This rapidly expanding organisation require a Finance Systems/TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely. Client Details Rapidly expanding organisation Description This rapidly expanding organisation require a Finance Systems/TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely. Responsibilities Manage all aspects of delivering data to Finance administered systems (primarily Cognos TM1). Extract data from a range of sources and perform data cleansing as required. Manage data feeds between various source systems and Cognos TM1 reporting and forecasting tool. Perform necessary control reconciliations and resolve data anomalies and exceptions. Support design, build and maintenance of IBM Planning Analytics/TM1 reporting and forecasting tool. Support the Finance team in providing relevant information to key stakeholders. Drive the development of insightful financial analysis and identify opportunities to add value. Embed a culture of seeking to continuously improve processes and be an advocate of change within a growing organisation. Support transformation projects related to the upgrade and development of Finance systems eg Workday implementation. Advise on changes necessary to security to ensure appropriate segregation of duties or to improve efficiency, control, accuracy or effectiveness of Finance systems. Provide information requested by internal or external auditors. Lead training on Finance administered systems. Represent the Finance function on project and other ad-hoc work requests. Key Skills: Advanced/SME level user of TM1 Prior experience of developing in IBM Planning Analytics/TM1 essential Prior experience of administering databases and managing manual data feeds would be advantageous. Enthusiastic self-starter with good problem-solving skills. Prior experience of collating, managing, and analysing large volumes of data from a range of sources. Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement. Ability to work and meet deadlines under pressure. Excellent relationship management and communication skills. Excellent Excel skills. Prior experience of Workday Planning Analytics would be advantageous Profile Advanced/SME level user of TM1 Prior experience of developing in IBM Planning Analytics/TM1 essential Prior experience of administering databases and managing manual data feeds would be advantageous. Enthusiastic self-starter with good problem-solving skills. Prior experience of collating, managing, and analysing large volumes of data from a range of sources. Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement. Ability to work and meet deadlines under pressure. Excellent relationship management and communication skills. Excellent Excel skills. Prior experience of Workday Planning Analytics would be advantageous Job Offer Opportunity to join a rapidly expanding organisation Opportunity to support on continued Finance Systems projects
Mar 03, 2026
Full time
This rapidly expanding organisation require a Finance Systems/TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely. Client Details Rapidly expanding organisation Description This rapidly expanding organisation require a Finance Systems/TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely. Responsibilities Manage all aspects of delivering data to Finance administered systems (primarily Cognos TM1). Extract data from a range of sources and perform data cleansing as required. Manage data feeds between various source systems and Cognos TM1 reporting and forecasting tool. Perform necessary control reconciliations and resolve data anomalies and exceptions. Support design, build and maintenance of IBM Planning Analytics/TM1 reporting and forecasting tool. Support the Finance team in providing relevant information to key stakeholders. Drive the development of insightful financial analysis and identify opportunities to add value. Embed a culture of seeking to continuously improve processes and be an advocate of change within a growing organisation. Support transformation projects related to the upgrade and development of Finance systems eg Workday implementation. Advise on changes necessary to security to ensure appropriate segregation of duties or to improve efficiency, control, accuracy or effectiveness of Finance systems. Provide information requested by internal or external auditors. Lead training on Finance administered systems. Represent the Finance function on project and other ad-hoc work requests. Key Skills: Advanced/SME level user of TM1 Prior experience of developing in IBM Planning Analytics/TM1 essential Prior experience of administering databases and managing manual data feeds would be advantageous. Enthusiastic self-starter with good problem-solving skills. Prior experience of collating, managing, and analysing large volumes of data from a range of sources. Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement. Ability to work and meet deadlines under pressure. Excellent relationship management and communication skills. Excellent Excel skills. Prior experience of Workday Planning Analytics would be advantageous Profile Advanced/SME level user of TM1 Prior experience of developing in IBM Planning Analytics/TM1 essential Prior experience of administering databases and managing manual data feeds would be advantageous. Enthusiastic self-starter with good problem-solving skills. Prior experience of collating, managing, and analysing large volumes of data from a range of sources. Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement. Ability to work and meet deadlines under pressure. Excellent relationship management and communication skills. Excellent Excel skills. Prior experience of Workday Planning Analytics would be advantageous Job Offer Opportunity to join a rapidly expanding organisation Opportunity to support on continued Finance Systems projects
IFS Functional Consultant Remote with occasional travel £80,000-90,000 We're supporting a leading international business with a requirement for a functional IFS ERP Financial Analyst to join their systems and finance team. This is a fantastic opportunity for someone who has strong experience with IFS (Apps 10 or Cloud) and a passion for process improvement, finance system optimisation, and cross-functional collaboration. You'll play a key role in enhancing and supporting the IFS finance modules (AP, AR, GL, Projects), while contributing to system development, change initiatives, and user training. The role is hands-on and collaborative, ideal for someone who enjoys working closely with both finance and IT teams to streamline workflows and drive efficiency. Key Responsibilities: Collaborate with finance, accounting, and systems teams to enhance IFS ERP functionality Analyse, document, and improve financial business processes, especially across AP, AR, GL and project accounting Configure and troubleshoot posting controls and financial system behaviours Support new implementations, upgrades, and patch testing in the IFS environment Conduct functional testing and troubleshoot system issues as part of wider change initiatives Provide day-to-day support and training to business users across finance-related modules Assist in creating and maintaining system documentation, process flows, and user guides Work on automation and report development in line with user requirements Engage with internal stakeholders and external vendors to resolve system-related queries Support IFS projects and contribute to wider digital transformation goals Participate in occasional domestic and international travel as needed for project delivery or team collaboration Skills & Experience Required: Strong hands-on experience with IFS ERP, ideally IFS Apps 10 or IFS Cloud Functional knowledge of finance-related modules, especially Accounts Payable (AP) and Accounts Receivable (AR) Experience in analysing workflows, supporting end users, and driving ERP-related improvements Comfortable working across both business and technical teams to translate requirements into system solutions Understanding of SQL and data extraction tools is highly desirable Previous experience in a manufacturing, engineering or industrial environment is beneficial Excellent documentation, training and communication skills Analytical and detail-oriented, with a customer-first approach to systems support Familiarity with IFS tools such as Query Builder and IFS Report Designer is an advantage Proficient in Microsoft Office tools (Excel, Word, Visio, Project, etc.) Why you should join our client- Join a forward-thinking business with an established ERP landscape and active improvement roadmap Get hands-on with IFS at scale while playing a visible role in transformation projects Collaborate with high-performing teams across multiple geographies Enjoy a remote-friendly working model, with occasional travel for collaboration and project delivery Competitive salary and benefits on offer. If you have the relevant experience for this role and are interested in discussing this role in more detail, please apply using the link provided
Mar 03, 2026
Full time
IFS Functional Consultant Remote with occasional travel £80,000-90,000 We're supporting a leading international business with a requirement for a functional IFS ERP Financial Analyst to join their systems and finance team. This is a fantastic opportunity for someone who has strong experience with IFS (Apps 10 or Cloud) and a passion for process improvement, finance system optimisation, and cross-functional collaboration. You'll play a key role in enhancing and supporting the IFS finance modules (AP, AR, GL, Projects), while contributing to system development, change initiatives, and user training. The role is hands-on and collaborative, ideal for someone who enjoys working closely with both finance and IT teams to streamline workflows and drive efficiency. Key Responsibilities: Collaborate with finance, accounting, and systems teams to enhance IFS ERP functionality Analyse, document, and improve financial business processes, especially across AP, AR, GL and project accounting Configure and troubleshoot posting controls and financial system behaviours Support new implementations, upgrades, and patch testing in the IFS environment Conduct functional testing and troubleshoot system issues as part of wider change initiatives Provide day-to-day support and training to business users across finance-related modules Assist in creating and maintaining system documentation, process flows, and user guides Work on automation and report development in line with user requirements Engage with internal stakeholders and external vendors to resolve system-related queries Support IFS projects and contribute to wider digital transformation goals Participate in occasional domestic and international travel as needed for project delivery or team collaboration Skills & Experience Required: Strong hands-on experience with IFS ERP, ideally IFS Apps 10 or IFS Cloud Functional knowledge of finance-related modules, especially Accounts Payable (AP) and Accounts Receivable (AR) Experience in analysing workflows, supporting end users, and driving ERP-related improvements Comfortable working across both business and technical teams to translate requirements into system solutions Understanding of SQL and data extraction tools is highly desirable Previous experience in a manufacturing, engineering or industrial environment is beneficial Excellent documentation, training and communication skills Analytical and detail-oriented, with a customer-first approach to systems support Familiarity with IFS tools such as Query Builder and IFS Report Designer is an advantage Proficient in Microsoft Office tools (Excel, Word, Visio, Project, etc.) Why you should join our client- Join a forward-thinking business with an established ERP landscape and active improvement roadmap Get hands-on with IFS at scale while playing a visible role in transformation projects Collaborate with high-performing teams across multiple geographies Enjoy a remote-friendly working model, with occasional travel for collaboration and project delivery Competitive salary and benefits on offer. If you have the relevant experience for this role and are interested in discussing this role in more detail, please apply using the link provided
Technical Solution Architect - Hybrid (UK) Permanent | Full-time | Competitive Salary A leading UK organisation is seeking a Technical Solution Architect to help shape, design, and deliver enterprise-grade digital solutions across a modern Microsoft-centric technology landscape. This role is ideal for someone who enjoys owning solution architecture end-to-end, collaborating with a wide range of stakeholders, and influencing the future direction of digital platforms. About the Role As a Technical Solution Architect, you will translate complex business needs into robust, scalable, secure technical designs. You will oversee architectural definition across digital applications, with a strong emphasis on Microsoft Dynamics 365 (CE/CRM & FinOps) , Azure , and the Power Platform . You'll work across impact assessments, design, and delivery activities-guiding development teams, producing high-quality technical documentation, and ensuring solutions conform to architectural standards. The role also includes supporting BAU operations, participating in roadmap conversations, and contributing to long-term digital strategy. Key Responsibilities Design and document end-to-end solution architectures across Microsoft and digital platforms. Translate user stories and business requirements into solution designs, data flows, mock-ups, and technical documentation. Define integration patterns using Azure Logic Apps, Functions, Dataverse, and related services. Architect solutions across the Power Platform (Power Apps, Power Automate, Power BI). Support Agile delivery teams by contributing to timelines, technical decomposition, and solution assurance. Conduct technical design reviews to ensure alignment with enterprise standards and compliance. Collaborate with product managers, business analysts, developers, and testers throughout the delivery life cycle. Lead technical workshops and present architectural options to stakeholders. Stay up to date with Microsoft's roadmap and recommend adoption of new capabilities. Support ongoing operations with architectural guidance, performance optimisation, and issue resolution. Skills & Experience Strong expertise with Microsoft Azure (Logic Apps, Functions, API Management, DevOps). Practical experience designing solutions for Dynamics 365 CE/CRM and D365 Finance & Operations . Knowledge of Power Platform governance and architectural patterns. Proficiency in C#, .NET, JavaScript, and SQL Server. Strong understanding of CRM/ERP processes, ideally in regulated industries. Experience with data migration, integration patterns, and Legacy modernisation. Excellent communication and stakeholder engagement skills. Strong documentation capability, including solution designs and technical specifications. Familiarity with Agile and DevOps delivery approaches. Ability to produce wireframes, user flows, and mock-ups to support solution clarity. What We're Looking For A detail-driven, collaborative architect who can balance short-term delivery needs with long-term architectural vision-bringing both strong technical depth and clear communication to help drive meaningful digital transformation.
