Programme Manager IT & Electronic Security Overview: North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways About the Role: The Programme Manager will oversee the delivery of complex, multi-disciplinary programmes within the IT and electronic security domain. This role will ensure strategic alignment across projects involving security technologies, IT infrastructure, and integrated security systems. The postholder will provide strong leadership, structured governance, and deep programme management expertise while working closely with technical, operational, and executive stakeholders. Key Responsibilities Programme Leadership & Strategy: Develop and lead programmes focused on IT and electronic security solutions, including access control, CCTV, intrusion detection, networking, and integrated platforms. Define programme vision, objectives, architecture, and success criteria aligned with organisational goals and customer requirements. Translate high-level strategy into an actionable roadmap covering technology, processes, and operational readiness. Governance & Delivery Management: Establish and maintain programme governance frameworks, ensuring compliance with industry standards and security protocols. Oversee planning, scheduling, budgeting, and resource allocation across multiple, concurrent projects. Ensure delivery quality and performance by implementing robust controls, metrics, and reporting mechanisms. Drive standardisation and continuous improvement in programme and project delivery methodologies. Technical & Domain Engagement: Work with security, and IT teams to ensure technical requirements, architecture, and system integrations are clearly defined and aligned. Understand and anticipate emerging trends in electronic security, cybersecurity, and IT infrastructure. Ensure interoperability, resilience, and compliance with relevant security standards and regulations. Stakeholder & Customer Management: Engage senior stakeholders, clients, and partners to ensure alignment, manage expectations, and drive strategic outcomes. Communicate programme progress, risks, and decisions clearly at executive and operational levels. Manage commercial relationships, including vendors, integrators, and technical service providers. Risk, Issue, and Change Management: Identify, assess, and mitigate programme-level risks, especially those related to security, technology, compliance, and integration. Lead structured change management to ensure successful adoption of new technologies, systems, and operational models. Maintain secure, auditable documentation across the programme lifecycle. Benefits & Outcomes Management: Define measurable programme benefits across security performance, technology improvement, and operational efficiency. Ensure benefits realisation is tracked, reported, and embedded into business operations. Conduct programme reviews and drive improvements for future initiatives. Leadership & Team Management: Lead and mentor project managers, technical leads, and cross-functional teams across IT and security domains. Foster a high-performing culture based on collaboration, accountability, and continuous learning. Promote strong programme discipline, stakeholder engagement, and delivery excellence across the organisation. Skills & Qualifications Essential: Extensive experience delivering large-scale IT and/or electronic security programmes at a senior level. Strong understanding of electronic security technologies (CCTV, access control, alarms, VMS, analytics), IT networking, and systems integration. Proven ability to manage multi-million-pound budgets, complex risk profiles, and cross-functional teams. Expert knowledge of programme management frameworks (MSP, PMP, PRINCE2). Exceptional communication, leadership, and stakeholder management skills. Strong commercial, contractual, and supplier management experience. Desirable: Certifications in security or IT disciplines. Experience in high-security, critical infrastructure, defence, or enterprise-scale environments. Understanding of cybersecurity principles and compliance frameworks. Personal Attributes: Strategic thinker with a pragmatic, delivery-focused mindset. Strong technical aptitude with the ability to bridge business and security/IT domains. Capable of influencing at all organisational levels, including executive leadership.Highly organised, resilient, and proactive under pressure. Collaborative leader committed to excellence and innovation.
Dec 10, 2025
Full time
Programme Manager IT & Electronic Security Overview: North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways About the Role: The Programme Manager will oversee the delivery of complex, multi-disciplinary programmes within the IT and electronic security domain. This role will ensure strategic alignment across projects involving security technologies, IT infrastructure, and integrated security systems. The postholder will provide strong leadership, structured governance, and deep programme management expertise while working closely with technical, operational, and executive stakeholders. Key Responsibilities Programme Leadership & Strategy: Develop and lead programmes focused on IT and electronic security solutions, including access control, CCTV, intrusion detection, networking, and integrated platforms. Define programme vision, objectives, architecture, and success criteria aligned with organisational goals and customer requirements. Translate high-level strategy into an actionable roadmap covering technology, processes, and operational readiness. Governance & Delivery Management: Establish and maintain programme governance frameworks, ensuring compliance with industry standards and security protocols. Oversee planning, scheduling, budgeting, and resource allocation across multiple, concurrent projects. Ensure delivery quality and performance by implementing robust controls, metrics, and reporting mechanisms. Drive standardisation and continuous improvement in programme and project delivery methodologies. Technical & Domain Engagement: Work with security, and IT teams to ensure technical requirements, architecture, and system integrations are clearly defined and aligned. Understand and anticipate emerging trends in electronic security, cybersecurity, and IT infrastructure. Ensure interoperability, resilience, and compliance with relevant security standards and regulations. Stakeholder & Customer Management: Engage senior stakeholders, clients, and partners to ensure alignment, manage expectations, and drive strategic outcomes. Communicate programme progress, risks, and decisions clearly at executive and operational levels. Manage commercial relationships, including vendors, integrators, and technical service providers. Risk, Issue, and Change Management: Identify, assess, and mitigate programme-level risks, especially those related to security, technology, compliance, and integration. Lead structured change management to ensure successful adoption of new technologies, systems, and operational models. Maintain secure, auditable documentation across the programme lifecycle. Benefits & Outcomes Management: Define measurable programme benefits across security performance, technology improvement, and operational efficiency. Ensure benefits realisation is tracked, reported, and embedded into business operations. Conduct programme reviews and drive improvements for future initiatives. Leadership & Team Management: Lead and mentor project managers, technical leads, and cross-functional teams across IT and security domains. Foster a high-performing culture based on collaboration, accountability, and continuous learning. Promote strong programme discipline, stakeholder engagement, and delivery excellence across the organisation. Skills & Qualifications Essential: Extensive experience delivering large-scale IT and/or electronic security programmes at a senior level. Strong understanding of electronic security technologies (CCTV, access control, alarms, VMS, analytics), IT networking, and systems integration. Proven ability to manage multi-million-pound budgets, complex risk profiles, and cross-functional teams. Expert knowledge of programme management frameworks (MSP, PMP, PRINCE2). Exceptional communication, leadership, and stakeholder management skills. Strong commercial, contractual, and supplier management experience. Desirable: Certifications in security or IT disciplines. Experience in high-security, critical infrastructure, defence, or enterprise-scale environments. Understanding of cybersecurity principles and compliance frameworks. Personal Attributes: Strategic thinker with a pragmatic, delivery-focused mindset. Strong technical aptitude with the ability to bridge business and security/IT domains. Capable of influencing at all organisational levels, including executive leadership.Highly organised, resilient, and proactive under pressure. Collaborative leader committed to excellence and innovation.
Administrator - Term Time Only Location: Tunbridge Wells Contract: Permanent, Full-Time, Term Time Only Hours: 37 hours per week 39 weeks per year term time + 5 INSET days, plus 2 additional weeks during the summer holidays Start date: January 2026 Salary: 23,000per annum for working term time only ( 26,393 per annum full time equivalent). Love being busy? Want to make a difference to students? Enjoy supporting different functions and the variety that brings? If so please read on for more information on this wonderful opportunity. Join this vibrant school office team and play a vital role in the smooth running of a busy, high-achieving school. They are looking for an organised, proactive, and professional Administrator to provide exceptional support across the whole school. This is a varied and rewarding role where no two days are the same, and your contribution will make a real difference to staff, students, and parents. The organisation is currently undergoing a period of transformational change, benefiting from a multi-million-pound investment in Tunbridge Wells and a brand-new building at its other Kent based campus. By the end of 2025, it will be one of the largest schools in the country. This role offers the opportunity to work with highly able people in a supportive, well-equipped, and forward-thinking environment. Staff benefit from a friendly and inclusive workplace and the chance to be part of a fantastic multidisciplinary team that works collaboratively to deliver personalised, bespoke education and care. Employees enjoy a positive working environment with strong support for professional development and access to specialist teaching rooms. The organisation strives for high standards and academic excellence, helping every student reach their full potential through the development of skills, concepts, and knowledge within a caring community. Relationships between staff and students are built on trust, mutual respect, and a shared determination to succeed. What this role will allow you to do Provide high-quality administrative support to ensure the efficient day-to-day operation of the school. Maintain and manage student records using Bromcom and MStore, ensuring accuracy and compliance with GDPR. Lead key processes such as annual data collection, admissions, and leavers across all year groups. Handle school-home communications, enquiries, and correspondence with professionalism and care. Support bulk student intakes for Year 7 and Sixth Form, liaising with parents and staff to ensure smooth transitions. Assist with reception cover, attendance monitoring, and other ad hoc responsibilities as needed. Contribute to safeguarding and promoting the welfare of students. What they're looking for Strong administrative skills with excellent attention to detail. Ability to manage multiple priorities in a fast-paced environment. Confident communicator with a professional and approachable manner. IT proficiency, including experience with data management systems (Bromcom experience desirable but not essential). A team player who can also work independently and take initiative. Commitment to confidentiality and safeguarding. Happy to work term time only. Benefits include Teacher/support staff pension contribution Free flu vaccinations Employee Assistant Programme via Health Assure Free eye tests Use of the school's Sports Centre Access to free will-writing service Car parking on site Training and development opportunities Access to Kent Rewards (including Cycle2work, Adult Education discount, discounted high street cards and vouchers at over 1,200 national and local retailers) The school provides employees with access to a number of services to support Employee wellbeing: Employee Assistance Programme, Occupational Health, Counselling Support, Mental Health First Aiders, Mediation and Coaching and Mentoring This vacancy is being managed by Rhiannon Winn - Tunbridge Wells. Please apply online for immediate consideration. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Dec 10, 2025
Full time
