Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity. Protect service operations through effective change control and governance. Drive process compliance, efficiency, and quality based on defined outcomes and business value. Change & Configuration Management Administer Change Management activities, including leading CAB meetings, managing RFCs, and maintaining the change schedule. Support development and maintenance of the Configuration Management Database (CMDB). Incident & Problem Management Coordinate rapid response to Major Incidents, ensuring timely communication and resolution. Facilitate postincident reviews and root cause analysis to prevent recurrence. Service Continuity & Risk Management Govern IT Service Continuity and Disaster Recovery processes; plan and execute DR tests. Maintain and report on risk registers, articulate risks to stakeholders, and track remediation activities. Provide management information and KPIs on continuity and risk performance. Reporting & Communication Produce service performance reports, including KPIs, SLAs, and availability metrics. Communicate effectively with stakeholders, project managers, and thirdparty suppliers to safeguard service during change and transition. Continuous Improvement Identify service improvement opportunities through data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service Continuity, Disaster Recovery, Risk, Problem, and Configuration Management. Ability to negotiate and define SLAs and KPIs with stakeholders. Experience in protecting service through effective change and risk management. Desirable A keen interest in IT and developments in the sector attention to detail, analytical abilities and the ability to recognise trends. ITIL qualifications across the service lifecycle framework, including Service Operation and Service Transition. About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners.
Dec 09, 2025
Full time
Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity. Protect service operations through effective change control and governance. Drive process compliance, efficiency, and quality based on defined outcomes and business value. Change & Configuration Management Administer Change Management activities, including leading CAB meetings, managing RFCs, and maintaining the change schedule. Support development and maintenance of the Configuration Management Database (CMDB). Incident & Problem Management Coordinate rapid response to Major Incidents, ensuring timely communication and resolution. Facilitate postincident reviews and root cause analysis to prevent recurrence. Service Continuity & Risk Management Govern IT Service Continuity and Disaster Recovery processes; plan and execute DR tests. Maintain and report on risk registers, articulate risks to stakeholders, and track remediation activities. Provide management information and KPIs on continuity and risk performance. Reporting & Communication Produce service performance reports, including KPIs, SLAs, and availability metrics. Communicate effectively with stakeholders, project managers, and thirdparty suppliers to safeguard service during change and transition. Continuous Improvement Identify service improvement opportunities through data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service Continuity, Disaster Recovery, Risk, Problem, and Configuration Management. Ability to negotiate and define SLAs and KPIs with stakeholders. Experience in protecting service through effective change and risk management. Desirable A keen interest in IT and developments in the sector attention to detail, analytical abilities and the ability to recognise trends. ITIL qualifications across the service lifecycle framework, including Service Operation and Service Transition. About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners.
Technical Business Analyst Location: This is a hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough, Chesterfield or Tunbridge Wells. Are you a proactive and technically minded Business Analyst ready to thrive in an Agile environment? We re seeking an experienced Technical Business Analyst to join our dynamic IT development team, where innovation and collaboration drive everything we do. About the Role As part of a motivated, multi-disciplinary Agile development team, you ll play a key role in delivering high-quality software solutions aligned with business priorities, translating business needs into meaningful requirements. You ll work closely with business stakeholders, Delivery Managers, Senior Business Analysts and your development team to shape and refine user stories for both large-scale projects and smaller enhancements. Your insights will help ensure that every development delivers real value to end users. You ll also be part of a vibrant Business Analyst community, sharing best practice, championing Agile values, and promoting continuous improvement and self-organisation. Key Responsibilities Facilitate workshops to support requirements gathering and product backlog creation Apply a range of techniques to create, refine, split, and map user stories Collaborate with cross-functional teams to ensure clarity and alignment on requirements Support Agile delivery through active participation in ceremonies and sprint planning Why Join Us? Be part of a forward-thinking organisation Work in a supportive, agile culture that values your input and growth Enjoy opportunities for professional development and career progression What We re Looking For Proven experience in a Technical Business Analyst role within an Agile environment Strong facilitation and stakeholder engagement skills; Able to communicate effectively and accurately in a diplomatic manner Ability to build & maintain effective working relationships with internal and external personnel Workshop facilitation skills for requirements gathering analysis and product backlog refinement Demonstrates a variety of techniques to create, refine, split and map User Stories A collaborative mindset and a passion for continuous improvement Ability to work effectively across multiple change projects/incidents or change activities simultaneously Experience of using Jira or similar Agile delivery tools Highly self-motivated About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners.