Mar 02, 2026
Full time
Technical Solution Architect - Hybrid (UK) Permanent | Full-time | Competitive Salary A leading UK organisation is seeking a Technical Solution Architect to help shape, design, and deliver enterprise-grade digital solutions across a modern Microsoft-centric technology landscape. This role is ideal for someone who enjoys owning solution architecture end-to-end, collaborating with a wide range of stakeholders, and influencing the future direction of digital platforms. About the Role As a Technical Solution Architect, you will translate complex business needs into robust, scalable, secure technical designs. You will oversee architectural definition across digital applications, with a strong emphasis on Microsoft Dynamics 365 (CE/CRM & FinOps) , Azure , and the Power Platform . You'll work across impact assessments, design, and delivery activities-guiding development teams, producing high-quality technical documentation, and ensuring solutions conform to architectural standards. The role also includes supporting BAU operations, participating in roadmap conversations, and contributing to long-term digital strategy. Key Responsibilities Design and document end-to-end solution architectures across Microsoft and digital platforms. Translate user stories and business requirements into solution designs, data flows, mock-ups, and technical documentation. Define integration patterns using Azure Logic Apps, Functions, Dataverse, and related services. Architect solutions across the Power Platform (Power Apps, Power Automate, Power BI). Support Agile delivery teams by contributing to timelines, technical decomposition, and solution assurance. Conduct technical design reviews to ensure alignment with enterprise standards and compliance. Collaborate with product managers, business analysts, developers, and testers throughout the delivery life cycle. Lead technical workshops and present architectural options to stakeholders. Stay up to date with Microsoft's roadmap and recommend adoption of new capabilities. Support ongoing operations with architectural guidance, performance optimisation, and issue resolution. Skills & Experience Strong expertise with Microsoft Azure (Logic Apps, Functions, API Management, DevOps). Practical experience designing solutions for Dynamics 365 CE/CRM and D365 Finance & Operations . Knowledge of Power Platform governance and architectural patterns. Proficiency in C#, .NET, JavaScript, and SQL Server. Strong understanding of CRM/ERP processes, ideally in regulated industries. Experience with data migration, integration patterns, and Legacy modernisation. Excellent communication and stakeholder engagement skills. Strong documentation capability, including solution designs and technical specifications. Familiarity with Agile and DevOps delivery approaches. Ability to produce wireframes, user flows, and mock-ups to support solution clarity. What We're Looking For A detail-driven, collaborative architect who can balance short-term delivery needs with long-term architectural vision-bringing both strong technical depth and clear communication to help drive meaningful digital transformation.
Technical Solution Architect - Hybrid (UK) Permanent | Full-time | Competitive Salary A leading UK organisation is seeking a Technical Solution Architect to help shape, design, and deliver enterprise-grade digital solutions across a modern Microsoft-centric technology landscape. This role is ideal for someone who enjoys owning solution architecture end-to-end, collaborating with a wide range of stakeholders, and influencing the future direction of digital platforms. About the Role As a Technical Solution Architect, you will translate complex business needs into robust, scalable, secure technical designs. You will oversee architectural definition across digital applications, with a strong emphasis on Microsoft Dynamics 365 (CE/CRM & FinOps) , Azure , and the Power Platform . You'll work across impact assessments, design, and delivery activities-guiding development teams, producing high-quality technical documentation, and ensuring solutions conform to architectural standards. The role also includes supporting BAU operations, participating in roadmap conversations, and contributing to long-term digital strategy. Key Responsibilities Design and document end-to-end solution architectures across Microsoft and digital platforms. Translate user stories and business requirements into solution designs, data flows, mock-ups, and technical documentation. Define integration patterns using Azure Logic Apps, Functions, Dataverse, and related services. Architect solutions across the Power Platform (Power Apps, Power Automate, Power BI). Support Agile delivery teams by contributing to timelines, technical decomposition, and solution assurance. Conduct technical design reviews to ensure alignment with enterprise standards and compliance. Collaborate with product managers, business analysts, developers, and testers throughout the delivery life cycle. Lead technical workshops and present architectural options to stakeholders. Stay up to date with Microsoft's roadmap and recommend adoption of new capabilities. Support ongoing operations with architectural guidance, performance optimisation, and issue resolution. Skills & Experience Strong expertise with Microsoft Azure (Logic Apps, Functions, API Management, DevOps). Practical experience designing solutions for Dynamics 365 CE/CRM and D365 Finance & Operations . Knowledge of Power Platform governance and architectural patterns. Proficiency in C#, .NET, JavaScript, and SQL Server. Strong understanding of CRM/ERP processes, ideally in regulated industries. Experience with data migration, integration patterns, and Legacy modernisation. Excellent communication and stakeholder engagement skills. Strong documentation capability, including solution designs and technical specifications. Familiarity with Agile and DevOps delivery approaches. Ability to produce wireframes, user flows, and mock-ups to support solution clarity. What We're Looking For A detail-driven, collaborative architect who can balance short-term delivery needs with long-term architectural vision-bringing both strong technical depth and clear communication to help drive meaningful digital transformation.
Mar 02, 2026
Full time
Technical Solution Architect - Hybrid (UK) Permanent | Full-time | Competitive Salary A leading UK organisation is seeking a Technical Solution Architect to help shape, design, and deliver enterprise-grade digital solutions across a modern Microsoft-centric technology landscape. This role is ideal for someone who enjoys owning solution architecture end-to-end, collaborating with a wide range of stakeholders, and influencing the future direction of digital platforms. About the Role As a Technical Solution Architect, you will translate complex business needs into robust, scalable, secure technical designs. You will oversee architectural definition across digital applications, with a strong emphasis on Microsoft Dynamics 365 (CE/CRM & FinOps) , Azure , and the Power Platform . You'll work across impact assessments, design, and delivery activities-guiding development teams, producing high-quality technical documentation, and ensuring solutions conform to architectural standards. The role also includes supporting BAU operations, participating in roadmap conversations, and contributing to long-term digital strategy. Key Responsibilities Design and document end-to-end solution architectures across Microsoft and digital platforms. Translate user stories and business requirements into solution designs, data flows, mock-ups, and technical documentation. Define integration patterns using Azure Logic Apps, Functions, Dataverse, and related services. Architect solutions across the Power Platform (Power Apps, Power Automate, Power BI). Support Agile delivery teams by contributing to timelines, technical decomposition, and solution assurance. Conduct technical design reviews to ensure alignment with enterprise standards and compliance. Collaborate with product managers, business analysts, developers, and testers throughout the delivery life cycle. Lead technical workshops and present architectural options to stakeholders. Stay up to date with Microsoft's roadmap and recommend adoption of new capabilities. Support ongoing operations with architectural guidance, performance optimisation, and issue resolution. Skills & Experience Strong expertise with Microsoft Azure (Logic Apps, Functions, API Management, DevOps). Practical experience designing solutions for Dynamics 365 CE/CRM and D365 Finance & Operations . Knowledge of Power Platform governance and architectural patterns. Proficiency in C#, .NET, JavaScript, and SQL Server. Strong understanding of CRM/ERP processes, ideally in regulated industries. Experience with data migration, integration patterns, and Legacy modernisation. Excellent communication and stakeholder engagement skills. Strong documentation capability, including solution designs and technical specifications. Familiarity with Agile and DevOps delivery approaches. Ability to produce wireframes, user flows, and mock-ups to support solution clarity. What We're Looking For A detail-driven, collaborative architect who can balance short-term delivery needs with long-term architectural vision-bringing both strong technical depth and clear communication to help drive meaningful digital transformation.