Administrator - Term Time Only Location: Tunbridge Wells Contract: Permanent, Full-Time, Term Time Only Hours: 37 hours per week 39 weeks per year term time + 5 INSET days, plus 2 additional weeks during the summer holidays Start date: January 2026 Salary: 23,000per annum for working term time only ( 26,393 per annum full time equivalent). Love being busy? Want to make a difference to students? Enjoy supporting different functions and the variety that brings? If so please read on for more information on this wonderful opportunity. Join this vibrant school office team and play a vital role in the smooth running of a busy, high-achieving school. They are looking for an organised, proactive, and professional Administrator to provide exceptional support across the whole school. This is a varied and rewarding role where no two days are the same, and your contribution will make a real difference to staff, students, and parents. The organisation is currently undergoing a period of transformational change, benefiting from a multi-million-pound investment in Tunbridge Wells and a brand-new building at its other Kent based campus. By the end of 2025, it will be one of the largest schools in the country. This role offers the opportunity to work with highly able people in a supportive, well-equipped, and forward-thinking environment. Staff benefit from a friendly and inclusive workplace and the chance to be part of a fantastic multidisciplinary team that works collaboratively to deliver personalised, bespoke education and care. Employees enjoy a positive working environment with strong support for professional development and access to specialist teaching rooms. The organisation strives for high standards and academic excellence, helping every student reach their full potential through the development of skills, concepts, and knowledge within a caring community. Relationships between staff and students are built on trust, mutual respect, and a shared determination to succeed. What this role will allow you to do Provide high-quality administrative support to ensure the efficient day-to-day operation of the school. Maintain and manage student records using Bromcom and MStore, ensuring accuracy and compliance with GDPR. Lead key processes such as annual data collection, admissions, and leavers across all year groups. Handle school-home communications, enquiries, and correspondence with professionalism and care. Support bulk student intakes for Year 7 and Sixth Form, liaising with parents and staff to ensure smooth transitions. Assist with reception cover, attendance monitoring, and other ad hoc responsibilities as needed. Contribute to safeguarding and promoting the welfare of students. What they're looking for Strong administrative skills with excellent attention to detail. Ability to manage multiple priorities in a fast-paced environment. Confident communicator with a professional and approachable manner. IT proficiency, including experience with data management systems (Bromcom experience desirable but not essential). A team player who can also work independently and take initiative. Commitment to confidentiality and safeguarding. Happy to work term time only. Benefits include Teacher/support staff pension contribution Free flu vaccinations Employee Assistant Programme via Health Assure Free eye tests Use of the school's Sports Centre Access to free will-writing service Car parking on site Training and development opportunities Access to Kent Rewards (including Cycle2work, Adult Education discount, discounted high street cards and vouchers at over 1,200 national and local retailers) The school provides employees with access to a number of services to support Employee wellbeing: Employee Assistance Programme, Occupational Health, Counselling Support, Mental Health First Aiders, Mediation and Coaching and Mentoring This vacancy is being managed by Rhiannon Winn - Tunbridge Wells. Please apply online for immediate consideration. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you looking for an employer who can offer you opportunities for growth and development in yourpsychological therapy career- All whilst working within a friendly multidisciplinary team?in a rewardingeducationsetting? Do you want to have opportunities toparticipate inresearchprojects, special interest groups andform part of a widerpsychological therapy networkthat meets regularly for training & development? Do you want to have flexibility and be able to work creatively to deliver specialist psychological assessment and intervention fostering independence within an education setting? How about working for an employer who has been awarded a Great Place to Work for the 5th year running? Job Title:?Adults Clinical Psychologist Location:?Care First Pheasey, Walsall area, Birmingham - The Clinical Team will support the provision of services across a number of sites within Walsall, Kings Norton and Walsall. Salary: Up to£60,000 pro-rata DOE Hours: Part Time - 2 days per week Contract: Permanent(Term timeonly,orflexibility aroundfull-time contractcan be discussed based on your personalcircumstances) Essential: Full valid UK driving licence and access to own vehicle In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out. Youruniqueskills andexpertise are critical to building better outcomes for our pupils.?This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams.Creating anenvironment where our pupils can truly flourish and grow in independence is key. We understand the value of helping our employeesdevelopin their careers. Forclinicians toachieve their Continued Professional Development(CPD)goalswe offer a £2000 training allowance,so that you cancomplete role specific training tailored to your individual requirements once your probation has been completed. About the Group: Outcomes First Group is the leading provider of world-class education.Our schools are a vital part of local communities in England,Scotland and Wales, with a renowned reputation for quality and positive outcomes for thechildren and young people / adultswe educate for.?OurAcornschoolsare there tomeet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for lifes important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools,enables outstanding futures through high-quality independent and international schools. Our Vision Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world. Our Mission We commit to unlocking our pupils potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. Our?Promise WE LISTEN.?We never assume. WE WORK TOGETHER.?To make the remarkable happen. WE ARE ACCOUNTABLE.?To each other and for one another. Our Promisedescribes the sort of people we are and our commitment to how we treat each other, worktogetherand behave. Itrepresentswhatstruly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day.It's the golden thread that runs through every leader, team and individual. ?The role: Were looking for an experienced Clinical Psychologist to join our team who will contribute to bespoke assessment and intervention plans for the adults we support. This is a wide and varied role ideal for those looking for a new challenge where you can truly have an impact on shaping services and driving change. Care First aim to improve the quality of life for adults with learning difficulties/disabilities, autism and mental health difficulties. Our service offers support through both practical and vocational training. The post is located within Care First Pheasey, Walsall area. You will be joining a new clinical team to facilitate MDT working, consisting of Speech and Language Therapy and Occupational Therapy. The clinical team is embedded into the structure of the provision which enables positive and effective multi-disciplinary working across the education services, in order to maximise clinical outcomes for the adults. Outcomes First Group support the clinical CPD in the North Region which facilitates supervision and training opportunities in order to deliver interventions that are strong in research evidence base. You will be working within the overall framework of the service policies and procedures and within existing MDT and Clinical Governance structures to support the services in future development and ensuring quality assurance. Our clinical teams help to develop empowering environments where our adults can flourish. Always putting them at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the adults we support are heard, respected and involved in decisions that affect them wherever possible. When it comes to looking after the adults in our care, we strive for excellence. With this in mind, we are looking for a Clinical Psychologist who shares our vision; to build incredible futures. Our Clinical Teams helpmaintain a person-centred, empowering approach always putting thepupils we support at the forefront of everything they do. All our settingsmaintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them.?We strive for excellence, which is why we are one of the leading service providers in the UK. With this in mind, we are looking for aClinicalPsychologist who shares our vision to use innovative approaches to enhance the quality of lifeand outcomes of the pupils we support. For further informationregarding this vacancy please refer to the Job Description and Person Specification attached.? Essential Criteria: Registered with the HCPC Doctoral level degree inClinical/Counselling/Forensic/EducationalPsychology (or equivalent if qualified prior to introduction of relevant Doctorate) Relevantprevious experience, working in related settings or with related client group Experience of effective multi-disciplinary working (working with both clinical and non-clinical,internal and externalagencies) Experience of effectively communicating with/working with families/relatives and carers Experience of effectively working at different systems within an organisation e.g. service development,group and individual levels. Experience of working via a model of: assess, plan, do and review Experience of effectively using consultation asamethod of service delivery. Adequate competence in all core areas ofpsychologicalpractice, meets HCPC practice standards. Knowledge of client group and their needs. Knowledge of trauma informed practice andneuro-diversity. Ability to develop formulations and use these to inform clinical intervention plans and recommendations for others. Ability to develop and deliver training to different cohorts ofpeople Ability to write coherent andaccurate clinical records, including observation records, consultation records,reports and interventionplans Excellent communication with people on complex matters and ideas and in complex situations. Effective IT skills, or aptitude to learn effective IT skills, to use core computer programmes and platforms. Ability to work effectively with a range of professionals, problem solving with others to achieve excellent service development outcomes. Ongoing evidence ofCPD. Ability to use evaluation tools todemonstrate and improve service effectiveness and outcomes. Ability to make independent clinical decisions whennecessary. Excellent time management and organisational skills. Ability to prioritise multiple work demands and meet work deadlines. Undertake relevant Group induction training on commencement in post. Commitment to the values of the organisation. Flexible approach to working environments. Ability and willingness to travel on company business. Full driving licence and access to a car. Desirable Experience of working with specific client group (e.g. neuro-diverse and/or social,emotional and mental health) and setting type (e.g. schools and/or residential care). Experience of providing supervision to others. Working knowledge of current philosophies and principles underpinning services for those within the specific client group. Knowledge of legislation and its implications for both clinical practice and professional management in relation to the client group. Post qualification training in topics related to role,service and/or clientgroup Training in evidence-based interventions/approaches Why work for us? Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options: ?Benefits . click apply for full job details
Dec 10, 2025
Full time
Are you looking for an employer who can offer you opportunities for growth and development in yourpsychological therapy career- All whilst working within a friendly multidisciplinary team?in a rewardingeducationsetting? Do you want to have opportunities toparticipate inresearchprojects, special interest groups andform part of a widerpsychological therapy networkthat meets regularly for training & development? Do you want to have flexibility and be able to work creatively to deliver specialist psychological assessment and intervention fostering independence within an education setting? How about working for an employer who has been awarded a Great Place to Work for the 5th year running? Job Title:?Adults Clinical Psychologist Location:?Care First Pheasey, Walsall area, Birmingham - The Clinical Team will support the provision of services across a number of sites within Walsall, Kings Norton and Walsall. Salary: Up to£60,000 pro-rata DOE Hours: Part Time - 2 days per week Contract: Permanent(Term timeonly,orflexibility aroundfull-time contractcan be discussed based on your personalcircumstances) Essential: Full valid UK driving licence and access to own vehicle In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out. Youruniqueskills andexpertise are critical to building better outcomes for our pupils.?This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams.Creating anenvironment where our pupils can truly flourish and grow in independence is key. We understand the value of helping our employeesdevelopin their careers. Forclinicians toachieve their Continued Professional Development(CPD)goalswe offer a £2000 training allowance,so that you cancomplete role specific training tailored to your individual requirements once your probation has been completed. About the Group: Outcomes First Group is the leading provider of world-class education.Our schools are a vital part of local communities in England,Scotland and Wales, with a renowned reputation for quality and positive outcomes for thechildren and young people / adultswe educate for.?OurAcornschoolsare there tomeet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for lifes important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools,enables outstanding futures through high-quality independent and international schools. Our Vision Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world. Our Mission We commit to unlocking our pupils potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. Our?Promise WE LISTEN.?We never assume. WE WORK TOGETHER.?To make the remarkable happen. WE ARE ACCOUNTABLE.?To each other and for one another. Our Promisedescribes the sort of people we are and our commitment to how we treat each other, worktogetherand behave. Itrepresentswhatstruly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day.It's the golden thread that runs through every leader, team and individual. ?The role: Were looking for an experienced Clinical Psychologist to join our team who will contribute to bespoke assessment and intervention plans for the adults we support. This is a wide and varied role ideal for those looking for a new challenge where you can truly have an impact on shaping services and driving change. Care First aim to improve the quality of life for adults with learning difficulties/disabilities, autism and mental health difficulties. Our service offers support through both practical and vocational training. The post is located within Care First Pheasey, Walsall area. You will be joining a new clinical team to facilitate MDT working, consisting of Speech and Language Therapy and Occupational Therapy. The clinical team is embedded into the structure of the provision which enables positive and effective multi-disciplinary working across the education services, in order to maximise clinical outcomes for the adults. Outcomes First Group support the clinical CPD in the North Region which facilitates supervision and training opportunities in order to deliver interventions that are strong in research evidence base. You will be working