The Airedale Group Job Title: Academy Administrator Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK. Job Overview: The Academy Administrator will play a vital role in supporting the day-to-day operations of the Training Academy. This position requires strong organisational skills, excellent communication abilities, and confidence working with digital tools such as Microsoft Office 365 and PowerPoint. The role involves coordinating training activities, managing records, supporting apprentices, and ensuring the training environment meets safety and compliance standards. Details: Competitive salary, career progression, option to work hybrid. Key Responsibilities: Organise and schedule training sessions based on requests from business units and maintain the Training Academy diary, ensuring all sessions, trainers, and room bookings are accurately recorded. Keep detailed and accurate records of training results, attendance, and assessment outcomes. Track trainer qualification expiry dates to ensure all certifications remain valid and up to current standards. Produce and distribute training reports using company dashboards. Monitor for inefficiencies within the Training Academy and escalate recommendations for improvement. Organise additional van stock related to the delivered training if required. Liaise with the individual business units under the Airedale Group umbrella. Assist in the implementation and role out of new LMS system. Conducting new starter inductions. Create, edit, and update training content using PowerPoint, Office 365, and other digital tools including Canva and Synthesia. Support trainers in developing learning materials and ensuring documentation is professionally presented and compliant. Learn to work in the company Field Service Management systems and associated digital platforms. Provide pastoral support for Core Apprentices, ensuring their wellbeing during their academy programme. Arranging accommodation and hotel bookings for trainees and visiting staff. Work closely with trainers and the Training Academy Manager to ensure smooth programme delivery and help prepare training areas ahead of sessions, ensuring resources, equipment, and materials are available. Maintain a clean, organised, and safe training environment in line with health and safety guidelines. Report any hazards, damaged equipment, or maintenance needs promptly. Experience Required: Proven experience using PowerPoint, Office 365, and related digital tools. Strong administrative and organisational skills. Experience producing reports or working with data dashboards (desirable but not essential). Ability to communicate clearly and professionally with apprentices, trainers, and business unit leaders. High attention to detail and ability to maintain accurate records. Ability to work independently and manage multiple tasks simultaneously. A proactive, problem-solving mindset. Experience using an LMS system would be advantageous but is not an essential requirement. Professional, supportive, and approachable. Highly organised and dependable. Committed to maintaining a safe and effective training environment. Flexible and adaptable to meet training academy needs. Willingness to work occasional extended hours when required for training events. The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression. Job Type: Full-time Work Location: Hybrid remote in Brackley, NN13 7EL
Dec 10, 2025
Full time
The Airedale Group Job Title: Academy Administrator Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK. Job Overview: The Academy Administrator will play a vital role in supporting the day-to-day operations of the Training Academy. This position requires strong organisational skills, excellent communication abilities, and confidence working with digital tools such as Microsoft Office 365 and PowerPoint. The role involves coordinating training activities, managing records, supporting apprentices, and ensuring the training environment meets safety and compliance standards. Details: Competitive salary, career progression, option to work hybrid. Key Responsibilities: Organise and schedule training sessions based on requests from business units and maintain the Training Academy diary, ensuring all sessions, trainers, and room bookings are accurately recorded. Keep detailed and accurate records of training results, attendance, and assessment outcomes. Track trainer qualification expiry dates to ensure all certifications remain valid and up to current standards. Produce and distribute training reports using company dashboards. Monitor for inefficiencies within the Training Academy and escalate recommendations for improvement. Organise additional van stock related to the delivered training if required. Liaise with the individual business units under the Airedale Group umbrella. Assist in the implementation and role out of new LMS system. Conducting new starter inductions. Create, edit, and update training content using PowerPoint, Office 365, and other digital tools including Canva and Synthesia. Support trainers in developing learning materials and ensuring documentation is professionally presented and compliant. Learn to work in the company Field Service Management systems and associated digital platforms. Provide pastoral support for Core Apprentices, ensuring their wellbeing during their academy programme. Arranging accommodation and hotel bookings for trainees and visiting staff. Work closely with trainers and the Training Academy Manager to ensure smooth programme delivery and help prepare training areas ahead of sessions, ensuring resources, equipment, and materials are available. Maintain a clean, organised, and safe training environment in line with health and safety guidelines. Report any hazards, damaged equipment, or maintenance needs promptly. Experience Required: Proven experience using PowerPoint, Office 365, and related digital tools. Strong administrative and organisational skills. Experience producing reports or working with data dashboards (desirable but not essential). Ability to communicate clearly and professionally with apprentices, trainers, and business unit leaders. High attention to detail and ability to maintain accurate records. Ability to work independently and manage multiple tasks simultaneously. A proactive, problem-solving mindset. Experience using an LMS system would be advantageous but is not an essential requirement. Professional, supportive, and approachable. Highly organised and dependable. Committed to maintaining a safe and effective training environment. Flexible and adaptable to meet training academy needs. Willingness to work occasional extended hours when required for training events. The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression. Job Type: Full-time Work Location: Hybrid remote in Brackley, NN13 7EL
Digital Workplace Coach | 12 Months Assignment Location: London-based (Hybrid, Onsite Presence Required) We are seeking an experienced Digital Workplace Coach to join a leading investment management firm on a high-impact, long-term contract. This is an exciting opportunity to join a well-established, values-driven team committed to helping colleagues across all levels get the best from modern workplace tools and AI-powered platforms. What You'll Be Doing: You'll support approximately colleagues internationally and combine proactive outreach with responsive support, helping colleagues get the most from the digital tools they use every day. Your core responsibilities: Run coaching sessions-including 1:1s, team drop-ins, onboarding, and structured masterclasses. Provide hands-on guidance on tools like Asana, Microsoft 365, Zoom, ChatGPT Enterprise, Superhuman, Calendly, and others. Proactively identify opportunities for smarter tool usage across teams and departments. Turn digital strategies into actionable how-to guides, workflows, and comms. Engage directly with Customer Success Managers from platforms (like Asana or OpenAI) to organise sessions and stay ahead of updates. Track tool usage, behaviours, and impact through analytics and user feedback, reporting quarterly. Be a champion for digital dexterity-raising the baseline for systems thinking, adaptability, and productivity across the firm. What We're Looking For: Proven experience in digital enablement, L&D, change management, or workplace transformation. Confidence and presence-someone comfortable proactively engaging with busy professionals, from junior staff to senior leaders. Strong knowledge of modern workplace tools (you won't know them all perfectly-but you'll be curious, adaptable, and able to leverage resources). Excellent coaching skills, with a clear, supportive, and empathetic style. Familiarity with adult learning, behavioural science, or change models (eg, ADKAR) is a plus. A data-informed mindset: You use usage data and feedback loops to guide your work and measure success. Experience in investment management or financial services is highly desirable but not essential for standout candidates. You'll play a key role in raising the digital baseline of a world-class organisation that's eager to learn-but needs the right kind of coach to guide the way. If you fit this criteria, we would love to hear from you.
Dec 10, 2025
Contractor
Digital Workplace Coach | 12 Months Assignment Location: London-based (Hybrid, Onsite Presence Required) We are seeking an experienced Digital Workplace Coach to join a leading investment management firm on a high-impact, long-term contract. This is an exciting opportunity to join a well-established, values-driven team committed to helping colleagues across all levels get the best from modern workplace tools and AI-powered platforms. What You'll Be Doing: You'll support approximately colleagues internationally and combine proactive outreach with responsive support, helping colleagues get the most from the digital tools they use every day. Your core responsibilities: Run coaching sessions-including 1:1s, team drop-ins, onboarding, and structured masterclasses. Provide hands-on guidance on tools like Asana, Microsoft 365, Zoom, ChatGPT Enterprise, Superhuman, Calendly, and others. Proactively identify opportunities for smarter tool usage across teams and departments. Turn digital strategies into actionable how-to guides, workflows, and comms. Engage directly with Customer Success Managers from platforms (like Asana or OpenAI) to organise sessions and stay ahead of updates. Track tool usage, behaviours, and impact through analytics and user feedback, reporting quarterly. Be a champion for digital dexterity-raising the baseline for systems thinking, adaptability, and productivity across the firm. What We're Looking For: Proven experience in digital enablement, L&D, change management, or workplace transformation. Confidence and presence-someone comfortable proactively engaging with busy professionals, from junior staff to senior leaders. Strong knowledge of modern workplace tools (you won't know them all perfectly-but you'll be curious, adaptable, and able to leverage resources). Excellent coaching skills, with a clear, supportive, and empathetic style. Familiarity with adult learning, behavioural science, or change models (eg, ADKAR) is a plus. A data-informed mindset: You use usage data and feedback loops to guide your work and measure success. Experience in investment management or financial services is highly desirable but not essential for standout candidates. You'll play a key role in raising the digital baseline of a world-class organisation that's eager to learn-but needs the right kind of coach to guide the way. If you fit this criteria, we would love to hear from you.