Title: Senior Finance Systems Manager Type: Permanent Location: Remote - HQ based in London, UK. Salary: £60,000 - £70,000 (depending on experience) + benefits Our client is a multinational manufacturing group with operations across Europe, North America, and Asia. With a strong reputation for innovation and operational excellence, they are investing in their finance technology landscape to support continued growth. They are now seeking a Senior Finance Systems Manager to join their finance and technology team in a fully remote UK-based role. Key Responsibilities: Act as the primary administrator for core finance systems (ERP and associated finance applications), ensuring stability, integrity, and optimal performance Lead system configuration, upgrades, enhancements, and ongoing maintenance across finance platforms Partner with Finance, IT, and external vendors to troubleshoot issues and deliver system improvements Support month-end and year-end processes from a systems perspective, ensuring data accuracy and reporting reliability Drive continuous improvement initiatives, identifying opportunities to automate and streamline finance processes Manage user access controls, system governance, and compliance with internal controls and audit requirements Develop and maintain system documentation, training materials, and best practice guides Support finance transformation projects, including system implementations, integrations, and reporting enhancements Provide technical support and training to finance users across multiple international locations Assist with data management, reporting tools, and BI integrations to enhance financial reporting capabilities Candidate Requirements: Proven experience as a Finance Systems Administrator, Finance Systems Analyst, or similar role within a complex, multi-entity organisation Strong hands-on experience with ERP systems (e.g., SAP, Oracle, NetSuite, Dynamics, or similar) Good understanding of finance processes including GL, AP, AR, fixed assets, and financial reporting Experience working within a multinational environment, ideally in manufacturing or a product-led business Strong stakeholder management skills with the ability to liaise across Finance and IT teams Experience supporting system upgrades, implementations, or finance transformation projects Strong analytical and problem-solving skills Professional accounting qualification (ACA/ACCA/CIMA) or relevant systems qualification desirable but not essential
Mar 02, 2026
Full time
Title: Senior Finance Systems Manager Type: Permanent Location: Remote - HQ based in London, UK. Salary: £60,000 - £70,000 (depending on experience) + benefits Our client is a multinational manufacturing group with operations across Europe, North America, and Asia. With a strong reputation for innovation and operational excellence, they are investing in their finance technology landscape to support continued growth. They are now seeking a Senior Finance Systems Manager to join their finance and technology team in a fully remote UK-based role. Key Responsibilities: Act as the primary administrator for core finance systems (ERP and associated finance applications), ensuring stability, integrity, and optimal performance Lead system configuration, upgrades, enhancements, and ongoing maintenance across finance platforms Partner with Finance, IT, and external vendors to troubleshoot issues and deliver system improvements Support month-end and year-end processes from a systems perspective, ensuring data accuracy and reporting reliability Drive continuous improvement initiatives, identifying opportunities to automate and streamline finance processes Manage user access controls, system governance, and compliance with internal controls and audit requirements Develop and maintain system documentation, training materials, and best practice guides Support finance transformation projects, including system implementations, integrations, and reporting enhancements Provide technical support and training to finance users across multiple international locations Assist with data management, reporting tools, and BI integrations to enhance financial reporting capabilities Candidate Requirements: Proven experience as a Finance Systems Administrator, Finance Systems Analyst, or similar role within a complex, multi-entity organisation Strong hands-on experience with ERP systems (e.g., SAP, Oracle, NetSuite, Dynamics, or similar) Good understanding of finance processes including GL, AP, AR, fixed assets, and financial reporting Experience working within a multinational environment, ideally in manufacturing or a product-led business Strong stakeholder management skills with the ability to liaise across Finance and IT teams Experience supporting system upgrades, implementations, or finance transformation projects Strong analytical and problem-solving skills Professional accounting qualification (ACA/ACCA/CIMA) or relevant systems qualification desirable but not essential
Performance Information Technical Lead - Power BI / Microsoft Fabric Client: EDF Location: Bristol (Hybrid - on-site days TBC) Contract: Until 31/12/2026 Rate: £500-£579 per day (Inside IR35) Security Clearance: BPSS required Overview EDF is seeking a Performance Information Technical Lead to own the governance, architecture, and operational model of its Power BI and Microsoft Fabric estate within the HPC programme. This is a senior technical leadership role responsible for transitioning a growing, business-led reporting environment into a secure, enterprise-governed analytics platform aligned to Information Design Authority (IDA), security, and regulatory standards. You will act as the technical authority for the tenant, defining governance frameworks, lifecycle processes, and platform standards while optimising licensing, capacity, and operational resilience. Key Responsibilities Governance Framework Design and implement the enterprise Power BI governance model, including: Workspace strategy and segmentation RBAC and security group model Dev/Test/Prod lifecycle and deployment pipelines Certification and endorsement standards Naming, metadata, and documentation standards Data source approval and security controls Tenant-level governance settings Align governance with IDA, security, data protection, and audit requirements Produce clear, accessible governance documentation for business stakeholders Platform Administration & Technical Oversight Act as technical authority for the Power BI / Fabric tenant Define and oversee: Workspace provisioning and ownership model Capacity management and optimisation Monitoring, audit logging, and usage analytics Gateway architecture and connectivity controls Service principals and credential management Standardise use of enterprise tooling (e.g. DAX Studio, Tabular Editor, ALM Toolkit) Rationalise and optimise the existing estate to improve resilience, performance, and cost efficiency Operating Model & Lifecycle Management Define RACI across business owners, data owners, developers, Enterprise IT, and Information Management Establish lifecycle processes for onboarding, change control, certification, and decommissioning Define support tiers and service boundaries for analytics artefacts Commercial & Licensing Optimisation Review and optimise Pro, PPU, and Fabric capacity licensing models Align platform capacity with organisational demand Deliver transparent reporting on usage and cost drivers Support financially sustainable scaling of analytics capability Stakeholder Engagement Partner with Enterprise IT on platform configuration and access controls Engage business stakeholders to embed governance standards and clarify responsibilities Present recommendations to architecture and IDA governance forums Act as a trusted advisor on enterprise analytics platform strategy Essential Technical Experience Extensive tenant-level administration of Power BI Strong working knowledge of Microsoft Fabric architecture Experience managing Premium and/or Fabric capacities Advanced DAX and enterprise semantic modelling (star schema) Performance tuning and optimisation of semantic models Advanced Power Query diagnostics and optimisation SQL optimisation for analytics workloads Working knowledge of Python in analytics contexts (e.g. Fabric notebooks, Databricks) Strong understanding of: Entra ID / Azure AD security groups RBAC models Deployment pipelines Power BI REST APIs and automation Data gateway architecture Audit logging and monitoring Proven experience designing enterprise analytics governance frameworks Governance & Platform Maturity Experience implementing or maturing analytics governance in a federated environment Experience operating within structured architecture governance (e.g. IDA) Track record of improving ownership, accountability, and lifecycle management for data platforms Commercial & Strategic Experience optimising licensing and capacity models Ability to align technical controls with commercial efficiency Experience producing platform roadmaps or business cases Qualifications Essential: Microsoft Certified: Fabric Analytics Engineer Associate (or equivalent advanced Power BI certification) Degree (or equivalent experience) in Data, Engineering, Computer Science, or similar Desirable: PL-300 (Power BI Data Analyst) Azure Administrator and/or Security certifications Experience in regulated or safety-critical environments Experience delivering enterprise-scale analytics transformation Personal Profile Self-starter with strong personal accountability Structured, methodical, and pragmatic Comfortable operating in complex, federated organisations Strong communicator able to produce policy and technical guidance Confident influencing senior stakeholders and technical teams JBRP1_UKTJ
Mar 02, 2026
Full time
Performance Information Technical Lead - Power BI / Microsoft Fabric Client: EDF Location: Bristol (Hybrid - on-site days TBC) Contract: Until 31/12/2026 Rate: £500-£579 per day (Inside IR35) Security Clearance: BPSS required Overview EDF is seeking a Performance Information Technical Lead to own the governance, architecture, and operational model of its Power BI and Microsoft Fabric estate within the HPC programme. This is a senior technical leadership role responsible for transitioning a growing, business-led reporting environment into a secure, enterprise-governed analytics platform aligned to Information Design Authority (IDA), security, and regulatory standards. You will act as the technical authority for the tenant, defining governance frameworks, lifecycle processes, and platform standards while optimising licensing, capacity, and operational resilience. Key Responsibilities Governance Framework Design and implement the enterprise Power BI governance model, including: Workspace strategy and segmentation RBAC and security group model Dev/Test/Prod lifecycle and deployment pipelines Certification and endorsement standards Naming, metadata, and documentation standards Data source approval and security controls Tenant-level governance settings Align governance with IDA, security, data protection, and audit requirements Produce clear, accessible governance documentation for business stakeholders Platform Administration & Technical Oversight Act as technical authority for the Power BI / Fabric tenant Define and oversee: Workspace provisioning and ownership model Capacity management and optimisation Monitoring, audit logging, and usage analytics Gateway architecture and connectivity controls Service principals and credential management Standardise use of enterprise tooling (e.g. DAX Studio, Tabular Editor, ALM Toolkit) Rationalise and optimise the existing estate to improve resilience, performance, and cost efficiency Operating Model & Lifecycle Management Define RACI across business owners, data owners, developers, Enterprise IT, and Information Management Establish lifecycle processes for onboarding, change control, certification, and decommissioning Define support tiers and service boundaries for analytics artefacts Commercial & Licensing Optimisation Review and optimise Pro, PPU, and Fabric capacity licensing models Align platform capacity with organisational demand Deliver transparent reporting on usage and cost drivers Support financially sustainable scaling of analytics capability Stakeholder Engagement Partner with Enterprise IT on platform configuration and access controls Engage business stakeholders to embed governance standards and clarify responsibilities Present recommendations to architecture and IDA governance forums Act as a trusted advisor on enterprise analytics platform strategy Essential Technical Experience Extensive tenant-level administration of Power BI Strong working knowledge of Microsoft Fabric architecture Experience managing Premium and/or Fabric capacities Advanced DAX and enterprise semantic modelling (star schema) Performance tuning and optimisation of semantic models Advanced Power Query diagnostics and optimisation SQL optimisation for analytics workloads Working knowledge of Python in analytics contexts (e.g. Fabric notebooks, Databricks) Strong understanding of: Entra ID / Azure AD security groups RBAC models Deployment pipelines Power BI REST APIs and automation Data gateway architecture Audit logging and monitoring Proven experience designing enterprise analytics governance frameworks Governance & Platform Maturity Experience implementing or maturing analytics governance in a federated environment Experience operating within structured architecture governance (e.g. IDA) Track record of improving ownership, accountability, and lifecycle management for data platforms Commercial & Strategic Experience optimising licensing and capacity models Ability to align technical controls with commercial efficiency Experience producing platform roadmaps or business cases Qualifications Essential: Microsoft Certified: Fabric Analytics Engineer Associate (or equivalent advanced Power BI certification) Degree (or equivalent experience) in Data, Engineering, Computer Science, or similar Desirable: PL-300 (Power BI Data Analyst) Azure Administrator and/or Security certifications Experience in regulated or safety-critical environments Experience delivering enterprise-scale analytics transformation Personal Profile Self-starter with strong personal accountability Structured, methodical, and pragmatic Comfortable operating in complex, federated organisations Strong communicator able to produce policy and technical guidance Confident influencing senior stakeholders and technical teams JBRP1_UKTJ
