Tenancy and Estate Management Officer Location: Council Offices, Southfield Road, Loughborough, LE11 2TX Start Date: ASAP Contract Duration: 3+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 16.26 per hour Job Ref: OR17208 Job Responsibilities Manage and oversee tenancy agreements and estate matters. Ensure properties are maintained and comply with regulations. Address tenant queries and resolve issues promptly. Conduct regular property inspections and report findings. Collaborate with other departments and external agencies as needed. Person Specifications Must Have Experience in property management or related field. Strong communication and interpersonal skills. Ability to handle multiple tasks efficiently. Knowledge of housing regulations and policies. Nice to Have Experience working in a local government setting. Familiarity with tenancy management software. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.
Dec 11, 2025
Seasonal
Tenancy and Estate Management Officer Location: Council Offices, Southfield Road, Loughborough, LE11 2TX Start Date: ASAP Contract Duration: 3+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 16.26 per hour Job Ref: OR17208 Job Responsibilities Manage and oversee tenancy agreements and estate matters. Ensure properties are maintained and comply with regulations. Address tenant queries and resolve issues promptly. Conduct regular property inspections and report findings. Collaborate with other departments and external agencies as needed. Person Specifications Must Have Experience in property management or related field. Strong communication and interpersonal skills. Ability to handle multiple tasks efficiently. Knowledge of housing regulations and policies. Nice to Have Experience working in a local government setting. Familiarity with tenancy management software. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.
Hays Construction and Property
Coventry, Warwickshire
Your new company Coventry City Council is dedicated to providing high-quality housing services and ensuring compliance with housing legislation. You will join a professional team committed to delivering fair and thorough housing reviews for residents across the city. Your new role As a Housing Review Officer, you will be responsible for reviewing cases under Part 6 and Part 7 of the Housing Act. Your duties will include managing the housing review mailbox, responding to queries, and ensuring all reviews are completed accurately and in line with statutory requirements. You will play a key role in supporting the council's housing service and maintaining high standards of customer care. What you'll need to succeed To succeed in this role, you MUST have prior experience in housing reviews or as a housing officer. Strong attention to detail, excellent communication skills, and the ability to work independently are essential. Interviews will be conducted via Microsoft Teams. What you'll get in return You will receive a competitive hourly rate starting from 17, along with the flexibility of hybrid working after your initial training period. This is an excellent opportunity to gain valuable experience within a respected local authority and contribute to delivering fair housing solutions for the community. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dec 11, 2025
Seasonal
Your new company Coventry City Council is dedicated to providing high-quality housing services and ensuring compliance with housing legislation. You will join a professional team committed to delivering fair and thorough housing reviews for residents across the city. Your new role As a Housing Review Officer, you will be responsible for reviewing cases under Part 6 and Part 7 of the Housing Act. Your duties will include managing the housing review mailbox, responding to queries, and ensuring all reviews are completed accurately and in line with statutory requirements. You will play a key role in supporting the council's housing service and maintaining high standards of customer care. What you'll need to succeed To succeed in this role, you MUST have prior experience in housing reviews or as a housing officer. Strong attention to detail, excellent communication skills, and the ability to work independently are essential. Interviews will be conducted via Microsoft Teams. What you'll get in return You will receive a competitive hourly rate starting from 17, along with the flexibility of hybrid working after your initial training period. This is an excellent opportunity to gain valuable experience within a respected local authority and contribute to delivering fair housing solutions for the community. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Finance Manager We are seeking an experienced Finance Manager to lead a finance function and support the delivery of accurate, compliant and high quality financial information. Position: Finance Manager Salary: £56,375 per year Location: London office attendance 1-2 days per week with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing date: 31st December 2025 Interviews: W/C 5th January Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. About the Role As Finance Manager, you will oversee the operational finance function and ensure the organisation maintains accurate, reliable and compliant financial records. You will line manage a team of Finance Officers, lead on financial reporting, support statutory accounts preparation, and ensure all financial processes meet regulatory standards. Key responsibilities include: Managing and developing the finance team Overseeing all financial transactions and ensuring compliance with internal policies and external regulations Maintaining accurate ledgers and control account reconciliations Supporting monthly and year end financial statements in line with SORP and FRS 102 Ensuring timely and accurate month end journals and management accounting Supporting budgeting and forecasting processes Preparing annual service charge budgets with budget holders Producing audit schedules and working papers Overseeing operational finance including accounts payable, receivable, rent accounting, payroll and bank reconciliations Managing balance sheet reconciliations, accruals and prepayments Providing financial data for grant claims, loan covenant monitoring and other funder requirements About You You will be a part qualified Accountant (CIPFA, CIMA, ACCA or ACA) with strong technical accounting knowledge, particularly relating to FRS 102 and SORP. You will bring experience managing a finance team and have excellent attention to detail, analytical capability and a strong understanding of financial controls, compliance and reporting. Essential experience and skills: Technical accounting expertise and experience preparing or supporting statutory accounts Previous team management within a finance setting Strong understanding of compliance and regulatory standards High level of accuracy and attention to detail Ability to work proactively and support wider organisational needs Experience in the charity or not for profit sector is highly desirable About the Organisation The organisation provides housing and support services and relies on a robust, well managed finance function to ensure sustainability, compliance and informed decision making. You will play a key part in maintaining financial integrity and supporting the delivery of high quality services. Other roles you may have experience of could include: Financial Controller, Senior Finance Officer, Finance Lead, Management Accountant, Financial Accounting Manager, Head of Finance (Deputy Level) PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dec 11, 2025
Full time