within the overall framework of the service policies and procedures and within existing MDT and Clinical Governance structures to support the services in future development and ensuring quality assurance. Our clinical teams help to develop empowering environments where our adults can flourish. Always putting them at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the adults we support are heard, respected and involved in decisions that affect them wherever possible. When it comes to looking after the adults in our care, we strive for excellence. With this in mind, we are looking for a Clinical Psychologist who shares our vision; to build incredible futures. Our Clinical Teams helpmaintain a person-centred, empowering approach always putting thepupils we support at the forefront of everything they do. All our settingsmaintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them.?We strive for excellence, which is why we are one of the leading service providers in the UK. With this in mind, we are looking for aClinicalPsychologist who shares our vision to use innovative approaches to enhance the quality of lifeand outcomes of the pupils we support. For further informationregarding this vacancy please refer to the Job Description and Person Specification attached.? Essential Criteria: Registered with the HCPC Doctoral level degree inClinical/Counselling/Forensic/EducationalPsychology (or equivalent if qualified prior to introduction of relevant Doctorate) Relevantprevious experience, working in related settings or with related client group Experience of effective multi-disciplinary working (working with both clinical and non-clinical,internal and externalagencies) Experience of effectively communicating with/working with families/relatives and carers Experience of effectively working at different systems within an organisation e.g. service development,group and individual levels. Experience of working via a model of: assess, plan, do and review Experience of effectively using consultation asamethod of service delivery. Adequate competence in all core areas ofpsychologicalpractice, meets HCPC practice standards. Knowledge of client group and their needs. Knowledge of trauma informed practice andneuro-diversity. Ability to develop formulations and use these to inform clinical intervention plans and recommendations for others. Ability to develop and deliver training to different cohorts ofpeople Ability to write coherent andaccurate clinical records, including observation records, consultation records,reports and interventionplans Excellent communication with people on complex matters and ideas and in complex situations. Effective IT skills, or aptitude to learn effective IT skills, to use core computer programmes and platforms. Ability to work effectively with a range of professionals, problem solving with others to achieve excellent service development outcomes. Ongoing evidence ofCPD. Ability to use evaluation tools todemonstrate and improve service effectiveness and outcomes. Ability to make independent clinical decisions whennecessary. Excellent time management and organisational skills. Ability to prioritise multiple work demands and meet work deadlines. Undertake relevant Group induction training on commencement in post. Commitment to the values of the organisation. Flexible approach to working environments. Ability and willingness to travel on company business. Full driving licence and access to a car. Desirable Experience of working with specific client group (e.g. neuro-diverse and/or social,emotional and mental health) and setting type (e.g. schools and/or residential care). Experience of providing supervision to others. Working knowledge of current philosophies and principles underpinning services for those within the specific client group. Knowledge of legislation and its implications for both clinical practice and professional management in relation to the client group. Post qualification training in topics related to role,service and/or clientgroup Training in evidence-based interventions/approaches Why work for us? Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options: ?Benefits . click apply for full job details
Are you looking for an employer who can offer you opportunities for growth and development in your psychological therapy career- All whilst working within a friendly multidisciplinary team in a rewarding education setting? Do you want to have opportunities to participate in research projects, special interest groups and form part of a wider psychological therapy network that meets regularly for training & development? Do you want to have flexibility and be able to work creatively to deliver specialist psychological assessment and intervention fostering independence within an education setting? How about working for an employer who has been awarded a 'Great Place to Work' for the 5th year running? Does working 4 days a week with FULL pay sound like a dream?! It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Practitioner Psychologist Location: Meadowcroft School - Wakefield, WF1 4AD Salary: Up to £65k (FTE, DOE) plus £3000 Welcome Bonus (Welcome Bonus is payable as one payment of £1,500 after completion of one month and one further payment of £1,500 upon completion of your final probation period. T&C's Apply) Hours: 37.5 hours per week, Monday to Friday, hours to overlap with core school hours (Part time hours may be considered) Contract: Permanent (Term time only, or flexibility around full-time contract can be discussed based on your personal circumstances) In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out. Your unique skills and expertise are critical to building better outcomes for our pupils. This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams. Creating an environment where our pupils can truly flourish and grow in independence is key. We understand the value of helping our employees develop in their careers. For clinicians to achieve their Continued Professional Development (CPD) goals we offer a £2000 training allowance, so that you can complete role specific training tailored to your individual requirements once your probation has been completed. About the Group: Outcomes First Group is the leading provider of world-class education. Our schools are a vital part of local communities in England, Scotland and Wales, with a renowned reputation for quality and positive outcomes for the children and young people we educate for. Our Acorn schools are there to meet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life's important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools, enables outstanding futures through high-quality independent and international schools. Our Vision Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world. Our Mission We commit to unlocking our pupils' potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. Our Promise WE LISTEN. We never assume. WE WORK TOGETHER. To make the remarkable happen. WE ARE ACCOUNTABLE. To each other and for one another. Our Promisedescribes the sort of people we are and our commitment to how we treat each other, work together and behave. It represents what's truly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day. It's the golden thread that runs through every leader, team and individual. The role: We are looking for a Practitioner Psychologist to join our in-house clinical team at Meadowcroft school. Working collaboratively with the education team, you will deliver psychological assessment and intervention to pupils who may have experienced developmental trauma, be neurodivergent or have SEMH needs. You will work within the standards provided in the OFG Psychological Practice Ways of Working. This will guide your practice within an education setting and clarify your roles and responsibilities, while taking into account the requirements of your governing and professional bodies. You will be given responsibility for holding a psychological caseload, with the full support of your designated clinical supervisor and site lead, also contributing to school development, staff training and consultation as required. This post would suit a resilient, creative and enthusiastic individual. Our Clinical Teams help maintain a person-centred, empowering approach always putting the pupils we support at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them. We strive for excellence, which is why we are one of the leading service providers in the UK. With this in mind, we are looking for a Practitioner Psychologist who shares our vision to use innovative approaches to enhance the quality of life and outcomes of the pupils we support. Location: Meadowcroft School - Wakefield, WF1 4AD - Meadowcroft School forms part of our Acorn Education brand, and is an independent specialist day school, supporting children and young people aged 5 - 19. Meadowcroft School School Finder - Acorn For further information regarding this vacancy please refer to the Job Description and Person Specification attached. Essential Criteria: Registered with the HCPC Doctoral level degree in Clinical/Counselling/Forensic/Educational Psychology (or equivalent if qualified prior to introduction of relevant Doctorate) Relevant previous experience, working in related settings or with related client group Experience of effective multi-disciplinary working (working with both clinical and non-clinical, internal and external agencies) Experience of effectively communicating with/working with families/relatives and carers Experience of effectively working at different systems within an organisation e.g. service development, group and individual levels. Experience of working via a model of: 'assess, plan, do and review Experience of effectively using consultation as a method of service delivery. Adequate competence in all core areas of psychological practice, meets HCPC practice standards. Knowledge of client group and their needs. Knowledge of trauma informed practice and neuro-diversity. Ability to develop formulations and use these to inform clinical intervention plans and recommendations for others. Ability to develop and deliver training to different cohorts of people Ability to write coherent and accurate clinical records, including observation records, consultation records, reports and intervention plans Excellent communication with people on complex matters and ideas and in complex situations. Effective IT skills, or aptitude to learn effective IT skills, to use core computer programmes and platforms. Ability to work effectively with a range of professionals, problem solving with others to achieve excellent service development outcomes. Ongoing evidence of CPD. Ability to use evaluation tools to demonstrate and improve service effectiveness and outcomes. Ability to make independent clinical decisions when necessary. Excellent time management and organisational skills. Ability to prioritise multiple work demands and meet work deadlines. Undertake relevant Group induction training on commencement in post. Commitment to the values of the organisation. Flexible approach to working environments. Ability and willingness to travel on company business. Full driving licence and access to a car. Desirable Experience of working with specific client group (e.g. neuro-diverse and/or social, emotional and mental health) and setting type (e.g. schools and/or residential care). Experience of providing supervision to others. Working knowledge of current philosophies and principles underpinning services for those within the specific client group. Knowledge of legislation and its implications for both clinical practice and professional management in relation to the client group. Post qualification training in topics related to role, service and/or client group Training in evidence-based interventions/approaches Why work for us? Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options: Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward and flexible benefits package including: £2,000 training allowance Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services . click apply for full job details
Dec 09, 2025
Full time
Are you looking for an employer who can offer you opportunities for growth and development in your psychological therapy career- All whilst working within a friendly multidisciplinary team in a rewarding education setting? Do you want to have opportunities to participate in research projects, special interest groups and form part of a wider psychological therapy network that meets regularly for training & development? Do you want to have flexibility and be able to work creatively to deliver specialist psychological assessment and intervention fostering independence within an education setting? How about working for an employer who has been awarded a 'Great Place to Work' for the 5th year running? Does working 4 days a week with FULL pay sound like a dream?! It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Practitioner Psychologist Location: Meadowcroft School - Wakefield, WF1 4AD Salary: Up to £65k (FTE, DOE) plus £3000 Welcome Bonus (Welcome Bonus is payable as one payment of £1,500 after completion of one month and one further payment of £1,500 upon completion of your final probation period. T&C's Apply) Hours: 37.5 hours per week, Monday to Friday, hours to overlap with core school hours (Part time hours may be considered) Contract: Permanent (Term time only, or flexibility around full-time contract can be discussed based on your personal circumstances) In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out. Your unique skills and expertise are critical to building better outcomes for our pupils. This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams. Creating an environment where our pupils can truly flourish and grow in independence is key. We understand the value of helping our employees develop in their careers. For clinicians to achieve their Continued Professional Development (CPD) goals we offer a £2000 training allowance, so that you can complete role specific training tailored to your individual requirements once your probation has been completed. About the Group: Outcomes First Group is the leading provider of world-class education. Our schools are a vital part of local communities in England, Scotland and Wales, with a renowned reputation for quality and positive outcomes for the children and young people we educate for. Our Acorn schools are there to meet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life's important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools, enables outstanding futures through high-quality independent and international