You know how complex migrations really work. You've dealt with Legacy systems that don't quite talk to each other. You've mapped messy data. You've balanced technical teams and commercial stakeholders. You've delivered when the structure wasn't fully formed yet. Now imagine using that project management experience at the point where a major programme is just getting started. As the lead Project Manager you'll be joining a specialist data partner that works within regulated environments. They're helping customers reduce revenue leakage, improve billing accuracy and modernise data environments. They have a very ambitious roadmap ahead and it's a very busy time after more investment to fuel their next phase of growth, supporting the development of innovative new products and expansion into new markets. Funding is secured on a major billing platform replacement. The transformation team is currently small (c10 people) but expected to scale significantly over the next few years. We need you to project manage the data workstream at the point where architecture decisions are still being shaped. Your CRM or system migration project management experience will anchor the data workstream from day one. Your understanding of Legacy platforms will help uncover how data really flows - not just how it's documented. You will have a Business Analyst and Data Analyst reporting into you as the Lead Project Manager, and as a team you'll be involved in early-stage planning before CRM vendor selection, real migration delivery experience and you need to care about getting the data right - as you know, in billing transformations, that's where programmes succeed or fail. If you've delivered CRM or billing migrations and want to shape a programme rather than firefight one, could this be worth a conversation? Please apply for this Project Manager role which requires an immediate start. £60k + bonus + pension + benefits. 3 days a week in the office. Find me at Neilesh Sood on Linked In or drop your CV over here. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 02, 2026
Full time
You know how complex migrations really work. You've dealt with Legacy systems that don't quite talk to each other. You've mapped messy data. You've balanced technical teams and commercial stakeholders. You've delivered when the structure wasn't fully formed yet. Now imagine using that project management experience at the point where a major programme is just getting started. As the lead Project Manager you'll be joining a specialist data partner that works within regulated environments. They're helping customers reduce revenue leakage, improve billing accuracy and modernise data environments. They have a very ambitious roadmap ahead and it's a very busy time after more investment to fuel their next phase of growth, supporting the development of innovative new products and expansion into new markets. Funding is secured on a major billing platform replacement. The transformation team is currently small (c10 people) but expected to scale significantly over the next few years. We need you to project manage the data workstream at the point where architecture decisions are still being shaped. Your CRM or system migration project management experience will anchor the data workstream from day one. Your understanding of Legacy platforms will help uncover how data really flows - not just how it's documented. You will have a Business Analyst and Data Analyst reporting into you as the Lead Project Manager, and as a team you'll be involved in early-stage planning before CRM vendor selection, real migration delivery experience and you need to care about getting the data right - as you know, in billing transformations, that's where programmes succeed or fail. If you've delivered CRM or billing migrations and want to shape a programme rather than firefight one, could this be worth a conversation? Please apply for this Project Manager role which requires an immediate start. £60k + bonus + pension + benefits. 3 days a week in the office. Find me at Neilesh Sood on Linked In or drop your CV over here. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Join Barclays as an Equity Finance Technical BA and contribute to a global transformation programme at the heart of our Equity Finance technology platform. You will support a multi-year initiative integrating vendor solutions, proprietary security technology, and Java-based systems, while leveraging your knowledge of SBL, Funding, and Repo products, securities and cash settlements, and settlement processes. To be successful, you should have: Strong knowledge of the business (SBL, Funding, Repo) working in a banking or financial institution. Knowledge of security and cash settlements, security listings/identifiers, and settlement locations. Excellent communication skills. Have strong verbal and written communication skills. Communicate effectively with business analysts, project managers, testers and architects. Some other highly valued skills may include: Global One and Loanet knowledge/experience. Synthetics markets, ADP/BPS. Knowledge of external vendors and how they integrate with our business such as Equilend, WeMatch, Pirum. You may be assessed on key critical skills relevant to success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills. This role is based in London. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Join Barclays as an Equity Finance Technical BA and contribute to a global transformation programme at the heart of our Equity Finance technology platform. You will support a multi-year initiative integrating vendor solutions, proprietary security technology, and Java-based systems, while leveraging your knowledge of SBL, Funding, and Repo products, securities and cash settlements, and settlement processes. To be successful, you should have: Strong knowledge of the business (SBL, Funding, Repo) working in a banking or financial institution. Knowledge of security and cash settlements, security listings/identifiers, and settlement locations. Excellent communication skills. Have strong verbal and written communication skills. Communicate effectively with business analysts, project managers, testers and architects. Some other highly valued skills may include: Global One and Loanet knowledge/experience. Synthetics markets, ADP/BPS. Knowledge of external vendors and how they integrate with our business such as Equilend, WeMatch, Pirum. You may be assessed on key critical skills relevant to success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills. This role is based in London. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Role Profile - ServiceNow Platform Technical Consultant (PTC) Customer Story Development Consultant - CRM Transformation Programme Role Overview A ServiceNow Platform Technical Consultant (PTC) is required to support the design and implementation of a strategic CRM transformation programme for a major UK B2B Telecommunications Provider. The consultant will play a critical role translating business and operational requirements into customer-centric ServiceNow platform capabilities , developing and refining Customer Stories that underpin solution design, delivery execution, and business adoption. The role operates across the design, build, and implementation life cycle , ensuring alignment between customer experience outcomes and ServiceNow product configuration across one or more of the following: Telecom Service Management (TSM) Field Service Management (FSM) Telecom Service Operations Management (TSOM) This is a hybrid delivery role , requiring approximately 50% on-site presence in London alongside remote collaboration. Key Objectives Develop high-quality customer stories and journey definitions supporting CRM transformation. Translate telco operational processes into implementable ServiceNow workflows . Ensure customer journeys align across order, service assurance, and field operations . Support agile delivery teams with refined backlog items and acceptance criteria. Enable consistent customer experience across digital, operational, and field channels. Core Responsibilities Customer Story Development Facilitate workshops with business, operational, and customer experience stakeholders. Develop structured Customer Stories/User Stories aligned to programme outcomes. Define: Customer intent Interaction channels Operational triggers System responses Success outcomes Maintain story traceability from business requirement through to platform delivery. Design Phase Support Translate customer journeys into: ServiceNow epics Features User stories Acceptance criteria Support solution architects in validating feasibility across: TSM workflows FSM scheduling & dispatch TSOM service assurance processes Identify cross-domain dependencies between CRM, network operations, and field delivery. Implementation & Build Support Work alongside developers and architects during sprint execution. Clarify requirements and refine backlog continuously. Validate configured workflows against intended customer outcomes. Support sprint demos and stakeholder playback sessions. Telco Process Alignment Support modelling of customer scenarios including: B2B service onboarding Order fulfilment and activation Fault reporting and assurance Network incident impact handling Field engineer dispatch and resolution SLA and customer communication management Stakeholder Engagement Act as translator between: Business SMEs Product Owners Architects Delivery teams Support Product Owner backlog governance. Drive adoption of customer-centric design principles. Required Skills & Experience ServiceNow Capability ServiceNow Platform Technical Consultant (PTC) certification (or equivalent experience) Practical experience implementing ServiceNow workflows Understanding of: Case Management Workflow automation Integration-led environments CMDB/service modelling concepts Product Experience (Desirable) Experience with one or more: Telecom Service Management (TSM) Field Service Management (FSM) Telecom Service Operations Management (TSOM) Customer Service Management (CSM) Telecommunications Domain Experience Strong understanding of B2B telecom environments including: Service life cycle management Order-to-Activate processes Assurance and incident handling Network & field operations interaction SLA-driven enterprise customers Delivery & Methods Agile/SAFe delivery environments User story creation and backlog refinement Workshop facilitation Customer journey mapping Business process modelling Behavioural Competencies Customer-outcome focused mindset Strong analytical and structured thinking Confident stakeholder engagement capability Able to operate within large programme governance Collaborative across technical and business teams Comfortable working in fast-paced transformation programmes Location & Working Model Hybrid working Approx. 50% on-site in London Remaining remote within the UK Occasional travel to client operational locations as required Programme Environment Large-scale enterprise CRM transformation Multi-partner delivery ecosystem Agile release model Integration across OSS/BSS and enterprise IT platforms Executive-visible strategic programme Typical Reporting Line Reports to: ServiceNow Delivery Lead or Product Owner Works closely with: CTA/Solution Architect Business Analysts Developers Test Leads Telco Operations SMEs Success Measures Quality and completeness of customer stories Reduction in requirement rework Sprint delivery predictability Stakeholder satisfaction Alignment between customer journeys and deployed capability
Mar 02, 2026
Contractor
Role Profile - ServiceNow Platform Technical Consultant (PTC) Customer Story Development Consultant - CRM Transformation Programme Role Overview A ServiceNow Platform Technical Consultant (PTC) is required to support the design and implementation of a strategic CRM transformation programme for a major UK B2B Telecommunications Provider. The consultant will play a critical role translating business and operational requirements into customer-centric ServiceNow platform capabilities , developing and refining Customer Stories that underpin solution design, delivery execution, and business adoption. The role operates across the design, build, and implementation life cycle , ensuring alignment between customer experience outcomes and ServiceNow product configuration across one or more of the following: Telecom Service Management (TSM) Field Service Management (FSM) Telecom Service Operations Management (TSOM) This is a hybrid delivery role , requiring approximately 50% on-site presence in London alongside remote collaboration. Key Objectives Develop high-quality customer stories and journey definitions supporting CRM transformation. Translate telco operational processes into implementable ServiceNow workflows . Ensure customer journeys align across order, service assurance, and field operations . Support agile delivery teams with refined backlog items and acceptance criteria. Enable consistent customer experience across digital, operational, and field channels. Core Responsibilities Customer Story Development Facilitate workshops with business, operational, and customer experience stakeholders. Develop structured Customer Stories/User Stories aligned to programme outcomes. Define: Customer intent Interaction channels Operational triggers System responses Success outcomes Maintain story traceability from business requirement through to platform delivery. Design Phase Support Translate customer journeys into: ServiceNow epics Features User stories Acceptance criteria Support solution architects in validating feasibility across: TSM workflows FSM scheduling & dispatch TSOM service assurance processes Identify cross-domain dependencies between CRM, network operations, and field delivery. Implementation & Build Support Work alongside developers and architects during sprint execution. Clarify requirements and refine backlog continuously. Validate configured workflows against intended customer outcomes. Support sprint demos and stakeholder playback sessions. Telco Process Alignment Support modelling of customer scenarios including: B2B service onboarding Order fulfilment and activation Fault reporting and assurance Network incident impact handling Field engineer dispatch and resolution SLA and customer communication management Stakeholder Engagement Act as translator between: Business SMEs Product Owners Architects Delivery teams Support Product Owner backlog governance. Drive adoption of customer-centric design principles. Required Skills & Experience ServiceNow Capability ServiceNow Platform Technical Consultant (PTC) certification (or equivalent experience) Practical experience implementing ServiceNow workflows Understanding of: Case Management Workflow automation Integration-led environments CMDB/service modelling concepts Product Experience (Desirable) Experience with one or more: Telecom Service Management (TSM) Field Service Management (FSM) Telecom Service Operations Management (TSOM) Customer Service Management (CSM) Telecommunications Domain Experience Strong understanding of B2B telecom environments including: Service life cycle management Order-to-Activate processes Assurance and incident handling Network & field operations interaction SLA-driven enterprise customers Delivery & Methods Agile/SAFe delivery environments User story creation and backlog refinement Workshop facilitation Customer journey mapping Business process modelling Behavioural Competencies Customer-outcome focused mindset Strong analytical and structured thinking Confident stakeholder engagement capability Able to operate within large programme governance Collaborative across technical and business teams Comfortable working in fast-paced transformation programmes Location & Working Model Hybrid working Approx. 50% on-site in London Remaining remote within the UK Occasional travel to client operational locations as required Programme Environment Large-scale enterprise CRM transformation Multi-partner delivery ecosystem Agile release model Integration across OSS/BSS and enterprise IT platforms Executive-visible strategic programme Typical Reporting Line Reports to: ServiceNow Delivery Lead or Product Owner Works closely with: CTA/Solution Architect Business Analysts Developers Test Leads Telco Operations SMEs Success Measures Quality and completeness of customer stories Reduction in requirement rework Sprint delivery predictability Stakeholder satisfaction Alignment between customer journeys and deployed capability