Finance Manager We are seeking an experienced Finance Manager to lead a finance function and support the delivery of accurate, compliant and high quality financial information. Position: Finance Manager Salary: £56,375 per year Location: London office attendance 1-2 days per week with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing date: 31st December 2025 Interviews: W/C 5th January Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. About the Role As Finance Manager, you will oversee the operational finance function and ensure the organisation maintains accurate, reliable and compliant financial records. You will line manage a team of Finance Officers, lead on financial reporting, support statutory accounts preparation, and ensure all financial processes meet regulatory standards. Key responsibilities include: Managing and developing the finance team Overseeing all financial transactions and ensuring compliance with internal policies and external regulations Maintaining accurate ledgers and control account reconciliations Supporting monthly and year end financial statements in line with SORP and FRS 102 Ensuring timely and accurate month end journals and management accounting Supporting budgeting and forecasting processes Preparing annual service charge budgets with budget holders Producing audit schedules and working papers Overseeing operational finance including accounts payable, receivable, rent accounting, payroll and bank reconciliations Managing balance sheet reconciliations, accruals and prepayments Providing financial data for grant claims, loan covenant monitoring and other funder requirements About You You will be a part qualified Accountant (CIPFA, CIMA, ACCA or ACA) with strong technical accounting knowledge, particularly relating to FRS 102 and SORP. You will bring experience managing a finance team and have excellent attention to detail, analytical capability and a strong understanding of financial controls, compliance and reporting. Essential experience and skills: Technical accounting expertise and experience preparing or supporting statutory accounts Previous team management within a finance setting Strong understanding of compliance and regulatory standards High level of accuracy and attention to detail Ability to work proactively and support wider organisational needs Experience in the charity or not for profit sector is highly desirable About the Organisation The organisation provides housing and support services and relies on a robust, well managed finance function to ensure sustainability, compliance and informed decision making. You will play a key part in maintaining financial integrity and supporting the delivery of high quality services. Other roles you may have experience of could include: Financial Controller, Senior Finance Officer, Finance Lead, Management Accountant, Financial Accounting Manager, Head of Finance (Deputy Level) PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background The role would suit someone looking for their first career move following their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include: Customer Services / Account Management - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in customer services or account management. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment. The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in London, some time working from home. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Dec 11, 2025
Full time
Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background The role would suit someone looking for their first career move following their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include: Customer Services / Account Management - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in customer services or account management. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment. The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in London, some time working from home. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Looking for a long-term Housing Options Officer contract outside of London? A local authority in East Sussex is looking for a Housing Options Officer to start immediately on an initial 3-month contract, with a strong chance of extension. What you'll be doing: Handling homelessness applications from first approach through to main duty decisions Completing s184 decisions and updating Personal Housing Plans (PHPs) Managing a caseload of around 40 clients Providing advice and prevention support to those at risk of homelessness You'll be in the office two days a week to cover phone duty and manage occasional in-person homeless approaches. Less than an hour from Central London, the council is easily accessible by public transport. What helps you stand out: Experience with Abritas or Civica systems Background working with a local authority housing team for 2 years+ Pay rate: 28-31 per hour, depending on experience To apply, send your CV to (url removed).
Dec 11, 2025
Contractor
Looking for a long-term Housing Options Officer contract outside of London? A local authority in East Sussex is looking for a Housing Options Officer to start immediately on an initial 3-month contract, with a strong chance of extension. What you'll be doing: Handling homelessness applications from first approach through to main duty decisions Completing s184 decisions and updating Personal Housing Plans (PHPs) Managing a caseload of around 40 clients Providing advice and prevention support to those at risk of homelessness You'll be in the office two days a week to cover phone duty and manage occasional in-person homeless approaches. Less than an hour from Central London, the council is easily accessible by public transport. What helps you stand out: Experience with Abritas or Civica systems Background working with a local authority housing team for 2 years+ Pay rate: 28-31 per hour, depending on experience To apply, send your CV to (url removed).
Why this role exists We deliver practical legal support that changes lives. To grow responsibly, we need a COO to build operational excellence and keep systems ready to scale. What you will lead • Financial leadership Build, manage and monitor the annual budget; lead forecasting and cashflow; produce reports; oversee accounting, payments, payroll and invoicing; maintain strong controls and compliance; track restricted funds; support grant bids and donor reporting. • Day-to-day operations Maintain efficient systems across casework, admin and volunteers; design policies, SOPs and QA; oversee IT, digital tools and case management; ensure GDPR-compliant data handling; lead operational responses to risk and regulation. • Strategy and organisational development Work with the Executive Director on strategy; lead service development, scaling projects and national expansion; improve volunteer pathways, client experience and internal processes; provide data-driven insight for the Board. • People, volunteers and HR Support recruitment, onboarding and retention; develop clear HR processes and documentation; ensure supervision, wellbeing and safeguarding frameworks. • Governance, risk and compliance Manage risk registers and mitigation plans; lead internal audits and quality reviews; prepare Board papers; ensure compliance with legal, regulatory and charity requirements. You ll thrive here if you show • Ownership and follow-through: you take responsibility and land the work. • Planning under pressure: you bring order, rhythm and clarity. • Bold, informed judgement: you improve systems based on evidence, not habit. • Entrepreneurial drive: you simplify, standardise and scale what works. • Inclusive practice: you design operations that are easier to use and safer to deliver. • Clear communication: you turn complexity into simple actions and updates. • Team-building and collaboration: you help staff and volunteers succeed together. • Constant learning: you refine processes and leave usable documentation. What you will bring • Significant operational leadership in a non-profit, legal, community or mission-driven setting. • Strong financial management across budgeting, forecasting, reporting and controls. • Ability to build robust systems in a small but scaling organisation. • Strategic, organised and analytical working style. • Confident people leadership and clear communication. • Understanding of governance, safeguarding, risk and regulatory compliance. • Commitment to trans equality, dignity and client-centred practice. Helpful extras • Experience in legal services or legal operations. • Managing grants or donor-funded programmes. • Experience scaling an organisation or building new infrastructure. • Knowledge of trans community needs and support services. Practicalities • Hours: part time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Reporting line: Executive Director. • Salary: based on experience and time commitment. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines. Planning under pressure You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver. Inclusive practice You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved. Clear communication You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don t get offended and see it as a chance to improve. Team-building and collaboration You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger. Constant learning You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better. • Team-building and collaboration: you lead creatives and volunteers well. • Constant learning: you test, measure and iterate. What you will bring • A strong portfolio showing strategy-led creative across static, motion and copy. • Three or more years in creative communications or campaigns (agency, newsroom, charity or in-house). • Confident in Adobe Creative Cloud and either Figma or similar; comfortable with short-form video editing and basic motion. • Platform literacy across Instagram, LinkedIn, TikTok and YouTube, and working knowledge of analytics and paid promotion. • Clear writing and an ear for tone; calm leadership and useable feedback. • Sound judgement on reputation, privacy, GDPR and consent. • Commitment to trans-led practice and the communities we serve. Helpful extras • Clinic or not-for-profit experience. • Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment. • Basic SEO and email automation. Practicalities • Hours: full time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Salary: £25,000. • Reporting line: Executive Director. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services . click apply for full job details
