicator What you'll get in return Winchester City Council offers an excellent package of benefits including: Hybrid Working 50% office-based, 50% remote Outstanding Pension Scheme: Membership to the Local Government Pension Essential Car User Allowance, Free parking close to Winchester City Council Employer-Paid Health Cash Plan Excellent Annual Leave: 27 days per year, rising to 30 days after 2 years' continuous service, then 35 days after 5 years' continuous service (can be carried across from another local government organisation for continuous service) - 13 additional flexi-leave days annually - Option to purchase up to 5 extra days Free Parking: At any Winchester Park and Ride location Discounts: Major high street brands and local leisure centres Excellent Working Environment Season Ticket Loans Professional Development: Ongoing support for continuous learning and growth Salary Sacrifice Schemes: Available for cars and bikes Working in Winchester means being based in one of the UK's most attractive small cities, surrounded by countryside and history but within an hour of London Waterloo by train. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To find out more, please contact Sophia Redpath on note that this advert may close early once suitable applicants have been interviewed, so we encourage you to apply without delay for this unique opportunity. Regrettably, we are unable to respond to all applicants Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Data, Insight and Impact Manager Salary: £41,097 - £45,423 per annum (salary depending on experience) Location: Leeds, with regular travel to Centres across Yorkshire and Humberside Hours: 37 hours per week, full-time Closing date: Monday 5th January 2026, 9AM Interview date: W/c 12th January 2026 Please note: this role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1. About us Together Women is an award-winning charity that supports women and girls across Yorkshire and Humberside, with particular focus on women who are involved in or at risk of entering the criminal justice system. Our vision is for women and girls to feel safe, valued and in control of their own life choices. From our women centres, we provide tailored support across a range of different pathways, including housing, domestic abuse, debt, and unemployment. As a charity led by women, for women, we provide trauma informed, holistic support to help break cycles of trauma, abuse, and re-offending, and evoke systems change. Role Summary This is an exciting role for someone with a passion for leading data-driven, insight-led service design and delivery, and for a person who loves to champion best practice in data management and governance. In this role you will contribute to improving the experiences and outcomes of the women who access our Women's Centres and Services, and by listening to and learning from women, you will utilise insight to drive organisational and systemic change. You will lead on the strategic use of data and insights, embedding best practice in data collection methods and gender-specific assessment tools, with a focus on the Women's Risk Needs Assessment (WRNA) and the Gendered Wellbeing Assessment (GWA). You will deliver robust and meaningful operational and strategic reporting; regular and accessible management information to support effective service delivery; regular performance monitoring and reporting to commissioners and funders; and further develop the ways we demonstrate our impact and share stories of change. You will lead operational delivery of our data systems, to ensure robust data governance, compliance and ongoing technical implementation and optimisation. This role is critical to embedding a culture of data-driven decision making, using insight to support high quality service delivery, and to drive long term systemic change through key research projects. You will work closely with our WRNA Project Manager and the wider Management team to embed learnings from the Effective Women's Centres Partnership and support our ongoing contribution to University of Birmingham long term research into women's experience of the criminal justice system, helping to shape the development of evidence-based policy and best practice across the Women's sector in the UK. You will work closely and line manage the Data and Impact Analyst to ensure robust training programmes are in place, to support our staff teams to effectively and efficiently utilise our data tools and systems, and to embed data management best practice. You will also work together to embed our involvement and lived experience strategy, ensuring women's voices and insight are at the heart of our service delivery models. The role will also provide leadership on data protection and organisational Data Protection Officer (DPO) responsibilities, and will work closely with our Information Governance Lead. Key accountabilities Data Systems Oversight and Leadership: Work with EWC partners, The JABBS Foundation and University of Birmingham to support the final design phases of a specialist, bespoke case management system (CMS), to ensure it meets the needs of Together Women, and our sister organisations within the Effective Women's Centres Partnership. Roll out the implementation and adoption of the new CMS, to include data migration, staff training programmes, and new reporting suites and dashboards. Provide strategic CMS oversight to ensure the system continues to meet organisational needs and lead planning for CMS development projects including upgrades, integrations and enhancements. Monitor and assess future CMS system needs, scoping and identifying development areas. Contribute to budget planning, including CMS ongoing costs and development projects, and ensuring activities are delivered within agreed resources. Work closely with Senior Management and wider Management team on future projects relating to updates or changes to the CMS system. Data Leadership and Governance: Develop a Data and Impact Strategy to align with organisational priorities. Lead on data governance and UK GDPR compliance, including data governance policies, DPIAs, information sharing agreements, SARs, and ongoing breach and information security risk management. Support the implementation and ongoing review of data policies, ROPA documentation, data security protocols, and internal staff training. Provide assurance to the Senior Management team on data compliance, reporting risks and mitigating actions. Ensure staff understand their data responsibilities, build data capability and a strong data protection culture through training, guidance and fostering data confidence and accountability. Insights, Analysis and Performance: Lead the provision of insights, analysis, and