Job title:AI Design Analyst (AI Foundry)Location- YBS Leeds and Bradford (3 days week onsite)Role descriptionWe are looking for an experienced AI Design Analyst (AI Foundry) with Function Data & AI 10+ years of experience to take end-to-end ownership.Key responsibilities: (Up to 10, Avoid repetition) Assess and shape AI and Copilot Use Cases aligned to strategic business objectives, shaping them into well defined proposals with clear value hypotheses and measurable success criteria. Engage with business teams to conduct deep analysis of business problems, workflows, processes and decision points to determine where AI can improve outcomes, efficiency or customer experience. Design AI enabled workflows, prompt patterns, user interactions and human in the loop models that maximise safety, transparency and user trust. Assess solution feasibility by evaluating data readiness, technical constraints, ethical considerations, compliance requirements and operational impacts. Map end to end processes, decision points, data dependencies and required human oversight. Assess feasibility, data readiness, ethical considerations and AI specific risks. Design AI enabled workflows, prompts and user experiences for Copilot scenarios. Support experimentation, prototyping and MVP definition with delivery teams. Ensure responsible AI principles (e.g., transparency, explainability, ISO42001) are incorporated into all designs Support experimentation and prototyping by defining MVP scope, evaluation criteria, testing parameters and adoption-readiness indicators. Engage with colleagues across the business to capture user perspectives, refine user needs, and ensure solutions align to real operational challenges and behaviours. Ensure responsible AI principles are embedded from design, including explainability, traceability, fairness, appropriate safeguards and risk informed checks. Provide structured analysis to support business cases, investment decisions, risk assessments, and prioritisation discussions at AI governance forums. Collaborate with teams to ensure designs are implementable, sustainable and aligned to enterprise architecture. Maintain a library of design artefacts, patterns and re usable assets to support repeatability and uplift design maturity across the AI Foundry. Managing escalations supporting the wider Data & AI Leadership team.Key skills/knowledge/experience: (Up to 10, Avoid repetition) Translate Divisional priorities into plans and deliverables to deliver overall Group strategic priorities Build the capability & capacity of functional resources to drive sustained commercial success Interpret & communicate the priorities for the Function, motivating and developing a high performing team Own functional priorities, applying specialist expertise to put the customer at the heart of everything and drive a profitable business Initiate and develop critical external and internal relationships which create value, collaborating to deliver commercial and customer priorities. Role model YBS Values, champion diversity and challenge behavior contrary to the Values Identify, define & oversee management of risks associated with delivery across YBS Uphold corporate legal & regulatory responsibilities Implement and manage transformation activity & harness innovation to create a high performing & sustainable businessPerson specificationFunctional/Technical (Role Specific)Essential Higher education qualification (or equivalent experience) in Ethics, Law, Risk Management, Social Sciences, Data/Computer Science or relevant field Proven experience working in digital, data or AI programmes in complex or regulated environments. Skilled at mapping processes, decision flows and user journeys to identify where AI, automation or Copilot can add value. Understanding of core AI concepts including LLMs, prompt engineering, automation, decision support and responsible AI. Experience assessing data quality, readiness, lineage and feasibility for AI enabled solutions. Ability to design end to end AI workflows including prompts, orchestration, guardrails and human in the loop models. Skilled in user research, facilitation, co design and requirements gathering workshops. Working knowledge of Copilot and Power Platform as well as Service Design/UX. Working knowledge of Microsoft Azure AI Fundamentals Excellent stakeholder management and communication skills, including senior level engagement. Commercial awareness and a value driven mindset. Familiarity with responsible AI and risk aware delivery practices. Familiarity with AI ethics, fairness, transparency and accountability principles Ability to translate complex technical and regulatory concepts into practical guidance Use of professional networks and external influencers with clear evidence of learning and development to build and maintain skills and expertise. Ability to be flexible and adaptable with the pace of technology and AI change.Sector (desirable) Understanding of financial services industry, markets and competitors Understanding of how financial services organisations operate and the associated regulatory environment, or other regulated industries. Awareness of the Mutual Sector and the needs and interests of Members.Commercial Ability to work with autonomy and make operational decisions Experience of delivering organisational change. Understanding of related functions and/or services outside of the role's direct remit. Experience of managing a set of internal and external stakeholder relationships.Interpersonal Good interpersonal skills and ability to build and maintain strong working relationships Ability to work effectively in diverse teams. A problem-solving approach with curiosity and proactivity to engage and understand both the strategic business goals and our customer's needs Ability to identify areas of improvement and create innovative approaches to delivering better quality service. Experience working in cross-functional teams and agile environments Ability to identify, nurture and realize the potential in others Strong communication, engagement and influencing skills Ability to effectively represent YBS through building collaborative relationships. JBRP1_UKTJ
Mar 02, 2026
Full time
Job title:AI Design Analyst (AI Foundry)Location- YBS Leeds and Bradford (3 days week onsite)Role descriptionWe are looking for an experienced AI Design Analyst (AI Foundry) with Function Data & AI 10+ years of experience to take end-to-end ownership.Key responsibilities: (Up to 10, Avoid repetition) Assess and shape AI and Copilot Use Cases aligned to strategic business objectives, shaping them into well defined proposals with clear value hypotheses and measurable success criteria. Engage with business teams to conduct deep analysis of business problems, workflows, processes and decision points to determine where AI can improve outcomes, efficiency or customer experience. Design AI enabled workflows, prompt patterns, user interactions and human in the loop models that maximise safety, transparency and user trust. Assess solution feasibility by evaluating data readiness, technical constraints, ethical considerations, compliance requirements and operational impacts. Map end to end processes, decision points, data dependencies and required human oversight. Assess feasibility, data readiness, ethical considerations and AI specific risks. Design AI enabled workflows, prompts and user experiences for Copilot scenarios. Support experimentation, prototyping and MVP definition with delivery teams. Ensure responsible AI principles (e.g., transparency, explainability, ISO42001) are incorporated into all designs Support experimentation and prototyping by defining MVP scope, evaluation criteria, testing parameters and adoption-readiness indicators. Engage with colleagues across the business to capture user perspectives, refine user needs, and ensure solutions align to real operational challenges and behaviours. Ensure responsible AI principles are embedded from design, including explainability, traceability, fairness, appropriate safeguards and risk informed checks. Provide structured analysis to support business cases, investment decisions, risk assessments, and prioritisation discussions at AI governance forums. Collaborate with teams to ensure designs are implementable, sustainable and aligned to enterprise architecture. Maintain a library of design artefacts, patterns and re usable assets to support repeatability and uplift design maturity across the AI Foundry. Managing escalations supporting the wider Data & AI Leadership team.Key skills/knowledge/experience: (Up to 10, Avoid repetition) Translate Divisional priorities into plans and deliverables to deliver overall Group strategic priorities Build the capability & capacity of functional resources to drive sustained commercial success Interpret & communicate the priorities for the Function, motivating and developing a high performing team Own functional priorities, applying specialist expertise to put the customer at the heart of everything and drive a profitable business Initiate and develop critical external and internal relationships which create value, collaborating to deliver commercial and customer priorities. Role model YBS Values, champion diversity and challenge behavior contrary to the Values Identify, define & oversee management of risks associated with delivery across YBS Uphold corporate legal & regulatory responsibilities Implement and manage transformation activity & harness innovation to create a high performing & sustainable businessPerson specificationFunctional/Technical (Role Specific)Essential Higher education qualification (or equivalent experience) in Ethics, Law, Risk Management, Social Sciences, Data/Computer Science or relevant field Proven experience working in digital, data or AI programmes in complex or regulated environments. Skilled at mapping processes, decision flows and user journeys to identify where AI, automation or Copilot can add value. Understanding of core AI concepts including LLMs, prompt engineering, automation, decision support and responsible AI. Experience assessing data quality, readiness, lineage and feasibility for AI enabled solutions. Ability to design end to end AI workflows including prompts, orchestration, guardrails and human in the loop models. Skilled in user research, facilitation, co design and requirements gathering workshops. Working knowledge of Copilot and Power Platform as well as Service Design/UX. Working knowledge of Microsoft Azure AI Fundamentals Excellent stakeholder management and communication skills, including senior level engagement. Commercial awareness and a value driven mindset. Familiarity with responsible AI and risk aware delivery practices. Familiarity with AI ethics, fairness, transparency and accountability principles Ability to translate complex technical and regulatory concepts into practical guidance Use of professional networks and external influencers with clear evidence of learning and development to build and maintain skills and expertise. Ability to be flexible and adaptable with the pace of technology and AI change.Sector (desirable) Understanding of financial services industry, markets and competitors Understanding of how financial services organisations operate and the associated regulatory environment, or other regulated industries. Awareness of the Mutual Sector and the needs and interests of Members.Commercial Ability to work with autonomy and make operational decisions Experience of delivering organisational change. Understanding of related functions and/or services outside of the role's direct remit. Experience of managing a set of internal and external stakeholder relationships.Interpersonal Good interpersonal skills and ability to build and maintain strong working relationships Ability to work effectively in diverse teams. A problem-solving approach with curiosity and proactivity to engage and understand both the strategic business goals and our customer's needs Ability to identify areas of improvement and create innovative approaches to delivering better quality service. Experience working in cross-functional teams and agile environments Ability to identify, nurture and realize the potential in others Strong communication, engagement and influencing skills Ability to effectively represent YBS through building collaborative relationships. JBRP1_UKTJ