Dec 11, 2025
Full time
Why this role exists We deliver practical legal support that changes lives. To grow responsibly, we need a COO to build operational excellence and keep systems ready to scale. What you will lead • Financial leadership Build, manage and monitor the annual budget; lead forecasting and cashflow; produce reports; oversee accounting, payments, payroll and invoicing; maintain strong controls and compliance; track restricted funds; support grant bids and donor reporting. • Day-to-day operations Maintain efficient systems across casework, admin and volunteers; design policies, SOPs and QA; oversee IT, digital tools and case management; ensure GDPR-compliant data handling; lead operational responses to risk and regulation. • Strategy and organisational development Work with the Executive Director on strategy; lead service development, scaling projects and national expansion; improve volunteer pathways, client experience and internal processes; provide data-driven insight for the Board. • People, volunteers and HR Support recruitment, onboarding and retention; develop clear HR processes and documentation; ensure supervision, wellbeing and safeguarding frameworks. • Governance, risk and compliance Manage risk registers and mitigation plans; lead internal audits and quality reviews; prepare Board papers; ensure compliance with legal, regulatory and charity requirements. You ll thrive here if you show • Ownership and follow-through: you take responsibility and land the work. • Planning under pressure: you bring order, rhythm and clarity. • Bold, informed judgement: you improve systems based on evidence, not habit. • Entrepreneurial drive: you simplify, standardise and scale what works. • Inclusive practice: you design operations that are easier to use and safer to deliver. • Clear communication: you turn complexity into simple actions and updates. • Team-building and collaboration: you help staff and volunteers succeed together. • Constant learning: you refine processes and leave usable documentation. What you will bring • Significant operational leadership in a non-profit, legal, community or mission-driven setting. • Strong financial management across budgeting, forecasting, reporting and controls. • Ability to build robust systems in a small but scaling organisation. • Strategic, organised and analytical working style. • Confident people leadership and clear communication. • Understanding of governance, safeguarding, risk and regulatory compliance. • Commitment to trans equality, dignity and client-centred practice. Helpful extras • Experience in legal services or legal operations. • Managing grants or donor-funded programmes. • Experience scaling an organisation or building new infrastructure. • Knowledge of trans community needs and support services. Practicalities • Hours: part time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Reporting line: Executive Director. • Salary: based on experience and time commitment. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines. Planning under pressure You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver. Inclusive practice You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved. Clear communication You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don t get offended and see it as a chance to improve. Team-building and collaboration You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger. Constant learning You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better. • Team-building and collaboration: you lead creatives and volunteers well. • Constant learning: you test, measure and iterate. What you will bring • A strong portfolio showing strategy-led creative across static, motion and copy. • Three or more years in creative communications or campaigns (agency, newsroom, charity or in-house). • Confident in Adobe Creative Cloud and either Figma or similar; comfortable with short-form video editing and basic motion. • Platform literacy across Instagram, LinkedIn, TikTok and YouTube, and working knowledge of analytics and paid promotion. • Clear writing and an ear for tone; calm leadership and useable feedback. • Sound judgement on reputation, privacy, GDPR and consent. • Commitment to trans-led practice and the communities we serve. Helpful extras • Clinic or not-for-profit experience. • Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment. • Basic SEO and email automation. Practicalities • Hours: full time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Salary: £25,000. • Reporting line: Executive Director. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services . click apply for full job details
Property Compliance & Contracts Officer Housing Hybrid working - 3 days on site / 2 from home The role: We are looking for a proactive person who will be responsible for managing contractor relationships and monitoring performance to ensure service delivery meets our residents' needs and contractual requirements. Will be expected to liaise with contractors, tenants and freeholders to arrange the testing and inspections required to ensure properties within the portfolios meet all statutory obligations and local property licensing conditions and repairs. Primarily heating and gas contracts Must have experience in a similar role. Please apply with an updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Dec 11, 2025
Contractor
Property Compliance & Contracts Officer Housing Hybrid working - 3 days on site / 2 from home The role: We are looking for a proactive person who will be responsible for managing contractor relationships and monitoring performance to ensure service delivery meets our residents' needs and contractual requirements. Will be expected to liaise with contractors, tenants and freeholders to arrange the testing and inspections required to ensure properties within the portfolios meet all statutory obligations and local property licensing conditions and repairs. Primarily heating and gas contracts Must have experience in a similar role. Please apply with an updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
A fantastic opportunity has emerged for a Private Rented Sector Officer to join our public sector client's homelessness department in a temporary placement, initially for three months (but with every possibility of being extended should the successful candidate perform well). Our client is based in Haywards Heath in Mid Sussex, and their station is on the Thameslink service which is just a 27 minute direct train service from East Croydon station. Working 37 hours each week (Monday to Friday), this post is hybrid working (2 days per week in their office but some travel in the district may be required). Free staff parking is available, and experience of Home Connections is desirable. Main responsibilities of the role include: Providing a tenancy sustainment service to private sector tenants & landlords who have approached the Council and are at risk of homelessness as well as those who have been assisted under the Council's Rent in Advance and Deposit Guarantee Scheme, liaising with their landlords and the Council's Housing Benefit Department where necessary to resolve problems and prevent homelessness. Providing assistance and mediation to tenants and private landlords in relation to rent payments impacted by welfare benefit changes including Universal Credit in order to prevent homelessness. Proactively developing links and positive working relationships with private landlords and letting agents to ensure a supply of private rented homes is available to households referred to the post holder by colleagues in the Council's Housing Options Team, in order to prevent homelessness wherever possible. Sourcing suitable, affordable private lettings with new and existing landlords that would enable the Council to discharge its full homelessness duty into the private rented sector where this is considered appropriate. Working closely with colleagues in the Housing Options Team to operate the Council's Rent in Advance and Deposit Guarantee Scheme. Investigating claims against Deposit Guarantees, including inspection of properties as required, negotiating with landlords, agents and tenants to reach an equitable settlement. Please note, a car driver/owner would be desirable but is not essential providing you are happy to get around the borough by public transport when required. Only applicants who feel they meet the above criteria need apply for this post.