Dec 06, 2025
Full time
Technical Business Analyst Location: This is a hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough, Chesterfield or Tunbridge Wells. Are you a proactive and technically minded Business Analyst ready to thrive in an Agile environment? We re seeking an experienced Technical Business Analyst to join our dynamic IT development team, where innovation and collaboration drive everything we do. About the Role As part of a motivated, multi-disciplinary Agile development team, you ll play a key role in delivering high-quality software solutions aligned with business priorities, translating business needs into meaningful requirements. You ll work closely with business stakeholders, Delivery Managers, Senior Business Analysts and your development team to shape and refine user stories for both large-scale projects and smaller enhancements. Your insights will help ensure that every development delivers real value to end users. You ll also be part of a vibrant Business Analyst community, sharing best practice, championing Agile values, and promoting continuous improvement and self-organisation. Key Responsibilities Facilitate workshops to support requirements gathering and product backlog creation Apply a range of techniques to create, refine, split, and map user stories Collaborate with cross-functional teams to ensure clarity and alignment on requirements Support Agile delivery through active participation in ceremonies and sprint planning Why Join Us? Be part of a forward-thinking organisation Work in a supportive, agile culture that values your input and growth Enjoy opportunities for professional development and career progression What We re Looking For Proven experience in a Technical Business Analyst role within an Agile environment Strong facilitation and stakeholder engagement skills; Able to communicate effectively and accurately in a diplomatic manner Ability to build & maintain effective working relationships with internal and external personnel Workshop facilitation skills for requirements gathering analysis and product backlog refinement Demonstrates a variety of techniques to create, refine, split and map User Stories A collaborative mindset and a passion for continuous improvement Ability to work effectively across multiple change projects/incidents or change activities simultaneously Experience of using Jira or similar Agile delivery tools Highly self-motivated About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners.
Fleet Compliance Officer Vacancy Reference: 50429 AB This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. Do you have experience in Transport/Compliance? Have you got strong attention to detail? Are you located within a commutable distance to the Lincolnshire area? The Company: An Agricultural business. The Job Role: In this role as Fleet Compliance Officer, you will support the business in ensuring all aspects of compliance across transport operations, working closely with the operations manager to maintain legal and regulatory standards (including EU rules 3820/85 and the Working Time Directive 2005). You will ensure accurate and timely service arrangements are pre-arranged and met in conjunction with the appropriate service agents and external agreements The position also involves proactively building strong working relationships with service partners/agents, and ensuring smooth communication. You will be responsible for updating and communicating vehicle and driver availability to the planning team, using the resource plan and maintaining effective day-to-day communication channels. Location: Lincolnshire - Based on Site. Salary Package: 25,000 - 35,000 Basic Salary Depending on Skills and Experience + Pension + Holidays. Key Responsibilities: Fleet Compliance: Responsible for dealing with all tasks related to fleet compliance using R2C. Driver Daily Checks - VOR. Checks on manufacturers service to ensure legal compliance on inspection sheets. Daily nil defects and any advisories. Ensuring the maintenance plan is kept up to date and all Inspection and MOT dates are planned including regular laden brake tests. Responsible for arranging all general servicing for the fleet in conjunction with the relevant fleet planner, including regulatory brake tests. Taking control of our In-House Resource plan by inputting truck services, repairs etc. Accurate and thorough filing of relevant paperwork. Tachomaster: Responsible for checking renewal dates on Driver Cards and DQC. Recording Missing Days Investigating Missing Mileage. Checking all Driver and Unit Downloads are up to date. Gathering information regarding Infringements and printing them. Keeping the Infringement spreadsheet up to date. Working Time Directive Drivers: Driver Licence checks including DQCPC Planning Driver's Holidays and weekend and bank holiday working via the driver rota and Resource Plan. Control of PPE stock and ordering of uniform. Incentive Bonus calculation. Parking set up (SNAP) etc. Resource Plan Management : Day to day management and overall responsibility for ensuring the resource plan is 100% accurate at all times. Inputting and updating the information in the resource plan around vehicle and driver availability and ensuring the planners are kept informed of any changes. Compliance Knowledge: Ensures that their knowledge of applicable law is kept up to date and accurate. Collaboration and Communication: Works closely, collaboratively and effectively with all internal stakeholders ensuring clarity and accuracy of all communications to obtain stakeholder buy in. Learning and Development: Pro-actively uses performance management software and drives own pro-active approach to learning, development and continuous improvement in role and supports the company by sharing knowledge and learnings. Culture: Promotes and behaves at all times in accordance with company values, team objectives and business objectives both internally and externally. Respect for others, positivity, integrity and accountability are key. Candidate Requirements: The ideal candidate would need to work alongside the managers as part of an efficient and committed team. A background in Transport/Compliance would be desirable. You would need to be thorough, accurate and confident in your approach with good attention to detail and build good working relationships with the drivers and the dealerships. Experience with transport compliance software and understanding of driver regulations. How to apply: Please click on the APPLY NOW button. Please send your CV to; Angel Bains - Recruitment Delivery Consultant We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission. Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.