Join Barclays as an Equity Finance Developer and become part of a strategic global transformation programme at the heart of our Equity Finance technology platform. You will contribute to a flagship, multi-year initiative that integrates vendor solutions, proprietary security technology, and Java-based systems into a cohesive, modern architecture. As part of a core grid team supporting multiple projects, you will play a key role in analysing, decoupling, and re-architecting critical components to enhance scalability, resilience, and long-term strategic value. To be successful, you should have: Java/Spring. SQL. MQ/Kafka messaging service experience (or equivalent) Experience with using version control such as GIT. Excellent communication skills. Have strong verbal and written communication skills. Communicate effectively with business analysts, project managers, testers and architects. Some other highly valued skills may include: Securities Lending/Equity Finance knowledge particularly SBL trade lifecycle - Global one an advantage. UI experience. Containerisation knowledge/Docker. Comfortable with Unix command line You may be assessed on key critical skills relevant to success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills. This role is based in London. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Join Barclays as an Equity Finance Developer and become part of a strategic global transformation programme at the heart of our Equity Finance technology platform. You will contribute to a flagship, multi-year initiative that integrates vendor solutions, proprietary security technology, and Java-based systems into a cohesive, modern architecture. As part of a core grid team supporting multiple projects, you will play a key role in analysing, decoupling, and re-architecting critical components to enhance scalability, resilience, and long-term strategic value. To be successful, you should have: Java/Spring. SQL. MQ/Kafka messaging service experience (or equivalent) Experience with using version control such as GIT. Excellent communication skills. Have strong verbal and written communication skills. Communicate effectively with business analysts, project managers, testers and architects. Some other highly valued skills may include: Securities Lending/Equity Finance knowledge particularly SBL trade lifecycle - Global one an advantage. UI experience. Containerisation knowledge/Docker. Comfortable with Unix command line You may be assessed on key critical skills relevant to success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills. This role is based in London. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Group Reporting Analyst - Hungerford (Hybrid) Group Reporting Analyst - Hybrid RoleLocation: Hungerford (3 days in office, 2 days remote)Salary: £60,000 per annumContract: Full-Time, PermanentAre you a detail-oriented finance professional with strong analytical skills? We have an exciting opportunity for a Group Reporting Analyst to join a dynamic, fast-paced organisation during a period of growth and transformation.About the RoleYou'll be part of a newly formed Group Reporting & Analysis team, supporting multiple regions and departments. This role focusses on producing accurate and consistent financial reports, maintaining key data sets, and providing insights to support strategic decision-making.Key Responsibilities Produce and maintain standard reports across multiple business units. Manage and update the weekly orderbook report. Support month-end reporting and KPI dashboard preparation. Assist with rolling forecasts, annual budgets, and reforecasts. Review and analyse centralised Group costs P&L. Deliver ad hoc analysis and support the annual budget process. What We're Looking For Minimum 2 years' experience in a fast-paced environment. Advanced Excel and strong IT skills. Excellent communication skills and ability to work with stakeholders at all levels. Highly organised and detail-oriented. Desirable: AAT/ACCA/CIMA (PQ/finalist/newly qualified) Experience with BI tools (Phocas, Tableau, Power BI). Background in business partnering and analytical review. Why Apply? Competitive salary of £60,000. Hybrid working model (3 days in office, 2 days remote). Opportunity to contribute to a growing, innovative organisation. #
Mar 02, 2026
Full time
Group Reporting Analyst - Hungerford (Hybrid) Group Reporting Analyst - Hybrid RoleLocation: Hungerford (3 days in office, 2 days remote)Salary: £60,000 per annumContract: Full-Time, PermanentAre you a detail-oriented finance professional with strong analytical skills? We have an exciting opportunity for a Group Reporting Analyst to join a dynamic, fast-paced organisation during a period of growth and transformation.About the RoleYou'll be part of a newly formed Group Reporting & Analysis team, supporting multiple regions and departments. This role focusses on producing accurate and consistent financial reports, maintaining key data sets, and providing insights to support strategic decision-making.Key Responsibilities Produce and maintain standard reports across multiple business units. Manage and update the weekly orderbook report. Support month-end reporting and KPI dashboard preparation. Assist with rolling forecasts, annual budgets, and reforecasts. Review and analyse centralised Group costs P&L. Deliver ad hoc analysis and support the annual budget process. What We're Looking For Minimum 2 years' experience in a fast-paced environment. Advanced Excel and strong IT skills. Excellent communication skills and ability to work with stakeholders at all levels. Highly organised and detail-oriented. Desirable: AAT/ACCA/CIMA (PQ/finalist/newly qualified) Experience with BI tools (Phocas, Tableau, Power BI). Background in business partnering and analytical review. Why Apply? Competitive salary of £60,000. Hybrid working model (3 days in office, 2 days remote). Opportunity to contribute to a growing, innovative organisation. #
Power BI Developer - Construction, Rail & Civil Engineering Department: Commercial / Project Controls / Digital & Data Reports To: Head of Project Controls / Digital Transformation Manager Location: Working from home Employment Type: Contract - (Outside IR35) Role Overview We are seeking an experienced Power BI Developer to support major infrastructure, rail, and civil engineering projects by delivering high-quality business intelligence and data analytics solutions. The successful candidate will work closely with Project Managers, Commercial Managers, Planners, and Senior Leadership teams to transform complex cost, programme, and operational data into clear, actionable dashboards that support performance improvement, cost control, and strategic decision-making. Key Responsibilities 1. Reporting & Dashboard Development Design, develop, and maintain interactive dashboards and reports Produce reporting for: Cost Value Reconciliation (CVR) Earned Value Management (EVM) Programme performance (SPI / CPI) Resource and plant utilisation Risk and opportunity registers Health & Safety KPIs Develop executive-level portfolio dashboards across multiple projects Automate monthly reporting packs and board reports Ensure dashboards are visually clear, accurate, and aligned with business KPIs 2. Data Integration & Modelling Integrate data from ERP, planning, commercial, and site systems Develop and maintain robust data models Create advanced DAX measures and calculations Optimise report performance and data refresh processes Ensure data accuracy, governance, and consistency across systems 3. Project Controls & Commercial Support Support cost forecasting and trend analysis Monitor project margins, cash flow, and cost-to-complete Provide scenario modelling and performance insights Support change management and commercial reporting requirements Assist in developing standardised reporting frameworks across projects Technical Skills & Experience Advanced Power BI development experience (Desktop & Service) Strong knowledge of DAX and Power Query (M language) Proficiency in SQL and relational databases Experience working with construction, rail, or civil engineering datasets Understanding of: Project controls processes Earned Value Management principles Programme performance metrics Commercial reporting structures Experience integrating with Excel and enterprise systems Exposure to cloud-based data environments (desirable) Qualifications Degree in Data Analytics, Engineering, Construction Management, or related discipline Minimum 3+ years' experience in Business Intelligence within construction, rail, or infrastructure sectors Relevant Microsoft certification (e.g., Power BI Data Analyst) desirable Key Competencies Strong commercial awareness Analytical and problem-solving mindset Ability to interpret engineering and programme data Excellent stakeholder engagement skills High attention to detail and data accuracy Ability to manage multiple project deadlines Desirable Experience Experience on major infrastructure frameworks Familiarity with NEC or JCT contracts Knowledge of project lifecycle reporting (tender through to handover) Experience supporting multi-project or portfolio-level reporting If you are interested in hearing more please contact John Baker or Kat Oxlade Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 02, 2026
Contractor
Power BI Developer - Construction, Rail & Civil Engineering Department: Commercial / Project Controls / Digital & Data Reports To: Head of Project Controls / Digital Transformation Manager Location: Working from home Employment Type: Contract - (Outside IR35) Role Overview We are seeking an experienced Power BI Developer to support major infrastructure, rail, and civil engineering projects by delivering high-quality business intelligence and data analytics solutions. The successful candidate will work closely with Project Managers, Commercial Managers, Planners, and Senior Leadership teams to transform complex cost, programme, and operational data into clear, actionable dashboards that support performance improvement, cost control, and strategic decision-making. Key Responsibilities 1. Reporting & Dashboard Development Design, develop, and maintain interactive dashboards and reports Produce reporting for: Cost Value Reconciliation (CVR) Earned Value Management (EVM) Programme performance (SPI / CPI) Resource and plant utilisation Risk and opportunity registers Health & Safety KPIs Develop executive-level portfolio dashboards across multiple projects Automate monthly reporting packs and board reports Ensure dashboards are visually clear, accurate, and aligned with business KPIs 2. Data Integration & Modelling Integrate data from ERP, planning, commercial, and site systems Develop and maintain robust data models Create advanced DAX measures and calculations Optimise report performance and data refresh processes Ensure data accuracy, governance, and consistency across systems 3. Project Controls & Commercial Support Support cost forecasting and trend analysis Monitor project margins, cash flow, and cost-to-complete Provide scenario modelling and performance insights Support change management and commercial reporting requirements Assist in developing standardised reporting frameworks across projects Technical Skills & Experience Advanced Power BI development experience (Desktop & Service) Strong knowledge of DAX and Power Query (M language) Proficiency in SQL and relational databases Experience working with construction, rail, or civil engineering datasets Understanding of: Project controls processes Earned Value Management principles Programme performance metrics Commercial reporting structures Experience integrating with Excel and enterprise systems Exposure to cloud-based data environments (desirable) Qualifications Degree in Data Analytics, Engineering, Construction Management, or related discipline Minimum 3+ years' experience in Business Intelligence within construction, rail, or infrastructure sectors Relevant Microsoft certification (e.g., Power BI Data Analyst) desirable Key Competencies Strong commercial awareness Analytical and problem-solving mindset Ability to interpret engineering and programme data Excellent stakeholder engagement skills High attention to detail and data accuracy Ability to manage multiple project deadlines Desirable Experience Experience on major infrastructure frameworks Familiarity with NEC or JCT contracts Knowledge of project lifecycle reporting (tender through to handover) Experience supporting multi-project or portfolio-level reporting If you are interested in hearing more please contact John Baker or Kat Oxlade Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Alliances and Channels team owns the GTM partnerships for Stripe including management consultants, payment advisors, systems integrators and technology partners. We drive the development of the partnerships including enablement and solution design along with the go-to-market strategy where we work with partnersิตี้ to source new opportunities for Stripe and ensure they are delivered and activated with world class quality. Additionally, we work to ensure our partners develop large, fast growing, profitable businesses on Stripe inclusive of payments, billing, fraud, stablecoins and agentic offerings. What you'll do As the lead for Stripe relationship with Strategic payment advisors you will drive Stripe's engagement with payment advisors who most critically influence opportunities relevant to Stripe. Payment advisors firms help large and medium businesses with all their needs related to payment, including monetizing payments through marketplaces and platforms, RFP execution, GTM, Cost optimization, new revenue modes and GTM strategies. Often an enterprises' financial infrastructure is the cornerstone of these transformations and legacy players are being challenged on their innovation ability in a crowded and rapidly evolving space. Therefore, Stripe needs to continuously engage, educate and support this broad base of influencers to ensure they nawe understand the value and capabilities that Stripe brings to these initiatives, early in the process. Ensuring that Stripe is included in the right consideration sets and that these partners have access to resources in Stripe in service of their users. The lead lead will work to engage firms directly and via scaled mechanisms partnering with product, marketing and GTM teams. The covered firms will be goat of Glenbrook, CMSPI, EDG, with the goal of developing of a purpose built program to support these firms and ensure they have fast access to the relevant information and expert ultimately leading to Stripe being a preferred/short listed provider of commerce transformations and platform use cases being recommended by these firms. Responsibilities Define and build a scalable program to engage these firms individually and broadly. Engage firms to create thought leadership exchange and deep awareness of Stripe. Define Metrics for success, iterating overtime as we learn what works. Strategically engage internal subject matter experts and resources to timely support partners requests. Define incentives program specific for payment advisors that accounts for their role as agnostic advisors. Engage with Stripe marketing, analyst and industry leaders. Develop and evolve this new role for the A&C organization. Present innovative payments solutions to partners and their clients including stablecoins and agentic. Organize and execute Periodical Business Reviews with each partner Ensure business development targets are met through these partners Ensure Stripe is brought in the consideration set for relevant RFPs and opportunities Who you are Minimum requirements 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry. Proven experience leading complex payment and related projects including implementation and optimization. Experience working with payment advisory firms A proven ability to build collaborative working relationships with cross-functional teams The ability to deal effectively with ambiguity and thrive in an unstructured字体, fast-moving environment. A proven ability to be a self-starter capable of driving business results without significant supervision. Demonstrated ability to identify and pursue commercial opportunities through partners by structuring mutually beneficial outcomes. Excellent presentation skills and demonstrated public speaking experience. Excellent verbal and written communication skills. Preferred requirements Previous/current use of Stripe products. Industry experience in Retail, Hospitality, Insurance, Media, Healthcare. Management experience, leading global teams (direct and indirect). Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in person collaboration and learning from each other while supporting flexibility when possible. The annual salary range for this role in the primary location is €88,000 - €132,000. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for,最新高清无码专区த ச their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations Dublin HQ Team GTM Partnerships Job type Full time