Dec 11, 2025
Seasonal
A fantastic opportunity has emerged for a Private Rented Sector Officer to join our public sector client's homelessness department in a temporary placement, initially for three months (but with every possibility of being extended should the successful candidate perform well). Our client is based in Haywards Heath in Mid Sussex, and their station is on the Thameslink service which is just a 27 minute direct train service from East Croydon station. Working 37 hours each week (Monday to Friday), this post is hybrid working (2 days per week in their office but some travel in the district may be required). Free staff parking is available, and experience of Home Connections is desirable. Main responsibilities of the role include: Providing a tenancy sustainment service to private sector tenants & landlords who have approached the Council and are at risk of homelessness as well as those who have been assisted under the Council's Rent in Advance and Deposit Guarantee Scheme, liaising with their landlords and the Council's Housing Benefit Department where necessary to resolve problems and prevent homelessness. Providing assistance and mediation to tenants and private landlords in relation to rent payments impacted by welfare benefit changes including Universal Credit in order to prevent homelessness. Proactively developing links and positive working relationships with private landlords and letting agents to ensure a supply of private rented homes is available to households referred to the post holder by colleagues in the Council's Housing Options Team, in order to prevent homelessness wherever possible. Sourcing suitable, affordable private lettings with new and existing landlords that would enable the Council to discharge its full homelessness duty into the private rented sector where this is considered appropriate. Working closely with colleagues in the Housing Options Team to operate the Council's Rent in Advance and Deposit Guarantee Scheme. Investigating claims against Deposit Guarantees, including inspection of properties as required, negotiating with landlords, agents and tenants to reach an equitable settlement. Please note, a car driver/owner would be desirable but is not essential providing you are happy to get around the borough by public transport when required. Only applicants who feel they meet the above criteria need apply for this post.
RM Recruit are excited to be working with a Birmingham based housing association in their search for a Finance Officer specialising in Rent Accounting to join their finance team on a full-time, temporary basis for 3 months. This is mostly a remote role with office presence set at twice per month. This position plays a key part in ensuring the accurate delivery of rent-related financial information across the Group. You will help maintain robust property data, support financial reporting, and contribute to essential regulatory submissions. The ideal candidate will be immediately available or available on short notice. Key Responsibilities Assist in the accurate preparation, analysis, and reporting of rent accounting information for the Group. Ensure all property and rent-related information is correctly recorded and maintained to support reliable performance reporting. Assist with the monthly and quarterly management accounts including forecasting and variance notes for the Group. Assist with the production of the rent debit reconciliation. Provide support to budget holders across the organisation. Provide finance support in the preparation and completion of external regulatory returns relating to rent and property stock. Work closely with internal teams to ensure consistency and accuracy across systems and reporting processes. Support organisational objectives by demonstrating and promoting the Group s values and behaviours in all aspects of your work. Liaise with internal and external auditors on relevant audit work. Assist in preparation of reports to the Group Executive Team and the Group Board and Committees. Person Specification: Has experience in rent accounting, housing finance, or a related field. Demonstrates strong analytical and data management skills. Has excellent attention to detail and the ability to work with complex financial information. Communicates clearly and works effectively with colleagues across multiple departments. Embraces organisational values and contributes positively to team culture. If you are a driven Finance Officer on the lookout for your next challenge, we encourage you to apply. RM Recruit is committed to Equality, Diversity and Inclusion and will treat all applicants equally irrespective of sex, sexual orientation, marital/civil partnership status, age, disability, race, religion, pregnancy, ethnic or national origin.
Dec 11, 2025
Contractor
RM Recruit are excited to be working with a Birmingham based housing association in their search for a Finance Officer specialising in Rent Accounting to join their finance team on a full-time, temporary basis for 3 months. This is mostly a remote role with office presence set at twice per month. This position plays a key part in ensuring the accurate delivery of rent-related financial information across the Group. You will help maintain robust property data, support financial reporting, and contribute to essential regulatory submissions. The ideal candidate will be immediately available or available on short notice. Key Responsibilities Assist in the accurate preparation, analysis, and reporting of rent accounting information for the Group. Ensure all property and rent-related information is correctly recorded and maintained to support reliable performance reporting. Assist with the monthly and quarterly management accounts including forecasting and variance notes for the Group. Assist with the production of the rent debit reconciliation. Provide support to budget holders across the organisation. Provide finance support in the preparation and completion of external regulatory returns relating to rent and property stock. Work closely with internal teams to ensure consistency and accuracy across systems and reporting processes. Support organisational objectives by demonstrating and promoting the Group s values and behaviours in all aspects of your work. Liaise with internal and external auditors on relevant audit work. Assist in preparation of reports to the Group Executive Team and the Group Board and Committees. Person Specification: Has experience in rent accounting, housing finance, or a related field. Demonstrates strong analytical and data management skills. Has excellent attention to detail and the ability to work with complex financial information. Communicates clearly and works effectively with colleagues across multiple departments. Embraces organisational values and contributes positively to team culture. If you are a driven Finance Officer on the lookout for your next challenge, we encourage you to apply. RM Recruit is committed to Equality, Diversity and Inclusion and will treat all applicants equally irrespective of sex, sexual orientation, marital/civil partnership status, age, disability, race, religion, pregnancy, ethnic or national origin.
Are you passionate about helping customers sustain their tenancies and promoting a rent-first culture? We re looking for a proactive Income Officer to join our Housing Services team. In this role, you ll manage rent accounts, take appropriate action to recover arrears, and provide financial inclusion advice to customers. You ll work closely with internal teams and external agencies to maximise income, support customers with welfare benefits, and ensure compliance with housing legislation. Your work will make a real difference in helping customers maintain their homes and financial stability. Key Responsibilities Monitor and manage the debt recovery process across all tenure types. Take timely and effective action to recover rent arrears, former tenancy arrears, service charges, and recharges. Liaise with Housing Benefit teams and the Department for Work and Pensions to resolve entitlement queries and minimise overpayments. Provide advice and signposting to maximise customer income, including referrals to Money Advice services. Prepare and present cases for court, attend hearings, and manage the eviction process when necessary. Promote and develop a rent-paying culture across the organisation. Maintain accurate records using CX/CRM and ensure compliance with Pre-Court Protocols. What We re Looking For Strong knowledge of welfare benefits and money advice. Excellent communication, negotiation, and influencing skills. Experience in income recovery within a social housing environment. Practical knowledge of housing legislation and court processes. Ability to analyse data, prioritise workload, and work on your own initiative. A full UK driving licence and access to a vehicle insured for business purposes. This is a fantastic opportunity to be part of a supportive team that values respect, collaboration, and making a positive impact in our communities. If you feel you would be the right person for this role, simply Apply Now!