Oct 01, 2025
Full time
Fleet Compliance Officer Vacancy Reference: 50429 AB This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. Do you have experience in Transport/Compliance? Have you got strong attention to detail? Are you located within a commutable distance to the Lincolnshire area? The Company: An Agricultural business. The Job Role: In this role as Fleet Compliance Officer, you will support the business in ensuring all aspects of compliance across transport operations, working closely with the operations manager to maintain legal and regulatory standards (including EU rules 3820/85 and the Working Time Directive 2005). You will ensure accurate and timely service arrangements are pre-arranged and met in conjunction with the appropriate service agents and external agreements The position also involves proactively building strong working relationships with service partners/agents, and ensuring smooth communication. You will be responsible for updating and communicating vehicle and driver availability to the planning team, using the resource plan and maintaining effective day-to-day communication channels. Location: Lincolnshire - Based on Site. Salary Package: 25,000 - 35,000 Basic Salary Depending on Skills and Experience + Pension + Holidays. Key Responsibilities: Fleet Compliance: Responsible for dealing with all tasks related to fleet compliance using R2C. Driver Daily Checks - VOR. Checks on manufacturers service to ensure legal compliance on inspection sheets. Daily nil defects and any advisories. Ensuring the maintenance plan is kept up to date and all Inspection and MOT dates are planned including regular laden brake tests. Responsible for arranging all general servicing for the fleet in conjunction with the relevant fleet planner, including regulatory brake tests. Taking control of our In-House Resource plan by inputting truck services, repairs etc. Accurate and thorough filing of relevant paperwork. Tachomaster: Responsible for checking renewal dates on Driver Cards and DQC. Recording Missing Days Investigating Missing Mileage. Checking all Driver and Unit Downloads are up to date. Gathering information regarding Infringements and printing them. Keeping the Infringement spreadsheet up to date. Working Time Directive Drivers: Driver Licence checks including DQCPC Planning Driver's Holidays and weekend and bank holiday working via the driver rota and Resource Plan. Control of PPE stock and ordering of uniform. Incentive Bonus calculation. Parking set up (SNAP) etc. Resource Plan Management : Day to day management and overall responsibility for ensuring the resource plan is 100% accurate at all times. Inputting and updating the information in the resource plan around vehicle and driver availability and ensuring the planners are kept informed of any changes. Compliance Knowledge: Ensures that their knowledge of applicable law is kept up to date and accurate. Collaboration and Communication: Works closely, collaboratively and effectively with all internal stakeholders ensuring clarity and accuracy of all communications to obtain stakeholder buy in. Learning and Development: Pro-actively uses performance management software and drives own pro-active approach to learning, development and continuous improvement in role and supports the company by sharing knowledge and learnings. Culture: Promotes and behaves at all times in accordance with company values, team objectives and business objectives both internally and externally. Respect for others, positivity, integrity and accountability are key. Candidate Requirements: The ideal candidate would need to work alongside the managers as part of an efficient and committed team. A background in Transport/Compliance would be desirable. You would need to be thorough, accurate and confident in your approach with good attention to detail and build good working relationships with the drivers and the dealerships. Experience with transport compliance software and understanding of driver regulations. How to apply: Please click on the APPLY NOW button. Please send your CV to; Angel Bains - Recruitment Delivery Consultant We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission. Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.