schools. Our Vision Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world. Our Mission We commit to unlocking our pupils' potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. Our Promise WE LISTEN. We never assume. WE WORK TOGETHER. To make the remarkable happen. WE ARE ACCOUNTABLE. To each other and for one another. Our Promisedescribes the sort of people we are and our commitment to how we treat each other, work together and behave. It represents what's truly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day. It's the golden thread that runs through every leader, team and individual. The role: We are looking for a Practitioner Psychologist to join our in-house clinical team at Meadowcroft school. Working collaboratively with the education team, you will deliver psychological assessment and intervention to pupils who may have experienced developmental trauma, be neurodivergent or have SEMH needs. You will work within the standards provided in the OFG Psychological Practice Ways of Working. This will guide your practice within an education setting and clarify your roles and responsibilities, while taking into account the requirements of your governing and professional bodies. You will be given responsibility for holding a psychological caseload, with the full support of your designated clinical supervisor and site lead, also contributing to school development, staff training and consultation as required. This post would suit a resilient, creative and enthusiastic individual. Our Clinical Teams help maintain a person-centred, empowering approach always putting the pupils we support at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them. We strive for excellence, which is why we are one of the leading service providers in the UK. With this in mind, we are looking for a Practitioner Psychologist who shares our vision to use innovative approaches to enhance the quality of life and outcomes of the pupils we support. Location: Meadowcroft School - Wakefield, WF1 4AD - Meadowcroft School forms part of our Acorn Education brand, and is an independent specialist day school, supporting children and young people aged 5 - 19. Meadowcroft School School Finder - Acorn For further information regarding this vacancy please refer to the Job Description and Person Specification attached. Essential Criteria: Registered with the HCPC Doctoral level degree in Clinical/Counselling/Forensic/Educational Psychology (or equivalent if qualified prior to introduction of relevant Doctorate) Relevant previous experience, working in related settings or with related client group Experience of effective multi-disciplinary working (working with both clinical and non-clinical, internal and external agencies) Experience of effectively communicating with/working with families/relatives and carers Experience of effectively working at different systems within an organisation e.g. service development, group and individual levels. Experience of working via a model of: 'assess, plan, do and review Experience of effectively using consultation as a method of service delivery. Adequate competence in all core areas of psychological practice, meets HCPC practice standards. Knowledge of client group and their needs. Knowledge of trauma informed practice and neuro-diversity. Ability to develop formulations and use these to inform clinical intervention plans and recommendations for others. Ability to develop and deliver training to different cohorts of people Ability to write coherent and accurate clinical records, including observation records, consultation records, reports and intervention plans Excellent communication with people on complex matters and ideas and in complex situations. Effective IT skills, or aptitude to learn effective IT skills, to use core computer programmes and platforms. Ability to work effectively with a range of professionals, problem solving with others to achieve excellent service development outcomes. Ongoing evidence of CPD. Ability to use evaluation tools to demonstrate and improve service effectiveness and outcomes. Ability to make independent clinical decisions when necessary. Excellent time management and organisational skills. Ability to prioritise multiple work demands and meet work deadlines. Undertake relevant Group induction training on commencement in post. Commitment to the values of the organisation. Flexible approach to working environments. Ability and willingness to travel on company business. Full driving licence and access to a car. Desirable Experience of working with specific client group (e.g. neuro-diverse and/or social, emotional and mental health) and setting type (e.g. schools and/or residential care). Experience of providing supervision to others. Working knowledge of current philosophies and principles underpinning services for those within the specific client group. Knowledge of legislation and its implications for both clinical practice and professional management in relation to the client group. Post qualification training in topics related to role, service and/or client group Training in evidence-based interventions/approaches Why work for us? Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options: Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward and flexible benefits package including: £2,000 training allowance Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services . click apply for full job details
We are looking for a proactive and detail-focused Programme Centre of Excellence Specialist to join our Programme Assurance & Appraisal (PA&A) team. This role is ideal for someone who enjoys bringing structure to complexity, thrives in a busy environment, and is confident engaging with stakeholders at every level. Youll champion our Programme Assurance and Appraisal standards, supporting both inter click apply for full job details
Dec 09, 2025
Full time
We are looking for a proactive and detail-focused Programme Centre of Excellence Specialist to join our Programme Assurance & Appraisal (PA&A) team. This role is ideal for someone who enjoys bringing structure to complexity, thrives in a busy environment, and is confident engaging with stakeholders at every level. Youll champion our Programme Assurance and Appraisal standards, supporting both inter click apply for full job details
IT Operations Domain Expert Permanent | UK Wide | Hybrid Salary discussed at application Methods is expanding its senior capability and is seeking a Domain Expert to lead our IT Operations & Service Excellence offering. This is a strategic, high-impact role that blends expert delivery, pre-sales leadership, service design, and thought leadership. You will define how Methods supports clients across IT operations, automation, service management, and digital service excellence, while shaping future strategy and building capability across the organisation. The Role: As a Domain Expert, you will act as Methods' senior authority for IT Operations & Service Excellence. You will: Lead discovery work, service maturity reviews, and operational assessments Develop strategies, operating models, and transformation roadmaps Provide expert consultancy and delivery assurance on major programmes Support pre-sales activity through workshops, scoping, and bid content Shape compelling proposals, presentations, and capability statements Evolve Methods' service offerings, ensuring alignment with market trends Build reusable assets including templates, case studies, and playbooks Mentor Specialists, support recruitment, and deliver training Represent Methods through events, thought leadership, and insight content Key Experience Needed We're looking for a senior practitioner with proven experience across: IT Service Management implementation and optimisation Incident, Problem & Change Management Monitoring, observability, alerting, and event management Automation and orchestration within IT operations DevOps enablement and continuous delivery practices IT governance, risk, and compliance Capacity, performance, and availability management Service Desk and user support operations Defining KPIs, reporting, and continuous improvement programmes Operational security processes and controls What You Bring Ability to operate confidently with senior stakeholders Strong consultancy skills with clear, outcome-focused communication Experience shaping bids, writing technical narratives, and supporting sales A passion for building capability and mentoring technical communities Market awareness across emerging IT operations trends (AIOps, FinOps, automation, platform engineering, SRE) Why Methods? You'll join a growing Competency Centre with the opportunity to shape one of our core strategic offerings. You will influence how we deliver value, how we present ourselves to the market, and how we develop our next generation of specialists.
Dec 09, 2025
Full time
IT Operations Domain Expert Permanent | UK Wide | Hybrid Salary discussed at application Methods is expanding its senior capability and is seeking a Domain Expert to lead our IT Operations & Service Excellence offering. This is a strategic, high-impact role that blends expert delivery, pre-sales leadership, service design, and thought leadership. You will define how Methods supports clients across IT operations, automation, service management, and digital service excellence, while shaping future strategy and building capability across the organisation. The Role: As a Domain Expert, you will act as Methods' senior authority for IT Operations & Service Excellence. You will: Lead discovery work, service maturity reviews, and operational assessments Develop strategies, operating models, and transformation roadmaps Provide expert consultancy and delivery assurance on major programmes Support pre-sales activity through workshops, scoping, and bid content Shape compelling proposals, presentations, and capability statements Evolve Methods' service offerings, ensuring alignment with market trends Build reusable assets including templates, case studies, and playbooks Mentor Specialists, support recruitment, and deliver training Represent Methods through events, thought leadership, and insight content Key Experience Needed We're looking for a senior practitioner with proven experience across: IT Service Management implementation and optimisation Incident, Problem & Change Management Monitoring, observability, alerting, and event management Automation and orchestration within IT operations DevOps enablement and continuous delivery practices IT governance, risk, and compliance Capacity, performance, and availability management Service Desk and user support operations Defining KPIs, reporting, and continuous improvement programmes Operational security processes and controls What You Bring Ability to operate confidently with senior stakeholders Strong consultancy skills with clear, outcome-focused communication Experience shaping bids, writing technical narratives, and supporting sales A passion for building capability and mentoring technical communities Market awareness across emerging IT operations trends (AIOps, FinOps, automation, platform engineering, SRE) Why Methods? You'll join a growing Competency Centre with the opportunity to shape one of our core strategic offerings. You will influence how we deliver value, how we present ourselves to the market, and how we develop our next generation of specialists.
Location: Birmingham (Hybrid - 2 days on-site per week) Contract: 6 months About the RoleWe are seeking a Programme Centre of Excellence Specialist to play a proactive role in promoting Programme Assurance and Appraisal (PA&A) standards, processes, and timelines to internal and external stakeholders. This position is key to ensuring smooth operations within the Centre of Excellence, supporting click apply for full job details
Dec 09, 2025
Seasonal
Location: Birmingham (Hybrid - 2 days on-site per week) Contract: 6 months About the RoleWe are seeking a Programme Centre of Excellence Specialist to play a proactive role in promoting Programme Assurance and Appraisal (PA&A) standards, processes, and timelines to internal and external stakeholders. This position is key to ensuring smooth operations within the Centre of Excellence, supporting click apply for full job details
How about working for an employer who has been awarded a 'Great Place to Work' for the 5th year running? Job Title: Psychotherapist Location: Longdon Park School - Derbyshire DE65 6GU Salary: Up to £52,000 FTE DOE Hours: 15 hours per week, 2 days a week, days to be confirmed Contract: Permanent - Term Time only Essential: Full valid UK driving licence and access to own vehicle About the role We are looking for an experienced Psychotherapist to join our developing Clinical Team based at Longdon Park School. In this exciting role, you will work collaboratively to deliver bespoke assessment, and intervention plans for pupils with complex communication needs, autism and associated learning and emotional needs. You will implement a holistic, therapeutic approach to helping our pupils in their daily lives, ensuring they are safe, comfortable and healthy. Undertaking all aspects of Psychotherapy clinical duties, you will adhere to professional and regulatory guidelines, carrying out specialist individual assessments and interventions, and preparing relevant documentation, including writing reports. A significant element of this role will be working alongside the onsite clinical team to continue to develop the clinical service provision, including providing support and training to staff and parents. Our well-established multidisciplinary Clinical Team maintain a nurturing environment where our pupils can flourish, always putting them at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and our pupils are heard, respected and involved in decisions that affect them wherever possible. When it comes to looking after our pupils we strive for excellence, which is why we are the leading service provider in the UK. With this in mind, we are looking for a Psychotherapist who shares our vision; to build incredible futures by empowering vulnerable people in the UK to be happy and to make their way in the world. Location: Longdon Park School - Derbyshire DE65 6GU Longdon Park School About the Group Outcomes First Group is the largest independent provider of special needs education. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Our divisional brands include Acorn Education and Options Autism. For more information on the group please visit: Essential Criteria: Degree qualification in specific discipline. Level 7. Registered member of one or more of the following bodies: HCPC, BACP, BABCP, PTUK, NCPC, UKCP Integrative therapist, CBT informed Not newly qualified, more than 2 years' experience Specialist education setting experience/working therapeutically within a school/child and adolescent - preferred. Clear and concise report writing relating to clinical and research activities Experience of working with people with neurodivergence and/or complex needs (e.g., complex trauma, neurodevelopmental differences, mental health needs) Ability to work independently as agreed under supervision Experience of multi-professional work teams or services within designated speciality Evidence of continuing professional development relevant to the setting Full valid UK driving licence and access to own vehicle What's in it for you? You will be working with an ambitious and driven service that's really going places, supported by an exceptional team of likeminded individuals who are keen to learn from you. You will have the resources and time to implement your strategic vision for therapies as this role will be key to the development of the service. This is an opportunity to enrich the lives of people and make a positive difference, in a role where you have autonomy. We offer a friendly and inclusive working environment where our people are heard, respected and hugely valued. We want our employees to come to work with energy, determination and most importantly we want them to be happy in their work. We are well aware that it is our highly skilled teams that make Outcomes First Group the success it is, and we want this to continue. This is why we provide a range of benefits designed to support you, not just in your work life but also on a personal level too. We want you to be the best you can be and offer genuine opportunities for career development and progression. Benefits and Rewards Professional support network Contributory Pension Employee Rewards Hub - access to discounts, offers and cashback with 100s of retailers Career pathways and a dedicated learning and development team The Hub - employee discounts, recognition cards, well-being centre Cycle to Work scheme "Your Wellbeing Matters" Programme Employee Assistance Programme Salary Finance Flexible benefits scheme that allows you to adjust your benefits to suit you. Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact: At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS We reserve the right to close vacancies early if we receive a high volume of suitable applicants. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. Vacancy ID 297903
Dec 09, 2025
Full time
How about working for an employer who has been awarded a 'Great Place to Work' for the 5th year running? Job Title: Psychotherapist Location: Longdon Park School - Derbyshire DE65 6GU Salary: Up to £52,000 FTE DOE Hours: 15 hours per week, 2 days a week, days to be confirmed Contract: Permanent - Term Time only Essential: Full valid UK driving licence and access to own vehicle About the role We are looking for an experienced Psychotherapist to join our developing Clinical Team based at Longdon Park School. In this exciting role, you will work collaboratively to deliver bespoke assessment, and intervention plans for pupils with complex communication needs, autism and associated learning and emotional needs. You will implement a holistic, therapeutic approach to helping our pupils in their daily lives, ensuring they are safe, comfortable and healthy. Undertaking all aspects of Psychotherapy clinical duties, you will adhere to professional and regulatory guidelines, carrying out specialist individual assessments and interventions, and preparing relevant documentation, including writing reports. A significant element of this role will be working alongside the onsite clinical team to continue to develop the clinical service provision, including providing support and training to staff and parents. Our well-established multidisciplinary Clinical Team maintain a nurturing environment where our pupils can flourish, always putting them at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and our pupils are heard, respected and involved in decisions that affect them wherever possible. When it comes to looking after our pupils we strive for excellence, which is why we are the leading service provider in the UK. With this in mind, we are looking for a Psychotherapist who shares our vision; to build incredible futures by empowering vulnerable people in the UK to be happy and to make their way in the world. Location: Longdon Park School - Derbyshire DE65 6GU Longdon Park School About the Group Outcomes First Group is the largest independent provider of special needs education. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Our divisional brands include Acorn Education and Options Autism. For more information on the group please visit: Essential Criteria: Degree qualification in specific discipline. Level 7. Registered member of one or more of the following bodies: HCPC, BACP, BABCP, PTUK, NCPC, UKCP Integrative therapist, CBT informed Not newly qualified, more than 2 years' experience Specialist education setting experience/working therapeutically within a school/child and adolescent - preferred. Clear and concise report writing relating to clinical and research activities Experience of working with people with neurodivergence and/or complex needs (e.g., complex trauma, neurodevelopmental differences, mental health needs) Ability to work independently as agreed under supervision Experience of multi-professional work teams or services within designated speciality Evidence of continuing professional development relevant to the setting Full valid UK driving licence and access to own vehicle What's in it for you? You will be working with an ambitious and driven service that's really going places, supported by an exceptional team of likeminded individuals who are keen to learn from you. You will have the resources and time to implement your strategic vision for therapies as this role will be key to the development of the service. This is an opportunity to enrich the lives of people and make a positive difference, in a role where you have autonomy. We offer a friendly and inclusive working environment where our people are heard, respected and hugely valued. We want our employees to come to work with energy, determination and most importantly we want them to be happy in their work. We are well aware that it is our highly skilled teams that make Outcomes First Group the success it is, and we want this to continue. This is why we provide a range of benefits designed to support you, not just in your work life but also on a personal level too. We want you to be the best you can be and offer genuine opportunities for career development and progression. Benefits and Rewards Professional support network Contributory Pension Employee Rewards Hub - access to discounts, offers and cashback with 100s of retailers Career pathways and a dedicated learning and development team The Hub - employee discounts, recognition cards, well-being centre Cycle to Work scheme "Your Wellbeing Matters" Programme Employee Assistance Programme Salary Finance Flexible benefits scheme that allows you to adjust your benefits to suit you. Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact: At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS We reserve the right to close vacancies early if we receive a high volume of suitable applicants. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. Vacancy ID 297903
About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. Our Benefits If you join us, you'll have access to a range of employee benefits. Read more about these here. About The Role Are you ready to take the next step/new leap in your career in residential children's care? Are you looking for a fresh new start? Come join a brand new team where you will be supporting our children and young people, by helping them to build trusted relationships. We want people like you - who will bring empathy, consistency, and resilience to your work - creating positive experiences filled with laughter, fun, and love, while helping our children and young people to develop healthy routines and healthy coping strategies. Through supporting them to engage with fun and meaningful activities including education you will help support the contribution to everyday life within the home. In doing so, you will help them manage their emotions and behaviours, process trauma, and navigate some complex family dynamics. This is an exciting opportunity to be part of something brand new and truly impactful. We're opening a brand new, purpose-built six-bedroom residential children's home (Bedfont Lane) in Hounslow early next year, designed to support Looked After Children with complex and challenging behavioural needs. As the Registered Manager, you'll play a pivotal role in shaping the culture, standards, and success of this home from day one. We're building a passionate, skilled, and committed team to deliver outstanding care and support to Hounslow's children and their families. You'll be at the heart of this mission-leading with compassion, driving excellence, and making a real difference in the lives of vulnerable young people. This is an opportunity to create a safe, nurturing, and empowering environment where children can thrive. If you're ready to take on a leadership role in a dynamic new setting and help build something special for the community, we want to hear from you. This role sits within the Children's Safeguarding and Specialist Services team and is responsible for the strategic, operational, and regulatory leadership of a newly established children's residential home. The Registered Manager - Bedfont Lane Children's Home will oversee the development and implementation of care policies, ensure compliance with Ofsted and statutory regulations, and lead a skilled team to deliver high-quality, child-centred care. They will work on: Recruiting and developing residential staff. Managing care planning and safeguarding procedures. Building strong relationships with children, families, and professionals. Ensuring the home meets Quality Standards and delivers positive outcomes. The role offers opportunities for professional growth through: Leading service innovation and continuous improvement. Chairing working groups and contributing to policy development. Engaging in ongoing training and development. Building leadership capacity through supervision and mentoring responsibilities. This is a pivotal leadership role for someone passionate about improving life outcomes for children and young people in care. About The Team You'll Be Working In The Children's Safeguarding and Specialist Services team is dedicated to protecting and promoting the welfare of vulnerable children and young people. Its core purpose is to provide safe, nurturing, and high-quality care environments that support children's development, emotional wellbeing, and long-term outcomes. You'll be joining a newly formed, forward-thinking residential care team that's committed to delivering high-quality, child-centred care. Led by the Residential Group Manager, the team will include: Residential Manager. Deputy Managers. Senior Residential Support Workers. Residential Support Workers. A Chef/Cook. A Handyperson. A Domestic Cleaner. Together, you'll work collaboratively to uphold the highest standards of care, guided by Hounslow's values and the Children's Homes Regulations 2015. The team is passionate about safeguarding, inclusion, and empowering children and young people to achieve their full potential. You'll also work closely with social workers, education providers, healthcare professionals, and families to ensure holistic support and continuity of care. This team plays a vital role in: Delivering statutory care and safeguarding responsibilities. Ensuring compliance with national regulations and Ofsted standards. Creating tailored care plans that reflect each child's individual needs and aspirations. The impact of this work is significant for children and young people to benefit and have stable, supportive relationships, improved life chances, and a sense of belonging within their communities. About You You are a confident, compassionate, and experienced leader with a proven track record in residential childcare. You bring a deep understanding of the challenges and rewards of working with children and young people who have experienced trauma, and you're passionate about creating a safe, nurturing, and empowering environment where they can thrive. You have extensive experience managing residential teams, and you know how to inspire, develop, and support staff to deliver consistently high standards of care. You're confident in navigating the regulatory landscape, with a strong working knowledge of the Children's Homes Regulations 2015, The Children Act, and Ofsted's inspection framework. You're strategic and operationally sharp, able to manage budgets, lead inspections, develop policies, and ensure the home runs smoothly day-to-day. You're also emotionally resilient, with excellent communication and conflict resolution skills, and have a commitment to inclusive, child-centred practice. You hold a Level 5 Diploma in Leadership and Management for Residential Childcare (England) and meet the requirements to be registered with Ofsted. We are looking for someone who is ready to take on the challenge of launching and leading a brand-new home, building a strong team, and making a lasting difference in the lives of Hounslow's children and young people. This is a role for someone who wants to shape a service from the ground up, lead with integrity, and be part of a team that's focused on delivering lasting change for children and families. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! Enhanced DBS check is required for the role. When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact: Email: Interviews for this role will take place throughout January 2026 as part of a wider recruitment campaign to build a brand new team for the opening of our residential children's home in Hounslow. We're recruiting across multiple roles to ensure the home is fully staffed with passionate, skilled professionals ready to make a lasting impact in the lives of children and young people. If you are shortlisted, we will be in touch as soon as possible to arrange an interview time. Please be mindful that multiple roles are being interviewed during this period, so scheduling may take a little longer than usual, but rest assured, we're working hard to coordinate everything smoothly. To find out more and apply, please visit our website using the button provided.