Dec 11, 2025
Full time
Are you passionate about helping customers sustain their tenancies and promoting a rent-first culture? We re looking for a proactive Income Officer to join our Housing Services team. In this role, you ll manage rent accounts, take appropriate action to recover arrears, and provide financial inclusion advice to customers. You ll work closely with internal teams and external agencies to maximise income, support customers with welfare benefits, and ensure compliance with housing legislation. Your work will make a real difference in helping customers maintain their homes and financial stability. Key Responsibilities Monitor and manage the debt recovery process across all tenure types. Take timely and effective action to recover rent arrears, former tenancy arrears, service charges, and recharges. Liaise with Housing Benefit teams and the Department for Work and Pensions to resolve entitlement queries and minimise overpayments. Provide advice and signposting to maximise customer income, including referrals to Money Advice services. Prepare and present cases for court, attend hearings, and manage the eviction process when necessary. Promote and develop a rent-paying culture across the organisation. Maintain accurate records using CX/CRM and ensure compliance with Pre-Court Protocols. What We re Looking For Strong knowledge of welfare benefits and money advice. Excellent communication, negotiation, and influencing skills. Experience in income recovery within a social housing environment. Practical knowledge of housing legislation and court processes. Ability to analyse data, prioritise workload, and work on your own initiative. A full UK driving licence and access to a vehicle insured for business purposes. This is a fantastic opportunity to be part of a supportive team that values respect, collaboration, and making a positive impact in our communities. If you feel you would be the right person for this role, simply Apply Now!
Housing Officer Brentwood Contract £23.46 per hour Our client is looking for an experienced Housing Officer This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. To cover a patch of 400 properties, arrears recovery, estate inspections, tenancy audits, tenancy management Knowledge of the Orchard Housing Management System. Qualification in Housing Management Substantial experience of working in a Social Housing environment Practical experience of income recovery and debt collection. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk To provide a high quality estate management service; ensuring outstanding customer service and service delivery. Engaging with customers to design services that work for them and utilising resources within the local community to make a real, quality difference to people s lives. The post covers a wide range of duties assisting with the day to day management of the Council s housing stock as it relates to efficient estate management, including rent arrears and anti-social behaviour The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Dec 11, 2025
Contractor
Housing Officer Brentwood Contract £23.46 per hour Our client is looking for an experienced Housing Officer This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. To cover a patch of 400 properties, arrears recovery, estate inspections, tenancy audits, tenancy management Knowledge of the Orchard Housing Management System. Qualification in Housing Management Substantial experience of working in a Social Housing environment Practical experience of income recovery and debt collection. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk To provide a high quality estate management service; ensuring outstanding customer service and service delivery. Engaging with customers to design services that work for them and utilising resources within the local community to make a real, quality difference to people s lives. The post covers a wide range of duties assisting with the day to day management of the Council s housing stock as it relates to efficient estate management, including rent arrears and anti-social behaviour The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
A Housing Association is currently looking for a a Housing Administrator on a temporary basis for about 3 months Key responsibilities are as follows Resident callbacks Administration tasks Low-level rent and service charge arrears Service charge billing Fire risk actions Repairs Liaising with Housing Officers and Property Managers PAYE 17.07 Umbrella 22.57 Hybrid role, 2 days in office Essential requirements Must have a good consistent administrative background ideally in Housing Able and show experience of being able to deal with people Must be excellent on Word & Excel Must be immediately available or on short notice.
Dec 11, 2025
Seasonal
A Housing Association is currently looking for a a Housing Administrator on a temporary basis for about 3 months Key responsibilities are as follows Resident callbacks Administration tasks Low-level rent and service charge arrears Service charge billing Fire risk actions Repairs Liaising with Housing Officers and Property Managers PAYE 17.07 Umbrella 22.57 Hybrid role, 2 days in office Essential requirements Must have a good consistent administrative background ideally in Housing Able and show experience of being able to deal with people Must be excellent on Word & Excel Must be immediately available or on short notice.
Our client, a dynamic and rapidly growing housing association, is seeking an experienced Senior Financial Officer to join their team. Offering hybrid working, excellent opportunities for career progression, and a competitive salary, this is an exciting opportunity for a finance professional looking to make a significant impact within a forward-thinking organisation. Key Responsibilities of the Senior Financial Officer: Developing and managing long-term strategies, including budgets and forecasts, to ensure the organisations sustainability. Ensuring accurate reporting and maintaining compliance with housing regulations and industry standards, including overseeing audits and external reporting requirements. Managing cash flow, investments, and coordinating loans to safeguard the association's economic health. Identifying and mitigating risks, particularly in relation to funding, tenant income, and market fluctuations. Building and maintaining relationships with government bodies, lenders, and other key stakeholders. Overseeing the planning of new housing projects, capital investments, and refurbishment initiatives. I'd love to speak to anyone who has: Extensive experience in management within social housing, with a solid understanding of related regulations and challenges. A background in budgeting, forecasting, and reporting, along with managing cash flow effectively. Professional qualifications such as ACA, ACCA, CIMA, or equivalent are highly desirable. Strong leadership, communication, and stakeholder management skills, with the ability to collaborate effectively with senior leaders and external partners. A proactive, strategic thinker capable of managing multiple priorities in a fast-paced environment. This role offers a salary between 45,000 - 65,000, depending on experience This Senior Financial Officer role offers the following benefits: Hybrid working Excellent opportunities for career progression with a growing association Competitive salary This location in East London is highly commutable, offering excellent transport links via the DLR, Jubilee Line, and Elizabeth Line, with easy access to major roads. I would also like to speak to anyone currently working as a Finance Director, Controller, Manager, or Business Partner. This is an exciting opportunity to join a progressive and fast-growing housing association committed to making a real difference in the community. If this Senior Financial Officer roe is for you, then please apply or contact (url removed)