IT Security Operations Specialist City of London/Hybrid Up to £80k + bonus + benefits An excellent opportunity has arisen for an IT Security Associate to join a leading financial services organisation in the City of London. This permanent role sits within a mature security function responsible for global operational security across IT infrastructure and business applications - including privileged access management, threat protection, threat detection and incident management. Working closely with the IT Security Manager, you will help ensure security services are delivered effectively and that core controls remain fully operational and fit for purpose. Key Responsibilities: Oversee and review the performance of outsourced security functions, acting as an initial escalation point and ensuring SLAs are met Undertake IT security investigations, including analysis, expert opinion and formal reporting Contribute to the delivery of IT and cyber security improvement projects Support business and IT change (eg change management, exception management), assessing security impact and risk Maintain awareness of emerging security technologies and threats, recommending enhancements where appropriate Key Requirements: Circa 5 years' experience in a related IT role, with strong exposure to security operations Hands-on experience managing security products such as SIEM, TVM and PAM platforms Hold recognised industry certifications such as CISSP, CCSP or vendor specific certifications Experience working with and overseeing outsourced security functions Strong technical skills across the E5/Microsoft 365/Defender suite Familiarity with technologies such as SIEM, PAM, Endpoint Protection, EDR, IPS/IDS, MFA, Encryption and Next Gen Firewalls Experience supporting cyber security event triage, incident response and recovery Strong knowledge of operational security management and tooling This role offers the chance to work in a highly regulated, security-focused environment with genuine breadth across cloud, infrastructure and applications. You will gain exposure to senior stakeholders, complex security challenges and a modern Microsoft-centric technology stack - ideal for someone looking to deepen their expertise and progress their security career in a stable, well-resourced setting. For a full consultation on this opportunity, please send your CV to ARC IT Recruitment.
Dec 10, 2025
Full time
IT Security Operations Specialist City of London/Hybrid Up to £80k + bonus + benefits An excellent opportunity has arisen for an IT Security Associate to join a leading financial services organisation in the City of London. This permanent role sits within a mature security function responsible for global operational security across IT infrastructure and business applications - including privileged access management, threat protection, threat detection and incident management. Working closely with the IT Security Manager, you will help ensure security services are delivered effectively and that core controls remain fully operational and fit for purpose. Key Responsibilities: Oversee and review the performance of outsourced security functions, acting as an initial escalation point and ensuring SLAs are met Undertake IT security investigations, including analysis, expert opinion and formal reporting Contribute to the delivery of IT and cyber security improvement projects Support business and IT change (eg change management, exception management), assessing security impact and risk Maintain awareness of emerging security technologies and threats, recommending enhancements where appropriate Key Requirements: Circa 5 years' experience in a related IT role, with strong exposure to security operations Hands-on experience managing security products such as SIEM, TVM and PAM platforms Hold recognised industry certifications such as CISSP, CCSP or vendor specific certifications Experience working with and overseeing outsourced security functions Strong technical skills across the E5/Microsoft 365/Defender suite Familiarity with technologies such as SIEM, PAM, Endpoint Protection, EDR, IPS/IDS, MFA, Encryption and Next Gen Firewalls Experience supporting cyber security event triage, incident response and recovery Strong knowledge of operational security management and tooling This role offers the chance to work in a highly regulated, security-focused environment with genuine breadth across cloud, infrastructure and applications. You will gain exposure to senior stakeholders, complex security challenges and a modern Microsoft-centric technology stack - ideal for someone looking to deepen their expertise and progress their security career in a stable, well-resourced setting. For a full consultation on this opportunity, please send your CV to ARC IT Recruitment.
Project Manager Job - Fit out offices Derbyshire-based company £50,000 - £60,000 Salary Your new company Join a company that is a cohesive team ignited by one common passion to create exceptional workspaces that stimulate exceptional performance. They help busy, forward-thinking companies become surprisingly more effective, by sharing knowledge, inspirational vision and inherent creativity, to create engaging spaces where people love to work. Your new role To ensure the successful and efficient execution of construction projects, ensuring client satisfaction at all times. You will be essential in increasing GP% throughout the project and will be responsible for the practical management of every stage of a project build, working closely with Design, Pre-Con Managers, Site Managers, subcontractors and other third-party building professionals. What you'll need to succeed Professional certification relating to project management e.g. Prince 2Minimum 3 years experience in office fit-out sector or related field General understanding of building regulationsExperience in project management application / principles Ability to allocate and manage budgets effectively Understanding of CDM regulations. Competent in use of Microsoft 365 and other IT platformsFull Driving LicenceQualifications / Experience ideally required: Proficiency in negotiating contracts with subcontractors, vendors and suppliers IPAF / PASMA NEBOSH IOSH - Managing Safely Values Needed:Reliable; dependable and always available, keeping to our commitments.Punctual; leading by example. Self-Managed; ability to plan one's own schedules to enable goals to be reached.Aligned to Accent's Culture; being the best of the best every time and demonstrating we care about the people we work with.Customer Focused; achieving 100% customer satisfaction, exceeding expectations every time. Customers come first, and wider needs flow from there. Passionate; demonstrating a desire to always be an excellent team player and share our knowledge.Calm under pressure; never losing your nerve and therefore leading a team through adversity. Positive; giving credit and thanking others at all times.Proactive; thinking outside the box and being creative. Using Initiative; making logical informed decisions.Excellent communicator at all levels; with clients, suppliers, contractors and management via email, WhatsApp, phone & Smartsheet project updates.Finisher; successfully complete tasks and projects to customers full satisfaction on time, every time. What you'll get in return Salary: £50,000 - £60,000 Working Hours: Monday - Friday 7am - 5pm Perks: Vehicle provided (or vehicle allowance) Phone and laptop provided Uniform provided Pension scheme 24-Days Holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Dec 10, 2025
Full time
Project Manager Job - Fit out offices Derbyshire-based company £50,000 - £60,000 Salary Your new company Join a company that is a cohesive team ignited by one common passion to create exceptional workspaces that stimulate exceptional performance. They help busy, forward-thinking companies become surprisingly more effective, by sharing knowledge, inspirational vision and inherent creativity, to create engaging spaces where people love to work. Your new role To ensure the successful and efficient execution of construction projects, ensuring client satisfaction at all times. You will be essential in increasing GP% throughout the project and will be responsible for the practical management of every stage of a project build, working closely with Design, Pre-Con Managers, Site Managers, subcontractors and other third-party building professionals. What you'll need to succeed Professional certification relating to project management e.g. Prince 2Minimum 3 years experience in office fit-out sector or related field General understanding of building regulationsExperience in project management application / principles Ability to allocate and manage budgets effectively Understanding of CDM regulations. Competent in use of Microsoft 365 and other IT platformsFull Driving LicenceQualifications / Experience ideally required: Proficiency in negotiating contracts with subcontractors, vendors and suppliers IPAF / PASMA NEBOSH IOSH - Managing Safely Values Needed:Reliable; dependable and always available, keeping to our commitments.Punctual; leading by example. Self-Managed; ability to plan one's own schedules to enable goals to be reached.Aligned to Accent's Culture; being the best of the best every time and demonstrating we care about the people we work with.Customer Focused; achieving 100% customer satisfaction, exceeding expectations every time. Customers come first, and wider needs flow from there. Passionate; demonstrating a desire to always be an excellent team player and share our knowledge.Calm under pressure; never losing your nerve and therefore leading a team through adversity. Positive; giving credit and thanking others at all times.Proactive; thinking outside the box and being creative. Using Initiative; making logical informed decisions.Excellent communicator at all levels; with clients, suppliers, contractors and management via email, WhatsApp, phone & Smartsheet project updates.Finisher; successfully complete tasks and projects to customers full satisfaction on time, every time. What you'll get in return Salary: £50,000 - £60,000 Working Hours: Monday - Friday 7am - 5pm Perks: Vehicle provided (or vehicle allowance) Phone and laptop provided Uniform provided Pension scheme 24-Days Holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
We are looking for a Senior Infrastructure Architect to lead the strategic design, implementation, and governance of enterprise infrastructure across cloud, on-premise, and hybrid environments. This role ensures that all infrastructure systems are secure, scalable, and cost-effective, supporting both current and future business needs. The Infrastructure team provides structure, control, and monitoring for technical operations spanning hardware, software, and networking in physical and virtual environments. Our mission is to minimise downtime, maintain productivity, and optimise processes through technology. Key Responsibilities Design and maintain infrastructure architecture across cloud, on-premise, and hybrid environments. Define and evolve infrastructure standards, patterns, and frameworks. Develop strategic roadmaps for infrastructure solutions, including data centres, cloud platforms, networking, Servers, and storage. Collaborate with enterprise architecture, security, operations, and application teams to align infrastructure strategies with business objectives. Evaluate emerging technologies and recommend improvements for performance, resilience, and scalability. Provide expert guidance on cloud migration, hybrid environments, and automation. Lead capacity planning and performance optimisation. Ensure governance and compliance with change management and security processes. Act as technical authority and product owner for selected infrastructure components. Support project delivery through high-level designs and architecture reviews. Drive disaster recovery planning and testing. Promote infrastructure automation and continuous improvement. Mentor junior architects and engineers, fostering best practices. Skills & Experience Deep understanding of network infrastructure and secure configuration. Advanced knowledge of IT security and secure operations. Strong expertise in cloud platforms (AWS, Azure) and hybrid environments. Experience in infrastructure automation and Scripting (eg, PowerShell, Terraform). Skilled in managing enterprise technologies such as: Microsoft Endpoint Manager (Intune), Microsoft Defender, Microsoft 365 suite, Exchange Online, Teams Admin. Networking (VLANs, VPNs, routing), Firewalls, SD-WAN. Integration platforms and virtualisation technologies. Familiarity with disaster recovery planning and implementation. Proficient in change and incident management processes. Logical, analytical thinker with strong problem-solving skills. Excellent communication and stakeholder engagement abilities. Ability to work independently and under pressure, managing competing priorities.