Dec 09, 2025
Full time
About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. Our Benefits If you join us, you'll have access to a range of employee benefits. Read more about these here. About The Role Are you ready to take the next step/new leap in your career in residential children's care? Are you looking for a fresh new start? Come join a brand new team where you will be supporting our children and young people, by helping them to build trusted relationships. We want people like you - who will bring empathy, consistency, and resilience to your work - creating positive experiences filled with laughter, fun, and love, while helping our children and young people to develop healthy routines and healthy coping strategies. Through supporting them to engage with fun and meaningful activities including education you will help support the contribution to everyday life within the home. In doing so, you will help them manage their emotions and behaviours, process trauma, and navigate some complex family dynamics. This is an exciting opportunity to be part of something brand new and truly impactful. We're opening a brand new, purpose-built six-bedroom residential children's home (Bedfont Lane) in Hounslow early next year, designed to support Looked After Children with complex and challenging behavioural needs. As the Registered Manager, you'll play a pivotal role in shaping the culture, standards, and success of this home from day one. We're building a passionate, skilled, and committed team to deliver outstanding care and support to Hounslow's children and their families. You'll be at the heart of this mission-leading with compassion, driving excellence, and making a real difference in the lives of vulnerable young people. This is an opportunity to create a safe, nurturing, and empowering environment where children can thrive. If you're ready to take on a leadership role in a dynamic new setting and help build something special for the community, we want to hear from you. This role sits within the Children's Safeguarding and Specialist Services team and is responsible for the strategic, operational, and regulatory leadership of a newly established children's residential home. The Registered Manager - Bedfont Lane Children's Home will oversee the development and implementation of care policies, ensure compliance with Ofsted and statutory regulations, and lead a skilled team to deliver high-quality, child-centred care. They will work on: Recruiting and developing residential staff. Managing care planning and safeguarding procedures. Building strong relationships with children, families, and professionals. Ensuring the home meets Quality Standards and delivers positive outcomes. The role offers opportunities for professional growth through: Leading service innovation and continuous improvement. Chairing working groups and contributing to policy development. Engaging in ongoing training and development. Building leadership capacity through supervision and mentoring responsibilities. This is a pivotal leadership role for someone passionate about improving life outcomes for children and young people in care. About The Team You'll Be Working In The Children's Safeguarding and Specialist Services team is dedicated to protecting and promoting the welfare of vulnerable children and young people. Its core purpose is to provide safe, nurturing, and high-quality care environments that support children's development, emotional wellbeing, and long-term outcomes. You'll be joining a newly formed, forward-thinking residential care team that's committed to delivering high-quality, child-centred care. Led by the Residential Group Manager, the team will include: Residential Manager. Deputy Managers. Senior Residential Support Workers. Residential Support Workers. A Chef/Cook. A Handyperson. A Domestic Cleaner. Together, you'll work collaboratively to uphold the highest standards of care, guided by Hounslow's values and the Children's Homes Regulations 2015. The team is passionate about safeguarding, inclusion, and empowering children and young people to achieve their full potential. You'll also work closely with social workers, education providers, healthcare professionals, and families to ensure holistic support and continuity of care. This team plays a vital role in: Delivering statutory care and safeguarding responsibilities. Ensuring compliance with national regulations and Ofsted standards. Creating tailored care plans that reflect each child's individual needs and aspirations. The impact of this work is significant for children and young people to benefit and have stable, supportive relationships, improved life chances, and a sense of belonging within their communities. About You You are a confident, compassionate, and experienced leader with a proven track record in residential childcare. You bring a deep understanding of the challenges and rewards of working with children and young people who have experienced trauma, and you're passionate about creating a safe, nurturing, and empowering environment where they can thrive. You have extensive experience managing residential teams, and you know how to inspire, develop, and support staff to deliver consistently high standards of care. You're confident in navigating the regulatory landscape, with a strong working knowledge of the Children's Homes Regulations 2015, The Children Act, and Ofsted's inspection framework. You're strategic and operationally sharp, able to manage budgets, lead inspections, develop policies, and ensure the home runs smoothly day-to-day. You're also emotionally resilient, with excellent communication and conflict resolution skills, and have a commitment to inclusive, child-centred practice. You hold a Level 5 Diploma in Leadership and Management for Residential Childcare (England) and meet the requirements to be registered with Ofsted. We are looking for someone who is ready to take on the challenge of launching and leading a brand-new home, building a strong team, and making a lasting difference in the lives of Hounslow's children and young people. This is a role for someone who wants to shape a service from the ground up, lead with integrity, and be part of a team that's focused on delivering lasting change for children and families. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! Enhanced DBS check is required for the role. When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact: Email: Interviews for this role will take place throughout January 2026 as part of a wider recruitment campaign to build a brand new team for the opening of our residential children's home in Hounslow. We're recruiting across multiple roles to ensure the home is fully staffed with passionate, skilled professionals ready to make a lasting impact in the lives of children and young people. If you are shortlisted, we will be in touch as soon as possible to arrange an interview time. Please be mindful that multiple roles are being interviewed during this period, so scheduling may take a little longer than usual, but rest assured, we're working hard to coordinate everything smoothly. To find out more and apply, please visit our website using the button provided.
Residential Support Worker - Bedfont Lane Children's Home x 10 Employment: 9 x permanent and 1 x part-time Hours: 36 hours per week and 1 x part-time at 18 hours per week DBS: Enhanced DBS required About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. Our Benefits If you join us, you'll have access to a range of employee benefits. Read more about these here. About The Role Are you ready to take the next step/new leap in your career in residential children's care? Are you looking for a fresh new start? Come join a brand new team where you will be supporting our children and young people, by helping them to build trusted relationships. We want people like you - who will bring empathy, consistency, and resilience to your work - creating positive experiences filled with laughter, fun, and love, while helping our children and young people to develop healthy routines and healthy coping strategies. Through supporting them to engage with fun and meaningful activities including education you will help support the contribution to everyday life within the home. In doing so, you will help them manage their emotions and behaviours, process trauma, and navigate some complex family dynamics. This is an exciting opportunity to be part of something brand new and truly impactful. We're opening a brand new, purpose-built six-bedroom residential children's home (Bedfont Lane) in Hounslow early next year, designed to support Looked After Children with complex and challenging behavioural needs. As a Residential Support Worker, you'll play a pivotal role in shaping the culture, standards, and success of this home from day one. We're building a passionate, skilled, and committed team to deliver outstanding care and support to Hounslow's children and their families. You'll be at the heart of this mission-leading with compassion, driving excellence, and making a real difference in the lives of vulnerable young people. This is an opportunity to create a safe, nurturing, and empowering environment where children can thrive. If you're ready to take on a leadership role in a dynamic new setting and help build something special for the community, we want to hear from you. About The Team You'll Be Working In The Children's Safeguarding and Specialist Services team is dedicated to protecting and promoting the welfare of vulnerable children and young people. Its core purpose is to provide safe, nurturing, and high-quality care environments that support children's development, emotional wellbeing, and long-term outcomes. You'll be joining a newly formed, forward-thinking residential care team that's committed to delivering high-quality, child-centred care. Led by the Residential Group Manager, the team will include: Residential Manager Deputy Managers Senior Residential Support Workers Residential Support Workers A Chef/Cook A Handyperson A Domestic Cleaner Together, you'll work collaboratively to uphold the highest standards of care, guided by Hounslow's values and the Children's Homes Regulations 2015. The team is passionate about safeguarding, inclusion, and empowering children and young people to achieve their full potential. You'll also work closely with social workers, education providers, healthcare professionals, and families to ensure holistic support and continuity of care. This team plays a vital role in: Delivering statutory care and safeguarding responsibilities Ensuring compliance with national regulations and Ofsted standards Creating tailored care plans that reflect each child's individual needs and aspirations The impact of this work is significant for children and young people to benefit and have stable, supportive relationships, improved life chances, and a sense of belonging within their communities. About You You're someone who brings compassion, resilience, and commitment to everything you do. You understand the challenges faced by children and young people in care, and you're passionate about helping them feel safe, supported, and empowered to thrive. You may already have experience working in residential childcare or supporting young people with complex needs, or you may be looking to take the next step in your career with a role that truly makes a difference. Either way, you're ready to be a positive role model, a trusted adult, and a key part of a team that puts children at the heart of everything. You're confident working in a fast-paced, emotionally demanding environment, and you're not afraid to step up during a crisis. You're a natural communicator, able to build strong relationships with young people, families, and professionals. You're also organised, reliable, and committed to safeguarding and professional standards. You'll be flexible in your approach, willing to work a rota that includes sleep-ins, weekends, and varied shifts. You'll be open to learning, reflective in your practice, and eager to grow through training and development. Above all, you believe in the importance of care, connection, and consistency and you want to be part of a team that's building something special for Hounslow's children and young people. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact: Email: Interviews for this role will take place throughout January 2026 as part of a wider recruitment campaign to build a brand new team for the opening of our residential children's home in Hounslow. We're recruiting across multiple roles to ensure the home is fully staffed with passionate, skilled professionals ready to make a lasting impact in the lives of children and young people. If you are shortlisted, we will be in touch as soon as possible to arrange an interview time. Please be mindful that multiple roles are being interviewed during this period, so scheduling may take a little longer than usual, but rest assured, we're working hard to coordinate everything smoothly. Closing date is 19 th December 2025. To find out more and apply, please visit our website using the button provided.
Dec 09, 2025
Full time
Residential Support Worker - Bedfont Lane Children's Home x 10 Employment: 9 x permanent and 1 x part-time Hours: 36 hours per week and 1 x part-time at 18 hours per week DBS: Enhanced DBS required About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. Our Benefits If you join us, you'll have access to a range of employee benefits. Read more about these here. About The Role Are you ready to take the next step/new leap in your career in residential children's care? Are you looking for a fresh new start? Come join a brand new team where you will be supporting our children and young people, by helping them to build trusted relationships. We want people like you - who will bring empathy, consistency, and resilience to your work - creating positive experiences filled with laughter, fun, and love, while helping our children and young people to develop healthy routines and healthy coping strategies. Through supporting them to engage with fun and meaningful activities including education you will help support the contribution to everyday life within the home. In doing so, you will help them manage their emotions and behaviours, process trauma, and navigate some complex family dynamics. This is an exciting opportunity to be part of something brand new and truly impactful. We're opening a brand new, purpose-built six-bedroom residential children's home (Bedfont Lane) in Hounslow early next year, designed to support Looked After Children with complex and challenging behavioural needs. As a Residential Support Worker, you'll play a pivotal role in shaping the culture, standards, and success of this home from day one. We're building a passionate, skilled, and committed team to deliver outstanding care and support to Hounslow's children and their families. You'll be at the heart of this mission-leading with compassion, driving excellence, and making a real difference in the lives of vulnerable young people. This is an opportunity to create a safe, nurturing, and empowering environment where children can thrive. If you're ready to take on a leadership role in a dynamic new setting and help build something special for the community, we want to hear from you. About The Team You'll Be Working In The Children's Safeguarding and Specialist Services team is dedicated to protecting and promoting the welfare of vulnerable children and young people. Its core purpose is to provide safe, nurturing, and high-quality care environments that support children's development, emotional wellbeing, and long-term outcomes. You'll be joining a newly formed, forward-thinking residential care team that's committed to delivering high-quality, child-centred care. Led by the Residential Group Manager, the team will include: Residential Manager Deputy Managers Senior Residential Support Workers Residential Support Workers A Chef/Cook A Handyperson A Domestic Cleaner Together, you'll work collaboratively to uphold the highest standards of care, guided by Hounslow's values and the Children's Homes Regulations 2015. The team is passionate about safeguarding, inclusion, and empowering children and young people to achieve their full potential. You'll also work closely with social workers, education providers, healthcare professionals, and families to ensure holistic support and continuity of care. This team plays a vital role in: Delivering statutory care and safeguarding responsibilities Ensuring compliance with national regulations and Ofsted standards Creating tailored care plans that reflect each child's individual needs and aspirations The impact of this work is significant for children and young people to benefit and have stable, supportive relationships, improved life chances, and a sense of belonging within their communities. About You You're someone who brings compassion, resilience, and commitment to everything you do. You understand the challenges faced by children and young people in care, and you're passionate about helping them feel safe, supported, and empowered to thrive. You may already have experience working in residential childcare or supporting young people with complex needs, or you may be looking to take the next step in your career with a role that truly makes a difference. Either way, you're ready to be a positive role model, a trusted adult, and a key part of a team that puts children at the heart of everything. You're confident working in a fast-paced, emotionally demanding environment, and you're not afraid to step up during a crisis. You're a natural communicator, able to build strong relationships with young people, families, and professionals. You're also organised, reliable, and committed to safeguarding and professional standards. You'll be flexible in your approach, willing to work a rota that includes sleep-ins, weekends, and varied shifts. You'll be open to learning, reflective in your practice, and eager to grow through training and development. Above all, you believe in the importance of care, connection, and consistency and you want to be part of a team that's building something special for Hounslow's children and young people. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact: Email: Interviews for this role will take place throughout January 2026 as part of a wider recruitment campaign to build a brand new team for the opening of our residential children's home in Hounslow. We're recruiting across multiple roles to ensure the home is fully staffed with passionate, skilled professionals ready to make a lasting impact in the lives of children and young people. If you are shortlisted, we will be in touch as soon as possible to arrange an interview time. Please be mindful that multiple roles are being interviewed during this period, so scheduling may take a little longer than usual, but rest assured, we're working hard to coordinate everything smoothly. Closing date is 19 th December 2025. To find out more and apply, please visit our website using the button provided.