Dec 10, 2025
Full time
Our client, a dynamic and rapidly growing housing association, is seeking an experienced Senior Financial Officer to join their team. Offering hybrid working, excellent opportunities for career progression, and a competitive salary, this is an exciting opportunity for a finance professional looking to make a significant impact within a forward-thinking organisation. Key Responsibilities of the Senior Financial Officer: Developing and managing long-term strategies, including budgets and forecasts, to ensure the organisations sustainability. Ensuring accurate reporting and maintaining compliance with housing regulations and industry standards, including overseeing audits and external reporting requirements. Managing cash flow, investments, and coordinating loans to safeguard the association's economic health. Identifying and mitigating risks, particularly in relation to funding, tenant income, and market fluctuations. Building and maintaining relationships with government bodies, lenders, and other key stakeholders. Overseeing the planning of new housing projects, capital investments, and refurbishment initiatives. I'd love to speak to anyone who has: Extensive experience in management within social housing, with a solid understanding of related regulations and challenges. A background in budgeting, forecasting, and reporting, along with managing cash flow effectively. Professional qualifications such as ACA, ACCA, CIMA, or equivalent are highly desirable. Strong leadership, communication, and stakeholder management skills, with the ability to collaborate effectively with senior leaders and external partners. A proactive, strategic thinker capable of managing multiple priorities in a fast-paced environment. This role offers a salary between 45,000 - 65,000, depending on experience This Senior Financial Officer role offers the following benefits: Hybrid working Excellent opportunities for career progression with a growing association Competitive salary This location in East London is highly commutable, offering excellent transport links via the DLR, Jubilee Line, and Elizabeth Line, with easy access to major roads. I would also like to speak to anyone currently working as a Finance Director, Controller, Manager, or Business Partner. This is an exciting opportunity to join a progressive and fast-growing housing association committed to making a real difference in the community. If this Senior Financial Officer roe is for you, then please apply or contact (url removed)
RM Recruit are excited to be working with a housing association in their search for a Finance Officer specialising in Rent Accounting to join their finance team on a full-time, temporary basis for 3 months. This is a remote role which plays a key part in ensuring the accurate delivery of rent-related financial information across the Group. The ideal candidate will be immediately available or available on short notice. Key Responsibilities Assist in the accurate preparation, analysis, and reporting of rent accounting information for the Group. Ensure all property and rent-related information is correctly recorded and maintained to support reliable performance reporting. Assist with the monthly and quarterly management accounts including forecasting and variance notes for the Group. Assist with the production of the rent debit reconciliation. Provide support to budget holders across the organisation. Provide finance support in the preparation and completion of external regulatory returns relating to rent and property stock. Work closely with internal teams to ensure consistency and accuracy across systems and reporting processes. Support organisational objectives by demonstrating and promoting the Group s values and behaviours in all aspects of your work. Liaise with internal and external auditors on relevant audit work. Assist in preparation of reports to the Group Executive Team and the Group Board and Committees. Person Specification: Has experience in rent accounting, housing finance, or a related field. Demonstrates strong analytical and data management skills. Has excellent attention to detail and the ability to work with complex financial information. Communicates clearly and works effectively with colleagues across multiple departments. Embraces organisational values and contributes positively to team culture. If you are a driven Finance Officer on the lookout for your next challenge, we encourage you to apply. RM Recruit is committed to Equality, Diversity and Inclusion and will treat all applicants equally irrespective of sex, sexual orientation, marital/civil partnership status, age, disability, race, religion, pregnancy, ethnic or national origin.
Dec 10, 2025
Contractor
RM Recruit are excited to be working with a housing association in their search for a Finance Officer specialising in Rent Accounting to join their finance team on a full-time, temporary basis for 3 months. This is a remote role which plays a key part in ensuring the accurate delivery of rent-related financial information across the Group. The ideal candidate will be immediately available or available on short notice. Key Responsibilities Assist in the accurate preparation, analysis, and reporting of rent accounting information for the Group. Ensure all property and rent-related information is correctly recorded and maintained to support reliable performance reporting. Assist with the monthly and quarterly management accounts including forecasting and variance notes for the Group. Assist with the production of the rent debit reconciliation. Provide support to budget holders across the organisation. Provide finance support in the preparation and completion of external regulatory returns relating to rent and property stock. Work closely with internal teams to ensure consistency and accuracy across systems and reporting processes. Support organisational objectives by demonstrating and promoting the Group s values and behaviours in all aspects of your work. Liaise with internal and external auditors on relevant audit work. Assist in preparation of reports to the Group Executive Team and the Group Board and Committees. Person Specification: Has experience in rent accounting, housing finance, or a related field. Demonstrates strong analytical and data management skills. Has excellent attention to detail and the ability to work with complex financial information. Communicates clearly and works effectively with colleagues across multiple departments. Embraces organisational values and contributes positively to team culture. If you are a driven Finance Officer on the lookout for your next challenge, we encourage you to apply. RM Recruit is committed to Equality, Diversity and Inclusion and will treat all applicants equally irrespective of sex, sexual orientation, marital/civil partnership status, age, disability, race, religion, pregnancy, ethnic or national origin.