Dec 09, 2025
Full time
We are looking for a Senior Infrastructure Architect to lead the strategic design, implementation, and governance of enterprise infrastructure across cloud, on-premise, and hybrid environments. This role ensures that all infrastructure systems are secure, scalable, and cost-effective, supporting both current and future business needs. The Infrastructure team provides structure, control, and monitoring for technical operations spanning hardware, software, and networking in physical and virtual environments. Our mission is to minimise downtime, maintain productivity, and optimise processes through technology. Key Responsibilities Design and maintain infrastructure architecture across cloud, on-premise, and hybrid environments. Define and evolve infrastructure standards, patterns, and frameworks. Develop strategic roadmaps for infrastructure solutions, including data centres, cloud platforms, networking, Servers, and storage. Collaborate with enterprise architecture, security, operations, and application teams to align infrastructure strategies with business objectives. Evaluate emerging technologies and recommend improvements for performance, resilience, and scalability. Provide expert guidance on cloud migration, hybrid environments, and automation. Lead capacity planning and performance optimisation. Ensure governance and compliance with change management and security processes. Act as technical authority and product owner for selected infrastructure components. Support project delivery through high-level designs and architecture reviews. Drive disaster recovery planning and testing. Promote infrastructure automation and continuous improvement. Mentor junior architects and engineers, fostering best practices. Skills & Experience Deep understanding of network infrastructure and secure configuration. Advanced knowledge of IT security and secure operations. Strong expertise in cloud platforms (AWS, Azure) and hybrid environments. Experience in infrastructure automation and Scripting (eg, PowerShell, Terraform). Skilled in managing enterprise technologies such as: Microsoft Endpoint Manager (Intune), Microsoft Defender, Microsoft 365 suite, Exchange Online, Teams Admin. Networking (VLANs, VPNs, routing), Firewalls, SD-WAN. Integration platforms and virtualisation technologies. Familiarity with disaster recovery planning and implementation. Proficient in change and incident management processes. Logical, analytical thinker with strong problem-solving skills. Excellent communication and stakeholder engagement abilities. Ability to work independently and under pressure, managing competing priorities.
Are you a seasoned technologist with a passion for driving complex migrations and optimising enterprise IT platforms? Our client is searching for a hands-on Technical Leader to take the reins as an IT Manager. This is an exciting opportunity to lead transformative projects and work with cutting-edge technologies! What You'll Do: As an IT Manager, you will be at the forefront of our client's IT transformation initiatives. Your key responsibilities will include: Migration & Platform Transitions Spearhead end-to-end migrations, including M365 tenant-to-tenant, Exchange Online, and Google Workspace transitions. Own the migration playbooks, ensuring smooth cutover plans and rollback strategies. Collaborate with security, legal, and HR to meet compliance and privacy requirements. Platform Administration & Reliability Oversee core enterprise platforms like Microsoft 365, Google Workspace, and Endpoint Management. Enforce configuration baselines and implement Infrastructure as Code for efficiency. Establish robust monitoring and incident response processes to maintain high availability. Team Management Lead and mentor a dynamic team, setting goals and building career paths. Manage change/release processes and compliance with ISO 27001 alongside cyber team. Foster strong vendor relationships and evaluate tools and partnerships. Networking Architecture & Operations Enhance office and cloud networking, focusing on routing, firewalls, SD WAN, and VPN. Manage cloud networking solutions and implement Zero Trust designs to boost security. Who You Are: You're a proactive leader with a Bachelor's in Computer Science or a related field, and you bring experience of enterprise IT experience, including in a managerial role. Your skill set includes: Proven success in leading multi-phase migrations across platforms. Expert-level administration in Microsoft 365 and Microsoft Entra ID. Strong networking knowledge, including TCP/IP, routing, switching, and hands-on experience with firewall platforms. Proficiency in scripting and automation, particularly with PowerShell and familiarity with Terraform. Preferred Experience with IT integrations Exposure to cloud networking in Azure and GCP. Familiarity with compliance frameworks, data protection, and CI/CD processes. Innovative Environment: Work with the latest technologies and contribute to exciting projects. Career Growth: We value your development and will support your journey to success. Collaborative Culture: Join a team that encourages creativity and teamwork. If you're ready to take your career to the next level and make a significant impact in a dynamic organisation, we want to hear from you! Apply now and be part of an exciting journey! Based - London (Hybrid working) Contract Type: Permanent Working Pattern: Full Time Don't miss out on this fantastic opportunity to lead and innovate in the world of IT! Apply today!
Dec 09, 2025
Full time
Are you a seasoned technologist with a passion for driving complex migrations and optimising enterprise IT platforms? Our client is searching for a hands-on Technical Leader to take the reins as an IT Manager. This is an exciting opportunity to lead transformative projects and work with cutting-edge technologies! What You'll Do: As an IT Manager, you will be at the forefront of our client's IT transformation initiatives. Your key responsibilities will include: Migration & Platform Transitions Spearhead end-to-end migrations, including M365 tenant-to-tenant, Exchange Online, and Google Workspace transitions. Own the migration playbooks, ensuring smooth cutover plans and rollback strategies. Collaborate with security, legal, and HR to meet compliance and privacy requirements. Platform Administration & Reliability Oversee core enterprise platforms like Microsoft 365, Google Workspace, and Endpoint Management. Enforce configuration baselines and implement Infrastructure as Code for efficiency. Establish robust monitoring and incident response processes to maintain high availability. Team Management Lead and mentor a dynamic team, setting goals and building career paths. Manage change/release processes and compliance with ISO 27001 alongside cyber team. Foster strong vendor relationships and evaluate tools and partnerships. Networking Architecture & Operations Enhance office and cloud networking, focusing on routing, firewalls, SD WAN, and VPN. Manage cloud networking solutions and implement Zero Trust designs to boost security. Who You Are: You're a proactive leader with a Bachelor's in Computer Science or a related field, and you bring experience of enterprise IT experience, including in a managerial role. Your skill set includes: Proven success in leading multi-phase migrations across platforms. Expert-level administration in Microsoft 365 and Microsoft Entra ID. Strong networking knowledge, including TCP/IP, routing, switching, and hands-on experience with firewall platforms. Proficiency in scripting and automation, particularly with PowerShell and familiarity with Terraform. Preferred Experience with IT integrations Exposure to cloud networking in Azure and GCP. Familiarity with compliance frameworks, data protection, and CI/CD processes. Innovative Environment: Work with the latest technologies and contribute to exciting projects. Career Growth: We value your development and will support your journey to success. Collaborative Culture: Join a team that encourages creativity and teamwork. If you're ready to take your career to the next level and make a significant impact in a dynamic organisation, we want to hear from you! Apply now and be part of an exciting journey! Based - London (Hybrid working) Contract Type: Permanent Working Pattern: Full Time Don't miss out on this fantastic opportunity to lead and innovate in the world of IT! Apply today!
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
Dec 09, 2025
Full time
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
IT Support Engineer - Modern Workplace Specialist Location: Berkshire (with occasional travel between sites) Salary: Negotiable depending on experience + benefits Company: Leading Financial Services Organisation About the Role Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire. This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive. What You'll Be Doing Modern Workplace Management (Key Focus) Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive Configure and support devices using Autopilot and Microsoft Intune Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM) Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection Work with our Cloud Service Provider to ensure platform security and performance Proactively monitor Modern Workplace performance and recommend improvements IT Support & Operations Manage the ITSM ticket queue for incidents, requests, and changes Support user onboarding and offboarding processes Provide break-fix support across multiple office locations Set up devices with Apple Business Manager, Intune, and Autopilot Maintain communications rooms and manage IT asset disposal Support IT audits and maintain ISO 27001 and Cyber Essentials certifications Contribute to local IT projects and initiatives Essential Skills & Experience Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting Strong working knowledge of Microsoft Azure services and administration Demonstrated experience with Autopilot device deployment and configuration Practical experience implementing and managing Microsoft Intune for device management Working knowledge of Microsoft Defender for endpoint security Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication Understanding of Privileged Identity Management (PIM) and its role in security Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive Why Join? Our client operates with strong values that guide everything they do: Partnership - relationships define them and support common goals Respect - they trust each other and embrace diversity Accountability - they take ownership and encourage learning Integrity - open and honest in all dealings Service - they exceed customer and partner expectations Excellence - best-in-class practices and professionalism You'll be joining a supportive team where your technical expertise will be valued and where you'll have the opportunity to develop your skills in a modern, cloud-first IT environment.
Dec 09, 2025
Full time
IT Support Engineer - Modern Workplace Specialist Location: Berkshire (with occasional travel between sites) Salary: Negotiable depending on experience + benefits Company: Leading Financial Services Organisation About the Role Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire. This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive. What You'll Be Doing Modern Workplace Management (Key Focus) Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive Configure and support devices using Autopilot and Microsoft Intune Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM) Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection Work with our Cloud Service Provider to ensure platform security and performance Proactively monitor Modern Workplace performance and recommend improvements IT Support & Operations Manage the ITSM ticket queue for incidents, requests, and changes Support user onboarding and offboarding processes Provide break-fix support across multiple office locations Set up devices with Apple Business Manager, Intune, and Autopilot Maintain communications rooms and manage IT asset disposal Support IT audits and maintain ISO 27001 and Cyber Essentials certifications Contribute to local IT projects and initiatives Essential Skills & Experience Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting Strong working knowledge of Microsoft Azure services and administration Demonstrated experience with Autopilot device deployment and configuration Practical experience implementing and managing Microsoft Intune for device management Working knowledge of Microsoft Defender for endpoint security Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication Understanding of Privileged Identity Management (PIM) and its role in security Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive Why Join? Our client operates with strong values that guide everything they do: Partnership - relationships define them and support common goals Respect - they trust each other and embrace diversity Accountability - they take ownership and encourage learning Integrity - open and honest in all dealings Service - they exceed customer and partner expectations Excellence - best-in-class practices and professionalism You'll be joining a supportive team where your technical expertise will be valued and where you'll have the opportunity to develop your skills in a modern, cloud-first IT environment.