Senior Residential Support Worker X 3 - Bedfont Lane Children's Home About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. Our Benefits If you join us, you'll have access to a range of employee benefits. Read more about these here. About The Role Are you ready to take the next step/new leap in your career in residential children's care? Are you looking for a fresh new start? Come join a brand-new team where you will be supporting our children and young people, by helping them to build trusted relationships. We want people like you - who will bring empathy, consistency, and resilience to your work - creating positive experiences filled with laughter, fun, and love, while helping our children and young people to develop healthy routines and healthy coping strategies. Through supporting them to engage with fun and meaningful activities including education you will help support the contribution to everyday life within the home. In doing so, you will help them manage their emotions and behaviours, process trauma, and navigate some complex family dynamics. This role offers a balance between direct work with our children and young people and the opportunity to contribute to the development of your team. This is an exciting opportunity to help shape, develop and contribute to the management of a brand-new Ofsted regulated Children's Home in Hounslow. This is a fantastic opportunity for someone ready to take their first step into leadership, without the full stretch and responsibility of a Deputy Manager role. We'll support you to develop your own skills through training, regular supervision, and a personalised development plan, paving the way for future progression into more senior roles. This is an opportunity to be part of something brand new and truly impactful. We're opening a brand new, purpose-built six-bedroom residential children's home (Bedfont Lane) in Hounslow early next year, designed to support Looked After Children with complex and challenging behavioural needs. As a Senior Residential Support Worker, you'll play a pivotal role in shaping the culture, standards, and success of this home from day one. We're building a passionate, skilled, and committed team to deliver outstanding care and support to Hounslow's children and their families. You'll be at the heart of this mission-leading with compassion, driving excellence, and making a real difference in the lives of vulnerable young people. This is an opportunity to create a safe, nurturing, and empowering environment where children can thrive. If you're ready to take on a leadership role in a dynamic new setting and help build something special for the community, we want to hear from you. About The Team You'll Be Working In The Children's Safeguarding and Specialist Services team is dedicated to protecting and promoting the welfare of vulnerable children and young people. Its core purpose is to provide safe, nurturing, and high-quality care environments that support children's development, emotional wellbeing, and long-term outcomes. You'll be joining a newly formed, forward-thinking residential care team that's committed to delivering high-quality, child-centred care. Led by the Residential Group Manager, the team will include: Residential Manager Deputy Managers Senior Residential Support Workers Residential Support Workers A Chef/Cook A Handyperson A Domestic Cleaner Together, you'll work collaboratively to uphold the highest standards of care, guided by Hounslow's values and the Children's Homes Regulations 2015. The team is passionate about safeguarding, inclusion, and empowering children and young people to achieve their full potential. You'll also work closely with social workers, education providers, healthcare professionals, and families to ensure holistic support and continuity of care. This team plays a vital role in: Delivering statutory care and safeguarding responsibilities. Ensuring compliance with national regulations and Ofsted standards. Creating tailored care plans that reflect each child's individual needs and aspirations. The impact of this work is significant for children and young people to benefit and have stable, supportive relationships, improved life chances, and a sense of belonging within their communities. About You You're someone who brings compassion, resilience, and commitment to everything you do. You understand the challenges faced by children and young people in care, and you're passionate about helping them feel safe, supported, and empowered to thrive. You may already have experience working in residential childcare or supporting young people with complex needs, or you may be looking to take the next step in your career with a role that truly makes a difference. Either way, you're ready to be a positive role model, a trusted adult, and a key part of a team that puts children at the heart of everything. You're confident working in a fast-paced, emotionally demanding environment, and you're not afraid to step up during a crisis. You're a natural communicator, able to build strong relationships with young people, families, and professionals. You're also organised, reliable, and committed to safeguarding and professional standards. You'll be flexible in your approach, willing to work a rota that includes sleep-ins, weekends, and varied shifts. You'll be open to learning, reflective in your practice, and eager to grow through training and development. Above all, you believe in the power of care, connection, and consistency-and you want to be part of a team that's building something special for Hounslow's children and young people. Essential for the Role Enhanced DBS check is required for the role. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact: Email: Interviews for this role will take place throughout January 2026 as part of a wider recruitment campaign to build a brand-new team for the opening of our residential children's home in Hounslow. We're recruiting across multiple roles to ensure the home is fully staffed with passionate, skilled professionals ready to make a lasting impact in the lives of children and young people. If you are shortlisted, we will be in touch as soon as possible to arrange an interview time. Please be mindful that multiple roles are being interviewed during this period, so scheduling may take a little longer than usual, but rest assured, we're working hard to coordinate everything smoothly. Closing date - 19/12/2025. To apply please visit our website using the button provided.
Dec 09, 2025
Full time
Senior Residential Support Worker X 3 - Bedfont Lane Children's Home About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. Our Benefits If you join us, you'll have access to a range of employee benefits. Read more about these here. About The Role Are you ready to take the next step/new leap in your career in residential children's care? Are you looking for a fresh new start? Come join a brand-new team where you will be supporting our children and young people, by helping them to build trusted relationships. We want people like you - who will bring empathy, consistency, and resilience to your work - creating positive experiences filled with laughter, fun, and love, while helping our children and young people to develop healthy routines and healthy coping strategies. Through supporting them to engage with fun and meaningful activities including education you will help support the contribution to everyday life within the home. In doing so, you will help them manage their emotions and behaviours, process trauma, and navigate some complex family dynamics. This role offers a balance between direct work with our children and young people and the opportunity to contribute to the development of your team. This is an exciting opportunity to help shape, develop and contribute to the management of a brand-new Ofsted regulated Children's Home in Hounslow. This is a fantastic opportunity for someone ready to take their first step into leadership, without the full stretch and responsibility of a Deputy Manager role. We'll support you to develop your own skills through training, regular supervision, and a personalised development plan, paving the way for future progression into more senior roles. This is an opportunity to be part of something brand new and truly impactful. We're opening a brand new, purpose-built six-bedroom residential children's home (Bedfont Lane) in Hounslow early next year, designed to support Looked After Children with complex and challenging behavioural needs. As a Senior Residential Support Worker, you'll play a pivotal role in shaping the culture, standards, and success of this home from day one. We're building a passionate, skilled, and committed team to deliver outstanding care and support to Hounslow's children and their families. You'll be at the heart of this mission-leading with compassion, driving excellence, and making a real difference in the lives of vulnerable young people. This is an opportunity to create a safe, nurturing, and empowering environment where children can thrive. If you're ready to take on a leadership role in a dynamic new setting and help build something special for the community, we want to hear from you. About The Team You'll Be Working In The Children's Safeguarding and Specialist Services team is dedicated to protecting and promoting the welfare of vulnerable children and young people. Its core purpose is to provide safe, nurturing, and high-quality care environments that support children's development, emotional wellbeing, and long-term outcomes. You'll be joining a newly formed, forward-thinking residential care team that's committed to delivering high-quality, child-centred care. Led by the Residential Group Manager, the team will include: Residential Manager Deputy Managers Senior Residential Support Workers Residential Support Workers A Chef/Cook A Handyperson A Domestic Cleaner Together, you'll work collaboratively to uphold the highest standards of care, guided by Hounslow's values and the Children's Homes Regulations 2015. The team is passionate about safeguarding, inclusion, and empowering children and young people to achieve their full potential. You'll also work closely with social workers, education providers, healthcare professionals, and families to ensure holistic support and continuity of care. This team plays a vital role in: Delivering statutory care and safeguarding responsibilities. Ensuring compliance with national regulations and Ofsted standards. Creating tailored care plans that reflect each child's individual needs and aspirations. The impact of this work is significant for children and young people to benefit and have stable, supportive relationships, improved life chances, and a sense of belonging within their communities. About You You're someone who brings compassion, resilience, and commitment to everything you do. You understand the challenges faced by children and young people in care, and you're passionate about helping them feel safe, supported, and empowered to thrive. You may already have experience working in residential childcare or supporting young people with complex needs, or you may be looking to take the next step in your career with a role that truly makes a difference. Either way, you're ready to be a positive role model, a trusted adult, and a key part of a team that puts children at the heart of everything. You're confident working in a fast-paced, emotionally demanding environment, and you're not afraid to step up during a crisis. You're a natural communicator, able to build strong relationships with young people, families, and professionals. You're also organised, reliable, and committed to safeguarding and professional standards. You'll be flexible in your approach, willing to work a rota that includes sleep-ins, weekends, and varied shifts. You'll be open to learning, reflective in your practice, and eager to grow through training and development. Above all, you believe in the power of care, connection, and consistency-and you want to be part of a team that's building something special for Hounslow's children and young people. Essential for the Role Enhanced DBS check is required for the role. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact: Email: Interviews for this role will take place throughout January 2026 as part of a wider recruitment campaign to build a brand-new team for the opening of our residential children's home in Hounslow. We're recruiting across multiple roles to ensure the home is fully staffed with passionate, skilled professionals ready to make a lasting impact in the lives of children and young people. If you are shortlisted, we will be in touch as soon as possible to arrange an interview time. Please be mindful that multiple roles are being interviewed during this period, so scheduling may take a little longer than usual, but rest assured, we're working hard to coordinate everything smoothly. Closing date - 19/12/2025. To apply please visit our website using the button provided.