Mar 02, 2026
Full time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Alliances and Channels team owns the GTM partnerships for Stripe including management consultants, payment advisors, systems integrators and technology partners. We drive the development of the partnerships including enablement and solution design along with the go-to-market strategy where we work with partnersิตี้ to source new opportunities for Stripe and ensure they are delivered and activated with world class quality. Additionally, we work to ensure our partners develop large, fast growing, profitable businesses on Stripe inclusive of payments, billing, fraud, stablecoins and agentic offerings. What you'll do As the lead for Stripe relationship with Strategic payment advisors you will drive Stripe's engagement with payment advisors who most critically influence opportunities relevant to Stripe. Payment advisors firms help large and medium businesses with all their needs related to payment, including monetizing payments through marketplaces and platforms, RFP execution, GTM, Cost optimization, new revenue modes and GTM strategies. Often an enterprises' financial infrastructure is the cornerstone of these transformations and legacy players are being challenged on their innovation ability in a crowded and rapidly evolving space. Therefore, Stripe needs to continuously engage, educate and support this broad base of influencers to ensure they nawe understand the value and capabilities that Stripe brings to these initiatives, early in the process. Ensuring that Stripe is included in the right consideration sets and that these partners have access to resources in Stripe in service of their users. The lead lead will work to engage firms directly and via scaled mechanisms partnering with product, marketing and GTM teams. The covered firms will be goat of Glenbrook, CMSPI, EDG, with the goal of developing of a purpose built program to support these firms and ensure they have fast access to the relevant information and expert ultimately leading to Stripe being a preferred/short listed provider of commerce transformations and platform use cases being recommended by these firms. Responsibilities Define and build a scalable program to engage these firms individually and broadly. Engage firms to create thought leadership exchange and deep awareness of Stripe. Define Metrics for success, iterating overtime as we learn what works. Strategically engage internal subject matter experts and resources to timely support partners requests. Define incentives program specific for payment advisors that accounts for their role as agnostic advisors. Engage with Stripe marketing, analyst and industry leaders. Develop and evolve this new role for the A&C organization. Present innovative payments solutions to partners and their clients including stablecoins and agentic. Organize and execute Periodical Business Reviews with each partner Ensure business development targets are met through these partners Ensure Stripe is brought in the consideration set for relevant RFPs and opportunities Who you are Minimum requirements 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry. Proven experience leading complex payment and related projects including implementation and optimization. Experience working with payment advisory firms A proven ability to build collaborative working relationships with cross-functional teams The ability to deal effectively with ambiguity and thrive in an unstructured字体, fast-moving environment. A proven ability to be a self-starter capable of driving business results without significant supervision. Demonstrated ability to identify and pursue commercial opportunities through partners by structuring mutually beneficial outcomes. Excellent presentation skills and demonstrated public speaking experience. Excellent verbal and written communication skills. Preferred requirements Previous/current use of Stripe products. Industry experience in Retail, Hospitality, Insurance, Media, Healthcare. Management experience, leading global teams (direct and indirect). Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in person collaboration and learning from each other while supporting flexibility when possible. The annual salary range for this role in the primary location is €88,000 - €132,000. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for,最新高清无码专区த ச their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations Dublin HQ Team GTM Partnerships Job type Full time
Join Barclays as an Equity Finance Developer and become part of a strategic global transformation programme at the heart of our Equity Finance technology platform. You will contribute to a flagship, multi-year initiative that integrates vendor solutions, proprietary security technology, and Java-based systems into a cohesive, modern architecture. As part of a core grid team supporting multiple projects, you will play a key role in analysing, decoupling, and re-architecting critical components to enhance scalability, resilience, and long-term strategic value. To be successful, you should have: Java/Spring. SQL. MQ/Kafka messaging service experience (or equivalent) Experience with using version control such as GIT. Excellent communication skills. Have strong verbal and written communication skills. Communicate effectively with business analysts, project managers, testers and architects. Some other highly valued skills may include: Securities Lending/Equity Finance knowledge particularly SBL trade lifecycle - Global one an advantage. UI experience. Containerisation knowledge/Docker. Comfortable with Unix command line You may be assessed on key critical skills relevant to success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Join Barclays as an Equity Finance Developer and become part of a strategic global transformation programme at the heart of our Equity Finance technology platform. You will contribute to a flagship, multi-year initiative that integrates vendor solutions, proprietary security technology, and Java-based systems into a cohesive, modern architecture. As part of a core grid team supporting multiple projects, you will play a key role in analysing, decoupling, and re-architecting critical components to enhance scalability, resilience, and long-term strategic value. To be successful, you should have: Java/Spring. SQL. MQ/Kafka messaging service experience (or equivalent) Experience with using version control such as GIT. Excellent communication skills. Have strong verbal and written communication skills. Communicate effectively with business analysts, project managers, testers and architects. Some other highly valued skills may include: Securities Lending/Equity Finance knowledge particularly SBL trade lifecycle - Global one an advantage. UI experience. Containerisation knowledge/Docker. Comfortable with Unix command line You may be assessed on key critical skills relevant to success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Barclays Bank Plc
Great Houghton, Northamptonshire
Join us as a Fraud Customer Care Agent, where you'll be the first point of contact for our customers, offering empathetic and understanding support during challenging situations. With a passion for delivering excellent customer service, you will help protect customers from fraudulent activity, ensuring they feel valued, reassured, and secure. You'll be part of a supportive team with experienced mentors who will provide full training and ongoing guidance, ensuring you have everything you need to succeed in this critical role at Barclays. To excel in this role, you should have: • Demonstrated experience in telephony-based work, handling high call volumes and varied customer needs • Strong resilience, maintaining performance and composure under pressure • Consistent patience when managing complex or challenging interactions • High level of accuracy supported by hands on experience in detail critical tasks • Ability to learn quickly and apply new information effectively • Adaptability to change Desirable skills: • Proven fraud investigation experience, including identifying suspicious activity and mitigating risk • Skilled in supporting vulnerable customers with empathy, clarity, and appropriate safeguarding measures • Prior experience within banking or insurance environments, with strong understanding of industry standards • Previous roles in KYC and complaints handling, ensuring compliance and delivering fair customer outcomes You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. Shift pattern: Monday to Sunday 7AM to 11PM (7 hours shift 5 days per week) We are happy to consider those who can work from our Northampton site. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Join us as a Fraud Customer Care Agent, where you'll be the first point of contact for our customers, offering empathetic and understanding support during challenging situations. With a passion for delivering excellent customer service, you will help protect customers from fraudulent activity, ensuring they feel valued, reassured, and secure. You'll be part of a supportive team with experienced mentors who will provide full training and ongoing guidance, ensuring you have everything you need to succeed in this critical role at Barclays. To excel in this role, you should have: • Demonstrated experience in telephony-based work, handling high call volumes and varied customer needs • Strong resilience, maintaining performance and composure under pressure • Consistent patience when managing complex or challenging interactions • High level of accuracy supported by hands on experience in detail critical tasks • Ability to learn quickly and apply new information effectively • Adaptability to change Desirable skills: • Proven fraud investigation experience, including identifying suspicious activity and mitigating risk • Skilled in supporting vulnerable customers with empathy, clarity, and appropriate safeguarding measures • Prior experience within banking or insurance environments, with strong understanding of industry standards • Previous roles in KYC and complaints handling, ensuring compliance and delivering fair customer outcomes You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. Shift pattern: Monday to Sunday 7AM to 11PM (7 hours shift 5 days per week) We are happy to consider those who can work from our Northampton site. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Barclays Bank Plc
Great Houghton, Northamptonshire
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Barclays Bank Plc
Great Houghton, Northamptonshire
Step into a fast-paced and ever-evolving role within the Fraud department as a Fraud Customer Care Colleague here at Barclays, where you'll be at the forefront of investigating multi-faceted customer complaints. You'll work directly with customers and external stakeholders to deliver clear, influential resolutions across multiple areas. This is more than just a complaints role - it's an opportunity to build deep knowledge, sharpen your communication skills, and make a real impact. With continuous coaching, upskilling, and development, you'll thrive in a supportive environment that values quality, attention to detail, and professional growth. To be successful in this role, you should have: The ability to work at pace and under pressure, while maintaining focus and accuracy High-quality complaint handling experience, with significant attention to spelling, grammar, and written communication Clear and confident communication, with the initiative to ask questions and strong investigative skills to support effective resolution Some other highly valued skills may include: Previous experience in Fraud and Complaint handling, demonstrating strong investigative and resolution skills Experience in coaching and development, supporting team growth and performance improvement As part of our Customer Care team, you'll receive a salary of £32,000. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role - we're offering you a career. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Step into a fast-paced and ever-evolving role within the Fraud department as a Fraud Customer Care Colleague here at Barclays, where you'll be at the forefront of investigating multi-faceted customer complaints. You'll work directly with customers and external stakeholders to deliver clear, influential resolutions across multiple areas. This is more than just a complaints role - it's an opportunity to build deep knowledge, sharpen your communication skills, and make a real impact. With continuous coaching, upskilling, and development, you'll thrive in a supportive environment that values quality, attention to detail, and professional growth. To be successful in this role, you should have: The ability to work at pace and under pressure, while maintaining focus and accuracy High-quality complaint handling experience, with significant attention to spelling, grammar, and written communication Clear and confident communication, with the initiative to ask questions and strong investigative skills to support effective resolution Some other highly valued skills may include: Previous experience in Fraud and Complaint handling, demonstrating strong investigative and resolution skills Experience in coaching and development, supporting team growth and performance improvement As part of our Customer Care team, you'll receive a salary of £32,000. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role - we're offering you a career. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Security Continuous Monitoring Oversight Establish and lead BCG's first enterprise-wide Cybersecurity Continuous Monitoring (CSCM) program, ensuring continuous visibility into system, endpoint, network, and cloud activity. Define and implement governance models, including ownership of monitoring metrics (e.g., MTTD, MTTR, false positive rate, coverage completeness). Stand up monitoring processes and integrate telemetry sources across SIEM, EDR, identity, network, and cloud platforms. Ensure monitoring outputs are actionable, enriching detection and response activities and informing risk and compliance stakeholders. Technical Architecture & Integration Design and implement a continuous monitoring reference architecture, leveraging SIEM, SOAR, UEBA, and threat intelligence. Establish enterprise logging standards covering log coverage, retention, encryption, access, and integrity requirements. Drive automation of monitoring workflows and correlation logic to reduce dwell time and improve detection accuracy. Collaborate with threat intelligence teams to ensure real-time enrichment of event data and alignment with MITRE ATT&CK adversary tactics. Program & Capability Development Build the CCM capability from the ground up, defining the operating model, reporting cadence, and engagement with SOC, risk, and compliance. Develop and track KPIs, ensuring CCM effectiveness is measurable and communicated to senior stakeholders. Prioritize creation of top 5-10 operational dashboards and reports that provide critical enterprise visibility. Mature the function from initial operational capability (M1) toward advanced maturity, embedding continuous improvement cycles. STRATEGIC LEADERSHIP Serve as the founding leader for the CCM function, creating the strategy, roadmap, and tactical build plan. Partner with enterprise stakeholders across IT, Risk, and Security to align monitoring with business risk tolerance and resilience objectives. Influence senior leaders by translating technical telemetry insights into business-relevant intelligence. Build, inspire, and retain a high-performing team of analysts and engineers over time, leveraging both full-time staff and contractors. Advise senior leadership (via SecOPS) on monitoring-driven insights, risks, and mitigation recommendations. What You'll Bring Bachelor's degree (or equivalent). Master's preferred. 10+ years in cybersecurity operations, with at least 5 years in security monitoring, SOC leadership, or equivalent detection & response functions. Proven track record of building or maturing monitoring capabilities (SIEM, SOAR, telemetry pipelines, UEBA, threat intel integration). Knowledge of log ingestion, normalization, correlation, and enrichment processes. Familiarity with leading monitoring technologies: Splunk, DataDog, Microsoft Defender, CrowdStrike Falcon, Azure/AWS/GCP telemetry, threat intelligence platforms. Expertise in metrics-driven monitoring: defining, tracking, and reporting MTTD, MTTR, false positive rates, and coverage completeness. Familiarity with frameworks like NIST CSF, MITRE ATT&CK, and ISO 27001, with experience applying these to monitoring. Experience in threat hunting, anomaly detection, and behavioral analytics. Strong leadership skills: able to recruit, mentor, and develop a high-performing team in a newly established function. Executive presence: able to present complex monitoring data and risks to senior leadership in clear, concise business terms. Additional info COMPETENCIES: Director, Cybersecurity Continuous Monitoring Leads a critical security function with measurable business impact. Establishes foundational capabilities, manages delivery, and develops a growing team to support BCG's enterprise security posture. Technical & Functional Expertise Develops and executes the continuous monitoring strategy, aligned to enterprise security goals and SecOPS direction. Demonstrates deep technical expertise in telemetry ingestion, SIEM/SOAR integration, log management, and threat intelligence enrichment. Serves as a recognized expert in monitoring and detection, providing guidance to peers and influencing related security domains. Codifies monitoring practices and standards into repeatable processes and playbooks, reducing reliance on ad hoc approaches. Evaluates and pilots emerging monitoring technologies; ensures adoption of digital tools to scale efficiency and coverage. Problem Solving & Insight Frames monitoring and detection challenges in business-relevant terms (risk, resilience, compliance). Uses data-driven methods (metrics such as MTTD, MTTR, false positives) to identify control gaps and inform improvements. Translates complex monitoring outputs into actionable insights for stakeholders across IT, Risk, and Security. Innovates in detection methodologies, leveraging behavioral analytics, anomaly detection, and adversary simulations. Acts as a problem-solver during incidents, ensuring monitoring outputs guide rapid containment and response. Effectiveness & Value Creation Leads the build-out of the CCM function from the ground up, establishing governance, processes, and reporting. Structures, plans, and executes monitoring programs and initiatives, balancing near-term needs with long-term maturity goals. Delivers measurable outcomes (visibility, faster detection, reduced dwell time) that directly enhance business resilience. Proactively manages resources, balancing full-time staff and contractors to deliver capability within deadlines. Prioritizes actions with the highest impact on reducing enterprise cyber risk. Role Model Operates with integrity, safeguarding BCG and client data through responsible monitoring practices. Promotes a culture of transparency, accountability, and data-driven decision-making in the team. Demonstrates perseverance and adaptability in building a new function with high visibility and expectations. Creates an inclusive working environment that values diverse technical and analytical perspectives. Leads by example, modeling sustainable workload practices even under incident-driven pressure. Communication, Presence & Influence Develops and delivers clear dashboards, reports, and executive communications on monitoring outputs. Shapes perspectives by translating technical monitoring metrics into risk- and business-relevant insights. Communicates effectively across technical and non-technical audiences, ensuring alignment with IT and business leaders. Leads conversations in operational reviews, incident post-mortems, and governance forums. Encourages open dialogue within the team, and fosters credibility with cross-functional partners. Teaming & Collaboration Builds strong partnerships with SOC, Offensive Security, IT Operations, and Security Architecture teams. Develops productive relationships across regions and business units to expand telemetry coverage. Works collaboratively with compliance, risk, and audit to align monitoring with enterprise governance. Anticipates and manages conflicts in data ownership, tool coverage, and priorities, resolving them constructively. Promotes knowledge-sharing across security teams, reducing silos and strengthening collective defense. People Development & Leadership Defines the vision and purpose of the CCM function, instilling clarity and purpose for the team. Coaches and mentors analysts, engineers, and contractors to expand monitoring expertise. Provides stretch opportunities for team members to develop technical and leadership skills. Balances empowerment and oversight - ensuring autonomy in monitoring activities while maintaining governance discipline. Leads quality team meetings, defines clear objectives, and ensures alignment to SecOPS priorities. Provides frequent developmental feedback, fostering a culture of continuous learning and improvement. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws click apply for full job details
Mar 01, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Security Continuous Monitoring Oversight Establish and lead BCG's first enterprise-wide Cybersecurity Continuous Monitoring (CSCM) program, ensuring continuous visibility into system, endpoint, network, and cloud activity. Define and implement governance models, including ownership of monitoring metrics (e.g., MTTD, MTTR, false positive rate, coverage completeness). Stand up monitoring processes and integrate telemetry sources across SIEM, EDR, identity, network, and cloud platforms. Ensure monitoring outputs are actionable, enriching detection and response activities and informing risk and compliance stakeholders. Technical Architecture & Integration Design and implement a continuous monitoring reference architecture, leveraging SIEM, SOAR, UEBA, and threat intelligence. Establish enterprise logging standards covering log coverage, retention, encryption, access, and integrity requirements. Drive automation of monitoring workflows and correlation logic to reduce dwell time and improve detection accuracy. Collaborate with threat intelligence teams to ensure real-time enrichment of event data and alignment with MITRE ATT&CK adversary tactics. Program & Capability Development Build the CCM capability from the ground up, defining the operating model, reporting cadence, and engagement with SOC, risk, and compliance. Develop and track KPIs, ensuring CCM effectiveness is measurable and communicated to senior stakeholders. Prioritize creation of top 5-10 operational dashboards and reports that provide critical enterprise visibility. Mature the function from initial operational capability (M1) toward advanced maturity, embedding continuous improvement cycles. STRATEGIC LEADERSHIP Serve as the founding leader for the CCM function, creating the strategy, roadmap, and tactical build plan. Partner with enterprise stakeholders across IT, Risk, and Security to align monitoring with business risk tolerance and resilience objectives. Influence senior leaders by translating technical telemetry insights into business-relevant intelligence. Build, inspire, and retain a high-performing team of analysts and engineers over time, leveraging both full-time staff and contractors. Advise senior leadership (via SecOPS) on monitoring-driven insights, risks, and mitigation recommendations. What You'll Bring Bachelor's degree (or equivalent). Master's preferred. 10+ years in cybersecurity operations, with at least 5 years in security monitoring, SOC leadership, or equivalent detection & response functions. Proven track record of building or maturing monitoring capabilities (SIEM, SOAR, telemetry pipelines, UEBA, threat intel integration). Knowledge of log ingestion, normalization, correlation, and enrichment processes. Familiarity with leading monitoring technologies: Splunk, DataDog, Microsoft Defender, CrowdStrike Falcon, Azure/AWS/GCP telemetry, threat intelligence platforms. Expertise in metrics-driven monitoring: defining, tracking, and reporting MTTD, MTTR, false positive rates, and coverage completeness. Familiarity with frameworks like NIST CSF, MITRE ATT&CK, and ISO 27001, with experience applying these to monitoring. Experience in threat hunting, anomaly detection, and behavioral analytics. Strong leadership skills: able to recruit, mentor, and develop a high-performing team in a newly established function. Executive presence: able to present complex monitoring data and risks to senior leadership in clear, concise business terms. Additional info COMPETENCIES: Director, Cybersecurity Continuous Monitoring Leads a critical security function with measurable business impact. Establishes foundational capabilities, manages delivery, and develops a growing team to support BCG's enterprise security posture. Technical & Functional Expertise Develops and executes the continuous monitoring strategy, aligned to enterprise security goals and SecOPS direction. Demonstrates deep technical expertise in telemetry ingestion, SIEM/SOAR integration, log management, and threat intelligence enrichment. Serves as a recognized expert in monitoring and detection, providing guidance to peers and influencing related security domains. Codifies monitoring practices and standards into repeatable processes and playbooks, reducing reliance on ad hoc approaches. Evaluates and pilots emerging monitoring technologies; ensures adoption of digital tools to scale efficiency and coverage. Problem Solving & Insight Frames monitoring and detection challenges in business-relevant terms (risk, resilience, compliance). Uses data-driven methods (metrics such as MTTD, MTTR, false positives) to identify control gaps and inform improvements. Translates complex monitoring outputs into actionable insights for stakeholders across IT, Risk, and Security. Innovates in detection methodologies, leveraging behavioral analytics, anomaly detection, and adversary simulations. Acts as a problem-solver during incidents, ensuring monitoring outputs guide rapid containment and response. Effectiveness & Value Creation Leads the build-out of the CCM function from the ground up, establishing governance, processes, and reporting. Structures, plans, and executes monitoring programs and initiatives, balancing near-term needs with long-term maturity goals. Delivers measurable outcomes (visibility, faster detection, reduced dwell time) that directly enhance business resilience. Proactively manages resources, balancing full-time staff and contractors to deliver capability within deadlines. Prioritizes actions with the highest impact on reducing enterprise cyber risk. Role Model Operates with integrity, safeguarding BCG and client data through responsible monitoring practices. Promotes a culture of transparency, accountability, and data-driven decision-making in the team. Demonstrates perseverance and adaptability in building a new function with high visibility and expectations. Creates an inclusive working environment that values diverse technical and analytical perspectives. Leads by example, modeling sustainable workload practices even under incident-driven pressure. Communication, Presence & Influence Develops and delivers clear dashboards, reports, and executive communications on monitoring outputs. Shapes perspectives by translating technical monitoring metrics into risk- and business-relevant insights. Communicates effectively across technical and non-technical audiences, ensuring alignment with IT and business leaders. Leads conversations in operational reviews, incident post-mortems, and governance forums. Encourages open dialogue within the team, and fosters credibility with cross-functional partners. Teaming & Collaboration Builds strong partnerships with SOC, Offensive Security, IT Operations, and Security Architecture teams. Develops productive relationships across regions and business units to expand telemetry coverage. Works collaboratively with compliance, risk, and audit to align monitoring with enterprise governance. Anticipates and manages conflicts in data ownership, tool coverage, and priorities, resolving them constructively. Promotes knowledge-sharing across security teams, reducing silos and strengthening collective defense. People Development & Leadership Defines the vision and purpose of the CCM function, instilling clarity and purpose for the team. Coaches and mentors analysts, engineers, and contractors to expand monitoring expertise. Provides stretch opportunities for team members to develop technical and leadership skills. Balances empowerment and oversight - ensuring autonomy in monitoring activities while maintaining governance discipline. Leads quality team meetings, defines clear objectives, and ensures alignment to SecOPS priorities. Provides frequent developmental feedback, fostering a culture of continuous learning and improvement. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws click apply for full job details