Role: IT Information Security Manager £60,000 - £65,000 Per Annum, Plus Benefits Package Location: Hereford with hybrid working options available Our leading services client requires an accomplished Information Security Manager on a full time basis to be responsible for protecting the Group's data and information systems from Cyber threats and unauthorised access. This includes developing and implementing security policies, assessing risks, providing reports and managing security incidents. You will also oversee security awareness training, security compliance, security accreditation and collaborate with various stakeholders to foster a security-conscious culture. Key Deliverables: Align the business' security stance to comply with ISO 27001 and Cyber Essentials Plus, or in accordance with the Cyber Assessment Framework Improve the Cyber Awareness within the company via communications, Cyber Awareness training and monitoring of Staff compliance Enhance and maintain a high Microsoft 365 secure score by implementing Microsoft advisories Identify, assess, and mitigate security risks to the organisation's data and infrastructure Oversee the creation and document management of polices and standards Complete a full assessment of all third-party applications Provide regular security reports to the CISO as required Advise the CISO, IT Team and the wider business on matters relating to cyber security Skills & Experience: Solid experience working within a similar role within information security management, ideally within an ICT Infrastructure, Managed Service Provider and/or Systems Integrator In-depth knowledge of ISO 27001 standards and best practices, as well as other relevant security frameworks (eg, NIST, CAF) A regluated background is essential Strong technical understanding of modern IT and cloud environments, including the ability to assess third-party platforms, suppliers, and software for security risks Proven experience in developing and implementing information security policies, procedures, and controls. Familiarity with risk assessment methodologies and tools Desirable: Experience of working within Defence, UK government and/or a commercial security supplier Professional certifications in information security, such as CISSP or CISM, ISO 27001 related If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Dec 09, 2025
Full time
Role: IT Information Security Manager £60,000 - £65,000 Per Annum, Plus Benefits Package Location: Hereford with hybrid working options available Our leading services client requires an accomplished Information Security Manager on a full time basis to be responsible for protecting the Group's data and information systems from Cyber threats and unauthorised access. This includes developing and implementing security policies, assessing risks, providing reports and managing security incidents. You will also oversee security awareness training, security compliance, security accreditation and collaborate with various stakeholders to foster a security-conscious culture. Key Deliverables: Align the business' security stance to comply with ISO 27001 and Cyber Essentials Plus, or in accordance with the Cyber Assessment Framework Improve the Cyber Awareness within the company via communications, Cyber Awareness training and monitoring of Staff compliance Enhance and maintain a high Microsoft 365 secure score by implementing Microsoft advisories Identify, assess, and mitigate security risks to the organisation's data and infrastructure Oversee the creation and document management of polices and standards Complete a full assessment of all third-party applications Provide regular security reports to the CISO as required Advise the CISO, IT Team and the wider business on matters relating to cyber security Skills & Experience: Solid experience working within a similar role within information security management, ideally within an ICT Infrastructure, Managed Service Provider and/or Systems Integrator In-depth knowledge of ISO 27001 standards and best practices, as well as other relevant security frameworks (eg, NIST, CAF) A regluated background is essential Strong technical understanding of modern IT and cloud environments, including the ability to assess third-party platforms, suppliers, and software for security risks Proven experience in developing and implementing information security policies, procedures, and controls. Familiarity with risk assessment methodologies and tools Desirable: Experience of working within Defence, UK government and/or a commercial security supplier Professional certifications in information security, such as CISSP or CISM, ISO 27001 related If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
The Job: Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer. You will be reporting into the Service Desk Engineer. Responsibilities will include: Acting as a technical escalation point to the IT service desk Assist with pre-sales technical support Providing technical support by way of support tickets and emails Answering the phone when needed Completing business as usual activities such as vulnerability management, patching, backend systems troubleshooting Acting as primary technical lead Training other members of the desk, or assisting non technical staff with support issues Answering to the service desk manager A broad skill set is required for this role as you are the escalation point for the service desk. It is a pre-requisite that you have Azure platform & cloud-based skill set, with a comprehensive knowledge of traditional systems, server operating systems. The Person: For this role, our client is seeking someone with the following skills and experience. Previous experience held in an MSP environment is ideal but essential Experience in Azure and Microsoft 365 Strong technical experience of Microsoft Server operating systems, Microsoft core applications, such as Exchange, Domain Services Strong skills supporting Microsoft AD, DNS and Remote Desktop Services Experience supporting network related technologies and equipment Strong skills diagnosing & resolving client application, connectivity, and hardware-based incidents Understanding of virtualisation technologies and concepts Understanding of backup and DR technologies Excellent people skills Have own transport and driving license (though role is predominantly office based) Will be expected to complete Microsoft training, most likely one or all of the following: AZ-104 AZ-304 AZ-700 AZ800 & 801 The Salary: £31-37,000 depending on experience The Hours: Monday Friday 9am 5.30pm The Location: Bristol Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension JBRP1_UKTJ
Dec 09, 2025
Full time
The Job: Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer. You will be reporting into the Service Desk Engineer. Responsibilities will include: Acting as a technical escalation point to the IT service desk Assist with pre-sales technical support Providing technical support by way of support tickets and emails Answering the phone when needed Completing business as usual activities such as vulnerability management, patching, backend systems troubleshooting Acting as primary technical lead Training other members of the desk, or assisting non technical staff with support issues Answering to the service desk manager A broad skill set is required for this role as you are the escalation point for the service desk. It is a pre-requisite that you have Azure platform & cloud-based skill set, with a comprehensive knowledge of traditional systems, server operating systems. The Person: For this role, our client is seeking someone with the following skills and experience. Previous experience held in an MSP environment is ideal but essential Experience in Azure and Microsoft 365 Strong technical experience of Microsoft Server operating systems, Microsoft core applications, such as Exchange, Domain Services Strong skills supporting Microsoft AD, DNS and Remote Desktop Services Experience supporting network related technologies and equipment Strong skills diagnosing & resolving client application, connectivity, and hardware-based incidents Understanding of virtualisation technologies and concepts Understanding of backup and DR technologies Excellent people skills Have own transport and driving license (though role is predominantly office based) Will be expected to complete Microsoft training, most likely one or all of the following: AZ-104 AZ-304 AZ-700 AZ800 & 801 The Salary: £31-37,000 depending on experience The Hours: Monday Friday 9am 5.30pm The Location: Bristol Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension JBRP1_UKTJ
Office 365 Migration, Assessment, Implementation and Consulting experience with large scale migrations to Microsoft Office 365. Experience with and/or deep understanding of Microsoft collaboration stack including Office 365, Exchange, Teams, OneDrive, SharePoint Online. Experience in performing and leading Office 365 migrations for multiple large and small customer Experience in creation of SharePoint sites and associated data migration Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE Experience in Proofpoint or similar Email security solution implementation/migration Knowledge of IT security risks. Work with various stakeholders to make sure that the client's policies & configurations always up to date and are implemented Coordinate with the Unified Communications and Directory Services teams as needed Prepare technical documentation and implementation guides as needed to support the O365 environment. Implement O365 and Create HLD/LLD documentations Working knowledge of following technologies: Microsoft Identify Manager, Forefront Identity Manager and/or 3rd party Identity Solutions. Identity Management (Active Directory, Azure Active Directory, Microsoft Identity Manager/FIM) O365, Exchange and Exchange Online. Good to have Service Management Automation (SMA) and/or Windows Azure Pack (WAP) or Azure Stack. Required industry experience: Office 365 architect requires prior Office 365 mailbox, sharepoint, onedrive, MS teams data migration experience, scheduling migration batches and process management. Knowledge of several of the following areas: infrastructure solutions (especially Microsoft), cloud technologies, networking, data center operations, platform migration and enterprise directories. Knowledge of operation management, systems security, testing, databases and mobility considerations. Must Have's: Education: Bachelor's degree in equivalent industry experience Successfully implemented/supported Office 365 and supporting identity technologies. Expertise in the Office 365 platform and all O365 technologies - Email, SharePoint, OneDrive, MS Teams O365/Hybrid Exchange Migrations, Email Gateway migrations, M365 License optimization Expertise in using Migration tools like Quest, Sharegate etc. Understanding of Identity Management Solutions aligned to Office 365 including Azure AD, Azure AD Connect and AD FS Extensive experience in O365 suite of services management and transformation project (management, assessments, migrations, consolidations projects, etc.) Focused on continuous service improvements of customer's O365 landscape Experience with using IT service management tools (eg; ServiceNow) Excellent communication, organization and writing skills are required Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications Knowledge of Windows Server, MS Exchange and Office 365 solutions Good to Have: Microsoft 365 Certified: Enterprise Administrator Expert ITIL knowledge of V3 Experience in designing and implementing automation scripts. Note: 3 days at office is mandate/Monday and Friday is work from home
Dec 09, 2025
Full time