Operations Manager - Housing Resident Support and Housing Management Location: Leeds & Bradford Salary: 33,699 per annum (depending on experience) Hours: Full-time, permanent Reports to: Chief Executive Officer (CEO) This charity provides accommodation and support to people who have become homeless at the end of the asylum process - including refugees granted leave to remain and Appeals Rights Exhausted (ARE) asylum seekers. We work to ensure all our residents have safe housing, access to essential support, and the opportunity to move on positively with their lives. About the Role We are seeking an experienced and compassionate Operations Manager to oversee all aspects of the charity's service delivery across Leeds and Bradford. Reporting directly to the CEO, you will play a key leadership role in ensuring our accommodation, support, and housing services are safe, compliant, and effective. You will lead, support, and develop a dedicated team of staff and volunteers, oversee housing operations and maintenance, and ensure that the individual care and support needs of all residents are met. This is a hands-on, varied, and rewarding role with a strong focus on operational excellence, team development, and improving outcomes for some of the most vulnerable members of our communities. Key Responsibilities Oversee all day-to-day operations across the charity in Leeds and Bradford. Ensure all housing stock is safe, well-maintained, and compliant with current housing and health & safety standards. Lead and manage support staff, volunteers, and students - providing supervision, guidance, and development opportunities. Develop and implement training and induction plans for all support team members. Oversee the delivery of high-quality housing and support services for refugees and asylum seekers , ensuring their care and support needs are assessed, met, and regularly reviewed. Manage maintenance systems, repairs, and contractor relationships to maintain high property standards. Lead on move-on support, helping residents transition to longer-term housing and independence. Support compliance with all safeguarding, health and safety, and housing management policies. Build and maintain strong relationships with partner organisations, landlords, and referral agencies. Deputise for the CEO when required and contribute to Board meetings and strategic planning. Represent at events, partnerships, and external meetings to raise the charity's profile and strengthen collaboration across the sector. About You You'll be a strong leader with excellent organisational and communication skills, ideally with experience in housing, supported accommodation, or refugee/asylum services . You'll bring a compassionate, person-centred approach and the ability to balance operational demands with empathy and care. Essential skills and experience: Proven experience in operational or service management within housing, social care, or the voluntary sector. Strong knowledge of housing standards, health and safety , and compliance requirements. Experience managing teams, supervising staff, and coordinating volunteers. Understanding of the challenges faced by refugees, asylum seekers, and vulnerable adults . Excellent organisational, problem-solving, and communication skills. Ability to work collaboratively with external partners, contractors, and community organisations. Commitment to equality, diversity, and inclusion. Why Join Us? Make a real difference to the lives of people rebuilding their futures. Join a supportive, passionate team within a growing, values-driven charity. Opportunity to shape and develop operational practices and influence future service design. Regular training, supervision, and professional development opportunities
Dec 10, 2025
Full time
Operations Manager - Housing Resident Support and Housing Management Location: Leeds & Bradford Salary: 33,699 per annum (depending on experience) Hours: Full-time, permanent Reports to: Chief Executive Officer (CEO) This charity provides accommodation and support to people who have become homeless at the end of the asylum process - including refugees granted leave to remain and Appeals Rights Exhausted (ARE) asylum seekers. We work to ensure all our residents have safe housing, access to essential support, and the opportunity to move on positively with their lives. About the Role We are seeking an experienced and compassionate Operations Manager to oversee all aspects of the charity's service delivery across Leeds and Bradford. Reporting directly to the CEO, you will play a key leadership role in ensuring our accommodation, support, and housing services are safe, compliant, and effective. You will lead, support, and develop a dedicated team of staff and volunteers, oversee housing operations and maintenance, and ensure that the individual care and support needs of all residents are met. This is a hands-on, varied, and rewarding role with a strong focus on operational excellence, team development, and improving outcomes for some of the most vulnerable members of our communities. Key Responsibilities Oversee all day-to-day operations across the charity in Leeds and Bradford. Ensure all housing stock is safe, well-maintained, and compliant with current housing and health & safety standards. Lead and manage support staff, volunteers, and students - providing supervision, guidance, and development opportunities. Develop and implement training and induction plans for all support team members. Oversee the delivery of high-quality housing and support services for refugees and asylum seekers , ensuring their care and support needs are assessed, met, and regularly reviewed. Manage maintenance systems, repairs, and contractor relationships to maintain high property standards. Lead on move-on support, helping residents transition to longer-term housing and independence. Support compliance with all safeguarding, health and safety, and housing management policies. Build and maintain strong relationships with partner organisations, landlords, and referral agencies. Deputise for the CEO when required and contribute to Board meetings and strategic planning. Represent at events, partnerships, and external meetings to raise the charity's profile and strengthen collaboration across the sector. About You You'll be a strong leader with excellent organisational and communication skills, ideally with experience in housing, supported accommodation, or refugee/asylum services . You'll bring a compassionate, person-centred approach and the ability to balance operational demands with empathy and care. Essential skills and experience: Proven experience in operational or service management within housing, social care, or the voluntary sector. Strong knowledge of housing standards, health and safety , and compliance requirements. Experience managing teams, supervising staff, and coordinating volunteers. Understanding of the challenges faced by refugees, asylum seekers, and vulnerable adults . Excellent organisational, problem-solving, and communication skills. Ability to work collaboratively with external partners, contractors, and community organisations. Commitment to equality, diversity, and inclusion. Why Join Us? Make a real difference to the lives of people rebuilding their futures. Join a supportive, passionate team within a growing, values-driven charity. Opportunity to shape and develop operational practices and influence future service design. Regular training, supervision, and professional development opportunities
Job Title: Collections Advisor Location: Customer & Communities Neighbourhoods Income Services Hours: 36.25 hours/week Contract: Fixed-term (until March) We re looking for a Collections Advisor to manage debt collection, payment arrangements, and financial support for tenants. If you're proactive, a strong communicator, and can handle sensitive financial matters, this role is for you. Collections Advisor Key Responsibilities: Debt Collection : Manage arrears, recharges, and sundry debts from tenants and former tenants. Customer Outreach : Make outbound calls to discuss payment plans and negotiate solutions. Data Management : Maintain accurate records in housing systems and financial databases. Team Support : Collaborate with Income Officers and Rent Accounting teams to ensure timely collections. Financial Support : Raise awareness of financial inclusion programs and refer to support services. Campaigns : Contribute to income collection projects and initiatives. Collections Advisor Requirements: Customer Service Experience , ideally in debt collection or a similar role. Strong Communication Skills for managing sensitive financial situations. Numeracy and accuracy in handling financial data. Problem-Solving Ability to assess situations and find effective solutions. Tech Skills : Proficient in Microsoft Office; experience with housing management systems is a plus. Collections Advisor Personal Qualities: Customer-Centered : Committed to delivering excellent service. Empathetic : Understanding of the financial challenges customers face. Adaptable : Comfortable with change and new challenges. Team-Oriented : Collaborative and able to work well with others. Qualifications: GCSE (Grade C or above) in Maths or equivalent. Please apply online for this Collections Advisor role To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
