Modern Workplace Engineer

IT Support Engineer - Modern Workplace Specialist

Location: Berkshire (with occasional travel between sites)
Salary: Negotiable depending on experience + benefits
Company: Leading Financial Services Organisation

About the Role

Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire.

This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive.

What You'll Be Doing

Modern Workplace Management (Key Focus)

• Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments
• Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive
• Configure and support devices using Autopilot and Microsoft Intune
• Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM)
• Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection
• Work with our Cloud Service Provider to ensure platform security and performance
• Proactively monitor Modern Workplace performance and recommend improvements

IT Support & Operations

• Manage the ITSM ticket queue for incidents, requests, and changes
• Support user onboarding and offboarding processes
• Provide break-fix support across multiple office locations
• Set up devices with Apple Business Manager, Intune, and Autopilot
• Maintain communications rooms and manage IT asset disposal
• Support IT audits and maintain ISO 27001 and Cyber Essentials certifications
• Contribute to local IT projects and initiatives

Essential Skills & Experience

• Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting
• Strong working knowledge of Microsoft Azure services and administration
• Demonstrated experience with Autopilot device deployment and configuration
• Practical experience implementing and managing Microsoft Intune for device management
• Working knowledge of Microsoft Defender for endpoint security
• Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication
• Understanding of Privileged Identity Management (PIM) and its role in security
• Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive

Why Join?

Our client operates with strong values that guide everything they do:

• Partnership - relationships define them and support common goals
• Respect - they trust each other and embrace diversity
• Accountability - they take ownership and encourage learning
• Integrity - open and honest in all dealings
• Service - they exceed customer and partner expectations
• Excellence - best-in-class practices and professionalism

You'll be joining a supportive team where your technical expertise will be valued and where you'll have the opportunity to develop your skills in a modern, cloud-first IT environment.