Office 365 Migration, Assessment, Implementation and Consulting experience with large scale migrations to Microsoft Office 365. Experience with and/or deep understanding of Microsoft collaboration stack including Office 365, Exchange, Teams, OneDrive, SharePoint Online. Experience in performing and leading Office 365 migrations for multiple large and small customer Experience in creation of SharePoint sites and associated data migration Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE Experience in Proofpoint or similar Email security solution implementation/migration Knowledge of IT security risks. Work with various stakeholders to make sure that the client's policies & configurations always up to date and are implemented Coordinate with the Unified Communications and Directory Services teams as needed Prepare technical documentation and implementation guides as needed to support the O365 environment. Implement O365 and Create HLD/LLD documentations Working knowledge of following technologies: Microsoft Identify Manager, Forefront Identity Manager and/or 3rd party Identity Solutions. Identity Management (Active Directory, Azure Active Directory, Microsoft Identity Manager/FIM) O365, Exchange and Exchange Online. Good to have Service Management Automation (SMA) and/or Windows Azure Pack (WAP) or Azure Stack. Required industry experience: Office 365 architect requires prior Office 365 mailbox, sharepoint, onedrive, MS teams data migration experience, scheduling migration batches and process management. Knowledge of several of the following areas: infrastructure solutions (especially Microsoft), cloud technologies, networking, data center operations, platform migration and enterprise directories. Knowledge of operation management, systems security, testing, databases and mobility considerations. Must Have's: Education: Bachelor's degree in equivalent industry experience Successfully implemented/supported Office 365 and supporting identity technologies. Expertise in the Office 365 platform and all O365 technologies - Email, SharePoint, OneDrive, MS Teams O365/Hybrid Exchange Migrations, Email Gateway migrations, M365 License optimization Expertise in using Migration tools like Quest, Sharegate etc. Understanding of Identity Management Solutions aligned to Office 365 including Azure AD, Azure AD Connect and AD FS Extensive experience in O365 suite of services management and transformation project (management, assessments, migrations, consolidations projects, etc.) Focused on continuous service improvements of customer's O365 landscape Experience with using IT service management tools (eg; ServiceNow) Excellent communication, organization and writing skills are required Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications Knowledge of Windows Server, MS Exchange and Office 365 solutions Good to Have: Microsoft 365 Certified: Enterprise Administrator Expert ITIL knowledge of V3 Experience in designing and implementing automation scripts. Note: 3 days at office is mandate/Monday and Friday is work from home
Marketing, Media & Communications Manager Salary : £40,844 per annum Location: Birmingham Contract Type: Permanent Hours: Full Time Our client was established in 2013 as an award-winning Strategic Business Unit, aims to enhance knowledge and skills in the humanitarian sector through capacity building, applied research, and leadership development. Originating from a global NGO serving humanity for over 40 years, they initially supported the IR Family but now strives to develop the wider NGO sector. They envision itself as a hub for humanitarian and development studies, training future leaders, undertaking applied research, and advocating for effective aid and development from an Islamic perspective. They are actively recruiting for the position of Marketing, Media & Communications Manager to be based from its office in Birmingham, UK. The organisation currently operates to a hybrid working model. Purpose of the role: The Marketing, Media & Communications Manager will lead the strategic development and delivery of their Academy s marketing, communications, and media initiatives. This role will increase their visibility, engage key stakeholders, strengthen the brand, and support the Academy s mission to influence and enhance humanitarian practice globally. The post holder will manage external and internal communications, oversee digital and traditional media channels, and develop campaigns that reflect their values and objectives. The successful candidate must have or be: • Degree in Marketing, Communications, Media, Public Relations, or related field. • Professional qualifications in digital marketing, media management, or PR are desirable. • Proven experience in marketing, communications, or media management, preferably in NGO, education, or development sectors. • Demonstrated success in digital marketing, social media management, and content creation. • Experience in branding, campaign development, and stakeholder engagement. • Familiarity with website management, SEO, and digital analytics tools. • Strong project and budget management experience, including monitoring and administrative financial tasks. • Track record of delivering measurable results and maintaining high standards of professionalism. • Exceptional written, verbal, and visual communication skills, including storytelling for diverse audiences. • Ability to plan, coordinate, and execute marketing campaigns and communications projects end-to-end. • Strong analytical skills to interpret engagement metrics and provide actionable insights. • Excellent project management skills, including prioritisation, scheduling, and meeting deadlines. • Strong interpersonal skills to liaise effectively with internal teams, external partners, media, and stakeholders. • Leadership and team management experience, including guiding staff or contractors. • High digital literacy: Microsoft 365, social media management tools, and online collaboration platforms. • Skilled in maintaining brand integrity across all channels and materials. • Experience in the NGO, education, or development sectors is advantageous. • Additional languages (especially Arabic) beneficial for international communications. For more information, please click on the Documents tab above to view the full Job Description They promote equality and meritocracy, and seeks individuals who are sympathetic to the IR values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with their policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, they will be glad to hear from you. Please Note: Interviews are expected to take place in January 2026. Pre-employment Checks: Any employment with them will be subject to the following checks: • screening clearance • proof of eligibility to live and work within the UK • receipt of satisfactory references For UK based roles, they are only able to accept applications from candidates who have the right to work in the UK. They are unable to progress applications which would require sponsorship. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. They are an equal opportunities employer You may also have experience in the following: Marketing Manager, Communications Manager, Media & Communications Manager, Marketing & Communications Manager, Digital Marketing Manager, Content & Communications Manager, PR & Communications Manager, Brand & Communications Manager, Media Manager, Head of Communications, External Communications Manager, Internal Communications Manager, Digital Communications Manager, Campaigns Manager, Public Relations Manager REF-
Dec 09, 2025
Full time
Marketing, Media & Communications Manager Salary : £40,844 per annum Location: Birmingham Contract Type: Permanent Hours: Full Time Our client was established in 2013 as an award-winning Strategic Business Unit, aims to enhance knowledge and skills in the humanitarian sector through capacity building, applied research, and leadership development. Originating from a global NGO serving humanity for over 40 years, they initially supported the IR Family but now strives to develop the wider NGO sector. They envision itself as a hub for humanitarian and development studies, training future leaders, undertaking applied research, and advocating for effective aid and development from an Islamic perspective. They are actively recruiting for the position of Marketing, Media & Communications Manager to be based from its office in Birmingham, UK. The organisation currently operates to a hybrid working model. Purpose of the role: The Marketing, Media & Communications Manager will lead the strategic development and delivery of their Academy s marketing, communications, and media initiatives. This role will increase their visibility, engage key stakeholders, strengthen the brand, and support the Academy s mission to influence and enhance humanitarian practice globally. The post holder will manage external and internal communications, oversee digital and traditional media channels, and develop campaigns that reflect their values and objectives. The successful candidate must have or be: • Degree in Marketing, Communications, Media, Public Relations, or related field. • Professional qualifications in digital marketing, media management, or PR are desirable. • Proven experience in marketing, communications, or media management, preferably in NGO, education, or development sectors. • Demonstrated success in digital marketing, social media management, and content creation. • Experience in branding, campaign development, and stakeholder engagement. • Familiarity with website management, SEO, and digital analytics tools. • Strong project and budget management experience, including monitoring and administrative financial tasks. • Track record of delivering measurable results and maintaining high standards of professionalism. • Exceptional written, verbal, and visual communication skills, including storytelling for diverse audiences. • Ability to plan, coordinate, and execute marketing campaigns and communications projects end-to-end. • Strong analytical skills to interpret engagement metrics and provide actionable insights. • Excellent project management skills, including prioritisation, scheduling, and meeting deadlines. • Strong interpersonal skills to liaise effectively with internal teams, external partners, media, and stakeholders. • Leadership and team management experience, including guiding staff or contractors. • High digital literacy: Microsoft 365, social media management tools, and online collaboration platforms. • Skilled in maintaining brand integrity across all channels and materials. • Experience in the NGO, education, or development sectors is advantageous. • Additional languages (especially Arabic) beneficial for international communications. For more information, please click on the Documents tab above to view the full Job Description They promote equality and meritocracy, and seeks individuals who are sympathetic to the IR values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with their policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, they will be glad to hear from you. Please Note: Interviews are expected to take place in January 2026. Pre-employment Checks: Any employment with them will be subject to the following checks: • screening clearance • proof of eligibility to live and work within the UK • receipt of satisfactory references For UK based roles, they are only able to accept applications from candidates who have the right to work in the UK. They are unable to progress applications which would require sponsorship. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. They are an equal opportunities employer You may also have experience in the following: Marketing Manager, Communications Manager, Media & Communications Manager, Marketing & Communications Manager, Digital Marketing Manager, Content & Communications Manager, PR & Communications Manager, Brand & Communications Manager, Media Manager, Head of Communications, External Communications Manager, Internal Communications Manager, Digital Communications Manager, Campaigns Manager, Public Relations Manager REF-
Executive Operations Partner Salary: £40,844 per annum Location : Birmingham Contract Type : Permanent Hours : Full Time Our client was established in 2013 as an award-winning Strategic Business Unit, aims to enhance knowledge and skills in the humanitarian sector through capacity building, applied research, and leadership development. Originating from a global NGO serving humanity for over 40 years, They initially supported the IR Family but now strives to develop the wider NGO sector. They envision itself as a hub for humanitarian and development studies, training future leaders, undertaking applied research, and advocating for effective aid and development from an Islamic perspective. They are is actively recruiting for the position of Executive Operations Partner to be based from its office in Birmingham, UK. The organisation currently operates to a hybrid working model. Purpose of the role: • The Executive Operations Partner provides high-level executive, operational, and administrative support to the Managing Director (MD) and ensures the smooth and efficient running of their Academy. • This role combines administrative responsibilities with operational coordination, process management, and service oversight to enable the Academy to deliver its strategic objectives effectively. • Working closely with the MD and wider leadership team, the post holder acts as a trusted partner anticipating needs, managing priorities, coordinating information flow, and supporting the implementation of key projects and business processes. The successful candidate must have or be: • Degree-level education or equivalent professional qualification • Any professional or other qualification relevant to executive office support, business administration, or NGO management • Training in executive assistance, office administration, or project management advantageous • Proven experience supporting senior executives or directors • Experience coordinating operational processes, reporting, or strategic projects • Demonstrated ability to manage competing priorities and deliver to deadlines • Experience liaising across departments and engaging diverse stakeholders • Experience in budget monitoring and administrative financial tasks • Strong resource, budgetary, and financial management skills • Experience influencing and