IT Operations Domain Expert
Permanent | UK Wide | Hybrid
Salary discussed at application
Methods is expanding its senior capability and is seeking a Domain Expert to lead our IT Operations & Service Excellence offering. This is a strategic, high-impact role that blends expert delivery, pre-sales leadership, service design, and thought leadership. You will define how Methods supports clients across IT operations, automation, service management, and digital service excellence, while shaping future strategy and building capability across the organisation.
The Role:
As a Domain Expert, you will act as Methods' senior authority for IT Operations & Service Excellence. You will:
Lead discovery work, service maturity reviews, and operational assessments
Develop strategies, operating models, and transformation roadmaps
Provide expert consultancy and delivery assurance on major programmes
Support pre-sales activity through workshops, scoping, and bid content
Shape compelling proposals, presentations, and capability statements
Evolve Methods' service offerings, ensuring alignment with market trends
Build reusable assets including templates, case studies, and playbooks
Mentor Specialists, support recruitment, and deliver training
Represent Methods through events, thought leadership, and insight content
Key Experience Needed
We're looking for a senior practitioner with proven experience across:
IT Service Management implementation and optimisation
Incident, Problem & Change Management
Monitoring, observability, alerting, and event management
Automation and orchestration within IT operations
DevOps enablement and continuous delivery practices
IT governance, risk, and compliance
Capacity, performance, and availability management
Service Desk and user support operations
Defining KPIs, reporting, and continuous improvement programmes
Operational security processes and controls
What You Bring
Ability to operate confidently with senior stakeholders
Strong consultancy skills with clear, outcome-focused communication
Experience shaping bids, writing technical narratives, and supporting sales
A passion for building capability and mentoring technical communities
Market awareness across emerging IT operations trends (AIOps, FinOps, automation, platform engineering, SRE)
Why Methods?
You'll join a growing Competency Centre with the opportunity to shape one of our core strategic offerings. You will influence how we deliver value, how we present ourselves to the market, and how we develop our next generation of specialists.