performance reporting, and embed a culture of insight-led decision making across the charity. Support the ongoing development of our involvement and lived experience insight workstream, and further establish our ability to co-design and co-produce our service offer. Evidence our impact and performance within contractual monitoring reports, and contribute to future funding bids and tenders to secure commissioning arrangements. Produce clear, interpretable reports for internal and external stakeholders, as required. Produce clear management information and performance reports on both outputs and outcomes, and enable Managers to articulate stories of change, drive continuous improvement and demonstrate the quality of our work. Develop a performance framework to monitor progress of the implementation of Together Women's strategy, and prepare reports to inform Trustees of progress made. Support senior leaders with data-driven planning, presenting insights in accessible ways. Conduct ongoing data analysis to identify improvement opportunities, risks and issues. Team Leadership and Collaborative working: Line manage the Data and Impact Analyst, providing support, direction, coaching, workload prioritisation and professional development opportunities. Take a hands-on role in data processing to support the day-to-day delivery of the data function, ensuring operational resilience. Contribute to the immediate data management requirements as well as leading on the longer-term data strategy. Collaborate with colleagues across Together Women to align data activities with organisational objectives and mission. Work closely with key external stakeholders and maintain excellent relationships with key partners through collaborative, mutually beneficial working practice. Attend regular meetings and networking opportunities relating to the Effective Women's Centres Project, and associated networks and events. Quality Assurance and Contribution to research: Ensure data collection, management and storage processes are standardised and consistent across all our services. Embed the Women's Risk Needs Assessment and Gendered Wellbeing Assessment as Together Women's default assessment tools. Support Master Trainers to embed WRNA and GWA certifications across all frontline staff teams. Work closely with colleagues to develop a new Quality Assurance (QA) audit process and embed this into Together Women's work. Identify and resolve problems that may affect the achievement of research objectives and deadlines, and escalate where necessary. Uphold the principles of ethical research, particularly with regard to consent and confidentiality. Carry out administrative tasks related directly to the delivery of the research. General duties: Maintain and improve competencies through continuous professional development. Support and uphold the mission, values and behaviours of Together Women. Actively promote equity, diversity and inclusion, and work in line with our Ethical Framework. Adhere to all organisational policies, code of conduct, and practices. Complete all mandatory organisation training. Treat personal or sensitive information and data about organisations, clients, staff and projects in line with UK GDPR and Data Protection principles. Carry out other associated duties as needed, in line with the broad remit of the role. Please note these accountabilities do not form part of the Data and Impact Manager's contract of employment, and may be subject to amendment as the organisation's needs evolve. Person specification Essential: Practical experience of conducting research, collecting and analysing data and presenting findings to a range of audiences. Experience of leading or coordinating organisation-wide data, evaluation, or reporting projects. . click apply for full job details

Prison Officer HMP Fosse Way LE18 4WS What's in it for you? Your starting salary will be £28,187pa. increasing to £29,271 after 12 months and increasing again to £33,337 when you reach 3 years' service. We are fully committed to progressing you through your PCO Portfolio or PCO Apprenticeship which would increase your salary to £32,288 as soon as either of these is successfully completed which can realistically be achieved within 12 to 18 months of joining us. We also offer: Opportunity to earn approximately £37,800 including overtime (Whilst we cannot guarantee overtime will always be available, this is based on an average of 4 hrs per week) Clear career development pathways for you to transition quickly into operational management positions with salaries ranging from £37,000 to £42,000. Free parking on site. Free use of the gym. Free food whilst on shift Pension scheme. Health & Wellbeing Benefits. Reward & Recognition scheme. Serco discounts which include cinema, online shopping discounts, leisure centre memberships and you can apply for a Blue Light discount card. Discover lots of information about the Prison Officer role here. Is this the right career for you? Our Prison Officers come with all different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others. We're focused on transferrable skills and behaviours such as communication, teamwork, resilience, and patience to help people - the rest you'll learn during your 10-week training course and through our experienced colleagues. As a Prison Officer, you'll be at the forefront of ensuring the health, safety, and wellbeing of everyone around you. It's a job where your contribution really counts as you work to give prisoners structure within their lives, encourage positive choices, and support them on their journey to rehabilitation. Day to day you'll be involved in: Supervising prisoners in all aspects of prison wing activity. Overseeing work and education programmes, encouraging prisoners to participate. Operational matters such as prisoner headcounts, prison cell searching, security, and administrative processes. Managing prisoners who are at risk of self-harm. We operate 24/7, all year round meaning you'll cover shifts on days, evenings, weekends, nights, and bank holidays. We value the importance of work-life balance, we operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. Preparing for your recruitment journey: You'll be invited you to complete an online assessment. If you pass the initial online assessment, we will invite you to attend a virtual competency-based interview, Maths and English assessment. Once you have passed this assessment, we will invite you to HMP Fosse Way for a Welcome Briefing about the Prison and the role, a Group Session, Mobility Assessment and a Visit around the Prison.Once you've passed assessment, we'll invite you to attend a 10-week Initial Training Course (ITC) at the Prison, which requires 