implementing strategies aligned to organisational objectives • Ability to guide staff development toward achieving key performance indicators • Consultative approach to decision-making and team motivation • Strong oral, visual, and written communication skills • Analytical skills to interpret data and provide recommendations • High digital literacy: Microsoft 365 (Word, Excel, PowerPoint, Teams), collaboration platforms • Awareness of the external environments within the humanitarian sector to support the impact of the work and the changing needs of HAD • Project management and financial budget management experience to allow the Division to deliver on its strategic objectives • Additional languages (Arabic, French, or others) beneficial • NGO, education, or professional services sector experience desirable For more information, please click on the Documents tab above to view the full Job Description They promote equality and meritocracy, and seeks individuals who are sympathetic to the their values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with their policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, they will be glad to hear from you. Please Note: Interviews are expected to take place in January 2026. Any employment with them will be subject to the following checks: • screening clearance • proof of eligibility to live and work within the UK • receipt of satisfactory references For UK based roles, they are only able to accept applications from candidates who have the right to work in the UK. They are unable to progress applications which would require sponsorship. They are an equal opportunities employer You may also have experience in the following: Executive Assistant, Senior Executive Assistant, Executive Operations Manager, Operations Coordinator, Operations Manager, Programme, Operations Officer, Business Operations Partner, Chief of Staff (Junior / Associate level) Executive Office Manager, Project Coordinator, Project Manager (NGO / Charity Sector), Strategic Operations Officer, Administrative Manager, Office Manager (Senior-Level), Executive Support Officer (NGO) REF-
Dec 09, 2025
Full time
Executive Operations Partner Salary: £40,844 per annum Location : Birmingham Contract Type : Permanent Hours : Full Time Our client was established in 2013 as an award-winning Strategic Business Unit, aims to enhance knowledge and skills in the humanitarian sector through capacity building, applied research, and leadership development. Originating from a global NGO serving humanity for over 40 years, They initially supported the IR Family but now strives to develop the wider NGO sector. They envision itself as a hub for humanitarian and development studies, training future leaders, undertaking applied research, and advocating for effective aid and development from an Islamic perspective. They are is actively recruiting for the position of Executive Operations Partner to be based from its office in Birmingham, UK. The organisation currently operates to a hybrid working model. Purpose of the role: • The Executive Operations Partner provides high-level executive, operational, and administrative support to the Managing Director (MD) and ensures the smooth and efficient running of their Academy. • This role combines administrative responsibilities with operational coordination, process management, and service oversight to enable the Academy to deliver its strategic objectives effectively. • Working closely with the MD and wider leadership team, the post holder acts as a trusted partner anticipating needs, managing priorities, coordinating information flow, and supporting the implementation of key projects and business processes. The successful candidate must have or be: • Degree-level education or equivalent professional qualification • Any professional or other qualification relevant to executive office support, business administration, or NGO management • Training in executive assistance, office administration, or project management advantageous • Proven experience supporting senior executives or directors • Experience coordinating operational processes, reporting, or strategic projects • Demonstrated ability to manage competing priorities and deliver to deadlines • Experience liaising across departments and engaging diverse stakeholders • Experience in budget monitoring and administrative financial tasks • Strong resource, budgetary, and financial management skills • Experience influencing and implementing strategies aligned to organisational objectives • Ability to guide staff development toward achieving key performance indicators • Consultative approach to decision-making and team motivation • Strong oral, visual, and written communication skills • Analytical skills to interpret data and provide recommendations • High digital literacy: Microsoft 365 (Word, Excel, PowerPoint, Teams), collaboration platforms • Awareness of the external environments within the humanitarian sector to support the impact of the work and the changing needs of HAD • Project management and financial budget management experience to allow the Division to deliver on its strategic objectives • Additional languages (Arabic, French, or others) beneficial • NGO, education, or professional services sector experience desirable For more information, please click on the Documents tab above to view the full Job Description They promote equality and meritocracy, and seeks individuals who are sympathetic to the their values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with their policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, they will be glad to hear from you. Please Note: Interviews are expected to take place in January 2026. Any employment with them will be subject to the following checks: • screening clearance • proof of eligibility to live and work within the UK • receipt of satisfactory references For UK based roles, they are only able to accept applications from candidates who have the right to work in the UK. They are unable to progress applications which would require sponsorship. They are an equal opportunities employer You may also have experience in the following: Executive Assistant, Senior Executive Assistant, Executive Operations Manager, Operations Coordinator, Operations Manager, Programme, Operations Officer, Business Operations Partner, Chief of Staff (Junior / Associate level) Executive Office Manager, Project Coordinator, Project Manager (NGO / Charity Sector), Strategic Operations Officer, Administrative Manager, Office Manager (Senior-Level), Executive Support Officer (NGO) REF-
CANDIDATES REQUIRE CURRENT, ACTIVE SC CLEARNACE FOR THIS ROLE - PEASE APPLY ACCORDINGLY Role Purpose The role requires an experienced technical professional to support, enhance, and secure complex enterprise systems and networks. Working as a senior systems administrator, the postholder will ensure the stability, resilience, and continuous improvement of both on-premises and cloud-based infrastructure services. Key Responsibilities Serve as a senior team member within systems administration, providing leadership, technical guidance, and hands-on support across critical infrastructure services. Administer and maintain core technical systems including Firewalls, load balancers, VPN solutions, wireless networks, LAN infrastructure, and associated security technologies. Manage virtualisation platforms such as Hyper-V and Virtual Machine Manager, including configuration, performance optimisation, and life cycle management of virtual machines. Support backup, recovery, and business continuity processes using Veeam. Deliver robust infrastructure engineering services across hybrid environments, supporting on-premises systems and cloud platforms such as Azure, AWS, and Google Cloud. Administer cloud services including Azure cloud resources, Microsoft 365 (Teams, Exchange, SharePoint, etc.), and associated identity and security configurations. Maintain and enhance enterprise monitoring solutions, including SolarWinds, to ensure proactive issue detection and service optimisation. Support and manage Citrix environments, contributing to application delivery, performance tuning, and secure remote access capabilities. Perform advanced administration of Active Directory, including group policies, identity life cycle management, and domain services. Conduct Firewall administration tasks such as rule optimisation, policy configuration, troubleshooting, patching, and logging/analysis. Provide expertise in deploying, configuring, and maintaining Fortinet products within the network and security landscape. Work with cross-functional teams to support incident response, problem resolution, and continuous service improvement. Produce and maintain clear technical documentation, operational procedures, and configuration standards. Essential Experience & Skills Significant, proven experience operating as a senior systems administrator or technical leader in complex IT environments. Strong infrastructure engineering background with hands-on experience across Firewalls, load balancers, VPNs, wireless networks, and LAN technologies. Expertise with Hyper-V, Virtual Machine Manager, and virtualised infrastructure administration. Experience with Veeam for backup, restore, and continuity operations. Proficiency with Azure, AWS, Google Cloud, and wider cloud administration. Strong administration capabilities across Microsoft 365, including Teams, Exchange, and related services. Experience using SolarWinds or similar monitoring tools. Administration and support experience of Citrix environments. Advanced skills in Active Directory management and configuration. Experience working with Fortinet technologies, including deployment, management, and troubleshooting. Strong analytical, problem-solving, and stakeholder communication skills.
Dec 08, 2025
Contractor
CANDIDATES REQUIRE CURRENT, ACTIVE SC CLEARNACE FOR THIS ROLE - PEASE APPLY ACCORDINGLY Role Purpose The role requires an experienced technical professional to support, enhance, and secure complex enterprise systems and networks. Working as a senior systems administrator, the postholder will ensure the stability, resilience, and continuous improvement of both on-premises and cloud-based infrastructure services. Key Responsibilities Serve as a senior team member within systems administration, providing leadership, technical guidance, and hands-on support across critical infrastructure services. Administer and maintain core technical systems including Firewalls, load balancers, VPN solutions, wireless networks, LAN infrastructure, and associated security technologies. Manage virtualisation platforms such as Hyper-V and Virtual Machine Manager, including configuration, performance optimisation, and life cycle management of virtual machines. Support backup, recovery, and business continuity processes using Veeam. Deliver robust infrastructure engineering services across hybrid environments, supporting on-premises systems and cloud platforms such as Azure, AWS, and Google Cloud. Administer cloud services including Azure cloud resources, Microsoft 365 (Teams, Exchange, SharePoint, etc.), and associated identity and security configurations. Maintain and enhance enterprise monitoring solutions, including SolarWinds, to ensure proactive issue detection and service optimisation. Support and manage Citrix environments, contributing to application delivery, performance tuning, and secure remote access capabilities. Perform advanced administration of Active Directory, including group policies, identity life cycle management, and domain services. Conduct Firewall administration tasks such as rule optimisation, policy configuration, troubleshooting, patching, and logging/analysis. Provide expertise in deploying, configuring, and maintaining Fortinet products within the network and security landscape. Work with cross-functional teams to support incident response, problem resolution, and continuous service improvement. Produce and maintain clear technical documentation, operational procedures, and configuration standards. Essential Experience & Skills Significant, proven experience operating as a senior systems administrator or technical leader in complex IT environments. Strong infrastructure engineering background with hands-on experience across Firewalls, load balancers, VPNs, wireless networks, and LAN technologies. Expertise with Hyper-V, Virtual Machine Manager, and virtualised infrastructure administration. Experience with Veeam for backup, restore, and continuity operations. Proficiency with Azure, AWS, Google Cloud, and wider cloud administration. Strong administration capabilities across Microsoft 365, including Teams, Exchange, and related services. Experience using SolarWinds or similar monitoring tools. Administration and support experience of Citrix environments. Advanced skills in Active Directory management and configuration. Experience working with Fortinet technologies, including deployment, management, and troubleshooting. Strong analytical, problem-solving, and stakeholder communication skills.
