Service Desk Analyst

Join a high-profile Government team as a Service Desk Analyst, acting as the first point of contact for all IT issues across Windows, MacOS, iOS/Android devices, VoIP and Google Workspace.

What you'll do

• Provide 1st & 2nd line support across a diverse user base

• Handle incidents & service requests via phone, portal and Tech Hubs

• Build, support and track laptops, mobiles and associated hardware

• Create/manage user accounts for joiners/leavers

• Work collaboratively across wider IT teams to improve processes

What you'll need

• Active SC clearance (minimum)

• Experience in a Service Desk/IT support role

• Strong customer service mindset

• Ability to explain technical issues to technical & non-technical users

• Problem-solving mindset and ownership of issues

Desirable

• ITIL experience

• Google Workspace experience

• MacOS knowledge