100% attendance. This consists of 8 weeks classroom-based training and 2 weeks shadowing to give you a real taste of life on the job. The ITC provides high quality training, you'll complete a Diploma in Custodial Care, First Aid and undergo Control and Restraint training. Why Serco? Meaningful and vital work: Prison Officers are key to ensuring the health, safety and wellbeing of prisoners, staff, and visitors in their prisons. More importantly they play a vital role in reducing reoffending rates amongst prisoners. A world of opportunity: Our prisons hold a huge amount of variety and opportunity, with Officers being able to progress into Ops Management or specialist services such as Psychology, Education, Health, or the Animal unit. Great people: Due to the investment in safeguarding and rehabilitation, our prisons are calmer and may be very different to what you might imagine, but you'll receive all the training and advice you need from friendly and supportive colleagues. Please note that this position is based at HMP Fosse Way in Leicester, which has limited public transport options. Due to the nature of our shift patterns, we strongly encourage applicants to consider their commute time and transportation options before applying. Therefore, we recommend that candidates live within a 30 mile radius of the above location to maintain punctuality, work-life balance, and job satisfaction What else do I need to know This role is exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to security clearance checks, and satisfactory employment references. You'll be required to provide 5 years of employment and education history as part of these checks.This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa to ensure sufficient time in the role. Have lived in the UK for at least one year, as the vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and

Prison Officer HMP Fosse Way LE18 4WS What's in it for you? Your starting salary will be £28,187pa. increasing to £29,271 after 12 months and increasing again to £33,337 when you reach 3 years' service. We are fully committed to progressing you through your PCO Portfolio or PCO Apprenticeship which would increase your salary to £32,288 as soon as either of these is successfully completed which can realistically be achieved within 12 to 18 months of joining us. We also offer: Opportunity to earn approximately £37,800 including overtime (Whilst we cannot guarantee overtime will always be available, this is based on an average of 4 hrs per week) Clear career development pathways for you to transition quickly into operational management positions with salaries ranging from £37,000 to £42,000. Free parking on site. Free use of the gym. Free food whilst on shift Pension scheme. Health & Wellbeing Benefits. Reward & Recognition scheme. Serco discounts which include cinema, online shopping discounts, leisure centre memberships and you can apply for a Blue Light discount card. Discover lots of information about the Prison Officer role here. Is this the right career for you? Our Prison Officers come with all different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others. We're focused on transferrable skills and behaviours such as communication, teamwork, resilience, and patience to help people - the rest you'll learn during your 10-week training course and through our experienced colleagues. As a Prison Officer, you'll be at the forefront of ensuring the health, safety, and wellbeing of everyone around you. It's a job where your contribution really counts as you work to give prisoners structure within their lives, encourage positive choices, and support them on their journey to rehabilitation. Day to day you'll be involved in: Supervising prisoners in all aspects of prison wing activity. Overseeing work and education programmes, encouraging prisoners to participate. Operational matters such as prisoner headcounts, prison cell searching, security, and administrative processes. Managing prisoners who are at risk of self-harm. We operate 24/7, all year round meaning you'll cover shifts on days, evenings, weekends, nights, and bank holidays. We value the importance of work-life balance, we operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. Preparing for your recruitment journey: You'll be invited you to complete an online assessment. If you pass the initial online assessment, we will invite you to attend a virtual competency-based interview, Maths and English assessment. Once you have passed this assessment, we will invite you to HMP Fosse Way for a Welcome Briefing about the Prison and the role, a Group Session, Mobility Assessment and a Visit around the Prison. Once you've passed assessment, we'll invite you to attend a 10-week Initial Training Course (ITC) at the Prison, which requires 100% attendance. This consists of 8 weeks classroom-based training and 2 weeks shadowing to give you a real taste of life on the job. The ITC provides high quality training, you'll complete a Diploma in Custodial Care, First Aid and undergo Control and Restraint training. Why Serco? Meaningful and vital work: Prison Officers are key to ensuring the health, safety and wellbeing of prisoners, staff, and visitors in their prisons. More importantly they play a vital role in reducing reoffending rates amongst prisoners. A world of opportunity: Our prisons hold a huge amount of variety and opportunity, with Officers being able to progress into Ops Management or specialist services such as Psychology, Education, Health, or the Animal unit. Great people: Due to the investment in safeguarding and rehabilitation, our prisons are calmer and may be very different to what you might imagine, but you'll receive all the training and advice you need from friendly and supportive colleagues. Please note that this position is based at HMP Fosse Way in Leicester, which has limited public transport options. Due to the nature of our shift patterns, we strongly encourage applicants to consider their commute time and transportation options before applying. Therefore, we recommend that candidates live within a 30 mile radius of the above location to maintain punctuality, work-life balance, and job satisfaction What else do I need to know This role is exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to security clearance checks, and satisfactory employment references. You'll be required to provide 5 years of employment and education history as part of these checks. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa to ensure sufficient time in the role. Have lived in the UK for at least one year, as the vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j& to discuss.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.