Data and Insights Manager Leeds - hybrid Permanent Closing date for applications: 16th December 2025 Summary We're seeking a Data and Insights Manager to join our Digital Transformation team. This role will sit at the centre of Freedom's digital transformation strategy, focused on unlocking the value of data across the business. You'll help shape requirements for a new enterprise data platform built on Microsoft Fabric, bringing together information from across the business into a single, trusted source of truth. You'll also get to collaborate with Group ICT on data models and analytics that enable smarter decision-making and efficient operations. Within approved Fabric workspaces and published models, you will build and maintain datasets, Power BI visualisations, dataflows, and other analytical assets, including AI-assisted insights, to ensure information is accurate, accessible, and used effectively across the business. Alongside this enterprise data work, you will deliver smaller, end-to-end data solutions using low-code and integration tools to automate workflows and improve reporting. With You will design and deliver practical data solutions, define how data is structured and governed, and ensure adoption through effective user engagement, and best practice in modern data and analytics tools. The role suits someone who enjoys shaping data strategy and governance while remaining hands-on in designing and building high-quality models, visualisations, and analytics that bring data to life. Some of the key deliverables for the role include: Data and Insight Support the development and implementation of Freedom's data and insight strategy. Define business data and reporting requirements, ensuring they are delivered through Microsoft Fabric and the wider data architecture. Shape the design and governance of enterprise data models and reporting frameworks. Build and maintain datasets, semantic models, and visualisations within Microsoft Fabric, Power BI, and related tools (SSRS, Excel) to deliver accurate, actionable insight. Develop performant SQL queries and dataflows to transform and prepare data for analysis. Contribute to the business data catalogue to improve visibility and value of data assets. Create or enhance dataflows to meet specific reporting or analytical needs. Maintain data quality standards, catalogues and documentation. Help connect data across business systems, structured and unstructured, ensuring information is available where needed. Digital Transformation and Change Support the long-term data and insight strategy and governance model. Translate business needs into clear data, integration, and reporting requirements. Work with ICT, operational, and project teams to embed data-driven decision making. Build data and reporting requirements into system and SaaS implementations. Deliver training and guidance to help users interpret and use dashboards confidently. Promote best practice in data management, visualisation, and adoption. Support readiness, testing, go-live, and post-implementation activities. Act as the link between operational teams and Group ICT to ensure data initiatives deliver real business value. Continuous Improvement Deliver data solutions using low-code and data tools to automate workflows. Use the Microsoft Power Platform, Logic Apps, and core tools (T-SQL, SSRS, Dataverse, Excel, SharePoint, Forms) to connect business data across teams. Identify opportunities to automate data flows and improve existing platforms. Continuously explore emerging capabilities in Microsoft Fabric, Power Platform, and AI-assisted analytics, recommending practical adoption opportunities for Freedom. Contribute to the Power BI Centre of Excellence, supporting citizen developers and promoting consistent design, reuse, and quality across business-built analytics. Keep current with Microsoft Fabric, Power Platform, and AI-assisted analytics developments. What we're looking for: Solid experience in SQL Server and T-SQL capability, including data modelling and optimisation Proven experience in building robust analytical models and visualisations in Power BI using DAX and Power Query (M) Solid understanding of data integration and transformation (ETL, APIs, dataflows). Familiarity with Microsoft Fabric components or similar data engineering environments. Previous experience with Power Platform tools (Power Automate, Power Apps, Logic Apps) to automate data processes. Knowledge of Dataverse, SharePoint, and Microsoft 365 environments and how they connect to enterprise data Awareness of data governance, quality, and security principles. Experience gathering and documenting business and reporting requirements Able to explain complex data findings and influence decisions through clear, evidence-based insight Desirable Experience within utilities, construction, or infrastructure project environments Understanding of operational, financial, or commercial performance reporting Experience automating data workflows using Logic Apps or Power Automate Awareness of AI and Copilot capabilities. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in train
Dec 08, 2025
Full time
Data and Insights Manager Leeds - hybrid Permanent Closing date for applications: 16th December 2025 Summary We're seeking a Data and Insights Manager to join our Digital Transformation team. This role will sit at the centre of Freedom's digital transformation strategy, focused on unlocking the value of data across the business. You'll help shape requirements for a new enterprise data platform built on Microsoft Fabric, bringing together information from across the business into a single, trusted source of truth. You'll also get to collaborate with Group ICT on data models and analytics that enable smarter decision-making and efficient operations. Within approved Fabric workspaces and published models, you will build and maintain datasets, Power BI visualisations, dataflows, and other analytical assets, including AI-assisted insights, to ensure information is accurate, accessible, and used effectively across the business. Alongside this enterprise data work, you will deliver smaller, end-to-end data solutions using low-code and integration tools to automate workflows and improve reporting. With You will design and deliver practical data solutions, define how data is structured and governed, and ensure adoption through effective user engagement, and best practice in modern data and analytics tools. The role suits someone who enjoys shaping data strategy and governance while remaining hands-on in designing and building high-quality models, visualisations, and analytics that bring data to life. Some of the key deliverables for the role include: Data and Insight Support the development and implementation of Freedom's data and insight strategy. Define business data and reporting requirements, ensuring they are delivered through Microsoft Fabric and the wider data architecture. Shape the design and governance of enterprise data models and reporting frameworks. Build and maintain datasets, semantic models, and visualisations within Microsoft Fabric, Power BI, and related tools (SSRS, Excel) to deliver accurate, actionable insight. Develop performant SQL queries and dataflows to transform and prepare data for analysis. Contribute to the business data catalogue to improve visibility and value of data assets. Create or enhance dataflows to meet specific reporting or analytical needs. Maintain data quality standards, catalogues and documentation. Help connect data across business systems, structured and unstructured, ensuring information is available where needed. Digital Transformation and Change Support the long-term data and insight strategy and governance model. Translate business needs into clear data, integration, and reporting requirements. Work with ICT, operational, and project teams to embed data-driven decision making. Build data and reporting requirements into system and SaaS implementations. Deliver training and guidance to help users interpret and use dashboards confidently. Promote best practice in data management, visualisation, and adoption. Support readiness, testing, go-live, and post-implementation activities. Act as the link between operational teams and Group ICT to ensure data initiatives deliver real business value. Continuous Improvement Deliver data solutions using low-code and data tools to automate workflows. Use the Microsoft Power Platform, Logic Apps, and core tools (T-SQL, SSRS, Dataverse, Excel, SharePoint, Forms) to connect business data across teams. Identify opportunities to automate data flows and improve existing platforms. Continuously explore emerging capabilities in Microsoft Fabric, Power Platform, and AI-assisted analytics, recommending practical adoption opportunities for Freedom. Contribute to the Power BI Centre of Excellence, supporting citizen developers and promoting consistent design, reuse, and quality across business-built analytics. Keep current with Microsoft Fabric, Power Platform, and AI-assisted analytics developments. What we're looking for: Solid experience in SQL Server and T-SQL capability, including data modelling and optimisation Proven experience in building robust analytical models and visualisations in Power BI using DAX and Power Query (M) Solid understanding of data integration and transformation (ETL, APIs, dataflows). Familiarity with Microsoft Fabric components or similar data engineering environments. Previous experience with Power Platform tools (Power Automate, Power Apps, Logic Apps) to automate data processes. Knowledge of Dataverse, SharePoint, and Microsoft 365 environments and how they connect to enterprise data Awareness of data governance, quality, and security principles. Experience gathering and documenting business and reporting requirements Able to explain complex data findings and influence decisions through clear, evidence-based insight Desirable Experience within utilities, construction, or infrastructure project environments Understanding of operational, financial, or commercial performance reporting Experience automating data workflows using Logic Apps or Power Automate Awareness of AI and Copilot capabilities. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in train
Senior IT Programme Manager (SAP) Leeds - Hybrid Up to 700 per day OUTSIDE IR35 The ideal candidate will have a blend of experience of working in the Higher Education or Public Sectors and large S/4Hanna programmes. Are you ready to lead one of the most ambitious digital transformation programmes in higher education? We are seeking an experienced Senior IT Programme Manager to drive a major S/4HANA transformation initiative within our university, shaping the future of our technology landscape. About the Role You will oversee a complex, multi-year programme that underpins our digital transformation and modernisation strategy, delivering innovative solutions across multiple platforms. This is a unique opportunity to influence enterprise architecture and service delivery at scale. Key Responsibilities Lead the end-to-end delivery of the S/4HANA transformation programme. Drive Service-Oriented Architecture (SOA) design and implementation. Oversee integration of CRM systems, preferably Microsoft Dynamics 365. Manage greenfield development and migration of existing services to Cloud Service Architectures (SaaS, PaaS), ideally leveraging Azure and Google Cloud Platform (GCP). Ensure alignment with strategic objectives and stakeholder expectations across the university. Champion best practices in governance, risk management, and change control. About You Proven track record in managing large-scale ERP transformation programmes, ideally S/4HANA. Strong experience in digital transformation and cloud migration projects. Deep understanding of SOA principles, enterprise architecture, and modern integration patterns. Familiarity with CRM platforms (MS Dynamics 365 preferred). Exceptional leadership, stakeholder engagement, and communication skills. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dec 07, 2025
Contractor