How about working for an employer who has been awarded a 'Great Place to Work' for the 5th year running? Job Title: Psychotherapist Location: Longdon Park School - Derbyshire DE65 6GU Salary: Up to £52,000 FTE DOE Hours: 15 hours per week, 2 days a week, days to be confirmed Contract: Permanent - Term Time only Essential: Full valid UK driving licence and access to own vehicle About the role We are looking for an experienced Psychotherapist to join our developing Clinical Team based at Longdon Park School. In this exciting role, you will work collaboratively to deliver bespoke assessment, and intervention plans for pupils with complex communication needs, autism and associated learning and emotional needs. You will implement a holistic, therapeutic approach to helping our pupils in their daily lives, ensuring they are safe, comfortable and healthy. Undertaking all aspects of Psychotherapy clinical duties, you will adhere to professional and regulatory guidelines, carrying out specialist individual assessments and interventions, and preparing relevant documentation, including writing reports. A significant element of this role will be working alongside the onsite clinical team to continue to develop the clinical service provision, including providing support and training to staff and parents. Our well-established multidisciplinary Clinical Team maintain a nurturing environment where our pupils can flourish, always putting them at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and our pupils are heard, respected and involved in decisions that affect them wherever possible. When it comes to looking after our pupils we strive for excellence, which is why we are the leading service provider in the UK. With this in mind, we are looking for a Psychotherapist who shares our vision; to build incredible futures by empowering vulnerable people in the UK to be happy and to make their way in the world. Location: Longdon Park School - Derbyshire DE65 6GU Longdon Park School About the Group Outcomes First Group is the largest independent provider of special needs education. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Our divisional brands include Acorn Education and Options Autism. For more information on the group please visit: Essential Criteria: Degree qualification in specific discipline. Level 7. Registered member of one or more of the following bodies: HCPC, BACP, BABCP, PTUK, NCPC, UKCP Integrative therapist, CBT informed Not newly qualified, more than 2 years' experience Specialist education setting experience/working therapeutically within a school/child and adolescent - preferred. Clear and concise report writing relating to clinical and research activities Experience of working with people with neurodivergence and/or complex needs (e.g., complex trauma, neurodevelopmental differences, mental health needs) Ability to work independently as agreed under supervision Experience of multi-professional work teams or services within designated speciality Evidence of continuing professional development relevant to the setting Full valid UK driving licence and access to own vehicle What's in it for you? You will be working with an ambitious and driven service that's really going places, supported by an exceptional team of likeminded individuals who are keen to learn from you. You will have the resources and time to implement your strategic vision for therapies as this role will be key to the development of the service. This is an opportunity to enrich the lives of people and make a positive difference, in a role where you have autonomy. We offer a friendly and inclusive working environment where our people are heard, respected and hugely valued. We want our employees to come to work with energy, determination and most importantly we want them to be happy in their work. We are well aware that it is our highly skilled teams that make Outcomes First Group the success it is, and we want this to continue. This is why we provide a range of benefits designed to support you, not just in your work life but also on a personal level too. We want you to be the best you can be and offer genuine opportunities for career development and progression. Benefits and Rewards Professional support network Contributory Pension Employee Rewards Hub - access to discounts, offers and cashback with 100s of retailers Career pathways and a dedicated learning and development team The Hub - employee discounts, recognition cards, well-being centre Cycle to Work scheme "Your Wellbeing Matters" Programme Employee Assistance Programme Salary Finance Flexible benefits scheme that allows you to adjust your benefits to suit you. Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact: At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS We reserve the right to close vacancies early if we receive a high volume of suitable applicants. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. Vacancy ID 297903
Dec 08, 2025
Full time
How about working for an employer who has been awarded a 'Great Place to Work' for the 5th year running? Job Title: Psychotherapist Location: Longdon Park School - Derbyshire DE65 6GU Salary: Up to £52,000 FTE DOE Hours: 15 hours per week, 2 days a week, days to be confirmed Contract: Permanent - Term Time only Essential: Full valid UK driving licence and access to own vehicle About the role We are looking for an experienced Psychotherapist to join our developing Clinical Team based at Longdon Park School. In this exciting role, you will work collaboratively to deliver bespoke assessment, and intervention plans for pupils with complex communication needs, autism and associated learning and emotional needs. You will implement a holistic, therapeutic approach to helping our pupils in their daily lives, ensuring they are safe, comfortable and healthy. Undertaking all aspects of Psychotherapy clinical duties, you will adhere to professional and regulatory guidelines, carrying out specialist individual assessments and interventions, and preparing relevant documentation, including writing reports. A significant element of this role will be working alongside the onsite clinical team to continue to develop the clinical service provision, including providing support and training to staff and parents. Our well-established multidisciplinary Clinical Team maintain a nurturing environment where our pupils can flourish, always putting them at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and our pupils are heard, respected and involved in decisions that affect them wherever possible. When it comes to looking after our pupils we strive for excellence, which is why we are the leading service provider in the UK. With this in mind, we are looking for a Psychotherapist who shares our vision; to build incredible futures by empowering vulnerable people in the UK to be happy and to make their way in the world. Location: Longdon Park School - Derbyshire DE65 6GU Longdon Park School About the Group Outcomes First Group is the largest independent provider of special needs education. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Our divisional brands include Acorn Education and Options Autism. For more information on the group please visit: Essential Criteria: Degree qualification in specific discipline. Level 7. Registered member of one or more of the following bodies: HCPC, BACP, BABCP, PTUK, NCPC, UKCP Integrative therapist, CBT informed Not newly qualified, more than 2 years' experience Specialist education setting experience/working therapeutically within a school/child and adolescent - preferred. Clear and concise report writing relating to clinical and research activities Experience of working with people with neurodivergence and/or complex needs (e.g., complex trauma, neurodevelopmental differences, mental health needs) Ability to work independently as agreed under supervision Experience of multi-professional work teams or services within designated speciality Evidence of continuing professional development relevant to the setting Full valid UK driving licence and access to own vehicle What's in it for you? You will be working with an ambitious and driven service that's really going places, supported by an exceptional team of likeminded individuals who are keen to learn from you. You will have the resources and time to implement your strategic vision for therapies as this role will be key to the development of the service. This is an opportunity to enrich the lives of people and make a positive difference, in a role where you have autonomy. We offer a friendly and inclusive working environment where our people are heard, respected and hugely valued. We want our employees to come to work with energy, determination and most importantly we want them to be happy in their work. We are well aware that it is our highly skilled teams that make Outcomes First Group the success it is, and we want this to continue. This is why we provide a range of benefits designed to support you, not just in your work life but also on a personal level too. We want you to be the best you can be and offer genuine opportunities for career development and progression. Benefits and Rewards Professional support network Contributory Pension Employee Rewards Hub - access to discounts, offers and cashback with 100s of retailers Career pathways and a dedicated learning and development team The Hub - employee discounts, recognition cards, well-being centre Cycle to Work scheme "Your Wellbeing Matters" Programme Employee Assistance Programme Salary Finance Flexible benefits scheme that allows you to adjust your benefits to suit you. Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact: At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS We reserve the right to close vacancies early if we receive a high volume of suitable applicants. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. Vacancy ID 297903
Summary We are seeking a highly organised, emotionally intelligent, and proactive Personal Assistant to support the Bishop of Exeter in his ministry and leadership across the Diocese. This is a unique and rewarding opportunity to work closely with a senior Church of England leader, providing executive support and helping to shape the effectiveness of his work. About the Role The Personal Assistant will provide professional and proactive diary support to the Bishop of Exeter. To deal promptly and efficiently with the Bishop's paper-based and electronic filing and correspondence. To support the smooth running of the Bishop's office through accurate and timely administration. To be an effective and welcoming first point of contact for the Bishop. Key Responsibilities Diary Management Correspondence and record-keeping Finance Management Take lead responsibility for the maintenance of the Palace and Gatehouse: Manage any issues arising and consult with the Managing Agent (Savills) and the Church Commissioners Modelling and prioritising welcome and hospitality, including providing refreshments and appropriate hosting as necessary to those meeting the Bishop or attending an event at the Palace, being prepared to take a share in the routine tasks of office life Promoting positive working relationships will all areas of diocesan life, including linking and developing excellent working relationships with colleagues in the diocesan office at the Old Deanery and in the Cathedral Working and co-ordinating closely with other Palace staff, ensuring a professional and efficient approach to work Essential Skills & Experience: Experience of senior-level PA support, including complex diary management, or demonstrable experience of administrative leadership shown in another profession Ability to work on multiple tasks simultaneously, sometimes to tight schedules Experience in managing and prioritising a varied workload effectively Confident and competent in the use of IT, with good working knowledge of MS Office applications including Outlook, Word, Excel and SharePoint Key Requirements This is an office-based position at The Palace Gatehouse, Palace Gate, Exeter EX1 1HX. On site, city centre car-parking is provided. Hybrid working for a day a week will be considered Your Salary A salary of £30,307 per annum and pro-rated if working part-time, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary. Your Benefits 25 days annual leave plus eight bank holidays. We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Access to Occupational Health, and an Employee Assistance Programme. Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines. Apply for eligibility for an Eyecare voucher. Closing date for application will be 7th January 2026 Interviews will take place on 3rd February 2026 at The Palace Gatehouse, Palace Gate, Exeter EX1 1HX. ABOUT NATIONAL CHURCH INSTITUTIONS The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background. Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. Please note: You must have the right to work in the UK to be considered for the role.
Dec 08, 2025
Full time
Summary We are seeking a highly organised, emotionally intelligent, and proactive Personal Assistant to support the Bishop of Exeter in his ministry and leadership across the Diocese. This is a unique and rewarding opportunity to work closely with a senior Church of England leader, providing executive support and helping to shape the effectiveness of his work. About the Role The Personal Assistant will provide professional and proactive diary support to the Bishop of Exeter. To deal promptly and efficiently with the Bishop's paper-based and electronic filing and correspondence. To support the smooth running of the Bishop's office through accurate and timely administration. To be an effective and welcoming first point of contact for the Bishop. Key Responsibilities Diary Management Correspondence and record-keeping Finance Management Take lead responsibility for the maintenance of the Palace and Gatehouse: Manage any issues arising and consult with the Managing Agent (Savills) and the Church Commissioners Modelling and prioritising welcome and hospitality, including providing refreshments and appropriate hosting as necessary to those meeting the Bishop or attending an event at the Palace, being prepared to take a share in the routine tasks of office life Promoting positive working relationships will all areas of diocesan life, including linking and developing excellent working relationships with colleagues in the diocesan office at the Old Deanery and in the Cathedral Working and co-ordinating closely with other Palace staff, ensuring a professional and efficient approach to work Essential Skills & Experience: Experience of senior-level PA support, including complex diary management, or demonstrable experience of administrative leadership shown in another profession Ability to work on multiple tasks simultaneously, sometimes to tight schedules Experience in managing and prioritising a varied workload effectively Confident and competent in the use of IT, with good working knowledge of MS Office applications including Outlook, Word, Excel and SharePoint Key Requirements This is an office-based position at The Palace Gatehouse, Palace Gate, Exeter EX1 1HX. On site, city centre car-parking is provided. Hybrid working for a day a week will be considered Your Salary A salary of £30,307 per annum and pro-rated if working part-time, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary. Your Benefits 25 days annual leave plus eight bank holidays. We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Access to Occupational Health, and an Employee Assistance Programme. Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines. Apply for eligibility for an Eyecare voucher. Closing date for application will be 7th January 2026 Interviews will take place on 3rd February 2026 at The Palace Gatehouse, Palace Gate, Exeter EX1 1HX. ABOUT NATIONAL CHURCH INSTITUTIONS The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background. Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. Please note: You must have the right to work in the UK to be considered for the role.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Dec 08, 2025
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Dec 08, 2025
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Dec 08, 2025
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Dec 08, 2025
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Dec 08, 2025
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Dec 08, 2025
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Dec 08, 2025
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