Dec 10, 2025
Seasonal
Job Title: Collections Advisor Location: Customer & Communities Neighbourhoods Income Services Hours: 36.25 hours/week Contract: Fixed-term (until March) We re looking for a Collections Advisor to manage debt collection, payment arrangements, and financial support for tenants. If you're proactive, a strong communicator, and can handle sensitive financial matters, this role is for you. Collections Advisor Key Responsibilities: Debt Collection : Manage arrears, recharges, and sundry debts from tenants and former tenants. Customer Outreach : Make outbound calls to discuss payment plans and negotiate solutions. Data Management : Maintain accurate records in housing systems and financial databases. Team Support : Collaborate with Income Officers and Rent Accounting teams to ensure timely collections. Financial Support : Raise awareness of financial inclusion programs and refer to support services. Campaigns : Contribute to income collection projects and initiatives. Collections Advisor Requirements: Customer Service Experience , ideally in debt collection or a similar role. Strong Communication Skills for managing sensitive financial situations. Numeracy and accuracy in handling financial data. Problem-Solving Ability to assess situations and find effective solutions. Tech Skills : Proficient in Microsoft Office; experience with housing management systems is a plus. Collections Advisor Personal Qualities: Customer-Centered : Committed to delivering excellent service. Empathetic : Understanding of the financial challenges customers face. Adaptable : Comfortable with change and new challenges. Team-Oriented : Collaborative and able to work well with others. Qualifications: GCSE (Grade C or above) in Maths or equivalent. Please apply online for this Collections Advisor role To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
Weve evolved our Housing Officer role into Customer & Neighbourhood Officer, and wed love for you to join our dedicated, highly motivated team. Our mission is simple: deliver outstanding service by utilising the skills, experience, and understanding of our residents. As a result of our growth strategy we have a number of full time roles to fill including permanent and fixed term for 12 months - th click apply for full job details
Dec 10, 2025
Full time
Weve evolved our Housing Officer role into Customer & Neighbourhood Officer, and wed love for you to join our dedicated, highly motivated team. Our mission is simple: deliver outstanding service by utilising the skills, experience, and understanding of our residents. As a result of our growth strategy we have a number of full time roles to fill including permanent and fixed term for 12 months - th click apply for full job details
Cheltenham Borough Council
Cheltenham, Gloucestershire
Cheltenham Borough Council is looking for a motivated and people-focused Resident Engagement Officer to join our Housing Services Community Team. Location: Hesters Way Community Resource Centre, Cassin Dr, Cheltenham GL51 7SU - with an opportunity to work at other Council locations as required Job Type: Part Time, Permanent Working Hours: 22 click apply for full job details
Dec 10, 2025
Full time
Cheltenham Borough Council is looking for a motivated and people-focused Resident Engagement Officer to join our Housing Services Community Team. Location: Hesters Way Community Resource Centre, Cassin Dr, Cheltenham GL51 7SU - with an opportunity to work at other Council locations as required Job Type: Part Time, Permanent Working Hours: 22 click apply for full job details
Complaints Administrator Permanent Office based 3 days Tower Hamlets 2 days Bromley 08:30am till 17:30pm 31-33K Per annum based on experience As a Complaints Co-Ordinator , you must be adaptable, you will provide essential administrative support to the contract team, This role requires strong communication, organisational, and problem-solving skills, along with a customer-focused mindset and the ability to handle sensitive or escalated issues professionally. You will serve as the central point of contact for receiving, documenting, investigating, and responding to complaints. Log and acknowledge all complaints related to heating and hot water services in line with contract policies. Triage complaints based on urgency, particularly prioritising cases involving vulnerable tenants or complete service loss. Liaise with engineers, contractors, and service teams to investigate and resolve complaints promptly. Ensure clear and empathetic communication with residents/tenants, keeping them updated on the progress and outcomes of their complaints. Track complaint response times to ensure compliance with contractual response and resolution targets (e.g. Specific Date given on the emails from Client ). Monitor contractor performance related to complaint handling and service delivery; raise persistent issues with contract managers. Maintain detailed records of complaints, communications, actions taken, and final outcomes in the complaints management system. (e.g. Tracker) Prepare regular reports on complaint volumes, root causes, and trends to support continuous service improvement. Work collaboratively with housing officers, tenant liaison officers, and technical teams to resolve underlying issues. Contribute to service reviews by identifying recurring faults (e.g., boiler failures, missed appointments) and recommending preventative actions. Ensure all complaint handling is compliant with the Housing Ombudsman Code or similar regulatory frameworks, where applicable.
Dec 10, 2025
Full time
Complaints Administrator Permanent Office based 3 days Tower Hamlets 2 days Bromley 08:30am till 17:30pm 31-33K Per annum based on experience As a Complaints Co-Ordinator , you must be adaptable, you will provide essential administrative support to the contract team, This role requires strong communication, organisational, and problem-solving skills, along with a customer-focused mindset and the ability to handle sensitive or escalated issues professionally. You will serve as the central point of contact for receiving, documenting, investigating, and responding to complaints. Log and acknowledge all complaints related to heating and hot water services in line with contract policies. Triage complaints based on urgency, particularly prioritising cases involving vulnerable tenants or complete service loss. Liaise with engineers, contractors, and service teams to investigate and resolve complaints promptly. Ensure clear and empathetic communication with residents/tenants, keeping them updated on the progress and outcomes of their complaints. Track complaint response times to ensure compliance with contractual response and resolution targets (e.g. Specific Date given on the emails from Client ). Monitor contractor performance related to complaint handling and service delivery; raise persistent issues with contract managers. Maintain detailed records of complaints, communications, actions taken, and final outcomes in the complaints management system. (e.g. Tracker) Prepare regular reports on complaint volumes, root causes, and trends to support continuous service improvement. Work collaboratively with housing officers, tenant liaison officers, and technical teams to resolve underlying issues. Contribute to service reviews by identifying recurring faults (e.g., boiler failures, missed appointments) and recommending preventative actions. Ensure all complaint handling is compliant with the Housing Ombudsman Code or similar regulatory frameworks, where applicable.
I am currently assisting my client in South Wales, identify two Temporary Accomdation Officer's. Role: Temporary Accomdation Officer Rate: Negotiable Start date: ASAP Working pattern: 2 days per week on site 3 days from home 37hrs per week Key requirements. Needs to own a car and be able to drive on site. IT savy and very ethusiastic. Background in social housing/housing association/tenancy management/lettings/estate agency background. The role will involve ASB, Property Inspections, Evictions/Warning letters, Rent arreras, tenancy management.
Dec 10, 2025
Contractor
I am currently assisting my client in South Wales, identify two Temporary Accomdation Officer's. Role: Temporary Accomdation Officer Rate: Negotiable Start date: ASAP Working pattern: 2 days per week on site 3 days from home 37hrs per week Key requirements. Needs to own a car and be able to drive on site. IT savy and very ethusiastic. Background in social housing/housing association/tenancy management/lettings/estate agency background. The role will involve ASB, Property Inspections, Evictions/Warning letters, Rent arreras, tenancy management.