Senior IT Programme Manager (SAP) Leeds - Hybrid Up to 700 per day OUTSIDE IR35 The ideal candidate will have a blend of experience of working in the Higher Education or Public Sectors and large S/4Hanna programmes. Are you ready to lead one of the most ambitious digital transformation programmes in higher education? We are seeking an experienced Senior IT Programme Manager to drive a major S/4HANA transformation initiative within our university, shaping the future of our technology landscape. About the Role You will oversee a complex, multi-year programme that underpins our digital transformation and modernisation strategy, delivering innovative solutions across multiple platforms. This is a unique opportunity to influence enterprise architecture and service delivery at scale. Key Responsibilities Lead the end-to-end delivery of the S/4HANA transformation programme. Drive Service-Oriented Architecture (SOA) design and implementation. Oversee integration of CRM systems, preferably Microsoft Dynamics 365. Manage greenfield development and migration of existing services to Cloud Service Architectures (SaaS, PaaS), ideally leveraging Azure and Google Cloud Platform (GCP). Ensure alignment with strategic objectives and stakeholder expectations across the university. Champion best practices in governance, risk management, and change control. About You Proven track record in managing large-scale ERP transformation programmes, ideally S/4HANA. Strong experience in digital transformation and cloud migration projects. Deep understanding of SOA principles, enterprise architecture, and modern integration patterns. Familiarity with CRM platforms (MS Dynamics 365 preferred). Exceptional leadership, stakeholder engagement, and communication skills. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Dec 07, 2025
Full time
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Technical Process Co-ordinator/Technologist We bring out the best in each other Competitive salary On site staff shop, MyBargains discount platform and more. Bakkavor Meals London - Park Royal (Elveden site) Fully Site based Monday - Friday 8.30am -5pm Permanent role Why join us? We're a family and that's what families do. We champion each other, support each other and help each other to grow and improve. A place of safety, stability and belonging, we put a protective arm around everyone and, when we see talent or potential, we give it a leg up. Finding ways for everyone, whatever their circumstances or background, to develop, progress and become the best they can be What we do. This particular role is at our Bakkavor Meals site in Park Royal - West London. Split across 3 factories and 1 distribution centre. The factories make chilled ready meals, houmous dips, deli products & savoury accompaniments and employs over 2,000 people. About the role. Amazing role to learn and develop knowledge on how to manage and maintain food manufacturers food safety and legal systems as well as compliance to customer codes of practice. Accountabilities Managing site HACCP system To manage and develop the Food Safety and Quality Management System on site ensuring all the QMS documentation is relevant, controlled and meets the requirements of legislation, industry standards, Bakkavor and Customers. To help maintain the Food Safety and Quality Management System on site by updating procedures, overseeing document control, carrying out reviews and filing/archiving technical systems documentation. Completing process and allergen validations/ risk assessments Supporting with factory launches Export systems for outbound Perform all initial process validation studies. Plan and manage ongoing annual validations Undertake project work as directed by the Technical Manager or Quality Assurance Manager designed to understand raw materials or processes to improve product quality and safety. To collate, maintain and trend data required by the Quality Management system e.g. nutritional testing, GMP audits, taste panel results etc. Generate and maintain factory required documentation. Training or practical experience on allergen management Training and practical experience in the use of data loggers (programming, downloading data and data interpretations About you. HACCP certification to level 3 or an equivalent food related Degree Good problem-solving skills Excellent attention to detail and accuracy The ability to build credibility & rapport, build effective relationships with colleagues at own level Good organisational skills to enable effective time management Good Team player Good IT skills with knowledge of Microsoft 365 and MS excel Ability to work on own initiative and under supervised What you'll receive. As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: A stakeholder pension scheme Personal accident Insurance Free independent mortgage advice Employee assistance programme A range of voluntary benefits Holiday purchase scheme Additional life assurance Dental & hospital cash plans Discounted tutoring for children Access to financial learning tools Affordable loans via your salary Proud to be and loyal service awards. Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! Find out more and apply.
Dec 07, 2025
Full time
Technical Process Co-ordinator/Technologist We bring out the best in each other Competitive salary On site staff shop, MyBargains discount platform and more. Bakkavor Meals London - Park Royal (Elveden site) Fully Site based Monday - Friday 8.30am -5pm Permanent role Why join us? We're a family and that's what families do. We champion each other, support each other and help each other to grow and improve. A place of safety, stability and belonging, we put a protective arm around everyone and, when we see talent or potential, we give it a leg up. Finding ways for everyone, whatever their circumstances or background, to develop, progress and become the best they can be What we do. This particular role is at our Bakkavor Meals site in Park Royal - West London. Split across 3 factories and 1 distribution centre. The factories make chilled ready meals, houmous dips, deli products & savoury accompaniments and employs over 2,000 people. About the role. Amazing role to learn and develop knowledge on how to manage and maintain food manufacturers food safety and legal systems as well as compliance to customer codes of practice. Accountabilities Managing site HACCP system To manage and develop the Food Safety and Quality Management System on site ensuring all the QMS documentation is relevant, controlled and meets the requirements of legislation, industry standards, Bakkavor and Customers. To help maintain the Food Safety and Quality Management System on site by updating procedures, overseeing document control, carrying out reviews and filing/archiving technical systems documentation. Completing process and allergen validations/ risk assessments Supporting with factory launches Export systems for outbound Perform all initial process validation studies. Plan and manage ongoing annual validations Undertake project work as directed by the Technical Manager or Quality Assurance Manager designed to understand raw materials or processes to improve product quality and safety. To collate, maintain and trend data required by the Quality Management system e.g. nutritional testing, GMP audits, taste panel results etc. Generate and maintain factory required documentation. Training or practical experience on allergen management Training and practical experience in the use of data loggers (programming, downloading data and data interpretations About you. HACCP certification to level 3 or an equivalent food related Degree Good problem-solving skills Excellent attention to detail and accuracy The ability to build credibility & rapport, build effective relationships with colleagues at own level Good organisational skills to enable effective time management Good Team player Good IT skills with knowledge of Microsoft 365 and MS excel Ability to work on own initiative and under supervised What you'll receive. As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: A stakeholder pension scheme Personal accident Insurance Free independent mortgage advice Employee assistance programme A range of voluntary benefits Holiday purchase scheme Additional life assurance Dental & hospital cash plans Discounted tutoring for children Access to financial learning tools Affordable loans via your salary Proud to be and loyal service awards. Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! Find out more and apply.
CRM Integration & Enablement Manager (Dynamics 365) Uxbridge Perm - £65-70K plus bens and bonus A leading international brand is seeking a CRM Integration & Enablement Manager to spearhead the rollout of Microsoft Dynamics 365 Customer Service across its EMEA and APAC operations. This is a high-impact role driving CRM adoption, optimisation and integration across a complex digital ecosystem. You ll lead a multi-country implementation, working closely with internal teams and external partners to ensure a seamless, scalable and user-centric CRM experience for both B2C and B2B customer service functions. This includes integrating CRM with existing ERP and eCommerce platforms and supporting 20 regional subsidiaries through rollout and onboarding. Key Responsibilities Lead the full CRM implementation lifecycle, from planning to rollout and ongoing optimisation. Collaborate with IT and third-party vendors to integrate CRM with ERP and eCommerce platforms. Define and improve customer service processes, data flows and user journeys. Deliver training, onboarding and support to drive CRM adoption globally. Monitor performance, user feedback and data integrity, ensuring continuous improvement. Support change management and communication activities throughout the programme. About You Experience delivering at least one full-cycle, multi-country Microsoft Dynamics 365 Customer Service implementation. Strong understanding of CRM strategy, data architecture and customer lifecycle management. Experience integrating CRM with ERP (ideally D365 F&O) and eCommerce platforms. Excellent project management and stakeholder communication skills. Proactive, self-starting, and passionate about enabling teams through technology. Experience with Power Platform, Azure or analytics is a bonus.
Dec 07, 2025
Full time
CRM Integration & Enablement Manager (Dynamics 365) Uxbridge Perm - £65-70K plus bens and bonus A leading international brand is seeking a CRM Integration & Enablement Manager to spearhead the rollout of Microsoft Dynamics 365 Customer Service across its EMEA and APAC operations. This is a high-impact role driving CRM adoption, optimisation and integration across a complex digital ecosystem. You ll lead a multi-country implementation, working closely with internal teams and external partners to ensure a seamless, scalable and user-centric CRM experience for both B2C and B2B customer service functions. This includes integrating CRM with existing ERP and eCommerce platforms and supporting 20 regional subsidiaries through rollout and onboarding. Key Responsibilities Lead the full CRM implementation lifecycle, from planning to rollout and ongoing optimisation. Collaborate with IT and third-party vendors to integrate CRM with ERP and eCommerce platforms. Define and improve customer service processes, data flows and user journeys. Deliver training, onboarding and support to drive CRM adoption globally. Monitor performance, user feedback and data integrity, ensuring continuous improvement. Support change management and communication activities throughout the programme. About You Experience delivering at least one full-cycle, multi-country Microsoft Dynamics 365 Customer Service implementation. Strong understanding of CRM strategy, data architecture and customer lifecycle management. Experience integrating CRM with ERP (ideally D365 F&O) and eCommerce platforms. Excellent project management and stakeholder communication skills. Proactive, self-starting, and passionate about enabling teams through technology. Experience with Power Platform, Azure or analytics is a bonus.
Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology articulate how you approach unknown problems systematically Client-facing communication explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET
Dec 06, 2025
Full time
Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology articulate how you approach unknown problems systematically Client-facing communication explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET
