Sales Manager

Job Title: Internal Sales Manager - B2C Renewable Energy Location: Leeds Reports To: MD Employment Type: Full-timeRole Overview The Internal Sales Manager (B2C) will lead and manage the internal sales team to drive business-to-consumer sales performance. This role focuses on achieving revenue targets, improving customer acquisition and retention, and ensuring exceptional customer experience through effective sales strategies and team leadership.
Key Responsibilities

• Sales Leadership & Strategy
  • Develop and implement B2C sales strategies aligned with company objectives.
  • Monitor and analyse sales performance metrics to identify growth opportunities.
  • Forecast sales and set realistic targets for the team.

• Team Management
  • Recruit, train, and mentor internal sales representatives.
  • Conduct regular performance reviews and provide coaching for improvement.
  • Foster a positive, high-performance culture within the team.

• Customer Engagement
  • Ensure the team delivers excellent customer service and maintains strong relationships.
  • Handle escalated customer issues and resolve them promptly.

• Process & Compliance
  • Optimize sales processes for efficiency and effectiveness.
  • Ensure compliance with company policies and relevant regulations.

• Reporting
  • Prepare and present regular sales reports to senior management.
  • Provide insights and recommendations based on data analysis.

Skills & Qualifications

• Proven experience in B2C sales management, preferably in an internal sales environment.
• Strong leadership and people management skills.
• Excellent communication and negotiation abilities.
• Proficiency in CRM systems and sales analytics tools.
• Ability to work under pressure and meet targets.
• Strong organizational and time-management skills.

Education & Experience

• Minimum 3-5 years of experience in sales management, with a focus on B2C.
• People management
• Staff retention

Key Performance Indicators (KPIs)

• Achievement of monthly and quarterly sales targets.
• Customer satisfaction and retention rates.
• Team performance and productivity metrics.
• Conversion rates and revenue growth.